Touring the iBuyPower Build Facility... is iBuyPower worth it!
**A Glimpse into IB Power's Operations: From Conceptualization to Shipping**
As we embarked on this journey with IB Power, a leading system integrator, we were eager to see firsthand how they bring their products from order to assembly and shipping. From conceptualizing a configurator build to testing their packing materials, every step of the process was carefully observed and documented.
**The Conceptualization Phase**
IB Power's journey began with the conceptualization phase, where they design and plan their systems. This involves creating detailed configurations and selecting components that meet specific customer requirements. With the help of their configurator tool, IB Power can create customized systems for their customers. However, this is just the beginning, as the system then needs to be ordered and sent to the factory for assembly.
**The Assembly Process**
Once the system reaches its final destination, the graphics card will need to be installed. This requires a careful attention to detail, as any mistakes can have a significant impact on the overall performance of the system. In this facility, technicians carefully unpack the components and assemble the system, ensuring that every part is securely fastened in place.
**Packing and Shipping**
With the system assembled, it's time to pack and ship it to our testing facility. IB Power takes great care to ensure that their packaging materials are of high quality, as they understand that their systems will be handled by various logistics companies, including UPS and FedEx. To verify the integrity of the package, a red security tape is applied across the cardboard box. This tape not only adds an extra layer of protection but also serves as a visual indicator that someone has tampered with the package.
**The Role of Customer Service**
IB Power's customer service department plays a vital role in supporting their customers throughout the entire process. From handling RMA requests to resolving technical issues, their team is always on standby to assist. With the majority of their operations based in California, IB Power ensures that their customers receive prompt and knowledgeable support.
**The Facility Tour**
As we toured the facility, it was clear that transparency is key for IB Power. By inviting us into their workspace, they demonstrate their commitment to openness and honesty. This is especially important for consumers who want to understand how their systems are assembled and shipped. From the packing materials to the testing process, every aspect of the system's creation is carefully observed and documented.
**The Secret Shopper Experiment**
While we were fortunate enough to receive a white glove experience during our visit, IB Power also conducted a secret shopper experiment to test the RMA and customer support processes without prior notice. This allowed them to assess how well they would perform under normal circumstances, rather than relying on a pre-arranged tour.
**The Future of IB Power**
As we concluded our visit, it was clear that IB Power is committed to continuous improvement. With their secret shopper experiment in mind, they will be testing their experience from order to delivery, ensuring that every aspect of the process meets their high standards. This dedication to excellence is a testament to their commitment to customer satisfaction and their desire to provide the best possible products.
**Conclusion**
Our visit to IB Power's facility has provided us with a unique insight into the inner workings of their system integration process. From conceptualization to shipping, every step of the way was carefully observed and documented. We hope that this article has given you a better understanding of what it takes to bring a system from order to assembly and shipping, and we look forward to continuing our journey with IB Power in the future.
"WEBVTTKind: captionsLanguage: enhey what's going on everyone js2 cense here and it's springtime people are getting ready to like have spring break and play on their gaming PCs and stuff or maybe you don't have a gaming PC so uh we're going to be doing a video today actually about iby power now before you get all like ah SI and click off I want to talk about uh system integrators and why they're actually a really important piece of the entire PC genre component so stick around we're going to actually do something really cool we're going to watch this system get built we're going to go tour the facility and I'm going to tell you right now spoiler alert it's a lot more involved than I ever thought it was so anyway once again huge thank you to ibby power for sponsoring uh this video tour but anyway we're going to start here with their website because of the fact that they have two they have two kind of ways you can get a gaming PC from them laptops aside we're not talking about laptops we're talking about gaming Towers um they other rdy pre-built systems which you can see right here you can go and check them out at ibh power.com but uh these are systems that are already built ready to go spec out they have their pricing right here that's cool because you could just come in Click buy ships in a couple days in fact they're having like a spring break sale right now so I highly recommend going and checking that out but I'm not interested in that I'm personally interested in over here the custom gaming PCs with their configurator this is where you tell them what system you want them to build and they will build it for you now one of the cool things about the configurator is the fact that they actually have folks on staff like full-time experts in a particular category that are constantly validating compatibility between parts and that doesn't mean does this motherboard fit in this case it is does this motherboard with this bios revision with this particular Ram set work with this CPU like deep dive type of configurations um that are being checked out that way there's maximum compatibility for the end user none of that I've got an AMD 7800 x3d which is super picky uh when it comes to RAM and such and so you're not accidentally specking Ram bundles together with it that might give you headaches from day one and never be able to run any of the AMD Expo profiles so they're constantly checking that sort of stuff so that's why I think is really neat one of the things we'll look at in here for a sec is what a bad configuration looks like but I'm going to spec a system right now and what we're going to do is we're going to see the parts that are available see how the configurator works and then we're going to go to iby Power we're going to follow that system from order form all the way to the shipping department and see what the entire process looks like and what's involved we'll also be taking a look at their RMA Center because I think that's really important when it comes to a pre-built system because that is first and foremost the most important thing for most people who are not interested in building a computer they're most interested in what's the warranty and what does the support look like because if you're not very Savvy when it comes to computers and trouble shooting you need that assistance so we're going to take a look at that because I think that is the most important component when it comes to an SI uh so as you can see right here they've got some sort of pre-built systems like configurator 1 Intel AMD configurator 2 AMD Intel so they're kind of like starting points where you can then go in and sort of manipulate the parts from there maybe we'll start with Intel configurator 3 let's see what happens so my my kind of goal with this one here is going to be what is a good upper-end PC that's going to last me for 5 years with modern titles getting a bit more demanding where I'm not going to feel like in a couple of years I'm already upgrading and stuff so I'm kind of spending more up front to have a longer uh relative lifespan of that system so let's see what we can do in cases oh this is pretty neat too so if you guys aren't aware height is actually the in-house brand of I power so that's like their case brand component of under the iby power like corporate umbrella but they don't only sell height cases like a lot of other case manufacturers that are also SI and such will only sell their case brand and that really I think turns off a lot of buyers because they might be interested in a different case than what they have to offer but as you can see here we have height we have fractal North we've got some IB power cases there we've got I didn't know ad even made a case but they do we got B quiet um Lee and Lee of course they've got dynamic 01s they got h9s they've got all kinds of stuff going on here so I kind of want to do a y70 though so we're going to do that so you see it's going to cost me 59 extra bucks to do a y70 so now if I I can scroll down or I can just click processor uh see 14700 KF perfectly fine with that CPU I don't feel like we need to go 14900 K cooling I'm going to care about getting as much cooling as I possibly can in this simply because of the fact that we are dealing with a 14700 K right and Intel does like a lot of juice if you will so I want to upgrade from a 240 AIO which they currently have selected the NZXT Kraken 240 again they've got an iby power branded deep cool cooler right here an NZXT is pre-selected so I really like seeing the brand agnostic ideology here of not just pre-configure our own components in there so that's kind of nice to see but let's go down here to 360 mm coolers you know what so they're both Ls 720s I'm going to go with the iby branded one we'll just show some iby power love right there um let's go with our memory this is where it's nice cuz at the top here you can see estimated ship date you can see the power supply wattage needed so you see our power supply is a 700 wat power supply we're at 684 so clearly we're going to have to upgrade our power supply if we upgrade our GPU and in my opinion we're a little too close to that Max wattage anyway so I'll probably end up changing that actually you know what's kind of cool here with ram they actually have a free upgrade happening right now where it says certified major brand gaming so they're automatically upgrading our RAM to a major brand and in this case it's the team group T tforce Delta RGB at ,000 MHz 2 16 GB sticks that's perfect we don't have four sticks to worry about with overclocking and stuff so I see no reason to change the Ram at all right there in fact anything else I select would be an additional cost as you can see so that's 32 gigs of 6,000 there's no reason to change that at all video card I want a little more than a 4070 super here's the MSI Ventus X or 3x OC I'm kind of okay with that card because as you can see it's plus 551 the Ventus is much closer to an MSRP card than say um like a t or not even a tough but like a stricks or something like that so I see no we've talked about the fact that you can easily overpay for a graphics card by going with some super Boutique tier of a brand so we're going to go ahead and stick with dude a 490 would be plus 1335 that's why the 480 super is so nice because as you can see it is almost it's it's just over a third of that additional cost and it gets us actually pretty close performance to a 4090 close enough anyway so we're going to go with that we're going to go with the MSI card uh-oh it's red now because we're requiring too much wattage so clearly we and look we even got an asri here in our power supply so we're going to now go to our power supply we'll skip the motherboard we're going to power supply first and I'm thinking maybe 1,000 watt would be a good buffer that's about 200 Watts more than it's showing that we need right here so here we go for an extra 84 bucks I can get 1,000 watt B quiet with a 80 plus gold it's also a Gen 5 p uh PSU so that means it's going to have a native 12volt high power adapter which means no adapters or plugs so no adapters or any of that stuff needed so we'll go with that hey we're green once again up here so that's nice you know I'm going to continue with the MSI love here let's go down to MSI let's see what we've got here so we've got the z790 carbon Wi-Fi at plus 288 so that's actually a significant amount of extra money or the MSI pro at no extra money right there cool so we'll just go with that no extra money um our power supply is good so let's look at our storage what are they given us by default a one terabyte Western Digital blue SN 580 I think I want to go with a larger drive though only because of the fact that we're only going to put one drive in this right now so one tab can tend to fill up pretty quickly when it comes to Modern games so I'm going to go with a 2 TB Drive yeah for plus 67 versus like plus 140 150 over here so yeah we'll go with the a data it's been a while since I've used a data so it gives me a chance to play around with that again so we've got a Gen 4 read of 7,400 megab a second and a right of 6,800 so it's a little bit split on the read right but that's okay we'll go with that there's even a rush service where it says it ships out in three business days typically it's estimated five business days that's an extra 80 bucks we don't need that ship video card uninstalled and packaged separately customers responsible for installing protect during investment during Transportation so standard packaging that's fine we're going to go with the ship separately I'm aware that I'm the one responsible for putting it in I think I know what I'm doing the fans are under case and I want to add additional fans cuz I want all the fans slots to be uh populated so what the way they operate is if the case comes with any fans pre-installed and you select fans that you want to add they will populate all the fan slots with the fa the the fans that youve added they'll take the case fans out but they'll ship them with the system separately in the accessory box that you still have the fans that came with it if we have use for them somewhere else I think the Deep cool fans so they match the cooler yeah three times deep cool CF 120 plus all right so there we go that so down here we also have an FPS calculator so valerent at saying we should get 445 FPS in 1440 what other games are on here uh oh League of Legends look at that really we get less FPS in League of Legends interesting what about GT G 5 185 FPS in 1440 makes sense GTA V is not the most optimized title there is there we go that's the configurator I know we kind of took a little bit of time on that but now that we've configured the system let's go ahead and I'm going to submit the order we're going to wait we're going to come up with the day in time to go meet up with iby power and then they are going to build it uh right there with us watching here we are aditt it to iby power here in Southern California so there's a lot to kind of take in and unpack no pun intended so you guys saw the build uh sheet that we kind of came up with and the parts we want to use using their configurator now before we go and start seeing the process of how it gets built and qualified and prepared for shipping and shipped and all that I want to show you guys how they come up with kind of like that configurator and how they know what parts do and don't work together and their recommendations so let's go check out the lab so admittedly we've already had the tour this is honestly my favorite spot you would think building the computers is but no this is the lab this is where they do a lot of the parts validation Parts testing uh there's kind of known configuration problems that maybe's come up in the past with previous builds they can take those components here actually recreate a customer's build or take the build specifically here and start to do actual product testing so we've got RAM and SSD Specialists here we've got power supply Specialists um cooler Specialists every component of the system has a basically an expert that goes along with it and their job is to make sure that everything is working and validated as expected but it's not just parts that maybe aren't compatible with each other it's new parts that come out you guys know Ram is always pushing the envelope especially with ddr5 and very fast transfer rates now well over 8,000 MHz and you know that you can't just drop that Ram in with any CPU whether it be Intel or AMD and have it just automatically be working with AMD Expo or XMP so their job here is to make sure that all of those validations are are working as intended and what they'll also do is kind of put limits on where you can sort of start to spec components to make sure that you're not running into a compatibility problem they would give recommendations that say hey let's not go above 6,000 MHz Ram or 5600 with this CPU or whatever because of the fact that they're physically checking and testing those configurations to make sure that the customer gets an actual working product on the other end of the build so you guys remember the parts that I chose using the configurator cuz I chose to do a custom build rather than one of the the pre-assembled systems that have their own skew number that are ready to go that you can just buy have shipped in a couple of days to you and then you're up and running I want to do a custom build because I want to see the process uh so this is what the sheet pretty much looks like I'm not going to show you too much detail there because there is sensitive information on here um but it's got all the parts and stuff that we chose I don't see any asteris or anything saying non-compatible or out of stock or any of that so theoretically we should be able to go to where all the parts and stuff are they can start pulling this and then we'll follow this along the entire process so from today we should see what you guys saw from the order form all the way up well the configurator all the way to Parts being picked built tested packed shipped theoretically we'll do will call technically if it's ready to go today we'll take it with us otherwise we could see if UPS or FedEx want to have a hand at maybe making the lab have to do something something so I don't know we'll see all right let's just go check out the parts so I mentioned pre-built and systems that are pre-assembled so all of these are pre-assembled but if we turn this way this is only a portion of the building like everything you see on this side are there preassembled systems with that you could buy uh either direct through them or they also sell them in a lot of uh detailers and retailers like Best Buy and other electronic stores this is just one small portion of this 100,000 ft facility I just want to show you on the way to the parts bin cuz it's kind of a trek to get over there now speaking of Parts if you thought I had a lot of parts this is just some of them right here we're talking coolers cases power supplies motherboards and you'll notice there's no CPUs or graphics cards or memory or Ram cuz that's all in that half of the building and this entire row is graphics cards and this entire row is graphics cards restricted area but not for me oh yeah this is a CPU Ramen storage it's not as impressive cuz they're small parts but there's lots of them and this is a bell I don't know why it's here so like I already said when it came to the components in the selection portion uh they have a huge range of components everything from you know entry level affordable all the way up to crazy you know no Sky a limit Parts I wanted something that was in like the upper half of a build without going too crazy but would last for years so the parts here they are here we already went through them uh S as our 14700 K our Ram our Pro 790 our Z 790p Wi-Fi from MSI also the MSI Ventus 3x 480 super so the cooler here is an LS 720 uh iby Power branded it's basically a deep cool cooler that has an iby power logo on the top right here uh is an RGB logo as well um their fans are also RGB and then we went with the Deep cool um three fan pack to fill out our y70 case so that we had a lot of lighting uh without the additional need for strips and stuff and also enough cooling for these high-end Parts you know um I would say that I chose the the iby power branded cooler because of the fact that it's an iby power build realistically I chose it cuz it says LS and I like LS engines so now the fun part begins where these parts are going to make their way over to the build station and we are going to watch their Builder put it together I would like to say I'm probably faster than him but I don't think so so this is the build station here or build area if you will so all their tchs are Building Systems it doesn't matter if they're configurator systems or they're rdii or ready built systems which are the pre-build that you see in like uh Best Buy or even the ones that you can buy direct from them on their website it all gets built right here including mine so this cart right here is an example of their rdy or ready built systems like I said they're pre-assembled systems ready to go and be shipped or bought at a retailer and they buil them basically 10 at a time because the components are all matching they find it's more efficient for them to build 10 systems at one time using all the same parts so it's kind of neat it's a it's like a full assembly line here but one technician is taking it all the way from 10 sets of Parts into 10 fully built rdy systems all right so we made it to our build station this is Gio Gio is going to be building my computer so I have a couple questions for you one um what are some like standard procedures that you have to make sure you go through every time you build a system usually we start with is what's the important parts the TPU motorboard and CPU we have to make sure that it's the precise one model okay so you validate all the parts then to make sure that you receive the right parts cuz sometimes boxes might look similar it might be maybe a non-wifi or something like that exactly so do you have how long would a build like this tend to take you there's nothing special not I mean it's a y70 we got a AIO all standard parts 35 minutes 45 minutes okay not too bad all right we'll let you do your work thanks for letting me bug you and uh yeah I'll be grading you at the end not really all right so I know it's a little dark but the system is uh built now so uh Gio's in a great job of that everything turned on now he doesn't even check for post all he checks is that make sure everything power is on all the fans are turning the graphics cards turning um there's not even a monitor hooked up to it cuz this is now going to move over to the QC section and they actually gave me their checklist right here which is this is everything from beginning to shipping on that gets verified and checked on the system this whole checklist is going to happen now let's work our way over to the QC and QA area to make sure that uh burn in goes well there's no failers that's going to be checking all aspects of our system CPU Ram uh so let's hope it All Passes so the QC Department right now is where they're going to install Windows they're going to install the drivers update the BIOS like I said and if you kind of take a look behind me here there is a lot of systems Cur currently under QC right now and that's both sides of this uh conveyor belt system the PCS aren't actually moving on the Belt I thought that would have been really cool if they push a button and off it goes to the next thing but you know automation maybe in the future so anyway um you can see some of these systems here look like they have fresh windows installs cuz one of the things that they not only do is install uh their versioning of Windows through uh Imaging and isos because they can just take the drive put it in a Imaging machine that just puts the image on it so you got windows on there much faster than installing it's just a copy of the drive essentially they'll go through install the drivers and such and then after everything's validated and it's done with it's 1 hour and 5 minutes OCT validation if everything passes then what they do is they reset Windows basically back to an outof boox experience where it's like the first time boot up if you've never actually booted windows before so but it's actually gone through all of it testing and stuff so that's one of the neat things with you know dealing with isos and outof box experience reset so anyway he's starting right now he is doing a bios update so clearly there was a lab validated bios that is available for this motherboard uh which is just going to hopefully give us the best settings out of the box best uh compatibility with the ram the ssds you know and all of that so that's going to be a minimum of an hour and 5 minute process after the Imaging is done and the BIOS is updated that's just the occ2 Burnin now that Burnin is also going to do other things like stress test the CPU stress test the ram stress test the cooler to make sure everything's operating within a like a predetermined you know range or spec uh when it comes to perimeters of those components so we'll let them do their thing and then we'll follow it off to the next thing fingers crossed nothing fails and yes they do actually catch failures during that burn in process so this is a system here that went through build went into QC and then failed why it failed is going to be determined by the troubleshooting text so if something doesn't pass it goes over to troubleshooting texts who will then determine what failed and why so this one's actually written on here they replaced the ram so this had a ram failure with the amount of components they're dealing with it's going to be probably somewhat commonplace that things like Ram or CPUs or whatever might not be functioning properly uh so the fact that they do a full burning test and check it before it ever reaches the customer gives the highest the highest chance of success that it's going to reach a customer with nothing being wrong so nice that this one was caught it's now got to go back through uh the QC process and start all over okay so you saw the system get built you saw it get tested you saw it get verified validated installed all the drivers and such went off to shipping got packed uh you saw the GPU was removed and it will ship separately because of the fact it's just safer to do it that way but what what happens with an IA power system if you get it you get it home you're playing games and after a while something isn't working right and you've called customer service and you've tried really hard to kind of get it figured out over the phone and it's just unfortunately not working out that way and you've got to send the system in well it comes over here so this is actually the RMA Department here or one aspect of it they have a lot of different areas where troubleshooting testing goes on um this is where your system is going to end up so wave if you see your system in the background but anyway so you have technicians here that are going to take the information that's been gathered between the customer talking to customer service to try and figure out what the issues are um it gets fixed handled repaired depending on what the warranty issue is if it's a warranty repair or maybe there's some cost involved that's determined at the time of repair and what the problem is determined to be but as you can see there's a lot going on here because with the amount of volume that IB power actually deals with per year it's inevitable that something is going to happen so having a strong R department and customer service is extremely important when it comes to an SI but I thought it was important to show this because of the fact that often times people ask like what does RMA look like I mean I think sometimes people think it might be one or two people sitting at a desk tinkering with a computer no it's a it's a pretty big operation a big portion of the business too uh has to be supported with a strong RMA department and one of the things you'll notice that's pretty consistent throughout this is the fact that things are constantly being qced so for instance when the system is determined fixed they send it back out through that whole QC process again to make sure all of the stress tests and validation are coming back exactly as expected well there's a system that's in here came in for an unrelated well an unrelated problem to something that popped up in the latest Q so it came in for a problem that problem was fixed and during QC another component that was actually starting to fail popped up and now that component's getting exchanged and replaced without the customer even knowing that that was about to happen so that's why it's important to not just oh okay let's say it's a bad power supply it's not turning on change of power Spight is turning on done fixed off it goes you got to test all the components again to make sure that everything's working exactly as expected so it's kind of nice that everything goes through that QC process that's why there's so many systems out there in QC most of those are new builds and rdy builds and and configurator builds but knowing that the fact that every system coming in behind me here that is used and was at some point faulty and now being fixed is going to get that whole like checkup once again to make sure that everything's working exactly it's supposed to okay so now that we've passed QC the system has made it over here to the shipping department where it's now going to be packed uh and boxed up and sent over to the dock for shipping and it's going to end up at its final destination which for me is going to be at our studio but you might notice the graphics card was removed and placed back in its box and the reason for that is because during shipping the most common component that gets damaged is the graphics card and if the graphics card causes damage like because of weight and droop uh it could also damage a PCI Express slot and they've found that even by loading up the inside of the system with insta pack which is that expandable foam which we've used in the past the gentle loving touch of FedEx and UPS and DHL and whoever else might be shipping this stuff always seemed to find a way to make that not be enough so they've removed the graphics cards on anything 4070 and up due to the cooler size and ship it with the box and has instructions on the case directly to show you how to reinstall the graphics card if you're not familiar with how to do it not only that if you did need additional help I'm sure the customer service department could also assist if necessary um but they do have the instructions right here and so the graphics card will need to be installed once it reaches its final destination the only systems that really don't have the graphics card taken out are systems that are being sent direct to retailers like Microcenter and Best Buy and whoever the other retailers are that they uh utilize to sell their systems that are built for retail so you'll notice this red piece of tape across the cardboard here and this is actually a security piece of tape so you notice that there's packing tape going across the closet with this red security tape that also dyes the box so if this was cut you would notice because the red tape would be cut that means somebody messed with your package if they try and tear this off it stains the package so this is kind of a neat little feature so you can know if this is intact when you receive it that means no one's been in there other than iby power when they packed it well here's my Cube all done now I could easily take it home and cut out shipping alt together now if you're local you could do will call and come and pick it up and you get the notification it's done and come and get it but I kind of want to see we have to test their packing material to make sure it can survive the loving friendly Touch of UPS and FedEx so we're going to let this get shipped to us but anyway that's kind of it for today's video I thought it was important to really take you along for like from conceptualizing a configurator build all the way to this step to show you how much goes involved to bring a system from an order from parts to an assembled tested rig at arguably one of the largest si in the nation and another thing you guys may not realize too is all of ibby power's RMA and customer support is based right here in in California so you're not dealing with like overseas call centers or weird time zone differences and stuff it's all right here in this same building so anything you need from IB power is all happening in this 100,000 ft facility so anyway that's all for today I'd like to thank iby power for inviting us to come and kind of tour the facility a lot of Si believe it or not really don't like showing their operations but I feel like it's kind of nice to have this transparency because with the exception of knowing there's a lot of expensive items in here there shouldn't really be any secrets about the way things are done so full transparency and letting us in and film the process um is kind of important to I think for consumers to see what actually happens now yeah you might be saying Jay got white glove experience because they knew he was coming so they're going to put their best foot forward we also have a secret sh ER series coming uh where we also are testing this experience without that white glove tour through the facility and they were like we're nervous but we're not nervous cuz actually if you look at the the secret shopper stuff that like both lus and Steve have done Iber power has actually done really well in fact we've talked about RMA processes in the past and pain points in the past regarding how the brand has grown over time and with all the volume that was happening during Co and stuff it was there was some Growing Pains there to meet that demand and problems slipped through the cracks and they've really addressed that which is one of the reasons why I definitely am going to be testing a system separate from this one to see if the experience looks like it's the same because I also want to see that process throughout the entire uh order process where you're notified of like hey the parts were picked the parts are now being assembled it's now in QC it's now in packing and shipping so you get notified of all that process so I want to see that from the consumer perspective anyway that's it for today guys thanks for watching I hope this has opened your eyes on what it really takes to put out I'm not going to say the numbers but lots and lots of systems per day let alone per year at this level and how it's it's it's a difficult process but it seems like they've got it down to a pretty finely tuned machine at this point anyway thanks for watching guys uh if you have an iby power system sound off down below what your experience has been like whether it's been good or bad or anything in between I I know they're going to be reading the comments and they're going to definitely be interested in what you guys have to say as consumers so anyway thanks for watching we'll see you in the next onehey what's going on everyone js2 cense here and it's springtime people are getting ready to like have spring break and play on their gaming PCs and stuff or maybe you don't have a gaming PC so uh we're going to be doing a video today actually about iby power now before you get all like ah SI and click off I want to talk about uh system integrators and why they're actually a really important piece of the entire PC genre component so stick around we're going to actually do something really cool we're going to watch this system get built we're going to go tour the facility and I'm going to tell you right now spoiler alert it's a lot more involved than I ever thought it was so anyway once again huge thank you to ibby power for sponsoring uh this video tour but anyway we're going to start here with their website because of the fact that they have two they have two kind of ways you can get a gaming PC from them laptops aside we're not talking about laptops we're talking about gaming Towers um they other rdy pre-built systems which you can see right here you can go and check them out at ibh power.com but uh these are systems that are already built ready to go spec out they have their pricing right here that's cool because you could just come in Click buy ships in a couple days in fact they're having like a spring break sale right now so I highly recommend going and checking that out but I'm not interested in that I'm personally interested in over here the custom gaming PCs with their configurator this is where you tell them what system you want them to build and they will build it for you now one of the cool things about the configurator is the fact that they actually have folks on staff like full-time experts in a particular category that are constantly validating compatibility between parts and that doesn't mean does this motherboard fit in this case it is does this motherboard with this bios revision with this particular Ram set work with this CPU like deep dive type of configurations um that are being checked out that way there's maximum compatibility for the end user none of that I've got an AMD 7800 x3d which is super picky uh when it comes to RAM and such and so you're not accidentally specking Ram bundles together with it that might give you headaches from day one and never be able to run any of the AMD Expo profiles so they're constantly checking that sort of stuff so that's why I think is really neat one of the things we'll look at in here for a sec is what a bad configuration looks like but I'm going to spec a system right now and what we're going to do is we're going to see the parts that are available see how the configurator works and then we're going to go to iby Power we're going to follow that system from order form all the way to the shipping department and see what the entire process looks like and what's involved we'll also be taking a look at their RMA Center because I think that's really important when it comes to a pre-built system because that is first and foremost the most important thing for most people who are not interested in building a computer they're most interested in what's the warranty and what does the support look like because if you're not very Savvy when it comes to computers and trouble shooting you need that assistance so we're going to take a look at that because I think that is the most important component when it comes to an SI uh so as you can see right here they've got some sort of pre-built systems like configurator 1 Intel AMD configurator 2 AMD Intel so they're kind of like starting points where you can then go in and sort of manipulate the parts from there maybe we'll start with Intel configurator 3 let's see what happens so my my kind of goal with this one here is going to be what is a good upper-end PC that's going to last me for 5 years with modern titles getting a bit more demanding where I'm not going to feel like in a couple of years I'm already upgrading and stuff so I'm kind of spending more up front to have a longer uh relative lifespan of that system so let's see what we can do in cases oh this is pretty neat too so if you guys aren't aware height is actually the in-house brand of I power so that's like their case brand component of under the iby power like corporate umbrella but they don't only sell height cases like a lot of other case manufacturers that are also SI and such will only sell their case brand and that really I think turns off a lot of buyers because they might be interested in a different case than what they have to offer but as you can see here we have height we have fractal North we've got some IB power cases there we've got I didn't know ad even made a case but they do we got B quiet um Lee and Lee of course they've got dynamic 01s they got h9s they've got all kinds of stuff going on here so I kind of want to do a y70 though so we're going to do that so you see it's going to cost me 59 extra bucks to do a y70 so now if I I can scroll down or I can just click processor uh see 14700 KF perfectly fine with that CPU I don't feel like we need to go 14900 K cooling I'm going to care about getting as much cooling as I possibly can in this simply because of the fact that we are dealing with a 14700 K right and Intel does like a lot of juice if you will so I want to upgrade from a 240 AIO which they currently have selected the NZXT Kraken 240 again they've got an iby power branded deep cool cooler right here an NZXT is pre-selected so I really like seeing the brand agnostic ideology here of not just pre-configure our own components in there so that's kind of nice to see but let's go down here to 360 mm coolers you know what so they're both Ls 720s I'm going to go with the iby branded one we'll just show some iby power love right there um let's go with our memory this is where it's nice cuz at the top here you can see estimated ship date you can see the power supply wattage needed so you see our power supply is a 700 wat power supply we're at 684 so clearly we're going to have to upgrade our power supply if we upgrade our GPU and in my opinion we're a little too close to that Max wattage anyway so I'll probably end up changing that actually you know what's kind of cool here with ram they actually have a free upgrade happening right now where it says certified major brand gaming so they're automatically upgrading our RAM to a major brand and in this case it's the team group T tforce Delta RGB at ,000 MHz 2 16 GB sticks that's perfect we don't have four sticks to worry about with overclocking and stuff so I see no reason to change the Ram at all right there in fact anything else I select would be an additional cost as you can see so that's 32 gigs of 6,000 there's no reason to change that at all video card I want a little more than a 4070 super here's the MSI Ventus X or 3x OC I'm kind of okay with that card because as you can see it's plus 551 the Ventus is much closer to an MSRP card than say um like a t or not even a tough but like a stricks or something like that so I see no we've talked about the fact that you can easily overpay for a graphics card by going with some super Boutique tier of a brand so we're going to go ahead and stick with dude a 490 would be plus 1335 that's why the 480 super is so nice because as you can see it is almost it's it's just over a third of that additional cost and it gets us actually pretty close performance to a 4090 close enough anyway so we're going to go with that we're going to go with the MSI card uh-oh it's red now because we're requiring too much wattage so clearly we and look we even got an asri here in our power supply so we're going to now go to our power supply we'll skip the motherboard we're going to power supply first and I'm thinking maybe 1,000 watt would be a good buffer that's about 200 Watts more than it's showing that we need right here so here we go for an extra 84 bucks I can get 1,000 watt B quiet with a 80 plus gold it's also a Gen 5 p uh PSU so that means it's going to have a native 12volt high power adapter which means no adapters or plugs so no adapters or any of that stuff needed so we'll go with that hey we're green once again up here so that's nice you know I'm going to continue with the MSI love here let's go down to MSI let's see what we've got here so we've got the z790 carbon Wi-Fi at plus 288 so that's actually a significant amount of extra money or the MSI pro at no extra money right there cool so we'll just go with that no extra money um our power supply is good so let's look at our storage what are they given us by default a one terabyte Western Digital blue SN 580 I think I want to go with a larger drive though only because of the fact that we're only going to put one drive in this right now so one tab can tend to fill up pretty quickly when it comes to Modern games so I'm going to go with a 2 TB Drive yeah for plus 67 versus like plus 140 150 over here so yeah we'll go with the a data it's been a while since I've used a data so it gives me a chance to play around with that again so we've got a Gen 4 read of 7,400 megab a second and a right of 6,800 so it's a little bit split on the read right but that's okay we'll go with that there's even a rush service where it says it ships out in three business days typically it's estimated five business days that's an extra 80 bucks we don't need that ship video card uninstalled and packaged separately customers responsible for installing protect during investment during Transportation so standard packaging that's fine we're going to go with the ship separately I'm aware that I'm the one responsible for putting it in I think I know what I'm doing the fans are under case and I want to add additional fans cuz I want all the fans slots to be uh populated so what the way they operate is if the case comes with any fans pre-installed and you select fans that you want to add they will populate all the fan slots with the fa the the fans that youve added they'll take the case fans out but they'll ship them with the system separately in the accessory box that you still have the fans that came with it if we have use for them somewhere else I think the Deep cool fans so they match the cooler yeah three times deep cool CF 120 plus all right so there we go that so down here we also have an FPS calculator so valerent at saying we should get 445 FPS in 1440 what other games are on here uh oh League of Legends look at that really we get less FPS in League of Legends interesting what about GT G 5 185 FPS in 1440 makes sense GTA V is not the most optimized title there is there we go that's the configurator I know we kind of took a little bit of time on that but now that we've configured the system let's go ahead and I'm going to submit the order we're going to wait we're going to come up with the day in time to go meet up with iby power and then they are going to build it uh right there with us watching here we are aditt it to iby power here in Southern California so there's a lot to kind of take in and unpack no pun intended so you guys saw the build uh sheet that we kind of came up with and the parts we want to use using their configurator now before we go and start seeing the process of how it gets built and qualified and prepared for shipping and shipped and all that I want to show you guys how they come up with kind of like that configurator and how they know what parts do and don't work together and their recommendations so let's go check out the lab so admittedly we've already had the tour this is honestly my favorite spot you would think building the computers is but no this is the lab this is where they do a lot of the parts validation Parts testing uh there's kind of known configuration problems that maybe's come up in the past with previous builds they can take those components here actually recreate a customer's build or take the build specifically here and start to do actual product testing so we've got RAM and SSD Specialists here we've got power supply Specialists um cooler Specialists every component of the system has a basically an expert that goes along with it and their job is to make sure that everything is working and validated as expected but it's not just parts that maybe aren't compatible with each other it's new parts that come out you guys know Ram is always pushing the envelope especially with ddr5 and very fast transfer rates now well over 8,000 MHz and you know that you can't just drop that Ram in with any CPU whether it be Intel or AMD and have it just automatically be working with AMD Expo or XMP so their job here is to make sure that all of those validations are are working as intended and what they'll also do is kind of put limits on where you can sort of start to spec components to make sure that you're not running into a compatibility problem they would give recommendations that say hey let's not go above 6,000 MHz Ram or 5600 with this CPU or whatever because of the fact that they're physically checking and testing those configurations to make sure that the customer gets an actual working product on the other end of the build so you guys remember the parts that I chose using the configurator cuz I chose to do a custom build rather than one of the the pre-assembled systems that have their own skew number that are ready to go that you can just buy have shipped in a couple of days to you and then you're up and running I want to do a custom build because I want to see the process uh so this is what the sheet pretty much looks like I'm not going to show you too much detail there because there is sensitive information on here um but it's got all the parts and stuff that we chose I don't see any asteris or anything saying non-compatible or out of stock or any of that so theoretically we should be able to go to where all the parts and stuff are they can start pulling this and then we'll follow this along the entire process so from today we should see what you guys saw from the order form all the way up well the configurator all the way to Parts being picked built tested packed shipped theoretically we'll do will call technically if it's ready to go today we'll take it with us otherwise we could see if UPS or FedEx want to have a hand at maybe making the lab have to do something something so I don't know we'll see all right let's just go check out the parts so I mentioned pre-built and systems that are pre-assembled so all of these are pre-assembled but if we turn this way this is only a portion of the building like everything you see on this side are there preassembled systems with that you could buy uh either direct through them or they also sell them in a lot of uh detailers and retailers like Best Buy and other electronic stores this is just one small portion of this 100,000 ft facility I just want to show you on the way to the parts bin cuz it's kind of a trek to get over there now speaking of Parts if you thought I had a lot of parts this is just some of them right here we're talking coolers cases power supplies motherboards and you'll notice there's no CPUs or graphics cards or memory or Ram cuz that's all in that half of the building and this entire row is graphics cards and this entire row is graphics cards restricted area but not for me oh yeah this is a CPU Ramen storage it's not as impressive cuz they're small parts but there's lots of them and this is a bell I don't know why it's here so like I already said when it came to the components in the selection portion uh they have a huge range of components everything from you know entry level affordable all the way up to crazy you know no Sky a limit Parts I wanted something that was in like the upper half of a build without going too crazy but would last for years so the parts here they are here we already went through them uh S as our 14700 K our Ram our Pro 790 our Z 790p Wi-Fi from MSI also the MSI Ventus 3x 480 super so the cooler here is an LS 720 uh iby Power branded it's basically a deep cool cooler that has an iby power logo on the top right here uh is an RGB logo as well um their fans are also RGB and then we went with the Deep cool um three fan pack to fill out our y70 case so that we had a lot of lighting uh without the additional need for strips and stuff and also enough cooling for these high-end Parts you know um I would say that I chose the the iby power branded cooler because of the fact that it's an iby power build realistically I chose it cuz it says LS and I like LS engines so now the fun part begins where these parts are going to make their way over to the build station and we are going to watch their Builder put it together I would like to say I'm probably faster than him but I don't think so so this is the build station here or build area if you will so all their tchs are Building Systems it doesn't matter if they're configurator systems or they're rdii or ready built systems which are the pre-build that you see in like uh Best Buy or even the ones that you can buy direct from them on their website it all gets built right here including mine so this cart right here is an example of their rdy or ready built systems like I said they're pre-assembled systems ready to go and be shipped or bought at a retailer and they buil them basically 10 at a time because the components are all matching they find it's more efficient for them to build 10 systems at one time using all the same parts so it's kind of neat it's a it's like a full assembly line here but one technician is taking it all the way from 10 sets of Parts into 10 fully built rdy systems all right so we made it to our build station this is Gio Gio is going to be building my computer so I have a couple questions for you one um what are some like standard procedures that you have to make sure you go through every time you build a system usually we start with is what's the important parts the TPU motorboard and CPU we have to make sure that it's the precise one model okay so you validate all the parts then to make sure that you receive the right parts cuz sometimes boxes might look similar it might be maybe a non-wifi or something like that exactly so do you have how long would a build like this tend to take you there's nothing special not I mean it's a y70 we got a AIO all standard parts 35 minutes 45 minutes okay not too bad all right we'll let you do your work thanks for letting me bug you and uh yeah I'll be grading you at the end not really all right so I know it's a little dark but the system is uh built now so uh Gio's in a great job of that everything turned on now he doesn't even check for post all he checks is that make sure everything power is on all the fans are turning the graphics cards turning um there's not even a monitor hooked up to it cuz this is now going to move over to the QC section and they actually gave me their checklist right here which is this is everything from beginning to shipping on that gets verified and checked on the system this whole checklist is going to happen now let's work our way over to the QC and QA area to make sure that uh burn in goes well there's no failers that's going to be checking all aspects of our system CPU Ram uh so let's hope it All Passes so the QC Department right now is where they're going to install Windows they're going to install the drivers update the BIOS like I said and if you kind of take a look behind me here there is a lot of systems Cur currently under QC right now and that's both sides of this uh conveyor belt system the PCS aren't actually moving on the Belt I thought that would have been really cool if they push a button and off it goes to the next thing but you know automation maybe in the future so anyway um you can see some of these systems here look like they have fresh windows installs cuz one of the things that they not only do is install uh their versioning of Windows through uh Imaging and isos because they can just take the drive put it in a Imaging machine that just puts the image on it so you got windows on there much faster than installing it's just a copy of the drive essentially they'll go through install the drivers and such and then after everything's validated and it's done with it's 1 hour and 5 minutes OCT validation if everything passes then what they do is they reset Windows basically back to an outof boox experience where it's like the first time boot up if you've never actually booted windows before so but it's actually gone through all of it testing and stuff so that's one of the neat things with you know dealing with isos and outof box experience reset so anyway he's starting right now he is doing a bios update so clearly there was a lab validated bios that is available for this motherboard uh which is just going to hopefully give us the best settings out of the box best uh compatibility with the ram the ssds you know and all of that so that's going to be a minimum of an hour and 5 minute process after the Imaging is done and the BIOS is updated that's just the occ2 Burnin now that Burnin is also going to do other things like stress test the CPU stress test the ram stress test the cooler to make sure everything's operating within a like a predetermined you know range or spec uh when it comes to perimeters of those components so we'll let them do their thing and then we'll follow it off to the next thing fingers crossed nothing fails and yes they do actually catch failures during that burn in process so this is a system here that went through build went into QC and then failed why it failed is going to be determined by the troubleshooting text so if something doesn't pass it goes over to troubleshooting texts who will then determine what failed and why so this one's actually written on here they replaced the ram so this had a ram failure with the amount of components they're dealing with it's going to be probably somewhat commonplace that things like Ram or CPUs or whatever might not be functioning properly uh so the fact that they do a full burning test and check it before it ever reaches the customer gives the highest the highest chance of success that it's going to reach a customer with nothing being wrong so nice that this one was caught it's now got to go back through uh the QC process and start all over okay so you saw the system get built you saw it get tested you saw it get verified validated installed all the drivers and such went off to shipping got packed uh you saw the GPU was removed and it will ship separately because of the fact it's just safer to do it that way but what what happens with an IA power system if you get it you get it home you're playing games and after a while something isn't working right and you've called customer service and you've tried really hard to kind of get it figured out over the phone and it's just unfortunately not working out that way and you've got to send the system in well it comes over here so this is actually the RMA Department here or one aspect of it they have a lot of different areas where troubleshooting testing goes on um this is where your system is going to end up so wave if you see your system in the background but anyway so you have technicians here that are going to take the information that's been gathered between the customer talking to customer service to try and figure out what the issues are um it gets fixed handled repaired depending on what the warranty issue is if it's a warranty repair or maybe there's some cost involved that's determined at the time of repair and what the problem is determined to be but as you can see there's a lot going on here because with the amount of volume that IB power actually deals with per year it's inevitable that something is going to happen so having a strong R department and customer service is extremely important when it comes to an SI but I thought it was important to show this because of the fact that often times people ask like what does RMA look like I mean I think sometimes people think it might be one or two people sitting at a desk tinkering with a computer no it's a it's a pretty big operation a big portion of the business too uh has to be supported with a strong RMA department and one of the things you'll notice that's pretty consistent throughout this is the fact that things are constantly being qced so for instance when the system is determined fixed they send it back out through that whole QC process again to make sure all of the stress tests and validation are coming back exactly as expected well there's a system that's in here came in for an unrelated well an unrelated problem to something that popped up in the latest Q so it came in for a problem that problem was fixed and during QC another component that was actually starting to fail popped up and now that component's getting exchanged and replaced without the customer even knowing that that was about to happen so that's why it's important to not just oh okay let's say it's a bad power supply it's not turning on change of power Spight is turning on done fixed off it goes you got to test all the components again to make sure that everything's working exactly as expected so it's kind of nice that everything goes through that QC process that's why there's so many systems out there in QC most of those are new builds and rdy builds and and configurator builds but knowing that the fact that every system coming in behind me here that is used and was at some point faulty and now being fixed is going to get that whole like checkup once again to make sure that everything's working exactly it's supposed to okay so now that we've passed QC the system has made it over here to the shipping department where it's now going to be packed uh and boxed up and sent over to the dock for shipping and it's going to end up at its final destination which for me is going to be at our studio but you might notice the graphics card was removed and placed back in its box and the reason for that is because during shipping the most common component that gets damaged is the graphics card and if the graphics card causes damage like because of weight and droop uh it could also damage a PCI Express slot and they've found that even by loading up the inside of the system with insta pack which is that expandable foam which we've used in the past the gentle loving touch of FedEx and UPS and DHL and whoever else might be shipping this stuff always seemed to find a way to make that not be enough so they've removed the graphics cards on anything 4070 and up due to the cooler size and ship it with the box and has instructions on the case directly to show you how to reinstall the graphics card if you're not familiar with how to do it not only that if you did need additional help I'm sure the customer service department could also assist if necessary um but they do have the instructions right here and so the graphics card will need to be installed once it reaches its final destination the only systems that really don't have the graphics card taken out are systems that are being sent direct to retailers like Microcenter and Best Buy and whoever the other retailers are that they uh utilize to sell their systems that are built for retail so you'll notice this red piece of tape across the cardboard here and this is actually a security piece of tape so you notice that there's packing tape going across the closet with this red security tape that also dyes the box so if this was cut you would notice because the red tape would be cut that means somebody messed with your package if they try and tear this off it stains the package so this is kind of a neat little feature so you can know if this is intact when you receive it that means no one's been in there other than iby power when they packed it well here's my Cube all done now I could easily take it home and cut out shipping alt together now if you're local you could do will call and come and pick it up and you get the notification it's done and come and get it but I kind of want to see we have to test their packing material to make sure it can survive the loving friendly Touch of UPS and FedEx so we're going to let this get shipped to us but anyway that's kind of it for today's video I thought it was important to really take you along for like from conceptualizing a configurator build all the way to this step to show you how much goes involved to bring a system from an order from parts to an assembled tested rig at arguably one of the largest si in the nation and another thing you guys may not realize too is all of ibby power's RMA and customer support is based right here in in California so you're not dealing with like overseas call centers or weird time zone differences and stuff it's all right here in this same building so anything you need from IB power is all happening in this 100,000 ft facility so anyway that's all for today I'd like to thank iby power for inviting us to come and kind of tour the facility a lot of Si believe it or not really don't like showing their operations but I feel like it's kind of nice to have this transparency because with the exception of knowing there's a lot of expensive items in here there shouldn't really be any secrets about the way things are done so full transparency and letting us in and film the process um is kind of important to I think for consumers to see what actually happens now yeah you might be saying Jay got white glove experience because they knew he was coming so they're going to put their best foot forward we also have a secret sh ER series coming uh where we also are testing this experience without that white glove tour through the facility and they were like we're nervous but we're not nervous cuz actually if you look at the the secret shopper stuff that like both lus and Steve have done Iber power has actually done really well in fact we've talked about RMA processes in the past and pain points in the past regarding how the brand has grown over time and with all the volume that was happening during Co and stuff it was there was some Growing Pains there to meet that demand and problems slipped through the cracks and they've really addressed that which is one of the reasons why I definitely am going to be testing a system separate from this one to see if the experience looks like it's the same because I also want to see that process throughout the entire uh order process where you're notified of like hey the parts were picked the parts are now being assembled it's now in QC it's now in packing and shipping so you get notified of all that process so I want to see that from the consumer perspective anyway that's it for today guys thanks for watching I hope this has opened your eyes on what it really takes to put out I'm not going to say the numbers but lots and lots of systems per day let alone per year at this level and how it's it's it's a difficult process but it seems like they've got it down to a pretty finely tuned machine at this point anyway thanks for watching guys uh if you have an iby power system sound off down below what your experience has been like whether it's been good or bad or anything in between I I know they're going to be reading the comments and they're going to definitely be interested in what you guys have to say as consumers so anyway thanks for watching we'll see you in the next one\n"