What to do if you can’t make a purchase on your iPhone _ Apple Support

Understanding and Completing Apple App Store Subscriptions and In-App Purchases on Your iPhone

If you're asked to provide some extra information while making an app store subscription-based or in-app purchase on your iPhone, there are specific steps you need to follow. First and foremost, make sure you know your Apple ID and password. Additionally, if your payment method is a credit or debit card, you may also need the card number, expiration date, security code, and billing address depending on your region or payment method.

If a transaction doesn't go through while making a purchase, there might be a problem with your payment method. In this case, follow the prompts provided to update your payment information. If you're asked to provide additional payment information, you may need to enter your Apple ID password or authenticate using Face ID, Touch ID, or your iPhone passcode on the manage payment screen. On this screen, you'll find a list of payment methods linked to your Apple ID, and there might be a note in red text next to the payment method that can't be charged. If this is the case, tap the payment method and update your information.

If your payment method is a credit or debit card, you may need to enter the security code or CVV printed on the card once your payment method is updated. Tap "done" after updating your information, then return to the app store or other payment screen to complete your purchase. You can also update your payment and shipping information anytime in settings, and if needed, add a new payment method.

In some countries and regions, you might need to verify your purchase due to local regulations. If this happens, you'll see a notification that will redirect you to your financial institution's website or app. Tap "ok" to continue and follow the prompts, which may include logging in with your account username and password or providing an extra pin or code from your financial institution. Once your information is approved, you can head back to the app store or other payment screen to complete your purchase.

If you still need help, contact Apple support, your financial institution, or your card issuer to learn more about your Apple devices. Additionally, subscribe to the Apple Support YouTube channel or click another video to keep watching.

Updating Your Payment Information in Settings

To update your payment information on your iPhone, go to the settings app and select "Wallet & Apple Pay." Here, you'll find a list of payment methods linked to your Apple ID. If there's a note in red text next to a payment method that can't be charged, tap it to fix it. This will allow you to update your information.

If your payment method is a credit or debit card, you may need to enter the security code or CVV printed on the card once your payment method is updated. Tap "done" after updating your information, then return to the app store or other payment screen to complete your purchase.

Authenticating Your Purchase with Your Financial Institution

In some countries and regions, you might be asked to authenticate your purchase due to local regulations. If this happens, you'll see a notification that will redirect you to your financial institution's website or app. Tap "ok" to continue and follow the prompts, which may include logging in with your account username and password or providing an extra pin or code from your financial institution.

Once your information is approved, you can head back to the app store or other payment screen to complete your purchase. If you still need help, contact Apple support, your financial institution, or your card issuer to learn more about your Apple devices. Additionally, subscribe to the Apple Support YouTube channel or click another video to keep watching.

Additional Resources

If you're having trouble with making an app store subscription-based or in-app purchase on your iPhone, there are additional resources available to help. Contact Apple support for assistance with updating your payment information or authenticating your purchase with your financial institution. You can also reach out to your financial institution or card issuer for more information about your Apple devices.

Furthermore, subscribe to the Apple Support YouTube channel or click another video to keep watching and learning more about how to use your iPhone effectively. By following these steps and resources, you'll be able to complete app store subscriptions and in-app purchases with ease.

"WEBVTTKind: captionsLanguage: enif you're asked to provide some extra information while making an app store subscription-based or in-app purchase on your iphone here's what to do we'll show you how to update your payment information and how to authenticate your purchase with your financial institution before you start make sure you know your apple id and password you might also need your payment information if your payment method is a credit or debit card you might need the card number expiration date security code and billing address depending on your region or payment method you might be asked for additional information from your financial institution like your username password pin and phone number linked to your account we'll start by showing you how to update your payment information if the transaction doesn't go through when you're making a purchase there might be a problem with your payment method follow the prompts if you're asked to provide additional payment information you might need to enter your apple id password or authenticate with face id touch id or your iphone passcode on the manage payment screen you'll find your list of payment methods linked to your apple id there might be a note in red text next to the payment method that can't be charged to fix it tap the payment method and update your information if your payment method is a credit or debit card you might need to enter the security code or cvv that's printed on the card once your payment method is updated tap done and then return to the app store or other payment screen to complete your purchase you can update your payment and shipping information anytime in settings and you might need to add a new payment method if you run into the issue again now we'll go over what to do if your financial institution asks you to authenticate your purchase in some countries and regions you might need to verify your purchase because of local regulations if this happens you'll see a notification that will redirect you to your financial institution's website or app tap ok to continue and then follow the prompts this might include logging in with your account username and password or providing an extra pin or code from your financial institution once your information is approved you can head back to the app store or other payment screen to complete your purchase if you still need help contact apple support your financial institution or your card issuer to learn more about your apple devices subscribe to the apple support youtube channel or click another video to keep watching youif you're asked to provide some extra information while making an app store subscription-based or in-app purchase on your iphone here's what to do we'll show you how to update your payment information and how to authenticate your purchase with your financial institution before you start make sure you know your apple id and password you might also need your payment information if your payment method is a credit or debit card you might need the card number expiration date security code and billing address depending on your region or payment method you might be asked for additional information from your financial institution like your username password pin and phone number linked to your account we'll start by showing you how to update your payment information if the transaction doesn't go through when you're making a purchase there might be a problem with your payment method follow the prompts if you're asked to provide additional payment information you might need to enter your apple id password or authenticate with face id touch id or your iphone passcode on the manage payment screen you'll find your list of payment methods linked to your apple id there might be a note in red text next to the payment method that can't be charged to fix it tap the payment method and update your information if your payment method is a credit or debit card you might need to enter the security code or cvv that's printed on the card once your payment method is updated tap done and then return to the app store or other payment screen to complete your purchase you can update your payment and shipping information anytime in settings and you might need to add a new payment method if you run into the issue again now we'll go over what to do if your financial institution asks you to authenticate your purchase in some countries and regions you might need to verify your purchase because of local regulations if this happens you'll see a notification that will redirect you to your financial institution's website or app tap ok to continue and then follow the prompts this might include logging in with your account username and password or providing an extra pin or code from your financial institution once your information is approved you can head back to the app store or other payment screen to complete your purchase if you still need help contact apple support your financial institution or your card issuer to learn more about your apple devices subscribe to the apple support youtube channel or click another video to keep watching you\n"