Creating a Knowledge Base with AI-Generated Content and Integrating it with Twilio for Inbound Calling System

To create a document that's going to be added to our knowledge base, I've created a demo for Bill's Balloons Outlet, which is something I've featured on the channel before. The e-commerce store sells balloons, and I've just used chat G to generate this content. You can use your own documents as you wish, but the concept remains the same.

The AI did its part by splitting all of the FAQs out into these flash cards, which are super helpful. We can add custom actions on what's outside the scope of this video, but let me know down below if you'd like to see me do a video on that once we've created our knowledge base. We have all the cards set up like this, and we can go back to create or create a new agent.

I'm going to call this support bot "Customer Service General Standard". I'm going to go at Customer Support KB Knowledge Base that we just created. Opening pullback answers what the AI is going to respond with if it doesn't have an answer in the KB. Then, we can go save now. I want to make sure that we've connected the right knowledge face. Yep, I want to maybe change the accent; let's use the Southern Female one here.

With all of this set up, we're almost ready to test things out. What we need to do is just set up our Twilio account very quickly. If you click on Integrations up here and go to the Twilo settings, if you go to too.com, you need to log in or create an account if you don't have one already. And here on the T dashboard, we want to go to phone numbers; manage buy a number here. You can just click to buy a number, you can choose the country or the area code that you want to pivot for doesn't really matter once you bought a phone number, it will appear in Active Numbers.

Make sure that something is showing up here then to connect your Twio to your AI account, you can click on this console link up here. Takes you to your dashboard; then you'll see in your account info the Sid and the or token so you want to copy both of these one at a time come back and paste them in here and then save head to campaigns next.

We want to click launcher campaign scroll down and accept all these terms and conditions going to call this support line we're going to change this to inbound calling going to select the agent the Support B we've just created, area code we can leave that then you can set a budget. I'm just going to put $10 awesome.

I understand now that we have our phone line set up; we can click on this and here we can see one of our Twio numbers that we just purchased has been assigned to the number that people can call into so now if I give these guys a ring, hi this is Debbie Bill's wife welcome to Bill's Balloons Outlet how can I help. Hi there, I was wondering if you ship outside the United States.

Currently, we only ship within the United States okay and uh how long does shipping usually? Che standard shipping usually takes about 3 to 5 business days but if you need your order sooner we do offer expedited shipping options for an additional fee cool. I'm interested in a custom order; do you do custom balloon ERS?

Absolutely, we specialize in custom balloons for personal events corporate branding and more just get in touch with our customer service for more information on custom orders sweet thank you and just like that we've been able to set up a static phone line that has an AI agent attached to it that can answer questions from our custom knowledge base.

This is a super handy thing to be able to do, and of course, the customer support use case is just one way of doing things but I hope that's been helpful for you guys. I wanted to make it short and sweet showing you how to use Airi to get these things set up if you've enjoyed please hit down below and leave a like on the video and subscribe to the channel if you want more AI content like this teaching you how to build and sell AI Solutions.

If you're interested in learning more about AI voice use cases, you can check out my video here breaking down how to make an outbound calling system but aside from that, that's all from the video guys thank you so much for watching and I'll see you in the next one.

WEBVTTKind: captionsLanguage: enwhat's up guys today we have a very quick tutorial showing you how you can set up an AI customer support line for your business or for those of your clients that's able to answer from a custom knowledge base let's get into it the best platform that I found to get these things set up quick and easily is called air AI so there'll be a link down in the description this is not a sponsored video you can click to create a free account of course I've already got my own here so once you've created an account and you've logged in you get to a screen that looks a little bit like this the first step to getting your custom knowledge AI agent set up is go to the knowledge base tab here click new knowledge base and here we're going to call it uh customer support KB call it whatever you want and here we can upload a document that's going to be added to our knowledge base so I'm going to go upload documents off screen I've created a demo for bills balloon Outlets which is something I've featured on the channel before a e-commerce store that sells balloons I've just use chat G to generate this you can use your own documents as you wish but the concept Remains the Same so add this in go next then what AI does on the side is splits all of the FAQs out into these flash cards which are super helpful we can add custom actions on which is outside the scope of this video but let me know down below if you'd like to see me do a video on that once we've created our knowledge base we have all the cards set up like this we can go back to create we can create a new agent I'm going to call this support bot customer service general standard I'm going to go at customer support KB knowledge base that we just created opening pullback answers what the AI is going to respond with if it doesn't have an answer in the KB and then we can go save now I want to make sure that we've connected the right knowledge face yep I want to maybe change the accent I let the southern female one here then with all of this set up we're almost ready to test things out what we need to do is just set up our twio account very quickly so if you click on Integrations up here and you go to the tlio settings if you go to too.com you need to log in or create an account if you don't have one already and here on the T dashboard we want to go to phone numbers manage buy a number here you can just click to buy a number you can choose the country or the area code that you want to pi the number for doesn't really matter once you bought a phone number it will appear in active numbers make sure that something is showing up here then to connect your toio to your AI account you can click on this console link up here takes you to your dashboard then you'll see in your account info the Sid and the or token so you want to copy both of these one at a Time come back and paste them in here and then save head to campaigns next we want to click launcher campaign scroll down and accept all these ter conditions going to call this support line we're going to change this to inbound calling going to select the agent the support B we've just created area code we can leave that then you can set a budget I'm just going to put $10 awesome I understand now that we have our phone line set up we can click on this and here we can see one of our too numbers that we just purchased has been assigned to the number that people can call into so now if I give these guys a ring hi this is Debbie Bill's wife welcome to Bill's balloons Outlet how can I help hi there I was wondering if you ship outside the United States currently we only ship within the United States okay and uh how long does shipping usually Che standard shipping usually takes about 3 to 5 business days but if you need your order sooner we do offer expedited shipping options for an additional fee cool I'm interested in a custom order do you do custom balloon ERS absolutely we specialize in custom balloons for personal events corporate branding and more just get in touch with our customer service for more information on custom orders sweet thank you and just like that we've been able to set up a static phone line that has an AI agent attached to it that can answer questions from our custom knowledge base this is a super handy thing to be able to do and of course the customer support use case is just one way of doing things but I hope that's been helpful for you guys I wanted to make it short and sweet showing you how to use Airi to get these things set up if you've enjoyed please hit down below and leave a like on the video and subscribe to the channel if you want more AI content like this teaching you how to build and sell AI Solutions if you're interested in learning more about AI voice use cases you can check out my video here breaking down how to make an outbound calling system but aside from that that's all from the video guys thank you so much for watching and I'll see you in the next onewhat's up guys today we have a very quick tutorial showing you how you can set up an AI customer support line for your business or for those of your clients that's able to answer from a custom knowledge base let's get into it the best platform that I found to get these things set up quick and easily is called air AI so there'll be a link down in the description this is not a sponsored video you can click to create a free account of course I've already got my own here so once you've created an account and you've logged in you get to a screen that looks a little bit like this the first step to getting your custom knowledge AI agent set up is go to the knowledge base tab here click new knowledge base and here we're going to call it uh customer support KB call it whatever you want and here we can upload a document that's going to be added to our knowledge base so I'm going to go upload documents off screen I've created a demo for bills balloon Outlets which is something I've featured on the channel before a e-commerce store that sells balloons I've just use chat G to generate this you can use your own documents as you wish but the concept Remains the Same so add this in go next then what AI does on the side is splits all of the FAQs out into these flash cards which are super helpful we can add custom actions on which is outside the scope of this video but let me know down below if you'd like to see me do a video on that once we've created our knowledge base we have all the cards set up like this we can go back to create we can create a new agent I'm going to call this support bot customer service general standard I'm going to go at customer support KB knowledge base that we just created opening pullback answers what the AI is going to respond with if it doesn't have an answer in the KB and then we can go save now I want to make sure that we've connected the right knowledge face yep I want to maybe change the accent I let the southern female one here then with all of this set up we're almost ready to test things out what we need to do is just set up our twio account very quickly so if you click on Integrations up here and you go to the tlio settings if you go to too.com you need to log in or create an account if you don't have one already and here on the T dashboard we want to go to phone numbers manage buy a number here you can just click to buy a number you can choose the country or the area code that you want to pi the number for doesn't really matter once you bought a phone number it will appear in active numbers make sure that something is showing up here then to connect your toio to your AI account you can click on this console link up here takes you to your dashboard then you'll see in your account info the Sid and the or token so you want to copy both of these one at a Time come back and paste them in here and then save head to campaigns next we want to click launcher campaign scroll down and accept all these ter conditions going to call this support line we're going to change this to inbound calling going to select the agent the support B we've just created area code we can leave that then you can set a budget I'm just going to put $10 awesome I understand now that we have our phone line set up we can click on this and here we can see one of our too numbers that we just purchased has been assigned to the number that people can call into so now if I give these guys a ring hi this is Debbie Bill's wife welcome to Bill's balloons Outlet how can I help hi there I was wondering if you ship outside the United States currently we only ship within the United States okay and uh how long does shipping usually Che standard shipping usually takes about 3 to 5 business days but if you need your order sooner we do offer expedited shipping options for an additional fee cool I'm interested in a custom order do you do custom balloon ERS absolutely we specialize in custom balloons for personal events corporate branding and more just get in touch with our customer service for more information on custom orders sweet thank you and just like that we've been able to set up a static phone line that has an AI agent attached to it that can answer questions from our custom knowledge base this is a super handy thing to be able to do and of course the customer support use case is just one way of doing things but I hope that's been helpful for you guys I wanted to make it short and sweet showing you how to use Airi to get these things set up if you've enjoyed please hit down below and leave a like on the video and subscribe to the channel if you want more AI content like this teaching you how to build and sell AI Solutions if you're interested in learning more about AI voice use cases you can check out my video here breaking down how to make an outbound calling system but aside from that that's all from the video guys thank you so much for watching and I'll see you in the next one