Owner Admits To Customers That She Knows Nothing About The Food _ Kitchen Nightmares

Good Evening at PJ's: A Night to Forget

As I walked into PJ's, a steakhouse that had gained quite a reputation in the community, I couldn't help but feel a sense of unease. The hostess, who was not familiar with her role, greeted me and asked if I could leave my coat behind. "Oh, actually, real comfortable," she said with a hint of awkwardness. This was not an unusual greeting for many restaurants that Chef Ramsay had visited, as the word had spread about his brutal honesty, and PJ's was no exception.

As I took my seat, I noticed the restaurant was busier than normal, which was partly due to the community's anticipation of a visit from the famous chef. The hostess, still struggling with her duties, asked me how I would like my salmon cooked. "Well done," she said confidently, but what followed next was a series of events that would make even the most seasoned diner cringe.

The lack of communication behind the line was palpable, and it seemed to be affecting the entire staff. The hostess, who was clearly not in her element, struggled to keep up with the demands of the dinner service. Customers were starting to complain about the wait time, which was an hour longer than usual, and the hostess seemed utterly bewildered by the situation. "Eric," she said, trying to address a table that had been waiting for what felt like an eternity. However, it soon became clear that the communication breakdown was not just affecting the staff but also the diners themselves.

A customer at table 30 received their apps and found them to be less than satisfactory. The hostess took this opportunity to inform me about the issues with the food and asked if I wanted to take off a tablespoon from a dish called chicken Madeira. However, when she revealed that she didn't even recognize it, I couldn't help but wonder how someone who owned a restaurant could not know what good food was.

As I observed the dinner service, it became clear that everything was turning downward. The chef's mistakes were being caught by Chef Ramsay himself, and the kitchen seemed to be in disarray. A dish with a well-done steak came back from the table, only to be returned again because it was not cooked to medium as ordered. The hostess's lack of communication had caused the staff to wait for direction, while diners waited patiently for their food.

The atmosphere in the restaurant was tense, and even Chef Ramsay seemed taken aback by the sheer incompetence on display. As I watched him catch each mistake as it happened, I couldn't help but feel a sense of sadness. This steakhouse, which had once been touted as a great place to dine, had clearly hit rock bottom. The hostess's struggle to keep up with the demands of the dinner service was a stark reminder that even the most seemingly confident individuals can falter under pressure.

As the night drew to a close, I couldn't help but wonder what had gone wrong at PJ's. Had the chef left too much to the staff, leaving them unprepared for the dinner rush? Or was it simply a case of mismanagement and lack of communication? Whatever the reason, one thing was clear: this dinner service would not be remembered fondly by anyone involved. As I left the restaurant, I couldn't help but feel a sense of disappointment and sadness that had once been a great place to dine now lay in ruins.

The night at PJ's was a sobering reminder that even the most seasoned chefs can have off days, but when it comes to managing a kitchen and hosting a dinner service, there are some things you just cannot get wrong. It seems that this particular steakhouse had managed to achieve that feat, leaving everyone involved with nothing but a bad taste in their mouth.

"WEBVTTKind: captionsLanguage: enhi good evening welcome to pjs thank you can i take your coat oh actually real comfortable you have to leave it here okay i'll take these two as is the case with many of the restaurants that chef ramsay visits the word has spread in the community and pj's is much busier than normal i'm not used to being the hostess how would you like that cooked well done ordering a salmon well i just know it's good and i know it's been and i know i can handle the job i know i can do the job really well because my food is good how are the stuffed mushrooms coming talk to me for two seconds he literally doesn't talk behind the line he doesn't communicate with me especially when it's busy the worst situation in the world all right yes sir i've got to talk to them come on what table is this eric's lack of communication has the staff waiting for direction and the diners waiting for food customers normally wait this long for entrees yes yeah it usually takes two hours to eat here from two hours two hours from start to finish eric they're starting to complain now there's no food out there come on you can do better than this can't you you give a yeah give a come on then big man this is a steakhouse yes pj steakhouse pga steakhouse yeah pathetic joke that's what it stands for come on guys nobody for the amount of people we had tonight it was ridiculous amount of time they had to wait for the food that's it i'm gonna how long on that 16 putting it up right now an hour into dinner service food is finally leaving the kitchen because of the amount of customers everyone is delivering the food even madeleine gorgonzola who is clearly not comfortable with the job listen let's go over this okay not a waitress not a hostess i only own it so i know nothing about the food i am probably the only person who owns a restaurant in the world who wouldn't know what good food is that's the truth i i left that part up to joe from the beginning give me a glass of shiraz an hour and a half into dinner service table 30 all the apps are in a window many customers have received food this is like really weird but for most it wasn't worth the wait wow okay so i'll tell the chef about the chicken can you take this off a tablespoon why you can tell she didn't like it at all and what do you want me to do with it no i'm saying can we take it off i'll have a word with them i went to check the menu it's chicken madeira and i will have them take it off for you well you didn't even recognize it okay thank you thank you i just don't know how to have better manners at the table how long on 23 salmon and the flame that's someone's come on guys all right touch the top of that salad it's like a bullet yeah it's too overlap it's only gonna come back chef ramsay is standing there and catching the mistakes as they're happening look at the crap underneath there look at that harry that's well done everything just feels like it's turning downward touchdown yeah that's not medium it's a disaster it was horrible to watch it just fall apart come on no i can't it's too much for me youhi good evening welcome to pjs thank you can i take your coat oh actually real comfortable you have to leave it here okay i'll take these two as is the case with many of the restaurants that chef ramsay visits the word has spread in the community and pj's is much busier than normal i'm not used to being the hostess how would you like that cooked well done ordering a salmon well i just know it's good and i know it's been and i know i can handle the job i know i can do the job really well because my food is good how are the stuffed mushrooms coming talk to me for two seconds he literally doesn't talk behind the line he doesn't communicate with me especially when it's busy the worst situation in the world all right yes sir i've got to talk to them come on what table is this eric's lack of communication has the staff waiting for direction and the diners waiting for food customers normally wait this long for entrees yes yeah it usually takes two hours to eat here from two hours two hours from start to finish eric they're starting to complain now there's no food out there come on you can do better than this can't you you give a yeah give a come on then big man this is a steakhouse yes pj steakhouse pga steakhouse yeah pathetic joke that's what it stands for come on guys nobody for the amount of people we had tonight it was ridiculous amount of time they had to wait for the food that's it i'm gonna how long on that 16 putting it up right now an hour into dinner service food is finally leaving the kitchen because of the amount of customers everyone is delivering the food even madeleine gorgonzola who is clearly not comfortable with the job listen let's go over this okay not a waitress not a hostess i only own it so i know nothing about the food i am probably the only person who owns a restaurant in the world who wouldn't know what good food is that's the truth i i left that part up to joe from the beginning give me a glass of shiraz an hour and a half into dinner service table 30 all the apps are in a window many customers have received food this is like really weird but for most it wasn't worth the wait wow okay so i'll tell the chef about the chicken can you take this off a tablespoon why you can tell she didn't like it at all and what do you want me to do with it no i'm saying can we take it off i'll have a word with them i went to check the menu it's chicken madeira and i will have them take it off for you well you didn't even recognize it okay thank you thank you i just don't know how to have better manners at the table how long on 23 salmon and the flame that's someone's come on guys all right touch the top of that salad it's like a bullet yeah it's too overlap it's only gonna come back chef ramsay is standing there and catching the mistakes as they're happening look at the crap underneath there look at that harry that's well done everything just feels like it's turning downward touchdown yeah that's not medium it's a disaster it was horrible to watch it just fall apart come on no i can't it's too much for me you\n"