The Relaunch of Zekes: A Kitchen Nightmares Success Story

It was a moment of truth for Chef Gordon Ramsay and his team as they prepared to relaunch a struggling restaurant, Zekes. The once-beloved eatery had fallen on hard times, with staff morale at an all-time low and the food serving up more disappointment than delights. As Chef Ramsay walked into the kitchen, he was met with a scene of chaos and disorganization. "Oh, for crying out loud," he exclaimed, his famous temper flaring up as he surveyed the mayhem before him.

The kitchen staff were on edge, struggling to keep up with the demanding pace of service. Daryl, one of the chefs, was in particular struggling to get things right, and Chef Ramsay was quick to call him out for it. "Is that cooked?" he asked, eyeing a dish suspiciously. When Daryl replied that it wasn't, Chef Ramsay's expression turned from annoyed to appalled. "Raw!" he shouted, slamming his fist on the counter. The staff looked at each other nervously, knowing they were in for a long night.

As the evening wore on, Chef Ramsay took charge, dictating a new approach to service and food preparation. He instructed Daryl to focus on one table at a time, ensuring that every dish was perfectly cooked before it left the kitchen. The staff listened intently as he laid out his plan, their faces a mix of skepticism and determination.

With Chef Ramsay at the helm, the kitchen began to hum with renewed energy. Orders were shouted out, tickets were called, and dishes were expertly plated. "This is how we do it," Chef Ramsay declared, his voice ringing out across the kitchen. "We focus on one table at a time, and we make sure every dish is perfect before it leaves this kitchen."

As the night wore on, the staff began to gel, working together seamlessly as they served up plate after plate of delicious food. The restaurant was filling with happy customers, all raving about the fantastic service and cuisine. "This place is back on the map," one diner exclaimed, beaming at Chef Ramsay.

For Chef Ramsay, it was a moment of triumph. He had taken a struggling restaurant and turned it around in record time. As he spoke to the owners, Ellen and Daryl, he was warm and encouraging, praising their efforts and expressing his gratitude for the opportunity to work with them. "We're not done yet," he said, smiling. "But I think we're on the right track."

The Relaunch of Zekes: A New Beginning

As Chef Ramsay spoke to Ellen and Daryl, it was clear that this restaurant had a bright future ahead of it. The owners were overjoyed, grateful for the opportunity to start anew and make their restaurant great once again. "We couldn't have done it without you," Ellen said, her voice choked with emotion.

For Chef Ramsay, it was a chance to spread his wings and try something new. He had taken on the challenge of relaunching Zekes, and he was determined to succeed. As he left the restaurant at the end of the night, he felt a sense of satisfaction and accomplishment. It hadn't been easy, but he knew that it would be worth it in the end.

The next stop for Chef Ramsay was Bourbon Street, where he would be heading to Mo's Kitchen, a struggling eatery run by two brothers. But that was a story for another time...

"WEBVTTKind: captionsLanguage: entonight on Kitchen Nightmares Chef Ramsey visits the Spanish Pavilion just put it on the plate right now shut up get out of here A New Jersey restaurant that specializes in nightly battles give me three these three right here it's brother against brother in the main event I want you to listen to me and a family business is on the line it's not the Spanish Pavilion the kitchen has been neglected the food is a mess a dead Lobster stuck at the bottom and the staff is ready to Mutiny I want to set all the wood out tonight in one of the most difficult challenges he's ever faced stop stop Chef Ramsey tries to save a family Legacy if your grandfather will sat on my table today he'd be beating the crap out of you that is spiraling out of control that's tonight on Kitchen Nightmares get out of here wo wo wo wo wo wo w Harrison New Jersey is home to the Spanish Pavilion located a mile and a half from newark's historic Ironbound neighborhood an area highly populated by Spanish restaurants the Spanish Pavilion was opened by a man ahead of his time Antonio f herandez my grandfather was a Pioneer in the Spanish cuisine Le opened up in 1964 the first Spanish restaurant in the state of New Jersey he retired after 10 years very successful and then came out of retirement to open the Spanish Pavilion in 1976 Antonio finally retired for good in 1996 leaving the successful Spanish Pavilion to his daughter Bina and her two sons Jerry and Michael table 11 please ma when we took over the Spanish Pavilion was the place to be there was a line out the door 5 years later everything still down the tube terrible the customers come playing you see the same old menu the same old dishes you know flavor blend oh flavor that sauce is good I don't care we're like a casual Family Restaurant and we have to wear a tuxedo and you're serving people with shorts and t-shirts it just doesn't match looks like a you're in a wedding party in 1973 Michael and Jerry they don't care anymore they don't like to put time in the business where's my brother Michael little by little stopped cooking you got to be here more often and now it's out of the kitchen more out than in I'm dying I have a drink my staff might complain that I'm not here a lot but as far as I'm concerned I don't know what I'm doing Jerry doesn't do anything so the mayor's coming to pick up lunch he's always on the phone he's always this he's always that I'm a councilman in my town tomorrow night we'll celebrate great Victory I smell it in the air and I am out of here more but sometimes I don't want to be here enough because Michael can get a little tough what the hell happened to this ay with the lobster F oh screaming and yelling and I guess it kind of wears you out you know there's a really easy solution for this problem Michael what stop it Michael stop it Michael and Jerry have a lot of differences and I find myself in the middle I don't want to hear anymore about the situation that's too bad my mother is at this restaurant right now just to make sure that my brother and I do not kill each other what do you need huh nothing get out of this place needs Big Time help I don't know what to do man on a Saturday night maybe I'll do 10 15 20 dinners that's not paying the bills I still haven't even paid my fish guy I got to pay my fish guy we're in a debt over5 $600,000 I'm scared we can't support our families on this business so it's a stress I'll do anything it takes to succeed Spanish Pavilion is all I got hello hi how how are you somebody die did somebody pass away no I no you all look immaculately formal but tuxedos Undertakers at a funeral how old are those suits they are beautiful huh M A measure thank you thank you thank wow wow wow these guys are stuck back in the 80s they look like little penguins and they're wobbling back and forth with their little you know little tuxedos Hi how are you well slightly underdressed my apologies you're you're okay I'm very nervous about Chef Ramsey coming into the restaurant I wasn't a fan of this idea Michael was and I'm a little nervous I'm the mom okay great sorry first name excuse me Bina where's that from from F oh wow would you like to come to the table I'd love to this will be Joe he'll be your sir welcome to Spanish Pavilion very happy to see another unique tuxedo wow thank you very much you wear this every day for lunch yes lunch and dinner anyway so when did the Spanish pering moment 1976 wow take me back to what it was like in this day um my grandfather worked 7 days a week at 75 he would jump behind the broiler and do the meats I mean if he were in his prime right now I know he would be doing a better job than we would you're here 5 days I'm out a little more lately because I was elected as a committeeman in my town politician yeah I enjoy it I really do Jerry don't care for the business anymore if you know this business you cannot be do politicians or something else my brother and I both went to Johnson and Wales University for this and I worked at front of the house my brother did more of the culinary end and he's the chef to Cuisine my call him a chef to me he not a chef he's always playing on the phone instead be cooking for the customers he um well I don't know if he's the chef but he's in bath there quite a bit thank you have a little read love no problem thank you listen and no playing around right now I don't wor back we're going to nail this put your phone away are you ready oh yes let's start off with Lobster biscuit okay sir um I'll go for the uh Mariner is one of house special this wonderful another dish the people come for the chicken and garlic sauce on the bone lovely the beginning I walked in I thought it was a funeral now I'm in Spain you got me back okay brilliant I hope you with yeah I can't wait I want to make sure you got nothing to do with this order I ain't hanging my boys to drive but I'm so confident overseeing my guys that I got nothing to worry about these guys been by my side 15 years no go go go man go let's see what he thinks it just looks disgusting very creamy is it always this creamy yes she cream it just looks like lobster was dead before they killed it they're from the lobster from the tank you want to take a look okay is he dead no I think they're just sleeping he must be dead we keep a good eye on this you keep a good eye on them surely not he's dead a dead lobster no he's gone is he what I'm concerned about is everything else in there they've been feeding off that Lobster then they become full of bacteria that is extremely unacceptable dangerous people can get extremely sick with that I'll get rid of this right now okay please can you take this all right love you bye you should melt it it don't smell that Lobster's fresh even though it died it's good this is my Michael are you good good I'm doing fine thank you I know you saw a lobster in there that passed away well I try to we try to check that every day I was just slightly concerned to see the dead lobsters in there I try to freeze them right away and then I make the best from that okay you must be busy all thank you enjoy thank you okay I'm going to serve you right now the chicken and garlic sauce uh what is all that in there the greas oil garlic we got a little bowl you just drain some of that out it's like they're swimming thank you oh dear it's like a EX on V there too much olive oil for you you think there's too much olive oil in there it's like a heart attack waiting to happen I hope there's a hospital nearby the chicken tastes absolutely Dreadful I just want you to taste the chicken just taste that it's it's dry you sound like a politici now J I'm not around that's gross do me a favor can you ask your brother to taste that yeah I want you to try this what what's the next dish the P the P what did Michael say he's trying it right now we're going to find out okay fine what do you have to say I thought it was good I'll tell him that have faith on me baby this ain't a normal guy it's a Brit huh they're pain in the neck he thought it was good well if he thought that was good then I'm screwed if you're screwed imagine how I am and this is the uh Marin The Lobster in this Bera did it come from the tank comes from the tank oh okay you know or would you be so kind to taste it for me yeah know badly badly seasoned yeah does overcooked this is ridiculous that this pan even came out out of respect for your granddad that is a joke give me 5 minutes we'll have a chat together yeah please thank you uh Chef you like to drop some um Des it's very kind but I've lost my appetite thank you are you doing stuff purposely wrong or is this P I mean is that is overcooked all right all right you go sit and listen to he's right about everything nothing I can do about that right now I feel utterly embarrassed and humiliated the way food went out the way it did it killed me okay I'm going to get straight to the point bis dead lobsters and the P the burnt at the bottom this is your grandfather that put this thing together was he sending food out like that no no what was wrong with the chicken and garlic the chicken was way overcooked maybe the piece you had it was dry but I finished the plate did you cook that dish no I did not cook any dishes here today what do you actually do Michael I don't taste everything but I try to taste as much as I can you're the last line of defense out of every dish that I had there today what did you taste of mine every single one at least when it came back when it came back if your grandfather would sat on my table today they'd be beating the crap out of you I'm proud of what went out today this is the food I do this is how they cook it and I know the food over here is good you're dreaming Michael coming up Chef Ramsey is confronted with the most Overstock food storage he has ever seen a kitchen whose standards are a complete disgrace rancid chicken you can't serve that tonight and a family that is being ripped apart just put it on the plate right now shut up what the you doing Michael stop it then just when you think it couldn't get any worse here give me I want the food out leave me a alone leave alone get coming up on Kitchen Nightmares Hi how are you enjoy your meal toight welcome to Spanish Pavilion after an afternoon that included a dead Lobster in the tank a miserable lunch and a head chef that doesn't cook Chef Ramsey is anxious to observe a dinner service at Spanish Pavilion can I get the chicken and rice chicken and rice I'm going to try the Poo cot I'll pick my own L of from the after tank for you coming up where's um where's Michael he's just sitting at the bar at the bar how you doing bro nice to see you Michael can we get ready I'm ready Jerry ready see how ready you are no one's really in the back of the house you know observing and making sure everything's 100% I think my brother should be monitoring that watching it despite head chef Michael being absent from the kitchen dishes are being sent out there you go the h ready unfortunately they're on the cook you want me to cook them a little more and just not done enough not done enough they're also coming back said these are undercooked and a little chewy undercooked yeah all right it's raw on the inside look at that my God that's completely raw this is raw Y is this normal yes they happen a lot of time it should happen but they happen a lot of times the kitchen have system is's not one person charge in the kitchen it's supposed to be m with dishes coming back Michael jumps back into the kitchen this came back Michael what was this I don't know what that is but so does Jerry and both brothers are trying to take control of the kitchen Michael yeah take this off the window right now I don't know what you're pointing at J driving me nuts I won't let my brother dictate what I do or how I run my business give me those crab legs right now those crab legs have to be finished do what you're doing done cooking to come out do what you're doing I am doing what I'm doing I'm telling you about them snow crabs Mar can anyone work together here I me this is absolutely hideous king crab legs already out no this just snow no there's no King Grave legs out my gosh I KN it was going to take this long I would have definitely had something before we left hopefully it's worth the wait you get involved you know you confuse me see give me only I take is the yellow you cannot touch Listen to listen to me give me a for TR be him Mike was in the middle he tried to do everything and you know he got conf it confuses a lot of people I need an order of Spanish potatoes and rice and I want together or separate it doesn't matter I don't give tell me separate stop yelling I knocked you out right here you hear me we need to get organized big time everyone's argue with each other and it's like no teamwork anywhere no I want the food I'm going to go home in a minute okay me too I got to go home too okay give me those lobsters give me those lobsters people waiting they're right here where do you want them up your ass a minute give them to me I'll take them out Mike keep it together listen give me that food I want to send out I want to send all the food out let's come here with come here with me I want the food out leave me a alone leave him alone just leave him alone give me the food that I I want the classroom is waiting for the food everything you can we're okay we're okay we're okay I understand you're excited right now you're leave me alone talk to me later get out it's 2 hours into dinner service that's completely wrong with dishes being returned and very little food leaving the kitchen give me the food that I I want the customers waiting for the food there's now chaos at Spanish Pavilion I want the food out leave me a alone leave alone and it's all too much for Michael me L get out of here Michael get out of get out of stop it get out of here Michael what's the matter with you what I'm saying stop it stop it Al Michael stop it oh no way you jumping around give me the food give me relax Michael come here got listen to relax relax relax relax just stop stop Michael you're a owner just fool big deep breath what are you doing what are you doing to that man guy here to help you I know what the you doing Michael should never touch somebody stop it Michael got no right to do that Michael should not do that that's where my brother sometimes doesn't get it let's get back in normal here go take a breather is that new my brother's re yeah um he can get he can flip like this sometimes yeah can't work like that jumping around like a maniac I calm down calm down calm down uh Michael calm down calm down calich you calm down now and stop making a big show out of this I'm mom stop I was the one that made the show out of this again it's my fa it's fault Mom again it's my fault stop it yeah I lost my temperature in the Heat of the Moment it happens but I got to calm down regroup and just breathe with Michael cooling off outside the kitchen manages to pull it together five's ready take it out sending out the last orders of the night have a good night you too thank you okay uh what a day I've never ever seen such a disorganized fragmented service ever disaster confusion in the kitchen chaos in the dining room lots of confusion Michael I thought you were supposed to be running the kitchen I don't think you realize how bad tonight was I'll see you in the morning after a night in which 21 dishes came back during dinner service that's completely raw oh my God it's raw Chef Ramsey comes in early to do a little investigating what is in there they're not drumsticks they're crabsticks just dumped in here on top of another bag of Alaskan crab no dates no labels how on Earth are you supposed to run a business when you've got no idea what's in the freezers what is down here my God it gets worse look at it it's absolutely jam-packed chicken after chicken after chicken my big worry is how much chicken does this restaurant really need I mean there's just bags of it and not only that but the smell is horrific oh my God look at these fets I've seen less packs at an army base it's over 50 packs of meat and whoever's buying this needs to be fired now what worries me about this is there's one more fridge upstairs what is that pigeon oh my God it's never ending just when I think I've seen enough there's more look dead decomposed soft dead oh that's the snails o hell what is that in there that is a raw dead Lobster that is disgusting it's 2 hours into Chef Ramsay's inspection Michael balbina and Jerry arrive unaware of what Chef Ramsey is doing and what he has uncovered morning morning chef good morning chef I just need you for 2 minutes who in the hell buys produce here who who's responsible for that I am you are pigeon what I'm trying to look at are the profits the purchasing the thousands of dollars waste these here they came in yesterday that's dead let's have a little look around here Jerry please and you wonder why I don't like your sauce that is a dead Lobster and the freshest thing in this kitchen is that pigeon flying around and he's lucky he's still alive I thought that the kitchen was in somewhat disarray did I think it was that bad no I'd love to turn around and say that's it have you seen what's downstairs in the fridge where do I start with this look at all this meat here I wanted to make sure I was ready for whatever ready for whatever help me Michael ready for what way whatever whatever came your way I don't know what to expect you're burning money you haven't got why is this like this and what happened Michael somebody's not doing their job in in the kitchen there's expensive produce head this is ridiculous yeah my fault I and my fault on our refrigerator I'm disappointed that so much was ordered in advance there's no excuse for that spend some time together I've got to wash my hands before I get diagnosed with stefy you need to concentrate you know what maybe I'm overwhelmed mom maybe I'm trying to do everything I can't maybe the office the ordering what's the most important I got to iron that out Mom this is the most important and I try my hardest I don't know what to tell you about about all this meet and everything here I'm out of here right now that it's overwhelming I just don't have the answers B this is so sad you know that what would your father say if he walked in here and saw that no my father of course would be upset what I saw down there today it's not the Spanish Pavilion it's not what I was brought into the quality of the Food meant a lot to my father It's upsetting and I would hope things wouldn't get to the extreme that I have to close the doors I don't know right now what's going through his mind his concentration right now is totally off he's all over the place it shows Jerry has to put in a little more too and when he's here he should concentrate on the restaurant forget all yourl politic Jerry needs Michael Michael needs Jerry they now have to roll up their sleeves work together but more importantly they got to set the differences aside as brothers and stop being so stubborn cuz that's what they are and the business is fragmented coming up I want you to listen to me shut up Michael and Jerry are at it again just put it on the plate right now and Chef Ramsey has fed up with the brothers Michael support and the food that is leaving in the kitchen you can't serve that tonight at this point we're just going to shut it down oh stop stop you don't want to miss what's coming up next on Kitchen Nightmares today's Chef Ramsay is determined to move the Spanish Pavilion in the right direction and he knows one step is getting Michael back to where he belongs I want you to think of something that you want to cook in the kitchen cooking something that go on tonight as a special yes chef right out of college I had a lot of passion I had a lot of creativity I would come up with dishes a little easier but I don't know if I'm going to be able to come up with something that's going to impress the chef right first of all I want to do a chicken and garlic yeah a modern version I want you to work with me at the same time I started off with olive oil start off with butter is going to burn I'm excited about having the opportunity to learn from one of the top five most famous chefs in the world you got that nice so seere on the chicken from there you put it over the top and then just scoop up a touch of that sauce modern spanish cuisine what do you think that you want to cook my grandfather's really well known for some octopus okay and I going to make some octopus with you nice go for it I'm nervous right now I hope this dish comes out right through the years I've lost some of my passion for this kitchen so far it looks good I know that Chef Ramsey can help me by bringing my passion back and I'm looking forward to it this is the octopus okay and um roast potatoes yes yeah good it's nice yeah I like it presentation as well I like it and tonight want you this side of the line right yeah yes chef Chef Ramsay's chicken and garlic dish and Michael's octopus special are going on tonight's menu the chicken dish is a modern version of a garlic chicken but after serving the same old menu read the special back to me I'm sorry 20-year veteran Joe is having a hard time with the change chicken a chef on the bone with a garlic chicken Chef on the bone come on you can do it Joe yeah you're making me nervous now I'm making you nervous yes just put your head in there for 2 minutes cool it down head in there that's it there you go stay there for 2 minutes it feels so nice Hi how are you can follow me please thank you enjoy okay guys let's go yeah Chef Ramsey knows the success of this restaurant depends on Jerry and Michael working together Michael yes sir I want to look at you yeah and I want this level of communication much better than we had last night so tonight both brothers are assigned to do what they do best Michael cooking behind the line all right listen try to take care of this area and Jerry running the pass Michael listen at me look at me one no look at me one minute if the hits the fan I want you to listen to me yes sir no I mean it yes sir okay I got to admit I'm a little nervous right now I don't know what to expect I'm afraid of failure I might up but just remind me we can handle this all right we're going to see the chicken today is the chicken our Chef a little wine colge is from Spain cherry cherry wine okay Lama juice and little touch of butter there goes the first ticket right let me have a chicken special Mike first order comes in there's a special on right it's good it's good it's like perfect bro but it scares me I just don't trust I can see it in his eyes he's a little nervous so hopefully we get the night okay I'll take that chicken and garlic out first one of the night go Table Six despite Michael's lack of confidence I'm not going to be able to do it the specials are not only leaving the kitchen oh wow the customers this is really good are thrilled with what they are receiving delicious I like it wow with the dining room now full and orders pouring into the kitchen I don't know what's going on Michael not used to being on the line is starting to buckle under the pressure all right give me table three or six we got to get this food out there's no rush well there's a little bit of a pressing now we'll let him wait oh it's been taking an awful long time to on the way uh ch ch is it meal it's taking a long time to come out yes that's too slow too slow way too slow tables are going to get up and leave in 10 seconds I need table 13 it's about four 3 minutes away don't keep asking if we have all these tables waiting for food and Michael's overwhelmed with his kitchen duties and I need him to focus just put it on the plate right now shut up come on guys as tensions escalate in the kitchen very little food is making it way out to the dining room a long time and one customer who was lucky enough to receive Food chicken's dry and mushy isn't exactly happy every have ch I didn't like it Cherry it's not normal it's not normal that one chicken that just didn't smell right oh come on oh no Jarry yeah Michael Yes urgently quickly smell that's gone no smell it don't just say yeah it's gone you can't serve that tonight I felt utterly embarrassed and humiliated at this point we're just going to shut it down oh stop stop it's an hour and a half into dinner service and while Jerry and Michael continue to clash in the kitchen just put it on the plate right now shut up Chef Ramsey discovers something disturbing oh no spoiled chicken in the Spanish Pavilion you can't serve that tonight oh no Al have you got chicken in the fryer did you pass that chicken hey I got one don't serve it don't serve it don't dare s go get me a chicken let's cut an order real quick fresh right now Michael how many fresh chickens are downstairs a case and a half a case and a half downstairs in the fridge and he ser you that sticky you're cooking it and it's off you know I don't know why that chicken got there we got fresh chickens downstairs you know what we got to use that fresh chicken then but when you're in the weeds you have to focus all right we have the chicken and garlic they're using a one from downstairs thank you if you're going to keep the customers waiting you've got to make sure it's right I'm not going to let it crumble go get it we got to get this food out give me that chicken and garlic let's go Jerry you'll get the chick Tak the garlic when it's done please ow ow give me table two this give me table two that's it with Jerry clearly stepping up as the leader take this to table too the evening is salvaged and food is leaving the kitchen once again everything's coming out right now at the end of the day getting that food out was like a relief thank you you might have had to wait like an hour but we'll get it down eventually honestly tonight was better every like the specials but let's not get too excited about tonight because the quality control has to be much better you're absolutely right and Michael your cooks are passing you stinking rancid chicken but you didn't spot it Jerry I thought your performance tonight was Bloody good thank you sh tonight was better hopefully we're headed in the right direction good night with the Spanish Pavilion at least headed in the right direction Chef Ramsey and his team work overnight to give the Spanish Pavilion a modern makeover good morning good morning good morning chef good to see you all let's be honest not much has changed over the last 30 years right correct today is the beginning of a new era and through that door is your future are you ready to see it Michael are you ready one two three come on in look at this my God nice that's what I'm talking about hey warm inviting atmosphere we removed the stained glass to give it a modern feel unreal and then down here we've increased the seating so we have a lovely banket tablecloths have gone gone all the tables have been replaced for that this is Walnut it's modern and it's warm on the tabletops we have the most amazing China oh baby provided by tabletops unlimited awesome how exciting is that I love it baby it's amazing I feel like I'm in another restaurant I couldn't believe the openness of the dining room glad to see the tablecloths gone the new plates the the Spanish look I felt like I was in Spain it's awesome nice following the much needed redesign Chef Ramsey now turns his attention to attracting new customers when your grandfather opened his restaurant there he did not face the competition that you now face I really do mean competition look oh at that 2010 40 Spanish restaurants within a 2m radius of your front door having studied on the neighborhood all these restaurants are serving the same bloody food you have an opportunity now to stand out are you ready to see your dishes oh yes come with me let's go please come through small taus is the taste of Spain authentic delicious and homemade you have to push the tapus this is what turns this restaurant around a roasted lamb Spanish meatball and a fresh tomato sauce bacon WRA dates yes sauteed prawns with garlic a little bit of shaved fennel olives mono cheese yeah we're going for flavor Simplicity and we're going for Spain I love the new menual to be different is incredible that is the key to make our restaurant stand out but just as important here are your new waiters come in come here come here come here look at these guys come here amazing they now no longer look like Undertakers you love it what you love it oh baby great bab look at this look I look good I love this guy okay tonight is your night there's nothing you cannot do here good luck thank you Chef an order comes in who's touching that ticket who do you think Jerry that's right he's I want to give it right there absolute def but Jerry he's going to lose the tickets I'm afraid he will not lose it why are you talking so negatively oh no I'm trying to force don't foree just focus right yeah yes you're thinking too hard it must hurt right now I have to trust my brother and I don't know if I could do that I'm worried that the whole thing could fall apart with over 40 Spanish restaurants in 2 square miles this is our new menu Chef Ramsay's menu overhaul will now have the Spanish Pavilion standing out the croas is great excellent and then we'll do um PA but will the brothers be able to pull it off here we go first first order coming in one meatballs one Mano croquettes and the clams with chizo come on guys this first order we got to do it right let go table two appetizers go I'm sending you with potatoes bra one dates table 11 okay looks wonderful brother let's go this is gone let's go after that's it's a rck of L medum how is it fantastic yummy how is it yeah I like it the sauce is so spicy and tasty love it loves those to of place great a great idea came up with extra Revenue I've had them in Spain but these are much better we are toin party of 12 as the dining room fills up another order coming in orders continue to pour in and it's time for the kitchen to face its first big test send me that table six Table Six didn't we send out that went out six went out no it didn't six went out Jer or maybe not no it didn't no it didn't no it didn't here it is right two meatballs no Michael table doesn't have any me Michael let Jerry do his job I think Michael's overwhelmed and he doesn't focused and that's what we have to deal with almost every day with Michael that's it Go 17 Jerry whoa who you got the cett this Jerry he left without him for who Michael for the water is one musles no no you're right you're right you're right get organized buddy ready yeah like a Rabb it in a headlight look okay let's go Michael's confusion in the kitchen turns the dining room when was thinking into a waiting room Michael listen to me Michael you know listen and Jerry's attempt to restore the communication I need listen to me listen to me falls on deaf ears I need a shrimp right now so table five start at seven get their appeti table five no table seven did not but before table seven I need table five it's not going to cook any quicker than more you ask for it brother right to you you and step up to the mark a little bit okay I'm work with your team we all know Michael feels that he has to be in control at all times Jerry it's my line so the reality is if the person on the other side of the line is Expediting the food that person is the orchestra leader he's got to listen to that person no matter what and right now I'm that person Michael you have table seven over there please didn't that go out no give me three skirt States over there right away right here 31 2 3 Michael support it's relaunch night at the Spanish Pavilion and while the restaurant feels new the mounting pressure has brought out the old Michael and the restaurant is teetering on disaster I need table five didn't that go out no give me three skirt States over there right away right here 3 1 2 three Micha come here 2 seconds you have to keep it together he's your brother you can't do that in front of the team you've got to show him some respect yes it's hard but you've got to back off he's up to his eyeballs in the weed and you're laying into him slow down it's your brother and it's your business and his business got it yes come on yes sir Chef Rams is 100% right I cannot argue with my brother I overdid it man I made a mistake and and it won't happen again I'm going to learn and it's going to be better right regroup and organize after that Jerry what would you like I need those clams and I need that P maretta for two and then after that it's a Ral me it in my hand sir that's it right there right okay oh hot that's very hot okay gambas let's do the bar I need an order of gambas coming right now that's what I need with Michael and Jerry finally working together I need patas bra be right out be right out the two brothers complete dinner service on a high so good as your desserve very good all right okay this is good best Spanish restaurant in this area tonight confirmed that the Spanish Pavilion is back on the map and ready to compete but tomorrow it starts all over again tonight wasn't perfect but we did make an amazing transformation thank you Che it was wonderful to meet you likewise likewise lightwise just to hear the chef say you guys can do it really got to my sons you too 30 seconds in the bath please together for them to realize if you work together and you concentrate you got a good business here you have an amazing opportunity now to really turn this restaurant around but it requires both of you Jerry I thought you were just some politician you are a genuine leader thank you Chef thank you great potential Michael a big heart but you've got to focus behind that line if you stay focused and master those dishes you'll get there I promise you I will I promise you Chef Ramsey came here and I had the intentions that he was going to help put this place back on track I think he did more than what I expected I think he ignited my passion in the kitchen again put me closer with my brother this is what we needed I look after each other good night H when I first arrived here I was greeted by a dead Lobster and a restaurant stuck in the 70s and in just a matter of days the Spanish Pavilion has been transformed but this R will only succeed if those two brothers find a way to stay United and work together Big Brother little brother in the weeks that followed okay take this to table too give me those Jerry embraced his role as expeditor give me the free har and is now devoting more time to the restaurant and I need a fet medium well you have that working right Jerry medium well I was waiting on Michael is staying in the kitchen let's go there you go there you go there you go and cooking fulltime and the new menu is being well received by the customers the menu looks awesome more importantly these brothers are united and carrying on the successful Legacy left to them by their grandfather next time on Kitchen Nightmares Gordon Ramsey has to West Babylon New York to help two former waitresses I can't do this tonight cry about what we've become here who are chasing the American dream these owners are in for the fight of their life let me work and everyone I got a comment about every is on edge go go go back in one of the most emotional Kitchen Nightmares ever we lost away Jeff Ramsey may be forced to do the unthinkable close your business close it tonight on Kitchen Nightmares Gordon Ramsey heads to West Babylon New York to help two former waitresses I can't do this time cry about what we've become here who bought a restaurant called classic American hoping to achieve the classic American Dream fighting a losing battle every day but with almost a million dollars in debt feel like I failed what are we going to do these owners are in for the fight of their life stop going in my ear and let me work the kitchen has no stock we don't have more trell stick no Burgers the dining room has no supplies we have no copta menus and everyone I got a comment about every is on edge in one of the most emotional Kitchen Nightmares ever we lost our away Chef Ramsey pulls out all the stops he cannot give up but he may be forced to do the unthinkable close your business close it close it West Babylon New York a close nit suburban community located on Long Island an hour away from Manhattan best friends calling in and Naomi started as waitresses at a small Quaint restaurant called classic American then in the year 2000 They seized an opportunity and bought the business from their boss what do you think we ready to open in a couple of minutes classic American was like my home I grew up here I figured I knew everything there was to know about the restaurant and why not everything's good over going we knew the business we knew the customers and it was good this would be the beginning of something great soon after buying the restaurant Colleen made her son Kevin the head chef and her boyfriend Dom The Unofficial manager give me uh two bags of R shrimp thanks I started hooking up with Colleen and then she said well I could use you at the restaurant so she's using me I enjoy my job at classic American cuz it's like a big family here big hugs cev whoa it was good in the beginning the first couple years the place was packed you didn't have to worry or wonder if you were going to be busy now you'll get maybe six or eight tables it's scary you have to ask yourself what did I do wrong so tonight's out every night sucks yeah we run out of things on the menu all the time we don't have claim ships tonight hey D why we run out of everything we haven't been busy D's job here at the restaurant is just to order the food which is never done it's always kind of a problem Tom I need some of that chicken I hear you you don't have to tell me eight times you need cucumbers on the line yeah no yes yes no which one is it hello nobody leads this restaurant you got a bunch of followers and no leaders the problem with Colleen and Naomi is they're too easy going it's more of a friendly relationship with the work is rather than business it's ridiculous do you want to go out there or no I don't know you know waitresses they're texting in between working somebody's got to put these kids in order how many tables were there uh not that many nobody's making money we're not successful and you're wondering how you going to keep the doors open home sweet home I was forced to move back home love my parents because I couldn't afford I cry on the way to work on the way home from work I cry about what we become here and what are we going to do it gets to a point where you just dread being here it kills me it really kills me we can't afford to close we need someone to show us the way hey Dominic I'm the manager how you doing very well thank you come on in have a seat my goodness is this it the D is so small this is it obviously not much to manage today the place is EMP not really yeah is it normally this quiet oh it's Saturdays here damn damn damn now you look like you've been in this business for 30 years how I haven't six years what were you doing before that laying breakfast it's you and who colen and Naomi stay on the place and okay BR I'm actually going out with Colleen you're going out with Colleen yeah I so going out with the owners yeah ex customer yeah right can I meet the two owners time to meet them okay out bring them out please you know this is colen and Naomi's Last Resort if Ramsay can't get this place on the map we might just lock the doors Chef Gordon Ramsey Colleen Naomi nice to meet you Colleen nice to see you Naomi nice to see D help me um get up to speed uh with classic American how did you get to own it first off we worked for the previous owner you were working as a chef before no actually I was a waitress waitress wow and what were you doing I was a waitress incredible and you bought it from the owner yes how much uh $240,000 really yeah4 million dollar for this just the business not the property how much is that that was 440 wow so we're in for 700 Grand so far um how long have you owned the restaurant for 10 years straight up what do you think the worst thing is wrong with rest problem number one would be what what would you say I don't think it's just one thing I think it's a lot of things give me one are you always know me this quiet no I'm not Chef Ramsey makes me nervous because I'm out of answers maybe my eyes are closed you know maybe the head's so stuffed that it's just not saying what it needs to say okay well listen um I'm going to have a good look at the menu taste the food and uh catch up later okay and enter as strangers leave as friends enter as a stranger start dating the owner up oh how are you today how are you I'm Ashley Ashley I'll be your server I am freaking out having chff Ramy come is very n okay I can throw up right now so how long have you been here uh 10 years 10 years my God everyone's been here for a substantial length of time mhm why have you being so loyal it's like a little family great wow huge menu about 100 options there yes help me out um you could do fried calamari it's very good is it mhm it's one of my favorites let's go for the fried calamari overseason salad okay and then I'd be stupid not to have the bomb the bomb Burger the bomb Burger does it look like that uh yeah do you know what I'm a big level of mac and cheese do you have any mac and cheese yes yeah lovely that'll be all you got it thank you thank you order want to throw in a macaroni and cheese one 50 order up B that's my Mac and Cheese than that's very fast in mac and cheese my God probably pre-made it's a m full of Goo that's gross uhoh that doesn't even taste like it's been cooked here we don't make the mac and cheese here no it tastes like that is that a big hit no it's what the kids eat it really uh yeah that's Dreadful poor kids damn you think a menu with classic American you'd at least make your mac and cheese right yeah not good like really sorry I don't really know what to say because I'm not the one making the food I'm just serving it what'd he say said it was gross I just hope he doesn't run to the bathroom oh FR call Mario overseas yourself let's uh let's taste not good camar is really soft and sort of chewy touch that oh uh I don't think I'm really should be touching food yeah don't worry it won't buite yeah it's s is this fresh or this Frozen cuz it tastes Frozen yeah it is frozen Dreadful anyway definitely not for me um I'll finish thank you okay you're welcome how we making out ass he said they were gross soft and chewy what's soft and chewy thear it's not crispy it wasn't a great feeling when he was sending back all the food you know uh it's what we do every day we think we do a pretty good job he wants the bomb next but uh everyone loves the bomb that's one of our house Specialties but he's definitely going to enjoy that one bomb Burger wow nice toasty bun where's the burger oh there she is there's the BG you probably won't like that either how is everything bad does anyone seasoned food in there season it yeah salt pepper uh we don't add anything to it when wow the meat's really chewy that is chewy as hell will you ask the chef to taste that okay Dam thank you you're um he said the burger is really chewy he said try it he Dr it's chewing uhhuh that's weird it says on the menu the way mom used to make that has to be the biggest insult to every mother in America it's embarrassing because those are our most popular dishes I was really shocked this is Kitchen here right can I meet the chefs introduce me to the uh Team Kevin my son how you doing nice to meet you likewise so you're the headchef yes and this is your son son right on a scale of 1 to 10 rate the food in the restaurant between six and seven six and seven I would have said six half it and take two away and you you're on my mark personally I like the food but what the do I know I was a brick layer you know what I'm saying let me tell you straight and honest okay okay the menu is hideous in a dining room that's miserable the food's depressing and you've got the audacity to call it classic American you can't even get a burger right we eat the burgers here most nights we're proud of our food seriously yes yeah I'm really sorry for your food I'm a little pissed off right now I couldn't believe that he sent that you're a young Chef standing by your mother totally respect that but you're pulling it down and to think you're rating was 7 out of 10 mate you've got issues and as owners with a huge responsibility on your shoulders it's like you guys have disappeared you're screwed it's not that I don't try and I have not given up triy to do the best it's not that I don't care and it's not that I'm would trying to take short cuts but we've cut back on the payroll and she's got a baby and she can't be here he's got a baby and I can't can't afford to pay him and I need to pay my people it's not a comfortable position to be in I can see that but doesn't stop me from trying so who's on the payroll here we don't we're not on the payroll so not even the owners are getting paid we haven't gotten paid in over a year I moved back home for love with my parents I knew you had your problems but I didn't think it was going to be that bad the situation is actually worse than I thought it would be I want to go for a walk I going to do some thinking and um I'll see you tonight God it's depressing it's first impression was that we didn't care it made me realize we lost our way come on come here come here come on come he's right you know we lost our heart I feel so bad I feel bad it's gotten to the point where this ain't no joke there's a lot at stake we need a fresh shut up eyes that's what you need I'm scared worry about it it'll be all right maybe um we were lost course after a lunch in which classic American dishes were more disgusting than classic Chef Ramsey looks to observe how the restaurant functions in a dinner service I'll have the ultimate combo uh soup can I get the uh bis can I do with some potato fries sure that would be great thank you what's your strength I'm not really sure you're not really sure I I'm good with the customers right and yet you work behind the scenes you don't front the customers well and what are you doing are you running around oh I'm the bus boy you're the bus boy I do whatever they tell me I Chef Ramy said hi to me I just looked up at him cuz I was scared his hair is a little crazy even though it looks soft it's like so when the tickets come on where's your TP go they were originally coming out here this broke so now they handri the tickets pretty we used to have a computer but um somebody spilled coffee all over the register and burnt it out we can't afford to fix it as what does this say oh ribbon cut me two paches Ashley write the tickets better so do the tickets take a lot longer to hand ride or well if the writing is sloppy it tends to get a little confusing how long's the prin been down 6 months maybe order up even with handwritten tickets order up order up order up Naomi and Kevin managed to push out the food at a rapid Pace thank you you're welcome got the food out fast isn't it pretty fast excuse me this is hot unfortunately the fast food is not exactly pleasing to many of the customers just kind of so what's wrong with that they said that this shrimp is no good what is that callif white wine wow no good the food coming back used to upset me more but it's happened so often that I just become numb to it does anyone a to get bothered about all the food coming back yes huh yes it just seem everyone's taking it lost for words I don't know what to do you wen't I'm taking it all in lightwise I'm the feeding Colleen Hey listen I know you're stressed and you got a lot on your mind but take the rains and run your restaurant look can I get for you I'm just going have a cheese can I have spicy tender appetizer and burger there is no more Teresa no burgers for out yeah you're going to have to 86 actually 86 a burger sorry with owner Colleen completely shutting down I really need that chicken for table 10 you're going to have to wait a leaderless classic American runs into problem table 3 wants meatloaf we don't have meatloaf after problem we have no cop I need these cleaned immediately after problem leaving the customers unhappy no it just doesn't make any sense to me and the staff frustrated table 56 have been waiting 18 minutes for something to drink cuz I have no cup I know colen's really stressed out how could you run a business when you don't have enough Sil you don't have enough cars can I have a cup uh there are there's none in there there's none in there you know who would want to come to a restaurant like that that's so unorganized I wouldn't D I need soup cups can you please wash them out there's nothing there there's two in there right now oh my God no soup cops like how do they expect me to serve seriously he guys guys guys this mon wash dishes wash dish I can't I got to I can't do this tonight I really can't I can't you got to go work toine because I'm losing my mind it's 2 hours into dinner service the kitchen has run out of everything from Burgers Teresa no burgers for out yeah a coffee is this FP even good no don't do that and owner Colleen has just run out of patience I can't I got to I can't do this tonight I really can't what's the matter I've been fighting a losing battle every day you're standing there and you're not getting anywhere and I just keep going and going and going you understand I do understand and I can see how painful it is I feel disappointed in myself feel like I've failed and I've tried hard you know at the end of the day it's your family and it's your friends and it's not malicious and nobody's out to hurt but I'm frustrated and I'm angry and I'm scared I'm really really scared I feel I had more lose than anybody else in this place excuse me here's the the honest truth the the standards have been accepted too low and in amongst those standards there's a big friendship friendship's got all to do with it cuz there's no friends when that place is closed they get their next job 6 months 3 months 2 weeks they move on and you'll spend the rest of your life reducing that debt you're right you're absolutely right I need this to stay no but it's not going to get better if you keep on doing the same thing right and I know that you cannot give up okay no let's go and finish the service yeah I've never met a woman with as much on their shoulders as colen and today's been a bad day but tomorrow I'm going to have to pick her up and get those standards up there and she's got to set an example in his first 24 hours Chef Ramsey realized that there are many problems at classic American and high on his priority list is fixing the lack of communication here's an exercise this morning that I need everybody to be open too I want to find out the problems you have with each other I want each of you to write down to questions to issues ask anything you want open house this is not going to go well people don't like to be confronted here thank you okay so on the questions Colleen why do you always seem frustrated at the waitresses here we go because when these customers walk through that door you're the first person that they see then they're not getting the service if they're sitting there and you're texting on your phone they're paying customers they deserve your attention not the person on the phone Ashley Tes you don't text in the middle of service when customers are waiting for stuff to do you text when customers are wow Naomi why are you such a pushover because they're my family they're not though the family's at home and this is your business and the difference is night and day you have to change I have to work on that okay um Dom why are we always running out of product I don't close every night at the end of the day everything's got to be stocked and written down what we need but I'm right you're not right before you make an order okay you need to go through everything who's not feeding you the right information he doesn't wait for information he just goes I just got true telling you I don't close every night you're always so defensive I'm not we're not picking on you you always got an answer you always got to come back that's right I got to comment about every thing cuz when I open my mouth everybody shrugs their shoulders and gets a attit because you do it all the time that's why that's right CU I see something wrong I see something wrong and I say something and she don't want to be bothered she spent and you rather walk around piss off this is the problem is it you is it him is it me is it her who who it's everybody no yeah it is everybody it don't take one person to run a business you need a team you need a team but you need a chief exactly and ain't no Chief here who signs the checks you or us okay you're right I was ready to kill somebody but you don't disrespect me like that they got to find the way to piss me up this ain't no joke these girls are in debt up to their heads they got to get it we got to stay in business khen you and Naomi you need to lead this business and you need to be tough Naomi because if you're not everybody just does as they please text serve and off home and if you cannot lead you shouldn't have bought this place you shouldn't have done it coming up cable 3 has been waiting a really long time back off Colleen can't take the heat stop going in my ear and let me work Chef Ramsey can't take the food look at that and the owners are faced with a frightening reality if we are going to continue Serv that close your business close it that's next on Kitchen Nightmares after an explosive it's everybody no yeah it is everybody yet revealing you need to lead this business staff meeting know me I clearly two seconds Chef Ramsey knows he needs to help Colleen and Naomi take charge of the restaurant I need to make sure this service starts to go the way we want it and he begins by assigning the owner new roles for tonight's dinner service I want you Expediting and I want you working with these two boss in the kitchen and boss in the front of the house I'm very anxious right now it was a long time ago since I spent the night in the dining room You' got to show me quickly why you own this place and what it means to you we're opening in half an hour yeah okay let's go time for some changes yes Chef Ramsey has also added a special to tonight's menu giving a modern spin to an American classic let's start off with some sliders fun and bite size yeah that is 1,000 M away from the bom Burger yeah have a taste how's that perfect try and chew it before you swallow it yes easy we have a slider special which I think they're going to sell out the door starting to feel like this restaurant is taking a turn for the better not texting sorry no no no no no no what happened who are you texting salon hair nails they got F to text messaging run your business tonight and let's make one big step in the right direction okay let's go how are you how many you're welcome how are you two sure as word of Chef Ram's visit spreads if you could have a seat here I'll bring your menus right over this once quiet restaurant is even busier than the previous night your menus I'll be right out I have no more uh menus I just I really need menus for 15 you want to take an order on 11 so I can grab those menus you have to wait for a menu Che crazy why is it so slow we only have 13 menus we only have how many 13 can I have a seat right here your menus will be right out 50 seats and 30 menu trust us to run out on number 13 right I just wanted to hide there was people standing at the door and I was under so much pressure we didn't have enough money to print any more menus so we had what we had 13 menus you're kidding me told you it was hell here yeah you're right it's not far from hell and N me set those customers down okay I'd much rather sit down with no menu and stand in the corridor staring at you soon as I finished those menus pass on the next time thank you here you go after a slow start caused by the menu orage you want to just get sliders and then we'll just special the trio the trio as your meal orders are finally taken I'm going to need two more sliders many of which include Chef ramsy sliders isn't that good which gets the evening off on a positive note this is good are good they said it was excellent I need spiders mac and cheese and crab cake app okay uh colen yes but you open up now start getting the team together yeah I'm trying I'm trying an hour into dinner service the kitchen led by Colleen and her son Kevin are having a hard time keeping up with the orders table a needs their food they've been waiting so long she knows everyone's waiting a long time okay and the mood in the dining room is starting to turn I don't even remember what I ordered if they don't make it now then we leave food will be out shortly everything just sbled I was doing the best that I could do Table Three has been waiting a really long time right here they're not waiting any longer than these people but these tables came in at 6:00 back walk please you don't understand I understand stop going in my ear and let me work rer rer right as Colleen begins to get a grip of the kitchen once again that's for table one food slowly makes its way out to the dining room but the customers are far from impressed oh my God how gross is that just send it back it's terrible send it back they didn't like the callari excuse me can I get this with like a little less sauce really spicy super spicy it was crazy he would like less sauce definitely just want to bury a head in the sand how much sauce you nor we put on that Kevin about that much sauce usually take a bite of that tell me that's normal yeah it's normal Kevin if that's normal you're abnormal two SE of salads going to table 12 the mother and Sun team are finally pushing food out where's that going hold on stop stop stop stop set it but a disturbing dish catches Chef Ramsay's watchful eye look at that just touch it a plate of vegetabl finger going right through it this is the sorry state that we've got ourselves into if we are going to continue serving that close your business close it I would Ser that to my dog stop I wouldn't serve that to my dog tonight's dinner service has been plagued with problems stop going in my ear and let me work send it back it's terrible they didn't like the call Mar but this last broccoli dish look at that was the last straw for Chef Ramsey if we are going to continue serving that close your business close it J you deliv that for me stop stop don't send anything else close it we're closed you closed can I get away you over I'm sorry we're not serving anymore tonight was terrible tonight was a nightmare I don't want to face Chef Ramsey I don't want to face my employees I just wanted everybody to go away because it was horrendous okay tonight was ridiculous instead of making progress we went backwards more than I ever thought was possible tonight I realized there's no way this restaurant can survive unless there's a dramatic change tomorrow from the minute you arrive it's going to be change after change after change get ready for that agreed agreed yes good night we just lost our way I'm hoping Chef Ramsey can put us back on track Chef Ramsey knows that this dysfunctional restaurant needs a massive overhaul in order for it to have any chance of surviving so he goes to work immediately after the staff leaves working through the night to give classic American a dramatic makeover right good morning good morning ready to see a new restaurant I'm ready to see the new restaurant okay guys let's go the New Classic America come in WoW come in come in beautiful wow holy come in come in Colleen come in G as the old country style whatever it was and welcome to the new classic American beautiful light vibrant oh my God what do you think Colleen talk to me daring are you happy I'm jumping out of my skin this is more than I could imagine and it's nice to have tears of happiness instead of sadness beautiful n me what do you think looks great we've got rid of those horrendous tablecloths now we got some Vibe some lightness some excitement this place is going to be so busy you won't have time to start handwriting tickets you're going to need to work with something that is from the 21st century and in here this is the state-of-the-arts POS system installed by Halo absolutely amazing stock control price check D those arguments about I'm going for bread I'm going for potato e Chicken E ground beef it's all in there good Gordon got us this awesome computer Do's everything but wipe your I'm afraid to touch it I'm going to break it okay there's one more thing I need to come outside here there we are look at that beautiful color nice wow beautiful what do you think the sign I love it it's great it's stands out it stands out the first time I drove past it I could even see the logo we can see it now now it stands out what do you think I love this color I love it good thank you I haven't felt this good in a long time this is the Fresh Start we've been waiting for there's more good news we have a menu for every freaking table yes now gone are the 75 items yeah seriously I love this menu it's nice clear we needed menus really bad I'm really happy now let's have a look at the new menu classic American dishes done brilliantly well got a wedge salad vibrant a slider Trio turkey beef and chicken delicious yeah yes chef turkey Swift Club wonderful the classic American Burger your burger the bomb has gone yeah Hallelujah I swear to God who needs a pig in the back Garden when you got Dom big deep breath oh great Dom save some for the staff will you please yeah uh-huh okay dig in have t it's so good CU if you can cook all this like this we won't have a problem the menu is cool it's exciting there's a lot of new stuff they looked awesome and they taste it even better you eat this got to try the corn I love the new menu it was easy it was fresh it was a lot of new things I'm excited I just bit my tongue oh man I just want to say something and I'm going to cry but can't help the last couple days have been really rough but we pulled through it and I know you have to lead by example and somewhere along the line we got lost and I just want to apologize for that and say you know I've gotten a lot of clarity over the last couple days and in order for anything to work you have to have a leader and you have to have a strong leader because if if you don't have leadership you you can't function we're family but we have a business to run okay so those two things need to be separated and we will I promise you show you the leadership that you need to do your job okay it's the moment I've been waiting for that's a new beginning for myself as an owner of a business first and foremost I love everybody here so from this point on we're good okay I never saw Colleen with that kind of energy that was a shock and it's a good feeling I think I'm done yelling at people it's time for me to change too Chef Ramsey handed this to us and it's on our shoulders to make this work we're both going to take the reins and we're going to be in control of this place again coming up they may have all the right tools diners are standing in the dining room waiting to be sat down but will the staff are you smoking cigarettes out there and the owners not all over the place come on guys make this relaunch a success got to keep on driving for a disappoint pointing disaster get out there that's next on Kitchen Nightmares inspired by the new decor and the upgraded menu the staff is eager to get ready for the grand reopening let's have some fun tonight guys you know it the owners have decided to split responsibilities with Naomi taking control of the kitchen you want to cut your rolls I guess I could cut some right and Colleen leading the staff in the dining room you need something take a deep breath ask for help okay everybody good yay all right let's go opening 5 minutes guys yes Kevin you ready ready good man I cannot wait for that first order to come through on that machine I need to smoke before we do this yeah tonight is a very big night I feel and um I'm a little nervous did you get a lighter yeah hey guys there's people at the front door there's nobody here to greet them where are the girls not Now ladies where's where's Ashley get out there no yes are you smoking cigarettes out there yeah look at me no no stop are you smoking cigarettes we were we didn't okay well let me tell you something let me tell you something really important diners are standing in the dining room waiting to be sat down okay and look at the time we opened up 5 minutes ago come on guys they didn't ask anybody if they could take a smoke break they know that service is about to begin they should have been ready with the restaurant quickly filling up Ser will be over shortly The Waitresses rush to redeem themselves do we see any delicious appetizers we want can I get you something to drink to start and Chef Ramsey looks to the owners to finally provide the much needed leadership at classic American know me yeah I need a leader MH cooking and talking at the same time is the hardest thing in the world to do when you get it right it's Harmony yeah I want to hear it tonight okay Colleen and I had always just Blended in but it's time to stand out now and it's on our shoulders to make this work Ruby you're up I need a mac and cheese bite and a corn dog Kevin you got a classic burger okay two orders of wings all day got the wings yeah excellent nice keep it going guys yes yeah yes Naomi's Newfound confidence has the kitchen humming get it going order up Ashley table eight yeah thank you and orders are flying out of the kitchen enjoy meanwhile welcome my name is Colleen I'm one of the owners Colina stepped up in her role as floor manager Table Six is adding the shrimp appetiz oh the ladies my table but their food is already in so you have to let the kitchen know that okay feels really good to see Ken to actually step up and tell us what to do and be the leaders take the meatloaf Out full pork right away let's go you're welcome surprisingly we got off a good start I mean a really good start but based on the performance of this kitchen over the last 10 years I'm not holding out not yet all right Kevin turkey burger with onion rings just put it up guys guys look I'm not going to Ser that underneath there you bust your ass like that to create fantastic food you not to serve it on plates with crap underneath look all over the place come on I cannot afford for you to Take Your Eye Off the Ball now please yeah see that I was nervous and I was trying to get in the zone this where all the mistakes start to happen you've got to keep on driving yeah come on keep it going but we'll all pull together and we'll all Step Up and we'll get past it just watch the bottom of the plates to me there's nowhere else to move but forward there you go excellent Table 9 after looking after a small hiccup this kitchen led by Naomi is back in its Groove how is everything back good you like it good choice and delivering highquality dishes that are striking a cord with customers how do we like everything absolutely delicious I'm glad I will come back from walk all right trust me okay as dinner winds down and happy customers leave the restaurant thank you bye it is clear that these two owners under the guidance of Chef ramsy Stay Together guys stay together have just made the greatest comeback in Kitchen Nightmares history how we doing guys doing good doing good where all the tickets yeah we cleared the board Ken place is full the board's clear customers are happening yeah come on keep it going yeah behind everybody all the way watching the customers enjoying what they were eating that's what you're here for that's why you busted your ass you know from this point on it's a new beginning good night thank you very much okay let's be honest this has been a very difficult turnaround yeah but you all pulled off a fantastic service congratulations thank you amazing Colleen how's it feel I felt great I'm proud of each and every one of them everybody worked hard yes and Naomi hearing your voice calling commanding assertive it is really important because it just puts that discipline across the line and more importantly you good at it colen now me this restant has every potential to really seriously become a huge success do not start dropping in standard it means too much yes well done thank Chef well done well done well done come here you well done oh well done I want to thank Chef Ramsey for giving us this opportunity to start all over again it's a dream come true you're on your way good night good night you there's only one word to describe what happened here tonight that's a miracle I only hope that these two former waitresses can finally achieve their classic American Dream jeez 50 seats 1 menus me after Chef Ramsey left Colleen and Naomi continued to run classic American like a well-oiled machine Kevin you need two chickens on D maybe you should jump on dishes for a little bit all right the owners also implemented a loyalty system to reward repeat customers these are Punch Cards okay at the end you get your meal free that's a great idea very good since then the staff is happy I love this computer I love it business is booming we will be back I guarantee that and classic American looks poised to become a classic success I feel alive and feels good to finally be able to smile again it's a new beginning next time on Kitchen Nightmares throw it out get it together Marcelo Gordon returns to the scene of his greatest confrontations shut your mouth already get ready for a night of surprises oh my God as Chef Ramsey finds out what happened to disgusting the restaurants he tried to save his business is going well he still hate me is there any possibility that you may get back together we will see it all T who is living the dream and who turned their kitchen back into a nightmare oh come on tonight on Kitchen Nightmares Chef Ramsey heads to a New York eus that is all Sizzle and no steak disgusting the kitchen is run by a chef who is bursting with confidence I'm a natural people love my food they Rave about me but doesn't exactly deliver on the plate freezing cold the owner is a bystander who spends most of his time at the bar Joe sit and drink glasses of wine when there is a million things going wrong here and his wife well she is facing the most difficult decision of her life I just don't know what to do continue to keep the doors open and lose what little this family has left we got rid of everything to stay here or close the restaurant can't Chef Ramsey Breathe new life into a restaurant that is in critical condition you have the responsibility of making this place work or will he be forced to put a fork in it where the you start with that and move on stop stop the madness this business cannot go any further forward that's tonight on Kitchen Nightmares nothing's going to work Forest Hills an upper middle class Enclave in the heart of Queens New York we're more than 70,000 people live within 2 square miles the neighborhood streets are busy but PJ's Restaurant is empty that's me that's me prior to opening the restaurant Joe and madlin were living a dream life when I first came to the states I started working in construction worked with my brother PJ PJ and I were very very close he really truly taught me about life and being my own man losted my hump for 20 years worked as hard as I could to get my wife and kids nice things a nice house we were going places and then PJ passed away Joe was a shell Joe was just empty I can't mention his hand without feel on that hurt inside you know he didn't really know how to walk without that guy being around he just meant everything to him I just couldn't stand to see him in pain and when this place came for rent I said go and get the key and we we'll just name it after PJ welcome to PJ which is even more special because this was the bar that PJ owned how you guys doing you know what I know about running a high-end Steakhouse apparently not much I don't know why why with garlic on honey mustard Joe it's it's a honey mustard garlic roasted salmon that's what it's supposed to be on the menu really Joe and M are from a construction background so they didn't really know what it was like to get into the restaurant industry my steak just was just flavorless red meat is red meat I don't know what you would expect myself to do about that it's a big problem and the food's inconsistent I'm a very good Chef people come here just for me how's everything that's terrible I'm sorry they love my food and and everything is great didn't like this s now I had to Avid two checks I want this place to work so bad but we don't know what we're doing wrong give me a cigarette right now give me a cigarette I sunk almost $2 million in this restaurant I see it dying in his shoes right now the two insurances have to get paid this week this restaurant it's cost us our savings our house our cars everything 4,000 that was so much money that's it I'm going drinking man going drinking you've been doing that all day Joe say and drink glasses of wine and watch television when there is a million things going wrong here and he's just basically feeling sorry if the problems aren't addressed we'll have no choice we'll have to close the door PJ Steakhouse looks great from the outside there must be trouble on the inside wow place is beautiful unbelievable well anybody here my goodness me no one at the front desk hello so a customer or Mr Ry no I'm the owner you're the owner ah right how are you how are you pleasure to see you um good to see you too didn't expect to see you at the bar you've got no one at the front desk I see that yeah as soon as Chef Ramsey showed up panic said in and I started getting the butterflies we're pretty slow this time of day so slow is that normal it is normal for lunch right hello it's my wife M Hi how are you how are you good nice to see you oh Eric Eric good to see you good to see you I'm not intimidated by Gordon we're here to get a job done and we better do the job the best we can and if he can help us great if he can't then he go himself well first of all I'm happy to be here uh somewhat uh yeah taken back by walking in and having seen how beautiful this place is what's wrong with it I'm not uh restaurant material I found out I'm a contractor who uh jumped into this who thought I'd get great managers good floor people sit back and have a couple of wines at the barn I wish opening restaurants were that easy right yeah I'm learning as I go it can put you in a whole real fast at restaurant I don't know where to go you know okay well I've just arrived yeah I'm starving I'm I'm going to have some lunch and then we'll talk after you I want to cook him a great meal and I'm going to let him find other problems in the restaurant besides mine cuz I don't think mine's a problem oh dear thank you okay you're welcome so stay C oh dear no Porter House no New York no rump there's only two cuts of steak two steaks on the menu in a steak housee should be minimum 8 to 10 how are you welcome to PJ my name is Carin bar thank you how are you doing great thank you for joining us so I'll start with crab cakes then maybe the shrimp and roasted garlic ravioli and then I'll have the Filly minion with the gong demig glass all right I'll go put this in for you thank you col no problem I know Eric is a good Chef so what's to be nervous about what do you order crab cakes plus Fon with gorgona medium rare and a shrimp raboli write it down I just love what I do this is perfect my food is good and if he critiques it like I seen him critique other people's food I'm going to probably throw it at him what is that the crab cake somebody spit on my plate what is that on there that's mango sauce oh cooli mango thank you there like something out the Modern Art Museum Splat okay wow that's disgusting he rancid plastic bits of crap running through the crab cakes is everything okay yeah the chef sent out a little surprise bits of plastic running through there see the plastic I don't know where it came from but it's definitely in there but I I'm done with that thanks okay severe warning for what's to come Eric you found a piece of plastic in there where's that from I man him I have no idea where that plastic came from just happened to appear I don't even have plastic in my kitchen the owner sat at the bar watching television and they wondering why they're not doing well hi is that Joe's seat there at the end yes all the time he'll sit there most of the night oh dear Joe does need to get off his ass and start paying attention oh here's my food fantastic let me let me leave you alone to eat right M thank you lovely thank you so how' you like the steak um quite tough and they always serve with raw onions or yeah no thank you my pleasure uh you said the beef's a little tough this thing out of here there's nothing positive being said I don't really suck that bit you know go dear that looks like the biggest pile of ever to be served in Queens my God the Raves are disgusting tart tannning and just a mouthful of acidic thick Rich creamy sauce that tastes like there's a buzz in your mouth it just seemed like Chef Ramsey didn't like anything excuse me God oh dear this is really bad I can really start to understand to why Queens is is running as fast as it can from PJs disgusted by the food in this beautiful restaurant Chef Ramsey heads to the problem area the kitchen did you cook everything yeah that was pretty embarrassing 100% pissed me off that jef Ramsey didn't enjoy my meal what's with the Kool is that something out in the modern art museum Splat where is that from from a cam from a can disgusting the steak fil should melt in your mouth and it did nothing of the sort that's what we could afford Eric come around so I can talk you properly I was shocked I really thought that Eric's food was a lot better than what Chef Ry said it was the food was I get a lot of compliments him a lot a lot of compliments from where the place is empty who's running the place I want most part I am oh please first of all I'm here every day you're not here every day I'm not here enough to Mother him but I am here he should be here but he's not doing it if you're here really overseeing everything then these problems aren't going to be here so get your ass off the bar stool and stand in here and do it every single night can you motivate yourself to want to keep the restaurant open I don't know but he's given up I see that myself you I've given up guys I'm sorry but take one good look at yourselves first if there's one thing that has to change is people's attitude around here whether you like it or not you are restant tur you have the responsibility of making this place work y but there's too many people turning their back on things that are wrong I got to get some fresh air what a shame we have absolutely no idea what we're doing here just a big disaster we opening for dinner coming up on Kitchen Nightmares madlin makes a confession I was worry and a shocking Family secret is revealed oh my go then at dinner service Eric's head is spinning I'm so lost man Joe is drinking at the bar give me glass of sh and madlin is ready to call it quits it's not even worth being opened it's a New York mess and Chef Ramsey is caught in the middle after a miserable lunch Gordon takes time to sit down with the one person who appears to have not given up Joe's wife madlin the word PJ where does that come from Joe's brother Joe's brother Joe's brother owned an Irish bar restaurant here 10 years ago and he died when it was at its peak he died how close were they they were best friend and he was very sad he was empty I was worried for his welfare I was worried and when this place came for rent he came home and told me about it so I told him you know get the key and we'll put his brother's name back over the door and they spent all the money but uh it helped him it's getting to him now just the money and and I think that's why he's at that bar having drinks because he's looking around he is embarrassed at how this turned out and how much did he spend 1.2 million to build it what does it need to take per week to break even about 17 to 18,000 what's it currently running at now four $4,000 $4,000 oh my God Jesus Take Me Back Joe was very successful before he opened the restaurant yeah in construction yes and and where were you living at the time when it was when we were successful I designed a house it was incredible so you designed your dream house yes but we sold it you sold the house to keep the business open yes we got rid of everything to stay here but this restaurant did more for me than my house it it brought my husband back how do you how do you walk away from that I I can't this is unbelievable well that's helped me to understand at the background as much as it has cost us to to keep this place opened at the same time it gave us back Joe and we just can't let it go we'll do whatever we have to do to keep this place going after his chat with Madeline Gordon has a better understanding of what PJ means to this family now he wants to learn more about how the business operates and there's no better way to do that than watching a dinner service hi good evening welcome to PJs thank you can I take your coat oh actually real comfortable you have to leave it here okay col take these two hi as is the case with many of the restaurants that Chef Ramsey visits the word has spread in the community and PJs is much busier than normal I'm not used to being the hostess how would you like that Cooked our well well done ordering a salmon well I just know what's good I know what's bad and I know I can handle the job I know I could do the job really well cuz my food is good how are the stuffed mushrooms coming talk to me for two seconds he literally doesn't talk behind the line he doesn't communicate with me especially when it's busy the worst situation in the World Eric yes sir got to talk to them come on I need talk what table is this let the up War Eric's lack of communication has the staff waiting for direction and the diners waiting for food are we going to get our drinks of food already customers normally wait this long for Entre yes yeah they it usually takes 2 hours to eat here from 2 2 hours from start to finish Sor Eric they're starting to complain now that there's no food out there come on you can do better than this can't you you give a yeah I give a come on then big man this is a steakhouse yes PJ Steakhouse PJ Steakhouse yeah pathetic joke that's what it stands for come on guys nobody looks too happy here oh no we haven't got our meals yet didn't get your dinner yet for the amount of people we had tonight it was ridiculous amount of time they had to wait for the food that's it I'm going to drink it how long on that 16 putting up right now an hour into dinner service food is finally leaving the kitchen because of the amount of customers everyone is delivering the food even madlin gozala who's clearly not comfortable with the job all right you have spinach listen iach let's go over this okay okay not a waitress not a hostess I only own it so I know nothing about the food I am probably the only person who owns a restaurant in the world who wouldn't know what good food is that's the truth I I left that part up to Joe from the beginning give make glass of sh it's an hour and a half into dinner service table 30 all the apps are in the window many customers have received food this is like really weird but for most it was is n worth the was that's really gross you don't like it it tastes like lemon lemon a wow okay so I'll tell the chef about the chicken can you take this off a table why you can tell she didn't like it at all and what do you want me to do with it know what I'm saying can we take it off I'll have a word with them I went to check the menu it's chicken madira and I will have them take it off for you well you didn't even recognize it okay thank you thank you I just don't know how to have better manners at the tables how long on 23 salmon and the fet that Salmon's come on guys Eric touch the top of that salmon it's like a bullet yeah it's to over that it's only going to come back Chef Ramsey is standing there and catching the mistakes as they're happening look at the crap underneath there look at that har that's well done everything just feels like it's turning downward touch that there yeah that's not me you it's a disaster it was horrible to watch it just fall apart come on no I can't it's too much for me hell with a restaurant full of unhappy customers the chicken is chewing and a kitchen falling apart look at that that's well done jef Ramsey has seen enough of the dinner service and heads to the storage area to see what problems lie below thatting there stuck to the cardboard box no one gives a about look a oh my God look at that PO that no oh that just sums up the whole restaurant fading away and just one big embarrassment embarrass chiff Ramsey knows that tonight's dinner service was not lost on Joe and meline thank you but he wants to make sure they have a complete picture of the state of the restaurant a this is so hard you know that I've just come to the conclusion that no one gives a stay there when Chef Ramsey walked in that box I was terrified this is the big kick in the bollocks I'm not here for this we're using horrible plastic lemon juice in a sauce that a customer complained about the fact that it tasted of lemon we got fresh lemons downstairs that I've gone rotten I just can't believe it if it was me I'd be down with a with a with a toothbrush here's the killer blow for me just that one there dealing with the restaurant and the food and the customers is one thing but where the do you start with that it was beyond B it's such a lack of Pride it's such a lack of caring who knows what the goes on behind her back I don't know it is your job to go in that Walkin box and rotate your stock and clean CLE it out and it's part of our job to make sure he does it why should I have to worry about this is it your business you can't stand there and be silent anymore where you can't do that it seems like the whole blame of this whole place is coming down on my shoulders and it's not all my fault I'm not the problem here we're slopping it out guys just get a bag and and throw it out can't believe that can you how in the name of God imagine the waste of food we're worse to blame Joe I had no idea what was in there I'm very disappointed but Eric I realized tonight that a lot of the problems in the kitchen is Eric definitely a change has to come the bottom line is nobody around here wants to work nobody undeterred by a rough day one Chef Ramsey hits the streets of Forest Hills armed with a camcorder to do some Grassroots research on what people really think of PJ stakos we got two seconds sure PJ's a steak house have you heard of it have you been there I have it was not a pleasant experience when was the last visit to PJ's 6 months ago I boycotted it have you heard of PJs yes describe the dinner slow cold not too good wouldn't go back this is incredible thank you so much after hearing what the neighborhood had to say Jeff Ramsey calls the owners and staff to a local theater take a seat we're in this movie theater and we have absolutely no idea what we're doing there this is a serious World premiere and the movie is entitled PJ's the word on the street oh gosh I don't have a good feeling about this I'm scared to see what's going to happen lights please have you ever been to p PJs PJs I've been there quite often actually when was the last visit to PJs 6 months ago I boycotted it they never cooked the sck right this is incredible the same went on 6 months ago I saw last night how was dinner atrocious pretty bad my son's steak was hockey puck I actually recognized two of the customers that was on that tape and I said holy I ordered salmon I got flounder that's ridiculous how many people have you told in the last 6 months not to go there there's 66 apartments in my building and you told them all not to go yes it's total I wanted to turn around and smack Eric in the mouth that's how that's how angry it was he's behind us munching on popcorn but his gry's face what was the food like awful ready everything was pretty horrible pretty horrible yeah chewy not too flavorful if you had a chance to change what would it be better food better food that is from the people on the street and these people are going to keep that place open my God I was disgusted with the little movie we just saw I don't believe it's all that true you know it's not that bad why do you find it funny we sat here in an embarrassing situation there's definitely nothing to laugh about Eric I don't know I don't I don't believe all that it infuriates me if the food was good the save was excellent we have got to start turning this around can this restaurant surviv Eric run the kitchen coming up Chef Ramsey gives Eric a Lifeline last chance tonight cook your ass off but it just might end up being a rope to hang himself with everything's coming back can he handle the heat talk to me what the you want me to say or will he self-destruct stop it close the door close the door it's time for you and Chef Ramsey to find out this business cannot go any further forward that's coming up on Kitchen Nightmares devastated but informed by what they heard at the theater the owners have a clear picture of how PJs was perceived by the town but Chef Ramsey has more um there's one big issue Eric there's nothing worse than having a chef in the kitchen trying to produce mediocre food I'm telling you the engine room is and if that's not working nothing's going to work this business cannot go any further forward with a liability like that it's just gone to a stage where he should have been gone a long time ago you realize you're both at fault absolutely because you're accepting and tolerating yes the incompetence and he's taking advantage of your weakness by becoming worse at what he's paid to do I would like to give him our last chance tonight I'm going to put him on the spot I'm going to call it as I say it get a grip cook your ass off game over for me yeah sounds great tonight will be Eric's last chance to save his job so Chef Ramsey has made a few menu changes to help the kitchen keep up okay tonight we have to start building a reputation up so we're going to offer a mix Grill we got the amazing size of chicken steak beautifully done on the broiler a little mini slider tomato roasted lamb sausage sauteed mushrooms fries and onion rings introducing a mixed grill to say thank you to the neighborhood and welcome back and and give us a shot such a brilliant idea that is our special this evening I know not one Steakhouse this evening anywhere in Queens is serving a beautiful mixed grill I love it you don't get that anywhere that's great Eric anything on there you can't do no I can do it all you can do it all okay I need Eric mine and Joe two seconds please yes this is what I do let me do what I do okay Eric one thing I need to see is the timing the timing has to be absolutely spot on tonight your night you have to show me that you have to show me it's time for Eric to step up to the plate tonight uh there's no room for him here okay you're the owners who's running it tonight I am what are you doing tonight Sal salad I don't want to see you anywhere near the bar run it run it run it run it okay let's go Hi how are you good evening welcome to PJs T four follow me we have our grill for two tonight's have fun please smile a lot smile enjoy called our PG's mixed grill and it has a flank steak on it it has lamb sausage comes with grilled chicken with that's your flank steak right there would you like to start out with one of those yeah so what can I get you tonight mix Grill mixed grill special thank you thanks this is unbelievable already There's A Renewed Energy going on and this mixed grill has got them sort of excited but I know his early days however the big pressure is on Eric and melin she has to run a business and he has to be consistent in the kitchen otherwise it's history a strip a half rck too full you got a tomato and much salad Joe we got a rock tonight you ready bro it's nice to see my husband off the bar stool on his feet and back to work you just had an order yeah well done excellent Eric when we start to send the mix Grill what I don't want to do is see half the table in the window without the other half coming at the same time yes chef excellent thank you it makes me feel confident when I can hear a chef's voice behind me you know that yes chef Joe I'm ready for that tomato mozzarella tomato mozzarella steak medium slider just lettuce some tomato I need to pick up over here PJ's mixed grill with Joe and Eric working together food is leaving the kitchen at a good pace face we are and now the first mixed grill special is hitting the table when the first mixed grill started to go out you know you can see people in the dining room looking over and getting excited how's everything work very cold everything's cold this is cold and this is cold all right I'm sorry about that that steak is so I'll be right back I'm mushrooms are cold sausage is cold supposed to be medium oh come on Eric it's the first one it's the first table come Eric please yes don't let me down yes pick up on that PJ's mix Grill ordering a salmon we got a PJ's mix Grill we got calamari first the mix Grill special is extremely popular with 21 orders already taken I need a pick up over here table 12 the kitchen has pushed out 14 of them in a hurry now it's time to find out if Chef Ramsay's dish cooked by Eric is satisfying the customers how's everything I mean that's terrible I'm sorry it's freezing cold and it was some pinkish in the chicken I will be right back okay is everything okay it's ice cold and all right I'm very sorry about that I'll take it right back can you change that for like Thea something he doesn't like it at all it's just dry I'll be right back what's one we do needs to be he said it's cold oh come on is that look pink too yeah very watch it one time everything's coming back ah I'm so getting lost man he hates it oh come on this is getting worse than last night Eric couldn't cook a sausage it was sad what's going on here guys there's one simple dish on there to make things look somewhat easier yeah real simple come I've never ever ever ever seen it this bad I don't care anym let's stop the madness stop it close the door close the door it's an hour into dinner service and with food coming back at a ridiculous rate he hates it oh come on and Eric completely giving up I don't care Jeff Ramsey knows he is left with just one choice let's stop the madness stop it close the door close the door close the door it was his last shot and he didn't perform it's a serious problem No Lie our Chef walked out they're shutting down the kitchen after shutting down dinner service Chef Ramsey calls an emergency meeting with the owners you cannot continue like this I'm trying my best and I cannot work with no Tools in there he's a cook but he's not a chef there's a lot of money invested here and if I have to choose between a future and a chef I have to choose the business he needs to go we need a new kitchen leader it was a no-brainer please give me a real Chef I am willing to bring a chef in here and pay personally for that Chef to help turn this business around for the first month but that's your decision you can't ask for more than that you're the owners and it's your call it's in the morning we had to make a quick decision we couldn't let it Linger on we had to rip the Band-Aid off you know come outside at this point in time if I don't do something it's not going to be here at all I can't lose a million dollar you know what I think it's all we should go whatever direction we have to go in what you got to do that's all I can tell you what you got though we got to move on my friend if my shit's not good enough let him find somebody else cuz I'm done with it it's time for a 360 you know getting rid of Eric it was tough but what's best for the restaurant is the way I'm going to go he's not the only thing that has to change here he definitely is not the only thing I need to get back on my feet and start paying attention to the business and Joe does also it's got to be becoming about keeping this place open and money Joe and I need to keep this place going give a golden opportunity with shef Eric now out of the picture Chef Ramsey is ready to present his plan for the new PJs how are you feeling great it's been a tough week yes time to put all that aside this is not just a new chapter this is a new book are you ready yes the steakhouse has closed PJ's Grill is now open look at that that's beautiful inviting Sumptuous rich is clear PJ's Grill I think it's a wonderful idea I think it's perfect for the neighborhood right should we go inside yeah yes let's go the important part of keeping PJs absolutely crucial oh my God Joe this area here is dedicated to him now it has a proper meaning and more importantly what a lovely tribute it's beautiful brought a tear to my eye you know it's a good reminder of why this place is called PJ's I feel PJ's presence here today thank you so much thank you meline Joe two seconds want to introduce you to your new Chef this is Mark Mark Elliot mine the owner lovely to meet you and Joe the owner know I'm really excited to be here oh we're excited to have like I'm just so excited I just can't wait to taste these food I just can't wait to see the reaction of the customers he knows his food inside out and he knows how to cook let me tell you that yeah it's a long story I'll explain later just having someone new and professional with ideas in this restaurant it'll motivate and turn things around with Joe and madlin embracing Chef Ramsay's plan right he now intr produces the new menu for PJ's grill time for some dramatic change with the food I'm excited about this part this is the bit that really gets me fired up quick run through the menu yes small fresh casual and more importantly fast Irish you chicken calapini classic okay steak Fred we're a grill so we got the most amazing Grill the most amazing steak Fred okay happy good mine I need 2 seconds with you please yeah come with me m good excellent there's one last change what I need to see from you tonight more than anything is just warm with the customers I want the burden off your shoulders tonight and the only way around that okay was to bring in someone very special and he's someone I trust with my restaurant this man handles 250 staff a day and he's here tonight to help you say hello good morning nice to meet you how are you how are you sir good when you're worried about what's going to happen next or what to say next or how to handle that situation there's your buffer don't be scared to ask questions and get out there with it okay all right Chef Ramsey loans his manager to train me is this unbelievable I only hope we perform with the faith he's given us you know otherwise that's the end of it it's the big night and this restaurant has been transformed in 24 hours from a steakhouse to a neighborhood grill even though Chef Ramsey has brought in a new Chef okay yeah we Chef feeling good and his own manager okay are we all set PJ's fate still rest with madlin and Joe fantastic face and they him in nice smile just make sure we keep them talking don't leave them kind of s in there staring a you this is a huge night for PJs because people are coming back here for the first time they're going to sit down to hopefully a new meline and Joe we need this launch to go well otherwise you know we'll have no choice we'll have to close the door good evening H good evening welcome to PJs how you guys doing Delight to have you with us okay enjoy your evening the it men does look really good though 30 minutes into dinner service a surprise guest from the past shows up hi good evening how are you welcome to PJs I know you do you I do when was the last visit to PJs 6 months ago I boycotted it they never cooked the steak right the service terrible if you have any problems please ask for meline right away meline I was shocked that he's back for a surprise visit and I hope that we won't disappoint him enjoy please this guy a lot of negative feedback about the restaurant the young couple that just walked in is it yes make sure Gordon and the chef know table T people out have eaten here before they were in film actually so previous customers they complained last time they were here so watch that ticket yeah yeah let's go Hi how are you recomend the mixed grill grill does look kind of interesting we going to try the uh mixed grill great thank you all right first order stuffed mushrooms house salad house salad three mixed grill that's going to be the hit tonight kids so there are two different temperatures on one mixed grill yeah I'm going to cut the steak in half and leave half of it in there a little bit longer I love that flexibility music to my ears thank you so you're welcome how we doing guys you're good how's us do good you guys have to get this next time I'll come back with this this is this awesome with the kitchen functioning in a cohesive and professional manner is that good oh that's good meline you wanton Madeline is about to get her first of many lessons in proper management mine what's wrong with this guy it's ridiculous cut it out don't go please don't go anywhere I'll be right back okay that's it that's your last break I didn't get the break I never left okay go chase your waiters let's find out come on Enda was following me everywhere we need to go find out of kitchen what we have what we don't have no there let's get back in let's check on this four I didn't realize how many places you had to be okay where are we going now with get a Bo how was everything guys it was fine very good dinner service is off to a strong start I find what's happening with table T but the former customers whose opinion signifies whether PES has really changed did you eat anything yet has yet to be served you haven't been fed yet I'll be right back before this critical customer walks out the door meline must get her kitchen under control table 10 you haven't been fed yet that actually went to Table 9 out who's sending food to the wrong tables guys take care of thank you oh Jesus Christ am my T we're just a little behind right now okay Chef they're starving so they need something they need it now thank you Mark let's go please take a breath take the pressure off don't worry working hard Give Me 2 minutes you okay beautiful baby plank steak a slider grilled chicken woo that's beautiful yes come here pick up mixed grill window let's not take this to the wrong table a second time please really well handled with him really well handled in the kitchen thank you we are you're welcome Hi how are you how's everything it's really good now I think it's going to be great I be a place you guys thank you they're happy with the new menu they're happy with the food he said he was definitely coming back oh it makes me feel so good so good so please enjoy your dinner good everyone loves everything man hey you know what it's All For You Joe you're a different person when you have confidence in your Chef everybody is rocking and rolling nice job across the board I was actually very proud to be uh owner of PJ's Grill Chef Ramsay's vision of PJ's Grill was realized how'd you feel great it was a team effort that was led by the new chef madlin and Joe tonight PJ's Grill served 90 customers who love the food and more important ly are coming back because they' had a great time the difference just with a decent Chef in the kitchen doing his job that he's paid to do what a weight off your shoulders but the most important thing is I saw two owners who are passionate happy and dealing with their business what Chef Ramsey's done here is incredible I don't really know how he knew how to go to the heart of Joe but he did it's just been unreal it's like I just got a a fire back you know I haven't felt that way in a long time this is the first time in a lot of years I feel my brother's looking down on me you know look over my shoulder you can do it thank you so much thank you good night during my stay here it's been dark rainy and gloomy and I'm not just talked about the weather but based on what I saw tonight in this restaurant I seriously hope that tomorrow The Sun Shines on PJ's Grill and into the future cuz it deserves it after Chef Ramsey left PJ's business did improve but after a great deal of thought Joe and madlin made the most difficult business decision of their life they decided to close PJ's Grill and return to the construction business next time on Kitchen Nightmares what a disaster from stubborn owners to Crazy chefs it was a bad Day pal now Chef Ramsey is back asking the tough questions we want the answers to how's business get ready for a night of surprises what in the hell are you doing here as Gordon finds out what happened to the restaurants he tried to save who's in the kitchen we'll see it all who's living the dream and who turned their kitchen back into a nightmare everything went back to the the way that it was no no no it's been a year since Chef ramsy crisscrossed the country trying to save restaurants in trouble get together Marcelo I want the nightmare to be over they may have asked for his help but that didn't stop them from fighting with Gordon what do you think I don't like it and each other control listen I TR to control everything every step of the way we need you W I'll be right out now one year later Chef Ramsey is back asking the tough questions you still hate me this business is going well is there any possibility that you may get back together get ready for a night of surprises oh as Chef Ramsey finds out what happened to disgusting the restaurants he tried to save first we'll return to Mojitos in Brooklyn do it do it do it now owned by a former couple who were at with each other Mojitos destroy our lives and we'll check in on the junction formerly known as flamangos in rural New Jersey we know shut your mouth already run by a stubborn owner completely resistant to change I hate how can you be positive about something you hate and lastly we'll get updated on bazini in Ridgewood New Jersey this is where Paul the owner fought with his staff why do you have to make it so difficult for what the you want for me and did little to impression Chef Ramsey whether you like or not you have given up tonight we will see it all who is living the dream and who turned their kitchen back into a nightmare oh come on do you think I'm going to change now last year my team and I worked tirelessly across the country turning restant around tonight we'll let you in on how they're doing before that let's take a look back at what happened when I first arrived at meito Brooklin is a hip trendy diverse burough of New York it's the perfect place for a Cuban restaurant unless that restaurant happens to be called meito run by a divorced couple at war with each other St right there as we are on Marcel why don't you listen to me kata runs front of the restaurant Marcel runs the kitchen Kata well they spend most of the time running their mouths in my way in my way she have the book how Dy Marcelo crazy do do it do her now she's a bit what a mess 7 years in the business and all they had to show for it was a failed marriage and a huge mountain of debt there's someone in the bank zero Mojitos destroy our lives sorry when I first walked in I you stad away I had my word cut out the real interesting Decor yeah it's almost like a sort of garage sale that gone wrong the toxic relationship between Kata and Marcelo thank you very much poisoned everything in mojito even the food these are so salty you'd need six Mojitos before you start eating six spoons of that right they are disgusting we take this back Marcelo that means salty as hell throw it out get it together Marcelo control listen I try to control everything I try to control everything take going T I'm going to taste throw them out and exchange them for new instead of arguing do it do it do it do it now B let me just tell you something lunch was a disaster I could hear a lot of shouting what is that normal that's all we hear every day every single day kata's always push me checking your performance you're not my boss maybe they're really nervous so when I came back for dinner service Hi how are you I kept an open mind unfortunately things were no different it's terrible I actually got worse who made this you you guys should know better how can you allow foood to come out like that nasty negative negative it was like soggy it it's supposed to be nicer honestly after all that fighting I was getting a headache so I decided to go downstairs and take a good look around the storage what I found was absolutely shocking that is what you call dry chicken there must be thousands of thousands of dollars worth of food here after the last unhappy customer left we'll never come here again I then decided to call a meeting and really give them a big wakeup call I've never seen such waste in my entire life there's seven of these down there seven this is rapidly shutting down the restaurant mahita was a mess and nothing was going to change until Kata and Marcelo had really put their differences aside the next morning I pull them each aside to have a real heart-to- heart with them the restaurant suffering on the back of both you constantly hurting each other and it's so sad it's embarrassing do you think it's time that one of you says goodbye to the business I think will be very healthy how important is the business for you it's everything for me the person that I was married to the person doesn't exist anymore he's gone and I have to move on so I'm taking care of my business because that's all I have left whatever it takes I go to the end until I feel that there's nothing else that I can do I'm committed okay thank you come here St strong finally there was hope for the future with that in mind my team and I spent all night renovating mojito welcome to Mojitos the new Mojitos yes doesn't it feel twice as big hello Cuba this isaz first thing that's gone missing are the 500 bottles that was stopping all that natural light oh that's beautiful take a look at where your bottles have gone Kaz what do you think this is amazing today is the beginning of a new chapter inside Mojitos come here you little firecracker then I unveiled the new menu look at the difference in the portion size it's a lot less but visually it's beautiful for relaunch night katar and Marcelo decided to work the front of house together follow this way guys and leave the kitchen to Eduardo you convince you can do it yeah you got it Cuban sandwich okay what came back just believe that's because the order of Cuban sandwich no the The Look at me now you've got to call out the orders Eduardo was getting flustered orders were coming back to the kitchen guys f is missing a Cuban bloody H the new mojito will start the look a lot like the old one and then Marcel I have to do something jumped straight back into the kitchen and took charge weting thank you here Kata and me working together well again how was everything here they loved everything yeah baby yeah tonight wasn't perfect but I did see one thing that that I haven't witnessed and that was teamwork well done just wa to see Marcelo smile I just s right in my heart I need you to continue you are the the half of that I'm going to do everything that it takes to make it work you guys work well together tonight proved that don't stop you be mad to come great team I'm back at mojito in Brooklyn New York City now if you came here last year you would have been served Dreadful food by bickering owners we made a lot of changes and brought the owners finally together I'm just hoping it paid off we're about to find out up next have the ex-lovers patched up their differences she treated you like a partner not like you're her or are they driving Mojitos back into bankruptcy I don't care then flamangos was Chef Ramsey's toughest assignment that's not cooking that's dog remember the Outburst shut your mouth already the fire how can you be positive about something you hate hate hate now get ready for round two of Gordon versus Adele oh my God it's the rematch coming up on Kitchen Nightmares Revisited noo a Cuban restaurant in Brooklyn was run by a former couple who seemed more interested in Bey listen I to cons everything than the restaurant go out here I'm not going out go out here go out of my kitchen now it was a big challenge but Chef Ramsey revamped the restaurant and unified Kata and Marcelo now one year later is mojito enjoying peace and prosperity it back to its old bickering Ways last time was a meito food was Dreadful and the business was going down the tubes nothing was going to change unless Kat and Marcel had stopped all that fighting it took a lot of tears but they finally became an amazing team I just hope they've kept it up hello how are you to see I'm very well welcome back to mojito we're wonderful sounds great atmosphere is up sing Gordo was like seeing an old friend he has a very special place in my heart and Mo's heart it's wow than silly question because it looks busy but how is business it is his great um where should we sit here okay great great great great good to see you my God I forgot how glamorous you were yeah now it's working together professionally yes and who's in control who's wearing the trousers you or him well we both do you know it's a give and take you know now we're like we're really partners and we're really working out and respecting each other and respecting each each other's work and commitment and we're really committed to make it work business is up by how much 30% that's brilliant business has gotten a better we paid off half our deps so it looks a lot better 6 months we are estimated to be out of that that TR I mean that's amazing yes Marell um where is he he's in the kitchen I'm so excited to come back you know that I'll go surprise him okay nice thank you Chef a lot of seor good to see you ah me too my man you look great you look happy yes not just cuz I'm here you're like this on a daily basis motivated fired up and ready to go yeah amazing your relationship with gutter is on a professional front in the professional way I'm I'm more relaxing she treated you like a partner not like you're her just have to the right have the right Marcelo why don't you listen to me she's she's showing you respect all time purchasing very under control there must be thousands and thousand thousands of dollars worth of food here are you buying the stuff now yeah oh Jesus where is it you want a check yeah I want to have a check yeah please come after you clean this is down here so look my God now these fridges are full I kind of a pray because I have my my fridge with a lot of stock but this because my business is coming up a lot listen not just the labels the dates the plastic wrap everything's so well organized brilliant brilliant brilliant last time I came down here it was in a mess um right I'm hungry what' you recommend for lunch are going to surprise you I like your surprises how was your busy downstairs pretty clean out there impressive right the good news is he sounds like he's got his passion back and he seems a lot more relaxed less um aggressive and jumpy yeah we working that okay wow they going to be that's like the kind of flavor like to eat fantastic that's delicious what happens when an argument takes place and you're not happy with Marcelo he's not happy with you and you want to let Let It Go we call our Peacemaker which is my mom she works hand to hand with Marcelo mommy this is your mom how are you nice to meet you hello M my goodness me sit down please that's my mom wow wow wow so this has been the secret success behind mahita yes does she understand the level of your stubbornness see she does I don't need to translate that I don't know why C said that I'm stubborn if I want to scream I can do it I'm the boss here remember who I am here he is all food is here sit down sit down sit down I want to talk to you at this time I'm really really nervous because I know he's a really really high standard delicious food by the way I mean really delicious he like it he really enoyed Joy the food so great here's the thing to get rid of your debts by 50% in the first 12 months of trading in amongst the recession is extraordinary 99% of breakdown in relationships is always financially related with the pressure gone is there any possibility that you may get back together oh no he tries he plays our relationship therapist cuz you look so happy together when Gordon Ramsey come here we feel like a nostalgic about our relation and we try like a work again but the heart and the feelings are completely different ways what went wrong when it got met together I think we have different kind of Lifestyles and I think it's best to take a separate ways last time I came what was the worst moment when things were like a of control salty as hell throw it out my worst moment is when you come with a lot of chicken and avocados you got enough food down there to serve a banquet of 5,000 I'm very proud of you both you deserve more so just continue one step at a time you know yes good to see all three of you wonderful if Brony didn't come to mojito we'll probably be out of business take care pleas we didn't have a Clear Vision thank you the most value I learned from Ramsey is I recover the passion for my job thank you ch I'm so proud of these two honestly they managed to turn around a dying business in the middle of the recession they're out of debt and they've managed to move on from the past right now the future for mojitos looks very very bright indeed great news coming up we go back to White House Station New Jersey where Adele the owner battled with her staff stop me and disagreed with Chef Ramsey I tell what do you think I don't like it now one year later oh has she embraced the changes are you nicer to your staff now am I nicer to you or is this kitchen nightmare still spinning out of control and later remember Paul from bazini I'm miserable I don't want to get out of bed in the morning you'll be shocked to see what happens when Gordon Returns on no that's all coming up on Kitchen Nightmares Revisited White House Station New Jersey is a quiet commuter Town 1 hour outside Manhattan everything was just so damn quiet and peaceful that is until you got near flamangos we have big problems here girls there was the owner Adele who was dead set in her ways shut your mouth already this was a family affair Adele and her husband Bill had run successful restaurants in the past but they opened this one so they could work with their daughter Cheryl chop chop my first stop on this trip was to build an Adele's Farmhouse wo woo hello hello now do you just pop over for a slice of cake no I live here you live here yes how old are you I'm 42 years old same age as me I left Mom 24 years ago yeah what are you still doing here I haven't had a paycheck in 2 years I have to live home it's pretty shocking for 42y old old lady to still be living at home well but even more shocking was the decor oh my God it's like a zoo in here well it is tropical who designed it my daughter decorated it how drunk was she when she put the final sketchies together I could see we had plenty of problems to fix at flamangos and I was really hoping the food wasn't one of them fat chance what is that thing he a roof tile raing it from the tile you'll love this yeah that's the toughest filo I've ever tasted in my entire life I was pissed off I went straight to the kitchen to confront the Chef Brian straight up would you eat it no you sent it to me that's not cooking that's dog that night I observed dinner service and it became so obvious to why this restaurant was failing bad food soda was very slow service we've been here since 6:00 and a very stubborn owner who treated her customers and her staff like dogs shut your mouth already absolute crazy and then there was poor Bill here I go they got a 70y old man going round and around the dying room he shouldn't be doing this at this pace from what I saw at dinner service I knew they had to do something they've never done before have a staff meeting well Isabelle you're an excellent server but you don't freaking listen I know what the f I'm doing you don't know when to shut up the next morning I wanted Bill to get back in touch with something that really made him successful in the past what is your favorite dish to cook my me love tonight you're going to cook that I would never order meat loou never Adele the owner was fighting me every step of the way that night the customers really loved Bill special out of this world but the dishes on the old menu bombed I'll bring the owner over Adell they want to speak with the okay complaints what are they it's dry dry so you don't want bastard the amazing thing is even though the restaurant was going under everyone was still clinging onto the old ways that's when I knew knew I'd have to do something really drastic everybody stand up grab a chair for the dining room and follow me let's go oh hold on what do you mean no that's Willie my alligator trust me I need him I want that alligator oh my God Adele the only way I know when I leave that the tropics aren't going to creep back in is to burn them look at that anyone for cooked alligator that right sometimes it's hard to say goodbye to the Past you know that it's all right baby that night my team and I went to work making one of the most drastic changes ever in the history of Kitchen Nightmares well welcome to the junction look at the size of this place oh my God ad what do you think I don't like it you don't like it I hate blue unbelievable this was beyond any shadow of a doubt one of the most stubborn owners I've ever worked with how can you be positive about something you hate ugly hate hate hate I didn't think it could get any worse but then Adele was always full of surprises what do you think of the menu I mean this is very limited I'm trying so hard to help here yeah and you have to embrace change because if you're not going to embrace change do yourself a favor shut the shop and retire then I unveiled the new dishes and everyone was so excited except for the one woman I called Madam grumpy oh like a fish it was relaunch night and I was really praying Adele's negativity wouldn't rub off on the rest of her staff I need your smile I'll be right out good first customers here this looks like a place to be fun to come to every day really it's open it's um inviting where is madam grumpy where is she I caught her arguing with customers who like the changes it's nice and bright it's too bright already you don't believe in it the negativity is going to rub off on your staff it's going to rub off on your daughter and the customers will be feeding it I don't know I need to get out of here unbelievable relaunch night was about to go up in Flames so I turned to bill for some help she's our first point of contact if you could do me a favor and just ask her to put a smile on that face okay I will do that how you doing okay I'm scared I'm so so nervous don't be scared Smile Smile here you go you like bills Meo yeah is she lining up yes I told you she's a pain ass you didn't tell me on what scale of pain in the ey she is she's 11 11 oh good wonderful thank you everybody's happy a big thank you to the queen I'm ser I will be back and I'll take great pleasure in witnessing the success and by the time I get back Madam I want you moved out of that house yes promise me I promise okay good I'm back at the Junction in White House Station New Jersey this restaurant was known for three things bad food wacky decor and an owner the most stubborn this side of the Mississippi we made a lot of changes I'm dying to find out if they're successful up next Sparks Fly oh my god when Gordon and Adele face off again we have not changed one little bit then we are going back to bazini where a burnt out owner took his frustration out on his staff so let me Demo a chicken Melise for the 400th time don't push it Paul and infuriated Chef Ramsey we need the cook now a year later we're about to find out if bazis has gone boom or bust when Kitchen Nightmares Revisited returns the old flamangos combined a really bad concept oh my God it's like a zoo in here with terrible food excuse me and one of the most stubborn owners Chef Ramsey has ever met shut your mouth already it took a little fighting and a big fire to get this restaurant on track it's all right baby now one year later is the junction cooking or has it gone up in PL last time I was here Adele the owner fought me every step of the way the Rotom food the wacky Decor she didn't want to change a thing finally she accepted it I'm back now to see if they've changed this place into a big success hello princess oh how are you my God how are you good how are you oh my God he's actually brave enough to come back here to see us you look great um are you married no so you're not married still single oh sugar seriously you were supposed to help me I don't know if I got makes that brave where where where you staying home with Mom oh come on nearly moving out on the verge of on the verge of I promise you and by the time I get back Madam I want you moved out of that house yes promise me I promise okay good I lied a little but what are you going to do where's the Queen the queen is in the kitchen hello look who's here how are you oh I'm hanging in there oh my God first of all it's great to see you really good to see you sure I'm seriously do you feel the same way I love you no you what you see the smile okay good good good good now most important question for me I've been thinking about it all the way up here you still hate I never hated you he says it's going to work how stupid can you be are you nicer to yourself now you don't freaking listen Isabelle am I nicer to you how are you how are you oh goodness me is she nicer to you yes or no um Tru she is a lot better she is she's getting a lot better after I saw the pal I did come off harsh I tried to soften in my approach to people now where's Ryan the chef where is he he's working in a bagel shop now yes why he didn't like the way we ran our kitchen and we didn't like the way he ran how's business it's different it's different it because we went from a higher end to a a more affordable menu so you're bringing in different people why are you smiling you haven't changed have you huh I did you haven't not changed one little bit hey I'm 70 years old you think I'm going to change now no call me stubborn a hard head I don't know but I feel Gordon put us on the right path by going more casual you're still making desserts yes good fantastic are they going well very well brilliant brilliant brilliant brilliant are you happier I'm ecstatic what makes you happy when I see my Resturant pool okay good can we go have a bite to eat together yes go so good to see you how nice is this just this is wonderful this is amazing listen to The Buzz the atmosphere if this was still flamangos where would it be now closed business has been very good we're doing double the business big difference from when it was flamangos right we going to have up with something to drink sex on the beach sex on sex on the beach what's that you never had sex I did in Florida when I proposed to my wife yes I wasn't drinking this is different drinking of course my mother with her sense of humor had to order sex on the beach whilst I was here we had some good times and we had some bad times what was the best time for you I guess when you walked in the door you really mean that yeah what was the worst time for you when you called me Madam grumpy what about the bonfire how can I forget about that the tropics are going look at that it was very important I think the older you get the harder it is to adap to change Gordon changed all three of us into having to think differently about business oh my God look at the size of that thank you D your meatloaf or Bill's Meatloaf I should say do you mind if have a little taste go right ahead good wow it's absolutely delicious beauti I mean really good um Cheryl you're charismatic you've got beautiful eyes you've got scary Nails you're very pretty why can't you date men you know what a guido is a guido yeah that's what she's looking for the guy my dreams will come up to me and say hey how you doing my name is Tony are you single I've got a long journey home and and I'd love to take out and and buy one of those pies to take back for my children here's apple crumb apple crumb or pple p p p hold on where' that name come from P what no one too many sex on the beach cocktails pumple what's pumple pumpkin and you know we want to be different honestly yeah you're definitely different you my son you deserve to be kned honestly oh that was right on I tell her all the time I should get a medal being with you all this time stay there we got a little surprise for you okay just a little present from me oh boy first of all is a guy going to come out of there my apologies it's not a guy okay but something that can bring back memories there we are my daddy uhoh no way oh yes F you oh my god an alligator Will's back will back oh my God I can't believe Gordon brought Willie the alligator back Will's back no what you mean no that's Willie my alligator trust me being Gordon burned willly our alligator it was very nice that replaced it with a new Willie maybe we'll name the new alligator Willie II or maybe Gordy you very much good to see you want to make sure that we're successful so charlott can live a good life with their new husband and grandchildren take care baby goodness the main thing that I learned from Gordon coming in is that we had to make the change or else that's the end of the restaurant no don't cry come on we definitely wouldn't have still been here if this was for langos absolutely we need Gordon to come in and save the day and he definitely did that for us and we can't thank him enough wow she's still a firecracker but for me the good news is Adele has embraced changes and it looks like the junction is back on track big time all she has to do now is get that 43-year-old daughter out of the house my God still living at home coming up he was one of the most distraught and burnt out owners Chef Ramsey has ever dealt with I'm miserable Paul bazini was a man of many excuses you haven't changed enough to convince me that this can turn around now a year later Chef Ramsey is back and he can't believe what he finds you won't either that's coming up on Kitchen Nightmares Revisited one of my biggest challenges last year was in Ridgewood New Jersey it was a great little town very affluent just half an hour outside New York City lots of restaurants everywhere doing really well but not bazis there's your salad what salad what table I'm confused I'm confused the biggest problem was the owner Paul this needs to be heated up these are perfect who just didn't give a damn anymore L of complaints yeah that's what I heard Paul was an angry man always somebody always somebody always somebody his wife Leslie just couldn't get through to him you're like dead I want the nightmare to be over and his talented Pac Chef Sharon couldn't stand him if he were a woman he would have PMS 24/7 okay I showed up the first day ready and excited for some lunch no no lunch that's ridiculous call me an hour later he finally rang I'm starving how are you hi welcome to baz the first thing that struck me the dining room was falling apart God they grimey Entre comes with sound effects little did I know the sound effects were the best part really planned that's not normal for a chicken to be so hard fuccini blant chicken why is it so dry that's what a mess any desserts certainly Sharon or dessert Chef makes everything Gordon's eating your car cake right now as we speak I V hey bloody you scared me don't come around the corner like that Sharon that is delicious awesome that's made with passion you make love to that carrot cake don't you well I'm getting to Bor so it's the cake or uh I'll go for the cake I went to the back to talk to Paul about my rotten lunch and I was amazed he just didn't seem to care Paul it tasted it Bland and it looked atrocious honestly it was disgusting seriously I mean you may laugh but it's not funny Paul had no passion and no soul and that night's dinner service proved it again it's cold oh come ony so let me Demo a chicken Melise for the 400 time which is nothing more than chicken and salad and my 12-year-old can do it don't push it Paul when I don't put it high enough you yell at me that it's not freaking high enough why do you have to make it so difficult for why can't we why can't why can't but what's with the sarcasm how about why can't happen if you tell me it do it one way you're changing it what the you want for me changing it right well you told me the first time his wife could say it Paul you don't please don't start with excuses that's not going to help his customers could see it get my food now everyone but Paul could see he was the reason bazin was going belly up whether you like or not you have given up think I'm happy I'm miserable I don't want to get out of bed in the morning I want to stay in bed okay listen I'm committed to helping you and I'm not leaving this place until it's set we are going to work at this together at turning this around the next day I made Paul do something he should have done from the start open bazis for lunch ladies both you running the front of house I got a kick watching Sharon try to waitress is everything okay spoon too oh yes I'm sorry God help me with my help PA was doing a little better you got four vegetarian I got five normal yes four vegetarian on the way excellent and the customers seemed happy for a change oh my gosh this is so good this is like the best part that's it the board is cleared feeling as though we were moving in the right direction that night my team and I get bazis a much needed face lift look at this the tables are gorgeous I love these chaas G as a lemon pound cake on the walls it's just modern looks great the color is contemporary thank you again oh good my darling I'm glad you're happy love the menu from 27 dishes down to 15 it's fresh CH grilled calamari with fresh chili and aruga the main entree is bista fresh konata with white beans past of the day is going to be tag telli of muscles and clams PA is that menu manageable y I invited some big local dignitaries for relaunch night let's see what this new menu offers us and I prayed for the best these tables are very important I need a second to think oh come on Al you got come on I need help I need you to get in the game with me please I I can't do it all alone one quality that all great chefs have is the ability to work Under Pressure Paul can't handle pressure I need some help I need someone to move tickets I can't do everything myself need some communication let's just cook God's sake come on Paul Paul I'm doing 400 things at once and then things went from bad to worse bloody hell where's Al where's my Z Chef Al where is Al I don't know ow it was a disaster and the suf Al had disappeared listen to me Al may be gone but the customers need feeding let's support one another all right take a deep breath I'm glad to help Sharon and I rolled up her sleeves good girl Sharon thank you Chef good girl and really worked hard to help save Paul's relaunch night the food is fantastic worth the wi the night was a success but let's be honest I wasn't going to be there every night to bail Paul's ass out of trouble honestly Paul you haven't changed enough to convince me that this can turn around I know that it starts and stops with me and I know that I have to be the leader and I take responsibility for that you say all the right things always but now it's time to do the right things I'm back in Ridgewood New Jersey to visit bazis where last year I had to work with one of the most defensive chefs I've ever ever worked with now we made a lot of changes but I always wonder if that they stick and we're about to find out coming up Chef Ramsey is back but where is Paul listen I'm standing outside B why aren you open for lunch shocking answers when Kitchen Nightmares Revisited continues a successful restaurant should have great food that's not normal for a chicken to be so hot conven hours it's Monday to Thursday 5 till 9:30 and great staff morale if you tell me to do it one way your chain here what the you want from me the zenis was 0 for three because Chef owner Paul had given up lot of complaints yeah so I heard it was a difficult Journey but Chef Ramsey gave Paul all the tools to succeed now one year later is bazini still on the right path when I arrived at bazini last year Chef Paul gave me excuse after excuse and I left them all the tools to succeed now it's time to find out what he did with them right oh no that's the one thing I told him to do is stay open for lunch and that is not open I know one person that will tell me exactly what's going on hello Sharon Gordon Ramsey holy get out of here you're full of it listen um I'm standing outside bazis why aren't you open for lunch it's closed for lunch breakfast supper it's closed dude what clothes for good that's ridiculous and listen where are you walwick New Jersey okay I was shocked that Gordon called me on the phone okay I'm going to come over but you know I always said from the day he left bazini one of these days my phone's going to ring and it's going to be Gordon Ramsay on the other end so you see you never know what the hell how are you when I first saw Gordon I was thrilled that he came to visit he look really hot and what happens it closed like after the show aired they never had a lunch Service never from the day I was that fabulous waitress is everything okay spoons too oh yes I'm sorry I was late one day and he got all pissy and throwing all over the place and being nasty and I just got pissed off and I said I'm out of here I just couldn't work there everything you did for him right listen I don't wish anybody badly but I I was really good to him and he wasn't nice to me um so baz is closo what are you doing now okay so I'm baking check it out cran Apple what do you think the truth come on it's delicious his business going well yeah I'm baking like a mad woman day and night that's all I do bake okay go back a bit go back 12 months when we first arrived at bazini mhm best moment when you told me my carrot cake was the best you make love to that carrot cake don't you well I'm getting divorced so it's the cake or uh I'll go for the cake and the worst was that stupid goddamn fight in the kitchen what the you want for me changing it right well you told me the first time he threw you under the bus didn't he he did but I wasn't going no way if you tried to throw me under the bus I wouldn't stand for it so I wouldn't stand for it from him either but you have something unique and that's you thank you and those cakes thank you after take care aome good to see you I was thrilled really genuinely thrilled he's awesome take care take care darling love you you too Sharon Sharon Sharon you got to love her this year the rest business has had one of the toughest years in decades and I'm so happy that the junction and mojito are thriving good night next time on Kitchen Nightmares Chef Ramsey encounters the most insecure owner he has ever met I don't even know if I can handle this T right with an incompetent staff this roll a disgusting kitchen where's the standard and a family that is tearing apart shut up what are you tell me to shut up get out of the kitchen this is the one kitchen nightmare we are not going to continue along these lines where it could all come crash mashing down the dinner is canell before it even starts stop stop tonight on Kitchen Nightmares jef Ramsey heads to Carl stat New Jersey and encounters the most insecure owner he has ever met I don't even know if I can handle this right co-owner Mitch is a broken man I don't know if I'm going to make it through this he doesn't have the support of his fellow Partners his father-in-law Chief I need that now just get it and his wife Marine out of the kitchen what are you talking about I'm getting pissed I don't give a when they get pistoned Mitch is unable to control his Cooks what the is going on and the food they serve what is that look how slimy it is how can you serve that with an incompetent staff it's roll a disgusting kitchen where's the standard and a family that is tearing apart shut up what are you telling sh up I said shut up I'd like to shut the doors and just say you know what freak it all we are not going to continue along these lines just stop stop this is the one Kitchen Nightmares Mitch do something where it could all come crashing down I am not serving food tonight dinner is cancelled before it even starts give up close the door Carl stat New Jersey a small industrial Town buried in the shadow of metaland Stadium only a mile away sets the grasshopper also a family-owned Irish pub and restaurant Hi how are you g how you doing all right good years ago Newly Weds Mitch and maren Sandler purchased the restaurant with maren's father a successful restaurant tour with 40 years of experience in the business we were excited cuz you have dreams and you say okay let's go for it so that's what we did ready to rock and roll right yeah let's go this is going to be good they took off we were booming enjoy your meal people were coming in left and right all right this my placee and as the yours rolled by things started to change in the business obviously it's dead tonight just go home okay as far as why the restaurant is failing I don't know what time is they com tomorrow I don't know the schedule this place is a nightmare because Mitch where's that going I have no idea yet this supervision is not what it should be Mitch you got to come out here yeah Mitch is responsible for the kitchen what am I doing in here he's in this restaurant a ridiculous amount of hours and a majority of those hours are not productive hey uh where's the toilet plunger can I get a B up please how are you good there's daily operations of the restaurant that he absolutely should not be involved in maybe he could commit more of his time to oversee stuff that is you know uh in the kitchen all the other stuff has to be done that you're not taking care of you're doing all that other stuff communication between Mitchell and his staff is non-existent hey uh how long does it take to make rice the guys don't probably think it's a problem surprised he didn't make any rice and because of that the food at the grasshopper just looks awful they didn't like they didn't say there was a lot of flavor in it it is so dry he doesn't like this that's perfect that state it was rare which won't take no responsibility of uh quality control Mitch you call this soup get rid of this my father-in-law blames me for everything so I'm the scapegoat there's nobody here it's horrible need some people if we continue this way we're not going to make it I feel like my life is Ping apart it's pretty tough every day I think about it the restaurant can fall on my shoulders and every day it eats at me we cannot afford this well that's why we need some help here if Chef Ramsey can help me I don't know where else to turn this is the last resort hello hi chef Ramy I'm Sandler nice to meet you good to see you too okay this is my dad Eddie Chef Ramsey welcome I thought you were a small little book no no no this my husband hi chef how are you please meet you we're co-owners so the three of you are running the business together correct wow I should really stand between these guys cuz that's usually the case oh really why did you say that we budads occasionally occasionally are you kiding we almost kill each other yeah okay wow you're already refereeing these two I mean who does what I'm the one that oversees the kitchen okay so I'd like to get up to speed with you individually and have a quick chat come on this way I'm the one that takes care of the bills and it's getting tougher and tougher so we need Chef Ramsay's help the fact that you stood in the middle of those two guys is it really that bad or business has changed drastically my father has to blame somebody and he blames my husband where does Your Allegiance lie with my husband you know I support him how much it cost to build this three minut to get it going that's crazy what do you think is wrong with a business Mitch is one of the biggest problems do you regret now 16 years later given him part of the business yes I do tell me the biggest issue inside grasshopper my father-in-law blames me for everything but is he right or is he wrong could be right could be wrong who's running it I guess I am right let's talk about the food um people seem to like it lovely they can't taste that enjoy your traditional Irish food's good here I think you'll like the food I hope hello Hi how are you good first name is Ramsey Annette Anette nice to see you very nice to meet you and you are the floor manager here how long have you been here I've worken in this one for 16 years so you've been here from day one day one what's wrong with the restaurant um start at the top management or lack of very frustrating well I love your uh honesty on a scale of 1 to 10 what would you rate the food you're three Jesus the cooks are winging it I don't know what is that I don't think care goes into every dish that they're making okay have you decided or let's go for the French onion soup okay shepher pie and I'll go for Fisherman's plut fantastic hungry hey oh yes Dy to get my head around what's going on all right what's he having first things first we'd like a french onion soup thank you unbelievable Lambs from another era these bonett they look like my grandmother's luggage unbelievable let me taste this my recommendation this soup it tastes like tar I think it's pretty good so you want the yes okay Mitch's serving the food which I told him completely wrong but unfort he doesn't know what he's doing in here okay enjoy thank you Dreadful color Jesus it's like somebody's dropped sliced onions into boiling dish water Dreadful how's the French onion yeah off to a bad start unfortunately it's like someone's pissed in My Soup well that's not good we'll take this away that was Dreadful all right um guys the French onion he said it's like piss flavor he said it was not good I told you that onion soup wasn't right we know I know well how are you going to get educated these guys to do that right I don't know I'll find out the kitchen staff will do what they want to do and do as little as possible MCH should grab the ball by the horns and be in command all right shepherd's pie here we go thank you Gabriel he makes a good shepherd's pie all right Chef thank you shepherd's pie wow that's a very bizarre looking shepherd's pie someone put gravy on top of my crispy Mash yes that is a shocker like someone's snot all over my mash and that gravy is made from beef beef stock on a shepher pie and shepherd's pie is made out of this one is actually beef so it's a cottage pie not a shepherd's pie cuz Shepherd's for the the sheep sheep I'll be back to check on you cold conal gravy It's Like Glue so how are we doing taste of that for me ouch just gross and it's not hot either that's partly the reason why they're not coming back it's just watery damn there was two strikes right away and I was fairly confident that would like one of them at least you're right fine yes good damn there's a uh there's a lot of pain on bitch's face batting zero yeah the big uh whff see he doesn't know what he's doing bch is up everything there all right Chef this is our bro Fisherman's Platter okay flounder scallops and shrimp thank you hell my god oh boy that's gross Christ no good Chef soft Bland rubbery I didn't realize it could be this bad thank you okay Mitch can be blind and I'm not kidding you he's yelling you all you have to do is do what I told you yeah well I'm not leing going now dad oh no this was not good this was we saved wor this the worst of the wor till the end no you're here 16 years so you think your food is decent to hear otherwise it's kind of shocking F I don't know if I'm going to make it through this coming up where's the fridge a shocking inspection look how slimy it is that's what you cook my scops from it's like it's been attacked by cats a gruesome Discovery how can you serve that and a Kitchen Nightmares first wh crw that has Gordon running for the door I am not serving that in there no way dinner is cancelled I didn't realize it could be this bad thoroughly disgusted with lunch hell that's gross Chef Ramsey wants to meet the chef's responsible for this supposed authentic Irish Cuisine come around this side please so who's the chef Marl how long have you been here sir I would say from uh 1997 did you taste any of the food that came back yes I did you did what was your thoughts I wish it was okay you thought it was okay obviously cuz you're smiling I'm embarrassed you're from Ireland yes what I had there today had nothing to do with Island shepherd's pie well me that wasn't shepherd's pie if you went to Dublin and you served shepher P like that they would shoot you the food is embarrassing Bland cooked dreadfully it has no flavor where's the pot of scallops where' you keep those right there show it to me please is that what you use out of mine so that's what you cook my scallops from yeah are they frozen not not frozen now were frozen they were frozen but they're not frozen now y you got no chance of cooking that decent oh my gosh I was dying I was mortified it's not hidden it wasn't a secret you just have to go in an open refrigerator what's that in there I don't think anybody walked into the refrigerator or the walk-in box who inspected at all Frozen everything's frozen that's what he's getting nothing's fresh hold on hold on Moren come over Mitch come over please what is that how old are they they're not that old that's 2 days old that's a funny two days how are you going to recook them help me what are we going to do going fry you refry it so it's fried twice I want to throw up there's not enough liquor in that bar to get them inebriated enough to even attempt to eat that there's no any control in here guys oh what is that materialis scks and can you see that there blood blood from where from the meat blood from the meat on the mozzarella sticks come on guys thank God I didn't have the mozzarella sticks look like a blood transfusion going on down there Mitch when was the last time you went through the fridge uh talk to me please I have not gone through this fridge I left it up to my staff right I knew I had a problem with Mitch as far as that supervision was involved but but I didn't think it was as bad you know you've got raw meat here cooked meats salami blood in there it come on please don't do this to yourself let alone the customers rule number one when learning to cook you cannot store raw meat and cook meat on the same shelf in the same fridge the whole thing has got a cross contamination Chief give me something it's like a Supervision in here where's the rest of the fridge okay this way that's what I need to see what's in there tenders chicken tenders why is it all bubbly and slimy do the chicken come like that the chicken comes like that look how slimy it is look how slimy it is look at it my God it's horrific it's totally embarrassing what is this how can you serve that it's like it's been left out for days and it's been attacked by cats this is where your money's going irres where the customers aren't coming from but just from the base absolute waste I know cuz I pay the bills let me just tell you now I would never never have put a spoon of anything in my mouth if I knew this was taking place shocking to see just the extent of cross-contamination there's no one checking sorry Chief you may be the chief but I swear to God there's one thing the grasshopper hasn't got is a leader we should all be ashamed of ourselves at this point in time I'd like to shut the doors and just say you know what Frei it all someone's got to help me here a little bit I cannot help a situation who are not willing to help themselves and you don't need me to come in here and turn your fidge upside down Mitch if you're the one with the Hands-On roll in this business and your supporting him and you're this the mentoring figure we're screwed we have people coming tonight what are we what are we going to do I can guarantee you one thing I am not serving food tonight with that that in there no way what's that in there after a horrifying inspection in the kitchen the whole thing has got a cross contamination Chef Ramsey was left with no choice I am not serving that in there no way I'm beyond beyond embarrassed about this situation shutting down our dinner service it's a nightmare we cannot afford this and okay you want to open fine of course I want business in here but open with what take one good look at yourselves and think I need some air guys air and a stomach pump we have never closed uh for a dinner ever I mean we've had 18 Ines of snow outside and we've opened Mitch there has to be leadership in the kitchen what are you going to do tonight I well get in there and tell them to clean that stuff off guess what they're throwing out they're throwing dollars out and guess who's paying for it we are we're paying for it what just happened here tonight was um kind of a disaster Mitch knows that this whole thing right now tonight is his responsibility we can't serve any food the way it is the dinner is cancell in shock I'm drained emotionally I hope this does not happen ever again otherwise we won't be here Mitch that's the focus that's where it should have been this is where you don't listen to me I said why are you starting to fight with me now I'm just singing oh and that's where my focus is but it takes a and awake into morning right bad news folks sorry we're not open tonight there wasn't enough Supervision in there and I guess has hit the fan today I'm sorry about it sorry about that definitely I'm embarrassed as Chief returns from telling customers the restaurant is closed inside a leader has emerged to supervise the cleaning of the kitchen Mitch all of this has to be thrown out but it's not Mitch because the blood was coming down throw it out get rid of it it's Marine right that has to go it's very upsetting the food that's going into that garbage is our profits roone and here we are in a situation where we're not making profits Mitch this has to be thrown out this has to go all right morning all right right right right everything was thrown away disposed of scrubbed washed cleaned and uh we'll start again we're cleaning we're close everything's got to be clean after an eye-opening first day Chef Ramsey realizes that it's not just the restaurant that is on the line but Mitch Marine's marriage as well morning chef how are you good how are you doing good tough day yesterday yeah I'll say well this is my home go who's that it's Mitch seriously seriously when was that taken 13 years ago wow Mitch and I back in the day we were best of friends and Through the Years now he's not the same person he used to be and that's the hard thing when you opened that restaurant you got married at the same time right the guy I'm seeing today you saw that picture that's not the same person you haven't got your breathing space Mitch is being suffocated and more importantly the man's getting destroyed on a daily basis I complain to my father when he does like the busting chops and like breaking him down I'm like how dare you so there is me in the between you know what I mean yeah it's fragmented to where there's nothing constructive taking place but in Mitch I think there's a Broken Man there he's spent he works his ass off and what is he getting what's his payoff 6 16 years in that business and it's not right that we're in this situation and it's our doing but we have to make a decision on which way to go the turnaround is going to start today we need to start getting Mitch back okay and help him ascertain some form of Pride back in his work honestly the turnaround will be huge but I can't do that without you I'm ready man as far as the business is concerned and what is at stake it's our family life I'll see you back at the resturant he want the end of the day this place can't control us it's time for us to control it so whatever it takes now convinced that Marine will give Mitch the support he desperately needs Chef Ramsey heads back to the grasshopper to see if the restaurant is clean enough to open for dinner have aover a look I hope Chef Ramsey will see a big change in the way we're running this kitchen today it's better than yesterday right guys get set up for service tonight I want this set up completely okay they learned from uh what went on yesterday and and hope we get through it okay today you need to be the leader I don't even know if I can how I'm going to handle this tonight don't beat yourself up all the time don't stop Bea myself up that's right enough Mitch is G ho he'll he'll give it a world but he has to learn to be a better communicator and um work together as a team or else we're not going to make it i w pull through this my God while Meine tried to energize Mitch Chef Ramsey knows that years of disappointing his wife and his father-in-law Mitch you got 2 seconds yes sir uh take me to the office please has resulted in a complete loss of confidence for Mitch are you okay am I okay yeah yeah yeah okay tonight I want you to really seriously yeah make it work you've got to get this right run it let them hear your voice you wear your heart on your sleeve you you know that I know I know I get emotional you know I can see that I can see that I can see that but relax you can do this the minute you find that voice yeah they'll all back off yeah can you do it yeah let's go let's go thank you let's go after hopefully energizing Mitch Chef Ramsey turns his attention to the menu okay Mario let's go adding two appropriate specials authentic Irish shepherd's pie and fish and chips okay color the vegetables nice and fine so as it starts to cook it disintegrates in the mint salt please I know you don't use it salt salt salt no thank you season okay from there mashed potatoes made with cheese it it Seasons it come on guys I want you to taste it shepherd's pie was awesome I was excited about that I enjoyed it my staff and enjoyed it I hope the customers well too okay the fish lightly seasoned flour and you don't want to just drop it in right no guys it's a piece of fish J it's not a dishcloth Chris batter so we season it as it cools down Chief what do you think oh that's it we should do this long time ago two specials we roll with them cuz I'm with you you're Expediting big time I don't know if I'm going to be the leader but I'm going to try I'm not confident I just want to crawl into a hole coming up we cannot Ser that Chef ramsy gets to observe a dinner service it's raw will Mitch find his confidence you're not helping any you're not doing anything here so what good are you will the kitchen staff rise to the occasion where's the stand and will this family finally come together get out of the kitchen shut up what are you tell me to shut up out of the kit shut up one thing's for sure Chef Ramsey has his work cut out for him we are not going to continue along these lines stop that's all coming up on Kitchen Nightmares after refusing to open on night one I am not serving that in there Chef Ramsey strengthens the menu with his version of a shepherd's pie and fish and chips oh that's it now he is hoping to get some encouraging signs as he watches Mitch and his staff during a dinner service than you um excuse me I'm going clear what you say is that Spanish Scottish Irish what's talking about said cheese we make by order cheese what are you making the fish and chips by order what do you mean by order do you cook it Advance sometimes no you know free cooking enough oh no they fry fish off in advance you kidding me Jesus Christ you know the way to cook Burger faster a burger takes 10 minutes to cook you can't cook a burger faster when it's cooked we send it okay okay here we go hello how are you we have two homemade specials the shepherd's pie and fish and chips I'll have the fish and chips I'm going to get the shepherd's pie I have the fish and chips here we go first table's here yes where it going stay here where is he going I don't know where he's gone Tim to or Island I don't know where you want relax told you stay there I'm not going anywhere no way are you anybody's tonight come on okay I need one fish chips special and three shephard pie specials J MIT Mar is the only one that's listening to Mitch everybody got me right hello down there I need beer battered Irish sausage and chips yes Mitch yes Mitch listen up I need a fish and chips a shepherd's pie and a sliced steak Mitch it appears as though Mitch and the kitchen are now on the same page and the cooks are beginning to fill the orders Mitch which they what she say 40 huh I don't know have to wait she comes back oh Jesus but Chef Ramsey notices another potential communication problem don't you have a copy of the tickets no I don't have an expediter needs the control of the tickets wow we haven't even got a decent POS system Jesus Christ there's the order I need that now just get out there's confusion with the dupes all the time he has a do handwritten it's so Antiquated it's just it's ridiculous come on guys tiet ping up you P I did but it's fine I don't think so well the chef's rush to push food out just stop that was the French onion soup little attention is being paid to Quality Control just stop for two seconds look we cannot serve that we cannot go to this extent and try to start building a reputation and serving that when you're the expediter you're the last point of control right so your standards are there their standards are there you've got to start putting in some structure come on Mitch please right here we're working on a chief right now they're doing it now well get the out fishing chips 43 after a slow start fish and chips food is now making its way out to the diners everything's good okay and while while the new specials are making a good impression it definitely tastes like an actual Irish dish yeah the regular menu it's like isn't impressing anyone that's disg this is my apologies okay H that's so say medium well and that's medium rare come on be medium I need another Burger medium well where's the stand Burger come on guys how could you up a hamburger still exit for the medium yes yes come here all of you come here touch it it's raw did you check it I didn't come on Mario all I want is a burger a Burger on what the is going on Mitch I'm watching your mistakes see if you can go outside and say hi to people no I can't go out you're not helping any you're not doing anything here so what good are you yes 2 hours into dinner service and the kitchen is beginning to unravel it sucks this is ice cold with Dish is that too rare too rare after your dish the penny is Rock coming back a dear sorry just would you mind just take that away for 2 seconds I'm so sorry excuse me we got two seconds morning what is that let me just tell you something when I was busting my chops earlier making it for you I turn my back for 5 minutes and you send that out chef chef come on guys on the back of 115 customers and in 2 and 1/ half hours resolves to that Chef Ramsey was just like to hell with all of you there's no passion there's no care for any of the food coming out all you get paid where's the wor on your faces if you're my Brigade I would you fired you 16 years ago you you you you you you and you the dinner service is now approaching 3 hours it's raw and a steady stream of dishes has been returned to the kitchen if you're my Brigade I would you fired you 16 years ago Chef Ramsey is fed up and he knows he needs to make an unusual move to save this restaurant hi James is Gordon yeah listen uh buddy I need some help um I need it quickly um can you get uh yourself down here the grasshopper please ah yeah two more right back inside the restaurant what's going on with the last one the final orders of the night go out thank you very much have a good night that was disaster brutal that was very brutal in shock I'm drained tired that was rough a real freaking disaster in there they turn up they pick up the check and they piss s home they're not here for you I realized I had to do something drastic I've called a very talented local chef and he just got here James please this guy's worked at some of the best restaurants in America Chef good to see you you too tomorrow he's going to work with me and Implement a standard here that needs to be put in place to move forward and by the way he's not only a chef he's Irish tomorrow we relaunch we stick together as a team and we kick ass Chef I'll see you in the morning good night thank you thank you very much after the arrival of Chef James Chef Ramsey decided to go ahead with his overnight plan of giving the Drury grasshopper a much needed makeover good morning morning morning today is the beginning of the new grasshopper yes absolutely ready let's go come have a look welcome to the new grass my Chief look at this my God love it it looks awesome yeah it's it's absolutely fabulous gun of the D dingi colors the green Walls have gone very exciting welcome to the new beautiful vibrant color awesome the mahogany looks much nicer with the champagne wall it's incredible it's bright it's cheery Everything Is Beautiful Mitch are you happy yes I am yeah good more you're happy yeah come on you guys have got to come together than yes thank do we replaced the old stained glass we got some modern style lamp I love these lamps Mitch you happy did it put an extra spring in your step it's great I love it it's a breath of fresh air this table beautiful a local artist designed it look how good this looks in here this is unbelievable it's positioned in the center of the room so it becomes a sort of focal Family Table this whole thing has just got a breath of fresh air to it happy okay there's life back in this place I can't wait to see our customers faces when they first come to see the new improved grasshopper I did make one more significant change Anette put your hands on that box you've been stuck in the Dark Ages with this horrendous way of taking orders this is now going to make your life so much easier extraordinary amazing the state ofthe Arts POS system like Halo I even imagine how much it's going to change everything for us it's going to make you so much more efficient I'm telling you this unbelievable come here come here come here come here H you're amazing guy tonight we have got to make it happen we have to be on top of it all tonight Mitch looked at me and he had tears in his eyes and he said maybe this is our opportunity the change in the decor will make the grasshopper more inviting but the most critical makeover has been made to the menu gone are the greasy tired uninspired dishes and in its place are new vibrant American dishes that are not only pleasing to the eye but rich in taste and flavor welcome to the grasshopper new menu clearly smaller why is it smaller quality controlling the cost and trying to get consistent Irish potato skins fresh mozzarella sticks corn beef for Caris potatoes the house burger with Irish cheddar shepherd's pie with the most amazing Mash Chief especially For You Irish L stew unbelievable when he came along and showed us that Irish menu the way he had it made up and said this is it it's absolutely gorgeous the new menu is fabulous I'm I'm really really excited about it get the staff little taste this food has Spirit life to it so it'll change this place just like Mama used to make Chief you need to be honest firm and you can't stop being firm and you call it as you say it and they have to listen to do you know why cuz your wise that's right you've had success in your life there's only one Chief and you're it yeah okay hi folks welcome to the grasshopper this is our new menu the whole new menu just looks delicious I'm going to have the potato the be potato soup Shepherd's fire tonight Chef James will be behind the line overseeing the cooks got all your sauces keep turning and Mitch who is desperate not to repeat last night's disaster will be Expediting all right can I get a two beer battered shrimp lamb sliders give me five give me five soups five potato soups all day I got this you do the soup come on okay got to put more parsley on this with Chef James controlling the line you keep that and put it in the window don't worry he doesn't need a ticket 41 41 here you go thank you let's go appetizers are moving out quickly to the customers this is really good oh wow oh wow thank you very much now the pressure shifts to Mitch to keep the kitchen organized and the momentum going all right just fire the uh what do you have I need a beer battered shrimp and a pit and a ham and pea soup can you can you call it again please when I was watching mit's expedite I noticed that he wasn't communicating with the line the way he should have been and he was getting himself backed up that's going to be this is going to get up here I I don't like order Mitch come on you got to talk to them you you're come guys let's go all right do you understand what I'm trying to say yes fire the Entre he's going to cook what you tell him okay I'm sorry I need a poor boy I need two Poor Boys lamp sliders two shrimp battered shrimp three battered shrimp the first appetizers went out brilliantly but we have a real problem in the kitchen and that's Mitch is Expediting you got to get a system going just think got to get a system going if this guy was an air traffic controller he'd be landing planes at the wrong freaking airport I 15 for three appetizers while customers anxiously wait for the food I think that might be the only thing we might have tonight you got your food yet we Chef Ramsey is still waiting for Mitch to step up and take control of his kitchen of a fishing chips an Irish stool is that a way or an order oh come on oh come on come on Mitch you cannot do that to us with the kitchen at a complete standstill Mitch 35 Fe of food Dad please a frustrated Chief tries to help out Mitch out of the kitchen but it's not exactly welcomed don't with me shut up what are you tell me to shut up I said shut up that's not right get out of the kitchen shut up just stop just stop stop Mar stop it's relaunch night at the grasshopper come on and despite providing Mitch with a new tasty menu and Chef James to supervise the cooks you keep that and put it in the window don't worry he doesn't need a ticket Mitch's failure in the kitchen has resulted in a battle between his wife and his father-in-law shut up what are you tell me to shut up I said shut up just stop stop and Chef Ramsey has had enough we are not going to continue along these lines James I'm sorry come around please Mitch I want you assisting James James I want you Expediting all right guys let's go regroup for the first time in 16 years work together yes start again take over please Chef I need those five soups right away listen and assistance potato skin you need this first right now thank you all right that's going well run it out there Mitch run it out there I am finally I found a job for Mitch he's running food out potato skins what table number where are you going with them where are you going with them potato skins it's 22 I was going with food and a table set I didn't order that Shepherd's Pie Oh no I got pasta no she got pasta I was going to all the wrong tables oh this sucks I don't want to do this anymore table 40 Runner please all right MIT get out you let's go we're making progress let's go chip away at this Chef Ramsay's decision to move Mitch out of the kitchen and replace him with Chef James as the expeditor guys I have three tickets in front of me we're almost there has completely turned around dinner service customers are now getting their food these are really good and are thrilled with what they are getting definitely coming back I'm out of tickets so guys that's it all right thank you very much you guys as a difficult dinner service finally comes to an end Chef Ramsey knows he has to have a difficult conversation with the owners okay I'm going to be brutally honest this restaurant will not succeed unless you make the necessary staff changes and you can make it work Mitch I know you weren't professionally trained but it's down to you yes I brought you James the expertise that you desperately need to get this ship back on course take advantage of James listen to him do it and do it quick good night guys change is scary good luck but we got to take his advice and make the right decision this has been one of the most toughest nightmares I've ever done because this R has everything it needs to succeed except one thing a leader I just wish that Chief was 20 years younger because right now there's no one in there that can fill his shoes Mitch Mitch Mitch Mitch Mitch only days after Chef Ramsey left Chef Mariel was shown the door I need a house pasta shrimp only no veggies the owners convinced Chef James to stay on as a consultant and properly train the kitchen staff great and in the weeks that followed Mitch took Chef Ramsay's advice to heart that's easy right and it's sexy Fast and Furious learning from Chef James no bun for the turkey burger and just fresh what it out and finally becoming the leader the grasshopper always needed make it nice or make it twice I have changed yes my focus is 100% And that kid thank you folks everything was good okay great next on on Kitchen Nightmares Chef Ramsey heads to Boston's Little Italy to help two brothers Anthony Don't Take The Wrong Stuff I'll kill you who were at war with each other you've ruined the business I hate his attitude I hate working on him and the family is losing hope he feels so defeated I can see it now Chef Ramsey faces one of his toughest challenges yet it's like a ticking Time Bomb that's about to EXP explode it's going to be a battle in Boston don't come back with it come on I'm not doing we're screwed next time on Kitchen Nightmares tonight on Kitchen Nightmares Chef Ramsey heads to Boston's Little Italy to help two brothers Anthony Don't Take The Wrong Stuff I'll kill you who are at war with each other Anthony you ruined the business I hate his attitude I hate work on him while one fights for respect he doesn't respect me and I don't respect him because I think he laid down and died the other sucks anyway is at the end of his rope you going to get a complaints either way they're going to wait too long or they're going to send it back and the family is losing hope he feels so defeated see it now Chef Ramsey faces one of his toughest challenges yet it's like a ticking Time Bomb that's about to explode fixing an Italian restaurant in the most competitive part of the city you can't even be bothered to cook fresh food come on with an owner who has lost his will you want to do this I don't know well you have to make a decision today it's going to be a battle in Boston come on my cooking I'm not doing it tonight on Kitchen Nightmares might not go back in the city of Boston has many great attributes but The Treasure of the North End is its outstanding Italian food served at over 150 Italian restaurants the first fine dining establishment in this neighborhood was dbby day which opened in 1982 dbby day back in the hey day it was the number one Tin Restaurant in Boston it was incredible there was always a line at the door what's the name if you didn't make reservations 3 weeks in advance you could not get in 1997 then maty Frank and his brother Anthony fulfilled the dream by purchasing David day at the height of its popularity this is amazing when we bought the restaurant we were making money I felt like we hit a gold mine are they liking the Chicken special they're liking it I'm working with Frankie and my life is wonderful the restaurant started off strong but within the first couple years Frank found out that Anthony was embezzling money and when into the account whenever I needed money I would if I had access I would take money to you know buy pain kills whatever he was addicted to painkillers herin he been detox in jail out of jail the responsibility of keeping anything open was always my shoulders basically there was no one else there to help it's 3:30 you got to get ready for dinner it's different going to get anyways tonight no you're not when Anthony left Frank gave up he's broken mentally physically oh my God can't work like this and little by little it's broken a restaurant since I've been back I am not the same person Hi good evening I'm in recovery I'm doing well those days are behind me I'm here I'm responsible and I'm making the restaurant a priority right this way let's forget about the past and move on and I don't think he has I don't think he can shut the up take the food that's up in the window and come back sorry ass go away but at the same time he should take some responsibility of giving up and not putting the whole blame on me because of what I did Anthony Don't Take The Wrong Stuff I'll kill you right now my relationship with Anthony is not at its best this is it you know he has no more chances it's all over do H for him get the out don't waste my time lanky will not listen to me hey this is your table get the out of here really he all you know just hurt and spiteful oh my God Anthony Anthony why don't you go kill yourself I think that Frankie has a lot of pent up anger and resentment towards Anthony if it can't be put aside I really can't see the restaurant succeeding it's killing them we need help extremely badly because we've been living month to month are we going to be able to take checks this week if we close the door tomorrow we would be out a million dollars Frankie and me always have the conflict that's why Chef Ramy I think is the answer to help us if things don't turn around we will close the doors right the only way to understand Boston properly is jump on one of these troles cuz those guys have really got their fingers on the pulse morning welcome board good to see you man good to see you teddy Ted right how are you I'm very good thank you where are you heading um North End please one of my favorite places you ever heard of the resturant D day well it's funny to say that it's on our tour route we drive by it probably four times a day and I don't know anybody that's really ever gone that's not good news it's not great news with so many restaurants in Boston and we recommend many of them and I don't know a driver that really recommends D Day unbelievable wish me luck well good luck and D Day nice to see you g good to see buddy de day down below hello how are you f how are you very good nice to meet you good to see you Anthony just waly Anthony Gordon Ramsey good to see you buddy you are the one of the owners owners one of them you my brother Frank he in the kitchen what a quite little place and how long have you owned it uh 1997 what was the last thing you changed here we did the boots over and we um took the wallpaper off we haven't changed as much with the times I believe time moved on and Frankie stayed right in 1997 and uh he won't change because they just gave up that's simple let's get everybody together and have a proper sta meeting yeah sounds good thanks Anthony hello hi Maria Maria that's my mother oh wow okay you work here as well she keeps the peace she's the negotiator and this is I'm Deborah de nice to seeet who's oh your wife okay great Frank Frank good to see you buddy and Frank is your big brother yes fantastic hi I'm Kim I'm Frank's wife Frank's wife brilliant take a seat please first of all let's find out the truth how long has it been slow at least a good three years and you in the kitchen you cook my job was in the dining room all my life I ran the restaurant in the kitchen I learned I picked up how did you buy it my mother gave me the money and me and my brother ended up buying it together okay so it's literally a 50-50 business everything's supposed to be 50-50 what does that mean help me out Anthony has been in and out of the restaurant over the 13 years what happened I know um hooked on pain cills I took money got in trouble went to jail the whole n y I work this seven days a week by myself Frankie got left with the whole it got to him got depressed he got burnt out money went down every year naturally I did damage to the business but you cannot get over the past if you can't put the past behind you we can't go on when you've been burnt six times it's hard to say yeah okay that's in the past Anthony is trying to make amends everything he's done is being criticized every little thing is being nitpicked he's because the past because of the past you know everything is Anthony Anthony I think he doesn't take any blame for anything that's happened anywhere is that right what what do you mean to blame I was gone the business it was like abandoned and nothing was done Anthony you've ruined the business you've destroyed it I never want to be in a restaurant by myself I mean come on I'm mad I'm pissed I'll tell you to go yourself for the you put me through oh my God fine Anthony never apologize never it's like kid don't you understand what you've done you put me in the position I am now but I like to beat him up here's the problem I think he doesn't respect me for anything because the past everything and I don't respect him because I think he laid down and died wow coming up Chef Ramsey digs in pretty spongy and horrible and uncovers a terrifying truth about Dobby day he is done he's on the floor defeated I can see it then Frank not only loses control of the kitchen that this is the way it is don't come back with it but also his mind can Chef Ramsey get Frank back on track why do you send it we're screw I'm not cooking I'm not doing it or is this owner and this restaurant impossible I to save within minutes of his arrival shiff Ramsey was confronted with the bad blood that exists between the two brothers Anthony you've ruined the business and I don't respect him because I think he laid down and died and while his relationship with Anthony is at the breaking point Frank wants to prove that his cooking skills have not suffered thank you and this is Andrew Andrew thank you Andrew recommendations there isn't a bad thing on the menu SE the salads made right in the dining room from scratch yep okay good nice there is great potential here we just need someone like Gordon Ramsey to come in because the relationship between Frank and Anthony is kind of sabotaged in the restaurant all the pastas handmade that's a big positive all the past is handmade yeah all handmade that's incredible let's start off with melan yeah sure got to go for the caar salad table side love that idea and the fresh Lobster RAV what is the racket lamb I'll go for that as well I want to see as much as I can and travel across Italy yeah brings yep I hope so how's the food I think it can cause Frank can pushing out when the attitude's there when he wants to uhhuh how was Frank 47 47 he looks older than that stress jeez what's he having just off the intini don't talk to me just write it now all right I don't like talking to nobody I'm nervous but I like same time he like come on bring the test on I know I could pass I'm not blowing my own smoke out my ass but that food is good the season anybody got the Caesar going brilliant tableside Caesar in the North End of Boston right yep you're going right to the very Basics you got an egg yolk there as well egg yolk garlic chovies wow who would ever thought I'd be making a Caesar for Gordon Ramsey I love doing the SE salad so I put a lot of enthusiasm into it two turn L the Cesar okay great thank you very go have you just washed that salad yes you just washed it there y cuz it's soaking wet so all the dressings just run off it because the lettuce is soaking wet to dress a SE salad the salad has to be crisp but dry so you've made all that freaking work for nothing oh my God 8 minutes for nothing Kim think he's going to like the food I think so Frank is so defeated right now that he's lost the confidence in himself as a chef and in his abilities the eggplant is in the window when to get out Andrew the addiction what was it painkillers painkillers yeah I is heroin heroin really never been in trouble with the w before that no and first time happened to be the FED now how long do you spend inside almost 4 years you've been clean for how long now almost 2 years that's fantastic yeah 2 years clean brilliant yeah it's nice here we have the eggplant Dean thank you strange mhm J me soggy hasn't been fried or cooked long enough not yeah pretty spongy and horrible are they Frozen no no that's fresh when were they done this morning really will you just check if that's done this morning cuz it tastes like it was done last week what's up Frank thank you Frank what said this was spongy what what was when were they when were they made uh he asked me if they were frozen I said no they're not 3 weeks ago yeah there's a bat you freezer they don't make him to hard every day I'll go tell him I can't make eight plant to a that's impossible I don't have time you got to say what he what he thinks unless he has a new method I don't know about his method's going to be going to getting here at 11:00 in the morning that's what the meod is fine it's impossible to be here 11: in onom it's not Frank Frank is a very lazy cook he doesn't even fry the eggplants anymore my mother and father end up frying it ridiculous I'm I pum made yesterday it was actually made it 3 weeks ago yep 3 weeks ago yep that's disgusting do you go grocery shopping 3 weeks in advance before you're going to eat the the stuff no all right give me a pen I need to keep scoring it's one down one egg plant not good off that should be fine what's next and were these made yesterday yeah I'll make sure I get a date on that what is that it's like a goo I'm of the L ravioli made I don't not know the manufacturer does that they are not homemade I definitely feel dumb you know here I am telling people all the passes of handmade cuz that's what Frank told me I feel betrayed In My Own Boss that's it's not right that's nasty the L rioli is store bought so it's not fresh no hold on a minute hold on we're backtracking now fresh pass every day all the passes hand made yeah hand made I thought they were made fresh why would you have to store B that's gross you can never say to Frank Frank Wy the pastors he me why don't you come in early and make pastas so I hope that you can get through to him cuz he is a a good chef but is he a passionate Chef no no wow jeez okay um thank you Andrew all right did you say you liked it or you didn't like it he hated the lobster of shck the D like nothing I really want to free the guy I know he was going to complain I mean come on at least like tell me if the sauce was good I mean that's all I ask she doesn't like this then like what the I'm busting again just got to like something aam uhh just served in a garlic rosemary crust and a Bara red wine sauce BTO thank you what kind of crust is that Rosemary Rosemary M burnt it's burnt and bitter when garlic Burns it goes bitter I can't even taste lamb I felt embarrassed by some of the dishes that came out wow again passion gone Anthony take me to the kitchen please let me going work with Frank I definitely think was gooded okay let's start I sat down I got told the pastor's fresh I got excited it's homemade and it's it's coming from the heart all of a sudden you got this ravoli Lobster that starboard it was horrible but how was the sauce who gives a about the sauce The Filling is the magic whether it's a ravoli torini it's the filling you get excited about the eggplant but that was a disaster spongy bitter undercooked and then I got told it was cooked 3 weeks ago embarrassing I mean it's really embarrassing you can't make fresh food and freeze it and charge money to run a business if you can't even be bothered to cook fresh food dud what do you want me to do wave a magic wand and turn this place around come on this is what I do I don't know how to do any better that's all right you could do much better or do you want to do better that's the big question I'm going to get some fresh air I'll be back later yeah unbelievable 13 years I've been here Chef Ramy tasting a manual was like the worst experience I've ever had hell he tell me the saucers are decent yeah but you can't be begging for a compliment Frank I'm not begging for a compliment you at the end always like something Frankie thinks he knows everything he's not going to hear from anyone you need help he may say Ramsey too I don't know it comes down to us being here or not being here Frank you know it I know it it's not new you have someone here willing to help you do you want to learn from him dead seriously dead seriously I don't know you have to make a decision today upset after Chef Ramsay's harsh critique of his dishes do you want to do this I don't know Frank is not only questioning the future of du day but his own mentally when I'm out at the restaurant is total frustration CU there's so many bad old memories where's Frank oh they there Christ what you go down there a little booth I'm thinking come on you need to sit down on your house to think my seat of depression your boss represents the company if you see a boss slacking off what's that tell you I mean he doesn't even dress up in a chef's jacket who am I busting my ass for with seemingly the weight of the world on his shoulders Frank is about to face a busy night as word has leaked out that Chef Ramsey is at dbby day welcome to DAV the okay now have the uh B chop okay all in but back in the kitchen Frank come on it appears as though Frank is given up before dinner has even started Frank come on come on come on come on the only reason why I don't quit is because I'm too proud let's go one Sam and one tag one sh fre enjoy your dinner as orders continue to pile into the kitchen I'm waiting on a duck and a salmon I got the duck right here can I call a table 20 please table 20 a depressed Frank tries to get motivated what's up on table 10 Z 38 PL three yeah I'm it up right now but it's not long before the kitchen is backed up they are coming out they are coming out the kitchen is a little bit behind I need two f chiny b on the flight hey Anthony slow it the down what do you think I'm doing shut up I know what you want my brother I hate his attitude I hate working with him cuz like I can't tell friend anything without him telling me to go myself table 31 been waiting an hour please shut the up talk to each other you guys say nothing it's just like the blind leading the blind why I think Ramsey is great because it's like he's the only one he's going to listen to table 10 it's out there if he listens to him I'm waiting on 32 can't cook that fast I need every stop talking to me rush rush rush what the is it with the society I need two bades all right I'm behind yeah they're going to send this back right stop cooking another one CU they're going to send it back this goes to table five do it now fish was bad I was like ah it let it roll I took a gamble I mean it doesn't look pretty but if they like it they like it if not I'm sorry this is really dry I'm sorry' be great thank you very I salmon on the Fly table five to dry what's wrong what did I tell you Frank you knew that was coming back why did you send it they going to get a complaint either way they're going to wait too long but they're going to send them back I'd rather they wait and have it perfect than wait and send to come back sad that when I doesn't care that means the rest goes downhill rapidly and that's exactly what's happening tonight I think Frank is way too burnt out right now it's more depressing than anything unbelievable it's an hour and a half into dinner service table 20 and table three that's what I'm putting up and food is slowly making its way out to the diners but unfortunately it's not worth the wait right this is lukew yes son of a get your lemon juice stupid chicken out of your Pardon Me Oh not what he says it's overd done shut the up this is the way it is don't come back with it this is it this is the breaking point of this restaurant right here fol sucks anyway and I'm putting up Frank needs to make a commitment to working hard and if you don't have that passion you don't have it and you got to get out of here any more slips coming in Frank we're screw I'm mother cooking I'm not doing it I'm so what you don't like it this is lukewarm too dry he says it's over done it may only be halfway into dinner service horrible Frank we're screwed I'm not cook I'm not doing it but owner Frank has had enough might not go back in tonight that definitely lost the passion for cooking or for being in the restaurant business period I don't know what to do anymore with Frank abandoning the kitchen suf Eddie and the rest of the staff finish off a painful dinner service chicken m style sorry about that folks thank you very much have a good night tonight I saw something quite frightening wasn't the bad food wasn't the complaints and it certainly wasn't the service it was Frank and here's why watching him he is so burnt out he's given up it's like a ticking Time Bomb that's about to explode I know I love him and I've seen how much over the years he's done for everyone and all and he feels so defeated I can see it and he Tri come on come on come on come on come on come on hey hey hey hey hey I don't want to see like this hey I I can see it that's why we called you because we want to help this is not about a guy that can't be bothered to cook he is is done he's on the floor I know and he's barely breathing what do we do we start by bringing him back tonight take 10 minutes out and think of something you've never said him before that can help to inspire him do you understand yes good night good night thank you very much Frank it's stubbing but he's got a good heart I think he thinks I'm against him it's really not like that you know it's that's my brother I love him but if we can't work together without a doubt we won close the doors Frank has clearly lost his passion and unfortunately his family and his business are being dragged down with him let's uh sit down Chef Ramsey knows that if this restaurant has any chance is surviving he must find a way to inspire Frank take a seat when I watched you last night from start to finish it upset me and here's why I witnessed a broken man I could see all stress has killed your spirit I spoke to them Kim and Anthony late last night and they both just want to say something to you personally Anthony wrote it down got a speech we both know we're not good at this stuff so all right Frank I think you have been so overwhelmed for so long for good reason I know how much damage I've done you can s take deep breath come on it's all right and you had to hold it together now I believe you need to take care of yourself you and I both know that you have it in you to get back into life no matter what we say to each other you know if it comes down to it I'm always there I think we lost sight of what we really counts I believe we can really make this place work you know that we can if we put the effort into it we don't ever say it but I do love you that's my brother's never that's the first time I heard any remorse from him legitimate remorse should I listen or should I not listen I don't know Kim to say I love you is an understatement and to say that I'm always beside you I think you know that the past 12 years have been the htest of our lives but we made it through together because we love each other and I look at the way you talk to people lately and the mean things that come out of your mouth and I think it comes from you holding this burden for the whole family for so long on your shoulders you haven't put this Chef Jack on in 4 years cuz I think inside you felt you didn't deserve it anymore but you do you're actually one of the most talented people I've ever met in my life that lack of passion that showed in the food yesterday for Gordon was a cry for help you are are worth it and you deserve success and you've worked hard for it and you deserve it Frank but the only way this place is going to make it is you have to look within you and break down this wall that you've built please put this back on no I'm serious I don't deserve to wear that jacket because Asma could put out the food I was putting out you don't wear a uniform if you don't produce put it back on not yet after an emotional we don't ever say it but I do love you and hopeful plea from his family please put this back on not yet Chef Ramsey goes to work I don't care about the that's been kicked into you years ago you got to cook trying to reignite Frank's passion in the the kitchen I want you to think of something that you want to cook and put the passion on the plate not the anger Ram you didn't like a freaking thing I made yesterday I don't know what to do flee the guy what are you thinking of doing my God it's total blank I hope he thinks it's good can't say this in a simple lemon capable away wine nice i' like to see your mind working you know that means your passion's coming back Frankie has a talent to put out that kind of food if he gets dedicated it could be done if not it's over before you got in the sauce shallot just time a little dash of rosemary no good it's delicious always on the defensive who said no good the you ripping me a new out there and if I got served that yesterday as my entree I'd be like a pig in he liked it cooking with Chef Ramsey made me feel like I was cooking at the old days the way I had passion about doing things absolutely delicious good now that Frank's Spirit has been lifted chff Ramsey decides to go ahead with fa two of his plan giving a facelift to the tired Decor of D good morning Frank how are you feel nervous great let's go come in come in come in oh my God look at this beautiful oh it's beautiful welcome to the new Dey day right where should we start a new modern appeal gone are the old Dreadful chairs nice we've replaced them with stunning new mahogany chairs beautiful okay take a look at this that is awesome by replacing those Dreadful White Walls above the stone we've contemporized the dying room now we've got textured material it's lit underneath it is going to look absolutely beautiful and what about the de day scones aren't they beautiful they are absolutely gorgeous have a look at these boobs you know we swap the bankets for the Boo this is now a fresh modern Vibe absolutely Beau everything is perfect Gordon we couldn't have asked for anything more these were things that we were never able to do because we so far down in death and to see fre cry it's overwhelming was everything we wanted to do been that here in this grave for 27 years now it's like totally everything is different and modernized I can feel it that the hope is coming back Frankie can I just say something can please put that away Frankie please you need to wear a chef's coat cuz you're a chef take this off and please please for me you're a chef you're really here the first time I wor jacked it's 4 years I didn't want people to know I was the head chef back here it's a symbol of that you are back you can do this cuz you're better than any sh I've ever taste am I the right way they looking nice to see him put on the coat to me meant that yes I'm taking this all seriously and it's it just means a lot to me and now you look like it's the chef that you are cuz you can do it touching sentiment for my wife but jacket doesn't make the person gives you a way to go there but it doesn't make the person now that Frank appears ready to command the kitchen it's time for the Final Phase of Chef Ramsey's plan the menu have a look at this wow oh my God the future of Davy day is right in front of your eyes on the table it looks so nice gone are the Dreadful plates of the80s the appetizers Bretta roasted peppers with the Caper berries marinated baby Tomatoes Bata how could we be a modern Italian restaurant without any Bata then the pierce the resistance the main cause homemade Yi brown butter truffle oil and some fresh chives at the end homemade stress that every time homemade yeah pork tenderloin FR your chicken lemon chicken we've put onion comp on there as well WoW tonight we relaunch the modern Dy day dig in there's no one in the n 10 that does this new menu awesome I am overwhelmed it's a kickass menu tastes oh God that's delicious going put his touch change the whole menu into what it needs to be for this type of a city with this many restaurants and that's what's going to set us apart from all the others the chicken I like it too that look good T it's only an hour before dinner service take a SE never and Chef Ramsey has one more important message for Frank anony is never going to be perfect in your eyes but for a recovering addict to be clean for 2 years it's good it's it's not bad I wish my brother was clean I wish he had kicked his habit they were a similar age and the crap that we go through on a daily basis is just extraordinary but cut him some slack and get him by your side help him cuz I think when you start helping him he's going to come back 10 times over it will yeah no maybe I've been too tough with Anthony me and Anthony have to work together and turn the restaurant around yeah of course it's going to be hard it's never going to be easy yeah nothing here it is if you want it you can do it I know you can do it I won't let you down you got my passion back it's so amazing that this is coming up it's relaunch night at Dobby day okay it's showtime guys and Frank is already feeling the pressure holy Mary Mother of God I never felt this nervous before I don't want to disappoint anybody and I want to prove it to myself I can do it but Chef Ramsey has some important information that is going to make the evening even more intense I'm just had a call listen to me yeah tonight you've got the Boston magazine coming in as well tonight night the stakes were raised from the beginning so Eyes Wide Open yeah and now it's going to be Boston magazin into the restaurant and that's a big deal I'm ready to go you welcome to David tonight we change the menu we going to wear a bunch of this way please Rock I'll do the tusin Bread soup with the restaurant packed magazine have just arrived they on 15 do it the first tickets are in and Frank is is about to face his first big test all right five's coming up all the tables have high priority up that's the sou Pata right here but Boston magazine it affects the business they quite a bad review oh that's pretty enjoy this is really good I would love the recipe I would love to make this while the critics from the Boston magazine are clearly pleased with their appetizers they aren't the only ones delicious and for the first time in a long time yeah it's excellent this quaint dining room in the North End of Boston is buzzing Frank a new order just came in but back in the kitchen expediter I need entrees on table 12 immediately okay Frank talk to each other a little bit yeah yeah the mood is starting to turn and the tension is building between the brothers capalini papad is a second course and I got a y in a pili right now as Anthony pushes Frank to finish the Boston Magazine's Entre keep it together come on coordinator yes table 15 Frank next course two ravioli one pork yes yes we start at 15 it's very rare the Boston magazine come out like that a drop of a hat that pork is working Frank please can I get the pork so I can complete come on Frank we had got the other two give me that's it don't ever rush me come on give me give me give me put it up when it's ready give me go thank you that looks beautiful like wowk is a little send it back what not good yeah it's still a little bit you want it more yeah just like pink but not red you know I want to make a good impression oh my God but what a disaster table 15 want it's a Boston magazine oh my God we're so prank is going to be the biggest hole in Boston in 5 minutes now yeah come on one AR came back that people had come back this is a disaster oh it's Dobby day's grand reopening is a little and a critical mistake at the Boston magazine table two Rock back the par it's the Boston magazine has Frank's confidence completely shaken oh my God we're so got another one going what's up what's up how you want to communicate I let Jeff Ramsey down I let myself down I let everybody down the one off came back that table that come back oh Dam that was not the table to sh up listen we can pull this back we can pull it back come on okay I know it's under cook we can get it going yeah I'm pissed know but you can't let it follow you can't let it destroy I almost went back to the old ways but I took a deep breath and I was like okay I got to refocus here I'm not giving up I'm tired but I'm not giving up pork pork 10 one got pork okay here you go here's the pork that ref fight that's they you out come back strong yeah let's go thank God I was trying to impress you tonight I'm sorry make sure it's good it's I'm kind of excited to see what happens you know the next few months call me some tip come table 21 cable 23 pick up if you two continue talking we're going to get there yes sir good my relationship with Anthony still fractured that's what's holding us back in the restaurant but he's been trying hard I see it so I'm willing to compromise with Anthony supporting Frank in the kitchen Anthony devil nice come on guys bring it together over there beautiful W panic I come for that the two brothers complete dinner service on a high restaurant could be every night wow what a night yeah good in bed trust me mostly good think back to my first day here I saw a family in turmoil and a chef that was sitting down in the kitchen depressed but tonight I saw a family come together and pull off a strong service Frank you proved to me tonight that you can run a kitchen the way you handled the pressure was phenomenal yes I feel grateful beyond words for Frankie to hear Gordon say that you can do this 100% it just means so much because he deserves this we can't say thank you enough and Frankie keep that chef jacket on keep that attitude with it and never sit down in a kitchen ever again I'm rooting for your success I'm really excited for the future my goal now is to keep the passion going this is a new day for d day and feel me good night guys good luck yes good luck good luck good luck and more importantly just stay calm that's it just stay calm a passionate man in there with a with a lot to give okay don't stop it I'm cracking smile from time to time yeah I take care there's no words that you could describe what I'm feeling right now it's overwhelming totally overwhelming good night Chef good night thank you for the last 10 years Boston have seemed to ignore David day but now with a huge turnaround with the food and the staff it's got every right to return to its former glory my God people think I've got a funny accent jeez in the weeks that follow Frank's rediscovered passion for cooking flourished to give it one at a time he's back in love with food on I want to make myself proud my family crowd and Chef Ramsey crowd and the City of Boston is reaping the benefits do as for his brother Anthony yes thank you beautiful he too has made a comeback very nice to see you there he is clear committed to the restaurant it was very good thank you thank you and more importantly to his brother next time on Kitchen Nightmares Jeff Ramsey finds an owner in complete denial that was embarrassing you're full of this hot-headed woman battles him I'm not going to listen to your you're every step of the way can Chef Ramsey get through to this stubborn owner you stuck up precious little or is she so delusional blame me all you want you're insane I'm insane you're insane that she chases her One Last Hope out the door get the out of my rest please no now guys please get ready for the most shocking Kitchen Nightmares of the Season tonight on Kitchen Nightmares Jeff Ramsey heads to Rhode Island and finds an owner in complete denial I absolutely think you're full of her restaurant may be failing dream but from the minute Chef Ramsey sets foot in the door owner Abby battles him that was embarrassing that's impossible every step of the way bring it on this hot-headed owner seems incapable of listening listen to me I'm not going to listen to your not just to chef ramsy but also her staff as long as you work for me you do it my way an upset if you cannot follow my rules then get the out and even comments from her customers get on raw he's full of Abby is a complete psycho can Chef Ramsey get through to the stubborn owner Abby you've got to understand how frustrating this is fix it you fix it you stuck up precious little bit or will this defiant proud woman be so delusional you aren't insane you areen like yeah blame me all you want you're insane I'm insane you're insane that she chases her One Last Hope out the door get the out of my rest get the out of my Resturant please if you're looking for a peaceful evening are you still here not now guys please this is the one Kitchen Nightmares you might want to avoid I would rather this restaurant close than have him in here Providence Road Island home to seven colleges and a thriving art scene this Renaissance city is a constant beehive of activity in 200 5 Abby and her best friend Rico bought a restaurant called down City smack in the center of town Rico and I were on the beach one day and I told him that I was interested in buying down City and he said I want to own a restaurant too I was spending a lot of money in restaurants eating and drinking and I figured why not give myself the money instead man get a double he has a full-time day job and my job is to take care of everything in this restaurant you start with all the specials I'm going to get the wine okay I've been in the restaurant business for 33 years so the decisions I make I really don't consult Recon about them I just do them and this would go perfectly with the pork special I am the checkbook behind down City and I was putting 100% of my faith in Abby but at this point it's not going well I need more asses in the seats I think it's a beautiful restaurant I think our menu is creative and the food is good I don't know what's wrong what's all up Abby has her blindfolds on because she doesn't want to admit that she's part of the problem just give him no let me do it Abby acts like whatever don't argue carella DeVille I just want an answer when I call something out Abby is a complete psycho I just want an answer which is a recipe for utter disaster I had fixed it yesterday I checked it before I left is this like really happening I'm not yelling I'm talking they think that this is a democracy and it's not if you cannot follow my rules then get the out as long as you work for me you do it my way an upset it's basically aby's way of the highway and it's definitely why your restaurant's failing Welcome To My Nightmare there's no consistency just like bu if people are complaining about the food maybe there's something wrong with the food it is impossible for the prize to be ice cold maybe just Abby saying it's great does not make it great that's how the plate is prepared do you not like it no she built this 50 item menu that is just horrible they hate the chicken pie ards what nobody can say anything about the menu because it's her menu she takes it personally maybe they're not the right decisions but they're my decisions I have to get Abby on board to move forward because my life is at stake here all I think about is why people are not coming to my restaurant if something happened here where I had to declare bankruptcy it could very strongly affect my day job that's stress we've got all these bills to pay this weekend that's the stack for this week I've called upon Chef ramsy because of his honesty and bluntness but he's going to have his work cut out for him I guarantee hello Chef Ramy welcome to down City nice to meet youwise my pleasure your first name is Abby Abby good to see you and you're the owner I'm the owner general manager everything my business partner isn't here he'll come in tonight okay great yep his name is Rico right so you're trained classically in terms of absolutely not you would not want me to cook you anything oh really and on scale of 1 to 10 Mark the food what would you say where are we it's a 10 wow wow wow wow yeah perfect I'm starving because the room service next door was shocking the wait a minute wait the room service next door was shocking what do you mean about with shocking there's a little hotel next door little bck hotel we do the room service for that hotel what was the problem honesty yeah that was embarrassing why what did you have this pissy grainy soup that was Stone Cold oh only it gets worse crab cakes that were stone cold in the center it was just like this ball of mush disgusting disgusting disgusting whoa I was like oh damn he went there he just really went there that's impossible that's impossible of a crab Stone Cold you're telling me I'm exaggerated I think you're one of those customers that I would fire immediately yeah you fire customers I have okay well let me sit down and eat can I suggest something I don't want you to suggest anything cuz if you're now telling me that that room service was you at your best I'm myself before I start eating let me tell you that wow wow wow I don't know what he's talking about blah blah blah blah blah where would you like me to sit you going to go right over here excellent describe the food for me um comfort food middle of the road middle of the road when was the last time somebody sent food back today oh today oh you did wow wow wow wow I'm sorry okay um I'll look through the menu is this suggest something or no you don't want my suggestion if you're going to talk to me honestly fine if you're going to start you know going defensive I'm not going to get defensive I'm just defending what we do here now Abby I'm not here to argue you asked me to come here and look at this place to help you out let's get one thing clear straight away cut the okay if you're going to sit there and start bullshitting I'm not sitting I'm standing I'm going to go for your balls big time wow when you just told me 5 minutes ago that the food's 10 out of 10 the room service is perfect basically I'm going to eat and I'm going to leave unless you start telling me the truth I I don't know where you're coming from I really don't know where you're coming from I absolutely think you're full of I've been here 5 minutes and already you're in denial I'm not in denial I will back up anything my kitchen does fine I'm open-minded can I order the food absolutely thank you so much go for it appreciate it wow what a welcoming yeah welcome to Providence the ne did female cage fighters holy crap boy I can't wait to Rico gets here Hi how are you I'm how are you good good good and this is take care of you welcome to down City so nice to see that friendly face thank you um is the owner Abby always that defensive yeah it's scaring me okay happen calari yeah crispy rings with hot sweet pepper sauce yeah I'll go for some of that okay you don't spell peppers like that either no I guess you don't I didn't even know said how long you been here 3 years 3 years okay uh threeway nachos it says it's a party in my mouth yeah well if it's good enough to be put on the menu I'm going to try it so I'll go for party in your mouth okay and the um award-winning meatloaf that's our claim to fame ready thanks Josh you're welcome please may God we don't die in Rhode Island okay this is Gordon Ramsay's order let's make Gordon's I'm a good cook but uh that is not my menu of course I want to do well but I'm not sure what Chef Ram is going to think he's like is this how you spell peppers in America three p cuz it's b e p yeah there's three p's in there there is Hi how are you how are you oh thank you good to see you Gordon good to see you so you're waiter waiter yes dining room manager yes brilant and being the head wait how would you describe the food here below par yeah Abby said it was a 10 so I'm in for a treat yeah calamari okay this is the crispy calamari calamari yes and um why is it looking so wet uh it's a sauce that they toss it in to say that again you fry it they fry it and then you and they toss it in sauce and it's soaking wet all the crispy but is just coming off yeah it's not everybody's cup of tea it's not mine yeah certainly is not mine either but however I'm optimistic what do you think no I'm sorry I mean look at that there oh my God I'm done on that one yeah I'll get r i don't understand it thank you you're welcome wow soggy chewy disgusting calamari shocking what do you say about it you spit the calamari back out that's hysterical what was he bitching about spit it out I'm going to like go at his throat today and this is a party in your mouth this is the party in my mouth should be top plate very hot it looks Dreadful I think I've just thrown up in my mouth what a mess oh boy I'm taking it that was one party you didn't want to attend it wasn't a party my mou it was like a funeral in my mouth a funeral yeah well it kind of does look like something died what's mad with that that's gross what we're not doing too good here I was ready to like choke them maybe this is the one thing I like he doesn't like anything maybe this will be the one what the meat maybe this will be it w that's the meat and this is the um award winning the award winning me yeah I'm excited thank you you're welcome it doesn't move on there does it oo wow that's disgusting what do we think wow it's not even hard to I'm sorry there sort of lukewarm solidified chunks of crap that's pretty much the norm it must be freaking embarrassing if you deserve this it is embarrassing I don't like to meat loir at all we set oursel up for disappointment when we put award-winning in front of it what was the problem with me it's just can you be more specific I didn't hear I didn't hear what he said you're going to have to ask him ABY and Chef Ramsey are going to go to blow can I have a word of the team it's it's inevitable it's going to happen so the food was shocking wello P disgusting dated so who is the head chef here we don't really have one but I guess what do you mean you don't have a head chef but I guess I'm the closest thing closest what does that mean talk to me Abby that means that I five ired my other chef and he took over and I didn't want to give him a title until he proved to himself that he could handle the kitchen Abby what you're employing is a ship with no Captain at the helm and the team desperate for guidance no guidance is no standards no standards is no consistency so who came up with a menu if this is American comfort food somebody's dreaming here I did you I take full responsibility for the menu you have no cooking background but you put the menu together Abby you've got to understand how frustrating this is it's ridiculous I don't know what to say fix it you fix it that's why you oh come on Abby how can I fix it when you stand there in front of your team rating you and your restaurant and your food 10 out of 10 dreamer I don't I don't think it's as bad as you say it's stop being in denial can you be more specific about the meatloaf what did you not like about the meatloaf oh sh can you say something besides loopy I've been called worse than that wake up and admit it bring it on oh come on bring it on what do you mean Bring It On have Chef Ramsey say everything you've done everything that youve dreamed of doing is I was blown away need some fresh air coming up on Kitchen Nightmares here we the battle intens ifies you're in the and you can't accept it Abby reaches her breaking point I'm not going to listen to you but so does Chef Ramsey you stuck up precious little bit it's a blowout so explosive I will go the I want me to go that it Rivals anything Chef Ramsey has ever faced before she deluded that woman that's coming up on Kitchen Nightmares after Chef Ramsay's harsh critique the food was shocking dated and tasteless Abby has a conversation with the one person she believes is always right herself so what do I do like just get out of the restaurant business then obviously my 33 years in the business is like worthless and I have no idea what the I'm doing okay I think I'm going to open up that hot dog stand down the beach want some tea or something no I believe from the bottom of my heart that he's he's wrong I really don't care what he says well you mean he's completely full of like seriously our meatloaf is like what put us on the map I mean it's great I don't like the meatloaf you really don't I honestly don't we had it the other night together what what what didn't you like about it I think our food is mediocre like it's not mini me seriously you're telling me now you don't like it we eat it cuz we're here this is not my restaurant of choice I will not dine here in my off time you're saying for what we serve comfort food meatloaf pasta steak whatever you're those bar even for that no so now you're all telling me that you don't like the menu I feel stabbed in the back I guess you're just hitting me with this now do you know what we're up against if we even opened our mouth about the menu once every time we open our mouth off you you don't know anything we're all at a point now where we're just like if this is what she wants let's just serve it out we'll take it out of the window and bring it to the table what are we going to have an opinion about now oh you're so full of no no no no talk no without a doubt she's in denial it's an hour before dinner service and down City's other owner Rico shows up hello unaware of what happened earlier but that's quickly about to change oh yeah I don't even know how to answer that one of those days I think it's time for Abby to find out that the outburst and treating employees badly I think it's definitely time she has someone other than myself telling her you can't be doing this wow I have another a whole other back here that has been ripped open man get a double oh how are you I'll good up I'll Gordon good to see you nice to meet you I'm Rico Rico now have we got two minutes sure got to catch up uh where should we go yeah let's go the end he may rip me apart too but I just want this restaurant to work so let's get turning it around H what a day um obviously you weren't here for lunch just explain what you do during the day um I work for Credit Union during the day I do their mortgages for okay wow Finance yes finance and then you bought a restaurant then I bought a restaurant how's that worked out for you so far oh horribly if we had to close this tomorrow what were you in for milon really this is quite serious now oh yeah what happens if fails I could possibly lose my day job really because I'm in the financial field I'm advising people on to do with they mortgaging and financing their properties and things like that so you're up to there you got a big Stak in this Resturant and a huge amount of Jeopardy if it fails mhm you're right there's a line that I walk in here a very fine line I have a lot of state but I totally let Abby run the restaurant and maybe that's a mistake on my part with dinner service already underway what about something to drink to get you started shiff is eager to spend some time in the kitchen to see how it functions wow tight behind the line so who's doing what explain the line to me this is station and then we have app sour down there Jesus why is the place so messy is the kitchen normally this filthy the last couple days it's been uh a lot going on that is foul with the kitchen in disarray Chef Ramsey goes on the hunt to find out what is lurking below oh oh my God W this is gross down here holy crap look at that lambones just dumped in there like that what is that chicken carcasses oh my God and while Chef Ramsey has his hands full in the walk-in God knows what that is Abby has her hands full in the dining room Abby I need a new calamari with the sauce on the side cuz it says it's too mushy can I have another calamari with the sauce on the side please it needs to be cooked a little more is it yeah let me take it out of the way for you I need a spin dip this is cold I'm going out of my mind right now it's a nightmare can we just 86 this special every single one of them has been sent back Rico ABY in one minute just both you together 1 minute why is right now like are you kidding me have a look in there look at the state of what they're cooking out of have you any idea what's in what box uh what go where over here now you've got a little bag of uh chicken carcasses on this one here you've got some raw chicken cooked pork there this is you with 30 years in the business yeah hold on it gets worse I don't know what that is well the cheese or something but what is that there what is that what you lot of words the place is a filthy mess look what is that Lambos and who's organizing this you haven't got a head chef Jimmy is my head chef so we have a head chef before you weren't ready to confirm he was a head chef all of a sudden we discover a mess down here now he's appointed why don't we just sell a place and just get out of this business it's like I was talking to Rico has nothing to do with you has nothing to do with me no excuse me what do you think I'm doing I mean I'm you're being you're being a this wasn't like this it wasn't like this I don't run a k hold on a minute you're calling me a I am you stuck up precious little bit let me tell you something oh boy here we go listen to me I'm not going to listen to you you're in denial I'm not in denial yes you are and you can't even accept it you walk out again am you there you go clip the bird that's your attitude and that's your partner I'm really sorry but this wasn't like this before I got here she eluded that woman you weren't insane you weren like yeah blame me all you want these excuses that you're insane I'm insane you're insane you can't fu insane that refrigerator was not like that before you you in denial flip out again I would never allow that refrigerator to look like that those bones the molding lamb bones I don't even talk to my staff like this get the out of my restaurant I would love you to go get the out of my restaurant please you are so in denial you need therapy you're at disgrace of industry you and get out of my restaurant are you still here not now guys please please please him right from the beginning Chef Ramsey and Abby have clashed stop being in denial I don't think it's as bad as you say it dreamer but after a confrontation over the state of the walk-in you're being a this wasn't like this you're calling me a you Abby has completely lost it you weren't insane you wen't like yeah blame me all you want these excuses that you're insane I'm insane you're insane and while she has had enough of Chef Ramsey get the out of my me you are so in denial you need therapy he has had enough of her you're a disgrace of this industry you would get out of my restaurant are you still here not now guys please please please him Chef Ramsey hey guys I need some privacy please this is uh too serious and I'm not going to jeopardize 25 years busting my ass off in this industry to take that from someone so in denial mhm I really don't need this I would rather this restaurant closed than have him in here that refrigeration unit was a mess behind the line was a mess I'm really sorry honestly she's got to start listening I I know I and I don't know how to make her do it I really I don't know oh is he he's coming back tonight isn't he I don't give a where he goes he can go to hell for a life here if you want me to leave I'm out of here absolutely not absolutely not okay I need your help grab my 100% support 100% okay I'm going to go for a walk and I'll come back okay thank you thank you Abby needs to be on board with us and stop her denial of everything we have to break through it I feel pretty how would you feel if someone is telling you that your life's work and everything you've dreamed of doing for your whole life um is now I'm completely questioning myself and I hope we can have a conversation about what needs to be done in this restaurant after a volatile evening that included a massive blowup with Chef Ramsey and a week dinner service Abby has been clearly humbled and seems ready to finally listen to what Chef Ramsey has to say okay let's agree on something today's been a day mhm yeah absolute I'm not here to rub your face in it let's get that right okay but Abby you know I've had failure in my life but one thing I'm not in is denial and when I do make a mistake I admit it I understand so tomorrow we need to start being honest and open so I can start rebuilding building I can't rebuild on BS I agree I want you to be here I want you to help me get this restaurant to where I need it to be and where we know it can be yeah tomorrow we start again guess some rest it's a new day and Abby and Rico are on board for change morning morning morning but before that can happen Chef Ramsey wants to give the staff something they have been rarely given a chance to talk freely without getting fired so this what we're going to do I want each of you to write down some questions and direct them to the person you want them to answer this is going to be another hell day for me don't sign your name it's Anonymous I knew that if we were going to do an exercise um and talking about the restaurant I knew that it was all going to be directed at me thank you very much okay good here's the uh the first one wow Abby wine is the menu so huge we uh just um to give the customer more choices but the amount of dishes is absurd and the more dishes the lower the standard uh Abby and Jimmy the quality of the food needs to improve how can we fix it good question it and it all comes down to menu size with as many items that there are if you prep 50 items just for dinner alone and then the dessert menu if you can't prep enough stuff it's like you you just can't do it who's putting all those dishes on there Abby Abby when I put this menu together I just expected my staff to just do this menu Abby why do you not allow anyone to express their opinions without it being seen as a personal to you since I bought this restaurant I became a defensive I question and I get upset of the fact that you're questioning what I'm doing that's paranoia we do care about this restaurant you are our friends so we want to see you succeed and the answer I've gotten from you in the past is you that's not true we're just here for money or we're just here because we're just here cuz we can't get other jobs and stuff and it's it's hurtful because when you invest so much time and you we would do anything for you and I completely realized we' just got to talk more instead of me yelling and screaming can't just be my show it's not the ABY show it's the down City show are you ready to embrace change yeah absolutely change absolutely I think this experience is making Abby realize that she has to relinquish control and I think she's going to do it because I think Abby turning around is definitely Paramount for this restaurant to survive coming up on Kitchen Nightmares can I have some food up in the window please Abby may be focused on moving ahead come on guys but caner kitchen staff step up their game I'm confused on where we are for Al oh my God Chef Ramsey tries desperately to save down City from going down we're falling behind F to work together but this Providence restaurant could be too hopeless to turn around none of us know what the we're doing right jimm let's go on as aby's menu was clearly bogging down the kitchen Chef Ramsey has gone through it and scaled it back tonight just going to keep it really simple for tonight's dinner service half the items are off the menu and he's introducing a roasted chicken special just take the breast fat side down just cut through everyone's excited and we can't have another night like the previous View it's time to get it right happy happy makes it a lot more simple Big Time folks good evening welcome to down City follow me did you guys decide on appetizers we're going to have an order of the calamari so we're doing two calaris uh let's get the grilled chicken breast please chicken breast I've got to get everyone involved if we are going to take down City to the next step to the next level all right here we go art of fire calamari F salad nishwash salad make sure everything comes up at the same time tonight's smaller menu is having an immediate impact wipe the plates please better prepared appetizers are quickly leaving the kitchen that's 37 that's up these um appetizers going to 39 can you help her run and when you combine that with a common under contr control Abbey at the helm can you run this to Nick table please down City's dinner service is off to a good start chicken is oh yeah fire calamari another fris salad no eggs Jimmy we've got to bang all these Entre out I know here you're on apps you're on table 28 now I'm confused on where we are for apps you need table 28 I don't even have a 36 up here what are you talking I don't think I didn't say 36 1 2 3 come on guys there's nothing coming out Jimmy was supposed to be the leader in the kitchen calling out tickets do me a favor get two oh you're doing something and they just started crossing paths no one seemed to know what the hell they were doing back there 29 and 39 yes or no no I'm still waiting on 28 oh wor it's an hour and a half into a dinner service that started out as promising can I have some food up in the window please no dude dude this couscous is runny and gross but unfortunately has decline rapidly they're not even here that's all the way down there they have none of this and not surprisingly diners are losing their patience it's not here within like the next 5 minutes I'm going to cancel out can I get something up on the line please right now right now Jimmy's doing all three sections he's covering the grill it's covering the salmon he's covering the chicken he's trying to run the kitchen about the same time he's got nothing behind him oh my God what a show oh we've been here since 6:30 and it's already 25 of them so we have our Entre I know I'm going go check on your right now I've got people that had put their orders in an hour and 15 hour and a half some of them where the was that food let's uh find that server and and let's just go did that refi chicken go give do them I need it right now please come on is it your first time with the rodeo playit them guys we got food dying in the window Chris please yeah I can't take this it was a disgrace it was horrifying it was embarrassing don't make this they just walk oh my God we need a home kchen sta Jimmy doesn't have any excuses anymore his excuse for months has been our menu is too big so we give them a smaller menu to do and they still can't turn it out so I mean where do we go from here here I need one chicken up on the line right now with Abby pushing her kitchen staff I'm not taking this out until it's all up on the line can I have a chicken on the line in my hand okay they still struggle thank but manag to get the last Entre out there we go and that's the that's everything start cleaning up good night thank you good night thank you now an unusually calm Abby Jimmy come out here listen to me is about to let loose what I saw tonight was was the worst show I've ever seen ever ever ever seen no I know I know I know it did not go smoothly but they they they Jimmy we were an hour in before more than two dinners went out an hour into service I'm almost accepting that none of us know what the we're doing and we can't get to the next step I'm actually considering that after tonight I don't know if I have the staff to get it back I don't know if we can do it tonight's dinner service was plagued by confusion and incompetence in the kitchen can I get something up on the line please I'm confused on where we are come on is it your first time with the rodeo play it on the problems are obvious to Chef Ramsey but it's time to find out if Abby is still in denial Abby what do you see tonight what happened is it happens all the time as soon as the line gets hit with a number of slips at one time the kitchen folds it goes down in flames and and um I've lost confidence in my kitchen um honestly Jimmy I'm not blaming you entirely I'm looking at the tools you've got to work with and it's a disaster behind that line there's no way in Earth this group of cooks can pull off a new menu so seeing how frustrating it's been here I made a call to a very experienced Chef in my team to be here first thing to on morning getting your crew at a respectable level it's cool having his shf to help us all out and it's going to be a good experience for all of us tomorrow's come back day we're relaunching with a new menu let's roll up her sleeves and push it I mean really push it definitely can't wait I'll see you first thing in the morning absolutely thank you good night I'm glad that kitchen's going to be shown what to do and how to do it properly because this is it it's not only my kitchen's last chance it's my restaurant's last chance good morning good morning W come in how are we good the chef that I brought in James has been here since 6:00 this morning supervising working these ass off with your team getting ready for this menu today your menu will be in keeping with your beautiful restaurant and your great service first up the appetizers come down now these are appetizers pleasing on the eye and fun ghost cheese truffle dip honey spice chicken wings meatball sliders delicious wow now we can have a real party in our mouth Abby can't wait okay on to the Entre the main events seared Lamb Chop classic lobster mac and cheese bacon wrapped Angus meatloaf yay thank you I want you to get familiar with the new menu yes get up to speed with those dishes have a little taste this is awesome that's money the new menu is beyond belief kind of surprised that it came out of my kitchen oh my God that is good bacon wrapped meatloaf isn't that awesome oh my God that's unbelievable I had no idea that it could get this good oh my God amazing I've been for years describing this restaurant as creative comfort food I had no clue this is creative comfort food oh my gosh this is like I've never seen Abby this emotional like she does have a heart in there she does have a soul it's amazing there is a God now we just got to make it work it's relaunch night at down City and while Abby and Rico get the front of the house ready for the most important night in the restaurant's history we are going to rock this town tonight let's go let's go back in the kitchen and then we're going to go here table by table until we have to do pcks yes chef James is doing the same with the kitchen staff every dish perfect every time looks how are we doing tonight welcome welcome have you had a chance to look at all the new and fun exciting menu items that we have let's go guys yeah I want to hear you tonight I want to hear you too yes let's go only minutes into the service a locally renowned food blogger has arrived Stacy Place ripped apart her last meal at the restaurant Abby recognize her yeah you know how important she is but Chef Ramsey convinced her to give it another try she has 10,000 followers she blogs tomorrow we're 10,000 potential customers back up I've tried everything on this menu today so if you have any questions you feel free to ask any favorites that we should oh yeah definitely the goat and cheese truffle dip really stood out for me well that sounds really good Jimmy you and I we're going to be communicating all night I need the app for 37 17 and 35 all right right now in the window I need that fishing chip I need that slider sliders up Chef a reinvigorated Jimmy has the kitchen moving in the right direction Camari sliders Jimmy keep going FR salad on the Fly and the new menu is being embraced by the customers wow but just when it appears as though it's going to be smooth sailing I need a chowder a calamari a slider Jimmy did you call a calamari for table 30 I just did Abby and Jimmy listen to me are having a communication breakdown I need four soups and one Chow up in the line please that's incorrect uh-oh Here We Go Again a repeat of last night the kitchen's going down we're Jimmy focus on 37 yeah this is the golden ticket this is it all right lead ticket I need a shule dip trouble dip takes 6 minutes yes yes sir all right get it in the oven Jimmy look at me we're falling behind got to work together it has been a little come on guys there's nothing coming out please let's get this food out give me a time on the trle dip please Jesus she's not blogging now she what's she doing she's definitely vlogging she's blogging live from the table we've got bloggers live from their table guys I need a travel DP up on the line right now urgently please I was horrified we are sleeping like the night before they're blogging as we speak I wanted to like just SC Marin come on guys I need some food on the line there's nothing hitting the window and come on guys I need to see some food up on this line it's taking too long literally my kitchen going down in flames listen Jimmy one minute Abigail and there was literally nothing I could do about it AB Jimmy I need a trule JP come on guys it's 45 minutes into dinner service let's get this food out we've got bloggers live from their table guys and an influential food blogger who can greatly affect the future of down City I need a travel JP up on the line right now still has not received her appetizers Abby two seconds quickly take over take over let's go Abby she just tweeted waiting for appetizers getting hungry okay this is not now menu's there chefs are there I need you there control it yeah I know what you capable of yes and it's been tough for the last couple of days granted however got to find your voice come on all right please please it's definitely time to step it up we want everything to go right with that table and we're going to get the job done listen Jimmy they're already blogging that they're waiting too long for food let's get this food out all right how long on a solo trle dip urgently please trouble dip behind you thank you trouble dip in the Sally Caesar's there with that Caesar I need Sliders in a truffle dip come on guys Happ Abby read that discreetly truffle DP amazing yes come on keep it going yes on trayes make sure they come together okay fire that table please yeah Jimmy take 37 did you fire I did fire good that's how we got everything this is a really good SE with Abby focused on the tasket hand Come On Let's Get Loud back there and Jimmy in full control of his kitchen you guys can find that fishing chip quality Entre are quickly heading out to the dining room mid R Lamb Chop salmon ribs fet mid lamb her food looks amazing the food looks outstanding abut amazing it appears as though blogger Stacy place has reached her verdict this looks amazing really good very tender and she's not the only one do you like that and those chips aren't they delicious a lot better than last night right yeah definitely how was everything delicious the flavor was right there everything was great great thank you so much for coming in and we're going to see you again I was living an absolute kitchen nightmare and my dream just came true I'm absolute shocked like this is the restaurant I've always wanted those are the last two desserts Jimmy it's awesome thank you it's a new down City I'm just absolutely loving it right last night I said down City needed to make a comeback tonight we did just that well done each and every one of you pulled off a great service customers love the food Abby how do you feel babe I feel beyond belief fantastic looking back at it now I was so unprofessional get the out of my Resturant get the my the new Abby is professional I just want to continue learning it's just made me such a better leader come on then give me a hug you're not going to ask me I'm going to ask you that's right I Gordon Ramsey are asking you for a hug come here thank you so much I absolutely love Chef Ramsey and uh I'm going to miss him when he goes thank you very much this restaurant is getting back on the map that it hasn't been on in a while and I know it's only going to get better good night thank thank you without question the biggest transformation this week is Abby which I never expected as Abby goes so goes down City if she can keep her call this restaurant's going to be a huge success wow party in my mouth please after Chef Ramsey left Chef James stayed on and Contin to train the cooks he gets prepped and put away allowing Jimmy the chance to thrive all right the meat Lo's being PL that sells the lead and Abby rewarded him with a promotion I wanted to introduce to all of you our head chef James Burman let's get it eager to spread the word about their upgraded restaurant nice to meet you Abby and Rico hit the town this is a crispy pork belly and a lettuce cup doing some Grassroots marketing by giving out samples of their new menu it's right down the street it's walking distance Chef Ramsey saved my restaurant he really did but I've got to continue it I promise him that the next time he comes back the food will be a 10 next time on Kitchen Nightmares I'm shutting the place down Chef Ramsey returns to the scene of some of his most unforgettable confrontations don't you go there don't point that it will be a night of drama you're going to get your ass kick and surprises what happens as Chef Ramsey turns to the restaurants he tried to save did you really hate me that much who's living the dream did you pay the money back and who turned the restaurant back into a nightmare what's going on that's next time on Kitchen Nightmares it's been a year since Chef Gordon Ramsey traveled across the country trying to help failing restaurant tours tell everybody to go home I'm shutting the place down they don't know what the they're doing I'm a loser of everybody I'm the worst they may have asked for his help but that didn't stop them from fighting Chef Ramsey every step of the way go you go there don't point that I like I think you're a jerk well you can't just fting like a precious princess yeah I I look like a princess right now how are you one year later Chef Ramsey is back asking the questions we all want the answers to did you really hate me that much did you pay him the money back has he become less of a snob get ready for a night of big surprises as Chef Ramsey finds a what happened to the restaurants he tried to save first we returned to Leos in Manhattan Beach California will you come out make us look like in front of like friends and customers where a young immature owner spent more time running to the bathroom than running her restaurant breaks me down like no one else has and we'll check in on Anna venzo in boar Raton Florida can I get some servers back here run by a hot Seer owner who was completely resistant to change oh you're going to get your ass cake finally we'll get updated on liistro in Lighthouse Point Florida he wants to meet in R time go himself Andy the owner not only lashed out at his customers you are you looking for naked women dancing on the table he went after Chef Ramsey as well you don't intimidate me what tonight you will see it all I can't keep doing it I'm done whose restaurants are cooking and who turned their kitchen back into a nightmare can I hit him now when I arrived in Manhattan Beach wow this is a California Dream I wanted to move there this little town was amazing just half an hour outside La beautiful beaches beautiful people but one of its local restaurants Le was an ugly mess biggest problem Lisa an owner completely clueless on how to run a business I don't want to hear complaints I don't want to hear I just want to hang out hi she had a couple of diplomas big deal the problem was that Lisa treated Leo less like a business and more like a ciety party Daman is bar manager and someone that I have have been kind of dating in the last 6 months thank you hello Hi how are you very well thank you how are you good I'm Lisa henet Lisa nice to see you how old are you if you don't want to ask 28 28 so you got it when you were 23 what was that a graduation present no so I'm going to have a quick bite to eat okay thank you that's just gross this was definitely going to be a Big Challenge oh I'll by pass thank you crazy the chefs were a pair of brothers ororo and Louis that night's dinner service I realized Lisa wasn't holding them to any standard in the kitchen whatsoever when was the last time you looked in this fridge I never really examined it how long ago do you think that was sliced I don't know roughly couple days couple of days that is going the old food was disgusting but what I found next was an absolute disgrace stop you everybody stop Lisa come here when was the last time this place was cleaned they should be cleaning every day but look everywhere disgusting look at it this is above food I mean come on Louise I am not serving food like this okay that is disgusting I don't think it really has affected or gone in the food like how' you know no Lisa just wasn't getting it so I had no option but to do something really drastic all these tables here can I borrow for 2 seconds please follow me I just stopped serving food in here because of the and the dust are you interested in being served dinner without filth that's your customers you need me to tell you that laugh I'm not laughing I think you're a jerk excuse me Lisa them over it you come out make us look like in front of like friends and customers Lisa you're totally oblivious to what's happening in your business you may have bought the r at 23 my darling but you're not running it grow up Lisa will you things were getting surreal while her staff were clean in the kitchen he's right it's filthy the customers were getting impatient we've been waiting too long and Lisa was hiding in the toilet she's in the restroom and the restroom is in the Lisa let's go breaks me down like no one else has me for I can't go out there that's clean yeah yeah it's the cleanest I've ever seen it Lou okay we start firing up again now yeah everybody was pitching in to save the dinner service Lisa disappeared to the L in fact she stayed in there all freaking night until that last customer left how embarrassing is that is that the kind of trick that they teach you in an honest degree to disappear in a toilet that's not the way to face problems what was I supposed to do like do you want me to go back in dust like I don't get what you're trying to say so no one's ever told you the truth but more importantly I think you're in denial why am I here because we need help and I'm missing a key ingredient obviously tomorrow new start up until that point Lisa hadn't given me one reason for me to believe in her but the next day she honestly surprised me things that I would like to change about Leo today M be proud of the food we're serving keep a clean and sanitary environment learn how the kitchen operates tonight you yeah here we are are on the line that's right yeah show me serious I'm very serious it became so obvious so quickly that Lisa had never spent time in a kitchen before how ridiculous is that Lisa get comfortable with it yes yeah St comfortable why is this not turning on this is hot I don't know what to do with it keep it here whoa why is it flaming okay Lisa may never be a chef God it but at least she started showing interest in the food why isn't it going there I think it's a very valid point why is it going in the microwave why can't it Go the oven's on yeah yeah it's on can you see what I'm trying to say it's really important for you to see this dinner service did have its ups and downs but I did like what I've seen coming out of Lisa and that night we transformed Leo come in come in come in come in oh my God wow it's beautiful that horrendous wall that was dividing your restaurant has gone now the whole thing just feels open and one thing you've got every chance of succeeding in is becoming M hands yeah local cool Wine Bar serving great food great Wines By the glasses more importantly a very cool place to hang out everybody was so excited with the new menu the homemade chicken sausage grilled baby AR chokes one of my favorites FL breads they are fantastic and the energy levels for relaunch night was an alltime high 1 2 3 leader do it welcome to the new Leo thank you enjoy some wine tonight yeah that's didn't take long for all hell to break loose I'm begging just to talk to each other Artur will you please tell her to make some food trying right now I'm doing my stuff too and then the unthinkable happen you know we're out here we we're out this the entire kitchen team disappeared H oh my God hello we you giving up bye too we're giving up Sir yeah I know you're giving up why is this what they do Lou Louie never seen that ever before in my entire cooking career first thing I did I called Scott one of the best chefs I know jump in the car and get down here quickly will you please but without the staff we were toast hey Lou I begged them to come back for Lisa okay we're coming back thisis is music to my ears moments later Scott arrived Scott's here let's get this back together yes listen up everybody I need a Pudo pizza in the oven I need a lamb sandwich up top right now 106 thank you excellent it wasn't perfect but we did manage to save the night more importantly I now believed in Lisa you have seriously grown up this week more than I ever expect you to do I seriously believe in you thank you I can't wait to come back I can't wait to have you back I'll be your honor student good night well then my darling thank you so much good luck spend time in that kitchen I'm back at Leo in Manhattan Beach now last time I was here the owner spent more time in the bathroom than she did in the kitchen has she grown up and turned her business around we're about to find out coming up has Leos pass Chef Ramsey test never done this before you know that or is the business back in the toilet then remember anavan chenzel and boa Raton CCE the owner fought with chef ramsy at every turn okay so you want me to be your pupp because because you're pissing me the off now Chef Ramsey's back and he and CeCe go at it again I'm sat in front of a lady that doesn't really give a toss about the restaurant you don't want to miss this reunion coming up on Kitchen Nightmares Revisited Leos was run by a young laid-back californ I don't want to hear complaints I don't want to hear I just want to hang out Lisa was not only friends with her employees do you have his phone number she was hooking up with the bartender it's probably a bad idea but I'm going to do it anyways and when Chef Ramy wanted Lisa to face the cold hard truth grow up Lisa will you she fell apart and went into hiding where is Lisa has she gone upstairs in the restroom yet in the restaurant Chef Ramsey transformed the restaurant and finally got Lisa to act like a responsible owner and less like a party girl now one year later is Leo's on the path to success or on the road to failure last time was at Leo the owner Lisa didn't have a clue how to run a business the food was rotten the kitchen was filthy dirty and she couldn't understand to why customers weren't showing up I'm dying to see how a business is doing now Embrace myself helloy how are you my daddy good to see you well I want to likewise good to see you too um God the atmosphere here is amazing really good there's one person I can't see where is she I think she's at the restroom oh please you're kidding me she's in the bathroom yes can I have a word with us let me get herur do Thank you Lisa hey so we have a visit oh my gosh Jesus you good to see you D good to see you too good to see you too my goodness me you look great thank you you too this place is amazing I know P house unbelievable thank you trust you to be in the bathroom where is Lisa can't go out there you know you got to go to the restroom once in a while he just has bad timings that was just a general that's a coincidence no we piss you off no no no no no okay good how's things things have actually been real really good I seriously took to heart everything that you said I I wanted to be your A+ student when you came back have you stuck to the plan I've stuck to the plan um I got to learn all the recipes got to know how the kitchen operates we gotten great cleaning habits oh I wanted you to taste the mushroom flatbread that you inspired one of my favorites I'm kind of addicted to it that looks amazing thank you my dling it's the um wild mushroom spinach ricotta cheese Mozzarella that's delicious thank you I'm glad you like it I wanted to make him proud and I wanted to do the absolute best I could so I've been looking forward to this day for a long time the business in terms of over the last 12 months where are we I would say we're up about 20% Which puts me in about a nice profitability wow that's fantastic news so um where's your boyfriend Damen gone is Lisa a good boss Lisa is a lovely boss sounds like it's an intimate lovely I am dating Lisa yes okay who cares Jesus he was out of here about a week after you left I really followed your advice I'm telling you I didn't tell you to follow your boyfriend kind of but did I it was a great thing amazing thing I would never date an employee again ever ever ever never ever let's go back 12 month's um worst moment the dust are you interested in being served dinner without filth dripping in your food does anyone to eat now I think you're a jerk did you really hate me that much I really hated you that much I really did I wanted you 1 to 10 10 11 maybe 11 wow yeah so low that's amazing I know you're amazing because somehow you turned me around now I love you I think they need teacher ah sorry I guess excuse me for a moment the fact that you're running your business I'm so happy thank you I've taken definitely more of a leadership role especially in the kitchen I feel much more comfortable walking back and talking to Louise and making sure it's done right can I just say it's shiny here it is isn't it you want to bring the customers back now I don't want to bring the customer I want to bring out my white glove okay I just want to never done this before you know that last time we got pissy with me this is above food I mean come on I don't think it really has affected or gone in the food like how'd you know all right let's hope did good spotless yay absolutely spotless well done since he's been um gone we've a lot of customers come in and ask about it so I gladly take them back and show them how clean we keep everything I have one other thing that I have to kind of show off to you since you inspired my wine bar I came out with my own Leo brand wine you're kidding me no we shouldn't be drinking lunchtime however so what is this special occasion this is the Pino Noir that's lovely cheers M yeah that's lovely one more thing I have a favor to ask of you you're full of it today I'm full of it today can you help me make a dish you want me to cook for you that please You' become demanding I think he thought I might have been a little bit bossy or I asked a little bit too much but you know he wanted me to take the rains let me get that Chef's jacket you got me last time tonight you yeah here we are are on the line sor Brant Su Chef today you're smart in your old age right let's do some paner duck with a cherry mustardo sauce with shant TRS and some brachel Lots will you grab Lou for me how are you Mr happy man than good to see you welcome back so duck cook it skinside out now the duck just slice it nice and thick so the goodness stays in there now sauce C the chries around now the bad news is you can't taste it I know I'm proud of being a vegetarian but it did smell delicious who's the cheap taster Bruna Bruna Bruna came and tried the food and you could just tell by her face expression that it was fabulous amazing thank you sure the biggest thing I've learned from Gordon is to get back in the kitchen be confident and taking the Reigns of the whole entire operation of the restaurant I'm very thankful Dar keep up the good work thank you I want to give you a token here you giving me a present our single Vineyard Peno a wonderful The Experience overall was priceless and I do it again in a heartbeat thank you for everything yes well done take care thank you bye wow it's like night and D there and Lisa's gone from an immature kid to a very Savvy businesswoman and if she can turn her business around and increase sales by 20% in the midst of recession then trust me sky's the limit for Leos beautiful coming up we return to Anna venzo in bocaraton Florida where CeCe an unstable owner had regular temper tantrums tell everybody to go home I'm shutting the place now and frequent emotional breakdowns now one year later Chef Ramsey is in for the shock of the Year hly crap what happened and later who can forget Andy the hot eded owner from listro go there you won't want to miss what happens when Gordon and Andy are together again I can still sense stubbornness in you know that that's coming up on Kitchen Nightmares Revisited boa ratan Florida to most people a wealthy Beach town just 1 hour north of Miami but when I think of bokeh I only think of one thing CeCe here's your tell everybody to go home I'm shutting the place down she was a real piece of work and in between her temper tantrums okay forget it let's go to another table and her crying fits there's like nobody coming here and five tables we have and everything's up she was driving her restaurant Anna penzo straight into bankruptcy I'm a failure I'm afraid we're going to lose our house I have like a weight on my shoulders that you know weighs 1,000 lb Cece's dad Angelo he lent his daughter 300,000 bucks to get her started now he's working for her I stay up at night just thinking how am I going to give him his money Michael yes and her husband Michael the head server he was too scared to say a word to her here's your salmon deino salad that is until I arrived and tasted her bloody cooking that has to be Florida's worst dish ever if he complains about this I'm really going to kick us ass this one looks like a uh dog's dinner so he is a bigger than I thought just taste that for me would you that's the Snapper Anna soy should be baked a little longer it's disgusting yes him him Chef Ry surpress nobody break his legs here after my disgusting lunch I headed into the kitchen to confront CCE you didn't taste the Snapper I'm I going to eat something off your plate where's Michael what difference does it make where Michael is he's got nothing to do with it he tasted it and what did he say he said it was mush are you kidding me where is he you said the fish was mush no it was tender the way every body else enjoyed it was tender Michael are you honestly trying to tell me that you're now saying that was perfectly cooked what a joke a bunch of yes men telling Madam exactly what she wants to hear come on so you want me to be your pupp because you're pissing me the off so shut the up and talk properly oh you're going to get your ass Kake oh there you go I'm not too sure which is worse the food or the attitude oh can I hit him now can you say unstable a lot of people said you were a jerk I think I believe it that night I thought I was coming to observe dinner service instead I got a front row seat to witness a complete emotional breakdown can I get some servers back here the ve has no flavor at all they just say it's no flavor but they're willing to let you try to put some flavor in it like garlic I I just don't want to put nothing in it CeCe was the Queen the queen of bland Frozen Cuisine it was no surprise food was coming back time and time again I need this uh reduce down a little more and add Michael you know what I'm ready to tell everybody just to leave just don't even want to hear it right now we can't just fting like a precious princess yeah I I look like a princess right sorry I thought this was your restaurant I think Princess Diana didn't hang out on the kitchen she's from your neck of the woods isn't she wow I'm done what do you mean you're done we think coming back what are you stand here keep cooking for nothing I've had chefs quit on me before but not when they've owned the damn restaurant are you going to be right you going to P out I can't get you my breath Michael and I got behind the line to finish off service afterwards I decided it was time for Cece and I to have a serious heart-to- heart it's not a joke for me I care if I care would be here so stop saying I don't care just stop please I haven't said that yes you did it's not a sign of weakness to admit your failings I've closed three restaurants but I also have a number of successful ones 1,650 you are and it's it's I yeah a jerk you told me earlier well you can't be a jerk stop acting like a pendulant teenager you ask me here and I'm here to help so let me in okay the food sucks there you happy finally a breakthrough thank God new day tomorrow okay we start to rebuild I'm sorry I called your names let's go now that CeCe was fin accepting responsibility my team and I swept in and completely transformed Anna fenzo welcome to the new Anna venzo look at the space created oh my God great and beautiful gone of those dark sedated colors we've got lightness it's contemporary and it's Timeless you happy Angela are you happy see my daughter happy so I happy good and what do you think beautiful yeah God bless you next the food cce's old menu had 181 dishes on it1 then I got rid of all the Frozen crap and turned anaan chenzo into a quality Family Restaurant okay let's start from the top baby fried mozzarella ballls with Marin sauce parmesan breaded pork jar baked clams they're not Frozen They're baked so wow relaunch night I was hoping CeCe would keep her standards high and her temper low if something's ready don't wait just send it out does that look good to you it doesn't matter that shop looks burned from here it's done like that just send it out just send it out service it's guys I'm going to flip my lid and none of you have seen me go crazy yet you know what I don't give a if CCE had sent that burnt pork chop out as far as I was concerned she was history and the restaurant was going to go on I was really hoping she was going to do the right thing I know it's hard you do not have to send her out make another one now thank you and just like that CeCe was on her way taking control and turning relaunch Knight into a huge huge success okay por chop start this table eggplant Parmesan Bill marcala spaghetti bowling is no more fuckups we don't have time thank you that's what I need to hear we're going to handle it that looks beautiful that's establishing a a standard CC that's tab not there but there yes yes chef you've got everything you need cc to make this place work go for it yeah stay with it can I hug you of course you can come here you well done I'm back in boar ratan Florida to visit anav venzo when you think anav venzo you think CeCe my goodness me what a girl full of tantum and tears we made a lot of changes and I can't wait to see how they're doing more importantly what kind of mood is CeCe in next you won't believe what Cece's done since Chef Ramsey left what happens don't miss one of the most shocking revisits ever I'm sorry to hear that then we're going back to listro where an angry owner cared little for his customers he wants to meeting R tell him go himself and was in a constant battle with Chef Ramsey you don't like it we're we're no good I'm lousy whatever now a year later we'll find out if liistro is a big hit or a big mess when Kitchen Nightmares Revisited returns Anna venzo an Italian restaurant in boar Raton Florida was run by one of the most volatile chefs Gordon has ever met can I get some service back here CeCe was either losing her temper we can't just F like a precious princess yeah I I look like a princess right or her composure it took a lot of tears but Chef Ramsey gave CeCe the tools to succeed but now one year later Anna venzo gone Chef Ramsey returns to find out that Anna venzo has gone out of business damn looking for some answers Chef Ramsey turns to the one person who would give him the honest truth former server Ashton good to see you good to see you too now what happened first off did she slip back to her old ways yeah oh no like right when you left no no she's like well the prices are way too cheap so she made the prices more but then she also lowered the portion size oh my God so it's like she's doubling price and making everything half the size when that's stupid determined to get Cece's side of the story Chef Ramsey paid a visit to her home what a beautiful place okay fine oh my goodness me look at you hello holy crap what happened uh I lost a half the secret to weight loss is stress I mean that's like the quickest the quickest remedy cannot believe and venzo yeah it's gone yeah we said goodbye what happened I sold I'm finding that hard to understand why when it meant so much to you at the time it's just too much of my personal things got in the way and it was just more important my kids are the most important thing once you have your children your life changes completely an ofan chenza was my first baby I had to make a choice I couldn't do both my family's always come first was the restur busy yeah and we were doing good but the opportunity came up and I want to be with my kids and how's Angela how's Dad he's good him him Chef Ry surprised nobody break his legs here and what about his feeling of saying goodbye to the rest he has the same mixed feelings like oh jeez am I ever going to make a pizza again or did you pay him the money back whatever I'm getting from the sale is going to him good and um Michael how is he we've uh separated damn I'm sorry and what happened because you two seem to be getting on just fine I don't know everyday life pressure of the business and jeez two kids and just a lot how'd you feel now I feel good good mhm you feel good I feel good yeah you look very calm I am relaxed I am think coming back what I I stand me a keep cooking for nothing I was I was under a lot of stress okay so you're at home with the children on a daily basis do you have a job you know you can give me a job I can work in one your kitchens I can give you a job I'd be great to work for you well we can't just fight to like a precious princess yeah I I look like a princess right yeah but I'm not that crazy I was like oh my God okay I I want no wait I'm a different woman now I'm going to stay calm go back 12 months the worst moments I think the worst worst was when you told me that I didn't care I care if I didn't care I would be here so stop saying I don't care just stop please I'm happy you've made that decision to commit to the family and listen you know more than anyone what's right for you and you follow your instincts I was just sad in the fact that I returned and then venzo wasn't run by CC but I'm happy to see you're in a good State thank you I think Gordon and I are very similar in the sense that on the outside it's tough shell and then on the inside it's you know soft take care of yourself you do the same yeah he's not that bad of a guy not that bad look at that coming up he was one of the most defensive owners Chef Ramsey has ever tried to help I'm a loser everybody I'm the worst now a year later Chef Ramsey is in for a surprise what's going on see what it is when Kitchen Nightmares Revisited continues when you move to Lighthouse Point Florida you know you've made it minutes from Boer ratan this little town is filled with mansions and millionaires but the locals who dared step into listro were treated like crap he wants to meet R time go himself you know Andy the owner was so bloody arrogant his motto was the customers always wrong steak is Grizzly get the out of here that's beautiful beef tanine they're a local T I don't give a Andy is an angry man and no one knew it better than his staff hey what's that over there get off the shelf his poor wife Ellen ran the front of house be happy don't be aastro it's fun it's upy it was bleeding money and I was determined to find out why as usual I started with the food okay oh here's the riette B one bite nearly sent me straight to the dentist chair one little bite I think I just Chi my tooth didn't look like Duck carage Christ show him the bone as well Jesus I just bust my tooth here man he found the Bon on listen go away I give Andy another shot with his famous lamb Curry roll sounds very French right spay rubbery something was very wrong you hear it Andy had studied in top missioning restaurants just like me but I promise you I've never ever cooked crap like that the briet I don't know if anyone gave you feedback but it was on the version of breaking my tooth I'm the chef you don't like it that's fine it's your opinion we no good I'm lousy whatever me do you have issues as if bad food and a defensive owner weren't bad enough that night I discovered another problem the service slow is Alex the anyone who take orders in there yes one person takes the orders and it slows down things for Andy amazing Andy wouldn't allow any other waiter to take orders not only that so do you actually cook as well or not I can but Andy does not let me cook we wouldn't let his suf do anything but stand around this is definitely his little kingdom here isn't it his little oneman band hey hey hey we don't have time for talking I don't care if it's him or the queen Jesus when food finally arrived inedible it was quickly sent back to the kitchen Andy she wants it well but not charred they has to meet him well have to meet him well she wants it more whatever I'd stop right there F you and go away treat your wife like a dog don't put my wife into it that I'm going to do it do you know why don't bring my wife into it don't you go there don't point that what I like calm down man you've never ever ever understood the value of your customers let alone your staff because you don't give a about them I'm a loser everybody I'm the worst obviously Andy was far too proud and stubborn to hear the truth from me so I had a little trick up my sleeve the next morning I invited him and out for a little boat ride how cool is this terrific got a little surprise for you sandwich would be nice sandwich you now stop thinking about your tummy in this room are your previous customers and they've got some very important information to tell you it just in general did not live up to our expectations you know you walk through the door it's kind of dark gloomy there's no one in there at all you know it's very uncomfortable honestly deep doubt are you looking for naked women dancing on the table what are you looking for hey relax what are you looking for relax relax relax they don't want to see naked dancers on the table come on Andy these are customers at that night's dinner service Andy was up to his old tricks I need all the Entre now Alan don't make matters worse it's bad enough having him on my ass I'm just saying six has been there forever to prove a point I went to the restaurant next door and ordered dinner would you mind if I order to go no sir not at all say tuna okay how long about 10 minutes sure enough 10 minutes later I was enjoying a great meal that is absolutely delicious while impatient customers sat inside I pulled Ellen outside for a wakeup call they are full I'm just trying to show you what's happening on your doorstep we're going to have to have a serious talk after the last angry customer left the moment I've been waiting for Andy finally let his guard down you're about to blow it completely what that point you you've brought it to light you've came and you've told us and you've showed us and you've brought it to light encouraged my team and I spent the night completely renovating leistra have a look at your new sign oh that's fabulous modern legible does it look nice I love it ready to go inside have a look this is great G to the booths oh thank God take a seat I also reworked Andy's menu the gaspacho perfect for a hot Summer's evening oysters local oysters extraordinary steam muscles I would order that perfect for relaunch night I invited a bunch of local VIPs we're anxious to try your oh I'm so anxious I'm glad you're here you are thank you and the night got off to a great start really but soon enough Andy reverted to his bad old ways come here 2 seconds please CH what the is going on there this one's more cooked than that one Chef I couldn't believe it Andy was about to send out undercooked food and complete ruin his relaunch night I quickly pulled him outside and gave him a big gut check where's the standard you right I admit that you coming in big eye opener I was so pleased the arrogance and the defensiveness were gone and he marched back into the kitchen and saved the biggest night of his career you know what you could do would be nice if you put the spinach on for me snap was delicious they did a really good job thank you very much okay I finally saw the man I've been dying to see you C brilliantly well you're a different Man without you it wasn't possible we appreciate it take care of that stubborn mule yes thank you well done good job I'm back in Lighthouse Point Florida to visit liistro if you came here last year you would have been treated to close service mediocre food and a very arrogant owner we got to it made a lot of changes I'm back to find out if all that work has paid off coming up Chef Ramsey returns and is holding nothing back big question is he still St has Andy stayed the course and turned around listro I'm not going to lie you or is it a flop in Florida find out when Kitchen Nightmares Revisited continues Chef Ramsey has dealt with a lot of stubborn owners but Andy at liistro was in a league of his own don't you go there it wasn't easy but Chef Ramsey got through to Andy and helped turn the business around now one year later is liistro still thriving or has Andy gone back to his old ways last time was at the beastro the food was awful the service was slow and the business was falling apart worse than that Andy wouldn't change a thing more importantly he just wanted to fight with me we managed to turn him and the business around I'm just hoping he stayed on that right path please look at this place how are you welcome back good to see you great to see you you look great you look fantastic thank you we're great we're great everything is great um in general business business has been great 10% up 5% up where are we uh maybe 20 20% up that's great news big question I've been dying to ask is he still s he wants to Mee R time go himself well certain things won't change but he's actually become a lot more lighthearted he was a tough nut to crank I know that where is he he's back there in the kitchen yes there I oh please oh jeez here we go good luck thank you hey hey how you doing very well how are you I can see how clear this place is now the big fridge gone can you communicate a lot easier now with the waiters why you can see now the big question for me have you started the delegate yes definitely you're changing you didn't like the customers last time round steak is Grizzly get the out of here that's beautiful beef tanine they're a local customer I don't give a oh you know I think you just get used to people I think more yeah of course I think the biggest thing that I got after Gord and Ramsey being here was change is good and we did a lot of changes so we did a lot of good okay I'm hungry what's on the menu um surprise me yeah good good good away he looks relaxed in there oh yeah he is and almost uh almost like a changed man he is different but I mean Karma he's more comfortable with what he's doing with being here at leish show so has he become less of a snob and more of a local yes he has I believe that Gordon helped Andy out of the mindset that he's working in a three star mission restaurant in Paris or London thank you amazing thank you I uh I've heard you turn into a bit of a uh a sort of light-hearted uh talented serious comedian stroke Chef now H please take a seat even though I felt confident that Gordon would love the food there must have been a little tension for Andy based upon what happened the last time delicious really good it's so tender it made me feel good to see the reaction on his face cuz he generally seem to like the food so a leopard can change his spots for you the worst moment probably the boat the boat does that hurt you know you walk through the door it's kind of dark loomy there's no one in there at all it's very uncomfortable honestly deep down are you looking for naked women dancing on the table what are you looking for hey relax what are you looking for relax relax relax and I know you did that to make a strong point very valid point yeah good on that note I have a little surprise for you both stay there Excuse Me 2 seconds thank you oh my gosh that's really good I'm so sorry for interrupting um first of all really nice to see you it means a lot for me to be back here to see Ellen and Andy standing strong and more importantly uh this week marks their their 10th year in business at leistra amazing I'm sure you'll join me in Wishing them here to another very successful decade it was more than a toast he spoke so highly of us and gave such a phenomenal speech congratulations well done congratulations thank you very much we would love Gordon Rams to be here in the next 10 years and see this restaurant bustling he'd have to make a reservation though he probably wouldn't be able to get in lunch is on the house today amazing that was a joke thanks c as always thank you very much having Gordon Ramsey here at liistro gave Andy and I a lot of hopes so good to see you likewise I frankly don't know what would have happened if he didn't come last year you know I don't know if we would have still been opened good to see you both and good luck here the next decade thank you byee take care unbelievable Andy is a completely changed man and Ellen looks so happy but more importantly the food is stunning liistro is finally on its way to become a huge success who knows one day he may win a missan star next time on Kitchen Nightmares Jeff Ramsey heads to Peaceful Connecticut shut up what and finds himself in the middle of a family War I can't take it these absentee owners are placing a heavy burden on their children you're never walking at your restaurant and destroying their own relationship I just want to hand him divorce papers can Chef Ramsey pull this dysfunctional restaurant together get a grip or is this eery Beyond saving you're out of business that's next time on Kitchen Nightmares tonight on Kitchen Nightmares Cafe talini is a hot Italian mess this place is pathetic you want anything else oh sick bag Maybe and to make matters worse Chef Ramsey finds himself in the middle of a family War he's here to help us don't let me elow you Keith and Lisa REO May own the restaurant but they are certainly not running it customers aren't going to care about your business if you don't give a about it fed up with their dying business I don't even want to come here tonight nightmare they are now the epitome of absentee owners where's Lisa where's Kei how much more can I do without any leadership this restaurant is completely dysfunctional it's a joke and it's placing a heavy burden on Lisa's son and daughter I'm being honest that you're never at your restaurant who closed your restaurant every night with Cafe tavolini serving as the family Battleground I don't understand how I'm lying I can't take it shut up there's more than just the business that's on the line I just want to hand him divorce papers and Chef Ramsey pulled this dysfunctional restaurant together I can't help owners that can't help themselves or is this eery Beyond saving close that door it's confusion in Connecticut you're out of business tonight audition nightmares Bridgeport Connecticut an industrial city on the Connecticut Coast only an hour north of Manhattan nestled in a quaint neighborhood called Black Rock is Cafe tavolini owners Keith and Lisa rivo bought a successful Italian restaurant on a whim having never worked in the business before Lisa and I were driving past this building and there was a four Ren sign on it we didn't know the restaurant business I'm a hairdresser by trade and Keith own liquor stores we had no clue nice to see you nice to see you how are honey when the place opened up it was mobbed doing great numbers everybody was happy is your cooked all right we were the newest restaurant around and we were definitely riding the wave of success now you walk in here on a Saturday night you think that it's like a old western movie like the things are rolling by I don't even want to come here tonight our business started to turn negative we start to turn negative with it also this place is really driving me crazy my mother and Keith do not care the two of them hate being here Michael hate to bother you do you have my car keys by chance I tried to oversee um the full operation of the restaurant I don't really know what Keith does here I really don't don't tell don't tell me clean um um he'll act like he's the boss he says I'm busy I'm busy I got to go I got to go but what are you so busy with you don't do anything all day you sleep till 2:00 you come here you blow the Pao and then you sit home all day come man you lay down here too I wish I had your life why are aren't the resta lights on the restaurant at 5 5:30 at night what frustrates me is the lack of management period you know he'll sit at home and steer at the surveillance cameras and basically nitpicks why is everybody sitting down here if you have this much money into the place why aren't you there when the place isn't working the numbers are just ridiculous and I I cannot pay bills with no money we're probably in debt $350,000 this is what's going to have to happen I don't want to talk about it anymore our marriage is at a Brink because we fight constantly fighting and fighting and fighting is not going to get anyone anywhere we need chef Ramsey's help because we are at the end of our ropes if things don't change I don't know what is going to happen and if they don't take Gordon's advice the marriage is going to fail and the restaurant's going to fail Cafe tavolini Chef Ramsey is aware that Cafe tavolini has its issues takes the bit Lea but before he can step in the door to explore he Gordon there is one family member who can't wait to unload nice to meet you van Cole can I talk to you for a quick second before we go in no yeah yeah jump in jump in I wanted to meet up with Chef ramsby because I wanted to tell him every little bit of dirt you obviously got something important to tell me first of all it's a family business right yeah family run and it's your mom and dad who owns it my mother and my stepfather yes Mom and stepfather um are they in there yes he is in there I just wanted to let you know that the only reason why he's there today is cuz he found out that you were coming there so he's not handson no he'd be in bed right now actually if you weren't com in there you are kidding me he's lost and he needs your help I what his mom do she just basically doesn't want to be there he blames her for everything for not being successful it's always her fault um thanks for the heads up let's just keep this um between us take care Budd take it EAS thanks man it's freezing Hi how are you hey Mr Ramsey how are you Gordon please good to see you first name is uh Keith REO Keith manager owner owner yes along with my wife lisaa Lisa good to see you so um husband and wife team yes um any of the members of the family working in the restaurant yes they do my son vien okay my daughter Jolie so restaurant's open how many days a week seven days a week and you're here well I'm here almost every day I actually don't work during the day I'm here hello and this is this is okay you do yeah work here waiter here than BR how many times uh week are you here 4 to five four to five so you're here 6 days a week you're here nights only and you're here 4 days a week 4 0 0 Lisa Keith you're going to have to help me out here hold on a minute well you're not here I'm here I just I'm just we're we're here I'm just a little bit confused first of all it's 6 days a week now it's no days a week no I'm he's here why am I going to lie you're not lying but he's here but I'm telling you the truth you just said I'm not lying so you know that but you're not here here to help he needs to know the truth but he is here during okay okay and the more I get up to speed from all of you the quicker I can look at the scenario I just want the truth and nothing but the truth that just helps me tenfold okay uh right where should I sit where yeah yep thank you bless e yeah okay how about throw me out of the bus I haven't even sat down on the starts I told you when did VJ get through the head head hand what happened well he's running the whole show wow huge menu ready or uh yes let's start with Grandma's pan fried meatballs served over house salad okay and then salmon pan roasted slowly okay and the clams oh the stuff clams no problem thank you Hi how how are you good to see you Rick sorry Rick nice to meet you what you do you're the Bender server bartender server and what's wrong with the restaurant uh lack of management lack of man owner is not here very much Keith what are you going to do I have to pick some liquor up can I have a quick word with Keith again please yeah thank you where's Keith you left go get him hurry up what's Sur prise oh he left Keith is not here on a regular basis B want to talk to Keith sayfe they left I could go 2 or 3 days without seeing Keith he doesn't have the concept of priorities of what needs to be done to make this restaurant work why don't you go over there and say he had to go over on his behalf and say he had to leave to get some products for the restaurant he should have did that earlier um Keith left he had to go run um up to the store to get pick up our liquor order he didn't know that you wanted to see him is he fed up with it he's fed up with everything when he comes in and he sees one thing wrong he gets all twisted and then he jumps in the car and he leaves Thank you Lisa a meele salad a stuffed clams those are nothing fast as you can Michael and know way he's going to like this of feeling I was a server at cetan lini I recently moved into the kitchen make sure you get cheese on there please which was uh lagging quite a bit oh Jesus meatball salad meatball salad fresh ground pepper uh no I'm fine thank you Grandma's meatballs look at that wow right now that's an insult to grandmothers that's a mess gross how is it this big soggy dirty pool of juice and crap underneath there Dreadful thank you Jesus what did he say about meall he said that it was it was Dreadful that it was swimming in sauce that was hairy what's happening did he like he said that that meatball was horrible no crumble stop so horrible want to put them in the oven or microwave all right put in microwave you'll take responsibility for that if he says it all right I don't want to know nothing about that stop I do make wave yeah you got any stock ha stuff stuffed clams thank you the size looks like some dog sha in my shell where's the clap oh no what is that but where's the CL absolutely it's got to be mixed in there no it's mushed but where are the clams I don't see it either taste of that please I was like a little scared to eat off his plate cuz I thought he was going to stab me with the fork if like I told him it was good I just taste breadcrumbs is does that mean microwave I mean it tastes like a stuffing that You' stick in the ass end of a turkey I'll take it out of your way oh my God he said that there's no clams in this he said that this tastes like a stuffing out of a turkey those stuffed clams are garbage anyway Kei he hates our food need to the stuffing and the stuffed clams tastes like it should be from like the ass of a turkey or something don't you dear play me for anything like that okay can I have that salmon coming right now Taste of Italy no certainly not in the kitchens maybe a taste of Italian sewers okay here we go um I always get nervous when the chefs start decorating the place with parsley oops undercooked salmon that's stone cold in the middle PE mush van so we'll do this taste the the rice for me so you got inid gloop when was that made I think he made that yesterday oh yesterday yeah how much was that 21 $21 so that's that's a taste of Italian leftovers for $21 oh Jesus anything else uh sick bag maybe thank you holy did you go get the liquor no why why we're about to get raped right now he said he he hates every single thing on the menu he hates everything that he ate he said everything is totally totally disgusting that's talk to him later um why do you need to talk to me later don't let me elbow you um can you lying you don't know you're here at 4:30 you don't know what I do watch yourself bro just just keep that in mind you're basically just making yourself look like a bigger jackass when you lie about things so why don't you just come clean he's obviously here to help you so let Gordon help you you have no clue what I do except when I get here you're right you're right before you found out he was coming here who closed your restaurant every night ma stop don't say shush stop stop what what's going on back there he he's here to help us Jesus somebody call the police what why am I lying I don't understand how I'm blinding I'm being honest that you're never at your restaurant your son not mine ignore them right now because you're embarrassing me keth I'm leaving not going to happen yes I am I'm leaving right now shut up during Chef Ramsey's dismal first meal at kathle tavini looks like some dog shot in my sh the tension between owner Keith and stepson van before you found out he was coming here who Clos your restaurant every night stop it has erupted into a battle Keith I'm leaving not going to happen and wife and mother Lisa is caught in the crossfire I'm leaving right now shut up what's going on about that I'm going to walk out and I'm going to leave no you're not leaving don't say another word then you don't say another word then what's going on he gets mad because I'm trying to tell him the truth and he's making me try to look like an idot in front of you you can't handle the TR BJ that's the problem and you know that you okay yes sir what's going on oh no I just a lot confrontation why are you lying he's here to help us he's not here because the owners run everything perfectly and this is why he's here and this is what needs to change and I can't take it hey it's a lot of don't get upset what's the matter I just it's just it's just the same stuff that just can't go on this business has affected my marriage totally has affected my family I'm totally like beside myself you okay I'm sorry about that don't apologize to me no I already apologize that's your lady and I thought up until now the food was the biggest problem let me tell you the menu was a disgrace hideous but I I got definitely apologize for that okay I need a I need a break I'll be back later surprised he's even going to stay here and even deal with us because think we're all crazy with a restaurant and a marriage clearly on the line Lee let's have a quick catch up just me you yeah just sh on you Chef Ramsey knows he needs to dive in quickly and gather as much information about the financials of Cafe talini help me to get up to speed with where we are in business the money is not coming in I mean the numbers are disgusting we had a night a couple weeks ago it was $40 in the till $40 wow our house was foreclosed on because of the business yep so we've just been declining and just failing we can't even take a salary we could Keith walks around seriously that's why he's so stressed out he doesn't even have a dollar in his pocket and as he gets here he'll see one thing that's aggravates him and then that's when it starts and this is because the cash was dried up yep how'd you get through the day I mean Christ am my I know I'm so depressed some days I just want to hand him divorce papers because I can't take it if the restaurant closes I can't see our marriage continuing you know it's just it just makes it so difficult I mean I hope you can help us but I is it is it too overwhelming let me have a look I need to see everything in action tonight okay okay after a day filled with arguments tears and accusations that you're never at your restaurant shiff Ramsey is back to observe a dinner service when the kitchen is small it's a box you cook 70 odd items on the menu from this yeah did you ever get stuck in the corner no I'm serious I know it's it's ridiculous Hi how are you news of Chef Ramsay's appearance in Connecticut results in a full restaurant right this way okay guys and while customers look to satisfy their appetite Lobster R sure they aren't the only ones can you order me a dinner no I can't do that right now I need a minute okay when you get a minute can you order me a um no don't talk to me right now that's not the way it works I'm putting my orders in making sure the customer's happy now she wants to eat I can't I can't eat now who who wants Lisa wants me to her dinner Lisa just doesn't get it well owner Lisa has to wait to place her order I am starving customers in the dining room there you go oh my goodness are quickly receiving their food fast maybe a little too quickly and Chef Ramsey wants to know why did you just did you did you just pull it out of the fridge yes chef what is that it's chicken and why you cook them in advance that's a space space for time just touch that hard as a work it's how many pors you got in there cooked ahead show me the tray PJ please that's Drive in the Nevada desert these look like they were cooked yesterday I mean is they solid huh I mean I mean I wouldn't hang out on a Christmas tree that chicken that's already cooked it's going to get cooked again who the would want eat this and he's absolutely right Lisa Keith so I'm trying to go up to speed with the chef just feel that there solid chicken that's like for the chicken parm they don't make it to order2 why not we've always done it that way we really didn't know it's a problem that's just mess insane this sucks despite a fast start how's your meal we haven't had any yet we're waiting and it's very long the disorganized kitchen is now delivering food at a snail's pace I'm waiting on a cheese raviol it's getting hot just we give it a second bro come on dude be right there bro I'm waiting on 13 and 11 I've never seen such a dysfunctional Kitchen in all my life Chris squashed down the corner the chicken rehea all these plates have got chips on them what's all those tickers on the floor it's just Madness my absolute Madness where's Lisa where's Keith see like serious people haven't gotten their meals in over 45 minutes the kitchen is just a whole mess and my mother and Keith were nowhere to be found is Mommy and Keith somewhere they sit in the car for no reason Keith and my mother are sitting out in the driveway on a crazy crazy night I'm starving we can't handle this we need help well you know what maybe they should come and worry about the problems that are really happening right now yeah like how uh is a disaster chcken Palms pick it up my mother order this or she she's going to sit in the car and eat it is this normal when we get busy I'm embarrassed now why was this ordered under your name oh it's mine you're going to eat it out here what am I going to eat with my my fingers here that's what they that's what you want give me the fork believe it stuffed pork chop Prim Vera white with Penny while the two owners died in the car where's my bus girl I got a far Valle here's your chicken and sausage have 21 and 22 Michael does his best to Rally the staff and complete dinner service spaghetti and meat almost get out of here boys okay I'm going to get straight to the point you too you've been abusing your Restaurant Van gets angry Michael gets frustrated Ricky gets upset the owners I didn't see you get upset I saw you walk outside with a coat and you were sat in the car it's a joke ke help me I uh my passion is a little uh uh you know down if you got behind this bar and you got on the floor and you did something to show you care people see that customers aren't going to care about your business if you don't give a about it and the two of you said it on a million occasions walking the place I don't even give a about this place anymore I hope it Burns well you know what that's what it's doing burning right to the ground while Lisa's daughter Jolie eloquently sums up a miserable evening customers aren't going to care about your business if you don't give a about it and a frustrating performance by her parents why was this order done under your name oh it's mine you're going to eat it out here Chef Ramsey realizes he has to do something drastic so the following day oh my God look at the restaurant he gives Keith and Lisa a dose of shock therapy what what is that out of business closed plastered against the whole side of the building and uh I just can't believe it what does this mean we can't even get in what's going on well I wish I could say good morning cuz it's not a good morning don't bother crossing the line you're shut down you're out of business Keith it's up I mean I I just it's not what I wanted it's too much money invested in this place this is not good I you letter last night can you read it dear Gordon I want you to know that you have touched home with your perception of Keith and I we are guilty of negligence and irresponsibility on our part Keith and I have let our staff and customers down due to a lack of our participation at the restaurant Keith and I were oblivious to so much before you spoke to us tonight we were in denial we're in denial of all of our faults our plea to you is not to give up hope on us Keith and I are willing to make drastic changes in our lives to save our restaurant unfortunately we need the guidance and and to be able to turn this place around for the best you have our full commitment from Keith and I that we will work as hard as we can to make the changes I want to thank you from the bottom of my heart for coming to Cafe tavolini and opening up our eyes this is exactly what I need you to hear I'm not giving up this is a wakeup call you're not close today but this will be the result if we don't start now and I mean now today we start the comeback and I need both of you to be committed okay I hear you I hear you Lou and clear let's get inside owners Keith and Lisa have convinced Chef Ramsey that they are now committed to the restaurant but Chef Ramsey is not the only one that needs convincing Keith and Lisa address your team I just wanted to apologize to the staff for our negligence giving up on something which I know is everybody's livelihood here I love you for being here you've been with us since day one and if you really didn't care about us you would never be here and I really appreciate it and I do want to get it to a better point if it wasn't for you guys I don't know what I would do you guys really are a great staff and you really have stuck by us it's our fault because we just just gave up cuz we just couldn't handle the pressure I realized that I need to be more um Hands-On it's going to be a personal goal of mine to you know work at it I think Keith and my mom are definitely uh sincere about what's going on I think it's definitely an eye opener for them everything here in the last 5 years has been negative so it was definitely a breath of fresh air for tonight's dinner service Chef Ramsey institutes some major changes we have to stand out from the competition so we need to do something that no one else is doing a family style menu that features a tusin bean soup porchetta with roasted vegetables and olive oil cake a menu family style has to show convenience for the kitchen and the customers will help themselves service becomes a lot more efficient and the kitchen gets out the weeds it is a very small kitchen Family Style Dining should help that kitchen run more smoothly and for the first time the two owners are handson and working tonight owners Keith and Lisa will have active roles in their restaurant Lisa you're going to roll your sleeves up tonight you're serving there you go but I haven't been a server before you're going to be a server tonight Keith I want you physically on the floor what are you good at doing I could make up a cocktail and I could promote it good I like that I never surf before and it to be a little bit scary didn't see that coming at all okay let's go we're opening in 8 minutes yeah let's go come coming up table 21 please it's a dinner service from Hell where's our get a grip deth and Lisa may be finally doing some work would you like another beer but that doesn't mean this restaurant is truly united five meal can talini rebound and recover Keith get behind the line and get them together or is it simply a lost cause close that door that's coming up on Kitchen Nightmares there's definitely a new energy in the restaurant tonight when I order it in a computer am I hitting two that means a part of two go over there I'll show you real quick and both owners are optimistic what are you going to do uh pomegranate bellinis yeah it sounds amazing and so is Chef Ramsey a pomegranate balini I don't know what's in store for tonight but I know that I'm definitely going to hit up the Church down the road and pray before I go on the floor tonight we're offering a family style tonight so you guys make a decision and I'll be back in a few style pomegranate Bellini would be our special dinner drink we should get around of those Keith has wanted an active role I just don't think he actually knew that he was able to do that this this your creation this is delicious oh good thank you a a FL I want M okay good Lisa service yeah that looks good would you like another beer okay okay so proud of you're doing such a nice job Lisa being a server it actually felt good delici does it smell delicious would you like some fresh um pepper yeah to he firstand comments about the food it was exciting but it's so nice to see you being involved it's it brings you closer not just to the customers but to your team with the owners and staff hard at work van table 12 here we go the service is off to a good start love this and the diners love the family style specials these are awesome but the customers who order from the regular menu it's Tak forever for having a completely different experience where's our did you go family style or did you go off the menu we have family style family style it it seems to be coming out a little faster everybody okay your tables are good they're not all right I'm starving about at this point Michael I'm waiting on 32 can I get table 21 please they've been waiting for an hour and a half I'm waiting I'm waiting right now I'm waiting on a flight out of here let's complete a table see we get our together look all those tickets God almighty this is crazy everybody come here come here come here you guys have to seriously get a grip and Lisa Keith yeah you can't run a restaurant with a 70 item menu from this kitchen this is insane if I was the owner I would want to look after every single person that haven't gotten their meal say hey can I get you guys a dessert can I get you guys a drink I'm sorry my mother was just walking around ously and Keith wasn't doing anything they've just really showed no ownership skills tonight Keith slopping like that look look look look I mean yeah honestly what's the matter with it hell sorry guys I know it's hectic but I'm just going to be right back in a nightmare I didn't know what to do I was just too embarrassed to even go up to any tables to apologize I just kind of zoned out and couldn't do anything where's Keith he's not out at the liquor store for a hot dog where is he while Keith and Lisa fail to tackle tonight's problems Ricky needs a new PL before I need it now a leader has emerged in the kitchen you got it Michael steps up and does his best to push orders out spaghetti meatballs Chris thank you you got any meatball take it after that what's next come on I need a stuffed pork chop a chicken Palm Mediterraneo and a meatball platter some poretta meatball rly WRA and as a result the remaining allart orders start hitting the tables this is your final table here that isini mediterano thanks for coming come back and see us okay first let me start with the Positive the family style menu came out out quicker and it's satisfied to customers considering the size of the kitchen it's clearly the direction this restaurant needs to start moving to WS but we have a long way to go Lisa Keith charie describe Keith's performance tonight I thought in the beginning Keith had a lot of uh good energy I do have to say when hits the fan you kind of disappeared Keith please that stuff that did not happen oh God Keith you've got to understand it's your business never ever feel agitated nervous about working inside your business it's going to be a big change tomorrow we're going to relaunch this restaurant but Lisa and Keith relaunch yourselves and if you're not going to do that then close that door it may have been a rough dinner service look all those tickets God almighty this is crazy but the new commitment of Lisa and Keith how you doing such a nice job Lisa was just enough to convince Chef Ramsey to go ahead with his plan of giving tavolini a much needed makeover good morning morning Che how's everybody feeling nervous nervous look at this my hand is shaking okay today we relaunch your restaurant on the count of three 1 are you crying Le I'm already crying two and three wo amazing it's really gorgeous oh my God welcome to New tapine oh my Lord modern elegant unb it really is emotional Gordon's brought some energy back to a place that was really really lacking we've warmed up the dining rooms with a nice fresh champagne wonderful color it's really gorgeous a textured art wall stunning look at your tables new plates without any chips in there they're beautiful beautiful huh oh come on F what do you think it's a new restaurant it's gorgeous just a complete makeover as it's a home run thank you is that lovely amazing yes okay there's more I want you to come through to the kitchen now come in right look at the space Oh my God this kitchen looks huge come in there's more space down here as well come in Michael come in come in come in come in a proper kitchen that's been decluttered oh my God I didn't think we could do this in here Michael how's it feel it feels amazing Chef yeah really really does I'm look forward to working in there it's going to be a breath of fresh air okay come outside one more thing there you go oh my God cavalini Family Style Dining oh my God a complete new identity very very happy it was so refreshing and so new and so different so excited that you just really want to just get to work and show it off to everybody that's your family up there Family Style Dining yes right come in welcome talini's new exciting menu Entre herb roasted chicken roasted with lemon thyme and garlic brenzo equivalent to a sort of striped sea bass beautifully pan roasted sered with fennel and lemon you're real classic Italian a stunning ozuko V demidas and Galata so delicious everything is available family style and alak cart I want to sit down and have dinner here get some forks and start tasting that's saus oh my good I love it oh my God this is going to be such a Talk of the Town people are definitely going to want to come here and eat because the food is just amazing with Cafe tavolini ready for relaunch hi welcome your server will explain the new menu to you and Chef Ramsey's new menu in place an individual portion or a family portion so you can you can get a couple of different things it's really cool it's time for Keith and Lisa to show that they are capable of leading and managing their restaurant hi folks welcome to how are you I'm be popping around tonight making sure everything's fine thank you for coming in tonight I need to give my all to try to make this restaurant a success but I'm just nervous as Branzino is a it's the roasted fun um I don't know what that is look at that what you doing brzo yeah the Branzino is what it's pork fish that's the fish yeah actually it's a uh similar to it's a fish dish tail on head off and it's a little similar to a um uh it's a white fish yes very good yes Michael we got a tusin soup cauliflower mushroom palenta excellent these first eight nine tables are crucial yes yes talk together yes it's a half hour into dinner service Table Six in the window and the kitchen led by Michael is humming for this table right now I just need a crostini and a calamari nice nice nice lovely enjoy good and it appears as though everyone is loving the new tavolini experience it's really really exciting I'm glad you're excited my heart is not stopped okay good let's keep it that way half an hour so let's keep it going yes everything's going really really well it reminded me of 5 years ago when we first opened and we had this Vibe and I always wanted to be here when it was busy what's the overall consensus are they happy are they enjoying it so far so good that's very tasty very tast it's now an hour into service and talini's new appetizers are a hit but back in the kitchen I got two tuskin beans coming for you as well with the two muscles Danny what two muscles the smooth running machine has now hit a major speed bump you're plating two muscles right now and the dinner service is about to crumble Michael was this my calamari right is that right is this Lisa's table Dan no this is Van's table coming I don't know see this is I'm getting a little Lo Dan you got to tell me what you give me what table number Mike you got tickets over there too told to me Michael what's coming next I'm a little up with the tickets for some reason there's another disaster in the kitchen it's a big cluster here now nobody knows what's going on anymore there so much isn't not even funny mushrooms please where's my mushroom palenta mushroom palenta is coming right now we been waiting how long and I hour and half hour and it's taking forever Danny how long for the palenta for the palenta we're using this right here I know how to cook it but how long so just hold on one second come on that's the kitchen is just a whole mess Michael what Michael what FES meal have they gotten anything yet no it's like the worst thing you could ever ask for come on man it's it's 2 hours into dinner service and the confusion in the kitchen it's so much is it not even funny is putting a successful relaunch in Jeopardy I'm a little up with the tickets for some reason and Chef Ramsey knows that there is no better time than now for these formerly passive owners to step up Keith yes sir you know this is not right I without a doubt get it together please absolutely yes I do Chef Ramsey lit a fire under my butt Keith I need you now to pull this back I realized that I needed to get my hands dirty to make this thing a success so what so what should we do now we got to persevere guys got to persevere Keith get behind the line and get them together okay what we got to do is try to work together as a team it's going to take a minute but we have to focus here yes sir all right baby let's do this look we're going with Lisa's table then we going with van with Keith and Lisa now actively supporting their team guys everything is fabulous the kitchen somehow manages to recover table t is what I'm picking up halam Mari and a roasted chicken right that's it here Michael thanks pal and pushes out the remainder of the dishes this is table 15 for Lisa very good to very content customers that is absolutely amazing that's it that's done that's gone perfect bro we're beautiful guys I'm really really proud of you you guys are a really amazing team thank you boss if we can have tavolini be successful like tonight I think everything will will work itself out and our marriage will have a chance to be successful too thank you have a great night everything was wonderful I appreciate that it makes makes my night thank you okay tonight we were teetering on disaster but it's not how you start it's how you finish a service Lisa and Keith you did a bloody good job well done you all did a good job thank you Chef I think we have a lot of work still ahead of us um I think tonight was just a stepping stone absolutely right Lisa Keith you've been given a second chance this restaurant needs you not just the dining room but the kitchen yes absolutely Keith loud and clear Chef loud and clear I think that Gordon's motivation brought some positive energy back to a place that was really really lacking anything positive Lisa I can't do anymore I come back and that front door is boarded up I'm going to be so upset it won't be look after your family mhm keep it going take care it is a little scary that Gordon is leaving you know we have a long way ahead of us now and we have to really you know just get to work don't you stop okay thank you for helping my family yeah keep it going we have such a foundation to work from but with our family problems with the restaurant issues allinone it needs to start from the bottom up and I think we need to start from a clean slate to uh you know be successful unbelievable I'm actually shocked that this has ended on a positive note and who would have thought that our family being ripped apart has been saved by Family Style Dining that's exactly what happened here at tavini finally a taste of isy GR in the weeks that followed yo you find it a little funny that they're outside arguing right now Keith and Lisa struggled with their new rules As Leaders that's too much for me and didn't commit to the restaurant the way Chef Ramsey had hoped I need to have a buff of my seagar in addition a rocky marriage that was moving in the right direction is now over what is going on here do me a favor I advise you to zip it up Keith and Lisa have separated jerk and the future of talini is uncertain the doors are now closed and one wonders if they will ever open again next time on Kitchen Nightmares Chef Ramsey visits a struggling Jamaican restaurant it's an insult of Jamaica proud owner Dr yam Morris runs her restaurant with an iron fist this cannot be like this she listens to no one not even her son please be quiet and on top of that her practices are completely bizarre you're running a hospital kitchen full of bags Chef Ramsey is in for a battle let me finish let me finish my sentence first that might be impossible to win I'm not in denial that's next time on Kitchen Nightmares tonight on Kitchen Nightmares jef Ramsey is in Pasadena California to help us struggling Jamaican restaurant that is disgusting crap it's an insult to Jamaica crowd owner Dr Yuna Morris runs her restaurant with an iron fist I'm coming in because I don't like what's going on micromanaging every detail this cannot be like this are you're working on this get it out now on top of that her practices are completely bizarre you're running a hospital kitchen full of bags and she listens to No One not even her son I've been telling you since day one Jamaican food cannot be cooked fresh every day Chef Ramsey is in for a battle let me finish let me finish my sentence first that might be impossible to win I would walk into your hospital and attempt to tell you your job I am telling you Gordon tries to give the doctor a prescription for Success I'm here to help you you know you don't understand what I'm going to do but she might just be too stubborn to accept it you in denial I'm not in denial tonight on Kitchen Nightmares Pasadena California home to the Kingston Cafe an authentic Jamaican restaurant owned by Dr Yuna Morris who not only is a practice radiologist but is a three-time Olympian all my life I was able to accomplish the things I really wanted to do and so I've started the restaurant because I really enjoy cooking and there were no other Jamaican restaurant around one in the grill Jam steak medium rare you know my son is a manager but we don't necessarily see things eye to eye k please be quiet I'm talking she doesn't really listen to my suggestions and I've gotten to a point where I can't deal with this everything has to be cooked order that's you can't you can't put every ret order impossible not here she micromanages she's focusing on small details like tablecloths being an inch off it's not even see one side over there is long and the other but the biggest focus should be why don't we have any more customers I still see DSes all of these have to change see you have to set standard if you don't set standard how you expect something to run well these knife and fxs are unacceptable and I don't like all some of with these look you see sorry Dr Morris like everyone gets a bit nervous when she's around even myself dad they need their food now there are four people out there haven't even gotten their second yet lots of cooks come in and out they're there for one day then you never see him again remember the salt is one of the most important things not everybody can cook Jamaican food we can't sell this I don't like how it tastes at all it's kind of hard for someone to expect you to do a job and then they keep stepping in and not allowing you to do it Mom Mom you got to you got to let them work that's not going to happen when she's in the kitchen it slows things down this cannot be like this the plantin is hanging over the edges it creates a conflict when getting plates out and then we have to deal with the customers who are not happy sorry about the we it's cold the restaurant's drowning and we're all going down with it we don't get no customers be lucky if you get five tables in all day oh know it's bad isn't it if it doesn't change soon it's it's going to die die I cannot sleep because I have so much debt and my money from my retirement is almost dried up K convinced me that g Ramsey would help the restaurant something has to be done Chef ramse is my last resort after a phone call early this morning Chef Ramsey decides to make a detour before heading to the restaurant OHA I'm all right good to see you Dr Morris's son keone has requested a meeting and Chef Ramsey has obliged how's it going um difficult times ready for sure probably doing about 30% of what we were doing with the summer wow what's the number one problem K in the resturant what is it I would say my mother's management ready well she's very much a micromanager and likes to roll with the iron fist if I Implement something she would get angry and she would want to implement her version of way of doing things oh d That's mix and more importantly how confusing for not just the customers but for the team exactly like you have to realize like she came from Jamaica essentially by herself she's a physician in Radiology okay fantastic she's been to the Olympics Olympics yes that is one disciplined woman right so she's tough yeah absolutely how tough on a scale of 1 to 10 35 oh jeez yeah my mom what she says goes and it definitely does have its strain on the business it looks like a a residence I would have driven right by it hey Mom that's too small that is too small you can't another one let's go let's go let's small can I take over in here no I'm fine I'm fine hello how are you good nice to see you just F could hardly recognize there's a restaurant out there it looks like a house on the outside doesn't look like a restaurant very homy uh where are we going going to the main dining room okay main dining room right it's a strange entrance hello Dr Morris how are you I'm really blessed seeing you I'm sorry I didn't catch your name my name is Yuna but everybody has called me Dr Morris wow you okay Doctor good to see you what's that in there that's CH golden excellent who made that the chef under the supervision of me wow and are you always in the kitchen or I I do everything just to make sure everything runs okay right who's the head chef that would be me young man nice to meet you and first name is Daniel the menu was designed by you do the menu yes good to meet you all can't wait to taste it thank you and here's the lunch menu thank you very much and your server will be right with you thank you wow bizar menu it's like something out of an office fining cabinets hi there how you doing very than you how are you I'm very well thank you I'm matth you great accent thank you how long have you been here what almost two years I met Dr un Morris Dr Morris can be a little over bearing sometimes it's just the way she wants everything to be perfect why do we have to call a doctor uh that's just she's Dr Morris but even in a restaurant yes the doctor's office is next door what literally next door literally next door what a headache oh believe me I think she's really taking on too much I personally think she's slowly but surely running herself into an early grave we have salad that need to take out now it's it doesn't matter it needs to be taken out we're taking it right now so I'll go for the Jamaican patties one veg and one beef mhm got to got to got to have the hot flashes okay so which is your jerk chicken right that's our C dish yes looks like you're having some hot flashes you're right yeah it's hot in here is it yeah plus it's wearing this get on as well I mean I feel like I'm at funeral sometimes when I come to work wow wow wow wow wow wow famous Jerk Chicken mared in secret jerk sauce what's the secret behind it uh the owner of the restaurant makes the sauce really the owner pretty much does everything I'm not even sure the cooks even make the sauce seriously the does he know the secret behind the source uh La I just spotted mind you $20 that can't be right well it must be a phenomenal oxy at $20 yeah it's good let's have that as well okay excellent now stop sweating yeah and relax okay let's see what we got guys two Jon patties uh one beef one veggie jerk chicken and one oxtail okay let's go you guys we need to get the Jamaican patties first please yes Dr Morris everything's soulless it's it's lacking charm and it's like eating inside of a an office block no good tell them let's go they they're going they can't go any faster do we have the J sauce Hing out right now Dan yes Dr Morris we need the next plate are you working on this yes Dr Morris okay beef patty yep with a little little bit of mild jerk sauce there and this is the veggie patty okay I'll leave you to enjoy those thank you absolutely gross that sauce is Dreadful the p is raw soggy pile of dough they would kidnap me if I served that in Jamaica right now how are the patties I sauce is Dreadful I don't like it myself it's like a gloop the sad news about the Pate the pastri is undercooked it's hideous hideous let me get rid of these for you and this one is the jerk chicken hot flashes is that the same sauce yes take that away please D take this away you got it thank you look at my rice it looks like a silicon implant perfectly formed G guys do not put any more jerk sauce on his plate he hates it oo nasty not an ounce of seasoning there cold how's our signature dish blanders cold chicken disgusting thing over cooked rice and when was that chicken cooked I couldn't tell you to be honest with you go and ask doctor this is dry as hell we it thank you when was the chicken made Dr B what you didn't like it no he said it dry you know why jerk chicken is dry in Jamaica it's supposed to be dry he doesn't eat Jamaican food every day I eat it every day so I don't know what he knows of jerk chicken this is our oxtail student lima beans Cottage everywhere what a mess $20 how was the oxel sadly nothing's been trimmed so it's full of fat Bland and the temperature I mean everything across the board here was sort of barely lukewarm okay let me get rid of that for you what an embarrassment it sucks man like I I've made points about this like everything they said you've already said before huh yeah I'm just glad that I was right you know on the right side exactly doctor I would like a word with you I'm not afraid of Chef Ramsey I'd like to talk to you and K even if he had horns I wouldn't be afraid of him okay I'm I'm embarrassed I walk in a dying room that felt cold and just flat when the food arrived soulless everything was horrendous barely lukewarm dry and tasteless it's an insult to Jamaica the patties the actual Pacer on the side was raw as for the jerk Source disgusting I'm going to say this um from the get-go I always felt that everything should be fresh cooked order you morning could you be quiet he's talking okay let's move on shall we I've got bigger issues honestly hot flashes isn't that a system of men pause you can not necessarily not necessarily depends on how you perceive it forget the strange name that Dreadful Jerk Chicken dry just a minute let me set you straight most Jerk Chicken in Jamaica are dry in Jamaica as a matter of fact I let me finish I feel that the jerk chicken that we do are more moist than the one they do in Jamaica now let me tell you something also let me finish let me finish my sentence first mostly dry I can accept dry and edible I can't I'm ready for an argument cuz I am not going to sit here and kiss your ass for trying to tell me that is a Jamaican jerk chicken you're trying to Le me no no no I'm not trying to let I would walk into your hospital and attempt to tell you your job I am telling you I don't know what kind of herb from Jamaica you've been smoking but that is disgusting crap coming up why are you so stubborn Chef Ramsey takes on a doctor in denial I'm not in denial you don't understand what I'm going to and a kitchen that is ready for emergency surgery what's the addiction to bag can Chef Ramsey bring this patient back to life I so want you to succeed not serving food like that you don't or is Kingston Cafe Dead on Arrival you've lost the plot I'm not crazy I'm out of here that's coming up on Kitchen Nightmares Chef ramsy came to this Jamaican restaurant hoping to find food rich in flavor but instead it was Bland as not surprisingly he had a heated discussion with the owner most CH Chicken in Jamaica are dry let me tell you something also let me finish let me finish my sentence first that is disgusting crap still with a bad taste in his mouth Chef Ramsey returns to Kingston Cafe to see how it operates in a dinner service where does the food um serve from the window it's right there that's the window there you kidding me try to work with what we got Jesus Christ exactly stuffed jerk coconut rum shrimp as the first orders come into the kitchen okay let's go you guys let's go Kingston Cafe's complimentary salads get sent out to the diners folks your first course comes with every meal it's difficult to he out of this glass the salad I ordered is it going to be like similar to this it's going to be a little similar it is can I change my order sure what the is that in the martini glass the salad salad Daniel yes who put the salad in a martini glass is there a doctor in the house how many glasses there's trees in the corner there that they take oh my God you are kidding me Jesus Christ who's doing all this oh my good good god um Garden if you continue love that Jesus Christ actually going to appear I hope so cuz I think that's what's needed right now dressing a salad takes seconds tell me what's wrong with that it get soggy and it's nasty turn around and tell the owner it's soggy and it's nasty it doesn't mean that it's really bad because he's never seen something like this before I want you dress in the salad in a bowl okay okay even though he was just planning on observing Chef Ramsey can't control himself and institutes his first change we got fresh salads dressed to order and in a bowl well done EXC but Dr Morris make sure it is warm is still the woman in charge can we give a better piece of chicken I don't like a micro managing whenever and wherever possible is that warm tastes like this is not Jamaican there's no taste can I have another piece of chicken I don't like this they don't like this okay they didn't like this sit up two old people right here if they're not Jamaican they're not going to like it Dr Morris doesn't really like to hear a lot of complaints about the food she does what she knows and wants to do what is that there chicken breast Daniel yes when was that cooked that was cooked yesterday Jesus Christ doctor yes I can't believe we're doing this that was cooked last night it looks like a giraffe's tongue okay makes me feel validated I guess that the points that I've been making for months are the points that he's making now do you have a dog at home don't feed them that K just come over here okay now ke he really getting me very upset suppose I punch him out because let me finish right let me finish ke all he did ke please be quiet first of all he want us to cook everything fresh why can't you do that you can't yes you can Jamaican food cannot be cooked fresh every day do you understand that mom we'll finish this later what is that there oh my God you are kidding me bags everywhere Christ almighty oh please what's that in the microwave 4 days ago when I first worked here I was like oh no really bags come on what's the addiction to bags is it a medical thing like donating blood in bags or everything we've got is like in bags where do you want to put it then if you're now going to tell me that Rice stays better in a bag inside the steamer Madam I'm really sorry but you've lost the plot I don't like when you disres respect me so if you can tell me where you think I've disrespected you you told me that I was crazy upstairs I'll tell you why the practices and how you're running a restaurant is packed with stupidity I didn't say that you are demented didn't say anything like that at all you no you specifically say like this that's what you say to me you let me finish if I say that to you how would you feel I'm not a delicate dainy flow is going to take everything you say personally but let me tell you something the practices are ludicrous can I just show you something ready no answer just just feel that it's frozen it couldn't be well okay okay it should it should not be frozen well it is frozen no no no no don't tell me okay another sh no I've got to finish my sentence frozen solid disgusting overcooked chicken you're resisting it that's fine no no no I'm trying to say it should not be frozen if they did it yesterday I understand okay but I've just told you it is right now you're running a hospital kitchen full of bags that I'm out of here you may say I'm crazy but certain things he says about you making food I disagree with him I'm not crazy I think the doctor needs a doctor who put the salad in a martini glass after a very revealing dinner service you're running a hospital kitchen full of bags chef Ramsey knows that Kingston Cafe will never overcome its problems unless Dr Morris realizes she is causing the sickness not the Cure so mission number one this morning is a quick visit to the doctor's office located right next door to the restaurant good morning oh good morning do you mind if I come in come on in when Chef Ramsey came to my office I was surprised because I did not expect him to come back okay you're so smart but you're unaware of the dramatic change that's needed to reposition this business why are you so stubborn I'm not stubborn the practices you thought were correct last night are backwards you're in denial well um I'm not in denial because I I'm not in denial I'm not here to fight you I'm here to help you okay just help me understand where you are financially what have you put into that restaurant in the last 3 years probably over $300,000 you know I just been using my credit card I borrowed money to just to maintain the restaurant so how much longer can you continue along these lines probably a month but that doesn't mean I'm going to quit well you may not have a choice does your team does your son does your management understand my okay my son doesn't tell you the honest truth my son he's only telling you what he thinks you want to hear I appreciate you telling me he doesn't tell you that he's not dependent able and doesn't show up really no he doesn't you don't understand well I won't understand unless you tell me you know you don't understand what I'm going to you ask him to do anything he argues if I say a he argues about B do you know how I'm hurt that I have my kids who I have sacrificed my life for and they don't follow through on things that they need to do and I have to be doing everything but this is a huge amount of pressure on one pair of shoulders isn't K worried about you in terms of I don't think he does I think the server worry about me more than my son does and you know what hurts me is because my mom died when I was 10 and I didn't have a mom when I grew up and I just grew up and be determined to be somebody when I grew up and you you are and you did it and you accomplished it former Olympian radiologist doctor come on don't let the negativity in the restaurant destroy your self-esteem no wonder you're agitated no wonder you're deeply concerned the pressure on your shoulders is ridiculous and you've You' done everything before this restaurant right in your life you've got every right to continue with that self-esteem and you're not going to be dragged down by that restaurant this may be the first time in your life doctor that you need help and I'm here to do that for you okay I appreciate that let's not Clash I'm here to help okay I appreciate that good and I'm sorry I appreciate your honesty don't be sorry come on come here come here come on I really feel that I can trust him now and that really means a lot to me cuz I'm I'm not used to asking for help y's in pain she's desperate and she's got so much riding on her shoulders the big question for me is how committed is her son to helping his mom K yeah I'm going to get straight to the point what do you want out of this restaurant and how much you committed to helping it turn around if you would have met me when the restaurant first opened it would have been a completely different vibe in what way I mean like I was really passionate about this thing I really was I was like look Mom this is a viable business and I pushed so hard for it and I wanted her to see that I was right but she doesn't want to approach the business in in a way that'll make it work you seem to be in competition with your mother it's it's the nature of our relationship are you aware of the financial mess that your mother's in she won't tell me this place is days away from closing she has horrendous credit card bills right her retirement is in Jeopardy and let me tell you something the most important lady in my life is my mother right and what she done for me has been extraordinary hasn't your mom done more than you could ever imagine absolutely and that's coming from a lady that had no Mom so drop the bravado and focus on your family because if this restaurant goes down you're going down with it got it all right thank you he's definitely right and I know that she needs help love my mother to death and I'm not leaving you know her to handle this by herself after important breakthrough conversations with Yuna and keone oh my gosh Chef Ramsey looks to energize the restaurant and improve the quality of the food so tonight's dinner service will feature a barbecue on the patio with keone at the helm that's what we can be wearing later don't dirtier all right and everyone in the neighborhood lifting their windows up and wow where's that smell coming from by running a delicious barbecue outside Chef Ramsey wants youa to realize the merits of serving Jamaican food that is not only completely fresh but rich in flavor so the restaurant's running in the restaurant and the barbecue is taking place on the patio any questions no Chef Okay jump in have a little taste wow that looks amazing it smells good out here the chicken is good that means a lot coming from you it is I like the chicken it's different but it was good I would give him a B+ but I'm worried because people come in like the other one also so you don't want to change too much okay you excited yeah very much good let's go cuz we half now coming up will the new barbecue be the answer to Kingston Cafe's problems hell will the kitchen survive dinner service I so want you to succeed not serving food like that you don't and can a mother and son find a way to work together you like to argue this isn't an argument these questions all get answered oh gosh when Kitchen Nightmares continues as the doors open for dinner customers are offered the regular menu in the dining or the special barbecue menu served on the patio at any time you can just go up and start serving yourself roasted corn with chili lime butter the colors and the smells everything was vibrant and exciting that looks so good it's pretty phenomenal it's a really good idea though while keone oversees the barbecue which is already generating excitement I need shrimp they're defrosting right now head chef Daniel and the kitchen staff are unfortunately stuck in their same old habits what in the is that cups and bags cups and bags I thought the only thing that went in bags were bodies I hate those bags gross so where's the fresh rice for tonight we're using the same rice that we made yesterday hell I'm extremely frustrated I wanted to make fresh beans and rice today it was not the decision Dr Morris wanted to make we got no fresh rice on there okay and apparently doctor's orders are use the old rice in the bag I'm sorry hope they get our food out soon in spite of the frequent use of the microwave guys it's been 20 minutes on a order of Rudy shrimp we're just waiting for it the kitchen struggles to get food out to their customers I could have grown a beard by the time they bring my meal in the dining room the the atmosphere was a little like down where the food kept taking so long people just weren't generally happy whereas when I poked my head outside to the patio people were laughing they were having fun it wasn't almost like two different restaurants tonight that is that was really good really good chicken J great newes look how popular the Barbe becoming right and that smell M nice makes you feel like you're back in Jamaica huh from Jamaica to depressing after what seemed like an eternity customers in the dining room are finally receiving their food but it doesn't appear to be worth the wait the fish is really dry I think it may be overcooked overcooked okay I'll let them know right now what's wrong with that they said it's too dry and over just G out Daniel what she just wants to try something else El Jesus recommend the barbecue we got a stunning piece of salmon out there cooked perfectly Go Get It Now quickly okay dry and overcooked is that still the is that the Frozen stuff yes that's the Frozen stuff there's rubber here she's absolutely right thoroughly frustrated Chef Ramsey jumps into action and puts together an entree of barbecue salmon let's hope she enjoys can't believe we're serving barbecue food in the dining room there we are Chef ramsy plated it for you oh my God so there you are okay thank you you're welcome oh my God that's so good excuse me how is that it's great great the barbecue oh my God next time patio yeah enjoy it yeah thank you you know please the smell yeah it's beautiful fresh barbecue and the verse out here is wonderful it's beautiful I really appreciate it good good good good change is not easy you know but I was really impressed with how many people enjoy the barbecue tonight so I'm willing to allow him to tell me how I can make it better okay tonight was a tale of two restaurants un let's hear from the boss everybody out in the patio we're very pleased inside that was different inside everything was bad yeah you're right we did confirm the barbecue worked clearly tonight we had eat something but we might have to take something something away cuz it's been bugging me from the first minute I walked in here hang on a second yeah irritating bloody hell what is it does anybody know could have be what what the is going on oh gosh fed up with the amount of food that is being reheated oh my God you are kidding me Chef Ramsey have to take something away hang on a second yeah is determined to get rid of this damaging practice there's more plastic here than in Beverly Hills say goodbye to your backs looking at all that food first thing that comes to me was dollars youa yes I want you to succeed tonight it stops we get rid of the bags we have a simple practice of cooking raw ingredients on the day and serving them trust me if we don't make major changes on relaunching this restaurant we don't stand a hope in hell good night see you in the morning good night sh thank you Jesus it was kind of hard to take I think it's really going to work out Dr moris but he he wants me to trust him so I'm going to do that with Dr Morris seemingly on board Chef Ramsey and his team spend the next nine overnight hours bringing the Caribbean Spirit into Kingston Cafe good morning good morning morning here on this very patio we had a taste of success right y now the idea is to get that success in through there ready yeah y let's go in we go straight through oh my God oh my GOP wow oh little at that how' you feel this is fantastic Chef Ramsey transformed this entire room into the Caribbean let's start with the carabine blue we removed the artwork from the walls and got that Cabana effect that carabine feel yes oh my God I feel like I'm at the beach you know all I need now is a nice cocktail in my hand and it would be a great day oh my God un if you say oh my God any more times trust me he'll appear the first thing you said to me when I arrived good God if you continue love that Jesus Christ actually going to appear oh my God have a look at the tabletops gone is that white linen it's a casual exciting fun inviting dining room we've got some really nice woven steel place mats and beautiful China and look what's on every table YooHoo it's j SAU that's brilliant oh I'm so happy I know it oh thank you it's promals I'm completely happy for my mother you know that's the biggest thing along with the new Decor jef Ramsey has replaced the tasteless uninspiring old menu and in its place a tasty Fresh menu that celebrates Caribbean cuisine please take a look at the Kingston Cafe oh my God new dishes that is so beautiful just have a look at the vibrant colors first off yes it's really beautiful more importantly it's fresh a taste of Jamaican platic for everything on there you could wish for in a Jamaican restaurant yeah the patties are are phenomenal a Kingston special barbecue that will be done from outside barbecue chicken Kingfish and a Tamarind marinated skirt steak it's beautiful it looks good right yes so are you going to look good because we're going have a little fun with these beautiful yes yes look at that and Matt when you swept in Black we won't see it thank you yes yes now hold that pass them along they got your names in there this shirt's definitely more casual feel than the white shirt and tie and I really think this has got to go start tasting that fish is perfect yeah it really is this is the best Jamaican food I've ever had this is actually probably the best food full stop I've ever had I love it taste this Chef Ramsey has opened so many avenues for me that I could never ever repay him for his kindness one more little Sur surprise come through when I first arrived driving by I missed the place it wasn't clear enough time to make a statement to Pasadena ready yeah that look at that oh beautiful you can see it from miles away yes that's true okay oh dear it was really exciting seeing a new sign that was so visible and colorful thank you really appreciate you so much now there's no way that anybody cannot see the sign let's make this service an amazing service yes okay with Chef Ramsey's Vision complete it's time to relaunch this Pasadena restaurant how are you guys today good welcome to the new and improved Kingston Cafe as you can see we' got the new menus down I'll go with the jerk chicken the barbecue we're going to do a taste of Jamaica all right here we go all right you guys we got a tasty Jamaican pla barbecued jerk chicken barbecued Tamar skirt steak may I have some chips please only minutes into dinner service M appetizer platter appetizers are leaving the kitchen at a steady Pace tuna aiche and lobster Fitters are going to come it's really good and more importantly customers are thrilled with what they are receiving that is so good isn't it but the real pressure is about to hit getting backed up on ticket Jesus Christ and head chef Daniel is already a little flustered guys K13 K13 they already got their food K13 already got their food oh no K13 has already had their food why are we sending food twice who's organizing this it is me I need one person to start taking control I beg you yes what table's going next please that is for P4 so P4 good so let's let's all sing off the same page and we send P4 together yes I was mixing up some orders sending things to the wrong table and that's that's unexcusable let's do the red snapper I've got that here red snapper okay oh no it's black as hell why it overcooked sorry look at me just tell me why so I can help you let me I so want you to succeed so do I Chef not serving food like that you don't it's relaunch night at the Kingston Cafe and after a promising start oh no head chef Daniel has lost his composure Jesus Roy and his standards is black as hell things just weren't going the way we thought they would it overcooked I you gave it to the girl to sense all let me redo it that table over there they were seated after us and they've already eaten the food wasn't coming out in time and it made us look bad it was going downhill fast guys I'm sorry about this guys I can ass show you it is coming out okay K what about the people been here for an hour mom what can you do just two seconds look two seconds come here I need someone getting a grip of this now and waking them up because we're going to make ourselves look stupid yeah Dan's got to seep up the plate and you need to get them together a little bit Yeah rally them around yeah all right yeah we're sinking and we're falling behind all right Dan please just make sure that anything that you're doing you're doing two up or three up because we're falling fine K is your man the off the same page yes yeah this is what I need you guys to start doing get bowls of chips and we're going to start giving them to the table so they can munch on them while they're waiting on the food okay thank you thank you thank you everybody gets chips here's a little chips to hold you over this is really good hey guys there's also a dessert that's floating around okay so make somebody else do it give me the ticket I take in the back and get it done no Mom no you're not knowing what's going on Mom I definitely want my mom to understand I can make this thing work walk around talk to the guests you're more important way I can't talk to them no you can't Mom I don't want to argue with you you like to argue too much this isn't an argument okay what number is this K7 bar Mom Mom Mom stand away from this area you can't help Mom not right now I need two seconds with you please came back right now got to let him do it got to let ke do it he's trying you he's showing that level of commitment let him do it smoo the dying room okay 30 seconds bobbing around each table okay let him do it let him find his voice I just want to finish this order right here guys it's going too slow Dad yeah I understand that you can put more shrimp in there than that right no I I see dude you can at least fit one more in there this is almost an hour on this ticket there you go gon's leadership has help stabilize the kitchen can you work on four be patties and two jerk Wings allowing customers to finally get a taste of the New Kingston Cafe oh oh that looks amaz oh my God beautiful I I need uh another coconut rum shrim finally I would definitely come back just for we just need to finish this how is everybody doing we love it we're enjoying just by on good I really appreciate that I guarantee to you it be going to be so much faster and better okay the fact that I have open up and is committed to keep his menu that's a big thing for me well let me tell you I grew up on patties in Jamaica in Kingston that squash Patty was absolutely amazing it took me back to my childhood here really yes thank you guys great all right guys dinner service is over yeah great okay what a night yeah but we are the bus out there on the patio and a buzz in the dining room right the customers clearly love the food that's good clearly we did have a problems but there was one person that did step up and helped in a big way to turn things around K thank you thank you good job tonight K really stepped up to the plate I'm so proud of them he did a fantastic job to all of you cook your hearts out and serve with a smile good luck thank you thank you Chef thank you go oh can I just a little word with you through there yes thank you it's been a gigantic step forward and we are only going to get better now K he proved he's capable oh I know he is very intelligent young man I know but you have a tough decision in front if you're going to make him part of the business then commit to doing that okay either you make him feel like a partner in the business or you let him go you cut the Apron Strings one or the other okay okay your decision okay now there's one more thing do you fancy a race oh you want to run yeah okay come now I'm joking I'm joking I'm joking hold on God bless you initially I didn't like Chef Ramsey I'm telling you to let me finish but now I realize that he has a wonderful heart he's going to be so proud of us when he comes back what a week my goodness me I only hope that this Olympian Dr mother can now add successful Resturant to a resume why because she deserves it big time let me finish let me finish shortly after Chef Ramsey's departure yaa decided to encourage keone to concentrate on his education and step back from the restaurant and you know I'll always love you don't care you and I fight and I you know of course Yuna however is more dedicated than ever she is committed to cooking fresh collaborating with her staff and maintaining the standards Chef Ramsey put in place please enjoy it as long as I follow what coach Ramsey explained to me what we need to do it has to look good and it has to taste good the future of Kingson Cafe looks great next time on Kitchen Nightmares a sibling rivalry threatens a legacy that spans four decades every day is a fight jef Ramsey must break through the the jealousy she shouldn't even be here the anger they can't work together and the resistance you don't give a so we can fix this French restaurant I've be giving up before it tears this family apart I can't keep going you better get a grip things don't need to change that's next time on an emotional Kitchen Nightmares tonight on Kitchen Nightmares Gordon Rams is in Southern California where a sibling rivalry threatens a legacy that spans four decades it's a battle every day they can't work together it's a fire while sister Seline may be too aggressive Martine you heard me right her brother Alex seems to be too laid back you don't give a as for the chef he is completely fed up I'm burning out I'm burnt I'm burnt I'm burnt and everyone in the family is suffering every day is a fight I can't keep going now Chef ramsy must break through the jealousy are you pissed that she's come to run the business she shouldn't even be here the anger this is going to up everything and the resistance you just sort of given up have you given up so he can fix this fractured restaurant this is much much worse than I could ever imagine before it tears this family apart this is destroying us that's tonight he going to hate me even more for this on a very emotional Kitchen Nightmares I don't even think that anyone knows how much check Ventura Boulevard one of LA's top destinations for shopping and dining on this Fame Street is a landmark restaurant called LEF Freight a beast owned by French immigrant Andre rilon laf open in 1972 we were the only French restaurant on the boulevard right this way it was always busy even at 12:00 at midnight we were packed after years of success Andre's son Alex was eager to join his father at Leaf freit I was looking forward to my dad and myself making this restaurant work for the next 15 20 30 years but two years ago Andre's daughter Seline decided she also wanted in on the family business Alex do you care this going out like this the supie you're the boss I know my brother's not happy that I'm here I know he wishes that he could could just keep going the way he was going I think that this restaurant has so much more potential than it's already had and I really felt like it could really make a difference here I haven't eaten much I can make this at home not in a good way the food is mediocre at best what do you need I've been cooking a fre for about 19 years I'm responsible 100% for everything is in the kitchen I don't think the manual is uh is there is nothing wrong with it onion soup is bitter onion soup is bitter Martin is a Napoleon complex yes give me the number table he's a little man with a big mouse I've watched the food just slowly kind of go down and down and down Su Place coming back to eggy I've made my comments I can't tell anybody anything Alex just I either get argued with or I get told no good old S W Alex he's a little laxidasical sometimes he resents Seline I'm not the manager tonight he feels slighted he feels shunned my brother and I used to get along really really well and we were very close the restaurants hurt our relationship pretty bad I don't hate Alex he hates you I know he does it's really difficult for me because I'm the one who has to be the the buffer for both of them and I wish sometime they can understand each other it's so quiet in here the numbers just cut down to a third of what we were doing before now we are dead by 9:00 hey we only did about 20 covers tonight it's going to be tough I need Chef Ramsey to come in because someone needs to say hey look this is what's affecting your business business yeah it's slowing down but why do we need to change things when it has been working for such and such amount of years we're losing money and uh it's time for my kids to take over and if they can't work together just have to close the door before Chef Ramsey makes the six-mile drive from his La restaurant to the free owner Andre rilion is anxious to meet with him privately how are you today all right welcome to Gordon Chef Ramsey to give Chef Ramsey a quick briefing into the problems of his restaurant excuse me two seconds hi chef M how are you hi my name is Andre Andre good to see you I want to talk to you about the problem I would make business uh first of all in terms of the business it's been there for how long the business has been over there for 38 years wow it's been good to me until recently I'm starting to back up and I want my daughter my son to take over oh so you're passing to them I'm trying to and who are they Alex Alex is my boy he older one and sing a sister so what is the number one problem with the restaurant I think it's mostly the communication between my daugh my son but they somehow it's a big Clash s went and try on her own business and didn't really work out so she came back and worked for me when she came back Alex didn't want sing to come back because he saw the own the place they never really work together and it's really difficult to to find a solution it's getting to a point where I can really handle the conflict of personality and I hope Che friends it can help thank you for coming over it would be great back nice to meet you see you shortly okay thank you hello how are you I'm great nice to see you my first name is H I'm the manager okay great how long have you been here 20 years 20 years here 20 years wow wow wow what's that monstrosity in the middle there that's our dessert case this what your dessert case is there a problem with the kitchen or does it always stay here it's been here for 20 years that I know of so it came when you came wow what is this that's our dessert tray holy crap did someone drop it they could have how long has that brick been sat there that's our homemade bread ping that's been there I think longer than youve been here huh well they yeah you're right yeah okay Chef Ramsey's right about the dessert case I think it should be out of here right where would you like me to sit here yes sir I've been trying to get it out never since I've been here can you hear the noise of that thing in the motor who wants to come out to a restaurant and sit next to a fridge constant buz um is Andre around would you like to see Andre yes please yeah okay thank you good to see you likewise good to see you too dessert fridge is a disaster Andre yes chef Ramy would like to see you yeah color's ghastly G how are you how are you right yeah good to see you again my D how are you I'm s good to see you likewise she's going to take care of you Gordon coming here was pretty much my idea you're going to look at the menu for a minute absolutely definitely I'll be right back than S because it's really become a big pointing finger match of it's so and so's fault oh it's so and so's fault but nobody's taking responsibility for the problem I'm back you have any questions for right now um what key would you recommend I prefer the line that's something we're known for you let's do the Lorraine the line and then I'll start with free salad and then the sea crepe not problem thank you guys this table that's coming in right now is for Gordon crepe I'll take the leaf fre salad to him Chef Ry would like the food because all my food is good how much dressing would you like the usual amount thanks about 3/4 a start and inside the salad we've got inside the salad is the Roma the um the walnuts and you've got your blue cheese as well and that's one portion it's massive salads are large and it's usually good was an entree thank you wow it's bland the vinegar dressing is so Jesus the um vinegar dressing is so strong just overpowering are you through with the salad yeah I am yeah clear it that's so acidic yep I already know did you mention to the chef yeah no one listens to me you knew it was wrong you told them but no one's listening to you sorry my life but why is that Martin doesn't listen to me and he has an issue taking anything from a female is this chauvinistic stance yes some of it that's absurd I understand that disgusting I'll let him know thank you I am embarrassed by the food I just think that it can all be improved immensely Martin your vinegret is too vinegre okay you know what is wrong with it because uh we've been running this food for many years Martine you heard me right I'm just letting you guys know what he's saying okay than you this is going to be the seafood crepe I'm going to set that in front of you here it looks like a pie basically they take the dish they line it with the with the Crepes they fill it with the items fold it back and then they bake it they're not like your typical French crepe but why would you call it a crepe if it's not rain a crepe I think when the seafood crepe comes out it just looks like a slurpy mess of black can I have a word with your uh big brother is he hey or not he's unfort not he will be here for dinner service tonight okay all right enjoy thank you okay oh that is hideous it's it's it's hot in Parts like in the middle but on the side there Stone Cold want me to take it is the oven not working no the oven's working fine can't serve this and expect customers to flood through the door I understand how long's he been here the Martin too long you're not wrong there Martin lost his Mojo around here many years ago if you got someone who doesn't care about the food they're putting out what do you have Martin he said it's hot in the middle it's cold on the sides he doesn't like it thank you oh how long's that been under the grill cuz it looks like it's been overcooked it's piping hot is he microwaving that I don't know girl yes when normally something's that piping hot like that it always tells you that it's been microwaved can you just check with a chef okay I'll check listen thank you okay Martin the Kish is warmed in the oven yeah hasn't seen the microwave no okay Chef um kich no microwave I asked him if he put it in he said no yeah hold on I'm convinced this has been microwaved look at it it's congealed it's just like a a rubber Puck sometimes if he gets a little backed up I I've seen him do it before backed up this is ridiculous and let's go and uh meet Martin please it's a food issue right now it starts from the kitchen if we had somebody in here who cared about the food we'd be so much better than we are now Martin I want you to meet Jeff Ham come around please you're the head chef and everything I ate for lunch you cooked yes sir lunch was a disaster the keyin was rancid where did you heat that up was that in the microwave I no I disagree okay we start on the microwave and then uh we could it on the oven yes so it did go in the microwave that is right yes but you just told me it wasn't in the microwave why do you want to lie to me do do you want me to lie to you I'm not lying to you I'm just telling you how I do it I'm I'm so amazed that you're so laid back and like you don't give a talk to me what do you want me to say why don't you care is it because you hate Seline what is it had to do with cooking sir cuz she said to me in the din every time she tries to tell you something bang jum down her she will come and attack me attack you yes sir like saying that I'm me here for too long it's time for me to go if you're not prepared to change yeah I think she's right okay if it is time for me to go I go that was easy Martin after Chef Ramsay's miserable lunch that he hideous lunch was a disaster Chef Martine is not interested in hearing any criticism if it is time for me to go I go and is ready to say goodbye till afraid Martin the blame is is putting on me that's why I feel like I've been attacked Martin talk to me just don't understand how much of the stress and pressure I've been under that I'm burning out I'm burnt I'm burnt I'm burnt I'm well tell me do you know how much stress is when I know that I had to work with her and I cannot work like that I feel burned out Seline you know over power her you know Authority is a boss and there's nothing I can do even the own Brothers runs away from her like you know he doesn't want to deal with her that's not right Martin now I've got your side of the story tonight I want to see how you cook on a busy night's service okay I'll see you later jeez it's through 30 minutes before dinner service and seline's brother Alex what's up you guys baby arrives to begin his shift any updates Gordon didn't make me cry he was actually nice to me uh-huh that's nice um tonight it be fun Chef Ramsay is going to be coming into this restaurant changing things so do I feel resistant definitely guys look alive Gordon's coming in now good evening well hello hello how are you how you doing Chef Ramy Alex good to see so you're the big brother yeah I'm excellent little sis Big Brother where's Dad Dad uh you know what hockey game tonight he's what he's gone to a hockey game wow okay um two minutes with you I catch up all right so why weren't you here uh lunchtime um you're part owner of this business right mhm but you've never work with your sister uh no we work separate nights absolutely your father came to see me this morning okay to tell me the conflict about you two not working together mhm so why is there so much conflict in here I think the real conflict is the the who wants to control and what what you know wants to control things are you pissed that she's come to run the business she shouldn't even be here I would rather her not be here but your little sis wouldn't you be stronger and better with a no unfortunately not so what's wrong with this restaurant in your mind M I don't see anything wrong with it so you don't see anything wrong there's not a problem with this restaurant anywhere you know I would change the bathrooms I would change the different physical wow I'm not here to make you look stupid right but you're sounding ridiculous let me ask you again what the wrong with the restaurant um in your eyes there's nothing much wrong with it well let's go we'll we'll see okay well thanks for the inside yeah absolutely and he's not going to be willing to accept this and move on and take it as constructive criticism it's not going to work all right you guys we ready hello there while Andre is at the hockey game hi ladies how are you his two children Seline and Alex are working a rare night together which is good because the restaurant is packed as word has spread that Chef Ramsey is at LEF fre I'm have the chop salad and you're doing the lamb special okay speci three working three I'm proud to be doing the cooking because I know what I'm doing excuse me when you put things on the grill there you don't season it salt pepper on yeah it's already PR seasoning there's nothing on there right now yeah what do you mean right now when were you going to season them then yeah right now right now know no seasoning on there they should I think they don't they salt and pepper it when they put it on the grill they're not they're not Martin Martin Martin and I have never gotten along he ignores me I don't get answers Alex can talk to Martin but Martin does not like hearing anything from me what is that that's kiche but it's been overcooked you're kidding me they don't listen to my opinions because it's Martin yeah talk to me yeah come around please I am talking to you yes sir are you serious okay one more coming up I just said to Martin would you come around for a minute he's serving that I know you don't walk away and ignore me Alex has never taken confrontation in while you try and talk to him about something and he just walks away are you joking around or are you normally like this just sort of given up have you given up I not given up absolutely not we walk around with a big Bravada it's wonderful wow this is the most disorganized rest I've ever seen Martin the chef he's burnt out Alex well he's so laidback he's almost coma toes Andre the owner who makes all the decisions he's at a freaking hockey game and the only one who cares Seline everybody ignores her unbelievable oh by the way the food sucks unreal it's chewy and the sauce is just chewy the lamb has got like no flavor oh no I'm sorry uh just said the L has no flavor yep okay I know why I doesn't we didn't salt and pepper it they're not even seasoning it bring on the menu let Alex know what table it is please Alex that's just coming back now thanks Gordon thanks a lot is this normal that eat okay yeah mhm Seline you know what this is really this is going to up every you better get a grip I can't get in the middle it's really sad we've been running the restaurant for 38 years and things don't need to change you're not real that hurts I love my brother and I know he's better than what he's doing here right now and I wish he would realize that everybody's here to help otherwise uh Alex will ruin me Alex look at me don't bully your sister bully me I'm not bullying anybody going take a bit of responsibility I am wow what a sponge this is destroying us what a attitude it's only an hour into a shaky dinner service this is going to up you better get a grip and Chef Ramsey is frustrated with Alex's is arrogance Alex I I can't I'm not going to get in the middle as for Seline she is clearly feeling the resentment from her brother what a attit choose only think I did this to set him up stop crying I'm trying so hard stop crying the anger I can see the anger it's got to come out now I understand yeah y you have to do it you have to work together you have to get along every day is a fight what am I supposed to do I can't keep going and I feel like I'm the only one fighting so everybody looks at me like I'm the I'm the one who's fighting he's going to hate me even more for this it's fine doesn't matter I don't really think that anyone knows how much I came I figure the man's here to work it out with you I just move on I take a breath and push through it that's it there's nothing else I can do can you call your dad can I can can you get your dad on the phone and get him would you urg get here please yeah I'm ready to go and tell him it's urgent I will and if he can't be bothered to get his ass over here to look at the mess that he's left I'm out of here hi Papa you need to see this right now a lot of food's coming back you know and just Alex is really just kind of just nonchalant about the whole thing and it's really kind of pissing boarding off he the same attitude he always takes Papa you know exactly you know okay bye Andre you got two seconds unbelievable first of all I'm slightly concerned you weren't even here this is much much worse than I could ever imagine the worst thing of all is Alex's attitude he has an attitude with you or what with me he has an attitude with himself why is he so arrogant it's a problem with him not accepting his sister and I suffer you know a lot because of that you know they can't work together it's a fire he hates her being anywhere near him in the restaurant whilst they're avoiding each other oh yeah and doing their separate things the kitchen is diving it's sinking quicker than the Titanic what's the solution You Can't Leave It All To Me and I can't help you unless you start helping yourself I'll see you in the morning mon after a long night of contemplating the fr's main issue good morning how are you good morning Chef Ramsey is focused on bringing this family back together and I can't begin to fix this restaurant because there's so many personal problems here because nobody's opening up in front of each other I want to try something so I just want you to bear with me come with me two seconds okay please take a seat I want you to sit here watch and listen what's happening between Seline and Alex don't leave this space I'm going to going talk to Seline how are you good how are you well good to see you yeah uh D take a seat let's just have a catch up okay that was tough tough night last night this R has been running for 38 years but the Legacy not going to continue with this kind of attitude the fragmented relationships between the families is incredible you and Alex are so disconnected how did it get to where it is today communication broke down but underneath all that deep down inside do you think Alex resents you I know Alex resents me tell me why I think that he feels like he's the older brother and that he thought it this was his he thought that he was going to be able to run it the way he wanted and his world came crashing down your relationship with your father is it different to the relationship he has with Alex yeah I think that he thinks that my dad in the end loves me more for some reason Hi hiy how are you very good sit down good we were just talking about you oh yeah yeah why don't you just explain to Alex what you just explained to me so we used to be very close but I think that you're bitter towards a lot of things you've got a lot of resentment I don't know if it's only towards me if it's towards other things I didn't see you wanting to to come here it felt like he was going to give you the restaurant I felt like you know I was losing not only the passion and the pride but the the whole aspect of the restaurant I still have that uneasy feeling like do I belong I put that wall up yes I did I can't do I've said it a milon times I can't do it alone you know that you know that I'm not here to hurt you yeah I'm not not here to step on you in any way it was the first time that I got to look at you in the eyes and known that you're serious about it the separation between my sister and I definitely wasn't working and she made me you know realize we need to get unionized and we need to get together with each other and and work together I want to do it with you yeah I love her and of course we're going to work together it's good to here cuz I don't I really thought you hated me for a long I think she needs a hug you're a big brother for God's sake we got to figure out just we to talk again we used to talk we used to we used to have fun we us we used to be best friends this feels incredible it's the most important thing for the restaurant that my brother and I to be family for for us to get along and for us to love each other let me leave you guys for a couple of minutes on your own thank you okay let get some fresh air the walls kind of came down which is exactly what needed to happen for this family she definitely showed me that we need to respect each other and that that the respect for each other is what's going to make LEF fre succeed if we can continue the Legacy and continue the heartbeat of leafre you've got an amazing son and daughter there that are desperate to get this place right huh I that's one thing I really want is us three to communicate or talk to each other you know he was hurting me one step at a time yeah that's it I was watching the I love you I love you every time we were meeting it was a wall you were not talking to each other both of you are going to have to work with each other and listen all three are in charge and we should sit down anytime we have a decision we need to go one way where everybody work together we have seen a big step on the communication I just hope and cross my finger then it's going to all after a breakthrough emotional meeting between Alex and Seline I love her and of course we're going to work together Ramsey is now ready to start implementing some changes gone is the 20-year-old dessert case that sat in the middle of the dining room Jesus CHR and in its place a contemporary crepe station there you go real crepe we start doing some Crepes for tonight's menu Chef Ramsey is replacing the Soggy heavy casserole crepes with fresh Light traditional Crepes try that it's excellent yeah it's really good it'll be our first table tonight best table in the house tonight Alex will once again be in charge of the front of the house but he will also be supervising the new crepe station and will be assisted by Gail little fresh deal on it and then start as for Seline she will be in the kitchen Expediting and working alongside chef Martin Martin you and I are going to really need to chat I'm going to go completely off the specials sounds good the smoke salmon crap yeah okay is it all up what is that it's an omelette you want it again you tell me can he not cook an omelet he should be able to can I get two new ones is anybody listening yes I'm ready for the pon blue martin try to communicate please right here what is that hold on look at that a diaper sandwich Andre Martin just stop and come around look at me look at me in the eyes look I can't serve that what's that it shouldn't be like that look a oil slick come on guys papa will you tell him we don't drown it in there yeah okay he's going to have to Le he has too Lin my 9-year-old daughter can come better than that Martin yes I just want you to care yeah I I got that I'm struggling the rest of our food there's a little communication trying to trying to get everything fired who's making the crop the show while the kitchen struggles to push out food here you go thank you Seline customers who ordered the crepes are thrilled with what they are receiving looks fabulous absolutely awesome as for the old menu it's disappointment after disappointment I'm so sorry I the AR it's droopy it doesn't have any flavor did you want anything else inste just uh we'll just go to the main course thank so much we got uh two hot art shows coming back no good what salty or they said they're old and they don't like them it's disheartening to see how much food was wasted T I literally feel like we are you know back to square one so I just get a little bit organized so I want to see you step up to the plate yeah they not listen to me last night you were the only voice of reason I could actually understand so they going to listen got it you understand communication's of the essence guys how many minutes out are we on Table 19 in the kitchen chef Martin continues to ignore Seline flip that baby but in the dining room Alex is a new man pretty darn good huh I'm getting my routine here he's energetic and working hard to satisfy customers anyway he can ham and cheese including making delicious satisfying Crepes so yeah yummy is it so I love the good well thank you gentlemen bye-bye thank you very much let's be honest we all know where the problem is Seline the head chef is not acting as the head chef and watching the food come out properly and for every crap dish they send out it's closing that door quicker I have seen what you have seen I have seen some stuff which I don't like they needed leader they need a better leader you're right they need that without that they can't respect us that's the engine room in there if that's not firing on all cylinders we're screwed understand what I've said absolutely tomorrow I want each and every one of you to get ready for some major changes coming up you'll be the first customers of the new laf free it's the biggest night in the last 30 years for of free I need you to get a grip of the kitchen can this struggling kitchen staff Marty you need to talk finally get it together none of my tables have their Entre or will they fail miserably and crush the dream of a family they're walking out now it hurts me so much to watch any table walk out of here without even getting served their food with the family now all on the same page Chef ramsy moves ahead with a 40-year-old facelift of the fre good morning good morning morning good morning are you ready to witness the new LEF let's do it Seline ladies first off you go oh my God oh my God God it's beautiful it's different wow look at it now where's my yellow yellow gone is the yellow I can't believe I white how much does that blue pop out now it's beautiful how the awnings gone my bar americ isone the bar can be a bar now there's not smothered where the hoodest awning we've opened up and it's got that modern French beastro Vibe we've got custom artwork on the wall look at it wow oh my it's beautiful customer oh my gosh you're going to say oh my gosh I'm on the wrong restaurant or what you know it's really a fantastic change what do you think you see it's awesome I think it's just beautiful look at the two of you I think it's a new beginning and we're turning that page from the 70s to the Future this restaurant needs to be cool hip and trendy to compete so the menu needs to reflect that well cut down it's a classic modern beastro take good okay tonight we are relaunching Le fre new restaurant new menu more importantly a United Family with a brand new attitude to put this restaurant on the map ready yeah it is one of the most important worries on my mind last night there was a blaring problem your kitchen was nowhere near strong enough to relaunch this restaurant so I made a few phone calls and I found a secret weapon please welcome Chef chewy come here bud good to see you hello good to see you buddy are you good yeah I'm happy to be here with you guys okay this man has over 15 years of experience in French Beast thros whilst I'm here I wanted him to be over every little detail in that kitchen teaching your Brigade this menu to make sure we haven't got issues you got another voice thank you okay let's go we got some prep to do while Chef chewy trains Martin and the kitchen staff Chef Ramsey reveals the stunning new menu to the family okay the new menu at L it's gorgeous it smells good in here already let's have a little run through in the menu from the top something classic in French isalo French nails puff pasty croutons in there minc fil yeah classic garnish finish a little qu on the top the Entre cooan bra Chicken in red wine Swiss jard and turnips the J Danel brace Lam shank truffle Penta and brussel sprouts a Frenchman's dream it's good I I love it it's gorgeous I I'm just flabbergasted I mean it's beautiful this is how it should be this is exciting it's a a great menu and you know I can't wait to see excellent food coming out of the kitchen oh my God I mean they're all amazing it's good that's all that's all I know after almost 40 years without a change it's relaunch night at Leaf fre how are you you'll be the first customers of the new laf fre and time for chef Martin to be tested okay great you set yeah good Chef chewy will be there to support him and oversee the Crave station the old fre is gone joke they little nervous because after 20 years cooking the same food almost every day you know the new menu is totally different what do we think I have the onion soup to start bra lamb Shake I have the tun in a squat salad with the mushroom C Martin order in ready to go it's 30 minutes into service all right super and appetizers are not only leaving the kitchen quickly car is awesome they are a hit with customers that is great but back in the kitchen two soup is yours and a cord onvelope crate Martin trouble is brewing as a frustrated Seline how's my cord onelook crate tries to get answers from Martin Mar communicate please Martin Martin I hear you sir me I need you to start giving an answer to S you need to talk while an organized Seline tries to expedite Martin continues to ignore what's a again an hour and a half 2 hours and almost nothing is leaving the kitchen if you can't have our dinner in 5 minutes we'd like a bill we'll leave Absolutely I'll bring it over right now do we have Table Three it's they're doing it right now they're doing it right now uhhuh perfect how long for this do you think cuz otherwise they say they will cancel it about five more minutes five more minutes uh yeah 5 minutes I have five tables all waiting an hour and a half for their Entre and I cannot do anything anything I screaming at them right now it's too late we're leaving don't worry about 20 they're walking out now 20's walking out now basically it hurts me so much to watch any table walk out of here without even getting served their food just completely out of control serious man it's relaunch night at leaf freit and after a 90-minute wait I'm screaming at them right now it's too late we're leaving the first table has walked out wow it's unbelievable don't worry about 20 they're walking out now serious man what's wrong none of my tables have their Entre one of them walked out they're done oh hell servers in the dining room everybody else shut the up for 30 seconds this is really important Seline I need you to get a grip of the kitchen I need you to delegate please I want chewy to take control please tell him that yeah chewy please take control of the kitchen yes ma'am thank you qu CBS let's go guys we should be able to do this come on how's table 8 working and I need like four or five minutes for that yep perfect what I liked about Chef TRW is when I said something to him he would acknowledge me and say okay and that's how it should be okay that's the P here P Champion with Seline and Chef chewy now working in complete Harmony we're going to table seven please thank you thank you Entre are flying out of the kitchen yes and the's relaunch melt in your mouth it's worth the wait finishes on a positive note I have no other table huh I'm finished take a break thank you guys great job guys thank you right um first of all let me make something really clear you will not be able to move forward unless you make major changes in that kitchen I don't know what would happen to the ression tonight if Chef cheery wasn't there let me tell you that but Chef cheery can't do it alone it's true the family's United now you as a family have to fix the kitchen yeah Gordon made us realize that we need to work together on making changes you know building a team that's going to continue getting this restaurant to to the next level and Andre when you first came to me you were worried about these two I want them together they can work together and they they proved it not to me but to you they are fine and they just want to make you proud I'm proud of them this has been a really really incredible experience it's great to have made it through and made it through a stronger person and a stronger family and and a stronger restaurant as a whole thank you take care hey take care it was you were great no more crepe in a casserole no promise thank you so much good night this week we definitely definitely fix the family but I'm not too sure we actually fixed the resturant we've given them all the tools but it's up to them to make the tough decisions Sak blur in the days that followed Chef Chewy was brought in full time as the new executive chef just put it out put it out p on BL crepe thank you very much chewy and is continuing to build a strong team in the kitchen it's okay there get crispy enjoy Alex and Seline are working hard to continue the family Legacy so I need the frie salad and the pulle P okay but more importantly they are doing it together bye Selena bye see you soon next time on Kitchen Nightmares Chef Ramsey is in for double trouble oh my God they messy they're lazy when was the last time this place was cleaned what a mess they're loud let's play symbols they're emotional was that there a recipe for disaster will Chef ramsy be able to get through to the set of twins will you stop acting like a baby or they Beyond saving I'll blow out your ass you kill somebody I screwed up what do you want me to say now tonight on a very special Kitchen Nightmares Jeff ramsy is in Eagle Rock California where twins Jim and Jeff are fighting to keep their restaurants alive right from the very beginning Gordon finds out he has Double Trouble on his hands oh my God they're messy make sure they say a prayer before they start eating that they're lazy when was the last time this place was cleaned what a mess I hate cleaning to me that's a four-letter word they're loud you sure you don't like r chicken and they're emotional I think it was that bad and this all adds up to a recipe for disaster will you stop acting like a baby oh blow out your excuse me you heard it hey need diaper changing shut up will Chef ramsy be able to get through to Jim and Jeff right now you're making yourself look stupid or is this set of twins Beyond saving it's a mistake it's a lethal mistake we can't serve them you kill somebody I screwed up what do you want me to say now nestled in the middle of the upand cominging neighborhood of Eagle Rock California is Capri an Italian restaurant which is owned by the theal twins hi I'm Jeff I'm Jeff no I'm Jeff you're Jim I'm Jim and we're the owners of the Capri Italian restaurant good evening Capri Jim speaking how we got into the restaurant business was we used to come here all the time and we loved the place so we' said we'll buy it the feeling was it's like dude free pizza all right yeah yeah word word uh-huh team Capri twins are like two overgrown boys jeffy's getting large charger let's play symbol they're just kind of immature oh I show you how you do the Chicken F excuse me they're just doing what they know and it's not working T sorry are you sorry it's okay yes everybody is entertained by their childishness but it is a restaurant and we're here to serve food that looks good oops you know what these guys can't cook we got to figure better way to do the lasagna we're getting too many people saying it's overcooked do you think we should cook it less the food that comes out from the kitchen looks terrible what did he say it wasn't cooked it's raw can't win them all it's embarrassing it looks like nobody cares you sure you don't like raw chicken here they're an issue Jim and Jeff are lazy all right I'm going to the car Wake Me Up When It's Over lazy is an understatement the twin's highest priority is doing as little work as possible there's something that we're doing wrong and I'm not sure what it is but the financial situation hit the pooper we're broke oops that pink is never a good color I haven't paid them for a few months we need help if things don't change I would say the doors will close quickly hello now the phone's not working again fingers crossed that Chef Ramsey's going to help us Capri Italian dining since 1963 close since 1963 my God hideous je hello hi there how are you pretty good I'm Jeff good to see you good to see you likewise uh it looks shut from outside uh yeah we're not open yet are you not open yet no when do you open uh 4:00 dinner only yeah and you're the uh owner yeah my brother and I are okay great would you like tell me my brother uh yes please what's his name Jim Jim and you're Jeff yep my God look at this place okay what just say hey how's it going know it's fun to play jokes on people in the Twin Union book you got a mess with people hey how's it going Jeff is your brother not available no I'm Jim no come on no I'm his brother you're kidding me no I am seriously I am serious Jeff go and get Jim come on don't listen I've got work to do on hold on hold on I'll get him what is this the comedy Storey H look at them are you kidding me come on guys Jeff and Jim correct jeez look at you two you are identical you're not dressing like this especially today this is we were this as for the rest you even got the same sneakers on pen there pen there I didn't even notice that t-shirt there t-shirt there I didn't notice that bit of flower there bit of flower there Y what was quite scary Jim yep and Jeff yep so who's in charge no uh basically I am I worked here longer than he has okay what since 1963 come on no no we bought it about 14 years ago okay so why aren't you open for lunch the Capri never opened for lunch which is good I'd rather go on the computer watch TV play poker the problem is for lunch we have to get another whole staff Goof Off sit in the Sun you haven't even tried it no I haven't no I'm not ready to jump into the lunch yet okay but you open every day for dinner Wednesday through Sunday say that again Wednesday through Sunday what's wrong with Monday Tuesday so help me understand this okay right so you actually close longer than you open yeah ready mhm okay well thanks for updating me I'm going to sit down and eat please right over here thank you let me get you have some water I'll get the water no I'll get the water jeez seriously are these menus from 1963 as well no they're getting old I know we have to get you're kidding me but look at that is this a joke no it's not you're kidding me can't believe they're they're falling apart you can't even read that it's so dirty First Impressions wow okay give me 5 minutes to have a read in the menu and I'll I'll catch up with you guys later yeah okay holy crap I don't know what Chef Ramsey expected but it's not a shishy place I'm not a shishi kind of guy I'm more down to earth hello oh hello how I'm Colleen I'm your server today okay nice to see you Colleen how long have you been here N9 and a half years a decade yeah seriously what was the last thing we got Chang in here oh is it still the same way the original owners had it ready wallpapers been up there for 35 years my god let's uh let's go through the menu yeah let's start off with um meatball sandwich I love meatballs who makes them they come from a company that we order from you're kidding me no kie make it meatball I can okay let's go for meatball sandwich and let's go with the chicken capella okay Pizza let's go for the uh Capri colossal you want the big one yeah why not okay okay I'll let you put the order in okay thank you you're welcome okay what do we have to make chicken scar pillow meatball sandwich extra large Colosso he wants an extra large Jim get me an extra large dough what does he want a colossal all righty so it's not just the menus oh dear bits of sauce down there crap just disgusting bits of everywhere there's tape on the carpet look at this place when was the last time the place was cleaned not lately how long this stuff been here 20 years 20 years bloody hell oh it's like it's snowing oh oh my God that's gross no yes that's above people that's very yes Jim 2 seconds please when was the last time this place was cleaned uh have you seen this no I did not my goodness me who's responsible for the cleaning here I'm responsible I didn't do it have you seen the fans I do not like to clean I hate cleaning to me that's a four-letter word so I'm about to start eating I give that a little shake and all of a sudden the dust just runs down let me wash my hands before I start eating what a mess you want to microwave these meatballs please okay come on work with me jeez sandwich is ready okay meatball sandwich meatball sandwich um okay and so they buy the meatballs they defrost them and then has that been microwaved or yes thank you okay what else do we have to make a scarpello that's nasty when a restaurant can't even bother to make a meatball that's not a good sign let me tell you that somebody should tell him the chicken's definitely dead not okay what's the matter with these guys okay oh my God what in the hell is that the Colosso Pizza wow I mean it's like someone's cleared out the fridge look at it it's endless has a little bit of everything except for anchovies that's Dreadful okay thank you okay the crap and the gunk on top of it is just hideous you didn't like the pizza he's not liking anything oops okay now we have the chicken scarella oh wow it looks dull that's not right it smells is that fresh um can you ask me how old the chicken is please W that was nasty how old is the chicken I don't know when did we get it uh I don't know we took it out of the freezer yesterday 14 years old we took it out of the freezer yesterday it's frozen it is not fresh cuz we can't afford to keep fresh meat here all the time because we don't serve that much if he wants to donate money so I can make it fresh no problem but otherwise tough not open for lunch but so far what I've just experienced it shouldn't be open for dinner either he took out the freezer yesterday and doesn't remember when the delivery was excuse me o dear excuse me I didn't think it was that bad under the tables it's littered with gum Colleen yes look at that it's everywhere absolutely disgusting how lazy some people can be let's go on a Gumball Rally oh oh God under there look the size of the gum under that one oh look at that one at the end in the corner oh my God look at that one there when was the last time the tables were cleaned is that ever that I've known of underneath they've never been cleaned underneath no oh my God 1 2 3 4 5 1 2 3 4 5 6 6 7 8 9 10 18 19 20 bits of gum every freaking table has gum underneath of it gum underneath ready to get out of the business no don't say that come on stop crying throw up you you uh Jim Jeff coming I'm really nervous oh dear dear oh dear oh dear I'm afraid of what Chef Ramsey has to say honestly you seem like nice guys but that was painful the general feel of the place is disgusting I can tell how much you don't care you just stand there with your foot on the booth can you get your dirty feet off your own booths have a look at this every table is littered with stale disgusting gum we just we never looked underneath the table didn't have the time busy for lunch open 7 days a week not the meat ball sandwich disgusting the chicken was turning and then the Colossal Kate with crap were they canned mushrooms on top yeah canned olives mhm soggy and tasteless where's the pride I don't know come on guys it's like a joke find a pulse and get real before we open for dinner tonight would you mind wiping the lampshad and can somebody get under the tables and get rid of that gum yeah I'm going for lunch I'll see you later starving Capri classic Italian what a joke he said our food sucked and uh that uh our restaurant is really filthy didn't think it was that bad after sampling the horrendous food that's not right and discovering a dining room that hasn't been cleaned in quite some time oh God under there look Chef Ramsey has instructed the twins to clean up the restaurant before dinner service you do the fans I don't want to get on a ladder let's get Darion in here I have a staff to do the cleaning that's why I'm considered the boss and they are someone that works with me for me get in here now we don't have a lot of time we have to turn everything over we got an hour before we're supposed to open after the staff takes over the cleaning of the dining room Capri opens for dinner hello chicken start hello and Chef Ramsey arrives the door shakes to see the twins in action have you ever seen a kitchen like this before this place is littered with crap what's that there CO2 for the beer look at those shelves I mean that's Grime that's like 14 years of grime there Chef Ramsey was that oh there's dust here there's this is just like it's not that bad what's in here d i vegetables that's the veget VES what's this at the bottom uh that's supposed to be eggplant eggplant Parmesan when were they cooked last Thursday last Thursday God Almighty look at that oh feel that tomato F you have a feel it I know it's we just made it today made it today so what's it doing in the fridge hold that I know it's hot hold it what does hot things do that are sealed that goes inside a cold fridge The Source goes sour I didn't know that you didn't know that can I suggest you spend 5 minutes sorting out your first before you start cooking yeah okay I should have known better he's right but he's just a pain in the ass about it Darren can we go through it real quick yeah trash thank you with the rotten vegetables thrown away I need to order wings for please and the ORD pouring in Jim and Jeff get back to cooking Daran order green beans please got it and begin to send food out of the kitchen make sure they say a prayer before they start eating that hey the chicken I can't eat that but the diners are less than impressed so disgusting okay they sent this back they didn't like it they said that they can't eat it what was this it was like a pile of and a pile of mush big pile of mush is anyone tasting anything seasoning tasting every time a dish came back it was like losing a customer and uh it hurts what was wrong with it it's too flowy and not enough sauce it makes me feel like a loser I do really feel like a loser right now Jeff okay frustrated come huh I'm I'm working on it just outside get some fresh air let go I got this bu what's the matter just it was a failure just you can't give up by that I'm not trying to just it's not going right I need to see what I've got to work with before I can start looking at any form of change you have to bounce back I'm working on it I really Jeff you've got to okay come on okay let's go come on fight back let's go come okay jef Ramsey's right you got to pull yourself together and get back in there and get through the night how we doing we're doing well sir thanks to Chef Ramsay's encouragement Jeff jumps back into dinner service and tries to help his brother Jim get get the kitchen back on track keep it up Jim you're doing a good job but unfortunately he only makes matters worse Jim what have we done to those I don't know what happened to those I I I really don't defrosted them in the bag I think they were defrosted in the bag and I Jeff yeah the chicken tenders what did you do to them to defrost them I put it uh on the steam table you defrosted them in the steam table from Frozen yeah oh yours now what you're supposed to do no frozen food needs to be defrosted naturally right give me the bag where's the bag oh God Almighty we can't serve them you kill somebody Jim talk me what am I supposed to say it's a mistake it's a lethal mistake why is it bitter it's really bad is that what I ate lunchtime yeah oh it's disgusting I've been feeling a little bit crap all afternoon what are you two doing I up I well what do you want me to say I want you to step up to the plate and be a man I screwed up you haven't told anyone yet he was just being a jerk he was an ass I'm so tired of him just pushing and pushing grow some and take it off the menu I've had enough I'm so pissed I can only take so much before I fight back Jim Jim away Jim it's an hour into dinner service oh God Almighty and Chef Ramsey has just discovered a lethal mistake spoiled chicken at Capri you kill somebody what am I supposed to say take off the menu Jim Jim I don't wa ladies and gentlemen due to certain circumstance we have no chicken tonight oh my apology to everyone here if you just want to have what you're eating now and leave I understand fully and I apologize hey they may have been a more subtle way of doing that get out of my way we canceled all our chicken orders we got screwed will you stop acting like a baby I'll blow out excuse me you heard it hey new diaper changing that time of night little poo poo in Kaka pants he's the baby he's the one that's whining over everything I don't need to hear this crap Jim why do you have to behave like this I'm not going to get y you're walking around like a big baby and I'm just asking you to grow up a little bit show a little bit of respect for what you're trying to cook oh my God you big wet noodle do you want a blanket and a bottle do you need one upside the head Jim stop it pleas oh my God what a spoiled rat Jim shut up please you're not helping the CA Oh my God now's set himself on fire I hope so are they always acting this childish oh yeah they don't get their way they crack or throw temp prote oh my go to walk in the dining room like that and scream that's what I said temperature T there's a part of me that's very satisfying to see the boys finally get what they deserve a lesson and humility okay where are you at now I don't know I'm sorry but is really late let me go check on that for you can I pass you this they've been here since we opened and they haven't got their food yet ch some of the TBL have been waiting 2 hours out there I know we don't even seem to be bothered I am bothered yeah there's only three tables we served at Entre come on guys just show a little bit more infus of them surely no it doesn't look good damn it this can't be happening it's just like a bad nightmare let's drink our wine and go I'm out of here window wants to walk cancel window customers were not happy some got tired of waiting and left it was very disappointing I'm sorry it was a bad night our dishes took longer than usual it was just an embarrassing night okay today could be summed up in one four-letter word lazy I can't even start to help both of you when you're not helping yourselves I really need you to do something both of you go through your kitchen and clean it not your staff you both of you got it yep good night get to work we weren't lazy now we're paying for it we're failures yay it's making it dirty here can I do this what's wrong Jim I can't clean anything I'm a failure of making yeah back I feel bad we are in trouble I really don't know if we can fix it that's the problem not cleaning anything up go take a break Jim no I can't take a break cuz I'm too lazy as it is no I'm FID I got to clean this up got clean it after the twins spend most of the night cleaning Chef Ramsey arrives early and with the help of longtime waitress colen and pizza maker Daren he does something the twins have never done open for lunch okay Darren yes sir it's going to be fast it's going to be furious but you can do it okay I'm game for this how you doing you should come in and have some lunch I would like the Lasagna please pleas Pizza lasagna lasagna enjoy this is delicious so yeah really good oh look at that we got a sign twirler now we put for lunch oh cool what's going on here oh cool oh wow I can't believe this is happening wow this is our place all welcome hi thanks for making it today thank you uh take a seat feeling a little bit peckish um yeah yeah let me get you a nice little uh chopped salad this is different all let's start off a little oh chopped salad thank you and make sure you save some room for an Italian sausage lasagna and a very simple um Margarita Pizza thank you I'm sorry excuse me it's a good pizza I like it thank you okay whilst you two were at home nice and cozy I got here early this morning with Darren and Colleen I think today we put over $300 in the cash Reger wow yeah $300 if you do that five times a week that's $1,500 that's almost our rent so it's a lot of money to me I'm just very happy yeah I had my eyes shut and I was wrong I sat on my butt being lazy you can't have your butt stuck to your bed every morning youve got to get out and and break the mold message understood loud and clear yep loud and clear after finally getting through to the twins about their laziness Chef Ramsey wants to dig a Little Deeper he has an unorthodox plan that will allow the brothers to work out their issues and their frustrations time to let go of the past and to embrace the future gloves on I'm not going to be fighting Chef Ramsey am I I want to know what's holding you back one two a for God's sake what is that poo what is that I don't work out this is like starting an old car after a year sitting there it's going to fart out a little bit come on what pissed you off most what is it myself why huh cuz I'm lazy when was the last time you did something 100% I can't remember what are you afraid of tell me screw it up damn it just screw up I've done it all my life I'm a failure you're not a failure a yes I am you are not we all make mistakes in life Embrace change are you Ken to make this business work yeah it's time I'm ready to move on to make a success out of this okay last turn let's go and again and again come on hit it stop kissing it come on come on I'm again ready to change yes good man yeah get the out of here I know I'm going to put behind me all the uh the laziness and look towards the future and the successes that are coming Jeff let's go good good nice it feels good to just let out a whole bunch of that's I've been hanging on to nice nice nice take a breather good wow what does this restaurant mean for you a life a career and you think by sitting on your lazy ass all day long and turning up halfway through the day it's going to make it work you need to commit good you in here let's go I don't want any head shot just one round and tell each other it's time to work let's go we can work together we can work together we can be successful we just got to talk to each other not keep anything inide side you know 5 4 3 2 1 and stop well done give him a hug boxing each other uh was a good exercise cuz it it cleared the air and it showed me that it's time for me to work hard for the business for both of us okay good it's time for change got it got it are you ready ready good get cleaned up meet me back at the restaurants satisfied that the twins are ready to make some changes within themselves okay how you feeling good Chef Ramsey now wants to focus on something else that needs a major change the food when was the last time you made a meatball probably 5 years ago yeah and why did you stop it was easier lazy oops let's make a meatball okay together it's been a long time since we made meatballs but I'm ready to do this I am a professional right ground beef season yeah salt and pepper garlic handful of chili flakes cheff Ramsey is a magician in the kitchen oh you just add this and this and this and it's just like Jeff yes how big do you like your balls uh pretty good size I mean you know go full size what little taste what do you think it's good I like it a lot can you do that yes can you do that if you needs help yes homemade meatballs homemade meatballs there's differences Night and Day homemade homemade can't hear you homemade can't hear you it's homemade meatball get outside and shouted to the street homemade meatballs tell them in the neighborhood we have homemade me meatballs I can't hear you we have homemade meatballs finally stop we have homemade meat balls we have homemade meatballs everybody we have homemade meatballs faced with a restaurant that hasn't been touched since 1963 Chef Ramsey and his team work overnight to give this restaurant one of the biggest makers in Kitchen Nightmares history right good morning morning you are in for a big shock are you ready to see the new Capri yes yes good on the count of three one two don't peek three wow oh my god wow oh my God this is nice just have a look we have brought the Capri from 1963 fast forward it transformed it to 2011 it's beautiful look at it cool HP this place is going to be hopping this is nice oh wow garet to the carpet that was stuck together with tape you have the most amazing reclaimed wood lining the walls look at yeah that's right we had to put you on the wall as well colen what do you think it's isn't it amazing it's amazing we got rid of those hideous green boo you have the most amazing tailor made cut pews as benches from your local church oh wow sit down at the Pew are you happy yeah like a piggy yeah woohoo it's great Colleen come forward darling and bring those menus from the pocket there I love it gone are the dirty plastic menus design what your kitchen is capable of producing so now it's time to stop ignoring the business and run the business okay yeah I get nervous when you don't talk he's totally stunn come on just amazing it really is I've never heard you this quiet I don't have anything what's the matter just amazing I'm in shock I never thought I could look so different this is beyond what I could ever think could happen it's amazing wow moving up and it's exciting it's the second chance on life this is going to be the coolest place in eag right now exactly that right come through please look at this oh my god let's start off with meatballs or fno yes what are they homemade meatballs homemade meatballs okay sellers for the table welcome an Italian chop salad yay for me the Hallmark the pizza the margarit classic eggplant Palm pie delicious and just gives a completely different twist now on Trace baked meat lasagna one of my favorites yeah baked herb chicken with fingerling potatoes and a white wine sauce Jim I like it that's j a lot it's cool I'm Jeff that's Jim yeah right little taste yes jump in all right oh the broccoli is so good the food looks unbelievable and it even tastes better it's excellent the eggplant is amazing starting to get full already and I haven't tasted half the stuff excuse me welcome put you right over here please word of Capri relaunch has spread through Eagle Rock we have a new menu we have great salads and appetiz to start with and the dining room fills up quickly with customers eager to try the new menu you want to do the mac and cheese the B is chicken wing I'll go grab that and come back you all right let's go there you go Jim Med margarita pizza and a baked chicken okay I I don't want you to call out like a chef okay owner I got two what is that pot potato skins two Wings yes sir are you doing Jim I'm nervous but I have to believe that I am in charge and I know what I'm doing Own It Own It Own It own it yeah come on got to leave for the top buddy in spite of Jim's nerves table five is ready pick it up please food is quickly making its way out to the diners no enough perhaps a little too quickly listen guys guys the chicken is not hot enough especially inside there get in the oven get the pan hop first Jim I think he's starting to really get a little panicky Jim give me your time with the chicken please I I I got the the chicken in in the what's in the pan and stuff it's it's heating up Jim bounce back y it's not a race customers will wait for good food hot food out in the window I'm dragging the meatballs here's spaghetti meatball is that how I showed you to play a spaghetti meatball no it looks like someone on my plate it's like come on it's so easy just on and you're more capable of doing that I'm telling you it's not rocket science you can't even great cheese no no stop panicking and focus I'm panicking right now cuz we want to get food out quick but it's like hey don't screw this up it's an hour into service and Jim is struggling to keep up with the orders Jim how much longer am my table four it's coming up right now unfortunately a relaunch that had such promise did you really I did not see that looks like it's slipping away your chicken's coming also Jim look at me what time number is that for 16 is there you cutting it right now I had a mushroom and a meat lover put it right up this is going to 16 D got their appetizers oh safe God darn it oh come on come in you come here both you I need you for 30 seconds I will wh oh man we're doing this again I thought we got through this please don't let this be the end no no no no no no no no it's relaunch night at Capri and with the kitchen backed up Jim give me time with the chicken please the chicken in in the what's in the pan and stuff it's C it's Heen up and diners waiting over an hour for food come in both you Chef Ramsey has seen enough look at me look at me right now you're making yourselves look stupid it's a big night tonight and you're pissing it up so please listen to me you have to command your kitchen you have to work together but it's not a race customers are going to wait for good food stop panicking and focus okay yes come on Chef re was like what is this how could and I go slip back into our old ways of doing it and it's like you got to change this is a new Capri I need to know what our garlic knots and pepperoni and cheese yes sir go hton I'll take care of that got it it's time that I grew up it's time that I start working as a a man and not as a butthead sausage and bean put some cheese on put basil on this right yeah put a little oregano oregano okay Jim good now we're getting a system convict it yes yeah what's next a 16 good I got hot food up here please serve it once we start hitting our Rhythm it was great cuz things were going out excuse me we settled down and we got it zoom in along how we doing so good the meatballs are our favorite thing this look really good it's delicious this is made from scratch you can tell this is so amazing it's been one hell of a roller coaster ride but we've learned a lot from Chef Ramsey and he's left us with a lot of inspiration and hope I can see that we will make it if we keep doing what we're doing Jim Jeff you've come a long way it's been a tough Journey yes and in order for this place to continue functioning you both must work at it yes don't clutter yes show up early yes lazy is a four-letter word yes good God bless you both thank you sir okay yeah thank you very much good luck we've went through a lot to get you know to get the nightmare into a a dream it's still a learning process but the future looks really good the Capri is going to work good luck God honestly I'm never never going to forget the twins in Eagle Rock let me tell you that thank you good night thank you very much jeez yes wow that was hard I mean really hard but I now really believe that both Jim and Jeff and their little restaurant can become a huge tourist attraction here in Eagle Rock and come on who doesn't live a pizza and a show oh that was hard man just one month after Chef Ramsay's departure can I take a picture of YouTube with with Jen you sure can the twins kept their promise and open for lunch it's excellent really good the new food and Decor have made Capri a hot spot in Eagle Rock come back again we're going to keep this going now this has been a life-changing experience thank you very much Chef Ramsey for what you did for us I think it's going to work it's going to work by the way we have homeade made meat Falls yeah next time on Kitchen Nightmares Chef Ramsey heads across the Bayou where the current owners have alienated the community that's just terrible this husband and wife team seem to be only focused on the bottom line I'm looking for financial rewards in this business Chef Ramsey faces the most deluded owners he's ever met ression don't run like this disagree I disagree with that also will they change their ways we are talk down to you are not a restaurant find out next time on Kitchen Nightmares tonight on Kitchen Nightmares Jeff Ramsey heads across the Bayou to zeks a famous neighborhood joint where the current owners have alienated the community that's just terrible everybody here is just kind of waiting for the place to Belly Up This husband and wife team seem to be only focused on the bottom M your passions about portion control measurements you don't give a about food they have neglected the menu what the hell is that and their loyal staff we are talked down to like we're dirt if you don't want to be here don't be here tonight Chef Ramsey faces the most deluded owners he's ever met ression don't run like this disagree I disagree with that I'll say he confronts them with the cold hard truth so how the is that special in your tiny mind when you started dealing with all this crap and your name's on that lease then you tell me what you want to do but will they change their ways it's us against y'all that is up or will their stubbornness shut down zekes once and for all you are not a Resturant that's tonight on Kitchen Nightmares located on the Mississippi River not far from the Gulf of Mexico is the New Orleans suburb of met a tight-knit community that is home to zek's a neighborhood restaurant opened in 2002 by a charismatic entrepreneur named Zeke ugast Zeke was 6'4 big and Goofy but you know what the man knew how to have a good time and he knew how to run a pretty good restaurant everyone came to zeks when it first opened because there was just a good vibe in this place good people food was always good we used to do 750 people in here on a Friday night but in 2005 Zeke tragically died during Hurricane Katrina and the ownership and the direction of the restaurant was up in the air after Katrina this place was in limbo so the cortello bought it and then they pretty much took on the place hi guys how are yall tonight welcome to zes when we bought zes we chose to keep the name because zekes did a very good business and that just made business sense to us all right guys first guess when Daryl first took over pretty much changed everything he cut staff he cut product he went to uh lesser quality wouldn't feed that to your dog and then on top of that he raised the prices it's an expensive it's a little over the top I feel as though I'm completely handcuffed in the kitchen dud I'd love dud like got steam clams that's not us I don't think that's us you know what I'm saying I'm always trying to beg him ple him can we try that can we do this and darl doesn't allow it trying to make chicken salad out of chicken ship I ask myself all the time why do I even stay here uhuh no sitting on the drive servers here are all talked down to or disrespected people just don't feel appreciated Daryl cut my pay in the last 6 months I can't afford raises right now and he made me work more hours since he cut my pay Dar we got three orders of green tomatoes left cutting them a little thick too I tell you that I'm not looking to squeak by I'm looking for financial rewards in this business C they Short change that kind of offended a lot of Zeke's regulars and this is just steadily declined meatballs PL and Bland unless he's got a pot of gold stash somewhere there's no way this restaurant would last you know a month all right payroll was today how' we do that's not a good question financially we are not doing great we got to catch up somewhere it's not Happ happening we're not going to make it if we don't have Chef Ramsey come in and tell us what he thinks we can do differently to change this because obviously what we're doing it's not really working physically emotionally it's been hard I have put everything I can possibly put into Z but seats aren't full so something's going on and we're killing ourselves trying to find out before heading to zeks Gordon has arranged to meet some met locals to gain some insight into the restaurant and the neighborhood oh doing good how we doing this morning very well indeed thank you morning morning how are we now tell me about the area Metro what does it uh what does it stand for it's a town on East Bank uh-huh they got a lot of people they got some good Russians sub there and have you heard of Russian called zeks I used to go there quite a bit I haven't been there in a while but before K train we used to go there quite a bit before Katrina we would go like every Friday it was great but after Katrina we probably only what was the difference in food got pricey and average oh really yeah the quality had gone down quite a bit and uh the atmosphere wasn't the same they had lost the magic the feel of the restaurant that just changed yeah thank you thank you after hearing unfavorable reviews Chef Ramsey heads over to zeks to continue his investigation and there is nothing more telling then lunch hello well hello Chef Ramy welcome to zeks I'm very Happ to be here nice to meet you come right this way all right guys I think we got a special guest her dad her dad help me get up to speed you are the owner yeah you run the business with Zeke my husband no my husband is Daryl Daryl and where is zek he is in the kitchen so who's Zeke Zeke was the original man who opened the restaurant um passed away right after Katrina and we purchased it from his estate so we've had it for almost 5 years what did you change after you bought it the menu items are similar we've definitely taken some off and changed some recipes and the chef is the same Emil is the kitchen manager yes who decision is it with the new dishes my husband Daryl he's got a couple of his recipes on the menu and where did he train as a chef he's never trained as a chef if you're not a chef why would you put dishes on the menu being in the business I guess um okay does the chef agree with those dishes or is it just because he's the owner that's why he gets the on I guess talk to him about okay let me have a look at the menu okay thank you you're welcome wow hello Hi how are you today I'm thank you how are you I'm so happy to be in Louisiana my first time good thank you your first name is Candace Candace I saw on the menu the oyster oysters cortell it's an invented dish for our restaurant the cortell is Daryl and Ellen so they made they made it up so the owners have named an oyster after them yes they have you bought the resturant now you want your name on the menu Yes sounds like someone struggling for power I've got to try one okay yeah and I must have some boiled shrimp boiled shrimp and what special do you have my Dy we have a chicken fried steak today let's go for it we do have also traditional bread pudding let's go for that and I think we're done okay thank you look what I got all right here we go when Daryl got here he kind of implemented his own menu it really gets frustrating because darl really has no idea culinary wi what he's doing Candace you ready I'm going to take out the boiled shrimp to him Chef Ramsey is going to love this food it's simple food it's basic food it's feel-good food but it's done very well and fresh okay boiled shrimp thanks D my first Louisiana shrimp yeah everything's soft they should peel easily and sort of pop out the shell but I'm struggling to peel them I mean that is nasty what I'm struggling for here here is the lack of freshness they feel and taste slightly mushy which is a big disappointment Candace where are the shrimps fresh they're fresh frozen fresh frozen I know it's kind of an A but you can buy fresh shrimp within a m yes yes the frozen shrimp tastes like sorry crap he wanted to know why we would get frozen shrimp when you can go to like the market and get them fresh every day it's not uncommon to have frozen shrimp because some things are okay for Frozen how we look on the oysters coming right now all right wow that back wall is hideous what a mess you got two seconds please yes and what's with the uh the swamp Decor whose idea was that um mine and my husband to eat in a swamp for children or for adults for both for both for both oy cell that's not wor thing all right here we go okay thank you all right what the hell is that these are the oysters cortell oysters cortell so suppose you go like that wow they're Dreadful oysters named after the owner I certainly wouldn't put my name on that I wouldn't even put my enemy's name on that take it for you m okay thank you that's depressing isn't it no just terrible oysters cortello I don't know what to say about that I eat them myself I think they're delicious absolutely delicious darl what did you say oyers cortell just ain't working this is killing me not to know what he's saying this is the fried chicken steak right correct thank you you're welcome plan as anything think no seasoning no care look at that Candace what the hell is that looked like it's just had a draft Tong cut out and deep fat fried people complain that the quality of the food here is horrible unbelievable Daryl's not listening to the feedback that he gets and he's going to do what he wants to do Daryl yep he said that it looks like somebody cut out a giraffe's tongue battery fried it I'm not going to agree with that it didn't look that way to me I mean that's what normally goes out it's a good product so it look like we cut out a giraffe's Tong wow wow wow Jesus thanks sty doesn't look fantastic but it tastes delicious who made that emal it makes it m I'm just so happy that Chef Rams he likes in the bread pudding it feels great to end on a good note love the bread pudding you like the bread pudding there we go loved it I took full responsibility for bread pudding that is all me Daryl doesn't really have influence on that thank God thank God he lik something I did I'll take that any day hello hello chef and this is darl the owner Chef introduce me to your uh Brigade Chef Emil Marcos em good to see you buddy Jason Carpenter Jason good to see you there's a lot of things that that need change and and you know Daryl is he's one of them can I talk about lunch yes my God what a disaster the food is below standard why wouldn't you buy fresh shrimp I simply don't have the time to go to the market excuse me where are we New Orleans come come on big boy chicken fried steak disaster what cut of meat was that not a very good cut no are you proud to serve that food no sir was that the same quality of steak that we're using years ago no sir then why have you changed the standard um it's it's up to Daryl is that a Cutting Corner method to save money Chef everything is to you but we had diners eating all lunch full dining room but nothing sent back do you honestly think just because they don't send it back that your food is amazing that's good enough for you to continue now you can't be that stupid point taken if they want to beat that stupid you've got no chance I don't buy the fact that it's bad quality food that's hard to believe this was once a great place coming up while Daryl and Ellen continue to be defensive we don't feel like it puts out an awful product you don't give a about food it's the staff goes on the offens you talk to us like dirt then at dinner service Chef Ramsey makes a shocking discovery so how the is that special in your tiny mind I don't have a tiny mind I'm telling you you have a tiny mind and makes an announcement that could mean the beginning of the end for Zs how would you feel if I told you all that after receiving some harsh words from Chef Ramsey the food is below standard Daryl has some words of his own you know chef says everything is embarrassing there's nothing good about the menu you know I don't buy that I will never believe the food is you're not going to Comm I've been eating this food all my life Chef Ramsey doesn't know a world on food that's it I mean cut all the food down you want you can't break me it's an hour before dinner service and Chef Ramsey hopes a private meeting with the Two Chefs Emil and Jason can shed some light on the restaurant's main issues okay so I don't get it some of the things I encounter there today were just awful that can't be your wish to cook with frozen ingredients we talk about it every day and it's just get swept on the table I tell him the second he starts cutting cost and getting a cheaper product you know it's going to taste like and trying to explain that to him you know is talking to this wall right here and how long's it been going on like that since the right around of time he took over the only thing Daryl and Ellen see is money and that's what scares me their whole purpose is money money money money money we feel like our hands are so tied as far as ordering goes everything goes the only other option was to leave me and him both go yes you know what do you do just walk out the place I mean we got a lot of personal memories in this place just to walk out of it granted I I get that but it doesn't stop you from having your voice everybody here is just kind of waiting for the place to belly up and go find a new job somewhere else I'm here to help put this freaking Place back on the map yes sir you're absolutely right we have only two options Chef Ramsey are God and I don't think the second comments happen anytime soon thanks for the catchup thank you thank you after gaining some insight from Jason and Emil hey I need shrimp portioned Chef Ramsey is eager to see how this restaurant functions in a dinner service how does this work uh am when were these done um last night why are they bagged he portioned them out to order Prett what's the idea of putting everything in bags portion size portion size I like to have everything in quantitative perspective if I give too much you get a happy customer here you don't get a good customer they're happy because they're getting three times what they should be getting I'm getting nothing I don't make money on that it's food you know we're not cutting piping Bing hi welcome to zek's how many do we have in the party it's jef Ramsey's first time in Louisiana come right this way please and not surprisingly zek's is completely booked and tonight our specials with lasagna and lasagna I got a seafood ploted no oyster sub shrimp I'm at the Expo station I like to see all the food go out inside a new potatoes down I uh make sure every dish goes out like I want it to go out can I run anything nope shrimp flatter can any of that go I'm waiting on dishes to complete the order it doesn't concern you that food's just dying in the window but we're pushing as hard as we can bloody hell been here a long time for Expediting is one thing standing here and saying nothing is another wow hell it's an hour into dinner service and the first wave of food is finally making its way out to the customers sorry about the weight they are backed up everybody's food at the table let me get uh your server my apologies and the food isn't the only thing that's getting a chili reception can I ask something do you mind not standing there like that it's so D I think you can be more Pro active I don't want to hover you know but you can make yourself busy okay I got it I'm ready good thank you all right look what I got what's that one lasagna lasagna when was the lasagna made last Thursday last Thursday and today is Thursday right correct Serv the stuff from a week ago help me to understand that uh that stupidity oh made made the pan we didn't sell it all it's wrapped up in p portions and Frozen I thought that's a bad thing lasagna it's all done fresh and cooked and um we'll wrap the portions up separately we'll put them in the freezer it works it is the best lasagna you're going to get is it special right yes it is okay so how the is that special in your tiny mind when it was cooked a week ago I don't have a tiny mind I'm telling you have a tiny mind it can't be that special if you're going to stand here and tell me that it's special the product is good Daryl runs his kitchen with 90% bravado and you know the other 10% he just Wings it this is a good product this is good food me my God it's getting worse yeah he's a tough nut your uh expediter so we have a special today when do you think that lasna was made today homemade lasna right last Thursday how could it be that special when it's from a week ago well you know it's frozen so it's not like sitting there getting Meo on it and our customers absolutely love the lasagna I don't think that's our biggest issue is lasagna I mean that's absolutely incorrect what do you think they would feel like if you told them today special was cooked a week ago Frozen I don't know I mean I'm sure they would probably be surprised that it was so good and that it was made last week in Frozen should I ask them all would you like me to walk with you I know I'm not going to walk I'm going to stand up and shout oh really yeah when you come out to restaurants and you read today's specials for instance a beautiful homemade lasagna would you expect that lasagna to be made today yes uh ladies and gentlemen how many of you have ordered lasagna how would you feel if I told you all that today's lasagna that's been served was made a week ago this is humiliating after making a shocking discovery about today's special when was the lasagna made last Thursday Chef Ramsey made an announcement today's lasagna that's been served was made a week ago that is not sitting well with customers my apologies to those that have ordered the lasna have a look at the potential other specials Bon of T thank you thank you this is humiliating it's absolutely better of course when it's fresh and served right out of the pan but it's not horrible I've just told the customers that today's Thea was reheated from a week ago the feedback was shock horror 86 of Thea yes sir yeah with shf Ramsay's announcement fresh in their minds get a get a check get the check okay customers have seem to have lost their appetite did youall eat already yeah I had the lasagna after witnessing a dinner service full of problems you got 2 seconds please yes absolutely Chef Ramsey is anxious to have a chat with the owners oh dear did you hear the customers tonight when I told them lasagna was a week old did you hear here's what happens cook lasagna and it doesn't sell you throw it away no we don't throw it away we rra it I'm here to help but I tell you what I can't help you when you're standing there and trying to come up with excuses to why customers pay good money for Frozen that cooked a week ago and you call it a special we don't feel like it puts out an awful product you don't give a about food that's not true your passions about portion control measurements Frozen Foods reheated in a microwave rests don't run like this disagree I disagree with that also definitely trust me you are not a restaurant you're the owner you paying rent here when you start dealing with all this crap and your name's on that lease then you tell me what you want to do after being stonewalled by owners in denial morning good morning Che Chef Ramsey has called a staff meeting 2 minutes please hoping to bring all of the restaurant's issues into the open okay I want you to tell me the frustrations the anger and the things that really upset you the most Emil um I I just feel as though I'm getting pounded with a mallet constantly when I walk into this place I went from working 40 hours to working about 50 for $400 a week that pisses me off I feel that we don't get any respect I'm here all the time I don't get to eat lunch I should have a meal I should have a shift meal this is messed up we are talked down to like we're dirt and it's not right listen um I really appreciate the openness and the honesty I knew it was bad but I didn't quite understand it it hit that um level of hurt I think it's just sad that we're all sitting here and that we actually have to even beat at this point I think we all the whole group of us here are pretty much struggling no one's getting that message across I need to get through to them Daryl and Ellen are about to arrive I want you to tell them everybody was saying what they wanted to say and getting it off their chest but it's kind of different from telling Chef ramsy versus telling Daryl don't be nervous I don't need to be afraid I I've got your back okay and here they are good morning good morning I've been here having a St meeting um we've gone through some issues um this morning that's been bothering them but rather than me trying to tell you how they feel I think they should speak certainly who's going to go first I'll go first I don't feel as though we all gain much respect around here and I don't think that you as our owner have our back Candace Ashley is that how you feel you really do talk to us like dirt sometimes my intent is not to talk down to somebody but that's how it comes out Jason talk to Daryl please my biggest problem that I have is just I don't think you have a clue as to how this place runs me yeah wow I think that you're so stuck on the numbers the actual essence of having a restaurant and serving good food and giving customers service and happy employees that that's gone I I don't understand we hear it every single night and every single day from our c customers what needs to be changed and why they don't come back we let you know these things and you don't give a nothing's done you don't care wow p p is ridiculous here I really don't want breakdown cuz I I've been in a long time and I'm not getting paid jack but somebody be here that long I've been here since 2006 by having I never got a pay raise okay let me say something real quick since we're all telling the truth first of all Daryl and I have taken thousands and thousands of dollars out of our personal account to pay your paychecks so why did I just close the place down we're not giving up we don't want to give up if you want to give up that's fine this isn't your business we don't want to leave each other because we all love each other we don't want to leave not at all but I need to make money to support my family you know what so do we y'all are acting like it's us against y'all and it's not this is a business we have cost and expenses I ask you to take that pay cut it's either that or labor cost get so high I'm out but you can go on five vacations in the summer and you're struggling for money right that is up period if you don't want to be here don't be here after Chef Ramsey arranged for the staff to air their grievances I don't think you have a clue as to how this place runs the defiant owners are not having any of it if you don't want to be here don't be here if I were piling up money back there then I can see you being pissed off we're not piling up money back there I can't show appreciation in dollars at this point they maybe have this picture of me with this pile of money going ha nobody's going to get it we don't have the money I'm accepting the truth from you guys accept it from me please things aren't going well I understand that but in terms of morale there's an air of discontent they feel abused and I'm not saying the staff are perfect but you're the owners and you set an example we have to fix what's broken within so how about starting over again and turning the page and the beginning of a new chapter I understand those frustrations you are wonderful people so I want you all here and you will have my respect I guarantee that from me and there's a lot of love for you guys from Ellen and I and I truly mean that good we did make some progress the is clearer okay it's a new day here at zek's I've got some ideas that I need to uh put into place to really start putting this place back on the map thank you honestly I don't think that Daryl and Ellen heard what what we were saying he was just saying what was right just to get Chef Ramsey off of his back we'll see what happens oh after attempting to open Daryl and Ellen's eyes to the staff morale problems Chef Ramsey has devised a plan to test the chefs and showcase their abilities okay it's been so obvious that you've been handcuffed by Daryl and here's what I want you to do show Daryl how creative how inspirational how exciting you can be with seafood there's a grocery store literally 2 miles away from here okay have a look at the ingredients get inspired come back get creative I want to see that on a plate yeah thank you Chef good right now I'm pretty jacked out Gordon Ramsey himself said Jason time for you to be inspired go let it happen go see what you got all right let's see they got fresh how may I help you Red Fish Fresh just put it out an hour and a half ago that's what we're looking for it's extremely liberating to have this freedom to Showcase and do what we want to do cook good food very nice to meet you thanks guys I am uh looking for red onions with asparagus do a red pepper this will be the last thing I get and we ready to ride there it is there it is Showcase the skills so happy think of something creative and really let it go yeah yes okay off we go guys je yeah I'm going to do a chicken fried steak at the same time okay BR own it yeah yes Che you going to put a little lime juice in there yes more I'm not done yet with it okay good yeah I love the idea the bacon anded ched nice so in terms of the inspiration tell me what it is try to keep it Southern with the Grits fresh with the salmon and classic with the Capers with the onions with the tomatoes good keeping it with the New Orleans theme red fish and then grilled vegetables fresh rice fresh ingredients you just a fun dish what a good job the difference of Night and Day let me tell you that beautiful now you say nothing you didn't cook them I cook them do you understand yes okay let's go come over guys please wow look at that you think of Louisiana first thing you think of is freshness but when I walked into your restaurant what I didn't expect was frozen Seafood so I got my team to get some ingredients for me like you both just have a little taste taste the freshness a beautiful Char grilled salmon done with grits creamy tasty it's absolutely phenomenal and I got hold of some uh red fish marinated zucchini with some rice and a really nice mango salsa oh my gosh this red fish is delicious it's phenomenal it's absolutely phenomenal phal delicious absolutely watching them eat my dish and not knowing that it was mine and to say that you know it looked like it was from their heart I'd like you just have a little taste of that chicken fried steak I just lightly pounded it and then fried it twice so it should just melt in your mouth it does melt literally literally melted Jeff and couldn't believe how good it was the presentation was beautiful and it was fresh ingredients and they tasted wonderful they're all absolutely phenomenal you taste the difference absolutely yeah there's something you need to know about the seafood dishes I didn't cook them the Two Chefs put those dishes together wow the seafood dishes mhm are your boys delicious absolutely wow phen they really are they're phenomenal didn't really open my eyes to what I I I wasn't letting them do honestly food is Art and I was not letting them create their art these ARS just delicious they're beautiful and they come from right inside you I know that you did a fantastic job it feels really good that Daryl and Ellen recognize my potential and I think that my abilities have been shown and hopefully this is the first step forward this is the new zeks I can see that's what we're looking for and all I could really think to myself was about time you see it really good job well done it's incredible coming up oh my gosh it's the biggest restaurant redesign in the history of Kitchen Nightmares this is surpass anything I could possibly imagine but it all could be for nothing if Daryl can't stick with Chef Ramsay's new plan we looking three chops and alligator slow down for one minute let us catch up everybody stop just stop after finally having at least a small breakthrough with the owners Jeff Ramsey decides to have his team work through the night on the biggest restaurant makeover they have ever done right good morning morning chef excited are you ready to see the new zeks yes let's go welcome to the new zeks here we go come in please here we go oh my God you kidding me in in in oh nice oh man that's my gosh oh that's nice look get there oh my god let's start with the walls gone is the swamp look at all the the all the old doors reclaimed doors got that Nostalgia and it's got that Comfort fil right look at this you've got the most amazing chairs brand new chairs it just feels authentic let me say this please you have found our identity wonderful This Is Us astonished I mean truly I didn't really have any expectations but this has surpassed anything I could possibly imagine there is one more thing I'd like to show you you're going to start peeing your pants man that's it there we are our boil house oh my God from shuing your oysters to cooking your shrimp this is going to be a substantial part of the menu and ail it's going to take so much pressure off you and Jon this should just run on its own and it should almost always double the turnover did I see you smile again that's the second time in 24 hours dude huh they're going to arrest you for being too happy Jeff Ramy has given this staff this place my family our friends our customers A New Beginning it's unbelievable honestly when people would ask me where I work I would never say zeks I just say I'm a cook mhm now I I'm I'm proud to say that I work here A New Beginning and a new identity for zekes along with making the decor more inviting Chef Ramsey has replaced Zeke's outdated stale menu with a modern update of classic New Orleans Cuisine oh my gosh my goodness me but this is going to put zek's back on the map smell it be careful it's fresh every dish is absolutely beautiful okay let's start off top of the table Zeke's house boil yes bucket of shrimps yes bucket of blue crabs a great sharing festive localized bucket push them okay back in the menu the Entre peacan crusted catfish so with a classic TARTA sauce and a herb salad country fight steak big hit say no more such a gravy delicious slightly heated in that gravy so got a nice little burn at the back of your throat blackened alligator wonderful Creole sauce absolutely delicious because this has now become not the old zeks your zeks thank you you've got your identity now make it yours absolutely incredible beautiful come here a thank come here the way Chef created the menu and the dishes uh they don't have a menu like that around here dig in enjoy so not only do we have something great to put on the table but it's not anywhere around nobody else has it oh my God you taste the cornbread menu is phenomenal I'm proud to have it and excited and can't wait for everybody else to come in and try it it's delicious I feel right now we have the most diverse Louisiana Southern menu I mean we very well may have the best menu rich in flavor rich in texture wow hi guys welcome to zek the community of mety had a love affair with this restaurant that went sour enjoy enjoy enjoy shrimps are amazing jef Ramsey's revamp and tonight's relaunch will be a strong indicator if it's possible for this love affair to resist I'm going to try you SM I'm going I'm going to try the black at the alligator and with so many changes in place and so many people in the dining room Chef Ramsey is hoping the boil house will take some of the pressure off the kitchen any um any orders on yet in the board house no nothing in the board housee already so get hold of the waes call them in and say right start pushing them and got to use that place got to get used to that let's go Rachel sell boil food sell one okay sell one to a big table please tonight we have a um special it's boiled lobster for two I don't know if you saw it on the menu but sell it by the bucket just bring us two to coming right up two buckets of lobsters for table five two two buckets of lobster please let's go put a little bit of butt on there give it a nice little glaz okay good that's it two lobsters let's go look what I have for y y'all enjoy looks good look at this WOW with the boil house now being utilized and satisfying customers it's clearly allowed some breathing room for the kitchen you're 8 minutes on B Crab at 33 however it's now up to Daryl to manage the time wisely I worked hard today let's make it happen you've got to focus on that window communicate with these guys one table leaving one table working so we don't get bugged down yes yes sure I need an alligator I need a strip give me 3 minutes on that let's go we need to push food up there and cook it as fast as we can green tomatoes choc oers I need it fast let's work one at a time it's not a race are we looking three chops and alligator hold on one second Daryl mother chop how we looking darl slow down for one minute let us catch up huh hell with Daryl calling multiple tickets at the same time grits Mash sweet potatoes and more focused on spe than anything else what ticket is it for the kitchen is now completely confused how's my pan catfish where's my New York strip got to go just put them in the window and we'll figure out how to Plate them yes whatever you got make sure it's done huh I was being told that I need this this and this right now and I just try and move as fast as I can and get the food out say it just looks like crap do you agree yeah no garnish no goes in the window like that Daryl has managed to get the cooks prod loen the food at a much quicker Pace thank that look really I don't think this is but the dishes are not at the level that they should be so is that is that cooked it's not is it excuse me can I get you another one St yeah guys the fish is raw not tonight just just stop 24 is out everybody stop what a joke it's relaunch night at zeks mother chop how we looking darl slow down for one minute let us catch up huh and with Daryl pushing the cooks food is leaving the kitchen quickly can I get you another one stuff sure unfortunately it's also coming back quickly guys the fish is raw not tonight oh man just stop everybody stop am Jason come around I'd rather be 3 4 minutes later than Rush food out there and the shit's coming back not tonight an exper should definitely set the tone for the rest of the kitchen I think Daryl lost control today uh it's just a big catastrophe what we've got to do is focus on one table at a time we've got to communicate Dar talk to me don't get S where you at Dar what table you on darl take responsibility I have to stop refocus let's get these tickets out one at a time I need to do a better job of communicating very simply all right guys let's focus where you at now Daryl ban catfish and black and alligator in is saying Daryl table one let's go move to the next ticket I got 33 black and alligator pecan catfish coming right now Daryl let's go following Chef Ramsay's advice of focusing on one table at a time what table you want table 10 yeah Daryl and the chefs are now in syn please let's get this to uh 31 blacken alligator perfectly cooked dishes are leaving the kitchen that's and are being enjoyed by thrilled customers that's delicious folks new are h now that this restaurant is on its way to a successful relaunch hi Chef Ramsey is ready to spread the word what happened with the restaurant before why did you come here this place was legendary um it lost its weight it's now back on the map and two new owners that are going to start their own beginning of a new chapter what is the feedback you're already getting for tonight that the food is fantastic I mean the menu's it's fabulous I highly recommend that you come in and try it let's finish let's finish somebody get this the 14 please there no more tickets coming in let's get this stuff out of here gous delicious that's a wrap Jack the end of the night the way it ended made you feel good I think Daryl showed more personality tonight than he showed in the last few years we still have some improvements to make but you can see it's on the right track nice job good night ladies thank you thank you so much okay tonight was about establishing a new zeks and you achieved it yes yes for my first time in New Orleans me did you give me a a challenge if Chef Ramsey told me a week ago that all these changes were going to happen why don't I ding I don't think I would have really believed it can I just have a quick word with you two amazing look at this place the potential is huge I know fantastic it's now your zekes run with it and darl you do care and you do have a heart a big heart show it to your staff indeed I will don't don't hide that I'm ready to do things the right way ready to get moving it's a new it's a new life it's new energy good job thank you thank good night good night good night good night we had a lot of issues here when I first arrived the staff were at war with the owners the food was miserable and the restaurant was seriously struggling for an identity but what I witnessed was a phenomenal comeback and how fitting is that that it took place here in the most resilient city across America New Orleans we called lasagna not so special in the weeks that followed a glowing report on the local news as a family as a restaurant it's back on the map brought a surge of customers to the restaurant Hi how are you all Daryl and Ellen are doing their best to raise staff morale you all did an excellent job I can't do this without you guys and are reaching out to the community and we really thank you all for coming here it means a lot to us thanks but zeks back on the map next time on Kitchen Nightmares Chef Ramsey heads to Bourbon straight to a restaurant run by Two Brothers Mo you're the one who's supposed to be H this and Ramy just listen to what the I'm telling you who used their eery as a Battleground Gordon is completely disgusted and totally appalled and challenged by the management punch me do what the you want to do that's next time on the most explosive Kitchen Nightmares of the year we just shut on the Restaurant t nighttonight on Kitchen Nightmares Chef Ramsey visits the Spanish Pavilion just put it on the plate right now shut up get out of here A New Jersey restaurant that specializes in nightly battles give me three these three right here it's brother against brother in the main event I want you to listen to me and a family business is on the line it's not the Spanish Pavilion the kitchen has been neglected the food is a mess a dead Lobster stuck at the bottom and the staff is ready to Mutiny I want to set all the wood out tonight in one of the most difficult challenges he's ever faced stop stop Chef Ramsey tries to save a family Legacy if your grandfather will sat on my table today he'd be beating the crap out of you that is spiraling out of control that's tonight on Kitchen Nightmares get out of here wo wo wo wo wo wo w Harrison New Jersey is home to the Spanish Pavilion located a mile and a half from newark's historic Ironbound neighborhood an area highly populated by Spanish restaurants the Spanish Pavilion was opened by a man ahead of his time Antonio f herandez my grandfather was a Pioneer in the Spanish cuisine Le opened up in 1964 the first Spanish restaurant in the state of New Jersey he retired after 10 years very successful and then came out of retirement to open the Spanish Pavilion in 1976 Antonio finally retired for good in 1996 leaving the successful Spanish Pavilion to his daughter Bina and her two sons Jerry and Michael table 11 please ma when we took over the Spanish Pavilion was the place to be there was a line out the door 5 years later everything still down the tube terrible the customers come playing you see the same old menu the same old dishes you know flavor blend oh flavor that sauce is good I don't care we're like a casual Family Restaurant and we have to wear a tuxedo and you're serving people with shorts and t-shirts it just doesn't match looks like a you're in a wedding party in 1973 Michael and Jerry they don't care anymore they don't like to put time in the business where's my brother Michael little by little stopped cooking you got to be here more often and now it's out of the kitchen more out than in I'm dying I have a drink my staff might complain that I'm not here a lot but as far as I'm concerned I don't know what I'm doing Jerry doesn't do anything so the mayor's coming to pick up lunch he's always on the phone he's always this he's always that I'm a councilman in my town tomorrow night we'll celebrate great Victory I smell it in the air and I am out of here more but sometimes I don't want to be here enough because Michael can get a little tough what the hell happened to this ay with the lobster F oh screaming and yelling and I guess it kind of wears you out you know there's a really easy solution for this problem Michael what stop it Michael stop it Michael and Jerry have a lot of differences and I find myself in the middle I don't want to hear anymore about the situation that's too bad my mother is at this restaurant right now just to make sure that my brother and I do not kill each other what do you need huh nothing get out of this place needs Big Time help I don't know what to do man on a Saturday night maybe I'll do 10 15 20 dinners that's not paying the bills I still haven't even paid my fish guy I got to pay my fish guy we're in a debt over5 $600,000 I'm scared we can't support our families on this business so it's a stress I'll do anything it takes to succeed Spanish Pavilion is all I got hello hi how how are you somebody die did somebody pass away no I no you all look immaculately formal but tuxedos Undertakers at a funeral how old are those suits they are beautiful huh M A measure thank you thank you thank wow wow wow these guys are stuck back in the 80s they look like little penguins and they're wobbling back and forth with their little you know little tuxedos Hi how are you well slightly underdressed my apologies you're you're okay I'm very nervous about Chef Ramsey coming into the restaurant I wasn't a fan of this idea Michael was and I'm a little nervous I'm the mom okay great sorry first name excuse me Bina where's that from from F oh wow would you like to come to the table I'd love to this will be Joe he'll be your sir welcome to Spanish Pavilion very happy to see another unique tuxedo wow thank you very much you wear this every day for lunch yes lunch and dinner anyway so when did the Spanish pering moment 1976 wow take me back to what it was like in this day um my grandfather worked 7 days a week at 75 he would jump behind the broiler and do the meats I mean if he were in his prime right now I know he would be doing a better job than we would you're here 5 days I'm out a little more lately because I was elected as a committeeman in my town politician yeah I enjoy it I really do Jerry don't care for the business anymore if you know this business you cannot be do politicians or something else my brother and I both went to Johnson and Wales University for this and I worked at front of the house my brother did more of the culinary end and he's the chef to Cuisine my call him a chef to me he not a chef he's always playing on the phone instead be cooking for the customers he um well I don't know if he's the chef but he's in bath there quite a bit thank you have a little read love no problem thank you listen and no playing around right now I don't wor back we're going to nail this put your phone away are you ready oh yes let's start off with Lobster biscuit okay sir um I'll go for the uh Mariner is one of house special this wonderful another dish the people come for the chicken and garlic sauce on the bone lovely the beginning I walked in I thought it was a funeral now I'm in Spain you got me back okay brilliant I hope you with yeah I can't wait I want to make sure you got nothing to do with this order I ain't hanging my boys to drive but I'm so confident overseeing my guys that I got nothing to worry about these guys been by my side 15 years no go go go man go let's see what he thinks it just looks disgusting very creamy is it always this creamy yes she cream it just looks like lobster was dead before they killed it they're from the lobster from the tank you want to take a look okay is he dead no I think they're just sleeping he must be dead we keep a good eye on this you keep a good eye on them surely not he's dead a dead lobster no he's gone is he what I'm concerned about is everything else in there they've been feeding off that Lobster then they become full of bacteria that is extremely unacceptable dangerous people can get extremely sick with that I'll get rid of this right now okay please can you take this all right love you bye you should melt it it don't smell that Lobster's fresh even though it died it's good this is my Michael are you good good I'm doing fine thank you I know you saw a lobster in there that passed away well I try to we try to check that every day I was just slightly concerned to see the dead lobsters in there I try to freeze them right away and then I make the best from that okay you must be busy all thank you enjoy thank you okay I'm going to serve you right now the chicken and garlic sauce uh what is all that in there the greas oil garlic we got a little bowl you just drain some of that out it's like they're swimming thank you oh dear it's like a EX on V there too much olive oil for you you think there's too much olive oil in there it's like a heart attack waiting to happen I hope there's a hospital nearby the chicken tastes absolutely Dreadful I just want you to taste the chicken just taste that it's it's dry you sound like a politici now J I'm not around that's gross do me a favor can you ask your brother to taste that yeah I want you to try this what what's the next dish the P the P what did Michael say he's trying it right now we're going to find out okay fine what do you have to say I thought it was good I'll tell him that have faith on me baby this ain't a normal guy it's a Brit huh they're pain in the neck he thought it was good well if he thought that was good then I'm screwed if you're screwed imagine how I am and this is the uh Marin The Lobster in this Bera did it come from the tank comes from the tank oh okay you know or would you be so kind to taste it for me yeah know badly badly seasoned yeah does overcooked this is ridiculous that this pan even came out out of respect for your granddad that is a joke give me 5 minutes we'll have a chat together yeah please thank you uh Chef you like to drop some um Des it's very kind but I've lost my appetite thank you are you doing stuff purposely wrong or is this P I mean is that is overcooked all right all right you go sit and listen to he's right about everything nothing I can do about that right now I feel utterly embarrassed and humiliated the way food went out the way it did it killed me okay I'm going to get straight to the point bis dead lobsters and the P the burnt at the bottom this is your grandfather that put this thing together was he sending food out like that no no what was wrong with the chicken and garlic the chicken was way overcooked maybe the piece you had it was dry but I finished the plate did you cook that dish no I did not cook any dishes here today what do you actually do Michael I don't taste everything but I try to taste as much as I can you're the last line of defense out of every dish that I had there today what did you taste of mine every single one at least when it came back when it came back if your grandfather would sat on my table today they'd be beating the crap out of you I'm proud of what went out today this is the food I do this is how they cook it and I know the food over here is good you're dreaming Michael coming up Chef Ramsey is confronted with the most Overstock food storage he has ever seen a kitchen whose standards are a complete disgrace rancid chicken you can't serve that tonight and a family that is being ripped apart just put it on the plate right now shut up what the you doing Michael stop it then just when you think it couldn't get any worse here give me I want the food out leave me a alone leave alone get coming up on Kitchen Nightmares Hi how are you enjoy your meal toight welcome to Spanish Pavilion after an afternoon that included a dead Lobster in the tank a miserable lunch and a head chef that doesn't cook Chef Ramsey is anxious to observe a dinner service at Spanish Pavilion can I get the chicken and rice chicken and rice I'm going to try the Poo cot I'll pick my own L of from the after tank for you coming up where's um where's Michael he's just sitting at the bar at the bar how you doing bro nice to see you Michael can we get ready I'm ready Jerry ready see how ready you are no one's really in the back of the house you know observing and making sure everything's 100% I think my brother should be monitoring that watching it despite head chef Michael being absent from the kitchen dishes are being sent out there you go the h ready unfortunately they're on the cook you want me to cook them a little more and just not done enough not done enough they're also coming back said these are undercooked and a little chewy undercooked yeah all right it's raw on the inside look at that my God that's completely raw this is raw Y is this normal yes they happen a lot of time it should happen but they happen a lot of times the kitchen have system is's not one person charge in the kitchen it's supposed to be m with dishes coming back Michael jumps back into the kitchen this came back Michael what was this I don't know what that is but so does Jerry and both brothers are trying to take control of the kitchen Michael yeah take this off the window right now I don't know what you're pointing at J driving me nuts I won't let my brother dictate what I do or how I run my business give me those crab legs right now those crab legs have to be finished do what you're doing done cooking to come out do what you're doing I am doing what I'm doing I'm telling you about them snow crabs Mar can anyone work together here I me this is absolutely hideous king crab legs already out no this just snow no there's no King Grave legs out my gosh I KN it was going to take this long I would have definitely had something before we left hopefully it's worth the wait you get involved you know you confuse me see give me only I take is the yellow you cannot touch Listen to listen to me give me a for TR be him Mike was in the middle he tried to do everything and you know he got conf it confuses a lot of people I need an order of Spanish potatoes and rice and I want together or separate it doesn't matter I don't give tell me separate stop yelling I knocked you out right here you hear me we need to get organized big time everyone's argue with each other and it's like no teamwork anywhere no I want the food I'm going to go home in a minute okay me too I got to go home too okay give me those lobsters give me those lobsters people waiting they're right here where do you want them up your ass a minute give them to me I'll take them out Mike keep it together listen give me that food I want to send out I want to send all the food out let's come here with come here with me I want the food out leave me a alone leave him alone just leave him alone give me the food that I I want the classroom is waiting for the food everything you can we're okay we're okay we're okay I understand you're excited right now you're leave me alone talk to me later get out it's 2 hours into dinner service that's completely wrong with dishes being returned and very little food leaving the kitchen give me the food that I I want the customers waiting for the food there's now chaos at Spanish Pavilion I want the food out leave me a alone leave alone and it's all too much for Michael me L get out of here Michael get out of get out of stop it get out of here Michael what's the matter with you what I'm saying stop it stop it Al Michael stop it oh no way you jumping around give me the food give me relax Michael come here got listen to relax relax relax relax just stop stop Michael you're a owner just fool big deep breath what are you doing what are you doing to that man guy here to help you I know what the you doing Michael should never touch somebody stop it Michael got no right to do that Michael should not do that that's where my brother sometimes doesn't get it let's get back in normal here go take a breather is that new my brother's re yeah um he can get he can flip like this sometimes yeah can't work like that jumping around like a maniac I calm down calm down calm down uh Michael calm down calm down calich you calm down now and stop making a big show out of this I'm mom stop I was the one that made the show out of this again it's my fa it's fault Mom again it's my fault stop it yeah I lost my temperature in the Heat of the Moment it happens but I got to calm down regroup and just breathe with Michael cooling off outside the kitchen manages to pull it together five's ready take it out sending out the last orders of the night have a good night you too thank you okay uh what a day I've never ever seen such a disorganized fragmented service ever disaster confusion in the kitchen chaos in the dining room lots of confusion Michael I thought you were supposed to be running the kitchen I don't think you realize how bad tonight was I'll see you in the morning after a night in which 21 dishes came back during dinner service that's completely raw oh my God it's raw Chef Ramsey comes in early to do a little investigating what is in there they're not drumsticks they're crabsticks just dumped in here on top of another bag of Alaskan crab no dates no labels how on Earth are you supposed to run a business when you've got no idea what's in the freezers what is down here my God it gets worse look at it it's absolutely jam-packed chicken after chicken after chicken my big worry is how much chicken does this restaurant really need I mean there's just bags of it and not only that but the smell is horrific oh my God look at these fets I've seen less packs at an army base it's over 50 packs of meat and whoever's buying this needs to be fired now what worries me about this is there's one more fridge upstairs what is that pigeon oh my God it's never ending just when I think I've seen enough there's more look dead decomposed soft dead oh that's the snails o hell what is that in there that is a raw dead Lobster that is disgusting it's 2 hours into Chef Ramsay's inspection Michael balbina and Jerry arrive unaware of what Chef Ramsey is doing and what he has uncovered morning morning chef good morning chef I just need you for 2 minutes who in the hell buys produce here who who's responsible for that I am you are pigeon what I'm trying to look at are the profits the purchasing the thousands of dollars waste these here they came in yesterday that's dead let's have a little look around here Jerry please and you wonder why I don't like your sauce that is a dead Lobster and the freshest thing in this kitchen is that pigeon flying around and he's lucky he's still alive I thought that the kitchen was in somewhat disarray did I think it was that bad no I'd love to turn around and say that's it have you seen what's downstairs in the fridge where do I start with this look at all this meat here I wanted to make sure I was ready for whatever ready for whatever help me Michael ready for what way whatever whatever came your way I don't know what to expect you're burning money you haven't got why is this like this and what happened Michael somebody's not doing their job in in the kitchen there's expensive produce head this is ridiculous yeah my fault I and my fault on our refrigerator I'm disappointed that so much was ordered in advance there's no excuse for that spend some time together I've got to wash my hands before I get diagnosed with stefy you need to concentrate you know what maybe I'm overwhelmed mom maybe I'm trying to do everything I can't maybe the office the ordering what's the most important I got to iron that out Mom this is the most important and I try my hardest I don't know what to tell you about about all this meet and everything here I'm out of here right now that it's overwhelming I just don't have the answers B this is so sad you know that what would your father say if he walked in here and saw that no my father of course would be upset what I saw down there today it's not the Spanish Pavilion it's not what I was brought into the quality of the Food meant a lot to my father It's upsetting and I would hope things wouldn't get to the extreme that I have to close the doors I don't know right now what's going through his mind his concentration right now is totally off he's all over the place it shows Jerry has to put in a little more too and when he's here he should concentrate on the restaurant forget all yourl politic Jerry needs Michael Michael needs Jerry they now have to roll up their sleeves work together but more importantly they got to set the differences aside as brothers and stop being so stubborn cuz that's what they are and the business is fragmented coming up I want you to listen to me shut up Michael and Jerry are at it again just put it on the plate right now and Chef Ramsey has fed up with the brothers Michael support and the food that is leaving in the kitchen you can't serve that tonight at this point we're just going to shut it down oh stop stop you don't want to miss what's coming up next on Kitchen Nightmares today's Chef Ramsay is determined to move the Spanish Pavilion in the right direction and he knows one step is getting Michael back to where he belongs I want you to think of something that you want to cook in the kitchen cooking something that go on tonight as a special yes chef right out of college I had a lot of passion I had a lot of creativity I would come up with dishes a little easier but I don't know if I'm going to be able to come up with something that's going to impress the chef right first of all I want to do a chicken and garlic yeah a modern version I want you to work with me at the same time I started off with olive oil start off with butter is going to burn I'm excited about having the opportunity to learn from one of the top five most famous chefs in the world you got that nice so seere on the chicken from there you put it over the top and then just scoop up a touch of that sauce modern spanish cuisine what do you think that you want to cook my grandfather's really well known for some octopus okay and I going to make some octopus with you nice go for it I'm nervous right now I hope this dish comes out right through the years I've lost some of my passion for this kitchen so far it looks good I know that Chef Ramsey can help me by bringing my passion back and I'm looking forward to it this is the octopus okay and um roast potatoes yes yeah good it's nice yeah I like it presentation as well I like it and tonight want you this side of the line right yeah yes chef Chef Ramsay's chicken and garlic dish and Michael's octopus special are going on tonight's menu the chicken dish is a modern version of a garlic chicken but after serving the same old menu read the special back to me I'm sorry 20-year veteran Joe is having a hard time with the change chicken a chef on the bone with a garlic chicken Chef on the bone come on you can do it Joe yeah you're making me nervous now I'm making you nervous yes just put your head in there for 2 minutes cool it down head in there that's it there you go stay there for 2 minutes it feels so nice Hi how are you can follow me please thank you enjoy okay guys let's go yeah Chef Ramsey knows the success of this restaurant depends on Jerry and Michael working together Michael yes sir I want to look at you yeah and I want this level of communication much better than we had last night so tonight both brothers are assigned to do what they do best Michael cooking behind the line all right listen try to take care of this area and Jerry running the pass Michael listen at me look at me one no look at me one minute if the hits the fan I want you to listen to me yes sir no I mean it yes sir okay I got to admit I'm a little nervous right now I don't know what to expect I'm afraid of failure I might up but just remind me we can handle this all right we're going to see the chicken today is the chicken our Chef a little wine colge is from Spain cherry cherry wine okay Lama juice and little touch of butter there goes the first ticket right let me have a chicken special Mike first order comes in there's a special on right it's good it's good it's like perfect bro but it scares me I just don't trust I can see it in his eyes he's a little nervous so hopefully we get the night okay I'll take that chicken and garlic out first one of the night go Table Six despite Michael's lack of confidence I'm not going to be able to do it the specials are not only leaving the kitchen oh wow the customers this is really good are thrilled with what they are receiving delicious I like it wow with the dining room now full and orders pouring into the kitchen I don't know what's going on Michael not used to being on the line is starting to buckle under the pressure all right give me table three or six we got to get this food out there's no rush well there's a little bit of a pressing now we'll let him wait oh it's been taking an awful long time to on the way uh ch ch is it meal it's taking a long time to come out yes that's too slow too slow way too slow tables are going to get up and leave in 10 seconds I need table 13 it's about four 3 minutes away don't keep asking if we have all these tables waiting for food and Michael's overwhelmed with his kitchen duties and I need him to focus just put it on the plate right now shut up come on guys as tensions escalate in the kitchen very little food is making it way out to the dining room a long time and one customer who was lucky enough to receive Food chicken's dry and mushy isn't exactly happy every have ch I didn't like it Cherry it's not normal it's not normal that one chicken that just didn't smell right oh come on oh no Jarry yeah Michael Yes urgently quickly smell that's gone no smell it don't just say yeah it's gone you can't serve that tonight I felt utterly embarrassed and humiliated at this point we're just going to shut it down oh stop stop it's an hour and a half into dinner service and while Jerry and Michael continue to clash in the kitchen just put it on the plate right now shut up Chef Ramsey discovers something disturbing oh no spoiled chicken in the Spanish Pavilion you can't serve that tonight oh no Al have you got chicken in the fryer did you pass that chicken hey I got one don't serve it don't serve it don't dare s go get me a chicken let's cut an order real quick fresh right now Michael how many fresh chickens are downstairs a case and a half a case and a half downstairs in the fridge and he ser you that sticky you're cooking it and it's off you know I don't know why that chicken got there we got fresh chickens downstairs you know what we got to use that fresh chicken then but when you're in the weeds you have to focus all right we have the chicken and garlic they're using a one from downstairs thank you if you're going to keep the customers waiting you've got to make sure it's right I'm not going to let it crumble go get it we got to get this food out give me that chicken and garlic let's go Jerry you'll get the chick Tak the garlic when it's done please ow ow give me table two this give me table two that's it with Jerry clearly stepping up as the leader take this to table too the evening is salvaged and food is leaving the kitchen once again everything's coming out right now at the end of the day getting that food out was like a relief thank you you might have had to wait like an hour but we'll get it down eventually honestly tonight was better every like the specials but let's not get too excited about tonight because the quality control has to be much better you're absolutely right and Michael your cooks are passing you stinking rancid chicken but you didn't spot it Jerry I thought your performance tonight was Bloody good thank you sh tonight was better hopefully we're headed in the right direction good night with the Spanish Pavilion at least headed in the right direction Chef Ramsey and his team work overnight to give the Spanish Pavilion a modern makeover good morning good morning good morning chef good to see you all let's be honest not much has changed over the last 30 years right correct today is the beginning of a new era and through that door is your future are you ready to see it Michael are you ready one two three come on in look at this my God nice that's what I'm talking about hey warm inviting atmosphere we removed the stained glass to give it a modern feel unreal and then down here we've increased the seating so we have a lovely banket tablecloths have gone gone all the tables have been replaced for that this is Walnut it's modern and it's warm on the tabletops we have the most amazing China oh baby provided by tabletops unlimited awesome how exciting is that I love it baby it's amazing I feel like I'm in another restaurant I couldn't believe the openness of the dining room glad to see the tablecloths gone the new plates the the Spanish look I felt like I was in Spain it's awesome nice following the much needed redesign Chef Ramsey now turns his attention to attracting new customers when your grandfather opened his restaurant there he did not face the competition that you now face I really do mean competition look oh at that 2010 40 Spanish restaurants within a 2m radius of your front door having studied on the neighborhood all these restaurants are serving the same bloody food you have an opportunity now to stand out are you ready to see your dishes oh yes come with me let's go please come through small taus is the taste of Spain authentic delicious and homemade you have to push the tapus this is what turns this restaurant around a roasted lamb Spanish meatball and a fresh tomato sauce bacon WRA dates yes sauteed prawns with garlic a little bit of shaved fennel olives mono cheese yeah we're going for flavor Simplicity and we're going for Spain I love the new menual to be different is incredible that is the key to make our restaurant stand out but just as important here are your new waiters come in come here come here come here look at these guys come here amazing they now no longer look like Undertakers you love it what you love it oh baby great bab look at this look I look good I love this guy okay tonight is your night there's nothing you cannot do here good luck thank you Chef an order comes in who's touching that ticket who do you think Jerry that's right he's I want to give it right there absolute def but Jerry he's going to lose the tickets I'm afraid he will not lose it why are you talking so negatively oh no I'm trying to force don't foree just focus right yeah yes you're thinking too hard it must hurt right now I have to trust my brother and I don't know if I could do that I'm worried that the whole thing could fall apart with over 40 Spanish restaurants in 2 square miles this is our new menu Chef Ramsay's menu overhaul will now have the Spanish Pavilion standing out the croas is great excellent and then we'll do um PA but will the brothers be able to pull it off here we go first first order coming in one meatballs one Mano croquettes and the clams with chizo come on guys this first order we got to do it right let go table two appetizers go I'm sending you with potatoes bra one dates table 11 okay looks wonderful brother let's go this is gone let's go after that's it's a rck of L medum how is it fantastic yummy how is it yeah I like it the sauce is so spicy and tasty love it loves those to of place great a great idea came up with extra Revenue I've had them in Spain but these are much better we are toin party of 12 as the dining room fills up another order coming in orders continue to pour in and it's time for the kitchen to face its first big test send me that table six Table Six didn't we send out that went out six went out no it didn't six went out Jer or maybe not no it didn't no it didn't no it didn't here it is right two meatballs no Michael table doesn't have any me Michael let Jerry do his job I think Michael's overwhelmed and he doesn't focused and that's what we have to deal with almost every day with Michael that's it Go 17 Jerry whoa who you got the cett this Jerry he left without him for who Michael for the water is one musles no no you're right you're right you're right get organized buddy ready yeah like a Rabb it in a headlight look okay let's go Michael's confusion in the kitchen turns the dining room when was thinking into a waiting room Michael listen to me Michael you know listen and Jerry's attempt to restore the communication I need listen to me listen to me falls on deaf ears I need a shrimp right now so table five start at seven get their appeti table five no table seven did not but before table seven I need table five it's not going to cook any quicker than more you ask for it brother right to you you and step up to the mark a little bit okay I'm work with your team we all know Michael feels that he has to be in control at all times Jerry it's my line so the reality is if the person on the other side of the line is Expediting the food that person is the orchestra leader he's got to listen to that person no matter what and right now I'm that person Michael you have table seven over there please didn't that go out no give me three skirt States over there right away right here 31 2 3 Michael support it's relaunch night at the Spanish Pavilion and while the restaurant feels new the mounting pressure has brought out the old Michael and the restaurant is teetering on disaster I need table five didn't that go out no give me three skirt States over there right away right here 3 1 2 three Micha come here 2 seconds you have to keep it together he's your brother you can't do that in front of the team you've got to show him some respect yes it's hard but you've got to back off he's up to his eyeballs in the weed and you're laying into him slow down it's your brother and it's your business and his business got it yes come on yes sir Chef Rams is 100% right I cannot argue with my brother I overdid it man I made a mistake and and it won't happen again I'm going to learn and it's going to be better right regroup and organize after that Jerry what would you like I need those clams and I need that P maretta for two and then after that it's a Ral me it in my hand sir that's it right there right okay oh hot that's very hot okay gambas let's do the bar I need an order of gambas coming right now that's what I need with Michael and Jerry finally working together I need patas bra be right out be right out the two brothers complete dinner service on a high so good as your desserve very good all right okay this is good best Spanish restaurant in this area tonight confirmed that the Spanish Pavilion is back on the map and ready to compete but tomorrow it starts all over again tonight wasn't perfect but we did make an amazing transformation thank you Che it was wonderful to meet you likewise likewise lightwise just to hear the chef say you guys can do it really got to my sons you too 30 seconds in the bath please together for them to realize if you work together and you concentrate you got a good business here you have an amazing opportunity now to really turn this restaurant around but it requires both of you Jerry I thought you were just some politician you are a genuine leader thank you Chef thank you great potential Michael a big heart but you've got to focus behind that line if you stay focused and master those dishes you'll get there I promise you I will I promise you Chef Ramsey came here and I had the intentions that he was going to help put this place back on track I think he did more than what I expected I think he ignited my passion in the kitchen again put me closer with my brother this is what we needed I look after each other good night H when I first arrived here I was greeted by a dead Lobster and a restaurant stuck in the 70s and in just a matter of days the Spanish Pavilion has been transformed but this R will only succeed if those two brothers find a way to stay United and work together Big Brother little brother in the weeks that followed okay take this to table too give me those Jerry embraced his role as expeditor give me the free har and is now devoting more time to the restaurant and I need a fet medium well you have that working right Jerry medium well I was waiting on Michael is staying in the kitchen let's go there you go there you go there you go and cooking fulltime and the new menu is being well received by the customers the menu looks awesome more importantly these brothers are united and carrying on the successful Legacy left to them by their grandfather next time on Kitchen Nightmares Gordon Ramsey has to West Babylon New York to help two former waitresses I can't do this tonight cry about what we've become here who are chasing the American dream these owners are in for the fight of their life let me work and everyone I got a comment about every is on edge go go go back in one of the most emotional Kitchen Nightmares ever we lost away Jeff Ramsey may be forced to do the unthinkable close your business close it tonight on Kitchen Nightmares Gordon Ramsey heads to West Babylon New York to help two former waitresses I can't do this time cry about what we've become here who bought a restaurant called classic American hoping to achieve the classic American Dream fighting a losing battle every day but with almost a million dollars in debt feel like I failed what are we going to do these owners are in for the fight of their life stop going in my ear and let me work the kitchen has no stock we don't have more trell stick no Burgers the dining room has no supplies we have no copta menus and everyone I got a comment about every is on edge in one of the most emotional Kitchen Nightmares ever we lost our away Chef Ramsey pulls out all the stops he cannot give up but he may be forced to do the unthinkable close your business close it close it West Babylon New York a close nit suburban community located on Long Island an hour away from Manhattan best friends calling in and Naomi started as waitresses at a small Quaint restaurant called classic American then in the year 2000 They seized an opportunity and bought the business from their boss what do you think we ready to open in a couple of minutes classic American was like my home I grew up here I figured I knew everything there was to know about the restaurant and why not everything's good over going we knew the business we knew the customers and it was good this would be the beginning of something great soon after buying the restaurant Colleen made her son Kevin the head chef and her boyfriend Dom The Unofficial manager give me uh two bags of R shrimp thanks I started hooking up with Colleen and then she said well I could use you at the restaurant so she's using me I enjoy my job at classic American cuz it's like a big family here big hugs cev whoa it was good in the beginning the first couple years the place was packed you didn't have to worry or wonder if you were going to be busy now you'll get maybe six or eight tables it's scary you have to ask yourself what did I do wrong so tonight's out every night sucks yeah we run out of things on the menu all the time we don't have claim ships tonight hey D why we run out of everything we haven't been busy D's job here at the restaurant is just to order the food which is never done it's always kind of a problem Tom I need some of that chicken I hear you you don't have to tell me eight times you need cucumbers on the line yeah no yes yes no which one is it hello nobody leads this restaurant you got a bunch of followers and no leaders the problem with Colleen and Naomi is they're too easy going it's more of a friendly relationship with the work is rather than business it's ridiculous do you want to go out there or no I don't know you know waitresses they're texting in between working somebody's got to put these kids in order how many tables were there uh not that many nobody's making money we're not successful and you're wondering how you going to keep the doors open home sweet home I was forced to move back home love my parents because I couldn't afford I cry on the way to work on the way home from work I cry about what we become here and what are we going to do it gets to a point where you just dread being here it kills me it really kills me we can't afford to close we need someone to show us the way hey Dominic I'm the manager how you doing very well thank you come on in have a seat my goodness is this it the D is so small this is it obviously not much to manage today the place is EMP not really yeah is it normally this quiet oh it's Saturdays here damn damn damn now you look like you've been in this business for 30 years how I haven't six years what were you doing before that laying breakfast it's you and who colen and Naomi stay on the place and okay BR I'm actually going out with Colleen you're going out with Colleen yeah I so going out with the owners yeah ex customer yeah right can I meet the two owners time to meet them okay out bring them out please you know this is colen and Naomi's Last Resort if Ramsay can't get this place on the map we might just lock the doors Chef Gordon Ramsey Colleen Naomi nice to meet you Colleen nice to see you Naomi nice to see D help me um get up to speed uh with classic American how did you get to own it first off we worked for the previous owner you were working as a chef before no actually I was a waitress waitress wow and what were you doing I was a waitress incredible and you bought it from the owner yes how much uh $240,000 really yeah4 million dollar for this just the business not the property how much is that that was 440 wow so we're in for 700 Grand so far um how long have you owned the restaurant for 10 years straight up what do you think the worst thing is wrong with rest problem number one would be what what would you say I don't think it's just one thing I think it's a lot of things give me one are you always know me this quiet no I'm not Chef Ramsey makes me nervous because I'm out of answers maybe my eyes are closed you know maybe the head's so stuffed that it's just not saying what it needs to say okay well listen um I'm going to have a good look at the menu taste the food and uh catch up later okay and enter as strangers leave as friends enter as a stranger start dating the owner up oh how are you today how are you I'm Ashley Ashley I'll be your server I am freaking out having chff Ramy come is very n okay I can throw up right now so how long have you been here uh 10 years 10 years my God everyone's been here for a substantial length of time mhm why have you being so loyal it's like a little family great wow huge menu about 100 options there yes help me out um you could do fried calamari it's very good is it mhm it's one of my favorites let's go for the fried calamari overseason salad okay and then I'd be stupid not to have the bomb the bomb Burger the bomb Burger does it look like that uh yeah do you know what I'm a big level of mac and cheese do you have any mac and cheese yes yeah lovely that'll be all you got it thank you thank you order want to throw in a macaroni and cheese one 50 order up B that's my Mac and Cheese than that's very fast in mac and cheese my God probably pre-made it's a m full of Goo that's gross uhoh that doesn't even taste like it's been cooked here we don't make the mac and cheese here no it tastes like that is that a big hit no it's what the kids eat it really uh yeah that's Dreadful poor kids damn you think a menu with classic American you'd at least make your mac and cheese right yeah not good like really sorry I don't really know what to say because I'm not the one making the food I'm just serving it what'd he say said it was gross I just hope he doesn't run to the bathroom oh FR call Mario overseas yourself let's uh let's taste not good camar is really soft and sort of chewy touch that oh uh I don't think I'm really should be touching food yeah don't worry it won't buite yeah it's s is this fresh or this Frozen cuz it tastes Frozen yeah it is frozen Dreadful anyway definitely not for me um I'll finish thank you okay you're welcome how we making out ass he said they were gross soft and chewy what's soft and chewy thear it's not crispy it wasn't a great feeling when he was sending back all the food you know uh it's what we do every day we think we do a pretty good job he wants the bomb next but uh everyone loves the bomb that's one of our house Specialties but he's definitely going to enjoy that one bomb Burger wow nice toasty bun where's the burger oh there she is there's the BG you probably won't like that either how is everything bad does anyone seasoned food in there season it yeah salt pepper uh we don't add anything to it when wow the meat's really chewy that is chewy as hell will you ask the chef to taste that okay Dam thank you you're um he said the burger is really chewy he said try it he Dr it's chewing uhhuh that's weird it says on the menu the way mom used to make that has to be the biggest insult to every mother in America it's embarrassing because those are our most popular dishes I was really shocked this is Kitchen here right can I meet the chefs introduce me to the uh Team Kevin my son how you doing nice to meet you likewise so you're the headchef yes and this is your son son right on a scale of 1 to 10 rate the food in the restaurant between six and seven six and seven I would have said six half it and take two away and you you're on my mark personally I like the food but what the do I know I was a brick layer you know what I'm saying let me tell you straight and honest okay okay the menu is hideous in a dining room that's miserable the food's depressing and you've got the audacity to call it classic American you can't even get a burger right we eat the burgers here most nights we're proud of our food seriously yes yeah I'm really sorry for your food I'm a little pissed off right now I couldn't believe that he sent that you're a young Chef standing by your mother totally respect that but you're pulling it down and to think you're rating was 7 out of 10 mate you've got issues and as owners with a huge responsibility on your shoulders it's like you guys have disappeared you're screwed it's not that I don't try and I have not given up triy to do the best it's not that I don't care and it's not that I'm would trying to take short cuts but we've cut back on the payroll and she's got a baby and she can't be here he's got a baby and I can't can't afford to pay him and I need to pay my people it's not a comfortable position to be in I can see that but doesn't stop me from trying so who's on the payroll here we don't we're not on the payroll so not even the owners are getting paid we haven't gotten paid in over a year I moved back home for love with my parents I knew you had your problems but I didn't think it was going to be that bad the situation is actually worse than I thought it would be I want to go for a walk I going to do some thinking and um I'll see you tonight God it's depressing it's first impression was that we didn't care it made me realize we lost our way come on come here come here come on come he's right you know we lost our heart I feel so bad I feel bad it's gotten to the point where this ain't no joke there's a lot at stake we need a fresh shut up eyes that's what you need I'm scared worry about it it'll be all right maybe um we were lost course after a lunch in which classic American dishes were more disgusting than classic Chef Ramsey looks to observe how the restaurant functions in a dinner service I'll have the ultimate combo uh soup can I get the uh bis can I do with some potato fries sure that would be great thank you what's your strength I'm not really sure you're not really sure I I'm good with the customers right and yet you work behind the scenes you don't front the customers well and what are you doing are you running around oh I'm the bus boy you're the bus boy I do whatever they tell me I Chef Ramy said hi to me I just looked up at him cuz I was scared his hair is a little crazy even though it looks soft it's like so when the tickets come on where's your TP go they were originally coming out here this broke so now they handri the tickets pretty we used to have a computer but um somebody spilled coffee all over the register and burnt it out we can't afford to fix it as what does this say oh ribbon cut me two paches Ashley write the tickets better so do the tickets take a lot longer to hand ride or well if the writing is sloppy it tends to get a little confusing how long's the prin been down 6 months maybe order up even with handwritten tickets order up order up order up Naomi and Kevin managed to push out the food at a rapid Pace thank you you're welcome got the food out fast isn't it pretty fast excuse me this is hot unfortunately the fast food is not exactly pleasing to many of the customers just kind of so what's wrong with that they said that this shrimp is no good what is that callif white wine wow no good the food coming back used to upset me more but it's happened so often that I just become numb to it does anyone a to get bothered about all the food coming back yes huh yes it just seem everyone's taking it lost for words I don't know what to do you wen't I'm taking it all in lightwise I'm the feeding Colleen Hey listen I know you're stressed and you got a lot on your mind but take the rains and run your restaurant look can I get for you I'm just going have a cheese can I have spicy tender appetizer and burger there is no more Teresa no burgers for out yeah you're going to have to 86 actually 86 a burger sorry with owner Colleen completely shutting down I really need that chicken for table 10 you're going to have to wait a leaderless classic American runs into problem table 3 wants meatloaf we don't have meatloaf after problem we have no cop I need these cleaned immediately after problem leaving the customers unhappy no it just doesn't make any sense to me and the staff frustrated table 56 have been waiting 18 minutes for something to drink cuz I have no cup I know colen's really stressed out how could you run a business when you don't have enough Sil you don't have enough cars can I have a cup uh there are there's none in there there's none in there you know who would want to come to a restaurant like that that's so unorganized I wouldn't D I need soup cups can you please wash them out there's nothing there there's two in there right now oh my God no soup cops like how do they expect me to serve seriously he guys guys guys this mon wash dishes wash dish I can't I got to I can't do this tonight I really can't I can't you got to go work toine because I'm losing my mind it's 2 hours into dinner service the kitchen has run out of everything from Burgers Teresa no burgers for out yeah a coffee is this FP even good no don't do that and owner Colleen has just run out of patience I can't I got to I can't do this tonight I really can't what's the matter I've been fighting a losing battle every day you're standing there and you're not getting anywhere and I just keep going and going and going you understand I do understand and I can see how painful it is I feel disappointed in myself feel like I've failed and I've tried hard you know at the end of the day it's your family and it's your friends and it's not malicious and nobody's out to hurt but I'm frustrated and I'm angry and I'm scared I'm really really scared I feel I had more lose than anybody else in this place excuse me here's the the honest truth the the standards have been accepted too low and in amongst those standards there's a big friendship friendship's got all to do with it cuz there's no friends when that place is closed they get their next job 6 months 3 months 2 weeks they move on and you'll spend the rest of your life reducing that debt you're right you're absolutely right I need this to stay no but it's not going to get better if you keep on doing the same thing right and I know that you cannot give up okay no let's go and finish the service yeah I've never met a woman with as much on their shoulders as colen and today's been a bad day but tomorrow I'm going to have to pick her up and get those standards up there and she's got to set an example in his first 24 hours Chef Ramsey realized that there are many problems at classic American and high on his priority list is fixing the lack of communication here's an exercise this morning that I need everybody to be open too I want to find out the problems you have with each other I want each of you to write down to questions to issues ask anything you want open house this is not going to go well people don't like to be confronted here thank you okay so on the questions Colleen why do you always seem frustrated at the waitresses here we go because when these customers walk through that door you're the first person that they see then they're not getting the service if they're sitting there and you're texting on your phone they're paying customers they deserve your attention not the person on the phone Ashley Tes you don't text in the middle of service when customers are waiting for stuff to do you text when customers are wow Naomi why are you such a pushover because they're my family they're not though the family's at home and this is your business and the difference is night and day you have to change I have to work on that okay um Dom why are we always running out of product I don't close every night at the end of the day everything's got to be stocked and written down what we need but I'm right you're not right before you make an order okay you need to go through everything who's not feeding you the right information he doesn't wait for information he just goes I just got true telling you I don't close every night you're always so defensive I'm not we're not picking on you you always got an answer you always got to come back that's right I got to comment about every thing cuz when I open my mouth everybody shrugs their shoulders and gets a attit because you do it all the time that's why that's right CU I see something wrong I see something wrong and I say something and she don't want to be bothered she spent and you rather walk around piss off this is the problem is it you is it him is it me is it her who who it's everybody no yeah it is everybody it don't take one person to run a business you need a team you need a team but you need a chief exactly and ain't no Chief here who signs the checks you or us okay you're right I was ready to kill somebody but you don't disrespect me like that they got to find the way to piss me up this ain't no joke these girls are in debt up to their heads they got to get it we got to stay in business khen you and Naomi you need to lead this business and you need to be tough Naomi because if you're not everybody just does as they please text serve and off home and if you cannot lead you shouldn't have bought this place you shouldn't have done it coming up cable 3 has been waiting a really long time back off Colleen can't take the heat stop going in my ear and let me work Chef Ramsey can't take the food look at that and the owners are faced with a frightening reality if we are going to continue Serv that close your business close it that's next on Kitchen Nightmares after an explosive it's everybody no yeah it is everybody yet revealing you need to lead this business staff meeting know me I clearly two seconds Chef Ramsey knows he needs to help Colleen and Naomi take charge of the restaurant I need to make sure this service starts to go the way we want it and he begins by assigning the owner new roles for tonight's dinner service I want you Expediting and I want you working with these two boss in the kitchen and boss in the front of the house I'm very anxious right now it was a long time ago since I spent the night in the dining room You' got to show me quickly why you own this place and what it means to you we're opening in half an hour yeah okay let's go time for some changes yes Chef Ramsey has also added a special to tonight's menu giving a modern spin to an American classic let's start off with some sliders fun and bite size yeah that is 1,000 M away from the bom Burger yeah have a taste how's that perfect try and chew it before you swallow it yes easy we have a slider special which I think they're going to sell out the door starting to feel like this restaurant is taking a turn for the better not texting sorry no no no no no no what happened who are you texting salon hair nails they got F to text messaging run your business tonight and let's make one big step in the right direction okay let's go how are you how many you're welcome how are you two sure as word of Chef Ram's visit spreads if you could have a seat here I'll bring your menus right over this once quiet restaurant is even busier than the previous night your menus I'll be right out I have no more uh menus I just I really need menus for 15 you want to take an order on 11 so I can grab those menus you have to wait for a menu Che crazy why is it so slow we only have 13 menus we only have how many 13 can I have a seat right here your menus will be right out 50 seats and 30 menu trust us to run out on number 13 right I just wanted to hide there was people standing at the door and I was under so much pressure we didn't have enough money to print any more menus so we had what we had 13 menus you're kidding me told you it was hell here yeah you're right it's not far from hell and N me set those customers down okay I'd much rather sit down with no menu and stand in the corridor staring at you soon as I finished those menus pass on the next time thank you here you go after a slow start caused by the menu orage you want to just get sliders and then we'll just special the trio the trio as your meal orders are finally taken I'm going to need two more sliders many of which include Chef ramsy sliders isn't that good which gets the evening off on a positive note this is good are good they said it was excellent I need spiders mac and cheese and crab cake app okay uh colen yes but you open up now start getting the team together yeah I'm trying I'm trying an hour into dinner service the kitchen led by Colleen and her son Kevin are having a hard time keeping up with the orders table a needs their food they've been waiting so long she knows everyone's waiting a long time okay and the mood in the dining room is starting to turn I don't even remember what I ordered if they don't make it now then we leave food will be out shortly everything just sbled I was doing the best that I could do Table Three has been waiting a really long time right here they're not waiting any longer than these people but these tables came in at 6:00 back walk please you don't understand I understand stop going in my ear and let me work rer rer right as Colleen begins to get a grip of the kitchen once again that's for table one food slowly makes its way out to the dining room but the customers are far from impressed oh my God how gross is that just send it back it's terrible send it back they didn't like the callari excuse me can I get this with like a little less sauce really spicy super spicy it was crazy he would like less sauce definitely just want to bury a head in the sand how much sauce you nor we put on that Kevin about that much sauce usually take a bite of that tell me that's normal yeah it's normal Kevin if that's normal you're abnormal two SE of salads going to table 12 the mother and Sun team are finally pushing food out where's that going hold on stop stop stop stop set it but a disturbing dish catches Chef Ramsay's watchful eye look at that just touch it a plate of vegetabl finger going right through it this is the sorry state that we've got ourselves into if we are going to continue serving that close your business close it I would Ser that to my dog stop I wouldn't serve that to my dog tonight's dinner service has been plagued with problems stop going in my ear and let me work send it back it's terrible they didn't like the call Mar but this last broccoli dish look at that was the last straw for Chef Ramsey if we are going to continue serving that close your business close it J you deliv that for me stop stop don't send anything else close it we're closed you closed can I get away you over I'm sorry we're not serving anymore tonight was terrible tonight was a nightmare I don't want to face Chef Ramsey I don't want to face my employees I just wanted everybody to go away because it was horrendous okay tonight was ridiculous instead of making progress we went backwards more than I ever thought was possible tonight I realized there's no way this restaurant can survive unless there's a dramatic change tomorrow from the minute you arrive it's going to be change after change after change get ready for that agreed agreed yes good night we just lost our way I'm hoping Chef Ramsey can put us back on track Chef Ramsey knows that this dysfunctional restaurant needs a massive overhaul in order for it to have any chance of surviving so he goes to work immediately after the staff leaves working through the night to give classic American a dramatic makeover right good morning good morning ready to see a new restaurant I'm ready to see the new restaurant okay guys let's go the New Classic America come in WoW come in come in beautiful wow holy come in come in Colleen come in G as the old country style whatever it was and welcome to the new classic American beautiful light vibrant oh my God what do you think Colleen talk to me daring are you happy I'm jumping out of my skin this is more than I could imagine and it's nice to have tears of happiness instead of sadness beautiful n me what do you think looks great we've got rid of those horrendous tablecloths now we got some Vibe some lightness some excitement this place is going to be so busy you won't have time to start handwriting tickets you're going to need to work with something that is from the 21st century and in here this is the state-of-the-arts POS system installed by Halo absolutely amazing stock control price check D those arguments about I'm going for bread I'm going for potato e Chicken E ground beef it's all in there good Gordon got us this awesome computer Do's everything but wipe your I'm afraid to touch it I'm going to break it okay there's one more thing I need to come outside here there we are look at that beautiful color nice wow beautiful what do you think the sign I love it it's great it's stands out it stands out the first time I drove past it I could even see the logo we can see it now now it stands out what do you think I love this color I love it good thank you I haven't felt this good in a long time this is the Fresh Start we've been waiting for there's more good news we have a menu for every freaking table yes now gone are the 75 items yeah seriously I love this menu it's nice clear we needed menus really bad I'm really happy now let's have a look at the new menu classic American dishes done brilliantly well got a wedge salad vibrant a slider Trio turkey beef and chicken delicious yeah yes chef turkey Swift Club wonderful the classic American Burger your burger the bomb has gone yeah Hallelujah I swear to God who needs a pig in the back Garden when you got Dom big deep breath oh great Dom save some for the staff will you please yeah uh-huh okay dig in have t it's so good CU if you can cook all this like this we won't have a problem the menu is cool it's exciting there's a lot of new stuff they looked awesome and they taste it even better you eat this got to try the corn I love the new menu it was easy it was fresh it was a lot of new things I'm excited I just bit my tongue oh man I just want to say something and I'm going to cry but can't help the last couple days have been really rough but we pulled through it and I know you have to lead by example and somewhere along the line we got lost and I just want to apologize for that and say you know I've gotten a lot of clarity over the last couple days and in order for anything to work you have to have a leader and you have to have a strong leader because if if you don't have leadership you you can't function we're family but we have a business to run okay so those two things need to be separated and we will I promise you show you the leadership that you need to do your job okay it's the moment I've been waiting for that's a new beginning for myself as an owner of a business first and foremost I love everybody here so from this point on we're good okay I never saw Colleen with that kind of energy that was a shock and it's a good feeling I think I'm done yelling at people it's time for me to change too Chef Ramsey handed this to us and it's on our shoulders to make this work we're both going to take the reins and we're going to be in control of this place again coming up they may have all the right tools diners are standing in the dining room waiting to be sat down but will the staff are you smoking cigarettes out there and the owners not all over the place come on guys make this relaunch a success got to keep on driving for a disappoint pointing disaster get out there that's next on Kitchen Nightmares inspired by the new decor and the upgraded menu the staff is eager to get ready for the grand reopening let's have some fun tonight guys you know it the owners have decided to split responsibilities with Naomi taking control of the kitchen you want to cut your rolls I guess I could cut some right and Colleen leading the staff in the dining room you need something take a deep breath ask for help okay everybody good yay all right let's go opening 5 minutes guys yes Kevin you ready ready good man I cannot wait for that first order to come through on that machine I need to smoke before we do this yeah tonight is a very big night I feel and um I'm a little nervous did you get a lighter yeah hey guys there's people at the front door there's nobody here to greet them where are the girls not Now ladies where's where's Ashley get out there no yes are you smoking cigarettes out there yeah look at me no no stop are you smoking cigarettes we were we didn't okay well let me tell you something let me tell you something really important diners are standing in the dining room waiting to be sat down okay and look at the time we opened up 5 minutes ago come on guys they didn't ask anybody if they could take a smoke break they know that service is about to begin they should have been ready with the restaurant quickly filling up Ser will be over shortly The Waitresses rush to redeem themselves do we see any delicious appetizers we want can I get you something to drink to start and Chef Ramsey looks to the owners to finally provide the much needed leadership at classic American know me yeah I need a leader MH cooking and talking at the same time is the hardest thing in the world to do when you get it right it's Harmony yeah I want to hear it tonight okay Colleen and I had always just Blended in but it's time to stand out now and it's on our shoulders to make this work Ruby you're up I need a mac and cheese bite and a corn dog Kevin you got a classic burger okay two orders of wings all day got the wings yeah excellent nice keep it going guys yes yeah yes Naomi's Newfound confidence has the kitchen humming get it going order up Ashley table eight yeah thank you and orders are flying out of the kitchen enjoy meanwhile welcome my name is Colleen I'm one of the owners Colina stepped up in her role as floor manager Table Six is adding the shrimp appetiz oh the ladies my table but their food is already in so you have to let the kitchen know that okay feels really good to see Ken to actually step up and tell us what to do and be the leaders take the meatloaf Out full pork right away let's go you're welcome surprisingly we got off a good start I mean a really good start but based on the performance of this kitchen over the last 10 years I'm not holding out not yet all right Kevin turkey burger with onion rings just put it up guys guys look I'm not going to Ser that underneath there you bust your ass like that to create fantastic food you not to serve it on plates with crap underneath look all over the place come on I cannot afford for you to Take Your Eye Off the Ball now please yeah see that I was nervous and I was trying to get in the zone this where all the mistakes start to happen you've got to keep on driving yeah come on keep it going but we'll all pull together and we'll all Step Up and we'll get past it just watch the bottom of the plates to me there's nowhere else to move but forward there you go excellent Table 9 after looking after a small hiccup this kitchen led by Naomi is back in its Groove how is everything back good you like it good choice and delivering highquality dishes that are striking a cord with customers how do we like everything absolutely delicious I'm glad I will come back from walk all right trust me okay as dinner winds down and happy customers leave the restaurant thank you bye it is clear that these two owners under the guidance of Chef ramsy Stay Together guys stay together have just made the greatest comeback in Kitchen Nightmares history how we doing guys doing good doing good where all the tickets yeah we cleared the board Ken place is full the board's clear customers are happening yeah come on keep it going yeah behind everybody all the way watching the customers enjoying what they were eating that's what you're here for that's why you busted your ass you know from this point on it's a new beginning good night thank you very much okay let's be honest this has been a very difficult turnaround yeah but you all pulled off a fantastic service congratulations thank you amazing Colleen how's it feel I felt great I'm proud of each and every one of them everybody worked hard yes and Naomi hearing your voice calling commanding assertive it is really important because it just puts that discipline across the line and more importantly you good at it colen now me this restant has every potential to really seriously become a huge success do not start dropping in standard it means too much yes well done thank Chef well done well done well done come here you well done oh well done I want to thank Chef Ramsey for giving us this opportunity to start all over again it's a dream come true you're on your way good night good night you there's only one word to describe what happened here tonight that's a miracle I only hope that these two former waitresses can finally achieve their classic American Dream jeez 50 seats 1 menus me after Chef Ramsey left Colleen and Naomi continued to run classic American like a well-oiled machine Kevin you need two chickens on D maybe you should jump on dishes for a little bit all right the owners also implemented a loyalty system to reward repeat customers these are Punch Cards okay at the end you get your meal free that's a great idea very good since then the staff is happy I love this computer I love it business is booming we will be back I guarantee that and classic American looks poised to become a classic success I feel alive and feels good to finally be able to smile again it's a new beginning next time on Kitchen Nightmares throw it out get it together Marcelo Gordon returns to the scene of his greatest confrontations shut your mouth already get ready for a night of surprises oh my God as Chef Ramsey finds out what happened to disgusting the restaurants he tried to save his business is going well he still hate me is there any possibility that you may get back together we will see it all T who is living the dream and who turned their kitchen back into a nightmare oh come on tonight on Kitchen Nightmares Chef Ramsey heads to a New York eus that is all Sizzle and no steak disgusting the kitchen is run by a chef who is bursting with confidence I'm a natural people love my food they Rave about me but doesn't exactly deliver on the plate freezing cold the owner is a bystander who spends most of his time at the bar Joe sit and drink glasses of wine when there is a million things going wrong here and his wife well she is facing the most difficult decision of her life I just don't know what to do continue to keep the doors open and lose what little this family has left we got rid of everything to stay here or close the restaurant can't Chef Ramsey Breathe new life into a restaurant that is in critical condition you have the responsibility of making this place work or will he be forced to put a fork in it where the you start with that and move on stop stop the madness this business cannot go any further forward that's tonight on Kitchen Nightmares nothing's going to work Forest Hills an upper middle class Enclave in the heart of Queens New York we're more than 70,000 people live within 2 square miles the neighborhood streets are busy but PJ's Restaurant is empty that's me that's me prior to opening the restaurant Joe and madlin were living a dream life when I first came to the states I started working in construction worked with my brother PJ PJ and I were very very close he really truly taught me about life and being my own man losted my hump for 20 years worked as hard as I could to get my wife and kids nice things a nice house we were going places and then PJ passed away Joe was a shell Joe was just empty I can't mention his hand without feel on that hurt inside you know he didn't really know how to walk without that guy being around he just meant everything to him I just couldn't stand to see him in pain and when this place came for rent I said go and get the key and we we'll just name it after PJ welcome to PJ which is even more special because this was the bar that PJ owned how you guys doing you know what I know about running a high-end Steakhouse apparently not much I don't know why why with garlic on honey mustard Joe it's it's a honey mustard garlic roasted salmon that's what it's supposed to be on the menu really Joe and M are from a construction background so they didn't really know what it was like to get into the restaurant industry my steak just was just flavorless red meat is red meat I don't know what you would expect myself to do about that it's a big problem and the food's inconsistent I'm a very good Chef people come here just for me how's everything that's terrible I'm sorry they love my food and and everything is great didn't like this s now I had to Avid two checks I want this place to work so bad but we don't know what we're doing wrong give me a cigarette right now give me a cigarette I sunk almost $2 million in this restaurant I see it dying in his shoes right now the two insurances have to get paid this week this restaurant it's cost us our savings our house our cars everything 4,000 that was so much money that's it I'm going drinking man going drinking you've been doing that all day Joe say and drink glasses of wine and watch television when there is a million things going wrong here and he's just basically feeling sorry if the problems aren't addressed we'll have no choice we'll have to close the door PJ Steakhouse looks great from the outside there must be trouble on the inside wow place is beautiful unbelievable well anybody here my goodness me no one at the front desk hello so a customer or Mr Ry no I'm the owner you're the owner ah right how are you how are you pleasure to see you um good to see you too didn't expect to see you at the bar you've got no one at the front desk I see that yeah as soon as Chef Ramsey showed up panic said in and I started getting the butterflies we're pretty slow this time of day so slow is that normal it is normal for lunch right hello it's my wife M Hi how are you how are you good nice to see you oh Eric Eric good to see you good to see you I'm not intimidated by Gordon we're here to get a job done and we better do the job the best we can and if he can help us great if he can't then he go himself well first of all I'm happy to be here uh somewhat uh yeah taken back by walking in and having seen how beautiful this place is what's wrong with it I'm not uh restaurant material I found out I'm a contractor who uh jumped into this who thought I'd get great managers good floor people sit back and have a couple of wines at the barn I wish opening restaurants were that easy right yeah I'm learning as I go it can put you in a whole real fast at restaurant I don't know where to go you know okay well I've just arrived yeah I'm starving I'm I'm going to have some lunch and then we'll talk after you I want to cook him a great meal and I'm going to let him find other problems in the restaurant besides mine cuz I don't think mine's a problem oh dear thank you okay you're welcome so stay C oh dear no Porter House no New York no rump there's only two cuts of steak two steaks on the menu in a steak housee should be minimum 8 to 10 how are you welcome to PJ my name is Carin bar thank you how are you doing great thank you for joining us so I'll start with crab cakes then maybe the shrimp and roasted garlic ravioli and then I'll have the Filly minion with the gong demig glass all right I'll go put this in for you thank you col no problem I know Eric is a good Chef so what's to be nervous about what do you order crab cakes plus Fon with gorgona medium rare and a shrimp raboli write it down I just love what I do this is perfect my food is good and if he critiques it like I seen him critique other people's food I'm going to probably throw it at him what is that the crab cake somebody spit on my plate what is that on there that's mango sauce oh cooli mango thank you there like something out the Modern Art Museum Splat okay wow that's disgusting he rancid plastic bits of crap running through the crab cakes is everything okay yeah the chef sent out a little surprise bits of plastic running through there see the plastic I don't know where it came from but it's definitely in there but I I'm done with that thanks okay severe warning for what's to come Eric you found a piece of plastic in there where's that from I man him I have no idea where that plastic came from just happened to appear I don't even have plastic in my kitchen the owner sat at the bar watching television and they wondering why they're not doing well hi is that Joe's seat there at the end yes all the time he'll sit there most of the night oh dear Joe does need to get off his ass and start paying attention oh here's my food fantastic let me let me leave you alone to eat right M thank you lovely thank you so how' you like the steak um quite tough and they always serve with raw onions or yeah no thank you my pleasure uh you said the beef's a little tough this thing out of here there's nothing positive being said I don't really suck that bit you know go dear that looks like the biggest pile of ever to be served in Queens my God the Raves are disgusting tart tannning and just a mouthful of acidic thick Rich creamy sauce that tastes like there's a buzz in your mouth it just seemed like Chef Ramsey didn't like anything excuse me God oh dear this is really bad I can really start to understand to why Queens is is running as fast as it can from PJs disgusted by the food in this beautiful restaurant Chef Ramsey heads to the problem area the kitchen did you cook everything yeah that was pretty embarrassing 100% pissed me off that jef Ramsey didn't enjoy my meal what's with the Kool is that something out in the modern art museum Splat where is that from from a cam from a can disgusting the steak fil should melt in your mouth and it did nothing of the sort that's what we could afford Eric come around so I can talk you properly I was shocked I really thought that Eric's food was a lot better than what Chef Ry said it was the food was I get a lot of compliments him a lot a lot of compliments from where the place is empty who's running the place I want most part I am oh please first of all I'm here every day you're not here every day I'm not here enough to Mother him but I am here he should be here but he's not doing it if you're here really overseeing everything then these problems aren't going to be here so get your ass off the bar stool and stand in here and do it every single night can you motivate yourself to want to keep the restaurant open I don't know but he's given up I see that myself you I've given up guys I'm sorry but take one good look at yourselves first if there's one thing that has to change is people's attitude around here whether you like it or not you are restant tur you have the responsibility of making this place work y but there's too many people turning their back on things that are wrong I got to get some fresh air what a shame we have absolutely no idea what we're doing here just a big disaster we opening for dinner coming up on Kitchen Nightmares madlin makes a confession I was worry and a shocking Family secret is revealed oh my go then at dinner service Eric's head is spinning I'm so lost man Joe is drinking at the bar give me glass of sh and madlin is ready to call it quits it's not even worth being opened it's a New York mess and Chef Ramsey is caught in the middle after a miserable lunch Gordon takes time to sit down with the one person who appears to have not given up Joe's wife madlin the word PJ where does that come from Joe's brother Joe's brother Joe's brother owned an Irish bar restaurant here 10 years ago and he died when it was at its peak he died how close were they they were best friend and he was very sad he was empty I was worried for his welfare I was worried and when this place came for rent he came home and told me about it so I told him you know get the key and we'll put his brother's name back over the door and they spent all the money but uh it helped him it's getting to him now just the money and and I think that's why he's at that bar having drinks because he's looking around he is embarrassed at how this turned out and how much did he spend 1.2 million to build it what does it need to take per week to break even about 17 to 18,000 what's it currently running at now four $4,000 $4,000 oh my God Jesus Take Me Back Joe was very successful before he opened the restaurant yeah in construction yes and and where were you living at the time when it was when we were successful I designed a house it was incredible so you designed your dream house yes but we sold it you sold the house to keep the business open yes we got rid of everything to stay here but this restaurant did more for me than my house it it brought my husband back how do you how do you walk away from that I I can't this is unbelievable well that's helped me to understand at the background as much as it has cost us to to keep this place opened at the same time it gave us back Joe and we just can't let it go we'll do whatever we have to do to keep this place going after his chat with Madeline Gordon has a better understanding of what PJ means to this family now he wants to learn more about how the business operates and there's no better way to do that than watching a dinner service hi good evening welcome to PJs thank you can I take your coat oh actually real comfortable you have to leave it here okay col take these two hi as is the case with many of the restaurants that Chef Ramsey visits the word has spread in the community and PJs is much busier than normal I'm not used to being the hostess how would you like that Cooked our well well done ordering a salmon well I just know what's good I know what's bad and I know I can handle the job I know I could do the job really well cuz my food is good how are the stuffed mushrooms coming talk to me for two seconds he literally doesn't talk behind the line he doesn't communicate with me especially when it's busy the worst situation in the World Eric yes sir got to talk to them come on I need talk what table is this let the up War Eric's lack of communication has the staff waiting for direction and the diners waiting for food are we going to get our drinks of food already customers normally wait this long for Entre yes yeah they it usually takes 2 hours to eat here from 2 2 hours from start to finish Sor Eric they're starting to complain now that there's no food out there come on you can do better than this can't you you give a yeah I give a come on then big man this is a steakhouse yes PJ Steakhouse PJ Steakhouse yeah pathetic joke that's what it stands for come on guys nobody looks too happy here oh no we haven't got our meals yet didn't get your dinner yet for the amount of people we had tonight it was ridiculous amount of time they had to wait for the food that's it I'm going to drink it how long on that 16 putting up right now an hour into dinner service food is finally leaving the kitchen because of the amount of customers everyone is delivering the food even madlin gozala who's clearly not comfortable with the job all right you have spinach listen iach let's go over this okay okay not a waitress not a hostess I only own it so I know nothing about the food I am probably the only person who owns a restaurant in the world who wouldn't know what good food is that's the truth I I left that part up to Joe from the beginning give make glass of sh it's an hour and a half into dinner service table 30 all the apps are in the window many customers have received food this is like really weird but for most it was is n worth the was that's really gross you don't like it it tastes like lemon lemon a wow okay so I'll tell the chef about the chicken can you take this off a table why you can tell she didn't like it at all and what do you want me to do with it know what I'm saying can we take it off I'll have a word with them I went to check the menu it's chicken madira and I will have them take it off for you well you didn't even recognize it okay thank you thank you I just don't know how to have better manners at the tables how long on 23 salmon and the fet that Salmon's come on guys Eric touch the top of that salmon it's like a bullet yeah it's to over that it's only going to come back Chef Ramsey is standing there and catching the mistakes as they're happening look at the crap underneath there look at that har that's well done everything just feels like it's turning downward touch that there yeah that's not me you it's a disaster it was horrible to watch it just fall apart come on no I can't it's too much for me hell with a restaurant full of unhappy customers the chicken is chewing and a kitchen falling apart look at that that's well done jef Ramsey has seen enough of the dinner service and heads to the storage area to see what problems lie below thatting there stuck to the cardboard box no one gives a about look a oh my God look at that PO that no oh that just sums up the whole restaurant fading away and just one big embarrassment embarrass chiff Ramsey knows that tonight's dinner service was not lost on Joe and meline thank you but he wants to make sure they have a complete picture of the state of the restaurant a this is so hard you know that I've just come to the conclusion that no one gives a stay there when Chef Ramsey walked in that box I was terrified this is the big kick in the bollocks I'm not here for this we're using horrible plastic lemon juice in a sauce that a customer complained about the fact that it tasted of lemon we got fresh lemons downstairs that I've gone rotten I just can't believe it if it was me I'd be down with a with a with a toothbrush here's the killer blow for me just that one there dealing with the restaurant and the food and the customers is one thing but where the do you start with that it was beyond B it's such a lack of Pride it's such a lack of caring who knows what the goes on behind her back I don't know it is your job to go in that Walkin box and rotate your stock and clean CLE it out and it's part of our job to make sure he does it why should I have to worry about this is it your business you can't stand there and be silent anymore where you can't do that it seems like the whole blame of this whole place is coming down on my shoulders and it's not all my fault I'm not the problem here we're slopping it out guys just get a bag and and throw it out can't believe that can you how in the name of God imagine the waste of food we're worse to blame Joe I had no idea what was in there I'm very disappointed but Eric I realized tonight that a lot of the problems in the kitchen is Eric definitely a change has to come the bottom line is nobody around here wants to work nobody undeterred by a rough day one Chef Ramsey hits the streets of Forest Hills armed with a camcorder to do some Grassroots research on what people really think of PJ stakos we got two seconds sure PJ's a steak house have you heard of it have you been there I have it was not a pleasant experience when was the last visit to PJ's 6 months ago I boycotted it have you heard of PJs yes describe the dinner slow cold not too good wouldn't go back this is incredible thank you so much after hearing what the neighborhood had to say Jeff Ramsey calls the owners and staff to a local theater take a seat we're in this movie theater and we have absolutely no idea what we're doing there this is a serious World premiere and the movie is entitled PJ's the word on the street oh gosh I don't have a good feeling about this I'm scared to see what's going to happen lights please have you ever been to p PJs PJs I've been there quite often actually when was the last visit to PJs 6 months ago I boycotted it they never cooked the sck right this is incredible the same went on 6 months ago I saw last night how was dinner atrocious pretty bad my son's steak was hockey puck I actually recognized two of the customers that was on that tape and I said holy I ordered salmon I got flounder that's ridiculous how many people have you told in the last 6 months not to go there there's 66 apartments in my building and you told them all not to go yes it's total I wanted to turn around and smack Eric in the mouth that's how that's how angry it was he's behind us munching on popcorn but his gry's face what was the food like awful ready everything was pretty horrible pretty horrible yeah chewy not too flavorful if you had a chance to change what would it be better food better food that is from the people on the street and these people are going to keep that place open my God I was disgusted with the little movie we just saw I don't believe it's all that true you know it's not that bad why do you find it funny we sat here in an embarrassing situation there's definitely nothing to laugh about Eric I don't know I don't I don't believe all that it infuriates me if the food was good the save was excellent we have got to start turning this around can this restaurant surviv Eric run the kitchen coming up Chef Ramsey gives Eric a Lifeline last chance tonight cook your ass off but it just might end up being a rope to hang himself with everything's coming back can he handle the heat talk to me what the you want me to say or will he self-destruct stop it close the door close the door it's time for you and Chef Ramsey to find out this business cannot go any further forward that's coming up on Kitchen Nightmares devastated but informed by what they heard at the theater the owners have a clear picture of how PJs was perceived by the town but Chef Ramsey has more um there's one big issue Eric there's nothing worse than having a chef in the kitchen trying to produce mediocre food I'm telling you the engine room is and if that's not working nothing's going to work this business cannot go any further forward with a liability like that it's just gone to a stage where he should have been gone a long time ago you realize you're both at fault absolutely because you're accepting and tolerating yes the incompetence and he's taking advantage of your weakness by becoming worse at what he's paid to do I would like to give him our last chance tonight I'm going to put him on the spot I'm going to call it as I say it get a grip cook your ass off game over for me yeah sounds great tonight will be Eric's last chance to save his job so Chef Ramsey has made a few menu changes to help the kitchen keep up okay tonight we have to start building a reputation up so we're going to offer a mix Grill we got the amazing size of chicken steak beautifully done on the broiler a little mini slider tomato roasted lamb sausage sauteed mushrooms fries and onion rings introducing a mixed grill to say thank you to the neighborhood and welcome back and and give us a shot such a brilliant idea that is our special this evening I know not one Steakhouse this evening anywhere in Queens is serving a beautiful mixed grill I love it you don't get that anywhere that's great Eric anything on there you can't do no I can do it all you can do it all okay I need Eric mine and Joe two seconds please yes this is what I do let me do what I do okay Eric one thing I need to see is the timing the timing has to be absolutely spot on tonight your night you have to show me that you have to show me it's time for Eric to step up to the plate tonight uh there's no room for him here okay you're the owners who's running it tonight I am what are you doing tonight Sal salad I don't want to see you anywhere near the bar run it run it run it run it okay let's go Hi how are you good evening welcome to PJs T four follow me we have our grill for two tonight's have fun please smile a lot smile enjoy called our PG's mixed grill and it has a flank steak on it it has lamb sausage comes with grilled chicken with that's your flank steak right there would you like to start out with one of those yeah so what can I get you tonight mix Grill mixed grill special thank you thanks this is unbelievable already There's A Renewed Energy going on and this mixed grill has got them sort of excited but I know his early days however the big pressure is on Eric and melin she has to run a business and he has to be consistent in the kitchen otherwise it's history a strip a half rck too full you got a tomato and much salad Joe we got a rock tonight you ready bro it's nice to see my husband off the bar stool on his feet and back to work you just had an order yeah well done excellent Eric when we start to send the mix Grill what I don't want to do is see half the table in the window without the other half coming at the same time yes chef excellent thank you it makes me feel confident when I can hear a chef's voice behind me you know that yes chef Joe I'm ready for that tomato mozzarella tomato mozzarella steak medium slider just lettuce some tomato I need to pick up over here PJ's mixed grill with Joe and Eric working together food is leaving the kitchen at a good pace face we are and now the first mixed grill special is hitting the table when the first mixed grill started to go out you know you can see people in the dining room looking over and getting excited how's everything work very cold everything's cold this is cold and this is cold all right I'm sorry about that that steak is so I'll be right back I'm mushrooms are cold sausage is cold supposed to be medium oh come on Eric it's the first one it's the first table come Eric please yes don't let me down yes pick up on that PJ's mix Grill ordering a salmon we got a PJ's mix Grill we got calamari first the mix Grill special is extremely popular with 21 orders already taken I need a pick up over here table 12 the kitchen has pushed out 14 of them in a hurry now it's time to find out if Chef Ramsay's dish cooked by Eric is satisfying the customers how's everything I mean that's terrible I'm sorry it's freezing cold and it was some pinkish in the chicken I will be right back okay is everything okay it's ice cold and all right I'm very sorry about that I'll take it right back can you change that for like Thea something he doesn't like it at all it's just dry I'll be right back what's one we do needs to be he said it's cold oh come on is that look pink too yeah very watch it one time everything's coming back ah I'm so getting lost man he hates it oh come on this is getting worse than last night Eric couldn't cook a sausage it was sad what's going on here guys there's one simple dish on there to make things look somewhat easier yeah real simple come I've never ever ever ever seen it this bad I don't care anym let's stop the madness stop it close the door close the door it's an hour into dinner service and with food coming back at a ridiculous rate he hates it oh come on and Eric completely giving up I don't care Jeff Ramsey knows he is left with just one choice let's stop the madness stop it close the door close the door close the door it was his last shot and he didn't perform it's a serious problem No Lie our Chef walked out they're shutting down the kitchen after shutting down dinner service Chef Ramsey calls an emergency meeting with the owners you cannot continue like this I'm trying my best and I cannot work with no Tools in there he's a cook but he's not a chef there's a lot of money invested here and if I have to choose between a future and a chef I have to choose the business he needs to go we need a new kitchen leader it was a no-brainer please give me a real Chef I am willing to bring a chef in here and pay personally for that Chef to help turn this business around for the first month but that's your decision you can't ask for more than that you're the owners and it's your call it's in the morning we had to make a quick decision we couldn't let it Linger on we had to rip the Band-Aid off you know come outside at this point in time if I don't do something it's not going to be here at all I can't lose a million dollar you know what I think it's all we should go whatever direction we have to go in what you got to do that's all I can tell you what you got though we got to move on my friend if my shit's not good enough let him find somebody else cuz I'm done with it it's time for a 360 you know getting rid of Eric it was tough but what's best for the restaurant is the way I'm going to go he's not the only thing that has to change here he definitely is not the only thing I need to get back on my feet and start paying attention to the business and Joe does also it's got to be becoming about keeping this place open and money Joe and I need to keep this place going give a golden opportunity with shef Eric now out of the picture Chef Ramsey is ready to present his plan for the new PJs how are you feeling great it's been a tough week yes time to put all that aside this is not just a new chapter this is a new book are you ready yes the steakhouse has closed PJ's Grill is now open look at that that's beautiful inviting Sumptuous rich is clear PJ's Grill I think it's a wonderful idea I think it's perfect for the neighborhood right should we go inside yeah yes let's go the important part of keeping PJs absolutely crucial oh my God Joe this area here is dedicated to him now it has a proper meaning and more importantly what a lovely tribute it's beautiful brought a tear to my eye you know it's a good reminder of why this place is called PJ's I feel PJ's presence here today thank you so much thank you meline Joe two seconds want to introduce you to your new Chef this is Mark Mark Elliot mine the owner lovely to meet you and Joe the owner know I'm really excited to be here oh we're excited to have like I'm just so excited I just can't wait to taste these food I just can't wait to see the reaction of the customers he knows his food inside out and he knows how to cook let me tell you that yeah it's a long story I'll explain later just having someone new and professional with ideas in this restaurant it'll motivate and turn things around with Joe and madlin embracing Chef Ramsay's plan right he now intr produces the new menu for PJ's grill time for some dramatic change with the food I'm excited about this part this is the bit that really gets me fired up quick run through the menu yes small fresh casual and more importantly fast Irish you chicken calapini classic okay steak Fred we're a grill so we got the most amazing Grill the most amazing steak Fred okay happy good mine I need 2 seconds with you please yeah come with me m good excellent there's one last change what I need to see from you tonight more than anything is just warm with the customers I want the burden off your shoulders tonight and the only way around that okay was to bring in someone very special and he's someone I trust with my restaurant this man handles 250 staff a day and he's here tonight to help you say hello good morning nice to meet you how are you how are you sir good when you're worried about what's going to happen next or what to say next or how to handle that situation there's your buffer don't be scared to ask questions and get out there with it okay all right Chef Ramsey loans his manager to train me is this unbelievable I only hope we perform with the faith he's given us you know otherwise that's the end of it it's the big night and this restaurant has been transformed in 24 hours from a steakhouse to a neighborhood grill even though Chef Ramsey has brought in a new Chef okay yeah we Chef feeling good and his own manager okay are we all set PJ's fate still rest with madlin and Joe fantastic face and they him in nice smile just make sure we keep them talking don't leave them kind of s in there staring a you this is a huge night for PJs because people are coming back here for the first time they're going to sit down to hopefully a new meline and Joe we need this launch to go well otherwise you know we'll have no choice we'll have to close the door good evening H good evening welcome to PJs how you guys doing Delight to have you with us okay enjoy your evening the it men does look really good though 30 minutes into dinner service a surprise guest from the past shows up hi good evening how are you welcome to PJs I know you do you I do when was the last visit to PJs 6 months ago I boycotted it they never cooked the steak right the service terrible if you have any problems please ask for meline right away meline I was shocked that he's back for a surprise visit and I hope that we won't disappoint him enjoy please this guy a lot of negative feedback about the restaurant the young couple that just walked in is it yes make sure Gordon and the chef know table T people out have eaten here before they were in film actually so previous customers they complained last time they were here so watch that ticket yeah yeah let's go Hi how are you recomend the mixed grill grill does look kind of interesting we going to try the uh mixed grill great thank you all right first order stuffed mushrooms house salad house salad three mixed grill that's going to be the hit tonight kids so there are two different temperatures on one mixed grill yeah I'm going to cut the steak in half and leave half of it in there a little bit longer I love that flexibility music to my ears thank you so you're welcome how we doing guys you're good how's us do good you guys have to get this next time I'll come back with this this is this awesome with the kitchen functioning in a cohesive and professional manner is that good oh that's good meline you wanton Madeline is about to get her first of many lessons in proper management mine what's wrong with this guy it's ridiculous cut it out don't go please don't go anywhere I'll be right back okay that's it that's your last break I didn't get the break I never left okay go chase your waiters let's find out come on Enda was following me everywhere we need to go find out of kitchen what we have what we don't have no there let's get back in let's check on this four I didn't realize how many places you had to be okay where are we going now with get a Bo how was everything guys it was fine very good dinner service is off to a strong start I find what's happening with table T but the former customers whose opinion signifies whether PES has really changed did you eat anything yet has yet to be served you haven't been fed yet I'll be right back before this critical customer walks out the door meline must get her kitchen under control table 10 you haven't been fed yet that actually went to Table 9 out who's sending food to the wrong tables guys take care of thank you oh Jesus Christ am my T we're just a little behind right now okay Chef they're starving so they need something they need it now thank you Mark let's go please take a breath take the pressure off don't worry working hard Give Me 2 minutes you okay beautiful baby plank steak a slider grilled chicken woo that's beautiful yes come here pick up mixed grill window let's not take this to the wrong table a second time please really well handled with him really well handled in the kitchen thank you we are you're welcome Hi how are you how's everything it's really good now I think it's going to be great I be a place you guys thank you they're happy with the new menu they're happy with the food he said he was definitely coming back oh it makes me feel so good so good so please enjoy your dinner good everyone loves everything man hey you know what it's All For You Joe you're a different person when you have confidence in your Chef everybody is rocking and rolling nice job across the board I was actually very proud to be uh owner of PJ's Grill Chef Ramsay's vision of PJ's Grill was realized how'd you feel great it was a team effort that was led by the new chef madlin and Joe tonight PJ's Grill served 90 customers who love the food and more important ly are coming back because they' had a great time the difference just with a decent Chef in the kitchen doing his job that he's paid to do what a weight off your shoulders but the most important thing is I saw two owners who are passionate happy and dealing with their business what Chef Ramsey's done here is incredible I don't really know how he knew how to go to the heart of Joe but he did it's just been unreal it's like I just got a a fire back you know I haven't felt that way in a long time this is the first time in a lot of years I feel my brother's looking down on me you know look over my shoulder you can do it thank you so much thank you good night during my stay here it's been dark rainy and gloomy and I'm not just talked about the weather but based on what I saw tonight in this restaurant I seriously hope that tomorrow The Sun Shines on PJ's Grill and into the future cuz it deserves it after Chef Ramsey left PJ's business did improve but after a great deal of thought Joe and madlin made the most difficult business decision of their life they decided to close PJ's Grill and return to the construction business next time on Kitchen Nightmares what a disaster from stubborn owners to Crazy chefs it was a bad Day pal now Chef Ramsey is back asking the tough questions we want the answers to how's business get ready for a night of surprises what in the hell are you doing here as Gordon finds out what happened to the restaurants he tried to save who's in the kitchen we'll see it all who's living the dream and who turned their kitchen back into a nightmare everything went back to the the way that it was no no no it's been a year since Chef ramsy crisscrossed the country trying to save restaurants in trouble get together Marcelo I want the nightmare to be over they may have asked for his help but that didn't stop them from fighting with Gordon what do you think I don't like it and each other control listen I TR to control everything every step of the way we need you W I'll be right out now one year later Chef Ramsey is back asking the tough questions you still hate me this business is going well is there any possibility that you may get back together get ready for a night of surprises oh as Chef Ramsey finds out what happened to disgusting the restaurants he tried to save first we'll return to Mojitos in Brooklyn do it do it do it now owned by a former couple who were at with each other Mojitos destroy our lives and we'll check in on the junction formerly known as flamangos in rural New Jersey we know shut your mouth already run by a stubborn owner completely resistant to change I hate how can you be positive about something you hate and lastly we'll get updated on bazini in Ridgewood New Jersey this is where Paul the owner fought with his staff why do you have to make it so difficult for what the you want for me and did little to impression Chef Ramsey whether you like or not you have given up tonight we will see it all who is living the dream and who turned their kitchen back into a nightmare oh come on do you think I'm going to change now last year my team and I worked tirelessly across the country turning restant around tonight we'll let you in on how they're doing before that let's take a look back at what happened when I first arrived at meito Brooklin is a hip trendy diverse burough of New York it's the perfect place for a Cuban restaurant unless that restaurant happens to be called meito run by a divorced couple at war with each other St right there as we are on Marcel why don't you listen to me kata runs front of the restaurant Marcel runs the kitchen Kata well they spend most of the time running their mouths in my way in my way she have the book how Dy Marcelo crazy do do it do her now she's a bit what a mess 7 years in the business and all they had to show for it was a failed marriage and a huge mountain of debt there's someone in the bank zero Mojitos destroy our lives sorry when I first walked in I you stad away I had my word cut out the real interesting Decor yeah it's almost like a sort of garage sale that gone wrong the toxic relationship between Kata and Marcelo thank you very much poisoned everything in mojito even the food these are so salty you'd need six Mojitos before you start eating six spoons of that right they are disgusting we take this back Marcelo that means salty as hell throw it out get it together Marcelo control listen I try to control everything I try to control everything take going T I'm going to taste throw them out and exchange them for new instead of arguing do it do it do it do it now B let me just tell you something lunch was a disaster I could hear a lot of shouting what is that normal that's all we hear every day every single day kata's always push me checking your performance you're not my boss maybe they're really nervous so when I came back for dinner service Hi how are you I kept an open mind unfortunately things were no different it's terrible I actually got worse who made this you you guys should know better how can you allow foood to come out like that nasty negative negative it was like soggy it it's supposed to be nicer honestly after all that fighting I was getting a headache so I decided to go downstairs and take a good look around the storage what I found was absolutely shocking that is what you call dry chicken there must be thousands of thousands of dollars worth of food here after the last unhappy customer left we'll never come here again I then decided to call a meeting and really give them a big wakeup call I've never seen such waste in my entire life there's seven of these down there seven this is rapidly shutting down the restaurant mahita was a mess and nothing was going to change until Kata and Marcelo had really put their differences aside the next morning I pull them each aside to have a real heart-to- heart with them the restaurant suffering on the back of both you constantly hurting each other and it's so sad it's embarrassing do you think it's time that one of you says goodbye to the business I think will be very healthy how important is the business for you it's everything for me the person that I was married to the person doesn't exist anymore he's gone and I have to move on so I'm taking care of my business because that's all I have left whatever it takes I go to the end until I feel that there's nothing else that I can do I'm committed okay thank you come here St strong finally there was hope for the future with that in mind my team and I spent all night renovating mojito welcome to Mojitos the new Mojitos yes doesn't it feel twice as big hello Cuba this isaz first thing that's gone missing are the 500 bottles that was stopping all that natural light oh that's beautiful take a look at where your bottles have gone Kaz what do you think this is amazing today is the beginning of a new chapter inside Mojitos come here you little firecracker then I unveiled the new menu look at the difference in the portion size it's a lot less but visually it's beautiful for relaunch night katar and Marcelo decided to work the front of house together follow this way guys and leave the kitchen to Eduardo you convince you can do it yeah you got it Cuban sandwich okay what came back just believe that's because the order of Cuban sandwich no the The Look at me now you've got to call out the orders Eduardo was getting flustered orders were coming back to the kitchen guys f is missing a Cuban bloody H the new mojito will start the look a lot like the old one and then Marcel I have to do something jumped straight back into the kitchen and took charge weting thank you here Kata and me working together well again how was everything here they loved everything yeah baby yeah tonight wasn't perfect but I did see one thing that that I haven't witnessed and that was teamwork well done just wa to see Marcelo smile I just s right in my heart I need you to continue you are the the half of that I'm going to do everything that it takes to make it work you guys work well together tonight proved that don't stop you be mad to come great team I'm back at mojito in Brooklyn New York City now if you came here last year you would have been served Dreadful food by bickering owners we made a lot of changes and brought the owners finally together I'm just hoping it paid off we're about to find out up next have the ex-lovers patched up their differences she treated you like a partner not like you're her or are they driving Mojitos back into bankruptcy I don't care then flamangos was Chef Ramsey's toughest assignment that's not cooking that's dog remember the Outburst shut your mouth already the fire how can you be positive about something you hate hate hate now get ready for round two of Gordon versus Adele oh my God it's the rematch coming up on Kitchen Nightmares Revisited noo a Cuban restaurant in Brooklyn was run by a former couple who seemed more interested in Bey listen I to cons everything than the restaurant go out here I'm not going out go out here go out of my kitchen now it was a big challenge but Chef Ramsey revamped the restaurant and unified Kata and Marcelo now one year later is mojito enjoying peace and prosperity it back to its old bickering Ways last time was a meito food was Dreadful and the business was going down the tubes nothing was going to change unless Kat and Marcel had stopped all that fighting it took a lot of tears but they finally became an amazing team I just hope they've kept it up hello how are you to see I'm very well welcome back to mojito we're wonderful sounds great atmosphere is up sing Gordo was like seeing an old friend he has a very special place in my heart and Mo's heart it's wow than silly question because it looks busy but how is business it is his great um where should we sit here okay great great great great good to see you my God I forgot how glamorous you were yeah now it's working together professionally yes and who's in control who's wearing the trousers you or him well we both do you know it's a give and take you know now we're like we're really partners and we're really working out and respecting each other and respecting each each other's work and commitment and we're really committed to make it work business is up by how much 30% that's brilliant business has gotten a better we paid off half our deps so it looks a lot better 6 months we are estimated to be out of that that TR I mean that's amazing yes Marell um where is he he's in the kitchen I'm so excited to come back you know that I'll go surprise him okay nice thank you Chef a lot of seor good to see you ah me too my man you look great you look happy yes not just cuz I'm here you're like this on a daily basis motivated fired up and ready to go yeah amazing your relationship with gutter is on a professional front in the professional way I'm I'm more relaxing she treated you like a partner not like you're her just have to the right have the right Marcelo why don't you listen to me she's she's showing you respect all time purchasing very under control there must be thousands and thousand thousands of dollars worth of food here are you buying the stuff now yeah oh Jesus where is it you want a check yeah I want to have a check yeah please come after you clean this is down here so look my God now these fridges are full I kind of a pray because I have my my fridge with a lot of stock but this because my business is coming up a lot listen not just the labels the dates the plastic wrap everything's so well organized brilliant brilliant brilliant last time I came down here it was in a mess um right I'm hungry what' you recommend for lunch are going to surprise you I like your surprises how was your busy downstairs pretty clean out there impressive right the good news is he sounds like he's got his passion back and he seems a lot more relaxed less um aggressive and jumpy yeah we working that okay wow they going to be that's like the kind of flavor like to eat fantastic that's delicious what happens when an argument takes place and you're not happy with Marcelo he's not happy with you and you want to let Let It Go we call our Peacemaker which is my mom she works hand to hand with Marcelo mommy this is your mom how are you nice to meet you hello M my goodness me sit down please that's my mom wow wow wow so this has been the secret success behind mahita yes does she understand the level of your stubbornness see she does I don't need to translate that I don't know why C said that I'm stubborn if I want to scream I can do it I'm the boss here remember who I am here he is all food is here sit down sit down sit down I want to talk to you at this time I'm really really nervous because I know he's a really really high standard delicious food by the way I mean really delicious he like it he really enoyed Joy the food so great here's the thing to get rid of your debts by 50% in the first 12 months of trading in amongst the recession is extraordinary 99% of breakdown in relationships is always financially related with the pressure gone is there any possibility that you may get back together oh no he tries he plays our relationship therapist cuz you look so happy together when Gordon Ramsey come here we feel like a nostalgic about our relation and we try like a work again but the heart and the feelings are completely different ways what went wrong when it got met together I think we have different kind of Lifestyles and I think it's best to take a separate ways last time I came what was the worst moment when things were like a of control salty as hell throw it out my worst moment is when you come with a lot of chicken and avocados you got enough food down there to serve a banquet of 5,000 I'm very proud of you both you deserve more so just continue one step at a time you know yes good to see all three of you wonderful if Brony didn't come to mojito we'll probably be out of business take care pleas we didn't have a Clear Vision thank you the most value I learned from Ramsey is I recover the passion for my job thank you ch I'm so proud of these two honestly they managed to turn around a dying business in the middle of the recession they're out of debt and they've managed to move on from the past right now the future for mojitos looks very very bright indeed great news coming up we go back to White House Station New Jersey where Adele the owner battled with her staff stop me and disagreed with Chef Ramsey I tell what do you think I don't like it now one year later oh has she embraced the changes are you nicer to your staff now am I nicer to you or is this kitchen nightmare still spinning out of control and later remember Paul from bazini I'm miserable I don't want to get out of bed in the morning you'll be shocked to see what happens when Gordon Returns on no that's all coming up on Kitchen Nightmares Revisited White House Station New Jersey is a quiet commuter Town 1 hour outside Manhattan everything was just so damn quiet and peaceful that is until you got near flamangos we have big problems here girls there was the owner Adele who was dead set in her ways shut your mouth already this was a family affair Adele and her husband Bill had run successful restaurants in the past but they opened this one so they could work with their daughter Cheryl chop chop my first stop on this trip was to build an Adele's Farmhouse wo woo hello hello now do you just pop over for a slice of cake no I live here you live here yes how old are you I'm 42 years old same age as me I left Mom 24 years ago yeah what are you still doing here I haven't had a paycheck in 2 years I have to live home it's pretty shocking for 42y old old lady to still be living at home well but even more shocking was the decor oh my God it's like a zoo in here well it is tropical who designed it my daughter decorated it how drunk was she when she put the final sketchies together I could see we had plenty of problems to fix at flamangos and I was really hoping the food wasn't one of them fat chance what is that thing he a roof tile raing it from the tile you'll love this yeah that's the toughest filo I've ever tasted in my entire life I was pissed off I went straight to the kitchen to confront the Chef Brian straight up would you eat it no you sent it to me that's not cooking that's dog that night I observed dinner service and it became so obvious to why this restaurant was failing bad food soda was very slow service we've been here since 6:00 and a very stubborn owner who treated her customers and her staff like dogs shut your mouth already absolute crazy and then there was poor Bill here I go they got a 70y old man going round and around the dying room he shouldn't be doing this at this pace from what I saw at dinner service I knew they had to do something they've never done before have a staff meeting well Isabelle you're an excellent server but you don't freaking listen I know what the f I'm doing you don't know when to shut up the next morning I wanted Bill to get back in touch with something that really made him successful in the past what is your favorite dish to cook my me love tonight you're going to cook that I would never order meat loou never Adele the owner was fighting me every step of the way that night the customers really loved Bill special out of this world but the dishes on the old menu bombed I'll bring the owner over Adell they want to speak with the okay complaints what are they it's dry dry so you don't want bastard the amazing thing is even though the restaurant was going under everyone was still clinging onto the old ways that's when I knew knew I'd have to do something really drastic everybody stand up grab a chair for the dining room and follow me let's go oh hold on what do you mean no that's Willie my alligator trust me I need him I want that alligator oh my God Adele the only way I know when I leave that the tropics aren't going to creep back in is to burn them look at that anyone for cooked alligator that right sometimes it's hard to say goodbye to the Past you know that it's all right baby that night my team and I went to work making one of the most drastic changes ever in the history of Kitchen Nightmares well welcome to the junction look at the size of this place oh my God ad what do you think I don't like it you don't like it I hate blue unbelievable this was beyond any shadow of a doubt one of the most stubborn owners I've ever worked with how can you be positive about something you hate ugly hate hate hate I didn't think it could get any worse but then Adele was always full of surprises what do you think of the menu I mean this is very limited I'm trying so hard to help here yeah and you have to embrace change because if you're not going to embrace change do yourself a favor shut the shop and retire then I unveiled the new dishes and everyone was so excited except for the one woman I called Madam grumpy oh like a fish it was relaunch night and I was really praying Adele's negativity wouldn't rub off on the rest of her staff I need your smile I'll be right out good first customers here this looks like a place to be fun to come to every day really it's open it's um inviting where is madam grumpy where is she I caught her arguing with customers who like the changes it's nice and bright it's too bright already you don't believe in it the negativity is going to rub off on your staff it's going to rub off on your daughter and the customers will be feeding it I don't know I need to get out of here unbelievable relaunch night was about to go up in Flames so I turned to bill for some help she's our first point of contact if you could do me a favor and just ask her to put a smile on that face okay I will do that how you doing okay I'm scared I'm so so nervous don't be scared Smile Smile here you go you like bills Meo yeah is she lining up yes I told you she's a pain ass you didn't tell me on what scale of pain in the ey she is she's 11 11 oh good wonderful thank you everybody's happy a big thank you to the queen I'm ser I will be back and I'll take great pleasure in witnessing the success and by the time I get back Madam I want you moved out of that house yes promise me I promise okay good I'm back at the Junction in White House Station New Jersey this restaurant was known for three things bad food wacky decor and an owner the most stubborn this side of the Mississippi we made a lot of changes I'm dying to find out if they're successful up next Sparks Fly oh my god when Gordon and Adele face off again we have not changed one little bit then we are going back to bazini where a burnt out owner took his frustration out on his staff so let me Demo a chicken Melise for the 400th time don't push it Paul and infuriated Chef Ramsey we need the cook now a year later we're about to find out if bazis has gone boom or bust when Kitchen Nightmares Revisited returns the old flamangos combined a really bad concept oh my God it's like a zoo in here with terrible food excuse me and one of the most stubborn owners Chef Ramsey has ever met shut your mouth already it took a little fighting and a big fire to get this restaurant on track it's all right baby now one year later is the junction cooking or has it gone up in PL last time I was here Adele the owner fought me every step of the way the Rotom food the wacky Decor she didn't want to change a thing finally she accepted it I'm back now to see if they've changed this place into a big success hello princess oh how are you my God how are you good how are you oh my God he's actually brave enough to come back here to see us you look great um are you married no so you're not married still single oh sugar seriously you were supposed to help me I don't know if I got makes that brave where where where you staying home with Mom oh come on nearly moving out on the verge of on the verge of I promise you and by the time I get back Madam I want you moved out of that house yes promise me I promise okay good I lied a little but what are you going to do where's the Queen the queen is in the kitchen hello look who's here how are you oh I'm hanging in there oh my God first of all it's great to see you really good to see you sure I'm seriously do you feel the same way I love you no you what you see the smile okay good good good good now most important question for me I've been thinking about it all the way up here you still hate I never hated you he says it's going to work how stupid can you be are you nicer to yourself now you don't freaking listen Isabelle am I nicer to you how are you how are you oh goodness me is she nicer to you yes or no um Tru she is a lot better she is she's getting a lot better after I saw the pal I did come off harsh I tried to soften in my approach to people now where's Ryan the chef where is he he's working in a bagel shop now yes why he didn't like the way we ran our kitchen and we didn't like the way he ran how's business it's different it's different it because we went from a higher end to a a more affordable menu so you're bringing in different people why are you smiling you haven't changed have you huh I did you haven't not changed one little bit hey I'm 70 years old you think I'm going to change now no call me stubborn a hard head I don't know but I feel Gordon put us on the right path by going more casual you're still making desserts yes good fantastic are they going well very well brilliant brilliant brilliant brilliant are you happier I'm ecstatic what makes you happy when I see my Resturant pool okay good can we go have a bite to eat together yes go so good to see you how nice is this just this is wonderful this is amazing listen to The Buzz the atmosphere if this was still flamangos where would it be now closed business has been very good we're doing double the business big difference from when it was flamangos right we going to have up with something to drink sex on the beach sex on sex on the beach what's that you never had sex I did in Florida when I proposed to my wife yes I wasn't drinking this is different drinking of course my mother with her sense of humor had to order sex on the beach whilst I was here we had some good times and we had some bad times what was the best time for you I guess when you walked in the door you really mean that yeah what was the worst time for you when you called me Madam grumpy what about the bonfire how can I forget about that the tropics are going look at that it was very important I think the older you get the harder it is to adap to change Gordon changed all three of us into having to think differently about business oh my God look at the size of that thank you D your meatloaf or Bill's Meatloaf I should say do you mind if have a little taste go right ahead good wow it's absolutely delicious beauti I mean really good um Cheryl you're charismatic you've got beautiful eyes you've got scary Nails you're very pretty why can't you date men you know what a guido is a guido yeah that's what she's looking for the guy my dreams will come up to me and say hey how you doing my name is Tony are you single I've got a long journey home and and I'd love to take out and and buy one of those pies to take back for my children here's apple crumb apple crumb or pple p p p hold on where' that name come from P what no one too many sex on the beach cocktails pumple what's pumple pumpkin and you know we want to be different honestly yeah you're definitely different you my son you deserve to be kned honestly oh that was right on I tell her all the time I should get a medal being with you all this time stay there we got a little surprise for you okay just a little present from me oh boy first of all is a guy going to come out of there my apologies it's not a guy okay but something that can bring back memories there we are my daddy uhoh no way oh yes F you oh my god an alligator Will's back will back oh my God I can't believe Gordon brought Willie the alligator back Will's back no what you mean no that's Willie my alligator trust me being Gordon burned willly our alligator it was very nice that replaced it with a new Willie maybe we'll name the new alligator Willie II or maybe Gordy you very much good to see you want to make sure that we're successful so charlott can live a good life with their new husband and grandchildren take care baby goodness the main thing that I learned from Gordon coming in is that we had to make the change or else that's the end of the restaurant no don't cry come on we definitely wouldn't have still been here if this was for langos absolutely we need Gordon to come in and save the day and he definitely did that for us and we can't thank him enough wow she's still a firecracker but for me the good news is Adele has embraced changes and it looks like the junction is back on track big time all she has to do now is get that 43-year-old daughter out of the house my God still living at home coming up he was one of the most distraught and burnt out owners Chef Ramsey has ever dealt with I'm miserable Paul bazini was a man of many excuses you haven't changed enough to convince me that this can turn around now a year later Chef Ramsey is back and he can't believe what he finds you won't either that's coming up on Kitchen Nightmares Revisited one of my biggest challenges last year was in Ridgewood New Jersey it was a great little town very affluent just half an hour outside New York City lots of restaurants everywhere doing really well but not bazis there's your salad what salad what table I'm confused I'm confused the biggest problem was the owner Paul this needs to be heated up these are perfect who just didn't give a damn anymore L of complaints yeah that's what I heard Paul was an angry man always somebody always somebody always somebody his wife Leslie just couldn't get through to him you're like dead I want the nightmare to be over and his talented Pac Chef Sharon couldn't stand him if he were a woman he would have PMS 24/7 okay I showed up the first day ready and excited for some lunch no no lunch that's ridiculous call me an hour later he finally rang I'm starving how are you hi welcome to baz the first thing that struck me the dining room was falling apart God they grimey Entre comes with sound effects little did I know the sound effects were the best part really planned that's not normal for a chicken to be so hard fuccini blant chicken why is it so dry that's what a mess any desserts certainly Sharon or dessert Chef makes everything Gordon's eating your car cake right now as we speak I V hey bloody you scared me don't come around the corner like that Sharon that is delicious awesome that's made with passion you make love to that carrot cake don't you well I'm getting to Bor so it's the cake or uh I'll go for the cake I went to the back to talk to Paul about my rotten lunch and I was amazed he just didn't seem to care Paul it tasted it Bland and it looked atrocious honestly it was disgusting seriously I mean you may laugh but it's not funny Paul had no passion and no soul and that night's dinner service proved it again it's cold oh come ony so let me Demo a chicken Melise for the 400 time which is nothing more than chicken and salad and my 12-year-old can do it don't push it Paul when I don't put it high enough you yell at me that it's not freaking high enough why do you have to make it so difficult for why can't we why can't why can't but what's with the sarcasm how about why can't happen if you tell me it do it one way you're changing it what the you want for me changing it right well you told me the first time his wife could say it Paul you don't please don't start with excuses that's not going to help his customers could see it get my food now everyone but Paul could see he was the reason bazin was going belly up whether you like or not you have given up think I'm happy I'm miserable I don't want to get out of bed in the morning I want to stay in bed okay listen I'm committed to helping you and I'm not leaving this place until it's set we are going to work at this together at turning this around the next day I made Paul do something he should have done from the start open bazis for lunch ladies both you running the front of house I got a kick watching Sharon try to waitress is everything okay spoon too oh yes I'm sorry God help me with my help PA was doing a little better you got four vegetarian I got five normal yes four vegetarian on the way excellent and the customers seemed happy for a change oh my gosh this is so good this is like the best part that's it the board is cleared feeling as though we were moving in the right direction that night my team and I get bazis a much needed face lift look at this the tables are gorgeous I love these chaas G as a lemon pound cake on the walls it's just modern looks great the color is contemporary thank you again oh good my darling I'm glad you're happy love the menu from 27 dishes down to 15 it's fresh CH grilled calamari with fresh chili and aruga the main entree is bista fresh konata with white beans past of the day is going to be tag telli of muscles and clams PA is that menu manageable y I invited some big local dignitaries for relaunch night let's see what this new menu offers us and I prayed for the best these tables are very important I need a second to think oh come on Al you got come on I need help I need you to get in the game with me please I I can't do it all alone one quality that all great chefs have is the ability to work Under Pressure Paul can't handle pressure I need some help I need someone to move tickets I can't do everything myself need some communication let's just cook God's sake come on Paul Paul I'm doing 400 things at once and then things went from bad to worse bloody hell where's Al where's my Z Chef Al where is Al I don't know ow it was a disaster and the suf Al had disappeared listen to me Al may be gone but the customers need feeding let's support one another all right take a deep breath I'm glad to help Sharon and I rolled up her sleeves good girl Sharon thank you Chef good girl and really worked hard to help save Paul's relaunch night the food is fantastic worth the wi the night was a success but let's be honest I wasn't going to be there every night to bail Paul's ass out of trouble honestly Paul you haven't changed enough to convince me that this can turn around I know that it starts and stops with me and I know that I have to be the leader and I take responsibility for that you say all the right things always but now it's time to do the right things I'm back in Ridgewood New Jersey to visit bazis where last year I had to work with one of the most defensive chefs I've ever ever worked with now we made a lot of changes but I always wonder if that they stick and we're about to find out coming up Chef Ramsey is back but where is Paul listen I'm standing outside B why aren you open for lunch shocking answers when Kitchen Nightmares Revisited continues a successful restaurant should have great food that's not normal for a chicken to be so hot conven hours it's Monday to Thursday 5 till 9:30 and great staff morale if you tell me to do it one way your chain here what the you want from me the zenis was 0 for three because Chef owner Paul had given up lot of complaints yeah so I heard it was a difficult Journey but Chef Ramsey gave Paul all the tools to succeed now one year later is bazini still on the right path when I arrived at bazini last year Chef Paul gave me excuse after excuse and I left them all the tools to succeed now it's time to find out what he did with them right oh no that's the one thing I told him to do is stay open for lunch and that is not open I know one person that will tell me exactly what's going on hello Sharon Gordon Ramsey holy get out of here you're full of it listen um I'm standing outside bazis why aren't you open for lunch it's closed for lunch breakfast supper it's closed dude what clothes for good that's ridiculous and listen where are you walwick New Jersey okay I was shocked that Gordon called me on the phone okay I'm going to come over but you know I always said from the day he left bazini one of these days my phone's going to ring and it's going to be Gordon Ramsay on the other end so you see you never know what the hell how are you when I first saw Gordon I was thrilled that he came to visit he look really hot and what happens it closed like after the show aired they never had a lunch Service never from the day I was that fabulous waitress is everything okay spoons too oh yes I'm sorry I was late one day and he got all pissy and throwing all over the place and being nasty and I just got pissed off and I said I'm out of here I just couldn't work there everything you did for him right listen I don't wish anybody badly but I I was really good to him and he wasn't nice to me um so baz is closo what are you doing now okay so I'm baking check it out cran Apple what do you think the truth come on it's delicious his business going well yeah I'm baking like a mad woman day and night that's all I do bake okay go back a bit go back 12 months when we first arrived at bazini mhm best moment when you told me my carrot cake was the best you make love to that carrot cake don't you well I'm getting divorced so it's the cake or uh I'll go for the cake and the worst was that stupid goddamn fight in the kitchen what the you want for me changing it right well you told me the first time he threw you under the bus didn't he he did but I wasn't going no way if you tried to throw me under the bus I wouldn't stand for it so I wouldn't stand for it from him either but you have something unique and that's you thank you and those cakes thank you after take care aome good to see you I was thrilled really genuinely thrilled he's awesome take care take care darling love you you too Sharon Sharon Sharon you got to love her this year the rest business has had one of the toughest years in decades and I'm so happy that the junction and mojito are thriving good night next time on Kitchen Nightmares Chef Ramsey encounters the most insecure owner he has ever met I don't even know if I can handle this T right with an incompetent staff this roll a disgusting kitchen where's the standard and a family that is tearing apart shut up what are you tell me to shut up get out of the kitchen this is the one kitchen nightmare we are not going to continue along these lines where it could all come crash mashing down the dinner is canell before it even starts stop stop tonight on Kitchen Nightmares jef Ramsey heads to Carl stat New Jersey and encounters the most insecure owner he has ever met I don't even know if I can handle this right co-owner Mitch is a broken man I don't know if I'm going to make it through this he doesn't have the support of his fellow Partners his father-in-law Chief I need that now just get it and his wife Marine out of the kitchen what are you talking about I'm getting pissed I don't give a when they get pistoned Mitch is unable to control his Cooks what the is going on and the food they serve what is that look how slimy it is how can you serve that with an incompetent staff it's roll a disgusting kitchen where's the standard and a family that is tearing apart shut up what are you telling sh up I said shut up I'd like to shut the doors and just say you know what freak it all we are not going to continue along these lines just stop stop this is the one Kitchen Nightmares Mitch do something where it could all come crashing down I am not serving food tonight dinner is cancelled before it even starts give up close the door Carl stat New Jersey a small industrial Town buried in the shadow of metaland Stadium only a mile away sets the grasshopper also a family-owned Irish pub and restaurant Hi how are you g how you doing all right good years ago Newly Weds Mitch and maren Sandler purchased the restaurant with maren's father a successful restaurant tour with 40 years of experience in the business we were excited cuz you have dreams and you say okay let's go for it so that's what we did ready to rock and roll right yeah let's go this is going to be good they took off we were booming enjoy your meal people were coming in left and right all right this my placee and as the yours rolled by things started to change in the business obviously it's dead tonight just go home okay as far as why the restaurant is failing I don't know what time is they com tomorrow I don't know the schedule this place is a nightmare because Mitch where's that going I have no idea yet this supervision is not what it should be Mitch you got to come out here yeah Mitch is responsible for the kitchen what am I doing in here he's in this restaurant a ridiculous amount of hours and a majority of those hours are not productive hey uh where's the toilet plunger can I get a B up please how are you good there's daily operations of the restaurant that he absolutely should not be involved in maybe he could commit more of his time to oversee stuff that is you know uh in the kitchen all the other stuff has to be done that you're not taking care of you're doing all that other stuff communication between Mitchell and his staff is non-existent hey uh how long does it take to make rice the guys don't probably think it's a problem surprised he didn't make any rice and because of that the food at the grasshopper just looks awful they didn't like they didn't say there was a lot of flavor in it it is so dry he doesn't like this that's perfect that state it was rare which won't take no responsibility of uh quality control Mitch you call this soup get rid of this my father-in-law blames me for everything so I'm the scapegoat there's nobody here it's horrible need some people if we continue this way we're not going to make it I feel like my life is Ping apart it's pretty tough every day I think about it the restaurant can fall on my shoulders and every day it eats at me we cannot afford this well that's why we need some help here if Chef Ramsey can help me I don't know where else to turn this is the last resort hello hi chef Ramy I'm Sandler nice to meet you good to see you too okay this is my dad Eddie Chef Ramsey welcome I thought you were a small little book no no no this my husband hi chef how are you please meet you we're co-owners so the three of you are running the business together correct wow I should really stand between these guys cuz that's usually the case oh really why did you say that we budads occasionally occasionally are you kiding we almost kill each other yeah okay wow you're already refereeing these two I mean who does what I'm the one that oversees the kitchen okay so I'd like to get up to speed with you individually and have a quick chat come on this way I'm the one that takes care of the bills and it's getting tougher and tougher so we need Chef Ramsay's help the fact that you stood in the middle of those two guys is it really that bad or business has changed drastically my father has to blame somebody and he blames my husband where does Your Allegiance lie with my husband you know I support him how much it cost to build this three minut to get it going that's crazy what do you think is wrong with a business Mitch is one of the biggest problems do you regret now 16 years later given him part of the business yes I do tell me the biggest issue inside grasshopper my father-in-law blames me for everything but is he right or is he wrong could be right could be wrong who's running it I guess I am right let's talk about the food um people seem to like it lovely they can't taste that enjoy your traditional Irish food's good here I think you'll like the food I hope hello Hi how are you good first name is Ramsey Annette Anette nice to see you very nice to meet you and you are the floor manager here how long have you been here I've worken in this one for 16 years so you've been here from day one day one what's wrong with the restaurant um start at the top management or lack of very frustrating well I love your uh honesty on a scale of 1 to 10 what would you rate the food you're three Jesus the cooks are winging it I don't know what is that I don't think care goes into every dish that they're making okay have you decided or let's go for the French onion soup okay shepher pie and I'll go for Fisherman's plut fantastic hungry hey oh yes Dy to get my head around what's going on all right what's he having first things first we'd like a french onion soup thank you unbelievable Lambs from another era these bonett they look like my grandmother's luggage unbelievable let me taste this my recommendation this soup it tastes like tar I think it's pretty good so you want the yes okay Mitch's serving the food which I told him completely wrong but unfort he doesn't know what he's doing in here okay enjoy thank you Dreadful color Jesus it's like somebody's dropped sliced onions into boiling dish water Dreadful how's the French onion yeah off to a bad start unfortunately it's like someone's pissed in My Soup well that's not good we'll take this away that was Dreadful all right um guys the French onion he said it's like piss flavor he said it was not good I told you that onion soup wasn't right we know I know well how are you going to get educated these guys to do that right I don't know I'll find out the kitchen staff will do what they want to do and do as little as possible MCH should grab the ball by the horns and be in command all right shepherd's pie here we go thank you Gabriel he makes a good shepherd's pie all right Chef thank you shepherd's pie wow that's a very bizarre looking shepherd's pie someone put gravy on top of my crispy Mash yes that is a shocker like someone's snot all over my mash and that gravy is made from beef beef stock on a shepher pie and shepherd's pie is made out of this one is actually beef so it's a cottage pie not a shepherd's pie cuz Shepherd's for the the sheep sheep I'll be back to check on you cold conal gravy It's Like Glue so how are we doing taste of that for me ouch just gross and it's not hot either that's partly the reason why they're not coming back it's just watery damn there was two strikes right away and I was fairly confident that would like one of them at least you're right fine yes good damn there's a uh there's a lot of pain on bitch's face batting zero yeah the big uh whff see he doesn't know what he's doing bch is up everything there all right Chef this is our bro Fisherman's Platter okay flounder scallops and shrimp thank you hell my god oh boy that's gross Christ no good Chef soft Bland rubbery I didn't realize it could be this bad thank you okay Mitch can be blind and I'm not kidding you he's yelling you all you have to do is do what I told you yeah well I'm not leing going now dad oh no this was not good this was we saved wor this the worst of the wor till the end no you're here 16 years so you think your food is decent to hear otherwise it's kind of shocking F I don't know if I'm going to make it through this coming up where's the fridge a shocking inspection look how slimy it is that's what you cook my scops from it's like it's been attacked by cats a gruesome Discovery how can you serve that and a Kitchen Nightmares first wh crw that has Gordon running for the door I am not serving that in there no way dinner is cancelled I didn't realize it could be this bad thoroughly disgusted with lunch hell that's gross Chef Ramsey wants to meet the chef's responsible for this supposed authentic Irish Cuisine come around this side please so who's the chef Marl how long have you been here sir I would say from uh 1997 did you taste any of the food that came back yes I did you did what was your thoughts I wish it was okay you thought it was okay obviously cuz you're smiling I'm embarrassed you're from Ireland yes what I had there today had nothing to do with Island shepherd's pie well me that wasn't shepherd's pie if you went to Dublin and you served shepher P like that they would shoot you the food is embarrassing Bland cooked dreadfully it has no flavor where's the pot of scallops where' you keep those right there show it to me please is that what you use out of mine so that's what you cook my scallops from yeah are they frozen not not frozen now were frozen they were frozen but they're not frozen now y you got no chance of cooking that decent oh my gosh I was dying I was mortified it's not hidden it wasn't a secret you just have to go in an open refrigerator what's that in there I don't think anybody walked into the refrigerator or the walk-in box who inspected at all Frozen everything's frozen that's what he's getting nothing's fresh hold on hold on Moren come over Mitch come over please what is that how old are they they're not that old that's 2 days old that's a funny two days how are you going to recook them help me what are we going to do going fry you refry it so it's fried twice I want to throw up there's not enough liquor in that bar to get them inebriated enough to even attempt to eat that there's no any control in here guys oh what is that materialis scks and can you see that there blood blood from where from the meat blood from the meat on the mozzarella sticks come on guys thank God I didn't have the mozzarella sticks look like a blood transfusion going on down there Mitch when was the last time you went through the fridge uh talk to me please I have not gone through this fridge I left it up to my staff right I knew I had a problem with Mitch as far as that supervision was involved but but I didn't think it was as bad you know you've got raw meat here cooked meats salami blood in there it come on please don't do this to yourself let alone the customers rule number one when learning to cook you cannot store raw meat and cook meat on the same shelf in the same fridge the whole thing has got a cross contamination Chief give me something it's like a Supervision in here where's the rest of the fridge okay this way that's what I need to see what's in there tenders chicken tenders why is it all bubbly and slimy do the chicken come like that the chicken comes like that look how slimy it is look how slimy it is look at it my God it's horrific it's totally embarrassing what is this how can you serve that it's like it's been left out for days and it's been attacked by cats this is where your money's going irres where the customers aren't coming from but just from the base absolute waste I know cuz I pay the bills let me just tell you now I would never never have put a spoon of anything in my mouth if I knew this was taking place shocking to see just the extent of cross-contamination there's no one checking sorry Chief you may be the chief but I swear to God there's one thing the grasshopper hasn't got is a leader we should all be ashamed of ourselves at this point in time I'd like to shut the doors and just say you know what Frei it all someone's got to help me here a little bit I cannot help a situation who are not willing to help themselves and you don't need me to come in here and turn your fidge upside down Mitch if you're the one with the Hands-On roll in this business and your supporting him and you're this the mentoring figure we're screwed we have people coming tonight what are we what are we going to do I can guarantee you one thing I am not serving food tonight with that that in there no way what's that in there after a horrifying inspection in the kitchen the whole thing has got a cross contamination Chef Ramsey was left with no choice I am not serving that in there no way I'm beyond beyond embarrassed about this situation shutting down our dinner service it's a nightmare we cannot afford this and okay you want to open fine of course I want business in here but open with what take one good look at yourselves and think I need some air guys air and a stomach pump we have never closed uh for a dinner ever I mean we've had 18 Ines of snow outside and we've opened Mitch there has to be leadership in the kitchen what are you going to do tonight I well get in there and tell them to clean that stuff off guess what they're throwing out they're throwing dollars out and guess who's paying for it we are we're paying for it what just happened here tonight was um kind of a disaster Mitch knows that this whole thing right now tonight is his responsibility we can't serve any food the way it is the dinner is cancell in shock I'm drained emotionally I hope this does not happen ever again otherwise we won't be here Mitch that's the focus that's where it should have been this is where you don't listen to me I said why are you starting to fight with me now I'm just singing oh and that's where my focus is but it takes a and awake into morning right bad news folks sorry we're not open tonight there wasn't enough Supervision in there and I guess has hit the fan today I'm sorry about it sorry about that definitely I'm embarrassed as Chief returns from telling customers the restaurant is closed inside a leader has emerged to supervise the cleaning of the kitchen Mitch all of this has to be thrown out but it's not Mitch because the blood was coming down throw it out get rid of it it's Marine right that has to go it's very upsetting the food that's going into that garbage is our profits roone and here we are in a situation where we're not making profits Mitch this has to be thrown out this has to go all right morning all right right right right everything was thrown away disposed of scrubbed washed cleaned and uh we'll start again we're cleaning we're close everything's got to be clean after an eye-opening first day Chef Ramsey realizes that it's not just the restaurant that is on the line but Mitch Marine's marriage as well morning chef how are you good how are you doing good tough day yesterday yeah I'll say well this is my home go who's that it's Mitch seriously seriously when was that taken 13 years ago wow Mitch and I back in the day we were best of friends and Through the Years now he's not the same person he used to be and that's the hard thing when you opened that restaurant you got married at the same time right the guy I'm seeing today you saw that picture that's not the same person you haven't got your breathing space Mitch is being suffocated and more importantly the man's getting destroyed on a daily basis I complain to my father when he does like the busting chops and like breaking him down I'm like how dare you so there is me in the between you know what I mean yeah it's fragmented to where there's nothing constructive taking place but in Mitch I think there's a Broken Man there he's spent he works his ass off and what is he getting what's his payoff 6 16 years in that business and it's not right that we're in this situation and it's our doing but we have to make a decision on which way to go the turnaround is going to start today we need to start getting Mitch back okay and help him ascertain some form of Pride back in his work honestly the turnaround will be huge but I can't do that without you I'm ready man as far as the business is concerned and what is at stake it's our family life I'll see you back at the resturant he want the end of the day this place can't control us it's time for us to control it so whatever it takes now convinced that Marine will give Mitch the support he desperately needs Chef Ramsey heads back to the grasshopper to see if the restaurant is clean enough to open for dinner have aover a look I hope Chef Ramsey will see a big change in the way we're running this kitchen today it's better than yesterday right guys get set up for service tonight I want this set up completely okay they learned from uh what went on yesterday and and hope we get through it okay today you need to be the leader I don't even know if I can how I'm going to handle this tonight don't beat yourself up all the time don't stop Bea myself up that's right enough Mitch is G ho he'll he'll give it a world but he has to learn to be a better communicator and um work together as a team or else we're not going to make it i w pull through this my God while Meine tried to energize Mitch Chef Ramsey knows that years of disappointing his wife and his father-in-law Mitch you got 2 seconds yes sir uh take me to the office please has resulted in a complete loss of confidence for Mitch are you okay am I okay yeah yeah yeah okay tonight I want you to really seriously yeah make it work you've got to get this right run it let them hear your voice you wear your heart on your sleeve you you know that I know I know I get emotional you know I can see that I can see that I can see that but relax you can do this the minute you find that voice yeah they'll all back off yeah can you do it yeah let's go let's go thank you let's go after hopefully energizing Mitch Chef Ramsey turns his attention to the menu okay Mario let's go adding two appropriate specials authentic Irish shepherd's pie and fish and chips okay color the vegetables nice and fine so as it starts to cook it disintegrates in the mint salt please I know you don't use it salt salt salt no thank you season okay from there mashed potatoes made with cheese it it Seasons it come on guys I want you to taste it shepherd's pie was awesome I was excited about that I enjoyed it my staff and enjoyed it I hope the customers well too okay the fish lightly seasoned flour and you don't want to just drop it in right no guys it's a piece of fish J it's not a dishcloth Chris batter so we season it as it cools down Chief what do you think oh that's it we should do this long time ago two specials we roll with them cuz I'm with you you're Expediting big time I don't know if I'm going to be the leader but I'm going to try I'm not confident I just want to crawl into a hole coming up we cannot Ser that Chef ramsy gets to observe a dinner service it's raw will Mitch find his confidence you're not helping any you're not doing anything here so what good are you will the kitchen staff rise to the occasion where's the stand and will this family finally come together get out of the kitchen shut up what are you tell me to shut up out of the kit shut up one thing's for sure Chef Ramsey has his work cut out for him we are not going to continue along these lines stop that's all coming up on Kitchen Nightmares after refusing to open on night one I am not serving that in there Chef Ramsey strengthens the menu with his version of a shepherd's pie and fish and chips oh that's it now he is hoping to get some encouraging signs as he watches Mitch and his staff during a dinner service than you um excuse me I'm going clear what you say is that Spanish Scottish Irish what's talking about said cheese we make by order cheese what are you making the fish and chips by order what do you mean by order do you cook it Advance sometimes no you know free cooking enough oh no they fry fish off in advance you kidding me Jesus Christ you know the way to cook Burger faster a burger takes 10 minutes to cook you can't cook a burger faster when it's cooked we send it okay okay here we go hello how are you we have two homemade specials the shepherd's pie and fish and chips I'll have the fish and chips I'm going to get the shepherd's pie I have the fish and chips here we go first table's here yes where it going stay here where is he going I don't know where he's gone Tim to or Island I don't know where you want relax told you stay there I'm not going anywhere no way are you anybody's tonight come on okay I need one fish chips special and three shephard pie specials J MIT Mar is the only one that's listening to Mitch everybody got me right hello down there I need beer battered Irish sausage and chips yes Mitch yes Mitch listen up I need a fish and chips a shepherd's pie and a sliced steak Mitch it appears as though Mitch and the kitchen are now on the same page and the cooks are beginning to fill the orders Mitch which they what she say 40 huh I don't know have to wait she comes back oh Jesus but Chef Ramsey notices another potential communication problem don't you have a copy of the tickets no I don't have an expediter needs the control of the tickets wow we haven't even got a decent POS system Jesus Christ there's the order I need that now just get out there's confusion with the dupes all the time he has a do handwritten it's so Antiquated it's just it's ridiculous come on guys tiet ping up you P I did but it's fine I don't think so well the chef's rush to push food out just stop that was the French onion soup little attention is being paid to Quality Control just stop for two seconds look we cannot serve that we cannot go to this extent and try to start building a reputation and serving that when you're the expediter you're the last point of control right so your standards are there their standards are there you've got to start putting in some structure come on Mitch please right here we're working on a chief right now they're doing it now well get the out fishing chips 43 after a slow start fish and chips food is now making its way out to the diners everything's good okay and while while the new specials are making a good impression it definitely tastes like an actual Irish dish yeah the regular menu it's like isn't impressing anyone that's disg this is my apologies okay H that's so say medium well and that's medium rare come on be medium I need another Burger medium well where's the stand Burger come on guys how could you up a hamburger still exit for the medium yes yes come here all of you come here touch it it's raw did you check it I didn't come on Mario all I want is a burger a Burger on what the is going on Mitch I'm watching your mistakes see if you can go outside and say hi to people no I can't go out you're not helping any you're not doing anything here so what good are you yes 2 hours into dinner service and the kitchen is beginning to unravel it sucks this is ice cold with Dish is that too rare too rare after your dish the penny is Rock coming back a dear sorry just would you mind just take that away for 2 seconds I'm so sorry excuse me we got two seconds morning what is that let me just tell you something when I was busting my chops earlier making it for you I turn my back for 5 minutes and you send that out chef chef come on guys on the back of 115 customers and in 2 and 1/ half hours resolves to that Chef Ramsey was just like to hell with all of you there's no passion there's no care for any of the food coming out all you get paid where's the wor on your faces if you're my Brigade I would you fired you 16 years ago you you you you you you and you the dinner service is now approaching 3 hours it's raw and a steady stream of dishes has been returned to the kitchen if you're my Brigade I would you fired you 16 years ago Chef Ramsey is fed up and he knows he needs to make an unusual move to save this restaurant hi James is Gordon yeah listen uh buddy I need some help um I need it quickly um can you get uh yourself down here the grasshopper please ah yeah two more right back inside the restaurant what's going on with the last one the final orders of the night go out thank you very much have a good night that was disaster brutal that was very brutal in shock I'm drained tired that was rough a real freaking disaster in there they turn up they pick up the check and they piss s home they're not here for you I realized I had to do something drastic I've called a very talented local chef and he just got here James please this guy's worked at some of the best restaurants in America Chef good to see you you too tomorrow he's going to work with me and Implement a standard here that needs to be put in place to move forward and by the way he's not only a chef he's Irish tomorrow we relaunch we stick together as a team and we kick ass Chef I'll see you in the morning good night thank you thank you very much after the arrival of Chef James Chef Ramsey decided to go ahead with his overnight plan of giving the Drury grasshopper a much needed makeover good morning morning morning today is the beginning of the new grasshopper yes absolutely ready let's go come have a look welcome to the new grass my Chief look at this my God love it it looks awesome yeah it's it's absolutely fabulous gun of the D dingi colors the green Walls have gone very exciting welcome to the new beautiful vibrant color awesome the mahogany looks much nicer with the champagne wall it's incredible it's bright it's cheery Everything Is Beautiful Mitch are you happy yes I am yeah good more you're happy yeah come on you guys have got to come together than yes thank do we replaced the old stained glass we got some modern style lamp I love these lamps Mitch you happy did it put an extra spring in your step it's great I love it it's a breath of fresh air this table beautiful a local artist designed it look how good this looks in here this is unbelievable it's positioned in the center of the room so it becomes a sort of focal Family Table this whole thing has just got a breath of fresh air to it happy okay there's life back in this place I can't wait to see our customers faces when they first come to see the new improved grasshopper I did make one more significant change Anette put your hands on that box you've been stuck in the Dark Ages with this horrendous way of taking orders this is now going to make your life so much easier extraordinary amazing the state ofthe Arts POS system like Halo I even imagine how much it's going to change everything for us it's going to make you so much more efficient I'm telling you this unbelievable come here come here come here come here H you're amazing guy tonight we have got to make it happen we have to be on top of it all tonight Mitch looked at me and he had tears in his eyes and he said maybe this is our opportunity the change in the decor will make the grasshopper more inviting but the most critical makeover has been made to the menu gone are the greasy tired uninspired dishes and in its place are new vibrant American dishes that are not only pleasing to the eye but rich in taste and flavor welcome to the grasshopper new menu clearly smaller why is it smaller quality controlling the cost and trying to get consistent Irish potato skins fresh mozzarella sticks corn beef for Caris potatoes the house burger with Irish cheddar shepherd's pie with the most amazing Mash Chief especially For You Irish L stew unbelievable when he came along and showed us that Irish menu the way he had it made up and said this is it it's absolutely gorgeous the new menu is fabulous I'm I'm really really excited about it get the staff little taste this food has Spirit life to it so it'll change this place just like Mama used to make Chief you need to be honest firm and you can't stop being firm and you call it as you say it and they have to listen to do you know why cuz your wise that's right you've had success in your life there's only one Chief and you're it yeah okay hi folks welcome to the grasshopper this is our new menu the whole new menu just looks delicious I'm going to have the potato the be potato soup Shepherd's fire tonight Chef James will be behind the line overseeing the cooks got all your sauces keep turning and Mitch who is desperate not to repeat last night's disaster will be Expediting all right can I get a two beer battered shrimp lamb sliders give me five give me five soups five potato soups all day I got this you do the soup come on okay got to put more parsley on this with Chef James controlling the line you keep that and put it in the window don't worry he doesn't need a ticket 41 41 here you go thank you let's go appetizers are moving out quickly to the customers this is really good oh wow oh wow thank you very much now the pressure shifts to Mitch to keep the kitchen organized and the momentum going all right just fire the uh what do you have I need a beer battered shrimp and a pit and a ham and pea soup can you can you call it again please when I was watching mit's expedite I noticed that he wasn't communicating with the line the way he should have been and he was getting himself backed up that's going to be this is going to get up here I I don't like order Mitch come on you got to talk to them you you're come guys let's go all right do you understand what I'm trying to say yes fire the Entre he's going to cook what you tell him okay I'm sorry I need a poor boy I need two Poor Boys lamp sliders two shrimp battered shrimp three battered shrimp the first appetizers went out brilliantly but we have a real problem in the kitchen and that's Mitch is Expediting you got to get a system going just think got to get a system going if this guy was an air traffic controller he'd be landing planes at the wrong freaking airport I 15 for three appetizers while customers anxiously wait for the food I think that might be the only thing we might have tonight you got your food yet we Chef Ramsey is still waiting for Mitch to step up and take control of his kitchen of a fishing chips an Irish stool is that a way or an order oh come on oh come on come on Mitch you cannot do that to us with the kitchen at a complete standstill Mitch 35 Fe of food Dad please a frustrated Chief tries to help out Mitch out of the kitchen but it's not exactly welcomed don't with me shut up what are you tell me to shut up I said shut up that's not right get out of the kitchen shut up just stop just stop stop Mar stop it's relaunch night at the grasshopper come on and despite providing Mitch with a new tasty menu and Chef James to supervise the cooks you keep that and put it in the window don't worry he doesn't need a ticket Mitch's failure in the kitchen has resulted in a battle between his wife and his father-in-law shut up what are you tell me to shut up I said shut up just stop stop and Chef Ramsey has had enough we are not going to continue along these lines James I'm sorry come around please Mitch I want you assisting James James I want you Expediting all right guys let's go regroup for the first time in 16 years work together yes start again take over please Chef I need those five soups right away listen and assistance potato skin you need this first right now thank you all right that's going well run it out there Mitch run it out there I am finally I found a job for Mitch he's running food out potato skins what table number where are you going with them where are you going with them potato skins it's 22 I was going with food and a table set I didn't order that Shepherd's Pie Oh no I got pasta no she got pasta I was going to all the wrong tables oh this sucks I don't want to do this anymore table 40 Runner please all right MIT get out you let's go we're making progress let's go chip away at this Chef Ramsay's decision to move Mitch out of the kitchen and replace him with Chef James as the expeditor guys I have three tickets in front of me we're almost there has completely turned around dinner service customers are now getting their food these are really good and are thrilled with what they are getting definitely coming back I'm out of tickets so guys that's it all right thank you very much you guys as a difficult dinner service finally comes to an end Chef Ramsey knows he has to have a difficult conversation with the owners okay I'm going to be brutally honest this restaurant will not succeed unless you make the necessary staff changes and you can make it work Mitch I know you weren't professionally trained but it's down to you yes I brought you James the expertise that you desperately need to get this ship back on course take advantage of James listen to him do it and do it quick good night guys change is scary good luck but we got to take his advice and make the right decision this has been one of the most toughest nightmares I've ever done because this R has everything it needs to succeed except one thing a leader I just wish that Chief was 20 years younger because right now there's no one in there that can fill his shoes Mitch Mitch Mitch Mitch Mitch only days after Chef Ramsey left Chef Mariel was shown the door I need a house pasta shrimp only no veggies the owners convinced Chef James to stay on as a consultant and properly train the kitchen staff great and in the weeks that followed Mitch took Chef Ramsay's advice to heart that's easy right and it's sexy Fast and Furious learning from Chef James no bun for the turkey burger and just fresh what it out and finally becoming the leader the grasshopper always needed make it nice or make it twice I have changed yes my focus is 100% And that kid thank you folks everything was good okay great next on on Kitchen Nightmares Chef Ramsey heads to Boston's Little Italy to help two brothers Anthony Don't Take The Wrong Stuff I'll kill you who were at war with each other you've ruined the business I hate his attitude I hate working on him and the family is losing hope he feels so defeated I can see it now Chef Ramsey faces one of his toughest challenges yet it's like a ticking Time Bomb that's about to EXP explode it's going to be a battle in Boston don't come back with it come on I'm not doing we're screwed next time on Kitchen Nightmares tonight on Kitchen Nightmares Chef Ramsey heads to Boston's Little Italy to help two brothers Anthony Don't Take The Wrong Stuff I'll kill you who are at war with each other Anthony you ruined the business I hate his attitude I hate work on him while one fights for respect he doesn't respect me and I don't respect him because I think he laid down and died the other sucks anyway is at the end of his rope you going to get a complaints either way they're going to wait too long or they're going to send it back and the family is losing hope he feels so defeated see it now Chef Ramsey faces one of his toughest challenges yet it's like a ticking Time Bomb that's about to explode fixing an Italian restaurant in the most competitive part of the city you can't even be bothered to cook fresh food come on with an owner who has lost his will you want to do this I don't know well you have to make a decision today it's going to be a battle in Boston come on my cooking I'm not doing it tonight on Kitchen Nightmares might not go back in the city of Boston has many great attributes but The Treasure of the North End is its outstanding Italian food served at over 150 Italian restaurants the first fine dining establishment in this neighborhood was dbby day which opened in 1982 dbby day back in the hey day it was the number one Tin Restaurant in Boston it was incredible there was always a line at the door what's the name if you didn't make reservations 3 weeks in advance you could not get in 1997 then maty Frank and his brother Anthony fulfilled the dream by purchasing David day at the height of its popularity this is amazing when we bought the restaurant we were making money I felt like we hit a gold mine are they liking the Chicken special they're liking it I'm working with Frankie and my life is wonderful the restaurant started off strong but within the first couple years Frank found out that Anthony was embezzling money and when into the account whenever I needed money I would if I had access I would take money to you know buy pain kills whatever he was addicted to painkillers herin he been detox in jail out of jail the responsibility of keeping anything open was always my shoulders basically there was no one else there to help it's 3:30 you got to get ready for dinner it's different going to get anyways tonight no you're not when Anthony left Frank gave up he's broken mentally physically oh my God can't work like this and little by little it's broken a restaurant since I've been back I am not the same person Hi good evening I'm in recovery I'm doing well those days are behind me I'm here I'm responsible and I'm making the restaurant a priority right this way let's forget about the past and move on and I don't think he has I don't think he can shut the up take the food that's up in the window and come back sorry ass go away but at the same time he should take some responsibility of giving up and not putting the whole blame on me because of what I did Anthony Don't Take The Wrong Stuff I'll kill you right now my relationship with Anthony is not at its best this is it you know he has no more chances it's all over do H for him get the out don't waste my time lanky will not listen to me hey this is your table get the out of here really he all you know just hurt and spiteful oh my God Anthony Anthony why don't you go kill yourself I think that Frankie has a lot of pent up anger and resentment towards Anthony if it can't be put aside I really can't see the restaurant succeeding it's killing them we need help extremely badly because we've been living month to month are we going to be able to take checks this week if we close the door tomorrow we would be out a million dollars Frankie and me always have the conflict that's why Chef Ramy I think is the answer to help us if things don't turn around we will close the doors right the only way to understand Boston properly is jump on one of these troles cuz those guys have really got their fingers on the pulse morning welcome board good to see you man good to see you teddy Ted right how are you I'm very good thank you where are you heading um North End please one of my favorite places you ever heard of the resturant D day well it's funny to say that it's on our tour route we drive by it probably four times a day and I don't know anybody that's really ever gone that's not good news it's not great news with so many restaurants in Boston and we recommend many of them and I don't know a driver that really recommends D Day unbelievable wish me luck well good luck and D Day nice to see you g good to see buddy de day down below hello how are you f how are you very good nice to meet you good to see you Anthony just waly Anthony Gordon Ramsey good to see you buddy you are the one of the owners owners one of them you my brother Frank he in the kitchen what a quite little place and how long have you owned it uh 1997 what was the last thing you changed here we did the boots over and we um took the wallpaper off we haven't changed as much with the times I believe time moved on and Frankie stayed right in 1997 and uh he won't change because they just gave up that's simple let's get everybody together and have a proper sta meeting yeah sounds good thanks Anthony hello hi Maria Maria that's my mother oh wow okay you work here as well she keeps the peace she's the negotiator and this is I'm Deborah de nice to seeet who's oh your wife okay great Frank Frank good to see you buddy and Frank is your big brother yes fantastic hi I'm Kim I'm Frank's wife Frank's wife brilliant take a seat please first of all let's find out the truth how long has it been slow at least a good three years and you in the kitchen you cook my job was in the dining room all my life I ran the restaurant in the kitchen I learned I picked up how did you buy it my mother gave me the money and me and my brother ended up buying it together okay so it's literally a 50-50 business everything's supposed to be 50-50 what does that mean help me out Anthony has been in and out of the restaurant over the 13 years what happened I know um hooked on pain cills I took money got in trouble went to jail the whole n y I work this seven days a week by myself Frankie got left with the whole it got to him got depressed he got burnt out money went down every year naturally I did damage to the business but you cannot get over the past if you can't put the past behind you we can't go on when you've been burnt six times it's hard to say yeah okay that's in the past Anthony is trying to make amends everything he's done is being criticized every little thing is being nitpicked he's because the past because of the past you know everything is Anthony Anthony I think he doesn't take any blame for anything that's happened anywhere is that right what what do you mean to blame I was gone the business it was like abandoned and nothing was done Anthony you've ruined the business you've destroyed it I never want to be in a restaurant by myself I mean come on I'm mad I'm pissed I'll tell you to go yourself for the you put me through oh my God fine Anthony never apologize never it's like kid don't you understand what you've done you put me in the position I am now but I like to beat him up here's the problem I think he doesn't respect me for anything because the past everything and I don't respect him because I think he laid down and died wow coming up Chef Ramsey digs in pretty spongy and horrible and uncovers a terrifying truth about Dobby day he is done he's on the floor defeated I can see it then Frank not only loses control of the kitchen that this is the way it is don't come back with it but also his mind can Chef Ramsey get Frank back on track why do you send it we're screw I'm not cooking I'm not doing it or is this owner and this restaurant impossible I to save within minutes of his arrival shiff Ramsey was confronted with the bad blood that exists between the two brothers Anthony you've ruined the business and I don't respect him because I think he laid down and died and while his relationship with Anthony is at the breaking point Frank wants to prove that his cooking skills have not suffered thank you and this is Andrew Andrew thank you Andrew recommendations there isn't a bad thing on the menu SE the salads made right in the dining room from scratch yep okay good nice there is great potential here we just need someone like Gordon Ramsey to come in because the relationship between Frank and Anthony is kind of sabotaged in the restaurant all the pastas handmade that's a big positive all the past is handmade yeah all handmade that's incredible let's start off with melan yeah sure got to go for the caar salad table side love that idea and the fresh Lobster RAV what is the racket lamb I'll go for that as well I want to see as much as I can and travel across Italy yeah brings yep I hope so how's the food I think it can cause Frank can pushing out when the attitude's there when he wants to uhhuh how was Frank 47 47 he looks older than that stress jeez what's he having just off the intini don't talk to me just write it now all right I don't like talking to nobody I'm nervous but I like same time he like come on bring the test on I know I could pass I'm not blowing my own smoke out my ass but that food is good the season anybody got the Caesar going brilliant tableside Caesar in the North End of Boston right yep you're going right to the very Basics you got an egg yolk there as well egg yolk garlic chovies wow who would ever thought I'd be making a Caesar for Gordon Ramsey I love doing the SE salad so I put a lot of enthusiasm into it two turn L the Cesar okay great thank you very go have you just washed that salad yes you just washed it there y cuz it's soaking wet so all the dressings just run off it because the lettuce is soaking wet to dress a SE salad the salad has to be crisp but dry so you've made all that freaking work for nothing oh my God 8 minutes for nothing Kim think he's going to like the food I think so Frank is so defeated right now that he's lost the confidence in himself as a chef and in his abilities the eggplant is in the window when to get out Andrew the addiction what was it painkillers painkillers yeah I is heroin heroin really never been in trouble with the w before that no and first time happened to be the FED now how long do you spend inside almost 4 years you've been clean for how long now almost 2 years that's fantastic yeah 2 years clean brilliant yeah it's nice here we have the eggplant Dean thank you strange mhm J me soggy hasn't been fried or cooked long enough not yeah pretty spongy and horrible are they Frozen no no that's fresh when were they done this morning really will you just check if that's done this morning cuz it tastes like it was done last week what's up Frank thank you Frank what said this was spongy what what was when were they when were they made uh he asked me if they were frozen I said no they're not 3 weeks ago yeah there's a bat you freezer they don't make him to hard every day I'll go tell him I can't make eight plant to a that's impossible I don't have time you got to say what he what he thinks unless he has a new method I don't know about his method's going to be going to getting here at 11:00 in the morning that's what the meod is fine it's impossible to be here 11: in onom it's not Frank Frank is a very lazy cook he doesn't even fry the eggplants anymore my mother and father end up frying it ridiculous I'm I pum made yesterday it was actually made it 3 weeks ago yep 3 weeks ago yep that's disgusting do you go grocery shopping 3 weeks in advance before you're going to eat the the stuff no all right give me a pen I need to keep scoring it's one down one egg plant not good off that should be fine what's next and were these made yesterday yeah I'll make sure I get a date on that what is that it's like a goo I'm of the L ravioli made I don't not know the manufacturer does that they are not homemade I definitely feel dumb you know here I am telling people all the passes of handmade cuz that's what Frank told me I feel betrayed In My Own Boss that's it's not right that's nasty the L rioli is store bought so it's not fresh no hold on a minute hold on we're backtracking now fresh pass every day all the passes hand made yeah hand made I thought they were made fresh why would you have to store B that's gross you can never say to Frank Frank Wy the pastors he me why don't you come in early and make pastas so I hope that you can get through to him cuz he is a a good chef but is he a passionate Chef no no wow jeez okay um thank you Andrew all right did you say you liked it or you didn't like it he hated the lobster of shck the D like nothing I really want to free the guy I know he was going to complain I mean come on at least like tell me if the sauce was good I mean that's all I ask she doesn't like this then like what the I'm busting again just got to like something aam uhh just served in a garlic rosemary crust and a Bara red wine sauce BTO thank you what kind of crust is that Rosemary Rosemary M burnt it's burnt and bitter when garlic Burns it goes bitter I can't even taste lamb I felt embarrassed by some of the dishes that came out wow again passion gone Anthony take me to the kitchen please let me going work with Frank I definitely think was gooded okay let's start I sat down I got told the pastor's fresh I got excited it's homemade and it's it's coming from the heart all of a sudden you got this ravoli Lobster that starboard it was horrible but how was the sauce who gives a about the sauce The Filling is the magic whether it's a ravoli torini it's the filling you get excited about the eggplant but that was a disaster spongy bitter undercooked and then I got told it was cooked 3 weeks ago embarrassing I mean it's really embarrassing you can't make fresh food and freeze it and charge money to run a business if you can't even be bothered to cook fresh food dud what do you want me to do wave a magic wand and turn this place around come on this is what I do I don't know how to do any better that's all right you could do much better or do you want to do better that's the big question I'm going to get some fresh air I'll be back later yeah unbelievable 13 years I've been here Chef Ramy tasting a manual was like the worst experience I've ever had hell he tell me the saucers are decent yeah but you can't be begging for a compliment Frank I'm not begging for a compliment you at the end always like something Frankie thinks he knows everything he's not going to hear from anyone you need help he may say Ramsey too I don't know it comes down to us being here or not being here Frank you know it I know it it's not new you have someone here willing to help you do you want to learn from him dead seriously dead seriously I don't know you have to make a decision today upset after Chef Ramsay's harsh critique of his dishes do you want to do this I don't know Frank is not only questioning the future of du day but his own mentally when I'm out at the restaurant is total frustration CU there's so many bad old memories where's Frank oh they there Christ what you go down there a little booth I'm thinking come on you need to sit down on your house to think my seat of depression your boss represents the company if you see a boss slacking off what's that tell you I mean he doesn't even dress up in a chef's jacket who am I busting my ass for with seemingly the weight of the world on his shoulders Frank is about to face a busy night as word has leaked out that Chef Ramsey is at dbby day welcome to DAV the okay now have the uh B chop okay all in but back in the kitchen Frank come on it appears as though Frank is given up before dinner has even started Frank come on come on come on come on the only reason why I don't quit is because I'm too proud let's go one Sam and one tag one sh fre enjoy your dinner as orders continue to pile into the kitchen I'm waiting on a duck and a salmon I got the duck right here can I call a table 20 please table 20 a depressed Frank tries to get motivated what's up on table 10 Z 38 PL three yeah I'm it up right now but it's not long before the kitchen is backed up they are coming out they are coming out the kitchen is a little bit behind I need two f chiny b on the flight hey Anthony slow it the down what do you think I'm doing shut up I know what you want my brother I hate his attitude I hate working with him cuz like I can't tell friend anything without him telling me to go myself table 31 been waiting an hour please shut the up talk to each other you guys say nothing it's just like the blind leading the blind why I think Ramsey is great because it's like he's the only one he's going to listen to table 10 it's out there if he listens to him I'm waiting on 32 can't cook that fast I need every stop talking to me rush rush rush what the is it with the society I need two bades all right I'm behind yeah they're going to send this back right stop cooking another one CU they're going to send it back this goes to table five do it now fish was bad I was like ah it let it roll I took a gamble I mean it doesn't look pretty but if they like it they like it if not I'm sorry this is really dry I'm sorry' be great thank you very I salmon on the Fly table five to dry what's wrong what did I tell you Frank you knew that was coming back why did you send it they going to get a complaint either way they're going to wait too long but they're going to send them back I'd rather they wait and have it perfect than wait and send to come back sad that when I doesn't care that means the rest goes downhill rapidly and that's exactly what's happening tonight I think Frank is way too burnt out right now it's more depressing than anything unbelievable it's an hour and a half into dinner service table 20 and table three that's what I'm putting up and food is slowly making its way out to the diners but unfortunately it's not worth the wait right this is lukew yes son of a get your lemon juice stupid chicken out of your Pardon Me Oh not what he says it's overd done shut the up this is the way it is don't come back with it this is it this is the breaking point of this restaurant right here fol sucks anyway and I'm putting up Frank needs to make a commitment to working hard and if you don't have that passion you don't have it and you got to get out of here any more slips coming in Frank we're screw I'm mother cooking I'm not doing it I'm so what you don't like it this is lukewarm too dry he says it's over done it may only be halfway into dinner service horrible Frank we're screwed I'm not cook I'm not doing it but owner Frank has had enough might not go back in tonight that definitely lost the passion for cooking or for being in the restaurant business period I don't know what to do anymore with Frank abandoning the kitchen suf Eddie and the rest of the staff finish off a painful dinner service chicken m style sorry about that folks thank you very much have a good night tonight I saw something quite frightening wasn't the bad food wasn't the complaints and it certainly wasn't the service it was Frank and here's why watching him he is so burnt out he's given up it's like a ticking Time Bomb that's about to explode I know I love him and I've seen how much over the years he's done for everyone and all and he feels so defeated I can see it and he Tri come on come on come on come on come on come on hey hey hey hey hey I don't want to see like this hey I I can see it that's why we called you because we want to help this is not about a guy that can't be bothered to cook he is is done he's on the floor I know and he's barely breathing what do we do we start by bringing him back tonight take 10 minutes out and think of something you've never said him before that can help to inspire him do you understand yes good night good night thank you very much Frank it's stubbing but he's got a good heart I think he thinks I'm against him it's really not like that you know it's that's my brother I love him but if we can't work together without a doubt we won close the doors Frank has clearly lost his passion and unfortunately his family and his business are being dragged down with him let's uh sit down Chef Ramsey knows that if this restaurant has any chance is surviving he must find a way to inspire Frank take a seat when I watched you last night from start to finish it upset me and here's why I witnessed a broken man I could see all stress has killed your spirit I spoke to them Kim and Anthony late last night and they both just want to say something to you personally Anthony wrote it down got a speech we both know we're not good at this stuff so all right Frank I think you have been so overwhelmed for so long for good reason I know how much damage I've done you can s take deep breath come on it's all right and you had to hold it together now I believe you need to take care of yourself you and I both know that you have it in you to get back into life no matter what we say to each other you know if it comes down to it I'm always there I think we lost sight of what we really counts I believe we can really make this place work you know that we can if we put the effort into it we don't ever say it but I do love you that's my brother's never that's the first time I heard any remorse from him legitimate remorse should I listen or should I not listen I don't know Kim to say I love you is an understatement and to say that I'm always beside you I think you know that the past 12 years have been the htest of our lives but we made it through together because we love each other and I look at the way you talk to people lately and the mean things that come out of your mouth and I think it comes from you holding this burden for the whole family for so long on your shoulders you haven't put this Chef Jack on in 4 years cuz I think inside you felt you didn't deserve it anymore but you do you're actually one of the most talented people I've ever met in my life that lack of passion that showed in the food yesterday for Gordon was a cry for help you are are worth it and you deserve success and you've worked hard for it and you deserve it Frank but the only way this place is going to make it is you have to look within you and break down this wall that you've built please put this back on no I'm serious I don't deserve to wear that jacket because Asma could put out the food I was putting out you don't wear a uniform if you don't produce put it back on not yet after an emotional we don't ever say it but I do love you and hopeful plea from his family please put this back on not yet Chef Ramsey goes to work I don't care about the that's been kicked into you years ago you got to cook trying to reignite Frank's passion in the the kitchen I want you to think of something that you want to cook and put the passion on the plate not the anger Ram you didn't like a freaking thing I made yesterday I don't know what to do flee the guy what are you thinking of doing my God it's total blank I hope he thinks it's good can't say this in a simple lemon capable away wine nice i' like to see your mind working you know that means your passion's coming back Frankie has a talent to put out that kind of food if he gets dedicated it could be done if not it's over before you got in the sauce shallot just time a little dash of rosemary no good it's delicious always on the defensive who said no good the you ripping me a new out there and if I got served that yesterday as my entree I'd be like a pig in he liked it cooking with Chef Ramsey made me feel like I was cooking at the old days the way I had passion about doing things absolutely delicious good now that Frank's Spirit has been lifted chff Ramsey decides to go ahead with fa two of his plan giving a facelift to the tired Decor of D good morning Frank how are you feel nervous great let's go come in come in come in oh my God look at this beautiful oh it's beautiful welcome to the new Dey day right where should we start a new modern appeal gone are the old Dreadful chairs nice we've replaced them with stunning new mahogany chairs beautiful okay take a look at this that is awesome by replacing those Dreadful White Walls above the stone we've contemporized the dying room now we've got textured material it's lit underneath it is going to look absolutely beautiful and what about the de day scones aren't they beautiful they are absolutely gorgeous have a look at these boobs you know we swap the bankets for the Boo this is now a fresh modern Vibe absolutely Beau everything is perfect Gordon we couldn't have asked for anything more these were things that we were never able to do because we so far down in death and to see fre cry it's overwhelming was everything we wanted to do been that here in this grave for 27 years now it's like totally everything is different and modernized I can feel it that the hope is coming back Frankie can I just say something can please put that away Frankie please you need to wear a chef's coat cuz you're a chef take this off and please please for me you're a chef you're really here the first time I wor jacked it's 4 years I didn't want people to know I was the head chef back here it's a symbol of that you are back you can do this cuz you're better than any sh I've ever taste am I the right way they looking nice to see him put on the coat to me meant that yes I'm taking this all seriously and it's it just means a lot to me and now you look like it's the chef that you are cuz you can do it touching sentiment for my wife but jacket doesn't make the person gives you a way to go there but it doesn't make the person now that Frank appears ready to command the kitchen it's time for the Final Phase of Chef Ramsey's plan the menu have a look at this wow oh my God the future of Davy day is right in front of your eyes on the table it looks so nice gone are the Dreadful plates of the80s the appetizers Bretta roasted peppers with the Caper berries marinated baby Tomatoes Bata how could we be a modern Italian restaurant without any Bata then the pierce the resistance the main cause homemade Yi brown butter truffle oil and some fresh chives at the end homemade stress that every time homemade yeah pork tenderloin FR your chicken lemon chicken we've put onion comp on there as well WoW tonight we relaunch the modern Dy day dig in there's no one in the n 10 that does this new menu awesome I am overwhelmed it's a kickass menu tastes oh God that's delicious going put his touch change the whole menu into what it needs to be for this type of a city with this many restaurants and that's what's going to set us apart from all the others the chicken I like it too that look good T it's only an hour before dinner service take a SE never and Chef Ramsey has one more important message for Frank anony is never going to be perfect in your eyes but for a recovering addict to be clean for 2 years it's good it's it's not bad I wish my brother was clean I wish he had kicked his habit they were a similar age and the crap that we go through on a daily basis is just extraordinary but cut him some slack and get him by your side help him cuz I think when you start helping him he's going to come back 10 times over it will yeah no maybe I've been too tough with Anthony me and Anthony have to work together and turn the restaurant around yeah of course it's going to be hard it's never going to be easy yeah nothing here it is if you want it you can do it I know you can do it I won't let you down you got my passion back it's so amazing that this is coming up it's relaunch night at Dobby day okay it's showtime guys and Frank is already feeling the pressure holy Mary Mother of God I never felt this nervous before I don't want to disappoint anybody and I want to prove it to myself I can do it but Chef Ramsey has some important information that is going to make the evening even more intense I'm just had a call listen to me yeah tonight you've got the Boston magazine coming in as well tonight night the stakes were raised from the beginning so Eyes Wide Open yeah and now it's going to be Boston magazin into the restaurant and that's a big deal I'm ready to go you welcome to David tonight we change the menu we going to wear a bunch of this way please Rock I'll do the tusin Bread soup with the restaurant packed magazine have just arrived they on 15 do it the first tickets are in and Frank is is about to face his first big test all right five's coming up all the tables have high priority up that's the sou Pata right here but Boston magazine it affects the business they quite a bad review oh that's pretty enjoy this is really good I would love the recipe I would love to make this while the critics from the Boston magazine are clearly pleased with their appetizers they aren't the only ones delicious and for the first time in a long time yeah it's excellent this quaint dining room in the North End of Boston is buzzing Frank a new order just came in but back in the kitchen expediter I need entrees on table 12 immediately okay Frank talk to each other a little bit yeah yeah the mood is starting to turn and the tension is building between the brothers capalini papad is a second course and I got a y in a pili right now as Anthony pushes Frank to finish the Boston Magazine's Entre keep it together come on coordinator yes table 15 Frank next course two ravioli one pork yes yes we start at 15 it's very rare the Boston magazine come out like that a drop of a hat that pork is working Frank please can I get the pork so I can complete come on Frank we had got the other two give me that's it don't ever rush me come on give me give me give me put it up when it's ready give me go thank you that looks beautiful like wowk is a little send it back what not good yeah it's still a little bit you want it more yeah just like pink but not red you know I want to make a good impression oh my God but what a disaster table 15 want it's a Boston magazine oh my God we're so prank is going to be the biggest hole in Boston in 5 minutes now yeah come on one AR came back that people had come back this is a disaster oh it's Dobby day's grand reopening is a little and a critical mistake at the Boston magazine table two Rock back the par it's the Boston magazine has Frank's confidence completely shaken oh my God we're so got another one going what's up what's up how you want to communicate I let Jeff Ramsey down I let myself down I let everybody down the one off came back that table that come back oh Dam that was not the table to sh up listen we can pull this back we can pull it back come on okay I know it's under cook we can get it going yeah I'm pissed know but you can't let it follow you can't let it destroy I almost went back to the old ways but I took a deep breath and I was like okay I got to refocus here I'm not giving up I'm tired but I'm not giving up pork pork 10 one got pork okay here you go here's the pork that ref fight that's they you out come back strong yeah let's go thank God I was trying to impress you tonight I'm sorry make sure it's good it's I'm kind of excited to see what happens you know the next few months call me some tip come table 21 cable 23 pick up if you two continue talking we're going to get there yes sir good my relationship with Anthony still fractured that's what's holding us back in the restaurant but he's been trying hard I see it so I'm willing to compromise with Anthony supporting Frank in the kitchen Anthony devil nice come on guys bring it together over there beautiful W panic I come for that the two brothers complete dinner service on a high restaurant could be every night wow what a night yeah good in bed trust me mostly good think back to my first day here I saw a family in turmoil and a chef that was sitting down in the kitchen depressed but tonight I saw a family come together and pull off a strong service Frank you proved to me tonight that you can run a kitchen the way you handled the pressure was phenomenal yes I feel grateful beyond words for Frankie to hear Gordon say that you can do this 100% it just means so much because he deserves this we can't say thank you enough and Frankie keep that chef jacket on keep that attitude with it and never sit down in a kitchen ever again I'm rooting for your success I'm really excited for the future my goal now is to keep the passion going this is a new day for d day and feel me good night guys good luck yes good luck good luck good luck and more importantly just stay calm that's it just stay calm a passionate man in there with a with a lot to give okay don't stop it I'm cracking smile from time to time yeah I take care there's no words that you could describe what I'm feeling right now it's overwhelming totally overwhelming good night Chef good night thank you for the last 10 years Boston have seemed to ignore David day but now with a huge turnaround with the food and the staff it's got every right to return to its former glory my God people think I've got a funny accent jeez in the weeks that follow Frank's rediscovered passion for cooking flourished to give it one at a time he's back in love with food on I want to make myself proud my family crowd and Chef Ramsey crowd and the City of Boston is reaping the benefits do as for his brother Anthony yes thank you beautiful he too has made a comeback very nice to see you there he is clear committed to the restaurant it was very good thank you thank you and more importantly to his brother next time on Kitchen Nightmares Jeff Ramsey finds an owner in complete denial that was embarrassing you're full of this hot-headed woman battles him I'm not going to listen to your you're every step of the way can Chef Ramsey get through to this stubborn owner you stuck up precious little or is she so delusional blame me all you want you're insane I'm insane you're insane that she chases her One Last Hope out the door get the out of my rest please no now guys please get ready for the most shocking Kitchen Nightmares of the Season tonight on Kitchen Nightmares Jeff Ramsey heads to Rhode Island and finds an owner in complete denial I absolutely think you're full of her restaurant may be failing dream but from the minute Chef Ramsey sets foot in the door owner Abby battles him that was embarrassing that's impossible every step of the way bring it on this hot-headed owner seems incapable of listening listen to me I'm not going to listen to your not just to chef ramsy but also her staff as long as you work for me you do it my way an upset if you cannot follow my rules then get the out and even comments from her customers get on raw he's full of Abby is a complete psycho can Chef Ramsey get through to the stubborn owner Abby you've got to understand how frustrating this is fix it you fix it you stuck up precious little bit or will this defiant proud woman be so delusional you aren't insane you areen like yeah blame me all you want you're insane I'm insane you're insane that she chases her One Last Hope out the door get the out of my rest get the out of my Resturant please if you're looking for a peaceful evening are you still here not now guys please this is the one Kitchen Nightmares you might want to avoid I would rather this restaurant close than have him in here Providence Road Island home to seven colleges and a thriving art scene this Renaissance city is a constant beehive of activity in 200 5 Abby and her best friend Rico bought a restaurant called down City smack in the center of town Rico and I were on the beach one day and I told him that I was interested in buying down City and he said I want to own a restaurant too I was spending a lot of money in restaurants eating and drinking and I figured why not give myself the money instead man get a double he has a full-time day job and my job is to take care of everything in this restaurant you start with all the specials I'm going to get the wine okay I've been in the restaurant business for 33 years so the decisions I make I really don't consult Recon about them I just do them and this would go perfectly with the pork special I am the checkbook behind down City and I was putting 100% of my faith in Abby but at this point it's not going well I need more asses in the seats I think it's a beautiful restaurant I think our menu is creative and the food is good I don't know what's wrong what's all up Abby has her blindfolds on because she doesn't want to admit that she's part of the problem just give him no let me do it Abby acts like whatever don't argue carella DeVille I just want an answer when I call something out Abby is a complete psycho I just want an answer which is a recipe for utter disaster I had fixed it yesterday I checked it before I left is this like really happening I'm not yelling I'm talking they think that this is a democracy and it's not if you cannot follow my rules then get the out as long as you work for me you do it my way an upset it's basically aby's way of the highway and it's definitely why your restaurant's failing Welcome To My Nightmare there's no consistency just like bu if people are complaining about the food maybe there's something wrong with the food it is impossible for the prize to be ice cold maybe just Abby saying it's great does not make it great that's how the plate is prepared do you not like it no she built this 50 item menu that is just horrible they hate the chicken pie ards what nobody can say anything about the menu because it's her menu she takes it personally maybe they're not the right decisions but they're my decisions I have to get Abby on board to move forward because my life is at stake here all I think about is why people are not coming to my restaurant if something happened here where I had to declare bankruptcy it could very strongly affect my day job that's stress we've got all these bills to pay this weekend that's the stack for this week I've called upon Chef ramsy because of his honesty and bluntness but he's going to have his work cut out for him I guarantee hello Chef Ramy welcome to down City nice to meet youwise my pleasure your first name is Abby Abby good to see you and you're the owner I'm the owner general manager everything my business partner isn't here he'll come in tonight okay great yep his name is Rico right so you're trained classically in terms of absolutely not you would not want me to cook you anything oh really and on scale of 1 to 10 Mark the food what would you say where are we it's a 10 wow wow wow wow yeah perfect I'm starving because the room service next door was shocking the wait a minute wait the room service next door was shocking what do you mean about with shocking there's a little hotel next door little bck hotel we do the room service for that hotel what was the problem honesty yeah that was embarrassing why what did you have this pissy grainy soup that was Stone Cold oh only it gets worse crab cakes that were stone cold in the center it was just like this ball of mush disgusting disgusting disgusting whoa I was like oh damn he went there he just really went there that's impossible that's impossible of a crab Stone Cold you're telling me I'm exaggerated I think you're one of those customers that I would fire immediately yeah you fire customers I have okay well let me sit down and eat can I suggest something I don't want you to suggest anything cuz if you're now telling me that that room service was you at your best I'm myself before I start eating let me tell you that wow wow wow I don't know what he's talking about blah blah blah blah blah where would you like me to sit you going to go right over here excellent describe the food for me um comfort food middle of the road middle of the road when was the last time somebody sent food back today oh today oh you did wow wow wow wow I'm sorry okay um I'll look through the menu is this suggest something or no you don't want my suggestion if you're going to talk to me honestly fine if you're going to start you know going defensive I'm not going to get defensive I'm just defending what we do here now Abby I'm not here to argue you asked me to come here and look at this place to help you out let's get one thing clear straight away cut the okay if you're going to sit there and start bullshitting I'm not sitting I'm standing I'm going to go for your balls big time wow when you just told me 5 minutes ago that the food's 10 out of 10 the room service is perfect basically I'm going to eat and I'm going to leave unless you start telling me the truth I I don't know where you're coming from I really don't know where you're coming from I absolutely think you're full of I've been here 5 minutes and already you're in denial I'm not in denial I will back up anything my kitchen does fine I'm open-minded can I order the food absolutely thank you so much go for it appreciate it wow what a welcoming yeah welcome to Providence the ne did female cage fighters holy crap boy I can't wait to Rico gets here Hi how are you I'm how are you good good good and this is take care of you welcome to down City so nice to see that friendly face thank you um is the owner Abby always that defensive yeah it's scaring me okay happen calari yeah crispy rings with hot sweet pepper sauce yeah I'll go for some of that okay you don't spell peppers like that either no I guess you don't I didn't even know said how long you been here 3 years 3 years okay uh threeway nachos it says it's a party in my mouth yeah well if it's good enough to be put on the menu I'm going to try it so I'll go for party in your mouth okay and the um award-winning meatloaf that's our claim to fame ready thanks Josh you're welcome please may God we don't die in Rhode Island okay this is Gordon Ramsay's order let's make Gordon's I'm a good cook but uh that is not my menu of course I want to do well but I'm not sure what Chef Ram is going to think he's like is this how you spell peppers in America three p cuz it's b e p yeah there's three p's in there there is Hi how are you how are you oh thank you good to see you Gordon good to see you so you're waiter waiter yes dining room manager yes brilant and being the head wait how would you describe the food here below par yeah Abby said it was a 10 so I'm in for a treat yeah calamari okay this is the crispy calamari calamari yes and um why is it looking so wet uh it's a sauce that they toss it in to say that again you fry it they fry it and then you and they toss it in sauce and it's soaking wet all the crispy but is just coming off yeah it's not everybody's cup of tea it's not mine yeah certainly is not mine either but however I'm optimistic what do you think no I'm sorry I mean look at that there oh my God I'm done on that one yeah I'll get r i don't understand it thank you you're welcome wow soggy chewy disgusting calamari shocking what do you say about it you spit the calamari back out that's hysterical what was he bitching about spit it out I'm going to like go at his throat today and this is a party in your mouth this is the party in my mouth should be top plate very hot it looks Dreadful I think I've just thrown up in my mouth what a mess oh boy I'm taking it that was one party you didn't want to attend it wasn't a party my mou it was like a funeral in my mouth a funeral yeah well it kind of does look like something died what's mad with that that's gross what we're not doing too good here I was ready to like choke them maybe this is the one thing I like he doesn't like anything maybe this will be the one what the meat maybe this will be it w that's the meat and this is the um award winning the award winning me yeah I'm excited thank you you're welcome it doesn't move on there does it oo wow that's disgusting what do we think wow it's not even hard to I'm sorry there sort of lukewarm solidified chunks of crap that's pretty much the norm it must be freaking embarrassing if you deserve this it is embarrassing I don't like to meat loir at all we set oursel up for disappointment when we put award-winning in front of it what was the problem with me it's just can you be more specific I didn't hear I didn't hear what he said you're going to have to ask him ABY and Chef Ramsey are going to go to blow can I have a word of the team it's it's inevitable it's going to happen so the food was shocking wello P disgusting dated so who is the head chef here we don't really have one but I guess what do you mean you don't have a head chef but I guess I'm the closest thing closest what does that mean talk to me Abby that means that I five ired my other chef and he took over and I didn't want to give him a title until he proved to himself that he could handle the kitchen Abby what you're employing is a ship with no Captain at the helm and the team desperate for guidance no guidance is no standards no standards is no consistency so who came up with a menu if this is American comfort food somebody's dreaming here I did you I take full responsibility for the menu you have no cooking background but you put the menu together Abby you've got to understand how frustrating this is it's ridiculous I don't know what to say fix it you fix it that's why you oh come on Abby how can I fix it when you stand there in front of your team rating you and your restaurant and your food 10 out of 10 dreamer I don't I don't think it's as bad as you say it's stop being in denial can you be more specific about the meatloaf what did you not like about the meatloaf oh sh can you say something besides loopy I've been called worse than that wake up and admit it bring it on oh come on bring it on what do you mean Bring It On have Chef Ramsey say everything you've done everything that youve dreamed of doing is I was blown away need some fresh air coming up on Kitchen Nightmares here we the battle intens ifies you're in the and you can't accept it Abby reaches her breaking point I'm not going to listen to you but so does Chef Ramsey you stuck up precious little bit it's a blowout so explosive I will go the I want me to go that it Rivals anything Chef Ramsey has ever faced before she deluded that woman that's coming up on Kitchen Nightmares after Chef Ramsay's harsh critique the food was shocking dated and tasteless Abby has a conversation with the one person she believes is always right herself so what do I do like just get out of the restaurant business then obviously my 33 years in the business is like worthless and I have no idea what the I'm doing okay I think I'm going to open up that hot dog stand down the beach want some tea or something no I believe from the bottom of my heart that he's he's wrong I really don't care what he says well you mean he's completely full of like seriously our meatloaf is like what put us on the map I mean it's great I don't like the meatloaf you really don't I honestly don't we had it the other night together what what what didn't you like about it I think our food is mediocre like it's not mini me seriously you're telling me now you don't like it we eat it cuz we're here this is not my restaurant of choice I will not dine here in my off time you're saying for what we serve comfort food meatloaf pasta steak whatever you're those bar even for that no so now you're all telling me that you don't like the menu I feel stabbed in the back I guess you're just hitting me with this now do you know what we're up against if we even opened our mouth about the menu once every time we open our mouth off you you don't know anything we're all at a point now where we're just like if this is what she wants let's just serve it out we'll take it out of the window and bring it to the table what are we going to have an opinion about now oh you're so full of no no no no talk no without a doubt she's in denial it's an hour before dinner service and down City's other owner Rico shows up hello unaware of what happened earlier but that's quickly about to change oh yeah I don't even know how to answer that one of those days I think it's time for Abby to find out that the outburst and treating employees badly I think it's definitely time she has someone other than myself telling her you can't be doing this wow I have another a whole other back here that has been ripped open man get a double oh how are you I'll good up I'll Gordon good to see you nice to meet you I'm Rico Rico now have we got two minutes sure got to catch up uh where should we go yeah let's go the end he may rip me apart too but I just want this restaurant to work so let's get turning it around H what a day um obviously you weren't here for lunch just explain what you do during the day um I work for Credit Union during the day I do their mortgages for okay wow Finance yes finance and then you bought a restaurant then I bought a restaurant how's that worked out for you so far oh horribly if we had to close this tomorrow what were you in for milon really this is quite serious now oh yeah what happens if fails I could possibly lose my day job really because I'm in the financial field I'm advising people on to do with they mortgaging and financing their properties and things like that so you're up to there you got a big Stak in this Resturant and a huge amount of Jeopardy if it fails mhm you're right there's a line that I walk in here a very fine line I have a lot of state but I totally let Abby run the restaurant and maybe that's a mistake on my part with dinner service already underway what about something to drink to get you started shiff is eager to spend some time in the kitchen to see how it functions wow tight behind the line so who's doing what explain the line to me this is station and then we have app sour down there Jesus why is the place so messy is the kitchen normally this filthy the last couple days it's been uh a lot going on that is foul with the kitchen in disarray Chef Ramsey goes on the hunt to find out what is lurking below oh oh my God W this is gross down here holy crap look at that lambones just dumped in there like that what is that chicken carcasses oh my God and while Chef Ramsey has his hands full in the walk-in God knows what that is Abby has her hands full in the dining room Abby I need a new calamari with the sauce on the side cuz it says it's too mushy can I have another calamari with the sauce on the side please it needs to be cooked a little more is it yeah let me take it out of the way for you I need a spin dip this is cold I'm going out of my mind right now it's a nightmare can we just 86 this special every single one of them has been sent back Rico ABY in one minute just both you together 1 minute why is right now like are you kidding me have a look in there look at the state of what they're cooking out of have you any idea what's in what box uh what go where over here now you've got a little bag of uh chicken carcasses on this one here you've got some raw chicken cooked pork there this is you with 30 years in the business yeah hold on it gets worse I don't know what that is well the cheese or something but what is that there what is that what you lot of words the place is a filthy mess look what is that Lambos and who's organizing this you haven't got a head chef Jimmy is my head chef so we have a head chef before you weren't ready to confirm he was a head chef all of a sudden we discover a mess down here now he's appointed why don't we just sell a place and just get out of this business it's like I was talking to Rico has nothing to do with you has nothing to do with me no excuse me what do you think I'm doing I mean I'm you're being you're being a this wasn't like this it wasn't like this I don't run a k hold on a minute you're calling me a I am you stuck up precious little bit let me tell you something oh boy here we go listen to me I'm not going to listen to you you're in denial I'm not in denial yes you are and you can't even accept it you walk out again am you there you go clip the bird that's your attitude and that's your partner I'm really sorry but this wasn't like this before I got here she eluded that woman you weren't insane you weren like yeah blame me all you want these excuses that you're insane I'm insane you're insane you can't fu insane that refrigerator was not like that before you you in denial flip out again I would never allow that refrigerator to look like that those bones the molding lamb bones I don't even talk to my staff like this get the out of my restaurant I would love you to go get the out of my restaurant please you are so in denial you need therapy you're at disgrace of industry you and get out of my restaurant are you still here not now guys please please please him right from the beginning Chef Ramsey and Abby have clashed stop being in denial I don't think it's as bad as you say it dreamer but after a confrontation over the state of the walk-in you're being a this wasn't like this you're calling me a you Abby has completely lost it you weren't insane you wen't like yeah blame me all you want these excuses that you're insane I'm insane you're insane and while she has had enough of Chef Ramsey get the out of my me you are so in denial you need therapy he has had enough of her you're a disgrace of this industry you would get out of my restaurant are you still here not now guys please please please him Chef Ramsey hey guys I need some privacy please this is uh too serious and I'm not going to jeopardize 25 years busting my ass off in this industry to take that from someone so in denial mhm I really don't need this I would rather this restaurant closed than have him in here that refrigeration unit was a mess behind the line was a mess I'm really sorry honestly she's got to start listening I I know I and I don't know how to make her do it I really I don't know oh is he he's coming back tonight isn't he I don't give a where he goes he can go to hell for a life here if you want me to leave I'm out of here absolutely not absolutely not okay I need your help grab my 100% support 100% okay I'm going to go for a walk and I'll come back okay thank you thank you Abby needs to be on board with us and stop her denial of everything we have to break through it I feel pretty how would you feel if someone is telling you that your life's work and everything you've dreamed of doing for your whole life um is now I'm completely questioning myself and I hope we can have a conversation about what needs to be done in this restaurant after a volatile evening that included a massive blowup with Chef Ramsey and a week dinner service Abby has been clearly humbled and seems ready to finally listen to what Chef Ramsey has to say okay let's agree on something today's been a day mhm yeah absolute I'm not here to rub your face in it let's get that right okay but Abby you know I've had failure in my life but one thing I'm not in is denial and when I do make a mistake I admit it I understand so tomorrow we need to start being honest and open so I can start rebuilding building I can't rebuild on BS I agree I want you to be here I want you to help me get this restaurant to where I need it to be and where we know it can be yeah tomorrow we start again guess some rest it's a new day and Abby and Rico are on board for change morning morning morning but before that can happen Chef Ramsey wants to give the staff something they have been rarely given a chance to talk freely without getting fired so this what we're going to do I want each of you to write down some questions and direct them to the person you want them to answer this is going to be another hell day for me don't sign your name it's Anonymous I knew that if we were going to do an exercise um and talking about the restaurant I knew that it was all going to be directed at me thank you very much okay good here's the uh the first one wow Abby wine is the menu so huge we uh just um to give the customer more choices but the amount of dishes is absurd and the more dishes the lower the standard uh Abby and Jimmy the quality of the food needs to improve how can we fix it good question it and it all comes down to menu size with as many items that there are if you prep 50 items just for dinner alone and then the dessert menu if you can't prep enough stuff it's like you you just can't do it who's putting all those dishes on there Abby Abby when I put this menu together I just expected my staff to just do this menu Abby why do you not allow anyone to express their opinions without it being seen as a personal to you since I bought this restaurant I became a defensive I question and I get upset of the fact that you're questioning what I'm doing that's paranoia we do care about this restaurant you are our friends so we want to see you succeed and the answer I've gotten from you in the past is you that's not true we're just here for money or we're just here because we're just here cuz we can't get other jobs and stuff and it's it's hurtful because when you invest so much time and you we would do anything for you and I completely realized we' just got to talk more instead of me yelling and screaming can't just be my show it's not the ABY show it's the down City show are you ready to embrace change yeah absolutely change absolutely I think this experience is making Abby realize that she has to relinquish control and I think she's going to do it because I think Abby turning around is definitely Paramount for this restaurant to survive coming up on Kitchen Nightmares can I have some food up in the window please Abby may be focused on moving ahead come on guys but caner kitchen staff step up their game I'm confused on where we are for Al oh my God Chef Ramsey tries desperately to save down City from going down we're falling behind F to work together but this Providence restaurant could be too hopeless to turn around none of us know what the we're doing right jimm let's go on as aby's menu was clearly bogging down the kitchen Chef Ramsey has gone through it and scaled it back tonight just going to keep it really simple for tonight's dinner service half the items are off the menu and he's introducing a roasted chicken special just take the breast fat side down just cut through everyone's excited and we can't have another night like the previous View it's time to get it right happy happy makes it a lot more simple Big Time folks good evening welcome to down City follow me did you guys decide on appetizers we're going to have an order of the calamari so we're doing two calaris uh let's get the grilled chicken breast please chicken breast I've got to get everyone involved if we are going to take down City to the next step to the next level all right here we go art of fire calamari F salad nishwash salad make sure everything comes up at the same time tonight's smaller menu is having an immediate impact wipe the plates please better prepared appetizers are quickly leaving the kitchen that's 37 that's up these um appetizers going to 39 can you help her run and when you combine that with a common under contr control Abbey at the helm can you run this to Nick table please down City's dinner service is off to a good start chicken is oh yeah fire calamari another fris salad no eggs Jimmy we've got to bang all these Entre out I know here you're on apps you're on table 28 now I'm confused on where we are for apps you need table 28 I don't even have a 36 up here what are you talking I don't think I didn't say 36 1 2 3 come on guys there's nothing coming out Jimmy was supposed to be the leader in the kitchen calling out tickets do me a favor get two oh you're doing something and they just started crossing paths no one seemed to know what the hell they were doing back there 29 and 39 yes or no no I'm still waiting on 28 oh wor it's an hour and a half into a dinner service that started out as promising can I have some food up in the window please no dude dude this couscous is runny and gross but unfortunately has decline rapidly they're not even here that's all the way down there they have none of this and not surprisingly diners are losing their patience it's not here within like the next 5 minutes I'm going to cancel out can I get something up on the line please right now right now Jimmy's doing all three sections he's covering the grill it's covering the salmon he's covering the chicken he's trying to run the kitchen about the same time he's got nothing behind him oh my God what a show oh we've been here since 6:30 and it's already 25 of them so we have our Entre I know I'm going go check on your right now I've got people that had put their orders in an hour and 15 hour and a half some of them where the was that food let's uh find that server and and let's just go did that refi chicken go give do them I need it right now please come on is it your first time with the rodeo playit them guys we got food dying in the window Chris please yeah I can't take this it was a disgrace it was horrifying it was embarrassing don't make this they just walk oh my God we need a home kchen sta Jimmy doesn't have any excuses anymore his excuse for months has been our menu is too big so we give them a smaller menu to do and they still can't turn it out so I mean where do we go from here here I need one chicken up on the line right now with Abby pushing her kitchen staff I'm not taking this out until it's all up on the line can I have a chicken on the line in my hand okay they still struggle thank but manag to get the last Entre out there we go and that's the that's everything start cleaning up good night thank you good night thank you now an unusually calm Abby Jimmy come out here listen to me is about to let loose what I saw tonight was was the worst show I've ever seen ever ever ever seen no I know I know I know it did not go smoothly but they they they Jimmy we were an hour in before more than two dinners went out an hour into service I'm almost accepting that none of us know what the we're doing and we can't get to the next step I'm actually considering that after tonight I don't know if I have the staff to get it back I don't know if we can do it tonight's dinner service was plagued by confusion and incompetence in the kitchen can I get something up on the line please I'm confused on where we are come on is it your first time with the rodeo play it on the problems are obvious to Chef Ramsey but it's time to find out if Abby is still in denial Abby what do you see tonight what happened is it happens all the time as soon as the line gets hit with a number of slips at one time the kitchen folds it goes down in flames and and um I've lost confidence in my kitchen um honestly Jimmy I'm not blaming you entirely I'm looking at the tools you've got to work with and it's a disaster behind that line there's no way in Earth this group of cooks can pull off a new menu so seeing how frustrating it's been here I made a call to a very experienced Chef in my team to be here first thing to on morning getting your crew at a respectable level it's cool having his shf to help us all out and it's going to be a good experience for all of us tomorrow's come back day we're relaunching with a new menu let's roll up her sleeves and push it I mean really push it definitely can't wait I'll see you first thing in the morning absolutely thank you good night I'm glad that kitchen's going to be shown what to do and how to do it properly because this is it it's not only my kitchen's last chance it's my restaurant's last chance good morning good morning W come in how are we good the chef that I brought in James has been here since 6:00 this morning supervising working these ass off with your team getting ready for this menu today your menu will be in keeping with your beautiful restaurant and your great service first up the appetizers come down now these are appetizers pleasing on the eye and fun ghost cheese truffle dip honey spice chicken wings meatball sliders delicious wow now we can have a real party in our mouth Abby can't wait okay on to the Entre the main events seared Lamb Chop classic lobster mac and cheese bacon wrapped Angus meatloaf yay thank you I want you to get familiar with the new menu yes get up to speed with those dishes have a little taste this is awesome that's money the new menu is beyond belief kind of surprised that it came out of my kitchen oh my God that is good bacon wrapped meatloaf isn't that awesome oh my God that's unbelievable I had no idea that it could get this good oh my God amazing I've been for years describing this restaurant as creative comfort food I had no clue this is creative comfort food oh my gosh this is like I've never seen Abby this emotional like she does have a heart in there she does have a soul it's amazing there is a God now we just got to make it work it's relaunch night at down City and while Abby and Rico get the front of the house ready for the most important night in the restaurant's history we are going to rock this town tonight let's go let's go back in the kitchen and then we're going to go here table by table until we have to do pcks yes chef James is doing the same with the kitchen staff every dish perfect every time looks how are we doing tonight welcome welcome have you had a chance to look at all the new and fun exciting menu items that we have let's go guys yeah I want to hear you tonight I want to hear you too yes let's go only minutes into the service a locally renowned food blogger has arrived Stacy Place ripped apart her last meal at the restaurant Abby recognize her yeah you know how important she is but Chef Ramsey convinced her to give it another try she has 10,000 followers she blogs tomorrow we're 10,000 potential customers back up I've tried everything on this menu today so if you have any questions you feel free to ask any favorites that we should oh yeah definitely the goat and cheese truffle dip really stood out for me well that sounds really good Jimmy you and I we're going to be communicating all night I need the app for 37 17 and 35 all right right now in the window I need that fishing chip I need that slider sliders up Chef a reinvigorated Jimmy has the kitchen moving in the right direction Camari sliders Jimmy keep going FR salad on the Fly and the new menu is being embraced by the customers wow but just when it appears as though it's going to be smooth sailing I need a chowder a calamari a slider Jimmy did you call a calamari for table 30 I just did Abby and Jimmy listen to me are having a communication breakdown I need four soups and one Chow up in the line please that's incorrect uh-oh Here We Go Again a repeat of last night the kitchen's going down we're Jimmy focus on 37 yeah this is the golden ticket this is it all right lead ticket I need a shule dip trouble dip takes 6 minutes yes yes sir all right get it in the oven Jimmy look at me we're falling behind got to work together it has been a little come on guys there's nothing coming out please let's get this food out give me a time on the trle dip please Jesus she's not blogging now she what's she doing she's definitely vlogging she's blogging live from the table we've got bloggers live from their table guys I need a travel DP up on the line right now urgently please I was horrified we are sleeping like the night before they're blogging as we speak I wanted to like just SC Marin come on guys I need some food on the line there's nothing hitting the window and come on guys I need to see some food up on this line it's taking too long literally my kitchen going down in flames listen Jimmy one minute Abigail and there was literally nothing I could do about it AB Jimmy I need a trule JP come on guys it's 45 minutes into dinner service let's get this food out we've got bloggers live from their table guys and an influential food blogger who can greatly affect the future of down City I need a travel JP up on the line right now still has not received her appetizers Abby two seconds quickly take over take over let's go Abby she just tweeted waiting for appetizers getting hungry okay this is not now menu's there chefs are there I need you there control it yeah I know what you capable of yes and it's been tough for the last couple of days granted however got to find your voice come on all right please please it's definitely time to step it up we want everything to go right with that table and we're going to get the job done listen Jimmy they're already blogging that they're waiting too long for food let's get this food out all right how long on a solo trle dip urgently please trouble dip behind you thank you trouble dip in the Sally Caesar's there with that Caesar I need Sliders in a truffle dip come on guys Happ Abby read that discreetly truffle DP amazing yes come on keep it going yes on trayes make sure they come together okay fire that table please yeah Jimmy take 37 did you fire I did fire good that's how we got everything this is a really good SE with Abby focused on the tasket hand Come On Let's Get Loud back there and Jimmy in full control of his kitchen you guys can find that fishing chip quality Entre are quickly heading out to the dining room mid R Lamb Chop salmon ribs fet mid lamb her food looks amazing the food looks outstanding abut amazing it appears as though blogger Stacy place has reached her verdict this looks amazing really good very tender and she's not the only one do you like that and those chips aren't they delicious a lot better than last night right yeah definitely how was everything delicious the flavor was right there everything was great great thank you so much for coming in and we're going to see you again I was living an absolute kitchen nightmare and my dream just came true I'm absolute shocked like this is the restaurant I've always wanted those are the last two desserts Jimmy it's awesome thank you it's a new down City I'm just absolutely loving it right last night I said down City needed to make a comeback tonight we did just that well done each and every one of you pulled off a great service customers love the food Abby how do you feel babe I feel beyond belief fantastic looking back at it now I was so unprofessional get the out of my Resturant get the my the new Abby is professional I just want to continue learning it's just made me such a better leader come on then give me a hug you're not going to ask me I'm going to ask you that's right I Gordon Ramsey are asking you for a hug come here thank you so much I absolutely love Chef Ramsey and uh I'm going to miss him when he goes thank you very much this restaurant is getting back on the map that it hasn't been on in a while and I know it's only going to get better good night thank thank you without question the biggest transformation this week is Abby which I never expected as Abby goes so goes down City if she can keep her call this restaurant's going to be a huge success wow party in my mouth please after Chef Ramsey left Chef James stayed on and Contin to train the cooks he gets prepped and put away allowing Jimmy the chance to thrive all right the meat Lo's being PL that sells the lead and Abby rewarded him with a promotion I wanted to introduce to all of you our head chef James Burman let's get it eager to spread the word about their upgraded restaurant nice to meet you Abby and Rico hit the town this is a crispy pork belly and a lettuce cup doing some Grassroots marketing by giving out samples of their new menu it's right down the street it's walking distance Chef Ramsey saved my restaurant he really did but I've got to continue it I promise him that the next time he comes back the food will be a 10 next time on Kitchen Nightmares I'm shutting the place down Chef Ramsey returns to the scene of some of his most unforgettable confrontations don't you go there don't point that it will be a night of drama you're going to get your ass kick and surprises what happens as Chef Ramsey turns to the restaurants he tried to save did you really hate me that much who's living the dream did you pay the money back and who turned the restaurant back into a nightmare what's going on that's next time on Kitchen Nightmares it's been a year since Chef Gordon Ramsey traveled across the country trying to help failing restaurant tours tell everybody to go home I'm shutting the place down they don't know what the they're doing I'm a loser of everybody I'm the worst they may have asked for his help but that didn't stop them from fighting Chef Ramsey every step of the way go you go there don't point that I like I think you're a jerk well you can't just fting like a precious princess yeah I I look like a princess right now how are you one year later Chef Ramsey is back asking the questions we all want the answers to did you really hate me that much did you pay him the money back has he become less of a snob get ready for a night of big surprises as Chef Ramsey finds a what happened to the restaurants he tried to save first we returned to Leos in Manhattan Beach California will you come out make us look like in front of like friends and customers where a young immature owner spent more time running to the bathroom than running her restaurant breaks me down like no one else has and we'll check in on Anna venzo in boar Raton Florida can I get some servers back here run by a hot Seer owner who was completely resistant to change oh you're going to get your ass cake finally we'll get updated on liistro in Lighthouse Point Florida he wants to meet in R time go himself Andy the owner not only lashed out at his customers you are you looking for naked women dancing on the table he went after Chef Ramsey as well you don't intimidate me what tonight you will see it all I can't keep doing it I'm done whose restaurants are cooking and who turned their kitchen back into a nightmare can I hit him now when I arrived in Manhattan Beach wow this is a California Dream I wanted to move there this little town was amazing just half an hour outside La beautiful beaches beautiful people but one of its local restaurants Le was an ugly mess biggest problem Lisa an owner completely clueless on how to run a business I don't want to hear complaints I don't want to hear I just want to hang out hi she had a couple of diplomas big deal the problem was that Lisa treated Leo less like a business and more like a ciety party Daman is bar manager and someone that I have have been kind of dating in the last 6 months thank you hello Hi how are you very well thank you how are you good I'm Lisa henet Lisa nice to see you how old are you if you don't want to ask 28 28 so you got it when you were 23 what was that a graduation present no so I'm going to have a quick bite to eat okay thank you that's just gross this was definitely going to be a Big Challenge oh I'll by pass thank you crazy the chefs were a pair of brothers ororo and Louis that night's dinner service I realized Lisa wasn't holding them to any standard in the kitchen whatsoever when was the last time you looked in this fridge I never really examined it how long ago do you think that was sliced I don't know roughly couple days couple of days that is going the old food was disgusting but what I found next was an absolute disgrace stop you everybody stop Lisa come here when was the last time this place was cleaned they should be cleaning every day but look everywhere disgusting look at it this is above food I mean come on Louise I am not serving food like this okay that is disgusting I don't think it really has affected or gone in the food like how' you know no Lisa just wasn't getting it so I had no option but to do something really drastic all these tables here can I borrow for 2 seconds please follow me I just stopped serving food in here because of the and the dust are you interested in being served dinner without filth that's your customers you need me to tell you that laugh I'm not laughing I think you're a jerk excuse me Lisa them over it you come out make us look like in front of like friends and customers Lisa you're totally oblivious to what's happening in your business you may have bought the r at 23 my darling but you're not running it grow up Lisa will you things were getting surreal while her staff were clean in the kitchen he's right it's filthy the customers were getting impatient we've been waiting too long and Lisa was hiding in the toilet she's in the restroom and the restroom is in the Lisa let's go breaks me down like no one else has me for I can't go out there that's clean yeah yeah it's the cleanest I've ever seen it Lou okay we start firing up again now yeah everybody was pitching in to save the dinner service Lisa disappeared to the L in fact she stayed in there all freaking night until that last customer left how embarrassing is that is that the kind of trick that they teach you in an honest degree to disappear in a toilet that's not the way to face problems what was I supposed to do like do you want me to go back in dust like I don't get what you're trying to say so no one's ever told you the truth but more importantly I think you're in denial why am I here because we need help and I'm missing a key ingredient obviously tomorrow new start up until that point Lisa hadn't given me one reason for me to believe in her but the next day she honestly surprised me things that I would like to change about Leo today M be proud of the food we're serving keep a clean and sanitary environment learn how the kitchen operates tonight you yeah here we are are on the line that's right yeah show me serious I'm very serious it became so obvious so quickly that Lisa had never spent time in a kitchen before how ridiculous is that Lisa get comfortable with it yes yeah St comfortable why is this not turning on this is hot I don't know what to do with it keep it here whoa why is it flaming okay Lisa may never be a chef God it but at least she started showing interest in the food why isn't it going there I think it's a very valid point why is it going in the microwave why can't it Go the oven's on yeah yeah it's on can you see what I'm trying to say it's really important for you to see this dinner service did have its ups and downs but I did like what I've seen coming out of Lisa and that night we transformed Leo come in come in come in come in oh my God wow it's beautiful that horrendous wall that was dividing your restaurant has gone now the whole thing just feels open and one thing you've got every chance of succeeding in is becoming M hands yeah local cool Wine Bar serving great food great Wines By the glasses more importantly a very cool place to hang out everybody was so excited with the new menu the homemade chicken sausage grilled baby AR chokes one of my favorites FL breads they are fantastic and the energy levels for relaunch night was an alltime high 1 2 3 leader do it welcome to the new Leo thank you enjoy some wine tonight yeah that's didn't take long for all hell to break loose I'm begging just to talk to each other Artur will you please tell her to make some food trying right now I'm doing my stuff too and then the unthinkable happen you know we're out here we we're out this the entire kitchen team disappeared H oh my God hello we you giving up bye too we're giving up Sir yeah I know you're giving up why is this what they do Lou Louie never seen that ever before in my entire cooking career first thing I did I called Scott one of the best chefs I know jump in the car and get down here quickly will you please but without the staff we were toast hey Lou I begged them to come back for Lisa okay we're coming back thisis is music to my ears moments later Scott arrived Scott's here let's get this back together yes listen up everybody I need a Pudo pizza in the oven I need a lamb sandwich up top right now 106 thank you excellent it wasn't perfect but we did manage to save the night more importantly I now believed in Lisa you have seriously grown up this week more than I ever expect you to do I seriously believe in you thank you I can't wait to come back I can't wait to have you back I'll be your honor student good night well then my darling thank you so much good luck spend time in that kitchen I'm back at Leo in Manhattan Beach now last time I was here the owner spent more time in the bathroom than she did in the kitchen has she grown up and turned her business around we're about to find out coming up has Leos pass Chef Ramsey test never done this before you know that or is the business back in the toilet then remember anavan chenzel and boa Raton CCE the owner fought with chef ramsy at every turn okay so you want me to be your pupp because because you're pissing me the off now Chef Ramsey's back and he and CeCe go at it again I'm sat in front of a lady that doesn't really give a toss about the restaurant you don't want to miss this reunion coming up on Kitchen Nightmares Revisited Leos was run by a young laid-back californ I don't want to hear complaints I don't want to hear I just want to hang out Lisa was not only friends with her employees do you have his phone number she was hooking up with the bartender it's probably a bad idea but I'm going to do it anyways and when Chef Ramy wanted Lisa to face the cold hard truth grow up Lisa will you she fell apart and went into hiding where is Lisa has she gone upstairs in the restroom yet in the restaurant Chef Ramsey transformed the restaurant and finally got Lisa to act like a responsible owner and less like a party girl now one year later is Leo's on the path to success or on the road to failure last time was at Leo the owner Lisa didn't have a clue how to run a business the food was rotten the kitchen was filthy dirty and she couldn't understand to why customers weren't showing up I'm dying to see how a business is doing now Embrace myself helloy how are you my daddy good to see you well I want to likewise good to see you too um God the atmosphere here is amazing really good there's one person I can't see where is she I think she's at the restroom oh please you're kidding me she's in the bathroom yes can I have a word with us let me get herur do Thank you Lisa hey so we have a visit oh my gosh Jesus you good to see you D good to see you too good to see you too my goodness me you look great thank you you too this place is amazing I know P house unbelievable thank you trust you to be in the bathroom where is Lisa can't go out there you know you got to go to the restroom once in a while he just has bad timings that was just a general that's a coincidence no we piss you off no no no no no okay good how's things things have actually been real really good I seriously took to heart everything that you said I I wanted to be your A+ student when you came back have you stuck to the plan I've stuck to the plan um I got to learn all the recipes got to know how the kitchen operates we gotten great cleaning habits oh I wanted you to taste the mushroom flatbread that you inspired one of my favorites I'm kind of addicted to it that looks amazing thank you my dling it's the um wild mushroom spinach ricotta cheese Mozzarella that's delicious thank you I'm glad you like it I wanted to make him proud and I wanted to do the absolute best I could so I've been looking forward to this day for a long time the business in terms of over the last 12 months where are we I would say we're up about 20% Which puts me in about a nice profitability wow that's fantastic news so um where's your boyfriend Damen gone is Lisa a good boss Lisa is a lovely boss sounds like it's an intimate lovely I am dating Lisa yes okay who cares Jesus he was out of here about a week after you left I really followed your advice I'm telling you I didn't tell you to follow your boyfriend kind of but did I it was a great thing amazing thing I would never date an employee again ever ever ever never ever let's go back 12 month's um worst moment the dust are you interested in being served dinner without filth dripping in your food does anyone to eat now I think you're a jerk did you really hate me that much I really hated you that much I really did I wanted you 1 to 10 10 11 maybe 11 wow yeah so low that's amazing I know you're amazing because somehow you turned me around now I love you I think they need teacher ah sorry I guess excuse me for a moment the fact that you're running your business I'm so happy thank you I've taken definitely more of a leadership role especially in the kitchen I feel much more comfortable walking back and talking to Louise and making sure it's done right can I just say it's shiny here it is isn't it you want to bring the customers back now I don't want to bring the customer I want to bring out my white glove okay I just want to never done this before you know that last time we got pissy with me this is above food I mean come on I don't think it really has affected or gone in the food like how'd you know all right let's hope did good spotless yay absolutely spotless well done since he's been um gone we've a lot of customers come in and ask about it so I gladly take them back and show them how clean we keep everything I have one other thing that I have to kind of show off to you since you inspired my wine bar I came out with my own Leo brand wine you're kidding me no we shouldn't be drinking lunchtime however so what is this special occasion this is the Pino Noir that's lovely cheers M yeah that's lovely one more thing I have a favor to ask of you you're full of it today I'm full of it today can you help me make a dish you want me to cook for you that please You' become demanding I think he thought I might have been a little bit bossy or I asked a little bit too much but you know he wanted me to take the rains let me get that Chef's jacket you got me last time tonight you yeah here we are are on the line sor Brant Su Chef today you're smart in your old age right let's do some paner duck with a cherry mustardo sauce with shant TRS and some brachel Lots will you grab Lou for me how are you Mr happy man than good to see you welcome back so duck cook it skinside out now the duck just slice it nice and thick so the goodness stays in there now sauce C the chries around now the bad news is you can't taste it I know I'm proud of being a vegetarian but it did smell delicious who's the cheap taster Bruna Bruna Bruna came and tried the food and you could just tell by her face expression that it was fabulous amazing thank you sure the biggest thing I've learned from Gordon is to get back in the kitchen be confident and taking the Reigns of the whole entire operation of the restaurant I'm very thankful Dar keep up the good work thank you I want to give you a token here you giving me a present our single Vineyard Peno a wonderful The Experience overall was priceless and I do it again in a heartbeat thank you for everything yes well done take care thank you bye wow it's like night and D there and Lisa's gone from an immature kid to a very Savvy businesswoman and if she can turn her business around and increase sales by 20% in the midst of recession then trust me sky's the limit for Leos beautiful coming up we return to Anna venzo in bocaraton Florida where CeCe an unstable owner had regular temper tantrums tell everybody to go home I'm shutting the place now and frequent emotional breakdowns now one year later Chef Ramsey is in for the shock of the Year hly crap what happened and later who can forget Andy the hot eded owner from listro go there you won't want to miss what happens when Gordon and Andy are together again I can still sense stubbornness in you know that that's coming up on Kitchen Nightmares Revisited boa ratan Florida to most people a wealthy Beach town just 1 hour north of Miami but when I think of bokeh I only think of one thing CeCe here's your tell everybody to go home I'm shutting the place down she was a real piece of work and in between her temper tantrums okay forget it let's go to another table and her crying fits there's like nobody coming here and five tables we have and everything's up she was driving her restaurant Anna penzo straight into bankruptcy I'm a failure I'm afraid we're going to lose our house I have like a weight on my shoulders that you know weighs 1,000 lb Cece's dad Angelo he lent his daughter 300,000 bucks to get her started now he's working for her I stay up at night just thinking how am I going to give him his money Michael yes and her husband Michael the head server he was too scared to say a word to her here's your salmon deino salad that is until I arrived and tasted her bloody cooking that has to be Florida's worst dish ever if he complains about this I'm really going to kick us ass this one looks like a uh dog's dinner so he is a bigger than I thought just taste that for me would you that's the Snapper Anna soy should be baked a little longer it's disgusting yes him him Chef Ry surpress nobody break his legs here after my disgusting lunch I headed into the kitchen to confront CCE you didn't taste the Snapper I'm I going to eat something off your plate where's Michael what difference does it make where Michael is he's got nothing to do with it he tasted it and what did he say he said it was mush are you kidding me where is he you said the fish was mush no it was tender the way every body else enjoyed it was tender Michael are you honestly trying to tell me that you're now saying that was perfectly cooked what a joke a bunch of yes men telling Madam exactly what she wants to hear come on so you want me to be your pupp because you're pissing me the off so shut the up and talk properly oh you're going to get your ass Kake oh there you go I'm not too sure which is worse the food or the attitude oh can I hit him now can you say unstable a lot of people said you were a jerk I think I believe it that night I thought I was coming to observe dinner service instead I got a front row seat to witness a complete emotional breakdown can I get some servers back here the ve has no flavor at all they just say it's no flavor but they're willing to let you try to put some flavor in it like garlic I I just don't want to put nothing in it CeCe was the Queen the queen of bland Frozen Cuisine it was no surprise food was coming back time and time again I need this uh reduce down a little more and add Michael you know what I'm ready to tell everybody just to leave just don't even want to hear it right now we can't just fting like a precious princess yeah I I look like a princess right sorry I thought this was your restaurant I think Princess Diana didn't hang out on the kitchen she's from your neck of the woods isn't she wow I'm done what do you mean you're done we think coming back what are you stand here keep cooking for nothing I've had chefs quit on me before but not when they've owned the damn restaurant are you going to be right you going to P out I can't get you my breath Michael and I got behind the line to finish off service afterwards I decided it was time for Cece and I to have a serious heart-to- heart it's not a joke for me I care if I care would be here so stop saying I don't care just stop please I haven't said that yes you did it's not a sign of weakness to admit your failings I've closed three restaurants but I also have a number of successful ones 1,650 you are and it's it's I yeah a jerk you told me earlier well you can't be a jerk stop acting like a pendulant teenager you ask me here and I'm here to help so let me in okay the food sucks there you happy finally a breakthrough thank God new day tomorrow okay we start to rebuild I'm sorry I called your names let's go now that CeCe was fin accepting responsibility my team and I swept in and completely transformed Anna fenzo welcome to the new Anna venzo look at the space created oh my God great and beautiful gone of those dark sedated colors we've got lightness it's contemporary and it's Timeless you happy Angela are you happy see my daughter happy so I happy good and what do you think beautiful yeah God bless you next the food cce's old menu had 181 dishes on it1 then I got rid of all the Frozen crap and turned anaan chenzo into a quality Family Restaurant okay let's start from the top baby fried mozzarella ballls with Marin sauce parmesan breaded pork jar baked clams they're not Frozen They're baked so wow relaunch night I was hoping CeCe would keep her standards high and her temper low if something's ready don't wait just send it out does that look good to you it doesn't matter that shop looks burned from here it's done like that just send it out just send it out service it's guys I'm going to flip my lid and none of you have seen me go crazy yet you know what I don't give a if CCE had sent that burnt pork chop out as far as I was concerned she was history and the restaurant was going to go on I was really hoping she was going to do the right thing I know it's hard you do not have to send her out make another one now thank you and just like that CeCe was on her way taking control and turning relaunch Knight into a huge huge success okay por chop start this table eggplant Parmesan Bill marcala spaghetti bowling is no more fuckups we don't have time thank you that's what I need to hear we're going to handle it that looks beautiful that's establishing a a standard CC that's tab not there but there yes yes chef you've got everything you need cc to make this place work go for it yeah stay with it can I hug you of course you can come here you well done I'm back in boar ratan Florida to visit anav venzo when you think anav venzo you think CeCe my goodness me what a girl full of tantum and tears we made a lot of changes and I can't wait to see how they're doing more importantly what kind of mood is CeCe in next you won't believe what Cece's done since Chef Ramsey left what happens don't miss one of the most shocking revisits ever I'm sorry to hear that then we're going back to listro where an angry owner cared little for his customers he wants to meeting R tell him go himself and was in a constant battle with Chef Ramsey you don't like it we're we're no good I'm lousy whatever now a year later we'll find out if liistro is a big hit or a big mess when Kitchen Nightmares Revisited returns Anna venzo an Italian restaurant in boar Raton Florida was run by one of the most volatile chefs Gordon has ever met can I get some service back here CeCe was either losing her temper we can't just F like a precious princess yeah I I look like a princess right or her composure it took a lot of tears but Chef Ramsey gave CeCe the tools to succeed but now one year later Anna venzo gone Chef Ramsey returns to find out that Anna venzo has gone out of business damn looking for some answers Chef Ramsey turns to the one person who would give him the honest truth former server Ashton good to see you good to see you too now what happened first off did she slip back to her old ways yeah oh no like right when you left no no she's like well the prices are way too cheap so she made the prices more but then she also lowered the portion size oh my God so it's like she's doubling price and making everything half the size when that's stupid determined to get Cece's side of the story Chef Ramsey paid a visit to her home what a beautiful place okay fine oh my goodness me look at you hello holy crap what happened uh I lost a half the secret to weight loss is stress I mean that's like the quickest the quickest remedy cannot believe and venzo yeah it's gone yeah we said goodbye what happened I sold I'm finding that hard to understand why when it meant so much to you at the time it's just too much of my personal things got in the way and it was just more important my kids are the most important thing once you have your children your life changes completely an ofan chenza was my first baby I had to make a choice I couldn't do both my family's always come first was the restur busy yeah and we were doing good but the opportunity came up and I want to be with my kids and how's Angela how's Dad he's good him him Chef Ry surprised nobody break his legs here and what about his feeling of saying goodbye to the rest he has the same mixed feelings like oh jeez am I ever going to make a pizza again or did you pay him the money back whatever I'm getting from the sale is going to him good and um Michael how is he we've uh separated damn I'm sorry and what happened because you two seem to be getting on just fine I don't know everyday life pressure of the business and jeez two kids and just a lot how'd you feel now I feel good good mhm you feel good I feel good yeah you look very calm I am relaxed I am think coming back what I I stand me a keep cooking for nothing I was I was under a lot of stress okay so you're at home with the children on a daily basis do you have a job you know you can give me a job I can work in one your kitchens I can give you a job I'd be great to work for you well we can't just fight to like a precious princess yeah I I look like a princess right yeah but I'm not that crazy I was like oh my God okay I I want no wait I'm a different woman now I'm going to stay calm go back 12 months the worst moments I think the worst worst was when you told me that I didn't care I care if I didn't care I would be here so stop saying I don't care just stop please I'm happy you've made that decision to commit to the family and listen you know more than anyone what's right for you and you follow your instincts I was just sad in the fact that I returned and then venzo wasn't run by CC but I'm happy to see you're in a good State thank you I think Gordon and I are very similar in the sense that on the outside it's tough shell and then on the inside it's you know soft take care of yourself you do the same yeah he's not that bad of a guy not that bad look at that coming up he was one of the most defensive owners Chef Ramsey has ever tried to help I'm a loser everybody I'm the worst now a year later Chef Ramsey is in for a surprise what's going on see what it is when Kitchen Nightmares Revisited continues when you move to Lighthouse Point Florida you know you've made it minutes from Boer ratan this little town is filled with mansions and millionaires but the locals who dared step into listro were treated like crap he wants to meet R time go himself you know Andy the owner was so bloody arrogant his motto was the customers always wrong steak is Grizzly get the out of here that's beautiful beef tanine they're a local T I don't give a Andy is an angry man and no one knew it better than his staff hey what's that over there get off the shelf his poor wife Ellen ran the front of house be happy don't be aastro it's fun it's upy it was bleeding money and I was determined to find out why as usual I started with the food okay oh here's the riette B one bite nearly sent me straight to the dentist chair one little bite I think I just Chi my tooth didn't look like Duck carage Christ show him the bone as well Jesus I just bust my tooth here man he found the Bon on listen go away I give Andy another shot with his famous lamb Curry roll sounds very French right spay rubbery something was very wrong you hear it Andy had studied in top missioning restaurants just like me but I promise you I've never ever cooked crap like that the briet I don't know if anyone gave you feedback but it was on the version of breaking my tooth I'm the chef you don't like it that's fine it's your opinion we no good I'm lousy whatever me do you have issues as if bad food and a defensive owner weren't bad enough that night I discovered another problem the service slow is Alex the anyone who take orders in there yes one person takes the orders and it slows down things for Andy amazing Andy wouldn't allow any other waiter to take orders not only that so do you actually cook as well or not I can but Andy does not let me cook we wouldn't let his suf do anything but stand around this is definitely his little kingdom here isn't it his little oneman band hey hey hey we don't have time for talking I don't care if it's him or the queen Jesus when food finally arrived inedible it was quickly sent back to the kitchen Andy she wants it well but not charred they has to meet him well have to meet him well she wants it more whatever I'd stop right there F you and go away treat your wife like a dog don't put my wife into it that I'm going to do it do you know why don't bring my wife into it don't you go there don't point that what I like calm down man you've never ever ever understood the value of your customers let alone your staff because you don't give a about them I'm a loser everybody I'm the worst obviously Andy was far too proud and stubborn to hear the truth from me so I had a little trick up my sleeve the next morning I invited him and out for a little boat ride how cool is this terrific got a little surprise for you sandwich would be nice sandwich you now stop thinking about your tummy in this room are your previous customers and they've got some very important information to tell you it just in general did not live up to our expectations you know you walk through the door it's kind of dark gloomy there's no one in there at all you know it's very uncomfortable honestly deep doubt are you looking for naked women dancing on the table what are you looking for hey relax what are you looking for relax relax relax they don't want to see naked dancers on the table come on Andy these are customers at that night's dinner service Andy was up to his old tricks I need all the Entre now Alan don't make matters worse it's bad enough having him on my ass I'm just saying six has been there forever to prove a point I went to the restaurant next door and ordered dinner would you mind if I order to go no sir not at all say tuna okay how long about 10 minutes sure enough 10 minutes later I was enjoying a great meal that is absolutely delicious while impatient customers sat inside I pulled Ellen outside for a wakeup call they are full I'm just trying to show you what's happening on your doorstep we're going to have to have a serious talk after the last angry customer left the moment I've been waiting for Andy finally let his guard down you're about to blow it completely what that point you you've brought it to light you've came and you've told us and you've showed us and you've brought it to light encouraged my team and I spent the night completely renovating leistra have a look at your new sign oh that's fabulous modern legible does it look nice I love it ready to go inside have a look this is great G to the booths oh thank God take a seat I also reworked Andy's menu the gaspacho perfect for a hot Summer's evening oysters local oysters extraordinary steam muscles I would order that perfect for relaunch night I invited a bunch of local VIPs we're anxious to try your oh I'm so anxious I'm glad you're here you are thank you and the night got off to a great start really but soon enough Andy reverted to his bad old ways come here 2 seconds please CH what the is going on there this one's more cooked than that one Chef I couldn't believe it Andy was about to send out undercooked food and complete ruin his relaunch night I quickly pulled him outside and gave him a big gut check where's the standard you right I admit that you coming in big eye opener I was so pleased the arrogance and the defensiveness were gone and he marched back into the kitchen and saved the biggest night of his career you know what you could do would be nice if you put the spinach on for me snap was delicious they did a really good job thank you very much okay I finally saw the man I've been dying to see you C brilliantly well you're a different Man without you it wasn't possible we appreciate it take care of that stubborn mule yes thank you well done good job I'm back in Lighthouse Point Florida to visit liistro if you came here last year you would have been treated to close service mediocre food and a very arrogant owner we got to it made a lot of changes I'm back to find out if all that work has paid off coming up Chef Ramsey returns and is holding nothing back big question is he still St has Andy stayed the course and turned around listro I'm not going to lie you or is it a flop in Florida find out when Kitchen Nightmares Revisited continues Chef Ramsey has dealt with a lot of stubborn owners but Andy at liistro was in a league of his own don't you go there it wasn't easy but Chef Ramsey got through to Andy and helped turn the business around now one year later is liistro still thriving or has Andy gone back to his old ways last time was at the beastro the food was awful the service was slow and the business was falling apart worse than that Andy wouldn't change a thing more importantly he just wanted to fight with me we managed to turn him and the business around I'm just hoping he stayed on that right path please look at this place how are you welcome back good to see you great to see you you look great you look fantastic thank you we're great we're great everything is great um in general business business has been great 10% up 5% up where are we uh maybe 20 20% up that's great news big question I've been dying to ask is he still s he wants to Mee R time go himself well certain things won't change but he's actually become a lot more lighthearted he was a tough nut to crank I know that where is he he's back there in the kitchen yes there I oh please oh jeez here we go good luck thank you hey hey how you doing very well how are you I can see how clear this place is now the big fridge gone can you communicate a lot easier now with the waiters why you can see now the big question for me have you started the delegate yes definitely you're changing you didn't like the customers last time round steak is Grizzly get the out of here that's beautiful beef tanine they're a local customer I don't give a oh you know I think you just get used to people I think more yeah of course I think the biggest thing that I got after Gord and Ramsey being here was change is good and we did a lot of changes so we did a lot of good okay I'm hungry what's on the menu um surprise me yeah good good good away he looks relaxed in there oh yeah he is and almost uh almost like a changed man he is different but I mean Karma he's more comfortable with what he's doing with being here at leish show so has he become less of a snob and more of a local yes he has I believe that Gordon helped Andy out of the mindset that he's working in a three star mission restaurant in Paris or London thank you amazing thank you I uh I've heard you turn into a bit of a uh a sort of light-hearted uh talented serious comedian stroke Chef now H please take a seat even though I felt confident that Gordon would love the food there must have been a little tension for Andy based upon what happened the last time delicious really good it's so tender it made me feel good to see the reaction on his face cuz he generally seem to like the food so a leopard can change his spots for you the worst moment probably the boat the boat does that hurt you know you walk through the door it's kind of dark loomy there's no one in there at all it's very uncomfortable honestly deep down are you looking for naked women dancing on the table what are you looking for hey relax what are you looking for relax relax relax and I know you did that to make a strong point very valid point yeah good on that note I have a little surprise for you both stay there Excuse Me 2 seconds thank you oh my gosh that's really good I'm so sorry for interrupting um first of all really nice to see you it means a lot for me to be back here to see Ellen and Andy standing strong and more importantly uh this week marks their their 10th year in business at leistra amazing I'm sure you'll join me in Wishing them here to another very successful decade it was more than a toast he spoke so highly of us and gave such a phenomenal speech congratulations well done congratulations thank you very much we would love Gordon Rams to be here in the next 10 years and see this restaurant bustling he'd have to make a reservation though he probably wouldn't be able to get in lunch is on the house today amazing that was a joke thanks c as always thank you very much having Gordon Ramsey here at liistro gave Andy and I a lot of hopes so good to see you likewise I frankly don't know what would have happened if he didn't come last year you know I don't know if we would have still been opened good to see you both and good luck here the next decade thank you byee take care unbelievable Andy is a completely changed man and Ellen looks so happy but more importantly the food is stunning liistro is finally on its way to become a huge success who knows one day he may win a missan star next time on Kitchen Nightmares Jeff Ramsey heads to Peaceful Connecticut shut up what and finds himself in the middle of a family War I can't take it these absentee owners are placing a heavy burden on their children you're never walking at your restaurant and destroying their own relationship I just want to hand him divorce papers can Chef Ramsey pull this dysfunctional restaurant together get a grip or is this eery Beyond saving you're out of business that's next time on Kitchen Nightmares tonight on Kitchen Nightmares Cafe talini is a hot Italian mess this place is pathetic you want anything else oh sick bag Maybe and to make matters worse Chef Ramsey finds himself in the middle of a family War he's here to help us don't let me elow you Keith and Lisa REO May own the restaurant but they are certainly not running it customers aren't going to care about your business if you don't give a about it fed up with their dying business I don't even want to come here tonight nightmare they are now the epitome of absentee owners where's Lisa where's Kei how much more can I do without any leadership this restaurant is completely dysfunctional it's a joke and it's placing a heavy burden on Lisa's son and daughter I'm being honest that you're never at your restaurant who closed your restaurant every night with Cafe tavolini serving as the family Battleground I don't understand how I'm lying I can't take it shut up there's more than just the business that's on the line I just want to hand him divorce papers and Chef Ramsey pulled this dysfunctional restaurant together I can't help owners that can't help themselves or is this eery Beyond saving close that door it's confusion in Connecticut you're out of business tonight audition nightmares Bridgeport Connecticut an industrial city on the Connecticut Coast only an hour north of Manhattan nestled in a quaint neighborhood called Black Rock is Cafe tavolini owners Keith and Lisa rivo bought a successful Italian restaurant on a whim having never worked in the business before Lisa and I were driving past this building and there was a four Ren sign on it we didn't know the restaurant business I'm a hairdresser by trade and Keith own liquor stores we had no clue nice to see you nice to see you how are honey when the place opened up it was mobbed doing great numbers everybody was happy is your cooked all right we were the newest restaurant around and we were definitely riding the wave of success now you walk in here on a Saturday night you think that it's like a old western movie like the things are rolling by I don't even want to come here tonight our business started to turn negative we start to turn negative with it also this place is really driving me crazy my mother and Keith do not care the two of them hate being here Michael hate to bother you do you have my car keys by chance I tried to oversee um the full operation of the restaurant I don't really know what Keith does here I really don't don't tell don't tell me clean um um he'll act like he's the boss he says I'm busy I'm busy I got to go I got to go but what are you so busy with you don't do anything all day you sleep till 2:00 you come here you blow the Pao and then you sit home all day come man you lay down here too I wish I had your life why are aren't the resta lights on the restaurant at 5 5:30 at night what frustrates me is the lack of management period you know he'll sit at home and steer at the surveillance cameras and basically nitpicks why is everybody sitting down here if you have this much money into the place why aren't you there when the place isn't working the numbers are just ridiculous and I I cannot pay bills with no money we're probably in debt $350,000 this is what's going to have to happen I don't want to talk about it anymore our marriage is at a Brink because we fight constantly fighting and fighting and fighting is not going to get anyone anywhere we need chef Ramsey's help because we are at the end of our ropes if things don't change I don't know what is going to happen and if they don't take Gordon's advice the marriage is going to fail and the restaurant's going to fail Cafe tavolini Chef Ramsey is aware that Cafe tavolini has its issues takes the bit Lea but before he can step in the door to explore he Gordon there is one family member who can't wait to unload nice to meet you van Cole can I talk to you for a quick second before we go in no yeah yeah jump in jump in I wanted to meet up with Chef ramsby because I wanted to tell him every little bit of dirt you obviously got something important to tell me first of all it's a family business right yeah family run and it's your mom and dad who owns it my mother and my stepfather yes Mom and stepfather um are they in there yes he is in there I just wanted to let you know that the only reason why he's there today is cuz he found out that you were coming there so he's not handson no he'd be in bed right now actually if you weren't com in there you are kidding me he's lost and he needs your help I what his mom do she just basically doesn't want to be there he blames her for everything for not being successful it's always her fault um thanks for the heads up let's just keep this um between us take care Budd take it EAS thanks man it's freezing Hi how are you hey Mr Ramsey how are you Gordon please good to see you first name is uh Keith REO Keith manager owner owner yes along with my wife lisaa Lisa good to see you so um husband and wife team yes um any of the members of the family working in the restaurant yes they do my son vien okay my daughter Jolie so restaurant's open how many days a week seven days a week and you're here well I'm here almost every day I actually don't work during the day I'm here hello and this is this is okay you do yeah work here waiter here than BR how many times uh week are you here 4 to five four to five so you're here 6 days a week you're here nights only and you're here 4 days a week 4 0 0 Lisa Keith you're going to have to help me out here hold on a minute well you're not here I'm here I just I'm just we're we're here I'm just a little bit confused first of all it's 6 days a week now it's no days a week no I'm he's here why am I going to lie you're not lying but he's here but I'm telling you the truth you just said I'm not lying so you know that but you're not here here to help he needs to know the truth but he is here during okay okay and the more I get up to speed from all of you the quicker I can look at the scenario I just want the truth and nothing but the truth that just helps me tenfold okay uh right where should I sit where yeah yep thank you bless e yeah okay how about throw me out of the bus I haven't even sat down on the starts I told you when did VJ get through the head head hand what happened well he's running the whole show wow huge menu ready or uh yes let's start with Grandma's pan fried meatballs served over house salad okay and then salmon pan roasted slowly okay and the clams oh the stuff clams no problem thank you Hi how how are you good to see you Rick sorry Rick nice to meet you what you do you're the Bender server bartender server and what's wrong with the restaurant uh lack of management lack of man owner is not here very much Keith what are you going to do I have to pick some liquor up can I have a quick word with Keith again please yeah thank you where's Keith you left go get him hurry up what's Sur prise oh he left Keith is not here on a regular basis B want to talk to Keith sayfe they left I could go 2 or 3 days without seeing Keith he doesn't have the concept of priorities of what needs to be done to make this restaurant work why don't you go over there and say he had to go over on his behalf and say he had to leave to get some products for the restaurant he should have did that earlier um Keith left he had to go run um up to the store to get pick up our liquor order he didn't know that you wanted to see him is he fed up with it he's fed up with everything when he comes in and he sees one thing wrong he gets all twisted and then he jumps in the car and he leaves Thank you Lisa a meele salad a stuffed clams those are nothing fast as you can Michael and know way he's going to like this of feeling I was a server at cetan lini I recently moved into the kitchen make sure you get cheese on there please which was uh lagging quite a bit oh Jesus meatball salad meatball salad fresh ground pepper uh no I'm fine thank you Grandma's meatballs look at that wow right now that's an insult to grandmothers that's a mess gross how is it this big soggy dirty pool of juice and crap underneath there Dreadful thank you Jesus what did he say about meall he said that it was it was Dreadful that it was swimming in sauce that was hairy what's happening did he like he said that that meatball was horrible no crumble stop so horrible want to put them in the oven or microwave all right put in microwave you'll take responsibility for that if he says it all right I don't want to know nothing about that stop I do make wave yeah you got any stock ha stuff stuffed clams thank you the size looks like some dog sha in my shell where's the clap oh no what is that but where's the CL absolutely it's got to be mixed in there no it's mushed but where are the clams I don't see it either taste of that please I was like a little scared to eat off his plate cuz I thought he was going to stab me with the fork if like I told him it was good I just taste breadcrumbs is does that mean microwave I mean it tastes like a stuffing that You' stick in the ass end of a turkey I'll take it out of your way oh my God he said that there's no clams in this he said that this tastes like a stuffing out of a turkey those stuffed clams are garbage anyway Kei he hates our food need to the stuffing and the stuffed clams tastes like it should be from like the ass of a turkey or something don't you dear play me for anything like that okay can I have that salmon coming right now Taste of Italy no certainly not in the kitchens maybe a taste of Italian sewers okay here we go um I always get nervous when the chefs start decorating the place with parsley oops undercooked salmon that's stone cold in the middle PE mush van so we'll do this taste the the rice for me so you got inid gloop when was that made I think he made that yesterday oh yesterday yeah how much was that 21 $21 so that's that's a taste of Italian leftovers for $21 oh Jesus anything else uh sick bag maybe thank you holy did you go get the liquor no why why we're about to get raped right now he said he he hates every single thing on the menu he hates everything that he ate he said everything is totally totally disgusting that's talk to him later um why do you need to talk to me later don't let me elbow you um can you lying you don't know you're here at 4:30 you don't know what I do watch yourself bro just just keep that in mind you're basically just making yourself look like a bigger jackass when you lie about things so why don't you just come clean he's obviously here to help you so let Gordon help you you have no clue what I do except when I get here you're right you're right before you found out he was coming here who closed your restaurant every night ma stop don't say shush stop stop what what's going on back there he he's here to help us Jesus somebody call the police what why am I lying I don't understand how I'm blinding I'm being honest that you're never at your restaurant your son not mine ignore them right now because you're embarrassing me keth I'm leaving not going to happen yes I am I'm leaving right now shut up during Chef Ramsey's dismal first meal at kathle tavini looks like some dog shot in my sh the tension between owner Keith and stepson van before you found out he was coming here who Clos your restaurant every night stop it has erupted into a battle Keith I'm leaving not going to happen and wife and mother Lisa is caught in the crossfire I'm leaving right now shut up what's going on about that I'm going to walk out and I'm going to leave no you're not leaving don't say another word then you don't say another word then what's going on he gets mad because I'm trying to tell him the truth and he's making me try to look like an idot in front of you you can't handle the TR BJ that's the problem and you know that you okay yes sir what's going on oh no I just a lot confrontation why are you lying he's here to help us he's not here because the owners run everything perfectly and this is why he's here and this is what needs to change and I can't take it hey it's a lot of don't get upset what's the matter I just it's just it's just the same stuff that just can't go on this business has affected my marriage totally has affected my family I'm totally like beside myself you okay I'm sorry about that don't apologize to me no I already apologize that's your lady and I thought up until now the food was the biggest problem let me tell you the menu was a disgrace hideous but I I got definitely apologize for that okay I need a I need a break I'll be back later surprised he's even going to stay here and even deal with us because think we're all crazy with a restaurant and a marriage clearly on the line Lee let's have a quick catch up just me you yeah just sh on you Chef Ramsey knows he needs to dive in quickly and gather as much information about the financials of Cafe talini help me to get up to speed with where we are in business the money is not coming in I mean the numbers are disgusting we had a night a couple weeks ago it was $40 in the till $40 wow our house was foreclosed on because of the business yep so we've just been declining and just failing we can't even take a salary we could Keith walks around seriously that's why he's so stressed out he doesn't even have a dollar in his pocket and as he gets here he'll see one thing that's aggravates him and then that's when it starts and this is because the cash was dried up yep how'd you get through the day I mean Christ am my I know I'm so depressed some days I just want to hand him divorce papers because I can't take it if the restaurant closes I can't see our marriage continuing you know it's just it just makes it so difficult I mean I hope you can help us but I is it is it too overwhelming let me have a look I need to see everything in action tonight okay okay after a day filled with arguments tears and accusations that you're never at your restaurant shiff Ramsey is back to observe a dinner service when the kitchen is small it's a box you cook 70 odd items on the menu from this yeah did you ever get stuck in the corner no I'm serious I know it's it's ridiculous Hi how are you news of Chef Ramsay's appearance in Connecticut results in a full restaurant right this way okay guys and while customers look to satisfy their appetite Lobster R sure they aren't the only ones can you order me a dinner no I can't do that right now I need a minute okay when you get a minute can you order me a um no don't talk to me right now that's not the way it works I'm putting my orders in making sure the customer's happy now she wants to eat I can't I can't eat now who who wants Lisa wants me to her dinner Lisa just doesn't get it well owner Lisa has to wait to place her order I am starving customers in the dining room there you go oh my goodness are quickly receiving their food fast maybe a little too quickly and Chef Ramsey wants to know why did you just did you did you just pull it out of the fridge yes chef what is that it's chicken and why you cook them in advance that's a space space for time just touch that hard as a work it's how many pors you got in there cooked ahead show me the tray PJ please that's Drive in the Nevada desert these look like they were cooked yesterday I mean is they solid huh I mean I mean I wouldn't hang out on a Christmas tree that chicken that's already cooked it's going to get cooked again who the would want eat this and he's absolutely right Lisa Keith so I'm trying to go up to speed with the chef just feel that there solid chicken that's like for the chicken parm they don't make it to order2 why not we've always done it that way we really didn't know it's a problem that's just mess insane this sucks despite a fast start how's your meal we haven't had any yet we're waiting and it's very long the disorganized kitchen is now delivering food at a snail's pace I'm waiting on a cheese raviol it's getting hot just we give it a second bro come on dude be right there bro I'm waiting on 13 and 11 I've never seen such a dysfunctional Kitchen in all my life Chris squashed down the corner the chicken rehea all these plates have got chips on them what's all those tickers on the floor it's just Madness my absolute Madness where's Lisa where's Keith see like serious people haven't gotten their meals in over 45 minutes the kitchen is just a whole mess and my mother and Keith were nowhere to be found is Mommy and Keith somewhere they sit in the car for no reason Keith and my mother are sitting out in the driveway on a crazy crazy night I'm starving we can't handle this we need help well you know what maybe they should come and worry about the problems that are really happening right now yeah like how uh is a disaster chcken Palms pick it up my mother order this or she she's going to sit in the car and eat it is this normal when we get busy I'm embarrassed now why was this ordered under your name oh it's mine you're going to eat it out here what am I going to eat with my my fingers here that's what they that's what you want give me the fork believe it stuffed pork chop Prim Vera white with Penny while the two owners died in the car where's my bus girl I got a far Valle here's your chicken and sausage have 21 and 22 Michael does his best to Rally the staff and complete dinner service spaghetti and meat almost get out of here boys okay I'm going to get straight to the point you too you've been abusing your Restaurant Van gets angry Michael gets frustrated Ricky gets upset the owners I didn't see you get upset I saw you walk outside with a coat and you were sat in the car it's a joke ke help me I uh my passion is a little uh uh you know down if you got behind this bar and you got on the floor and you did something to show you care people see that customers aren't going to care about your business if you don't give a about it and the two of you said it on a million occasions walking the place I don't even give a about this place anymore I hope it Burns well you know what that's what it's doing burning right to the ground while Lisa's daughter Jolie eloquently sums up a miserable evening customers aren't going to care about your business if you don't give a about it and a frustrating performance by her parents why was this order done under your name oh it's mine you're going to eat it out here Chef Ramsey realizes he has to do something drastic so the following day oh my God look at the restaurant he gives Keith and Lisa a dose of shock therapy what what is that out of business closed plastered against the whole side of the building and uh I just can't believe it what does this mean we can't even get in what's going on well I wish I could say good morning cuz it's not a good morning don't bother crossing the line you're shut down you're out of business Keith it's up I mean I I just it's not what I wanted it's too much money invested in this place this is not good I you letter last night can you read it dear Gordon I want you to know that you have touched home with your perception of Keith and I we are guilty of negligence and irresponsibility on our part Keith and I have let our staff and customers down due to a lack of our participation at the restaurant Keith and I were oblivious to so much before you spoke to us tonight we were in denial we're in denial of all of our faults our plea to you is not to give up hope on us Keith and I are willing to make drastic changes in our lives to save our restaurant unfortunately we need the guidance and and to be able to turn this place around for the best you have our full commitment from Keith and I that we will work as hard as we can to make the changes I want to thank you from the bottom of my heart for coming to Cafe tavolini and opening up our eyes this is exactly what I need you to hear I'm not giving up this is a wakeup call you're not close today but this will be the result if we don't start now and I mean now today we start the comeback and I need both of you to be committed okay I hear you I hear you Lou and clear let's get inside owners Keith and Lisa have convinced Chef Ramsey that they are now committed to the restaurant but Chef Ramsey is not the only one that needs convincing Keith and Lisa address your team I just wanted to apologize to the staff for our negligence giving up on something which I know is everybody's livelihood here I love you for being here you've been with us since day one and if you really didn't care about us you would never be here and I really appreciate it and I do want to get it to a better point if it wasn't for you guys I don't know what I would do you guys really are a great staff and you really have stuck by us it's our fault because we just just gave up cuz we just couldn't handle the pressure I realized that I need to be more um Hands-On it's going to be a personal goal of mine to you know work at it I think Keith and my mom are definitely uh sincere about what's going on I think it's definitely an eye opener for them everything here in the last 5 years has been negative so it was definitely a breath of fresh air for tonight's dinner service Chef Ramsey institutes some major changes we have to stand out from the competition so we need to do something that no one else is doing a family style menu that features a tusin bean soup porchetta with roasted vegetables and olive oil cake a menu family style has to show convenience for the kitchen and the customers will help themselves service becomes a lot more efficient and the kitchen gets out the weeds it is a very small kitchen Family Style Dining should help that kitchen run more smoothly and for the first time the two owners are handson and working tonight owners Keith and Lisa will have active roles in their restaurant Lisa you're going to roll your sleeves up tonight you're serving there you go but I haven't been a server before you're going to be a server tonight Keith I want you physically on the floor what are you good at doing I could make up a cocktail and I could promote it good I like that I never surf before and it to be a little bit scary didn't see that coming at all okay let's go we're opening in 8 minutes yeah let's go come coming up table 21 please it's a dinner service from Hell where's our get a grip deth and Lisa may be finally doing some work would you like another beer but that doesn't mean this restaurant is truly united five meal can talini rebound and recover Keith get behind the line and get them together or is it simply a lost cause close that door that's coming up on Kitchen Nightmares there's definitely a new energy in the restaurant tonight when I order it in a computer am I hitting two that means a part of two go over there I'll show you real quick and both owners are optimistic what are you going to do uh pomegranate bellinis yeah it sounds amazing and so is Chef Ramsey a pomegranate balini I don't know what's in store for tonight but I know that I'm definitely going to hit up the Church down the road and pray before I go on the floor tonight we're offering a family style tonight so you guys make a decision and I'll be back in a few style pomegranate Bellini would be our special dinner drink we should get around of those Keith has wanted an active role I just don't think he actually knew that he was able to do that this this your creation this is delicious oh good thank you a a FL I want M okay good Lisa service yeah that looks good would you like another beer okay okay so proud of you're doing such a nice job Lisa being a server it actually felt good delici does it smell delicious would you like some fresh um pepper yeah to he firstand comments about the food it was exciting but it's so nice to see you being involved it's it brings you closer not just to the customers but to your team with the owners and staff hard at work van table 12 here we go the service is off to a good start love this and the diners love the family style specials these are awesome but the customers who order from the regular menu it's Tak forever for having a completely different experience where's our did you go family style or did you go off the menu we have family style family style it it seems to be coming out a little faster everybody okay your tables are good they're not all right I'm starving about at this point Michael I'm waiting on 32 can I get table 21 please they've been waiting for an hour and a half I'm waiting I'm waiting right now I'm waiting on a flight out of here let's complete a table see we get our together look all those tickets God almighty this is crazy everybody come here come here come here you guys have to seriously get a grip and Lisa Keith yeah you can't run a restaurant with a 70 item menu from this kitchen this is insane if I was the owner I would want to look after every single person that haven't gotten their meal say hey can I get you guys a dessert can I get you guys a drink I'm sorry my mother was just walking around ously and Keith wasn't doing anything they've just really showed no ownership skills tonight Keith slopping like that look look look look I mean yeah honestly what's the matter with it hell sorry guys I know it's hectic but I'm just going to be right back in a nightmare I didn't know what to do I was just too embarrassed to even go up to any tables to apologize I just kind of zoned out and couldn't do anything where's Keith he's not out at the liquor store for a hot dog where is he while Keith and Lisa fail to tackle tonight's problems Ricky needs a new PL before I need it now a leader has emerged in the kitchen you got it Michael steps up and does his best to push orders out spaghetti meatballs Chris thank you you got any meatball take it after that what's next come on I need a stuffed pork chop a chicken Palm Mediterraneo and a meatball platter some poretta meatball rly WRA and as a result the remaining allart orders start hitting the tables this is your final table here that isini mediterano thanks for coming come back and see us okay first let me start with the Positive the family style menu came out out quicker and it's satisfied to customers considering the size of the kitchen it's clearly the direction this restaurant needs to start moving to WS but we have a long way to go Lisa Keith charie describe Keith's performance tonight I thought in the beginning Keith had a lot of uh good energy I do have to say when hits the fan you kind of disappeared Keith please that stuff that did not happen oh God Keith you've got to understand it's your business never ever feel agitated nervous about working inside your business it's going to be a big change tomorrow we're going to relaunch this restaurant but Lisa and Keith relaunch yourselves and if you're not going to do that then close that door it may have been a rough dinner service look all those tickets God almighty this is crazy but the new commitment of Lisa and Keith how you doing such a nice job Lisa was just enough to convince Chef Ramsey to go ahead with his plan of giving tavolini a much needed makeover good morning morning Che how's everybody feeling nervous nervous look at this my hand is shaking okay today we relaunch your restaurant on the count of three 1 are you crying Le I'm already crying two and three wo amazing it's really gorgeous oh my God welcome to New tapine oh my Lord modern elegant unb it really is emotional Gordon's brought some energy back to a place that was really really lacking we've warmed up the dining rooms with a nice fresh champagne wonderful color it's really gorgeous a textured art wall stunning look at your tables new plates without any chips in there they're beautiful beautiful huh oh come on F what do you think it's a new restaurant it's gorgeous just a complete makeover as it's a home run thank you is that lovely amazing yes okay there's more I want you to come through to the kitchen now come in right look at the space Oh my God this kitchen looks huge come in there's more space down here as well come in Michael come in come in come in come in a proper kitchen that's been decluttered oh my God I didn't think we could do this in here Michael how's it feel it feels amazing Chef yeah really really does I'm look forward to working in there it's going to be a breath of fresh air okay come outside one more thing there you go oh my God cavalini Family Style Dining oh my God a complete new identity very very happy it was so refreshing and so new and so different so excited that you just really want to just get to work and show it off to everybody that's your family up there Family Style Dining yes right come in welcome talini's new exciting menu Entre herb roasted chicken roasted with lemon thyme and garlic brenzo equivalent to a sort of striped sea bass beautifully pan roasted sered with fennel and lemon you're real classic Italian a stunning ozuko V demidas and Galata so delicious everything is available family style and alak cart I want to sit down and have dinner here get some forks and start tasting that's saus oh my good I love it oh my God this is going to be such a Talk of the Town people are definitely going to want to come here and eat because the food is just amazing with Cafe tavolini ready for relaunch hi welcome your server will explain the new menu to you and Chef Ramsey's new menu in place an individual portion or a family portion so you can you can get a couple of different things it's really cool it's time for Keith and Lisa to show that they are capable of leading and managing their restaurant hi folks welcome to how are you I'm be popping around tonight making sure everything's fine thank you for coming in tonight I need to give my all to try to make this restaurant a success but I'm just nervous as Branzino is a it's the roasted fun um I don't know what that is look at that what you doing brzo yeah the Branzino is what it's pork fish that's the fish yeah actually it's a uh similar to it's a fish dish tail on head off and it's a little similar to a um uh it's a white fish yes very good yes Michael we got a tusin soup cauliflower mushroom palenta excellent these first eight nine tables are crucial yes yes talk together yes it's a half hour into dinner service Table Six in the window and the kitchen led by Michael is humming for this table right now I just need a crostini and a calamari nice nice nice lovely enjoy good and it appears as though everyone is loving the new tavolini experience it's really really exciting I'm glad you're excited my heart is not stopped okay good let's keep it that way half an hour so let's keep it going yes everything's going really really well it reminded me of 5 years ago when we first opened and we had this Vibe and I always wanted to be here when it was busy what's the overall consensus are they happy are they enjoying it so far so good that's very tasty very tast it's now an hour into service and talini's new appetizers are a hit but back in the kitchen I got two tuskin beans coming for you as well with the two muscles Danny what two muscles the smooth running machine has now hit a major speed bump you're plating two muscles right now and the dinner service is about to crumble Michael was this my calamari right is that right is this Lisa's table Dan no this is Van's table coming I don't know see this is I'm getting a little Lo Dan you got to tell me what you give me what table number Mike you got tickets over there too told to me Michael what's coming next I'm a little up with the tickets for some reason there's another disaster in the kitchen it's a big cluster here now nobody knows what's going on anymore there so much isn't not even funny mushrooms please where's my mushroom palenta mushroom palenta is coming right now we been waiting how long and I hour and half hour and it's taking forever Danny how long for the palenta for the palenta we're using this right here I know how to cook it but how long so just hold on one second come on that's the kitchen is just a whole mess Michael what Michael what FES meal have they gotten anything yet no it's like the worst thing you could ever ask for come on man it's it's 2 hours into dinner service and the confusion in the kitchen it's so much is it not even funny is putting a successful relaunch in Jeopardy I'm a little up with the tickets for some reason and Chef Ramsey knows that there is no better time than now for these formerly passive owners to step up Keith yes sir you know this is not right I without a doubt get it together please absolutely yes I do Chef Ramsey lit a fire under my butt Keith I need you now to pull this back I realized that I needed to get my hands dirty to make this thing a success so what so what should we do now we got to persevere guys got to persevere Keith get behind the line and get them together okay what we got to do is try to work together as a team it's going to take a minute but we have to focus here yes sir all right baby let's do this look we're going with Lisa's table then we going with van with Keith and Lisa now actively supporting their team guys everything is fabulous the kitchen somehow manages to recover table t is what I'm picking up halam Mari and a roasted chicken right that's it here Michael thanks pal and pushes out the remainder of the dishes this is table 15 for Lisa very good to very content customers that is absolutely amazing that's it that's done that's gone perfect bro we're beautiful guys I'm really really proud of you you guys are a really amazing team thank you boss if we can have tavolini be successful like tonight I think everything will will work itself out and our marriage will have a chance to be successful too thank you have a great night everything was wonderful I appreciate that it makes makes my night thank you okay tonight we were teetering on disaster but it's not how you start it's how you finish a service Lisa and Keith you did a bloody good job well done you all did a good job thank you Chef I think we have a lot of work still ahead of us um I think tonight was just a stepping stone absolutely right Lisa Keith you've been given a second chance this restaurant needs you not just the dining room but the kitchen yes absolutely Keith loud and clear Chef loud and clear I think that Gordon's motivation brought some positive energy back to a place that was really really lacking anything positive Lisa I can't do anymore I come back and that front door is boarded up I'm going to be so upset it won't be look after your family mhm keep it going take care it is a little scary that Gordon is leaving you know we have a long way ahead of us now and we have to really you know just get to work don't you stop okay thank you for helping my family yeah keep it going we have such a foundation to work from but with our family problems with the restaurant issues allinone it needs to start from the bottom up and I think we need to start from a clean slate to uh you know be successful unbelievable I'm actually shocked that this has ended on a positive note and who would have thought that our family being ripped apart has been saved by Family Style Dining that's exactly what happened here at tavini finally a taste of isy GR in the weeks that followed yo you find it a little funny that they're outside arguing right now Keith and Lisa struggled with their new rules As Leaders that's too much for me and didn't commit to the restaurant the way Chef Ramsey had hoped I need to have a buff of my seagar in addition a rocky marriage that was moving in the right direction is now over what is going on here do me a favor I advise you to zip it up Keith and Lisa have separated jerk and the future of talini is uncertain the doors are now closed and one wonders if they will ever open again next time on Kitchen Nightmares Chef Ramsey visits a struggling Jamaican restaurant it's an insult of Jamaica proud owner Dr yam Morris runs her restaurant with an iron fist this cannot be like this she listens to no one not even her son please be quiet and on top of that her practices are completely bizarre you're running a hospital kitchen full of bags Chef Ramsey is in for a battle let me finish let me finish my sentence first that might be impossible to win I'm not in denial that's next time on Kitchen Nightmares tonight on Kitchen Nightmares jef Ramsey is in Pasadena California to help us struggling Jamaican restaurant that is disgusting crap it's an insult to Jamaica crowd owner Dr Yuna Morris runs her restaurant with an iron fist I'm coming in because I don't like what's going on micromanaging every detail this cannot be like this are you're working on this get it out now on top of that her practices are completely bizarre you're running a hospital kitchen full of bags and she listens to No One not even her son I've been telling you since day one Jamaican food cannot be cooked fresh every day Chef Ramsey is in for a battle let me finish let me finish my sentence first that might be impossible to win I would walk into your hospital and attempt to tell you your job I am telling you Gordon tries to give the doctor a prescription for Success I'm here to help you you know you don't understand what I'm going to do but she might just be too stubborn to accept it you in denial I'm not in denial tonight on Kitchen Nightmares Pasadena California home to the Kingston Cafe an authentic Jamaican restaurant owned by Dr Yuna Morris who not only is a practice radiologist but is a three-time Olympian all my life I was able to accomplish the things I really wanted to do and so I've started the restaurant because I really enjoy cooking and there were no other Jamaican restaurant around one in the grill Jam steak medium rare you know my son is a manager but we don't necessarily see things eye to eye k please be quiet I'm talking she doesn't really listen to my suggestions and I've gotten to a point where I can't deal with this everything has to be cooked order that's you can't you can't put every ret order impossible not here she micromanages she's focusing on small details like tablecloths being an inch off it's not even see one side over there is long and the other but the biggest focus should be why don't we have any more customers I still see DSes all of these have to change see you have to set standard if you don't set standard how you expect something to run well these knife and fxs are unacceptable and I don't like all some of with these look you see sorry Dr Morris like everyone gets a bit nervous when she's around even myself dad they need their food now there are four people out there haven't even gotten their second yet lots of cooks come in and out they're there for one day then you never see him again remember the salt is one of the most important things not everybody can cook Jamaican food we can't sell this I don't like how it tastes at all it's kind of hard for someone to expect you to do a job and then they keep stepping in and not allowing you to do it Mom Mom you got to you got to let them work that's not going to happen when she's in the kitchen it slows things down this cannot be like this the plantin is hanging over the edges it creates a conflict when getting plates out and then we have to deal with the customers who are not happy sorry about the we it's cold the restaurant's drowning and we're all going down with it we don't get no customers be lucky if you get five tables in all day oh know it's bad isn't it if it doesn't change soon it's it's going to die die I cannot sleep because I have so much debt and my money from my retirement is almost dried up K convinced me that g Ramsey would help the restaurant something has to be done Chef ramse is my last resort after a phone call early this morning Chef Ramsey decides to make a detour before heading to the restaurant OHA I'm all right good to see you Dr Morris's son keone has requested a meeting and Chef Ramsey has obliged how's it going um difficult times ready for sure probably doing about 30% of what we were doing with the summer wow what's the number one problem K in the resturant what is it I would say my mother's management ready well she's very much a micromanager and likes to roll with the iron fist if I Implement something she would get angry and she would want to implement her version of way of doing things oh d That's mix and more importantly how confusing for not just the customers but for the team exactly like you have to realize like she came from Jamaica essentially by herself she's a physician in Radiology okay fantastic she's been to the Olympics Olympics yes that is one disciplined woman right so she's tough yeah absolutely how tough on a scale of 1 to 10 35 oh jeez yeah my mom what she says goes and it definitely does have its strain on the business it looks like a a residence I would have driven right by it hey Mom that's too small that is too small you can't another one let's go let's go let's small can I take over in here no I'm fine I'm fine hello how are you good nice to see you just F could hardly recognize there's a restaurant out there it looks like a house on the outside doesn't look like a restaurant very homy uh where are we going going to the main dining room okay main dining room right it's a strange entrance hello Dr Morris how are you I'm really blessed seeing you I'm sorry I didn't catch your name my name is Yuna but everybody has called me Dr Morris wow you okay Doctor good to see you what's that in there that's CH golden excellent who made that the chef under the supervision of me wow and are you always in the kitchen or I I do everything just to make sure everything runs okay right who's the head chef that would be me young man nice to meet you and first name is Daniel the menu was designed by you do the menu yes good to meet you all can't wait to taste it thank you and here's the lunch menu thank you very much and your server will be right with you thank you wow bizar menu it's like something out of an office fining cabinets hi there how you doing very than you how are you I'm very well thank you I'm matth you great accent thank you how long have you been here what almost two years I met Dr un Morris Dr Morris can be a little over bearing sometimes it's just the way she wants everything to be perfect why do we have to call a doctor uh that's just she's Dr Morris but even in a restaurant yes the doctor's office is next door what literally next door literally next door what a headache oh believe me I think she's really taking on too much I personally think she's slowly but surely running herself into an early grave we have salad that need to take out now it's it doesn't matter it needs to be taken out we're taking it right now so I'll go for the Jamaican patties one veg and one beef mhm got to got to got to have the hot flashes okay so which is your jerk chicken right that's our C dish yes looks like you're having some hot flashes you're right yeah it's hot in here is it yeah plus it's wearing this get on as well I mean I feel like I'm at funeral sometimes when I come to work wow wow wow wow wow wow famous Jerk Chicken mared in secret jerk sauce what's the secret behind it uh the owner of the restaurant makes the sauce really the owner pretty much does everything I'm not even sure the cooks even make the sauce seriously the does he know the secret behind the source uh La I just spotted mind you $20 that can't be right well it must be a phenomenal oxy at $20 yeah it's good let's have that as well okay excellent now stop sweating yeah and relax okay let's see what we got guys two Jon patties uh one beef one veggie jerk chicken and one oxtail okay let's go you guys we need to get the Jamaican patties first please yes Dr Morris everything's soulless it's it's lacking charm and it's like eating inside of a an office block no good tell them let's go they they're going they can't go any faster do we have the J sauce Hing out right now Dan yes Dr Morris we need the next plate are you working on this yes Dr Morris okay beef patty yep with a little little bit of mild jerk sauce there and this is the veggie patty okay I'll leave you to enjoy those thank you absolutely gross that sauce is Dreadful the p is raw soggy pile of dough they would kidnap me if I served that in Jamaica right now how are the patties I sauce is Dreadful I don't like it myself it's like a gloop the sad news about the Pate the pastri is undercooked it's hideous hideous let me get rid of these for you and this one is the jerk chicken hot flashes is that the same sauce yes take that away please D take this away you got it thank you look at my rice it looks like a silicon implant perfectly formed G guys do not put any more jerk sauce on his plate he hates it oo nasty not an ounce of seasoning there cold how's our signature dish blanders cold chicken disgusting thing over cooked rice and when was that chicken cooked I couldn't tell you to be honest with you go and ask doctor this is dry as hell we it thank you when was the chicken made Dr B what you didn't like it no he said it dry you know why jerk chicken is dry in Jamaica it's supposed to be dry he doesn't eat Jamaican food every day I eat it every day so I don't know what he knows of jerk chicken this is our oxtail student lima beans Cottage everywhere what a mess $20 how was the oxel sadly nothing's been trimmed so it's full of fat Bland and the temperature I mean everything across the board here was sort of barely lukewarm okay let me get rid of that for you what an embarrassment it sucks man like I I've made points about this like everything they said you've already said before huh yeah I'm just glad that I was right you know on the right side exactly doctor I would like a word with you I'm not afraid of Chef Ramsey I'd like to talk to you and K even if he had horns I wouldn't be afraid of him okay I'm I'm embarrassed I walk in a dying room that felt cold and just flat when the food arrived soulless everything was horrendous barely lukewarm dry and tasteless it's an insult to Jamaica the patties the actual Pacer on the side was raw as for the jerk Source disgusting I'm going to say this um from the get-go I always felt that everything should be fresh cooked order you morning could you be quiet he's talking okay let's move on shall we I've got bigger issues honestly hot flashes isn't that a system of men pause you can not necessarily not necessarily depends on how you perceive it forget the strange name that Dreadful Jerk Chicken dry just a minute let me set you straight most Jerk Chicken in Jamaica are dry in Jamaica as a matter of fact I let me finish I feel that the jerk chicken that we do are more moist than the one they do in Jamaica now let me tell you something also let me finish let me finish my sentence first mostly dry I can accept dry and edible I can't I'm ready for an argument cuz I am not going to sit here and kiss your ass for trying to tell me that is a Jamaican jerk chicken you're trying to Le me no no no I'm not trying to let I would walk into your hospital and attempt to tell you your job I am telling you I don't know what kind of herb from Jamaica you've been smoking but that is disgusting crap coming up why are you so stubborn Chef Ramsey takes on a doctor in denial I'm not in denial you don't understand what I'm going to and a kitchen that is ready for emergency surgery what's the addiction to bag can Chef Ramsey bring this patient back to life I so want you to succeed not serving food like that you don't or is Kingston Cafe Dead on Arrival you've lost the plot I'm not crazy I'm out of here that's coming up on Kitchen Nightmares Chef ramsy came to this Jamaican restaurant hoping to find food rich in flavor but instead it was Bland as not surprisingly he had a heated discussion with the owner most CH Chicken in Jamaica are dry let me tell you something also let me finish let me finish my sentence first that is disgusting crap still with a bad taste in his mouth Chef Ramsey returns to Kingston Cafe to see how it operates in a dinner service where does the food um serve from the window it's right there that's the window there you kidding me try to work with what we got Jesus Christ exactly stuffed jerk coconut rum shrimp as the first orders come into the kitchen okay let's go you guys let's go Kingston Cafe's complimentary salads get sent out to the diners folks your first course comes with every meal it's difficult to he out of this glass the salad I ordered is it going to be like similar to this it's going to be a little similar it is can I change my order sure what the is that in the martini glass the salad salad Daniel yes who put the salad in a martini glass is there a doctor in the house how many glasses there's trees in the corner there that they take oh my God you are kidding me Jesus Christ who's doing all this oh my good good god um Garden if you continue love that Jesus Christ actually going to appear I hope so cuz I think that's what's needed right now dressing a salad takes seconds tell me what's wrong with that it get soggy and it's nasty turn around and tell the owner it's soggy and it's nasty it doesn't mean that it's really bad because he's never seen something like this before I want you dress in the salad in a bowl okay okay even though he was just planning on observing Chef Ramsey can't control himself and institutes his first change we got fresh salads dressed to order and in a bowl well done EXC but Dr Morris make sure it is warm is still the woman in charge can we give a better piece of chicken I don't like a micro managing whenever and wherever possible is that warm tastes like this is not Jamaican there's no taste can I have another piece of chicken I don't like this they don't like this okay they didn't like this sit up two old people right here if they're not Jamaican they're not going to like it Dr Morris doesn't really like to hear a lot of complaints about the food she does what she knows and wants to do what is that there chicken breast Daniel yes when was that cooked that was cooked yesterday Jesus Christ doctor yes I can't believe we're doing this that was cooked last night it looks like a giraffe's tongue okay makes me feel validated I guess that the points that I've been making for months are the points that he's making now do you have a dog at home don't feed them that K just come over here okay now ke he really getting me very upset suppose I punch him out because let me finish right let me finish ke all he did ke please be quiet first of all he want us to cook everything fresh why can't you do that you can't yes you can Jamaican food cannot be cooked fresh every day do you understand that mom we'll finish this later what is that there oh my God you are kidding me bags everywhere Christ almighty oh please what's that in the microwave 4 days ago when I first worked here I was like oh no really bags come on what's the addiction to bags is it a medical thing like donating blood in bags or everything we've got is like in bags where do you want to put it then if you're now going to tell me that Rice stays better in a bag inside the steamer Madam I'm really sorry but you've lost the plot I don't like when you disres respect me so if you can tell me where you think I've disrespected you you told me that I was crazy upstairs I'll tell you why the practices and how you're running a restaurant is packed with stupidity I didn't say that you are demented didn't say anything like that at all you no you specifically say like this that's what you say to me you let me finish if I say that to you how would you feel I'm not a delicate dainy flow is going to take everything you say personally but let me tell you something the practices are ludicrous can I just show you something ready no answer just just feel that it's frozen it couldn't be well okay okay it should it should not be frozen well it is frozen no no no no don't tell me okay another sh no I've got to finish my sentence frozen solid disgusting overcooked chicken you're resisting it that's fine no no no I'm trying to say it should not be frozen if they did it yesterday I understand okay but I've just told you it is right now you're running a hospital kitchen full of bags that I'm out of here you may say I'm crazy but certain things he says about you making food I disagree with him I'm not crazy I think the doctor needs a doctor who put the salad in a martini glass after a very revealing dinner service you're running a hospital kitchen full of bags chef Ramsey knows that Kingston Cafe will never overcome its problems unless Dr Morris realizes she is causing the sickness not the Cure so mission number one this morning is a quick visit to the doctor's office located right next door to the restaurant good morning oh good morning do you mind if I come in come on in when Chef Ramsey came to my office I was surprised because I did not expect him to come back okay you're so smart but you're unaware of the dramatic change that's needed to reposition this business why are you so stubborn I'm not stubborn the practices you thought were correct last night are backwards you're in denial well um I'm not in denial because I I'm not in denial I'm not here to fight you I'm here to help you okay just help me understand where you are financially what have you put into that restaurant in the last 3 years probably over $300,000 you know I just been using my credit card I borrowed money to just to maintain the restaurant so how much longer can you continue along these lines probably a month but that doesn't mean I'm going to quit well you may not have a choice does your team does your son does your management understand my okay my son doesn't tell you the honest truth my son he's only telling you what he thinks you want to hear I appreciate you telling me he doesn't tell you that he's not dependent able and doesn't show up really no he doesn't you don't understand well I won't understand unless you tell me you know you don't understand what I'm going to you ask him to do anything he argues if I say a he argues about B do you know how I'm hurt that I have my kids who I have sacrificed my life for and they don't follow through on things that they need to do and I have to be doing everything but this is a huge amount of pressure on one pair of shoulders isn't K worried about you in terms of I don't think he does I think the server worry about me more than my son does and you know what hurts me is because my mom died when I was 10 and I didn't have a mom when I grew up and I just grew up and be determined to be somebody when I grew up and you you are and you did it and you accomplished it former Olympian radiologist doctor come on don't let the negativity in the restaurant destroy your self-esteem no wonder you're agitated no wonder you're deeply concerned the pressure on your shoulders is ridiculous and you've You' done everything before this restaurant right in your life you've got every right to continue with that self-esteem and you're not going to be dragged down by that restaurant this may be the first time in your life doctor that you need help and I'm here to do that for you okay I appreciate that let's not Clash I'm here to help okay I appreciate that good and I'm sorry I appreciate your honesty don't be sorry come on come here come here come on I really feel that I can trust him now and that really means a lot to me cuz I'm I'm not used to asking for help y's in pain she's desperate and she's got so much riding on her shoulders the big question for me is how committed is her son to helping his mom K yeah I'm going to get straight to the point what do you want out of this restaurant and how much you committed to helping it turn around if you would have met me when the restaurant first opened it would have been a completely different vibe in what way I mean like I was really passionate about this thing I really was I was like look Mom this is a viable business and I pushed so hard for it and I wanted her to see that I was right but she doesn't want to approach the business in in a way that'll make it work you seem to be in competition with your mother it's it's the nature of our relationship are you aware of the financial mess that your mother's in she won't tell me this place is days away from closing she has horrendous credit card bills right her retirement is in Jeopardy and let me tell you something the most important lady in my life is my mother right and what she done for me has been extraordinary hasn't your mom done more than you could ever imagine absolutely and that's coming from a lady that had no Mom so drop the bravado and focus on your family because if this restaurant goes down you're going down with it got it all right thank you he's definitely right and I know that she needs help love my mother to death and I'm not leaving you know her to handle this by herself after important breakthrough conversations with Yuna and keone oh my gosh Chef Ramsey looks to energize the restaurant and improve the quality of the food so tonight's dinner service will feature a barbecue on the patio with keone at the helm that's what we can be wearing later don't dirtier all right and everyone in the neighborhood lifting their windows up and wow where's that smell coming from by running a delicious barbecue outside Chef Ramsey wants youa to realize the merits of serving Jamaican food that is not only completely fresh but rich in flavor so the restaurant's running in the restaurant and the barbecue is taking place on the patio any questions no Chef Okay jump in have a little taste wow that looks amazing it smells good out here the chicken is good that means a lot coming from you it is I like the chicken it's different but it was good I would give him a B+ but I'm worried because people come in like the other one also so you don't want to change too much okay you excited yeah very much good let's go cuz we half now coming up will the new barbecue be the answer to Kingston Cafe's problems hell will the kitchen survive dinner service I so want you to succeed not serving food like that you don't and can a mother and son find a way to work together you like to argue this isn't an argument these questions all get answered oh gosh when Kitchen Nightmares continues as the doors open for dinner customers are offered the regular menu in the dining or the special barbecue menu served on the patio at any time you can just go up and start serving yourself roasted corn with chili lime butter the colors and the smells everything was vibrant and exciting that looks so good it's pretty phenomenal it's a really good idea though while keone oversees the barbecue which is already generating excitement I need shrimp they're defrosting right now head chef Daniel and the kitchen staff are unfortunately stuck in their same old habits what in the is that cups and bags cups and bags I thought the only thing that went in bags were bodies I hate those bags gross so where's the fresh rice for tonight we're using the same rice that we made yesterday hell I'm extremely frustrated I wanted to make fresh beans and rice today it was not the decision Dr Morris wanted to make we got no fresh rice on there okay and apparently doctor's orders are use the old rice in the bag I'm sorry hope they get our food out soon in spite of the frequent use of the microwave guys it's been 20 minutes on a order of Rudy shrimp we're just waiting for it the kitchen struggles to get food out to their customers I could have grown a beard by the time they bring my meal in the dining room the the atmosphere was a little like down where the food kept taking so long people just weren't generally happy whereas when I poked my head outside to the patio people were laughing they were having fun it wasn't almost like two different restaurants tonight that is that was really good really good chicken J great newes look how popular the Barbe becoming right and that smell M nice makes you feel like you're back in Jamaica huh from Jamaica to depressing after what seemed like an eternity customers in the dining room are finally receiving their food but it doesn't appear to be worth the wait the fish is really dry I think it may be overcooked overcooked okay I'll let them know right now what's wrong with that they said it's too dry and over just G out Daniel what she just wants to try something else El Jesus recommend the barbecue we got a stunning piece of salmon out there cooked perfectly Go Get It Now quickly okay dry and overcooked is that still the is that the Frozen stuff yes that's the Frozen stuff there's rubber here she's absolutely right thoroughly frustrated Chef Ramsey jumps into action and puts together an entree of barbecue salmon let's hope she enjoys can't believe we're serving barbecue food in the dining room there we are Chef ramsy plated it for you oh my God so there you are okay thank you you're welcome oh my God that's so good excuse me how is that it's great great the barbecue oh my God next time patio yeah enjoy it yeah thank you you know please the smell yeah it's beautiful fresh barbecue and the verse out here is wonderful it's beautiful I really appreciate it good good good good change is not easy you know but I was really impressed with how many people enjoy the barbecue tonight so I'm willing to allow him to tell me how I can make it better okay tonight was a tale of two restaurants un let's hear from the boss everybody out in the patio we're very pleased inside that was different inside everything was bad yeah you're right we did confirm the barbecue worked clearly tonight we had eat something but we might have to take something something away cuz it's been bugging me from the first minute I walked in here hang on a second yeah irritating bloody hell what is it does anybody know could have be what what the is going on oh gosh fed up with the amount of food that is being reheated oh my God you are kidding me Chef Ramsey have to take something away hang on a second yeah is determined to get rid of this damaging practice there's more plastic here than in Beverly Hills say goodbye to your backs looking at all that food first thing that comes to me was dollars youa yes I want you to succeed tonight it stops we get rid of the bags we have a simple practice of cooking raw ingredients on the day and serving them trust me if we don't make major changes on relaunching this restaurant we don't stand a hope in hell good night see you in the morning good night sh thank you Jesus it was kind of hard to take I think it's really going to work out Dr moris but he he wants me to trust him so I'm going to do that with Dr Morris seemingly on board Chef Ramsey and his team spend the next nine overnight hours bringing the Caribbean Spirit into Kingston Cafe good morning good morning morning here on this very patio we had a taste of success right y now the idea is to get that success in through there ready yeah y let's go in we go straight through oh my God oh my GOP wow oh little at that how' you feel this is fantastic Chef Ramsey transformed this entire room into the Caribbean let's start with the carabine blue we removed the artwork from the walls and got that Cabana effect that carabine feel yes oh my God I feel like I'm at the beach you know all I need now is a nice cocktail in my hand and it would be a great day oh my God un if you say oh my God any more times trust me he'll appear the first thing you said to me when I arrived good God if you continue love that Jesus Christ actually going to appear oh my God have a look at the tabletops gone is that white linen it's a casual exciting fun inviting dining room we've got some really nice woven steel place mats and beautiful China and look what's on every table YooHoo it's j SAU that's brilliant oh I'm so happy I know it oh thank you it's promals I'm completely happy for my mother you know that's the biggest thing along with the new Decor jef Ramsey has replaced the tasteless uninspiring old menu and in its place a tasty Fresh menu that celebrates Caribbean cuisine please take a look at the Kingston Cafe oh my God new dishes that is so beautiful just have a look at the vibrant colors first off yes it's really beautiful more importantly it's fresh a taste of Jamaican platic for everything on there you could wish for in a Jamaican restaurant yeah the patties are are phenomenal a Kingston special barbecue that will be done from outside barbecue chicken Kingfish and a Tamarind marinated skirt steak it's beautiful it looks good right yes so are you going to look good because we're going have a little fun with these beautiful yes yes look at that and Matt when you swept in Black we won't see it thank you yes yes now hold that pass them along they got your names in there this shirt's definitely more casual feel than the white shirt and tie and I really think this has got to go start tasting that fish is perfect yeah it really is this is the best Jamaican food I've ever had this is actually probably the best food full stop I've ever had I love it taste this Chef Ramsey has opened so many avenues for me that I could never ever repay him for his kindness one more little Sur surprise come through when I first arrived driving by I missed the place it wasn't clear enough time to make a statement to Pasadena ready yeah that look at that oh beautiful you can see it from miles away yes that's true okay oh dear it was really exciting seeing a new sign that was so visible and colorful thank you really appreciate you so much now there's no way that anybody cannot see the sign let's make this service an amazing service yes okay with Chef Ramsey's Vision complete it's time to relaunch this Pasadena restaurant how are you guys today good welcome to the new and improved Kingston Cafe as you can see we' got the new menus down I'll go with the jerk chicken the barbecue we're going to do a taste of Jamaica all right here we go all right you guys we got a tasty Jamaican pla barbecued jerk chicken barbecued Tamar skirt steak may I have some chips please only minutes into dinner service M appetizer platter appetizers are leaving the kitchen at a steady Pace tuna aiche and lobster Fitters are going to come it's really good and more importantly customers are thrilled with what they are receiving that is so good isn't it but the real pressure is about to hit getting backed up on ticket Jesus Christ and head chef Daniel is already a little flustered guys K13 K13 they already got their food K13 already got their food oh no K13 has already had their food why are we sending food twice who's organizing this it is me I need one person to start taking control I beg you yes what table's going next please that is for P4 so P4 good so let's let's all sing off the same page and we send P4 together yes I was mixing up some orders sending things to the wrong table and that's that's unexcusable let's do the red snapper I've got that here red snapper okay oh no it's black as hell why it overcooked sorry look at me just tell me why so I can help you let me I so want you to succeed so do I Chef not serving food like that you don't it's relaunch night at the Kingston Cafe and after a promising start oh no head chef Daniel has lost his composure Jesus Roy and his standards is black as hell things just weren't going the way we thought they would it overcooked I you gave it to the girl to sense all let me redo it that table over there they were seated after us and they've already eaten the food wasn't coming out in time and it made us look bad it was going downhill fast guys I'm sorry about this guys I can ass show you it is coming out okay K what about the people been here for an hour mom what can you do just two seconds look two seconds come here I need someone getting a grip of this now and waking them up because we're going to make ourselves look stupid yeah Dan's got to seep up the plate and you need to get them together a little bit Yeah rally them around yeah all right yeah we're sinking and we're falling behind all right Dan please just make sure that anything that you're doing you're doing two up or three up because we're falling fine K is your man the off the same page yes yeah this is what I need you guys to start doing get bowls of chips and we're going to start giving them to the table so they can munch on them while they're waiting on the food okay thank you thank you thank you everybody gets chips here's a little chips to hold you over this is really good hey guys there's also a dessert that's floating around okay so make somebody else do it give me the ticket I take in the back and get it done no Mom no you're not knowing what's going on Mom I definitely want my mom to understand I can make this thing work walk around talk to the guests you're more important way I can't talk to them no you can't Mom I don't want to argue with you you like to argue too much this isn't an argument okay what number is this K7 bar Mom Mom Mom stand away from this area you can't help Mom not right now I need two seconds with you please came back right now got to let him do it got to let ke do it he's trying you he's showing that level of commitment let him do it smoo the dying room okay 30 seconds bobbing around each table okay let him do it let him find his voice I just want to finish this order right here guys it's going too slow Dad yeah I understand that you can put more shrimp in there than that right no I I see dude you can at least fit one more in there this is almost an hour on this ticket there you go gon's leadership has help stabilize the kitchen can you work on four be patties and two jerk Wings allowing customers to finally get a taste of the New Kingston Cafe oh oh that looks amaz oh my God beautiful I I need uh another coconut rum shrim finally I would definitely come back just for we just need to finish this how is everybody doing we love it we're enjoying just by on good I really appreciate that I guarantee to you it be going to be so much faster and better okay the fact that I have open up and is committed to keep his menu that's a big thing for me well let me tell you I grew up on patties in Jamaica in Kingston that squash Patty was absolutely amazing it took me back to my childhood here really yes thank you guys great all right guys dinner service is over yeah great okay what a night yeah but we are the bus out there on the patio and a buzz in the dining room right the customers clearly love the food that's good clearly we did have a problems but there was one person that did step up and helped in a big way to turn things around K thank you thank you good job tonight K really stepped up to the plate I'm so proud of them he did a fantastic job to all of you cook your hearts out and serve with a smile good luck thank you thank you Chef thank you go oh can I just a little word with you through there yes thank you it's been a gigantic step forward and we are only going to get better now K he proved he's capable oh I know he is very intelligent young man I know but you have a tough decision in front if you're going to make him part of the business then commit to doing that okay either you make him feel like a partner in the business or you let him go you cut the Apron Strings one or the other okay okay your decision okay now there's one more thing do you fancy a race oh you want to run yeah okay come now I'm joking I'm joking I'm joking hold on God bless you initially I didn't like Chef Ramsey I'm telling you to let me finish but now I realize that he has a wonderful heart he's going to be so proud of us when he comes back what a week my goodness me I only hope that this Olympian Dr mother can now add successful Resturant to a resume why because she deserves it big time let me finish let me finish shortly after Chef Ramsey's departure yaa decided to encourage keone to concentrate on his education and step back from the restaurant and you know I'll always love you don't care you and I fight and I you know of course Yuna however is more dedicated than ever she is committed to cooking fresh collaborating with her staff and maintaining the standards Chef Ramsey put in place please enjoy it as long as I follow what coach Ramsey explained to me what we need to do it has to look good and it has to taste good the future of Kingson Cafe looks great next time on Kitchen Nightmares a sibling rivalry threatens a legacy that spans four decades every day is a fight jef Ramsey must break through the the jealousy she shouldn't even be here the anger they can't work together and the resistance you don't give a so we can fix this French restaurant I've be giving up before it tears this family apart I can't keep going you better get a grip things don't need to change that's next time on an emotional Kitchen Nightmares tonight on Kitchen Nightmares Gordon Rams is in Southern California where a sibling rivalry threatens a legacy that spans four decades it's a battle every day they can't work together it's a fire while sister Seline may be too aggressive Martine you heard me right her brother Alex seems to be too laid back you don't give a as for the chef he is completely fed up I'm burning out I'm burnt I'm burnt I'm burnt and everyone in the family is suffering every day is a fight I can't keep going now Chef ramsy must break through the jealousy are you pissed that she's come to run the business she shouldn't even be here the anger this is going to up everything and the resistance you just sort of given up have you given up so he can fix this fractured restaurant this is much much worse than I could ever imagine before it tears this family apart this is destroying us that's tonight he going to hate me even more for this on a very emotional Kitchen Nightmares I don't even think that anyone knows how much check Ventura Boulevard one of LA's top destinations for shopping and dining on this Fame Street is a landmark restaurant called LEF Freight a beast owned by French immigrant Andre rilon laf open in 1972 we were the only French restaurant on the boulevard right this way it was always busy even at 12:00 at midnight we were packed after years of success Andre's son Alex was eager to join his father at Leaf freit I was looking forward to my dad and myself making this restaurant work for the next 15 20 30 years but two years ago Andre's daughter Seline decided she also wanted in on the family business Alex do you care this going out like this the supie you're the boss I know my brother's not happy that I'm here I know he wishes that he could could just keep going the way he was going I think that this restaurant has so much more potential than it's already had and I really felt like it could really make a difference here I haven't eaten much I can make this at home not in a good way the food is mediocre at best what do you need I've been cooking a fre for about 19 years I'm responsible 100% for everything is in the kitchen I don't think the manual is uh is there is nothing wrong with it onion soup is bitter onion soup is bitter Martin is a Napoleon complex yes give me the number table he's a little man with a big mouse I've watched the food just slowly kind of go down and down and down Su Place coming back to eggy I've made my comments I can't tell anybody anything Alex just I either get argued with or I get told no good old S W Alex he's a little laxidasical sometimes he resents Seline I'm not the manager tonight he feels slighted he feels shunned my brother and I used to get along really really well and we were very close the restaurants hurt our relationship pretty bad I don't hate Alex he hates you I know he does it's really difficult for me because I'm the one who has to be the the buffer for both of them and I wish sometime they can understand each other it's so quiet in here the numbers just cut down to a third of what we were doing before now we are dead by 9:00 hey we only did about 20 covers tonight it's going to be tough I need Chef Ramsey to come in because someone needs to say hey look this is what's affecting your business business yeah it's slowing down but why do we need to change things when it has been working for such and such amount of years we're losing money and uh it's time for my kids to take over and if they can't work together just have to close the door before Chef Ramsey makes the six-mile drive from his La restaurant to the free owner Andre rilion is anxious to meet with him privately how are you today all right welcome to Gordon Chef Ramsey to give Chef Ramsey a quick briefing into the problems of his restaurant excuse me two seconds hi chef M how are you hi my name is Andre Andre good to see you I want to talk to you about the problem I would make business uh first of all in terms of the business it's been there for how long the business has been over there for 38 years wow it's been good to me until recently I'm starting to back up and I want my daughter my son to take over oh so you're passing to them I'm trying to and who are they Alex Alex is my boy he older one and sing a sister so what is the number one problem with the restaurant I think it's mostly the communication between my daugh my son but they somehow it's a big Clash s went and try on her own business and didn't really work out so she came back and worked for me when she came back Alex didn't want sing to come back because he saw the own the place they never really work together and it's really difficult to to find a solution it's getting to a point where I can really handle the conflict of personality and I hope Che friends it can help thank you for coming over it would be great back nice to meet you see you shortly okay thank you hello how are you I'm great nice to see you my first name is H I'm the manager okay great how long have you been here 20 years 20 years here 20 years wow wow wow what's that monstrosity in the middle there that's our dessert case this what your dessert case is there a problem with the kitchen or does it always stay here it's been here for 20 years that I know of so it came when you came wow what is this that's our dessert tray holy crap did someone drop it they could have how long has that brick been sat there that's our homemade bread ping that's been there I think longer than youve been here huh well they yeah you're right yeah okay Chef Ramsey's right about the dessert case I think it should be out of here right where would you like me to sit here yes sir I've been trying to get it out never since I've been here can you hear the noise of that thing in the motor who wants to come out to a restaurant and sit next to a fridge constant buz um is Andre around would you like to see Andre yes please yeah okay thank you good to see you likewise good to see you too dessert fridge is a disaster Andre yes chef Ramy would like to see you yeah color's ghastly G how are you how are you right yeah good to see you again my D how are you I'm s good to see you likewise she's going to take care of you Gordon coming here was pretty much my idea you're going to look at the menu for a minute absolutely definitely I'll be right back than S because it's really become a big pointing finger match of it's so and so's fault oh it's so and so's fault but nobody's taking responsibility for the problem I'm back you have any questions for right now um what key would you recommend I prefer the line that's something we're known for you let's do the Lorraine the line and then I'll start with free salad and then the sea crepe not problem thank you guys this table that's coming in right now is for Gordon crepe I'll take the leaf fre salad to him Chef Ry would like the food because all my food is good how much dressing would you like the usual amount thanks about 3/4 a start and inside the salad we've got inside the salad is the Roma the um the walnuts and you've got your blue cheese as well and that's one portion it's massive salads are large and it's usually good was an entree thank you wow it's bland the vinegar dressing is so Jesus the um vinegar dressing is so strong just overpowering are you through with the salad yeah I am yeah clear it that's so acidic yep I already know did you mention to the chef yeah no one listens to me you knew it was wrong you told them but no one's listening to you sorry my life but why is that Martin doesn't listen to me and he has an issue taking anything from a female is this chauvinistic stance yes some of it that's absurd I understand that disgusting I'll let him know thank you I am embarrassed by the food I just think that it can all be improved immensely Martin your vinegret is too vinegre okay you know what is wrong with it because uh we've been running this food for many years Martine you heard me right I'm just letting you guys know what he's saying okay than you this is going to be the seafood crepe I'm going to set that in front of you here it looks like a pie basically they take the dish they line it with the with the Crepes they fill it with the items fold it back and then they bake it they're not like your typical French crepe but why would you call it a crepe if it's not rain a crepe I think when the seafood crepe comes out it just looks like a slurpy mess of black can I have a word with your uh big brother is he hey or not he's unfort not he will be here for dinner service tonight okay all right enjoy thank you okay oh that is hideous it's it's it's hot in Parts like in the middle but on the side there Stone Cold want me to take it is the oven not working no the oven's working fine can't serve this and expect customers to flood through the door I understand how long's he been here the Martin too long you're not wrong there Martin lost his Mojo around here many years ago if you got someone who doesn't care about the food they're putting out what do you have Martin he said it's hot in the middle it's cold on the sides he doesn't like it thank you oh how long's that been under the grill cuz it looks like it's been overcooked it's piping hot is he microwaving that I don't know girl yes when normally something's that piping hot like that it always tells you that it's been microwaved can you just check with a chef okay I'll check listen thank you okay Martin the Kish is warmed in the oven yeah hasn't seen the microwave no okay Chef um kich no microwave I asked him if he put it in he said no yeah hold on I'm convinced this has been microwaved look at it it's congealed it's just like a a rubber Puck sometimes if he gets a little backed up I I've seen him do it before backed up this is ridiculous and let's go and uh meet Martin please it's a food issue right now it starts from the kitchen if we had somebody in here who cared about the food we'd be so much better than we are now Martin I want you to meet Jeff Ham come around please you're the head chef and everything I ate for lunch you cooked yes sir lunch was a disaster the keyin was rancid where did you heat that up was that in the microwave I no I disagree okay we start on the microwave and then uh we could it on the oven yes so it did go in the microwave that is right yes but you just told me it wasn't in the microwave why do you want to lie to me do do you want me to lie to you I'm not lying to you I'm just telling you how I do it I'm I'm so amazed that you're so laid back and like you don't give a talk to me what do you want me to say why don't you care is it because you hate Seline what is it had to do with cooking sir cuz she said to me in the din every time she tries to tell you something bang jum down her she will come and attack me attack you yes sir like saying that I'm me here for too long it's time for me to go if you're not prepared to change yeah I think she's right okay if it is time for me to go I go that was easy Martin after Chef Ramsay's miserable lunch that he hideous lunch was a disaster Chef Martine is not interested in hearing any criticism if it is time for me to go I go and is ready to say goodbye till afraid Martin the blame is is putting on me that's why I feel like I've been attacked Martin talk to me just don't understand how much of the stress and pressure I've been under that I'm burning out I'm burnt I'm burnt I'm burnt I'm well tell me do you know how much stress is when I know that I had to work with her and I cannot work like that I feel burned out Seline you know over power her you know Authority is a boss and there's nothing I can do even the own Brothers runs away from her like you know he doesn't want to deal with her that's not right Martin now I've got your side of the story tonight I want to see how you cook on a busy night's service okay I'll see you later jeez it's through 30 minutes before dinner service and seline's brother Alex what's up you guys baby arrives to begin his shift any updates Gordon didn't make me cry he was actually nice to me uh-huh that's nice um tonight it be fun Chef Ramsay is going to be coming into this restaurant changing things so do I feel resistant definitely guys look alive Gordon's coming in now good evening well hello hello how are you how you doing Chef Ramy Alex good to see so you're the big brother yeah I'm excellent little sis Big Brother where's Dad Dad uh you know what hockey game tonight he's what he's gone to a hockey game wow okay um two minutes with you I catch up all right so why weren't you here uh lunchtime um you're part owner of this business right mhm but you've never work with your sister uh no we work separate nights absolutely your father came to see me this morning okay to tell me the conflict about you two not working together mhm so why is there so much conflict in here I think the real conflict is the the who wants to control and what what you know wants to control things are you pissed that she's come to run the business she shouldn't even be here I would rather her not be here but your little sis wouldn't you be stronger and better with a no unfortunately not so what's wrong with this restaurant in your mind M I don't see anything wrong with it so you don't see anything wrong there's not a problem with this restaurant anywhere you know I would change the bathrooms I would change the different physical wow I'm not here to make you look stupid right but you're sounding ridiculous let me ask you again what the wrong with the restaurant um in your eyes there's nothing much wrong with it well let's go we'll we'll see okay well thanks for the inside yeah absolutely and he's not going to be willing to accept this and move on and take it as constructive criticism it's not going to work all right you guys we ready hello there while Andre is at the hockey game hi ladies how are you his two children Seline and Alex are working a rare night together which is good because the restaurant is packed as word has spread that Chef Ramsey is at LEF fre I'm have the chop salad and you're doing the lamb special okay speci three working three I'm proud to be doing the cooking because I know what I'm doing excuse me when you put things on the grill there you don't season it salt pepper on yeah it's already PR seasoning there's nothing on there right now yeah what do you mean right now when were you going to season them then yeah right now right now know no seasoning on there they should I think they don't they salt and pepper it when they put it on the grill they're not they're not Martin Martin Martin and I have never gotten along he ignores me I don't get answers Alex can talk to Martin but Martin does not like hearing anything from me what is that that's kiche but it's been overcooked you're kidding me they don't listen to my opinions because it's Martin yeah talk to me yeah come around please I am talking to you yes sir are you serious okay one more coming up I just said to Martin would you come around for a minute he's serving that I know you don't walk away and ignore me Alex has never taken confrontation in while you try and talk to him about something and he just walks away are you joking around or are you normally like this just sort of given up have you given up I not given up absolutely not we walk around with a big Bravada it's wonderful wow this is the most disorganized rest I've ever seen Martin the chef he's burnt out Alex well he's so laidback he's almost coma toes Andre the owner who makes all the decisions he's at a freaking hockey game and the only one who cares Seline everybody ignores her unbelievable oh by the way the food sucks unreal it's chewy and the sauce is just chewy the lamb has got like no flavor oh no I'm sorry uh just said the L has no flavor yep okay I know why I doesn't we didn't salt and pepper it they're not even seasoning it bring on the menu let Alex know what table it is please Alex that's just coming back now thanks Gordon thanks a lot is this normal that eat okay yeah mhm Seline you know what this is really this is going to up every you better get a grip I can't get in the middle it's really sad we've been running the restaurant for 38 years and things don't need to change you're not real that hurts I love my brother and I know he's better than what he's doing here right now and I wish he would realize that everybody's here to help otherwise uh Alex will ruin me Alex look at me don't bully your sister bully me I'm not bullying anybody going take a bit of responsibility I am wow what a sponge this is destroying us what a attitude it's only an hour into a shaky dinner service this is going to up you better get a grip and Chef Ramsey is frustrated with Alex's is arrogance Alex I I can't I'm not going to get in the middle as for Seline she is clearly feeling the resentment from her brother what a attit choose only think I did this to set him up stop crying I'm trying so hard stop crying the anger I can see the anger it's got to come out now I understand yeah y you have to do it you have to work together you have to get along every day is a fight what am I supposed to do I can't keep going and I feel like I'm the only one fighting so everybody looks at me like I'm the I'm the one who's fighting he's going to hate me even more for this it's fine doesn't matter I don't really think that anyone knows how much I came I figure the man's here to work it out with you I just move on I take a breath and push through it that's it there's nothing else I can do can you call your dad can I can can you get your dad on the phone and get him would you urg get here please yeah I'm ready to go and tell him it's urgent I will and if he can't be bothered to get his ass over here to look at the mess that he's left I'm out of here hi Papa you need to see this right now a lot of food's coming back you know and just Alex is really just kind of just nonchalant about the whole thing and it's really kind of pissing boarding off he the same attitude he always takes Papa you know exactly you know okay bye Andre you got two seconds unbelievable first of all I'm slightly concerned you weren't even here this is much much worse than I could ever imagine the worst thing of all is Alex's attitude he has an attitude with you or what with me he has an attitude with himself why is he so arrogant it's a problem with him not accepting his sister and I suffer you know a lot because of that you know they can't work together it's a fire he hates her being anywhere near him in the restaurant whilst they're avoiding each other oh yeah and doing their separate things the kitchen is diving it's sinking quicker than the Titanic what's the solution You Can't Leave It All To Me and I can't help you unless you start helping yourself I'll see you in the morning mon after a long night of contemplating the fr's main issue good morning how are you good morning Chef Ramsey is focused on bringing this family back together and I can't begin to fix this restaurant because there's so many personal problems here because nobody's opening up in front of each other I want to try something so I just want you to bear with me come with me two seconds okay please take a seat I want you to sit here watch and listen what's happening between Seline and Alex don't leave this space I'm going to going talk to Seline how are you good how are you well good to see you yeah uh D take a seat let's just have a catch up okay that was tough tough night last night this R has been running for 38 years but the Legacy not going to continue with this kind of attitude the fragmented relationships between the families is incredible you and Alex are so disconnected how did it get to where it is today communication broke down but underneath all that deep down inside do you think Alex resents you I know Alex resents me tell me why I think that he feels like he's the older brother and that he thought it this was his he thought that he was going to be able to run it the way he wanted and his world came crashing down your relationship with your father is it different to the relationship he has with Alex yeah I think that he thinks that my dad in the end loves me more for some reason Hi hiy how are you very good sit down good we were just talking about you oh yeah yeah why don't you just explain to Alex what you just explained to me so we used to be very close but I think that you're bitter towards a lot of things you've got a lot of resentment I don't know if it's only towards me if it's towards other things I didn't see you wanting to to come here it felt like he was going to give you the restaurant I felt like you know I was losing not only the passion and the pride but the the whole aspect of the restaurant I still have that uneasy feeling like do I belong I put that wall up yes I did I can't do I've said it a milon times I can't do it alone you know that you know that I'm not here to hurt you yeah I'm not not here to step on you in any way it was the first time that I got to look at you in the eyes and known that you're serious about it the separation between my sister and I definitely wasn't working and she made me you know realize we need to get unionized and we need to get together with each other and and work together I want to do it with you yeah I love her and of course we're going to work together it's good to here cuz I don't I really thought you hated me for a long I think she needs a hug you're a big brother for God's sake we got to figure out just we to talk again we used to talk we used to we used to have fun we us we used to be best friends this feels incredible it's the most important thing for the restaurant that my brother and I to be family for for us to get along and for us to love each other let me leave you guys for a couple of minutes on your own thank you okay let get some fresh air the walls kind of came down which is exactly what needed to happen for this family she definitely showed me that we need to respect each other and that that the respect for each other is what's going to make LEF fre succeed if we can continue the Legacy and continue the heartbeat of leafre you've got an amazing son and daughter there that are desperate to get this place right huh I that's one thing I really want is us three to communicate or talk to each other you know he was hurting me one step at a time yeah that's it I was watching the I love you I love you every time we were meeting it was a wall you were not talking to each other both of you are going to have to work with each other and listen all three are in charge and we should sit down anytime we have a decision we need to go one way where everybody work together we have seen a big step on the communication I just hope and cross my finger then it's going to all after a breakthrough emotional meeting between Alex and Seline I love her and of course we're going to work together Ramsey is now ready to start implementing some changes gone is the 20-year-old dessert case that sat in the middle of the dining room Jesus CHR and in its place a contemporary crepe station there you go real crepe we start doing some Crepes for tonight's menu Chef Ramsey is replacing the Soggy heavy casserole crepes with fresh Light traditional Crepes try that it's excellent yeah it's really good it'll be our first table tonight best table in the house tonight Alex will once again be in charge of the front of the house but he will also be supervising the new crepe station and will be assisted by Gail little fresh deal on it and then start as for Seline she will be in the kitchen Expediting and working alongside chef Martin Martin you and I are going to really need to chat I'm going to go completely off the specials sounds good the smoke salmon crap yeah okay is it all up what is that it's an omelette you want it again you tell me can he not cook an omelet he should be able to can I get two new ones is anybody listening yes I'm ready for the pon blue martin try to communicate please right here what is that hold on look at that a diaper sandwich Andre Martin just stop and come around look at me look at me in the eyes look I can't serve that what's that it shouldn't be like that look a oil slick come on guys papa will you tell him we don't drown it in there yeah okay he's going to have to Le he has too Lin my 9-year-old daughter can come better than that Martin yes I just want you to care yeah I I got that I'm struggling the rest of our food there's a little communication trying to trying to get everything fired who's making the crop the show while the kitchen struggles to push out food here you go thank you Seline customers who ordered the crepes are thrilled with what they are receiving looks fabulous absolutely awesome as for the old menu it's disappointment after disappointment I'm so sorry I the AR it's droopy it doesn't have any flavor did you want anything else inste just uh we'll just go to the main course thank so much we got uh two hot art shows coming back no good what salty or they said they're old and they don't like them it's disheartening to see how much food was wasted T I literally feel like we are you know back to square one so I just get a little bit organized so I want to see you step up to the plate yeah they not listen to me last night you were the only voice of reason I could actually understand so they going to listen got it you understand communication's of the essence guys how many minutes out are we on Table 19 in the kitchen chef Martin continues to ignore Seline flip that baby but in the dining room Alex is a new man pretty darn good huh I'm getting my routine here he's energetic and working hard to satisfy customers anyway he can ham and cheese including making delicious satisfying Crepes so yeah yummy is it so I love the good well thank you gentlemen bye-bye thank you very much let's be honest we all know where the problem is Seline the head chef is not acting as the head chef and watching the food come out properly and for every crap dish they send out it's closing that door quicker I have seen what you have seen I have seen some stuff which I don't like they needed leader they need a better leader you're right they need that without that they can't respect us that's the engine room in there if that's not firing on all cylinders we're screwed understand what I've said absolutely tomorrow I want each and every one of you to get ready for some major changes coming up you'll be the first customers of the new laf free it's the biggest night in the last 30 years for of free I need you to get a grip of the kitchen can this struggling kitchen staff Marty you need to talk finally get it together none of my tables have their Entre or will they fail miserably and crush the dream of a family they're walking out now it hurts me so much to watch any table walk out of here without even getting served their food with the family now all on the same page Chef ramsy moves ahead with a 40-year-old facelift of the fre good morning good morning morning good morning are you ready to witness the new LEF let's do it Seline ladies first off you go oh my God oh my God God it's beautiful it's different wow look at it now where's my yellow yellow gone is the yellow I can't believe I white how much does that blue pop out now it's beautiful how the awnings gone my bar americ isone the bar can be a bar now there's not smothered where the hoodest awning we've opened up and it's got that modern French beastro Vibe we've got custom artwork on the wall look at it wow oh my it's beautiful customer oh my gosh you're going to say oh my gosh I'm on the wrong restaurant or what you know it's really a fantastic change what do you think you see it's awesome I think it's just beautiful look at the two of you I think it's a new beginning and we're turning that page from the 70s to the Future this restaurant needs to be cool hip and trendy to compete so the menu needs to reflect that well cut down it's a classic modern beastro take good okay tonight we are relaunching Le fre new restaurant new menu more importantly a United Family with a brand new attitude to put this restaurant on the map ready yeah it is one of the most important worries on my mind last night there was a blaring problem your kitchen was nowhere near strong enough to relaunch this restaurant so I made a few phone calls and I found a secret weapon please welcome Chef chewy come here bud good to see you hello good to see you buddy are you good yeah I'm happy to be here with you guys okay this man has over 15 years of experience in French Beast thros whilst I'm here I wanted him to be over every little detail in that kitchen teaching your Brigade this menu to make sure we haven't got issues you got another voice thank you okay let's go we got some prep to do while Chef chewy trains Martin and the kitchen staff Chef Ramsey reveals the stunning new menu to the family okay the new menu at L it's gorgeous it smells good in here already let's have a little run through in the menu from the top something classic in French isalo French nails puff pasty croutons in there minc fil yeah classic garnish finish a little qu on the top the Entre cooan bra Chicken in red wine Swiss jard and turnips the J Danel brace Lam shank truffle Penta and brussel sprouts a Frenchman's dream it's good I I love it it's gorgeous I I'm just flabbergasted I mean it's beautiful this is how it should be this is exciting it's a a great menu and you know I can't wait to see excellent food coming out of the kitchen oh my God I mean they're all amazing it's good that's all that's all I know after almost 40 years without a change it's relaunch night at Leaf fre how are you you'll be the first customers of the new laf fre and time for chef Martin to be tested okay great you set yeah good Chef chewy will be there to support him and oversee the Crave station the old fre is gone joke they little nervous because after 20 years cooking the same food almost every day you know the new menu is totally different what do we think I have the onion soup to start bra lamb Shake I have the tun in a squat salad with the mushroom C Martin order in ready to go it's 30 minutes into service all right super and appetizers are not only leaving the kitchen quickly car is awesome they are a hit with customers that is great but back in the kitchen two soup is yours and a cord onvelope crate Martin trouble is brewing as a frustrated Seline how's my cord onelook crate tries to get answers from Martin Mar communicate please Martin Martin I hear you sir me I need you to start giving an answer to S you need to talk while an organized Seline tries to expedite Martin continues to ignore what's a again an hour and a half 2 hours and almost nothing is leaving the kitchen if you can't have our dinner in 5 minutes we'd like a bill we'll leave Absolutely I'll bring it over right now do we have Table Three it's they're doing it right now they're doing it right now uhhuh perfect how long for this do you think cuz otherwise they say they will cancel it about five more minutes five more minutes uh yeah 5 minutes I have five tables all waiting an hour and a half for their Entre and I cannot do anything anything I screaming at them right now it's too late we're leaving don't worry about 20 they're walking out now 20's walking out now basically it hurts me so much to watch any table walk out of here without even getting served their food just completely out of control serious man it's relaunch night at leaf freit and after a 90-minute wait I'm screaming at them right now it's too late we're leaving the first table has walked out wow it's unbelievable don't worry about 20 they're walking out now serious man what's wrong none of my tables have their Entre one of them walked out they're done oh hell servers in the dining room everybody else shut the up for 30 seconds this is really important Seline I need you to get a grip of the kitchen I need you to delegate please I want chewy to take control please tell him that yeah chewy please take control of the kitchen yes ma'am thank you qu CBS let's go guys we should be able to do this come on how's table 8 working and I need like four or five minutes for that yep perfect what I liked about Chef TRW is when I said something to him he would acknowledge me and say okay and that's how it should be okay that's the P here P Champion with Seline and Chef chewy now working in complete Harmony we're going to table seven please thank you thank you Entre are flying out of the kitchen yes and the's relaunch melt in your mouth it's worth the wait finishes on a positive note I have no other table huh I'm finished take a break thank you guys great job guys thank you right um first of all let me make something really clear you will not be able to move forward unless you make major changes in that kitchen I don't know what would happen to the ression tonight if Chef cheery wasn't there let me tell you that but Chef cheery can't do it alone it's true the family's United now you as a family have to fix the kitchen yeah Gordon made us realize that we need to work together on making changes you know building a team that's going to continue getting this restaurant to to the next level and Andre when you first came to me you were worried about these two I want them together they can work together and they they proved it not to me but to you they are fine and they just want to make you proud I'm proud of them this has been a really really incredible experience it's great to have made it through and made it through a stronger person and a stronger family and and a stronger restaurant as a whole thank you take care hey take care it was you were great no more crepe in a casserole no promise thank you so much good night this week we definitely definitely fix the family but I'm not too sure we actually fixed the resturant we've given them all the tools but it's up to them to make the tough decisions Sak blur in the days that followed Chef Chewy was brought in full time as the new executive chef just put it out put it out p on BL crepe thank you very much chewy and is continuing to build a strong team in the kitchen it's okay there get crispy enjoy Alex and Seline are working hard to continue the family Legacy so I need the frie salad and the pulle P okay but more importantly they are doing it together bye Selena bye see you soon next time on Kitchen Nightmares Chef Ramsey is in for double trouble oh my God they messy they're lazy when was the last time this place was cleaned what a mess they're loud let's play symbols they're emotional was that there a recipe for disaster will Chef ramsy be able to get through to the set of twins will you stop acting like a baby or they Beyond saving I'll blow out your ass you kill somebody I screwed up what do you want me to say now tonight on a very special Kitchen Nightmares Jeff ramsy is in Eagle Rock California where twins Jim and Jeff are fighting to keep their restaurants alive right from the very beginning Gordon finds out he has Double Trouble on his hands oh my God they're messy make sure they say a prayer before they start eating that they're lazy when was the last time this place was cleaned what a mess I hate cleaning to me that's a four-letter word they're loud you sure you don't like r chicken and they're emotional I think it was that bad and this all adds up to a recipe for disaster will you stop acting like a baby oh blow out your excuse me you heard it hey need diaper changing shut up will Chef ramsy be able to get through to Jim and Jeff right now you're making yourself look stupid or is this set of twins Beyond saving it's a mistake it's a lethal mistake we can't serve them you kill somebody I screwed up what do you want me to say now nestled in the middle of the upand cominging neighborhood of Eagle Rock California is Capri an Italian restaurant which is owned by the theal twins hi I'm Jeff I'm Jeff no I'm Jeff you're Jim I'm Jim and we're the owners of the Capri Italian restaurant good evening Capri Jim speaking how we got into the restaurant business was we used to come here all the time and we loved the place so we' said we'll buy it the feeling was it's like dude free pizza all right yeah yeah word word uh-huh team Capri twins are like two overgrown boys jeffy's getting large charger let's play symbol they're just kind of immature oh I show you how you do the Chicken F excuse me they're just doing what they know and it's not working T sorry are you sorry it's okay yes everybody is entertained by their childishness but it is a restaurant and we're here to serve food that looks good oops you know what these guys can't cook we got to figure better way to do the lasagna we're getting too many people saying it's overcooked do you think we should cook it less the food that comes out from the kitchen looks terrible what did he say it wasn't cooked it's raw can't win them all it's embarrassing it looks like nobody cares you sure you don't like raw chicken here they're an issue Jim and Jeff are lazy all right I'm going to the car Wake Me Up When It's Over lazy is an understatement the twin's highest priority is doing as little work as possible there's something that we're doing wrong and I'm not sure what it is but the financial situation hit the pooper we're broke oops that pink is never a good color I haven't paid them for a few months we need help if things don't change I would say the doors will close quickly hello now the phone's not working again fingers crossed that Chef Ramsey's going to help us Capri Italian dining since 1963 close since 1963 my God hideous je hello hi there how are you pretty good I'm Jeff good to see you good to see you likewise uh it looks shut from outside uh yeah we're not open yet are you not open yet no when do you open uh 4:00 dinner only yeah and you're the uh owner yeah my brother and I are okay great would you like tell me my brother uh yes please what's his name Jim Jim and you're Jeff yep my God look at this place okay what just say hey how's it going know it's fun to play jokes on people in the Twin Union book you got a mess with people hey how's it going Jeff is your brother not available no I'm Jim no come on no I'm his brother you're kidding me no I am seriously I am serious Jeff go and get Jim come on don't listen I've got work to do on hold on hold on I'll get him what is this the comedy Storey H look at them are you kidding me come on guys Jeff and Jim correct jeez look at you two you are identical you're not dressing like this especially today this is we were this as for the rest you even got the same sneakers on pen there pen there I didn't even notice that t-shirt there t-shirt there I didn't notice that bit of flower there bit of flower there Y what was quite scary Jim yep and Jeff yep so who's in charge no uh basically I am I worked here longer than he has okay what since 1963 come on no no we bought it about 14 years ago okay so why aren't you open for lunch the Capri never opened for lunch which is good I'd rather go on the computer watch TV play poker the problem is for lunch we have to get another whole staff Goof Off sit in the Sun you haven't even tried it no I haven't no I'm not ready to jump into the lunch yet okay but you open every day for dinner Wednesday through Sunday say that again Wednesday through Sunday what's wrong with Monday Tuesday so help me understand this okay right so you actually close longer than you open yeah ready mhm okay well thanks for updating me I'm going to sit down and eat please right over here thank you let me get you have some water I'll get the water no I'll get the water jeez seriously are these menus from 1963 as well no they're getting old I know we have to get you're kidding me but look at that is this a joke no it's not you're kidding me can't believe they're they're falling apart you can't even read that it's so dirty First Impressions wow okay give me 5 minutes to have a read in the menu and I'll I'll catch up with you guys later yeah okay holy crap I don't know what Chef Ramsey expected but it's not a shishy place I'm not a shishi kind of guy I'm more down to earth hello oh hello how I'm Colleen I'm your server today okay nice to see you Colleen how long have you been here N9 and a half years a decade yeah seriously what was the last thing we got Chang in here oh is it still the same way the original owners had it ready wallpapers been up there for 35 years my god let's uh let's go through the menu yeah let's start off with um meatball sandwich I love meatballs who makes them they come from a company that we order from you're kidding me no kie make it meatball I can okay let's go for meatball sandwich and let's go with the chicken capella okay Pizza let's go for the uh Capri colossal you want the big one yeah why not okay okay I'll let you put the order in okay thank you you're welcome okay what do we have to make chicken scar pillow meatball sandwich extra large Colosso he wants an extra large Jim get me an extra large dough what does he want a colossal all righty so it's not just the menus oh dear bits of sauce down there crap just disgusting bits of everywhere there's tape on the carpet look at this place when was the last time the place was cleaned not lately how long this stuff been here 20 years 20 years bloody hell oh it's like it's snowing oh oh my God that's gross no yes that's above people that's very yes Jim 2 seconds please when was the last time this place was cleaned uh have you seen this no I did not my goodness me who's responsible for the cleaning here I'm responsible I didn't do it have you seen the fans I do not like to clean I hate cleaning to me that's a four-letter word so I'm about to start eating I give that a little shake and all of a sudden the dust just runs down let me wash my hands before I start eating what a mess you want to microwave these meatballs please okay come on work with me jeez sandwich is ready okay meatball sandwich meatball sandwich um okay and so they buy the meatballs they defrost them and then has that been microwaved or yes thank you okay what else do we have to make a scarpello that's nasty when a restaurant can't even bother to make a meatball that's not a good sign let me tell you that somebody should tell him the chicken's definitely dead not okay what's the matter with these guys okay oh my God what in the hell is that the Colosso Pizza wow I mean it's like someone's cleared out the fridge look at it it's endless has a little bit of everything except for anchovies that's Dreadful okay thank you okay the crap and the gunk on top of it is just hideous you didn't like the pizza he's not liking anything oops okay now we have the chicken scarella oh wow it looks dull that's not right it smells is that fresh um can you ask me how old the chicken is please W that was nasty how old is the chicken I don't know when did we get it uh I don't know we took it out of the freezer yesterday 14 years old we took it out of the freezer yesterday it's frozen it is not fresh cuz we can't afford to keep fresh meat here all the time because we don't serve that much if he wants to donate money so I can make it fresh no problem but otherwise tough not open for lunch but so far what I've just experienced it shouldn't be open for dinner either he took out the freezer yesterday and doesn't remember when the delivery was excuse me o dear excuse me I didn't think it was that bad under the tables it's littered with gum Colleen yes look at that it's everywhere absolutely disgusting how lazy some people can be let's go on a Gumball Rally oh oh God under there look the size of the gum under that one oh look at that one at the end in the corner oh my God look at that one there when was the last time the tables were cleaned is that ever that I've known of underneath they've never been cleaned underneath no oh my God 1 2 3 4 5 1 2 3 4 5 6 6 7 8 9 10 18 19 20 bits of gum every freaking table has gum underneath of it gum underneath ready to get out of the business no don't say that come on stop crying throw up you you uh Jim Jeff coming I'm really nervous oh dear dear oh dear oh dear I'm afraid of what Chef Ramsey has to say honestly you seem like nice guys but that was painful the general feel of the place is disgusting I can tell how much you don't care you just stand there with your foot on the booth can you get your dirty feet off your own booths have a look at this every table is littered with stale disgusting gum we just we never looked underneath the table didn't have the time busy for lunch open 7 days a week not the meat ball sandwich disgusting the chicken was turning and then the Colossal Kate with crap were they canned mushrooms on top yeah canned olives mhm soggy and tasteless where's the pride I don't know come on guys it's like a joke find a pulse and get real before we open for dinner tonight would you mind wiping the lampshad and can somebody get under the tables and get rid of that gum yeah I'm going for lunch I'll see you later starving Capri classic Italian what a joke he said our food sucked and uh that uh our restaurant is really filthy didn't think it was that bad after sampling the horrendous food that's not right and discovering a dining room that hasn't been cleaned in quite some time oh God under there look Chef Ramsey has instructed the twins to clean up the restaurant before dinner service you do the fans I don't want to get on a ladder let's get Darion in here I have a staff to do the cleaning that's why I'm considered the boss and they are someone that works with me for me get in here now we don't have a lot of time we have to turn everything over we got an hour before we're supposed to open after the staff takes over the cleaning of the dining room Capri opens for dinner hello chicken start hello and Chef Ramsey arrives the door shakes to see the twins in action have you ever seen a kitchen like this before this place is littered with crap what's that there CO2 for the beer look at those shelves I mean that's Grime that's like 14 years of grime there Chef Ramsey was that oh there's dust here there's this is just like it's not that bad what's in here d i vegetables that's the veget VES what's this at the bottom uh that's supposed to be eggplant eggplant Parmesan when were they cooked last Thursday last Thursday God Almighty look at that oh feel that tomato F you have a feel it I know it's we just made it today made it today so what's it doing in the fridge hold that I know it's hot hold it what does hot things do that are sealed that goes inside a cold fridge The Source goes sour I didn't know that you didn't know that can I suggest you spend 5 minutes sorting out your first before you start cooking yeah okay I should have known better he's right but he's just a pain in the ass about it Darren can we go through it real quick yeah trash thank you with the rotten vegetables thrown away I need to order wings for please and the ORD pouring in Jim and Jeff get back to cooking Daran order green beans please got it and begin to send food out of the kitchen make sure they say a prayer before they start eating that hey the chicken I can't eat that but the diners are less than impressed so disgusting okay they sent this back they didn't like it they said that they can't eat it what was this it was like a pile of and a pile of mush big pile of mush is anyone tasting anything seasoning tasting every time a dish came back it was like losing a customer and uh it hurts what was wrong with it it's too flowy and not enough sauce it makes me feel like a loser I do really feel like a loser right now Jeff okay frustrated come huh I'm I'm working on it just outside get some fresh air let go I got this bu what's the matter just it was a failure just you can't give up by that I'm not trying to just it's not going right I need to see what I've got to work with before I can start looking at any form of change you have to bounce back I'm working on it I really Jeff you've got to okay come on okay let's go come on fight back let's go come okay jef Ramsey's right you got to pull yourself together and get back in there and get through the night how we doing we're doing well sir thanks to Chef Ramsay's encouragement Jeff jumps back into dinner service and tries to help his brother Jim get get the kitchen back on track keep it up Jim you're doing a good job but unfortunately he only makes matters worse Jim what have we done to those I don't know what happened to those I I I really don't defrosted them in the bag I think they were defrosted in the bag and I Jeff yeah the chicken tenders what did you do to them to defrost them I put it uh on the steam table you defrosted them in the steam table from Frozen yeah oh yours now what you're supposed to do no frozen food needs to be defrosted naturally right give me the bag where's the bag oh God Almighty we can't serve them you kill somebody Jim talk me what am I supposed to say it's a mistake it's a lethal mistake why is it bitter it's really bad is that what I ate lunchtime yeah oh it's disgusting I've been feeling a little bit crap all afternoon what are you two doing I up I well what do you want me to say I want you to step up to the plate and be a man I screwed up you haven't told anyone yet he was just being a jerk he was an ass I'm so tired of him just pushing and pushing grow some and take it off the menu I've had enough I'm so pissed I can only take so much before I fight back Jim Jim away Jim it's an hour into dinner service oh God Almighty and Chef Ramsey has just discovered a lethal mistake spoiled chicken at Capri you kill somebody what am I supposed to say take off the menu Jim Jim I don't wa ladies and gentlemen due to certain circumstance we have no chicken tonight oh my apology to everyone here if you just want to have what you're eating now and leave I understand fully and I apologize hey they may have been a more subtle way of doing that get out of my way we canceled all our chicken orders we got screwed will you stop acting like a baby I'll blow out excuse me you heard it hey new diaper changing that time of night little poo poo in Kaka pants he's the baby he's the one that's whining over everything I don't need to hear this crap Jim why do you have to behave like this I'm not going to get y you're walking around like a big baby and I'm just asking you to grow up a little bit show a little bit of respect for what you're trying to cook oh my God you big wet noodle do you want a blanket and a bottle do you need one upside the head Jim stop it pleas oh my God what a spoiled rat Jim shut up please you're not helping the CA Oh my God now's set himself on fire I hope so are they always acting this childish oh yeah they don't get their way they crack or throw temp prote oh my go to walk in the dining room like that and scream that's what I said temperature T there's a part of me that's very satisfying to see the boys finally get what they deserve a lesson and humility okay where are you at now I don't know I'm sorry but is really late let me go check on that for you can I pass you this they've been here since we opened and they haven't got their food yet ch some of the TBL have been waiting 2 hours out there I know we don't even seem to be bothered I am bothered yeah there's only three tables we served at Entre come on guys just show a little bit more infus of them surely no it doesn't look good damn it this can't be happening it's just like a bad nightmare let's drink our wine and go I'm out of here window wants to walk cancel window customers were not happy some got tired of waiting and left it was very disappointing I'm sorry it was a bad night our dishes took longer than usual it was just an embarrassing night okay today could be summed up in one four-letter word lazy I can't even start to help both of you when you're not helping yourselves I really need you to do something both of you go through your kitchen and clean it not your staff you both of you got it yep good night get to work we weren't lazy now we're paying for it we're failures yay it's making it dirty here can I do this what's wrong Jim I can't clean anything I'm a failure of making yeah back I feel bad we are in trouble I really don't know if we can fix it that's the problem not cleaning anything up go take a break Jim no I can't take a break cuz I'm too lazy as it is no I'm FID I got to clean this up got clean it after the twins spend most of the night cleaning Chef Ramsey arrives early and with the help of longtime waitress colen and pizza maker Daren he does something the twins have never done open for lunch okay Darren yes sir it's going to be fast it's going to be furious but you can do it okay I'm game for this how you doing you should come in and have some lunch I would like the Lasagna please pleas Pizza lasagna lasagna enjoy this is delicious so yeah really good oh look at that we got a sign twirler now we put for lunch oh cool what's going on here oh cool oh wow I can't believe this is happening wow this is our place all welcome hi thanks for making it today thank you uh take a seat feeling a little bit peckish um yeah yeah let me get you a nice little uh chopped salad this is different all let's start off a little oh chopped salad thank you and make sure you save some room for an Italian sausage lasagna and a very simple um Margarita Pizza thank you I'm sorry excuse me it's a good pizza I like it thank you okay whilst you two were at home nice and cozy I got here early this morning with Darren and Colleen I think today we put over $300 in the cash Reger wow yeah $300 if you do that five times a week that's $1,500 that's almost our rent so it's a lot of money to me I'm just very happy yeah I had my eyes shut and I was wrong I sat on my butt being lazy you can't have your butt stuck to your bed every morning youve got to get out and and break the mold message understood loud and clear yep loud and clear after finally getting through to the twins about their laziness Chef Ramsey wants to dig a Little Deeper he has an unorthodox plan that will allow the brothers to work out their issues and their frustrations time to let go of the past and to embrace the future gloves on I'm not going to be fighting Chef Ramsey am I I want to know what's holding you back one two a for God's sake what is that poo what is that I don't work out this is like starting an old car after a year sitting there it's going to fart out a little bit come on what pissed you off most what is it myself why huh cuz I'm lazy when was the last time you did something 100% I can't remember what are you afraid of tell me screw it up damn it just screw up I've done it all my life I'm a failure you're not a failure a yes I am you are not we all make mistakes in life Embrace change are you Ken to make this business work yeah it's time I'm ready to move on to make a success out of this okay last turn let's go and again and again come on hit it stop kissing it come on come on I'm again ready to change yes good man yeah get the out of here I know I'm going to put behind me all the uh the laziness and look towards the future and the successes that are coming Jeff let's go good good nice it feels good to just let out a whole bunch of that's I've been hanging on to nice nice nice take a breather good wow what does this restaurant mean for you a life a career and you think by sitting on your lazy ass all day long and turning up halfway through the day it's going to make it work you need to commit good you in here let's go I don't want any head shot just one round and tell each other it's time to work let's go we can work together we can work together we can be successful we just got to talk to each other not keep anything inide side you know 5 4 3 2 1 and stop well done give him a hug boxing each other uh was a good exercise cuz it it cleared the air and it showed me that it's time for me to work hard for the business for both of us okay good it's time for change got it got it are you ready ready good get cleaned up meet me back at the restaurants satisfied that the twins are ready to make some changes within themselves okay how you feeling good Chef Ramsey now wants to focus on something else that needs a major change the food when was the last time you made a meatball probably 5 years ago yeah and why did you stop it was easier lazy oops let's make a meatball okay together it's been a long time since we made meatballs but I'm ready to do this I am a professional right ground beef season yeah salt and pepper garlic handful of chili flakes cheff Ramsey is a magician in the kitchen oh you just add this and this and this and it's just like Jeff yes how big do you like your balls uh pretty good size I mean you know go full size what little taste what do you think it's good I like it a lot can you do that yes can you do that if you needs help yes homemade meatballs homemade meatballs there's differences Night and Day homemade homemade can't hear you homemade can't hear you it's homemade meatball get outside and shouted to the street homemade meatballs tell them in the neighborhood we have homemade me meatballs I can't hear you we have homemade meatballs finally stop we have homemade meat balls we have homemade meatballs everybody we have homemade meatballs faced with a restaurant that hasn't been touched since 1963 Chef Ramsey and his team work overnight to give this restaurant one of the biggest makers in Kitchen Nightmares history right good morning morning you are in for a big shock are you ready to see the new Capri yes yes good on the count of three one two don't peek three wow oh my god wow oh my God this is nice just have a look we have brought the Capri from 1963 fast forward it transformed it to 2011 it's beautiful look at it cool HP this place is going to be hopping this is nice oh wow garet to the carpet that was stuck together with tape you have the most amazing reclaimed wood lining the walls look at yeah that's right we had to put you on the wall as well colen what do you think it's isn't it amazing it's amazing we got rid of those hideous green boo you have the most amazing tailor made cut pews as benches from your local church oh wow sit down at the Pew are you happy yeah like a piggy yeah woohoo it's great Colleen come forward darling and bring those menus from the pocket there I love it gone are the dirty plastic menus design what your kitchen is capable of producing so now it's time to stop ignoring the business and run the business okay yeah I get nervous when you don't talk he's totally stunn come on just amazing it really is I've never heard you this quiet I don't have anything what's the matter just amazing I'm in shock I never thought I could look so different this is beyond what I could ever think could happen it's amazing wow moving up and it's exciting it's the second chance on life this is going to be the coolest place in eag right now exactly that right come through please look at this oh my god let's start off with meatballs or fno yes what are they homemade meatballs homemade meatballs okay sellers for the table welcome an Italian chop salad yay for me the Hallmark the pizza the margarit classic eggplant Palm pie delicious and just gives a completely different twist now on Trace baked meat lasagna one of my favorites yeah baked herb chicken with fingerling potatoes and a white wine sauce Jim I like it that's j a lot it's cool I'm Jeff that's Jim yeah right little taste yes jump in all right oh the broccoli is so good the food looks unbelievable and it even tastes better it's excellent the eggplant is amazing starting to get full already and I haven't tasted half the stuff excuse me welcome put you right over here please word of Capri relaunch has spread through Eagle Rock we have a new menu we have great salads and appetiz to start with and the dining room fills up quickly with customers eager to try the new menu you want to do the mac and cheese the B is chicken wing I'll go grab that and come back you all right let's go there you go Jim Med margarita pizza and a baked chicken okay I I don't want you to call out like a chef okay owner I got two what is that pot potato skins two Wings yes sir are you doing Jim I'm nervous but I have to believe that I am in charge and I know what I'm doing Own It Own It Own It own it yeah come on got to leave for the top buddy in spite of Jim's nerves table five is ready pick it up please food is quickly making its way out to the diners no enough perhaps a little too quickly listen guys guys the chicken is not hot enough especially inside there get in the oven get the pan hop first Jim I think he's starting to really get a little panicky Jim give me your time with the chicken please I I I got the the chicken in in the what's in the pan and stuff it's it's heating up Jim bounce back y it's not a race customers will wait for good food hot food out in the window I'm dragging the meatballs here's spaghetti meatball is that how I showed you to play a spaghetti meatball no it looks like someone on my plate it's like come on it's so easy just on and you're more capable of doing that I'm telling you it's not rocket science you can't even great cheese no no stop panicking and focus I'm panicking right now cuz we want to get food out quick but it's like hey don't screw this up it's an hour into service and Jim is struggling to keep up with the orders Jim how much longer am my table four it's coming up right now unfortunately a relaunch that had such promise did you really I did not see that looks like it's slipping away your chicken's coming also Jim look at me what time number is that for 16 is there you cutting it right now I had a mushroom and a meat lover put it right up this is going to 16 D got their appetizers oh safe God darn it oh come on come in you come here both you I need you for 30 seconds I will wh oh man we're doing this again I thought we got through this please don't let this be the end no no no no no no no no it's relaunch night at Capri and with the kitchen backed up Jim give me time with the chicken please the chicken in in the what's in the pan and stuff it's C it's Heen up and diners waiting over an hour for food come in both you Chef Ramsey has seen enough look at me look at me right now you're making yourselves look stupid it's a big night tonight and you're pissing it up so please listen to me you have to command your kitchen you have to work together but it's not a race customers are going to wait for good food stop panicking and focus okay yes come on Chef re was like what is this how could and I go slip back into our old ways of doing it and it's like you got to change this is a new Capri I need to know what our garlic knots and pepperoni and cheese yes sir go hton I'll take care of that got it it's time that I grew up it's time that I start working as a a man and not as a butthead sausage and bean put some cheese on put basil on this right yeah put a little oregano oregano okay Jim good now we're getting a system convict it yes yeah what's next a 16 good I got hot food up here please serve it once we start hitting our Rhythm it was great cuz things were going out excuse me we settled down and we got it zoom in along how we doing so good the meatballs are our favorite thing this look really good it's delicious this is made from scratch you can tell this is so amazing it's been one hell of a roller coaster ride but we've learned a lot from Chef Ramsey and he's left us with a lot of inspiration and hope I can see that we will make it if we keep doing what we're doing Jim Jeff you've come a long way it's been a tough Journey yes and in order for this place to continue functioning you both must work at it yes don't clutter yes show up early yes lazy is a four-letter word yes good God bless you both thank you sir okay yeah thank you very much good luck we've went through a lot to get you know to get the nightmare into a a dream it's still a learning process but the future looks really good the Capri is going to work good luck God honestly I'm never never going to forget the twins in Eagle Rock let me tell you that thank you good night thank you very much jeez yes wow that was hard I mean really hard but I now really believe that both Jim and Jeff and their little restaurant can become a huge tourist attraction here in Eagle Rock and come on who doesn't live a pizza and a show oh that was hard man just one month after Chef Ramsay's departure can I take a picture of YouTube with with Jen you sure can the twins kept their promise and open for lunch it's excellent really good the new food and Decor have made Capri a hot spot in Eagle Rock come back again we're going to keep this going now this has been a life-changing experience thank you very much Chef Ramsey for what you did for us I think it's going to work it's going to work by the way we have homeade made meat Falls yeah next time on Kitchen Nightmares Chef Ramsey heads across the Bayou where the current owners have alienated the community that's just terrible this husband and wife team seem to be only focused on the bottom line I'm looking for financial rewards in this business Chef Ramsey faces the most deluded owners he's ever met ression don't run like this disagree I disagree with that also will they change their ways we are talk down to you are not a restaurant find out next time on Kitchen Nightmares tonight on Kitchen Nightmares Jeff Ramsey heads across the Bayou to zeks a famous neighborhood joint where the current owners have alienated the community that's just terrible everybody here is just kind of waiting for the place to Belly Up This husband and wife team seem to be only focused on the bottom M your passions about portion control measurements you don't give a about food they have neglected the menu what the hell is that and their loyal staff we are talked down to like we're dirt if you don't want to be here don't be here tonight Chef Ramsey faces the most deluded owners he's ever met ression don't run like this disagree I disagree with that I'll say he confronts them with the cold hard truth so how the is that special in your tiny mind when you started dealing with all this crap and your name's on that lease then you tell me what you want to do but will they change their ways it's us against y'all that is up or will their stubbornness shut down zekes once and for all you are not a Resturant that's tonight on Kitchen Nightmares located on the Mississippi River not far from the Gulf of Mexico is the New Orleans suburb of met a tight-knit community that is home to zek's a neighborhood restaurant opened in 2002 by a charismatic entrepreneur named Zeke ugast Zeke was 6'4 big and Goofy but you know what the man knew how to have a good time and he knew how to run a pretty good restaurant everyone came to zeks when it first opened because there was just a good vibe in this place good people food was always good we used to do 750 people in here on a Friday night but in 2005 Zeke tragically died during Hurricane Katrina and the ownership and the direction of the restaurant was up in the air after Katrina this place was in limbo so the cortello bought it and then they pretty much took on the place hi guys how are yall tonight welcome to zes when we bought zes we chose to keep the name because zekes did a very good business and that just made business sense to us all right guys first guess when Daryl first took over pretty much changed everything he cut staff he cut product he went to uh lesser quality wouldn't feed that to your dog and then on top of that he raised the prices it's an expensive it's a little over the top I feel as though I'm completely handcuffed in the kitchen dud I'd love dud like got steam clams that's not us I don't think that's us you know what I'm saying I'm always trying to beg him ple him can we try that can we do this and darl doesn't allow it trying to make chicken salad out of chicken ship I ask myself all the time why do I even stay here uhuh no sitting on the drive servers here are all talked down to or disrespected people just don't feel appreciated Daryl cut my pay in the last 6 months I can't afford raises right now and he made me work more hours since he cut my pay Dar we got three orders of green tomatoes left cutting them a little thick too I tell you that I'm not looking to squeak by I'm looking for financial rewards in this business C they Short change that kind of offended a lot of Zeke's regulars and this is just steadily declined meatballs PL and Bland unless he's got a pot of gold stash somewhere there's no way this restaurant would last you know a month all right payroll was today how' we do that's not a good question financially we are not doing great we got to catch up somewhere it's not Happ happening we're not going to make it if we don't have Chef Ramsey come in and tell us what he thinks we can do differently to change this because obviously what we're doing it's not really working physically emotionally it's been hard I have put everything I can possibly put into Z but seats aren't full so something's going on and we're killing ourselves trying to find out before heading to zeks Gordon has arranged to meet some met locals to gain some insight into the restaurant and the neighborhood oh doing good how we doing this morning very well indeed thank you morning morning how are we now tell me about the area Metro what does it uh what does it stand for it's a town on East Bank uh-huh they got a lot of people they got some good Russians sub there and have you heard of Russian called zeks I used to go there quite a bit I haven't been there in a while but before K train we used to go there quite a bit before Katrina we would go like every Friday it was great but after Katrina we probably only what was the difference in food got pricey and average oh really yeah the quality had gone down quite a bit and uh the atmosphere wasn't the same they had lost the magic the feel of the restaurant that just changed yeah thank you thank you after hearing unfavorable reviews Chef Ramsey heads over to zeks to continue his investigation and there is nothing more telling then lunch hello well hello Chef Ramy welcome to zeks I'm very Happ to be here nice to meet you come right this way all right guys I think we got a special guest her dad her dad help me get up to speed you are the owner yeah you run the business with Zeke my husband no my husband is Daryl Daryl and where is zek he is in the kitchen so who's Zeke Zeke was the original man who opened the restaurant um passed away right after Katrina and we purchased it from his estate so we've had it for almost 5 years what did you change after you bought it the menu items are similar we've definitely taken some off and changed some recipes and the chef is the same Emil is the kitchen manager yes who decision is it with the new dishes my husband Daryl he's got a couple of his recipes on the menu and where did he train as a chef he's never trained as a chef if you're not a chef why would you put dishes on the menu being in the business I guess um okay does the chef agree with those dishes or is it just because he's the owner that's why he gets the on I guess talk to him about okay let me have a look at the menu okay thank you you're welcome wow hello Hi how are you today I'm thank you how are you I'm so happy to be in Louisiana my first time good thank you your first name is Candace Candace I saw on the menu the oyster oysters cortell it's an invented dish for our restaurant the cortell is Daryl and Ellen so they made they made it up so the owners have named an oyster after them yes they have you bought the resturant now you want your name on the menu Yes sounds like someone struggling for power I've got to try one okay yeah and I must have some boiled shrimp boiled shrimp and what special do you have my Dy we have a chicken fried steak today let's go for it we do have also traditional bread pudding let's go for that and I think we're done okay thank you look what I got all right here we go when Daryl got here he kind of implemented his own menu it really gets frustrating because darl really has no idea culinary wi what he's doing Candace you ready I'm going to take out the boiled shrimp to him Chef Ramsey is going to love this food it's simple food it's basic food it's feel-good food but it's done very well and fresh okay boiled shrimp thanks D my first Louisiana shrimp yeah everything's soft they should peel easily and sort of pop out the shell but I'm struggling to peel them I mean that is nasty what I'm struggling for here here is the lack of freshness they feel and taste slightly mushy which is a big disappointment Candace where are the shrimps fresh they're fresh frozen fresh frozen I know it's kind of an A but you can buy fresh shrimp within a m yes yes the frozen shrimp tastes like sorry crap he wanted to know why we would get frozen shrimp when you can go to like the market and get them fresh every day it's not uncommon to have frozen shrimp because some things are okay for Frozen how we look on the oysters coming right now all right wow that back wall is hideous what a mess you got two seconds please yes and what's with the uh the swamp Decor whose idea was that um mine and my husband to eat in a swamp for children or for adults for both for both for both oy cell that's not wor thing all right here we go okay thank you all right what the hell is that these are the oysters cortell oysters cortell so suppose you go like that wow they're Dreadful oysters named after the owner I certainly wouldn't put my name on that I wouldn't even put my enemy's name on that take it for you m okay thank you that's depressing isn't it no just terrible oysters cortello I don't know what to say about that I eat them myself I think they're delicious absolutely delicious darl what did you say oyers cortell just ain't working this is killing me not to know what he's saying this is the fried chicken steak right correct thank you you're welcome plan as anything think no seasoning no care look at that Candace what the hell is that looked like it's just had a draft Tong cut out and deep fat fried people complain that the quality of the food here is horrible unbelievable Daryl's not listening to the feedback that he gets and he's going to do what he wants to do Daryl yep he said that it looks like somebody cut out a giraffe's tongue battery fried it I'm not going to agree with that it didn't look that way to me I mean that's what normally goes out it's a good product so it look like we cut out a giraffe's Tong wow wow wow Jesus thanks sty doesn't look fantastic but it tastes delicious who made that emal it makes it m I'm just so happy that Chef Rams he likes in the bread pudding it feels great to end on a good note love the bread pudding you like the bread pudding there we go loved it I took full responsibility for bread pudding that is all me Daryl doesn't really have influence on that thank God thank God he lik something I did I'll take that any day hello hello chef and this is darl the owner Chef introduce me to your uh Brigade Chef Emil Marcos em good to see you buddy Jason Carpenter Jason good to see you there's a lot of things that that need change and and you know Daryl is he's one of them can I talk about lunch yes my God what a disaster the food is below standard why wouldn't you buy fresh shrimp I simply don't have the time to go to the market excuse me where are we New Orleans come come on big boy chicken fried steak disaster what cut of meat was that not a very good cut no are you proud to serve that food no sir was that the same quality of steak that we're using years ago no sir then why have you changed the standard um it's it's up to Daryl is that a Cutting Corner method to save money Chef everything is to you but we had diners eating all lunch full dining room but nothing sent back do you honestly think just because they don't send it back that your food is amazing that's good enough for you to continue now you can't be that stupid point taken if they want to beat that stupid you've got no chance I don't buy the fact that it's bad quality food that's hard to believe this was once a great place coming up while Daryl and Ellen continue to be defensive we don't feel like it puts out an awful product you don't give a about food it's the staff goes on the offens you talk to us like dirt then at dinner service Chef Ramsey makes a shocking discovery so how the is that special in your tiny mind I don't have a tiny mind I'm telling you you have a tiny mind and makes an announcement that could mean the beginning of the end for Zs how would you feel if I told you all that after receiving some harsh words from Chef Ramsey the food is below standard Daryl has some words of his own you know chef says everything is embarrassing there's nothing good about the menu you know I don't buy that I will never believe the food is you're not going to Comm I've been eating this food all my life Chef Ramsey doesn't know a world on food that's it I mean cut all the food down you want you can't break me it's an hour before dinner service and Chef Ramsey hopes a private meeting with the Two Chefs Emil and Jason can shed some light on the restaurant's main issues okay so I don't get it some of the things I encounter there today were just awful that can't be your wish to cook with frozen ingredients we talk about it every day and it's just get swept on the table I tell him the second he starts cutting cost and getting a cheaper product you know it's going to taste like and trying to explain that to him you know is talking to this wall right here and how long's it been going on like that since the right around of time he took over the only thing Daryl and Ellen see is money and that's what scares me their whole purpose is money money money money money we feel like our hands are so tied as far as ordering goes everything goes the only other option was to leave me and him both go yes you know what do you do just walk out the place I mean we got a lot of personal memories in this place just to walk out of it granted I I get that but it doesn't stop you from having your voice everybody here is just kind of waiting for the place to belly up and go find a new job somewhere else I'm here to help put this freaking Place back on the map yes sir you're absolutely right we have only two options Chef Ramsey are God and I don't think the second comments happen anytime soon thanks for the catchup thank you thank you after gaining some insight from Jason and Emil hey I need shrimp portioned Chef Ramsey is eager to see how this restaurant functions in a dinner service how does this work uh am when were these done um last night why are they bagged he portioned them out to order Prett what's the idea of putting everything in bags portion size portion size I like to have everything in quantitative perspective if I give too much you get a happy customer here you don't get a good customer they're happy because they're getting three times what they should be getting I'm getting nothing I don't make money on that it's food you know we're not cutting piping Bing hi welcome to zek's how many do we have in the party it's jef Ramsey's first time in Louisiana come right this way please and not surprisingly zek's is completely booked and tonight our specials with lasagna and lasagna I got a seafood ploted no oyster sub shrimp I'm at the Expo station I like to see all the food go out inside a new potatoes down I uh make sure every dish goes out like I want it to go out can I run anything nope shrimp flatter can any of that go I'm waiting on dishes to complete the order it doesn't concern you that food's just dying in the window but we're pushing as hard as we can bloody hell been here a long time for Expediting is one thing standing here and saying nothing is another wow hell it's an hour into dinner service and the first wave of food is finally making its way out to the customers sorry about the weight they are backed up everybody's food at the table let me get uh your server my apologies and the food isn't the only thing that's getting a chili reception can I ask something do you mind not standing there like that it's so D I think you can be more Pro active I don't want to hover you know but you can make yourself busy okay I got it I'm ready good thank you all right look what I got what's that one lasagna lasagna when was the lasagna made last Thursday last Thursday and today is Thursday right correct Serv the stuff from a week ago help me to understand that uh that stupidity oh made made the pan we didn't sell it all it's wrapped up in p portions and Frozen I thought that's a bad thing lasagna it's all done fresh and cooked and um we'll wrap the portions up separately we'll put them in the freezer it works it is the best lasagna you're going to get is it special right yes it is okay so how the is that special in your tiny mind when it was cooked a week ago I don't have a tiny mind I'm telling you have a tiny mind it can't be that special if you're going to stand here and tell me that it's special the product is good Daryl runs his kitchen with 90% bravado and you know the other 10% he just Wings it this is a good product this is good food me my God it's getting worse yeah he's a tough nut your uh expediter so we have a special today when do you think that lasna was made today homemade lasna right last Thursday how could it be that special when it's from a week ago well you know it's frozen so it's not like sitting there getting Meo on it and our customers absolutely love the lasagna I don't think that's our biggest issue is lasagna I mean that's absolutely incorrect what do you think they would feel like if you told them today special was cooked a week ago Frozen I don't know I mean I'm sure they would probably be surprised that it was so good and that it was made last week in Frozen should I ask them all would you like me to walk with you I know I'm not going to walk I'm going to stand up and shout oh really yeah when you come out to restaurants and you read today's specials for instance a beautiful homemade lasagna would you expect that lasagna to be made today yes uh ladies and gentlemen how many of you have ordered lasagna how would you feel if I told you all that today's lasagna that's been served was made a week ago this is humiliating after making a shocking discovery about today's special when was the lasagna made last Thursday Chef Ramsey made an announcement today's lasagna that's been served was made a week ago that is not sitting well with customers my apologies to those that have ordered the lasna have a look at the potential other specials Bon of T thank you thank you this is humiliating it's absolutely better of course when it's fresh and served right out of the pan but it's not horrible I've just told the customers that today's Thea was reheated from a week ago the feedback was shock horror 86 of Thea yes sir yeah with shf Ramsay's announcement fresh in their minds get a get a check get the check okay customers have seem to have lost their appetite did youall eat already yeah I had the lasagna after witnessing a dinner service full of problems you got 2 seconds please yes absolutely Chef Ramsey is anxious to have a chat with the owners oh dear did you hear the customers tonight when I told them lasagna was a week old did you hear here's what happens cook lasagna and it doesn't sell you throw it away no we don't throw it away we rra it I'm here to help but I tell you what I can't help you when you're standing there and trying to come up with excuses to why customers pay good money for Frozen that cooked a week ago and you call it a special we don't feel like it puts out an awful product you don't give a about food that's not true your passions about portion control measurements Frozen Foods reheated in a microwave rests don't run like this disagree I disagree with that also definitely trust me you are not a restaurant you're the owner you paying rent here when you start dealing with all this crap and your name's on that lease then you tell me what you want to do after being stonewalled by owners in denial morning good morning Che Chef Ramsey has called a staff meeting 2 minutes please hoping to bring all of the restaurant's issues into the open okay I want you to tell me the frustrations the anger and the things that really upset you the most Emil um I I just feel as though I'm getting pounded with a mallet constantly when I walk into this place I went from working 40 hours to working about 50 for $400 a week that pisses me off I feel that we don't get any respect I'm here all the time I don't get to eat lunch I should have a meal I should have a shift meal this is messed up we are talked down to like we're dirt and it's not right listen um I really appreciate the openness and the honesty I knew it was bad but I didn't quite understand it it hit that um level of hurt I think it's just sad that we're all sitting here and that we actually have to even beat at this point I think we all the whole group of us here are pretty much struggling no one's getting that message across I need to get through to them Daryl and Ellen are about to arrive I want you to tell them everybody was saying what they wanted to say and getting it off their chest but it's kind of different from telling Chef ramsy versus telling Daryl don't be nervous I don't need to be afraid I I've got your back okay and here they are good morning good morning I've been here having a St meeting um we've gone through some issues um this morning that's been bothering them but rather than me trying to tell you how they feel I think they should speak certainly who's going to go first I'll go first I don't feel as though we all gain much respect around here and I don't think that you as our owner have our back Candace Ashley is that how you feel you really do talk to us like dirt sometimes my intent is not to talk down to somebody but that's how it comes out Jason talk to Daryl please my biggest problem that I have is just I don't think you have a clue as to how this place runs me yeah wow I think that you're so stuck on the numbers the actual essence of having a restaurant and serving good food and giving customers service and happy employees that that's gone I I don't understand we hear it every single night and every single day from our c customers what needs to be changed and why they don't come back we let you know these things and you don't give a nothing's done you don't care wow p p is ridiculous here I really don't want breakdown cuz I I've been in a long time and I'm not getting paid jack but somebody be here that long I've been here since 2006 by having I never got a pay raise okay let me say something real quick since we're all telling the truth first of all Daryl and I have taken thousands and thousands of dollars out of our personal account to pay your paychecks so why did I just close the place down we're not giving up we don't want to give up if you want to give up that's fine this isn't your business we don't want to leave each other because we all love each other we don't want to leave not at all but I need to make money to support my family you know what so do we y'all are acting like it's us against y'all and it's not this is a business we have cost and expenses I ask you to take that pay cut it's either that or labor cost get so high I'm out but you can go on five vacations in the summer and you're struggling for money right that is up period if you don't want to be here don't be here after Chef Ramsey arranged for the staff to air their grievances I don't think you have a clue as to how this place runs the defiant owners are not having any of it if you don't want to be here don't be here if I were piling up money back there then I can see you being pissed off we're not piling up money back there I can't show appreciation in dollars at this point they maybe have this picture of me with this pile of money going ha nobody's going to get it we don't have the money I'm accepting the truth from you guys accept it from me please things aren't going well I understand that but in terms of morale there's an air of discontent they feel abused and I'm not saying the staff are perfect but you're the owners and you set an example we have to fix what's broken within so how about starting over again and turning the page and the beginning of a new chapter I understand those frustrations you are wonderful people so I want you all here and you will have my respect I guarantee that from me and there's a lot of love for you guys from Ellen and I and I truly mean that good we did make some progress the is clearer okay it's a new day here at zek's I've got some ideas that I need to uh put into place to really start putting this place back on the map thank you honestly I don't think that Daryl and Ellen heard what what we were saying he was just saying what was right just to get Chef Ramsey off of his back we'll see what happens oh after attempting to open Daryl and Ellen's eyes to the staff morale problems Chef Ramsey has devised a plan to test the chefs and showcase their abilities okay it's been so obvious that you've been handcuffed by Daryl and here's what I want you to do show Daryl how creative how inspirational how exciting you can be with seafood there's a grocery store literally 2 miles away from here okay have a look at the ingredients get inspired come back get creative I want to see that on a plate yeah thank you Chef good right now I'm pretty jacked out Gordon Ramsey himself said Jason time for you to be inspired go let it happen go see what you got all right let's see they got fresh how may I help you Red Fish Fresh just put it out an hour and a half ago that's what we're looking for it's extremely liberating to have this freedom to Showcase and do what we want to do cook good food very nice to meet you thanks guys I am uh looking for red onions with asparagus do a red pepper this will be the last thing I get and we ready to ride there it is there it is Showcase the skills so happy think of something creative and really let it go yeah yes okay off we go guys je yeah I'm going to do a chicken fried steak at the same time okay BR own it yeah yes Che you going to put a little lime juice in there yes more I'm not done yet with it okay good yeah I love the idea the bacon anded ched nice so in terms of the inspiration tell me what it is try to keep it Southern with the Grits fresh with the salmon and classic with the Capers with the onions with the tomatoes good keeping it with the New Orleans theme red fish and then grilled vegetables fresh rice fresh ingredients you just a fun dish what a good job the difference of Night and Day let me tell you that beautiful now you say nothing you didn't cook them I cook them do you understand yes okay let's go come over guys please wow look at that you think of Louisiana first thing you think of is freshness but when I walked into your restaurant what I didn't expect was frozen Seafood so I got my team to get some ingredients for me like you both just have a little taste taste the freshness a beautiful Char grilled salmon done with grits creamy tasty it's absolutely phenomenal and I got hold of some uh red fish marinated zucchini with some rice and a really nice mango salsa oh my gosh this red fish is delicious it's phenomenal it's absolutely phenomenal phal delicious absolutely watching them eat my dish and not knowing that it was mine and to say that you know it looked like it was from their heart I'd like you just have a little taste of that chicken fried steak I just lightly pounded it and then fried it twice so it should just melt in your mouth it does melt literally literally melted Jeff and couldn't believe how good it was the presentation was beautiful and it was fresh ingredients and they tasted wonderful they're all absolutely phenomenal you taste the difference absolutely yeah there's something you need to know about the seafood dishes I didn't cook them the Two Chefs put those dishes together wow the seafood dishes mhm are your boys delicious absolutely wow phen they really are they're phenomenal didn't really open my eyes to what I I I wasn't letting them do honestly food is Art and I was not letting them create their art these ARS just delicious they're beautiful and they come from right inside you I know that you did a fantastic job it feels really good that Daryl and Ellen recognize my potential and I think that my abilities have been shown and hopefully this is the first step forward this is the new zeks I can see that's what we're looking for and all I could really think to myself was about time you see it really good job well done it's incredible coming up oh my gosh it's the biggest restaurant redesign in the history of Kitchen Nightmares this is surpass anything I could possibly imagine but it all could be for nothing if Daryl can't stick with Chef Ramsay's new plan we looking three chops and alligator slow down for one minute let us catch up everybody stop just stop after finally having at least a small breakthrough with the owners Jeff Ramsey decides to have his team work through the night on the biggest restaurant makeover they have ever done right good morning morning chef excited are you ready to see the new zeks yes let's go welcome to the new zeks here we go come in please here we go oh my God you kidding me in in in oh nice oh man that's my gosh oh that's nice look get there oh my god let's start with the walls gone is the swamp look at all the the all the old doors reclaimed doors got that Nostalgia and it's got that Comfort fil right look at this you've got the most amazing chairs brand new chairs it just feels authentic let me say this please you have found our identity wonderful This Is Us astonished I mean truly I didn't really have any expectations but this has surpassed anything I could possibly imagine there is one more thing I'd like to show you you're going to start peeing your pants man that's it there we are our boil house oh my God from shuing your oysters to cooking your shrimp this is going to be a substantial part of the menu and ail it's going to take so much pressure off you and Jon this should just run on its own and it should almost always double the turnover did I see you smile again that's the second time in 24 hours dude huh they're going to arrest you for being too happy Jeff Ramy has given this staff this place my family our friends our customers A New Beginning it's unbelievable honestly when people would ask me where I work I would never say zeks I just say I'm a cook mhm now I I'm I'm proud to say that I work here A New Beginning and a new identity for zekes along with making the decor more inviting Chef Ramsey has replaced Zeke's outdated stale menu with a modern update of classic New Orleans Cuisine oh my gosh my goodness me but this is going to put zek's back on the map smell it be careful it's fresh every dish is absolutely beautiful okay let's start off top of the table Zeke's house boil yes bucket of shrimps yes bucket of blue crabs a great sharing festive localized bucket push them okay back in the menu the Entre peacan crusted catfish so with a classic TARTA sauce and a herb salad country fight steak big hit say no more such a gravy delicious slightly heated in that gravy so got a nice little burn at the back of your throat blackened alligator wonderful Creole sauce absolutely delicious because this has now become not the old zeks your zeks thank you you've got your identity now make it yours absolutely incredible beautiful come here a thank come here the way Chef created the menu and the dishes uh they don't have a menu like that around here dig in enjoy so not only do we have something great to put on the table but it's not anywhere around nobody else has it oh my God you taste the cornbread menu is phenomenal I'm proud to have it and excited and can't wait for everybody else to come in and try it it's delicious I feel right now we have the most diverse Louisiana Southern menu I mean we very well may have the best menu rich in flavor rich in texture wow hi guys welcome to zek the community of mety had a love affair with this restaurant that went sour enjoy enjoy enjoy shrimps are amazing jef Ramsey's revamp and tonight's relaunch will be a strong indicator if it's possible for this love affair to resist I'm going to try you SM I'm going I'm going to try the black at the alligator and with so many changes in place and so many people in the dining room Chef Ramsey is hoping the boil house will take some of the pressure off the kitchen any um any orders on yet in the board house no nothing in the board housee already so get hold of the waes call them in and say right start pushing them and got to use that place got to get used to that let's go Rachel sell boil food sell one okay sell one to a big table please tonight we have a um special it's boiled lobster for two I don't know if you saw it on the menu but sell it by the bucket just bring us two to coming right up two buckets of lobsters for table five two two buckets of lobster please let's go put a little bit of butt on there give it a nice little glaz okay good that's it two lobsters let's go look what I have for y y'all enjoy looks good look at this WOW with the boil house now being utilized and satisfying customers it's clearly allowed some breathing room for the kitchen you're 8 minutes on B Crab at 33 however it's now up to Daryl to manage the time wisely I worked hard today let's make it happen you've got to focus on that window communicate with these guys one table leaving one table working so we don't get bugged down yes yes sure I need an alligator I need a strip give me 3 minutes on that let's go we need to push food up there and cook it as fast as we can green tomatoes choc oers I need it fast let's work one at a time it's not a race are we looking three chops and alligator hold on one second Daryl mother chop how we looking darl slow down for one minute let us catch up huh hell with Daryl calling multiple tickets at the same time grits Mash sweet potatoes and more focused on spe than anything else what ticket is it for the kitchen is now completely confused how's my pan catfish where's my New York strip got to go just put them in the window and we'll figure out how to Plate them yes whatever you got make sure it's done huh I was being told that I need this this and this right now and I just try and move as fast as I can and get the food out say it just looks like crap do you agree yeah no garnish no goes in the window like that Daryl has managed to get the cooks prod loen the food at a much quicker Pace thank that look really I don't think this is but the dishes are not at the level that they should be so is that is that cooked it's not is it excuse me can I get you another one St yeah guys the fish is raw not tonight just just stop 24 is out everybody stop what a joke it's relaunch night at zeks mother chop how we looking darl slow down for one minute let us catch up huh and with Daryl pushing the cooks food is leaving the kitchen quickly can I get you another one stuff sure unfortunately it's also coming back quickly guys the fish is raw not tonight oh man just stop everybody stop am Jason come around I'd rather be 3 4 minutes later than Rush food out there and the shit's coming back not tonight an exper should definitely set the tone for the rest of the kitchen I think Daryl lost control today uh it's just a big catastrophe what we've got to do is focus on one table at a time we've got to communicate Dar talk to me don't get S where you at Dar what table you on darl take responsibility I have to stop refocus let's get these tickets out one at a time I need to do a better job of communicating very simply all right guys let's focus where you at now Daryl ban catfish and black and alligator in is saying Daryl table one let's go move to the next ticket I got 33 black and alligator pecan catfish coming right now Daryl let's go following Chef Ramsay's advice of focusing on one table at a time what table you want table 10 yeah Daryl and the chefs are now in syn please let's get this to uh 31 blacken alligator perfectly cooked dishes are leaving the kitchen that's and are being enjoyed by thrilled customers that's delicious folks new are h now that this restaurant is on its way to a successful relaunch hi Chef Ramsey is ready to spread the word what happened with the restaurant before why did you come here this place was legendary um it lost its weight it's now back on the map and two new owners that are going to start their own beginning of a new chapter what is the feedback you're already getting for tonight that the food is fantastic I mean the menu's it's fabulous I highly recommend that you come in and try it let's finish let's finish somebody get this the 14 please there no more tickets coming in let's get this stuff out of here gous delicious that's a wrap Jack the end of the night the way it ended made you feel good I think Daryl showed more personality tonight than he showed in the last few years we still have some improvements to make but you can see it's on the right track nice job good night ladies thank you thank you so much okay tonight was about establishing a new zeks and you achieved it yes yes for my first time in New Orleans me did you give me a a challenge if Chef Ramsey told me a week ago that all these changes were going to happen why don't I ding I don't think I would have really believed it can I just have a quick word with you two amazing look at this place the potential is huge I know fantastic it's now your zekes run with it and darl you do care and you do have a heart a big heart show it to your staff indeed I will don't don't hide that I'm ready to do things the right way ready to get moving it's a new it's a new life it's new energy good job thank you thank good night good night good night good night we had a lot of issues here when I first arrived the staff were at war with the owners the food was miserable and the restaurant was seriously struggling for an identity but what I witnessed was a phenomenal comeback and how fitting is that that it took place here in the most resilient city across America New Orleans we called lasagna not so special in the weeks that followed a glowing report on the local news as a family as a restaurant it's back on the map brought a surge of customers to the restaurant Hi how are you all Daryl and Ellen are doing their best to raise staff morale you all did an excellent job I can't do this without you guys and are reaching out to the community and we really thank you all for coming here it means a lot to us thanks but zeks back on the map next time on Kitchen Nightmares Chef Ramsey heads to Bourbon straight to a restaurant run by Two Brothers Mo you're the one who's supposed to be H this and Ramy just listen to what the I'm telling you who used their eery as a Battleground Gordon is completely disgusted and totally appalled and challenged by the management punch me do what the you want to do that's next time on the most explosive Kitchen Nightmares of the year we just shut on the Restaurant t night\n"