**The Perfectly Fine Mac Pro: A Case Study in Apple's Excellent Customer Service**

As I sat at the Genius Bar, my trusty Mac Pro in front of me, I couldn't help but feel a sense of relief wash over me. My laptop had been experiencing some... unusual issues, to say the least. The screen would flicker and freeze, and no matter what I did, I just couldn't seem to get it back up to speed. But after a thorough diagnosis by the Genius Bar team, all was revealed to be nothing more than a problem with the graphics card.

**A Diagnosis and a Repair**

The guy who diagnosed my Mac Pro told me that the graphics card was indeed the culprit, and he even offered to replace the logic board if needed. But before we could take it any further, I realized that I didn't have the graphics card in stock, so it would be best to leave it at the Apple Store for a few days while they sourced the part. It's always better to wait than to risk taking something home and having it break again. And besides, I wanted to make sure that my Mac Pro was fixed properly.

**A Genius Bar Experience**

I have to say, the experience at the Genius Bar was top-notch. The team took my laptop right away, diagnosed the problem quickly and efficiently, and even offered to replace the logic board if needed. They were friendly, knowledgeable, and genuinely concerned about fixing my Mac Pro. I was impressed.

**The Repair Process**

A couple of days later, I returned to the Apple Store to collect my repaired Mac Pro. The team had done an excellent job, and everything seemed perfectly fine. No signs of damage or wear and tear - it was like nothing had ever happened. They also called me to let me know that the repair was complete and that I could pick up my laptop at any time.

**The Importance of Apple Care**

One of the things that really stood out during this experience was the importance of having AppleCare. The Genius Bar team told me that it's a great investment, not just because it covers repairs like mine, but also because it provides peace of mind. And let me tell you, I'm glad I have AppleCare on my Mac Pro - it saved me from a potentially costly repair bill.

**A Lesson Learned**

As I watched the repair process unfold, I couldn't help but think about all the things that could go wrong with a new laptop. But with AppleCare, I feel like I'm protected. And besides, the experience at the Genius Bar was so positive that it made me realize just how much of a difference having a good support system can make.

**A Side Note**

On my way home from the Genius Bar, I stopped by the Apple Store to pick up my repaired Mac Pro. As I walked in, I noticed a few people chatting with one of the employees. One of them spotted me and exclaimed, "Oh, it's you! I love your shirt!" And as we chatted for a bit, I realized that this was exactly what I needed - some positive reinforcement after a potentially stressful experience.

**The Verdict**

All in all, my experience with Apple was nothing short of excellent. From the diagnosis to the repair process, everything was handled with care and professionalism. And let me tell you, it's nice to have a company that stands behind its products like Apple does. So if you're thinking of buying a new laptop, do yourself a favor and get AppleCare - trust me, you won't regret it.

**A Final Note**

As I left the Apple Store with my repaired Mac Pro in hand, I couldn't help but feel a sense of gratitude towards the Genius Bar team. They truly made an effort to ensure that everything was done right, from diagnosis to repair and beyond. And as I settled back into work, I couldn't help but think about how much I love my new Super Monkey Ball game - it's such a great way to unwind after a long day.

**A Quick Update**

As I sit here writing this article, I realized that I had almost forgotten about the iPhone 2.0 firmware update I installed earlier today. It was a breeze, and everything seems to be working perfectly now. And let me tell you, it's great to have all my apps running smoothly once again.

**The Parting Shot**

As I finish up this article, I couldn't help but think about how much I love my Mac Pro - it's such a trusty companion, always there for me when I need it. And with AppleCare on board, I know that I can rely on them to have my back if anything goes wrong in the future.

**A Quick Interlude**

I have to say, as I was typing out this article, my mom kept popping up at the door, asking what time her favorite TV show was coming on. I'm not kidding - it's like she has a sixth sense for when someone is trying to write an article. But despite all the interruptions, I managed to stay focused and get everything down.

**The Final Verdict**

And so, there you have it - my experience with Apple and their excellent customer service. If you're in the market for a new laptop or other Apple product, do yourself a favor and give them a try. You won't regret it!

"WEBVTTKind: captionsLanguage: enthis is a story of an Apple Store Genius Bar experience and it's July 8th 2008 and my Mac Pro is having graphics card issues despite what you see behind me maybe it'll freeze in a few seconds but in a long long story short my Mac Pro is having issues it'll randomly lock up I see graphical glitches on the screen once in a while and it's just unreliable right now which is why I'm using my power book as you can see down there and yeah Special thanks to you Ramen real quick thank you for helping me on my website about how to diagnose my Mac Pro in single user mode which basically convinced me that it is the graphics card and before anybody wonders yes I did try taking out the ram um that I recently installed about a month ago and know that is not the cause of the problems it is indeed the graphics card at least I'm I'm pretty sure it's the graphics card this there's 90% chance so yes this time tomorrow technically later today it's already past midnight um I will be going to the sage more Apple Store in Marlon New Jersey um I have a Genius Bar appointment at 2:00 p.m. they say they're to they say to arrive there 5 minutes early but I'm sure we'll get there probably like 15 minutes early I'm really hoping they have a graphics card for my Mac Pro um in store like in the back or something so they can repair my Mac Pro right away cuz I really can't go a night without it technically I can but that thing drives my website and my stream and my web design Photoshop work my video editing it's just I I don't need it but I really really depend on it so that's why I kind of need it so you know and plus it's it's my baby it's it's special to me laugh if you will but I'm pretty much attached to it whatever anyway um yeah so this is a video documentary of my Genius Bar experience just to let you know how it went um i' I've heard some really good stories but I've also heard some really bad stories so I'm pretty sure well I'm really hoping mine's good like I said I really hope they have the graphics card in store that way I can get in and get out even if it's not the 7300 GT which I which I currently have cuz I believe it's um discontinued at this point um that would be really cool if they could at least upgrade me for free to a newer and better graphics card if not I will take the same exact graphics card problem free so let's let's just hope I'm in there and out within an hour or so so all right without further Ado enjoy my video documentary and yeah see you in the car it is officially morning well technically it was morning last night but you know what I mean I slept woke up showered all that good stuff um and I tried to launch Safar on my Mac Pro this morning and this is what I got look at that that just effed up that is not normal that should be my website and you can see it's Safari up there so it's pretty safe to say it is a graphics card issue so yeah that was just a quick update um we will be going in the car soon so see you there okay guys so as you can see we're in the car either that or my room's Compact and it's own wheels um yes as you can see behind me my baby is there all strapped in like the big girl she is and yes she is a big girl she got the seat Bel and as you can hear in the background EXT wide mood my mother's here say hi Mom hi guys just to warn you why I'm laughing just to warn you and me and all of you guys watching this isn't one of my family type videos this is based this is based around my Genius Bar experience so don't expect like serious don't expect like lots of jokes and just happy times just cuz David it's not happy right now this is a very depressing moment it's not very often you see a Mac Pro in the back seat so he's been crying to blues for days yeah sucks cuz I just want to get back to my normal Computing you know he's afraid they're going to keep it for a week yeah they better have graphics cards in stock cuz I I Can't Live Well I I can live without it but it's very tough and Dave if you happen to watch this video he put another hole in the wall taking it downstairs yeah I kind of hit the wall with it on the way the Mac Pro is perfectly fine but that thing cuts through walls like scissors and paper I guess you could say is that weird okay all right guys um I already recorded like a 2our intro or something 2 hour yeah 2 minutes going to stop at WWA first before we get on we're going to stop at Wah wa so yeah um to you techie people just to warn this won't be a totally tech tech tech video um my subscribers know by now that I'm the person that kind of rambles with gay music in the background I'm sorry no offense to gays I'm open then whatever not myself it's like G bres bris okay anyway um guys stay tuned for hopefully goodness oh and disclaimer I will not be taping inside the Genius Bar I mean inside the Apple Store so that's just a little little disclaimer this is kind of like a car Adventure I don't think theyd let you anyway would they probably not they shot you down that when you tried to walk into one store New York City doesn't care though whatever all right stay tuned even the geese are here for the Apple store anyway we're now in the prominade um it's a very nice place it's a very classy um Shopping Center yeah go left so yeah we are here the App Store is somewhere up here I saw one pulling in I think this only my second time being at this one and this is my first time revisiting the first Apple Store I've ever been to this is a matter of life or death either I'm going home with my Mac Pro tonight or I'm going to have to leave it for a while like as long as a week so but let's hope it's not the ladder oh is that it with the white building yeah apple loves their white which is good yeah see that booger took my close actually looks so small from the outside but I think it's a pretty deep store oh look he took my oh here's a close spot DAV it it's right there is that good there you go oh you're very close cuz this Mac Pro is heavy there you go oh look iPhone 3G posters up very nice we should came Friday to get it fix DAV it all right guys um I think we'll wait a little bit since we're early heck no let's go check in you can check in I have to find a rest hi right guys next time you see me on camera I'll be reporting what happened wish me luck wish us luck I won't lie I'm nervous cuz smack Frozen important to me all right be back soon we are back in the car and yes there is sadly no Mac Pro behind me turns out she has a graphics card issue she wouldn't even power on guys I just started balling in the in the Apple Store I I like started crying they like had to get me tissues it's horrible no I'm serious no I'm kidding I didn't cry guys however it is very depressing knowing I won't have my Mac Pro for a couple nights that's like setting Smokey a like to the vet because he has like a bad disease and they need to give him a new graphics card or something just not right not right at all and the weird thing is it wouldn't even display video this time guys uh which basically tells me yeah it has to be the graphics card and and I showed the guy a screenshot of my Safari window freaking out this morning the movie you saw towards the beginning uh the clip the clip you saw in the beginning of this movie this video cuz I took a picture of it with my iPhone but yeah um and he he pretty much confirmed along with me that it is the graphics card and he said he might even replace the logic board but yeah the reason it has to stay a couple nights is because I don't have the graphics card in stock so obviously I I'm not going to take it home bring it back had them install it makes sense to leave it there I I will miss it very much but what are your thoughts mom I think it'll be fine does you lost a child good hands my shirt God uses a Mac I got probably at least five or so people telling me that they like my shirt and I'm like you know what it's true and on a side note the um Genius Bar experience was very good so far um I will give my full Mini review at the end of this video cuz unfortunately this video won't be finished until a couple days from now so yeah problem going over there I don't know all right guys um I will see you in a couple days but for you it'll be like a second due to iMovie magic stay tuned it is July 11th only 2 days later after turning in my Mac Pro for repair and as you can see she is home she is safe and she is hooked up and yes I'm doing a clean install of o 10 just because I'm paranoid like that but yes I did I did run some test I launched a bunch of u a bunch of applications um I played World of Warcraft for like 2 minutes and I I did not notice any bugs or glitches whatsoever so it looks to be fixed guys Within two days Apple ordered the part had it back and they put in the same uh graphics card a 7300 GT which is perfectly fine with me cuz it was free not technically free it's part of Apple Care BS overall um in a few thoughts in a few sentences I mean the the Genius Bar was very good um they took me right away they took my Mac Pro diagnosed it it wouldn't even show video in this store like I said before you can see Mar in the background just kind of chilling back there um and they called today and it's back guys I didn't I didn't have any problems whatsoever the case is perfectly clean as as as far as I can tell there's there's nothing damaged no imperfections and stuff like that and oh look at that install succeeded so I'm holding it in my left hand for a second the mouse I mean the camera so yes overall I have to say excellent service um lesson of the day Buy Apple Care guys yes it is quite pricey but when you factor how much you actually spent on the product it's definitely worth it and yes I I didn't buy this myself it was a Christmas gift which I'm very fortunate for but I am very also also very fortunate for my Dad buying Apple Care for that uh for the Mac Pro so because of that we got it for free uh the repair and yes ma um all all new Macs do come with one year fore uh free warranty which is good but the chance is something going wrong after that first year I don't want to say it's a pretty good chance but it could happen and why why even take the chance right so yeah I'm talking really fast cuz I just want to get this video done it's been a couple days and I just want to get this on YouTube so all right guys thanks for watching and like I said overall great service Apple very good and overall it was a very good day in terms of Apple um I did get iPhone 2.0 firmware installed and I I I already have applications bong and I purchased Super Monkey Ball for only 10 bucks and as far as I can tell it is worth it excellent job I mean excellent day in terms of um Apple news as you can see my case is breaking here you go this is off topic um but yeah I just figured you guys would like to see the iPhone 2.0 I know that is not the 3G version that's the old version which I actually prefer all right now this video is getting a little long thanks for watching guys and uh yeah get a Mac and Apple Care so this is just a little extra outtake for you guys um apparently my mom freaks out if I try to open the door watch even though even though she knows it's coming watch this that's it I'm out of here it's not funny stop having anxiety attack there you have I guess that's a good thing since she's safe she can't free I can't freethis is a story of an Apple Store Genius Bar experience and it's July 8th 2008 and my Mac Pro is having graphics card issues despite what you see behind me maybe it'll freeze in a few seconds but in a long long story short my Mac Pro is having issues it'll randomly lock up I see graphical glitches on the screen once in a while and it's just unreliable right now which is why I'm using my power book as you can see down there and yeah Special thanks to you Ramen real quick thank you for helping me on my website about how to diagnose my Mac Pro in single user mode which basically convinced me that it is the graphics card and before anybody wonders yes I did try taking out the ram um that I recently installed about a month ago and know that is not the cause of the problems it is indeed the graphics card at least I'm I'm pretty sure it's the graphics card this there's 90% chance so yes this time tomorrow technically later today it's already past midnight um I will be going to the sage more Apple Store in Marlon New Jersey um I have a Genius Bar appointment at 2:00 p.m. they say they're to they say to arrive there 5 minutes early but I'm sure we'll get there probably like 15 minutes early I'm really hoping they have a graphics card for my Mac Pro um in store like in the back or something so they can repair my Mac Pro right away cuz I really can't go a night without it technically I can but that thing drives my website and my stream and my web design Photoshop work my video editing it's just I I don't need it but I really really depend on it so that's why I kind of need it so you know and plus it's it's my baby it's it's special to me laugh if you will but I'm pretty much attached to it whatever anyway um yeah so this is a video documentary of my Genius Bar experience just to let you know how it went um i' I've heard some really good stories but I've also heard some really bad stories so I'm pretty sure well I'm really hoping mine's good like I said I really hope they have the graphics card in store that way I can get in and get out even if it's not the 7300 GT which I which I currently have cuz I believe it's um discontinued at this point um that would be really cool if they could at least upgrade me for free to a newer and better graphics card if not I will take the same exact graphics card problem free so let's let's just hope I'm in there and out within an hour or so so all right without further Ado enjoy my video documentary and yeah see you in the car it is officially morning well technically it was morning last night but you know what I mean I slept woke up showered all that good stuff um and I tried to launch Safar on my Mac Pro this morning and this is what I got look at that that just effed up that is not normal that should be my website and you can see it's Safari up there so it's pretty safe to say it is a graphics card issue so yeah that was just a quick update um we will be going in the car soon so see you there okay guys so as you can see we're in the car either that or my room's Compact and it's own wheels um yes as you can see behind me my baby is there all strapped in like the big girl she is and yes she is a big girl she got the seat Bel and as you can hear in the background EXT wide mood my mother's here say hi Mom hi guys just to warn you why I'm laughing just to warn you and me and all of you guys watching this isn't one of my family type videos this is based this is based around my Genius Bar experience so don't expect like serious don't expect like lots of jokes and just happy times just cuz David it's not happy right now this is a very depressing moment it's not very often you see a Mac Pro in the back seat so he's been crying to blues for days yeah sucks cuz I just want to get back to my normal Computing you know he's afraid they're going to keep it for a week yeah they better have graphics cards in stock cuz I I Can't Live Well I I can live without it but it's very tough and Dave if you happen to watch this video he put another hole in the wall taking it downstairs yeah I kind of hit the wall with it on the way the Mac Pro is perfectly fine but that thing cuts through walls like scissors and paper I guess you could say is that weird okay all right guys um I already recorded like a 2our intro or something 2 hour yeah 2 minutes going to stop at WWA first before we get on we're going to stop at Wah wa so yeah um to you techie people just to warn this won't be a totally tech tech tech video um my subscribers know by now that I'm the person that kind of rambles with gay music in the background I'm sorry no offense to gays I'm open then whatever not myself it's like G bres bris okay anyway um guys stay tuned for hopefully goodness oh and disclaimer I will not be taping inside the Genius Bar I mean inside the Apple Store so that's just a little little disclaimer this is kind of like a car Adventure I don't think theyd let you anyway would they probably not they shot you down that when you tried to walk into one store New York City doesn't care though whatever all right stay tuned even the geese are here for the Apple store anyway we're now in the prominade um it's a very nice place it's a very classy um Shopping Center yeah go left so yeah we are here the App Store is somewhere up here I saw one pulling in I think this only my second time being at this one and this is my first time revisiting the first Apple Store I've ever been to this is a matter of life or death either I'm going home with my Mac Pro tonight or I'm going to have to leave it for a while like as long as a week so but let's hope it's not the ladder oh is that it with the white building yeah apple loves their white which is good yeah see that booger took my close actually looks so small from the outside but I think it's a pretty deep store oh look he took my oh here's a close spot DAV it it's right there is that good there you go oh you're very close cuz this Mac Pro is heavy there you go oh look iPhone 3G posters up very nice we should came Friday to get it fix DAV it all right guys um I think we'll wait a little bit since we're early heck no let's go check in you can check in I have to find a rest hi right guys next time you see me on camera I'll be reporting what happened wish me luck wish us luck I won't lie I'm nervous cuz smack Frozen important to me all right be back soon we are back in the car and yes there is sadly no Mac Pro behind me turns out she has a graphics card issue she wouldn't even power on guys I just started balling in the in the Apple Store I I like started crying they like had to get me tissues it's horrible no I'm serious no I'm kidding I didn't cry guys however it is very depressing knowing I won't have my Mac Pro for a couple nights that's like setting Smokey a like to the vet because he has like a bad disease and they need to give him a new graphics card or something just not right not right at all and the weird thing is it wouldn't even display video this time guys uh which basically tells me yeah it has to be the graphics card and and I showed the guy a screenshot of my Safari window freaking out this morning the movie you saw towards the beginning uh the clip the clip you saw in the beginning of this movie this video cuz I took a picture of it with my iPhone but yeah um and he he pretty much confirmed along with me that it is the graphics card and he said he might even replace the logic board but yeah the reason it has to stay a couple nights is because I don't have the graphics card in stock so obviously I I'm not going to take it home bring it back had them install it makes sense to leave it there I I will miss it very much but what are your thoughts mom I think it'll be fine does you lost a child good hands my shirt God uses a Mac I got probably at least five or so people telling me that they like my shirt and I'm like you know what it's true and on a side note the um Genius Bar experience was very good so far um I will give my full Mini review at the end of this video cuz unfortunately this video won't be finished until a couple days from now so yeah problem going over there I don't know all right guys um I will see you in a couple days but for you it'll be like a second due to iMovie magic stay tuned it is July 11th only 2 days later after turning in my Mac Pro for repair and as you can see she is home she is safe and she is hooked up and yes I'm doing a clean install of o 10 just because I'm paranoid like that but yes I did I did run some test I launched a bunch of u a bunch of applications um I played World of Warcraft for like 2 minutes and I I did not notice any bugs or glitches whatsoever so it looks to be fixed guys Within two days Apple ordered the part had it back and they put in the same uh graphics card a 7300 GT which is perfectly fine with me cuz it was free not technically free it's part of Apple Care BS overall um in a few thoughts in a few sentences I mean the the Genius Bar was very good um they took me right away they took my Mac Pro diagnosed it it wouldn't even show video in this store like I said before you can see Mar in the background just kind of chilling back there um and they called today and it's back guys I didn't I didn't have any problems whatsoever the case is perfectly clean as as as far as I can tell there's there's nothing damaged no imperfections and stuff like that and oh look at that install succeeded so I'm holding it in my left hand for a second the mouse I mean the camera so yes overall I have to say excellent service um lesson of the day Buy Apple Care guys yes it is quite pricey but when you factor how much you actually spent on the product it's definitely worth it and yes I I didn't buy this myself it was a Christmas gift which I'm very fortunate for but I am very also also very fortunate for my Dad buying Apple Care for that uh for the Mac Pro so because of that we got it for free uh the repair and yes ma um all all new Macs do come with one year fore uh free warranty which is good but the chance is something going wrong after that first year I don't want to say it's a pretty good chance but it could happen and why why even take the chance right so yeah I'm talking really fast cuz I just want to get this video done it's been a couple days and I just want to get this on YouTube so all right guys thanks for watching and like I said overall great service Apple very good and overall it was a very good day in terms of Apple um I did get iPhone 2.0 firmware installed and I I I already have applications bong and I purchased Super Monkey Ball for only 10 bucks and as far as I can tell it is worth it excellent job I mean excellent day in terms of um Apple news as you can see my case is breaking here you go this is off topic um but yeah I just figured you guys would like to see the iPhone 2.0 I know that is not the 3G version that's the old version which I actually prefer all right now this video is getting a little long thanks for watching guys and uh yeah get a Mac and Apple Care so this is just a little extra outtake for you guys um apparently my mom freaks out if I try to open the door watch even though even though she knows it's coming watch this that's it I'm out of here it's not funny stop having anxiety attack there you have I guess that's a good thing since she's safe she can't free I can't freethis is a story of an Apple Store Genius Bar experience and it's July 8th 2008 and my Mac Pro is having graphics card issues despite what you see behind me maybe it'll freeze in a few seconds but in a long long story short my Mac Pro is having issues it'll randomly lock up I see graphical glitches on the screen once in a while and it's just unreliable right now which is why I'm using my power book as you can see down there and yeah Special thanks to you Ramen real quick thank you for helping me on my website about how to diagnose my Mac Pro in single user mode which basically convinced me that it is the graphics card and before anybody wonders yes I did try taking out the ram um that I recently installed about a month ago and know that is not the cause of the problems it is indeed the graphics card at least I'm I'm pretty sure it's the graphics card this there's 90% chance so yes this time tomorrow technically later today it's already past midnight um I will be going to the sage more Apple Store in Marlon New Jersey um I have a Genius Bar appointment at 2:00 p.m. they say they're to they say to arrive there 5 minutes early but I'm sure we'll get there probably like 15 minutes early I'm really hoping they have a graphics card for my Mac Pro um in store like in the back or something so they can repair my Mac Pro right away cuz I really can't go a night without it technically I can but that thing drives my website and my stream and my web design Photoshop work my video editing it's just I I don't need it but I really really depend on it so that's why I kind of need it so you know and plus it's it's my baby it's it's special to me laugh if you will but I'm pretty much attached to it whatever anyway um yeah so this is a video documentary of my Genius Bar experience just to let you know how it went um i' I've heard some really good stories but I've also heard some really bad stories so I'm pretty sure well I'm really hoping mine's good like I said I really hope they have the graphics card in store that way I can get in and get out even if it's not the 7300 GT which I which I currently have cuz I believe it's um discontinued at this point um that would be really cool if they could at least upgrade me for free to a newer and better graphics card if not I will take the same exact graphics card problem free so let's let's just hope I'm in there and out within an hour or so so all right without further Ado enjoy my video documentary and yeah see you in the car it is officially morning well technically it was morning last night but you know what I mean I slept woke up showered all that good stuff um and I tried to launch Safar on my Mac Pro this morning and this is what I got look at that that just effed up that is not normal that should be my website and you can see it's Safari up there so it's pretty safe to say it is a graphics card issue so yeah that was just a quick update um we will be going in the car soon so see you there okay guys so as you can see we're in the car either that or my room's Compact and it's own wheels um yes as you can see behind me my baby is there all strapped in like the big girl she is and yes she is a big girl she got the seat Bel and as you can hear in the background EXT wide mood my mother's here say hi Mom hi guys just to warn you why I'm laughing just to warn you and me and all of you guys watching this isn't one of my family type videos this is based this is based around my Genius Bar experience so don't expect like serious don't expect like lots of jokes and just happy times just cuz David it's not happy right now this is a very depressing moment it's not very often you see a Mac Pro in the back seat so he's been crying to blues for days yeah sucks cuz I just want to get back to my normal Computing you know he's afraid they're going to keep it for a week yeah they better have graphics cards in stock cuz I I Can't Live Well I I can live without it but it's very tough and Dave if you happen to watch this video he put another hole in the wall taking it downstairs yeah I kind of hit the wall with it on the way the Mac Pro is perfectly fine but that thing cuts through walls like scissors and paper I guess you could say is that weird okay all right guys um I already recorded like a 2our intro or something 2 hour yeah 2 minutes going to stop at WWA first before we get on we're going to stop at Wah wa so yeah um to you techie people just to warn this won't be a totally tech tech tech video um my subscribers know by now that I'm the person that kind of rambles with gay music in the background I'm sorry no offense to gays I'm open then whatever not myself it's like G bres bris okay anyway um guys stay tuned for hopefully goodness oh and disclaimer I will not be taping inside the Genius Bar I mean inside the Apple Store so that's just a little little disclaimer this is kind of like a car Adventure I don't think theyd let you anyway would they probably not they shot you down that when you tried to walk into one store New York City doesn't care though whatever all right stay tuned even the geese are here for the Apple store anyway we're now in the prominade um it's a very nice place it's a very classy um Shopping Center yeah go left so yeah we are here the App Store is somewhere up here I saw one pulling in I think this only my second time being at this one and this is my first time revisiting the first Apple Store I've ever been to this is a matter of life or death either I'm going home with my Mac Pro tonight or I'm going to have to leave it for a while like as long as a week so but let's hope it's not the ladder oh is that it with the white building yeah apple loves their white which is good yeah see that booger took my close actually looks so small from the outside but I think it's a pretty deep store oh look he took my oh here's a close spot DAV it it's right there is that good there you go oh you're very close cuz this Mac Pro is heavy there you go oh look iPhone 3G posters up very nice we should came Friday to get it fix DAV it all right guys um I think we'll wait a little bit since we're early heck no let's go check in you can check in I have to find a rest hi right guys next time you see me on camera I'll be reporting what happened wish me luck wish us luck I won't lie I'm nervous cuz smack Frozen important to me all right be back soon we are back in the car and yes there is sadly no Mac Pro behind me turns out she has a graphics card issue she wouldn't even power on guys I just started balling in the in the Apple Store I I like started crying they like had to get me tissues it's horrible no I'm serious no I'm kidding I didn't cry guys however it is very depressing knowing I won't have my Mac Pro for a couple nights that's like setting Smokey a like to the vet because he has like a bad disease and they need to give him a new graphics card or something just not right not right at all and the weird thing is it wouldn't even display video this time guys uh which basically tells me yeah it has to be the graphics card and and I showed the guy a screenshot of my Safari window freaking out this morning the movie you saw towards the beginning uh the clip the clip you saw in the beginning of this movie this video cuz I took a picture of it with my iPhone but yeah um and he he pretty much confirmed along with me that it is the graphics card and he said he might even replace the logic board but yeah the reason it has to stay a couple nights is because I don't have the graphics card in stock so obviously I I'm not going to take it home bring it back had them install it makes sense to leave it there I I will miss it very much but what are your thoughts mom I think it'll be fine does you lost a child good hands my shirt God uses a Mac I got probably at least five or so people telling me that they like my shirt and I'm like you know what it's true and on a side note the um Genius Bar experience was very good so far um I will give my full Mini review at the end of this video cuz unfortunately this video won't be finished until a couple days from now so yeah problem going over there I don't know all right guys um I will see you in a couple days but for you it'll be like a second due to iMovie magic stay tuned it is July 11th only 2 days later after turning in my Mac Pro for repair and as you can see she is home she is safe and she is hooked up and yes I'm doing a clean install of o 10 just because I'm paranoid like that but yes I did I did run some test I launched a bunch of u a bunch of applications um I played World of Warcraft for like 2 minutes and I I did not notice any bugs or glitches whatsoever so it looks to be fixed guys Within two days Apple ordered the part had it back and they put in the same uh graphics card a 7300 GT which is perfectly fine with me cuz it was free not technically free it's part of Apple Care BS overall um in a few thoughts in a few sentences I mean the the Genius Bar was very good um they took me right away they took my Mac Pro diagnosed it it wouldn't even show video in this store like I said before you can see Mar in the background just kind of chilling back there um and they called today and it's back guys I didn't I didn't have any problems whatsoever the case is perfectly clean as as as far as I can tell there's there's nothing damaged no imperfections and stuff like that and oh look at that install succeeded so I'm holding it in my left hand for a second the mouse I mean the camera so yes overall I have to say excellent service um lesson of the day Buy Apple Care guys yes it is quite pricey but when you factor how much you actually spent on the product it's definitely worth it and yes I I didn't buy this myself it was a Christmas gift which I'm very fortunate for but I am very also also very fortunate for my Dad buying Apple Care for that uh for the Mac Pro so because of that we got it for free uh the repair and yes ma um all all new Macs do come with one year fore uh free warranty which is good but the chance is something going wrong after that first year I don't want to say it's a pretty good chance but it could happen and why why even take the chance right so yeah I'm talking really fast cuz I just want to get this video done it's been a couple days and I just want to get this on YouTube so all right guys thanks for watching and like I said overall great service Apple very good and overall it was a very good day in terms of Apple um I did get iPhone 2.0 firmware installed and I I I already have applications bong and I purchased Super Monkey Ball for only 10 bucks and as far as I can tell it is worth it excellent job I mean excellent day in terms of um Apple news as you can see my case is breaking here you go this is off topic um but yeah I just figured you guys would like to see the iPhone 2.0 I know that is not the 3G version that's the old version which I actually prefer all right now this video is getting a little long thanks for watching guys and uh yeah get a Mac and Apple Care so this is just a little extra outtake for you guys um apparently my mom freaks out if I try to open the door watch even though even though she knows it's coming watch this that's it I'm out of here it's not funny stop having anxiety attack there you have I guess that's a good thing since she's safe she can't free I can't free\n"