literally ALL FOOTAGE from amy's baking company _ Kitchen Nightmares
**Amy’s Baking Company: The Crazy Story of a Kitchen Nightmare**
In the world of food television, few moments capture the attention of audiences quite like the chaotic episodes of *Kitchen Nightmares*. Among the most infamous is the 2016 installment featuring Amy’s Baking Company in Scottsdale, Arizona. Known for its over-the-top drama and refusal to compromise, this episode became a cultural phenomenon, sparking debates, memes, and even a wave of tourism as people flocked to see if the owners were truly as “crazy” as they seemed.
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### **The Rise of Amy’s Baking Company**
Amy’s Baking Company was not your typical neighborhood bakery. Nestled in the heart of Scottsdale, it quickly became known for its quirky vibe, pink-and-gray color scheme, and a menu that included items like bacon-wrapped hot dogs, duck confit sliders, and a $50 “Executive Burger.” The restaurant’s unique branding and bold flavors attracted attention—and not just from food enthusiasts.
The owners, Amy and Sammy, were as enigmatic as their restaurant. Amy, the self-proclaimed “soulmate” of her husband, was known for her fiery personality and refusal to take criticism. Sammy, a former chef, prided himself on his skills but struggled with customer service. Together, they ran their business with an intensity that left employees and customers alike in awe—or completely baffled.
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### **The *Kitchen Nightmares* Visit**
When Gordon Ramsay arrived at Amy’s Baking Company for the episode, he was met with a scene straight out of a horror movie. The dining room was packed, but not with paying customers—it was filled with employees from a rival restaurant sent to mock him. The chaos that followed would be captured in one of *Kitchen Nightmares’* most memorable episodes.
Ramsay wasted no time in pointing out the issues plaguing the restaurant. He noted the lack of employee training, the chaotic kitchen workflow, and the pre-made frozen ravioli being served as “fresh.” When he asked Amy about the ravioli, she defiantly declared, “They’re excellent! They are excellent because I make them!” Despite Ramsay’s repeated attempts to offer constructive feedback, both Amy and Sammy refused to acknowledge any wrongdoing.
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### **The Employee Drama**
One of the most shocking aspects of the episode was the treatment of employees. When a waitress named Katie questioned the quality of the food or the lack of communication from management, Sammy lost his temper and fired her on the spot. “You don’t work here anymore,” he barked, throwing her into tears as she left.
This kind of behavior wasn’t uncommon at Amy’s Baking Company. According to past employees, turnover was extremely high—some reported seeing up to 50 staff members come and go in just a year. Many left citing the toxic work environment, including the lack of fair wages or tips, which Sammy claimed he provided but employees denied.
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### **The Social Media Backlash**
After the episode aired, Amy’s Baking Company became an internet sensation—or at least, that’s what Amy and Sammy thought. They believed they were being “hacked” by trolls who flooded their social media with negative comments about the restaurant. But as it turns out, the backlash was entirely of their own making.
The couple responded to critics with anger and absurdity. In one now-infamous post, Amy declared, “I have three little boys but they’re trapped inside cat bodies! Meow meow!” Another read, “He has no balls! He’s jealous of my *balls*!” The posts were so wild that even long-time supporters of the restaurant couldn’t help but laugh—and cringe.
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### **The Aftermath and Legacy**
Despite the chaos, Amy and Sammy showed no signs of backing down. They continued to run their restaurant as if nothing had changed, even as customers dwindled and online critics piled on. In fact, they doubled down on their strategy, calling themselves “warriors” standing up against a “world of haters.”
The fallout from the *Kitchen Nightmares* episode was far-reaching. The couple’s social media became a hotspot for memes, jokes, and even parody songs. One local resident reported finding a giant rubber cockroach placed on a plate by a customer who left without paying—a prank they claimed was inspired by the show.
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### **Conclusion: A Recipe for Disaster**
Amy’s Baking Company may no longer be the thriving business it once was, but its story remains a cautionary tale. It’s a reminder of what happens when ego and stubbornness override common sense—and how even the most toxic relationships can become a spectacle in the right (or wrong) hands.
While many may have written off Amy and Sammy as “crazy,” there’s no doubt they were passionate about their business. Whether or not they’ll ever recover from the fallout of *Kitchen Nightmares* remains to be seen, but one thing is clear: this couple knows how to keep things interesting.
"WEBVTTKind: captionsLanguage: entonight hey chef chef ramsy heads to Arizona and visits one of the cleanest restaurants in Kitchen Nightmares history is this a joke but soon after meeting the husband and wife team Sammy and Amy he uncovers a number of problems you you all think that you can come in here and say these things oh my God Sammy who runs the front of the house is completely disorganized I can't I can't I cannot work I can't Amy runs the kitchen but refuses to listen to anyone these are store bought crap Frozen ravot not crap and they're delicious it's not surprising that there is such a high turnover of Staff Katie I quit and at this restaurant the customer is never right you you sir out you get ready to witness a colossal uphill battle if you touch you good as Chef Ramsey faces off against two defiant owners Pizza is undercooked that's not true this may be the one restaurant I don't even know why we came back here I'm going home now you're going home that Chef ramsy has no choice but to walk away I am finished all my stuff is going back where it belongs and that's it what is that you're serving rotten food we possibly kill them they wake up you wake up shut the place down get out here that is amazing thank you chef Scottdale Arizona an upscale Phoenix suburb it's also home to Amy's Baking Company opened in 2006 by husband and wife team Sammy and Amy buzaglo it was at a very early age that I discovered I had a real true passion and talent for anything having to do with the culinary arts just give me the pcela darling if you can all right all right so in 200 Sammy invested over a million dollars into this restaurant to make my dream come true can I open y we are ready come on guys but we're in the restaurant business it's not all daisies and ponies and unicorns I don't understand this whole substitution thing approximately 2 years ago these reviewers and these bloggers decided to make up lies and say that they ate the food and it was disgusting son of a and we lost a tremendous amount of business because of it they're just haters this really just isn't good I'll take it there's a lot of things that are wrong with the food that she just doesn't realize too garlicky too buttery too sweet not cooked enough too overdone that doesn't work for me if someone has criticism Sammy tells them you don't know what the food is supposed to taste like even you don't know what is wrong with it if anyone tell me that my wife's food is no good I just tell him to leave the restaurant I don't want him and don't come back is your first time last time and last time don't come back Madame not only do they lash out and swear at customers I will go tell them to off if my husband doesn't but they take it one step further and retaliate against them I hope he eats it and I just made it really spicy for him be H him the customer is not always right choose another pizza or nothing and I'm not here to take from anybody I'm not going to have people make up that isn't true I'm not doing it I'm not I'm not making any more food am's nuts I am going to really hurt somebody if they send back my cakes one second she's like a nice little care bear thank you so much I love you you're such a good girl and the next second she's like Corella DeVille I'm stopping all the food I'm not I'm not making anything else no why it has to go to the freaking trash are you kidding me right now unfortunately the majority of the people in Arizona think that if you come to our restaurant that we're going to yell at you scream at you and throw you outside and that is not not who we area keep walking Mister you just keep walking Chef Ram is coming to tell the people how the food is good here you can go Madame don't come back Madame I'd be happy not to see you here thank you I think shf Rie is going to be wasting his time you can't change Sammy and Amy they're lost cause anything who dirty Chang it we are ready come on guys good evening do you guys know what you want free cheese and tomato sauce all right all right thank you you're welcome Miranda may be the only server on staff I can't do the computer so he's the only one that has control over that but she is not allowed to input orders pour wine or handle money the ravioli and then they want the pizza after I know what it is the only one who can do that is Sammy okay okay just move move move I know Sammy thinks that he's doing everything all by himself for se but Sammy doesn't realize he's actually messing everything up I need another why I cannot work I cannot I can't I can't I can't I cannot work I can't Sammy look all the orders I have what do you want C go go go to the kitchen he had like 30 tickets in his hand I think with Amy only cooking one ticket at a time we're not making any of this until I get to that ticket the diners are in for a long wait I've never waited this long for pizza but the one table that has received their food is unsatisfied what is the problem when and like the Cesar it I don't know even you don't know what is wrong with it the egg okay if you came to eat to enjoy then you you should know what you like to eat sir apparently you don't know what you like to eat I guess not okay Emy what can you make me P salad instead of that scissor seriously don't worry I told him to off he's like all in the back like yelling maybe they don't understand it doesn't come from a can kidding me right now floppy yeah a doughy what they say it's not cooked enough 2B chb okay Emmy what chb iss not cooked enough put it again in the in the in the oven sure I'll burn it for them okay is not cooked enough the food we're making is going straight to the trash and there are starving people that could be eating it but instead these people decide that they're going to come with my life we waited like an hour and a half we never got pizza we never got you guys are full of I'll tell her not to do it never got our pizza I never got this my ass stop the red pepper raviol stop the big stop it they leaving I don't care I am not going to this stop it f them stop what it's in the we're waiting on one pizza it's coming no it's coming no no you keep saying that you've been saying that for an hour look at him he's like where's my pizza really send him home yeah you have a pizza it's coming you want to wait you wait you don't want pay what did you have and you off from here do you understand Sammy do you understand you yourself out you this go are you kidding me yeah I you Sam call the police the Poli you go stop stop you have things are they for real what is it me I'm in the office don't call the police you crazy where's the pizza in the oven he can suck it you pay you go you if you touch you come from I told you you you you you kiding me right now no I'm kidding I you not kidding you I you call the police the money no I want the money from him I am calling the police you guys are CRA I'm not calling the police I know but he you're not touching him get away you are piece piece of you are a little pansy get out of here don't you ever come back here you little weenie keep walking you give me a break this is you guys I make excellent food you you all think that you can come in here and say these things are you kidding me this is ridiculous I've never seen anything like this with very little knowledge of the previous night's dinner service Amy's Baking comp Chef Ramsey arrives looking to find out why Amy's Baking Company needs his help I love desserts hey Chef how are you how are you doing nice to see you first name is Sammy Sammy I'm the owner you're the yes wow look at that come on my wife Amy yeah uh can I meet this lady yes now please yeah Emy yes Gordon Ramsey want to meet you he want to know who is the chef of who that all those beautiful uh come around pleas come around my darling nice to meet you give him hug uh did you make them yes I did uh incredible nice meet likewise good to see you I mean they're extraordinary thank you that's very nice it means a lot coming from you any of that store bought no the restaurant is beautiful thank you and I want you to see my kitchen after or before as you want and then you tell me about our kitchen also right show me the kitchen okay please don't got be excited oh my God and who's the head chef I am I'm hold on stop stop holy crap you got lucky I'm the lucky one he is my soulmate and we're in this business together and we stand strong together we have to because there's a lot of online bullies and haters and bloggers we stand up to them and I think we're the only ones that ever have as restaurant owners and they come and they try to attack us and say horrible things that are not true cuz they're they're used to eating processed wood chips are used to getting things for free and not from us okay um let's catch up with the haters that stuff can I have a quick look at the kitchen of course uh normally uh owners don't like it when I expect kitens but the floor's shiny it's like a basketball card come please come see if you good you want the jacket no you don't need it you don't need it it's like a doctor's surgery in here yes thank you thank you thank you for saying the oh my goodness me is this a joke I mean look dates labels sectioned off wow what a pleasure hello this is Mira this is Mira she's going to serve you nice to see you and this is nice to meet you and Katie this is Christine she's my wing are you the Su Chef she is let's go through the dining room okay the restaurant itself is very clean and nice but it's Amy and Sammy that are the problem do not judge a book by its cover so take me back to the beginning how long have we been married almost 10 years years we got married five months after we met wow well I prayed for him and God sent him to me and I wasn't going to waste any time she said Forget You Samy huffner enough he was a Playboy in Vegas you were a Playboy in Vegas God he was Ser he was even Hugh have didn't have as beautiful of women as we did all the Playmates would come to our table he was a player but with me it didn't work like that I am individual or nothing at all once we got married that every out wow so um were you trained in the industry no not at all I'm developer I build i buil Custom houses but when the crisis started I say I still have money what you want me to do with it she begged me she said my dream it was to open a restaurant I just throughout my life had a passion and a god-given talent for it and this is all I want to do that's lovely thank you and the ganach as well thank you that's beautiful oh I'm the only one that makes them and if I'm not here working we're not open say that again if I if if I am not here if my husband's not here we're not open we don't run without each other here you're kidding me no that's no way to run a business we can't find quality qualified people to work they want to come and get acheck and not work Arizon they're not good they're not I tried a lot of them this is my biggest worry is my biggest problem in my life I cannot find people I can count on them I can trust them they're dirty they're lazy how many people you been through a lot a few hundred a lot a few hundreds yeah so other than an issue with staff what's wrong with this bloody restaurant I have issues with customers that are trying to be online bullies and say horrible things online bullies they're online bullies and write things that are not true they write that I have store bought dough they write that things are frozen I understand that but those things are not true but when did they start 2 and half years ago this guy came in that started this entire online bowling he ordered pizza margarita and after I say how is your pizza he say it's a frozen pizza the next day you went and give us a review my God my wife she was well retaliated you wrote back to him oh yeah right well why I told him I thought he was a loser he was a I I understand he insulted me first and I attacked back I'm not going to let anybody bully me bully my husband that's a joke you need things SK in this business well they call they called me crazy am B because I stood up to them and I need people who respect you who know that you have earned your stripes in the kitchen and in life I need them to listen to you and not the online bullies and take your word that you're saying that our food is good Amy if all your food is as good as deserve trust me there's something not quite right here thank you are you a control freak I am we are enemy worst what a combination we have to clone us clone us is that possible it is some places I've heard right do you have children well we have three little boys but they're trapped inside cat bodes yeah yeah they're cats our babies are cats they're my whole life besides my husband been in my business I speak feeline meeting YouTube for the first time you are both nuts I know I'm going to have a little sample on the menu okay do your thing normally I will hello how are you my good is it just you and Sam in the front of my house it's pretty much just me now how are we been here a month and a half good tips I don't make tips say that again I make hourly serious you must be the only server in this country I know that doesn't get tipped out so where did the tips go the owner what yeah I can't believe that I know I try to tell him wow okay great thank you you're welcome Sammy you spoke earlier about the problem with staff yeah I just found out something pretty major Miranda the young girl yeah you don't give her her tips no Sammy you cannot take server's tips then bring me the people who's going to do their job and I don't have to interfere they can take the whole tips for them did you see I already talk three orders by myself and send them already to the you're the owner I'm doing the most of the job wow I'm ready to order okay I'll take your order do you know already what you yes I do yes yeah the Fig and pear Pudo pizza please Excell and then I'm going to go for a blue ribbon Burger medium R medium rare excellent please and I'll take the salmon burger as well at the same time and then I'll fancy some Yi all the pasta homemade right it is but not the noi today is not homemade we didn't have time to make them okay I'll go straight to the very earlier okay which one do you like theed the red pepper perfect thank you you're welcome the story is becoming a little clearer okay me yeah this is the chef's order oh God okay I believe that once Chef Ramsey tastes my food as a chef he'll be able to tell that this is what God wants me to do what's that door bell keeps on going off every 2 minutes Miranda what is that doorbell on the side of the wall for whenever we have dirty dishes we ring it and then the buser comes and grabs the dishes from there why would you walk around and just put the plates in the pot wash the first time in my career a pot washer has a doorbell oh ding dong the large or the small small white three cheese pizza ah the cheese pizza Sammy yeah does does Miranda use the P system no she does know yet nobody's I'm the only one who use it yeah but the quicker you teach her the quick you can take a back and SE I will teach you when you come the time I will teach you Miranda have you ever worked on a POS system yes at every job that I've worked at every job and how many jobs have you had before you worked ABC a lot a lot she doesn't need training she knows how to do it thank you yes thank you I get you plate the fan pear and pruto pizza well the crust is supposed to be good but it's not that crusty it's very very sweet my Dough's raw after all this weight wow that is so sweet but that's not the issue the issue is the dough is raw just I feel it's raw it's diry I don't know how we come out today like this but normally they love that pizza it's really really Lov I'm telling you what I'm getting and it's raw soggy and wet and too sweet in general we do this you take it about trying me please of course thank you oh my God I don't think he liked it what's wrong nothing I feel like Sammy sugarcoats a lot of what happens in the restaurant so Amy gets this feeling that like everything she's doing is correct everything's right don't worry don't worry everything is okay I'm not worried I'm afraid he's going to say something isn't good I know my wife she doesn't take the criticism she will be shaking and then she say that's it I'm leaving just I'll tell you all about after after just Rolla and do like you do normally just do it oh my God I'm going to freak out Chef Ramsey has been sitting at the table for well over an hour I feel it's RW and so far all that he has sampled is an undercooked Pizza I don't even tell her you didn't like the uh the P you didn't even tell her the D not yet I know my wife she she'll get nervous scared of telling her the truth do you want to tell her come with me you tell her I just want do know so she check she will know yes she will know anyway I am 75 minutes in and so far I've had a undercooked Pizza I know you've been waiting I'm going to start eating my ticket in a minut oh okay I'm going to tell her you're starving I'm going to tell her you are starving okay she'll move okay she'll move she I hope so do you know where that goes M yes okay thank you well blue cheese mushroom mushrooms marinated garlic ioli white truffle oil and crispy bacon bits and a soggy bun that's just full of grease Jesus come on they have a lot of nerve calling this a blue ribbon Burger well medium rare is not huh it's just a mess oh dear that is over complicated so unnecessary and look that is one Burger disaster yeah the fun what a mess okay so I'll take this back really disappointing I am starving I got it thank you this is for him Yes red peer raboli thank you red pepper raboli there you go how's the uh salmon burger doing I'll go check on that thank you he wanted to know how long I'm the salmon burger it's on its way you don't need to keep reminding us we know okay I was just saying I know but you don't need to come tell us we know that it needs to go out oh my God smells weird oh here's my son Burger wow thank you D you're welcome oh God sweet spicy my mess that has to be one of the most confused ravot dishes I've ever seen and tasted in my entire life Wow doesn't make sense doesn't make sense huh sweet and spicy yeah RI with bacon and sweet corn top with cilantro and these store bought yes there are goodas you told me that this was store-bought then I wouldn't have ordered it ah okay I didn't tell you no no I didn't tell you that thank you look at this thing here this is what I've been waiting for so it's like a salmon cake crab cake Burger it's overcooked I mean it's it's not good although it may be good for those three boys three cats at home do you want me to take that please because it is like eating dry cat food do you want to take a sample no I really don't come on meow meow is um is is Amy there yeah do you want to go into the kitchen uh you should come out now dis Amy yes that was a lot longer than I expected and you know there was some big bumps in that meal um what kind of bumps what didn't you like let's go through it later okay okay I'm going to go get changed okay and I want to see how this place functions and then after service cover all the points you look disappointed I am disappointed okay but let's go through this later okay yeah sure why you are here okay thank you thank you that's for you oh thank you you only thank you F me okay fre don't worry don't never mind you do and you do what you do just do what you do I'm concerned with his opinion he loves there I understand please do me a favor you can they are good okay listen we're going to start to get ready you guys we're going to open how does the line work who does what Christine does mostly the salads and I do the pizzas I have people tell me it's the best pizza that they've ever had in their life my pizza today was undercooked so it was raw and I said will you take that back he said I can't talk to in service why is that you're a husband and wife yeah yeah it's not as if you're sort of manager and assistant manager so why can't you go and tell your wife course s know my wife Pizza wake up is undercooked I don't think your pizza was tender cook I checked it when I took it out of the oven just like I do every other pizza and to me it was crispy on the bottom when I cut it it was crunchy so to me it wasn't WR okay so that's your version cuz you didn't see it come back however the bun for the beef burger was soggy as anything blue cheese marinated mushrooms crispy bacon bits white truffle oil who comes up with those ideas I did cuz there's certain things that don't go together and that's four of them Chef Ramsey is standing there riding my ass about white truffle oil and garlic aoli oh my God like he's never heard heard of any flavor profile in the world as disgusting I have never had a problem with that hamburger ever because your husband doesn't tell you and the the salmon burger was like a salmon fish cake in between a dry bun but it was a dry bun or it was a soggy bun that was dry dry Pate dry it's good like that we have people tell us all the time that it's good there's no point me saying anything to you because you just where it's good like that whatever the uh revi do you keep them from Frozen yes we do do you know you can make these better what yes I can make them from scratch take them off oh yes of course why don't I just delete everything from my menu I'm just trying to and close my doors what do you want me to sell these are storb crap Frozen Ravi they're not crap and they're delicious and I the first time I've ever did you taste it you didn't taste that one I didn't cuz you didn't get the feedback I said they were disgusting people usually love it I've never had a problem with it but people usually love it yes real customers not haters oh come on Amy travioli that are in the freezer oh my God sacriligious ladies and gentlemen 2 seconds please the owner is trying to pull the wall over your eyes by offering you Frozen ravolis that aren't even made within 500 Mi of this front door so would you mind personally if I 86 them to stop you from eating crab so 86 raboli okay I have too much respect for your customers to them now will you tell your wife or shall I it's dinner service and Amy continues to deflect everything the owner is trying to pull the wall over your eyes by offering you frozen ravioles so to make his point Chef Ramsey decides to do a little research with the customers would you mind if I 86 them no that's right are you going to tell your wife or shall I I would tell her thank you okay listen yeah no more ravioli no more ravioli and no more hamburgers and no more salmon burgers people can only have cakes tonight okay okay I'm good with that completable sh she can't take criticism why is that ask her that question ask her I have the same problem for that are we used to waiting on something what is it that you're pasta spicy pastaa is that coming can you look on B4 and see what else they had they should have postera no I don't have it he didn't give it to me Sammy Sammy I did write it down for you oh it was here it's right there there what is it host Rustica I see it did it's okay 4B No No 5 b are you sure you don't need to question me Katie you can go home right now I'm sorry Sammy yes Daddy I would appreciate it if you would send Katie home right now I don't need an attitude from her she comes and she said it's because there's the two others oh my God am I sure what a little I mean I'm not going to talk to you right now cuz I have to concentrate on the concentrate I will there's no point in talking to you thank you you're welcome and the pizza food is leaving the kitchen at a snail's pace and it doesn't appear to be worth the wait you can take this back too you didn't like it Happ okay when food's not eatting do they tell you no every single time a customer doesn't lick their plate the waitress doesn't come to tell me that Amy no one's licking that just ignore him I am ignoring everything that's happening stop thank you excuse me so that just comes back from the table and it goes straight into the pot wash then they didn't like it so if they didn't like it what are we going to do about it let's wait we finish today the kitchen needs to know okay then I'm going to tell her thank you okay Amy this is the summon they didn't like it for me this is all so I don't care none of you known about this cuz the young girl Maria grabbed the plate and was about to throw it away that's a common threadit in this restaurant there's no point in me speaking so I'm just going to work it's like one long nightmare wow $10 tip that's nice for you of course yeah why not do you think the girls deserv some tips tonight no they get hourly and so do you think if I went and asked every customer when they leave a tip that it go straight to the owner and not to the server do you think they'd be astounded let me ask that table there sir the tip that you left the young lady server the owner takes the tips Horrible no no no no no no okay don't with me yeah I will with you who the you think you are oh my God Tammy's going to hurt him I'm fed up I'm getting sick and tired of your but then ask him my question then ask him my questions tell the customers they're going to get their tips no they don't they should be told that you're taking them because this servers deserve them you want to Pi with me yeah I want you want to with me I will with you then I will with you oh my God what a joke is everybody got this food yeah we're closed we're closing the kitchen I think Katie you can go for sure I'm talking to you Katie okay Katie listen to me when I'm speaking to you do not walk away from me you don't work here anymore okay don't start crying why why are you behaving like this oh my God since I'm talking I wasn't doing anything I wasn't doing anything you atude with me okay I quit quit she is quitting attitude she comes to the kitchen tonight she's like I set a table she said are you sure are you my boss it's okay it's okay please go no no no come on she doesn't work here anymore she's a poisonous little Viper and I don't allow people to have an attitude in my restaurant what does she know who the hell is she she's gone that's who she is don't let the door hit you on the way out tonight Chef Ramsey witnessed how dysfunctional Amy and Sammy are at running their business Katie you do not work here anymore okay including firing Katie for simply asking a question now you've just fired young girl mhm but just take a big deep breath and see if we can get some form of resolution here okay believe it or not my intentions are good you're shaving your head already I'm listening it's become evident that you can't take criticism why is that are you seriously asking me why I'm you don't have to cry I don't want you to cry you don't have to cry I'm not going to cry Sammy I'm trying to speak and take out my a conversation No One lets me speak ever not nobody oh my God I know that but you're not listening to me I know what you I listen to you we listen to you I'm trying to he ask me a question know what I do normally is good I don't have people sending things back to me the tring am you're saying the you don't know because food comes back it goes straight to the dishwasher that's what the whole issue is you've been avoiding everything behind your back are the most amazing desserts and in your freezer is store bought raviolis that you're never going to convince me or a customer that they're good the sauce is delicious the ravioli we think that they're very good what I'm struggling with is that you convince yourselves that it's R it's not tomorrow I want you open open mind okay you as well s i don't make promises that I know I can't keep I'm going to do everything within myself to try all you're getting from me is the truth right now that's what you need good night good night yeah after one of the most difficult days he has ever had on Kitchen Nightmares Chef Ramsay has arrived with a plan to start turning around Amy's Baking Company oh come on but with Amy and Sammy not at the restaurant he takes the time to meet with former staff members that have reached out to him morning morning how are you both good Jessica right yes good to see you Henry Henry nice to see you uh first of all Jessica what was your job I was hired as a food Runner Sammy told me that he didn't like people who went to culinary school cuz he didn't think that we knew anything and when I started I was only allowed to pour water glasses and set them at the table so I worked out front for a few months and basically had to beg my way back into the kitchen unbelievable I'm Henry I was a buster for the most part how long ago were you there a a little over a month and what kind of things did you see in the D he was always in a bad mood no matter what like i' I've never seen him in like a good mood he can't take complaints in like a professional manner which is the worst part he made me wash his car one day what that was the most ridiculous thing I've ever done for him they were always yelling at each other in the year and a half I was there I saw at least 50 people come and go 50 they were in and out so fast wow what happens when customers complain about their food they get told that they're wrong that you know no we have the best food in the country you're wrong like there have been times people have gotten salmon that's raw and they'll send it back saying you know can you cook this a little more and they're like you don't know how to eat food you don't know what you're doing this is perfect you just you obviously don't know customers always wrong there that is insane it's just that they don't really know how to manage a restaurant I don't know what it is but they both think that like the whole world is out to get them listen I appreciate the feedback problem you've been very helpful and appreciate the honest truth absolutely uh wish me good luck I need it yeah good luck absolutely good luck hope you can help him thank you wow it gets worse morning good morning morning Sammy today is a new day yeah I hope so you don't look very happy I'm exhausted it's all yeah never had this experience like this it's disaster I've never had experienced like this either we want to clarify a few things please should we sit down so there's no animosity of course sit down let's clarify a few things what would you like to clarify what I have a problem with were the comments you were saying to me last night while I was trying to focus on the food let's look at one thing at a time and be open and honest okay because for me this was about uncovering the truth when I'm told that the Rees are freshly made I didn't tell you that can I finished sorry when your husband told me that the Ries were fresh I ordered them and the Ries were disgusting and not fresh and if you're going to try and continue to pull wall over customers Eyes by sending them fake fresh made ravioli they need to know I don't that sends my alarm Bells go speaking it now you may want to sit there and argue mhm but you're not prepared to understand that I'm here to show you what's right and you can't take that I can I'm ready for that I have no problems with the food I told you about the burger you refused to listen I did not I asked time was wrong with it you come back with an excuse I kept asking you what's wrong and you couldn't give me I told you the FN for the beef burger was soggy as anything I have never had a problem with that hamburger ever you said the salmon burger was dry but it was wet is it dry or is it wet which one is timeused no you you're confused I'm not confused when we're talking about food but the way you screamed at that young girl last night would you let anybody come into your restaurant in your kitchen and speak to you the way that that kid spoke to me last night would you do you think we're going to let someone hold a gun to our head and we're going to give them our ass and let them do anything they want from us all she asked is no she did it with attitude a serious attitude she's like are you sure for me are you sure you don't need to question me Katie you can go home right now no she didn't now you're over exaggerating again all right but you'll blame her and you'll blame the customers but customers were're waiting for the food through your husband's mistake but okay we're going to forget yesterday we're going to start if we continue the show we're going to start from Scrat I want to forget the word show this is not a show for me no I mean I don't know what this is a restaurant that is in crisis with a delusional owner that can't take criticism so I'm going to tell you as it is I met Jessica and Henry this morning and I got told some awful things like what the way you treat staff they have to clean cars in the middle of service because the boss wants his car cleaned and then witnessing over 50 staff being fired in that short period of time really 50 staff 50 staff you're saying that I have fired 50 staff since Jessica was here you're saying that can you prove that to me 50 staff look at your eyes how how bitter you are have you not had a turnover of more than 50 people she was wrong 100 or even more than 100 not only 50 yeah STS are actually worse than she told me yes it's worse yes could you tell your wife that cuz I don't think she knows it I need a drink of water excuse me you going to run off again yesterday I didn't even eat drink eat or drink and I have to drink water Jesus Christ are you going to attack me for wanting to drink some water too my God I don't even know why we came back here I'm going home this morning Chef Ramsey arrived with a plan on how to turn around the restaurant but the owners wanted to clear up a few matters now you may want to sit there and argue but you're not prepared to understand that I'm here to show you what's right Unfortunately they are still not prepared to listen to what Chef Ramsey has to say excuse me I need water yesterday I didn't even eat drink eat or drink and I have to drink water Jesus Christ are you going to attack me for wanting to drink some water too my God I don't even know why we came back here I'm going home now you're going home this is such nobody even is listening to me they're going to go by Jessica this oh my unbelievable these people are incredible and I've had enough and come here to be abused my own restaurant I want to go home just cool down me all we've done all that's happened is we have been attacked attacked attacked why are you behaving like this because I'm insulted you verbally insulted me yesterday and I held my tongue out of class I didn't tell you the truth I didn't say nasty things to you ready okay really I didn't really when I told you about the burger you refused to listen you don't understand you're judging me on you coming in here disrupting the entire service I've been doing this disrupting you did disrupt us last night how could I focus when you're when you're standing here talking what about when I cook for you who disrupted you then everybody what are you talking about blaming everybody again I do my best so our business doesn't close cuz we can't find Qualified people you go get Miranda and that little Katie and Jessica bring them here and let me see how they work back will you do that of course do you know what they're scared of you and they're embarrassed but unfortunately you've convinced yourself in your little Amy's world that everything you cook touch send perfect I do not what are am I arguing goes well with wi truffle let me show you some can I show you reviews hundreds of reviews that are excellent that we didn't write that are from real customers no good reviews real customers that have supported us for six years look at the way you're attacking my business in my life this is all I do is live this life every day you're not telling me the problems you are saying I'm delusional I'm this I'm this I'm this can we talk about what we came here to speak about please yeah let them Fe it I want them to told be honest I am always honest about the problems that you've had that you cannot talk to her your wife and the issues that she can't take criticism before I met that's fine I have no problem saying that's fine I think you're too far gone okay then let's end the show you think I'm too far gone there's no hope yala yala it's Christmas let's go home okay I can't help people that can't help themselves and cannot ever take 1 oce of criticism and if you're not willing to change I'm not going to buttthe heads argue scream whatever you want to say but this is not normal and it's not normal for a restaurant to go through that many staff it's not normal for a kitchen that small to have 65 items on the menu and it's not normal for the level of animosity that you've built inside this restaurant and outside you have the right to run the business the way you want to run your business I have the right to do the right thing and the right thing for me is to get out of it good luck wow it's what you want yeah of course that's what I wanted participate in this give me a break can they take this thing off me we don't need his help maybe he knows that it all has to come down and now he's gone he walked away he'll go on with his life Sammy and I will go on with our life well this finally happened after almost 100 Kitchen Nightmares I've met two owners who I could not help and it wasn't because I didn't want to it was because because they are incapable of listening and in a short period of time they've managed to piss off the community and go through over 100 employees in one year Sammy and Amy continue to blame everyone else yet their biggest problem is themselves and I know whatever changes I would have made they were never going to stick to them and that's why I've decided to do something I've never done before it's such a shame the customer is not always right don't come back Madam I'd be happy not to see you guys I make excellent food don't speak like this I am going to really hurt somebody May 10th 2013 you are both nuts I know millions of viewers were introduced to Amy's Baking Company you you all think that you can come in here here and say these things oh my God what they witnessed don't with me yeah I will with you who the you think you are was a Kitchen Nightmares episode unlike any other you you s go you out a restaurant and owner so deep in denial if anyone tell me that my wife's food is not good I just tell him to leave the restaurant you're little weenie keep walking and so resistant to change these are St crap Frozen Ravi they're not crap and they're delicious that Chef Ramsey did something think you're too far gone he has never done before the right thing for me is to get out of it he walked out wow and as shocking as that was what followed was equally as shocking hundreds of people aren't turning to social media to voice their anger in the aftermath of the Airing social media went crazy there were threats nasty online messages people just could not believe how this couple treated their customers Millions were blogging commenting basically calling them batet crazy watching and rewatching everyone was under the consensus that these people were not particularly normal there were skits God and even cartoons I have issues with customers that are online bullies made about Amy's Baking Company it's getting a little Beyond hilarious and to go along with that a media Firestorm Amy's Baking Company no soup for you never before has there been a Kitchen Nightmares quite like this it was like watching a train wreck they were just that crazy tonight a special edition of Kitchen Nightmares how are you Kitchen Nightmares yes where you will be shocked are we being punked amazed if your full the wall over your husband's eyes you can't do it to me I want you to just shut up and informed he just said you have to go you have to go you have to go as Gordon ramsy takes you back send him home and reveals unbelievable never-before seen footage I'm not afraid of you you're afraid of the truth not me the truth the sad thing is you don't know the truth you'll see the highlights of some of the Public's wild reaction it was just the craziest thing you'll also find out what happened to Amy's Baking Company in the last year they're trying to cash in on their notoriety and you will get to hear from Sammy and Amy themselves it's like Disneyland for the crazies in a special exclusive interview my wife food is excellent that's all coming your way tonight on a special edition of Kitchen Nightmares we had to show the world what we really have to offer here at Amy's big company what is that he serving rotten food they're not crapping they're delicious then wake up you wake up shut the place down get out of here that is amazing that's embarrassing thank you so much good evening and welcome to a very special edition of Kitchen Nightmares last year something happened that shocked me and millions of you when I tried to help a restaurant in Scottsdale Arizona I was forced to do something I've never done walk away I went to Amy's Baking Company to help but the owners were incapable of listening there was such a strong reaction to the episode that we decided to give you an update on what has happened since we'll also show you some footage that has never been seen before and we'll hear from Amy and Sammy themselves but first a brief reminder of my wild Journey at Amy's Baking Company it was my first time in Scottdale Arizona and I was really looking forward to helping the husband and wife team of Sammy and Amy with their restaurant Amy's Baking Company just give me the pcela darling if you can all right all right since 2007 Amy had run the kitchen I understand this whole substitution thing and Sammy was in charge of the front of house for SE the owners felt that their food wasn't even an issue if anyone tell me that my wife's food is not good I just tell him to leave the restaurant they were looking for validation from me that everything they were doing was right Chef is coming to tell the people how the food is good here in the past they had an ongoing war with online bloggers and customers who were writing negative reviews these reviewers and these bloggers decided to make up lies and say that they ate the food and it was disgusting Amy and Sammy felt that they were under attack and that was the main reason why their business was in trouble the customer is not always right before I arrived the cameras were there to document dinner service at Amy's Baking Company can you make me P salad instead of that scissor seriously many of the diners were so frustrated because of the long wait times I've never waited to one pizza while the ones that did have food this really just isn't good were truly disappointed with what they were getting I'll take it but during the course of the evening Sammy and Amy had a really hard time dealing with any negativity from customers ches is not cooked enough put it again in the in the in the oven sure I'll burn it it became clear that this restaurant what is the problem with it the customer is isn't always right the egg okay if you came to eat to enjoy then you should know what you like to eat sir and there was one particular situation that my crew has never witnessed in the seven years of doing Kitchen Nightmares we're waiting on oneza it's coming now it's coming no no you keep saying that you've been saying that for an hour look at him he's like where's my pizza really send him home you want the wait your wa you don't want pay what did you and you off from you do you understand Sammy go you kidding me don't speak like this go not kidding me you play stop you Dre are they for real you P you go you if you touch you me I told you you go you you you kidding me right now no I'm kidding I you not kidding you I you call the police the money no I want the money from him I am calling the police you guys are CRA not calling the police I know but you're not touching him get away little get out of here come back here you little weenie keep walking you give me a break my team gave me little detail but told me that it was a rough night at the restaurant this is ridiculous I've never seen anything like this before but as always I wanted to form my own opinions when I arrived I was pleasantly surprised at the nice Decor how clean the kitchen was and how well organized everything seemed to be is this a joke I mean look day labels sectioned off I even sampled a pretty good dessert little did I know at that time this wasn't going to be a piece of cake if all your food is as good as it's deserved trust me there's something not quite right here during my lunch things started to unravel first I was shocked to learn my waitress Miranda didn't make any tips so where did the tips go that what yeah I can't believe that I know I try to tell him wow okay right thank you you're welcome a small Samm you spoke earlier about the problem with staff yet I just found out something pretty major Miranda the young girl yeah you don't give her her tips no Sammy you cannot take server's tipss bring me the people who's going to do their job and I don't have to interfere they can take the whole tips for them did you see I already to three orders but my serent sent them already to the you're the owner I'm doing the most of the job I was totally appalled then I waited forever for my food I'm going to start eating my ticket I know you've been waiting when it finally arrived it's just a mess it was a major disappointment do you want me to take that please because it is like eating dryy cat food and even though I let Sammy know the major problems with the food I feel it's raw it's diry he chose not to pass anything on to Amy what's wrong nothing according to Sammy his wife had an issue with criticism I know my wife she can get nervous SC of telling her the truth do you want to tell her come with me you tell her I just want her to know so she checks the one she will know yes she will know anyway I am 75 minutes in and so far I've had a undercooked pizza oh okay I'm going to tell her you're starving I'm going tell her you are starving okay she'll move okay she'll move I hope so but hours later at the start of dinner service Amy was complaining that she had not received any feedback from what I experienced at lunch so I decided to tell her the brutal truth these are storb crap Frozen R they're not crap and they're delicious and I the first time I've ever did you taste it you didn't taste that one again cuz you didn't get the feedback I said they were disgusting but right from the start she didn't consider anything I was saying as constructive I've never had a problem with it oh my God I tried again and again to point out the issues the bun for the beef burger was soggy as anything I have never had a problem with that hamburger ever but everything was either deflected that was dried good life though or ignored there's no point me saying anything to you because you just we good like that whatever I felt so frustrated at this point I went into the dining room and hit another wall when I tried to confront Sammy about the tips do you think the girls deserve some tips tonight no they get hourly sir the tip that you left the young lady server the owner takes the tips Horrible no no no no don't with me yeah I will with you who the you think you are some compl that night once again there were a number of issues with the food and there were long wait times as well are we used to waiting on something when is it that you're pasta spicy Pasta Pasta is that coming then towards the end of service a food Runner named Katie asked Amy a question 4B No No 5 b are you sure and Amy lost it you don't need to question me Katie you can go home right now Katie listen to me when I'm speaking to you do not walk away from me you don't work here anymore okay don't start crying why why are you behaving like this come come since I'm talking was I wasn't doing anything you had an attitude with me don't don't please okay I quit you're not qu she is after a really bizarre dinner service I tried again to have a meaningful conversation with Amy it's become evident that you can't take criticism but Amy remained in denial what I do normally is good refusing to listen to anything I had to say in your freezer is store bought ravioli the sauce is delicious the raviolis we think that they're very good even after a frustrating day I remained committed to helping the restaurant so the next morning I came in with a plan to turn Amy's Baking Company around oh come on but they weren't there so I spent the morning talking with disgruntled past employees in the year and a half I was there I saw at least 50 people come and go 50 they were in and out so fast wow what happens when customers complain about their food they get told that they're wrong that you know no we have the best food in the country you're wrong when Amy and Sammy finally arrived you don't look very happy I'm exhausted I wanted to confront them with the information I had learned have you not had a turnover of more than 50 people 50 staff can you prove that to me she she was wrong 100 or even more than 100 and after a very tense conversation in which we were going around in circles what I have a problem with were the comments you were saying to me last night I'm here to show you what's right and you can't take that I realized that Sammy and Amy were not open even in the slightest to making any changes all that's happened is we have been attacked attacked attacked I mean I don't know what you call this is a restaurant that is in crisis with a delusional owner that can't take criticism so for the very first time I did something I never thought I would do I can't help people they can't help themselves and the right thing for me is to get out of it good luck what you want yeah of course that's what I wanted participate in this wow coming up the story just went viral they became the number one trending story in America there were threats nasty online messages find out how it happened everyone was under the consensus that these people were not particularly normal and we'll show you some neverbe seen footage of Amy and Sammy with Chef Ramsey that you have to see to believe you can pull the wo over your husband's eyes you can't do it to me I want you to just shut up then how are you right yes a full update on what has happened to Amy's Baking Company Sammy saw that I had taken a $5 tip and told me that I'm a thief and get out of his restaurant and later it's wild are we being punked it's loud he has no part these J of my fault it's an exclusive interview with Amy and Sammy it's like Disneyland for the crazies as we track them down in Scottdale Arizona we have to show the world what we really have to offer here at Amy's big company since the Airing of Amy's Baking Company people were very anxious to express their views in a variety of ways on the internet one of the things that got a lot of attention was this cartoon made by the Jackson Moto company he is my soulmate and we're in this business together and we stand strong we have to because there's a lot of online bullies and haters and bloggers they're dirty they're lazy I have issues with customers that are online bullies and they bully me bully my husband that's a joke online bully they're used to eating processed wood chips or used to getting things for free is disgusting but when did this start this guy came in that started this entire online bullying I told him I thought he was a loser he was a do you have children well we have three little boys but they're trapped inside cat bodies you look disappointed these are stb crap Frozen RAV they're not crap and they're delicious and I the first time I've ever did you taste it you didn't taste that one this is you guys I make excellent food you all think that you can come in here and say these things are you kidding me this is ridiculous I speak feeling that cartoon was just one example of the medor explosion that occurred after the Airing of Amy's Bing company but there was a lot more as this 50 seater restaurant went from obscurity to a national phenomenon and became the number one trending story on the internet so there's this restaurant called Amy's Baking compy owners are n this was the first time in the history of the show he decided this place was beyond hell Gordon Ramsey even is like I'm just could not believe how this couple treated their customers going and going with the same stuff over and over hundreds of people are turning to social media to voice their an Sam and Amy they're on Facebook now just trashing everybody it got uglier and uglier for their threats nasty online messages this is what you don't ever do I'm actually not a lot of action on social media memes and jokes photoshops gifts worldwide backl unbelievable to see all of it bubble up online wow it was so crazy the episode of Kitchen Nightmares about Amy's Baking Company was a pretty special one because it was the first time Gordon Ramsay walked away from a restaurant wow which is something he never does and it definitely sparked a curiosity people were incredibly interested in this story there were thousands of comments directed at Amy and Sammy basically calling them batet crazy everyone was under the consensus that these people were not particularly normal the problem was Amy and Sammy started responding to these comments as the comments started pouring in Amy and Sammy just kept posting and posting and posting they just attacked everybody and this posted status after status just swearing calling people out on everything and just continuing they're cyber bullying but they do best I guess we just sort of kept watching them in a mixture of shock and horror you just want to tell these people no don't don't do that that's a bad idea and the story just went viral people were sharing all different types of content from satirical cartoons think that you can come in here and say these things to YouTube videos meow meow meow meow Clips gifts just type in Amy's and everything would come up related to Amy's Baking company just pages and Pages my write up of Amy's Baking Company's meltdown in about 3 days it had reached 3 million views which is the highest traffic post I've ever done at BuzzFeed it became the 21st century version of a water cooler conversation everyone thought it was just the craziest thing it was like covering a breaking news story except instead of politics we were following this little eering Arizona honestly I've never seen something like this before they were just that crazy after the dust cleared Amy and Sammy took to their Facebook and said that it was hacked and that all of the statements that came previously weren't them and it was met with this really hilarious are you kidding me collectively from the internet no clearly you weren't hacked at all I saw the way that they treated people and what they said on Facebook is exactly how they acted in real life there is the phrase no publicity is bad publicity but at the same time if you're not careful the internet can turn you into a sideshow and I think that's exactly what happened here the aftermath of the episode certainly took on a life of its own I remember when I first walked in to Amy's Baking Company thinking H why am I here the dining room is gorgeous the kitchen is spotless something I'm definitely not used to on Kitchen Nightmares but when Amy gave me a tour of her kitchen things started getting a little strange now this footage has never been seen before take a look so are you the suf yes you can see I'll take you through our line do we have any uh male chefs no all females only girl why is that because it's too tiny and my wife she want only me to be near her she doesn't want man you know I don't like to bump in I feel comfortable working with girls because my kitchen is so tiny we bend over we bump into each other the male chefs their ego is too big and there's it's too little in my kitchen so they leave I show them the door and they don't have my standards they can't seem like I do there it's like they're doing me a favor this is how we work I mean I work meticulously because my customers deserve it wow coming up oh God you're crazy wow some shocking bonus material that has never been seen until tonight if they could work like my husband works they would give their tips he's told them can you make a change make a change and later an update on what has happened at Amy's Baking Company since Chef Ramsey walked out now it's like a tourist site everybody wants to see if Amy was actually that crazy plus our revealer exclusive interview with Sammy and Amy it's like Disneyland for the crazy we have three little boys but they're trapped inside kitty cat's bodies meow Zeta does it like this and sometimes he sticks his tongue out if he wants treats Jade if you if you ask him a question you say Jade he'll actually respond me he responds like that and Leo he actually talks Leo will sing to you later we'll be heading out to Arizona where our reporter Anna Garcia catches up with Sammy and Amy but first let me tell you about some more neverbe seen footage during my lunch at Amy's Baking Company I kept telling Sammy what was wrong with the food but he refused to tell Amy I remember thinking how strange was that that he wouldn't relate anything 's wife but when I came back for dinner service I learned why Sammy never shares any negative comments with Amy because she's completely incapable of taking criticism when was the last time you took criticism from a customer about one of your dishes um the other day I did I had it was a Caesar salad the lady didn't like the Pudo in her Caesar salad but it's on the menu and if they don't like it they can have it without it simple I mean I've taken criticism do you know what criticism is healthy unfortunately not enough people told you the truth oh God you're crazy there you go dessert store bought Frozen RAV ear yet you still don't get it if I could make everything from scratch I would and P the wall over your husband's eyes but you can't do it to me oh my God you're not even prepared to listen to anything that's cuz you're not giving me any constructive criticism you're just standing talking saying things that AR even making sense I'm not in denial about anything I've never had an issue before because your husband doesn't tell you no because I he scared to he's not scared of me no that man isn't scared of you he's not scared of anybody my husband if there ever is a problem immediately he'll bring it back and let Christine and I know and it's very rare that it Happ today you knew I was coming today well I was trying if you coming to my restaurant I'd make sure every play that you finish is in front of me I was trying to get feedback and no one would give it to me why not I gave your husband a number of comments lunch I didn't know nobody would you don't like knowing you don't want to change there are something something I want to clear up they asked me to come and help them right now I want to show you something that's only ever been seen by myself and the produces the show it's their submission video oh boy check it out so this is where all the magic happens and here we have the walkin oh my God it's a mess the biggest problems with this restaurant would be my husband is too nervous in the front of the house doesn't really have a customer service background in any way shape or form I'm chicken like no head you go I go I don't know where to start Sammy needs to be removed from this situation a lot of times I think the customers will probably not come back because of something that Sammy may have said to them like first reaction is just to kind of yell yes there have been a few occasional times that he has had an incident and I myself have had an in a few incidents with customers who are not perfect but when people come in and they're not nice to us we're not going to be nice back to them onel horrible things were written about us that w're are not true I retaliated and I told him what I thought about him I told him that he was a loser and he was a he was a and he wasn't welcome in my restaurant and he's not I have no problem standing up for myself are you can you film him do you see him can they we can what's up we had to stop cuz you were talking that's okay this is the first kitchen I've ever worked in where we're not really allowed to talk to each other stop talking everyone Stop Get out no talking I'm out here all by myself screaming screaming smallest thing can happen it's like the end of the world and then they just kind of beat off each other in order for my restaurant to be open we both have to be here 100% this is our baby hold on a second hold on I'm getting extremely nervous right now because I have so many things going on back here and I can't remember the questions you're asking because as soon as you ask me I'm losing it if you don't come in and spend $100 at least it's like I don't need Ju spectacular my foot is the best I'm telling you love you ni he's crazy he's insane now coming up I don't want you to kiss my ass I want you to just shut up the madness continues I'm not afraid of you please you're afraid of the truth not me the truth you'll get a full update on what has happened to Amy's Baking Company they're trying to cash in on their notoriety you'll hear from former employees Amy and Sammy thought everyone was out to get them and what recent diners have to say he just said you have to go you have to go you have to go then it's time for an outof control sit down with Sammy and Amy he has no balls he's jealous of my BS this is what he but first some neverbe seen footage as Chef Ramsey questions Amy about her pizza and what's the base of the uh D the recipe for my pizza dough it's a secret okay wow and people love it I have people tell me it's the best pizza that they've ever had in their life my husband will tell me or customer he he he's naughty cuz my pizza today was under cook so it was raw and I said will you take that back he said I can't talk to her in service why is that uh maybe he knew that it would make me nervous if you didn't enjoy the pizza you're husband and wife yeah yeah it's not as if you're sort of manager and assistant manager okay the quicker you go back to the kitchen with criticism we usually don't have criticism that's the problem you don't have criticism not usually why can't you go and tell your wife Pizza wake up is undercooked I don't think your pizza was undercooked I checked it and I send pizzas that's my number one telling so you did bring it back no I didn't find out and I asked you what was wrong you said you checked it no I checked it when I took it out of the hold on it's me I checked it when I took it out of the oven just like I do every other pizza and to me it was crispy on the bottom when I cut it it was crunchy so to me it wasn't wrong but St line in that that's your version cuz you didn't see it come back my version was the dough was wet undercooked in the center okay and around the outside there was insufficient garnish so it was just dry I showed it to you yeah you did and the IDE did come on I did yeah okay but I didn't want to tell no no I said touch that it's not slightly 30 seconds it was W was wet wet the cheese or something no not the cheese no how can you attract good staff when you don't give them their tips they deserve my husband pay those girls $9 or $10 an hour to do nothing okay they don't deserve those tips if they could work like my husband worked if they could work like my husband works and it didn't require to run like more people they would get their tips he's told them run like I run and work like I work you can have your tips I am deluded you're right there were so many moments at this restaurant but truthfully there's only so much you can put into a 1hour show here's an unbelievable exchange that I had with Amy over a package of noi in these noi in here no Refrigeration required wow wow wow wow there must be a few chemicals in there do we sell these no I'm sorry we sell these yes those are the that we and no Refrigeration required what's in them look at the back and I'll tell you I don't say that they're organic I never did what's in there he said look on the backat like some smart ass answer oh okay yeah he's prepared to charge customers money for that and you get upset cuz they're not kissing your ass I'm not upset with you I don't want you to kiss my ass I want you to just shut up and give me a chance to finish my sentence instead of being rude w w wow that's I'm not pissed off cuz you don't bother me to make me pissed off seen it all well we're making everything per order this is you know it's not pre-made we don't have pre-made food we're trying to make everything yes the reviol are pre-made on the Frozen egg yes they are it's fresh of course we have to freeze it when we drop it in the priers so the reading doesn't come off we do it like that because I do use those no yes no py reply yes I care a lot Chef Ry I would like you to understand just something yeah I'm finding it right now I be difficult to understand you one little bit I've got nowhere to go every time I say something to you you just hey my customers love it I'm not going to talk to you right now cuz I have to con on the line concentrate them I will you're the one who just said you want to talk to me I did I wanted to explain to you that I'm not here you don't even let me speak so there's no point in talking to you just like my husband even though my visit to Amy Bon company was a complete disaster from day one I came back on day two with a plan to turn it around unfortunately I never got to implement it because it became clear that it would be a waste of time I'm sure you're wondering what's happened to the restaurant since I left here with an update is our reporter Anna Garcia thanks Gordon I'm here in Scottdale Arizona talking to local people to get their perspective on everything that's happened since the show aired everything from the social media phenomenon to how it has affected local businesses and I'm going to try and talk to Amy and Sammy but first here's an update on how the restaurant is doing good luck thank you after Chef Ramsey left it was just a dramatic mess Amy and Samy thought everyone was out to get them attitude I've never seen in my life they fired everyone told everyone who can do everything on their own the next day I was called and Amy and Sammy begged for me to come back so I did thank you you're welcome Sammy and Amy saw that I had taken $5 tip from my customer and had a huge fit over it and told me that I'm a thief and get out of his restaurant and I threw the money at them and I walked out and told them don't ever talk to me again I'm done with this place a lot of my friends have actually gone there just to check it out because now it's like a tourist site everybody wants to see if Amy was actually that that crazy we honestly went in with let's see if the food is really as people say one of our friends ordered a drink God I noticed that there was something floating in the drink it had three fruit flies in it we called Sammy over and he got really upset and he said there are no flies he never even acknowledged that there was anything wrong I said to him we didn't bring flies in our pockets with us and he just said you have to go you have to go you have to go we thought they would kind of want to be you know pleasing everybody and wanting to have the customers and you know but they were exactly like we thought they were they're trying to cash in on their notoriety if you go to their website they're selling T-shirts that are printed with lines from the show it's not a classy move but becoming a tourist attraction where they basically make fun of themselves I think is the only way for them to survive it's definitely turned into a spectacle that if you're in the area you just have to see what it's all about coming up it's like Disneyland for the crazi it's loud he can keep his menu it's intense we don't go down without a fight it's surprising are we being pped it's our exclusive interview with Sammy and Amy I see all the crazy you will hear it all my wife's food is excellent raw and uncensored he was a pale face pansy ass Willow when our reporter Anna Garcia have you changed your policy on the tips pays a visit to Amy's Baking Company I'm not going to stop how then I will be a pansy and I'm not a pansy she doesn't like to take the criticized she like to take the compliment she can't take criticism she cannot Crim have you noticed when she talks she can't stop because she won't listen so she'll continue pounding her own voice rather than actually listen to criticism but when it's a compliment oh my God it's amazing my desserts but then when it's criticism so what I'm asking why is that ask her that question ask her I have the same problem for that she cannot listen criticis but she she's going to listen to she's going to but she's not listening just blank there she's not listening you know I know I know I have a problem for okay can you make a change make a change so far we've shown you some incredible unseen footage and brought you up to date on what's happened since this episode aired but now it's time to hear from the owners themselves here is our reporter Anna Garcia with Amy and Sam me down don't hi Sammy Anna Garcia from Kitchen Nightmares how are you Kitchen Nightmares yes oh good yes can we can can we come in and talk can thank you so much thank you I appreciate it may I introduce myself hi Anna Garcia from Kitchen Nightmares very nice to meet you we want to catch up with you and Sammy do you have a few minutes for us you come to talk to me I'd love to talk with you no you talk to me and I want money because this time from Kitchen Nightmare I want money you guys did make so much money because of us and Gordon Ramsey triy to bury me a life who he wants I will bury him first I will bury him first and bury your kitchen nightmare also because you did it on purpose you set me up and this is what you did to try to bury Us Alive aive and you didn't do yet and I wouldn't let nobody to do it well will you sit down and talk with us Sammy about what happened and everything that's happened himself because he was not fair he was not fair how was he not fair Sam he was not fair because he shouldn't okay because he shouldn't represent us that way I'm going to go against Fox against Gordon Ramsey kitchen nightmare let me show you something it's disgusting so I posted I took a screen Sammy who is he he has no balls he's jealous of my balls this is what he is we were made to look like the most psychotic lunatic people in the universe and after watching Kitchen Nightmares I see all the the crazy but I don't see any of the good I know the people that came here were yelpers because I have proof of it they were on Yelp talking about it after they were filming and before they were coming here this is not stuff that I've invented I'm not delusional I'm not crazy yes we are passionate yes we are wild if I came after you you would probably stand up too if I came after anybody else you would defend yourself wouldn't you if you have a family wouldn't you defend it has it been stressful stressful yes it's been very stressful we've had people walk through my door come casually over here like this walk over look at the display case keep going like this and then leave and then my waitress comes up to me now we have waitresses because we had to change our whole procedure because the whole universe thought my husband was stealing the tips so we tried something new I took all of the negative things that Gordon Ramsey said and I tried to improve on it that's why I had him come here people come here to try to set us up because they think it's funny cuz they have a hard on for Gordon Ramsey there was one person he left on this plate and I have it in my office and I have the surveillance camera proof of it he puts a giant rubber cockroach on the plate and left it there left without buying a cake and thought that that was funny we are dealing with that daily it's not going to work here we stood up to Gordon Ramsey we're going to stand up to the world cuz we don't go down without a fight we have to show the world and every single business owner out there that you have to stand up you cannot let anyone Shake You Down we have a voice he has a voice and it's up to us to stay strong and to show all our true product and what we really have to offer here at Amy's big company coming up I'm not going to stop just when you thought it couldn't get more intense that to me shows me that he's a pansy there are more shocking moments from Amy and Sammy now you have lit the fire inside of us if this business were to be successful in my opinion you need to clone me three times clone Sammy three times clone me three times and I'll be perfect all the Amy clones are just start like killing off each other they just get so sick of each other like one thing another Amy said like you can't mix two Amy this doesn't go together in a moment I'll share with you my final thoughts on Amy's bacon company but first let's head back to Scottdale and our reporter Anna Garcia who's with Sammy and Amy how was your business affected by what happen in the episode we are completely bombarded by the media by customers by haters by trolls we've become the number one tourist attraction for for the summer only it's like Disneyland for the crazies they stand outside and take pictures just because they want to see us when they come in they look at us like they are real and they almost pass out and then they sit down and they try our food and they see who we are as people and they say I can't believe it it's amazing your food's incredible how did this ever happen what's going on here are we being punked but have you you been busy because we really didn't find anyone who ever said this place was packed well I'm open for business right now look how how can I have any normal business when I have this all day long what happened with Facebook with the allegations that you had been hacked every single post that was written calling people and making fun of them for not making money did not come from us we didn't say those things now we are because now you have lit the fire inside of us now when we're calling people little trolls and telling them that they have no balls yes that's us because I think it takes a very special kind of person it's called a unic to be able to call someone and Bully them over the phone or through the internet when you don't know who they are nobody make money because those trolls because Gordon Ramsey told them I'm stealing tips to the people can we talk about that can we talk about the tips I was pretty surprised that the waitresses didn't keep their tips why Sammy because I give them hourly very high I don't them between $8 to $14 an hour if he empty like this they still go with money if they wait for for the tip they wait like this have you changed your policy on the tip I did change I give him tip so is that something good that came out of the Kitchen Nightmares is that you now it's no good because they work with the tip and there is nobody here then of course they're not going to make money then their own way all of this that's happened and you know have you made any changes to the menu he can keep his menus his menu can keep it for his own what happened to the ravioli are the ravioli still frozen still frozen yes still frozen and they excellent yes and they are excellent Gordon Ramsey also during the filming I asked him I said would you let anybody come into your kitchen and give you the kind of attitude that Katie gave gave me and not fire them he said yeah that to me shows me that he's a pansy if I stand up you criz for using that word Amy the reason I said he was a pansy is because the same reason I call these yelpers and these people that hide behind the computer screen the camel to mafia they are they are pansies they have no balls because if they had balls they would come to my face my husband's face and tell us exactly all the stuff that the lies the slanderous stuff that they say online instead of just hiding behind their computer screen I have said a lot of offensive things but when a person is completely under attack I'm sorry I would love to be nothing but a lady and control my language and not have a severe case of Tourette's Syndrome but this is what's happened to me because of the pressure I called that guy a pany because he was a pale face pansy ass Willow that's exactly what I call him yes I'm going to say things if someone attacks me I'm not going to stop how then I will be a pansy and I'm not a pansy there was a part in the episode where showed that Sammy tries to Shield you from criticism and when Gordon sent back some food Sammy you didn't really want to tell Amy because it's not true because my wife's food is excellent everybody love my wife's food the reason that he didn't tell me each plate was getting sent back is because he knew that it would Gordon Ramsey was full of Sammy tells everything to me as I tell everything to Sammy we share we don't keep secrets from each other he protects me I protect him people love us because we we stand together and we are united yes he and I will fight to the death for each other no doubt you come and you try to attack us I'm going to be like a fierce lion I'm going to attack anybody that's coming to try to hurt my husband or my business it has affected your business are you seeing the customers come back something different different people you know different people they they come they they are very happy surprised surprised what Gordon Ramsey say I have enough money to keep my business as long till the stupid people become smart and then they come again to us and they will we are not the ones gon represent us we are not at all we are not a villain or gangster or what I am reformed I I I give up long ago you did say you did say you did say to I'm A Gangster I you say again I will say it again if somebody because I am the one who can go on top of him he cannot go on top of me I can promise you not him not all his people I can promise you but you did say that Sam and I will say it again if I have to okay I will say it myself I would like people to understand that for first and foremost my husband and I we are united and that's the most wonderful thing in my life we are not psychotic lunatic people that will make you wait an hour and a half for your food and then call the police on you if you don't get it we're not going to scream at you and throw you out unless you come to attack us if you do come and attack us we will scream at you and we will throw you out I think like 95% of the things that are being said about us we sit and we laugh our butts off about it because it's hysterical do you have a message for Gordon Ramsey Mr Ramsay for all the respect that I had for you I ask you now to really put the truth and really give us a chance really give us a chance as small give cuz he tried to destroy us he has control of these cameras doesn't give us chance control over these C they edited us I need them to give me a chance well obviously the whole world thinks that we're psychotic the way that they edit he Ked already you think he's going to come and say no the food is good I was joking yeah I think he should do that if he's he won't do that do you asking too much he can't he's like he's like he's going to say that and he's going to close his store that's it he's finished he's finished he won't do that he will never say the the truth of course he will keep it the truth for himself saving restaurants and helping families on Kitchen Nightmares is an incredibly gratifying experience I look forward to every Challenge and I take each Mission very seriously what happened in Scotsdale was actually quite disappointing my team and I had a fantastic plan to help Amy's Baking Company unfortunately the owners had no interest in hearing it good nighttonight hey chef chef ramsy heads to Arizona and visits one of the cleanest restaurants in Kitchen Nightmares history is this a joke but soon after meeting the husband and wife team Sammy and Amy he uncovers a number of problems you you all think that you can come in here and say these things oh my God Sammy who runs the front of the house is completely disorganized I can't I can't I cannot work I can't Amy runs the kitchen but refuses to listen to anyone these are store bought crap Frozen ravot not crap and they're delicious it's not surprising that there is such a high turnover of Staff Katie I quit and at this restaurant the customer is never right you you sir out you get ready to witness a colossal uphill battle if you touch you good as Chef Ramsey faces off against two defiant owners Pizza is undercooked that's not true this may be the one restaurant I don't even know why we came back here I'm going home now you're going home that Chef ramsy has no choice but to walk away I am finished all my stuff is going back where it belongs and that's it what is that you're serving rotten food we possibly kill them they wake up you wake up shut the place down get out here that is amazing thank you chef Scottdale Arizona an upscale Phoenix suburb it's also home to Amy's Baking Company opened in 2006 by husband and wife team Sammy and Amy buzaglo it was at a very early age that I discovered I had a real true passion and talent for anything having to do with the culinary arts just give me the pcela darling if you can all right all right so in 200 Sammy invested over a million dollars into this restaurant to make my dream come true can I open y we are ready come on guys but we're in the restaurant business it's not all daisies and ponies and unicorns I don't understand this whole substitution thing approximately 2 years ago these reviewers and these bloggers decided to make up lies and say that they ate the food and it was disgusting son of a and we lost a tremendous amount of business because of it they're just haters this really just isn't good I'll take it there's a lot of things that are wrong with the food that she just doesn't realize too garlicky too buttery too sweet not cooked enough too overdone that doesn't work for me if someone has criticism Sammy tells them you don't know what the food is supposed to taste like even you don't know what is wrong with it if anyone tell me that my wife's food is no good I just tell him to leave the restaurant I don't want him and don't come back is your first time last time and last time don't come back Madame not only do they lash out and swear at customers I will go tell them to off if my husband doesn't but they take it one step further and retaliate against them I hope he eats it and I just made it really spicy for him be H him the customer is not always right choose another pizza or nothing and I'm not here to take from anybody I'm not going to have people make up that isn't true I'm not doing it I'm not I'm not making any more food am's nuts I am going to really hurt somebody if they send back my cakes one second she's like a nice little care bear thank you so much I love you you're such a good girl and the next second she's like Corella DeVille I'm stopping all the food I'm not I'm not making anything else no why it has to go to the freaking trash are you kidding me right now unfortunately the majority of the people in Arizona think that if you come to our restaurant that we're going to yell at you scream at you and throw you outside and that is not not who we area keep walking Mister you just keep walking Chef Ram is coming to tell the people how the food is good here you can go Madame don't come back Madame I'd be happy not to see you here thank you I think shf Rie is going to be wasting his time you can't change Sammy and Amy they're lost cause anything who dirty Chang it we are ready come on guys good evening do you guys know what you want free cheese and tomato sauce all right all right thank you you're welcome Miranda may be the only server on staff I can't do the computer so he's the only one that has control over that but she is not allowed to input orders pour wine or handle money the ravioli and then they want the pizza after I know what it is the only one who can do that is Sammy okay okay just move move move I know Sammy thinks that he's doing everything all by himself for se but Sammy doesn't realize he's actually messing everything up I need another why I cannot work I cannot I can't I can't I can't I cannot work I can't Sammy look all the orders I have what do you want C go go go to the kitchen he had like 30 tickets in his hand I think with Amy only cooking one ticket at a time we're not making any of this until I get to that ticket the diners are in for a long wait I've never waited this long for pizza but the one table that has received their food is unsatisfied what is the problem when and like the Cesar it I don't know even you don't know what is wrong with it the egg okay if you came to eat to enjoy then you you should know what you like to eat sir apparently you don't know what you like to eat I guess not okay Emy what can you make me P salad instead of that scissor seriously don't worry I told him to off he's like all in the back like yelling maybe they don't understand it doesn't come from a can kidding me right now floppy yeah a doughy what they say it's not cooked enough 2B chb okay Emmy what chb iss not cooked enough put it again in the in the in the oven sure I'll burn it for them okay is not cooked enough the food we're making is going straight to the trash and there are starving people that could be eating it but instead these people decide that they're going to come with my life we waited like an hour and a half we never got pizza we never got you guys are full of I'll tell her not to do it never got our pizza I never got this my ass stop the red pepper raviol stop the big stop it they leaving I don't care I am not going to this stop it f them stop what it's in the we're waiting on one pizza it's coming no it's coming no no you keep saying that you've been saying that for an hour look at him he's like where's my pizza really send him home yeah you have a pizza it's coming you want to wait you wait you don't want pay what did you have and you off from here do you understand Sammy do you understand you yourself out you this go are you kidding me yeah I you Sam call the police the Poli you go stop stop you have things are they for real what is it me I'm in the office don't call the police you crazy where's the pizza in the oven he can suck it you pay you go you if you touch you come from I told you you you you you kiding me right now no I'm kidding I you not kidding you I you call the police the money no I want the money from him I am calling the police you guys are CRA I'm not calling the police I know but he you're not touching him get away you are piece piece of you are a little pansy get out of here don't you ever come back here you little weenie keep walking you give me a break this is you guys I make excellent food you you all think that you can come in here and say these things are you kidding me this is ridiculous I've never seen anything like this with very little knowledge of the previous night's dinner service Amy's Baking comp Chef Ramsey arrives looking to find out why Amy's Baking Company needs his help I love desserts hey Chef how are you how are you doing nice to see you first name is Sammy Sammy I'm the owner you're the yes wow look at that come on my wife Amy yeah uh can I meet this lady yes now please yeah Emy yes Gordon Ramsey want to meet you he want to know who is the chef of who that all those beautiful uh come around pleas come around my darling nice to meet you give him hug uh did you make them yes I did uh incredible nice meet likewise good to see you I mean they're extraordinary thank you that's very nice it means a lot coming from you any of that store bought no the restaurant is beautiful thank you and I want you to see my kitchen after or before as you want and then you tell me about our kitchen also right show me the kitchen okay please don't got be excited oh my God and who's the head chef I am I'm hold on stop stop holy crap you got lucky I'm the lucky one he is my soulmate and we're in this business together and we stand strong together we have to because there's a lot of online bullies and haters and bloggers we stand up to them and I think we're the only ones that ever have as restaurant owners and they come and they try to attack us and say horrible things that are not true cuz they're they're used to eating processed wood chips are used to getting things for free and not from us okay um let's catch up with the haters that stuff can I have a quick look at the kitchen of course uh normally uh owners don't like it when I expect kitens but the floor's shiny it's like a basketball card come please come see if you good you want the jacket no you don't need it you don't need it it's like a doctor's surgery in here yes thank you thank you thank you for saying the oh my goodness me is this a joke I mean look dates labels sectioned off wow what a pleasure hello this is Mira this is Mira she's going to serve you nice to see you and this is nice to meet you and Katie this is Christine she's my wing are you the Su Chef she is let's go through the dining room okay the restaurant itself is very clean and nice but it's Amy and Sammy that are the problem do not judge a book by its cover so take me back to the beginning how long have we been married almost 10 years years we got married five months after we met wow well I prayed for him and God sent him to me and I wasn't going to waste any time she said Forget You Samy huffner enough he was a Playboy in Vegas you were a Playboy in Vegas God he was Ser he was even Hugh have didn't have as beautiful of women as we did all the Playmates would come to our table he was a player but with me it didn't work like that I am individual or nothing at all once we got married that every out wow so um were you trained in the industry no not at all I'm developer I build i buil Custom houses but when the crisis started I say I still have money what you want me to do with it she begged me she said my dream it was to open a restaurant I just throughout my life had a passion and a god-given talent for it and this is all I want to do that's lovely thank you and the ganach as well thank you that's beautiful oh I'm the only one that makes them and if I'm not here working we're not open say that again if I if if I am not here if my husband's not here we're not open we don't run without each other here you're kidding me no that's no way to run a business we can't find quality qualified people to work they want to come and get acheck and not work Arizon they're not good they're not I tried a lot of them this is my biggest worry is my biggest problem in my life I cannot find people I can count on them I can trust them they're dirty they're lazy how many people you been through a lot a few hundred a lot a few hundreds yeah so other than an issue with staff what's wrong with this bloody restaurant I have issues with customers that are trying to be online bullies and say horrible things online bullies they're online bullies and write things that are not true they write that I have store bought dough they write that things are frozen I understand that but those things are not true but when did they start 2 and half years ago this guy came in that started this entire online bowling he ordered pizza margarita and after I say how is your pizza he say it's a frozen pizza the next day you went and give us a review my God my wife she was well retaliated you wrote back to him oh yeah right well why I told him I thought he was a loser he was a I I understand he insulted me first and I attacked back I'm not going to let anybody bully me bully my husband that's a joke you need things SK in this business well they call they called me crazy am B because I stood up to them and I need people who respect you who know that you have earned your stripes in the kitchen and in life I need them to listen to you and not the online bullies and take your word that you're saying that our food is good Amy if all your food is as good as deserve trust me there's something not quite right here thank you are you a control freak I am we are enemy worst what a combination we have to clone us clone us is that possible it is some places I've heard right do you have children well we have three little boys but they're trapped inside cat bodes yeah yeah they're cats our babies are cats they're my whole life besides my husband been in my business I speak feeline meeting YouTube for the first time you are both nuts I know I'm going to have a little sample on the menu okay do your thing normally I will hello how are you my good is it just you and Sam in the front of my house it's pretty much just me now how are we been here a month and a half good tips I don't make tips say that again I make hourly serious you must be the only server in this country I know that doesn't get tipped out so where did the tips go the owner what yeah I can't believe that I know I try to tell him wow okay great thank you you're welcome Sammy you spoke earlier about the problem with staff yeah I just found out something pretty major Miranda the young girl yeah you don't give her her tips no Sammy you cannot take server's tips then bring me the people who's going to do their job and I don't have to interfere they can take the whole tips for them did you see I already talk three orders by myself and send them already to the you're the owner I'm doing the most of the job wow I'm ready to order okay I'll take your order do you know already what you yes I do yes yeah the Fig and pear Pudo pizza please Excell and then I'm going to go for a blue ribbon Burger medium R medium rare excellent please and I'll take the salmon burger as well at the same time and then I'll fancy some Yi all the pasta homemade right it is but not the noi today is not homemade we didn't have time to make them okay I'll go straight to the very earlier okay which one do you like theed the red pepper perfect thank you you're welcome the story is becoming a little clearer okay me yeah this is the chef's order oh God okay I believe that once Chef Ramsey tastes my food as a chef he'll be able to tell that this is what God wants me to do what's that door bell keeps on going off every 2 minutes Miranda what is that doorbell on the side of the wall for whenever we have dirty dishes we ring it and then the buser comes and grabs the dishes from there why would you walk around and just put the plates in the pot wash the first time in my career a pot washer has a doorbell oh ding dong the large or the small small white three cheese pizza ah the cheese pizza Sammy yeah does does Miranda use the P system no she does know yet nobody's I'm the only one who use it yeah but the quicker you teach her the quick you can take a back and SE I will teach you when you come the time I will teach you Miranda have you ever worked on a POS system yes at every job that I've worked at every job and how many jobs have you had before you worked ABC a lot a lot she doesn't need training she knows how to do it thank you yes thank you I get you plate the fan pear and pruto pizza well the crust is supposed to be good but it's not that crusty it's very very sweet my Dough's raw after all this weight wow that is so sweet but that's not the issue the issue is the dough is raw just I feel it's raw it's diry I don't know how we come out today like this but normally they love that pizza it's really really Lov I'm telling you what I'm getting and it's raw soggy and wet and too sweet in general we do this you take it about trying me please of course thank you oh my God I don't think he liked it what's wrong nothing I feel like Sammy sugarcoats a lot of what happens in the restaurant so Amy gets this feeling that like everything she's doing is correct everything's right don't worry don't worry everything is okay I'm not worried I'm afraid he's going to say something isn't good I know my wife she doesn't take the criticism she will be shaking and then she say that's it I'm leaving just I'll tell you all about after after just Rolla and do like you do normally just do it oh my God I'm going to freak out Chef Ramsey has been sitting at the table for well over an hour I feel it's RW and so far all that he has sampled is an undercooked Pizza I don't even tell her you didn't like the uh the P you didn't even tell her the D not yet I know my wife she she'll get nervous scared of telling her the truth do you want to tell her come with me you tell her I just want do know so she check she will know yes she will know anyway I am 75 minutes in and so far I've had a undercooked Pizza I know you've been waiting I'm going to start eating my ticket in a minut oh okay I'm going to tell her you're starving I'm going to tell her you are starving okay she'll move okay she'll move she I hope so do you know where that goes M yes okay thank you well blue cheese mushroom mushrooms marinated garlic ioli white truffle oil and crispy bacon bits and a soggy bun that's just full of grease Jesus come on they have a lot of nerve calling this a blue ribbon Burger well medium rare is not huh it's just a mess oh dear that is over complicated so unnecessary and look that is one Burger disaster yeah the fun what a mess okay so I'll take this back really disappointing I am starving I got it thank you this is for him Yes red peer raboli thank you red pepper raboli there you go how's the uh salmon burger doing I'll go check on that thank you he wanted to know how long I'm the salmon burger it's on its way you don't need to keep reminding us we know okay I was just saying I know but you don't need to come tell us we know that it needs to go out oh my God smells weird oh here's my son Burger wow thank you D you're welcome oh God sweet spicy my mess that has to be one of the most confused ravot dishes I've ever seen and tasted in my entire life Wow doesn't make sense doesn't make sense huh sweet and spicy yeah RI with bacon and sweet corn top with cilantro and these store bought yes there are goodas you told me that this was store-bought then I wouldn't have ordered it ah okay I didn't tell you no no I didn't tell you that thank you look at this thing here this is what I've been waiting for so it's like a salmon cake crab cake Burger it's overcooked I mean it's it's not good although it may be good for those three boys three cats at home do you want me to take that please because it is like eating dry cat food do you want to take a sample no I really don't come on meow meow is um is is Amy there yeah do you want to go into the kitchen uh you should come out now dis Amy yes that was a lot longer than I expected and you know there was some big bumps in that meal um what kind of bumps what didn't you like let's go through it later okay okay I'm going to go get changed okay and I want to see how this place functions and then after service cover all the points you look disappointed I am disappointed okay but let's go through this later okay yeah sure why you are here okay thank you thank you that's for you oh thank you you only thank you F me okay fre don't worry don't never mind you do and you do what you do just do what you do I'm concerned with his opinion he loves there I understand please do me a favor you can they are good okay listen we're going to start to get ready you guys we're going to open how does the line work who does what Christine does mostly the salads and I do the pizzas I have people tell me it's the best pizza that they've ever had in their life my pizza today was undercooked so it was raw and I said will you take that back he said I can't talk to in service why is that you're a husband and wife yeah yeah it's not as if you're sort of manager and assistant manager so why can't you go and tell your wife course s know my wife Pizza wake up is undercooked I don't think your pizza was tender cook I checked it when I took it out of the oven just like I do every other pizza and to me it was crispy on the bottom when I cut it it was crunchy so to me it wasn't WR okay so that's your version cuz you didn't see it come back however the bun for the beef burger was soggy as anything blue cheese marinated mushrooms crispy bacon bits white truffle oil who comes up with those ideas I did cuz there's certain things that don't go together and that's four of them Chef Ramsey is standing there riding my ass about white truffle oil and garlic aoli oh my God like he's never heard heard of any flavor profile in the world as disgusting I have never had a problem with that hamburger ever because your husband doesn't tell you and the the salmon burger was like a salmon fish cake in between a dry bun but it was a dry bun or it was a soggy bun that was dry dry Pate dry it's good like that we have people tell us all the time that it's good there's no point me saying anything to you because you just where it's good like that whatever the uh revi do you keep them from Frozen yes we do do you know you can make these better what yes I can make them from scratch take them off oh yes of course why don't I just delete everything from my menu I'm just trying to and close my doors what do you want me to sell these are storb crap Frozen Ravi they're not crap and they're delicious and I the first time I've ever did you taste it you didn't taste that one I didn't cuz you didn't get the feedback I said they were disgusting people usually love it I've never had a problem with it but people usually love it yes real customers not haters oh come on Amy travioli that are in the freezer oh my God sacriligious ladies and gentlemen 2 seconds please the owner is trying to pull the wall over your eyes by offering you Frozen ravolis that aren't even made within 500 Mi of this front door so would you mind personally if I 86 them to stop you from eating crab so 86 raboli okay I have too much respect for your customers to them now will you tell your wife or shall I it's dinner service and Amy continues to deflect everything the owner is trying to pull the wall over your eyes by offering you frozen ravioles so to make his point Chef Ramsey decides to do a little research with the customers would you mind if I 86 them no that's right are you going to tell your wife or shall I I would tell her thank you okay listen yeah no more ravioli no more ravioli and no more hamburgers and no more salmon burgers people can only have cakes tonight okay okay I'm good with that completable sh she can't take criticism why is that ask her that question ask her I have the same problem for that are we used to waiting on something what is it that you're pasta spicy pastaa is that coming can you look on B4 and see what else they had they should have postera no I don't have it he didn't give it to me Sammy Sammy I did write it down for you oh it was here it's right there there what is it host Rustica I see it did it's okay 4B No No 5 b are you sure you don't need to question me Katie you can go home right now I'm sorry Sammy yes Daddy I would appreciate it if you would send Katie home right now I don't need an attitude from her she comes and she said it's because there's the two others oh my God am I sure what a little I mean I'm not going to talk to you right now cuz I have to concentrate on the concentrate I will there's no point in talking to you thank you you're welcome and the pizza food is leaving the kitchen at a snail's pace and it doesn't appear to be worth the wait you can take this back too you didn't like it Happ okay when food's not eatting do they tell you no every single time a customer doesn't lick their plate the waitress doesn't come to tell me that Amy no one's licking that just ignore him I am ignoring everything that's happening stop thank you excuse me so that just comes back from the table and it goes straight into the pot wash then they didn't like it so if they didn't like it what are we going to do about it let's wait we finish today the kitchen needs to know okay then I'm going to tell her thank you okay Amy this is the summon they didn't like it for me this is all so I don't care none of you known about this cuz the young girl Maria grabbed the plate and was about to throw it away that's a common threadit in this restaurant there's no point in me speaking so I'm just going to work it's like one long nightmare wow $10 tip that's nice for you of course yeah why not do you think the girls deserv some tips tonight no they get hourly and so do you think if I went and asked every customer when they leave a tip that it go straight to the owner and not to the server do you think they'd be astounded let me ask that table there sir the tip that you left the young lady server the owner takes the tips Horrible no no no no no no okay don't with me yeah I will with you who the you think you are oh my God Tammy's going to hurt him I'm fed up I'm getting sick and tired of your but then ask him my question then ask him my questions tell the customers they're going to get their tips no they don't they should be told that you're taking them because this servers deserve them you want to Pi with me yeah I want you want to with me I will with you then I will with you oh my God what a joke is everybody got this food yeah we're closed we're closing the kitchen I think Katie you can go for sure I'm talking to you Katie okay Katie listen to me when I'm speaking to you do not walk away from me you don't work here anymore okay don't start crying why why are you behaving like this oh my God since I'm talking I wasn't doing anything I wasn't doing anything you atude with me okay I quit quit she is quitting attitude she comes to the kitchen tonight she's like I set a table she said are you sure are you my boss it's okay it's okay please go no no no come on she doesn't work here anymore she's a poisonous little Viper and I don't allow people to have an attitude in my restaurant what does she know who the hell is she she's gone that's who she is don't let the door hit you on the way out tonight Chef Ramsey witnessed how dysfunctional Amy and Sammy are at running their business Katie you do not work here anymore okay including firing Katie for simply asking a question now you've just fired young girl mhm but just take a big deep breath and see if we can get some form of resolution here okay believe it or not my intentions are good you're shaving your head already I'm listening it's become evident that you can't take criticism why is that are you seriously asking me why I'm you don't have to cry I don't want you to cry you don't have to cry I'm not going to cry Sammy I'm trying to speak and take out my a conversation No One lets me speak ever not nobody oh my God I know that but you're not listening to me I know what you I listen to you we listen to you I'm trying to he ask me a question know what I do normally is good I don't have people sending things back to me the tring am you're saying the you don't know because food comes back it goes straight to the dishwasher that's what the whole issue is you've been avoiding everything behind your back are the most amazing desserts and in your freezer is store bought raviolis that you're never going to convince me or a customer that they're good the sauce is delicious the ravioli we think that they're very good what I'm struggling with is that you convince yourselves that it's R it's not tomorrow I want you open open mind okay you as well s i don't make promises that I know I can't keep I'm going to do everything within myself to try all you're getting from me is the truth right now that's what you need good night good night yeah after one of the most difficult days he has ever had on Kitchen Nightmares Chef Ramsay has arrived with a plan to start turning around Amy's Baking Company oh come on but with Amy and Sammy not at the restaurant he takes the time to meet with former staff members that have reached out to him morning morning how are you both good Jessica right yes good to see you Henry Henry nice to see you uh first of all Jessica what was your job I was hired as a food Runner Sammy told me that he didn't like people who went to culinary school cuz he didn't think that we knew anything and when I started I was only allowed to pour water glasses and set them at the table so I worked out front for a few months and basically had to beg my way back into the kitchen unbelievable I'm Henry I was a buster for the most part how long ago were you there a a little over a month and what kind of things did you see in the D he was always in a bad mood no matter what like i' I've never seen him in like a good mood he can't take complaints in like a professional manner which is the worst part he made me wash his car one day what that was the most ridiculous thing I've ever done for him they were always yelling at each other in the year and a half I was there I saw at least 50 people come and go 50 they were in and out so fast wow what happens when customers complain about their food they get told that they're wrong that you know no we have the best food in the country you're wrong like there have been times people have gotten salmon that's raw and they'll send it back saying you know can you cook this a little more and they're like you don't know how to eat food you don't know what you're doing this is perfect you just you obviously don't know customers always wrong there that is insane it's just that they don't really know how to manage a restaurant I don't know what it is but they both think that like the whole world is out to get them listen I appreciate the feedback problem you've been very helpful and appreciate the honest truth absolutely uh wish me good luck I need it yeah good luck absolutely good luck hope you can help him thank you wow it gets worse morning good morning morning Sammy today is a new day yeah I hope so you don't look very happy I'm exhausted it's all yeah never had this experience like this it's disaster I've never had experienced like this either we want to clarify a few things please should we sit down so there's no animosity of course sit down let's clarify a few things what would you like to clarify what I have a problem with were the comments you were saying to me last night while I was trying to focus on the food let's look at one thing at a time and be open and honest okay because for me this was about uncovering the truth when I'm told that the Rees are freshly made I didn't tell you that can I finished sorry when your husband told me that the Ries were fresh I ordered them and the Ries were disgusting and not fresh and if you're going to try and continue to pull wall over customers Eyes by sending them fake fresh made ravioli they need to know I don't that sends my alarm Bells go speaking it now you may want to sit there and argue mhm but you're not prepared to understand that I'm here to show you what's right and you can't take that I can I'm ready for that I have no problems with the food I told you about the burger you refused to listen I did not I asked time was wrong with it you come back with an excuse I kept asking you what's wrong and you couldn't give me I told you the FN for the beef burger was soggy as anything I have never had a problem with that hamburger ever you said the salmon burger was dry but it was wet is it dry or is it wet which one is timeused no you you're confused I'm not confused when we're talking about food but the way you screamed at that young girl last night would you let anybody come into your restaurant in your kitchen and speak to you the way that that kid spoke to me last night would you do you think we're going to let someone hold a gun to our head and we're going to give them our ass and let them do anything they want from us all she asked is no she did it with attitude a serious attitude she's like are you sure for me are you sure you don't need to question me Katie you can go home right now no she didn't now you're over exaggerating again all right but you'll blame her and you'll blame the customers but customers were're waiting for the food through your husband's mistake but okay we're going to forget yesterday we're going to start if we continue the show we're going to start from Scrat I want to forget the word show this is not a show for me no I mean I don't know what this is a restaurant that is in crisis with a delusional owner that can't take criticism so I'm going to tell you as it is I met Jessica and Henry this morning and I got told some awful things like what the way you treat staff they have to clean cars in the middle of service because the boss wants his car cleaned and then witnessing over 50 staff being fired in that short period of time really 50 staff 50 staff you're saying that I have fired 50 staff since Jessica was here you're saying that can you prove that to me 50 staff look at your eyes how how bitter you are have you not had a turnover of more than 50 people she was wrong 100 or even more than 100 not only 50 yeah STS are actually worse than she told me yes it's worse yes could you tell your wife that cuz I don't think she knows it I need a drink of water excuse me you going to run off again yesterday I didn't even eat drink eat or drink and I have to drink water Jesus Christ are you going to attack me for wanting to drink some water too my God I don't even know why we came back here I'm going home this morning Chef Ramsey arrived with a plan on how to turn around the restaurant but the owners wanted to clear up a few matters now you may want to sit there and argue but you're not prepared to understand that I'm here to show you what's right Unfortunately they are still not prepared to listen to what Chef Ramsey has to say excuse me I need water yesterday I didn't even eat drink eat or drink and I have to drink water Jesus Christ are you going to attack me for wanting to drink some water too my God I don't even know why we came back here I'm going home now you're going home this is such nobody even is listening to me they're going to go by Jessica this oh my unbelievable these people are incredible and I've had enough and come here to be abused my own restaurant I want to go home just cool down me all we've done all that's happened is we have been attacked attacked attacked why are you behaving like this because I'm insulted you verbally insulted me yesterday and I held my tongue out of class I didn't tell you the truth I didn't say nasty things to you ready okay really I didn't really when I told you about the burger you refused to listen you don't understand you're judging me on you coming in here disrupting the entire service I've been doing this disrupting you did disrupt us last night how could I focus when you're when you're standing here talking what about when I cook for you who disrupted you then everybody what are you talking about blaming everybody again I do my best so our business doesn't close cuz we can't find Qualified people you go get Miranda and that little Katie and Jessica bring them here and let me see how they work back will you do that of course do you know what they're scared of you and they're embarrassed but unfortunately you've convinced yourself in your little Amy's world that everything you cook touch send perfect I do not what are am I arguing goes well with wi truffle let me show you some can I show you reviews hundreds of reviews that are excellent that we didn't write that are from real customers no good reviews real customers that have supported us for six years look at the way you're attacking my business in my life this is all I do is live this life every day you're not telling me the problems you are saying I'm delusional I'm this I'm this I'm this can we talk about what we came here to speak about please yeah let them Fe it I want them to told be honest I am always honest about the problems that you've had that you cannot talk to her your wife and the issues that she can't take criticism before I met that's fine I have no problem saying that's fine I think you're too far gone okay then let's end the show you think I'm too far gone there's no hope yala yala it's Christmas let's go home okay I can't help people that can't help themselves and cannot ever take 1 oce of criticism and if you're not willing to change I'm not going to buttthe heads argue scream whatever you want to say but this is not normal and it's not normal for a restaurant to go through that many staff it's not normal for a kitchen that small to have 65 items on the menu and it's not normal for the level of animosity that you've built inside this restaurant and outside you have the right to run the business the way you want to run your business I have the right to do the right thing and the right thing for me is to get out of it good luck wow it's what you want yeah of course that's what I wanted participate in this give me a break can they take this thing off me we don't need his help maybe he knows that it all has to come down and now he's gone he walked away he'll go on with his life Sammy and I will go on with our life well this finally happened after almost 100 Kitchen Nightmares I've met two owners who I could not help and it wasn't because I didn't want to it was because because they are incapable of listening and in a short period of time they've managed to piss off the community and go through over 100 employees in one year Sammy and Amy continue to blame everyone else yet their biggest problem is themselves and I know whatever changes I would have made they were never going to stick to them and that's why I've decided to do something I've never done before it's such a shame the customer is not always right don't come back Madam I'd be happy not to see you guys I make excellent food don't speak like this I am going to really hurt somebody May 10th 2013 you are both nuts I know millions of viewers were introduced to Amy's Baking Company you you all think that you can come in here here and say these things oh my God what they witnessed don't with me yeah I will with you who the you think you are was a Kitchen Nightmares episode unlike any other you you s go you out a restaurant and owner so deep in denial if anyone tell me that my wife's food is not good I just tell him to leave the restaurant you're little weenie keep walking and so resistant to change these are St crap Frozen Ravi they're not crap and they're delicious that Chef Ramsey did something think you're too far gone he has never done before the right thing for me is to get out of it he walked out wow and as shocking as that was what followed was equally as shocking hundreds of people aren't turning to social media to voice their anger in the aftermath of the Airing social media went crazy there were threats nasty online messages people just could not believe how this couple treated their customers Millions were blogging commenting basically calling them batet crazy watching and rewatching everyone was under the consensus that these people were not particularly normal there were skits God and even cartoons I have issues with customers that are online bullies made about Amy's Baking Company it's getting a little Beyond hilarious and to go along with that a media Firestorm Amy's Baking Company no soup for you never before has there been a Kitchen Nightmares quite like this it was like watching a train wreck they were just that crazy tonight a special edition of Kitchen Nightmares how are you Kitchen Nightmares yes where you will be shocked are we being punked amazed if your full the wall over your husband's eyes you can't do it to me I want you to just shut up and informed he just said you have to go you have to go you have to go as Gordon ramsy takes you back send him home and reveals unbelievable never-before seen footage I'm not afraid of you you're afraid of the truth not me the truth the sad thing is you don't know the truth you'll see the highlights of some of the Public's wild reaction it was just the craziest thing you'll also find out what happened to Amy's Baking Company in the last year they're trying to cash in on their notoriety and you will get to hear from Sammy and Amy themselves it's like Disneyland for the crazies in a special exclusive interview my wife food is excellent that's all coming your way tonight on a special edition of Kitchen Nightmares we had to show the world what we really have to offer here at Amy's big company what is that he serving rotten food they're not crapping they're delicious then wake up you wake up shut the place down get out of here that is amazing that's embarrassing thank you so much good evening and welcome to a very special edition of Kitchen Nightmares last year something happened that shocked me and millions of you when I tried to help a restaurant in Scottsdale Arizona I was forced to do something I've never done walk away I went to Amy's Baking Company to help but the owners were incapable of listening there was such a strong reaction to the episode that we decided to give you an update on what has happened since we'll also show you some footage that has never been seen before and we'll hear from Amy and Sammy themselves but first a brief reminder of my wild Journey at Amy's Baking Company it was my first time in Scottdale Arizona and I was really looking forward to helping the husband and wife team of Sammy and Amy with their restaurant Amy's Baking Company just give me the pcela darling if you can all right all right since 2007 Amy had run the kitchen I understand this whole substitution thing and Sammy was in charge of the front of house for SE the owners felt that their food wasn't even an issue if anyone tell me that my wife's food is not good I just tell him to leave the restaurant they were looking for validation from me that everything they were doing was right Chef is coming to tell the people how the food is good here in the past they had an ongoing war with online bloggers and customers who were writing negative reviews these reviewers and these bloggers decided to make up lies and say that they ate the food and it was disgusting Amy and Sammy felt that they were under attack and that was the main reason why their business was in trouble the customer is not always right before I arrived the cameras were there to document dinner service at Amy's Baking Company can you make me P salad instead of that scissor seriously many of the diners were so frustrated because of the long wait times I've never waited to one pizza while the ones that did have food this really just isn't good were truly disappointed with what they were getting I'll take it but during the course of the evening Sammy and Amy had a really hard time dealing with any negativity from customers ches is not cooked enough put it again in the in the in the oven sure I'll burn it it became clear that this restaurant what is the problem with it the customer is isn't always right the egg okay if you came to eat to enjoy then you should know what you like to eat sir and there was one particular situation that my crew has never witnessed in the seven years of doing Kitchen Nightmares we're waiting on oneza it's coming now it's coming no no you keep saying that you've been saying that for an hour look at him he's like where's my pizza really send him home you want the wait your wa you don't want pay what did you and you off from you do you understand Sammy go you kidding me don't speak like this go not kidding me you play stop you Dre are they for real you P you go you if you touch you me I told you you go you you you kidding me right now no I'm kidding I you not kidding you I you call the police the money no I want the money from him I am calling the police you guys are CRA not calling the police I know but you're not touching him get away little get out of here come back here you little weenie keep walking you give me a break my team gave me little detail but told me that it was a rough night at the restaurant this is ridiculous I've never seen anything like this before but as always I wanted to form my own opinions when I arrived I was pleasantly surprised at the nice Decor how clean the kitchen was and how well organized everything seemed to be is this a joke I mean look day labels sectioned off I even sampled a pretty good dessert little did I know at that time this wasn't going to be a piece of cake if all your food is as good as it's deserved trust me there's something not quite right here during my lunch things started to unravel first I was shocked to learn my waitress Miranda didn't make any tips so where did the tips go that what yeah I can't believe that I know I try to tell him wow okay right thank you you're welcome a small Samm you spoke earlier about the problem with staff yet I just found out something pretty major Miranda the young girl yeah you don't give her her tips no Sammy you cannot take server's tipss bring me the people who's going to do their job and I don't have to interfere they can take the whole tips for them did you see I already to three orders but my serent sent them already to the you're the owner I'm doing the most of the job I was totally appalled then I waited forever for my food I'm going to start eating my ticket I know you've been waiting when it finally arrived it's just a mess it was a major disappointment do you want me to take that please because it is like eating dryy cat food and even though I let Sammy know the major problems with the food I feel it's raw it's diry he chose not to pass anything on to Amy what's wrong nothing according to Sammy his wife had an issue with criticism I know my wife she can get nervous SC of telling her the truth do you want to tell her come with me you tell her I just want her to know so she checks the one she will know yes she will know anyway I am 75 minutes in and so far I've had a undercooked pizza oh okay I'm going to tell her you're starving I'm going tell her you are starving okay she'll move okay she'll move I hope so but hours later at the start of dinner service Amy was complaining that she had not received any feedback from what I experienced at lunch so I decided to tell her the brutal truth these are storb crap Frozen R they're not crap and they're delicious and I the first time I've ever did you taste it you didn't taste that one again cuz you didn't get the feedback I said they were disgusting but right from the start she didn't consider anything I was saying as constructive I've never had a problem with it oh my God I tried again and again to point out the issues the bun for the beef burger was soggy as anything I have never had a problem with that hamburger ever but everything was either deflected that was dried good life though or ignored there's no point me saying anything to you because you just we good like that whatever I felt so frustrated at this point I went into the dining room and hit another wall when I tried to confront Sammy about the tips do you think the girls deserve some tips tonight no they get hourly sir the tip that you left the young lady server the owner takes the tips Horrible no no no no don't with me yeah I will with you who the you think you are some compl that night once again there were a number of issues with the food and there were long wait times as well are we used to waiting on something when is it that you're pasta spicy Pasta Pasta is that coming then towards the end of service a food Runner named Katie asked Amy a question 4B No No 5 b are you sure and Amy lost it you don't need to question me Katie you can go home right now Katie listen to me when I'm speaking to you do not walk away from me you don't work here anymore okay don't start crying why why are you behaving like this come come since I'm talking was I wasn't doing anything you had an attitude with me don't don't please okay I quit you're not qu she is after a really bizarre dinner service I tried again to have a meaningful conversation with Amy it's become evident that you can't take criticism but Amy remained in denial what I do normally is good refusing to listen to anything I had to say in your freezer is store bought ravioli the sauce is delicious the raviolis we think that they're very good even after a frustrating day I remained committed to helping the restaurant so the next morning I came in with a plan to turn Amy's Baking Company around oh come on but they weren't there so I spent the morning talking with disgruntled past employees in the year and a half I was there I saw at least 50 people come and go 50 they were in and out so fast wow what happens when customers complain about their food they get told that they're wrong that you know no we have the best food in the country you're wrong when Amy and Sammy finally arrived you don't look very happy I'm exhausted I wanted to confront them with the information I had learned have you not had a turnover of more than 50 people 50 staff can you prove that to me she she was wrong 100 or even more than 100 and after a very tense conversation in which we were going around in circles what I have a problem with were the comments you were saying to me last night I'm here to show you what's right and you can't take that I realized that Sammy and Amy were not open even in the slightest to making any changes all that's happened is we have been attacked attacked attacked I mean I don't know what you call this is a restaurant that is in crisis with a delusional owner that can't take criticism so for the very first time I did something I never thought I would do I can't help people they can't help themselves and the right thing for me is to get out of it good luck what you want yeah of course that's what I wanted participate in this wow coming up the story just went viral they became the number one trending story in America there were threats nasty online messages find out how it happened everyone was under the consensus that these people were not particularly normal and we'll show you some neverbe seen footage of Amy and Sammy with Chef Ramsey that you have to see to believe you can pull the wo over your husband's eyes you can't do it to me I want you to just shut up then how are you right yes a full update on what has happened to Amy's Baking Company Sammy saw that I had taken a $5 tip and told me that I'm a thief and get out of his restaurant and later it's wild are we being punked it's loud he has no part these J of my fault it's an exclusive interview with Amy and Sammy it's like Disneyland for the crazies as we track them down in Scottdale Arizona we have to show the world what we really have to offer here at Amy's big company since the Airing of Amy's Baking Company people were very anxious to express their views in a variety of ways on the internet one of the things that got a lot of attention was this cartoon made by the Jackson Moto company he is my soulmate and we're in this business together and we stand strong we have to because there's a lot of online bullies and haters and bloggers they're dirty they're lazy I have issues with customers that are online bullies and they bully me bully my husband that's a joke online bully they're used to eating processed wood chips or used to getting things for free is disgusting but when did this start this guy came in that started this entire online bullying I told him I thought he was a loser he was a do you have children well we have three little boys but they're trapped inside cat bodies you look disappointed these are stb crap Frozen RAV they're not crap and they're delicious and I the first time I've ever did you taste it you didn't taste that one this is you guys I make excellent food you all think that you can come in here and say these things are you kidding me this is ridiculous I speak feeling that cartoon was just one example of the medor explosion that occurred after the Airing of Amy's Bing company but there was a lot more as this 50 seater restaurant went from obscurity to a national phenomenon and became the number one trending story on the internet so there's this restaurant called Amy's Baking compy owners are n this was the first time in the history of the show he decided this place was beyond hell Gordon Ramsey even is like I'm just could not believe how this couple treated their customers going and going with the same stuff over and over hundreds of people are turning to social media to voice their an Sam and Amy they're on Facebook now just trashing everybody it got uglier and uglier for their threats nasty online messages this is what you don't ever do I'm actually not a lot of action on social media memes and jokes photoshops gifts worldwide backl unbelievable to see all of it bubble up online wow it was so crazy the episode of Kitchen Nightmares about Amy's Baking Company was a pretty special one because it was the first time Gordon Ramsay walked away from a restaurant wow which is something he never does and it definitely sparked a curiosity people were incredibly interested in this story there were thousands of comments directed at Amy and Sammy basically calling them batet crazy everyone was under the consensus that these people were not particularly normal the problem was Amy and Sammy started responding to these comments as the comments started pouring in Amy and Sammy just kept posting and posting and posting they just attacked everybody and this posted status after status just swearing calling people out on everything and just continuing they're cyber bullying but they do best I guess we just sort of kept watching them in a mixture of shock and horror you just want to tell these people no don't don't do that that's a bad idea and the story just went viral people were sharing all different types of content from satirical cartoons think that you can come in here and say these things to YouTube videos meow meow meow meow Clips gifts just type in Amy's and everything would come up related to Amy's Baking company just pages and Pages my write up of Amy's Baking Company's meltdown in about 3 days it had reached 3 million views which is the highest traffic post I've ever done at BuzzFeed it became the 21st century version of a water cooler conversation everyone thought it was just the craziest thing it was like covering a breaking news story except instead of politics we were following this little eering Arizona honestly I've never seen something like this before they were just that crazy after the dust cleared Amy and Sammy took to their Facebook and said that it was hacked and that all of the statements that came previously weren't them and it was met with this really hilarious are you kidding me collectively from the internet no clearly you weren't hacked at all I saw the way that they treated people and what they said on Facebook is exactly how they acted in real life there is the phrase no publicity is bad publicity but at the same time if you're not careful the internet can turn you into a sideshow and I think that's exactly what happened here the aftermath of the episode certainly took on a life of its own I remember when I first walked in to Amy's Baking Company thinking H why am I here the dining room is gorgeous the kitchen is spotless something I'm definitely not used to on Kitchen Nightmares but when Amy gave me a tour of her kitchen things started getting a little strange now this footage has never been seen before take a look so are you the suf yes you can see I'll take you through our line do we have any uh male chefs no all females only girl why is that because it's too tiny and my wife she want only me to be near her she doesn't want man you know I don't like to bump in I feel comfortable working with girls because my kitchen is so tiny we bend over we bump into each other the male chefs their ego is too big and there's it's too little in my kitchen so they leave I show them the door and they don't have my standards they can't seem like I do there it's like they're doing me a favor this is how we work I mean I work meticulously because my customers deserve it wow coming up oh God you're crazy wow some shocking bonus material that has never been seen until tonight if they could work like my husband works they would give their tips he's told them can you make a change make a change and later an update on what has happened at Amy's Baking Company since Chef Ramsey walked out now it's like a tourist site everybody wants to see if Amy was actually that crazy plus our revealer exclusive interview with Sammy and Amy it's like Disneyland for the crazy we have three little boys but they're trapped inside kitty cat's bodies meow Zeta does it like this and sometimes he sticks his tongue out if he wants treats Jade if you if you ask him a question you say Jade he'll actually respond me he responds like that and Leo he actually talks Leo will sing to you later we'll be heading out to Arizona where our reporter Anna Garcia catches up with Sammy and Amy but first let me tell you about some more neverbe seen footage during my lunch at Amy's Baking Company I kept telling Sammy what was wrong with the food but he refused to tell Amy I remember thinking how strange was that that he wouldn't relate anything 's wife but when I came back for dinner service I learned why Sammy never shares any negative comments with Amy because she's completely incapable of taking criticism when was the last time you took criticism from a customer about one of your dishes um the other day I did I had it was a Caesar salad the lady didn't like the Pudo in her Caesar salad but it's on the menu and if they don't like it they can have it without it simple I mean I've taken criticism do you know what criticism is healthy unfortunately not enough people told you the truth oh God you're crazy there you go dessert store bought Frozen RAV ear yet you still don't get it if I could make everything from scratch I would and P the wall over your husband's eyes but you can't do it to me oh my God you're not even prepared to listen to anything that's cuz you're not giving me any constructive criticism you're just standing talking saying things that AR even making sense I'm not in denial about anything I've never had an issue before because your husband doesn't tell you no because I he scared to he's not scared of me no that man isn't scared of you he's not scared of anybody my husband if there ever is a problem immediately he'll bring it back and let Christine and I know and it's very rare that it Happ today you knew I was coming today well I was trying if you coming to my restaurant I'd make sure every play that you finish is in front of me I was trying to get feedback and no one would give it to me why not I gave your husband a number of comments lunch I didn't know nobody would you don't like knowing you don't want to change there are something something I want to clear up they asked me to come and help them right now I want to show you something that's only ever been seen by myself and the produces the show it's their submission video oh boy check it out so this is where all the magic happens and here we have the walkin oh my God it's a mess the biggest problems with this restaurant would be my husband is too nervous in the front of the house doesn't really have a customer service background in any way shape or form I'm chicken like no head you go I go I don't know where to start Sammy needs to be removed from this situation a lot of times I think the customers will probably not come back because of something that Sammy may have said to them like first reaction is just to kind of yell yes there have been a few occasional times that he has had an incident and I myself have had an in a few incidents with customers who are not perfect but when people come in and they're not nice to us we're not going to be nice back to them onel horrible things were written about us that w're are not true I retaliated and I told him what I thought about him I told him that he was a loser and he was a he was a and he wasn't welcome in my restaurant and he's not I have no problem standing up for myself are you can you film him do you see him can they we can what's up we had to stop cuz you were talking that's okay this is the first kitchen I've ever worked in where we're not really allowed to talk to each other stop talking everyone Stop Get out no talking I'm out here all by myself screaming screaming smallest thing can happen it's like the end of the world and then they just kind of beat off each other in order for my restaurant to be open we both have to be here 100% this is our baby hold on a second hold on I'm getting extremely nervous right now because I have so many things going on back here and I can't remember the questions you're asking because as soon as you ask me I'm losing it if you don't come in and spend $100 at least it's like I don't need Ju spectacular my foot is the best I'm telling you love you ni he's crazy he's insane now coming up I don't want you to kiss my ass I want you to just shut up the madness continues I'm not afraid of you please you're afraid of the truth not me the truth you'll get a full update on what has happened to Amy's Baking Company they're trying to cash in on their notoriety you'll hear from former employees Amy and Sammy thought everyone was out to get them and what recent diners have to say he just said you have to go you have to go you have to go then it's time for an outof control sit down with Sammy and Amy he has no balls he's jealous of my BS this is what he but first some neverbe seen footage as Chef Ramsey questions Amy about her pizza and what's the base of the uh D the recipe for my pizza dough it's a secret okay wow and people love it I have people tell me it's the best pizza that they've ever had in their life my husband will tell me or customer he he he's naughty cuz my pizza today was under cook so it was raw and I said will you take that back he said I can't talk to her in service why is that uh maybe he knew that it would make me nervous if you didn't enjoy the pizza you're husband and wife yeah yeah it's not as if you're sort of manager and assistant manager okay the quicker you go back to the kitchen with criticism we usually don't have criticism that's the problem you don't have criticism not usually why can't you go and tell your wife Pizza wake up is undercooked I don't think your pizza was undercooked I checked it and I send pizzas that's my number one telling so you did bring it back no I didn't find out and I asked you what was wrong you said you checked it no I checked it when I took it out of the hold on it's me I checked it when I took it out of the oven just like I do every other pizza and to me it was crispy on the bottom when I cut it it was crunchy so to me it wasn't wrong but St line in that that's your version cuz you didn't see it come back my version was the dough was wet undercooked in the center okay and around the outside there was insufficient garnish so it was just dry I showed it to you yeah you did and the IDE did come on I did yeah okay but I didn't want to tell no no I said touch that it's not slightly 30 seconds it was W was wet wet the cheese or something no not the cheese no how can you attract good staff when you don't give them their tips they deserve my husband pay those girls $9 or $10 an hour to do nothing okay they don't deserve those tips if they could work like my husband worked if they could work like my husband works and it didn't require to run like more people they would get their tips he's told them run like I run and work like I work you can have your tips I am deluded you're right there were so many moments at this restaurant but truthfully there's only so much you can put into a 1hour show here's an unbelievable exchange that I had with Amy over a package of noi in these noi in here no Refrigeration required wow wow wow wow there must be a few chemicals in there do we sell these no I'm sorry we sell these yes those are the that we and no Refrigeration required what's in them look at the back and I'll tell you I don't say that they're organic I never did what's in there he said look on the backat like some smart ass answer oh okay yeah he's prepared to charge customers money for that and you get upset cuz they're not kissing your ass I'm not upset with you I don't want you to kiss my ass I want you to just shut up and give me a chance to finish my sentence instead of being rude w w wow that's I'm not pissed off cuz you don't bother me to make me pissed off seen it all well we're making everything per order this is you know it's not pre-made we don't have pre-made food we're trying to make everything yes the reviol are pre-made on the Frozen egg yes they are it's fresh of course we have to freeze it when we drop it in the priers so the reading doesn't come off we do it like that because I do use those no yes no py reply yes I care a lot Chef Ry I would like you to understand just something yeah I'm finding it right now I be difficult to understand you one little bit I've got nowhere to go every time I say something to you you just hey my customers love it I'm not going to talk to you right now cuz I have to con on the line concentrate them I will you're the one who just said you want to talk to me I did I wanted to explain to you that I'm not here you don't even let me speak so there's no point in talking to you just like my husband even though my visit to Amy Bon company was a complete disaster from day one I came back on day two with a plan to turn it around unfortunately I never got to implement it because it became clear that it would be a waste of time I'm sure you're wondering what's happened to the restaurant since I left here with an update is our reporter Anna Garcia thanks Gordon I'm here in Scottdale Arizona talking to local people to get their perspective on everything that's happened since the show aired everything from the social media phenomenon to how it has affected local businesses and I'm going to try and talk to Amy and Sammy but first here's an update on how the restaurant is doing good luck thank you after Chef Ramsey left it was just a dramatic mess Amy and Samy thought everyone was out to get them attitude I've never seen in my life they fired everyone told everyone who can do everything on their own the next day I was called and Amy and Sammy begged for me to come back so I did thank you you're welcome Sammy and Amy saw that I had taken $5 tip from my customer and had a huge fit over it and told me that I'm a thief and get out of his restaurant and I threw the money at them and I walked out and told them don't ever talk to me again I'm done with this place a lot of my friends have actually gone there just to check it out because now it's like a tourist site everybody wants to see if Amy was actually that that crazy we honestly went in with let's see if the food is really as people say one of our friends ordered a drink God I noticed that there was something floating in the drink it had three fruit flies in it we called Sammy over and he got really upset and he said there are no flies he never even acknowledged that there was anything wrong I said to him we didn't bring flies in our pockets with us and he just said you have to go you have to go you have to go we thought they would kind of want to be you know pleasing everybody and wanting to have the customers and you know but they were exactly like we thought they were they're trying to cash in on their notoriety if you go to their website they're selling T-shirts that are printed with lines from the show it's not a classy move but becoming a tourist attraction where they basically make fun of themselves I think is the only way for them to survive it's definitely turned into a spectacle that if you're in the area you just have to see what it's all about coming up it's like Disneyland for the crazi it's loud he can keep his menu it's intense we don't go down without a fight it's surprising are we being pped it's our exclusive interview with Sammy and Amy I see all the crazy you will hear it all my wife's food is excellent raw and uncensored he was a pale face pansy ass Willow when our reporter Anna Garcia have you changed your policy on the tips pays a visit to Amy's Baking Company I'm not going to stop how then I will be a pansy and I'm not a pansy she doesn't like to take the criticized she like to take the compliment she can't take criticism she cannot Crim have you noticed when she talks she can't stop because she won't listen so she'll continue pounding her own voice rather than actually listen to criticism but when it's a compliment oh my God it's amazing my desserts but then when it's criticism so what I'm asking why is that ask her that question ask her I have the same problem for that she cannot listen criticis but she she's going to listen to she's going to but she's not listening just blank there she's not listening you know I know I know I have a problem for okay can you make a change make a change so far we've shown you some incredible unseen footage and brought you up to date on what's happened since this episode aired but now it's time to hear from the owners themselves here is our reporter Anna Garcia with Amy and Sam me down don't hi Sammy Anna Garcia from Kitchen Nightmares how are you Kitchen Nightmares yes oh good yes can we can can we come in and talk can thank you so much thank you I appreciate it may I introduce myself hi Anna Garcia from Kitchen Nightmares very nice to meet you we want to catch up with you and Sammy do you have a few minutes for us you come to talk to me I'd love to talk with you no you talk to me and I want money because this time from Kitchen Nightmare I want money you guys did make so much money because of us and Gordon Ramsey triy to bury me a life who he wants I will bury him first I will bury him first and bury your kitchen nightmare also because you did it on purpose you set me up and this is what you did to try to bury Us Alive aive and you didn't do yet and I wouldn't let nobody to do it well will you sit down and talk with us Sammy about what happened and everything that's happened himself because he was not fair he was not fair how was he not fair Sam he was not fair because he shouldn't okay because he shouldn't represent us that way I'm going to go against Fox against Gordon Ramsey kitchen nightmare let me show you something it's disgusting so I posted I took a screen Sammy who is he he has no balls he's jealous of my balls this is what he is we were made to look like the most psychotic lunatic people in the universe and after watching Kitchen Nightmares I see all the the crazy but I don't see any of the good I know the people that came here were yelpers because I have proof of it they were on Yelp talking about it after they were filming and before they were coming here this is not stuff that I've invented I'm not delusional I'm not crazy yes we are passionate yes we are wild if I came after you you would probably stand up too if I came after anybody else you would defend yourself wouldn't you if you have a family wouldn't you defend it has it been stressful stressful yes it's been very stressful we've had people walk through my door come casually over here like this walk over look at the display case keep going like this and then leave and then my waitress comes up to me now we have waitresses because we had to change our whole procedure because the whole universe thought my husband was stealing the tips so we tried something new I took all of the negative things that Gordon Ramsey said and I tried to improve on it that's why I had him come here people come here to try to set us up because they think it's funny cuz they have a hard on for Gordon Ramsey there was one person he left on this plate and I have it in my office and I have the surveillance camera proof of it he puts a giant rubber cockroach on the plate and left it there left without buying a cake and thought that that was funny we are dealing with that daily it's not going to work here we stood up to Gordon Ramsey we're going to stand up to the world cuz we don't go down without a fight we have to show the world and every single business owner out there that you have to stand up you cannot let anyone Shake You Down we have a voice he has a voice and it's up to us to stay strong and to show all our true product and what we really have to offer here at Amy's big company coming up I'm not going to stop just when you thought it couldn't get more intense that to me shows me that he's a pansy there are more shocking moments from Amy and Sammy now you have lit the fire inside of us if this business were to be successful in my opinion you need to clone me three times clone Sammy three times clone me three times and I'll be perfect all the Amy clones are just start like killing off each other they just get so sick of each other like one thing another Amy said like you can't mix two Amy this doesn't go together in a moment I'll share with you my final thoughts on Amy's bacon company but first let's head back to Scottdale and our reporter Anna Garcia who's with Sammy and Amy how was your business affected by what happen in the episode we are completely bombarded by the media by customers by haters by trolls we've become the number one tourist attraction for for the summer only it's like Disneyland for the crazies they stand outside and take pictures just because they want to see us when they come in they look at us like they are real and they almost pass out and then they sit down and they try our food and they see who we are as people and they say I can't believe it it's amazing your food's incredible how did this ever happen what's going on here are we being punked but have you you been busy because we really didn't find anyone who ever said this place was packed well I'm open for business right now look how how can I have any normal business when I have this all day long what happened with Facebook with the allegations that you had been hacked every single post that was written calling people and making fun of them for not making money did not come from us we didn't say those things now we are because now you have lit the fire inside of us now when we're calling people little trolls and telling them that they have no balls yes that's us because I think it takes a very special kind of person it's called a unic to be able to call someone and Bully them over the phone or through the internet when you don't know who they are nobody make money because those trolls because Gordon Ramsey told them I'm stealing tips to the people can we talk about that can we talk about the tips I was pretty surprised that the waitresses didn't keep their tips why Sammy because I give them hourly very high I don't them between $8 to $14 an hour if he empty like this they still go with money if they wait for for the tip they wait like this have you changed your policy on the tip I did change I give him tip so is that something good that came out of the Kitchen Nightmares is that you now it's no good because they work with the tip and there is nobody here then of course they're not going to make money then their own way all of this that's happened and you know have you made any changes to the menu he can keep his menus his menu can keep it for his own what happened to the ravioli are the ravioli still frozen still frozen yes still frozen and they excellent yes and they are excellent Gordon Ramsey also during the filming I asked him I said would you let anybody come into your kitchen and give you the kind of attitude that Katie gave gave me and not fire them he said yeah that to me shows me that he's a pansy if I stand up you criz for using that word Amy the reason I said he was a pansy is because the same reason I call these yelpers and these people that hide behind the computer screen the camel to mafia they are they are pansies they have no balls because if they had balls they would come to my face my husband's face and tell us exactly all the stuff that the lies the slanderous stuff that they say online instead of just hiding behind their computer screen I have said a lot of offensive things but when a person is completely under attack I'm sorry I would love to be nothing but a lady and control my language and not have a severe case of Tourette's Syndrome but this is what's happened to me because of the pressure I called that guy a pany because he was a pale face pansy ass Willow that's exactly what I call him yes I'm going to say things if someone attacks me I'm not going to stop how then I will be a pansy and I'm not a pansy there was a part in the episode where showed that Sammy tries to Shield you from criticism and when Gordon sent back some food Sammy you didn't really want to tell Amy because it's not true because my wife's food is excellent everybody love my wife's food the reason that he didn't tell me each plate was getting sent back is because he knew that it would Gordon Ramsey was full of Sammy tells everything to me as I tell everything to Sammy we share we don't keep secrets from each other he protects me I protect him people love us because we we stand together and we are united yes he and I will fight to the death for each other no doubt you come and you try to attack us I'm going to be like a fierce lion I'm going to attack anybody that's coming to try to hurt my husband or my business it has affected your business are you seeing the customers come back something different different people you know different people they they come they they are very happy surprised surprised what Gordon Ramsey say I have enough money to keep my business as long till the stupid people become smart and then they come again to us and they will we are not the ones gon represent us we are not at all we are not a villain or gangster or what I am reformed I I I give up long ago you did say you did say you did say to I'm A Gangster I you say again I will say it again if somebody because I am the one who can go on top of him he cannot go on top of me I can promise you not him not all his people I can promise you but you did say that Sam and I will say it again if I have to okay I will say it myself I would like people to understand that for first and foremost my husband and I we are united and that's the most wonderful thing in my life we are not psychotic lunatic people that will make you wait an hour and a half for your food and then call the police on you if you don't get it we're not going to scream at you and throw you out unless you come to attack us if you do come and attack us we will scream at you and we will throw you out I think like 95% of the things that are being said about us we sit and we laugh our butts off about it because it's hysterical do you have a message for Gordon Ramsey Mr Ramsay for all the respect that I had for you I ask you now to really put the truth and really give us a chance really give us a chance as small give cuz he tried to destroy us he has control of these cameras doesn't give us chance control over these C they edited us I need them to give me a chance well obviously the whole world thinks that we're psychotic the way that they edit he Ked already you think he's going to come and say no the food is good I was joking yeah I think he should do that if he's he won't do that do you asking too much he can't he's like he's like he's going to say that and he's going to close his store that's it he's finished he's finished he won't do that he will never say the the truth of course he will keep it the truth for himself saving restaurants and helping families on Kitchen Nightmares is an incredibly gratifying experience I look forward to every Challenge and I take each Mission very seriously what happened in Scotsdale was actually quite disappointing my team and I had a fantastic plan to help Amy's Baking Company unfortunately the owners had no interest in hearing it good night\n"