The Relaunch of Miss Jean: A Journey of Transformation and Triumph

Miss Jean's restaurant had been in the midst of a tumultuous dinner service when Chef Ramsay, known for his fiery temper and high culinary standards, stepped in to help revamp the kitchen. The restaurant's team was struggling to adapt to the new system and communication approach that Miss Jean, the expediter, was implementing. As the night wore on, it became clear that the team was in disarray, with orders getting mixed up and servers struggling to keep up.

Despite the chaos, Chef Ramsay remained calm and composed, offering words of encouragement and support to his team. "I love the tables for tonight's dinner service," he said, surveying the restaurant. "It's a lot different, isn't it?" The team nodded in agreement, still reeling from the sudden changes. "I love the tables for tonight's dinner service," Chef Ramsay continued, "and I think Miss Jean is doing a great job." The team nodded, still trying to adjust to their new roles.

As the orders started to roll in, it became clear that the team was struggling to keep up. Orders were getting mixed up, and the servers were starting to get frustrated. Chef Ramsay yelled out for his team to "Step Up," but it seemed like no matter how hard they tried, things just weren't going right. The kitchen was chaotic, with pots and pans clanging in the background as the staff scrambled to keep up.

Despite the chaos, Miss Jean remained calm and composed, expertly guiding her team through the dinner service. She yelled out orders, directing the servers to "Bring it out" and "Make it snappy." Her team nodded eagerly, trying to follow her lead. But no matter how hard they tried, things just seemed to be falling apart.

Just when it seemed like things couldn't get any worse, Marissa, one of the servers, got flustered and started yelling at her colleagues. The kitchen fell silent, with everyone holding their breath as Miss Jean stepped in to calm everyone down. "Okay, okay, let's not screw up now," she said, her voice soothing and calming. "We work first, then we sit down." The team nodded, still looking frazzled but trying to get back on track.

As the dinner service continued, it became clear that Miss Jean was really pulling out all the stops. She was expediting like a pro, guiding her team through the kitchen with ease and precision. The orders started coming out faster and faster, with each dish being expertly plated and presented to the waiting customers. It was clear that Miss Jean had finally found her footing, and she was determined to make it work.

The front of house was also starting to come together, with servers like Matt and Miranda getting their bearings. They were still a bit flustered, but they were starting to get into the swing of things. As the night wore on, it became clear that Miss Jean had finally found her team's groove. The orders kept coming out, and the customers were loving every minute of it.

As the dinner service drew to a close, Chef Ramsay stepped in to offer his final words of praise. "I'm real proud of Miss Jean," he said, beaming with pride. "She handled the pressure and turned it into something positive." The team nodded in agreement, still reeling from the transformation they had witnessed. "I'm not gonna let you down," Miss Jean promised, her voice firm and confident.

In the aftermath of the dinner service, it was clear that Miss Jean's restaurant had undergone a major transformation. She had lost her mean streak, but she had also gained a newfound sense of confidence and determination. The team was still buzzing with energy, still reeling from the whirlwind experience they had just gone through. As for Chef Ramsay, he was beaming with pride, knowing that his protégée had finally found her footing.

The mayor of Wilkinsburg decided to honor Miss Jean for her years of service to the community, proclaiming June 3rd as "Miss Jean Day." It was a well-deserved recognition, given everything she and her team had been through. As for Miss Jean herself, she was still in shock, but she was also grateful and humbled by the recognition.

In the days that followed, Miss Jean's restaurant continued to thrive. The team was working together like never before, with each member playing their part to perfection. And at the heart of it all was Miss Jean, her newfound confidence and determination inspiring her team every day. It was clear that she had finally found her place in the culinary world, and nothing was going to bring her down from there.

Years later, people would still be talking about the night that Miss Jean's restaurant almost came crashing down, but ultimately rose from the ashes like a phoenix. They would remember the chaos, the confusion, and the sheer exhaustion of it all. But most importantly, they would remember the triumph, the transformation, and the determination that had carried Miss Jean and her team through it all.

And as for Chef Ramsay? He was still beaming with pride, knowing that he had played a small part in helping Miss Jean find her way. The two of them had come a long way since that tumultuous dinner service, but their bond remained strong. They had weathered the storm together, and they would continue to support each other every step of the way.

"WEBVTTKind: captionsLanguage: enLaverne California just 30 miles from Los Angeles this suburb is home to a neighborhood Italian Bistro called Charlie's and in 2010 it was bought by the Leyva family would you like a booth I started working here 10 years ago I was a waitress here and then I had the opportunity to take it over but I didn't have the money or the collateral so I had to go to my mom and my sister Patton Val both full-time School teachers financed the restaurant and put their houses up as collateral to help Tatiana to fill her dream my mom and I don't know about the restaurant business and so we put a lot of trust in my sister's experience to run the restaurant Daddy are we gonna have enough bread for tonight of course when I took over the restaurant I didn't want to change the menu or the chef I just wanted to keep it as is because I love this restaurant it's not good but it didn't pan out the way I wanted it to I mean I could sit here all day and have maybe four tables at the most how many tables did you have Jen I only had one that doesn't even pay for the cost of just running electricity that's going to bring the people in I don't know the problem with the restaurant is Tatiana the fact that she feels like she doesn't have to change things it's ridiculous they don't like the pyramids do they're crazy the food um oh it's disgusting casimero is our head chef he's been here for 14 years and he's pretty awful basically the restaurant's suffering for it doing anything when Tatiana manages the restaurant usually that consists of standing around with a glass of wine in her hand all right she's very disrespectful you're talking about your ass Rude stop it I told you most people end up crying don't you dare I need a drink Tatiana doesn't know how to handle being an owner don't drink so much okay my mom and my sister already resent me for asking them to put their houses on the line I don't know how we're gonna make it this month they played the blame game this is Tatiana's fall we wouldn't be in this mess if it wasn't for Tatiana but I didn't put a gun to their head so what are we going to do now so if we don't get more customers we would lose our houses it is very serious I really need Chef Ramsay's help oh I'm scared what's going to happen I just don't understand like what else I could do rare rainy day in California what better way to pick you up than a nice lunch right Charlie's Italian food when Chef walked in I just laughed because that's what I don't know what to do with this nervous energy and this anxiety how are you oh my gosh and this is Tatiana Tatiana yeah is uh is Charlie in no he's not okay but Russian's called Charlie who is he Charlie was the original owner Charlie owned it Charlie owned it so there's no Charlie no no I used to work here as a waitress um when Charlie owned it and then he sold it to another person named Simon okay great and then when Simon ran this into the ground he dumped it Simon bought it off Charlie and then dumped it on you just dumped it in general and I took it over because I've Loved this restaurant we took it over my mom and my sister what was this yeah okay seller I'm Val nice to see you nice to meet you and this is I'm Pat nice to see my darling and what he came over about and Mum it'd be nice to catch up and get up to speed what's happening where can we go somewhere outside Tatiana needs to learn effective ways of doing things around here so and first of all it's so important that I catch up with what's been happening whose idea was this to run a restaurant her dream I've Loved this restaurant I've worked here since I was 20 years old whenever working in a business to running a business completely differently yeah it's completely different okay how much money do you need to get on the table before you took over Mom put all her retirement money into it really you know the house and her house my condo yeah so if the restaurant goes it's your houses go wow um and how much money did you put in um probably like a thousand bucks okay financially where are we the restaurants in debt at this point that's not good and who makes the decisions here Tatiana well they have other jobs as well so you have a full-time job and you come in here to run the restaurant right wow so what's gone wrong then you don't know wow so then what's the changes you made when you bought it nothing changed okay so Simon ran it in a bad way didn't give a about the customers and it was appallingly led don't change anything that's been a major issue help me understand because I'm confused the risk is a little on your side get Mama for you and yet you're not even in control of the business right now wow I just don't know what I've done so wrong like I don't know yeah I think we've seen a much clearer uglier side of her this is the thing I don't think they trust me or they have you brought them into a mess but what it comes down to is that she does not treat us as equals don't even start you talk down to me you bulldoze me you do not treat me like an eagle you don't treat me like one-third of this restaurant well I have the burden of the money and I'm making two dollars an hour she gets paid that much but she also gets a car she gets her cell phone paid for her gas wow okay so if you could get out of this would you do it looking back would you make a very you know risky and stupid decision my sister doesn't have that burden of losing her house so she's never been really responsible unless I'm back to each nice to meet you all three of you and I'm gonna see what I've got to work with thank you it's emotionally draining and it's a scary situation thank you very much my name is Genevieve and I'm going to be your server let's go um right let's start off with the toasty vavioli okay the fruit of the Mahoney okay the lasagna it's not your typical lasagna so be prepared for something different military which means something different are you sure absolutely all right we're in California so why not um chicken pizza okay excellent and who makes the bread uh Casimir our head chef yes ready thank you Brad's Dreadful dough ball wet soggy horrible dough damn toasted ravioli try to Chef Ramsay sure I don't like any of the food so I really don't think that he will either ravioli thank you very much wow wow wow which bits The Toasted bit Yeah I I've never have recommended the ravioli I mean they're raw yeah a lot of people don't like that they're either really raw or they're just like cardboard I mean damn dangerous did she eat them Tatiana dish no no we also got a taste one for me okay and then eventually 86 them toasted ravioli really yeah sounds like the odors are toast he said taste it and agree with him in 86 days I can't take food back there none of us can take food about that that's not how it's supposed to go you're supposed to go straight to the chef and say this is wrong this is the first automatic wow bizarre looking for food okay great thank you my darling passes strands of mozzword is that mozzarella on top of that yes it is and then the pasta It's just mush so it's almost like it's canned and I need to taste like old style fresh mussels I don't think so and the shrimps this one's a way overcooked strange yeah this has been going on for like a month or two now he's just been filling out bad trip and we don't know why she only doesn't shut up and do not tell the chef well I can't take the plans to the shack seriously um Tatiana doesn't really listen to any of us the hell is that what is the lasagna the lasagna is vile it's embarrassing to serve that to Chef Ramsay what's in the sauce why is it that color it's pink sauce she doesn't know pink sauce or lasagna is it his own recipe yes it is the sauce tastes bizarre and the mouthful I had was um stone cold it's hot one side cold the other is that microwaves it might be don't don't answer a question you don't know oh wow right um is there a problem with these microwave it feels like the microwaves on the blink yes it is wow when a restaurant can't get food microwaved properly by an all-time low let me answer these questions still there's always hope for the pizza it's actually looking over like that all right we can win them over with the pizza it's crispy over there oh here's my pizza garlic chicken oh God I hope he likes something ready so doughy and we've got all this raw pastry underneath there he doesn't like the pizza it resembles nothing homemade oh my God they've got a pizza that's come out of the oven that feels like something that's being frozen it hates our pizza he hates our pizza what shame oh dear is it is it that bad and Chef uh yeah it's not funny uh I don't know what the giggles and the laughing about but the dishes have been Dreadful okay I'm trying not to cry but he's gonna come after me I can feel it oh my God you seriously have a KitchenAid after a lunch in which every dish had a failing grade it's hot one side called the other Dreadful owner Tatiana refused to pass on any of Chef Ramsay's criticism this is um Chef casimiro how are you excellent my first name Daniela Daniel I could see but the uninformed kitchen crew is about to be enlightened so just explain um who's the head chef please do you speak a little English no I uh I'm upset I mean you have a really bad depressing restaurants but this place is a mess and you know what it's not even mediocre the food is hideous you don't need me to tell you that bread that's the kind of bread that you're serving touch it soaking wet with Bland and it's a thousand miles away from anything called Focaccia let me tell you it's embarrassing Sanya stone cold in the center piping heart on the right hand side disgusting I just I trust them so much I trust him I like him I let him do it I just trusted him to to know what he was doing because he's been doing it for so long no the problem is he's got away with it for so long for dinner tonight with the overcooked linguine in a seafood dish no salt the shrimps solid like a bullet and muscles that didn't even taste fresh where are the muscles from the store show me I mean come on what a mess I mean wow what what else do you freeze I don't know you want to come see yeah yeah well if you don't know let's find out what is it that you freeze meatballs when were these made we buy them you buying meatballs he can't make a meatballs he kept making me boy he doesn't want to look at it oh wow can you make a meatball yeah my hands are tied in this kitchen I don't have any input on what goes on tati on it should step up to the plate and she should know what's going on in the kitchen that's her job what is that noodles noodles what's the chef expecting a Russian pasta wow how much pasta does one Chef need he's obsessed with it it's all all overcooked what's in this one pizza dough holy crap this is just for the pizza not the bread and this dough here small and large small and large look at this one then oh my God what the this is what goes on daily all that bread like this and all that pasta wow what's he doing with all this stuff there's not enough time to prepare everything with everything he has to prepare in the day so what happens when he doesn't sell this where does it go he throws it away how much do we throw away there are times where we've thrown away a lot of pasta because people aren't ordering it and Val this is your house this is you this is your life right here in the trash what I'm more concerned about is the fact that you're oblivious you're like an airhead that's got a head in the clouds business it was a unsuccessful business before you picked it up and maintained that unsuccessful menu in a unsuccessful business you come in change nothing you can't direct any form of criticism or standards to your chefs I don't know why you bought the place and I certainly wouldn't pull my sister down and bring my parents into it to facilitate your ego dream do you understand like I look at my mother and I feel horrible I feel horrible excuse me don't start looking for sympathy now who wanted this place but I'm sorry it wasn't your mother's dream it said it wasn't Val's dream oh am I wrong no it was taught you streaming tati's dream which is now come back to bite you on the ass what hurts me is not how you feel it's what's going to happen to them if this doesn't work how's gone how's gone what are you gonna do I don't know Gordon I don't know but why did you do it because I I thought I could make it successful because I believed in myself why not make changes what the hell were you thinking where you going wow what a joke I'd resent my sister for putting me in this position she needs to be knocked off her high horse and now Chef Ramsay's making her really see that she does not know it all it's like I just feel completely alone and worthless and I don't know what to do foreign is usually an observation night for Chef Ramsay but things are so bad here at Charlie's got me two seconds okay he decides to make one change right away okay we're gonna make homemade meatballs I want you to make me a meatball and I want you to make me meatball I'd like to say sauce I'd like to say Shores I'll be back later yeah casimero shouldn't have a problem since he's worked in an Italian restaurant for 15 years I'm watching like I cringe because he doesn't know what he's doing so what did you do you even find them off he's not even find them off he's just boiling them his sauce Tatiana when you make a meatball you have a pan frying pan you can saute the meat and you finish it off in sauce you don't know that no no no what season you put in there nothing in there it's just like boiled meatballs look at them it's like cat food how are you cooking yours okay good let me a little taste that bring it out oh it's nice nothing soft yeah crumbling delicious I'm gonna use them tonight they're going to the menu tonight you're the sous chef just get a head chef Tatiana I get nervous when a chef Connie make a meatball I mean honestly and this young lady's flavor of her meatball 10 times greater casmira couldn't make a meatball correctly but I don't think he is a bad cook because strong as dinner service begins hi guys welcome to Charlie's table for six our specialty tonight is spaghetti meatballs Chef Ramsay is giving a tutorial on meatballs in an Italian Restaurant They're gonna have a color on there can I add richness and a nice big flavor okay and are we ready to order or do we need in a minute okay shrimp con pollo okay we have the spaghetti con meatballs spinach ravioli yeah he just says he wants to work too close he wants to work slowly why because you're awesome so focus on one ticket at a time I don't think customers want to pay the chef say I want to work slowly are you kidding me no no no with casimiro working at his own pace the dining room's patience I'm so hungry it's being tested okay I'm sorry as food finally makes its way into the dining room I am sorry guys customers find out I think the pasta is a little overcooked it was definitely not worth the wait Chinese food from spinach ravioli mascosito what the have you done stop no no listen donkey Danielle come here I want you to stop what are you doing again oh come on let me Tatiana please please darling she's feeling there complaining about the meat potato now no Chef needs you now Chef I'm having complaints about the media yeah listen listen but put that down I've got a figure no I didn't say throw it away come on sweetheart I showed him how to cut one off my back's turned to two minutes and that's what I've got burnt stuck to a pan he turned around to Danielle hold on and said to Danielle I've got uh I'm busy I can't wash my meatballs that's what I'm gonna work for what's your complain on the meatballs they said it was like toasted on one side but not until it's on the other really how about telling your chef when a guy can't make a meatball or even season one I'm sorry I'm really sorry and then when I watch a chef that cooks and sticks food up there holds it and we're not even talking homemade food we're talking bought in store boards my God it hurts okay you're cooking look at that for a stinking attitude look at that a disgusting attitude ask him to put his house in the mix if this house was on the line he wouldn't be cooking like a idiot now he thinks it's funny it's funny yeah it's a joke what do you want to do he doesn't want to cook he doesn't want to cook get your head out your ass do we have any more meatballs any more spaghetti bones I feel like I don't know what I'm doing here maybe I have no idea how to run a restaurant maybe I don't Tatiana you're not just responsible responsible you're responsible for the whole thing I'm sorry but the whole thing because I pedestal come outside what are you doing I don't know I just thought he was something better eyes I've never seen anything so ridiculous and to stand there with his arms folded and give me on the back of screwing up something that I went out and bought half an hour before we opened because I'm trying to install a little bit of pressure telling me like I just don't have enough time it Cooks wantish at a time a six top and the other dish you just sit there and you're scared of that where the do we go I've been this friend for 10 years I'm sorry well okay great you've got kids and so does your sister it's your business come on honestly Italian Cafe wow after casimiro ruined the meatballs what the have you done and has now refused to cook pasta Chef Ramsay is frustrated not only by the chef but also by Tatiana's lack of management I've been this friend for 10 years I'm sorry well okay great he's got kids so does your sister your business come on honestly Italian Cafe wow what a joke Chef don't leave please don't leave don't eat I don't know what to do I thought I just it's just insane no restaurant anywhere in this country functions like that just help us because I can't I can't have it feel when a chef outlasts two donors already trust me there's something not quite right because if the owner previously I.E Charlie was that invested in his Chef trust me he would have gone with him he would have gone with him it's not rocket science Tatiana and you're a smart girl how could I have not seen this were you scared to upset somebody yet you're happy to see all three family members homeless but they rely on you to manage the restaurant they depend on you to give them that security I feel not some Chef that won't even take on board what you're trying to say stand in there for five minutes just watch what they do that's if he's you know happy to cook again so I need to fire him I'm not asking to fire him I'm asking you to take responsibility I'm so embarrassed by the restaurant in general and it's all my fault and I'm the only one to blame because I'm the owner and I'm doing such a horrible job yeah all your orders that were closed put them in I want to close I guess I just have been walking around with like a sheet over my face and not seeing these little things that are so easy to see Val mom and you talk to you now when you go outside okay I'm mad at myself I need to be the owner of this restaurant okay all the mistakes that he's made tonight he doesn't take any direction he's giving Chef attitude he's he's the problem can't even make a meatball that's the only thing that I think is right okay and I need time to oh hi everyone have a good night Amber get out of the kitchen okay foreign ly understanding what her Chef was really doing to her restaurant Tatiana makes her first big change since becoming an owner I'm sorry oh yes I'm here thank you I think she's crying in the bathroom okay okay listen I know it was hard yeah but you know I'm here I'm here to support you okay okay good night okay we've got two seconds let's have a quick word okay please honestly I think the light went on for you I think you sort of yeah woke up and started making some tough decisions I don't think you ever done that since you bought this place tomorrow's a new day and you know I've got ideas let me tell you okay good night after one of the most difficult days he has ever had on Kitchen Nightmares Chef Ramsay is now completely focused on rebuilding Charlie's today's about moving forward what we haven't got is somebody at the helm we need a leader like any good kitchen I'd like to introduce you to someone who's pretty unique Jonathan come through please thank you now this man knows how to put restaurants on the map more importantly he's been working with me for the last three years he's opened four restaurants for the last five years you've got him for the month I am thrilled we have a chef it's like Christmas morning I'm so excited Jonathan also comes with an assistant not only will he get this place consistent he'll help find a young Chef train a young chef and Tatiana if there's one person you need to get close to right now is this man I'm really happy get everything set up for you guys and get you guys off the races yeah this is definitely the beginning of a new challenge hair up grab an apron let's go now with the new chefs in place let's go Tatiana okay Gordon knows it's critical that Tatiana is familiar with the inner workings of the kitchen so just go maybe right to the just to the right of it right in the middle there perfect when was last time you made a lasagna I've never made it I never made lasagna ever crazy let's start off for mixing take your white sauce nice and clean with your practice paper good get close to it got nothing to be intimidated by absolutely I need to learn what needs to happen in a kitchen and how it functions that's it yep again take your time more pasta there's nothing complicated I'm going to learn this restaurant from scratch I want to take the baby steps and get better pretty much neck and neck well done okay in the oven 25 minutes I don't know why I thought I couldn't do it it's not difficult I'm telling you so you guys just made pizzas doesn't that look amazing yeah I feel like I can do anything dig in I just can't wait to get to work and prove to my mom and my sister that I can do this I think the message is clear nobody's scares to walk through that door and get their hands dirty in that kitchen no tomorrow's a big day let me tell you I need everyone on their game good night guys get some sleep thank you very much chefs oh my God last night Tatiana and her team eagerly learned a few of the new recipes good morning Chef Ramsay is ready to unveil an entirely revamped menu there will take a copy the menu and pass it along please oh my God first of all we have a dynamic simple clean menu right now let's start off with a homemade for catch your bread yeah season with rosemary garlic drizzled in olive oil salads we have the chopped salad in their garbanzo beans provolone cheese salami finished with some fresh and melty lemon so it's got that really nice oomph to it as well entrees pan seared salmon so with the white bean Ragu phenomenal absolutely delicious next to that we've got something it's a staple spaghetti meatballs absolutely delicious and then finally pizzas four of them Margarita proscito zucchini done with the shrimp and the meat lovers and again we have a massive asset there in that pizza oven and we're going to take advantage of that right right yeah dig in let's go this is so beautiful oh my God I am thrilled this is amazing this is like the menu of my dreams oh my God the pizzas are incredible oh my God I love that I know I'm excited for the new menu I mean it's beautiful it's delicious Chef Ramsay you're my boy dude it's relaunch night as Charlie's opens its doors for dinner welcome to Charlie's and the town of Laverne is anxious to give it another try don't put that right in and with Chef Jonathan and Chef Peter running the kitchen you got two fried calamari coming right now it's up to Tatiana to make sure the rest of the team are up to the task my name is Tatiana I'm the owner if you need anything please let me know calamari go out on P1 the calamari is in there right now now this order is up it's the tomato soup the Caesar salad order up fried calamari with the kitchen staff working together food quickly makes its way to the diners did you guys order some calamari yes but not all the customers are receiving their meals at the same time questions yes that was my entree my dinner yes I know it tastes a great place it's the only thing that's out here I know I'm done eating and they don't have no food I'm gonna go ask the kitchen right now yes all right nice thank you pizza came out the entrees haven't come out do they come all in as an entree yes trying not to cry but this is really bad why are you guys not talking to each other why are you not talking to the chef you guys it's a nightmare yes yeah how many pizzas we got on there two margaritas and a meat letters Chef so you've got two margaritas and meat lovers on there we've got three pizzas on you yeah I already did them yes yeah they're already gone and it soon becomes apparent that there's a detrimental lack of communication between the wait staff and the Pizza Station I don't know if the meal has come out for this year before you send a pizza you've got to check in with Jonathan you're sending your pieces in your own little world we've got to stick together guys you have to talk to him yes sir they need to communicate I'm telling them I don't know what to do now oh it's relaunch night at Charlie's and with some of the tables receiving incomplete orders I'm done eating and they are a night that started off with so much promise is on the brink of disaster they need to communicate they need to communicate I don't know what to do now I feel overwhelmed I'm having a moment of like maybe I'm not cut out for this come here a minute come here a minute we're going to go down in history as the biggest nevermind you need to step up I am stepping up I'm only one person nobody listens to me tomorrow we're gonna be close at this rate get them together and wake them up come on please this is ultimately my restaurant I'm the captain of the ship just come over here now and I'm not gonna give up Audrey over here now come here why are you guys not talking to each other why are you not talking to the chef you guys he talks he's not casting Arrow talk to him if you don't know what's going on talk to me if you need help ask somebody okay all right get it yes get back to your tables I can't do this alone okay the pursuit of pizza for Audrey on the standio seven yes and they're cooking right now okay I'm leaving them here leaving them here with Tatiana stepping up and organizing her staff talk to each other Jen you're walking around everyone is now in sync is it almost ready for the prosciutto the prosciutto is ready yeah let's do this me lovers and entrees are quickly making their way out to the tables together and here 's action okay it's so good I know so good the customers are totally loving everything they're happy they're enjoying it and I'm proud of this restaurant now I'm proud of it thank you so much you're very welcome all tickets are gone Tatiana has finally stepped up and I'm so proud to say that she's my boss thank you for coming come back and see us oh gosh thank you listen tough night it wasn't expecting to be a perfect night let me tell you but trust me overall it was successful customers love the food and what you did get and inside tonight too was the the potential of this place we can't give up the foundation's here run with it yeah yes good well done to your kind of a little word with you please I definitely believe in my sister she's learned what it takes to run a restaurant and she's got the tools to bring this restaurant to Greatness welcome welcome you're courageous you're bloody hard working and you're young so you've got the energy now to let this place even further I know what needs to change I know would have a lot of work to do but Mark this as a significant day this is no longer Charlie's Restaurant no longer assignments it's yours this question now is Tatiana's Restaurant continue it okay they make you so proud I can't wait to come back here yeah you change lives this has not just been about the restaurant this has been about everything in my life you are like an angel you have no idea I love him he's literally saved me it's like wow when I first arrived here Tatiana's priorities were all in the wrong order she was fighting with a family arguing with the staff and more importantly paid no attention to a kitchen we made a massive Turn Around Here and Now Tatiana has her priorities all in the right place but more importantly she's in control of a business I've got every confidence that this little Bistro will be a huge success after Gordon left I've got the two stakes going okay so I'm working this salad Chef Jonathan maintained the high standards in the kitchen is there anything you want me to have the girls push right now and immediately helped out Jonah launch the search for a new chef thanks to her transformation not only is her business back on track it's the first Charlie's staff meeting but so is her relationship with her family I owe Chef Ramsay like everything he has molded me into the business owner I need to be when he comes back he's gonna be like you've got it Tatiana yes University City Pennsylvania nestled in the heart of West Philadelphia this thriving neighborhood is home to two major universities and smack in the middle is Zocalo an authentic Mexican restaurant run by long-time employees turned owners Greg Russell and his wife Mary I was a bartender and my wife used to make fresh tortillas and the tortilla station is literally right across from the bar so we spent a lot of time flirting with each other and one thing led to another and the next thing you know dating we got married and then we purchased Zocalo in 2008. restaurant it was a dream come true I thought it would be a storybook ending but real life is not a storybook let me say something Union people have hell and I bought the restaurant I thought that we were going to be partners right now Mary works three days a week that's it but boy I'll tell you when she is here Rick what happened with this banana is she'll let you know I don't know what you must really make big Satan with the pork and you can already fresh come on we sold six pork so nice I'm not gonna leave a big huge stock pot full of pork simmering all night and then not sell it all right this is a battle between them Greg works all the time all around restaurant working this is Mary's ain't gonna say she's lazy but she's barely here I see it when she do come she makes it very hard to work okay I need Big 5 and B6 right here she likes to get her way she's very very controlling what is Maria and a lot of the problems come because she likes to tell everybody what to do I know how to clean the table but he doesn't want to be there to work bring the food more fast you understand well can you please help me man Maria what come on cochina look at this I didn't wipe this table she comes across I don't even know what word to use for that if you really want it to improve then get involved a little bit more I don't like working I'm sorry great what I'm asking you to do is support the restaurant more I want to speak now listen up I definitely feel the restaurant is running my parents life they don't have like a marriage anymore really I don't know if our relationship is strong enough to withhold the pressures of owning a restaurant what I do know is pretty sure that our relationship is not strong enough to withstand the pressures of losing our restaurant okay great look at those Timber wow how are you sir let's see oh look at this place hello and how are you oh my God I'm fine good nice to see you Mary Russell Mary Mary Russell what a beautiful place it's gorgeous oh I hope so you like it I mean it's authentic Mexican right gorgeous do you want me Cydia please I call Chevron she understand me because I have acid and he have accent too is here I'm a little nervous about meeting Chef Ramsay and and having him critique the restaurant because I know how intense he is however you met my wife how are you hello Chef I'm well how are you good to see you pleasure to meet you Greg isn't it yes sit down but let's have a catch up please take a seat um take me back to the beginning how did you end up here how did you start off the restaurant opened in the summer of 1989. my sister was one of these Sous chefs okay she called me up she said look can you help me out I said sure I'll give it a shot and I've been here pretty much ever since wow what's the fascination with it every major change in my life has happened here I met my wife here you know my son was born while we were here wow incredible and I have two girls okay they work here okay so it's more of a family business than I thought oh it's absolutely a family business yeah I mean how's business been the first six seven months I mean we got great reviews from you know everybody loved it so in terms of where we are now this place is really slow now no no customers returning a week we'd be lucky to do seven eight thousand in sales a week and we need to be at about 15. so barely a thousand dollars a day yeah there are days where sales are three hundred dollars wow I don't think that it's the best restaurant in Philly but I think it's it could be the best Mexican restaurant when you start really it's not the same before so the food's gone down I don't think it has take me through today um wake up 5 30 or so drop my son off at school at 6 45 um stop at the produce market or you know wherever I have to shop because I do most of the shopping for the restaurant um arrive at the restaurant about eight o'clock 8 30 carpets I clean the bathrooms I mop all the dining rooms check my emails check the bills whatever then I go into the kitchen set up the line start the prep for the days I have to run out you know in between lunch and dinner to get something in the dishes they clean up and I usually get out between 11 and 12. every day every day that's a long day Greg it sounds ridiculous when we should all stay off I worked every day for over a year no break no vacation no nothing just a year straight wow Mary where's your expertise coming are you front of house are you the kitchen manager what'd you do hello hi sometimes my wife's not here so how many days a week is she here going part-time okay that's another thing that we sort of butt heads on yeah in terms of death where are we we're looking upwards of three quarters of a million dollars three quarters of a million that's a lot of money for a place that's only making eight grand a week how are you managing owning a restaurant that is declining at a rapid pace and on the verge of losing your house and you know everything else is it's a lot of stress I mean I can I can feel this stress from here but when we argue constantly and it's sometimes oh absolutely it's not my life the same before in the beginning she's told me on numerous occasions if I can't meet my responsibilities and take care of the family she'll move back to Mexico I mean I know that my wife thinks a lot of this is my fault you know that it's not doing well and I don't know if it's my fault I know that's my responsibility and that's the hardest part so I'm not able to take care of it within minutes of arriving Chef Ramsay was greeted with a glooming picture of the restaurant I send this service right yes now he's hoping that he can find some optimism in the food good to see you good to see you and your first name is Maria Maria I don't know how he does it but he's here 24 7. how many days a week is she here dollars this girls take 23 so the food's not cheap is it no no and what would you recommend oh um you don't order your own food crazy I usually don't eat because the prices are not affordable at all off with the queso fundito yeah okay let's get one of those okay and the uh the chili Ruiner and then mokajete okay yep I think we're done thank you yes please thank you this is for Chef Ramsey yes put it in please this is Chef Ramsay's ticket it's not a three Michelin star restaurant I know that it's original fundido but I'm hoping that Chef Ramsay tastes our food and says it's not a lost cause you know that's all I can hope for 125 yeah Mary who uh who does the prices yeah yeah 23.5 trade I mean that's not cheap here's the queso fundido and flour tortillas that you can wrap it up with sorry full of oil I can feel my arteries just squeezing Mary is that microwaves I don't know I'm done thank you I can't really afford a heart attack okay thank you you're welcome children's no feel happy wow that's not good Greg are you put the cheese on the microwave yes here is the chili right you know fried cheese it's a very weird looking grinder salty which isn't it what is that it's a rubbery cheese is Dreadful usually the cheese is melted inside but it's spongy and rubbery honestly that's Dreadful that stuff we show that to Mary as well yes damn I'm starving Greg look at the cheese Chef said it's rubbery it's queso Freer okay so whack prayer what is get some beer it's similar to the queso fresco that it wasn't available so I couldn't get it he doing whatever he wants there's no Mexican you don't want to do it the same don't do it okay he say the cheese is prayer free air they said it was watches three years per year career something that that is Mexican no that was stressful thank you strawberry blend I think it needs to dry it's very dry why is that so dry before I make the cochinita is really good no I know it's not better when you made them yeah now now the Greg's making them they're not as good yeah I think you need to go back in the kitchen I like the kitchen in what ways yes all this it's uh to sleep the floor is no for work I don't like the kitchen because it's too tiny kitchen and it's too hot do you see the kitchen too hot let me go and check in how you next month come on that's really dry that's serious what you give to drive I do it exactly how she says every time I do it so if it's not working well then you come back here and do it there's no good what do you give it to him I don't know don't check on your floor staff no ah go check on your floor staff hi okay this small guy's coming up this was the least blew his top this time let's see we're batting zero so far here we go chase so this is the molcajete I don't like something out of Harry Potter I think I'm having a facial Steam okay that's the uh Cactus yeah cheese pvgs let's have a little taste of cactus bro shall we there's your bit side of a golf ball needs to be more cooked these will be seasoned Bland bitter they cook Cactus like that in Mexico no Mexico they shoot you for that okay it's like Kaka I feel a little angry embarrassed frustrator I think in maybe he don't like nothing come on man I stand by my food on a personal level I'm like your little brother I just feel so sorry for you right now I am certainly not on Chef Ramsay's level but I think that what we have on the menu is good solid quality food let's get through big boy yeah uh right okay here's the thing the food's below part I don't know where to start the queso fondito that was hideous did you microwave it we do power microwave it I mean so when you microwave that cheese all the fat comes out twice as fast it becomes like a little stick on top which is a disgusting the Continental people it's dry the cactus plants it certainly wasn't worth the price let me tell you I felt almost like I was being robbed you put your neck in a noose when you're charging 23 and a half dollars for that oh absolutely I wouldn't pay it I've told her hold on a minute I didn't come up with the prices you don't come up with the prices you told me Greg does who does the prices yeah yeah that's not funny uh Mary I didn't change the prices on this menu sometimes you say great what is the queso Chihuahua oh I know how much it is propelled but I don't tell you to charge them I did not make a case of Juanito 1095 I said why are you raising the prices I think that's ridiculous but you say to me that is too expensive you didn't consult with me on the prices on this price change you did not console who raised the prices you yeah I did it you got a big issue your customers away from the business let me finish talking you can't chase Revenue by increasing the prices now you're thinking it's my fault I Believe come on guys while the owners blame each other for zocalo's problems Chef Ramsay knows that dinner service will be more enlightening than anything this husband and wife have said so far are you ready right yeah I'm ready ready everything's set up I absolutely feel hope having Chef Ramsay here obviously there's something that we're doing wrong and we just need an outsider's perspective and there's nobody else better to do that than Chef Ramsay how's the line work take me through it yeah I'm obviously two freilators are grilled two ovens this oven doesn't work only the one side Works ready you haven't got a handle well yeah but it doesn't work see the dinosaur that thing yes and you've got no pilots on either the pilot lights don't work I mean we you know I carry the gas mask with me if you haven't got enough to do so right there are a lot of things that are not working as properly as they should my old sous chef used to love to rip the top up I just do what I have to do to make it work it's like Frankenstein yeah how are you doing tonight do you have any questions on the menu at all so far I'm gonna do the quesadilla me too sorry I'll get the blesso from leader mushroom fondito a mushroom Fondita are we going to the microwave or are we going to do it properly sounds like the microwave sounds like the microwave the Michael is definitely like our big Bell out because the food was always getting backed up the thing here's the bad news the microwave takes the fun out of the Fondita yeah I guess you could see that yeah fire B8 please fire H2 please fire j6 please j6 don't worry about anything it's one of these Bonita's mine yeah I can't keep track of who they are dude I need my guacamole for H6 you gotta hold on it's B4 coming up I fired that 20 minutes ago everything's coming down I only got two hands all right I'm getting really frustrated my food should be up on the line and it's not because where I tried to do everything himself want me to start plating them up yeah I got them I know you're good for right now Greg is definitely getting backed up and it's like I'm here to help you all right can you grab me uh nope never mind there is no question that Greg works hard in the kitchen the good boss want me to jump down there I got him in but he also prefers working alone translates to painfully slow delivery of food and unhappy customers ordered like 40 minutes 40 minutes okay thank you Greg I need big fight right now babe I only got two hands yes everybody's doing it's only chicken enchilada smaller and pork come on one ice cold pork or do you want it hot give me number five big five please the food is late here I'm working on them I'm working on them oh my God there's seven of you out there and two of us back here she's killing me man yeah I feel you I can't take her coming back and telling me that I'm doing it wrong or it's taking too long it's deflating just come right now dear okay I got it I got it after customers wait as much as 90 minutes Rick finally pushes food out of the kitchen okay overpriced slow food arrives it does little to please the customers it tastes like someone like dumped a bunch of salt on it this is really greasy so I'm not sure really what greasy let me see I can't talk to you right now let me finish okay there I don't get mad at Mary for telling me to what the customer feedback is everybody is she wants me to sort of drop everything and listen to her despite Mary's constant critiques come on Grace Greg keeps it together all right we're home stretch man this is the last table right here and finish his dinner service thank you have a good night guys can you just leave us alone for two minutes please Grace it's not the way to run a business it was so submerged into it that you you don't even realize what you've taken on and you have a wife that is happy to see you do that so I'm pissed with her in the way that I must say she's driving you into the ground but I didn't see any support there tonight I'm sorry man there's a big difference between nagging and being supportive the whole weight of this restaurant is on my shoulders you know she says hire somewhere well the money's not there you know whatever what am I gonna do guys can you just give me two minutes please I'm worried Greg I don't know any other way to do it Jeff have you ever actually sat down and said to me I I can need you in here whether you like it or not if I didn't know the background watching the way you too liaise with each other I'd never believed that I was husband and wife ever we don't act like husband away anymore it's just too dangerous but it's just it's it's so fragile in here it's all built around just you and between you and I do you think that's healthy no I don't think that's all my family depends on me I don't want to let them down do it on your own there has to be a way there has to be a way I can't let it fail I mean I just can't without question Zocalo has a lot of issues but the one issue that needs to be dealt with immediately is the decaying relationship of Greg and Mary and Chef Ramsay has a plan to do just that morning Greg good morning chef how are you yeah well thank you um yesterday was a huge eye-opener and I've got one very important question to ask you do you feel let down yeah truthfully I feel a little bit let down because I don't feel that I'm getting the moral support you know I'm trying to do something for them and I don't think that they see that I'm doing it for them I think that they think that I'm doing it for me I don't think they quite fully have digested what happens if it does close they've all told me why don't you just close it and I said you don't understand what the ramifications of that are we lose everything I mean everything we lose okay come with me I want to show you something I want you to watch something I can't wait to sit down um watch this program I think you're gonna find it quite interesting with Greg watching closely on the monitor Chef Ramsay has arranged for a chat with Mary and her daughters Gabby and Anna Tommy Craig last night before we left I saw a lot of frustrations a lot of pressure do you see how desperate he is can you read that or it's hard to read we know that he's struggling but he just doesn't speak out so it's kind of hard for us to get it out of them yeah it's just something that you see as a Outsider so he shuts down yeah ever since like pretty much the restaurant started I always say I'm like I felt like my parents were much happier before they owned their own business they would go out have fun exactly and right now he's just living I mean surviving right do you think he's happy no the restaurant's sucking so much life out of them and we try to get him to break out a little bit but he just refuses to he is just so stubborn like he just will not leave so globe what did you do if you fell ill what would you all do I continually running the business I personally don't think you can I'm sorry I really I don't feel afraid well how are you gonna do it I for me I put in one really Chef behind the kitchen I haven't got money for salaries if he stops this business would close for all of you everything he does is to keep a roof above your heads because he loves doing it and I don't think he feels that he has the emotional support that's what's eating him away think that one of you can do a bit more Mary are you willing to support him do you think deep down inside you could do more in here yes I can why so two he cannot do it alone yeah but really I don't want to do it something I don't like it let me put it this way Mary both of you wanted this dream you encouraged him this is your responsibility whether you like it or not right now you're only here three days a week and when you talk to him it's not done in a constructive manner you nag him you can't lay into him like that he's your husband when you guys met you were deeply in love has your love changed now now it's not the same my relationship is not the same the love I don't feel the same I feel yeah exactly do you still love him I know and really after confronting Mary about her lack of involvement in the restaurant you're only here three days a week and I can't lay into him like that he's your husband Gordon probes a little deeper about her relationship with Greg when you guys met you were deeply in love the same my relationship is not the same the love it I know and really Allah I think he needs to hit as a matter of fact Greg come through please Chef Ramsay is right we're not being as supportive as we could be for Greg we just are so used to him doing everything that we don't realize that it's affecting him negatively isn't that nice to see ladies yeah yeah I didn't see that on service last night I wish I did I know listen I know it was hard I appreciate it spent a couple of minutes together thank you chef I listened to the whole thing I saw it Oh I don't know what to say I mean emotionally I need your guy's support I mean I just I do I believe the support is there for you even though if we don't actually say it all the time we do support you and whatever you need just speak up that's all we need yeah let us know how it's very difficult for me to ask my family for help because as the head of the household I always thought it was my responsibility to take care of my family take care of the familiars not just you I'm here I'm here he really is the person I love the person really give me all my life different and happy and I think it is a good guy a really good man I wanna love you chase together I respect what you say in this possible work together it was a tough thing to watch but it was sort of an eye-opening experience while I may say I can just do it myself I can just do it myself I need their help and it's good to know that they're behind me this is fantastic listen to you guys communicate can I just quickly show something yeah please come through come in man holy crap it's your new oven oh my God it's gorgeous wow you have the most amazing South Bend 10 gas ring burner stunning two superb super hot ovens from my friends at color crib it's gorgeous it is a perfect piece of equipment for a small busy kitchen let me tell you it's phenomenal thank you unbelievable I was floored I mean it's gorgeous it's my first real new piece of equipment and it's unbelievable clearly a brand new oven will be a major help to the kitchen good morning good morning but Chef Ramsay's brand new menu comes through wow oh wow will make an even more dramatic impact on the future of zocalos look at the menu it shouts out fun cool hip yeah it does okay right let's start off with this end case of Anita done beautifully we've got the oven we can do this properly yeah classic label soup robust and delicious it's a lot cheaper than we've served beforehand but we need traffic in here next to that got a nice authenticity to it quesadillas chicken pork beef or shrimp we've lined it up with the fish Snapper then with bell peppers onions green olives and capers booty done grilled and taste stunning this is my Force dig in the salsa is perfect I actually really like the enchiladas wow I can't wait to serve our clientele the new dishes I think that they're really going to enjoy them and it's going to open this place up to a whole new demographic oh God this is so good to go along with the massive change of the menu okay let's go Chef Ramsay has another surprise for Zocalo okay since I've been here I've never seen such an Antiquated way of ordering so this is what you will be using oh my God what is so nice this is your new POS system provided by Zephyr hardware and POS love them now you go to the table with your tablet the orders go straight through to the kitchen we'll have the pictures of each and every dish and Greg this system can track your infantry manage your sales and by the way you swiped the credit card here you then sign on the pad take that I'm like it's so cool if you can do everything just from this one little device I'm super excited to use the new POS system okay I say it's a our Dream the correct me wanted before for a long time good I had to dream now good this is a new beginning for us we get to do it over and start out on the right path you happy Chef Ramsay knows in order to have zocalo's kitchen run properly come in come in come in come in he needs the restaurant to be properly staffed so he has created a program with Drexel University to supply culinary students to the restaurant I'm working in a stunning little Mexican restaurant is there any possibility that I could take two very strong students and give them some on-the-job training we have just the two students you're looking already it's great training for the students and it provides Greg with much needed support I want them to fit around you right these guys not just top of the class but hungry and are Keen to really get behind you on this one they're good it's absolutely a relief to have some help we're gonna mix this with some spinach and a little bit of what we call Chihuahua cheese they're going to make all the difference in the world nail it yeah nail it nail it nail it I'm married two seconds Greg two seconds please now this is where it really counts I need you to step up and he's due to expedite yeah but don't let the standards drop right you've got to Brigade so there's no excuse now we can do it come on yeah I'm really excited I'm ready to change now I'm ready to help together with my husband as the doors open for the relaunch how are we darling welcome welcome there is clearly excitement in the air for the first time in years Mary and Greg faced tonight's challenge United as a team okay ready to order I'll have the chicken quesadilla I'm gonna get the tacos push the sun button yes we're good now it's gonna begin I'm a little nervous going into service tonight I have a team but it's a brand new team and I'm really rusty with delegating and what I need to do is remember how to communicate all right here we go I need steak for a molcajete got it let me know we are ready to fire that good good good you're good so next let's get shrimp and pork chops true I need that chicken quesadilla right now Drew do me a favor can you get that enchilada set up rice and beans so now next X5 hold on enchilada quesadilla chicken wait wait wait wait give me one second baby I'll say all the time talk to me talk to me I told you twice hold on let's do it Greg's doing a great job I could hear him talking to the kitchen but Mary she's just yelling at Greg so nothing's getting done okay Tyler do not fight working with you cereal why are you on fire why I mean guys that'll be next after this table hurry up I need to know when I can drop that Rihanna it's not even fired don't talk about things that are fired Mary's not helping it's so frustrating she's really just yelling we don't need that right now what we need is communication and to get this food out on time how long for B4 I need before okay although both Mary and Greg are dedicated to making tonight a success yeah but they have not gotten their food there is a communication breakdown between the two we have been waiting forever which is causing the kitchen to get backed up and Mary to lose her patience reading my tickets assistant please when I you was ready I'd let you know Greg I need food going out of here okay yeah area I'm losing focus I'm really worried that we're not even gonna make it through service tonight slow down oh my God come on guys please it's 45 minutes into zocalo's relaunch and Mary's Expediting is not at all in sync with Greg and the staff Tyler H5 you're not fired and the kitchen is at a standstill we have been waiting forever and a successful relaunch is in Jeopardy two seconds please please this could make or break this restaurant yeah and it's so important communicate all right please yeah I need to do better communication tonight babe I'm sorry I help you okay constructive help yeah yeah please Mary tell me what's fired out there yay all right go one at a time wait a minute Jay got it what's the next one H4 okay H9 yes all right hold on everything's gonna be a couple of minutes because I just got reorganized here can you fire B5 firstly yes drunk I need all that right now help him out I don't know Chef Ramsey gave this Mary a pill or something to change the attitude please J2 firing thank you but it was definitely like a different Miss Mary I had to wait on two street tacos all right just wait for the meat the rest I don't sell B4 Greg has everything under control he's being a person that I was looking for to be you know years ago with little time to spare Mary has made a major turnaround I know this one took a while I'm sorry thank you and is back on the same page as her husband to empanadas J2 or tacos up thank you and as a result the kitchen is now running like a well-oiled machine I like it I love it tamales and Tacos these are the tamales with the short ribs thanks so much for being so patient the shrimp is really good well worth the wait thank you awesome next table coming up j9 day night okay about a minute 15 seconds I'm very proud of my parents working together and cooperating and helping each other out that was really really awesome on the last two checks just so you know I love it in the beginning it was a little hairy but Mary really stepped up tonight it's just a whole different attitude which is much easier to respond to that's a really good yeah very good it's been a long time since we were able to work together it feels great all right thank you very important my first arrives I saw you on an island trying to survive isolated your family drifting away but in the back of tonight's performance and what we've gone through this week I see a completely different story watching YouTube working as husband and wife when it's constructive and it works it it sounds magical let me tell you you're good together Mary we've had our ups and downs I serious more than you let on let me tell you Expediting you work bloody well Greg do you still feel that you don't have their supports no I feel that I have their support totally they killed themselves tonight and I appreciate it I appreciate it from each and every morning this restaurant can be a success just keep supporting each other like you did this evening okay finally the family coming together I feel really incredible my dreams is right there don't go too far I'll be back don't you worry about that well done you Chef thank you seriously it's been a pleasure thank you okay you deserve success look after each other okay good night thank you Jeff oh family yeah we were at such a low point in the beginning of it I didn't know whether we were going to make it or not but you're in the kitchen with me I feel a lot of Hope for the future now we can do it together yeah incredible I can't remember a kitchen nightmare where I am rooting for the owners more than these two Greg has to be one of the nicest owners I've ever met Mary well there's definitely something about Mary what a character amazing now these two are on the road to success money hope is but they stay on it in the weeks that followed the dinner services at zocalos got smoother and smoother are you ready Fire H A yes ready The Drexel students became an integral part of the Brigade this is j8 coming up first yes please and more importantly Greg got what he always wanted his family's support and his wife Mary back as a true partner I am so proud of what we've achieved together as a family for as long as we stick together it's going to be a fun ride foreign Pennsylvania located right outside Pittsburgh is home to Miss Jean's Southern Cuisine opened by Jane Gould a retired special education teacher I love to cook and then when I started doing it at my church everybody wanted me to make food Mr you have to cook this you have to cook that cheese sauce is ready they're the ones that really encouraged me to open up a restaurant you'll love her food trust me that Mac should be ready to come out very good she's the type of person that will always help you if you're in a band or if you need help you sure you feel better because we don't want you working sick but oh wow how can I explain this she has attitude problems if I catch you on your phone it's considered your 15-minute break no exception unless you fell on the floor and there's nobody in here and you can't get up who cut the steam tables on y'all gotta pay attention somebody write these orders like kindergarten students don't mean because a lot of my staff is lazy I don't think it I know it can't be standing back here in the kitchen on your phone let me call you back I mean that's not right you just can't do that and I have to go and tell them four or five times you need to do this you need to check this you need to check that all right there's a problem with the mac and cheese they said it's overcooked and they want something I don't want to hear it when she's dealing with the customer complaint she could be known to get a little bit nasty she said this is like eating a potato chip a lady lime sometimes I find myself in the kitchen cooking and I have to stop and I go to the door just to make sure no one is out there wow I don't know what happens the customers are gone oh man there were several times I came in in the morning and she's crying she's just crying and then I'm getting a frog she um should be like she owes so much she's scared I'm really in need of help to the point I don't excuse me I don't know what I would do I don't even know where else I would go to seek out all I know if I put my whole life a whole life savings you know to see it go right down the drain I don't know what I'll do oh I say well it's waiting for my car Chef Ramsey Chef Ramsay hi I'm Gene you're coming to my restaurant can I speak to you a minute please I'm supposed to come to see you please okay I need to see you a few minutes before you get to my restaurant okay uh let's get through that okay geez all my whole life all I've ever did was help someone else let's take a seat over here and now I'm really really in need of help first of all how long are we at the restaurants I had the restaurant about 12 years and before you run the business what were you doing oh I told uh disabled kids and adults and I did that for about 25 years tough job it is so coming out of that kind of role talk to me about your restaurant what is it the food how do you rate that on a scale of one to ten okay the biggest problem is my staff because they're trying to cook with one hand and be on a cell phone with another hand or taking more breaks and gospel getting talking and being late are just don't show and it's just not helping me keep my restaurant where it needs to be I am in big big debt because I can't keep enough clientele in the restaurant I mean I am going through so much right now I really don't know if I'm going to make it out through the month I just don't have the money so every day I do everything I waitress I'm the manager I cook which is crazy because that's how bad it is right now I just really need your help I'm on the edge I really really need help I can't do it I can't I appreciate you coming here to see me thank you for the updates don't get upset I can't help it's been so hard I just don't know what to do listen I'm here to help Miss Jenny okay okay I totally get it okay thank you okay I'm gonna jump in my car get back there and I'll have a meeting with the staff come on thank you okay foreign oh my goodness me anyone in hello oh my goodness improper evidence I'm scared to go out there I can't have them I'll get past that oh my God hello how are you good how are you good to see you you too I'm Marissa good morning Marissa my goodness me was there a uh a robbery last night there's nothing in there that's our dessert display over there that is grim the restaurant looks like a prison cafeteria it's just embarrassing I mean Chef Ramsay's coming in asking when was the robbery ouch Hello nice to see my first name is Johnny Johnny I'm Glad You Came good to see you I'd like to have a quick get together with the staff okay can you go to the kitchen everybody else yes I will uh without Miss Jean yes sir everyone to the front we have a meeting come over come over everybody come through great and first name is chef Mike chef Mike how are you my darling hello and this is Chanel Chanel come over here so we all stick together now that Chef Ramsay is here I'm ready to talk about everything that's right believe you me um first of all Mr unique I'm seeing this morning the biggest problem from her point of view was the Stars oh my why would she blame the staff for the problems in the Russians to get all the blame off of her yes yes why would she pass the blame on to you she had sort of an attitude problem she's just mean me Mrs G pillar of the community for the last 20 years she's mean yes the customers sometimes mean to the customers and employees too I don't believe it sometimes I thought she has split personality wow you got the nitpick and Miss Jane where you just want to throw your hands up and be like I'm leaving dang you got nice message I mean I'm really confused Miss Gene blamed you guys as the issue and what you're telling me is completely different so let me go get it miss you yes you got two seconds oh wow um so I'm I'm a little confused Miss team you told me the big issue here was the stuff that's not the case from their point of view they're saying that you have a Mean Streak are you mean I don't think it's a Mean Streak I'm a very serious person they're saying that you're heavy-handed with the customers in terms of the way they've been treated this is a young man that comes in here and he's like me and James I'm grandson right it's not like my grandson well I'm just saying Gene he's a regular and um he ordered pepper steak and rice one time and he just told me she was a little salty and she said don't eat it wow he's one of the guys that come in here and his pants is hanging to here we try to catch those guys when they come in and ask them to please pull their pants up especially on a Sunday with all the church folks and the older ladies and stuff okay I appreciate that having the pants pulled up on Sundays in front of the church Congress but whether he's got these pants around his ankles he has a rights he had to complain about salty food let's get that clear yeah yeah who's right who's wrong you're wrong because they think I'm mean when I don't allow them to do something that they shouldn't do yes I do yell sometimes because after I asked you to do something five or six times and it's not getting done I think I'm too soft I need to put my foot down if you do something and you should be terminated but no soft hearted me I give everybody another chance there's always something when I go back there they're on their phone I mean all gathered I've been back there when there was five people on their phones at one time especially you no it's not right okay you're saying that never happens no every time your phone vibrates you go to the bathroom 15 times a day it goes to the bathroom I follow her to the bathroom and you heard me talking one time one several times you never know what I'm following is I drink like over two gallons of water a day the only way you drink two gallons of water unless you had hot pipes uh-uh it's from the hot kitchen when you're out drinking or whatever that gives you hot pipes no I can't deal with everybody's personal problems and it's like I'm Dr Phil now I feel like I'm all Jerry Springer this is serious it's not funny to me they don't understand I am one person and I have to deal with all of you and I'm like really getting fed up behind it this is crazy and everybody always late everybody especially Mike every single day I'm very disappointed because I don't feel like they respect me enough and all these years I put into what I'm doing this is like frustrating to me and if I don't get Chef Ram this house I am going to lose what I have within a month's time I really need his help having already witnessed the major Rift between Miss Jean and her staff Chef Ramsay is ready to try some good old-fashioned soul food okay hello here you go thank you okay rice I'd like to order a few of the key elements of any good self aggression okay first off I'll go for the chicken dinner um we don't have that available right now no no no chitlins what a shame I have some fried corn at least we don't have that no sweet potato pie no mashed potato not right now no I don't even think we have gravy seriously why have a menu if two-thirds of is off oh dear uh you got pork chops yes Bingo let's go for the ribs okay the mac and cheese okay let's start off with that as a food's ready just uh bring it thank you okay okay ribs mac and cheese Michael please what no playing around ah wow I mean that was just like Sugar's hair Daddy can I change that please it's so sweet how much sugar there is in there I'm sure it's probably just poured in there until it's sweet enough yeah that's sweet enough right I'll just go straight to a water please so you said the sweet tea is too sweet and they call it sweet tea it's supposed to be sweet that's why they call it sweet tea so depressing would she because the exercising I've never seen anything like that wow how's that doing Jesus did somebody sit on that what happened it came out like that it came out like that yes it came out like that did somebody sit on there no sir can the lady not have a decent bun yes she grin she can crazy wow Miss Jean what is this please tell me that the bun didn't go out looking like I just feel absolutely I really didn't look I can't decide look at this today y'all be talking about it's me put something out there looking like this look at that I mean come on let me know how they get smashed up the first time I don't know how can somebody mishandle bread whoever threw them up they don't give a they just Smash It Up Put it on the Shelf this is what I'm dealing with but it's not a staff problems they don't care how it look I understand why nobody don't get it I mean come on wow Chanel don't walk down damn I just put the three together that he should get and you want to grab something that's the ball you told me to get this stuff ready oh you got it looking like a slot place you see me wiping it off Miss Jane don't get frustrated and take it out on me what you have to learn you don't play food up and hand it to somebody any kind of way my gosh I'm so underpaid is that for me wow all right we have the ribs and the rest okay great how is it another weird saltiness to them almost like they've been in a brine would you find out and just ask them sure you think of ribs and the excitement the stickiness deliciousness of it for their very salty he said they're salty it was almost like they were in a Brine and nothing was that impressive to him they taste salty to you nope this is soul food and I really don't think Chef Rams you know how to cook soul food just like I wouldn't know how to make food that British eat here's the Mac nice and hot Sizzle right okay so Chanel are you going to start the pork chops just one pork chop yeah one pork chop I'm scared to cook it here's the mac and cheese where's that been it's bubbling away can you hear that is that in the microwave yes what for three days can you hear it crackling I do it sounded like the little Rice Krispies treats with the little elves and didn't look that good thank you okay the present one thing that should always stand out is like bloody good mac and cheese and that's just Bland overcooked and just Dreadful and really bad too too fast when you cook pork chops you gotta stand right there and keep turning and keep turning it Miss Jean nitpicks you just want to tell her get the hell out the kitchen why is it so much smoke I don't know it might be from the grease damn some flew in my eye then I'll finish with that thank you how is it mac and cheese well ouch there's Bland there's no seasoning and it's just cooked to help okay set the macaroni and cheese Bland it's close tasting it's a little glue I'm not gonna see the macaroni is not good when it is good job no that's fine thank you sweet sad face honestly come on how depressing is that are you serious could y'all please come look at the pork chops please he got it sitting up let me think the map of America so I know the East Coast the California with a little dark spot is from the central Midwest and we have Seattle we're here Pittsburgh God Bless America off flight Chanel did you taste it if you gotta stand up that means it's too hard I'm not too cool okay so I see you at a chance to taste the pork chop and uh what did you think yeah dry like a mouthful of sand let's try them the Sahara Desert all right even the Flies no longer interested okay is there anything else you wanted me to get for you or I will for that bike out there that way I can get the out of here oh he said that this was dry like a like a mouthful of sand he said even the Flies no longer take interest in it is it dry I still stand by my food because I put all I have into it and I work hard oh dear Terror yeah my lunch was a joke and anything connected to Soul passion heart you've all fallen out of love I mean how can a soul food restaurant miss the Staples no red beans no Black Eyed Peas no mashed potatoes the ribs salty I mean a real weird saltiness because it's like season them up you season them up so they're salty and then they're sweet as anything with that barbecue sauce on there and then the pork chops I mean I was holding out for the pork chop it was dry the mac and cheese I mean it was just disappointing I think it was good oh I think the mac and cheese is disgusting well I don't chef come on you know the macaroni and cheese we haven't had any complaints about it yet no because you have no customers my darling that's why we don't we don't have anything that's why and you want my help get a grip I'm not gonna take too much criticism about my food all right go on now I told Chef Ramsay I do wear a lot of hats and I feel like if you don't like my fried chicken and you don't like my macaroni and cheese then you know what Chef Ramsey can do he can wear one of my hats and that's one of them that's how I feel it didn't take long for Chef Ramsay to see that Miss Jean is in denial about her food I'm telling y'all that I'm not gonna see him be embarrassed tonight right it's time to see how this restaurant functions in a dinner service welcome to Gene Southern Cuisine I love Ramsey how are you my brother how are you I'm a meal yeah I'm the host I mean you see me today excellent um and that looks like it's the waiting room a doctor's clinic okay I feel like I'm about to get my tooth pulled customers I'm sorry excuse me how are you bro now are we looking at a uh root canal issue they're waiting okay will you come with me yeah good luck oh my God it is a mess the doctor will see you now holy ing funny summer I saw be your server I'll do the ribs I'm gonna have the fried pork chops okay all right Mike how are you okay Chef so orders come in where do the orders go the slips when the orders come they put them on a magnet on there oh then that refrigerator Chef so you just you just you just stick them on there that's it yes yeah wow this is just insane all right cause Chanel this is what we're gonna do we're gonna get these orders out of here okay Follow My Lead okay no we're all doing our own tickets cause we get confused when we share the same tickets I'll do a ticket you do a ticket I'll do a ticket we can't do the same ticket we got to get the orders out no calm down orders need to go out I worked in quite a few restaurants I've never seen a restaurant run like this in my entire life the kitchen staff doesn't know how to run a kitchen and I don't think that Miss King fully knows how to run a restaurant so the end result is just complete another chaos catfish is up oh Lord somehow this disorganized kitchen has managed to get the food out customers are finding little to cheer about is everything okay the pork chops feel like they've been cooked for like five hours okay thanks what's wrong um he said the pork chops were overdone I mean that's just uh mine soul food I want to sell that on death row food is not coming out right we need the food to get out here let's go no more let's go wow oh this is so depressing damn I said yeah you really do need a job I mean like I'm broke assets so you're on your cell phone yeah dude you're on the phone I'm on the phone um you're right any reason why not interested uh well because there was no customers out here yeah just asking yeah she's right stop don't give a and they're always on the phone I walk out and you're on your phone oh she's talking about the people in the kitchen oh no I'm talking about you yes I'm guilty yeah there you go everyone get straight to the point okay um so why do you think it's necessary to be on your phone in the middle of service I'm working I can see out the window somebody comes I can see them right Amelia we see somebody you go over there and get them wow I can see out the window Chef I can see out the window yeah did you get a chef to my hand fuss at me did you hear it yeah he came on he said I'll go on your cell phone he said you just don't give a that's yes I do I said there's nobody else second time on your phone no no no no no right now this lady has got the weld on the shoulders and the first thing she told me this morning was the fact that her staff are on the phone whilst the dining room is full and you've been on there twice now it's so unfair for you to go back on your phone I'm a volunteer let's make that very clear even if you volunteer you have to follow the rules I mean I can't be up here to see what you guys are doing I told you if you needed help in a dining room I'd be happy to do that there's two people not to leave the front is what she wasn't here that is not true and that's that's going home yes bye bye Miss Jean somebody need to be rung out yeah she can she can do it she can do it all I'm done painting with chicken wings please just a minute let me get somebody to read again bye I'm saying Chef I can't be everywhere they know that to do that and they do it anyway they don't care they know better they know I tell them that all the time can I get you guys some more sweet tea do you want me to take it back yeah I'll get you guys some new ones okay okay guys oh no what's wrong the chicken was dried oh my God chef Mike how old is that is that left over from lunch yeah that's not cool tonight that's the old Chef how does chicken get that dry guess from being under that light so thank you have a little taste it's dry right chef it is but you're just yourselves you don't need me to tell you that you're completely upside down you're serving lunchtime's chicken and it's dry who's paying for this Mike and do you have extra money to do this no I do not I don't know and I mean it has to stop it really has to stop you all really have to learn to follow the instructions it's just that simple you got to have that passion for the food you cannot continue to send food out like this because it's my ass on the line my ass on the line nobody else the restaurant is falling apart I can't afford it this is my whole life this is all I have and it's going to hell I mean it's it's pain it's killing me it's tearing me apart to know this is happening I can't continue to do it no more it's very embarrassing I can't be everywhere I can't be at the front desk watching people on the telephone and I come back here my food is not going out right I can't do it by myself thank you after a dinner service that is fraught with problems with the staff you going home yes bye bye and the kitchen you're serving lunchtime chicken and it's dry Miss Jean has reached her Breaking Point okay continue to do it no more all right all right come on Frank keep the stronger keep it strong come on God loves you and so do I he come here to help us a week it's like we almost can't even be out sit down tough day yes yes Gene I totally get it I feel for you but the system is horrendous it is yet no one seems to care I don't care I care yeah but we have to work together and I need your help and I'm willing to like I said I'm willing to do whatever but sometimes it becomes hard when I really say I need you to do something and it doesn't get done but the system they're working against is yours and the system is bad let me tell you tomorrow I want to see a bit of an effort okay the three of you together okay good night and I'll see you tomorrow okay in the community of Wilkinsburg Miss Jean's reputation has been tarnished good morning please take a seat and before Chef Ramsay can move forward with any changes to the restaurant he needs Gene to fully understand this issue okay Miss Gene there's a lot of love for you in your community yes unfortunately that's positivity is not shared by everybody so it is time for the world premiere of the other side of Miss Jean rolling guys this Gene is really mean her customer service improved we just had a really bad experience she's not really customer oriented she doesn't care she needs to work on her attitude she's me I told her I'll never come to her and I won't say none of my customers in there until you ever again because I don't deserve this to be treated like that Miss Gene remember this it takes years to get a customer that takes a second to lose one and you've lost one to me wow Gene how'd you explain this you have a tendency to talk to your customers the same way as you talk to your staff and as soon as anyone in the business stops respecting their customers it's time to close the doors and if you don't they will close your restaurant for you there needs to be an attitude adjustment but not just by Miss Jean by everybody my big question to you are you prepared to change are you committed yes yes Miss Jean yes chef good I am anxious to make some substantial changes okay see you shortly okay foreign I feel hurt I had no knowledge that these people felt that had been mean to them I want to make it right and I will fight to make it right with Miss Jean now realizing the damage she has done Chef Ramsay moves on to repairing her reputation he has gathered former diners and now it's up to miss Gene to do the rest I appreciate all of you being here and I want to apologize for anyone that have been in my restaurant and haven't been treated nice by me because I really appreciate you from my art and I can't do it without you I really really need you and I'm gonna guarantee you will not be served without a smile you're looking at the new Miss Jean I was given another chance to make it right with my customers and I'm just I'm just so happy I'm so happy I love you guys coming up where the hell is Marissa Chef Ramsay relaunches Miss Jeans I want to leave what will miss Jean and her staff be able to handle the numerous changes this is a disaster it's a night that is teetering on disaster stop everybody stop with Miss Jean's reputation already on demand in the community Chef Ramsay moves forward with one of his biggest makeovers ever good morning good morning chef ladies are you ready to see oh my gosh the new Miss Jean Southern Cuisine let's go oh my goodness come in please now this place is gorgeous it is gorgeous oh my gosh gone are those green cold walls now we have that nice attractive warm gray it's bigger warmer it's this beautiful inviting with stunning murals etched onto the walls it gives the restaurant warm personality it doesn't look like a robbery anymore look at the hand crafted tables made out of reclaimed wood from a local bar and that very picture there that's the barn with these new tables you've now gone from a 45C direction to a 75 seater restaurant more importantly this restaurant has souls it is so wonderful this is like a dream come true I mean it's a real dream come true how beautiful is this oh my God oh my goodness me everyone we have look what we have yeah along with the dramatic change to the look of the restaurant take a menu please okay thank you ladies come in please Jeff Ramsay has come up with an equally dramatic change to the food take a look at Pat presentation is beautiful you think of soul food and the message it sends out comfort and a bit of fun yes it does and the good news is everything on the menu tonight is available please stop wow amazing let's start off with the top here appetizers catfish po boy oh my gosh dressed in a French roll next night you've got the barbecue pulled pork sliders with fresh coleslaw all right following on the entrees slow braised oxtail absolutely delicious next to that it wouldn't be soul food unless we have catfish blackened or fried yes one more little thing we have stunning New China courtesy of Niagara China beautiful wonderful great again have a little taste I don't even know where to start I didn't feel like Chef Ramsey could cook this soul food but Chef Ramsay has proved me wrong about cooking it just shows I could be wrong sometimes I don't know what to eat next I know wow I think the new food is very good these are good delicious oh my goodness who would ever thought they put watermelon with red onions Miss Jeans now looks and feels like a new restaurant and there is a buzz in the town everybody wants to check out the relaunch including the town's mayor okay is this our favorite yes this is your table it's a lot different isn't it I love the tables for tonight's dinner service Chef Ramsay has reorganized the kitchen and has put Miss Jean at the helm as the expediter when I yell out to yell back so I know you guys yes ma'am yes ma'am let's see what you got money Mike okay first order are they dip jelly Fried Green Tomatoes let's go spread the Mayans perfect Step Up all right how long will the fried green tomatoes Fried Tomato be up in about two minutes table two I need two sliders fried tomatoes dipped poppies this kitchen that never had a system before is adapting well looking good looking good flatters up and appetizers are making their way quickly out to the dining room damn that's a nice presentation oh my God that sounds good really good meatloaf one jambalaya oh my gosh I need disorders out Marissa table 12's ready Marissa table three come on guys food's getting cold while the kitchen seems to be pushing out food there's a lack of coordination between Miss Jean and the front of house Marissa table tools Marissa like this is frustrating all your orders is ready right there it's just hard to breathe whenever you just hear your name being called I'm getting ready to leave I can't take it we work first to sit down I'm ready to go Matt's getting patient guys yet let's not screw up now Miranda I can't take this or they just can't trust always I keep getting yelled but I'm so busy do you want to believe I don't know you can't listen anymore Miranda Miranda this is a disaster I don't even want that camera in my face I want to leave stop everybody stop everybody and server Marissa is having a difficult time this is a disaster and our tables are beginning to suffering my face stop everybody stop everybody Marissa calm down a minute it's new to all of us we have to work together and this is the way that we have to communicate in order to get everything out you're going to be fine okay you know I imagine a chef wasn't here helping us do this no no just be you oh you're gonna be okay my name was getting called in like this is a good thing we just got to work together let's go come on let's go you'll be alive for the first time tonight I saw Miss Gina's leader she's doing her job to help her employees get through it the best that she can Fried Chicken in the yard sale I'll be right back inside enjoy everything because you know what I'm loving it I am feeling terrific I am feeling so wonderful I'm loving it I'm loving it I'm loving it come on guys we're almost there we rolling we rolling I'm real proud of Miss Jean I'm surprised that Miss James she used to make you not want to do it but tonight she's home she got a smile on her face that's not the best thing I know let me tell you something tonight we made a major transformation in this restaurants and you Miss Jean you handled the pressure and turned it into something positive thank you sir miss mean has left the building yes yes hallelujah thank you wonderful things that right now come here let's say goodbye he made me just feel like just going on and I could just conquer anything now I am going to I mean I wouldn't give this up for nothing in the world you are an amazing lady you're a very special person I'm rooting for you thank you I am so thank you Chef I'm just like I'm overwhelmed thank you so much I'm not gonna let you down look up I will let you down thank you Sam and take care thank you ah the greatest let me tell you rarely in my life now I'm at any individual with a bigger heart as Miss Jean yes she lost away but I strongly believe right now she's on the right track my only wish is that her staff are there to supporter wow Miss Jean no more mean thank you in the days that followed the mayor of Wilkinsburg honored Miss Jean for her years of service to the community it is my honor to Proclaim this Miss Jean today June 3rd and for this day forward I am very grateful and I thank all of you from the bottom of my heart I thank you the soul is back into Miss Jean's new restaurant and Chef Ramsey I thank you from the bottom of my heartLaverne California just 30 miles from Los Angeles this suburb is home to a neighborhood Italian Bistro called Charlie's and in 2010 it was bought by the Leyva family would you like a booth I started working here 10 years ago I was a waitress here and then I had the opportunity to take it over but I didn't have the money or the collateral so I had to go to my mom and my sister Patton Val both full-time School teachers financed the restaurant and put their houses up as collateral to help Tatiana to fill her dream my mom and I don't know about the restaurant business and so we put a lot of trust in my sister's experience to run the restaurant Daddy are we gonna have enough bread for tonight of course when I took over the restaurant I didn't want to change the menu or the chef I just wanted to keep it as is because I love this restaurant it's not good but it didn't pan out the way I wanted it to I mean I could sit here all day and have maybe four tables at the most how many tables did you have Jen I only had one that doesn't even pay for the cost of just running electricity that's going to bring the people in I don't know the problem with the restaurant is Tatiana the fact that she feels like she doesn't have to change things it's ridiculous they don't like the pyramids do they're crazy the food um oh it's disgusting casimero is our head chef he's been here for 14 years and he's pretty awful basically the restaurant's suffering for it doing anything when Tatiana manages the restaurant usually that consists of standing around with a glass of wine in her hand all right she's very disrespectful you're talking about your ass Rude stop it I told you most people end up crying don't you dare I need a drink Tatiana doesn't know how to handle being an owner don't drink so much okay my mom and my sister already resent me for asking them to put their houses on the line I don't know how we're gonna make it this month they played the blame game this is Tatiana's fall we wouldn't be in this mess if it wasn't for Tatiana but I didn't put a gun to their head so what are we going to do now so if we don't get more customers we would lose our houses it is very serious I really need Chef Ramsay's help oh I'm scared what's going to happen I just don't understand like what else I could do rare rainy day in California what better way to pick you up than a nice lunch right Charlie's Italian food when Chef walked in I just laughed because that's what I don't know what to do with this nervous energy and this anxiety how are you oh my gosh and this is Tatiana Tatiana yeah is uh is Charlie in no he's not okay but Russian's called Charlie who is he Charlie was the original owner Charlie owned it Charlie owned it so there's no Charlie no no I used to work here as a waitress um when Charlie owned it and then he sold it to another person named Simon okay great and then when Simon ran this into the ground he dumped it Simon bought it off Charlie and then dumped it on you just dumped it in general and I took it over because I've Loved this restaurant we took it over my mom and my sister what was this yeah okay seller I'm Val nice to see you nice to meet you and this is I'm Pat nice to see my darling and what he came over about and Mum it'd be nice to catch up and get up to speed what's happening where can we go somewhere outside Tatiana needs to learn effective ways of doing things around here so and first of all it's so important that I catch up with what's been happening whose idea was this to run a restaurant her dream I've Loved this restaurant I've worked here since I was 20 years old whenever working in a business to running a business completely differently yeah it's completely different okay how much money do you need to get on the table before you took over Mom put all her retirement money into it really you know the house and her house my condo yeah so if the restaurant goes it's your houses go wow um and how much money did you put in um probably like a thousand bucks okay financially where are we the restaurants in debt at this point that's not good and who makes the decisions here Tatiana well they have other jobs as well so you have a full-time job and you come in here to run the restaurant right wow so what's gone wrong then you don't know wow so then what's the changes you made when you bought it nothing changed okay so Simon ran it in a bad way didn't give a about the customers and it was appallingly led don't change anything that's been a major issue help me understand because I'm confused the risk is a little on your side get Mama for you and yet you're not even in control of the business right now wow I just don't know what I've done so wrong like I don't know yeah I think we've seen a much clearer uglier side of her this is the thing I don't think they trust me or they have you brought them into a mess but what it comes down to is that she does not treat us as equals don't even start you talk down to me you bulldoze me you do not treat me like an eagle you don't treat me like one-third of this restaurant well I have the burden of the money and I'm making two dollars an hour she gets paid that much but she also gets a car she gets her cell phone paid for her gas wow okay so if you could get out of this would you do it looking back would you make a very you know risky and stupid decision my sister doesn't have that burden of losing her house so she's never been really responsible unless I'm back to each nice to meet you all three of you and I'm gonna see what I've got to work with thank you it's emotionally draining and it's a scary situation thank you very much my name is Genevieve and I'm going to be your server let's go um right let's start off with the toasty vavioli okay the fruit of the Mahoney okay the lasagna it's not your typical lasagna so be prepared for something different military which means something different are you sure absolutely all right we're in California so why not um chicken pizza okay excellent and who makes the bread uh Casimir our head chef yes ready thank you Brad's Dreadful dough ball wet soggy horrible dough damn toasted ravioli try to Chef Ramsay sure I don't like any of the food so I really don't think that he will either ravioli thank you very much wow wow wow which bits The Toasted bit Yeah I I've never have recommended the ravioli I mean they're raw yeah a lot of people don't like that they're either really raw or they're just like cardboard I mean damn dangerous did she eat them Tatiana dish no no we also got a taste one for me okay and then eventually 86 them toasted ravioli really yeah sounds like the odors are toast he said taste it and agree with him in 86 days I can't take food back there none of us can take food about that that's not how it's supposed to go you're supposed to go straight to the chef and say this is wrong this is the first automatic wow bizarre looking for food okay great thank you my darling passes strands of mozzword is that mozzarella on top of that yes it is and then the pasta It's just mush so it's almost like it's canned and I need to taste like old style fresh mussels I don't think so and the shrimps this one's a way overcooked strange yeah this has been going on for like a month or two now he's just been filling out bad trip and we don't know why she only doesn't shut up and do not tell the chef well I can't take the plans to the shack seriously um Tatiana doesn't really listen to any of us the hell is that what is the lasagna the lasagna is vile it's embarrassing to serve that to Chef Ramsay what's in the sauce why is it that color it's pink sauce she doesn't know pink sauce or lasagna is it his own recipe yes it is the sauce tastes bizarre and the mouthful I had was um stone cold it's hot one side cold the other is that microwaves it might be don't don't answer a question you don't know oh wow right um is there a problem with these microwave it feels like the microwaves on the blink yes it is wow when a restaurant can't get food microwaved properly by an all-time low let me answer these questions still there's always hope for the pizza it's actually looking over like that all right we can win them over with the pizza it's crispy over there oh here's my pizza garlic chicken oh God I hope he likes something ready so doughy and we've got all this raw pastry underneath there he doesn't like the pizza it resembles nothing homemade oh my God they've got a pizza that's come out of the oven that feels like something that's being frozen it hates our pizza he hates our pizza what shame oh dear is it is it that bad and Chef uh yeah it's not funny uh I don't know what the giggles and the laughing about but the dishes have been Dreadful okay I'm trying not to cry but he's gonna come after me I can feel it oh my God you seriously have a KitchenAid after a lunch in which every dish had a failing grade it's hot one side called the other Dreadful owner Tatiana refused to pass on any of Chef Ramsay's criticism this is um Chef casimiro how are you excellent my first name Daniela Daniel I could see but the uninformed kitchen crew is about to be enlightened so just explain um who's the head chef please do you speak a little English no I uh I'm upset I mean you have a really bad depressing restaurants but this place is a mess and you know what it's not even mediocre the food is hideous you don't need me to tell you that bread that's the kind of bread that you're serving touch it soaking wet with Bland and it's a thousand miles away from anything called Focaccia let me tell you it's embarrassing Sanya stone cold in the center piping heart on the right hand side disgusting I just I trust them so much I trust him I like him I let him do it I just trusted him to to know what he was doing because he's been doing it for so long no the problem is he's got away with it for so long for dinner tonight with the overcooked linguine in a seafood dish no salt the shrimps solid like a bullet and muscles that didn't even taste fresh where are the muscles from the store show me I mean come on what a mess I mean wow what what else do you freeze I don't know you want to come see yeah yeah well if you don't know let's find out what is it that you freeze meatballs when were these made we buy them you buying meatballs he can't make a meatballs he kept making me boy he doesn't want to look at it oh wow can you make a meatball yeah my hands are tied in this kitchen I don't have any input on what goes on tati on it should step up to the plate and she should know what's going on in the kitchen that's her job what is that noodles noodles what's the chef expecting a Russian pasta wow how much pasta does one Chef need he's obsessed with it it's all all overcooked what's in this one pizza dough holy crap this is just for the pizza not the bread and this dough here small and large small and large look at this one then oh my God what the this is what goes on daily all that bread like this and all that pasta wow what's he doing with all this stuff there's not enough time to prepare everything with everything he has to prepare in the day so what happens when he doesn't sell this where does it go he throws it away how much do we throw away there are times where we've thrown away a lot of pasta because people aren't ordering it and Val this is your house this is you this is your life right here in the trash what I'm more concerned about is the fact that you're oblivious you're like an airhead that's got a head in the clouds business it was a unsuccessful business before you picked it up and maintained that unsuccessful menu in a unsuccessful business you come in change nothing you can't direct any form of criticism or standards to your chefs I don't know why you bought the place and I certainly wouldn't pull my sister down and bring my parents into it to facilitate your ego dream do you understand like I look at my mother and I feel horrible I feel horrible excuse me don't start looking for sympathy now who wanted this place but I'm sorry it wasn't your mother's dream it said it wasn't Val's dream oh am I wrong no it was taught you streaming tati's dream which is now come back to bite you on the ass what hurts me is not how you feel it's what's going to happen to them if this doesn't work how's gone how's gone what are you gonna do I don't know Gordon I don't know but why did you do it because I I thought I could make it successful because I believed in myself why not make changes what the hell were you thinking where you going wow what a joke I'd resent my sister for putting me in this position she needs to be knocked off her high horse and now Chef Ramsay's making her really see that she does not know it all it's like I just feel completely alone and worthless and I don't know what to do foreign is usually an observation night for Chef Ramsay but things are so bad here at Charlie's got me two seconds okay he decides to make one change right away okay we're gonna make homemade meatballs I want you to make me a meatball and I want you to make me meatball I'd like to say sauce I'd like to say Shores I'll be back later yeah casimero shouldn't have a problem since he's worked in an Italian restaurant for 15 years I'm watching like I cringe because he doesn't know what he's doing so what did you do you even find them off he's not even find them off he's just boiling them his sauce Tatiana when you make a meatball you have a pan frying pan you can saute the meat and you finish it off in sauce you don't know that no no no what season you put in there nothing in there it's just like boiled meatballs look at them it's like cat food how are you cooking yours okay good let me a little taste that bring it out oh it's nice nothing soft yeah crumbling delicious I'm gonna use them tonight they're going to the menu tonight you're the sous chef just get a head chef Tatiana I get nervous when a chef Connie make a meatball I mean honestly and this young lady's flavor of her meatball 10 times greater casmira couldn't make a meatball correctly but I don't think he is a bad cook because strong as dinner service begins hi guys welcome to Charlie's table for six our specialty tonight is spaghetti meatballs Chef Ramsay is giving a tutorial on meatballs in an Italian Restaurant They're gonna have a color on there can I add richness and a nice big flavor okay and are we ready to order or do we need in a minute okay shrimp con pollo okay we have the spaghetti con meatballs spinach ravioli yeah he just says he wants to work too close he wants to work slowly why because you're awesome so focus on one ticket at a time I don't think customers want to pay the chef say I want to work slowly are you kidding me no no no with casimiro working at his own pace the dining room's patience I'm so hungry it's being tested okay I'm sorry as food finally makes its way into the dining room I am sorry guys customers find out I think the pasta is a little overcooked it was definitely not worth the wait Chinese food from spinach ravioli mascosito what the have you done stop no no listen donkey Danielle come here I want you to stop what are you doing again oh come on let me Tatiana please please darling she's feeling there complaining about the meat potato now no Chef needs you now Chef I'm having complaints about the media yeah listen listen but put that down I've got a figure no I didn't say throw it away come on sweetheart I showed him how to cut one off my back's turned to two minutes and that's what I've got burnt stuck to a pan he turned around to Danielle hold on and said to Danielle I've got uh I'm busy I can't wash my meatballs that's what I'm gonna work for what's your complain on the meatballs they said it was like toasted on one side but not until it's on the other really how about telling your chef when a guy can't make a meatball or even season one I'm sorry I'm really sorry and then when I watch a chef that cooks and sticks food up there holds it and we're not even talking homemade food we're talking bought in store boards my God it hurts okay you're cooking look at that for a stinking attitude look at that a disgusting attitude ask him to put his house in the mix if this house was on the line he wouldn't be cooking like a idiot now he thinks it's funny it's funny yeah it's a joke what do you want to do he doesn't want to cook he doesn't want to cook get your head out your ass do we have any more meatballs any more spaghetti bones I feel like I don't know what I'm doing here maybe I have no idea how to run a restaurant maybe I don't Tatiana you're not just responsible responsible you're responsible for the whole thing I'm sorry but the whole thing because I pedestal come outside what are you doing I don't know I just thought he was something better eyes I've never seen anything so ridiculous and to stand there with his arms folded and give me on the back of screwing up something that I went out and bought half an hour before we opened because I'm trying to install a little bit of pressure telling me like I just don't have enough time it Cooks wantish at a time a six top and the other dish you just sit there and you're scared of that where the do we go I've been this friend for 10 years I'm sorry well okay great you've got kids and so does your sister it's your business come on honestly Italian Cafe wow after casimiro ruined the meatballs what the have you done and has now refused to cook pasta Chef Ramsay is frustrated not only by the chef but also by Tatiana's lack of management I've been this friend for 10 years I'm sorry well okay great he's got kids so does your sister your business come on honestly Italian Cafe wow what a joke Chef don't leave please don't leave don't eat I don't know what to do I thought I just it's just insane no restaurant anywhere in this country functions like that just help us because I can't I can't have it feel when a chef outlasts two donors already trust me there's something not quite right because if the owner previously I.E Charlie was that invested in his Chef trust me he would have gone with him he would have gone with him it's not rocket science Tatiana and you're a smart girl how could I have not seen this were you scared to upset somebody yet you're happy to see all three family members homeless but they rely on you to manage the restaurant they depend on you to give them that security I feel not some Chef that won't even take on board what you're trying to say stand in there for five minutes just watch what they do that's if he's you know happy to cook again so I need to fire him I'm not asking to fire him I'm asking you to take responsibility I'm so embarrassed by the restaurant in general and it's all my fault and I'm the only one to blame because I'm the owner and I'm doing such a horrible job yeah all your orders that were closed put them in I want to close I guess I just have been walking around with like a sheet over my face and not seeing these little things that are so easy to see Val mom and you talk to you now when you go outside okay I'm mad at myself I need to be the owner of this restaurant okay all the mistakes that he's made tonight he doesn't take any direction he's giving Chef attitude he's he's the problem can't even make a meatball that's the only thing that I think is right okay and I need time to oh hi everyone have a good night Amber get out of the kitchen okay foreign ly understanding what her Chef was really doing to her restaurant Tatiana makes her first big change since becoming an owner I'm sorry oh yes I'm here thank you I think she's crying in the bathroom okay okay listen I know it was hard yeah but you know I'm here I'm here to support you okay okay good night okay we've got two seconds let's have a quick word okay please honestly I think the light went on for you I think you sort of yeah woke up and started making some tough decisions I don't think you ever done that since you bought this place tomorrow's a new day and you know I've got ideas let me tell you okay good night after one of the most difficult days he has ever had on Kitchen Nightmares Chef Ramsay is now completely focused on rebuilding Charlie's today's about moving forward what we haven't got is somebody at the helm we need a leader like any good kitchen I'd like to introduce you to someone who's pretty unique Jonathan come through please thank you now this man knows how to put restaurants on the map more importantly he's been working with me for the last three years he's opened four restaurants for the last five years you've got him for the month I am thrilled we have a chef it's like Christmas morning I'm so excited Jonathan also comes with an assistant not only will he get this place consistent he'll help find a young Chef train a young chef and Tatiana if there's one person you need to get close to right now is this man I'm really happy get everything set up for you guys and get you guys off the races yeah this is definitely the beginning of a new challenge hair up grab an apron let's go now with the new chefs in place let's go Tatiana okay Gordon knows it's critical that Tatiana is familiar with the inner workings of the kitchen so just go maybe right to the just to the right of it right in the middle there perfect when was last time you made a lasagna I've never made it I never made lasagna ever crazy let's start off for mixing take your white sauce nice and clean with your practice paper good get close to it got nothing to be intimidated by absolutely I need to learn what needs to happen in a kitchen and how it functions that's it yep again take your time more pasta there's nothing complicated I'm going to learn this restaurant from scratch I want to take the baby steps and get better pretty much neck and neck well done okay in the oven 25 minutes I don't know why I thought I couldn't do it it's not difficult I'm telling you so you guys just made pizzas doesn't that look amazing yeah I feel like I can do anything dig in I just can't wait to get to work and prove to my mom and my sister that I can do this I think the message is clear nobody's scares to walk through that door and get their hands dirty in that kitchen no tomorrow's a big day let me tell you I need everyone on their game good night guys get some sleep thank you very much chefs oh my God last night Tatiana and her team eagerly learned a few of the new recipes good morning Chef Ramsay is ready to unveil an entirely revamped menu there will take a copy the menu and pass it along please oh my God first of all we have a dynamic simple clean menu right now let's start off with a homemade for catch your bread yeah season with rosemary garlic drizzled in olive oil salads we have the chopped salad in their garbanzo beans provolone cheese salami finished with some fresh and melty lemon so it's got that really nice oomph to it as well entrees pan seared salmon so with the white bean Ragu phenomenal absolutely delicious next to that we've got something it's a staple spaghetti meatballs absolutely delicious and then finally pizzas four of them Margarita proscito zucchini done with the shrimp and the meat lovers and again we have a massive asset there in that pizza oven and we're going to take advantage of that right right yeah dig in let's go this is so beautiful oh my God I am thrilled this is amazing this is like the menu of my dreams oh my God the pizzas are incredible oh my God I love that I know I'm excited for the new menu I mean it's beautiful it's delicious Chef Ramsay you're my boy dude it's relaunch night as Charlie's opens its doors for dinner welcome to Charlie's and the town of Laverne is anxious to give it another try don't put that right in and with Chef Jonathan and Chef Peter running the kitchen you got two fried calamari coming right now it's up to Tatiana to make sure the rest of the team are up to the task my name is Tatiana I'm the owner if you need anything please let me know calamari go out on P1 the calamari is in there right now now this order is up it's the tomato soup the Caesar salad order up fried calamari with the kitchen staff working together food quickly makes its way to the diners did you guys order some calamari yes but not all the customers are receiving their meals at the same time questions yes that was my entree my dinner yes I know it tastes a great place it's the only thing that's out here I know I'm done eating and they don't have no food I'm gonna go ask the kitchen right now yes all right nice thank you pizza came out the entrees haven't come out do they come all in as an entree yes trying not to cry but this is really bad why are you guys not talking to each other why are you not talking to the chef you guys it's a nightmare yes yeah how many pizzas we got on there two margaritas and a meat letters Chef so you've got two margaritas and meat lovers on there we've got three pizzas on you yeah I already did them yes yeah they're already gone and it soon becomes apparent that there's a detrimental lack of communication between the wait staff and the Pizza Station I don't know if the meal has come out for this year before you send a pizza you've got to check in with Jonathan you're sending your pieces in your own little world we've got to stick together guys you have to talk to him yes sir they need to communicate I'm telling them I don't know what to do now oh it's relaunch night at Charlie's and with some of the tables receiving incomplete orders I'm done eating and they are a night that started off with so much promise is on the brink of disaster they need to communicate they need to communicate I don't know what to do now I feel overwhelmed I'm having a moment of like maybe I'm not cut out for this come here a minute come here a minute we're going to go down in history as the biggest nevermind you need to step up I am stepping up I'm only one person nobody listens to me tomorrow we're gonna be close at this rate get them together and wake them up come on please this is ultimately my restaurant I'm the captain of the ship just come over here now and I'm not gonna give up Audrey over here now come here why are you guys not talking to each other why are you not talking to the chef you guys he talks he's not casting Arrow talk to him if you don't know what's going on talk to me if you need help ask somebody okay all right get it yes get back to your tables I can't do this alone okay the pursuit of pizza for Audrey on the standio seven yes and they're cooking right now okay I'm leaving them here leaving them here with Tatiana stepping up and organizing her staff talk to each other Jen you're walking around everyone is now in sync is it almost ready for the prosciutto the prosciutto is ready yeah let's do this me lovers and entrees are quickly making their way out to the tables together and here 's action okay it's so good I know so good the customers are totally loving everything they're happy they're enjoying it and I'm proud of this restaurant now I'm proud of it thank you so much you're very welcome all tickets are gone Tatiana has finally stepped up and I'm so proud to say that she's my boss thank you for coming come back and see us oh gosh thank you listen tough night it wasn't expecting to be a perfect night let me tell you but trust me overall it was successful customers love the food and what you did get and inside tonight too was the the potential of this place we can't give up the foundation's here run with it yeah yes good well done to your kind of a little word with you please I definitely believe in my sister she's learned what it takes to run a restaurant and she's got the tools to bring this restaurant to Greatness welcome welcome you're courageous you're bloody hard working and you're young so you've got the energy now to let this place even further I know what needs to change I know would have a lot of work to do but Mark this as a significant day this is no longer Charlie's Restaurant no longer assignments it's yours this question now is Tatiana's Restaurant continue it okay they make you so proud I can't wait to come back here yeah you change lives this has not just been about the restaurant this has been about everything in my life you are like an angel you have no idea I love him he's literally saved me it's like wow when I first arrived here Tatiana's priorities were all in the wrong order she was fighting with a family arguing with the staff and more importantly paid no attention to a kitchen we made a massive Turn Around Here and Now Tatiana has her priorities all in the right place but more importantly she's in control of a business I've got every confidence that this little Bistro will be a huge success after Gordon left I've got the two stakes going okay so I'm working this salad Chef Jonathan maintained the high standards in the kitchen is there anything you want me to have the girls push right now and immediately helped out Jonah launch the search for a new chef thanks to her transformation not only is her business back on track it's the first Charlie's staff meeting but so is her relationship with her family I owe Chef Ramsay like everything he has molded me into the business owner I need to be when he comes back he's gonna be like you've got it Tatiana yes University City Pennsylvania nestled in the heart of West Philadelphia this thriving neighborhood is home to two major universities and smack in the middle is Zocalo an authentic Mexican restaurant run by long-time employees turned owners Greg Russell and his wife Mary I was a bartender and my wife used to make fresh tortillas and the tortilla station is literally right across from the bar so we spent a lot of time flirting with each other and one thing led to another and the next thing you know dating we got married and then we purchased Zocalo in 2008. restaurant it was a dream come true I thought it would be a storybook ending but real life is not a storybook let me say something Union people have hell and I bought the restaurant I thought that we were going to be partners right now Mary works three days a week that's it but boy I'll tell you when she is here Rick what happened with this banana is she'll let you know I don't know what you must really make big Satan with the pork and you can already fresh come on we sold six pork so nice I'm not gonna leave a big huge stock pot full of pork simmering all night and then not sell it all right this is a battle between them Greg works all the time all around restaurant working this is Mary's ain't gonna say she's lazy but she's barely here I see it when she do come she makes it very hard to work okay I need Big 5 and B6 right here she likes to get her way she's very very controlling what is Maria and a lot of the problems come because she likes to tell everybody what to do I know how to clean the table but he doesn't want to be there to work bring the food more fast you understand well can you please help me man Maria what come on cochina look at this I didn't wipe this table she comes across I don't even know what word to use for that if you really want it to improve then get involved a little bit more I don't like working I'm sorry great what I'm asking you to do is support the restaurant more I want to speak now listen up I definitely feel the restaurant is running my parents life they don't have like a marriage anymore really I don't know if our relationship is strong enough to withhold the pressures of owning a restaurant what I do know is pretty sure that our relationship is not strong enough to withstand the pressures of losing our restaurant okay great look at those Timber wow how are you sir let's see oh look at this place hello and how are you oh my God I'm fine good nice to see you Mary Russell Mary Mary Russell what a beautiful place it's gorgeous oh I hope so you like it I mean it's authentic Mexican right gorgeous do you want me Cydia please I call Chevron she understand me because I have acid and he have accent too is here I'm a little nervous about meeting Chef Ramsay and and having him critique the restaurant because I know how intense he is however you met my wife how are you hello Chef I'm well how are you good to see you pleasure to meet you Greg isn't it yes sit down but let's have a catch up please take a seat um take me back to the beginning how did you end up here how did you start off the restaurant opened in the summer of 1989. my sister was one of these Sous chefs okay she called me up she said look can you help me out I said sure I'll give it a shot and I've been here pretty much ever since wow what's the fascination with it every major change in my life has happened here I met my wife here you know my son was born while we were here wow incredible and I have two girls okay they work here okay so it's more of a family business than I thought oh it's absolutely a family business yeah I mean how's business been the first six seven months I mean we got great reviews from you know everybody loved it so in terms of where we are now this place is really slow now no no customers returning a week we'd be lucky to do seven eight thousand in sales a week and we need to be at about 15. so barely a thousand dollars a day yeah there are days where sales are three hundred dollars wow I don't think that it's the best restaurant in Philly but I think it's it could be the best Mexican restaurant when you start really it's not the same before so the food's gone down I don't think it has take me through today um wake up 5 30 or so drop my son off at school at 6 45 um stop at the produce market or you know wherever I have to shop because I do most of the shopping for the restaurant um arrive at the restaurant about eight o'clock 8 30 carpets I clean the bathrooms I mop all the dining rooms check my emails check the bills whatever then I go into the kitchen set up the line start the prep for the days I have to run out you know in between lunch and dinner to get something in the dishes they clean up and I usually get out between 11 and 12. every day every day that's a long day Greg it sounds ridiculous when we should all stay off I worked every day for over a year no break no vacation no nothing just a year straight wow Mary where's your expertise coming are you front of house are you the kitchen manager what'd you do hello hi sometimes my wife's not here so how many days a week is she here going part-time okay that's another thing that we sort of butt heads on yeah in terms of death where are we we're looking upwards of three quarters of a million dollars three quarters of a million that's a lot of money for a place that's only making eight grand a week how are you managing owning a restaurant that is declining at a rapid pace and on the verge of losing your house and you know everything else is it's a lot of stress I mean I can I can feel this stress from here but when we argue constantly and it's sometimes oh absolutely it's not my life the same before in the beginning she's told me on numerous occasions if I can't meet my responsibilities and take care of the family she'll move back to Mexico I mean I know that my wife thinks a lot of this is my fault you know that it's not doing well and I don't know if it's my fault I know that's my responsibility and that's the hardest part so I'm not able to take care of it within minutes of arriving Chef Ramsay was greeted with a glooming picture of the restaurant I send this service right yes now he's hoping that he can find some optimism in the food good to see you good to see you and your first name is Maria Maria I don't know how he does it but he's here 24 7. how many days a week is she here dollars this girls take 23 so the food's not cheap is it no no and what would you recommend oh um you don't order your own food crazy I usually don't eat because the prices are not affordable at all off with the queso fundito yeah okay let's get one of those okay and the uh the chili Ruiner and then mokajete okay yep I think we're done thank you yes please thank you this is for Chef Ramsey yes put it in please this is Chef Ramsay's ticket it's not a three Michelin star restaurant I know that it's original fundido but I'm hoping that Chef Ramsay tastes our food and says it's not a lost cause you know that's all I can hope for 125 yeah Mary who uh who does the prices yeah yeah 23.5 trade I mean that's not cheap here's the queso fundido and flour tortillas that you can wrap it up with sorry full of oil I can feel my arteries just squeezing Mary is that microwaves I don't know I'm done thank you I can't really afford a heart attack okay thank you you're welcome children's no feel happy wow that's not good Greg are you put the cheese on the microwave yes here is the chili right you know fried cheese it's a very weird looking grinder salty which isn't it what is that it's a rubbery cheese is Dreadful usually the cheese is melted inside but it's spongy and rubbery honestly that's Dreadful that stuff we show that to Mary as well yes damn I'm starving Greg look at the cheese Chef said it's rubbery it's queso Freer okay so whack prayer what is get some beer it's similar to the queso fresco that it wasn't available so I couldn't get it he doing whatever he wants there's no Mexican you don't want to do it the same don't do it okay he say the cheese is prayer free air they said it was watches three years per year career something that that is Mexican no that was stressful thank you strawberry blend I think it needs to dry it's very dry why is that so dry before I make the cochinita is really good no I know it's not better when you made them yeah now now the Greg's making them they're not as good yeah I think you need to go back in the kitchen I like the kitchen in what ways yes all this it's uh to sleep the floor is no for work I don't like the kitchen because it's too tiny kitchen and it's too hot do you see the kitchen too hot let me go and check in how you next month come on that's really dry that's serious what you give to drive I do it exactly how she says every time I do it so if it's not working well then you come back here and do it there's no good what do you give it to him I don't know don't check on your floor staff no ah go check on your floor staff hi okay this small guy's coming up this was the least blew his top this time let's see we're batting zero so far here we go chase so this is the molcajete I don't like something out of Harry Potter I think I'm having a facial Steam okay that's the uh Cactus yeah cheese pvgs let's have a little taste of cactus bro shall we there's your bit side of a golf ball needs to be more cooked these will be seasoned Bland bitter they cook Cactus like that in Mexico no Mexico they shoot you for that okay it's like Kaka I feel a little angry embarrassed frustrator I think in maybe he don't like nothing come on man I stand by my food on a personal level I'm like your little brother I just feel so sorry for you right now I am certainly not on Chef Ramsay's level but I think that what we have on the menu is good solid quality food let's get through big boy yeah uh right okay here's the thing the food's below part I don't know where to start the queso fondito that was hideous did you microwave it we do power microwave it I mean so when you microwave that cheese all the fat comes out twice as fast it becomes like a little stick on top which is a disgusting the Continental people it's dry the cactus plants it certainly wasn't worth the price let me tell you I felt almost like I was being robbed you put your neck in a noose when you're charging 23 and a half dollars for that oh absolutely I wouldn't pay it I've told her hold on a minute I didn't come up with the prices you don't come up with the prices you told me Greg does who does the prices yeah yeah that's not funny uh Mary I didn't change the prices on this menu sometimes you say great what is the queso Chihuahua oh I know how much it is propelled but I don't tell you to charge them I did not make a case of Juanito 1095 I said why are you raising the prices I think that's ridiculous but you say to me that is too expensive you didn't consult with me on the prices on this price change you did not console who raised the prices you yeah I did it you got a big issue your customers away from the business let me finish talking you can't chase Revenue by increasing the prices now you're thinking it's my fault I Believe come on guys while the owners blame each other for zocalo's problems Chef Ramsay knows that dinner service will be more enlightening than anything this husband and wife have said so far are you ready right yeah I'm ready ready everything's set up I absolutely feel hope having Chef Ramsay here obviously there's something that we're doing wrong and we just need an outsider's perspective and there's nobody else better to do that than Chef Ramsay how's the line work take me through it yeah I'm obviously two freilators are grilled two ovens this oven doesn't work only the one side Works ready you haven't got a handle well yeah but it doesn't work see the dinosaur that thing yes and you've got no pilots on either the pilot lights don't work I mean we you know I carry the gas mask with me if you haven't got enough to do so right there are a lot of things that are not working as properly as they should my old sous chef used to love to rip the top up I just do what I have to do to make it work it's like Frankenstein yeah how are you doing tonight do you have any questions on the menu at all so far I'm gonna do the quesadilla me too sorry I'll get the blesso from leader mushroom fondito a mushroom Fondita are we going to the microwave or are we going to do it properly sounds like the microwave sounds like the microwave the Michael is definitely like our big Bell out because the food was always getting backed up the thing here's the bad news the microwave takes the fun out of the Fondita yeah I guess you could see that yeah fire B8 please fire H2 please fire j6 please j6 don't worry about anything it's one of these Bonita's mine yeah I can't keep track of who they are dude I need my guacamole for H6 you gotta hold on it's B4 coming up I fired that 20 minutes ago everything's coming down I only got two hands all right I'm getting really frustrated my food should be up on the line and it's not because where I tried to do everything himself want me to start plating them up yeah I got them I know you're good for right now Greg is definitely getting backed up and it's like I'm here to help you all right can you grab me uh nope never mind there is no question that Greg works hard in the kitchen the good boss want me to jump down there I got him in but he also prefers working alone translates to painfully slow delivery of food and unhappy customers ordered like 40 minutes 40 minutes okay thank you Greg I need big fight right now babe I only got two hands yes everybody's doing it's only chicken enchilada smaller and pork come on one ice cold pork or do you want it hot give me number five big five please the food is late here I'm working on them I'm working on them oh my God there's seven of you out there and two of us back here she's killing me man yeah I feel you I can't take her coming back and telling me that I'm doing it wrong or it's taking too long it's deflating just come right now dear okay I got it I got it after customers wait as much as 90 minutes Rick finally pushes food out of the kitchen okay overpriced slow food arrives it does little to please the customers it tastes like someone like dumped a bunch of salt on it this is really greasy so I'm not sure really what greasy let me see I can't talk to you right now let me finish okay there I don't get mad at Mary for telling me to what the customer feedback is everybody is she wants me to sort of drop everything and listen to her despite Mary's constant critiques come on Grace Greg keeps it together all right we're home stretch man this is the last table right here and finish his dinner service thank you have a good night guys can you just leave us alone for two minutes please Grace it's not the way to run a business it was so submerged into it that you you don't even realize what you've taken on and you have a wife that is happy to see you do that so I'm pissed with her in the way that I must say she's driving you into the ground but I didn't see any support there tonight I'm sorry man there's a big difference between nagging and being supportive the whole weight of this restaurant is on my shoulders you know she says hire somewhere well the money's not there you know whatever what am I gonna do guys can you just give me two minutes please I'm worried Greg I don't know any other way to do it Jeff have you ever actually sat down and said to me I I can need you in here whether you like it or not if I didn't know the background watching the way you too liaise with each other I'd never believed that I was husband and wife ever we don't act like husband away anymore it's just too dangerous but it's just it's it's so fragile in here it's all built around just you and between you and I do you think that's healthy no I don't think that's all my family depends on me I don't want to let them down do it on your own there has to be a way there has to be a way I can't let it fail I mean I just can't without question Zocalo has a lot of issues but the one issue that needs to be dealt with immediately is the decaying relationship of Greg and Mary and Chef Ramsay has a plan to do just that morning Greg good morning chef how are you yeah well thank you um yesterday was a huge eye-opener and I've got one very important question to ask you do you feel let down yeah truthfully I feel a little bit let down because I don't feel that I'm getting the moral support you know I'm trying to do something for them and I don't think that they see that I'm doing it for them I think that they think that I'm doing it for me I don't think they quite fully have digested what happens if it does close they've all told me why don't you just close it and I said you don't understand what the ramifications of that are we lose everything I mean everything we lose okay come with me I want to show you something I want you to watch something I can't wait to sit down um watch this program I think you're gonna find it quite interesting with Greg watching closely on the monitor Chef Ramsay has arranged for a chat with Mary and her daughters Gabby and Anna Tommy Craig last night before we left I saw a lot of frustrations a lot of pressure do you see how desperate he is can you read that or it's hard to read we know that he's struggling but he just doesn't speak out so it's kind of hard for us to get it out of them yeah it's just something that you see as a Outsider so he shuts down yeah ever since like pretty much the restaurant started I always say I'm like I felt like my parents were much happier before they owned their own business they would go out have fun exactly and right now he's just living I mean surviving right do you think he's happy no the restaurant's sucking so much life out of them and we try to get him to break out a little bit but he just refuses to he is just so stubborn like he just will not leave so globe what did you do if you fell ill what would you all do I continually running the business I personally don't think you can I'm sorry I really I don't feel afraid well how are you gonna do it I for me I put in one really Chef behind the kitchen I haven't got money for salaries if he stops this business would close for all of you everything he does is to keep a roof above your heads because he loves doing it and I don't think he feels that he has the emotional support that's what's eating him away think that one of you can do a bit more Mary are you willing to support him do you think deep down inside you could do more in here yes I can why so two he cannot do it alone yeah but really I don't want to do it something I don't like it let me put it this way Mary both of you wanted this dream you encouraged him this is your responsibility whether you like it or not right now you're only here three days a week and when you talk to him it's not done in a constructive manner you nag him you can't lay into him like that he's your husband when you guys met you were deeply in love has your love changed now now it's not the same my relationship is not the same the love I don't feel the same I feel yeah exactly do you still love him I know and really after confronting Mary about her lack of involvement in the restaurant you're only here three days a week and I can't lay into him like that he's your husband Gordon probes a little deeper about her relationship with Greg when you guys met you were deeply in love the same my relationship is not the same the love it I know and really Allah I think he needs to hit as a matter of fact Greg come through please Chef Ramsay is right we're not being as supportive as we could be for Greg we just are so used to him doing everything that we don't realize that it's affecting him negatively isn't that nice to see ladies yeah yeah I didn't see that on service last night I wish I did I know listen I know it was hard I appreciate it spent a couple of minutes together thank you chef I listened to the whole thing I saw it Oh I don't know what to say I mean emotionally I need your guy's support I mean I just I do I believe the support is there for you even though if we don't actually say it all the time we do support you and whatever you need just speak up that's all we need yeah let us know how it's very difficult for me to ask my family for help because as the head of the household I always thought it was my responsibility to take care of my family take care of the familiars not just you I'm here I'm here he really is the person I love the person really give me all my life different and happy and I think it is a good guy a really good man I wanna love you chase together I respect what you say in this possible work together it was a tough thing to watch but it was sort of an eye-opening experience while I may say I can just do it myself I can just do it myself I need their help and it's good to know that they're behind me this is fantastic listen to you guys communicate can I just quickly show something yeah please come through come in man holy crap it's your new oven oh my God it's gorgeous wow you have the most amazing South Bend 10 gas ring burner stunning two superb super hot ovens from my friends at color crib it's gorgeous it is a perfect piece of equipment for a small busy kitchen let me tell you it's phenomenal thank you unbelievable I was floored I mean it's gorgeous it's my first real new piece of equipment and it's unbelievable clearly a brand new oven will be a major help to the kitchen good morning good morning but Chef Ramsay's brand new menu comes through wow oh wow will make an even more dramatic impact on the future of zocalos look at the menu it shouts out fun cool hip yeah it does okay right let's start off with this end case of Anita done beautifully we've got the oven we can do this properly yeah classic label soup robust and delicious it's a lot cheaper than we've served beforehand but we need traffic in here next to that got a nice authenticity to it quesadillas chicken pork beef or shrimp we've lined it up with the fish Snapper then with bell peppers onions green olives and capers booty done grilled and taste stunning this is my Force dig in the salsa is perfect I actually really like the enchiladas wow I can't wait to serve our clientele the new dishes I think that they're really going to enjoy them and it's going to open this place up to a whole new demographic oh God this is so good to go along with the massive change of the menu okay let's go Chef Ramsay has another surprise for Zocalo okay since I've been here I've never seen such an Antiquated way of ordering so this is what you will be using oh my God what is so nice this is your new POS system provided by Zephyr hardware and POS love them now you go to the table with your tablet the orders go straight through to the kitchen we'll have the pictures of each and every dish and Greg this system can track your infantry manage your sales and by the way you swiped the credit card here you then sign on the pad take that I'm like it's so cool if you can do everything just from this one little device I'm super excited to use the new POS system okay I say it's a our Dream the correct me wanted before for a long time good I had to dream now good this is a new beginning for us we get to do it over and start out on the right path you happy Chef Ramsay knows in order to have zocalo's kitchen run properly come in come in come in come in he needs the restaurant to be properly staffed so he has created a program with Drexel University to supply culinary students to the restaurant I'm working in a stunning little Mexican restaurant is there any possibility that I could take two very strong students and give them some on-the-job training we have just the two students you're looking already it's great training for the students and it provides Greg with much needed support I want them to fit around you right these guys not just top of the class but hungry and are Keen to really get behind you on this one they're good it's absolutely a relief to have some help we're gonna mix this with some spinach and a little bit of what we call Chihuahua cheese they're going to make all the difference in the world nail it yeah nail it nail it nail it I'm married two seconds Greg two seconds please now this is where it really counts I need you to step up and he's due to expedite yeah but don't let the standards drop right you've got to Brigade so there's no excuse now we can do it come on yeah I'm really excited I'm ready to change now I'm ready to help together with my husband as the doors open for the relaunch how are we darling welcome welcome there is clearly excitement in the air for the first time in years Mary and Greg faced tonight's challenge United as a team okay ready to order I'll have the chicken quesadilla I'm gonna get the tacos push the sun button yes we're good now it's gonna begin I'm a little nervous going into service tonight I have a team but it's a brand new team and I'm really rusty with delegating and what I need to do is remember how to communicate all right here we go I need steak for a molcajete got it let me know we are ready to fire that good good good you're good so next let's get shrimp and pork chops true I need that chicken quesadilla right now Drew do me a favor can you get that enchilada set up rice and beans so now next X5 hold on enchilada quesadilla chicken wait wait wait wait give me one second baby I'll say all the time talk to me talk to me I told you twice hold on let's do it Greg's doing a great job I could hear him talking to the kitchen but Mary she's just yelling at Greg so nothing's getting done okay Tyler do not fight working with you cereal why are you on fire why I mean guys that'll be next after this table hurry up I need to know when I can drop that Rihanna it's not even fired don't talk about things that are fired Mary's not helping it's so frustrating she's really just yelling we don't need that right now what we need is communication and to get this food out on time how long for B4 I need before okay although both Mary and Greg are dedicated to making tonight a success yeah but they have not gotten their food there is a communication breakdown between the two we have been waiting forever which is causing the kitchen to get backed up and Mary to lose her patience reading my tickets assistant please when I you was ready I'd let you know Greg I need food going out of here okay yeah area I'm losing focus I'm really worried that we're not even gonna make it through service tonight slow down oh my God come on guys please it's 45 minutes into zocalo's relaunch and Mary's Expediting is not at all in sync with Greg and the staff Tyler H5 you're not fired and the kitchen is at a standstill we have been waiting forever and a successful relaunch is in Jeopardy two seconds please please this could make or break this restaurant yeah and it's so important communicate all right please yeah I need to do better communication tonight babe I'm sorry I help you okay constructive help yeah yeah please Mary tell me what's fired out there yay all right go one at a time wait a minute Jay got it what's the next one H4 okay H9 yes all right hold on everything's gonna be a couple of minutes because I just got reorganized here can you fire B5 firstly yes drunk I need all that right now help him out I don't know Chef Ramsey gave this Mary a pill or something to change the attitude please J2 firing thank you but it was definitely like a different Miss Mary I had to wait on two street tacos all right just wait for the meat the rest I don't sell B4 Greg has everything under control he's being a person that I was looking for to be you know years ago with little time to spare Mary has made a major turnaround I know this one took a while I'm sorry thank you and is back on the same page as her husband to empanadas J2 or tacos up thank you and as a result the kitchen is now running like a well-oiled machine I like it I love it tamales and Tacos these are the tamales with the short ribs thanks so much for being so patient the shrimp is really good well worth the wait thank you awesome next table coming up j9 day night okay about a minute 15 seconds I'm very proud of my parents working together and cooperating and helping each other out that was really really awesome on the last two checks just so you know I love it in the beginning it was a little hairy but Mary really stepped up tonight it's just a whole different attitude which is much easier to respond to that's a really good yeah very good it's been a long time since we were able to work together it feels great all right thank you very important my first arrives I saw you on an island trying to survive isolated your family drifting away but in the back of tonight's performance and what we've gone through this week I see a completely different story watching YouTube working as husband and wife when it's constructive and it works it it sounds magical let me tell you you're good together Mary we've had our ups and downs I serious more than you let on let me tell you Expediting you work bloody well Greg do you still feel that you don't have their supports no I feel that I have their support totally they killed themselves tonight and I appreciate it I appreciate it from each and every morning this restaurant can be a success just keep supporting each other like you did this evening okay finally the family coming together I feel really incredible my dreams is right there don't go too far I'll be back don't you worry about that well done you Chef thank you seriously it's been a pleasure thank you okay you deserve success look after each other okay good night thank you Jeff oh family yeah we were at such a low point in the beginning of it I didn't know whether we were going to make it or not but you're in the kitchen with me I feel a lot of Hope for the future now we can do it together yeah incredible I can't remember a kitchen nightmare where I am rooting for the owners more than these two Greg has to be one of the nicest owners I've ever met Mary well there's definitely something about Mary what a character amazing now these two are on the road to success money hope is but they stay on it in the weeks that followed the dinner services at zocalos got smoother and smoother are you ready Fire H A yes ready The Drexel students became an integral part of the Brigade this is j8 coming up first yes please and more importantly Greg got what he always wanted his family's support and his wife Mary back as a true partner I am so proud of what we've achieved together as a family for as long as we stick together it's going to be a fun ride foreign Pennsylvania located right outside Pittsburgh is home to Miss Jean's Southern Cuisine opened by Jane Gould a retired special education teacher I love to cook and then when I started doing it at my church everybody wanted me to make food Mr you have to cook this you have to cook that cheese sauce is ready they're the ones that really encouraged me to open up a restaurant you'll love her food trust me that Mac should be ready to come out very good she's the type of person that will always help you if you're in a band or if you need help you sure you feel better because we don't want you working sick but oh wow how can I explain this she has attitude problems if I catch you on your phone it's considered your 15-minute break no exception unless you fell on the floor and there's nobody in here and you can't get up who cut the steam tables on y'all gotta pay attention somebody write these orders like kindergarten students don't mean because a lot of my staff is lazy I don't think it I know it can't be standing back here in the kitchen on your phone let me call you back I mean that's not right you just can't do that and I have to go and tell them four or five times you need to do this you need to check this you need to check that all right there's a problem with the mac and cheese they said it's overcooked and they want something I don't want to hear it when she's dealing with the customer complaint she could be known to get a little bit nasty she said this is like eating a potato chip a lady lime sometimes I find myself in the kitchen cooking and I have to stop and I go to the door just to make sure no one is out there wow I don't know what happens the customers are gone oh man there were several times I came in in the morning and she's crying she's just crying and then I'm getting a frog she um should be like she owes so much she's scared I'm really in need of help to the point I don't excuse me I don't know what I would do I don't even know where else I would go to seek out all I know if I put my whole life a whole life savings you know to see it go right down the drain I don't know what I'll do oh I say well it's waiting for my car Chef Ramsey Chef Ramsay hi I'm Gene you're coming to my restaurant can I speak to you a minute please I'm supposed to come to see you please okay I need to see you a few minutes before you get to my restaurant okay uh let's get through that okay geez all my whole life all I've ever did was help someone else let's take a seat over here and now I'm really really in need of help first of all how long are we at the restaurants I had the restaurant about 12 years and before you run the business what were you doing oh I told uh disabled kids and adults and I did that for about 25 years tough job it is so coming out of that kind of role talk to me about your restaurant what is it the food how do you rate that on a scale of one to ten okay the biggest problem is my staff because they're trying to cook with one hand and be on a cell phone with another hand or taking more breaks and gospel getting talking and being late are just don't show and it's just not helping me keep my restaurant where it needs to be I am in big big debt because I can't keep enough clientele in the restaurant I mean I am going through so much right now I really don't know if I'm going to make it out through the month I just don't have the money so every day I do everything I waitress I'm the manager I cook which is crazy because that's how bad it is right now I just really need your help I'm on the edge I really really need help I can't do it I can't I appreciate you coming here to see me thank you for the updates don't get upset I can't help it's been so hard I just don't know what to do listen I'm here to help Miss Jenny okay okay I totally get it okay thank you okay I'm gonna jump in my car get back there and I'll have a meeting with the staff come on thank you okay foreign oh my goodness me anyone in hello oh my goodness improper evidence I'm scared to go out there I can't have them I'll get past that oh my God hello how are you good how are you good to see you you too I'm Marissa good morning Marissa my goodness me was there a uh a robbery last night there's nothing in there that's our dessert display over there that is grim the restaurant looks like a prison cafeteria it's just embarrassing I mean Chef Ramsay's coming in asking when was the robbery ouch Hello nice to see my first name is Johnny Johnny I'm Glad You Came good to see you I'd like to have a quick get together with the staff okay can you go to the kitchen everybody else yes I will uh without Miss Jean yes sir everyone to the front we have a meeting come over come over everybody come through great and first name is chef Mike chef Mike how are you my darling hello and this is Chanel Chanel come over here so we all stick together now that Chef Ramsay is here I'm ready to talk about everything that's right believe you me um first of all Mr unique I'm seeing this morning the biggest problem from her point of view was the Stars oh my why would she blame the staff for the problems in the Russians to get all the blame off of her yes yes why would she pass the blame on to you she had sort of an attitude problem she's just mean me Mrs G pillar of the community for the last 20 years she's mean yes the customers sometimes mean to the customers and employees too I don't believe it sometimes I thought she has split personality wow you got the nitpick and Miss Jane where you just want to throw your hands up and be like I'm leaving dang you got nice message I mean I'm really confused Miss Gene blamed you guys as the issue and what you're telling me is completely different so let me go get it miss you yes you got two seconds oh wow um so I'm I'm a little confused Miss team you told me the big issue here was the stuff that's not the case from their point of view they're saying that you have a Mean Streak are you mean I don't think it's a Mean Streak I'm a very serious person they're saying that you're heavy-handed with the customers in terms of the way they've been treated this is a young man that comes in here and he's like me and James I'm grandson right it's not like my grandson well I'm just saying Gene he's a regular and um he ordered pepper steak and rice one time and he just told me she was a little salty and she said don't eat it wow he's one of the guys that come in here and his pants is hanging to here we try to catch those guys when they come in and ask them to please pull their pants up especially on a Sunday with all the church folks and the older ladies and stuff okay I appreciate that having the pants pulled up on Sundays in front of the church Congress but whether he's got these pants around his ankles he has a rights he had to complain about salty food let's get that clear yeah yeah who's right who's wrong you're wrong because they think I'm mean when I don't allow them to do something that they shouldn't do yes I do yell sometimes because after I asked you to do something five or six times and it's not getting done I think I'm too soft I need to put my foot down if you do something and you should be terminated but no soft hearted me I give everybody another chance there's always something when I go back there they're on their phone I mean all gathered I've been back there when there was five people on their phones at one time especially you no it's not right okay you're saying that never happens no every time your phone vibrates you go to the bathroom 15 times a day it goes to the bathroom I follow her to the bathroom and you heard me talking one time one several times you never know what I'm following is I drink like over two gallons of water a day the only way you drink two gallons of water unless you had hot pipes uh-uh it's from the hot kitchen when you're out drinking or whatever that gives you hot pipes no I can't deal with everybody's personal problems and it's like I'm Dr Phil now I feel like I'm all Jerry Springer this is serious it's not funny to me they don't understand I am one person and I have to deal with all of you and I'm like really getting fed up behind it this is crazy and everybody always late everybody especially Mike every single day I'm very disappointed because I don't feel like they respect me enough and all these years I put into what I'm doing this is like frustrating to me and if I don't get Chef Ram this house I am going to lose what I have within a month's time I really need his help having already witnessed the major Rift between Miss Jean and her staff Chef Ramsay is ready to try some good old-fashioned soul food okay hello here you go thank you okay rice I'd like to order a few of the key elements of any good self aggression okay first off I'll go for the chicken dinner um we don't have that available right now no no no chitlins what a shame I have some fried corn at least we don't have that no sweet potato pie no mashed potato not right now no I don't even think we have gravy seriously why have a menu if two-thirds of is off oh dear uh you got pork chops yes Bingo let's go for the ribs okay the mac and cheese okay let's start off with that as a food's ready just uh bring it thank you okay okay ribs mac and cheese Michael please what no playing around ah wow I mean that was just like Sugar's hair Daddy can I change that please it's so sweet how much sugar there is in there I'm sure it's probably just poured in there until it's sweet enough yeah that's sweet enough right I'll just go straight to a water please so you said the sweet tea is too sweet and they call it sweet tea it's supposed to be sweet that's why they call it sweet tea so depressing would she because the exercising I've never seen anything like that wow how's that doing Jesus did somebody sit on that what happened it came out like that it came out like that yes it came out like that did somebody sit on there no sir can the lady not have a decent bun yes she grin she can crazy wow Miss Jean what is this please tell me that the bun didn't go out looking like I just feel absolutely I really didn't look I can't decide look at this today y'all be talking about it's me put something out there looking like this look at that I mean come on let me know how they get smashed up the first time I don't know how can somebody mishandle bread whoever threw them up they don't give a they just Smash It Up Put it on the Shelf this is what I'm dealing with but it's not a staff problems they don't care how it look I understand why nobody don't get it I mean come on wow Chanel don't walk down damn I just put the three together that he should get and you want to grab something that's the ball you told me to get this stuff ready oh you got it looking like a slot place you see me wiping it off Miss Jane don't get frustrated and take it out on me what you have to learn you don't play food up and hand it to somebody any kind of way my gosh I'm so underpaid is that for me wow all right we have the ribs and the rest okay great how is it another weird saltiness to them almost like they've been in a brine would you find out and just ask them sure you think of ribs and the excitement the stickiness deliciousness of it for their very salty he said they're salty it was almost like they were in a Brine and nothing was that impressive to him they taste salty to you nope this is soul food and I really don't think Chef Rams you know how to cook soul food just like I wouldn't know how to make food that British eat here's the Mac nice and hot Sizzle right okay so Chanel are you going to start the pork chops just one pork chop yeah one pork chop I'm scared to cook it here's the mac and cheese where's that been it's bubbling away can you hear that is that in the microwave yes what for three days can you hear it crackling I do it sounded like the little Rice Krispies treats with the little elves and didn't look that good thank you okay the present one thing that should always stand out is like bloody good mac and cheese and that's just Bland overcooked and just Dreadful and really bad too too fast when you cook pork chops you gotta stand right there and keep turning and keep turning it Miss Jean nitpicks you just want to tell her get the hell out the kitchen why is it so much smoke I don't know it might be from the grease damn some flew in my eye then I'll finish with that thank you how is it mac and cheese well ouch there's Bland there's no seasoning and it's just cooked to help okay set the macaroni and cheese Bland it's close tasting it's a little glue I'm not gonna see the macaroni is not good when it is good job no that's fine thank you sweet sad face honestly come on how depressing is that are you serious could y'all please come look at the pork chops please he got it sitting up let me think the map of America so I know the East Coast the California with a little dark spot is from the central Midwest and we have Seattle we're here Pittsburgh God Bless America off flight Chanel did you taste it if you gotta stand up that means it's too hard I'm not too cool okay so I see you at a chance to taste the pork chop and uh what did you think yeah dry like a mouthful of sand let's try them the Sahara Desert all right even the Flies no longer interested okay is there anything else you wanted me to get for you or I will for that bike out there that way I can get the out of here oh he said that this was dry like a like a mouthful of sand he said even the Flies no longer take interest in it is it dry I still stand by my food because I put all I have into it and I work hard oh dear Terror yeah my lunch was a joke and anything connected to Soul passion heart you've all fallen out of love I mean how can a soul food restaurant miss the Staples no red beans no Black Eyed Peas no mashed potatoes the ribs salty I mean a real weird saltiness because it's like season them up you season them up so they're salty and then they're sweet as anything with that barbecue sauce on there and then the pork chops I mean I was holding out for the pork chop it was dry the mac and cheese I mean it was just disappointing I think it was good oh I think the mac and cheese is disgusting well I don't chef come on you know the macaroni and cheese we haven't had any complaints about it yet no because you have no customers my darling that's why we don't we don't have anything that's why and you want my help get a grip I'm not gonna take too much criticism about my food all right go on now I told Chef Ramsay I do wear a lot of hats and I feel like if you don't like my fried chicken and you don't like my macaroni and cheese then you know what Chef Ramsey can do he can wear one of my hats and that's one of them that's how I feel it didn't take long for Chef Ramsay to see that Miss Jean is in denial about her food I'm telling y'all that I'm not gonna see him be embarrassed tonight right it's time to see how this restaurant functions in a dinner service welcome to Gene Southern Cuisine I love Ramsey how are you my brother how are you I'm a meal yeah I'm the host I mean you see me today excellent um and that looks like it's the waiting room a doctor's clinic okay I feel like I'm about to get my tooth pulled customers I'm sorry excuse me how are you bro now are we looking at a uh root canal issue they're waiting okay will you come with me yeah good luck oh my God it is a mess the doctor will see you now holy ing funny summer I saw be your server I'll do the ribs I'm gonna have the fried pork chops okay all right Mike how are you okay Chef so orders come in where do the orders go the slips when the orders come they put them on a magnet on there oh then that refrigerator Chef so you just you just you just stick them on there that's it yes yeah wow this is just insane all right cause Chanel this is what we're gonna do we're gonna get these orders out of here okay Follow My Lead okay no we're all doing our own tickets cause we get confused when we share the same tickets I'll do a ticket you do a ticket I'll do a ticket we can't do the same ticket we got to get the orders out no calm down orders need to go out I worked in quite a few restaurants I've never seen a restaurant run like this in my entire life the kitchen staff doesn't know how to run a kitchen and I don't think that Miss King fully knows how to run a restaurant so the end result is just complete another chaos catfish is up oh Lord somehow this disorganized kitchen has managed to get the food out customers are finding little to cheer about is everything okay the pork chops feel like they've been cooked for like five hours okay thanks what's wrong um he said the pork chops were overdone I mean that's just uh mine soul food I want to sell that on death row food is not coming out right we need the food to get out here let's go no more let's go wow oh this is so depressing damn I said yeah you really do need a job I mean like I'm broke assets so you're on your cell phone yeah dude you're on the phone I'm on the phone um you're right any reason why not interested uh well because there was no customers out here yeah just asking yeah she's right stop don't give a and they're always on the phone I walk out and you're on your phone oh she's talking about the people in the kitchen oh no I'm talking about you yes I'm guilty yeah there you go everyone get straight to the point okay um so why do you think it's necessary to be on your phone in the middle of service I'm working I can see out the window somebody comes I can see them right Amelia we see somebody you go over there and get them wow I can see out the window Chef I can see out the window yeah did you get a chef to my hand fuss at me did you hear it yeah he came on he said I'll go on your cell phone he said you just don't give a that's yes I do I said there's nobody else second time on your phone no no no no no right now this lady has got the weld on the shoulders and the first thing she told me this morning was the fact that her staff are on the phone whilst the dining room is full and you've been on there twice now it's so unfair for you to go back on your phone I'm a volunteer let's make that very clear even if you volunteer you have to follow the rules I mean I can't be up here to see what you guys are doing I told you if you needed help in a dining room I'd be happy to do that there's two people not to leave the front is what she wasn't here that is not true and that's that's going home yes bye bye Miss Jean somebody need to be rung out yeah she can she can do it she can do it all I'm done painting with chicken wings please just a minute let me get somebody to read again bye I'm saying Chef I can't be everywhere they know that to do that and they do it anyway they don't care they know better they know I tell them that all the time can I get you guys some more sweet tea do you want me to take it back yeah I'll get you guys some new ones okay okay guys oh no what's wrong the chicken was dried oh my God chef Mike how old is that is that left over from lunch yeah that's not cool tonight that's the old Chef how does chicken get that dry guess from being under that light so thank you have a little taste it's dry right chef it is but you're just yourselves you don't need me to tell you that you're completely upside down you're serving lunchtime's chicken and it's dry who's paying for this Mike and do you have extra money to do this no I do not I don't know and I mean it has to stop it really has to stop you all really have to learn to follow the instructions it's just that simple you got to have that passion for the food you cannot continue to send food out like this because it's my ass on the line my ass on the line nobody else the restaurant is falling apart I can't afford it this is my whole life this is all I have and it's going to hell I mean it's it's pain it's killing me it's tearing me apart to know this is happening I can't continue to do it no more it's very embarrassing I can't be everywhere I can't be at the front desk watching people on the telephone and I come back here my food is not going out right I can't do it by myself thank you after a dinner service that is fraught with problems with the staff you going home yes bye bye and the kitchen you're serving lunchtime chicken and it's dry Miss Jean has reached her Breaking Point okay continue to do it no more all right all right come on Frank keep the stronger keep it strong come on God loves you and so do I he come here to help us a week it's like we almost can't even be out sit down tough day yes yes Gene I totally get it I feel for you but the system is horrendous it is yet no one seems to care I don't care I care yeah but we have to work together and I need your help and I'm willing to like I said I'm willing to do whatever but sometimes it becomes hard when I really say I need you to do something and it doesn't get done but the system they're working against is yours and the system is bad let me tell you tomorrow I want to see a bit of an effort okay the three of you together okay good night and I'll see you tomorrow okay in the community of Wilkinsburg Miss Jean's reputation has been tarnished good morning please take a seat and before Chef Ramsay can move forward with any changes to the restaurant he needs Gene to fully understand this issue okay Miss Gene there's a lot of love for you in your community yes unfortunately that's positivity is not shared by everybody so it is time for the world premiere of the other side of Miss Jean rolling guys this Gene is really mean her customer service improved we just had a really bad experience she's not really customer oriented she doesn't care she needs to work on her attitude she's me I told her I'll never come to her and I won't say none of my customers in there until you ever again because I don't deserve this to be treated like that Miss Gene remember this it takes years to get a customer that takes a second to lose one and you've lost one to me wow Gene how'd you explain this you have a tendency to talk to your customers the same way as you talk to your staff and as soon as anyone in the business stops respecting their customers it's time to close the doors and if you don't they will close your restaurant for you there needs to be an attitude adjustment but not just by Miss Jean by everybody my big question to you are you prepared to change are you committed yes yes Miss Jean yes chef good I am anxious to make some substantial changes okay see you shortly okay foreign I feel hurt I had no knowledge that these people felt that had been mean to them I want to make it right and I will fight to make it right with Miss Jean now realizing the damage she has done Chef Ramsay moves on to repairing her reputation he has gathered former diners and now it's up to miss Gene to do the rest I appreciate all of you being here and I want to apologize for anyone that have been in my restaurant and haven't been treated nice by me because I really appreciate you from my art and I can't do it without you I really really need you and I'm gonna guarantee you will not be served without a smile you're looking at the new Miss Jean I was given another chance to make it right with my customers and I'm just I'm just so happy I'm so happy I love you guys coming up where the hell is Marissa Chef Ramsay relaunches Miss Jeans I want to leave what will miss Jean and her staff be able to handle the numerous changes this is a disaster it's a night that is teetering on disaster stop everybody stop with Miss Jean's reputation already on demand in the community Chef Ramsay moves forward with one of his biggest makeovers ever good morning good morning chef ladies are you ready to see oh my gosh the new Miss Jean Southern Cuisine let's go oh my goodness come in please now this place is gorgeous it is gorgeous oh my gosh gone are those green cold walls now we have that nice attractive warm gray it's bigger warmer it's this beautiful inviting with stunning murals etched onto the walls it gives the restaurant warm personality it doesn't look like a robbery anymore look at the hand crafted tables made out of reclaimed wood from a local bar and that very picture there that's the barn with these new tables you've now gone from a 45C direction to a 75 seater restaurant more importantly this restaurant has souls it is so wonderful this is like a dream come true I mean it's a real dream come true how beautiful is this oh my God oh my goodness me everyone we have look what we have yeah along with the dramatic change to the look of the restaurant take a menu please okay thank you ladies come in please Jeff Ramsay has come up with an equally dramatic change to the food take a look at Pat presentation is beautiful you think of soul food and the message it sends out comfort and a bit of fun yes it does and the good news is everything on the menu tonight is available please stop wow amazing let's start off with the top here appetizers catfish po boy oh my gosh dressed in a French roll next night you've got the barbecue pulled pork sliders with fresh coleslaw all right following on the entrees slow braised oxtail absolutely delicious next to that it wouldn't be soul food unless we have catfish blackened or fried yes one more little thing we have stunning New China courtesy of Niagara China beautiful wonderful great again have a little taste I don't even know where to start I didn't feel like Chef Ramsey could cook this soul food but Chef Ramsay has proved me wrong about cooking it just shows I could be wrong sometimes I don't know what to eat next I know wow I think the new food is very good these are good delicious oh my goodness who would ever thought they put watermelon with red onions Miss Jeans now looks and feels like a new restaurant and there is a buzz in the town everybody wants to check out the relaunch including the town's mayor okay is this our favorite yes this is your table it's a lot different isn't it I love the tables for tonight's dinner service Chef Ramsay has reorganized the kitchen and has put Miss Jean at the helm as the expediter when I yell out to yell back so I know you guys yes ma'am yes ma'am let's see what you got money Mike okay first order are they dip jelly Fried Green Tomatoes let's go spread the Mayans perfect Step Up all right how long will the fried green tomatoes Fried Tomato be up in about two minutes table two I need two sliders fried tomatoes dipped poppies this kitchen that never had a system before is adapting well looking good looking good flatters up and appetizers are making their way quickly out to the dining room damn that's a nice presentation oh my God that sounds good really good meatloaf one jambalaya oh my gosh I need disorders out Marissa table 12's ready Marissa table three come on guys food's getting cold while the kitchen seems to be pushing out food there's a lack of coordination between Miss Jean and the front of house Marissa table tools Marissa like this is frustrating all your orders is ready right there it's just hard to breathe whenever you just hear your name being called I'm getting ready to leave I can't take it we work first to sit down I'm ready to go Matt's getting patient guys yet let's not screw up now Miranda I can't take this or they just can't trust always I keep getting yelled but I'm so busy do you want to believe I don't know you can't listen anymore Miranda Miranda this is a disaster I don't even want that camera in my face I want to leave stop everybody stop everybody and server Marissa is having a difficult time this is a disaster and our tables are beginning to suffering my face stop everybody stop everybody Marissa calm down a minute it's new to all of us we have to work together and this is the way that we have to communicate in order to get everything out you're going to be fine okay you know I imagine a chef wasn't here helping us do this no no just be you oh you're gonna be okay my name was getting called in like this is a good thing we just got to work together let's go come on let's go you'll be alive for the first time tonight I saw Miss Gina's leader she's doing her job to help her employees get through it the best that she can Fried Chicken in the yard sale I'll be right back inside enjoy everything because you know what I'm loving it I am feeling terrific I am feeling so wonderful I'm loving it I'm loving it I'm loving it come on guys we're almost there we rolling we rolling I'm real proud of Miss Jean I'm surprised that Miss James she used to make you not want to do it but tonight she's home she got a smile on her face that's not the best thing I know let me tell you something tonight we made a major transformation in this restaurants and you Miss Jean you handled the pressure and turned it into something positive thank you sir miss mean has left the building yes yes hallelujah thank you wonderful things that right now come here let's say goodbye he made me just feel like just going on and I could just conquer anything now I am going to I mean I wouldn't give this up for nothing in the world you are an amazing lady you're a very special person I'm rooting for you thank you I am so thank you Chef I'm just like I'm overwhelmed thank you so much I'm not gonna let you down look up I will let you down thank you Sam and take care thank you ah the greatest let me tell you rarely in my life now I'm at any individual with a bigger heart as Miss Jean yes she lost away but I strongly believe right now she's on the right track my only wish is that her staff are there to supporter wow Miss Jean no more mean thank you in the days that followed the mayor of Wilkinsburg honored Miss Jean for her years of service to the community it is my honor to Proclaim this Miss Jean today June 3rd and for this day forward I am very grateful and I thank all of you from the bottom of my heart I thank you the soul is back into Miss Jean's new restaurant and Chef Ramsey I thank you from the bottom of my heart\n"