**The Asus ROG Dominus Extreme Motherboard Debacle**

As I delved into the world of computer hardware, I found myself entangled in a complex web of customer service nightmares and defective motherboards. The Asus ROG Dominus Extreme motherboard, touted as a high-end gaming powerhouse, had become notorious for its propensity to fail under stress.

I was not alone in my experience with this defective product. Countless individuals, who had shelled out thousands of dollars for the motherboard, were met with a litany of complaints and frustrations. The ACS RMA system, designed to handle returns and issues, was woefully unprepared to deal with the sheer volume of problems that arose from this particular model.

The culprit behind these failures? A simple yet critical component: the surface mount resistor at the dim 2 slot on the right-hand side of the board. It seemed that a faulty part had been manufactured, which would later become apparent during my own diagnostic endeavors.

As I embarked on my journey to troubleshoot and understand the issues with the ROG Dominus Extreme motherboard, I discovered that Asus's approach to customer service was woefully inadequate. When I called in to report my problem, I was met with a dismissive attitude from the representative on the other end of the line. The representative claimed that the board was functioning properly and that I must have done something wrong.

**The Diagnostic Process**

Determined to get to the bottom of the issue, I decided to take matters into my own hands. I performed a level-one diagnostic, which involved running various tests to identify the problem. It was during this process that I discovered the root cause of the failure: the faulty surface mount resistor.

The resistor, which had been replaced with a 6k ohm part, measured in at 5.3k ohms – well within spec. However, it was the subsequent replacement with another faulty part that caused the board to fail. It became apparent that Asus's quality control process had failed to catch this defect.

**The Black Swan Event**

What ensued was a classic case of a Black Swan event: an unexpected and unforeseen occurrence that sent shockwaves through the entire system. The sudden realization that thousands of motherboards were defective, and that Asus's customer service approach was woefully inadequate, left many customers feeling frustrated and betrayed.

As I dug deeper, I discovered that this issue was not isolated to a single batch of motherboards. Reports from other customers on various forums and message boards revealed that the problem was widespread, with many individuals experiencing similar issues.

**The Consequences**

The consequences of Asus's failure to address these issues were far-reaching. Customers who had purchased the ROG Dominus Extreme motherboard were left feeling disappointed and disillusioned. The experience had soured their relationship with the brand, making them wary of purchasing from them in the future.

Moreover, this debacle highlighted a broader issue within the industry: the need for more robust quality control measures and better customer service practices. The Asus ROG Dominus Extreme motherboard debacle serves as a cautionary tale about the importance of ensuring that products meet even the most basic standards of quality and reliability.

**The Fix**

Fortunately, it appears that Asus has taken steps to address the issue. A recent batch of repaired motherboards, returned by customers who had experienced similar problems, have been tested and found to be functioning properly. This development bodes well for those affected by the defective product and serves as a reminder that even in the face of adversity, companies can take steps to rectify their mistakes.

**A Word of Caution**

To anyone considering purchasing the ROG Dominus Extreme motherboard, I offer this warning: proceed with caution. While the board may offer impressive specifications and features, its reliability cannot be guaranteed. It is essential to carefully research and understand any potential issues before making a purchase.

In conclusion, my experience with the Asus ROG Dominus Extreme motherboard serves as a reminder of the importance of quality control and customer service in the tech industry. By sharing my story, I hope to raise awareness about this issue and encourage companies to take a more proactive approach to addressing defects and ensuring that their products meet the highest standards of reliability and performance.

As for me, I will be keeping a close eye on this situation, monitoring any further developments and updates from Asus. Until then, I remain,

Wendell

"WEBVTTKind: captionsLanguage: enall the threads all the forms in all the world she had to post in mind today we got something different it's a level-one diagnostic but sin noir level-one diagnostic it's the story of a black swan and yes a black swan and the Nazi intolerance it's so we'll talk about the book part of it in a minute but this is actually a motherboard diagnostic we're going to do a level-one diagnostic and I've already done a much longer version of this diagnostic fourth level one patrons so if you would like to hear an old windbag like try to tell a story and fail well he's trying you could go deal with that but I was gonna try to tell the story and then like tell you the motherboard name at the end but it's the ROG Dominus extreme Asus had a production problem a major production problem I think there were enough members of our community that reached out independently over a period of several weeks some of these problems go back actually a couple of months and it took a while to one convince people on the internet that spent $5,000 on kit to send me an Internet Rando some of their kit but also what somebody had such a bad RMA experience well everybody had bad our amazing experience but one person in particular has such a terrible or in my experience trying to get this motherboard fixed that they were like you know what it's $5,000 a hardware I don't even care if you keep it I'm gonna send it to you because I had such a bad experience I want you to figure this out and let's see what's going on long story short there are a bunch of people that actually are buying the socket 31 36 47 looked a xenon W 30 175 there's also the new 3275 that is clock locked and you don't need a motherboard that's nice to do it this is two thousand dollar motherboard and the W 31 75 is a three thousand dollar CPU that's CPU I saw at Computex 2018 it's the one that needed a one horsepower chiller to do its thing well Asus launched that early in 2019 with motherboards that were manufactured I think in late 2018 everything's good but then there was a second batch a second round of motherboards the second round of motherboards and had a lot of problems judge by the people at our community and I had no idea there were so many people in the level 1 community that were day traders or otherwise one-percenters the independently wealthy how's it going I hope to be one of you someday but I hope I get there ethically oh there goes our patrons so what does a Black Swan event look like ok imagine this scenario you send the motherboard back I mean a soos is a multi-billion dollar company they're not trying to do anything shady or dishonest you send the motherboard back the RMA people say it works they send it back to you and it doesn't work it's got to be your stuff right what if you're both right the motherboard does not work when it's in your hands every time and when it's in the RMA people's hands it works every time I don't want to spoil it for you but I also don't want this video to be 20 minutes long turns out it's a thermal issue one of the people on our community one of the people in our community I was talking to indirectly figured it out they had an important clue they put their system together and a wouldn't boot double-0 you put it in you do the diagnostics you call issue support they say it's a bad CPU and correct mounting pressure a lot of things with your two thousand dollar motherboard and three thousand dollar CPU there's not really a warranty Intel did actually go back and say ok we'll give you a one-time mulligans on the 3175 so like if you overclock and kill it one time they will replace it which is a pretty good deal honestly they have that on some of the other CPUs it cost like 20 or 25 dollars you get a one-time mulligans and they'll fix you up although if the processor is physically damaged they will not fix you up so no deleting no defacing the process or no any of that although I think it's pretty dumb that they don't like if you send them to CPU back and you've screwed up deleting it I think you should get a one-time mulligans for that story for another day anyway 3175 $5,000 a kit no warranty super frustrating and super frustrating the HD support was Cindy down the rabbit hole I called issue support myself with this because somebody was crazy enough to send me the motherboard so that I could do the experiment and yeah the support experiment was pretty bad long story short didn't want to replace the motherboard and I was like no I'm I'm sure it's a motherboard I did all these Diagnostics I have multiple CPUs multiple power supplies multiple graphics cards and finally it was somebody will call you back here's the thing a Black Swan event is something that nobody can foresee what was actually happening was the motherboards were being returned to the RMA department or the RMA people the are may people whether that's in California or subtropical areas like Taiwan I don't know but it's probably not air-conditioned so the clue from our forum member was hey I was so frustrated I left the computer on and then I came back the next day and I reset the system and it posted normally so his particular system worked fine as long as the system was warm that was the clue so with the other systems we tried doing the same kind of thing and the one of the other people that was having trouble left his computer on overnight and it still wouldn't post but then later we had the idea it's like maybe we could try like a hair dryer kind of thing so he hit it with a hair dryer and sure enough yeah it took off and posted I used my hot-air gun to narrow down exactly where on the motherboard something went wrong turns out it's a couple of surface mount resistors I also verified that by reverse engineering boards that were recently fixed so I think Asus figured this out about the same time I did but in the interim several months a lot of our community members had returned these boards multiple times one one guy said he had done six RMA's another person said they had done four at war amazed everybody that had done multiple armed ace ended up with multiple $3,000 CPUs multiple other different motherboards some of them went with a different brand and they're like well the other brand worked fine one of our community members had trouble with the motherboard and CPU returned the motherboard and CPU they rejected the CPU returned because it had been open since the CPU back to them but they bought a different motherboard and it worked so they just assumed that the a suit their particular asus motherboard was defective but if you check Amazon and Newegg you can see it's a one and two star rating and I think it's because a lot of people have gotten these defective motherboards and the ACS RMA system was not really set up to deal with that because like with Amazon you return Amazon then Amazon usually doesn't even bother sending it back to the manufacturer so the manufacturer is like huh there's a higher-than-average defect rate but that happens months later not weeks later they're not immediately aware of a problem the only way that they're immediately aware of a problem is a bunch of people getting really super angry so I did the level-one diagnostic I did the SMT board repair and sure enough the board behind me no problem replaced a replaced one surface mount resistor with a 6k surface mount resistor that measured like five point something K and yeah this thing was fine after that would post every time cold hot did not matter so a Seuss's I think now fixing these because I looked at a board that had been reworked that was returned in the last couple of weeks and now it's good so if you've got an Asus Dominus extreme motherboard and you had problems how is the time to get it replaced because they know what the issue was but this was a Black Swan event because they did not correctly diagnose it they didn't really know that anything was going wrong because they would get the motherboards back and it would test fine and then the customers would get the motherboard and it would test bad 94 for them they would be like I can't boot it but then Asus would look at it and say it boots fine everything is good and so this creates a really terrible terrible customer service situation and still to this day if you call in and it's like hey I've got a $2,000 motherboard it's got the problem they don't do advance replacement you can and they're like well we might be able to escalate and get somebody to do that but we don't we don't do that so I've got all the call recordings and all this stuff and it's a terrible terrible mess but that was a level-one diagnostic and that was sort of interesting and if you're into that kind of thing the Black Swan events you should read Nasim columns books anti fragile is the second book in the series and it talks about some really series it's more of a continuation and there's a lot of interesting stuff in there and you can see how unless you were explicitly checking we think about a motherboard coming off an assembly line it's gonna be warm you're gonna not wait overnight or many many hours to test a motherboard cold you're gonna test it it's gonna be fine you're gonna send it to customers it's gonna be cold it's probably you know it's probably freezing overnight in the UPS warehouse or whatever people are going to use it in air in areas it's gonna be you know 72 70 68 something like that this board would post fine as long as it was over 75 degrees Fahrenheit so get out the hairdryer point it at the the area of the board near the Q code detector you could totally do it but that that particular SMT resistor at the dim 2 slot on the right hand side that's the one year place with a 6 K and I'm not gonna encourage you to do the SMT replacement this is a defective product a seuss should be made to fix in fact it's so defective that I think a sue should pay the return shipping for anybody that's experiencing this particular double 0 code so if they give you the runaround like they did me when I called it in escalate I'm Wendell this is level 1 this has been a new are a level-one diagnostic it all started one forum post and then escalated in snowball from there I even reached out to people on Amazon and Newegg that had posted on some other message boards and there's a whole lot of boards that have these problems probably there's not a lot of people that are buying $2,000 motherboards and $3,000 processors but there's a lot of people having this problem this is a fix this is the full skinny I'm everything that happened you can't get your board fixed it will be fixed now but you still probably should insist on better customer service because good lord it's a two thousand dollar motherboard all right that's enough rambling I'm Wendell this is level 1 I'm signing out I'll see you later I think about the long version of this you can subscribe to patreon you so there we are it's not you it's not you're cooler it's not you're mounting pressure it's not something you did wrong it's not something you crunched into the socket it's not your CPU your CPUs not dead it's the ROG Dominus extreme and the circuit it uses for presents detective the CPU asus has got to do better until the end there's the gigabyte board just sayingall the threads all the forms in all the world she had to post in mind today we got something different it's a level-one diagnostic but sin noir level-one diagnostic it's the story of a black swan and yes a black swan and the Nazi intolerance it's so we'll talk about the book part of it in a minute but this is actually a motherboard diagnostic we're going to do a level-one diagnostic and I've already done a much longer version of this diagnostic fourth level one patrons so if you would like to hear an old windbag like try to tell a story and fail well he's trying you could go deal with that but I was gonna try to tell the story and then like tell you the motherboard name at the end but it's the ROG Dominus extreme Asus had a production problem a major production problem I think there were enough members of our community that reached out independently over a period of several weeks some of these problems go back actually a couple of months and it took a while to one convince people on the internet that spent $5,000 on kit to send me an Internet Rando some of their kit but also what somebody had such a bad RMA experience well everybody had bad our amazing experience but one person in particular has such a terrible or in my experience trying to get this motherboard fixed that they were like you know what it's $5,000 a hardware I don't even care if you keep it I'm gonna send it to you because I had such a bad experience I want you to figure this out and let's see what's going on long story short there are a bunch of people that actually are buying the socket 31 36 47 looked a xenon W 30 175 there's also the new 3275 that is clock locked and you don't need a motherboard that's nice to do it this is two thousand dollar motherboard and the W 31 75 is a three thousand dollar CPU that's CPU I saw at Computex 2018 it's the one that needed a one horsepower chiller to do its thing well Asus launched that early in 2019 with motherboards that were manufactured I think in late 2018 everything's good but then there was a second batch a second round of motherboards the second round of motherboards and had a lot of problems judge by the people at our community and I had no idea there were so many people in the level 1 community that were day traders or otherwise one-percenters the independently wealthy how's it going I hope to be one of you someday but I hope I get there ethically oh there goes our patrons so what does a Black Swan event look like ok imagine this scenario you send the motherboard back I mean a soos is a multi-billion dollar company they're not trying to do anything shady or dishonest you send the motherboard back the RMA people say it works they send it back to you and it doesn't work it's got to be your stuff right what if you're both right the motherboard does not work when it's in your hands every time and when it's in the RMA people's hands it works every time I don't want to spoil it for you but I also don't want this video to be 20 minutes long turns out it's a thermal issue one of the people on our community one of the people in our community I was talking to indirectly figured it out they had an important clue they put their system together and a wouldn't boot double-0 you put it in you do the diagnostics you call issue support they say it's a bad CPU and correct mounting pressure a lot of things with your two thousand dollar motherboard and three thousand dollar CPU there's not really a warranty Intel did actually go back and say ok we'll give you a one-time mulligans on the 3175 so like if you overclock and kill it one time they will replace it which is a pretty good deal honestly they have that on some of the other CPUs it cost like 20 or 25 dollars you get a one-time mulligans and they'll fix you up although if the processor is physically damaged they will not fix you up so no deleting no defacing the process or no any of that although I think it's pretty dumb that they don't like if you send them to CPU back and you've screwed up deleting it I think you should get a one-time mulligans for that story for another day anyway 3175 $5,000 a kit no warranty super frustrating and super frustrating the HD support was Cindy down the rabbit hole I called issue support myself with this because somebody was crazy enough to send me the motherboard so that I could do the experiment and yeah the support experiment was pretty bad long story short didn't want to replace the motherboard and I was like no I'm I'm sure it's a motherboard I did all these Diagnostics I have multiple CPUs multiple power supplies multiple graphics cards and finally it was somebody will call you back here's the thing a Black Swan event is something that nobody can foresee what was actually happening was the motherboards were being returned to the RMA department or the RMA people the are may people whether that's in California or subtropical areas like Taiwan I don't know but it's probably not air-conditioned so the clue from our forum member was hey I was so frustrated I left the computer on and then I came back the next day and I reset the system and it posted normally so his particular system worked fine as long as the system was warm that was the clue so with the other systems we tried doing the same kind of thing and the one of the other people that was having trouble left his computer on overnight and it still wouldn't post but then later we had the idea it's like maybe we could try like a hair dryer kind of thing so he hit it with a hair dryer and sure enough yeah it took off and posted I used my hot-air gun to narrow down exactly where on the motherboard something went wrong turns out it's a couple of surface mount resistors I also verified that by reverse engineering boards that were recently fixed so I think Asus figured this out about the same time I did but in the interim several months a lot of our community members had returned these boards multiple times one one guy said he had done six RMA's another person said they had done four at war amazed everybody that had done multiple armed ace ended up with multiple $3,000 CPUs multiple other different motherboards some of them went with a different brand and they're like well the other brand worked fine one of our community members had trouble with the motherboard and CPU returned the motherboard and CPU they rejected the CPU returned because it had been open since the CPU back to them but they bought a different motherboard and it worked so they just assumed that the a suit their particular asus motherboard was defective but if you check Amazon and Newegg you can see it's a one and two star rating and I think it's because a lot of people have gotten these defective motherboards and the ACS RMA system was not really set up to deal with that because like with Amazon you return Amazon then Amazon usually doesn't even bother sending it back to the manufacturer so the manufacturer is like huh there's a higher-than-average defect rate but that happens months later not weeks later they're not immediately aware of a problem the only way that they're immediately aware of a problem is a bunch of people getting really super angry so I did the level-one diagnostic I did the SMT board repair and sure enough the board behind me no problem replaced a replaced one surface mount resistor with a 6k surface mount resistor that measured like five point something K and yeah this thing was fine after that would post every time cold hot did not matter so a Seuss's I think now fixing these because I looked at a board that had been reworked that was returned in the last couple of weeks and now it's good so if you've got an Asus Dominus extreme motherboard and you had problems how is the time to get it replaced because they know what the issue was but this was a Black Swan event because they did not correctly diagnose it they didn't really know that anything was going wrong because they would get the motherboards back and it would test fine and then the customers would get the motherboard and it would test bad 94 for them they would be like I can't boot it but then Asus would look at it and say it boots fine everything is good and so this creates a really terrible terrible customer service situation and still to this day if you call in and it's like hey I've got a $2,000 motherboard it's got the problem they don't do advance replacement you can and they're like well we might be able to escalate and get somebody to do that but we don't we don't do that so I've got all the call recordings and all this stuff and it's a terrible terrible mess but that was a level-one diagnostic and that was sort of interesting and if you're into that kind of thing the Black Swan events you should read Nasim columns books anti fragile is the second book in the series and it talks about some really series it's more of a continuation and there's a lot of interesting stuff in there and you can see how unless you were explicitly checking we think about a motherboard coming off an assembly line it's gonna be warm you're gonna not wait overnight or many many hours to test a motherboard cold you're gonna test it it's gonna be fine you're gonna send it to customers it's gonna be cold it's probably you know it's probably freezing overnight in the UPS warehouse or whatever people are going to use it in air in areas it's gonna be you know 72 70 68 something like that this board would post fine as long as it was over 75 degrees Fahrenheit so get out the hairdryer point it at the the area of the board near the Q code detector you could totally do it but that that particular SMT resistor at the dim 2 slot on the right hand side that's the one year place with a 6 K and I'm not gonna encourage you to do the SMT replacement this is a defective product a seuss should be made to fix in fact it's so defective that I think a sue should pay the return shipping for anybody that's experiencing this particular double 0 code so if they give you the runaround like they did me when I called it in escalate I'm Wendell this is level 1 this has been a new are a level-one diagnostic it all started one forum post and then escalated in snowball from there I even reached out to people on Amazon and Newegg that had posted on some other message boards and there's a whole lot of boards that have these problems probably there's not a lot of people that are buying $2,000 motherboards and $3,000 processors but there's a lot of people having this problem this is a fix this is the full skinny I'm everything that happened you can't get your board fixed it will be fixed now but you still probably should insist on better customer service because good lord it's a two thousand dollar motherboard all right that's enough rambling I'm Wendell this is level 1 I'm signing out I'll see you later I think about the long version of this you can subscribe to patreon you so there we are it's not you it's not you're cooler it's not you're mounting pressure it's not something you did wrong it's not something you crunched into the socket it's not your CPU your CPUs not dead it's the ROG Dominus extreme and the circuit it uses for presents detective the CPU asus has got to do better until the end there's the gigabyte board just saying\n"