The Opportunity to Get Attention

We're more than happy to do that. We're more than Happy to do that. Uh and We're more than Happy to do that for you especially if you have a full Story with details because That's what you need especially If you're making a case to help get to a human being on the other side.

We're more than Happy to do that Mat you said you you updated that that Mat you said you you updated that that Mat you said you you updated that the article we go ahead and link it in the description What did you add basically I explain What was said each party and how the Conversation went what resolu they came up for what resolu they came up formememe Apple put inic guaranteed that I would Uh My access to my they actually told me Uh My access to my they actually told me how many things i' purchased from them 260 Plus Wow um Apps that I had bought 260 Plus Wow um Apps that I had bought 260 Plus Wow um Apps that I had boughtum so They they said those are all Um so They they said those are all secure and on Paypal side they Uh they flagged My account to make sure that flagged My account to make sure that It's in good standing um and they actually they actually offered a courtesy um which I didn't expect and I didn't ask for Uh So you know to me they didn't ask for Uh So you know to me they did a good job but I think more did a good job but I think more important in the long run Uh each Company made Promises that they're having meetings in the management team to make sure that this doesn't happen into the future and That's the most important take a from the situation You Know matt

I'm very glad that this experience as much as It would be a bit harrowing Uhm I'm glad that the experience could benefit people who have no idea who you are who we are who we are exactly

"WEBVTTKind: captionsLanguage: enThank you for watching liking commentingThank you for watching liking commentingThank you for watching liking commentingsharing and subscribing Right now so Uh thesharing and subscribing Right now so Uh thesharing and subscribing Right now so Uh theother day We had shared An articleother day We had shared An articleother day We had shared An articleand a story from one of our contributorsand a story from one of our contributorsand a story from one of our contributorsmatt Ryan of How he almost Uh was Uhmatt Ryan of How he almost Uh was Uhmatt Ryan of How he almost Uh was Uhgoing to have his Apple account Shutgoing to have his Apple account Shutgoing to have his Apple account Shutdown because of some Paypal fraud anddown because of some Paypal fraud anddown because of some Paypal fraud andNobody at that Point was responding WeNobody at that Point was responding WeNobody at that Point was responding Webrought In matt by way of An audio feedbrought In matt by way of An audio feedbrought In matt by way of An audio feedthrough teamspeak that we Used for gomisthrough teamspeak that we Used for gomisthrough teamspeak that we Used for gomisUh and he explained in the video ExactlyUh and he explained in the video ExactlyUh and he explained in the video ExactlyWhat was going on well because you guysWhat was going on well because you guysWhat was going on well because you guyshelped us get the word out We actuallyhelped us get the word out We actuallyhelped us get the word out We actuallygot hold of Paypal and apple they gotgot hold of Paypal and apple they gotgot hold of Paypal and apple they gota hold of matt and said Hey We saw thea hold of matt and said Hey We saw thea hold of matt and said Hey We saw thearticle Something's definitely a missarticle Something's definitely a missarticle Something's definitely a missand to the Point Where because youand to the Point Where because youand to the Point Where because youhelped share thathelped share thathelped share thatarticle We got the problem solved notarticle We got the problem solved notarticle We got the problem solved notjust for Mat But potentially for otherjust for Mat But potentially for otherjust for Mat But potentially for otherpeople who may have run into this issuepeople who may have run into this issuepeople who may have run into this issueor might run into this issue in theor might run into this issue in theor might run into this issue in thefuture so Mat Could you give us Anfuture so Mat Could you give us Anfuture so Mat Could you give us Anupdate exactly you know what happenedupdate exactly you know what happenedupdate exactly you know what happenedand What Uh What's Coming of this welland What Uh What's Coming of this welland What Uh What's Coming of this wellsure The Day After I posted the articlesure The Day After I posted the articlesure The Day After I posted the articleand it actually was on on the Top Ofand it actually was on on the Top Ofand it actually was on on the Top Ofhacker News for for Man many hourshacker News for for Man many hourshacker News for for Man many hoursThanks to the community Uh voted thatThanks to the community Uh voted thatThanks to the community Uh voted thatup Uh I got a call from Apple and theyup Uh I got a call from Apple and theyup Uh I got a call from Apple and theysaid the first thing they said was Wesaid the first thing they said was Wesaid the first thing they said was Wesaw your blog post and I was like oh no amsaw your blog post and I was like oh no amsaw your blog post and I was like oh no amI in trouble um and they were reallyI in trouble um and they were reallyI in trouble um and they were reallynice about it and they said wellnice about it and they said wellnice about it and they said wellactually it brought a really seriousactually it brought a really seriousactually it brought a really seriousissue to our attention We didn't realizeissue to our attention We didn't realizeissue to our attention We didn't realizethat this was going on and this was a in athat this was going on and this was a in athat this was going on and this was a in adifferent department than The One Thatdifferent department than The One Thatdifferent department than The One Thatthat had handled my problem before andthat had handled my problem before andthat had handled my problem before andWell I explained my case and theyWell I explained my case and theyWell I explained my case and theyexplained that the problem was that umexplained that the problem was that umexplained that the problem was that umbasically they were having a pingpongbasically they were having a pingpongbasically they were having a pingpongmatch with Paypal back and forth andmatch with Paypal back and forth andmatch with Paypal back and forth andthings were being res submitted thatthings were being res submitted thatthings were being res submitted thatdidn't need to be and it was causing thedidn't need to be and it was causing thedidn't need to be and it was causing theissue but they had their management teamissue but they had their management teamissue but they had their management teamNote My account and make a note of theNote My account and make a note of theNote My account and make a note of thesituation so that they could solve it insituation so that they could solve it insituation so that they could solve it inthe future the next day I get a callthe future the next day I get a callthe future the next day I get a callfrom Paypal and the same thing they theyfrom Paypal and the same thing they theyfrom Paypal and the same thing they theysaid they saw the blog post theysaid they saw the blog post theysaid they saw the blog post theyexplained the internal workings of theexplained the internal workings of theexplained the internal workings of theissue and I I put all in the blog inissue and I I put all in the blog inissue and I I put all in the blog inupdate but What was most important is iupdate but What was most important is iupdate but What was most important is iasked each of them What If I didn't haveasked each of them What If I didn't haveasked each of them What If I didn't havea blog What If you know All I could doa blog What If you know All I could doa blog What If you know All I could dowas call customer service What canwas call customer service What canwas call customer service What canSomebody do well on apple's end theySomebody do well on apple's end theySomebody do well on apple's end theyexplain that you can do a writtenexplain that you can do a writtenexplain that you can do a writtenrequest and it does go to a human beingrequest and it does go to a human beingrequest and it does go to a human beingbut Paypal side they said managementbut Paypal side they said managementbut Paypal side they said managementteam was actually going toever any and me away that that didever any and me away that that didever any and me away that that didmore than solve My issue and it it kindmore than solve My issue and it it kindmore than solve My issue and it it kindof justified all the People that leftof justified all the People that leftof justified all the People that leftcoms on the article saying this hascoms on the article saying this hascoms on the article saying this hashappened to me and They see the comshappened to me and They see the comshappened to me and They see the comsthey're responding to them and It's athey're responding to them and It's athey're responding to them and It's aWin in my book you know when Mat first IWin in my book you know when Mat first IWin in my book you know when Mat first Ithink it was instant message He said youthink it was instant message He said youthink it was instant message He said youknow may lose My Apple account He said Iknow may lose My Apple account He said Iknow may lose My Apple account He said Iprobably shouldn't Write about I'm likeprobably shouldn't Write about I'm likeprobably shouldn't Write about I'm likeAre you kidding Write It Up Dude get itAre you kidding Write It Up Dude get itAre you kidding Write It Up Dude get itout there I said Make It thoroughly Youout there I said Make It thoroughly Youout there I said Make It thoroughly YouKnow be you explain everything you knowKnow be you explain everything you knowKnow be you explain everything you knowI don't know If I I said keep as muchI don't know If I I said keep as muchI don't know If I I said keep as muchemotion out of It as you can I meanemotion out of It as you can I meanemotion out of It as you can I meansometimes It can be a bit of a Challengesometimes It can be a bit of a Challengesometimes It can be a bit of a Challengeespecially when you're faced you knowespecially when you're faced you knowespecially when you're faced you knowlosing An account you know through nolosing An account you know through nolosing An account you know through nofault of your own but I told matt to dofault of your own but I told matt to dofault of your own but I told matt to doit because these are the types ofit because these are the types ofit because these are the types ofStories Uh that ultimately Matter AndStories Uh that ultimately Matter AndStories Uh that ultimately Matter Andcan Absolutely make a difference whencan Absolutely make a difference whencan Absolutely make a difference whenyou share What's happened to you andyou share What's happened to you andyou share What's happened to you andYou're thoroughly You can't just say UhYou're thoroughly You can't just say UhYou're thoroughly You can't just say UhCompanyCompanyandandandand I think both Apple and Paypaland I think both Apple and Paypaland I think both Apple and Paypalresponded appropriately and If Anything I I wouldresponded appropriately and If Anything I I wouldresponded appropriately and If Anything I I wouldsay I would extend thissay I would extend thissay I would extend thisopportunity for anybody Who's in theopportunity for anybody Who's in theopportunity for anybody Who's in theloome community That's had you knowloome community That's had you knowloome community That's had you knowMaybe problems with Apple or Paypal toMaybe problems with Apple or Paypal toMaybe problems with Apple or Paypal tothe same degree or any Company lockthe same degree or any Company lockthe same degree or any Company lockCould Be Your platform to get attentionCould Be Your platform to get attentionCould Be Your platform to get attentionUh and We're more than Happy to do thatUh and We're more than Happy to do thatUh and We're more than Happy to do thatfor you especially if you have a fullfor you especially if you have a fullfor you especially if you have a fullStory with details because That's whatStory with details because That's whatStory with details because That's whatyou need especially If you're making ayou need especially If you're making ayou need especially If you're making acase to help get to a human being on thecase to help get to a human being on thecase to help get to a human being on theother side We're more than Happy to doother side We're more than Happy to doother side We're more than Happy to dothat Mat you said you you updated thatthat Mat you said you you updated thatthat Mat you said you you updated thatthe article we go ahead and link it inthe article we go ahead and link it inthe article we go ahead and link it inthe description What did youthe description What did youthe description What did youadd basically I explain What was saidadd basically I explain What was saidadd basically I explain What was saideach party and how the Conversation wenteach party and how the Conversation wenteach party and how the Conversation wentwhat resolu they came up forwhat resolu they came up forwhat resolu they came up formememeApple put inic guaranteed that I wouldApple put inic guaranteed that I wouldApple put inic guaranteed that I wouldUh My access to my they actually told meUh My access to my they actually told meUh My access to my they actually told mehow many things i' purchased from themhow many things i' purchased from themhow many things i' purchased from them260 Plus Wow um Apps that I had bought260 Plus Wow um Apps that I had bought260 Plus Wow um Apps that I had boughtum so They they said those are allum so They they said those are allum so They they said those are allsecure and on Paypal side they Uh theysecure and on Paypal side they Uh theysecure and on Paypal side they Uh theyflagged My account to make sure thatflagged My account to make sure thatflagged My account to make sure thatIt's in good standing um and theyIt's in good standing um and theyIt's in good standing um and theyactually they actually offered aactually they actually offered aactually they actually offered acourtesy um which I didn't expect and Icourtesy um which I didn't expect and Icourtesy um which I didn't expect and Ididn't ask for Uh So you know to me theydidn't ask for Uh So you know to me theydidn't ask for Uh So you know to me theydid a good job but I think moredid a good job but I think moredid a good job but I think moreimportant in the long run Uh eachimportant in the long run Uh eachimportant in the long run Uh eachCompany made Promises that they'reCompany made Promises that they'reCompany made Promises that they'rehaving meetings in the management teamshaving meetings in the management teamshaving meetings in the management teamsto make sure that this doesn't happen into make sure that this doesn't happen into make sure that this doesn't happen inthe future and That's the most importantthe future and That's the most importantthe future and That's the most importanttakea from the situation You Know matttakea from the situation You Know matttakea from the situation You Know mattI'm very glad that this experience asI'm very glad that this experience asI'm very glad that this experience asmuch as It would be a bit harrowing Uhmuch as It would be a bit harrowing Uhmuch as It would be a bit harrowing UhI'm glad that the experience couldI'm glad that the experience couldI'm glad that the experience couldbenefit people who have no idea who youbenefit people who have no idea who youbenefit people who have no idea who youare who weare who weare who weareareareexactly\n"