The Nightmarish Dining Experience at The Beachfront Restaurant

Behind the scenes, a culinary catastrophe was unfolding at The Beachfront Restaurant. A group of waitstaff, including Brian and Ben, were struggling to keep up with the demanding pace of dinner service. As they navigated the chaos, they couldn't seem to get one thing right - their communication.

The evening's events began innocently enough. The manager instructed the staff to check on table 15, where a VIP guest, known only as "the mayor," was waiting for her food. However, it soon became apparent that something was amiss. Despite repeated requests, the kitchen failed to deliver the mayor's meals, leaving her with nothing to eat but the appetizer she had ordered.

As the waitstaff tried to troubleshoot the issue, their own ineptitude only seemed to worsen the situation. Ben, a young server who hadn't even spotted cooking class, struggled to describe the state of the food he was serving. His description of the chicken as "dry" and "raw" left him looking bewildered, but ultimately, it was his manager's assessment that things had gone catastrophically wrong.

The kitchen staff had been shut down, and with no chef on duty, the restaurant was left adrift. The waitstaff, led by Ben and Brian, were forced to improvise, making apologies and explaining the situation to an increasingly frustrated patron. As the minutes ticked by, it became clear that something fundamental had gone wrong.

A closer inspection of the kitchen revealed a shocking lack of attention to detail. The chef was nowhere to be found, and the staff seemed woefully unprepared for the dinner rush. It was as if they were flying blind, relying on chance rather than skill to get through the service.

As tensions mounted, the manager was forced to intervene, dispatching Ben to track down the mayor's missing meals and apologize profusely for the delay. Meanwhile, Brian slunk away in embarrassment, his reputation as a chef hanging in the balance. The kitchen was in disarray, with orders backlogged and staff scrambling to keep up.

As the evening drew to a close, it became clear that something had to change. The Beachfront Restaurant needed new leadership, someone who could bring order and discipline to its chaotic kitchen. With Brian's ineptitude on full display, it seemed unlikely that he would be able to turn things around anytime soon.

In the aftermath of the disaster, there were whispers of a troubled past. Rumors had long circulated about Brian's struggles as an owner, his failure to pay back loans to investors and his inability to manage the restaurant's finances. The latest episode only served to confirm these rumors, casting a shadow over his already-tarnished reputation.

As for Ben, the young server who had been left looking bewildered by the state of the food he was serving? He seemed like an innocent bystander, caught in the crossfire of Brian's ineptitude. His training may have been lacking, but at least he had a spark of hope that things would improve with time.

In the end, it seemed that The Beachfront Restaurant would have to wait for better days ahead. Until then, patrons would be left to wonder what had gone wrong and how such a catastrophe could occur under their very noses. As one former employee quipped, "I've seen some rough dinners in my time, but this takes the cake."

"WEBVTTKind: captionsLanguage: enmidway between orlando and miami on florida's atlantic coast lies the small town of fort pierce home to the beachfront inn and inlet owner brian paul opened it in 2012 after running his family's successful local fish market with his brother my job before the inlet was the the ceo the head of my dad's fish market my dad ran a business like a uh a real leader he had so many friends pillared the community everybody loved them and i always knew as a child i wanted to have my own place i think brian has a lot of schooling under his belt i'm not exactly sure that he has any hotel experience brian as an owner is physically here sometimes he's just like kind of wanders around brian is a little too easygoing if it was me i'd have my hands nose eyes and ears and everything and i don't see him doing that brian definitely has a lot of friends at work here some of which have taken advantage of him in the past i believe that chef ben probably has taken most advantage of him i want a beer oh we're having a tasty beer tonight boys yeah ben is a uh an awesome guy i've known him forever we've been friends forever i give him plenty of space i help him whatever he needs but i don't muddle in his affairs down there i think that the issue here has been our lack of consistency with our food and i mean that directly has to be attributed to the executive chef you know his name is ben i feel like the inlet and the beachfront both back direction we're trying to be too many things at once a nightclub a bar a restaurant a hotel a wedding venue a concert venue a place to do your christmas party at i mean ah the military secret we have some guests and employees who can holler until the wee hours of the morning and that's out of control that's got to stop it's bad for business brian has to refund hotel guest money because of the noise complaints i think this place has so much potential and so much to offer we don't want to see it fail we don't want to see brian fail he definitely needs to step up and help us all out to help him he needs to grab those reins and start start seeing the damage that's happening and start fixing it today i'm in the beautiful coastal town of fort pierce florida just looking around you're surrounded by stunning beaches marina's full of deep-sea fishing boats this place is gorgeous look at this place it looks like the hotel's closed down hello anybody in welcome how are you i'm veron dee thank you first name is liza liza good to see you how are you doing today whose is this the boss man caught it and where's the other half gone maybe they ate a pair of shoes i couldn't tell you it is what you use it for i don't use it for anything actually wow and what's that up there that was here when i got here believe it or not that's for sale apparently so so he went onto the beach picked up some driftwood and then dipped it in some varnish 22 uh-huh stop same as that one over there no insane though have you sold any of these never seriously and how much for the t-shirts between 12 for employees and 18 for guests so staff have to pay for their own t-shirts yes and for the guests they're 18 yes wow so when was the last time you sold a t-shirt i sell them every day but mostly to um the employees the employees yes how long have you been here the establishment's been here almost three years i've been here almost three years as well what's wrong with it from your point of view noise levels you know especially the one directly above the restaurant that what kind of noise because it's not the the music and the people the foot traffic everybody hanging out at the bar and things of that nature so that goes on directly underneath yes they end up being refunded and then they end up putting us on blast on all of these you know websites and social media and just bad reviews left and right housekeeping come back what's that for touch base with the housekeepers wow um just out of interest uh it's gordon here i've just checked in how far away are the rooms i mean you sound like you're miles away hello madam and you scared her so room 16. yes um where is it please nine i'm gonna direct you right this way what's that thing there we grill our wings on it you grill your wings on it yes how often do you grill wings in there every stinkin day wow jesus in fact i think there's a wing left in there when was that grilled chances are it could have been yesterday those are the extra crispy ones and who's responsible for this the kitchen handles all of this end of it of course you found another char broiled and these were done yesterday i believe so and they cook every day on here yes i know the customer's still alive right room 16. this is your caribbean building the caribbean caribbean caribbean yes what part of this resembles the caribbean i think it's more so because of the view or the view right here sir thank you very much you're very welcome enjoy thank you thank you wow look at this wow it stinks in here there's a very sort of damp musty smell bloody hell oh the bed feels like it's 15 years old my snails are terrible the place is filthy really bad absolutely disgusting 180 dollars of eye for this oh wow many bar consisting of absolutely all freezer over frozen and defrosted about 10 years ago what a mess i know when i'm coming to fix a business they have various issues but right now with the information i have i am not impressed with how brian as an owner is operating this hotel hello hello welcome to the inlet so you must be brian i am sir the hotelier and the 34 year old i do it all you do it all is that what you are seriously 34 right you know what i'm 33. i work so hard i think i just thought i was 34. you're studying three yeah yeah um did you call this building the caribbean yes have you ever been to the caribbean yeah which part uh lahamas and this has been modeled on the bahamas correct do you smoke when you're in the bahamas you know what that i've tried a couple times surely stop yeah yeah what hotel in the caribbean or the bahamas were you running before you bought this one so i've just visited the caribbean i've never ran a hotel in the caribbean so you just go buy yourself a 25 bedroom hotel on the beach with a barn all i know how to do is run a fish market when i open this and i filled it from the scratch from the ground up so the fish is fresh obviously from the market they're so fresh right i better jump in can i show you a table uh yes why not yeah table for you right here excellent thank you yeah please i'm excited for the fresh fish this is so surreal bro gordon ridge in the dining room what's with the main tanks i mean you're the owner right i think i should lead by example so i i i like to wear mine that way if i tell them that they need to wear them then they can't say well brian you don't wear yours right i'm starving i'm going to get you some food right away i'm going to get you a great server okay grace how are you doing nice to see you guys kelly kelly how long you been here um i've been here about a year nice and um why do the staff have to buy the t-shirts um i don't i was never told even our first shirts our name tags you buy your name tag as well yeah we have to pay like eight dollars never seen that before eight dollars a name tag twelve dollars a t-shirt that's twenty dollars when we come to work wow as i look at the menu i notice it's absolutely massive so i decided to order the chicken wings which honestly i wasn't surprised when they were dry then i had the lobster mac and cheese which technically isn't mac and cheese because they used penne pasta but the worst part of my lunch was the tuna burger which i knew wasn't quite right is that fresh it is frozen oh it's frozen yes hold on you said fish market fresh fish daily frozen fish fresh fish what's going on we use frozen sometimes sure and you have a fish market that you buy from yeah yup yeah um i'm confused ever since about four months ago everything was fresh everything i ran up a little bit of a bill with my brother so we cut back and started ordering some of the frozen stuff from some of the purveyors i mean what's the feedback we get some negative feedback he hasn't had one nice thing to say i know it's i'll blow to the ego but you knew it was gonna be something everything um explain this monstrosity what in the is going on here this is our kiosk an effort to have products for all sorts of people so volleyball volleyballs uh sick bags how how busy is this how was it going i honestly uh it doesn't do that good how many beach towels have you sold not too many beach styles all right show me one all right here we go okay love to see one please what a disaster we're on the beach we don't have towels what is wrong with this picture how was lunch okay okay it's not good enough ah i thought we lost you thank you very much whenever you're ready to go to the beach whenever i'm ready to go to the beach wow how much you have in stock one you got it oh that's the one okay can you charge that to my room please yes so we're sold out now yes yeah wow cheese at lunch i was very disappointed that brian falsely advertises fresh fish on his menu i want to learn more about how involved he is as an owner during an evening at the beachfront checking in susan addison can i go ahead and start you off with something to drink okay all right smoke him if you got him okay man hey chef uh just give us a little quick run through how the line works well normally i run the pass an expo chef i'll take care of this boom boom boom usually the passenger the saute guy and then the fry guy working with ben i can't really tell you what he does where's brian i don't know chef and brian would just avoid them instead of trying to get to the root of the problem and i think that in itself is a problem how long have we been here uh since last december oh wow so you've been here a long time yeah in your mind what do you think the major problems are lack of consistency as a matter of fact and lack of structure yeah i saw that lunchtime yeah i found out about the fish not being so fresh how can you not sell fresh fish when you're on the beach that's our motto fresh fish so how many of you think understand that we're selling frozen fish they probably don't no because i don't think the servers are telling them meanwhile the customers disappear yeah thank you thank you brian how many of these customers in tonight know that you're serving frozen food you know they don't really know how the uh the market works so probably none of them i don't know how the market works they don't understand sorry how are you how are you do you think we'll be serving frozen food tonight or fresh fish fresh fresh why fresh well why don't you explain to him tonight that you changed things four months ago and we're not serving fresh fish anymore we're serving frozen man up so uh just a few months ago we switched from some of our fresh products to some frozen seafood products why would you do that they're quality products they just aren't the best the quality that you would expect from you know the pelican seafood market they're quality frozen products yeah it's a cost thing so when i come out to somewhere like this being on the beach of course i would hope have fresh fish where is this freezer it's around here right down here gordon let's have a look so this is the frozen bit here what's that frozen avocado are we not in florida and you can't make fresh avocado dude this is where's your freezer man walking wow wow wow when was the last time you were in here i come in here once a week at least and i want to want to you know just kind of look around or whatever what is this wow oh man look at that the water's gone slimy and you come in here once a week yeah what is that oh boy it how what is that pina colada colada why it's like that i have no idea it's festive it's it's off it's bubbling oh man that's terrible trash please trash james trash please now pina colada right down the drain by the bucket load in the walk-in fridge i mean who in the hell operates like this gordon this is chef ben's job he's the executive chef he's the executive chef and you've made him that executive chef ryan sure i did how'd you feel now what's that tuna burger that's from the burger yes it is oh my god seriously bacon it's gone and it's it's off fresh produce on top of old produce moldy and this one ribeye ribeye defrosting what is this those are the smoked grilled chicken wings before they go onto the char grill oh my god and what is in this one you are kidding me so underneath in that bucket is what cooked product cooked chicken and on top of it is what it's raw raw chicken on top of cooked chicken i had them for lunch i am at a loss you know the best way out of this is just to shut the place down it's not an option for me what's that in there ben those are marinated chicken wings yeah to be smoked underneath next box those are smoked rule number one ben i know chef i didn't do it you know i turned my back for a minute and this is the kind of that happens i walked in and it was bedlam he's telling me this is your fault you've got no idea i am at a absolute loss i can't work like this this is huge you now are running a restaurant cross contaminated joey yeah chef who's responsible for this um we all are the the entire kitchen is yeah rule number one you can't put hot food in a walk it doesn't even go together no not at all nowhere near each other i guarantee you when it was put in there after i marinated it they weren't shuffled i can give you 12 more issues in there that are bad i mean you are heading for a massive disaster i i mean who the hell put them on top of the the other ones everybody in here knows better haven't you trained everybody to know that i mean all i'm getting right now is excuses the kitchen needs direction from the chef the staff need direction from the owner and your buddies can someone come up with a solution i'm gonna go in 86 the wings sort it out quickly come on guys 86 wings someone put raw chicken wings on top of coconuts it wasn't me somebody else did it 86 wings is the only thing i can do right now what the is going on i was baffled and amazed the words out of ben's mouth were oh i cleaned that cooler regularly every day you want me to go in there and pull everything out clean it that is not your job to wipe the ass executive chef i i know that there were weeks he wouldn't show up maybe three days a week why didn't brian step up brian he may be oblivious to some of this stuff they've known each other since they were young guys this is crazy so ben goes awol brian does nothing about it the place starts falling apart and then he just steps back in when he wants probably much pretty much but if this was your business you wouldn't tolerate that long time ago i was all for fun two months ago so i mean no excuse for that walk-in like that so i'm sorry i i just couldn't hold that anymore he doesn't he doesn't come to work that's the reason why it looks like that okay that is absolutely the reason why if he's here by 12 and he leaves by five we're lucky i'm just i'm not james is telling me the truth i'm i'm i'm here to tell you the truth you're not telling me this i promise you i'm gonna tell you the truth the only way to really truly identify a chef before you even taste his food is open up his walking that speaks volumes for any chef he's a chef that's given up and go through the motions sometimes i feel that way we've been through a lot i know he's got a lot on his place he's incompetent and he's taking your business down you know i i don't think he's incompetent you're mad and the sad thing is that your staff and your management and your team see it and you're the only person that doesn't know what's going on and this is the way you want to run your business yeah you do not need my help what's up party people wow that's loud that music it is loud oh man how are you doing yeah i just need a little piece of quiet um you good that's crazy no yes it is i mean it's like the blind leading the blind in there because there's no discipline there i do know ben's checked out brian's never checked in and uh they're all blaming each other yeah i do know there's no there's no discipline there's no communication there's none of it no what's the problem with him stepping up and dealing with issues maybe it has something to do with the fact that he he's not fully um experienced in certain departments no are they hosting concerts are they uh is it a frat party hangout is that a college i mean how can they call themselves a hotel that's that's the difference that's the part that we need to try to separate and i've been saying it for a while yeah um i'm sorry excuse me good evening beach front end liza speaking how can i help you hi lizelle we're in room 20 and um there's a lot of dust and it smells like smoke and uh my my friend here gloria's having a really bad reaction she had to take steroids and it's supposed to be a non-smoking room i'll be right with you ryan those two guests have checked in upstairs okay uh she's uh she's got an issue with analogy because everyone stinks of smoke it'd be nice to just come up and see them or try and count the situation now so the lady's got an allergy and she's already had to take a steroid and her eyes are streaming and she's not very happy okay hello hello so are you okay oh yeah i'm fine you sure any issues oh water all over the floor sorry we had water all over the floor water all over the floor the refrigerator there's water on the floor oh no really i just cleaned it up with a towel yeah you still see something i'm sorry damn i walked down it was completely all the way to the bed wow let's uh let's let's come back to school well the ladies her eyes are streaming do excuse us ladies are you decent sorry i've got the owner here i think we've figured out oh really the smell is good oh there you go it's just my eyes are tearing when was that clean last that's a uh that's really a daily thing that um daily it should be sure yeah absolutely that is not daily uh look at that that's why jesus christ almighty now one of the poor ladies broken out like the back of my throat is all scratchy is there an alternative room we can use for ladies i'll double check right away have a drink downstairs a little bite to eat but we can sort something out okay the big problem here is that there's no direction for the hotel for the restaurant for the gazebo not even for the car park ben is like a headless chicken that's checked out and brian's like this scared school kid that is not qualified to run a beach bar let alone a hotel on a beach so this is bad this is really grim ryan am i wrong i feel like we blew it tonight oh man that's this is what it is you know we'll uh don't worry about it oh my god say after a very frustrating night i woke up this morning hopeful that brian would be eager to admit his faults at the beachfront but that wasn't the case even after a staff meeting none of the problems are sinking in with brian so i reached out to his brother eric who is continuing to fund the business and i'm hoping brian can start to see the damage he has done hey what's up guys thanks for coming in why is ramsay here your brother just asked you a question why did you call me here i've got uh a lot of issues that uh i need to take care of you don't look like a man that's in pain you don't look like a man that's struggling you don't look like a man that's lost control you look like you're bouncing around having fun the business is hurting you're hurting your brother's business and you're not realizing it it does reach a ceiling where where brian you're gonna have to get cut off i will i'll respect it but you gotta let me know how much time and i'll i'll i'll make it i'll make it two more months but then that's it months here's my promise i will focus so hard and i will be able to pay you in eight weeks i'll pay you in eight weeks i'll pay in eight weeks thirty grand you gotta you you you gotta give me you gotta give me 90 days i mean you got to give me 90 days he's just giving you eight weeks you've just asked for 12 weeks you can't continue depending on your little brother's cash to float your dreams i just need you to make sure not to screw this one up again i'm not gonna screw it i'm not convinced i'm not no no no you're lucky he's your brother eric i got you eight months eight weeks eight weeks you're cut off that's all there is to it man how important is your reputation to you that's the most important thing in my world and on a scale of one to ten your reputation in this town now i gave myself a good a good eight a good eight good get stronger absolutely so these are customers that have gone out their way to spend their hard-earned cash supporting your business you must recognize a few of these faces absolutely i do let's start off with the lady in the blue shirt you know her very well hey play hi brian how do you know each other uh i market brian you're a spokesperson for that business yes can you be honest with this one yes i can the service is very bad i've brought people here i've been up at the bar myself trying to order even just a water that's been tough do you not listen to the advice in terms of sloppy service i i absolutely i listen i do listen i do listen i do listen do you offload that to your team no i don't i don't so that's why it's not dealt with sir your experience we ordered a chicken sandwich when the chicken sandwich came out it was raw it was raw and it was mushy in the middle i could have got sick from that and i love your bar because i could come here late night and i can get free drinks two for me and two from my buddy and pay for one we got five wow unbelievable so my first experience here was a super bowl party that you advertised and actually had some out of town guests food was very mediocre the crab cakes were like sawdust they were horrible that night after the game was over a couple rowdy fans started a little brawl uh we had drinks thrown on us wow the other thing i'd like to say is if i'm staying on the ocean i'd love to fall asleep with the window open and hear the ocean you can't do that here you hear music all night long i honestly stayed here myself once i tried to call down because um our sheets were dirty you couldn't even call like nobody answered and literally i think the biggest problem for me is the mixed message it's like are you a bar or are you a restaurant because you're paying 150 for dinner however there's people walking in in bikinis drunk damn listen this feedback has been crucial anything you'd like to say thank you guys you guys rock man thank you thank you i'm telling you make you proud i promise you let's go it's not a time for high-fiving you're embarrassed what the you hugging them for i know that they care i do know they can i raw chicken sandwich well that's not an eight that is not an eight out of ten and do you think they're set up do you think this is a tv show and we're just gonna spout off these people aren't exaggerating they're real they're real customers you're turning into a laughing stock yeah i know it's not good the jury's out with me i've never come this far and still sat on the fence in an undecided way but listen up and listen carefully the partying the free-for-all i'm paying for wondering they're giving me five in front of your eyes tomorrow you turn up here looking like an owner understood you got a lot on your plate but get your head out the clouds and get real off i've got this gordon i'll show you even though i wasn't won over by brian's commitment i went ahead and designed a new concept for the beachfront my team and i completely overhauled the rooms and added a beach club to the unused outdoor space i'm really hoping brian can see the potential he has to offer good morning good morning well i wish it was a good morning why did i ask you to come into work today what did i say was the one thing i said to you come in as a boss a boss right now you look like a towel boy i mean sunglasses around your neck badge on there shorts on there who are you give me the name badge stand out from the crowd you're the owner i've had a really rough night and so is my team get out of here get changed and come back like an owner now off ready honestly hurry up no no no no no i'm not listening gordon i'm coming back like a boss i'm ready to make this whole fort pierce community gordon get out of there seat belt on no doors and no seat belt oh my god i'll be back i'll be back i'll be ready brian returned looking like an owner and i'm hoping that translates into his role as a boss let's go jerry quick step let's go it's time to reveal to brian and his staff the newly renovated beachfront inn and inlet oh my god wow this is what i envisioned wow wow first of all this is not the spring break hangout that's gone wrong this is a proper beachfront room sweet oh yeah oh yeah so inlet oh my god whoa the floor i love it it's it's perfect but you've got a tangible asset here that can help lift this business and more importantly start making money awesome brian you need to get a grip of this business and you need to realize you know what's at stake here i need to be convinced i need to see you stepping up as a boss ben and jerry we're relaunching that russian tonight so i'm gonna go through with that menu jump downstairs get organized and start finding your way let's go oh man after observing dinner service i saw the beachfront kitchen wasn't set up to handle such a massive menu so i redesigned a smaller menu that is easy for ben to execute okay guys small menu let's run from the top appetizers lobster mac and cheese done with the correct pasta ben steamed clams again great sharing for the table wings off the smoker so it stays nice and crisp and a chicken cobb salad entrees pancake scallops easy three says ahi tuna fresh and then of course the mahi mai it's small it's inviting and tonight i've just been told that we've got the mayor in for dinner one person we can reach out to to send the messages back in the community this is it dig in that sauce is fabulous oh my god wow it's time to relaunch the beachfront i've put a plan in place and i'm really hoping brian can finally show me that he's ready to run his business all right everybody listen up tonight is a big service there's not many opportunities like this you have to take advantage of it i need you guys all to get together right now and bring it in one two three brian ryan let's just get real for a couple of seconds yeah yes sir you forgot the most important thing tonight who is in for dinner tonight you haven't even told the staff possibly the most important person in this town we have the mayor in the night the mayor and that's just not something that happens every week you have to bring it together tonight you have to work as a team sort it out guys we're opening in five minutes come on checking in all right welcome to the inlet good evening good evening this is lovely um enjoy dinner an amazing array of appetizers and the entrees are to die for taurus in the hair slow steady wins the race so first take it on yes good hi how are you welcome hey guys it's the mayor okay yeah that's the man now why are you sitting here come on where well they were gonna they were gonna give her a choice we'd like to sit inside and outside it's her choice welcome how are you thank you for coming in thank you guys likewise um it's an absolute pleasure i'll leave you in hands of our manager owner brian follow me guys welcome hi so much good to see you sir likewise okay guys all right mayor wherever you like inside i got a chicken burger ready at your leisure chicken burger ben as brian told you the amazing no no he has not unreal brian your chef doesn't even know the mayor's in ah you don't think he deserves to know because he does come on man ben yes the mayor's in at table seven her table set inside am i good ben i've got that blackened chicken for you and that's it ben you need to be the captain and right now i'm not convinced let's get serious about this business and do this is the mayor's order in are they sending appetizers yet are they are they at the table no i put their food in he wanted the salad in the fried calamari and she wanted the uh mahi okay great so again check it that's your hot ticket tonight but do you know what's happening in your kitchen at the moment no look at me do you know what's happening in there you haven't got a clue yeah get into the kitchen find out what's going on let's go behind you ow that burned my forehead so what did you guys order um i got the mahi-mahi and a salad and he got an appetizer the mayor is the only person sat with nothing in front of her please all right two tunas can i have table 15's appetizers asap it's the mayor 15 15. i was told seven man sorry miss communications they're set on 15 right i made a mistake it's 50. okay i need two house salads right now before anything else right in a second brian didn't know what table the mayor was at it seems like the biggest thing brian changed was his wardrobe two houses are in the window two houses need to go 15. have you seen the salads yeah ben yes you need to see that you need to taste that and see everything he's doing there terry that's too much dressing bro redo it sala's overdressed soggy as wrong dressing yes sir what i need to hear is a bit of a voice if we go silent we'll go down tonight's relaunch of the beachfront sala's overdressed soggy as wrong dressing i was really hoping brian would step up as an owner given that i put everything in place for him to succeed but his lack of focus has me really worried that he's not fit to run this place come on brian ben bye right now come here come here let's go your chef was shut down i didn't realize that you didn't realize so the first two sellers for the mayor had the wrong dressing on and were overdressed i said if he tasted them he said no so he hasn't got your back when's that penny gonna drop that you're gonna turn the corner i will watch ben if he doesn't come out of it we'll switch him and joey will you how many guacamoles you guys got out there okay okay give me time on the mayor's table please ben table 15. yeah the mayor's table we sold it calamari and uh mahi did you see it before it went i sure did i played at everything the mayor hasn't got a excuse brian brian urgently come here so ben's told me the mayor's got their food and look at the nurse table there's nothing on there look at me look look no hey we're about to go down yeah and i'm gonna get in my car and i get to out of it if you don't get a grip because this is a joke now you better get in there and tell your executive chef then that the mayor hasn't got their food and find out where the it is ben the mayor has not gotten her food i'll put it in the window where where should i make it right now i'll make it right now be nice to have some food right about here let's try the mayor's food again terry i need a caesar now it's coming right now tina quarter out where's that going 51. 51. where are you what is that that is undercooked uh young lady come here what does that chicken look like to you thank you so it's dry um lady how would you describe that chicken it looks kind of dry very dry okay guys you're not even a chef are you no no how old are you i'm 20. 20. thanks darling so from a 20 year old server that's never cooked even spotting is dry and you're saying it's raw let me tell you something and listen carefully i'm going i'm packing my bags because that is the worst thing we've sent all week it's overcooked and it's dry and then you you tell me it's raw good night i'm done that is unreal i mean i'm so pissed off i can't give that guy any more advice i can't continue to tell him to step up and make decisions he has a chef in there that's just riding him and riding the business and when you're weak you've got no chance of running a business and what a shame i'm real i never liked to leave a business but brian simply wasn't listening he missed the deadline paying his brother back and while it's been a slow process my advice finally started to sink in four months after i left he made a decision to let chef ben go and hired a brand new kitchen staff on the hotel side brian has made the guest a priority given the curfew to the nighttime entertainment hopefully now with brian stepping up like a boss he can lead the beachfront in the right direction youmidway between orlando and miami on florida's atlantic coast lies the small town of fort pierce home to the beachfront inn and inlet owner brian paul opened it in 2012 after running his family's successful local fish market with his brother my job before the inlet was the the ceo the head of my dad's fish market my dad ran a business like a uh a real leader he had so many friends pillared the community everybody loved them and i always knew as a child i wanted to have my own place i think brian has a lot of schooling under his belt i'm not exactly sure that he has any hotel experience brian as an owner is physically here sometimes he's just like kind of wanders around brian is a little too easygoing if it was me i'd have my hands nose eyes and ears and everything and i don't see him doing that brian definitely has a lot of friends at work here some of which have taken advantage of him in the past i believe that chef ben probably has taken most advantage of him i want a beer oh we're having a tasty beer tonight boys yeah ben is a uh an awesome guy i've known him forever we've been friends forever i give him plenty of space i help him whatever he needs but i don't muddle in his affairs down there i think that the issue here has been our lack of consistency with our food and i mean that directly has to be attributed to the executive chef you know his name is ben i feel like the inlet and the beachfront both back direction we're trying to be too many things at once a nightclub a bar a restaurant a hotel a wedding venue a concert venue a place to do your christmas party at i mean ah the military secret we have some guests and employees who can holler until the wee hours of the morning and that's out of control that's got to stop it's bad for business brian has to refund hotel guest money because of the noise complaints i think this place has so much potential and so much to offer we don't want to see it fail we don't want to see brian fail he definitely needs to step up and help us all out to help him he needs to grab those reins and start start seeing the damage that's happening and start fixing it today i'm in the beautiful coastal town of fort pierce florida just looking around you're surrounded by stunning beaches marina's full of deep-sea fishing boats this place is gorgeous look at this place it looks like the hotel's closed down hello anybody in welcome how are you i'm veron dee thank you first name is liza liza good to see you how are you doing today whose is this the boss man caught it and where's the other half gone maybe they ate a pair of shoes i couldn't tell you it is what you use it for i don't use it for anything actually wow and what's that up there that was here when i got here believe it or not that's for sale apparently so so he went onto the beach picked up some driftwood and then dipped it in some varnish 22 uh-huh stop same as that one over there no insane though have you sold any of these never seriously and how much for the t-shirts between 12 for employees and 18 for guests so staff have to pay for their own t-shirts yes and for the guests they're 18 yes wow so when was the last time you sold a t-shirt i sell them every day but mostly to um the employees the employees yes how long have you been here the establishment's been here almost three years i've been here almost three years as well what's wrong with it from your point of view noise levels you know especially the one directly above the restaurant that what kind of noise because it's not the the music and the people the foot traffic everybody hanging out at the bar and things of that nature so that goes on directly underneath yes they end up being refunded and then they end up putting us on blast on all of these you know websites and social media and just bad reviews left and right housekeeping come back what's that for touch base with the housekeepers wow um just out of interest uh it's gordon here i've just checked in how far away are the rooms i mean you sound like you're miles away hello madam and you scared her so room 16. yes um where is it please nine i'm gonna direct you right this way what's that thing there we grill our wings on it you grill your wings on it yes how often do you grill wings in there every stinkin day wow jesus in fact i think there's a wing left in there when was that grilled chances are it could have been yesterday those are the extra crispy ones and who's responsible for this the kitchen handles all of this end of it of course you found another char broiled and these were done yesterday i believe so and they cook every day on here yes i know the customer's still alive right room 16. this is your caribbean building the caribbean caribbean caribbean yes what part of this resembles the caribbean i think it's more so because of the view or the view right here sir thank you very much you're very welcome enjoy thank you thank you wow look at this wow it stinks in here there's a very sort of damp musty smell bloody hell oh the bed feels like it's 15 years old my snails are terrible the place is filthy really bad absolutely disgusting 180 dollars of eye for this oh wow many bar consisting of absolutely all freezer over frozen and defrosted about 10 years ago what a mess i know when i'm coming to fix a business they have various issues but right now with the information i have i am not impressed with how brian as an owner is operating this hotel hello hello welcome to the inlet so you must be brian i am sir the hotelier and the 34 year old i do it all you do it all is that what you are seriously 34 right you know what i'm 33. i work so hard i think i just thought i was 34. you're studying three yeah yeah um did you call this building the caribbean yes have you ever been to the caribbean yeah which part uh lahamas and this has been modeled on the bahamas correct do you smoke when you're in the bahamas you know what that i've tried a couple times surely stop yeah yeah what hotel in the caribbean or the bahamas were you running before you bought this one so i've just visited the caribbean i've never ran a hotel in the caribbean so you just go buy yourself a 25 bedroom hotel on the beach with a barn all i know how to do is run a fish market when i open this and i filled it from the scratch from the ground up so the fish is fresh obviously from the market they're so fresh right i better jump in can i show you a table uh yes why not yeah table for you right here excellent thank you yeah please i'm excited for the fresh fish this is so surreal bro gordon ridge in the dining room what's with the main tanks i mean you're the owner right i think i should lead by example so i i i like to wear mine that way if i tell them that they need to wear them then they can't say well brian you don't wear yours right i'm starving i'm going to get you some food right away i'm going to get you a great server okay grace how are you doing nice to see you guys kelly kelly how long you been here um i've been here about a year nice and um why do the staff have to buy the t-shirts um i don't i was never told even our first shirts our name tags you buy your name tag as well yeah we have to pay like eight dollars never seen that before eight dollars a name tag twelve dollars a t-shirt that's twenty dollars when we come to work wow as i look at the menu i notice it's absolutely massive so i decided to order the chicken wings which honestly i wasn't surprised when they were dry then i had the lobster mac and cheese which technically isn't mac and cheese because they used penne pasta but the worst part of my lunch was the tuna burger which i knew wasn't quite right is that fresh it is frozen oh it's frozen yes hold on you said fish market fresh fish daily frozen fish fresh fish what's going on we use frozen sometimes sure and you have a fish market that you buy from yeah yup yeah um i'm confused ever since about four months ago everything was fresh everything i ran up a little bit of a bill with my brother so we cut back and started ordering some of the frozen stuff from some of the purveyors i mean what's the feedback we get some negative feedback he hasn't had one nice thing to say i know it's i'll blow to the ego but you knew it was gonna be something everything um explain this monstrosity what in the is going on here this is our kiosk an effort to have products for all sorts of people so volleyball volleyballs uh sick bags how how busy is this how was it going i honestly uh it doesn't do that good how many beach towels have you sold not too many beach styles all right show me one all right here we go okay love to see one please what a disaster we're on the beach we don't have towels what is wrong with this picture how was lunch okay okay it's not good enough ah i thought we lost you thank you very much whenever you're ready to go to the beach whenever i'm ready to go to the beach wow how much you have in stock one you got it oh that's the one okay can you charge that to my room please yes so we're sold out now yes yeah wow cheese at lunch i was very disappointed that brian falsely advertises fresh fish on his menu i want to learn more about how involved he is as an owner during an evening at the beachfront checking in susan addison can i go ahead and start you off with something to drink okay all right smoke him if you got him okay man hey chef uh just give us a little quick run through how the line works well normally i run the pass an expo chef i'll take care of this boom boom boom usually the passenger the saute guy and then the fry guy working with ben i can't really tell you what he does where's brian i don't know chef and brian would just avoid them instead of trying to get to the root of the problem and i think that in itself is a problem how long have we been here uh since last december oh wow so you've been here a long time yeah in your mind what do you think the major problems are lack of consistency as a matter of fact and lack of structure yeah i saw that lunchtime yeah i found out about the fish not being so fresh how can you not sell fresh fish when you're on the beach that's our motto fresh fish so how many of you think understand that we're selling frozen fish they probably don't no because i don't think the servers are telling them meanwhile the customers disappear yeah thank you thank you brian how many of these customers in tonight know that you're serving frozen food you know they don't really know how the uh the market works so probably none of them i don't know how the market works they don't understand sorry how are you how are you do you think we'll be serving frozen food tonight or fresh fish fresh fresh why fresh well why don't you explain to him tonight that you changed things four months ago and we're not serving fresh fish anymore we're serving frozen man up so uh just a few months ago we switched from some of our fresh products to some frozen seafood products why would you do that they're quality products they just aren't the best the quality that you would expect from you know the pelican seafood market they're quality frozen products yeah it's a cost thing so when i come out to somewhere like this being on the beach of course i would hope have fresh fish where is this freezer it's around here right down here gordon let's have a look so this is the frozen bit here what's that frozen avocado are we not in florida and you can't make fresh avocado dude this is where's your freezer man walking wow wow wow when was the last time you were in here i come in here once a week at least and i want to want to you know just kind of look around or whatever what is this wow oh man look at that the water's gone slimy and you come in here once a week yeah what is that oh boy it how what is that pina colada colada why it's like that i have no idea it's festive it's it's off it's bubbling oh man that's terrible trash please trash james trash please now pina colada right down the drain by the bucket load in the walk-in fridge i mean who in the hell operates like this gordon this is chef ben's job he's the executive chef he's the executive chef and you've made him that executive chef ryan sure i did how'd you feel now what's that tuna burger that's from the burger yes it is oh my god seriously bacon it's gone and it's it's off fresh produce on top of old produce moldy and this one ribeye ribeye defrosting what is this those are the smoked grilled chicken wings before they go onto the char grill oh my god and what is in this one you are kidding me so underneath in that bucket is what cooked product cooked chicken and on top of it is what it's raw raw chicken on top of cooked chicken i had them for lunch i am at a loss you know the best way out of this is just to shut the place down it's not an option for me what's that in there ben those are marinated chicken wings yeah to be smoked underneath next box those are smoked rule number one ben i know chef i didn't do it you know i turned my back for a minute and this is the kind of that happens i walked in and it was bedlam he's telling me this is your fault you've got no idea i am at a absolute loss i can't work like this this is huge you now are running a restaurant cross contaminated joey yeah chef who's responsible for this um we all are the the entire kitchen is yeah rule number one you can't put hot food in a walk it doesn't even go together no not at all nowhere near each other i guarantee you when it was put in there after i marinated it they weren't shuffled i can give you 12 more issues in there that are bad i mean you are heading for a massive disaster i i mean who the hell put them on top of the the other ones everybody in here knows better haven't you trained everybody to know that i mean all i'm getting right now is excuses the kitchen needs direction from the chef the staff need direction from the owner and your buddies can someone come up with a solution i'm gonna go in 86 the wings sort it out quickly come on guys 86 wings someone put raw chicken wings on top of coconuts it wasn't me somebody else did it 86 wings is the only thing i can do right now what the is going on i was baffled and amazed the words out of ben's mouth were oh i cleaned that cooler regularly every day you want me to go in there and pull everything out clean it that is not your job to wipe the ass executive chef i i know that there were weeks he wouldn't show up maybe three days a week why didn't brian step up brian he may be oblivious to some of this stuff they've known each other since they were young guys this is crazy so ben goes awol brian does nothing about it the place starts falling apart and then he just steps back in when he wants probably much pretty much but if this was your business you wouldn't tolerate that long time ago i was all for fun two months ago so i mean no excuse for that walk-in like that so i'm sorry i i just couldn't hold that anymore he doesn't he doesn't come to work that's the reason why it looks like that okay that is absolutely the reason why if he's here by 12 and he leaves by five we're lucky i'm just i'm not james is telling me the truth i'm i'm i'm here to tell you the truth you're not telling me this i promise you i'm gonna tell you the truth the only way to really truly identify a chef before you even taste his food is open up his walking that speaks volumes for any chef he's a chef that's given up and go through the motions sometimes i feel that way we've been through a lot i know he's got a lot on his place he's incompetent and he's taking your business down you know i i don't think he's incompetent you're mad and the sad thing is that your staff and your management and your team see it and you're the only person that doesn't know what's going on and this is the way you want to run your business yeah you do not need my help what's up party people wow that's loud that music it is loud oh man how are you doing yeah i just need a little piece of quiet um you good that's crazy no yes it is i mean it's like the blind leading the blind in there because there's no discipline there i do know ben's checked out brian's never checked in and uh they're all blaming each other yeah i do know there's no there's no discipline there's no communication there's none of it no what's the problem with him stepping up and dealing with issues maybe it has something to do with the fact that he he's not fully um experienced in certain departments no are they hosting concerts are they uh is it a frat party hangout is that a college i mean how can they call themselves a hotel that's that's the difference that's the part that we need to try to separate and i've been saying it for a while yeah um i'm sorry excuse me good evening beach front end liza speaking how can i help you hi lizelle we're in room 20 and um there's a lot of dust and it smells like smoke and uh my my friend here gloria's having a really bad reaction she had to take steroids and it's supposed to be a non-smoking room i'll be right with you ryan those two guests have checked in upstairs okay uh she's uh she's got an issue with analogy because everyone stinks of smoke it'd be nice to just come up and see them or try and count the situation now so the lady's got an allergy and she's already had to take a steroid and her eyes are streaming and she's not very happy okay hello hello so are you okay oh yeah i'm fine you sure any issues oh water all over the floor sorry we had water all over the floor water all over the floor the refrigerator there's water on the floor oh no really i just cleaned it up with a towel yeah you still see something i'm sorry damn i walked down it was completely all the way to the bed wow let's uh let's let's come back to school well the ladies her eyes are streaming do excuse us ladies are you decent sorry i've got the owner here i think we've figured out oh really the smell is good oh there you go it's just my eyes are tearing when was that clean last that's a uh that's really a daily thing that um daily it should be sure yeah absolutely that is not daily uh look at that that's why jesus christ almighty now one of the poor ladies broken out like the back of my throat is all scratchy is there an alternative room we can use for ladies i'll double check right away have a drink downstairs a little bite to eat but we can sort something out okay the big problem here is that there's no direction for the hotel for the restaurant for the gazebo not even for the car park ben is like a headless chicken that's checked out and brian's like this scared school kid that is not qualified to run a beach bar let alone a hotel on a beach so this is bad this is really grim ryan am i wrong i feel like we blew it tonight oh man that's this is what it is you know we'll uh don't worry about it oh my god say after a very frustrating night i woke up this morning hopeful that brian would be eager to admit his faults at the beachfront but that wasn't the case even after a staff meeting none of the problems are sinking in with brian so i reached out to his brother eric who is continuing to fund the business and i'm hoping brian can start to see the damage he has done hey what's up guys thanks for coming in why is ramsay here your brother just asked you a question why did you call me here i've got uh a lot of issues that uh i need to take care of you don't look like a man that's in pain you don't look like a man that's struggling you don't look like a man that's lost control you look like you're bouncing around having fun the business is hurting you're hurting your brother's business and you're not realizing it it does reach a ceiling where where brian you're gonna have to get cut off i will i'll respect it but you gotta let me know how much time and i'll i'll i'll make it i'll make it two more months but then that's it months here's my promise i will focus so hard and i will be able to pay you in eight weeks i'll pay you in eight weeks i'll pay in eight weeks thirty grand you gotta you you you gotta give me you gotta give me 90 days i mean you got to give me 90 days he's just giving you eight weeks you've just asked for 12 weeks you can't continue depending on your little brother's cash to float your dreams i just need you to make sure not to screw this one up again i'm not gonna screw it i'm not convinced i'm not no no no you're lucky he's your brother eric i got you eight months eight weeks eight weeks you're cut off that's all there is to it man how important is your reputation to you that's the most important thing in my world and on a scale of one to ten your reputation in this town now i gave myself a good a good eight a good eight good get stronger absolutely so these are customers that have gone out their way to spend their hard-earned cash supporting your business you must recognize a few of these faces absolutely i do let's start off with the lady in the blue shirt you know her very well hey play hi brian how do you know each other uh i market brian you're a spokesperson for that business yes can you be honest with this one yes i can the service is very bad i've brought people here i've been up at the bar myself trying to order even just a water that's been tough do you not listen to the advice in terms of sloppy service i i absolutely i listen i do listen i do listen i do listen do you offload that to your team no i don't i don't so that's why it's not dealt with sir your experience we ordered a chicken sandwich when the chicken sandwich came out it was raw it was raw and it was mushy in the middle i could have got sick from that and i love your bar because i could come here late night and i can get free drinks two for me and two from my buddy and pay for one we got five wow unbelievable so my first experience here was a super bowl party that you advertised and actually had some out of town guests food was very mediocre the crab cakes were like sawdust they were horrible that night after the game was over a couple rowdy fans started a little brawl uh we had drinks thrown on us wow the other thing i'd like to say is if i'm staying on the ocean i'd love to fall asleep with the window open and hear the ocean you can't do that here you hear music all night long i honestly stayed here myself once i tried to call down because um our sheets were dirty you couldn't even call like nobody answered and literally i think the biggest problem for me is the mixed message it's like are you a bar or are you a restaurant because you're paying 150 for dinner however there's people walking in in bikinis drunk damn listen this feedback has been crucial anything you'd like to say thank you guys you guys rock man thank you thank you i'm telling you make you proud i promise you let's go it's not a time for high-fiving you're embarrassed what the you hugging them for i know that they care i do know they can i raw chicken sandwich well that's not an eight that is not an eight out of ten and do you think they're set up do you think this is a tv show and we're just gonna spout off these people aren't exaggerating they're real they're real customers you're turning into a laughing stock yeah i know it's not good the jury's out with me i've never come this far and still sat on the fence in an undecided way but listen up and listen carefully the partying the free-for-all i'm paying for wondering they're giving me five in front of your eyes tomorrow you turn up here looking like an owner understood you got a lot on your plate but get your head out the clouds and get real off i've got this gordon i'll show you even though i wasn't won over by brian's commitment i went ahead and designed a new concept for the beachfront my team and i completely overhauled the rooms and added a beach club to the unused outdoor space i'm really hoping brian can see the potential he has to offer good morning good morning well i wish it was a good morning why did i ask you to come into work today what did i say was the one thing i said to you come in as a boss a boss right now you look like a towel boy i mean sunglasses around your neck badge on there shorts on there who are you give me the name badge stand out from the crowd you're the owner i've had a really rough night and so is my team get out of here get changed and come back like an owner now off ready honestly hurry up no no no no no i'm not listening gordon i'm coming back like a boss i'm ready to make this whole fort pierce community gordon get out of there seat belt on no doors and no seat belt oh my god i'll be back i'll be back i'll be ready brian returned looking like an owner and i'm hoping that translates into his role as a boss let's go jerry quick step let's go it's time to reveal to brian and his staff the newly renovated beachfront inn and inlet oh my god wow this is what i envisioned wow wow first of all this is not the spring break hangout that's gone wrong this is a proper beachfront room sweet oh yeah oh yeah so inlet oh my god whoa the floor i love it it's it's perfect but you've got a tangible asset here that can help lift this business and more importantly start making money awesome brian you need to get a grip of this business and you need to realize you know what's at stake here i need to be convinced i need to see you stepping up as a boss ben and jerry we're relaunching that russian tonight so i'm gonna go through with that menu jump downstairs get organized and start finding your way let's go oh man after observing dinner service i saw the beachfront kitchen wasn't set up to handle such a massive menu so i redesigned a smaller menu that is easy for ben to execute okay guys small menu let's run from the top appetizers lobster mac and cheese done with the correct pasta ben steamed clams again great sharing for the table wings off the smoker so it stays nice and crisp and a chicken cobb salad entrees pancake scallops easy three says ahi tuna fresh and then of course the mahi mai it's small it's inviting and tonight i've just been told that we've got the mayor in for dinner one person we can reach out to to send the messages back in the community this is it dig in that sauce is fabulous oh my god wow it's time to relaunch the beachfront i've put a plan in place and i'm really hoping brian can finally show me that he's ready to run his business all right everybody listen up tonight is a big service there's not many opportunities like this you have to take advantage of it i need you guys all to get together right now and bring it in one two three brian ryan let's just get real for a couple of seconds yeah yes sir you forgot the most important thing tonight who is in for dinner tonight you haven't even told the staff possibly the most important person in this town we have the mayor in the night the mayor and that's just not something that happens every week you have to bring it together tonight you have to work as a team sort it out guys we're opening in five minutes come on checking in all right welcome to the inlet good evening good evening this is lovely um enjoy dinner an amazing array of appetizers and the entrees are to die for taurus in the hair slow steady wins the race so first take it on yes good hi how are you welcome hey guys it's the mayor okay yeah that's the man now why are you sitting here come on where well they were gonna they were gonna give her a choice we'd like to sit inside and outside it's her choice welcome how are you thank you for coming in thank you guys likewise um it's an absolute pleasure i'll leave you in hands of our manager owner brian follow me guys welcome hi so much good to see you sir likewise okay guys all right mayor wherever you like inside i got a chicken burger ready at your leisure chicken burger ben as brian told you the amazing no no he has not unreal brian your chef doesn't even know the mayor's in ah you don't think he deserves to know because he does come on man ben yes the mayor's in at table seven her table set inside am i good ben i've got that blackened chicken for you and that's it ben you need to be the captain and right now i'm not convinced let's get serious about this business and do this is the mayor's order in are they sending appetizers yet are they are they at the table no i put their food in he wanted the salad in the fried calamari and she wanted the uh mahi okay great so again check it that's your hot ticket tonight but do you know what's happening in your kitchen at the moment no look at me do you know what's happening in there you haven't got a clue yeah get into the kitchen find out what's going on let's go behind you ow that burned my forehead so what did you guys order um i got the mahi-mahi and a salad and he got an appetizer the mayor is the only person sat with nothing in front of her please all right two tunas can i have table 15's appetizers asap it's the mayor 15 15. i was told seven man sorry miss communications they're set on 15 right i made a mistake it's 50. okay i need two house salads right now before anything else right in a second brian didn't know what table the mayor was at it seems like the biggest thing brian changed was his wardrobe two houses are in the window two houses need to go 15. have you seen the salads yeah ben yes you need to see that you need to taste that and see everything he's doing there terry that's too much dressing bro redo it sala's overdressed soggy as wrong dressing yes sir what i need to hear is a bit of a voice if we go silent we'll go down tonight's relaunch of the beachfront sala's overdressed soggy as wrong dressing i was really hoping brian would step up as an owner given that i put everything in place for him to succeed but his lack of focus has me really worried that he's not fit to run this place come on brian ben bye right now come here come here let's go your chef was shut down i didn't realize that you didn't realize so the first two sellers for the mayor had the wrong dressing on and were overdressed i said if he tasted them he said no so he hasn't got your back when's that penny gonna drop that you're gonna turn the corner i will watch ben if he doesn't come out of it we'll switch him and joey will you how many guacamoles you guys got out there okay okay give me time on the mayor's table please ben table 15. yeah the mayor's table we sold it calamari and uh mahi did you see it before it went i sure did i played at everything the mayor hasn't got a excuse brian brian urgently come here so ben's told me the mayor's got their food and look at the nurse table there's nothing on there look at me look look no hey we're about to go down yeah and i'm gonna get in my car and i get to out of it if you don't get a grip because this is a joke now you better get in there and tell your executive chef then that the mayor hasn't got their food and find out where the it is ben the mayor has not gotten her food i'll put it in the window where where should i make it right now i'll make it right now be nice to have some food right about here let's try the mayor's food again terry i need a caesar now it's coming right now tina quarter out where's that going 51. 51. where are you what is that that is undercooked uh young lady come here what does that chicken look like to you thank you so it's dry um lady how would you describe that chicken it looks kind of dry very dry okay guys you're not even a chef are you no no how old are you i'm 20. 20. thanks darling so from a 20 year old server that's never cooked even spotting is dry and you're saying it's raw let me tell you something and listen carefully i'm going i'm packing my bags because that is the worst thing we've sent all week it's overcooked and it's dry and then you you tell me it's raw good night i'm done that is unreal i mean i'm so pissed off i can't give that guy any more advice i can't continue to tell him to step up and make decisions he has a chef in there that's just riding him and riding the business and when you're weak you've got no chance of running a business and what a shame i'm real i never liked to leave a business but brian simply wasn't listening he missed the deadline paying his brother back and while it's been a slow process my advice finally started to sink in four months after i left he made a decision to let chef ben go and hired a brand new kitchen staff on the hotel side brian has made the guest a priority given the curfew to the nighttime entertainment hopefully now with brian stepping up like a boss he can lead the beachfront in the right direction you\n"