Gordon Gives Up On These UNBELIEVABLE Owners _ Kitchen Nightmares

**Kitchen Nightmares: A Tale of Two Restaurant Owners**

The documentary series Kitchen Nightmares has seen its fair share of struggling restaurants, but none as dramatic as the one featured on this episode. The restaurant, owned by Chef Ramsay, was plagued by a multitude of issues that seemed insurmountable. At the center of it all were two owners, Amy and Sammy, who found themselves at odds with each other and with their employees.

The episode begins with Chef Ramsay arriving at the restaurant to assess its situation. He is greeted by a chaotic atmosphere, with staff members rushing about and orders being shouted out. Chef Ramsay quickly realizes that something is amiss and sets out to get to the bottom of it. The owners, Amy and Sammy, are introduced as they come into the restaurant, where they engage in a heated discussion with Chef Ramsay.

Amy explains that she wants to clear up a few matters before they begin their conversation with Chef Ramsay. She reveals that 50 staff members have been fired in the past month alone, citing a lack of motivation and poor management. Sammy, on the other hand, is adamant that he has done everything in his power to turn the restaurant around. He claims that Chef Ramsay's plan to increase prices and reduce menu items will only drive customers away.

As the conversation between Amy, Sammy, and Chef Ramsay continues, it becomes clear that the owners are at odds over how to run the business. Chef Ramsay is frustrated with their inability to listen and make changes. He points out that the restaurant has 65 items on its menu, which is excessive and confusing for customers. The kitchen is also understaffed, leading to long wait times and poor food quality.

The owners' animosity towards each other becomes increasingly apparent as the conversation progresses. They bicker back and forth, with neither side willing to listen to the other's concerns. Chef Ramsay tries to intervene, but it becomes clear that he may be wasting his time. The tension in the restaurant reaches a boiling point, with staff members looking on in discomfort.

As the episode comes to a close, Amy reveals that she is "insulted" by Chef Ramsay's behavior and feels that he is not taking their concerns seriously enough. She claims that they have tried to address their problems before, but were met with resistance from Chef Ramsay and his team. Sammy chimes in, saying that they are the ones who should be running the business, as they are the ones who know what's best for it.

In a shocking turn of events, Amy announces that she is leaving the restaurant immediately. She claims that she cannot take the stress and tension anymore and wants to go home to her wife. Sammy tries to convince her to stay, but it's clear that their relationship is irreparably damaged.

As Chef Ramsay packs up his things, he expresses his disappointment with the owners' inability to listen and make changes. He points out that they have had multiple opportunities to turn their business around, but chose instead to continue down a path of destruction. The episode ends with Sammy and Amy walking away from the restaurant, unsure of what the future holds for them.

**The Owner's Perspective**

Amy and Sammy are portrayed as two individuals who are at odds over how to run their restaurant. While Amy is adamant that they need to make changes in order to turn their business around, Sammy is resistant to any idea that may compromise his vision. The tension between them becomes increasingly apparent throughout the episode.

As the conversation progresses, it becomes clear that Amy and Sammy have fundamentally different views on how to run a successful restaurant. Amy wants to focus on quality food and customer service, while Sammy prioritizes profits over people. This disagreement drives a wedge between them, making it difficult for them to work together effectively.

Despite their differences, both owners are committed to saving their restaurant. They believe that with the right changes, they can turn their business around and become successful. However, their inability to listen to each other's concerns and work together as a team ultimately proves to be their downfall.

**Chef Ramsay's Take**

Chef Ramsay is frustrated by Amy and Sammy's inability to listen and make changes. He believes that with his guidance and support, they could have turned their restaurant around and become successful. However, their resistance to his ideas and lack of willingness to adapt made it difficult for him to effect meaningful change.

Throughout the episode, Chef Ramsay tries to intervene and offer advice to Amy and Sammy. However, his efforts are met with resistance and hostility. He becomes increasingly frustrated as he realizes that his suggestions are falling on deaf ears.

Despite his frustration, Chef Ramsay remains committed to helping Amy and Sammy turn their restaurant around. He believes that they have potential and that with the right guidance, they can succeed. However, his inability to connect with them ultimately proves to be a challenge.

**A Lesson Learned**

The episode of Kitchen Nightmares serves as a reminder of the importance of communication and teamwork in any business venture. Amy and Sammy's inability to listen to each other and work together effectively led to their restaurant's downfall. Their story highlights the challenges that can arise when individuals have fundamentally different views on how to run a successful business.

The episode also underscores the importance of Chef Ramsay's role as a mentor and guide. While he cannot force Amy and Sammy to make changes, he can offer advice and support to help them navigate their challenges. In this case, however, his efforts are ultimately unsuccessful.

Overall, the episode provides a cautionary tale about the dangers of unchecked ambition and the importance of communication in business. It serves as a reminder that even with the best intentions, things can go wrong when individuals fail to listen and work together effectively.

"WEBVTTKind: captionsLanguage: entonight hey Chef Chef Ramsay heads to Arizona and visits one of the cleanest restaurants in Kitchen Nightmares history this is a joke but soon after meeting the husband and wife team Sammy and Amy he uncovers a number of problems you you all that you can come and kind of things oh my gosh Sammy who runs the front of the house is completely disorganized I can't I can't I cannot work I can't Amy runs the kitchen but refuses to listen to anyone these are still bought crap frozen ravioli crap and they're delicious oh it's not surprising that there is such a high turnover of Staff Katie I quit and at this restaurant the customer is never right you yourself out you get ready to witness a colossal uphill battle if you're that's a you're good as Chef Ramsay faces off against two defiant owners Pizza is undercooked that's not true this may be the one restaurant I don't even know why we came back here I'm going home now you're going home that Chef Ramsay has no choice but to walk away I am finished all my stuff is going back where it belongs and that's it what is that you serving rotten fruit kill them then wake up you wake up shut the plate down here that is amazing thank you Scottsdale Arizona an upscale Phoenix suburb it's also home to Amy's Baking Company opened in 2006 by husband and wife team Sammy and Amy busoglow it was at a very early age that I discovered I had a had a true passion and talent for anything having to do with the culinary arts just give me the personal darling if you can alright alright so in 2006 Sammy invested over a million dollars into this restaurant to make my dream come true we are ready okay but we're in the restaurant business it's not all daisies and ponies and unicorns I understand this whole substitution thing approximately two years ago these reviewers and these bloggers decided to make up lies and say that they ate the food and it was disgusting and we lost a tremendous amount of business because of it they're just haters really just anything good I'll take it there's a lot of things that are wrong with the food that she just doesn't realize too garlicky too buttery too sweet not cooked enough too overdone that doesn't work for me if someone has criticism Sammy tells them you don't know what the food is supposed to taste like even you don't know what is wrong with it if anyone tell me that my wife's food is not good I just tell him to leave the restaurant I don't want them and don't come back it's your first time and last time don't come back madam not only do they lash out and swear at customers I will go tell them to off if my husband doesn't but they take it one step further and retaliate against them I hope he eats it and I just made it really spicy for him the customer is not always right choose another pizza or nothing and I'm not here to take from anybody I'm not 20 we have people make up that isn't true I'm not doing it really hurt somebody if they send back my cake one second she's like a nice little care bear thank you so much I love you you're such a good girl and the next second she's at Cruella Deville I'm stopping all the food no why it has to go to the freaking trash are you kidding me right now unfortunately the majority of the people in Arizona think that if you come to our restaurant that we're gonna yell at you scream at you and throw you outside and that is not who we are keep walking Mister you just keep walking Chef Francis is coming to tell the people how the food is good here you can go Madam don't come back Madam I'll be happy not to see you here thank you I think Chef Angie is going to be wasting his time he can't change Sammy name they're lost cause change it we are ready okay good evening do you guys know what you want three cheese and tomato sauce all right thank you you're welcome Miranda may be the only server on staff I can't do the computer so he's the only one that has control over that but she is not allowed to input orders poor wine or handle money the ravioli and then they want the pizza the only one who can do that is Sammy okay okay just move move I know Sammy thinks that he's doing everything all by himself but Sammy doesn't realize he's actually messing everything up I need another wine I can't I can't I cannot work I can't Sammy look all the orders I have what do you want because he had like 30 tickets in his hand I think with Amy only cooking one ticket at a time we're not making any of this until I get to that ticket the diners are in for a long wait I've never waited but the one table that has received their food is unsatisfied what is the problem okay if you came to eat to enjoy then you should know what you like to eat sir certainly you don't know what you like to eat I guess not okay Amy what can you make me pear salad instead of that scissor seriously don't worry I told him to off yelling maybe they don't understand it doesn't come from a can kidding me right now what they say it's not cooked enough to be to be the food we're making is going straight to the trash and there are starving people that could be eating it but instead these people decide that they're going to come with my life you guys are full of yeah I've never got our pizza I never got this stop it they're living I don't care stop it stop what it's in the oven send them home it's coming you want to wait you wait you don't want to pay what did you happen you up from you you understand Sammy do you understand you don't yourself count you I'm not kidding yeah what does it mean I'm in the office don't call the foolish you're crazy where's the pizza in the oven I told you you go you you kidding me right now I'm kidding and you no kidding yes you take the money no I want the money from him I am calling back I know but hey you're not touching him get away you are you piece of you are a little pansies you give me a break this is you guys I make excellent food you you all think that you can come in here and say these things are you kidding me this is ridiculous I've never seen anything like this with very little knowledge of the previous night's dinner service Chef Ramsay arrives looking to find out why Amy's Baking Company needs his help desserts hey Chef how are you how are you doing nice to see you first name is Sammy Sammy I'm the owner yes wow oh look at that come on my wife Amy yeah uh can I meet this lady yes no please yeah let me yes Gotham Ramsey want to meet you he wants to know who is the chef of wood that all those beautiful uh come around come around so nice to meet you I'll give him a hug uh did you make them yes I did uh incredible likewise good to see you I mean they're extraordinary thank you that's very nice it means a lot coming from you I knew that still bought no the restaurant is beautiful thank you and I want you to see my kitchen after or before this I want and then you tell me about our kitchen also rice show me the kitchen okay oh my God yes I I'm the lucky one he is my soulmate and we're in this business together and we stand strong together we have to because there's a lot of online bullies and haters and bloggers we stand up to them and I think we're the only ones that ever have as restaurant owners and they come and they try to attack us and say horrible things that are not true because they're they're used to eating processed wood chips or used to getting things for free and not from us okay um let's catch up with the haters I know that stuff I have a quick look at the kitchen of course uh normally owners don't like it when I expect kitchens but they're full shiny it's like a basketball court if you're not a good one you know the jacket you don't need it it's like a doctor's surgery in here yes thank you thank you thank you for saying the truth oh my goodness me this is a joke I mean look dates labels everything sectioned off wow what a pleasure are you the sushi Chef she is yes this goes through the dining room okay the restaurant itself is very clean and nice but it's Amy and Sammy that are the problem do not judge a book by its cover so take me back to the beginning how long will we be married almost 10 years old we got married five months after we met wow well I prayed for him and God sent him to me and I wasn't going to waste any time she said forget you you Sammy Hoffner enough it was a Playboy you were a Playboy in Vegas he was serious he was even Hugh Hefner who didn't have as beautiful women as we did all the Playmates would come to our table it was a player but with me it didn't work like that I am individual or nothing at all you got married that was everything out wow so um were you trained in the industry I'm developer I build I build custom houses but when the crisis started I say I still have money what you want me to do with it she played me she said my dream he was to open a restaurant I just throughout my life had a passion and a god-given talent for it and this is all I want to do thank you as well thank you that's beautiful I'm the only one that makes them and if I'm not here or working we're not open say that again if I am not here if my husband's not here we don't run without each other here you're kidding me no that's no way to run a business we can't find Qualified people to work they want to come and get a paycheck Arizona I enjoyed a lot of them this is we know that big is worried is my biggest problem in my life but I cannot find people I can count on them I can trust them dirty they're lazy how many people have you been through Allah a few hundreds a few hundreds yeah so other than an issue with staff what's wrong with this bloody restaurant I have issues with customers that are trying to be online bullies and say horrible things online bullets they're online bullies and write things that are not true if they write that I have store-bought dough they write that things are frozen I understand that but those things are not true but when did this start this guy came in that started this entire online bullying he ordered pizza margarita and after I say okay how is your pizza I say it's a frozen pizza the next day you went and give us a review oh my God my wife she was well retaliated you wrote back to him oh yeah right why I told him I thought he was a loser he was a I'm not going to let anybody bully me bully my husband that's a joke you need thick skin in this business well they can't they called me crazy Amy B because I stood up to them and I need people who respect you who know that you have earned your stripes in the kitchen and in life I need them to listen to you and not the online bullies and take your word that you're saying that our food is good I mean if all your food is as good as it deserves trust me there's something not quite right here thank you were you a control freak I am worse what a combination we have to clone us clone us is that possible Right do you have children well we have three little boys but they're trapped inside cat bodies our babies are cats they're my whole life besides my husband and my business I speak feline wow meeting YouTube for the first time you are both nuts I know I'm gonna have a little sample of the menu okay do your thing normally I will good is this feeling Sammy in front of my house it's pretty much just me how long have you been here a month and a half good tips I don't make tips that again I make hourly serious you must be the only server in this country I know that doesn't get tipped out so where do the tips go the owner yeah I can't believe that I know I try to tell him wow okay great thank you you're welcome we spoke earlier about the problem with staff yeah I just found out something pretty major Miranda the young girl yeah you go give her her tips no Sammy he cannot take service tips then bring me the people who's going to do their job and I don't have to interfere they can take the whole tips for them did you see I already took three orders by myself and send them already today you're the owner I'm doing the most of the job wow I'm ready to order okay do you know already what you like yesterday yeah the Fig and pair prosciutto pizza please yeah and then I'm gonna go for a blue ribbon Burger medium medium rare excellent please and I'll take the salmon burger as well the same time and then I'll fancy some gnocchi get all the pastas homemade right it is but not the gnocchi today it's not Ahmed we didn't have time to make them okay I'll go straight to the very earlier okay which one do you like the red pepper perfect thank you you're welcome the story is becoming a little clearer okay Amy yeah this is the chef's order okay I believe that once Chef Ramsay tastes my food as a chef he'll be able to tell that this is what God wants me to do Miranda what is that doorbell on the side of the wall for whenever we have dirty dishes we ring it and then the Buster comes and grabs the dishes from there why would you walk around to put the plates in the pot was the first time in my career a pot washer has a doorbell oh ding dong right three cheese pizza ah the cheese pizza it's nobody's I'm the only one who use it yeah but the quicker you teach it the quicker you can take it back and see it I was teacher when you come the time I will teach you Miranda have you ever worked in a POS system yes at every job that I've worked at every job and how many jobs have you had before you worked ABC a lot a lot she doesn't need training she knows how to do it thank you thank you I'll get you the freaking pair and crochet Pizza well the crust is supposed to be good but it's not that crusty very very sweet after all this weight wow that is so sweet but that's not the issue the issue is the dough is raw I feel like it's raw it's doughy I don't know how we come out today like this but normally they love that pizza it's really really lovely I'm telling you what I'm getting and it's raw soggy and wet and too sweet in general please thank you oh my God I don't forget about it what's wrong nothing I feel like Sammy sugar coats a lot of what happens in the restaurant so Amy gets this feeling that like everything she's doing is correct everything's right don't worry don't worry everything is okay I'm not worried I'm afraid he's going to say something isn't good I know my wife she doesn't take the criticism she will be shaking and then she said that's it I'm leaving just I'll tell you all about it after after this the product and do like you do normally just do it oh my God I'm going to freak out Chef Ramsay has been sitting at the table for well over an hour I think it's raw and so far all that he has sampled is an undercooked Pizza I don't even tell her you didn't like the uh the pity you didn't even tell the difference yet I know my wife she's getting nervous telling you the truth do you want the teller come with me I just wanted to know yeah anyway I am 75 minutes in and so far I've had a undercooked Pizza I know you've been waiting I'm gonna start eating my ticket okay I'm going to tell her you're starving I'm going to let you are starving okay she'll move okay she'll move do you know where that goes yes okay thank you wow blue cheese mushrooms marinades garlic aioli white truffle oil and crispy bacon bits and a soggy bun that's just full of grease geez come on I have a lot of nerve calling this a blue ribbon Burger well medium round it's not just a mess oh dear that is over complicated so unnecessary and look there's one Burger yeah the bun what a mess okay really disappointing I am starving I got it thank you this is for him Yes red pepper ravioli red pepperoni there you go the salmon burger doing I'll go check on that okay he wanted to know how long on the salmon burger it's on its way you don't need to keep reminding us we know okay I was just saying I know but you don't need to come tell us we know that it needs to go out smells weird oh here's my summer Burger wow thank you though you're welcome oh gosh sweet and spicy all right miss it has to be one of the most confused ravioli dishes I've ever seen and tasted in my entire life wow it doesn't make sense doesn't make sense huh sweet and spicy yeah really early with bacon and sweet corn Chopped with cilantro are these store-bought yes he told me that this is thank you look at this thing here this is what I've been waiting for it's like a salmon cake crab cake Burger it's overcooked I mean it's it's not good although it may be good for those three boys a few cats at home can we take that please because it is like eating dry cat food do you want to take a sample no they really don't come on meow meow Amy yes that was a lot longer than I expected and you know there were some big bumps in that meal um what kind of bumps what didn't you like let's go through it later okay okay I'm gonna go get changed okay and I want to see how this place functions and then after service cover all the points you look disappointed I am disappointed okay but let's get through this like okay yeah okay okay thank you that's for you oh thank you thank you okay please do me a favor you can they are good okay listen we're gonna start to get ready you guys we're gonna open how does the line work who does what Christine does mostly the salads and I do the pizzas I have people tell me it's the best pizza that they've ever had in their life my pizza today was undercooked so it was raw and I said we take that back he said I can't daughter in service why is that you're your husband and wife yeah yeah it's not as if you're sort of manager and assistant manager so why can't you go and tell your wife of course sweetheart Pizza wake up it's undercooked I don't think your pizza was undercooked I checked it when I took it out of the oven just like can I do every other pizza and to me it was crispy on the bottom when I cut it it was crunchy so to me it wasn't okay so that's your version because you didn't see her come back however the bun for the beef burger was soggy as anything blue cheese marinated mushrooms crispy bacon bits white truffle oil you comes up with those ideas I did because there's certain things that don't go together and that's for them Chef Ramsay is standing there riding my ass about white truffle oil and garlic aioli oh my God like he's never heard of any flavor profile in the world it's disgusting I have never had a problem with that hamburger ever because your husband doesn't tell you and the the salmon burger was like a salmon fish cake in between a dry bun but it was a dry bun or it was a soggy bun that was dry dry Pate dry it's good like that we have people tell us all the time there's no point in me saying anything to you because you just don't where it's good like that whatever the uh raviors be cooking from Frozen yes we do you know you can make these better what yes I can make them from scratch take them off oh yes of course why don't I just delete everything from my menu and then close my doors what do you want me to sell these are store-bought trap Frozen raviolis and they're delicious and I the first time I've ever okay did you taste it you didn't taste that one I think you're gonna get the feedback I said they were disgusting people usually love it I've never had a problem with it but I usually love it yes real customers not haters oh come on Amy raviolis that are in the freezer oh my God sacrilegious ladies and gentlemen two seconds please the owner is trying to pull the wall over your eyes by offering you frozen raviolis that aren't even made within 500 miles of this front door so would you mind personally if I 86 them to stop you from eating crab really early okay I have too much respect for your customers to them now when you tell your wife or shall I it's dinner service and Amy continues to deflect everything the owner is trying to pull the wall over your eyes by offering you frozen raviolis so to make his point Chef Ramsay decides to do a little research with the customers would you mind if I 86 them I know that's right are you going to tell your wife or shall I I will tell her thank you okay listen yeah no more raviolis and no more hamburgers and no more salmon burgers people can only have cakes tonight okay okay I'm good with that complete she can't take criticism why is that ask her that question I have the same problem for that are we used to waiting on something yeah yeah is that coming can you look on B4 and see what else they had they should have pasta recipe nope I don't have it I didn't give it to me Sammy Sammy I did write it down for you it's right there what is it Pasta Rustica it's okay are you sure you don't need to question me Katie you can go home right now sorry Sammy I would appreciate it if you would send Katie home right now I don't need an attitude from her she comes in her it's because there's the two others oh my God am I sure what a little I mean I'm not gonna talk to you right now because I have to talk to him I will there's no point in talking to you thank you and the pizza food is leaving the kitchen at a snail's pace and it doesn't appear to be worth the wait you can take this back too you didn't like it okay do they tell you no every single time a customer doesn't lick their plate the waitress doesn't come to tell me that Amy no one's licking that just ignore him I am ignoring everything that's happening stop thank you excuse me sir that just comes back to the table and it goes straight into the pot wash then they didn't like it so if they didn't like it what are we gonna do about it let's wait we finish today the kitchen needs to know okay then I'm going to tell her thank you okay Amy this is the summit they didn't like it for me this is all none of you've known about this because the young girl Maria grabbed the plane was about to throw it away that's a Common Thread in this restaurant there's no point in me speaking so I'm just gonna work it's like one long nightmare wow ten dollar tip yeah it's nice for you because yeah why not do you think the girls deserve some tips tonight no they get hourly and so do you think if I went and asked every customer when I leave a tip that'll go straight to the owner and not to the server do you think they'd be astounded let me ask that table there sir the tip that you left the young lady server the owner takes the tips don't with me yeah I will with you what the you think you are God Sammy's going to hurt him I'm fed up I'm getting sick and tired of your but then answer my question then answer my question tell the customers they're gonna get their tips no they don't they should be told that you're taking them because this service deserve them you want to speak with me then I will with you oh my God everybody got this food yeah we're close we're closing the kitchen I think Katie you can go for sure I'm talking to you Katie okay Katie listen to me when I'm speaking to you do not walk away from me you don't work here anymore okay don't start don't start crying oh my God she comes to the kitchen tonight she's like I set a table she said are you sure it's okay please no no no come on she doesn't work here anymore she's a poisonous little Viper and I don't allow people to have an attitude in my restaurant what does she know who the hell is she she is gone that's who she is don't let the door hit you on the way out tonight Chef Ramsay witnessed how dysfunctional Amy and Sammy are at running their business Katie you do not work here anymore okay including firing Katie for simply asking a question five young girl take a big deep breath and see if you can get some form of resolution here okay believe it or not my intentions are good you're shaking your head already I'm listening it's become evident that you can't take criticism why is that are you seriously asking me yeah I am don't have to cry I don't want you to cry you don't have to cry I'm not going to try something I'm trying to speak and take out my my conversation No One lets me ever not nobody oh my God I know that but you're what I do normally is good I don't have people sending things back to me Amy you're saying that you don't know because food comes back it goes straight to the dishwashing that's what the whole issue is you've been avoiding everything behind your back are the most amazing desserts and in your freezer is still bought raviolis that you're never gonna convince me or a customer that they're good the sauce is delicious the raviolis we think that they're very good what I'm struggling with is that you convince yourselves that it's rice it's not tomorrow I want you open minded okay you as well Sammy make promises that I know I can't keep I'm going to do everything within myself to try all you're getting from me is the truth right now that's what you need good night good night after one of the most difficult days he has ever had on Kitchen Nightmares Chef Ramsay's arrived with a plan to start turning around Amy's Baking Company but with Amy and Sammy not at the restaurant he takes the time to meet with former staff members that have reached out to him morning morning how are you both good Jessica good to see you Henry Henry nice to see you first of all Jessica what was your job I was hired as a food Runner Sammy told me that he didn't like people who went to culinary school because he didn't think that we knew anything and when I started I was only allowed to pour water glasses and set them at the table so I worked out front for a few months and basically had to beg my way back into the kitchen I'm Henry that was a buster for the most part how long ago were you there a little over a month and what kind of things did you see that I remember he was always in a bad mood no matter what like I've never seen him in like a good mood he can't take complaints in like a professional manner which is the worst part he made me wash his car one day what that was the most ridiculous thing I've ever done for him they were always yelling at each other in the year and a half I was there I saw at least 50 people come and go 50. they were in and out so fast wow what happens when customers complain about their food they get told that they're wrong that you know no we have the best food in the country you're wrong like there have been times people have gotten salmon that's raw and they'll send it back saying you know can you cook this a little more and they're like you don't know how to eat food you don't know what you're doing this is perfect you just you obviously don't know customers always wrong there I was insane it's just that they don't really know how to manage a restaurant I don't know what it is but they both think that like the whole world is out to get them listen I appreciate the feedback you've been very helpful and appreciate the honest truth absolutely uh wish me good luck I need it good luck but we can help you thank you wow it gets worse morning good morning morning today is a new day yeah I hope so you're not very happy now um never had this experience like this it's disaster I've never had experience like this either we want to clarify a few things please should we sit down so there's no animosity sit down let's clarify a few things what would you like to clarify what I have a problem with were the comments you were saying to me last night while I was trying to focus on the food let's look at one thing at a time and be open and honest okay okay for me this was about uncovering the truth when I'm told that the river is a freshly made can I finish sorry when your husband told me that the road movies were fresh I ordered them and the rivalries were disgusting and not fresh and if you're gonna try and continue to pull all over customers Eyes by sending them fake fresh made raviolis they need to know since my alarm Bells go as big now you may want to sit there and argue but you're not prepared to understand that I'm here to show you what's right and you can't take that I can I'm ready for that I have no problems with I told you about the burger you choose to listen I do not every time I tell you something with it you come back with an excuse I kept asking you what's wrong I told you the bun for the beef burger was soggy as anything I have never had a problem with that hamburger ever you said the salmon burger was dry but it was wet is it dry or is it wet which one is it one outside no you you're confused I'm not confused when we're talking about food the way you screamed at that young girl last night would you let anybody come into your restaurant in your kitchen and speak to you the way that that kid spoke to me last night would you do you think we're gonna let someone hold a gun to our head and we're going to give them our ass and let them do anything they want from us all she asks is no she did it with an attitude a serious attitude she's like are you sure for me are you sure you don't need to question me Katie you can go home right now no she didn't okay now you're over exaggerating again all right but you'll claim her you'll blame the customer but customers were waiting for the food through your husband's mistake but okay we're going to forget this today right we're going to start if we continue the show we're going to start from scratch this is not a show for me this is a restaurant that is in crisis with a delusional owner that can't take criticism so I'm going to tell you as it is I met Jessica and Henry this morning and I got told some awful things like what the way you treat stuff they have to clean cars in the middle of service because the boss wants his car cleaned and then witnessing over 50 staff being fired in that short period of time really 50 staff 50 staff you're saying that I have fired 50 staff since just you're saying I am proof that's because you're saying have you not had a turnover of more than 50 people because she was wrong 100 or even more than 100 yeah not only 50. yeah actually worse than she told me yes it's worse yes could you tell your wife that because I don't know if she knows I need a drink of water excuse me water because Christ are you gonna attack me for wanting to drink some water to my God I don't even know why why we came back here I'm going home this morning Chef Ramsay arrived with a plan on how to turn around the restaurant but the owners wanted to clear up a few matters now you may want to sit there and argue but you're not prepared to understand but I'm here to show you what's right Unfortunately they are still not prepared to listen to what Chef Ramsay has to say again yesterday I didn't even eat drink or eat or drink and I have to drink water Jesus Christ are you gonna attack me for wanting to drink some water to my God I don't even know why we came back here I'm going home now you're going home this is such nobody even is listening to me they're gonna go buy Jessica this unbelievable these people are incredible and I've had enough and come here to be abused my own restaurant I want to go home because I'm insulted you verbally insulted me yesterday and I held my tongue out of class I didn't tell you the truth I didn't say nasty things to you okay really I didn't really when I told you about the burger you refused to listen you don't understand you're judging me on coming in here disrupting me doing this disrupting you did disrupt us last night how could I focus on my lunch when you're standing here what about what I could for you who distracted you then everybody what are you talking about blaming everybody again I do my best so our business doesn't close because we can't find Qualified people you go get Miranda and that little Katie and Jessica bring them here and let me see how they work where you do that of course oh do you know what they're scared of you but unfortunately you convince yourself in your little Amy's world that everything you cook touch scent it's perfect I do not what are you in my arms he goes well with white truffle well let me show you something can I show you reviews hundreds of reviews that are excellent right there no good reviews real customers that have supported us you're attacking my business and my life this is all I do is live this life every day you're not telling me the problem is you are saying I'm delusional I'm in this I'm this I'm this can we talk about what we came here to speak about please I am always about the problems that you've had that you cannot talk to your wife and the issues that she can't take criticism that's fine I think you're too far gone okay then let's end the show you think I'm too far gone there's no hope yala yala it's Christmas let's go home okay I can't help people can't help themselves and cannot ever take one ounce of criticism and if you're not willing to change I'm not gonna butt heads argue scream whatever you want to say but this is not normal and it's not normal for a restaurant to go through that many staff it's not normal for a kitchen that's small to have 65 items on the menu and it's not normal for the level of animosity that you've built inside this restaurant and outside you have the right to run the business the way you want to run your business I have the right to do the right thing and the right thing for me is to get out of here good luck wow participate in this give me a break can I take this thing with me we don't need his help maybe he knows that it all has to come down and now he's gone he walked away he'll go on with his life Sammy and I will go on with our life the 100 Kitchen Nightmares I've met two owners who I could not help and it wasn't because I didn't want to it was because they are incapable of listening and in a short period of time they've managed to piss off the community and go through over 100 employees in one year Sammy and Amy continue to blame everyone else yet their biggest problem is themselves and I know whatever changes I would have made they are never going to stick to them and that's why I've decided to do something I've never done before it's such a shame foreigntonight hey Chef Chef Ramsay heads to Arizona and visits one of the cleanest restaurants in Kitchen Nightmares history this is a joke but soon after meeting the husband and wife team Sammy and Amy he uncovers a number of problems you you all that you can come and kind of things oh my gosh Sammy who runs the front of the house is completely disorganized I can't I can't I cannot work I can't Amy runs the kitchen but refuses to listen to anyone these are still bought crap frozen ravioli crap and they're delicious oh it's not surprising that there is such a high turnover of Staff Katie I quit and at this restaurant the customer is never right you yourself out you get ready to witness a colossal uphill battle if you're that's a you're good as Chef Ramsay faces off against two defiant owners Pizza is undercooked that's not true this may be the one restaurant I don't even know why we came back here I'm going home now you're going home that Chef Ramsay has no choice but to walk away I am finished all my stuff is going back where it belongs and that's it what is that you serving rotten fruit kill them then wake up you wake up shut the plate down here that is amazing thank you Scottsdale Arizona an upscale Phoenix suburb it's also home to Amy's Baking Company opened in 2006 by husband and wife team Sammy and Amy busoglow it was at a very early age that I discovered I had a had a true passion and talent for anything having to do with the culinary arts just give me the personal darling if you can alright alright so in 2006 Sammy invested over a million dollars into this restaurant to make my dream come true we are ready okay but we're in the restaurant business it's not all daisies and ponies and unicorns I understand this whole substitution thing approximately two years ago these reviewers and these bloggers decided to make up lies and say that they ate the food and it was disgusting and we lost a tremendous amount of business because of it they're just haters really just anything good I'll take it there's a lot of things that are wrong with the food that she just doesn't realize too garlicky too buttery too sweet not cooked enough too overdone that doesn't work for me if someone has criticism Sammy tells them you don't know what the food is supposed to taste like even you don't know what is wrong with it if anyone tell me that my wife's food is not good I just tell him to leave the restaurant I don't want them and don't come back it's your first time and last time don't come back madam not only do they lash out and swear at customers I will go tell them to off if my husband doesn't but they take it one step further and retaliate against them I hope he eats it and I just made it really spicy for him the customer is not always right choose another pizza or nothing and I'm not here to take from anybody I'm not 20 we have people make up that isn't true I'm not doing it really hurt somebody if they send back my cake one second she's like a nice little care bear thank you so much I love you you're such a good girl and the next second she's at Cruella Deville I'm stopping all the food no why it has to go to the freaking trash are you kidding me right now unfortunately the majority of the people in Arizona think that if you come to our restaurant that we're gonna yell at you scream at you and throw you outside and that is not who we are keep walking Mister you just keep walking Chef Francis is coming to tell the people how the food is good here you can go Madam don't come back Madam I'll be happy not to see you here thank you I think Chef Angie is going to be wasting his time he can't change Sammy name they're lost cause change it we are ready okay good evening do you guys know what you want three cheese and tomato sauce all right thank you you're welcome Miranda may be the only server on staff I can't do the computer so he's the only one that has control over that but she is not allowed to input orders poor wine or handle money the ravioli and then they want the pizza the only one who can do that is Sammy okay okay just move move I know Sammy thinks that he's doing everything all by himself but Sammy doesn't realize he's actually messing everything up I need another wine I can't I can't I cannot work I can't Sammy look all the orders I have what do you want because he had like 30 tickets in his hand I think with Amy only cooking one ticket at a time we're not making any of this until I get to that ticket the diners are in for a long wait I've never waited but the one table that has received their food is unsatisfied what is the problem okay if you came to eat to enjoy then you should know what you like to eat sir certainly you don't know what you like to eat I guess not okay Amy what can you make me pear salad instead of that scissor seriously don't worry I told him to off yelling maybe they don't understand it doesn't come from a can kidding me right now what they say it's not cooked enough to be to be the food we're making is going straight to the trash and there are starving people that could be eating it but instead these people decide that they're going to come with my life you guys are full of yeah I've never got our pizza I never got this stop it they're living I don't care stop it stop what it's in the oven send them home it's coming you want to wait you wait you don't want to pay what did you happen you up from you you understand Sammy do you understand you don't yourself count you I'm not kidding yeah what does it mean I'm in the office don't call the foolish you're crazy where's the pizza in the oven I told you you go you you kidding me right now I'm kidding and you no kidding yes you take the money no I want the money from him I am calling back I know but hey you're not touching him get away you are you piece of you are a little pansies you give me a break this is you guys I make excellent food you you all think that you can come in here and say these things are you kidding me this is ridiculous I've never seen anything like this with very little knowledge of the previous night's dinner service Chef Ramsay arrives looking to find out why Amy's Baking Company needs his help desserts hey Chef how are you how are you doing nice to see you first name is Sammy Sammy I'm the owner yes wow oh look at that come on my wife Amy yeah uh can I meet this lady yes no please yeah let me yes Gotham Ramsey want to meet you he wants to know who is the chef of wood that all those beautiful uh come around come around so nice to meet you I'll give him a hug uh did you make them yes I did uh incredible likewise good to see you I mean they're extraordinary thank you that's very nice it means a lot coming from you I knew that still bought no the restaurant is beautiful thank you and I want you to see my kitchen after or before this I want and then you tell me about our kitchen also rice show me the kitchen okay oh my God yes I I'm the lucky one he is my soulmate and we're in this business together and we stand strong together we have to because there's a lot of online bullies and haters and bloggers we stand up to them and I think we're the only ones that ever have as restaurant owners and they come and they try to attack us and say horrible things that are not true because they're they're used to eating processed wood chips or used to getting things for free and not from us okay um let's catch up with the haters I know that stuff I have a quick look at the kitchen of course uh normally owners don't like it when I expect kitchens but they're full shiny it's like a basketball court if you're not a good one you know the jacket you don't need it it's like a doctor's surgery in here yes thank you thank you thank you for saying the truth oh my goodness me this is a joke I mean look dates labels everything sectioned off wow what a pleasure are you the sushi Chef she is yes this goes through the dining room okay the restaurant itself is very clean and nice but it's Amy and Sammy that are the problem do not judge a book by its cover so take me back to the beginning how long will we be married almost 10 years old we got married five months after we met wow well I prayed for him and God sent him to me and I wasn't going to waste any time she said forget you you Sammy Hoffner enough it was a Playboy you were a Playboy in Vegas he was serious he was even Hugh Hefner who didn't have as beautiful women as we did all the Playmates would come to our table it was a player but with me it didn't work like that I am individual or nothing at all you got married that was everything out wow so um were you trained in the industry I'm developer I build I build custom houses but when the crisis started I say I still have money what you want me to do with it she played me she said my dream he was to open a restaurant I just throughout my life had a passion and a god-given talent for it and this is all I want to do thank you as well thank you that's beautiful I'm the only one that makes them and if I'm not here or working we're not open say that again if I am not here if my husband's not here we don't run without each other here you're kidding me no that's no way to run a business we can't find Qualified people to work they want to come and get a paycheck Arizona I enjoyed a lot of them this is we know that big is worried is my biggest problem in my life but I cannot find people I can count on them I can trust them dirty they're lazy how many people have you been through Allah a few hundreds a few hundreds yeah so other than an issue with staff what's wrong with this bloody restaurant I have issues with customers that are trying to be online bullies and say horrible things online bullets they're online bullies and write things that are not true if they write that I have store-bought dough they write that things are frozen I understand that but those things are not true but when did this start this guy came in that started this entire online bullying he ordered pizza margarita and after I say okay how is your pizza I say it's a frozen pizza the next day you went and give us a review oh my God my wife she was well retaliated you wrote back to him oh yeah right why I told him I thought he was a loser he was a I'm not going to let anybody bully me bully my husband that's a joke you need thick skin in this business well they can't they called me crazy Amy B because I stood up to them and I need people who respect you who know that you have earned your stripes in the kitchen and in life I need them to listen to you and not the online bullies and take your word that you're saying that our food is good I mean if all your food is as good as it deserves trust me there's something not quite right here thank you were you a control freak I am worse what a combination we have to clone us clone us is that possible Right do you have children well we have three little boys but they're trapped inside cat bodies our babies are cats they're my whole life besides my husband and my business I speak feline wow meeting YouTube for the first time you are both nuts I know I'm gonna have a little sample of the menu okay do your thing normally I will good is this feeling Sammy in front of my house it's pretty much just me how long have you been here a month and a half good tips I don't make tips that again I make hourly serious you must be the only server in this country I know that doesn't get tipped out so where do the tips go the owner yeah I can't believe that I know I try to tell him wow okay great thank you you're welcome we spoke earlier about the problem with staff yeah I just found out something pretty major Miranda the young girl yeah you go give her her tips no Sammy he cannot take service tips then bring me the people who's going to do their job and I don't have to interfere they can take the whole tips for them did you see I already took three orders by myself and send them already today you're the owner I'm doing the most of the job wow I'm ready to order okay do you know already what you like yesterday yeah the Fig and pair prosciutto pizza please yeah and then I'm gonna go for a blue ribbon Burger medium medium rare excellent please and I'll take the salmon burger as well the same time and then I'll fancy some gnocchi get all the pastas homemade right it is but not the gnocchi today it's not Ahmed we didn't have time to make them okay I'll go straight to the very earlier okay which one do you like the red pepper perfect thank you you're welcome the story is becoming a little clearer okay Amy yeah this is the chef's order okay I believe that once Chef Ramsay tastes my food as a chef he'll be able to tell that this is what God wants me to do Miranda what is that doorbell on the side of the wall for whenever we have dirty dishes we ring it and then the Buster comes and grabs the dishes from there why would you walk around to put the plates in the pot was the first time in my career a pot washer has a doorbell oh ding dong right three cheese pizza ah the cheese pizza it's nobody's I'm the only one who use it yeah but the quicker you teach it the quicker you can take it back and see it I was teacher when you come the time I will teach you Miranda have you ever worked in a POS system yes at every job that I've worked at every job and how many jobs have you had before you worked ABC a lot a lot she doesn't need training she knows how to do it thank you thank you I'll get you the freaking pair and crochet Pizza well the crust is supposed to be good but it's not that crusty very very sweet after all this weight wow that is so sweet but that's not the issue the issue is the dough is raw I feel like it's raw it's doughy I don't know how we come out today like this but normally they love that pizza it's really really lovely I'm telling you what I'm getting and it's raw soggy and wet and too sweet in general please thank you oh my God I don't forget about it what's wrong nothing I feel like Sammy sugar coats a lot of what happens in the restaurant so Amy gets this feeling that like everything she's doing is correct everything's right don't worry don't worry everything is okay I'm not worried I'm afraid he's going to say something isn't good I know my wife she doesn't take the criticism she will be shaking and then she said that's it I'm leaving just I'll tell you all about it after after this the product and do like you do normally just do it oh my God I'm going to freak out Chef Ramsay has been sitting at the table for well over an hour I think it's raw and so far all that he has sampled is an undercooked Pizza I don't even tell her you didn't like the uh the pity you didn't even tell the difference yet I know my wife she's getting nervous telling you the truth do you want the teller come with me I just wanted to know yeah anyway I am 75 minutes in and so far I've had a undercooked Pizza I know you've been waiting I'm gonna start eating my ticket okay I'm going to tell her you're starving I'm going to let you are starving okay she'll move okay she'll move do you know where that goes yes okay thank you wow blue cheese mushrooms marinades garlic aioli white truffle oil and crispy bacon bits and a soggy bun that's just full of grease geez come on I have a lot of nerve calling this a blue ribbon Burger well medium round it's not just a mess oh dear that is over complicated so unnecessary and look there's one Burger yeah the bun what a mess okay really disappointing I am starving I got it thank you this is for him Yes red pepper ravioli red pepperoni there you go the salmon burger doing I'll go check on that okay he wanted to know how long on the salmon burger it's on its way you don't need to keep reminding us we know okay I was just saying I know but you don't need to come tell us we know that it needs to go out smells weird oh here's my summer Burger wow thank you though you're welcome oh gosh sweet and spicy all right miss it has to be one of the most confused ravioli dishes I've ever seen and tasted in my entire life wow it doesn't make sense doesn't make sense huh sweet and spicy yeah really early with bacon and sweet corn Chopped with cilantro are these store-bought yes he told me that this is thank you look at this thing here this is what I've been waiting for it's like a salmon cake crab cake Burger it's overcooked I mean it's it's not good although it may be good for those three boys a few cats at home can we take that please because it is like eating dry cat food do you want to take a sample no they really don't come on meow meow Amy yes that was a lot longer than I expected and you know there were some big bumps in that meal um what kind of bumps what didn't you like let's go through it later okay okay I'm gonna go get changed okay and I want to see how this place functions and then after service cover all the points you look disappointed I am disappointed okay but let's get through this like okay yeah okay okay thank you that's for you oh thank you thank you okay please do me a favor you can they are good okay listen we're gonna start to get ready you guys we're gonna open how does the line work who does what Christine does mostly the salads and I do the pizzas I have people tell me it's the best pizza that they've ever had in their life my pizza today was undercooked so it was raw and I said we take that back he said I can't daughter in service why is that you're your husband and wife yeah yeah it's not as if you're sort of manager and assistant manager so why can't you go and tell your wife of course sweetheart Pizza wake up it's undercooked I don't think your pizza was undercooked I checked it when I took it out of the oven just like can I do every other pizza and to me it was crispy on the bottom when I cut it it was crunchy so to me it wasn't okay so that's your version because you didn't see her come back however the bun for the beef burger was soggy as anything blue cheese marinated mushrooms crispy bacon bits white truffle oil you comes up with those ideas I did because there's certain things that don't go together and that's for them Chef Ramsay is standing there riding my ass about white truffle oil and garlic aioli oh my God like he's never heard of any flavor profile in the world it's disgusting I have never had a problem with that hamburger ever because your husband doesn't tell you and the the salmon burger was like a salmon fish cake in between a dry bun but it was a dry bun or it was a soggy bun that was dry dry Pate dry it's good like that we have people tell us all the time there's no point in me saying anything to you because you just don't where it's good like that whatever the uh raviors be cooking from Frozen yes we do you know you can make these better what yes I can make them from scratch take them off oh yes of course why don't I just delete everything from my menu and then close my doors what do you want me to sell these are store-bought trap Frozen raviolis and they're delicious and I the first time I've ever okay did you taste it you didn't taste that one I think you're gonna get the feedback I said they were disgusting people usually love it I've never had a problem with it but I usually love it yes real customers not haters oh come on Amy raviolis that are in the freezer oh my God sacrilegious ladies and gentlemen two seconds please the owner is trying to pull the wall over your eyes by offering you frozen raviolis that aren't even made within 500 miles of this front door so would you mind personally if I 86 them to stop you from eating crab really early okay I have too much respect for your customers to them now when you tell your wife or shall I it's dinner service and Amy continues to deflect everything the owner is trying to pull the wall over your eyes by offering you frozen raviolis so to make his point Chef Ramsay decides to do a little research with the customers would you mind if I 86 them I know that's right are you going to tell your wife or shall I I will tell her thank you okay listen yeah no more raviolis and no more hamburgers and no more salmon burgers people can only have cakes tonight okay okay I'm good with that complete she can't take criticism why is that ask her that question I have the same problem for that are we used to waiting on something yeah yeah is that coming can you look on B4 and see what else they had they should have pasta recipe nope I don't have it I didn't give it to me Sammy Sammy I did write it down for you it's right there what is it Pasta Rustica it's okay are you sure you don't need to question me Katie you can go home right now sorry Sammy I would appreciate it if you would send Katie home right now I don't need an attitude from her she comes in her it's because there's the two others oh my God am I sure what a little I mean I'm not gonna talk to you right now because I have to talk to him I will there's no point in talking to you thank you and the pizza food is leaving the kitchen at a snail's pace and it doesn't appear to be worth the wait you can take this back too you didn't like it okay do they tell you no every single time a customer doesn't lick their plate the waitress doesn't come to tell me that Amy no one's licking that just ignore him I am ignoring everything that's happening stop thank you excuse me sir that just comes back to the table and it goes straight into the pot wash then they didn't like it so if they didn't like it what are we gonna do about it let's wait we finish today the kitchen needs to know okay then I'm going to tell her thank you okay Amy this is the summit they didn't like it for me this is all none of you've known about this because the young girl Maria grabbed the plane was about to throw it away that's a Common Thread in this restaurant there's no point in me speaking so I'm just gonna work it's like one long nightmare wow ten dollar tip yeah it's nice for you because yeah why not do you think the girls deserve some tips tonight no they get hourly and so do you think if I went and asked every customer when I leave a tip that'll go straight to the owner and not to the server do you think they'd be astounded let me ask that table there sir the tip that you left the young lady server the owner takes the tips don't with me yeah I will with you what the you think you are God Sammy's going to hurt him I'm fed up I'm getting sick and tired of your but then answer my question then answer my question tell the customers they're gonna get their tips no they don't they should be told that you're taking them because this service deserve them you want to speak with me then I will with you oh my God everybody got this food yeah we're close we're closing the kitchen I think Katie you can go for sure I'm talking to you Katie okay Katie listen to me when I'm speaking to you do not walk away from me you don't work here anymore okay don't start don't start crying oh my God she comes to the kitchen tonight she's like I set a table she said are you sure it's okay please no no no come on she doesn't work here anymore she's a poisonous little Viper and I don't allow people to have an attitude in my restaurant what does she know who the hell is she she is gone that's who she is don't let the door hit you on the way out tonight Chef Ramsay witnessed how dysfunctional Amy and Sammy are at running their business Katie you do not work here anymore okay including firing Katie for simply asking a question five young girl take a big deep breath and see if you can get some form of resolution here okay believe it or not my intentions are good you're shaking your head already I'm listening it's become evident that you can't take criticism why is that are you seriously asking me yeah I am don't have to cry I don't want you to cry you don't have to cry I'm not going to try something I'm trying to speak and take out my my conversation No One lets me ever not nobody oh my God I know that but you're what I do normally is good I don't have people sending things back to me Amy you're saying that you don't know because food comes back it goes straight to the dishwashing that's what the whole issue is you've been avoiding everything behind your back are the most amazing desserts and in your freezer is still bought raviolis that you're never gonna convince me or a customer that they're good the sauce is delicious the raviolis we think that they're very good what I'm struggling with is that you convince yourselves that it's rice it's not tomorrow I want you open minded okay you as well Sammy make promises that I know I can't keep I'm going to do everything within myself to try all you're getting from me is the truth right now that's what you need good night good night after one of the most difficult days he has ever had on Kitchen Nightmares Chef Ramsay's arrived with a plan to start turning around Amy's Baking Company but with Amy and Sammy not at the restaurant he takes the time to meet with former staff members that have reached out to him morning morning how are you both good Jessica good to see you Henry Henry nice to see you first of all Jessica what was your job I was hired as a food Runner Sammy told me that he didn't like people who went to culinary school because he didn't think that we knew anything and when I started I was only allowed to pour water glasses and set them at the table so I worked out front for a few months and basically had to beg my way back into the kitchen I'm Henry that was a buster for the most part how long ago were you there a little over a month and what kind of things did you see that I remember he was always in a bad mood no matter what like I've never seen him in like a good mood he can't take complaints in like a professional manner which is the worst part he made me wash his car one day what that was the most ridiculous thing I've ever done for him they were always yelling at each other in the year and a half I was there I saw at least 50 people come and go 50. they were in and out so fast wow what happens when customers complain about their food they get told that they're wrong that you know no we have the best food in the country you're wrong like there have been times people have gotten salmon that's raw and they'll send it back saying you know can you cook this a little more and they're like you don't know how to eat food you don't know what you're doing this is perfect you just you obviously don't know customers always wrong there I was insane it's just that they don't really know how to manage a restaurant I don't know what it is but they both think that like the whole world is out to get them listen I appreciate the feedback you've been very helpful and appreciate the honest truth absolutely uh wish me good luck I need it good luck but we can help you thank you wow it gets worse morning good morning morning today is a new day yeah I hope so you're not very happy now um never had this experience like this it's disaster I've never had experience like this either we want to clarify a few things please should we sit down so there's no animosity sit down let's clarify a few things what would you like to clarify what I have a problem with were the comments you were saying to me last night while I was trying to focus on the food let's look at one thing at a time and be open and honest okay okay for me this was about uncovering the truth when I'm told that the river is a freshly made can I finish sorry when your husband told me that the road movies were fresh I ordered them and the rivalries were disgusting and not fresh and if you're gonna try and continue to pull all over customers Eyes by sending them fake fresh made raviolis they need to know since my alarm Bells go as big now you may want to sit there and argue but you're not prepared to understand that I'm here to show you what's right and you can't take that I can I'm ready for that I have no problems with I told you about the burger you choose to listen I do not every time I tell you something with it you come back with an excuse I kept asking you what's wrong I told you the bun for the beef burger was soggy as anything I have never had a problem with that hamburger ever you said the salmon burger was dry but it was wet is it dry or is it wet which one is it one outside no you you're confused I'm not confused when we're talking about food the way you screamed at that young girl last night would you let anybody come into your restaurant in your kitchen and speak to you the way that that kid spoke to me last night would you do you think we're gonna let someone hold a gun to our head and we're going to give them our ass and let them do anything they want from us all she asks is no she did it with an attitude a serious attitude she's like are you sure for me are you sure you don't need to question me Katie you can go home right now no she didn't okay now you're over exaggerating again all right but you'll claim her you'll blame the customer but customers were waiting for the food through your husband's mistake but okay we're going to forget this today right we're going to start if we continue the show we're going to start from scratch this is not a show for me this is a restaurant that is in crisis with a delusional owner that can't take criticism so I'm going to tell you as it is I met Jessica and Henry this morning and I got told some awful things like what the way you treat stuff they have to clean cars in the middle of service because the boss wants his car cleaned and then witnessing over 50 staff being fired in that short period of time really 50 staff 50 staff you're saying that I have fired 50 staff since just you're saying I am proof that's because you're saying have you not had a turnover of more than 50 people because she was wrong 100 or even more than 100 yeah not only 50. yeah actually worse than she told me yes it's worse yes could you tell your wife that because I don't know if she knows I need a drink of water excuse me water because Christ are you gonna attack me for wanting to drink some water to my God I don't even know why why we came back here I'm going home this morning Chef Ramsay arrived with a plan on how to turn around the restaurant but the owners wanted to clear up a few matters now you may want to sit there and argue but you're not prepared to understand but I'm here to show you what's right Unfortunately they are still not prepared to listen to what Chef Ramsay has to say again yesterday I didn't even eat drink or eat or drink and I have to drink water Jesus Christ are you gonna attack me for wanting to drink some water to my God I don't even know why we came back here I'm going home now you're going home this is such nobody even is listening to me they're gonna go buy Jessica this unbelievable these people are incredible and I've had enough and come here to be abused my own restaurant I want to go home because I'm insulted you verbally insulted me yesterday and I held my tongue out of class I didn't tell you the truth I didn't say nasty things to you okay really I didn't really when I told you about the burger you refused to listen you don't understand you're judging me on coming in here disrupting me doing this disrupting you did disrupt us last night how could I focus on my lunch when you're standing here what about what I could for you who distracted you then everybody what are you talking about blaming everybody again I do my best so our business doesn't close because we can't find Qualified people you go get Miranda and that little Katie and Jessica bring them here and let me see how they work where you do that of course oh do you know what they're scared of you but unfortunately you convince yourself in your little Amy's world that everything you cook touch scent it's perfect I do not what are you in my arms he goes well with white truffle well let me show you something can I show you reviews hundreds of reviews that are excellent right there no good reviews real customers that have supported us you're attacking my business and my life this is all I do is live this life every day you're not telling me the problem is you are saying I'm delusional I'm in this I'm this I'm this can we talk about what we came here to speak about please I am always about the problems that you've had that you cannot talk to your wife and the issues that she can't take criticism that's fine I think you're too far gone okay then let's end the show you think I'm too far gone there's no hope yala yala it's Christmas let's go home okay I can't help people can't help themselves and cannot ever take one ounce of criticism and if you're not willing to change I'm not gonna butt heads argue scream whatever you want to say but this is not normal and it's not normal for a restaurant to go through that many staff it's not normal for a kitchen that's small to have 65 items on the menu and it's not normal for the level of animosity that you've built inside this restaurant and outside you have the right to run the business the way you want to run your business I have the right to do the right thing and the right thing for me is to get out of here good luck wow participate in this give me a break can I take this thing with me we don't need his help maybe he knows that it all has to come down and now he's gone he walked away he'll go on with his life Sammy and I will go on with our life the 100 Kitchen Nightmares I've met two owners who I could not help and it wasn't because I didn't want to it was because they are incapable of listening and in a short period of time they've managed to piss off the community and go through over 100 employees in one year Sammy and Amy continue to blame everyone else yet their biggest problem is themselves and I know whatever changes I would have made they are never going to stick to them and that's why I've decided to do something I've never done before it's such a shame foreign\n"