The Kitchen Drama: A Night to Remember at Kingston Cafe

As the dinner service got underway, it became clear that something was amiss. The kitchen staff seemed disorganized, and orders were not being fulfilled on time. "I'm sorry about this guys, I'm gonna show you it is coming out okay," one of the chefs apologized, clearly flustered. The team was struggling to keep up with the demand, and the tension in the kitchen was palpable.

Kiana, a member of the staff, tried to intervene, asking her mother if she could do something to help. "Mom what can you do?" she asked, exasperated. Her mother replied that there wasn't much they could do, but Kiana refused to give up. She rallied the team, urging them to "get rolls of chips and we're gonna start giving them to the table so they can munch on them while they're waiting on the food." Despite their best efforts, the service was still falling behind schedule.

Dan, another member of the team, tried to step in and help. He apologized for not being able to deliver more shrimp in one order, but promised that he would do better in the future. The guests were starting to get restless, and the tension in the kitchen was beginning to spill out into the dining room. "I really appreciate that I guarantee to you if you're gonna be so much faster and better," the chef said, trying to placate the crowd.

Just when it seemed like things couldn't get any worse, Chef Ramsay appeared on the scene. The team breathed a sigh of relief as he took charge, stabilizing the kitchen and getting orders back on track. "I just want to finish this order right here," one of the chefs said, grateful for the intervention. "Let him do it, let him find his voice," another staff member chimed in.

As the night wore on, the team continued to struggle, but with Chef Ramsay's guidance, they began to get back on track. The guests were enjoying their food, and the atmosphere in the kitchen was starting to improve. "We love it, we're enjoying good," one of the staff members said, relieved that things were finally starting to come together.

Despite the ups and downs of the evening, the team was determined to make it work. They worked hard to ensure that every dish that left the kitchen met the high standards set by Chef Ramsay. "I grew up on patches in Jamaica and Kingston, that's a big thing for me," one of the chefs said, reflecting on their culinary heritage.

As the night drew to a close, the team breathed a collective sigh of relief. They had made it through the evening without disaster, and they were proud of what they had accomplished. "Dinner service is over, yeah okay, what a night, yeah but we had a buzz out there on the patio and a buzz in the dining room," one of the staff members said, smiling.

In the aftermath of the evening's drama, the team reflected on what had gone wrong and how they could improve. "There was one person that did step up and helped in a big way to turn things around, keoni," one of the chefs said, praising his colleague. "Thank you yes thank you good job tonight, keona really stepped up to the plate I'm so proud of them," another staff member chimed in.

As the team looked to the future, they knew that there would be challenges ahead. But with Chef Ramsay's guidance and their own determination, they were confident that they could overcome any obstacle. "The fact that I've opened up and is committed to keep his menu that's a big thing for me," one of the chefs said, reflecting on the importance of consistency.

In the end, the night was not without its drama, but the team emerged stronger and more united than ever. As they closed down the kitchen and headed home, they knew that they had created something special - a restaurant that would serve up delicious food and warm hospitality to customers for years to come.

"WEBVTTKind: captionsLanguage: enProvidence Rhode Island home to seven colleges and a thriving art scene this Renaissance city is a constant beehive of activity in 2005 Abby and her best friend Rico bought a restaurant called down City smack in the center of town Rico and I were on the beach one day and I told him that I was interested in buying down City and he said I want to own a restaurant too I was spending a lot of money in restaurants eating and drinking and I figured why not give myself the money instead make it a double he has a full-time day job and my job is to take care of everything in this restaurant you start with all the specials I'm gonna get the wine okay well I've been in the restaurant business for 33 years so the decisions I make I really don't consult week out about them I just do them and this would go perfectly with the pork special I am the checkbook behind down City and I was putting 100 of my favorites but at this point it's not going well I need more Assets in the seasons I think it's a beautiful restaurant I think our menu is creative and the food is good I don't know what's wrong what's all up up Abby has our blindfolds on because she doesn't want to admit that she's part of the problem just give him no let me do it Abby acts like whatever don't argue Cruella Deville I just went an answer when I called something out Abby is a complete psycho I just want an answer which is a recipe for another disaster I checked it before I left it's like really happening I'm not yelling I'm talking they think that this is a democracy and it's not if you cannot follow my rules then get the out as long as you work for me you do what my way enough said it's basically Abby's way of the highway and it's definitely why a restaurant's failing Welcome To My Nightmare if people are complaining about the food maybe there's something wrong with the food it is impossible maybe just Abby's saying it's great does not make it great that's how the plate is prepared do you not like it no she built this 50 item menu that is just horrible they hate the chicken Thai arts what nobody can say anything about the menu because it's her menu she takes it personally maybe they're not the right decisions but they're my decisions I have to get Abby on board to move forward because my life is at stake here all I think about is why people are not coming to my restaurant if something happened here where I had to declare a bankruptcy it could very strongly affect my day job that's stress we've got all these bills to pay this weekend that's the spec this week I've called upon Chef Ramsay because of his honesty and bluntness but he's going to have his work cut out for him I guaranteed my pleasure and your first name is Abby Abby good to see you and you're the owner I'm the owner general manager everything my business partner is in here he'll come in tonight okay great yeah his name is Rico right so you're trained classically in terms of absolutely not you would not want me to cook you anything oh really and on a scale of one to ten mark the food what would you say where are we it's a 10 wow wow wow yeah perfect I'm starving because the room service next door was shocking wait a minute wait the room service next door was shocking what do you mean it was shocking there's a little hotel next hotel we do the real service in that hotel what was the problem honestly yeah that was embarrassing this this pissy grainy soup that was Stone Cold hold on it gets worse crab cakes that were stone cold in the center it was just like this ball of mush disgusting disgusting disgusting whoa I was like oh damn he went there he just really went there that's impossible that's impossible of a crappy Stone Cold you're telling me I'm exaggerating I think you're one of those customers that I would fire immediately yeah you fire customers I have okay well let me sit down and eat can I suggest something I don't need to search anything because if you're now telling me that that room service was you at your best I'm myself before I start eating let me tell you that wow wow I don't know what he's talking about blah blah blah blah where would you like me to sit I'm gonna go right over here excellent describe the food for me um comfort food middle of the road middle of the road when was the last time somebody sent food back today oh today oh you did wow wow wow I'm sorry okay um I'll look through the menu is this I suggest something or no you don't want my suggestions if you're going to talk to me honestly fine if you're going to start you know going defensive I'm not going to get defensive I'm just defending what we do here now Abby I'm not here to argue you asked me to come here and look at this place to help you out let's get one thing clear straight away cut the okay you're gonna sit there and start bullshitting upstairs no go for your balls big time wow when you just told me five minutes ago that the food's 10 out of 10. the room service is perfect base it on the wheat and I'm Gonna Leave unless you start telling me the truth I I don't know where you're coming from I really don't know I absolutely think you're full of I've been here five minutes and already you're in denial I'm not in denial I will back up anything my kitchen does fine I'm open-minded can I order the food absolutely thank you so much go for it appreciate it wow what a welcoming yeah welcome to Providence another dead female cage fighters holy crap boy I can't wait to recognize here hey Arya I'm Robin how are you good good good and this is Josh Josh welcome to Galaxy so nice to see that friendly face thank you um is the owner Abby you always have defensive yeah it's scaring me okay appetizers calamari yeah crispy rings with hot sweet pepper sauce yeah I'll go for some of that okay you don't spell peppers like that either no I guess you don't I didn't even notice that have I been here three years three years okay uh three-way nachos it says it's a party in my mouth yeah well if it's good enough to be put on the menu I'm gonna try it so I'll go for a party in your mouth okay and the um award-winning meatloaf that's our claim to fee thanks Josh you're welcome please my God we don't die in Rhode Island okay this is Gordon Ramsay's order let's make orders blue I'm a good cook but uh that is not my menu of course I want to do well but I'm not sure what Chef Rams is gonna think he's like is this how you spell peppers in America three feet because of b-e-p-b yeah there's three peas in there it is Gordon good to see you so you're waiting to waiter yes dining room manager yes brilliant and being the head waiter how would you describe the food here below par yeah Abby said it was a 10. so I'm in for a treat yeah okay well this is the crispy kralamari alamari yes and um why does it look so wet uh it's a sauce that they've toss it in just say that again you fry it they fry it and then you and they toss it in the sauce and it's soaking wet all the crispy batter's just coming off you know it's not everybody's cup of tea it's not mine yeah certainly it's not mine either but however I'm optimistic what do you think I mean look at that there oh my God I'm done on that one yeah I'll get ready I understand it thank you you're welcome wow soggy chewy disgusting calamari shocking what do you say about it you spit the calamari back up that's hysterical what was he bitching about spit it out I'm gonna like go at his throat today and this is a party in your mouth this is the part in my mouth should be top plate very hot it looks Dreadful I think I've just thrown up in my mouth what a mess oh boy I'm taking it that was one party you didn't want to attend it wasn't a part in my mouth it was like a funeral in my mouth a feeler yeah well it kind of does look like something died what's mad with that that's gross what well not to look too good here I was ready to light maybe this is the one thing I like he doesn't like anything maybe this will be the one what the meatloaf maybe this will be it wow that's for me okay and this is the award-winning the award-winning yeah I'm excited thank you you're welcome it doesn't leave one there does it wow disgusting what do we think wow something hot I'm sorry it's sort of lukewarm solidified chunks of crap that's pretty much the norm it must be freaking embarrassing if you deserve this it is embarrassing I don't like the meatloaf here at all we set our stuff up for disappointment when we put award winning in front of it what was the problem with me it's disgusting can you be more specific I didn't hear I didn't hear what he said I'm gonna have to ask him can I have a web of the team it's inevitable it's going to happen so the food was shocking my part disgusting dated so who is there Chef here we don't really have one but I guess you don't have a head chef but I guess I'm the closest thing the closest what does that mean talk to me Abby that means that I fired my other chef and he took over and I didn't want to give him a title until he proved to himself that he could handle the kitchen what you're employing is that ship with no Captain at the helm and the team desperate for guidance no guidance there's no standards no standards there's no consistency so who came up with a menu but this is American comfort food somebody's dreaming here I did I did I take full responsibility for the menu you have no cooking background but you put the menu together Abby you've got to understand how frustrating this is it's ridiculous I don't know what to say fix it you fix it oh come on Abby how can I fix it when you stand there in front of your team rating you and your restaurant and your food 10 out of 10. dreamer I don't I don't think it's as bad as you say it okay stop being in denial can you be more specific about meatloaf what did you not like about the meatloaf oh can you say something besides just no pain I've been called worse than that wake up and admitted bring it on oh come on bring it on what you mean Bring It On Chef Ramsay say everything you've done everything that you've dreamed of doing is I was blown away I need some fresh air yeah foreign harsh critique the conversation with the one person she believes is always right herself so what do I do like just get out of the restaurant business then obviously my 33 years in the business is like worth last night you have no idea what the I'm doing okay I think I'm gonna open up that hot dog stand down the beach want some tea or something no I believe from the bottom of my heart that he's he's wrong I really don't care what he says well he's completely full of like seriously our meatloaf is like what put us on the map I mean it's great I don't like the meatloaf you really don't I honestly don't we had it the other night together what what didn't you like about it I think our food is mediocre like it's not maybe me seriously you're telling me now you don't like it we eat it because we're here yeah this is not my restaurant choice I will not die near am I off time you're saying for what we serve comfort food meatloaf pasta steak whatever those are even for that no no so now you're all telling me that you don't like the menu I feel stabbed in the back I guess you're just hitting me with this now do you know we're up against if we even opened our mouth about the menu once every time we opened our mouths off you you don't know anything we're all at a point now where we're just like this is what she wants let's just serve it out we'll take it out of the window and bring it to the table but he's gonna have an opinion about now oh you're so full of no no no no talk to us without a doubt she's in denial it's an hour before dinner service and down City's other owner Rico shows up hello unaware of what happened earlier but that's quickly about to change oh yeah I don't even know how to answer that one of those days I think it's time for Abby to find out that the outbursts and treating employees badly I think it's definitely time she has someone other than myself telling her you can't be doing this wow ripped make it a double oh how are you okay Gordon good to see you nice to meet you I'm Rico Rico no have you got two minutes sure I'm gonna catch up uh where should we go yeah let's go there he may rip me apart too but I just wanted this restaurant to work so let's get turning it around uh what a day um obviously you weren't here for lunch thing we do during the day I work for Credit Union during the day I do their mortgages for them okay wow Finance yes finance and then you bought a restaurant then I bought a restaurant how's that worked out for you so far oh horribly if we had to close this tomorrow what are you in for eign because I'm in the financial field I'm advising people on what to do with their mortgaging and financing their properties and things like that so you're up to there you've got a big stake in the instructions and a huge amount of Jeopardy if it fails you're right there's a line that I walk in here a very fine line I have a lot of good state but I totally let Abby run the restaurant and maybe this mistake on my phone with dinner service already underway what about something to drink to get you started Chef Ramsay is eager to spend some time in the kitchen to see how it functions wow tie behind the line so who's in what explain the line to me and then we have our salad today why is the place so messy the kitchen normally this filthy the last couple days it's been a lot going on that is foul with the kitchen and disarray Chef Ramsay goes on the hunt to find out what is lurking below oh my god oh this is gross down here holy crap look at that lamb bones just dumped in there like that what is that chicken carcasses oh my God and while Chef Ramsay has his hands full in the walk-in God knows what that's Abby has her hands full in the dining room Abby give me a new calamari with the sauce on the side because I said it's too mushy can I have another calamari with the sauce on the side please it needs to be cooked a little more I need a spin dip this is cold I'm going out of my mind right now it's a nightmare can we just 86 this special every single one of them has been sent back uh pretty sure together one minute why is right now like are you kidding me have a look in there look at the state of what they're cooking out of have you any idea what's in what box uh what goes where over here now you've got a little bag of chicken carcasses on this one here you've got some raw chicken cooked pork there this is you with 30 years in the business yeah hold on it gets worse I don't know what that is well I think they're cheese or something but what is that there what is that what you lost the words the place is a filthy mess look what is that lamb bones who's organizing this you haven't got a head check Jimmy is my head chef so we have a head chef before you weren't ready to confirm he was the head chef all of a sudden we discover a mess down here now he's appointed I was talking to Rico has nothing to do with you it has nothing to do with me no excuse me what do you think I'm doing I mean you're being a this wasn't like this oh it wasn't like this you're calling me a I am you stuck up precious little let me tell you something boy here we go listen to me you're in denial yes you are you can't even accept it hey you'll walk out again you there you go click the bird that's your attitude and that's your partner I'm really sorry but this wasn't like this before I got here just deluded that woman you are insane meal you want these excuses that you're insane I'm insane you're insane that refrigerator was not like that before you got here you're in denial flip out again I will never allow that refrigerator and those phones The Moldy lamb bones I would love you to go I will go you are so denial you need therapy him right from the beginning Chef Ramsay and Abby have clashed I don't think it's as bad as you say dream but after a confrontation over the state of the walking you're being a this wasn't like this you're calling me a Abby has completely lost it you aren't insane you weren't like that blame me all you want these excuses that you're insane I'm insane you're insane and while she has had enough of Chef Ramsay your sound denial you need therapy he has had enough of her you're a discretion of Industry oh you'll get out of my restaurant are you still here not now guys please please Chef Ramsay hi guys I need some privacy please this is uh too serious I'm I'm not gonna jeopardize 25 years busting my ass off in this industry to take that from someone so in denial I really don't need this I would rather this restaurant close than have him in here fat refrigeration unit was a mess behind the line was a mess I'm really sorry honestly she's got to start listening I I know I and I don't know how to make her do it I really I don't know who's coming back tonight isn't it I don't give a go to hell for a ride there if you want me to leave I'm out of here absolutely not absolutely not okay I need your help grab my 100 support 100 okay I'm gonna go for a walk and I'll come back okay thank you thank you Abby needs to be on board with us and stop her denial of everything we have to break through it I feel pretty sure how would you feel if someone is telling you that your life's work and everything you've dreamed of doing for your whole life um is now I'm completely questioning myself and I hope we can have a conversation about what needs to be done in this restaurant after a volatile evening that included a massive blow up with Chef Ramsay and a week dinner service Abby has been clearly humbled and seems ready to finally listen to what Chef Ramsay has to say okay let's agree on something today's been a day yeah absolutely I'm not here to have your face in it let's get that right but Abby you know I've had failure in my life but one thing I'm not in is denial and when I do make a mistake I admit it I understand so tomorrow we need to start being honest and open so I can start rebuilding I can't rebuild on BS I agree this restaurant to where I need it to be where we know it can be yeah tomorrow we start again get some rest it's a new day and Abby and Rico are on board for change morning morning but before that can happen Chef Ramsay wants to give the staff something they have been rarely given a chance to talk freely without getting fired so this is what we're gonna do I want each of you to write down some questions and direct them to the person you want and to answer this is going to be another hell day for me don't sign your name it's Anonymous I knew that if we were going to do an exercise in talking about the restaurant I knew that it was all going to be directed at me thank you very much okay good here's the uh the first one wow Abby wine is the menu so huge we are just to give the customer more choices but the amount of dishes is absurd and the more dishes the lower the standard Abby and Jimmy the quality of the food needs to improve how can we fix it good question and it all comes down to menu size with as many items that there are if you prep 50 items just for dinner alone and then the dessert menu if you can't prep enough stuff yeah it's like you you just can't do it who's putting all those dishes on there oh yeah Abby when I put this menu together I just expected my staff to just do this menu Abby why'd you not allow anyone to express their opinions without it being seen as a personal attack to you this restaurant I became a defensive I question and I get upset of the fact that you're questioning what I'm doing that's paranoid we do care about this restaurant you are our friends so we want to see you succeed and the answer I've gotten from you in the past is you that's not true we're just here for money we're just here okay we're just here because we can't get other jobs and stuff and it's it's hurtful because when you invest so much time and you we would do anything for you and I completely realized we just got to talk more instead of be yelling and screaming can't just be my show it's not the Abbey show it's the down City show are you ready to embrace change yeah absolutely major change absolutely I think this experience is making Abby realize that she has to relinquish control and I think she's going to do it because I think Abby turning around is definitely Paramount for this restaurant to survive as Abby's menu was clearly bogging down the kitchen Chef Ramsay has gone through it and scaled it back tonight I'm just gonna keep it really simple for tonight's dinner service half the items are off the menu and he's introducing a roasted chicken special just take the breast fat side down just cut through everyone decided and we can't have another night like the previous few it's time to get it right happy happy makes it a lot more simple big time folks good evening welcome to down City follow me did you guys decide on appetizers we're gonna have an order of the calamari so we're doing two calamares uh let's get the grilled chicken breast please chicken breasts I've got to get everyone involved if we are going to take down City to the next step to the next level all right here we go salad he slash salad make sure everything comes up at the same time tonight's smaller menu is having an immediate impact like the plates please better prepared appetizers are quickly leaving the kitchen that's 37 that's up the helm we run this to the next table please down City's dinner service is off to a good start calamari another frize salad no egg Jimmy we've got to bang all these entrees out I know here you're on apps you're on table 28. now I'm confused on where we are for apps you need table 28 I don't even have a 36 up here one two three come on guys there's nothing coming out Jimmy is supposed to be the leader in the kitchen calling out tickets give me a favor get to it oh you're doing something and they just started crossing paths no one seems to know what the hell they were doing back there 29 and 39 yes or no no I'm still waiting on 28 people warm foreign it's an hour and a half into a dinner service that started out as promising can I have some food up in the window please no dude this Cruise boost is runny and gross but unfortunately has declined rapidly they're not even here that's all the way down there they have none of this and not surprisingly diners are losing their patience can I get something up on the line please yeah right now right now Jimmy's doing all three sections he's coming to grill he's coming to Salmon he's covering the chicken he's trying to run the kitchens around the same time he's got nothing behind him oh my God what a show we even have some strict story and it's offering 25 of them so I'll have our lunch I know I'm going to go check on your entree right now I've got people that had put their orders in an hour and 15 hour and a half some of them where the was that food Let's uh find that server and let's just go did that refine chicken go give it to them I need it right now please come on is it your first time at the rodeo playing them guys have got food dying in the windows Chris please yeah I can't take this it was a disgrace it was horrifying it was embarrassing don't make this they just walk oh my gosh Jimmy doesn't have any excuses anymore his excuse for months has been our menu is too big so we give them a smaller menu to do and they still can't turn it out so I mean where do we go from here I need one chicken up in the line right now with Abby pushing her kitchen staff I'm not taking this out until it's all up on the line can I have a chicken on the line in my hand okay they still struggle but managed to get the last entrees out cleaning up good night thank you thank you now an unusually calm Abby Jimmy come on here listen to me is about to let loose what I saw tonight was the worst show I've ever seen ever ever seen no I know I know I know it did not go smoothly but they they they they Jimmy we were an hour in before more than two dinners went out an hour in disservice I'm almost accepting that none of us know what the we're doing and we can't get to the next step I'm actually considering that after tonight I don't know if I have the staff to get it back I don't know if we can do it tonight's dinner service was plagued by confusion and incompetence in the kitchen can I get something up on the line please I'm confused on where we are come on is it your first time at the rodeo later the problems are obvious to Chef Ramsay but it's time to find out if Abby is still in denial Abby what'd you see tonight what happened is it happens all the time as soon as the line gets hit with a number of slips at one time the kitchen folds it goes down in flames and um I've lost confidence in my kitchen um honestly Jimmy I'm not blaming you entirely I'm looking at the tools you've got to work with and it's a disaster behind that line there's no way in Earth this group of cooks can pull off a new menu so seeing how frustrating it's been here I made a call to a very experienced Chef in my team to be here first thing tomorrow morning getting your crew at a respectable level it's cool having his Jeff to help us all out and it's going to be a good experience for all of us tomorrow's comeback day we're relaunching with a new menu Festival upper sleeves and push it I mean really push it definitely can't wait I'll see you first thing in the morning absolutely thank you good night what to do and how to do it properly because this is it it's not only my kitchen's last chance it's my restaurant's last chance good morning good morning wow come in how are we good the chef that I brought in James has been here since six o'clock this morning supervising working these with your team getting ready for this menu today your menu will be in keeping with your beautiful restaurants and your great service first up the appetizers come down now these are appetizers squeezing on the eye and fun goat cheese truffle dip honey spice chicken wings meatball sliders delicious wow now we can have a real party in our mouth Abby okay get onto the entrees the main events seared Lamb Chop classic lobster mac and cheese bacon wrapped Angus meatloaf thank you only to get familiar with the new menu yes get up to speed with those dishes have a little taste awesome that's money the new menu is beyond belief kind of surprised that it came out of my kitchen oh my God that is good Bacon Ranch Meatloaf isn't that awesome oh my God it's done unbelievable I had no idea that it could get this good oh my God that's amazing I've been for years describing this restaurant as creative comfort food I had no clue this is creative comfort food I've never seen Abby this emotional like she does have a heart embarrassed he does have a soul it's amazing there is a God now we just gotta make it work it's relaunch night at down City and while Abby and Rico get the front of the house ready for the most important night in the restaurant's history we are going to rock this town tonight let's go let's go back in the kitchen and then we're gonna go here table by table until we have to do picks yes chef James is doing the same with the kitchen staff every dish perfect every time folks how are we doing tonight welcome welcome have you had a chance to look at all the new and fun exciting menu items that we have let's go guys yeah I want to hear you tonight I want to hear you too yes let's go only minutes into the service a locally renowned food blogger has arrived Stacy Place ripped apart your last meal at the restaurant happy you Reckless huh yeah you know how important she is but Chef Ramsay convinced her to give it another try she has ten thousand followers she blogs tomorrow we're ten thousand potential customers back up I've tried everything on this menu today so if you have any questions you feel free to ask any favorites oh yeah definitely the golden cheese truffle dip really stood out for me well that sounds really good Jimmy you and I we're going to be communicating all night all right right now in the way window I need that fish and chip I need that slider Lighters Up Chef a reinvigorated Jimmy has the kitchen moving in the right direction calamari sliders Jimmy keep it going yeah salad on the Fly and the new menu is being embraced by the customers but just when it appears as though it's going to be smooth sailing I need a chowder a calamari calamari for table 30. I just did Abby and Jimmy listen to me are having a communication breakdown because I need four soups and one chowder up in the line please that's incorrect oh here we go again the repeat of last night the kitchen's going down we're Jimmy focus on 37. yeah this is the golden ticket this is it all right lead ticket I need a strong full dip trouble dip takes six minutes yes yes I get it in the oven Jimmy look at me we're falling behind not to work together come on guys there's nothing coming out urgently please I was horrified you're living like the night before I get vlogging as we speak I wanted to like just scream come on guys I need some food on the line there's nothing hitting the window and come on guys I need to see some food up on the slide it's taking too long literally my kitchen going down in flames literally it's 45 minutes into dinner service let's get the fluential food blogger who can greatly affect the future of down City I need a travel dip up on the line right now still has not received her appetizers happy two seconds quickly take over take over let's go Abby waiting for appetizers getting hungry okay this is not now menu's there chefs are there I need you there control it yeah I know what you're capable of yeah yes and it's been tough for the last couple of days granted however gotta find your voice okay come on all right okay please please it's definitely time to step it up we want everything to go right with our table and we're gonna get the job done listen Jimmy you're already blogging that they're waiting too long for food let's get this book out all right how long on a solo truffle dip urgently please so we'll do it behind you thank you double dip in a salad Caesar's there with that Caesar I need sliders happy birthday triple jet amazing yes yeah come on let's keep it going yes entrees make sure they come together okay fire that table please yeah Jimmy well 37 did you fire I did fire because so we got everything with Abby focused on the task at hand Come On Let's Get Loud back there and Jimmy in full control of his kitchen you guys can fire that fish and chip quality entrees are quickly heading out to the dining room it appears as though blogger Stacy place has reached her verdict this looks amazing and she's not the only one do you like that and those chips aren't they delicious a lot better than last summer yeah definitely how was everything delicious the flavor was right there everything was great great thank you so much for coming in and we're gonna see you again I was living an absolute kitchen nightmare and my dream just came true I'm absolutely shocked like this is the restaurant I've always wanted those are the last two desserts Jimmy it's awesome thank you it's in new Del City I'm just absolutely loving it right last night I said down City needed to make a comeback tonight we did just that well done each and every one of you pulled off a great service customers loved the food Abby how do you feel babe I feel beyond belief fantastic looking back at it now I was so unprofessional just out of my restaurant the new Abbey is professional I just want to continue learning it's just made me such a better leader come on in give me a hug you're not gonna ask me you're not gonna ask you that's why I Gordon Ramsay are asking you for a hug come here I absolutely love Chef Ramsay and uh I'm gonna miss him when he goes thank you very much Russell this restaurant is getting back on the map that it hasn't been on a while and I know it's only going to get better good night without question the biggest transformation this week is Abby which I never expected as Abby goes so goes down City if she can keep her call this restaurant's gonna be a huge success wow party in my mouth please after Chef Ramsay left Chef James stayed on and continued to train the cooks it gets prepped and put away allowing Jimmy the chance to thrive all right now Meatloaf's being bladed that sells the lead and Abby rewarded him with a promotion I wanted to introduce to all of you our head chef James Berman eager to spread the word about their upgraded restaurants nice to meet you Abby and Rico hit the town this is a crispy from Grassroots marketing by giving out samples of their new menu it's right down the street to walking distance Chef Ramsey save my restaurant he really did but I've got to continue it I promised him that the next time he comes back the food will be at 10. Ventura Boulevard one of LA's top destinations for shopping and dining on this Main Street is a landmark restaurant called The Freight a bistro owned by French immigrants Andre romillian lafrid open in 1972. we were the only French restaurant on the boulevard right this way there was always busy even at 12 o'clock at midnight we were packed after years of success Andre's son Alex was eager to join his father at Le Freight I was looking forward to my dad and myself making this restaurant work for the next 15 20 30 years but two years ago Andre's daughter Celine decided she also wanted it on the family business Alex do you care this going out like this the soupy you're the boss I know my brother's not happy that I'm here I know he wishes that he could just keep going the way he was going I think that this restaurant has so much more potential than it's already had and I really felt like it could really make a difference here you haven't eaten much food is mediocre at best I've been cooking a lot of read for about 19 years I'm responsible 100 for everything that's in the kitchen the manual is is there is nothing wrong with it onion soup is bitter I mean soup is bitter Martinez in Napoleon complex just give me The Number Devil he's the little man with the big mouse watch the food just slowly kind of go down and down and down souffle is coming back to Aggie paid my comments I can't tell anybody anything um Alex just I either get argued with or I get told no uh wow Alex he's a little lackadaisical sometimes he resents something I'm not the manager tonight he feels slighted he feels shunned my brother and I used to get along really really well and we were very close that the restaurants our relationship pretty bad I don't hate Alex it's you I know he does it's really difficult for me because I'm the one who has to be the the buffered for both of them and I wish sometimes they can understand each other it's so quiet in here the numbers just cut down to a third of what we were doing before now we are dead by nine o'clock hey we only did about 20 covers tonight it's going to be tough I need Chef Ramsay to come in because someone needs to say hey look this is what's affecting your business yeah it's slowing down but why do we need to change things when it has been working for such and such amount of years we're losing money and it it's time for my kids to take over and if the king work together just have to close the door Jeff Ramsay makes the six mile drive from his La restaurant to the parade owner Andre romillian is anxious to meet with him privately how are you today all right welcome to Gordon Ramsey Ramsay to give Chef Ramsay a quick briefing into the problems of his restaurant excuse me two seconds how are you hi my name is Andre Andre Gus here I want to talk to you about the problem I helped with my business first of all in terms of the business it's been there for how long the business has been over there for 38 years wow it's been good to me until recently I'm starting to back up and I want my daughter my son to take over so you're passing to them I'm trying to and who are they Alex Alex is my boy okay the older one and selling a sister so what is the number one problem with the restaurants I think it's mostly the communication between my daughter my son but they somehow it's a big Clash we're still in one and try on their own business and didn't really work out so she came back and worked for me when she came back Alex didn't want selling to come back because he saw the you're on the place they never really worked together it's really difficult to to find a solution it's getting to a point where I can really handle the conflict of personality and I hope chair forensic can help thank you for coming over see you shortly okay thank you hello hello how are you I'm great nice to see you and first name is Gail I'm the manager okay great how long have you been here 20 years 20 years here 20 years well well what's that monstrous in the middle there that's our dessert case this is what your dessert case is there a problem with the kitchen or does it always stay here it's been here for 20 years that I know of so it came when you came wow what is this that's our dessert crap did someone drop it they could have how long has that break been sat there that's our homemade bread pudding that's been there I think longer than you's been here yeah you're right yeah okay Chef Ramsay's right about the dessert case I think it should be out of here right where would you want me to sit here yes sir I've been trying to get it out ever since I've been here can you hear the noise of that thing in the motor who wants to come out to a restaurant and sit next to a fridge um is Andre around would you like to see him oh yes please yeah okay thank you good to see you good to see you too dessert fresh there's a disaster Andre yes Chef Ramsay would like to see you yeah because Gosling are you how are you hi yeah good to see you again my daughter how are you good to see you nightwise Gordon coming here was pretty much my idea you're gonna look at the mini for a minute absolutely definitely I'll be right back thank you because it's really become a big pointy finger match of it's so-and-so's fault oh it's so-and-so fault but nobody's taking responsibility for the problem I'm back if you have any questions for right now um what case would you recommend I prefer the Lorraine that's something we're known for let's do the Royal the Lorraine and then I'll start with free salad and then the seafood crepe not a problem guys this table that's coming in right now is for Gordon I'll take the lefried salad to him she have buenosi we like the food because all my food is good how much dressing would you like thank you about three quarters to start I'm inside the salad we've got inside the salad is the Romaine the um the walnuts and you've got your blue cheese as well and that's one portion it's massive salads are large and it's usually good it's an entree thank you wow it's bland the vinegar dressing is so beautiful the vinaigrette dressing is so strong just overpowering I Drew are you I am yeah so acidic yep I already know did you mention to the chef yeah no one listens to me you knew it was wrong you told them but no one's listening to you sorry my life but why is that Martine doesn't listen to me and he has an issue taking anything from a female the chauvinistic stance yes some of it sad and I understand that disgusting I'll let him know thank you I am embarrassed by the food I just think that it can all be improved immensely Martin your vinaigrette is chicory okay okay because uh we've been running this food for many years Martin you heard me right just letting you guys know what he's saying okay I'm going to set that in front of you here it looks like a pie basically we take the dish they line it with the with the Crepes they fill it with the items fold it back and then they bake it they're not like your typical French crepe but why would you call it a crepe if it's not really any crepe I think when the seafood crepe comes out it just looks like a Slurpee mess of black can I have a word with your big brother is he here or not he's unfortunately not he will be here for dinner service tonight okay all right enjoy thank you okay oh that is hideous it's it's hot in part like in the middle but on the side there's Stone Cold you want me to take it is the oven not working no the oven's working fine can't certainly and expect customers to flush through the door I understand how long has he been here the Martine you're not wrong there Martin lost his Mojo around here many years ago if you've got someone who doesn't care about the food they're putting out what do you have Martin she said it's hot in the middle it's cold on the sides he doesn't like it oh how long has that been under the grill because it looks like it's been overcooked it's piping hot is he microwaving that I don't know girl yes well normally something's that piping hot like that it always tells you that it's been microwaved can you just check with a chef okay I'll check listen thank you okay my team the quiche is warmed in the oven yeah hasn't seen the microwave you know okay Chef um quiche no microwave I asked him if he put it in he said now I'm convinced this has been microwaved look at it it's congealed it's just like a rubber Puck sometimes if he gets a little backed up I've seen him do it before backed up this is ridiculous and let's go and meet Martine please it's a food issue right now that starts from the kitchen if we had somebody in here who cared about the food we'd be so much better than we are now octane I want you to meet Chef Ramsay come on please you're the head chef and everything I ate for lunch you cooked yes sir Lux was a disaster Eng was Rancid where did you heat that up was that in the microwave oven no I disagree okay we started on the microwave and then uh we cook it on the oven yes so it did go in the microwave that is right yes but you just told me it wasn't in the microwave why'd you want to lie to me do you want me to lie to you no I'm not lying to you I'm just telling you how do I do it I'm so amazed that you're so laid back and like you don't give a talk to me what do you want me to say why don't you care is it because you hate Celine what does it have to do with cookies huh because she said to me in the timer every time she tries to tell you something bang she jumped down now she will come and attack me attack you yes sir like saying that I'm me here for too long it's time for me to go if you're not prepared to change yeah I think she's right okay see if it is time for me to go I go that was easy Martin after Chef Ramsay's miserable lunch nice hideous Splash was a disaster Chef Martine is not interested in hearing any criticism and is ready to say goodbye to afraid Martin the blame is is putting on me that's what I feel like I've been attacked Martin talk to me just don't understand how much of the stress and pressure I've been under that I'm burning out I'm burning I'm burning I'm burning I'm oh tell me do you know how much stress is when I know that I had to work with her and I cannot work like that I feel for now Celine you know it's overpower her you know Authority is a bus and there's nothing I can do even the own Brothers runs away from her like you know he doesn't want to deal with her that's not right nothing now I've got your side of the story tonight I want to see how you cook on a busy night service okay I'll see you later geez it's 30 minutes before dinner service and celine's brother Alex arrives to begin his shift any updates Gordon didn't make me cry he was actually nice to me that's nice um tonight will be fun Chef Ramsay is going to be coming into this restaurant changing things so do I feel resistant definitely guys look alive Gordon's coming in now good evening well hello how are you doing Alex good to see you so you're the big brother yeah excellent little sis Big Brother uh where's that Dad uh you know what hockey game tonight he's what he's gone to a hockey game wow okay um two minutes for you catch up all right so why won't you hear uh lunchtime um you're part owner of this business that's right but you've never worked with your sister uh no we work separate nights absolutely your father came to see me this morning okay to tell me the conflict about you two not working together so why is there so much conflict in here I think the real conflict isn't the the who wants to control and what what you know wants to control things are you interested she's come to run the business she shouldn't even be here I would rather her not be here but your little sis wouldn't you be stronger and better with a no unfortunately not so what's wrong with this restaurant in your mind um I don't see anything wrong with it so you don't see anything wrong there's not a problem with this Russian anywhere you know I would change the bathrooms I would change the different physical wow I'm not here to make you look stupid right but you're sounding ridiculous let me ask you again what the wrong with the restaurant um in your eyes there's nothing much wrong with it well let's go we'll see okay well thanks for the Insight yeah absolutely and he's not going to be willing to accept this and move on and take it as constructive criticism it's not going to work all right you guys we ready hello there well Andre is at the hockey game hi ladies how are you his two children Celine and Alex are working a rare night together which is good because the restaurant is packed as word has spread that Chef Ramsay is at Le Freight and you're doing the lamb special okay special three working three I'm proud to be doing the cooking because I know what I'm doing excuse me when you put things on the grill there you don't season it salt pepper on yeah it's very pretty there's nothing on there right now yeah what do you mean right now when were you going to season them then yeah right now it's right now okay now no seasoning on there they should I think they don't they salt and pepper when they put it on the grill they're not they're not Martin and I have never gotten along he ignores me I don't get answers Alex can talk to her team but Martine does not like hearing anything from me what is that that's quiche but it's been overcooked you're kidding me you don't listen to my opinions because it's me Martin yeah talk to me yeah come around please I'm talking to you yes sir are you serious okay one more coming up I just said to Martin would you come around for a minute you're serving Nana you don't walk away and ignore me Alex has never taken confrontation well are you trying to talk to him about something and he just walks away are you joking around or are you normally like this just sort of giving up have you given up I've given up absolutely not we're walking around with a big bravado it's wonderful wow this is the most disorganized restaurant I've ever seen Martin the chef he's burnt out Alex well he's so laid back he's almost comatose Andre Leona who makes all the decisions he's at a freaking hockey game and the only one who cares Celine everybody ignores her unbelievable oh by the way the food sucks unreal that's chewy and the sauce is just creamy the lamb has got like no flavor oh no I'm sorry uh I said the land has no flavor yeah okay I know why it doesn't we didn't salt and pepper it we don't even season it bring on the menu let Alex know what table it is please Alex is coming back now thanks Courtney thanks a lot is this normal to eat okay you know what this is really this is gonna up everything you better get a grip I can't that's really sad we've been running the restaurant for 38 years and things don't need to change you're not real I love my brother and I know he's better than what he's doing here right now and I wish he would realize that everybody's here to help otherwise uh Alex will ruin me Alex look at me hopefully your sister bully me I'm not bullying anybody take a bit of responsibility I am wow what a sponge this is destroying us what a attitude it's only an hour into a shaky dinner service this is gonna up everything you better get a grip and Chef Ramsay is frustrated with Alex's arrogance Alex I Mr Celine she is clearly feeling the resentment from her brother what a many things I did this to set him up stop crying stop calling the anger I can see the anger it's got to come out now I understand yeah you all have to do it I have to work together you have to get along every day is a fight what am I supposed to do I can't keep going and I feel like I'm the only one fighting so everybody looks at me like I'm the I'm the one who's fighting I hate me even more for this work it out with you I just move on I take a breath and push through it that's it there's nothing else I can do can you call your dad can you get your dad on the phone here please yeah I'm ready to go I'm telling him it's urgent I will maybe can't be bothered to get his ass over here to look at the mess that he's left I'm out of here hi Papa you need to see this right now a lot of food's coming back you know and it's just Alex is really just kind of just nonchalant about the whole thing and it's really kind of pissing guarding off the same attitude he always takes Papa you know exactly you know okay bye Andre you've got two seconds unbelievable first of all I'm slightly concerned you weren't even here this is much much worse than I could ever imagine the worst thing of all is Alex attitude he has an attitude with you or what with me he has an attitude with himself why is he so arrogant it's a problem with him not accepting his sister and I suffer you know a lot because of that you know they can't work together it's a fire he hates her being anywhere near him in the restaurant whilst they're avoiding each other oh yeah doing their second thing the kitchen is diving it's sinking quicker than the Titanic what's the solution You Can't Leave It All To Me and I can't help you unless you start helping yourself I'll see you in the morning after a long night of contemplating the Freight's main issue good morning are you good morning Chef Ramsay is focused on bringing this family back together I can't begin to fix this restaurant because there's so many personal problems here because nobody's opening up in front of each other I want to try something so I just want you to bear with me come with me two seconds okay please take a seat I want you to sit here watch and listen what's happening between Celine and Alex don't leave this space I'm going to talk to Celine how are you good how are you well good no yeah don't take a seat let's just have okay that was tough tough night last night this restaurant's been running for 38 years but the legacy is not going to continue with this kind of attitude the fragmented relationships between the families is incredible you and Alex are so disconnected how did it get to where it is today patient broke down but underneath all that deep down inside do you think Alex resents you I know Alex resents me I think that he feels like he's the older brother and he thought this was his he thought that he was going to be able to run it the way he wanted and his world came crashing down your relationship with your father is it different to the relationship he has with Alex yeah I think that he thinks that my dad in the end loves me more for some reason hi Hi how are you I'm very good sit down we were just talking about you oh yeah why don't you just explain to Alex what you just explained to me so we used to be very close but I think that you're bitter towards a lot of things you've got a lot of resentment I don't know if it's only towards me if it's towards other things I don't see you wanting to to come here it felt like he was going to give you the restaurant I felt like you know I was losing not only the passion and the pride but the the whole aspect of the restaurant I still have that uneasy feeling like do I belong I put that wall up yes I did I can't do it I've said it I can't do it alone you know that you know that I'm not here to hurt you I'm not not here stuck on you in any way it was the first time that I got to look at you in the eyes and known that you're serious about the separation between my sister and I definitely wasn't working and she made me you know realize we need to get unionized and we need to get together with each other and work together I want to do it with EU huh I love her and if of course we're going to work together the way I thought you hated me probably she needs a hug you're a big brother for God's sake we're glad to figure out just a way to talk again we used to we used to have fun I missed best friends this feels incredible it's the most important name for the restaurant that my brother and I had to be family of her for us to get along for us to love each other let me leave you guys for a couple of minutes on your own thank you okay let me get some fresh air the walls kind of came down which is exactly what needed to happen for this family she definitely showed me that we need to respect each other and that the respect for each other is what's going to make Le free succeed if we can continue the Legacy and continue the heartbeat of lafree you've got an amazing son and daughter there that are desperate to get this place right huh that's one thing I really want is a sweet to communicate or talk to each other you know it was hurting me one step at a time yeah that's it I was watching those I love you I love you every time we were meeting it was a wall you were not talking to each other both of you are going to have to work with each other and listen all three of us are in charge and we should sit down anytime we have a decision we need to go one way where everybody work together we have seen a big step on the communication I just opened because my fingers and it's going to hold foreign between Alex and Celine I love her and of course we're going to work together Chef Ramsay is now ready to start implementing some changes gone is the 20 year old dessert case that sat in the middle of the dining room oh Jesus Christ and in its place a contemporary crepe station there you go real quick we start doing some Crepes for tonight's menu Chef Ramsay is replacing the Soggy heavy casserole crepes with fresh Light traditional Crepes try that it's excellent yeah it's really good it'll be our first table tonight best table in the house tonight Alex will once again be in charge of the front of the house but he will also be supervising the new crepe station and will be assisted by Gail a little fresh deal on it just as for Celine she will be in the kitchen Expediting and working alongside Chef Martine Martine you and I are going to really need to chat I'm gonna go completely off the specials sounds good do you smoke salmon crap yeah okay is it all up what is that it's omelette you want it again you tell me can you not cook an omelette it should be able to can I get two new ones there's anybody listening yes I'm ready try to communicate please right here it's a diaper sandwich Andre Martin just stop and come round look at me look at me in the eyes look I can't serve that what's that it shouldn't be like that oil slick come on guys Baba do you tell him we don't drowned it in there yeah okay he's gonna have to learn he's too late Dwayne my nine-year-old daughter can come back from that Marty yes I just want you to care yeah I got that struggling there's a little communication trying to trying to get everything fired who's making the chocolate shop while the kitchen struggles to push out food here you go thank you Celine customers who ordered the crepes are thrilled with what they are receiving absolutely awesome as for the old menu it's disappointment it's disheartening to see how much food was wasted time I literally feel like we are you know back to square one so just get a little bit organized so I want to see you step up to the plate yeah last night you were the only voice of reason I could actually understand so they're gonna listen got it you understand Communications of the essence guys how many minutes are it's out on table 19. the kitchen Chef Martine continues to ignore Celine flip that bay but in the dining room Alex is a new man pretty darn good huh I'm getting my routine here he's energetic and working hard to satisfy customers any way he can ham and cheese including making delicious satisfying Crepes so yummy let's be honest we all know where the problem is Celine the head chef is not acting as the head chef and watching the food come out properly and for every crab dish they send out it's closing that door quicker I have seen what you have seen I have seen some stuff which I don't like and they need a leader they need a better leader you're right without that they can't respect us that's the engine room in there if that's not firing on all cylinders we're screwed understand what I've said absolutely tomorrow but I want each other one of you to get ready for some major changes with the family now all on the same page Chef Ramsay moves ahead with a 40 year old facelift of the freight good morning good morning good morning are you ready to witness the new lefreet let's do it Celine ladies first off you go oh my God beautiful it's different wow look at it where's my yellow gold is the yellow I can't believe a wife how much does that blue pop out now it's beautiful how about the awning's gone my bad American my mom can be a ball now there's not smothered with a hideous awning we've opened up and it's got that modern French Bistro Vibe we've got custom artwork on the wall look at it wow oh my gosh I'm going to say oh my gosh I'm on the wrong restaurant or what you know it's really a fantastic change it's awesome I think it's just beautiful look at the two of you I think it's a new beginning and we're turning that page from the 70s to the Future this restaurant needs to be cool hip and trendy to compete so the menu needs to reflect that wow cut down it's a classic Modern Bistro take good okay tonight we are relaunching Le Freight new restaurant new menu more importantly a United Family with a brand new attitude to put this restaurant on the map where it is one of the most important worries on my mind last night there was a glaring problem your kitchen was nowhere near strong enough to relaunch this restaurant so I made a few phone calls and I found a secret weapon please welcome Chef Chewie come here buddy good to see you hello good to see you buddy are you good yeah I'm happy to be here with you guys okay this man has over 15 years of experience in French bistros whilst I'm here I wanted him to be over every little detail in that kitchen teaching your Brigade this menu to make sure we haven't got issues you get another voice thank you okay let's go we've got some prep to do while Chef Chewie trains Martine and the kitchen staff for Less curves Chef Ramsay reveals the stunning new menu to the family okay the new menu at the fleet it's gorgeous it smells good in here already let's have a little run through on the menu from the top something classic in French is calgo French nails Popeyes with croutons in there minced filet mignon yeah classic garnish finish a little quieter on the top the entrees Coco van braised chicken and red wine Swiss chard and turnips the Jarry Daniel braised lamb shank truffle polenta and Brussels sprouts a Frenchman's dream it's good I I love it it's gorgeous I I'm just flabbergasted I mean it's beautiful this is how it should be this is exciting it's a great menu to you know I can't wait to see excellent food coming out of the kitchen oh my God I mean they're all amazing it's good that's all that's all I know after almost 40 years without a change it's relaunch night at Le Freight how are you you'll be the first customers of the new le3 and time for Chef Martine to be tested okay great you all set good Chef Chewie will be there to support him and oversee the crepe station the old the fruit is gone let's go a little nervous because after 20 years cooking the same food almost every day you know the new manual is totally different what do we think I have the onion soup to start your braised lamb Shake I have the tomato sauce salad with the mushroom and gravy Martin order in yeah ready to go it's 30 minutes into service all right and appetizers are not only leaving the kitchen quickly they are a hit with customers that is great but back in the kitchen our two sipped is yours and a corn envelope crate trouble is brewing as a frustrated Celine how's my cord envelope crate tries to get answers from our team communicate please foreign you need to talk while an organized Celine tries to expedite Martine continues to ignore an hour and a half two hours and almost nothing is leaving the kitchen okay we'll leave absolutely so I'll bring it over right now how long for this do you think because otherwise they say they will cancel it about five more minutes five more minutes five minutes I have five tables all waiting an hour and a half for their entrees and I cannot do anything I'm screaming at them right now it's too late we're leaving don't win that 20 they're walking out now 20's walking out now and basically it hurts me so much to watch any table walk out of here without even getting served their food just completely out of control not serious man it's relaunch night at Le Freight and after a 90 minute wait I am screaming at them right now it's too late we're leaving the first table has walked out wow it's unbelievable don't worry about 20 they're walking out now serious man what's wrong none of my tables have the entrance one of them walked out they're done oh ow servers in the dining room everybody else shut the up for 30 seconds this is really important Celine I need you to get a grip of the kitchen I need you to delegate please I want your way to take control please tell him that yeah Chewie please take control of the kitchen yes ma'am thank you let's go guys we should be able to do this come on how's cable eight working I need like four or five minutes for that yep perfect what I like about Chef true is when I said something to him he would acknowledge me and say okay and that's how it should be okay who left yeah with Celine and Chef Chewie now working in complete Harmony we're going to table seven please thank you thank you entrees are flying out of the kitchen yes yes and the fridge relaunch it was worth the wait finishes on a positive note I have no other table I'm finished take a break thank you guys great job guys congratulations right um first of all let me make something really clear you will not be able to move forward unless you make major changes in that kitchen I don't know what would happen to this restaurant tonight if Chef chewy wasn't there let me tell you that but Chef Cherry can't do alone it's true the family's United now you as a family have to fix the kitchen yeah Gordon made us realize that we need to work together on making changes you know building a team that's going to continue getting this restaurant to to the next level and Andre when you first came to me you were worried about these two I want them together they can work together and they they prove it not to me but to you they are fine and they just want to make you proud I'm proud of them this has been a really really incredible experience it's great to have made it through and made it through a stronger person and a stronger family and a stronger restaurant as a whole thank you okay take care it was you were great no more crepe and a casserole no I promise thank you so much good night this week we definitely definitely fixed a family but I'm not too sure we've actually fixed the restroom we've given all the tools it was up to them to make the tough decisions sucky blue in the days that Fallen Chef Chewie was brought in full time as the new executive chef pour it on Blue crepe thank you very much Chewie and is continuing to build a strong team in the kitchen it's okay there you go crispy Bon Appetit enjoy Alex and Celine are working hard to continue the family Legacy so I need the freeze salad and the pule pump but more importantly they are doing it together bye Selena Pasadena California home to the Kingston Cafe on authentic Jamaican restaurant owned by Dr Yuna Morris who not only is a practicing radiologist but is a three-time Olympian all my life I was able to accomplish the things I really wanted to do and so I started the restaurant because I really enjoy cooking and there were no other Jamaican restaurant around when the grill Jam steak medium rare you know my son is a manager but we don't necessarily see things eye to eye keoni please be quiet I'm talking she doesn't really listen to my suggestions and I've gotten to a point where I can't deal with this everything has to be cooked to order you can't put everything that's order impossible not here she micromanages she's focusing on small details like tablecloths being an inch off it's not even see one side over there is long and little but the biggest focus should be why don't we have any more customers I still see dust is all of these have to change see you have to set standard if you don't set standard how you expect something to run well these knife and forks are unacceptable and I don't like how some of these look you see sorry Dr Morris like everyone gets a bit nervous when she's around even myself lots of cooks come in and out they're there for one day then you never see them again remember the salt is one of the most important things not everybody can cook Jamaican food we can't sell this I don't like how it tastes at all it's got a hard for someone to expect you to do a job and then they keep stepping in and not allowing you to do it come on Mom Mom you gotta you gotta let it work it's not gonna happen when she's in the kitchen it slows things down this cannot be like this the planting is hanging over the edges creates a conflict when getting plates out and then we have to deal with the customers who are not happy sorry about the weight the restaurant's drowning and we're all going down with it if we don't get no customers be lucky if you get five tables in all day oh no it's bad isn't it if it doesn't change soon it's it's gonna die I cannot sleep because I have so much debt and my money from my retirement has almost dried up keoni convinced me that Gordon Ramsay would help a restaurant something has to be done Chef Rams is my last resort after a phone call early this morning Chef Ramsay decides to make a detour before heading to the restaurant no I said I'm all right good to see you Dr Morris's son keoni has requested a meeting and Chef Ramsay has obliged how's it going um difficult times ready for sure I'll be doing about 30 of what we're doing for the summer wow what's the number one problem Security in the restaurant what is it I would say my mother's management ready well she's very much a micromanager and likes to roll with the heart and fist if I Implement something she would get angry and she would want to implement her version of way of doing things mixed messages are more important to have confusing for not just the customers but for the team exactly like you have to realize like she came from Jamaica essentially by herself she's a physician in Radiology she's been to the Olympics Olympics yes that is one disciplined woman all right so she's tough yeah absolutely how tough on a scale of one to ten thirty five oh geez yeah my mom what she says goes and it definitely does have it strain on the business a residence I would have driven right by it hey Mom that's too small that is too small let's go let's go hello how are you good nice to see you just went Charlie recognizes the Russian out there it looks like a house on the outside yeah it doesn't look like a restaurant very homey uh where are we going going to the main dining room right it's a strange entrance hello Dr Morris how are you I'm really blessing you I'm sorry to catch your name my name is Yuna but everybody has called me a tough Mars wow okay Doctor good to see you what's that in there that's what we go excellent who made that the chef under the supervision of me wow and are you always in the kitchen or I do everything just to make sure everything runs okay right who's the head chef that would be me young man nice to meet you and first name is Daniel the menu was designed by are you doing the menu yes good to meet you all can't wait to taste it thank you next lunch thank you very much and you're super will be all right with you thank you wow bizarre menu like something I have an office filing cabinet hi there how you doing brother thank you how are you I'm very well thank you Matthew great accent thank you how long have you been here almost two years I met Dr um Dr Morris can be a little overbearing sometimes it's just the way she wants everything to be perfect why do we have to call the doctor uh that's just she's Dr Morris but even in a restaurant yes the doctor's office is next door what literally next door literally next door what a headache oh believe me I think she's really taken on too much I personally think she's slowly but surely running herself into an early grave we have salad that need to take out now it doesn't matter it needs to be done we're taking it right now so I'll go for the Jamaican passes one veg I want beef got to go to have the hot flashes yeah which is your jerk chicken right that's our secret dish yes looks like you're having some hot flushes you're right yeah it's fine here is it yeah plus it's wearing this get up as well I mean I feel like I'm at a funeral sometimes when I come to work famous Church Chicken marriages and secret jerk sauce what's the secret behind it uh the owner of the restaurant makes the sauce really the owner pretty much does everything I'm not even sure the cooks even make the sauce seriously the chef doesn't even know the secret behind the sauce 20 that can't be right well it must be a phenomenal oxtail at twenty dollars yeah it's good let's have that as well okay excellent now stop sweating yeah and relax okay let's see what we got guys Juju bacon patties uh one beef one veggie your chicken and one oxtail okay let's go you guys we need to get the Jamaican patties first please yes Dr Morris everything Solace fits it's slacking charm and it's like eating inside of a an office block not good tell them let's go they're going they can't go any faster do we have the jerk sauce depending out right now dad yes Dr Morris we need the next plate are you working on this yes Dr Morris okay beef patty yep a little bit of more jerk sauce there and this is the veggie patty okay I'll leave you to enjoy those thank you absolutely gross the sauce is Dreadful the pastries raw soggy pile of dough they were kidnap me if I served that in Jamaica right now how are the patties and sauce is Dreadful I don't like it myself it's like a gloop the sad news about the Pate pastries undercooked hideous hideous let me get rid of these for you and this one is the jerk chicken hot flashes is that the same sauce yes so that way please honey take this way thank you look at my rice it looks like a silicone impact perfectly formed oh guys do not put any more jerk sauce on his plate he hates it nasty seasoning there cold how's our signature dish cold chicken it's disgusting overcooked rice and when was that chicken cooked I couldn't take it to be honest with you go and ask doctor this is dry as hell would it thank you when was the chicken made Dr Boris what it didn't like it no he said it's dry you know why jerk chicken is dry in Jamaica it's supposed to be dry he doesn't eat Jamaican food every day I eat it every day so I don't know what he knows of jerk chicken this is our oxtail student lima beans cartilage everywhere foreign oxtail sadly nothing's been trimmed so it's full of fat Bland and the temperature I mean everything across the board here was sort of barely lukewarm okay let me get rid of that for you what an embarrassment it sucks man like I've made points about this like everything they said you've already said before yeah I'm just glad that I was right exactly okay doctor I would like a word with you I'm not afraid of Chef Ramsay I'd like to talk to you and Kerry even if you had horns I wouldn't be afraid of him okay I'm I'm embarrassed I walk in a dining room that felt cold and just flat when the food arrives soulless everything was horrendous barely lukewarm dry and tasteless it's an insult to Jamaica the passes the actual pastry on the side was raw as for the jerk sauce disgusting I'm gonna say this um from the get-go I always felt that everything should be fresh cooked water you could be quiet he's talking okay let's move on shall we I got bigger issues honestly hot flashes isn't that a system of menopause you can not necessarily not necessarily it depends on how you perceive it forget the strange name that's Dreadful Jerk Chicken dry just a minute let me set you straight most Jerk Chicken in Jamaica are dry and Jamaica as a matter of fact dry rice let me finish I feel that the jerk chicken that we do are more moist than the one they do in Jamaica now let me tell you something also let me finish let me finish my sentence first you can accept dry and edible I can't I'm ready for an argument because I am not going to sit here and kiss your ass for trying to tell me that is a Jamaican jerk chicken trying to literally no no I'm not trying to imagine I wouldn't walk into your hospital and attempt to tell you your job I am telling you I don't know what kind of herb from Jamaica you've been smoking but that is disgusting crap Chef Ramsay came to this Jamaican restaurant hoping to find food rich in flavor but instead it was blandus not surprisingly he had a heated discussion with the owner most Jerk Chicken in Jamaica are dry let me tell you something also let me finish let me finish my sentence first that is disgusting crap still with a bad taste in his mouth Chef Ramsay returns to Kingston Cafe to see how it operates in a dinner service where does the food serve from the window it's right there that's the window there you're kidding me try to work with what we got Jesus Christ exactly stuffed jerk coconut rum shrimp as the first orders come into the kitchen okay let's go you guys let's go Kingston Cafe's complimentary salads get sent out to the diners folks your first course comes with every meal it's difficult the salad I ordered is it gonna be like similar to this it's going to be a little similar it is can I change my order sure what the is that in a martini glass the salad salad Daniel yes who put the salad in a martini glass is there a doctor in the house how many glasses there's trees in the corner there that they take oh my God you are kidding me Jesus Christ who's doing all this oh my good god um Gordon if you continue like that Jesus Christ actually gonna appear I hope so because I think that's what's needy right now dressing a salad takes seconds tell me what's wrong with that it gets soggy and it's fantastic turn around and tell the owner it's soggy and it's nasty it doesn't mean that it's really bad because he's never seen something like this before and when you're dressed in the salad in a bowl okay okay even though he was just planning on observing Chef Ramsay can't control himself and institutes his first change we've got fresh salads dressed to order and in a bowl well done excellent but Dr Morris make sure it is warm it's still the woman in charge can we give a better piece of chicken micromanaging whenever and wherever possible is that warm this is is not taste another piece of chicken I don't like it you don't like this okay they didn't like this two old people right here and they're not Jamaican they're not gonna like it Dr Morris doesn't really like to hear a lot of complaints about the food she does what she knows and wants to do what is that there chicken breast Daniel yes when was that cooked that was cooked yesterday is Christ doctor yes I can't believe we're doing this that was cooked last night it looks like a giraffe's tongue okay it makes me feel validated I guess that the points that I've been making for months are the points that he's making now do you have a dog at home don't feed them that can you just come over here okay now kioni is really getting me very upset suppose I punch him out because let me finish please be quiet first of all you want us to cook everything fresh why can't you do that you can't yes you can Jamaican food cannot be cooked fresh every day do you understand that mom we'll finish this later ah what is that there oh my God you are kidding me bags everywhere Christ Almighty oh please what's that in the microwave Grace when I first worked here I was like oh no really bags come on what's the addiction to bags is it a medical thing like donating blood in bags everything we've got is like in bags where do you want to put it then if you're not going to tell me that Rice stays better in a bag inside the steamer Madam I'm really sorry but you've lost the plot I don't like when you just so if you can tell me where you think I've disrespected you you told me that if I was crazy upstairs I'll tell you why practices and how you're running a restaurant is packed with stupidity I didn't say that you are demented didn't say anything like that at all you specifically say like this that's what you said to me let me finish if I say that to you how would you feel I'm not a delicate dangerous gonna take everything you say personally but let me tell you something the practices are ludicrous can I just show you something ready no answer just just feel that it's frozen it couldn't be well okay okay it should not be frozen okay well it is frozen no no no don't tell me okay okay another show no I've got to finish my sentence frozen solid disgusting overcooked chicken you're resisting it that's fine no no I'm trying to say it should not be frozen if they did it yesterday I understand okay but I've just told you it is right now you're running a hospital kitchen full of bags that I'm out of here let me see I'm crazy but certain things he says about Jamaican food I disagree with him so I'm not crazy I think the doctor needs a doctor who put the salad in a martini glass after a very revealing dinner service you're running a hospital kitchen full of bags Chef Ramsay knows that Kingston Cafe will never overcome its problems unless Dr Morris realizes she is causing the sickness not the Cure so mission number one this morning is a quick visit to the doctor's office located right next door to the restaurant good morning good morning do you want to come here come on when Chef Ramsay came to my office I was surprised because I did not expect him to come back okay you're so smart but you're unaware of the dramatic change that's needed to reposition this business why are you so stubborn I'm not stubborn the practice is you thought were correct last night's are backwards you're in denial well um I'm not in denial because I'm not in denial I'm not here to fight you well I'm here to help you okay just help me understand where you are financially what have you put into that restaurant within the last three years probably over three hundred thousand dollars you know I've just been using my credit card I borrowed money to just to maintain the restaurant so how much longer can you continue along these lines probably a month but that doesn't mean I'm gonna quit well you may not have a choice does your team does your son does your management understand okay my son doesn't tell you the honest truth my son is only telling you what he thinks you want to hear I appreciate you telling me he doesn't tell you that he's not dependable and doesn't show up ready no no I won't understand unless you tell me no you don't understand what I'm going through you ask them to do anything he argues if I say a he asks about B do you know how I'm hurt that I have my kids who I have sacrificed my life for and they don't follow through on things that they need to do and I have to be doing everything well this is a huge amount of pressure on one pair of shoulders isn't keoni worried about you in terms of I don't think he does I think the servers worry about me more than my son does and you know what hurts me is because my mom died when I was 10. and I didn't have a mom when I grew up and I just grew up and be determined to be somebody when I grew up and you are and you did it and you accomplished it former Olympian radiologist doctor come on don't let the negativity in the restaurant destroy your self-esteem no wonder you're agitated no wonder you're deeply concerned the pressure on your shoulders is ridiculous and you've done everything before this ration right in your life you've got every right to continue without self-esteem and you're not going to be dragged down by that restaurant this may be the first time in your life doctor that you need help and I'm here to okay I appreciate that let's not Clash I'm here to help okay okay I appreciate that good and I'm sorry I appreciate your honesty don't be sorry come on come here come here come on I really feel like I can trust him now and that really means a lot to me because I'm I'm not used to asking for help yuna's in pain she's desperate and she's got so much riding on her shoulders the big question for me is how committed is her son to helping his mum yeah I'm gonna get straight to the point what do you want out of these restaurants and how much are you committed to helping it turn around if you would have met me when the restaurant first opened it would have been a completely different vibe in what way I mean like I was really passionate about this thing I really was I was like look Mom this is a viable business and I pushed so hard for it and I wanted her to see that I was right but she doesn't want to approach the business in a way that'll make it work you seem to be in competition with your mother it's the nature of our relationship be aware of the financial mess that your mother's in she won't tell me this place is days away from closing she has horrendous credit card bills right her retirements in jeopardy and let me tell you something the most important lady in my life is my mother right and what she's done for me has been extraordinary hasn't your mum done more than you could ever imagine absolutely and that's coming from a lady that had no mum so drop the bravado and focus on your family because if this restaurant goes down you're going down with it got it all right thank you he's definitely right and I know that she needs help love my mother to death and I'm not leaving you know her to handle this by herself after important breakthrough conversations with Yuna and keoni oh my gosh Chef Ramsay looks to energize the restaurant and improve the quality of the food so tonight's dinner service will feature a barbecue on the patio with keoni at the helm that's what you'll be wearing later don't dirty it all right everyone in the neighborhood lifting their windows up and wow where's that smell come from by running a delicious barbecue outside Chef Ramsay wants Yuna to realize the merits of serving Jamaican food that is not only completely fresh but rich in flavor so the restrooms running in the restaurant and the barbecues taking place on the patio any questions Okay jump in have a little taste wow that looks amazing it smells good out here the chicken is good it means a lot coming from you because I like the chicken it's different but it was good I would give him a B plus but I'm worthy because people come in like the other one also so you don't want to change too much okay are you excited yeah yes sir good let's go because we're only half an hour as the doors open for dinner customers are offered the regular menu in the dining room or the special barbecue menu served on the patio at any time you can just go up and start serving yourself roasted corn with chili lime butter the colors and the smells everything was vibrant and exciting that looks so good it's pretty phenomenal it's a really good idea though while fioni oversees the barbecue which is already generating excitement I need shrimp they're defrosting right now head chef Daniel and the kitchen staff are unfortunately stuck in their same old habits what in the is that cups and bags cups and bags I thought the only thing went in bags were bodies I hate those bags oh gross so where's the french fries for tonight we're using the same rice that we made yesterday hell I'm extremely frustrated I wanted to make fresh beans and rice today it was not the decision Dr Morris wanted to make got no fresh rice on there okay apparently doctor's orders are use the old rice in the bag I'm sorry in spite of the frequent use of the microwave guys it's been 20 minutes on an order of Rudy shrimp we're just waiting for it the kitchen struggles to get food out to their customers I could have grown a beard by the time they bring my meal in the dining room the the atmosphere was a little like down where the food kept taking so long people just weren't generally happy whereas when I poke my head outside to the patio people were laughing they were having fun it was almost like two different restaurants tonight great news look how popular the Barbies were coming right and that smell nice makes you feel like you're back in Jamaica from Jamaica to depressing after what seemed like an eternity customers in the dining room are finally receiving their food but it doesn't appear to be worth the wait okay I'll let them know right now what's wrong with that they said it's too dry enough Daniel Daniel what she just wants to try something else she's recommending the barbecue we've got a stunning piece of salmon out there you want to try that don't get it now quickly drying overcooked is that still is that the frozen stuff yes that's the Frozen stuff it's robbery she's absolutely right thoroughly frustrated Chef Ramsay jumps into action and puts together an entree of barbecue salmon let's hope she enjoys I can't believe we're serving barbecue food in the dining room here we are Chef Ramsay plated it for you oh my god there you are okay thank you you're welcome oh my God first time patio yeah enjoy yeah thank you change is not easy you know but I was really impressed with how many people enjoy the barbecue tonight so I'm willing to allow him to tell me how I can make it better okay tonight A Tale of Two restaurants everybody's out in the patio we're very pleased inside that was different inside everything was bad yeah you're right we did confirm the barbecue worked clearly tonight we added something but we might have to take something away because it's been bugging me from the first minute I walked in here hang on a second yeah irritating bloody hell what is it does anybody know what what the is going on oh gosh fed up with the amount of food that is being reheated oh my God you are kidding me Chef Ramsay have to take something away hang on a second yeah is determined to get rid of this damaging practice oh there's more plastic here from Beverly Hills say goodbye to your bags looking at all that food the first thing that comes to me was dollars Yuna yes I want you to succeed tonight it stops we get rid of the bags we have a simple practice of cooking raw ingredients on the day and serving them trust me if we don't make major changes on relaunching this restaurant we don't stand a hope in hell good night see you in the morning good night thank you Jesus it was kind of hard to take I think it's really going to work out Dr Morris but he wants me to trust him so I'm gonna do that with Dr Morris seemingly on board Chef Ramsay and his team spend the next nine overnight hours bringing the Caribbean Spirit into Kingston Cafe boy good morning here on this very patio we had a taste of success right yeah yep now the idea is to get that success in through there ready yeah let's go here we go straight through oh my God oh my God how do you feel this is fantastic Chef Ramsay transformed this entire room into the Caribbean let's start with the Caribbean Blue we remove this artwork from the walls and got that Cabana effect that Caribbean feel yes oh my God I feel like I'm at the beach you know all I need now is a nice cocktail in my hand and it'll be a great day oh my God if you say oh my God any more times trust me he will appear the person who said to me when I arrived good God if you continue like that Jesus Christ actually gonna appear oh my God have a look at the tabletops gone is that white linen it's a casual exciting fun inviting dining room we've got some really nice woven still placemats and beautiful China and look what's on every table no that's the biggest thing along with the new Decor Chef Ramsay has replaced the tasteless uninspiring old menu and in its place a tasty Fresh menu that celebrates Caribbean cuisine please take a look at the Kingston Cafe delicious so beautiful just have a look at the vibrant colors first yes it's really beautiful more importantly it's fresh a taste of Jamaican platter everything on there you could wish for in a Jamaican restaurant yeah the patties are phenomenal the Kingston special barbecue that'll be done from outside barbecue chicken King Fish and a Tamarind marinated skirt steak it's beautiful it looks good right yes yes so you're gonna look good because we have a little fun with these and that's when you swept in Black we won't see it thank you yes yes now hold that pass them along they've got your names in there this shirt's definitely more casual feel than the white shirt and tie and I really think this has got to go start tasting that fish is perfect yeah it really is this is the best Jamaican food I've ever had this is actually probably the best food full stop I've ever had I love it um Chef Ramsay has opened so many avenues for me that I could never ever repay him for his kindness one more little surprise come through when I first arrived driving by I missed the place it wasn't clear enough time to make a statement Pasadena ready look at that oh wow you can see it for Miles Away yes but it was really exciting seeing a new sign that was so visible and colorful thank you I appreciate it so much now there's no way that anybody cannot see the sign let's make this service an amazing service yes okay with Chef Ramsay's Vision complete it's time to relaunch this Pasadena restaurant how are you guys today welcome to the new and improved Kingston Cafe as you can see we've got the new menus down I'll go with the jerk chicken the barbecue we're going to do a taste of makeup all right here we go all right you guys we've got a tasty Jamaican platter barbecued jerk chicken barbecue tameric skirt steak may I have some chips please minutes into dinner service money appetizer platter advertisers are leaving the kitchen at a steady Pace tuna Ceviche and lobster fritters are gonna come it's really good and more importantly customers are thrilled with what they are receiving but the real pressure is about to hit been backed up on ticket Jesus Royce I'm head chef Daniel is already a little flustered come on guys K13 k-13 they already got their food K13 already got their food oh no k-13 has already had their food why are we sending food twice who's organizing this it is me I need one person to start taking control yes I beg you yes what table is going next please let's all sing off the same page yes and we send P4 together yes I was mixing up some orders sending things to the wrong tables and that's that's unexcusable let's do the red snapper I've got that here I feel good red Snappy okay oh no he's black as hell why it overclocked look at me just tell me why it's not gonna help you I so want you to succeed not serving food like that you don't want tonight at the Kingston Cafe and after a promising start oh no head chef Daniel has lost his composure Jesus Christ and his standards he's black as hell things just weren't going the way we thought they would it overcooked and he gave it to the girl to sense all right let me redo it that table over there they were seated after us and because they've already eaten the food wasn't coming out in time and it made us look bad it was going downhill fast guys I'm sorry about this guys I'm gonna show you it is coming out okay Kiana what about the people been here for an hour mom what can you do two seconds look two seconds come in I need someone getting a grip of this now I'm waking them up because we make herself look stupid right yeah Dan's got to step over the plate yeah and you need to get them together a little bit Yeah relevant round yeah all right yeah we're sinking and we're falling behind all right Dan please just make sure that anything that you're doing you're doing two up or three um of the same page yes yeah this is what I need you guys start doing get rolls of chips and we're gonna start giving them to the table so they can munch on them while they're waiting on the food okay thank you thank you thank you everybody gets chips there's a little chips to hold you over this is really good hey guys there's also dessert that's floating around okay so make somebody else come on give me the ticket I take it in the back and get it done no Mom no do not knowing what's going on Mom I definitely want my mom to understand I can make this thing work around talk to the guests you're more important I can't talk to them no no no no you can't mom because I don't want to argue with you you like to argue this isn't an argument okay what number is this K7 stand away from this area you can't help her not right now I need two seconds with you please the shrimp um came back right now got to let him do it got to let keoni do it he's trying thank you yeah he's showing that level of commitment let him do it choose a dying room okay 30 seconds bobbing around each little table okay let him do it let him find his voice I just want to finish this order right here guys it's going too slow Dan yeah I understand that you can put more shrimp in there than that right no I see cool you can at least fit one more in there this is almost an hour on this ticket there you go gionee's leadership has helped stabilize the kitchen can you work on 4B patties and two jerk Wings allowing customers to finally get a taste of the New Kingston Cafe we just need to finish this how is everybody doing we love it we're enjoying good I really appreciate that I guarantee to you if you're gonna be so much faster and better okay the fact that I've opened up and is committed to keep his menu that's a big thing for me I grew up on patches in Jamaica and Kingston that the squash plant it was absolutely amazing it took it back to my childhood really yes thank you guys this is great all right guys dinner service is over yeah okay what a night yeah but we had a buzz out there on the patio and a buzz in the dining room right the customers clearly love the food that's good clearly we did have problems but there was one person that did step up and helped in a big way to turn things around kioli thank you yes thank you good job tonight keona really stepped up to the plate I'm so proud of them he did a fantastic job to all of you cook your hearts out serve with a smile good luck thank you thank you a little word with you through there yes thank you it's been a gigantic step forward and we are only going to get better now keoni he proved he's capable I know he is very intelligent young man I know but you have a tough decision in front if you're going to make him part of the business then commit to doing that either you make him feel like a partner in the business or you let him go you cut the Apron Strings one or the other okay okay your decision okay okay there's one more thing do you fancy a race oh you want to run yeah okay come no I'm joking initially I didn't like Chef Ramsay I'm telling you let me finish but now I realize that he has a wonderful heart he's gonna be so proud of us when he comes back what a week my goodness me I only hope that this Olympian doctor mother can now add successful restaurant to a resume why because she deserves it big time let me finish let me finish shortly after Chef Ramsay's departure Yuna decided to encourage keone to concentrate on his education and step back from the restaurant and you know I'll always love you love you kill you and I we're dedicated than ever she is committed to cooking fresh collaborating with her staff and maintaining the standards Chef Ramsay put in place please ensure it as long as I follow what coach Ramsey explained to me what we need to do it has to look good and it has to taste good the future of Kingston Cafe looks greatProvidence Rhode Island home to seven colleges and a thriving art scene this Renaissance city is a constant beehive of activity in 2005 Abby and her best friend Rico bought a restaurant called down City smack in the center of town Rico and I were on the beach one day and I told him that I was interested in buying down City and he said I want to own a restaurant too I was spending a lot of money in restaurants eating and drinking and I figured why not give myself the money instead make it a double he has a full-time day job and my job is to take care of everything in this restaurant you start with all the specials I'm gonna get the wine okay well I've been in the restaurant business for 33 years so the decisions I make I really don't consult week out about them I just do them and this would go perfectly with the pork special I am the checkbook behind down City and I was putting 100 of my favorites but at this point it's not going well I need more Assets in the seasons I think it's a beautiful restaurant I think our menu is creative and the food is good I don't know what's wrong what's all up up Abby has our blindfolds on because she doesn't want to admit that she's part of the problem just give him no let me do it Abby acts like whatever don't argue Cruella Deville I just went an answer when I called something out Abby is a complete psycho I just want an answer which is a recipe for another disaster I checked it before I left it's like really happening I'm not yelling I'm talking they think that this is a democracy and it's not if you cannot follow my rules then get the out as long as you work for me you do what my way enough said it's basically Abby's way of the highway and it's definitely why a restaurant's failing Welcome To My Nightmare if people are complaining about the food maybe there's something wrong with the food it is impossible maybe just Abby's saying it's great does not make it great that's how the plate is prepared do you not like it no she built this 50 item menu that is just horrible they hate the chicken Thai arts what nobody can say anything about the menu because it's her menu she takes it personally maybe they're not the right decisions but they're my decisions I have to get Abby on board to move forward because my life is at stake here all I think about is why people are not coming to my restaurant if something happened here where I had to declare a bankruptcy it could very strongly affect my day job that's stress we've got all these bills to pay this weekend that's the spec this week I've called upon Chef Ramsay because of his honesty and bluntness but he's going to have his work cut out for him I guaranteed my pleasure and your first name is Abby Abby good to see you and you're the owner I'm the owner general manager everything my business partner is in here he'll come in tonight okay great yeah his name is Rico right so you're trained classically in terms of absolutely not you would not want me to cook you anything oh really and on a scale of one to ten mark the food what would you say where are we it's a 10 wow wow wow yeah perfect I'm starving because the room service next door was shocking wait a minute wait the room service next door was shocking what do you mean it was shocking there's a little hotel next hotel we do the real service in that hotel what was the problem honestly yeah that was embarrassing this this pissy grainy soup that was Stone Cold hold on it gets worse crab cakes that were stone cold in the center it was just like this ball of mush disgusting disgusting disgusting whoa I was like oh damn he went there he just really went there that's impossible that's impossible of a crappy Stone Cold you're telling me I'm exaggerating I think you're one of those customers that I would fire immediately yeah you fire customers I have okay well let me sit down and eat can I suggest something I don't need to search anything because if you're now telling me that that room service was you at your best I'm myself before I start eating let me tell you that wow wow I don't know what he's talking about blah blah blah blah where would you like me to sit I'm gonna go right over here excellent describe the food for me um comfort food middle of the road middle of the road when was the last time somebody sent food back today oh today oh you did wow wow wow I'm sorry okay um I'll look through the menu is this I suggest something or no you don't want my suggestions if you're going to talk to me honestly fine if you're going to start you know going defensive I'm not going to get defensive I'm just defending what we do here now Abby I'm not here to argue you asked me to come here and look at this place to help you out let's get one thing clear straight away cut the okay you're gonna sit there and start bullshitting upstairs no go for your balls big time wow when you just told me five minutes ago that the food's 10 out of 10. the room service is perfect base it on the wheat and I'm Gonna Leave unless you start telling me the truth I I don't know where you're coming from I really don't know I absolutely think you're full of I've been here five minutes and already you're in denial I'm not in denial I will back up anything my kitchen does fine I'm open-minded can I order the food absolutely thank you so much go for it appreciate it wow what a welcoming yeah welcome to Providence another dead female cage fighters holy crap boy I can't wait to recognize here hey Arya I'm Robin how are you good good good and this is Josh Josh welcome to Galaxy so nice to see that friendly face thank you um is the owner Abby you always have defensive yeah it's scaring me okay appetizers calamari yeah crispy rings with hot sweet pepper sauce yeah I'll go for some of that okay you don't spell peppers like that either no I guess you don't I didn't even notice that have I been here three years three years okay uh three-way nachos it says it's a party in my mouth yeah well if it's good enough to be put on the menu I'm gonna try it so I'll go for a party in your mouth okay and the um award-winning meatloaf that's our claim to fee thanks Josh you're welcome please my God we don't die in Rhode Island okay this is Gordon Ramsay's order let's make orders blue I'm a good cook but uh that is not my menu of course I want to do well but I'm not sure what Chef Rams is gonna think he's like is this how you spell peppers in America three feet because of b-e-p-b yeah there's three peas in there it is Gordon good to see you so you're waiting to waiter yes dining room manager yes brilliant and being the head waiter how would you describe the food here below par yeah Abby said it was a 10. so I'm in for a treat yeah okay well this is the crispy kralamari alamari yes and um why does it look so wet uh it's a sauce that they've toss it in just say that again you fry it they fry it and then you and they toss it in the sauce and it's soaking wet all the crispy batter's just coming off you know it's not everybody's cup of tea it's not mine yeah certainly it's not mine either but however I'm optimistic what do you think I mean look at that there oh my God I'm done on that one yeah I'll get ready I understand it thank you you're welcome wow soggy chewy disgusting calamari shocking what do you say about it you spit the calamari back up that's hysterical what was he bitching about spit it out I'm gonna like go at his throat today and this is a party in your mouth this is the part in my mouth should be top plate very hot it looks Dreadful I think I've just thrown up in my mouth what a mess oh boy I'm taking it that was one party you didn't want to attend it wasn't a part in my mouth it was like a funeral in my mouth a feeler yeah well it kind of does look like something died what's mad with that that's gross what well not to look too good here I was ready to light maybe this is the one thing I like he doesn't like anything maybe this will be the one what the meatloaf maybe this will be it wow that's for me okay and this is the award-winning the award-winning yeah I'm excited thank you you're welcome it doesn't leave one there does it wow disgusting what do we think wow something hot I'm sorry it's sort of lukewarm solidified chunks of crap that's pretty much the norm it must be freaking embarrassing if you deserve this it is embarrassing I don't like the meatloaf here at all we set our stuff up for disappointment when we put award winning in front of it what was the problem with me it's disgusting can you be more specific I didn't hear I didn't hear what he said I'm gonna have to ask him can I have a web of the team it's inevitable it's going to happen so the food was shocking my part disgusting dated so who is there Chef here we don't really have one but I guess you don't have a head chef but I guess I'm the closest thing the closest what does that mean talk to me Abby that means that I fired my other chef and he took over and I didn't want to give him a title until he proved to himself that he could handle the kitchen what you're employing is that ship with no Captain at the helm and the team desperate for guidance no guidance there's no standards no standards there's no consistency so who came up with a menu but this is American comfort food somebody's dreaming here I did I did I take full responsibility for the menu you have no cooking background but you put the menu together Abby you've got to understand how frustrating this is it's ridiculous I don't know what to say fix it you fix it oh come on Abby how can I fix it when you stand there in front of your team rating you and your restaurant and your food 10 out of 10. dreamer I don't I don't think it's as bad as you say it okay stop being in denial can you be more specific about meatloaf what did you not like about the meatloaf oh can you say something besides just no pain I've been called worse than that wake up and admitted bring it on oh come on bring it on what you mean Bring It On Chef Ramsay say everything you've done everything that you've dreamed of doing is I was blown away I need some fresh air yeah foreign harsh critique the conversation with the one person she believes is always right herself so what do I do like just get out of the restaurant business then obviously my 33 years in the business is like worth last night you have no idea what the I'm doing okay I think I'm gonna open up that hot dog stand down the beach want some tea or something no I believe from the bottom of my heart that he's he's wrong I really don't care what he says well he's completely full of like seriously our meatloaf is like what put us on the map I mean it's great I don't like the meatloaf you really don't I honestly don't we had it the other night together what what didn't you like about it I think our food is mediocre like it's not maybe me seriously you're telling me now you don't like it we eat it because we're here yeah this is not my restaurant choice I will not die near am I off time you're saying for what we serve comfort food meatloaf pasta steak whatever those are even for that no no so now you're all telling me that you don't like the menu I feel stabbed in the back I guess you're just hitting me with this now do you know we're up against if we even opened our mouth about the menu once every time we opened our mouths off you you don't know anything we're all at a point now where we're just like this is what she wants let's just serve it out we'll take it out of the window and bring it to the table but he's gonna have an opinion about now oh you're so full of no no no no talk to us without a doubt she's in denial it's an hour before dinner service and down City's other owner Rico shows up hello unaware of what happened earlier but that's quickly about to change oh yeah I don't even know how to answer that one of those days I think it's time for Abby to find out that the outbursts and treating employees badly I think it's definitely time she has someone other than myself telling her you can't be doing this wow ripped make it a double oh how are you okay Gordon good to see you nice to meet you I'm Rico Rico no have you got two minutes sure I'm gonna catch up uh where should we go yeah let's go there he may rip me apart too but I just wanted this restaurant to work so let's get turning it around uh what a day um obviously you weren't here for lunch thing we do during the day I work for Credit Union during the day I do their mortgages for them okay wow Finance yes finance and then you bought a restaurant then I bought a restaurant how's that worked out for you so far oh horribly if we had to close this tomorrow what are you in for eign because I'm in the financial field I'm advising people on what to do with their mortgaging and financing their properties and things like that so you're up to there you've got a big stake in the instructions and a huge amount of Jeopardy if it fails you're right there's a line that I walk in here a very fine line I have a lot of good state but I totally let Abby run the restaurant and maybe this mistake on my phone with dinner service already underway what about something to drink to get you started Chef Ramsay is eager to spend some time in the kitchen to see how it functions wow tie behind the line so who's in what explain the line to me and then we have our salad today why is the place so messy the kitchen normally this filthy the last couple days it's been a lot going on that is foul with the kitchen and disarray Chef Ramsay goes on the hunt to find out what is lurking below oh my god oh this is gross down here holy crap look at that lamb bones just dumped in there like that what is that chicken carcasses oh my God and while Chef Ramsay has his hands full in the walk-in God knows what that's Abby has her hands full in the dining room Abby give me a new calamari with the sauce on the side because I said it's too mushy can I have another calamari with the sauce on the side please it needs to be cooked a little more I need a spin dip this is cold I'm going out of my mind right now it's a nightmare can we just 86 this special every single one of them has been sent back uh pretty sure together one minute why is right now like are you kidding me have a look in there look at the state of what they're cooking out of have you any idea what's in what box uh what goes where over here now you've got a little bag of chicken carcasses on this one here you've got some raw chicken cooked pork there this is you with 30 years in the business yeah hold on it gets worse I don't know what that is well I think they're cheese or something but what is that there what is that what you lost the words the place is a filthy mess look what is that lamb bones who's organizing this you haven't got a head check Jimmy is my head chef so we have a head chef before you weren't ready to confirm he was the head chef all of a sudden we discover a mess down here now he's appointed I was talking to Rico has nothing to do with you it has nothing to do with me no excuse me what do you think I'm doing I mean you're being a this wasn't like this oh it wasn't like this you're calling me a I am you stuck up precious little let me tell you something boy here we go listen to me you're in denial yes you are you can't even accept it hey you'll walk out again you there you go click the bird that's your attitude and that's your partner I'm really sorry but this wasn't like this before I got here just deluded that woman you are insane meal you want these excuses that you're insane I'm insane you're insane that refrigerator was not like that before you got here you're in denial flip out again I will never allow that refrigerator and those phones The Moldy lamb bones I would love you to go I will go you are so denial you need therapy him right from the beginning Chef Ramsay and Abby have clashed I don't think it's as bad as you say dream but after a confrontation over the state of the walking you're being a this wasn't like this you're calling me a Abby has completely lost it you aren't insane you weren't like that blame me all you want these excuses that you're insane I'm insane you're insane and while she has had enough of Chef Ramsay your sound denial you need therapy he has had enough of her you're a discretion of Industry oh you'll get out of my restaurant are you still here not now guys please please Chef Ramsay hi guys I need some privacy please this is uh too serious I'm I'm not gonna jeopardize 25 years busting my ass off in this industry to take that from someone so in denial I really don't need this I would rather this restaurant close than have him in here fat refrigeration unit was a mess behind the line was a mess I'm really sorry honestly she's got to start listening I I know I and I don't know how to make her do it I really I don't know who's coming back tonight isn't it I don't give a go to hell for a ride there if you want me to leave I'm out of here absolutely not absolutely not okay I need your help grab my 100 support 100 okay I'm gonna go for a walk and I'll come back okay thank you thank you Abby needs to be on board with us and stop her denial of everything we have to break through it I feel pretty sure how would you feel if someone is telling you that your life's work and everything you've dreamed of doing for your whole life um is now I'm completely questioning myself and I hope we can have a conversation about what needs to be done in this restaurant after a volatile evening that included a massive blow up with Chef Ramsay and a week dinner service Abby has been clearly humbled and seems ready to finally listen to what Chef Ramsay has to say okay let's agree on something today's been a day yeah absolutely I'm not here to have your face in it let's get that right but Abby you know I've had failure in my life but one thing I'm not in is denial and when I do make a mistake I admit it I understand so tomorrow we need to start being honest and open so I can start rebuilding I can't rebuild on BS I agree this restaurant to where I need it to be where we know it can be yeah tomorrow we start again get some rest it's a new day and Abby and Rico are on board for change morning morning but before that can happen Chef Ramsay wants to give the staff something they have been rarely given a chance to talk freely without getting fired so this is what we're gonna do I want each of you to write down some questions and direct them to the person you want and to answer this is going to be another hell day for me don't sign your name it's Anonymous I knew that if we were going to do an exercise in talking about the restaurant I knew that it was all going to be directed at me thank you very much okay good here's the uh the first one wow Abby wine is the menu so huge we are just to give the customer more choices but the amount of dishes is absurd and the more dishes the lower the standard Abby and Jimmy the quality of the food needs to improve how can we fix it good question and it all comes down to menu size with as many items that there are if you prep 50 items just for dinner alone and then the dessert menu if you can't prep enough stuff yeah it's like you you just can't do it who's putting all those dishes on there oh yeah Abby when I put this menu together I just expected my staff to just do this menu Abby why'd you not allow anyone to express their opinions without it being seen as a personal attack to you this restaurant I became a defensive I question and I get upset of the fact that you're questioning what I'm doing that's paranoid we do care about this restaurant you are our friends so we want to see you succeed and the answer I've gotten from you in the past is you that's not true we're just here for money we're just here okay we're just here because we can't get other jobs and stuff and it's it's hurtful because when you invest so much time and you we would do anything for you and I completely realized we just got to talk more instead of be yelling and screaming can't just be my show it's not the Abbey show it's the down City show are you ready to embrace change yeah absolutely major change absolutely I think this experience is making Abby realize that she has to relinquish control and I think she's going to do it because I think Abby turning around is definitely Paramount for this restaurant to survive as Abby's menu was clearly bogging down the kitchen Chef Ramsay has gone through it and scaled it back tonight I'm just gonna keep it really simple for tonight's dinner service half the items are off the menu and he's introducing a roasted chicken special just take the breast fat side down just cut through everyone decided and we can't have another night like the previous few it's time to get it right happy happy makes it a lot more simple big time folks good evening welcome to down City follow me did you guys decide on appetizers we're gonna have an order of the calamari so we're doing two calamares uh let's get the grilled chicken breast please chicken breasts I've got to get everyone involved if we are going to take down City to the next step to the next level all right here we go salad he slash salad make sure everything comes up at the same time tonight's smaller menu is having an immediate impact like the plates please better prepared appetizers are quickly leaving the kitchen that's 37 that's up the helm we run this to the next table please down City's dinner service is off to a good start calamari another frize salad no egg Jimmy we've got to bang all these entrees out I know here you're on apps you're on table 28. now I'm confused on where we are for apps you need table 28 I don't even have a 36 up here one two three come on guys there's nothing coming out Jimmy is supposed to be the leader in the kitchen calling out tickets give me a favor get to it oh you're doing something and they just started crossing paths no one seems to know what the hell they were doing back there 29 and 39 yes or no no I'm still waiting on 28 people warm foreign it's an hour and a half into a dinner service that started out as promising can I have some food up in the window please no dude this Cruise boost is runny and gross but unfortunately has declined rapidly they're not even here that's all the way down there they have none of this and not surprisingly diners are losing their patience can I get something up on the line please yeah right now right now Jimmy's doing all three sections he's coming to grill he's coming to Salmon he's covering the chicken he's trying to run the kitchens around the same time he's got nothing behind him oh my God what a show we even have some strict story and it's offering 25 of them so I'll have our lunch I know I'm going to go check on your entree right now I've got people that had put their orders in an hour and 15 hour and a half some of them where the was that food Let's uh find that server and let's just go did that refine chicken go give it to them I need it right now please come on is it your first time at the rodeo playing them guys have got food dying in the windows Chris please yeah I can't take this it was a disgrace it was horrifying it was embarrassing don't make this they just walk oh my gosh Jimmy doesn't have any excuses anymore his excuse for months has been our menu is too big so we give them a smaller menu to do and they still can't turn it out so I mean where do we go from here I need one chicken up in the line right now with Abby pushing her kitchen staff I'm not taking this out until it's all up on the line can I have a chicken on the line in my hand okay they still struggle but managed to get the last entrees out cleaning up good night thank you thank you now an unusually calm Abby Jimmy come on here listen to me is about to let loose what I saw tonight was the worst show I've ever seen ever ever seen no I know I know I know it did not go smoothly but they they they they Jimmy we were an hour in before more than two dinners went out an hour in disservice I'm almost accepting that none of us know what the we're doing and we can't get to the next step I'm actually considering that after tonight I don't know if I have the staff to get it back I don't know if we can do it tonight's dinner service was plagued by confusion and incompetence in the kitchen can I get something up on the line please I'm confused on where we are come on is it your first time at the rodeo later the problems are obvious to Chef Ramsay but it's time to find out if Abby is still in denial Abby what'd you see tonight what happened is it happens all the time as soon as the line gets hit with a number of slips at one time the kitchen folds it goes down in flames and um I've lost confidence in my kitchen um honestly Jimmy I'm not blaming you entirely I'm looking at the tools you've got to work with and it's a disaster behind that line there's no way in Earth this group of cooks can pull off a new menu so seeing how frustrating it's been here I made a call to a very experienced Chef in my team to be here first thing tomorrow morning getting your crew at a respectable level it's cool having his Jeff to help us all out and it's going to be a good experience for all of us tomorrow's comeback day we're relaunching with a new menu Festival upper sleeves and push it I mean really push it definitely can't wait I'll see you first thing in the morning absolutely thank you good night what to do and how to do it properly because this is it it's not only my kitchen's last chance it's my restaurant's last chance good morning good morning wow come in how are we good the chef that I brought in James has been here since six o'clock this morning supervising working these with your team getting ready for this menu today your menu will be in keeping with your beautiful restaurants and your great service first up the appetizers come down now these are appetizers squeezing on the eye and fun goat cheese truffle dip honey spice chicken wings meatball sliders delicious wow now we can have a real party in our mouth Abby okay get onto the entrees the main events seared Lamb Chop classic lobster mac and cheese bacon wrapped Angus meatloaf thank you only to get familiar with the new menu yes get up to speed with those dishes have a little taste awesome that's money the new menu is beyond belief kind of surprised that it came out of my kitchen oh my God that is good Bacon Ranch Meatloaf isn't that awesome oh my God it's done unbelievable I had no idea that it could get this good oh my God that's amazing I've been for years describing this restaurant as creative comfort food I had no clue this is creative comfort food I've never seen Abby this emotional like she does have a heart embarrassed he does have a soul it's amazing there is a God now we just gotta make it work it's relaunch night at down City and while Abby and Rico get the front of the house ready for the most important night in the restaurant's history we are going to rock this town tonight let's go let's go back in the kitchen and then we're gonna go here table by table until we have to do picks yes chef James is doing the same with the kitchen staff every dish perfect every time folks how are we doing tonight welcome welcome have you had a chance to look at all the new and fun exciting menu items that we have let's go guys yeah I want to hear you tonight I want to hear you too yes let's go only minutes into the service a locally renowned food blogger has arrived Stacy Place ripped apart your last meal at the restaurant happy you Reckless huh yeah you know how important she is but Chef Ramsay convinced her to give it another try she has ten thousand followers she blogs tomorrow we're ten thousand potential customers back up I've tried everything on this menu today so if you have any questions you feel free to ask any favorites oh yeah definitely the golden cheese truffle dip really stood out for me well that sounds really good Jimmy you and I we're going to be communicating all night all right right now in the way window I need that fish and chip I need that slider Lighters Up Chef a reinvigorated Jimmy has the kitchen moving in the right direction calamari sliders Jimmy keep it going yeah salad on the Fly and the new menu is being embraced by the customers but just when it appears as though it's going to be smooth sailing I need a chowder a calamari calamari for table 30. I just did Abby and Jimmy listen to me are having a communication breakdown because I need four soups and one chowder up in the line please that's incorrect oh here we go again the repeat of last night the kitchen's going down we're Jimmy focus on 37. yeah this is the golden ticket this is it all right lead ticket I need a strong full dip trouble dip takes six minutes yes yes I get it in the oven Jimmy look at me we're falling behind not to work together come on guys there's nothing coming out urgently please I was horrified you're living like the night before I get vlogging as we speak I wanted to like just scream come on guys I need some food on the line there's nothing hitting the window and come on guys I need to see some food up on the slide it's taking too long literally my kitchen going down in flames literally it's 45 minutes into dinner service let's get the fluential food blogger who can greatly affect the future of down City I need a travel dip up on the line right now still has not received her appetizers happy two seconds quickly take over take over let's go Abby waiting for appetizers getting hungry okay this is not now menu's there chefs are there I need you there control it yeah I know what you're capable of yeah yes and it's been tough for the last couple of days granted however gotta find your voice okay come on all right okay please please it's definitely time to step it up we want everything to go right with our table and we're gonna get the job done listen Jimmy you're already blogging that they're waiting too long for food let's get this book out all right how long on a solo truffle dip urgently please so we'll do it behind you thank you double dip in a salad Caesar's there with that Caesar I need sliders happy birthday triple jet amazing yes yeah come on let's keep it going yes entrees make sure they come together okay fire that table please yeah Jimmy well 37 did you fire I did fire because so we got everything with Abby focused on the task at hand Come On Let's Get Loud back there and Jimmy in full control of his kitchen you guys can fire that fish and chip quality entrees are quickly heading out to the dining room it appears as though blogger Stacy place has reached her verdict this looks amazing and she's not the only one do you like that and those chips aren't they delicious a lot better than last summer yeah definitely how was everything delicious the flavor was right there everything was great great thank you so much for coming in and we're gonna see you again I was living an absolute kitchen nightmare and my dream just came true I'm absolutely shocked like this is the restaurant I've always wanted those are the last two desserts Jimmy it's awesome thank you it's in new Del City I'm just absolutely loving it right last night I said down City needed to make a comeback tonight we did just that well done each and every one of you pulled off a great service customers loved the food Abby how do you feel babe I feel beyond belief fantastic looking back at it now I was so unprofessional just out of my restaurant the new Abbey is professional I just want to continue learning it's just made me such a better leader come on in give me a hug you're not gonna ask me you're not gonna ask you that's why I Gordon Ramsay are asking you for a hug come here I absolutely love Chef Ramsay and uh I'm gonna miss him when he goes thank you very much Russell this restaurant is getting back on the map that it hasn't been on a while and I know it's only going to get better good night without question the biggest transformation this week is Abby which I never expected as Abby goes so goes down City if she can keep her call this restaurant's gonna be a huge success wow party in my mouth please after Chef Ramsay left Chef James stayed on and continued to train the cooks it gets prepped and put away allowing Jimmy the chance to thrive all right now Meatloaf's being bladed that sells the lead and Abby rewarded him with a promotion I wanted to introduce to all of you our head chef James Berman eager to spread the word about their upgraded restaurants nice to meet you Abby and Rico hit the town this is a crispy from Grassroots marketing by giving out samples of their new menu it's right down the street to walking distance Chef Ramsey save my restaurant he really did but I've got to continue it I promised him that the next time he comes back the food will be at 10. Ventura Boulevard one of LA's top destinations for shopping and dining on this Main Street is a landmark restaurant called The Freight a bistro owned by French immigrants Andre romillian lafrid open in 1972. we were the only French restaurant on the boulevard right this way there was always busy even at 12 o'clock at midnight we were packed after years of success Andre's son Alex was eager to join his father at Le Freight I was looking forward to my dad and myself making this restaurant work for the next 15 20 30 years but two years ago Andre's daughter Celine decided she also wanted it on the family business Alex do you care this going out like this the soupy you're the boss I know my brother's not happy that I'm here I know he wishes that he could just keep going the way he was going I think that this restaurant has so much more potential than it's already had and I really felt like it could really make a difference here you haven't eaten much food is mediocre at best I've been cooking a lot of read for about 19 years I'm responsible 100 for everything that's in the kitchen the manual is is there is nothing wrong with it onion soup is bitter I mean soup is bitter Martinez in Napoleon complex just give me The Number Devil he's the little man with the big mouse watch the food just slowly kind of go down and down and down souffle is coming back to Aggie paid my comments I can't tell anybody anything um Alex just I either get argued with or I get told no uh wow Alex he's a little lackadaisical sometimes he resents something I'm not the manager tonight he feels slighted he feels shunned my brother and I used to get along really really well and we were very close that the restaurants our relationship pretty bad I don't hate Alex it's you I know he does it's really difficult for me because I'm the one who has to be the the buffered for both of them and I wish sometimes they can understand each other it's so quiet in here the numbers just cut down to a third of what we were doing before now we are dead by nine o'clock hey we only did about 20 covers tonight it's going to be tough I need Chef Ramsay to come in because someone needs to say hey look this is what's affecting your business yeah it's slowing down but why do we need to change things when it has been working for such and such amount of years we're losing money and it it's time for my kids to take over and if the king work together just have to close the door Jeff Ramsay makes the six mile drive from his La restaurant to the parade owner Andre romillian is anxious to meet with him privately how are you today all right welcome to Gordon Ramsey Ramsay to give Chef Ramsay a quick briefing into the problems of his restaurant excuse me two seconds how are you hi my name is Andre Andre Gus here I want to talk to you about the problem I helped with my business first of all in terms of the business it's been there for how long the business has been over there for 38 years wow it's been good to me until recently I'm starting to back up and I want my daughter my son to take over so you're passing to them I'm trying to and who are they Alex Alex is my boy okay the older one and selling a sister so what is the number one problem with the restaurants I think it's mostly the communication between my daughter my son but they somehow it's a big Clash we're still in one and try on their own business and didn't really work out so she came back and worked for me when she came back Alex didn't want selling to come back because he saw the you're on the place they never really worked together it's really difficult to to find a solution it's getting to a point where I can really handle the conflict of personality and I hope chair forensic can help thank you for coming over see you shortly okay thank you hello hello how are you I'm great nice to see you and first name is Gail I'm the manager okay great how long have you been here 20 years 20 years here 20 years well well what's that monstrous in the middle there that's our dessert case this is what your dessert case is there a problem with the kitchen or does it always stay here it's been here for 20 years that I know of so it came when you came wow what is this that's our dessert crap did someone drop it they could have how long has that break been sat there that's our homemade bread pudding that's been there I think longer than you's been here yeah you're right yeah okay Chef Ramsay's right about the dessert case I think it should be out of here right where would you want me to sit here yes sir I've been trying to get it out ever since I've been here can you hear the noise of that thing in the motor who wants to come out to a restaurant and sit next to a fridge um is Andre around would you like to see him oh yes please yeah okay thank you good to see you good to see you too dessert fresh there's a disaster Andre yes Chef Ramsay would like to see you yeah because Gosling are you how are you hi yeah good to see you again my daughter how are you good to see you nightwise Gordon coming here was pretty much my idea you're gonna look at the mini for a minute absolutely definitely I'll be right back thank you because it's really become a big pointy finger match of it's so-and-so's fault oh it's so-and-so fault but nobody's taking responsibility for the problem I'm back if you have any questions for right now um what case would you recommend I prefer the Lorraine that's something we're known for let's do the Royal the Lorraine and then I'll start with free salad and then the seafood crepe not a problem guys this table that's coming in right now is for Gordon I'll take the lefried salad to him she have buenosi we like the food because all my food is good how much dressing would you like thank you about three quarters to start I'm inside the salad we've got inside the salad is the Romaine the um the walnuts and you've got your blue cheese as well and that's one portion it's massive salads are large and it's usually good it's an entree thank you wow it's bland the vinegar dressing is so beautiful the vinaigrette dressing is so strong just overpowering I Drew are you I am yeah so acidic yep I already know did you mention to the chef yeah no one listens to me you knew it was wrong you told them but no one's listening to you sorry my life but why is that Martine doesn't listen to me and he has an issue taking anything from a female the chauvinistic stance yes some of it sad and I understand that disgusting I'll let him know thank you I am embarrassed by the food I just think that it can all be improved immensely Martin your vinaigrette is chicory okay okay because uh we've been running this food for many years Martin you heard me right just letting you guys know what he's saying okay I'm going to set that in front of you here it looks like a pie basically we take the dish they line it with the with the Crepes they fill it with the items fold it back and then they bake it they're not like your typical French crepe but why would you call it a crepe if it's not really any crepe I think when the seafood crepe comes out it just looks like a Slurpee mess of black can I have a word with your big brother is he here or not he's unfortunately not he will be here for dinner service tonight okay all right enjoy thank you okay oh that is hideous it's it's hot in part like in the middle but on the side there's Stone Cold you want me to take it is the oven not working no the oven's working fine can't certainly and expect customers to flush through the door I understand how long has he been here the Martine you're not wrong there Martin lost his Mojo around here many years ago if you've got someone who doesn't care about the food they're putting out what do you have Martin she said it's hot in the middle it's cold on the sides he doesn't like it oh how long has that been under the grill because it looks like it's been overcooked it's piping hot is he microwaving that I don't know girl yes well normally something's that piping hot like that it always tells you that it's been microwaved can you just check with a chef okay I'll check listen thank you okay my team the quiche is warmed in the oven yeah hasn't seen the microwave you know okay Chef um quiche no microwave I asked him if he put it in he said now I'm convinced this has been microwaved look at it it's congealed it's just like a rubber Puck sometimes if he gets a little backed up I've seen him do it before backed up this is ridiculous and let's go and meet Martine please it's a food issue right now that starts from the kitchen if we had somebody in here who cared about the food we'd be so much better than we are now octane I want you to meet Chef Ramsay come on please you're the head chef and everything I ate for lunch you cooked yes sir Lux was a disaster Eng was Rancid where did you heat that up was that in the microwave oven no I disagree okay we started on the microwave and then uh we cook it on the oven yes so it did go in the microwave that is right yes but you just told me it wasn't in the microwave why'd you want to lie to me do you want me to lie to you no I'm not lying to you I'm just telling you how do I do it I'm so amazed that you're so laid back and like you don't give a talk to me what do you want me to say why don't you care is it because you hate Celine what does it have to do with cookies huh because she said to me in the timer every time she tries to tell you something bang she jumped down now she will come and attack me attack you yes sir like saying that I'm me here for too long it's time for me to go if you're not prepared to change yeah I think she's right okay see if it is time for me to go I go that was easy Martin after Chef Ramsay's miserable lunch nice hideous Splash was a disaster Chef Martine is not interested in hearing any criticism and is ready to say goodbye to afraid Martin the blame is is putting on me that's what I feel like I've been attacked Martin talk to me just don't understand how much of the stress and pressure I've been under that I'm burning out I'm burning I'm burning I'm burning I'm oh tell me do you know how much stress is when I know that I had to work with her and I cannot work like that I feel for now Celine you know it's overpower her you know Authority is a bus and there's nothing I can do even the own Brothers runs away from her like you know he doesn't want to deal with her that's not right nothing now I've got your side of the story tonight I want to see how you cook on a busy night service okay I'll see you later geez it's 30 minutes before dinner service and celine's brother Alex arrives to begin his shift any updates Gordon didn't make me cry he was actually nice to me that's nice um tonight will be fun Chef Ramsay is going to be coming into this restaurant changing things so do I feel resistant definitely guys look alive Gordon's coming in now good evening well hello how are you doing Alex good to see you so you're the big brother yeah excellent little sis Big Brother uh where's that Dad uh you know what hockey game tonight he's what he's gone to a hockey game wow okay um two minutes for you catch up all right so why won't you hear uh lunchtime um you're part owner of this business that's right but you've never worked with your sister uh no we work separate nights absolutely your father came to see me this morning okay to tell me the conflict about you two not working together so why is there so much conflict in here I think the real conflict isn't the the who wants to control and what what you know wants to control things are you interested she's come to run the business she shouldn't even be here I would rather her not be here but your little sis wouldn't you be stronger and better with a no unfortunately not so what's wrong with this restaurant in your mind um I don't see anything wrong with it so you don't see anything wrong there's not a problem with this Russian anywhere you know I would change the bathrooms I would change the different physical wow I'm not here to make you look stupid right but you're sounding ridiculous let me ask you again what the wrong with the restaurant um in your eyes there's nothing much wrong with it well let's go we'll see okay well thanks for the Insight yeah absolutely and he's not going to be willing to accept this and move on and take it as constructive criticism it's not going to work all right you guys we ready hello there well Andre is at the hockey game hi ladies how are you his two children Celine and Alex are working a rare night together which is good because the restaurant is packed as word has spread that Chef Ramsay is at Le Freight and you're doing the lamb special okay special three working three I'm proud to be doing the cooking because I know what I'm doing excuse me when you put things on the grill there you don't season it salt pepper on yeah it's very pretty there's nothing on there right now yeah what do you mean right now when were you going to season them then yeah right now it's right now okay now no seasoning on there they should I think they don't they salt and pepper when they put it on the grill they're not they're not Martin and I have never gotten along he ignores me I don't get answers Alex can talk to her team but Martine does not like hearing anything from me what is that that's quiche but it's been overcooked you're kidding me you don't listen to my opinions because it's me Martin yeah talk to me yeah come around please I'm talking to you yes sir are you serious okay one more coming up I just said to Martin would you come around for a minute you're serving Nana you don't walk away and ignore me Alex has never taken confrontation well are you trying to talk to him about something and he just walks away are you joking around or are you normally like this just sort of giving up have you given up I've given up absolutely not we're walking around with a big bravado it's wonderful wow this is the most disorganized restaurant I've ever seen Martin the chef he's burnt out Alex well he's so laid back he's almost comatose Andre Leona who makes all the decisions he's at a freaking hockey game and the only one who cares Celine everybody ignores her unbelievable oh by the way the food sucks unreal that's chewy and the sauce is just creamy the lamb has got like no flavor oh no I'm sorry uh I said the land has no flavor yeah okay I know why it doesn't we didn't salt and pepper it we don't even season it bring on the menu let Alex know what table it is please Alex is coming back now thanks Courtney thanks a lot is this normal to eat okay you know what this is really this is gonna up everything you better get a grip I can't that's really sad we've been running the restaurant for 38 years and things don't need to change you're not real I love my brother and I know he's better than what he's doing here right now and I wish he would realize that everybody's here to help otherwise uh Alex will ruin me Alex look at me hopefully your sister bully me I'm not bullying anybody take a bit of responsibility I am wow what a sponge this is destroying us what a attitude it's only an hour into a shaky dinner service this is gonna up everything you better get a grip and Chef Ramsay is frustrated with Alex's arrogance Alex I Mr Celine she is clearly feeling the resentment from her brother what a many things I did this to set him up stop crying stop calling the anger I can see the anger it's got to come out now I understand yeah you all have to do it I have to work together you have to get along every day is a fight what am I supposed to do I can't keep going and I feel like I'm the only one fighting so everybody looks at me like I'm the I'm the one who's fighting I hate me even more for this work it out with you I just move on I take a breath and push through it that's it there's nothing else I can do can you call your dad can you get your dad on the phone here please yeah I'm ready to go I'm telling him it's urgent I will maybe can't be bothered to get his ass over here to look at the mess that he's left I'm out of here hi Papa you need to see this right now a lot of food's coming back you know and it's just Alex is really just kind of just nonchalant about the whole thing and it's really kind of pissing guarding off the same attitude he always takes Papa you know exactly you know okay bye Andre you've got two seconds unbelievable first of all I'm slightly concerned you weren't even here this is much much worse than I could ever imagine the worst thing of all is Alex attitude he has an attitude with you or what with me he has an attitude with himself why is he so arrogant it's a problem with him not accepting his sister and I suffer you know a lot because of that you know they can't work together it's a fire he hates her being anywhere near him in the restaurant whilst they're avoiding each other oh yeah doing their second thing the kitchen is diving it's sinking quicker than the Titanic what's the solution You Can't Leave It All To Me and I can't help you unless you start helping yourself I'll see you in the morning after a long night of contemplating the Freight's main issue good morning are you good morning Chef Ramsay is focused on bringing this family back together I can't begin to fix this restaurant because there's so many personal problems here because nobody's opening up in front of each other I want to try something so I just want you to bear with me come with me two seconds okay please take a seat I want you to sit here watch and listen what's happening between Celine and Alex don't leave this space I'm going to talk to Celine how are you good how are you well good no yeah don't take a seat let's just have okay that was tough tough night last night this restaurant's been running for 38 years but the legacy is not going to continue with this kind of attitude the fragmented relationships between the families is incredible you and Alex are so disconnected how did it get to where it is today patient broke down but underneath all that deep down inside do you think Alex resents you I know Alex resents me I think that he feels like he's the older brother and he thought this was his he thought that he was going to be able to run it the way he wanted and his world came crashing down your relationship with your father is it different to the relationship he has with Alex yeah I think that he thinks that my dad in the end loves me more for some reason hi Hi how are you I'm very good sit down we were just talking about you oh yeah why don't you just explain to Alex what you just explained to me so we used to be very close but I think that you're bitter towards a lot of things you've got a lot of resentment I don't know if it's only towards me if it's towards other things I don't see you wanting to to come here it felt like he was going to give you the restaurant I felt like you know I was losing not only the passion and the pride but the the whole aspect of the restaurant I still have that uneasy feeling like do I belong I put that wall up yes I did I can't do it I've said it I can't do it alone you know that you know that I'm not here to hurt you I'm not not here stuck on you in any way it was the first time that I got to look at you in the eyes and known that you're serious about the separation between my sister and I definitely wasn't working and she made me you know realize we need to get unionized and we need to get together with each other and work together I want to do it with EU huh I love her and if of course we're going to work together the way I thought you hated me probably she needs a hug you're a big brother for God's sake we're glad to figure out just a way to talk again we used to we used to have fun I missed best friends this feels incredible it's the most important name for the restaurant that my brother and I had to be family of her for us to get along for us to love each other let me leave you guys for a couple of minutes on your own thank you okay let me get some fresh air the walls kind of came down which is exactly what needed to happen for this family she definitely showed me that we need to respect each other and that the respect for each other is what's going to make Le free succeed if we can continue the Legacy and continue the heartbeat of lafree you've got an amazing son and daughter there that are desperate to get this place right huh that's one thing I really want is a sweet to communicate or talk to each other you know it was hurting me one step at a time yeah that's it I was watching those I love you I love you every time we were meeting it was a wall you were not talking to each other both of you are going to have to work with each other and listen all three of us are in charge and we should sit down anytime we have a decision we need to go one way where everybody work together we have seen a big step on the communication I just opened because my fingers and it's going to hold foreign between Alex and Celine I love her and of course we're going to work together Chef Ramsay is now ready to start implementing some changes gone is the 20 year old dessert case that sat in the middle of the dining room oh Jesus Christ and in its place a contemporary crepe station there you go real quick we start doing some Crepes for tonight's menu Chef Ramsay is replacing the Soggy heavy casserole crepes with fresh Light traditional Crepes try that it's excellent yeah it's really good it'll be our first table tonight best table in the house tonight Alex will once again be in charge of the front of the house but he will also be supervising the new crepe station and will be assisted by Gail a little fresh deal on it just as for Celine she will be in the kitchen Expediting and working alongside Chef Martine Martine you and I are going to really need to chat I'm gonna go completely off the specials sounds good do you smoke salmon crap yeah okay is it all up what is that it's omelette you want it again you tell me can you not cook an omelette it should be able to can I get two new ones there's anybody listening yes I'm ready try to communicate please right here it's a diaper sandwich Andre Martin just stop and come round look at me look at me in the eyes look I can't serve that what's that it shouldn't be like that oil slick come on guys Baba do you tell him we don't drowned it in there yeah okay he's gonna have to learn he's too late Dwayne my nine-year-old daughter can come back from that Marty yes I just want you to care yeah I got that struggling there's a little communication trying to trying to get everything fired who's making the chocolate shop while the kitchen struggles to push out food here you go thank you Celine customers who ordered the crepes are thrilled with what they are receiving absolutely awesome as for the old menu it's disappointment it's disheartening to see how much food was wasted time I literally feel like we are you know back to square one so just get a little bit organized so I want to see you step up to the plate yeah last night you were the only voice of reason I could actually understand so they're gonna listen got it you understand Communications of the essence guys how many minutes are it's out on table 19. the kitchen Chef Martine continues to ignore Celine flip that bay but in the dining room Alex is a new man pretty darn good huh I'm getting my routine here he's energetic and working hard to satisfy customers any way he can ham and cheese including making delicious satisfying Crepes so yummy let's be honest we all know where the problem is Celine the head chef is not acting as the head chef and watching the food come out properly and for every crab dish they send out it's closing that door quicker I have seen what you have seen I have seen some stuff which I don't like and they need a leader they need a better leader you're right without that they can't respect us that's the engine room in there if that's not firing on all cylinders we're screwed understand what I've said absolutely tomorrow but I want each other one of you to get ready for some major changes with the family now all on the same page Chef Ramsay moves ahead with a 40 year old facelift of the freight good morning good morning good morning are you ready to witness the new lefreet let's do it Celine ladies first off you go oh my God beautiful it's different wow look at it where's my yellow gold is the yellow I can't believe a wife how much does that blue pop out now it's beautiful how about the awning's gone my bad American my mom can be a ball now there's not smothered with a hideous awning we've opened up and it's got that modern French Bistro Vibe we've got custom artwork on the wall look at it wow oh my gosh I'm going to say oh my gosh I'm on the wrong restaurant or what you know it's really a fantastic change it's awesome I think it's just beautiful look at the two of you I think it's a new beginning and we're turning that page from the 70s to the Future this restaurant needs to be cool hip and trendy to compete so the menu needs to reflect that wow cut down it's a classic Modern Bistro take good okay tonight we are relaunching Le Freight new restaurant new menu more importantly a United Family with a brand new attitude to put this restaurant on the map where it is one of the most important worries on my mind last night there was a glaring problem your kitchen was nowhere near strong enough to relaunch this restaurant so I made a few phone calls and I found a secret weapon please welcome Chef Chewie come here buddy good to see you hello good to see you buddy are you good yeah I'm happy to be here with you guys okay this man has over 15 years of experience in French bistros whilst I'm here I wanted him to be over every little detail in that kitchen teaching your Brigade this menu to make sure we haven't got issues you get another voice thank you okay let's go we've got some prep to do while Chef Chewie trains Martine and the kitchen staff for Less curves Chef Ramsay reveals the stunning new menu to the family okay the new menu at the fleet it's gorgeous it smells good in here already let's have a little run through on the menu from the top something classic in French is calgo French nails Popeyes with croutons in there minced filet mignon yeah classic garnish finish a little quieter on the top the entrees Coco van braised chicken and red wine Swiss chard and turnips the Jarry Daniel braised lamb shank truffle polenta and Brussels sprouts a Frenchman's dream it's good I I love it it's gorgeous I I'm just flabbergasted I mean it's beautiful this is how it should be this is exciting it's a great menu to you know I can't wait to see excellent food coming out of the kitchen oh my God I mean they're all amazing it's good that's all that's all I know after almost 40 years without a change it's relaunch night at Le Freight how are you you'll be the first customers of the new le3 and time for Chef Martine to be tested okay great you all set good Chef Chewie will be there to support him and oversee the crepe station the old the fruit is gone let's go a little nervous because after 20 years cooking the same food almost every day you know the new manual is totally different what do we think I have the onion soup to start your braised lamb Shake I have the tomato sauce salad with the mushroom and gravy Martin order in yeah ready to go it's 30 minutes into service all right and appetizers are not only leaving the kitchen quickly they are a hit with customers that is great but back in the kitchen our two sipped is yours and a corn envelope crate trouble is brewing as a frustrated Celine how's my cord envelope crate tries to get answers from our team communicate please foreign you need to talk while an organized Celine tries to expedite Martine continues to ignore an hour and a half two hours and almost nothing is leaving the kitchen okay we'll leave absolutely so I'll bring it over right now how long for this do you think because otherwise they say they will cancel it about five more minutes five more minutes five minutes I have five tables all waiting an hour and a half for their entrees and I cannot do anything I'm screaming at them right now it's too late we're leaving don't win that 20 they're walking out now 20's walking out now and basically it hurts me so much to watch any table walk out of here without even getting served their food just completely out of control not serious man it's relaunch night at Le Freight and after a 90 minute wait I am screaming at them right now it's too late we're leaving the first table has walked out wow it's unbelievable don't worry about 20 they're walking out now serious man what's wrong none of my tables have the entrance one of them walked out they're done oh ow servers in the dining room everybody else shut the up for 30 seconds this is really important Celine I need you to get a grip of the kitchen I need you to delegate please I want your way to take control please tell him that yeah Chewie please take control of the kitchen yes ma'am thank you let's go guys we should be able to do this come on how's cable eight working I need like four or five minutes for that yep perfect what I like about Chef true is when I said something to him he would acknowledge me and say okay and that's how it should be okay who left yeah with Celine and Chef Chewie now working in complete Harmony we're going to table seven please thank you thank you entrees are flying out of the kitchen yes yes and the fridge relaunch it was worth the wait finishes on a positive note I have no other table I'm finished take a break thank you guys great job guys congratulations right um first of all let me make something really clear you will not be able to move forward unless you make major changes in that kitchen I don't know what would happen to this restaurant tonight if Chef chewy wasn't there let me tell you that but Chef Cherry can't do alone it's true the family's United now you as a family have to fix the kitchen yeah Gordon made us realize that we need to work together on making changes you know building a team that's going to continue getting this restaurant to to the next level and Andre when you first came to me you were worried about these two I want them together they can work together and they they prove it not to me but to you they are fine and they just want to make you proud I'm proud of them this has been a really really incredible experience it's great to have made it through and made it through a stronger person and a stronger family and a stronger restaurant as a whole thank you okay take care it was you were great no more crepe and a casserole no I promise thank you so much good night this week we definitely definitely fixed a family but I'm not too sure we've actually fixed the restroom we've given all the tools it was up to them to make the tough decisions sucky blue in the days that Fallen Chef Chewie was brought in full time as the new executive chef pour it on Blue crepe thank you very much Chewie and is continuing to build a strong team in the kitchen it's okay there you go crispy Bon Appetit enjoy Alex and Celine are working hard to continue the family Legacy so I need the freeze salad and the pule pump but more importantly they are doing it together bye Selena Pasadena California home to the Kingston Cafe on authentic Jamaican restaurant owned by Dr Yuna Morris who not only is a practicing radiologist but is a three-time Olympian all my life I was able to accomplish the things I really wanted to do and so I started the restaurant because I really enjoy cooking and there were no other Jamaican restaurant around when the grill Jam steak medium rare you know my son is a manager but we don't necessarily see things eye to eye keoni please be quiet I'm talking she doesn't really listen to my suggestions and I've gotten to a point where I can't deal with this everything has to be cooked to order you can't put everything that's order impossible not here she micromanages she's focusing on small details like tablecloths being an inch off it's not even see one side over there is long and little but the biggest focus should be why don't we have any more customers I still see dust is all of these have to change see you have to set standard if you don't set standard how you expect something to run well these knife and forks are unacceptable and I don't like how some of these look you see sorry Dr Morris like everyone gets a bit nervous when she's around even myself lots of cooks come in and out they're there for one day then you never see them again remember the salt is one of the most important things not everybody can cook Jamaican food we can't sell this I don't like how it tastes at all it's got a hard for someone to expect you to do a job and then they keep stepping in and not allowing you to do it come on Mom Mom you gotta you gotta let it work it's not gonna happen when she's in the kitchen it slows things down this cannot be like this the planting is hanging over the edges creates a conflict when getting plates out and then we have to deal with the customers who are not happy sorry about the weight the restaurant's drowning and we're all going down with it if we don't get no customers be lucky if you get five tables in all day oh no it's bad isn't it if it doesn't change soon it's it's gonna die I cannot sleep because I have so much debt and my money from my retirement has almost dried up keoni convinced me that Gordon Ramsay would help a restaurant something has to be done Chef Rams is my last resort after a phone call early this morning Chef Ramsay decides to make a detour before heading to the restaurant no I said I'm all right good to see you Dr Morris's son keoni has requested a meeting and Chef Ramsay has obliged how's it going um difficult times ready for sure I'll be doing about 30 of what we're doing for the summer wow what's the number one problem Security in the restaurant what is it I would say my mother's management ready well she's very much a micromanager and likes to roll with the heart and fist if I Implement something she would get angry and she would want to implement her version of way of doing things mixed messages are more important to have confusing for not just the customers but for the team exactly like you have to realize like she came from Jamaica essentially by herself she's a physician in Radiology she's been to the Olympics Olympics yes that is one disciplined woman all right so she's tough yeah absolutely how tough on a scale of one to ten thirty five oh geez yeah my mom what she says goes and it definitely does have it strain on the business a residence I would have driven right by it hey Mom that's too small that is too small let's go let's go hello how are you good nice to see you just went Charlie recognizes the Russian out there it looks like a house on the outside yeah it doesn't look like a restaurant very homey uh where are we going going to the main dining room right it's a strange entrance hello Dr Morris how are you I'm really blessing you I'm sorry to catch your name my name is Yuna but everybody has called me a tough Mars wow okay Doctor good to see you what's that in there that's what we go excellent who made that the chef under the supervision of me wow and are you always in the kitchen or I do everything just to make sure everything runs okay right who's the head chef that would be me young man nice to meet you and first name is Daniel the menu was designed by are you doing the menu yes good to meet you all can't wait to taste it thank you next lunch thank you very much and you're super will be all right with you thank you wow bizarre menu like something I have an office filing cabinet hi there how you doing brother thank you how are you I'm very well thank you Matthew great accent thank you how long have you been here almost two years I met Dr um Dr Morris can be a little overbearing sometimes it's just the way she wants everything to be perfect why do we have to call the doctor uh that's just she's Dr Morris but even in a restaurant yes the doctor's office is next door what literally next door literally next door what a headache oh believe me I think she's really taken on too much I personally think she's slowly but surely running herself into an early grave we have salad that need to take out now it doesn't matter it needs to be done we're taking it right now so I'll go for the Jamaican passes one veg I want beef got to go to have the hot flashes yeah which is your jerk chicken right that's our secret dish yes looks like you're having some hot flushes you're right yeah it's fine here is it yeah plus it's wearing this get up as well I mean I feel like I'm at a funeral sometimes when I come to work famous Church Chicken marriages and secret jerk sauce what's the secret behind it uh the owner of the restaurant makes the sauce really the owner pretty much does everything I'm not even sure the cooks even make the sauce seriously the chef doesn't even know the secret behind the sauce 20 that can't be right well it must be a phenomenal oxtail at twenty dollars yeah it's good let's have that as well okay excellent now stop sweating yeah and relax okay let's see what we got guys Juju bacon patties uh one beef one veggie your chicken and one oxtail okay let's go you guys we need to get the Jamaican patties first please yes Dr Morris everything Solace fits it's slacking charm and it's like eating inside of a an office block not good tell them let's go they're going they can't go any faster do we have the jerk sauce depending out right now dad yes Dr Morris we need the next plate are you working on this yes Dr Morris okay beef patty yep a little bit of more jerk sauce there and this is the veggie patty okay I'll leave you to enjoy those thank you absolutely gross the sauce is Dreadful the pastries raw soggy pile of dough they were kidnap me if I served that in Jamaica right now how are the patties and sauce is Dreadful I don't like it myself it's like a gloop the sad news about the Pate pastries undercooked hideous hideous let me get rid of these for you and this one is the jerk chicken hot flashes is that the same sauce yes so that way please honey take this way thank you look at my rice it looks like a silicone impact perfectly formed oh guys do not put any more jerk sauce on his plate he hates it nasty seasoning there cold how's our signature dish cold chicken it's disgusting overcooked rice and when was that chicken cooked I couldn't take it to be honest with you go and ask doctor this is dry as hell would it thank you when was the chicken made Dr Boris what it didn't like it no he said it's dry you know why jerk chicken is dry in Jamaica it's supposed to be dry he doesn't eat Jamaican food every day I eat it every day so I don't know what he knows of jerk chicken this is our oxtail student lima beans cartilage everywhere foreign oxtail sadly nothing's been trimmed so it's full of fat Bland and the temperature I mean everything across the board here was sort of barely lukewarm okay let me get rid of that for you what an embarrassment it sucks man like I've made points about this like everything they said you've already said before yeah I'm just glad that I was right exactly okay doctor I would like a word with you I'm not afraid of Chef Ramsay I'd like to talk to you and Kerry even if you had horns I wouldn't be afraid of him okay I'm I'm embarrassed I walk in a dining room that felt cold and just flat when the food arrives soulless everything was horrendous barely lukewarm dry and tasteless it's an insult to Jamaica the passes the actual pastry on the side was raw as for the jerk sauce disgusting I'm gonna say this um from the get-go I always felt that everything should be fresh cooked water you could be quiet he's talking okay let's move on shall we I got bigger issues honestly hot flashes isn't that a system of menopause you can not necessarily not necessarily it depends on how you perceive it forget the strange name that's Dreadful Jerk Chicken dry just a minute let me set you straight most Jerk Chicken in Jamaica are dry and Jamaica as a matter of fact dry rice let me finish I feel that the jerk chicken that we do are more moist than the one they do in Jamaica now let me tell you something also let me finish let me finish my sentence first you can accept dry and edible I can't I'm ready for an argument because I am not going to sit here and kiss your ass for trying to tell me that is a Jamaican jerk chicken trying to literally no no I'm not trying to imagine I wouldn't walk into your hospital and attempt to tell you your job I am telling you I don't know what kind of herb from Jamaica you've been smoking but that is disgusting crap Chef Ramsay came to this Jamaican restaurant hoping to find food rich in flavor but instead it was blandus not surprisingly he had a heated discussion with the owner most Jerk Chicken in Jamaica are dry let me tell you something also let me finish let me finish my sentence first that is disgusting crap still with a bad taste in his mouth Chef Ramsay returns to Kingston Cafe to see how it operates in a dinner service where does the food serve from the window it's right there that's the window there you're kidding me try to work with what we got Jesus Christ exactly stuffed jerk coconut rum shrimp as the first orders come into the kitchen okay let's go you guys let's go Kingston Cafe's complimentary salads get sent out to the diners folks your first course comes with every meal it's difficult the salad I ordered is it gonna be like similar to this it's going to be a little similar it is can I change my order sure what the is that in a martini glass the salad salad Daniel yes who put the salad in a martini glass is there a doctor in the house how many glasses there's trees in the corner there that they take oh my God you are kidding me Jesus Christ who's doing all this oh my good god um Gordon if you continue like that Jesus Christ actually gonna appear I hope so because I think that's what's needy right now dressing a salad takes seconds tell me what's wrong with that it gets soggy and it's fantastic turn around and tell the owner it's soggy and it's nasty it doesn't mean that it's really bad because he's never seen something like this before and when you're dressed in the salad in a bowl okay okay even though he was just planning on observing Chef Ramsay can't control himself and institutes his first change we've got fresh salads dressed to order and in a bowl well done excellent but Dr Morris make sure it is warm it's still the woman in charge can we give a better piece of chicken micromanaging whenever and wherever possible is that warm this is is not taste another piece of chicken I don't like it you don't like this okay they didn't like this two old people right here and they're not Jamaican they're not gonna like it Dr Morris doesn't really like to hear a lot of complaints about the food she does what she knows and wants to do what is that there chicken breast Daniel yes when was that cooked that was cooked yesterday is Christ doctor yes I can't believe we're doing this that was cooked last night it looks like a giraffe's tongue okay it makes me feel validated I guess that the points that I've been making for months are the points that he's making now do you have a dog at home don't feed them that can you just come over here okay now kioni is really getting me very upset suppose I punch him out because let me finish please be quiet first of all you want us to cook everything fresh why can't you do that you can't yes you can Jamaican food cannot be cooked fresh every day do you understand that mom we'll finish this later ah what is that there oh my God you are kidding me bags everywhere Christ Almighty oh please what's that in the microwave Grace when I first worked here I was like oh no really bags come on what's the addiction to bags is it a medical thing like donating blood in bags everything we've got is like in bags where do you want to put it then if you're not going to tell me that Rice stays better in a bag inside the steamer Madam I'm really sorry but you've lost the plot I don't like when you just so if you can tell me where you think I've disrespected you you told me that if I was crazy upstairs I'll tell you why practices and how you're running a restaurant is packed with stupidity I didn't say that you are demented didn't say anything like that at all you specifically say like this that's what you said to me let me finish if I say that to you how would you feel I'm not a delicate dangerous gonna take everything you say personally but let me tell you something the practices are ludicrous can I just show you something ready no answer just just feel that it's frozen it couldn't be well okay okay it should not be frozen okay well it is frozen no no no don't tell me okay okay another show no I've got to finish my sentence frozen solid disgusting overcooked chicken you're resisting it that's fine no no I'm trying to say it should not be frozen if they did it yesterday I understand okay but I've just told you it is right now you're running a hospital kitchen full of bags that I'm out of here let me see I'm crazy but certain things he says about Jamaican food I disagree with him so I'm not crazy I think the doctor needs a doctor who put the salad in a martini glass after a very revealing dinner service you're running a hospital kitchen full of bags Chef Ramsay knows that Kingston Cafe will never overcome its problems unless Dr Morris realizes she is causing the sickness not the Cure so mission number one this morning is a quick visit to the doctor's office located right next door to the restaurant good morning good morning do you want to come here come on when Chef Ramsay came to my office I was surprised because I did not expect him to come back okay you're so smart but you're unaware of the dramatic change that's needed to reposition this business why are you so stubborn I'm not stubborn the practice is you thought were correct last night's are backwards you're in denial well um I'm not in denial because I'm not in denial I'm not here to fight you well I'm here to help you okay just help me understand where you are financially what have you put into that restaurant within the last three years probably over three hundred thousand dollars you know I've just been using my credit card I borrowed money to just to maintain the restaurant so how much longer can you continue along these lines probably a month but that doesn't mean I'm gonna quit well you may not have a choice does your team does your son does your management understand okay my son doesn't tell you the honest truth my son is only telling you what he thinks you want to hear I appreciate you telling me he doesn't tell you that he's not dependable and doesn't show up ready no no I won't understand unless you tell me no you don't understand what I'm going through you ask them to do anything he argues if I say a he asks about B do you know how I'm hurt that I have my kids who I have sacrificed my life for and they don't follow through on things that they need to do and I have to be doing everything well this is a huge amount of pressure on one pair of shoulders isn't keoni worried about you in terms of I don't think he does I think the servers worry about me more than my son does and you know what hurts me is because my mom died when I was 10. and I didn't have a mom when I grew up and I just grew up and be determined to be somebody when I grew up and you are and you did it and you accomplished it former Olympian radiologist doctor come on don't let the negativity in the restaurant destroy your self-esteem no wonder you're agitated no wonder you're deeply concerned the pressure on your shoulders is ridiculous and you've done everything before this ration right in your life you've got every right to continue without self-esteem and you're not going to be dragged down by that restaurant this may be the first time in your life doctor that you need help and I'm here to okay I appreciate that let's not Clash I'm here to help okay okay I appreciate that good and I'm sorry I appreciate your honesty don't be sorry come on come here come here come on I really feel like I can trust him now and that really means a lot to me because I'm I'm not used to asking for help yuna's in pain she's desperate and she's got so much riding on her shoulders the big question for me is how committed is her son to helping his mum yeah I'm gonna get straight to the point what do you want out of these restaurants and how much are you committed to helping it turn around if you would have met me when the restaurant first opened it would have been a completely different vibe in what way I mean like I was really passionate about this thing I really was I was like look Mom this is a viable business and I pushed so hard for it and I wanted her to see that I was right but she doesn't want to approach the business in a way that'll make it work you seem to be in competition with your mother it's the nature of our relationship be aware of the financial mess that your mother's in she won't tell me this place is days away from closing she has horrendous credit card bills right her retirements in jeopardy and let me tell you something the most important lady in my life is my mother right and what she's done for me has been extraordinary hasn't your mum done more than you could ever imagine absolutely and that's coming from a lady that had no mum so drop the bravado and focus on your family because if this restaurant goes down you're going down with it got it all right thank you he's definitely right and I know that she needs help love my mother to death and I'm not leaving you know her to handle this by herself after important breakthrough conversations with Yuna and keoni oh my gosh Chef Ramsay looks to energize the restaurant and improve the quality of the food so tonight's dinner service will feature a barbecue on the patio with keoni at the helm that's what you'll be wearing later don't dirty it all right everyone in the neighborhood lifting their windows up and wow where's that smell come from by running a delicious barbecue outside Chef Ramsay wants Yuna to realize the merits of serving Jamaican food that is not only completely fresh but rich in flavor so the restrooms running in the restaurant and the barbecues taking place on the patio any questions Okay jump in have a little taste wow that looks amazing it smells good out here the chicken is good it means a lot coming from you because I like the chicken it's different but it was good I would give him a B plus but I'm worthy because people come in like the other one also so you don't want to change too much okay are you excited yeah yes sir good let's go because we're only half an hour as the doors open for dinner customers are offered the regular menu in the dining room or the special barbecue menu served on the patio at any time you can just go up and start serving yourself roasted corn with chili lime butter the colors and the smells everything was vibrant and exciting that looks so good it's pretty phenomenal it's a really good idea though while fioni oversees the barbecue which is already generating excitement I need shrimp they're defrosting right now head chef Daniel and the kitchen staff are unfortunately stuck in their same old habits what in the is that cups and bags cups and bags I thought the only thing went in bags were bodies I hate those bags oh gross so where's the french fries for tonight we're using the same rice that we made yesterday hell I'm extremely frustrated I wanted to make fresh beans and rice today it was not the decision Dr Morris wanted to make got no fresh rice on there okay apparently doctor's orders are use the old rice in the bag I'm sorry in spite of the frequent use of the microwave guys it's been 20 minutes on an order of Rudy shrimp we're just waiting for it the kitchen struggles to get food out to their customers I could have grown a beard by the time they bring my meal in the dining room the the atmosphere was a little like down where the food kept taking so long people just weren't generally happy whereas when I poke my head outside to the patio people were laughing they were having fun it was almost like two different restaurants tonight great news look how popular the Barbies were coming right and that smell nice makes you feel like you're back in Jamaica from Jamaica to depressing after what seemed like an eternity customers in the dining room are finally receiving their food but it doesn't appear to be worth the wait okay I'll let them know right now what's wrong with that they said it's too dry enough Daniel Daniel what she just wants to try something else she's recommending the barbecue we've got a stunning piece of salmon out there you want to try that don't get it now quickly drying overcooked is that still is that the frozen stuff yes that's the Frozen stuff it's robbery she's absolutely right thoroughly frustrated Chef Ramsay jumps into action and puts together an entree of barbecue salmon let's hope she enjoys I can't believe we're serving barbecue food in the dining room here we are Chef Ramsay plated it for you oh my god there you are okay thank you you're welcome oh my God first time patio yeah enjoy yeah thank you change is not easy you know but I was really impressed with how many people enjoy the barbecue tonight so I'm willing to allow him to tell me how I can make it better okay tonight A Tale of Two restaurants everybody's out in the patio we're very pleased inside that was different inside everything was bad yeah you're right we did confirm the barbecue worked clearly tonight we added something but we might have to take something away because it's been bugging me from the first minute I walked in here hang on a second yeah irritating bloody hell what is it does anybody know what what the is going on oh gosh fed up with the amount of food that is being reheated oh my God you are kidding me Chef Ramsay have to take something away hang on a second yeah is determined to get rid of this damaging practice oh there's more plastic here from Beverly Hills say goodbye to your bags looking at all that food the first thing that comes to me was dollars Yuna yes I want you to succeed tonight it stops we get rid of the bags we have a simple practice of cooking raw ingredients on the day and serving them trust me if we don't make major changes on relaunching this restaurant we don't stand a hope in hell good night see you in the morning good night thank you Jesus it was kind of hard to take I think it's really going to work out Dr Morris but he wants me to trust him so I'm gonna do that with Dr Morris seemingly on board Chef Ramsay and his team spend the next nine overnight hours bringing the Caribbean Spirit into Kingston Cafe boy good morning here on this very patio we had a taste of success right yeah yep now the idea is to get that success in through there ready yeah let's go here we go straight through oh my God oh my God how do you feel this is fantastic Chef Ramsay transformed this entire room into the Caribbean let's start with the Caribbean Blue we remove this artwork from the walls and got that Cabana effect that Caribbean feel yes oh my God I feel like I'm at the beach you know all I need now is a nice cocktail in my hand and it'll be a great day oh my God if you say oh my God any more times trust me he will appear the person who said to me when I arrived good God if you continue like that Jesus Christ actually gonna appear oh my God have a look at the tabletops gone is that white linen it's a casual exciting fun inviting dining room we've got some really nice woven still placemats and beautiful China and look what's on every table no that's the biggest thing along with the new Decor Chef Ramsay has replaced the tasteless uninspiring old menu and in its place a tasty Fresh menu that celebrates Caribbean cuisine please take a look at the Kingston Cafe delicious so beautiful just have a look at the vibrant colors first yes it's really beautiful more importantly it's fresh a taste of Jamaican platter everything on there you could wish for in a Jamaican restaurant yeah the patties are phenomenal the Kingston special barbecue that'll be done from outside barbecue chicken King Fish and a Tamarind marinated skirt steak it's beautiful it looks good right yes yes so you're gonna look good because we have a little fun with these and that's when you swept in Black we won't see it thank you yes yes now hold that pass them along they've got your names in there this shirt's definitely more casual feel than the white shirt and tie and I really think this has got to go start tasting that fish is perfect yeah it really is this is the best Jamaican food I've ever had this is actually probably the best food full stop I've ever had I love it um Chef Ramsay has opened so many avenues for me that I could never ever repay him for his kindness one more little surprise come through when I first arrived driving by I missed the place it wasn't clear enough time to make a statement Pasadena ready look at that oh wow you can see it for Miles Away yes but it was really exciting seeing a new sign that was so visible and colorful thank you I appreciate it so much now there's no way that anybody cannot see the sign let's make this service an amazing service yes okay with Chef Ramsay's Vision complete it's time to relaunch this Pasadena restaurant how are you guys today welcome to the new and improved Kingston Cafe as you can see we've got the new menus down I'll go with the jerk chicken the barbecue we're going to do a taste of makeup all right here we go all right you guys we've got a tasty Jamaican platter barbecued jerk chicken barbecue tameric skirt steak may I have some chips please minutes into dinner service money appetizer platter advertisers are leaving the kitchen at a steady Pace tuna Ceviche and lobster fritters are gonna come it's really good and more importantly customers are thrilled with what they are receiving but the real pressure is about to hit been backed up on ticket Jesus Royce I'm head chef Daniel is already a little flustered come on guys K13 k-13 they already got their food K13 already got their food oh no k-13 has already had their food why are we sending food twice who's organizing this it is me I need one person to start taking control yes I beg you yes what table is going next please let's all sing off the same page yes and we send P4 together yes I was mixing up some orders sending things to the wrong tables and that's that's unexcusable let's do the red snapper I've got that here I feel good red Snappy okay oh no he's black as hell why it overclocked look at me just tell me why it's not gonna help you I so want you to succeed not serving food like that you don't want tonight at the Kingston Cafe and after a promising start oh no head chef Daniel has lost his composure Jesus Christ and his standards he's black as hell things just weren't going the way we thought they would it overcooked and he gave it to the girl to sense all right let me redo it that table over there they were seated after us and because they've already eaten the food wasn't coming out in time and it made us look bad it was going downhill fast guys I'm sorry about this guys I'm gonna show you it is coming out okay Kiana what about the people been here for an hour mom what can you do two seconds look two seconds come in I need someone getting a grip of this now I'm waking them up because we make herself look stupid right yeah Dan's got to step over the plate yeah and you need to get them together a little bit Yeah relevant round yeah all right yeah we're sinking and we're falling behind all right Dan please just make sure that anything that you're doing you're doing two up or three um of the same page yes yeah this is what I need you guys start doing get rolls of chips and we're gonna start giving them to the table so they can munch on them while they're waiting on the food okay thank you thank you thank you everybody gets chips there's a little chips to hold you over this is really good hey guys there's also dessert that's floating around okay so make somebody else come on give me the ticket I take it in the back and get it done no Mom no do not knowing what's going on Mom I definitely want my mom to understand I can make this thing work around talk to the guests you're more important I can't talk to them no no no no you can't mom because I don't want to argue with you you like to argue this isn't an argument okay what number is this K7 stand away from this area you can't help her not right now I need two seconds with you please the shrimp um came back right now got to let him do it got to let keoni do it he's trying thank you yeah he's showing that level of commitment let him do it choose a dying room okay 30 seconds bobbing around each little table okay let him do it let him find his voice I just want to finish this order right here guys it's going too slow Dan yeah I understand that you can put more shrimp in there than that right no I see cool you can at least fit one more in there this is almost an hour on this ticket there you go gionee's leadership has helped stabilize the kitchen can you work on 4B patties and two jerk Wings allowing customers to finally get a taste of the New Kingston Cafe we just need to finish this how is everybody doing we love it we're enjoying good I really appreciate that I guarantee to you if you're gonna be so much faster and better okay the fact that I've opened up and is committed to keep his menu that's a big thing for me I grew up on patches in Jamaica and Kingston that the squash plant it was absolutely amazing it took it back to my childhood really yes thank you guys this is great all right guys dinner service is over yeah okay what a night yeah but we had a buzz out there on the patio and a buzz in the dining room right the customers clearly love the food that's good clearly we did have problems but there was one person that did step up and helped in a big way to turn things around kioli thank you yes thank you good job tonight keona really stepped up to the plate I'm so proud of them he did a fantastic job to all of you cook your hearts out serve with a smile good luck thank you thank you a little word with you through there yes thank you it's been a gigantic step forward and we are only going to get better now keoni he proved he's capable I know he is very intelligent young man I know but you have a tough decision in front if you're going to make him part of the business then commit to doing that either you make him feel like a partner in the business or you let him go you cut the Apron Strings one or the other okay okay your decision okay okay there's one more thing do you fancy a race oh you want to run yeah okay come no I'm joking initially I didn't like Chef Ramsay I'm telling you let me finish but now I realize that he has a wonderful heart he's gonna be so proud of us when he comes back what a week my goodness me I only hope that this Olympian doctor mother can now add successful restaurant to a resume why because she deserves it big time let me finish let me finish shortly after Chef Ramsay's departure Yuna decided to encourage keone to concentrate on his education and step back from the restaurant and you know I'll always love you love you kill you and I we're dedicated than ever she is committed to cooking fresh collaborating with her staff and maintaining the standards Chef Ramsay put in place please ensure it as long as I follow what coach Ramsey explained to me what we need to do it has to look good and it has to taste good the future of Kingston Cafe looks great\n"