**Title: Navigating Panasonic Warranty Issues: A Personal Account**
---
### Introduction
In a recent video I posted, I decided to cut out an extended portion of my experience dealing with Panasonic customer support and their warranty department. The situation was complex and quite lengthy, so I felt it didn’t fit well in the original video. However, many viewers expressed interest in hearing more about this ordeal, prompting me to share the full story here.
This article is dedicated to those who asked: a detailed account of my journey with Panasonic’s warranty process, their communication challenges, and the frustrating obstacles I faced while trying to repair my camera.
---
### The Problem Arises
When I purchased my first Panasonic G7 camera, I quickly noticed an issue with the top housing or dials. These components would randomly switch modes, disrupting my recordings even when using an external recorder like my Ninja Inferno. This problem wasn’t isolated; I had heard of similar issues from other users.
Frustrated but hopeful, I decided to send my camera in for a Return Material Authorization (RMA) under warranty. My goal was to get it repaired before the warranty expired. To expedite the process, I first contacted SquareTrade, which typically offers quicker exchanges. However, they advised me to contact Panasonic directly.
---
### Dealing with Panasonic
Upon contacting Panasonic, their representatives seemed cooperative at first. They acknowledged my one-year warranty and instructed me to send in the camera. Despite having a bit of time left on the warranty, I also looked into expanding it to three years, which Panasonic often offers as part of their deals. Eager to protect my investment, I sent in the necessary paperwork immediately.
However, what followed was an excruciating wait. It took them over a week just to acknowledge receipt of my camera. When they finally responded, they informed me that my warranty had expired—a claim I found perplexing. The camera hadn’t been out for three years yet, and I had clearly submitted the expanded warranty form.
Determined to resolve this, I escalated the issue on Twitter. After some back-and-forth with their customer service team, including a heated phone call, they eventually acknowledged my warranty and approved the repair. This process took weeks longer than expected due to poor communication and bureaucratic hurdles.
---
### The Cost of Repairs
Panasonic initially demanded a $75 inspection fee before proceeding with repairs. I was furious but complied, hoping for a resolution. Weeks passed without any updates from their end. Their repair status website was non-functional, providing no useful information. Every email inquiry went unanswered, leaving me in limbo.
Despite the lack of communication, my camera eventually arrived back with a repaired motherboard and top housing. The entire ordeal took over a month, nearly two months in total. While the camera is now functional, the experience left a sour taste in my mouth.
---
### Conclusion
In summary, dealing with Panasonic’s warranty process was an exercise in patience. Their customer service was slow, unresponsive, and often unhelpful. However, despite these challenges, they did eventually fix my camera. This frustrating yet ultimately successful journey highlights the importance of persistence when navigating complex warranty issues.
Thank you for reading this detailed account. If you found it helpful or have any questions, feel free to reach out. You can also support my work through [our fan funding options](https://apostv.com/support) and join our community on Discord at [ApostVox Discord Server](https://apostv.com/discord).
"WEBVTTKind: captionsLanguage: enso this is a weird one this is an excerpt from a video that I would have just recently posted that you've had not actually seen I actually cut this out of the video about me getting my second g7 I went on a fairly long rant or ramble about my experiences working with Panasonic customer support and their warranty department to try to get my original g7 fixed and that is what you're about to watch but I did not feel it really belonged in the original video and it was too long and rambling but a lot of people had asked to hear after I talked about it on Twitter about my experiences with this whole ordeal hold that whole ordeal so that's what you're about to watch right now useful tech education and gaming nostalgia that won't put you to sleep get subscribed and turn on notifications so you won't miss the next guide it was weird but it's been serving me pretty good so now I have the silver model and I have the black model so I also have both of them I also needed to send mine in for RMA to Panasonic I needed to use my warranty before the it expired to get it repaired because in both of my videos and I talked about the quality control issue of I've heard of a bunch of people and myself was included in this where something was wrong with the top housing or the dials and basically every time you touch the camera or just randomly appoints it would switch modes back and forth and that was ruining my recordings even with an external recorder like my ninja inferno it was still just causing a lot of problems I sent it in I contacted SquareTrade first because I had a warranty with them and usually they're quicker to just like swap you out to new one I wanted to see how quickly I could do it they said you're still within your one-year warranty contact Panasonic I contacted Panasonic they said yeah great send it in or I sent it in with a little bit left on my warranty but they said it would still be fine to be covered they waited an entire week to even like open it or check on it and then wrote back and said sorry your warranty expired we can't help you the issue is is that would have been the one-year warranty and I sent in when I got the camera they had they always have this deal but they had a deal to expand your warranty to a 3-year warranty I failed all of that out and sent that and literally as soon as I could because I knew how important that was and this was my one of my more recent big investments that I wanted to make sure we've covered I was like okay what the heck so keep in mind so I sent this in a little before Thanksgiving I think and I realized the holiday and the stuff was why there was a delay but they said it would be fine a week later it was like so that was like Tuesday or Wednesday ish maybe even actually Monday or Tuesday or before Thanksgiving this is like Thanksgiving week the week after that the next Monday or so they finally wrote back said nope warrantee expired we can't help you and so I start contacting them I'm like what the hell I have a three year warranty can't have expired and the camera hasn't even been out for three years at the time and they like wouldn't help me they just said it's expired we don't have any evidence of this and of course I don't have any evidence of this I just filled out something they wanted me to mail in it stapled my B&H gmail receipt to it and mailed it off I doesn't have anything like I could have made a copy but that one approved I sent it in to them and they just passed me off to customer service who asked for my proof of purchase I sent it to them and never heard back two weeks later I think or 1 or 1 or 2 weeks later keep in mind the delays of communicating in the first place I hear back that I need to pay like $75 for an inspection fee and of course then it cost even more to get repaired and now I'm getting mad and I take it to Twitter and they said they escalated my case and it took like a bunch of different email things I finally called up there and just got really mad with someone who kept insisting there wasn't a warranty and they finally looked into it and yeah they got my warranty form and it was apparently denied because they said I didn't include my proof of purchase now what I ended up sending to customer service when they asked for my proof of purchase was the original download of my receipt that I had from when I mailed it in like it was still dated like I I have clear memory of doing this and I still even had the original where I downloaded it from my email I print it you know I printed it to PDF to print it off still had it there and so they were able to finally put my receipt through got the warranty approved took like another few days plus a weekend to send me my warranty certificate and said they were covered and would start preparing it another week later they finally emailed back and said they can't find any signs of river they couldn't replicate my issue but they've heard of it plenty of times before so they just ordered replacement of the entire like PCB motherboard plus the top housing all in all it took me over a month to get my camera repaired looked at almost two months and sent back to me so that was an overly long waited I probably cut down a bit explanation TLDR warranty sucked communication with them sucked but they did fix my camera but the okay I just went on like a five minute explanation of this and this isn't the place for this the second reason I needed and so I'm realizing after I had already uploaded this excerpt and attended intended to make a go live that I did not finish this ramble with how my experience actually ended so I got an email saying that they couldn't replicate my issue but they heard of it before so they were gonna replace some stuff but then I never heard back regarding what the status of my camera was their website for this does not work at all it just says null results found if you try to check repair status and I kept asking them about it and they're like no just email us well I emailed a couple times trying to figure out and you know a week or so after they said they were repairing my camera what was going on never once have gotten to this day a single reply from their repair warehouse or anything like that it simply just kind of showed up one day so had it gone missing and shipping or something I would have no clue it hadn't even been shipped my way that was pretty frustrating but all in all cameras fixed I have it back this has been my experience this video is sponsored by viewers like you our videos would not be possible without the generosity of those of you who contribute to one of our fan funding options be a donor box twitch subscriptions direct contributions via PayPal or patreon to join our inner circle and get behind-the-scenes looks at you go to a post vox.com slash support to learn more and join us on discord at e post voxcom slash discord thanksso this is a weird one this is an excerpt from a video that I would have just recently posted that you've had not actually seen I actually cut this out of the video about me getting my second g7 I went on a fairly long rant or ramble about my experiences working with Panasonic customer support and their warranty department to try to get my original g7 fixed and that is what you're about to watch but I did not feel it really belonged in the original video and it was too long and rambling but a lot of people had asked to hear after I talked about it on Twitter about my experiences with this whole ordeal hold that whole ordeal so that's what you're about to watch right now useful tech education and gaming nostalgia that won't put you to sleep get subscribed and turn on notifications so you won't miss the next guide it was weird but it's been serving me pretty good so now I have the silver model and I have the black model so I also have both of them I also needed to send mine in for RMA to Panasonic I needed to use my warranty before the it expired to get it repaired because in both of my videos and I talked about the quality control issue of I've heard of a bunch of people and myself was included in this where something was wrong with the top housing or the dials and basically every time you touch the camera or just randomly appoints it would switch modes back and forth and that was ruining my recordings even with an external recorder like my ninja inferno it was still just causing a lot of problems I sent it in I contacted SquareTrade first because I had a warranty with them and usually they're quicker to just like swap you out to new one I wanted to see how quickly I could do it they said you're still within your one-year warranty contact Panasonic I contacted Panasonic they said yeah great send it in or I sent it in with a little bit left on my warranty but they said it would still be fine to be covered they waited an entire week to even like open it or check on it and then wrote back and said sorry your warranty expired we can't help you the issue is is that would have been the one-year warranty and I sent in when I got the camera they had they always have this deal but they had a deal to expand your warranty to a 3-year warranty I failed all of that out and sent that and literally as soon as I could because I knew how important that was and this was my one of my more recent big investments that I wanted to make sure we've covered I was like okay what the heck so keep in mind so I sent this in a little before Thanksgiving I think and I realized the holiday and the stuff was why there was a delay but they said it would be fine a week later it was like so that was like Tuesday or Wednesday ish maybe even actually Monday or Tuesday or before Thanksgiving this is like Thanksgiving week the week after that the next Monday or so they finally wrote back said nope warrantee expired we can't help you and so I start contacting them I'm like what the hell I have a three year warranty can't have expired and the camera hasn't even been out for three years at the time and they like wouldn't help me they just said it's expired we don't have any evidence of this and of course I don't have any evidence of this I just filled out something they wanted me to mail in it stapled my B&H gmail receipt to it and mailed it off I doesn't have anything like I could have made a copy but that one approved I sent it in to them and they just passed me off to customer service who asked for my proof of purchase I sent it to them and never heard back two weeks later I think or 1 or 1 or 2 weeks later keep in mind the delays of communicating in the first place I hear back that I need to pay like $75 for an inspection fee and of course then it cost even more to get repaired and now I'm getting mad and I take it to Twitter and they said they escalated my case and it took like a bunch of different email things I finally called up there and just got really mad with someone who kept insisting there wasn't a warranty and they finally looked into it and yeah they got my warranty form and it was apparently denied because they said I didn't include my proof of purchase now what I ended up sending to customer service when they asked for my proof of purchase was the original download of my receipt that I had from when I mailed it in like it was still dated like I I have clear memory of doing this and I still even had the original where I downloaded it from my email I print it you know I printed it to PDF to print it off still had it there and so they were able to finally put my receipt through got the warranty approved took like another few days plus a weekend to send me my warranty certificate and said they were covered and would start preparing it another week later they finally emailed back and said they can't find any signs of river they couldn't replicate my issue but they've heard of it plenty of times before so they just ordered replacement of the entire like PCB motherboard plus the top housing all in all it took me over a month to get my camera repaired looked at almost two months and sent back to me so that was an overly long waited I probably cut down a bit explanation TLDR warranty sucked communication with them sucked but they did fix my camera but the okay I just went on like a five minute explanation of this and this isn't the place for this the second reason I needed and so I'm realizing after I had already uploaded this excerpt and attended intended to make a go live that I did not finish this ramble with how my experience actually ended so I got an email saying that they couldn't replicate my issue but they heard of it before so they were gonna replace some stuff but then I never heard back regarding what the status of my camera was their website for this does not work at all it just says null results found if you try to check repair status and I kept asking them about it and they're like no just email us well I emailed a couple times trying to figure out and you know a week or so after they said they were repairing my camera what was going on never once have gotten to this day a single reply from their repair warehouse or anything like that it simply just kind of showed up one day so had it gone missing and shipping or something I would have no clue it hadn't even been shipped my way that was pretty frustrating but all in all cameras fixed I have it back this has been my experience this video is sponsored by viewers like you our videos would not be possible without the generosity of those of you who contribute to one of our fan funding options be a donor box twitch subscriptions direct contributions via PayPal or patreon to join our inner circle and get behind-the-scenes looks at you go to a post vox.com slash support to learn more and join us on discord at e post voxcom slash discord thanks\n"
