"WEBVTTKind: captionsLanguage: enall right well we'll get started since it's 3:30 Eastern Time thanks everybody for joining we've got people trickling in we had so many people sign up that I had to upgrade my zoom account to make sure everybody got in and which was a great problem to have this is our first ever 9 to 5 Mac Apple at work webinar so the Apple at work is the brand name I use for any enterprise content that we put out we have an apple at work podcast and then we also have a making the grade series or I cover k12 content as well and so a little bit about me my name is Bradley chambers for those you don't know me I'm from Chattanooga Tennessee which is about two hours north of Atlanta two hours south of Nashville we are right across the state line we're probably best known for having some of the fastest internet in the world we have everybody in our city has gigabit internet for $70 a month or less and so obviously in times like this I've been very very thankful for it and so I am a director of IT a school here in Chattanooga known as brayner Baptist school I've been here for about a decade so that's kind of my day job then I write for nine to five Mac as well that's my what I do at night instead of watching 30 rock reruns on Netflix or The Office reruns I write content and we usually those articles go out on the weekend and so I do a little bit contract IT work elsewhere for some local businesses this this has been a wild week this has been one of the most unique weeks of my life work wise it's probably been the hardest week I have worked fifteen hours a day I would dare say every day since Sunday and I am so glad it is the weekend I know many of you are feeling feeling that not because you're gonna get to relax this weekend but because you're probably so overwhelmed with work and you can finally catch up with maybe not new stuff coming in so again like I said I been riding for the past two years nine to five Mac so if you've got a great little community people that love apple and love enterprise that industry certainly is is growing as the Mac becomes ever more popular in the enterprise and obviously iPad and iPhone as we learned last year at the chant user conference that 100 percent of Fortune 500's have Apple and their enterprise so that it could be iPhones Hoopoe iPads could be max but a hundred percent of the fortune 500 and if you would have told me that 10 years ago I would have said you were crazy because that there were so many businesses that were just dead set against Apple dead set against integrating the Mac so it's been it's been a wild ride now this webinar is being recorded like we said so if you have to leave early you will be emailed a copy of it afterwards you'll be on the post on the 9 to 5 Mac YouTube page and we'll post in the blog as well so let's let's get started so we're covering a number of topics today about you know designing remote work for an IT perspective we're gonna talk to distant learning and then we're gonna hear from Sam Johnson a jam who he's their chief customer officer they basically went remote overnight and so I cut that that wasn't you know when we said it's conscious webinar I didn't plan on having a guest but then I kept watching the Jam folks on LinkedIn talk about how quickly they had done it and I thought you know if the business at that scale that's worldwide has done it that fast we should need to have them on so first thing I want to say is brief because I am telling this to myself I am struggling it is I've been in countless zoo meetings I've uploaded a good hundred gigabytes of videos to Vimeo and I am exhausted and so I think if I can give you one piece of advice you take from this today is to take them on with this weekend to breathe settle down and start thinking what this looks like long term if we this kind of this world continues through through past mid-april a lot of us are already planning so first thing I want to first thing I want to say is stay secure through all this the increased world crazy times you're gonna have the tendency to lower security policies stay secure and keep that top of mind because you ask those hackers don't take vacations keep your guard up and there's gonna be requests you're gonna have to deny four things but have your reasons for them and stick to them don't don't have those reasons and just just just because like have reasons for like while we can't change that configuration profile well I can't give you that application stay secure most of all okay yeah I think that's good that's good advice because you don't want to like through this craziness realize you've got like a data leak somewhere you're but you've been hacked and we just compound your problem second tip is try to eliminate clunky VPNs one I think if you've had a massive amount of workers go remote overnight you are charlatans with VP and rollout because that is not fun for anybody we I've helped some businesses local businesses through that and what I've seen is a major problem is like you're seeing mini isp installed routers are blocking stuff right from the core you're dealing with IP collisions on home networks using the same routing information and we'll cover customer-facing or your employee equipment here in a little bit but if you can design your network and your services around not having a use VPN it's still do it secure I think your life will be easier an IT and also your users lives will be dramatically easier because they're not gonna have to every time they want to do something get logged in through a VPN so again try to eliminate clunky VPNs and now and today may not be the time to do that but when things get back to normal maybe start kind of you know thinking is thinking through that now along that same line if there's one thing you should be taking away from this sudden move to remote work is that you need to be thinking cloud for essential services for the folks that I support moving them to their home meant only meant they didn't have access to their our printers we are a hundred percent cloud-based here at our school and we had been for a decade and I made this decision I really saw this coming in 2010 Rusted you know what everything's moving to software as a service we're going to strategically eliminate every on-site server we had and then in 2011 we had like three f5 tornadoes come through our city in the same day we lost power for a week at our school we were out of school for a week oddly enough I was in Atlanta when this happened at an apple certified Macintosh technician class which I did pass back but if you guys are Mac techs that was the class I was taking and we still could operate our school information system wasilla our accounting system was still a payroll still happened now if we were a situation we had all this stuff on site we didn't have power so there was no way to do it and what we did we were able to take company computers go to a local business that had power we can process payroll on their internet and so again if you aren't thinking cloud at this point you should be now it because again to me I want to treat my internal network the same as I treat everywhere else I want to assume in some ways no security on the network and I want to move the security up to the cloud up at the user login level so again if you aren't thinking cloud you should be now now this isn't necessary think but this is just a general like send your employees home you need to have solutions to keep your teams on track have whether it's Basecamp a Trello a slack your managers need to have a way to communicate their employees in a way that's in compliance and in a way to keep projects going and when I say in compliance I mean not group I messages they're to me that group I messages are one of the biggest security threats so I think a lot of organizations because you can't track them you can't archive them you can't do anything with them so rather than like lettin you know Department set up their own thing have a company approved way to have these group chats these group meetings whether it's a corporate zoom account whether it's a Basecamp account for project management so if your organization hasn't thought about that now start thinking about that because I guarantee you you're gonna start having shadow IT if you're not and you know the marketing department is going to end up in slag and the operations departments going to end up in Trello so set figure out what you need now and then get it out in a way that's approved by the company that can be in compliance the communications can be archived for legal reasons again I really I'm waiting for the first like lawsuit or the company or something with a group iMessage because they are not so much that that happens and it's not trackable and it's not able to be archived so kind of go along with that trust your people a big mistake that I see in a lot of these companies that are suddenly sitting their people home is they don't trust their people don't overload them with check-ins require they message you when they sign in the morning or when they're leaving trust that you've hired the right people and trust them to do their job because if you can't if they don't know what to do and you can't trust them to do it I see you've got the wrong people so give your people the flexible to do their work and trust it it happens and if it's not then you deal with it so this is a big one and Sam I'll let you chime in here to this if this thing if this like shut down this remote work phase goes on much longer you're gonna get to where like people are gonna need new machines and and so what what does that look like you know for companies now and honestly if you aren't thinking zero-touch then you are you kind of thinking through the wrong you're gonna have just a lot of problems so you think like okay if I got to buy 10 laptops today how do I get those out to the employees in a situation where I can't see them how do I get them authenticated in a way that I'm not gonna be there to help them if they need help let me see maybe it set up we can't remote in so you need to be thinking about how do you do zero touch and what zero touch means is you can take a shrink wrap device send it to an employee they unbox it and they're able to get signed in to other company applications so using like Apple businessmen's your Apple school manager with tools like Jam connect you can do that like they can authenticate through their G suite or their office 365 account that is what you need to be thinking is like how do i how do i do this now on the flip side you're also gonna be thinking is like how do i get get machines back that's awesome a problem so it may be where you send them a prepaid shipping label they put their old laptop in drop it back in the box send it to you when you get it back in obviously you got to disinfect it because you don't want those germs to stay on it we know keyboards can be some of the germiest places in the world and and then obviously then you can be commission it but that's something you got to think through because right now no one's thinking oh I'm getting a new laptop but like theoretically they will over the next few weeks and because so many businesses are distributed now and people are in a work from home situation or they have a home office business that's a solved problem you just got to have the the mindset on how to do it so where you're not your go-to pre-image computers you want to be able to again buy it from Apple ship it and have him on board you get all their applications get signed in get all their stuff set up and that's all a saw problem I love champ but most Indians can do that and again that the piece I like is the champ connect piece where you can authenticate and log into the Mac with an office 365 account or a g-suit account so let's get back up I skipped slide are you responsible for employ um networks now I honestly that is gonna be a massive question going forward like you know again like too much now we're all still working for a home and boy says hey my home office I don't get good Wi-Fi what do I do what do you do is that your problem like is that a company problem is an IT problem if it's broken and they can't do their job and they don't know how to fix it and there is peace saying it's the computers fault like what do you do so there's some things that think through their I don't have the answer but if the funds allow I think it would be ideal for companies to start kind of taking over that aspect of the company network whether it's like putting in a dedicated internet connect connection that's by the company like through through their ispeed but then they have a company installed router that eliminates a lot of variables and if you do need a VPN that can simplify that so the vendor we use for Wi-Fi extreme networks they have like a remote branch kit where you can get a router and an access point and then it's just like as you're trying a turnkey VPN back to the home office that may be something to consider and again I don't know that you need to be thinking about that today but long-term like what if employees at home they're hosting a webinar on zoom and the Wi-Fi craps out whose problem is that well it you know it may not be your fault but it'd be gonna become your problem for the company IT so you just start thinking about what would that look like if we did say hey we're having enough like IT Help Desk issues that are a hundred percent on the on the end-users network how do we just start to deal with that so things you can you think through that so if this is the tipping point for remote work and I think it is I think we're gonna come out of this and we're going to start to think that you know what we could always work remotely now schools I think schools still need to be face-to-face I think there's a lot of value from that but I think a lot of organizations you're gonna say you know we actually can do that and or at least part of the time so if that's the case what do you need to do different in the future not to but like thinking through a long term how will you redesign your network how will you redesign authentication how would you redesign deployment in a situation where 50 75 percent of your users may not be physically in the office now moving kind of shifting gears a little bit distance learning this is kind of my my forte now my school we did this over basically a day we are now we're unique like so if you're if you're listening and you've got 10,000 students what we did not gonna work for you we're unique that we have 300 students and I have enough teachers that I can I could literally go see every one of my teachers in an hour and do something so if I needed to install a piece of software on the computer and I didn't want to you know get it uploaded into the MDM I can just physically go do it so how we did it is probably not how you should do it but I think there's some principles that we can that guided us that you should definitely should be thinking about okay so now again this is like what we did in an emergency situation not planned so this is going to sound crazy so I so we thought like how can we get content to students in a way that's easy for teachers to do who were not prepared for this and easy for parents to do that can get get to their kids or their students access that they were not prepared for so we actually put the zoom we sign up if we're gonna zoom account we you did the upgrades and we put zoom when they're vise computers and I've taught the teachers how to record video lessons on zoom they were using the built-in annotation tools the built-in screen sharing just to record the videos now none of these were life these were just like you know them talking now they've done some lie but not not the core of their lessons they would save those videos send them to me I would them up onto our school Vimeo account and then they were on each grade had a password-protected page of our website as well as videos went as you can imagine that did not scale well this week I spent way too much time doing that it just didn't go we're making some changes I'm getting some help to do that in the coming weeks but for this week it worked so again this is like not ideal this was an emergency situation and I've talked to our headmaster about that and we've talked about like if we were ever to do this like plan like a distance learning disaster recovery plan like this is not what we would do this is what we did and we have like 24 hours to prepare because this this thing quickly went from like oh we should probably have something an idea 20 percent plan versus like this may happen tomorrow so this is what we did this required the least amount of training for our teachers and at least I my training for our parents and and that for me was the goal because when I go down here to the things that really you know my key tips focus on simplification for teachers because this is already changing the world's dramatically so you want to eliminate as many roadblocks with it as possible to allow them to just teach so if you're having to teach them software teach them how to look you use a new learning management system well they're gonna end up getting bogged down that learning management system and that's gonna affect the classroom okay second thing is focused on the ease of access for parents and students parents especially like if they're both working their lives are in chaos right now they're trying to work they've got the craziness that their work on top of getting their kids to learn I've got three kids at home it is crazy at home trying to get my kids through their school curriculum perfect right here is the enemy of working if it works roll with it it does not have to be perfect week one week two week three week four again if this is this way in August we got it we're gonna do something different and you will not have all the answers through this okay just just do what works that's the best I'm not setting it for you and what we've done is not perfect but our parents have been generally pretty happy with it and one of my final tips for you before we before we touch base with Sam is done over plan for next year a lot of schools and businesses are gonna come out of this and think they need to build and buy massive solutions if this happens again you know this might not ever happen again don't start tying up thousands and thousands of dollars on a might happen problem definitely start building out plans but don't assume that next spring or next fall this is going to happen in really over by stuff over commit to subscriptions and to programs just take it at the beginning take a breath think through okay what did you do what worked and like for our school we're gonna have a better learning management system situation ready to go in case this happens to again we're gonna have account setup in something like clever we're I'm a big fan of it's a single sign-on solution for schools I'm gonna have that ready to go and that's what we'll do maybe even do some training on it but I'm not going to spend too thousands of dollars you know with that so with that being said at this point I want to welcome Sam Johnson with Jam Sam welcome to our 95 Mac webinar thank you very much brother and for those playing the webinar bingo can you hear me all right we can hear you so tell us so you're the chief customer officer at Jam prior is there you the chief people officer chief customer officer which is a fairly invidious title to begin with but you know I've actually worked at Jam for a little over 12 years now and I'm pretty sure when you've worked at a company for that long in software specifically kind of miss fastest you just get to make up your own title ultimately I work with all of the teams across Jam to help deliver solutions and make sure that we're delivering the best possible products and experience for our customers so talk to us about the time on a jam at what point I assume last week did you guys realize we're at that we're gonna have to do something we gotta send these people home yeah I think I mean as everybody on the line knows this has been kind of a rapidly developing situation and we started looking at it very closely early in the week and and communicated with our team members within jams internally and said hey if people are feeling uncomfortable coming into work know that you can work from home and that's an option for you but it wasn't until Thursday for us in which we saw the mounting pressure and not not just that but just how quickly things were moving that we decided to make decision to take that a step further and actually ask our employees to work remote and unfortunately really in the position where we could make that decision I know that after that point it's continued to rapidly evolve and there's been a lot of governmental and local mandates and influences that have been put onto some organizations and they haven't necessarily been able to make that decision on their own they've had to follow the course of you know recommendations from from above them in order to kind of choose their course of action so um we we were able to make that decision on last Thursday and quite honestly the communication went out in the evening and by the next day we had already seen you know within 24 hours or our workforce was was pretty self assembled and working like remotely now I do want to make a very careful distinction in the fact that there's two different ways that we look at this number one is is remote capable and that's a lot of the technology and resources behind the scenes and the other one is about being remote enabled and remote enabled actually takes that a step further and it says how do you construct or how do you work with your teams to not only be able to do the things that you need to do but in to to actually embrace that capability to help your organization be productive in the environment that's yeah it's a great way because it's like you know there's idea there's like you can do this and how do we enable that versus that okay we can it's it's it's like possible in it and it works and it's certainly with you all because you're a worldwide organization that looks probably differently because it's not like hey we're in the same city we're sending everybody home like hey we are spread around the world and we now have every one of our employees at their house what what you know technically did you it was there any technical changes you had to make or think through before when this happened to it or was your network already set up to be able to just do this well in what respect are our capability was was already there and and and this is kudos to our IT team who has been like like you had mentioned before this has been a strategic direction for us for a long time and and it's interesting because being followers of Apple technology and being at one of those rare countries that only uses Apple technology the been on our kind of our track ever since you know that we began because apple technology adapts very well to the cloud type environments but we had you know we have over 1200 employees that work at Jed every person has a laptop as a primary device we we all use mobile phones or iPhones which which is a little bit different there's no desk phones within Jack which makes it interesting and that lends into that kind of that cloud infrastructure for all the business critical systems and it's not just for sales or or finances our our call center when you call in for support it actually routes through a cloud system and then rings an iPhone at the end of the day so we were very adaptable from the infrastructure technology standpoint but maybe a step further is just the the quantity of communication tools that we have at our disposal and we use a lot of different tools and in fact we we have the mediums of Salesforce chatter and we have slack we have web access time fairly prevalent ly we use the confluence or the JIRA suite of tools all these things exist for us to be able to interact with one another which which in some respects can make that very difficult but in times like this it actually really opens up the capabilities for what I'm talking about when I say remote enabled and when we did that transfer is really interesting because we started it off with a message from our CEO Dean Hager and instead of just sending an email encouraging everybody to work from home he actually he went home himself he set up a computer in a table and took a video of himself explaining what was happening and why we wanted for the safety of our employees and for the the purposes of continuing to be able to serve our customers and all of those around us that we were making this decision and it about a seven-minute video he sent it out on every communication line and said nothing more than hey everyone please watch this video and and what Dad did was it actually was much more powerful than than the the words that could come out of an email and that really speaks to the embracing of how to work remotely because communication exists on this spectrum in understanding what in how to use the different mediums of communication isn't about whether or not there's a right or a wrong but it's about the connection with individuals and I myself a very personal individual I like being in the presence of others I'm social but you're able to knock down some of those barriers of only being able to chat with people during the day or otherwise if you can mix it up and have team meetings face-to-face where everybody's video is on in fact one of the first experiences on Monday wasn't a company-wide meeting in which a thousand people all had their camera on and you could just cycle through the zoom and WebEx meeting to see that the everybody's face at their home and that doesn't a lot for the the the connection that people feel like they have working remotely with one another so that was a big thing and then the other one is we've really been leaning out our experts and unfortunately we've had a lot of people that already work remotely in different regions and they have been just extremely embracing of the rest of everyone and giving tips and tricks on how to to work with motely how to be comfortable how to make sure to take time for yourself and various other things across the board just to kind of get everybody accustomed to this new way of working so it's been very interesting from our perspective we were able to do it very fast but from from some respects we're still learning each and every day as well you mentioned those various tools that you all use and you know I don't think it's any coincidence that the rise of Apple and the enterprise coincides with the rise of software as a service and cloud apps because the whole argument you know ten years ago was we can't deploy max because all of our applications are windows-based or I have to do a bootcamp or a VMware that its cost and complexity well as everything is moved to the cloud that that excuse is gone and so it's like okay I can access you know Trello in the web or whatever tool your organization uses or it's a CRM tool and we use Salesforce so that I think that you know you think about the iteration of how those tools kind of evolved that led us to where a company could go remote overnight because you think about and I was think about that today like this the prevalence of Wi-Fi in our in our world in the homes and how important that this is imagine if this happened in 2008 schools are shut down like they just majority schools do not have the infrastructure it wouldn't have had the devices there wouldn't be the ability to quickly upload videos you think about like how bad and pull the internet connections might have been at that point it's a lot slower and so and there's still a lot of areas in the country and there in the world that are not there but we a lot of schools are able to do this and so we've almost been preparing without knowing it preparing our networks to go remote overnight because we have all these tools that you know aren't concerned about our security from where we're at you know like the the network based security where everything is about logging on to the network at the domain controller level and syncing with that and checking in with that it's one of like hey do you have credentials to log in whether that's multi-factor authentication those kind of things so it's it's more about that kind of security which i think is I think has definitely led us to where we're able to do this so so shifting gears taking off your internal hat on off and in putting on your external what's it like what are your customers saying what do they see your your enterprise and your k-12 customers what are they going through right now yeah you know I've been speaking about this very very generally I guess from from the perspective of our roles and our things and I know means believe that that there's probably the largest challenges that are out there because when we step outside of that and you think about some of the roles that really have very pertinent to do rather than general enablement this becomes a very rapidly different story and I'll give you an example of health care and we work with very fortunate to work with a lot of different healthcare organizations the University of California San Diego health services group is one and and I had the fortunate ability to talk with a leader over there this week and surprisingly enough you know they were already remote using iPads for one of the purposes of virtual visits with with patients and it was interesting to see that the number of visits that they had coming in had doubled in three days versus what they had done in the previous three years so that just speaks to the scale and the volume of what they're doing in there the new challenge became how to get iPads provision fast enough to be able to get to their care providers and and that's that's even more into what you were talking about before about how do I have some these these strategies and it really is about using that auto automated device enrollment in fact Geisinger another group that we work closely with I was prepping 50 iPads an hour in order to help their providers with with the virtual visits that are happening so these these doctor visit sees these on-demand virtual visits the doctors are having with one with patients right now is extremely important for the you know the landscape in the situation that we're in but it also extends beyond that just into not only general business and again we work with a lot of great companies I say P was was out on social media this week talking about how in preparations for you know new hires coming in and all the Apple news that came out there actually drop shipping you know share grabbed Apple devices straight to employees homes for for refreshes and new new new computers and mobile devices and they're using the automated device moment but another great example of Kunduz purpose-built application is in distant distant learning which you're obviously experiencing right now and we've seen a lot of folks you know take to the social media side Goose Creek out there this week talking about how now not only is the technology required out there but they need to make parents an active part of the discussion and so they were leveraging jamp parent app to give parents more control of the devices the one-to-one devices that they're sending and this is something that they had to do this one actually hit me even even closer at home my I have three three kids and which has become commonplace to hear of screaming kids and barking dogs in meetings such as this now and I apologize if that happens but my nine-year-old doesn't have a one-to-one program and this this week obviously had school closures occurring and I was contacted by her teacher and said hey we're trying to do everything we can we really don't have a plan put together but we know it to involve sending these iPads that are typically in a cart in a classroom home at the students and so I'd like to meet you in a you know alley winter it was a parking lot and I got the iPad from the teacher it was pretty sketchy but nonetheless I got at home and it is interesting you know working for just as long as I had me think that I was just say okay I know what to do here because of course it was managers damn but instead of doing that I just said you know Odessa is my daughter and I gave it and I said I presume you know what to do with this this is your iPad from school and she opened it up she said this isn't my iPad this is another student's iPad and I said well is there anything that you can do and she logged out of the Google classroom and she launched self-service and installed a few apps and within ten minutes and I had literally did nothing to it she says okay I'm in my classroom I see my assignment and I guess I have to go to school today anyway so this is a great example and I know there was so much behind the team that had to happen to make that work but it you know in an institution that wasn't prepared for distance learning they were they were able to get technology in the hands of the students and from that point moving forward with zero plan whatsoever the students were off and at least you know interacting with the teacher getting assignments interacting with one another using chat and it did mean a lot to the parents and it meant a lot to the students to have some level of normalcy in that in that whole situation and I know we're in a lot of different areas within that spectrum but it is something that is is possible and it's something that you know I think that we are able to take control of and it's it's kind of our calling right now to try to get to it as much as possible and the good news is is we're in this together and I as a result of that I do want to just kind of mention that this hasn't hit the wire yet learned that we haven't probably put this out there but jam you know we were able to take a team of 1200 remote within 24 hours and luckily that was because you know the the hard work that our IT work team put it up for several years we understand that that's not the situation for everyone and all in all we're here to help our mission is to help customers succeed with Apple and the first word and that is is the most important and it's really the most important during these times which is the help and and so effective immediately and we'll be communicating this out to everyone soon but for all existing Jam customers we want to do some things that to help them out as much as possible and the first one is to make sure that they're able to leverage the personal devices that they have just to maintain for that production and continuity and knowing that not everyone has institutional devices we want to make sure that they have the capability to deliver content to whoever that might be so if you're in a business if you're in a school we're allowing you to have unlimited you know BYOD you're personally owned devices enroll into your jamp instances at no additional cost until the end of September 2020 here and you can use those personally owned devices to get things like self-service on there to be able to set up different security policies or whatever is important to you additionally we've been doing this for 18 years we've gained a little bit of expertise and in the area of management we know that and so for all of those that are evaluating working with Jam we're eliminating any onboarding cost that would be associated with that we we also have a vast array of both virtual and remote options to help any organization out there expedite their work at home or their school at home programs so we want to make sure that we're actively involved and we will prioritize the onboarding for as many folks as we can we're going to help you get up and moving quickly and speaking of those virtual options we're also making sure that it zero cost you have access to all of the content that we have from a video capability we've got tons of different tutorials on how to you know do this zero-touch deployment directly to an employer a student's home and hadley set up how to do configuration deployments for VPNs we're creating content every single day specific for this purpose we're going to open that up and make it available for free specific to education first off we know that parents are now a part of the equation of management's scene so we're encouraging all of our existing customers to to use jamp parent and again no additional cost to anybody in fact it works both with Jam Pro and jams school and we want people to enable that and we've got a ton of content material available for you on consider to go about that and the second one is we know that for those that are out there that are feeling stuck or feeling like they have a current plan on how to get things going and they're not using Jam we're partnering very closely with Apple to make sure that for anybody who is bringing in new Apple devices you're having an extended evaluation or basically you can you can you can use our Jam school product for free for a trial period for four months with unlimited number of Apple devices just to make sure that you get up and gotten it and you've got the capability to leverage those Jim student apps the gym teacher acts the champion apps for the students that might be that's exciting that's all yeah that's that's awesome was what was the one that one more thing yeah one more thing and he just goes out to to ensure that we're doing we come to the health care providers out there we want to make sure that we're keeping the caregivers the patients and loved ones safe and connected so for the need of social distancing and and more virtually more more specifically for the seniors and health care providers any jam customer of setting up Apple devices for the purpose of telemedicine or communications between patients and their loved ones may use GM products for all those devices for no cost again until September 2020 so this applies to any organization focused on Senior Care I would like to implement yeah I'm really excited about telehealth of the future I talked with a company earlier this year about it and it was really really exciting and I had the flu last fall and get diagnosed remotely and it was it was very very interesting and felt like the way the future so those are some exciting things from jamp that's awesome you guys are reaching out to your customers and to people that don't that need a mobile device management solution so that's awesome information at this point we're going to take it you can ask if you have questions for me or Sam we should be open now I hope if not somebody send a chat but if there's anything we'll leave it open for 60 seconds or so if nothing comes in but yeah it's I am so happy this Friday I'm just planning on going to bed tonight and hopefully waking up with not that many emails that many emails in my inbox we are going to archive this video on our 95 Mac YouTube page I'm also going to take the audio and put it up as a podcast on the Apple at work podcast so if you're not subscribed to that you can do that on Apple podcast overcast Spotify again the the idea behind the podcast is it's a every other week thing 2025 minutes we're not trying to make another two-hour show and no one has immortan we all have plenty of those that we'd love to try to get through and so we got some cool I just recorded a new episode today with a cloud security company that's pretty exciting talking about their role with software service so subscribe to that so we're gonna we're gonna cut off here we'll end it here thanks for everybody for coming spending some of your Friday with us again we'll post this video if you'd like to re-watch it or share with colleagues we'll be on our YouTube page or as on the podcast as well and everybody stay safe say well smile breathe laugh we will get through this together we and we'll come out the other side much better off for it so everybody have a great weekend Sam thanks for joining thank youall right well we'll get started since it's 3:30 Eastern Time thanks everybody for joining we've got people trickling in we had so many people sign up that I had to upgrade my zoom account to make sure everybody got in and which was a great problem to have this is our first ever 9 to 5 Mac Apple at work webinar so the Apple at work is the brand name I use for any enterprise content that we put out we have an apple at work podcast and then we also have a making the grade series or I cover k12 content as well and so a little bit about me my name is Bradley chambers for those you don't know me I'm from Chattanooga Tennessee which is about two hours north of Atlanta two hours south of Nashville we are right across the state line we're probably best known for having some of the fastest internet in the world we have everybody in our city has gigabit internet for $70 a month or less and so obviously in times like this I've been very very thankful for it and so I am a director of IT a school here in Chattanooga known as brayner Baptist school I've been here for about a decade so that's kind of my day job then I write for nine to five Mac as well that's my what I do at night instead of watching 30 rock reruns on Netflix or The Office reruns I write content and we usually those articles go out on the weekend and so I do a little bit contract IT work elsewhere for some local businesses this this has been a wild week this has been one of the most unique weeks of my life work wise it's probably been the hardest week I have worked fifteen hours a day I would dare say every day since Sunday and I am so glad it is the weekend I know many of you are feeling feeling that not because you're gonna get to relax this weekend but because you're probably so overwhelmed with work and you can finally catch up with maybe not new stuff coming in so again like I said I been riding for the past two years nine to five Mac so if you've got a great little community people that love apple and love enterprise that industry certainly is is growing as the Mac becomes ever more popular in the enterprise and obviously iPad and iPhone as we learned last year at the chant user conference that 100 percent of Fortune 500's have Apple and their enterprise so that it could be iPhones Hoopoe iPads could be max but a hundred percent of the fortune 500 and if you would have told me that 10 years ago I would have said you were crazy because that there were so many businesses that were just dead set against Apple dead set against integrating the Mac so it's been it's been a wild ride now this webinar is being recorded like we said so if you have to leave early you will be emailed a copy of it afterwards you'll be on the post on the 9 to 5 Mac YouTube page and we'll post in the blog as well so let's let's get started so we're covering a number of topics today about you know designing remote work for an IT perspective we're gonna talk to distant learning and then we're gonna hear from Sam Johnson a jam who he's their chief customer officer they basically went remote overnight and so I cut that that wasn't you know when we said it's conscious webinar I didn't plan on having a guest but then I kept watching the Jam folks on LinkedIn talk about how quickly they had done it and I thought you know if the business at that scale that's worldwide has done it that fast we should need to have them on so first thing I want to say is brief because I am telling this to myself I am struggling it is I've been in countless zoo meetings I've uploaded a good hundred gigabytes of videos to Vimeo and I am exhausted and so I think if I can give you one piece of advice you take from this today is to take them on with this weekend to breathe settle down and start thinking what this looks like long term if we this kind of this world continues through through past mid-april a lot of us are already planning so first thing I want to first thing I want to say is stay secure through all this the increased world crazy times you're gonna have the tendency to lower security policies stay secure and keep that top of mind because you ask those hackers don't take vacations keep your guard up and there's gonna be requests you're gonna have to deny four things but have your reasons for them and stick to them don't don't have those reasons and just just just because like have reasons for like while we can't change that configuration profile well I can't give you that application stay secure most of all okay yeah I think that's good that's good advice because you don't want to like through this craziness realize you've got like a data leak somewhere you're but you've been hacked and we just compound your problem second tip is try to eliminate clunky VPNs one I think if you've had a massive amount of workers go remote overnight you are charlatans with VP and rollout because that is not fun for anybody we I've helped some businesses local businesses through that and what I've seen is a major problem is like you're seeing mini isp installed routers are blocking stuff right from the core you're dealing with IP collisions on home networks using the same routing information and we'll cover customer-facing or your employee equipment here in a little bit but if you can design your network and your services around not having a use VPN it's still do it secure I think your life will be easier an IT and also your users lives will be dramatically easier because they're not gonna have to every time they want to do something get logged in through a VPN so again try to eliminate clunky VPNs and now and today may not be the time to do that but when things get back to normal maybe start kind of you know thinking is thinking through that now along that same line if there's one thing you should be taking away from this sudden move to remote work is that you need to be thinking cloud for essential services for the folks that I support moving them to their home meant only meant they didn't have access to their our printers we are a hundred percent cloud-based here at our school and we had been for a decade and I made this decision I really saw this coming in 2010 Rusted you know what everything's moving to software as a service we're going to strategically eliminate every on-site server we had and then in 2011 we had like three f5 tornadoes come through our city in the same day we lost power for a week at our school we were out of school for a week oddly enough I was in Atlanta when this happened at an apple certified Macintosh technician class which I did pass back but if you guys are Mac techs that was the class I was taking and we still could operate our school information system wasilla our accounting system was still a payroll still happened now if we were a situation we had all this stuff on site we didn't have power so there was no way to do it and what we did we were able to take company computers go to a local business that had power we can process payroll on their internet and so again if you aren't thinking cloud at this point you should be now it because again to me I want to treat my internal network the same as I treat everywhere else I want to assume in some ways no security on the network and I want to move the security up to the cloud up at the user login level so again if you aren't thinking cloud you should be now now this isn't necessary think but this is just a general like send your employees home you need to have solutions to keep your teams on track have whether it's Basecamp a Trello a slack your managers need to have a way to communicate their employees in a way that's in compliance and in a way to keep projects going and when I say in compliance I mean not group I messages they're to me that group I messages are one of the biggest security threats so I think a lot of organizations because you can't track them you can't archive them you can't do anything with them so rather than like lettin you know Department set up their own thing have a company approved way to have these group chats these group meetings whether it's a corporate zoom account whether it's a Basecamp account for project management so if your organization hasn't thought about that now start thinking about that because I guarantee you you're gonna start having shadow IT if you're not and you know the marketing department is going to end up in slag and the operations departments going to end up in Trello so set figure out what you need now and then get it out in a way that's approved by the company that can be in compliance the communications can be archived for legal reasons again I really I'm waiting for the first like lawsuit or the company or something with a group iMessage because they are not so much that that happens and it's not trackable and it's not able to be archived so kind of go along with that trust your people a big mistake that I see in a lot of these companies that are suddenly sitting their people home is they don't trust their people don't overload them with check-ins require they message you when they sign in the morning or when they're leaving trust that you've hired the right people and trust them to do their job because if you can't if they don't know what to do and you can't trust them to do it I see you've got the wrong people so give your people the flexible to do their work and trust it it happens and if it's not then you deal with it so this is a big one and Sam I'll let you chime in here to this if this thing if this like shut down this remote work phase goes on much longer you're gonna get to where like people are gonna need new machines and and so what what does that look like you know for companies now and honestly if you aren't thinking zero-touch then you are you kind of thinking through the wrong you're gonna have just a lot of problems so you think like okay if I got to buy 10 laptops today how do I get those out to the employees in a situation where I can't see them how do I get them authenticated in a way that I'm not gonna be there to help them if they need help let me see maybe it set up we can't remote in so you need to be thinking about how do you do zero touch and what zero touch means is you can take a shrink wrap device send it to an employee they unbox it and they're able to get signed in to other company applications so using like Apple businessmen's your Apple school manager with tools like Jam connect you can do that like they can authenticate through their G suite or their office 365 account that is what you need to be thinking is like how do i how do i do this now on the flip side you're also gonna be thinking is like how do i get get machines back that's awesome a problem so it may be where you send them a prepaid shipping label they put their old laptop in drop it back in the box send it to you when you get it back in obviously you got to disinfect it because you don't want those germs to stay on it we know keyboards can be some of the germiest places in the world and and then obviously then you can be commission it but that's something you got to think through because right now no one's thinking oh I'm getting a new laptop but like theoretically they will over the next few weeks and because so many businesses are distributed now and people are in a work from home situation or they have a home office business that's a solved problem you just got to have the the mindset on how to do it so where you're not your go-to pre-image computers you want to be able to again buy it from Apple ship it and have him on board you get all their applications get signed in get all their stuff set up and that's all a saw problem I love champ but most Indians can do that and again that the piece I like is the champ connect piece where you can authenticate and log into the Mac with an office 365 account or a g-suit account so let's get back up I skipped slide are you responsible for employ um networks now I honestly that is gonna be a massive question going forward like you know again like too much now we're all still working for a home and boy says hey my home office I don't get good Wi-Fi what do I do what do you do is that your problem like is that a company problem is an IT problem if it's broken and they can't do their job and they don't know how to fix it and there is peace saying it's the computers fault like what do you do so there's some things that think through their I don't have the answer but if the funds allow I think it would be ideal for companies to start kind of taking over that aspect of the company network whether it's like putting in a dedicated internet connect connection that's by the company like through through their ispeed but then they have a company installed router that eliminates a lot of variables and if you do need a VPN that can simplify that so the vendor we use for Wi-Fi extreme networks they have like a remote branch kit where you can get a router and an access point and then it's just like as you're trying a turnkey VPN back to the home office that may be something to consider and again I don't know that you need to be thinking about that today but long-term like what if employees at home they're hosting a webinar on zoom and the Wi-Fi craps out whose problem is that well it you know it may not be your fault but it'd be gonna become your problem for the company IT so you just start thinking about what would that look like if we did say hey we're having enough like IT Help Desk issues that are a hundred percent on the on the end-users network how do we just start to deal with that so things you can you think through that so if this is the tipping point for remote work and I think it is I think we're gonna come out of this and we're going to start to think that you know what we could always work remotely now schools I think schools still need to be face-to-face I think there's a lot of value from that but I think a lot of organizations you're gonna say you know we actually can do that and or at least part of the time so if that's the case what do you need to do different in the future not to but like thinking through a long term how will you redesign your network how will you redesign authentication how would you redesign deployment in a situation where 50 75 percent of your users may not be physically in the office now moving kind of shifting gears a little bit distance learning this is kind of my my forte now my school we did this over basically a day we are now we're unique like so if you're if you're listening and you've got 10,000 students what we did not gonna work for you we're unique that we have 300 students and I have enough teachers that I can I could literally go see every one of my teachers in an hour and do something so if I needed to install a piece of software on the computer and I didn't want to you know get it uploaded into the MDM I can just physically go do it so how we did it is probably not how you should do it but I think there's some principles that we can that guided us that you should definitely should be thinking about okay so now again this is like what we did in an emergency situation not planned so this is going to sound crazy so I so we thought like how can we get content to students in a way that's easy for teachers to do who were not prepared for this and easy for parents to do that can get get to their kids or their students access that they were not prepared for so we actually put the zoom we sign up if we're gonna zoom account we you did the upgrades and we put zoom when they're vise computers and I've taught the teachers how to record video lessons on zoom they were using the built-in annotation tools the built-in screen sharing just to record the videos now none of these were life these were just like you know them talking now they've done some lie but not not the core of their lessons they would save those videos send them to me I would them up onto our school Vimeo account and then they were on each grade had a password-protected page of our website as well as videos went as you can imagine that did not scale well this week I spent way too much time doing that it just didn't go we're making some changes I'm getting some help to do that in the coming weeks but for this week it worked so again this is like not ideal this was an emergency situation and I've talked to our headmaster about that and we've talked about like if we were ever to do this like plan like a distance learning disaster recovery plan like this is not what we would do this is what we did and we have like 24 hours to prepare because this this thing quickly went from like oh we should probably have something an idea 20 percent plan versus like this may happen tomorrow so this is what we did this required the least amount of training for our teachers and at least I my training for our parents and and that for me was the goal because when I go down here to the things that really you know my key tips focus on simplification for teachers because this is already changing the world's dramatically so you want to eliminate as many roadblocks with it as possible to allow them to just teach so if you're having to teach them software teach them how to look you use a new learning management system well they're gonna end up getting bogged down that learning management system and that's gonna affect the classroom okay second thing is focused on the ease of access for parents and students parents especially like if they're both working their lives are in chaos right now they're trying to work they've got the craziness that their work on top of getting their kids to learn I've got three kids at home it is crazy at home trying to get my kids through their school curriculum perfect right here is the enemy of working if it works roll with it it does not have to be perfect week one week two week three week four again if this is this way in August we got it we're gonna do something different and you will not have all the answers through this okay just just do what works that's the best I'm not setting it for you and what we've done is not perfect but our parents have been generally pretty happy with it and one of my final tips for you before we before we touch base with Sam is done over plan for next year a lot of schools and businesses are gonna come out of this and think they need to build and buy massive solutions if this happens again you know this might not ever happen again don't start tying up thousands and thousands of dollars on a might happen problem definitely start building out plans but don't assume that next spring or next fall this is going to happen in really over by stuff over commit to subscriptions and to programs just take it at the beginning take a breath think through okay what did you do what worked and like for our school we're gonna have a better learning management system situation ready to go in case this happens to again we're gonna have account setup in something like clever we're I'm a big fan of it's a single sign-on solution for schools I'm gonna have that ready to go and that's what we'll do maybe even do some training on it but I'm not going to spend too thousands of dollars you know with that so with that being said at this point I want to welcome Sam Johnson with Jam Sam welcome to our 95 Mac webinar thank you very much brother and for those playing the webinar bingo can you hear me all right we can hear you so tell us so you're the chief customer officer at Jam prior is there you the chief people officer chief customer officer which is a fairly invidious title to begin with but you know I've actually worked at Jam for a little over 12 years now and I'm pretty sure when you've worked at a company for that long in software specifically kind of miss fastest you just get to make up your own title ultimately I work with all of the teams across Jam to help deliver solutions and make sure that we're delivering the best possible products and experience for our customers so talk to us about the time on a jam at what point I assume last week did you guys realize we're at that we're gonna have to do something we gotta send these people home yeah I think I mean as everybody on the line knows this has been kind of a rapidly developing situation and we started looking at it very closely early in the week and and communicated with our team members within jams internally and said hey if people are feeling uncomfortable coming into work know that you can work from home and that's an option for you but it wasn't until Thursday for us in which we saw the mounting pressure and not not just that but just how quickly things were moving that we decided to make decision to take that a step further and actually ask our employees to work remote and unfortunately really in the position where we could make that decision I know that after that point it's continued to rapidly evolve and there's been a lot of governmental and local mandates and influences that have been put onto some organizations and they haven't necessarily been able to make that decision on their own they've had to follow the course of you know recommendations from from above them in order to kind of choose their course of action so um we we were able to make that decision on last Thursday and quite honestly the communication went out in the evening and by the next day we had already seen you know within 24 hours or our workforce was was pretty self assembled and working like remotely now I do want to make a very careful distinction in the fact that there's two different ways that we look at this number one is is remote capable and that's a lot of the technology and resources behind the scenes and the other one is about being remote enabled and remote enabled actually takes that a step further and it says how do you construct or how do you work with your teams to not only be able to do the things that you need to do but in to to actually embrace that capability to help your organization be productive in the environment that's yeah it's a great way because it's like you know there's idea there's like you can do this and how do we enable that versus that okay we can it's it's it's like possible in it and it works and it's certainly with you all because you're a worldwide organization that looks probably differently because it's not like hey we're in the same city we're sending everybody home like hey we are spread around the world and we now have every one of our employees at their house what what you know technically did you it was there any technical changes you had to make or think through before when this happened to it or was your network already set up to be able to just do this well in what respect are our capability was was already there and and and this is kudos to our IT team who has been like like you had mentioned before this has been a strategic direction for us for a long time and and it's interesting because being followers of Apple technology and being at one of those rare countries that only uses Apple technology the been on our kind of our track ever since you know that we began because apple technology adapts very well to the cloud type environments but we had you know we have over 1200 employees that work at Jed every person has a laptop as a primary device we we all use mobile phones or iPhones which which is a little bit different there's no desk phones within Jack which makes it interesting and that lends into that kind of that cloud infrastructure for all the business critical systems and it's not just for sales or or finances our our call center when you call in for support it actually routes through a cloud system and then rings an iPhone at the end of the day so we were very adaptable from the infrastructure technology standpoint but maybe a step further is just the the quantity of communication tools that we have at our disposal and we use a lot of different tools and in fact we we have the mediums of Salesforce chatter and we have slack we have web access time fairly prevalent ly we use the confluence or the JIRA suite of tools all these things exist for us to be able to interact with one another which which in some respects can make that very difficult but in times like this it actually really opens up the capabilities for what I'm talking about when I say remote enabled and when we did that transfer is really interesting because we started it off with a message from our CEO Dean Hager and instead of just sending an email encouraging everybody to work from home he actually he went home himself he set up a computer in a table and took a video of himself explaining what was happening and why we wanted for the safety of our employees and for the the purposes of continuing to be able to serve our customers and all of those around us that we were making this decision and it about a seven-minute video he sent it out on every communication line and said nothing more than hey everyone please watch this video and and what Dad did was it actually was much more powerful than than the the words that could come out of an email and that really speaks to the embracing of how to work remotely because communication exists on this spectrum in understanding what in how to use the different mediums of communication isn't about whether or not there's a right or a wrong but it's about the connection with individuals and I myself a very personal individual I like being in the presence of others I'm social but you're able to knock down some of those barriers of only being able to chat with people during the day or otherwise if you can mix it up and have team meetings face-to-face where everybody's video is on in fact one of the first experiences on Monday wasn't a company-wide meeting in which a thousand people all had their camera on and you could just cycle through the zoom and WebEx meeting to see that the everybody's face at their home and that doesn't a lot for the the the connection that people feel like they have working remotely with one another so that was a big thing and then the other one is we've really been leaning out our experts and unfortunately we've had a lot of people that already work remotely in different regions and they have been just extremely embracing of the rest of everyone and giving tips and tricks on how to to work with motely how to be comfortable how to make sure to take time for yourself and various other things across the board just to kind of get everybody accustomed to this new way of working so it's been very interesting from our perspective we were able to do it very fast but from from some respects we're still learning each and every day as well you mentioned those various tools that you all use and you know I don't think it's any coincidence that the rise of Apple and the enterprise coincides with the rise of software as a service and cloud apps because the whole argument you know ten years ago was we can't deploy max because all of our applications are windows-based or I have to do a bootcamp or a VMware that its cost and complexity well as everything is moved to the cloud that that excuse is gone and so it's like okay I can access you know Trello in the web or whatever tool your organization uses or it's a CRM tool and we use Salesforce so that I think that you know you think about the iteration of how those tools kind of evolved that led us to where a company could go remote overnight because you think about and I was think about that today like this the prevalence of Wi-Fi in our in our world in the homes and how important that this is imagine if this happened in 2008 schools are shut down like they just majority schools do not have the infrastructure it wouldn't have had the devices there wouldn't be the ability to quickly upload videos you think about like how bad and pull the internet connections might have been at that point it's a lot slower and so and there's still a lot of areas in the country and there in the world that are not there but we a lot of schools are able to do this and so we've almost been preparing without knowing it preparing our networks to go remote overnight because we have all these tools that you know aren't concerned about our security from where we're at you know like the the network based security where everything is about logging on to the network at the domain controller level and syncing with that and checking in with that it's one of like hey do you have credentials to log in whether that's multi-factor authentication those kind of things so it's it's more about that kind of security which i think is I think has definitely led us to where we're able to do this so so shifting gears taking off your internal hat on off and in putting on your external what's it like what are your customers saying what do they see your your enterprise and your k-12 customers what are they going through right now yeah you know I've been speaking about this very very generally I guess from from the perspective of our roles and our things and I know means believe that that there's probably the largest challenges that are out there because when we step outside of that and you think about some of the roles that really have very pertinent to do rather than general enablement this becomes a very rapidly different story and I'll give you an example of health care and we work with very fortunate to work with a lot of different healthcare organizations the University of California San Diego health services group is one and and I had the fortunate ability to talk with a leader over there this week and surprisingly enough you know they were already remote using iPads for one of the purposes of virtual visits with with patients and it was interesting to see that the number of visits that they had coming in had doubled in three days versus what they had done in the previous three years so that just speaks to the scale and the volume of what they're doing in there the new challenge became how to get iPads provision fast enough to be able to get to their care providers and and that's that's even more into what you were talking about before about how do I have some these these strategies and it really is about using that auto automated device enrollment in fact Geisinger another group that we work closely with I was prepping 50 iPads an hour in order to help their providers with with the virtual visits that are happening so these these doctor visit sees these on-demand virtual visits the doctors are having with one with patients right now is extremely important for the you know the landscape in the situation that we're in but it also extends beyond that just into not only general business and again we work with a lot of great companies I say P was was out on social media this week talking about how in preparations for you know new hires coming in and all the Apple news that came out there actually drop shipping you know share grabbed Apple devices straight to employees homes for for refreshes and new new new computers and mobile devices and they're using the automated device moment but another great example of Kunduz purpose-built application is in distant distant learning which you're obviously experiencing right now and we've seen a lot of folks you know take to the social media side Goose Creek out there this week talking about how now not only is the technology required out there but they need to make parents an active part of the discussion and so they were leveraging jamp parent app to give parents more control of the devices the one-to-one devices that they're sending and this is something that they had to do this one actually hit me even even closer at home my I have three three kids and which has become commonplace to hear of screaming kids and barking dogs in meetings such as this now and I apologize if that happens but my nine-year-old doesn't have a one-to-one program and this this week obviously had school closures occurring and I was contacted by her teacher and said hey we're trying to do everything we can we really don't have a plan put together but we know it to involve sending these iPads that are typically in a cart in a classroom home at the students and so I'd like to meet you in a you know alley winter it was a parking lot and I got the iPad from the teacher it was pretty sketchy but nonetheless I got at home and it is interesting you know working for just as long as I had me think that I was just say okay I know what to do here because of course it was managers damn but instead of doing that I just said you know Odessa is my daughter and I gave it and I said I presume you know what to do with this this is your iPad from school and she opened it up she said this isn't my iPad this is another student's iPad and I said well is there anything that you can do and she logged out of the Google classroom and she launched self-service and installed a few apps and within ten minutes and I had literally did nothing to it she says okay I'm in my classroom I see my assignment and I guess I have to go to school today anyway so this is a great example and I know there was so much behind the team that had to happen to make that work but it you know in an institution that wasn't prepared for distance learning they were they were able to get technology in the hands of the students and from that point moving forward with zero plan whatsoever the students were off and at least you know interacting with the teacher getting assignments interacting with one another using chat and it did mean a lot to the parents and it meant a lot to the students to have some level of normalcy in that in that whole situation and I know we're in a lot of different areas within that spectrum but it is something that is is possible and it's something that you know I think that we are able to take control of and it's it's kind of our calling right now to try to get to it as much as possible and the good news is is we're in this together and I as a result of that I do want to just kind of mention that this hasn't hit the wire yet learned that we haven't probably put this out there but jam you know we were able to take a team of 1200 remote within 24 hours and luckily that was because you know the the hard work that our IT work team put it up for several years we understand that that's not the situation for everyone and all in all we're here to help our mission is to help customers succeed with Apple and the first word and that is is the most important and it's really the most important during these times which is the help and and so effective immediately and we'll be communicating this out to everyone soon but for all existing Jam customers we want to do some things that to help them out as much as possible and the first one is to make sure that they're able to leverage the personal devices that they have just to maintain for that production and continuity and knowing that not everyone has institutional devices we want to make sure that they have the capability to deliver content to whoever that might be so if you're in a business if you're in a school we're allowing you to have unlimited you know BYOD you're personally owned devices enroll into your jamp instances at no additional cost until the end of September 2020 here and you can use those personally owned devices to get things like self-service on there to be able to set up different security policies or whatever is important to you additionally we've been doing this for 18 years we've gained a little bit of expertise and in the area of management we know that and so for all of those that are evaluating working with Jam we're eliminating any onboarding cost that would be associated with that we we also have a vast array of both virtual and remote options to help any organization out there expedite their work at home or their school at home programs so we want to make sure that we're actively involved and we will prioritize the onboarding for as many folks as we can we're going to help you get up and moving quickly and speaking of those virtual options we're also making sure that it zero cost you have access to all of the content that we have from a video capability we've got tons of different tutorials on how to you know do this zero-touch deployment directly to an employer a student's home and hadley set up how to do configuration deployments for VPNs we're creating content every single day specific for this purpose we're going to open that up and make it available for free specific to education first off we know that parents are now a part of the equation of management's scene so we're encouraging all of our existing customers to to use jamp parent and again no additional cost to anybody in fact it works both with Jam Pro and jams school and we want people to enable that and we've got a ton of content material available for you on consider to go about that and the second one is we know that for those that are out there that are feeling stuck or feeling like they have a current plan on how to get things going and they're not using Jam we're partnering very closely with Apple to make sure that for anybody who is bringing in new Apple devices you're having an extended evaluation or basically you can you can you can use our Jam school product for free for a trial period for four months with unlimited number of Apple devices just to make sure that you get up and gotten it and you've got the capability to leverage those Jim student apps the gym teacher acts the champion apps for the students that might be that's exciting that's all yeah that's that's awesome was what was the one that one more thing yeah one more thing and he just goes out to to ensure that we're doing we come to the health care providers out there we want to make sure that we're keeping the caregivers the patients and loved ones safe and connected so for the need of social distancing and and more virtually more more specifically for the seniors and health care providers any jam customer of setting up Apple devices for the purpose of telemedicine or communications between patients and their loved ones may use GM products for all those devices for no cost again until September 2020 so this applies to any organization focused on Senior Care I would like to implement yeah I'm really excited about telehealth of the future I talked with a company earlier this year about it and it was really really exciting and I had the flu last fall and get diagnosed remotely and it was it was very very interesting and felt like the way the future so those are some exciting things from jamp that's awesome you guys are reaching out to your customers and to people that don't that need a mobile device management solution so that's awesome information at this point we're going to take it you can ask if you have questions for me or Sam we should be open now I hope if not somebody send a chat but if there's anything we'll leave it open for 60 seconds or so if nothing comes in but yeah it's I am so happy this Friday I'm just planning on going to bed tonight and hopefully waking up with not that many emails that many emails in my inbox we are going to archive this video on our 95 Mac YouTube page I'm also going to take the audio and put it up as a podcast on the Apple at work podcast so if you're not subscribed to that you can do that on Apple podcast overcast Spotify again the the idea behind the podcast is it's a every other week thing 2025 minutes we're not trying to make another two-hour show and no one has immortan we all have plenty of those that we'd love to try to get through and so we got some cool I just recorded a new episode today with a cloud security company that's pretty exciting talking about their role with software service so subscribe to that so we're gonna we're gonna cut off here we'll end it here thanks for everybody for coming spending some of your Friday with us again we'll post this video if you'd like to re-watch it or share with colleagues we'll be on our YouTube page or as on the podcast as well and everybody stay safe say well smile breathe laugh we will get through this together we and we'll come out the other side much better off for it so everybody have a great weekend Sam thanks for joining thank you\n"