**Understanding Touch ID and Face ID: Tips and Troubleshooting**

When it comes to unlocking your iPhone, you might think that once you've enabled Touch ID or Face ID, you're good to go. However, there are some nuances to consider. For instance, even after enabling Touch ID or Face ID, you can still see notifications on the lock screen. This might seem like a minor issue, but it's worth noting that this feature is still available even when you've unlocked your phone.

If you want to quickly check your notifications, all you need to do is press the home button or swipe up on the iPhone 10 interface. You'll get to the home screen, where you can see your notifications, wallpaper, and other features like the home screen's lock screen wallpaper. Once you're done checking your notifications, you can proceed with Touch ID or Face ID by pressing the home button or swiping up.

However, what happens if you look at your phone without unlocking it? You might miss out on important notifications that could be waiting for you when you finally unlock it. This is especially true if you're in a situation where you need to access your iPhone quickly, such as during an emergency.

**Enabling Touch ID or Face ID: The Process**

To enable Touch ID or Face ID, you'll need to go through the setup process. For Touch ID, this involves scanning your fingerprint and creating a template of it. Once you've created your fingerprint template, you can unlock your iPhone with just one scan. However, if you're using an older iPhone model that doesn't have Touch ID, you might be presented with a passcode instead.

On the other hand, Face ID is a facial recognition system that uses advanced algorithms to identify and authenticate users. To enable Face ID on your iPhone 10, you'll need to scan your face and create a template of it. Once you've created your facial template, you can unlock your iPhone with just one glance.

However, there are some scenarios where you might be prompted to enter a passcode instead of using Touch ID or Face ID. These include situations where the right fingerprint is not present, the wrong finger is used, or the wrong face is recognized by the system.

**SOS: Emergency Feature**

One such scenario that could lead to this situation is when the iPhone's SOS feature is enabled. This feature allows you to quickly contact emergency services by pressing the power button five times. However, in some cases, this feature can cause the Face ID or Touch ID system to be disabled temporarily.

This might happen if someone tries to use the wrong fingerprint or face while the phone is in SOS mode, resulting in a timeout screen that prompts the user to enter their passcode. In such cases, you'll need to enter your passcode to re-enable Touch ID or Face ID. This process can occur even after multiple attempts with the right finger or face, and it's not just limited to iPhone 10 models.

**Troubleshooting Tips**

So, what happens when you get stuck in this situation? How do you troubleshoot and resolve the issue? According to our sources, if the iPhone restarts after being turned off, you'll need to enter your passcode to re-enable Touch ID. This is because the lock screen will ask you to re-enable Touch ID after a reboot.

However, there's another scenario that could lead to this situation: when the SOS feature is enabled and the wrong fingerprint or face is used while the phone is in emergency mode. In such cases, the iPhone might temporarily disable Face ID or Touch ID until you enter your passcode. This is designed as an added layer of security to ensure that only authorized users can access your device.

In summary, while Touch ID and Face ID are convenient features for unlocking your iPhone, there are some nuances to consider when it comes to notifications, SOS mode, and troubleshooting tips. By understanding these intricacies, you can get the most out of your iPhone's advanced biometric security system.

"WEBVTTKind: captionsLanguage: enlet's talk about how face ID in touch ID works the current situation where Apple's face ID recognition system reportedly failed at their Apple iPhone 10 event or iPhone 8 event so why would this happen let me go ahead and explain how face ID and touch ID works for those who may not know now last night I saw a video on youtube from unbox therapy and you see that in this video has suggested that face ID could be impacted by either makeup sweat or the way your face changes now face ID doesn't scan for skin color it doesn't matter if you're wearing glasses it doesn't matter if you curl your hair it doesn't matter if you wear makeup it doesn't matter if you have lipstick if you grow beer it doesn't really matter the face ID will scan your face and will connect dots according to the registered face it doesn't look for skin complexion it doesn't look for glasses it doesn't do look for any of this stuff you'll see once we have the iPhone in house in this channel what I focus on is iOS software for the most part so I thought I'd share my two cents on this situation now face ID security and touch ID security prompts work exactly the same there's five tries you get five tries or face ID is disable or touch ID is disabled let me gotta roll the clip and show you guys what I'm talking about so Craig federighi goes on stage looks at the device tries to unlocks swipes up and it doesn't work now here is the screenshot in question this is it now the screenshot reads as follows enter passcode your passcode is required to enable face ID enable is the key word first off there's two elements to the lock screen to unlocking the right foot when you look at it face ID will scan your face you see the lock up at the top will unlock but it won't take you to the home screen now the reason for that is because when you unlock your iPhone by using touch ID you can still see your notifications same thing applies with face ID then you can go ahead and press the home button or swipe up on the iPhones 10 interface and you'll get to the home screen so you don't want to just look at your phone and miss all your notifications when you look at it instantly you want to look at it you know unlock it tells you that it is unlocked you can still see your notification to homescreen wallpaper and then if you want to proceed you can proceed by pressing on touch ID or in this case face ID swiping up but let's go ahead and get into the screenshot in questions so enter your passcode your passcode is required to enable touch ID in this case because I'm using an iPhone 7 plus well for face ID you get the same message instead of touch ID you get face ID now why would you get this message well there's three ways you can get this message and this is basically a timeout screen that prompts you to enter your passcode regardless if the right fingerprint is present or right face is present or not after five attempts or after it's lockout timeout feature it kicks in no matter what you do passcode is required to enable no matter what so let me show you how this can happen one of the ways this can happen is if your power off your iPhone and you reboot it the lock screen will ask us to re-enable touch ID we have to enter our passcode so enter passcode touch ID or across your passcode when your iPhone restarts so no matter if the right fingerprint is here or not which is my thumb by the way you have to enter your passcode to enable it after a reboot now this is not the screen shot we're talking about so that option is out of the question that's not what happened at the event the iPhone was not rebooted however there's another option that you will get a timeout or request pass go to a name of this or to an able to touch ID or face ID and that is SOS so SOS it's an emergency feature so if you press the power button five times it will contact emergency service and it will come for you now why would this feature disabled face ID or touch ID well let's say your situation you pass out you have a situation where you're not conscious and before that happens you enable the emergency feature SOS by pressing five times when you disable it you're either passed out or not conscious so you know automatically disable touch ID or face ID so someone can't scan your face or your finger to get access to your phone while you're not conscious that times out and disabled face ID or touch ID so no matter how many times I use the right thumb is not gonna allow me to enter which would happen to correct Ariki timed out no matter if it's can this face or not it will not let them into the iPhone so that probably didn't happen so what is the third option so the third option is scanning the wrong finger or the wrong face in this case think of my finger be in the face and touch ID be in the 3d camera on the iPhone to scan with face ID so if I try once this is a fill attempt try again so that's not what happened try to try again now those are fill attempts on the third try you're gonna get touch ID or passcode it's telling you you're halfway through the process if you don't get the right one now we're gonna disable the phone you're gonna have to enter the passcode so five strikes and you're out three strikes you go to learning like this so let's go back for another failed attempt it's gonna warn you again and finally five we're gonna disabled so your passcode is required to enable touch ID now what happens this is the option that I think and this is the way that Apple's iPhone 10 locked itself out now the iPhone 10 was the last presentation it would most likely blasting many people throughout the conference and then when Craig federighi went to unlock it I told him that to re-enable the face ID or touch ID you would have to enter the passcode so in this case no matter how many times he would try with the right fingerprint or right to face you would have to enter that passcode to re-enable and that is what I think happened at this event most likely however we're gonna be testing face ID when we get the iPhone 10 here in the house now keep in mind face ID can only register one face unlike touch ID where you can register multiple fingers you can't register multiple faces to unlock I know I had that question as well face ID only one face and that is the explanation I have for you guys I hope you guys enjoy the video and I learned a little something in the process it's when I do I hope and I'll see you on the next one pleaselet's talk about how face ID in touch ID works the current situation where Apple's face ID recognition system reportedly failed at their Apple iPhone 10 event or iPhone 8 event so why would this happen let me go ahead and explain how face ID and touch ID works for those who may not know now last night I saw a video on youtube from unbox therapy and you see that in this video has suggested that face ID could be impacted by either makeup sweat or the way your face changes now face ID doesn't scan for skin color it doesn't matter if you're wearing glasses it doesn't matter if you curl your hair it doesn't matter if you wear makeup it doesn't matter if you have lipstick if you grow beer it doesn't really matter the face ID will scan your face and will connect dots according to the registered face it doesn't look for skin complexion it doesn't look for glasses it doesn't do look for any of this stuff you'll see once we have the iPhone in house in this channel what I focus on is iOS software for the most part so I thought I'd share my two cents on this situation now face ID security and touch ID security prompts work exactly the same there's five tries you get five tries or face ID is disable or touch ID is disabled let me gotta roll the clip and show you guys what I'm talking about so Craig federighi goes on stage looks at the device tries to unlocks swipes up and it doesn't work now here is the screenshot in question this is it now the screenshot reads as follows enter passcode your passcode is required to enable face ID enable is the key word first off there's two elements to the lock screen to unlocking the right foot when you look at it face ID will scan your face you see the lock up at the top will unlock but it won't take you to the home screen now the reason for that is because when you unlock your iPhone by using touch ID you can still see your notifications same thing applies with face ID then you can go ahead and press the home button or swipe up on the iPhones 10 interface and you'll get to the home screen so you don't want to just look at your phone and miss all your notifications when you look at it instantly you want to look at it you know unlock it tells you that it is unlocked you can still see your notification to homescreen wallpaper and then if you want to proceed you can proceed by pressing on touch ID or in this case face ID swiping up but let's go ahead and get into the screenshot in questions so enter your passcode your passcode is required to enable touch ID in this case because I'm using an iPhone 7 plus well for face ID you get the same message instead of touch ID you get face ID now why would you get this message well there's three ways you can get this message and this is basically a timeout screen that prompts you to enter your passcode regardless if the right fingerprint is present or right face is present or not after five attempts or after it's lockout timeout feature it kicks in no matter what you do passcode is required to enable no matter what so let me show you how this can happen one of the ways this can happen is if your power off your iPhone and you reboot it the lock screen will ask us to re-enable touch ID we have to enter our passcode so enter passcode touch ID or across your passcode when your iPhone restarts so no matter if the right fingerprint is here or not which is my thumb by the way you have to enter your passcode to enable it after a reboot now this is not the screen shot we're talking about so that option is out of the question that's not what happened at the event the iPhone was not rebooted however there's another option that you will get a timeout or request pass go to a name of this or to an able to touch ID or face ID and that is SOS so SOS it's an emergency feature so if you press the power button five times it will contact emergency service and it will come for you now why would this feature disabled face ID or touch ID well let's say your situation you pass out you have a situation where you're not conscious and before that happens you enable the emergency feature SOS by pressing five times when you disable it you're either passed out or not conscious so you know automatically disable touch ID or face ID so someone can't scan your face or your finger to get access to your phone while you're not conscious that times out and disabled face ID or touch ID so no matter how many times I use the right thumb is not gonna allow me to enter which would happen to correct Ariki timed out no matter if it's can this face or not it will not let them into the iPhone so that probably didn't happen so what is the third option so the third option is scanning the wrong finger or the wrong face in this case think of my finger be in the face and touch ID be in the 3d camera on the iPhone to scan with face ID so if I try once this is a fill attempt try again so that's not what happened try to try again now those are fill attempts on the third try you're gonna get touch ID or passcode it's telling you you're halfway through the process if you don't get the right one now we're gonna disable the phone you're gonna have to enter the passcode so five strikes and you're out three strikes you go to learning like this so let's go back for another failed attempt it's gonna warn you again and finally five we're gonna disabled so your passcode is required to enable touch ID now what happens this is the option that I think and this is the way that Apple's iPhone 10 locked itself out now the iPhone 10 was the last presentation it would most likely blasting many people throughout the conference and then when Craig federighi went to unlock it I told him that to re-enable the face ID or touch ID you would have to enter the passcode so in this case no matter how many times he would try with the right fingerprint or right to face you would have to enter that passcode to re-enable and that is what I think happened at this event most likely however we're gonna be testing face ID when we get the iPhone 10 here in the house now keep in mind face ID can only register one face unlike touch ID where you can register multiple fingers you can't register multiple faces to unlock I know I had that question as well face ID only one face and that is the explanation I have for you guys I hope you guys enjoy the video and I learned a little something in the process it's when I do I hope and I'll see you on the next one please\n"