I'm Blown Away

As I walked into the newly renovated River Rock Inn, I couldn't help but feel a sense of awe and wonder. The rustic charm that once defined the space had been replaced with modern amenities and sleek decor. Gone were the days of creaky dinosaur TV sets, and in their place were state-of-the-art flat screens that seemed to glow with an otherworldly light. I was overwhelmed by the sheer scale of the transformation, but in the best possible way.

Ken, the inn's newly inspired owner, greeted me warmly as we stood amidst the sea of fresh linens and stunning natural textures. He beamed with pride, clearly thrilled with the results of his renovation efforts. "It's still a country inn," he said, smiling, "but it's 2012 now." I couldn't help but agree – the River Rock had never looked more vibrant or inviting.

As we made our way to the room next door, Ken regaled me with stories of how he'd managed to breathe new life into the establishment. From updating the router to installing stunning natural tables, it seemed like every aspect of the inn had been revamped. The attention to detail was impressive, and I found myself feeling a sense of wonder at the sheer scale of Ken's vision.

Meanwhile, Gordon Ramsay – yes, that Gordon Ramsay – was busy whipping up a storm in the kitchen. He'd brought his expertise to the River Rock, helping Chef Seth develop a fresh local menu that was quickly winning over the hearts (and taste buds) of the inn's guests. As I watched him expertly plate dish after dish, I couldn't help but feel grateful for the chance to see this culinary mastermind in action.

The evening was shaping up to be a memorable one, with Ken's friends and family gathered to celebrate the relaunch of the River Rock. The atmosphere was electric, with laughter and chatter filling the air as guests mingled and socialized. I spotted some familiar faces from previous visits, including my brother and his mother, who were both looking radiant in their new surroundings.

As we made our way around the room, Ken introduced me to his new friends – a lovely couple who had been charmed by the inn's warm hospitality and stunning decor. They chatted with us about everything from the local cuisine to their favorite travel destinations, and I was struck by their genuine warmth and enthusiasm for the River Rock.

Just as we were getting settled in, Ken asked me if he could have my cell number – a cheeky request that left me giggling in response. It was clear that he'd brought his A-game to this relaunch event, determined to make it one to remember. And with Gordon Ramsay on hand, the culinary possibilities were endless. Little did I know, however, just how much of an impact Ken's newfound confidence and trust in his staff would have – a transformation that would go far beyond the River Rock itself.

As I prepared to leave, guests began to arrive for the relaunch, each one bringing a friend or two along for the ride. It was clear that this event had all the makings of a truly unforgettable night – delicious food, stunning decor, and an infectious sense of energy and enthusiasm that seemed to permeate every corner of the inn.

And then there were the first impressions: the room's new look, the fresh local menu, and – most importantly of all – Ken himself. "Looks cute," one guest cooed, her eyes shining with admiration. It was clear that this newly refurbished River Rock had won them over in a big way. But for me? The real magic happened later on, as I chatted with Gordon Ramsay and absorbed the sheer magnitude of Ken's transformation.

In the end, it all came down to one simple phrase: "Sell your number." Okay God I love you this is the greatest – Ken beamed, grinning from ear to ear. It was clear that he'd finally found his footing as an innkeeper, empowered by a newfound sense of trust in his staff and determination to let them shine. As I watched him take one final bow, surrounded by friends and family, it dawned on me: the River Rock was no longer just a place to stay – it was a living, breathing entity, pulsing with energy and possibility. And Ken, the inn's new mastermind, was at its very heart.

"WEBVTTKind: captionsLanguage: entonight on Hotel Hell I head to a pencilvania in the reception whose delusional owner I want what I want I know what I want has completely neglected it oh look at those bugs cockroach to welcome me on the toilet having a number two way I'm just like I can't believe it and what I discover will make you sick to your stomach un believable has this thing ever been washed I don't even like to think of what I'm this is truly disgusting that's not an in it's a disaster two years ago chef and restaurant Ken PES had a dream he bought the river rock in in Milford Pennsylvania a Charming Town nestled in the stunning Pocono Mountains just 2 hours Dy from Manhattan it was a golden opportunity light Shon of poman had come this way but soon after he got the keys the dream turned into a nightmare I was expecting to reach a certain number on room sales and I didn't hit one10 of that I don't think Kenny has an idea how to run an inn and the few guests that do come are far from impressed there's nothing in the bathroom no shampoo no conditioner soap nothing we have to go out and buy some if I came in I would probably check right back out it was like old it's trying to be cozy but it's not it's hideous if I wanted to stay at my grams I could pack a bag and go stay at my grams I'm not going to a B&B for that if you buy an in you got to step up and be an in keeper we need to fill these rooms we really do facing financial disaster Ken was forced to move out of his house and into the Inn I said Ken you're making the biggest mistake and he moved in and he turned in a miserable man Ken is now 48 Single Living in his crumbling in and hundreds of thousands of dollars in debt the more the hotel fails $2,868 in taxes that are still go the more controlling Ken becomes he just takes everything out on us to make our lives feel miserable just like his you don't feel very good about yourself as an employee kind of chips away at your sense of self I I don't know what's going on I I told you I'd buy a little time so I Ken's down here everybody's walking on eggshell everybody's afraid to do their job they don't want to get yelled at clip come here youself everybody threatens to quit it's a daily event yeah if things don't get better here I'm definitely leaving you know what you really need to grow up and act your age or a 48-year-old man just get the out of of my face the progression of events has just turned it all into a hot mess and it doesn't matter what we do it's just a hot flipping mess River Rock in an American beast wow all right where's the reception right anyone in it's like a hallway not a checking desk unless she's behind there hello hello somebody's ashes are down there bloody hell just my granddad's house hello where's the reception uh this is it basically the reception he should be out in a minute if you like I'll for you thank you very much well hello nice to see you it's nice to see you I'm Karen loan it's a pleasure to meet you feel bit nervous then you know you were nervous yeah honestly because I was just like standing here on my own oh well I'm sorry I apologize for that um it's confusing where's the reception desk it's right here this is the reception desk can I just quickly show you something yes I know I don't mind getting stuck in well oh dear oh dear that is pretty bad yeah that's not very pleasant that's not at all Pleasant uh so would you like to go to your room uh yeah follow me this way okay how old is this place this hotel was built around 1880s I take it was decorated in 18 it kind of looks that way for the first time in the last time it's been a while for the rooms there is a closet over here the special hangers just for me oh yep wow wow wow I think the coat will stay what is that extra extra carpeting we just got new carpeting here okay so it's uh save for repairs I've never had free carpet in my wardrobe before okay just check my view look all those bugs and the blue bottle is stain for the week there's like a little Forest of them down here we give these to your cleaner sorry it's like an insect Funeral Home truthfully in the fall there was like a ladybug problem you bringing an in guest and oh my gosh there'd be like you know 50 bugs in the room and so Ken and I would take care of that to get rid of the ladybugs for the people to stay um now they've died and look at this here I think that's a to welcome me on the toilet having a number two I'm just like I can't believe it look at that never had a cockroach committee welcome me on the John let's get out of here well what else is on this floor well this is the owner's quarters and all these bits of furniture here do people literally sit that seems to work well to for Internet service out here okay so this is the Wi-Fi chair yes it really is I'm going to bear that in mind if I need to check my emails it's very sketchy at best okay far worse than I thought through Gordon's eyes I was like wo it's totally neglected now I will uh I'll unpack and get ready for dinner okay welcome to Milford it's a joke got it go it was horrible the place is filthy filthy my first impressions of the in have been Dreadful at least I can take my mind off things with some TV nothing look at that I knew those shitty hangers would come useful for something come on I can't believe I'm going to miss the Simpsons come on damn this is embarrassing $110 for this hole just the general hygiene cleanliness is just shocking the Wardrobe is full of crap and there's no excuse for dead insects and filth everywhere it's like they've given up and no one knows there's a hotel here because it's just not fit to rent these rooms out for the public I mean look at it if this is what the bedrooms are like God knows what dinner is going to be like so far at Milford Pennsylvania's River Rock in I've discovered outdated Deco bugs Galore look at that I've never had a cockroach committee welcome me on the John and a TV that last worked in 1982 I've heard that the owner is a chef so maybe the restaurant will be the river Rock's Saving Grace okay good to see you nice to meet you and it's Ken isn't it yes sir it's American beastro outside yes is it a classic Beast show is it yes everything made from scratch that's nice you're a chef by trade yes I am are you not in the Kitchen Tonight uh no I'm not working on the line so you've retired from cooking somewhat running the past maybe or I'm running the other side I'm just watching all the food and letting something everything out it's hard to run this whole place by yourself I have so many years of experience I thought that when he hired me he'd be able to let go a little bit knowing that I could get this job done but he just can't seem to let go um and how would you rate the food 1 to 10 s or eight and if I asked you to rate your runes out of 10 what would you give them four or five I'm now myself about dinner let's hope that the food is better than the rooms sure the concept of an American Beast serving fresh local food in a country in makes perfect sense but I can't make any sense of this menu well um so I'm getting a little bit confused cuz we've gone Mexican on the quader we've jumped down to Thailand and then we've gone Italian for the Camari what what American Beast yes sir wow um what would you recommend on the menu we do a house smoke trout I believe that it's a golden trout from uh Northern California comes in Frozen you're recommending that I eat frozen trout from Northern California you know Chef it it it it's it's been only Frozen Once your head is sweating it's a little hot in here so you're dripping it's me I'm sorry I feel like I a leak my B your bold head who puts these ideas together that would be Kenny show okay um so give me a taan players yes sure yeah uh entree dying to see that I'm traveling around the globe in Milford enjoy I'm appalled I was promised an American beastro instead I get a sampling from around the world I was expecting fresh food but I get recommended frozen fish what's going on hereti samp Chef they made in house no they are natural no thank you James wow it's just Frozen crap reheated and how can you make slize of chicken look so Bland I wouldn't give that tie experience to my dog L6 is on the fire too James I'm struggling yes sir where's the chef from is he a local boy yes he is I think left to his own devices he do very well he's very limited on what he can use for ingredient wise because he doesn't do the shopping who does the shopping now Kenny does the shopping so he's almost like cut the balls of the chef yes sure M6 M14 menu at the river rock is pretty much outdated uh it's Kenny's menu it's been here few years I don't agree with the menu but it's he's my boss he pays my my salary and still you get to that point where it just kind of burnt out hi Gordon Amry how are you tough on this one what did you do here I bartend and I help manage Ken's a chef and the chef that's cooking is not allowed to cook his own dishes yeah it's almost like he's sort of cut his balls off well it's kind of what he does with all of us oh really he deflates you strips your confidence won't let you make any decisions executive or otherwise it's crazy and it's it's a glad of micromanagement why' you stay here and I'm a loyal dog unfortunately I'd bend over backwards for him but I'm that Bone's wearing thin valdo that's your Chef Ramsey that might be the golden ticket w thank you thank you Jesus Christ almighty it's like someone's just dropped a T-Rex foot on my plate holy that's Theos honestly and fact that might be a small valdano show oh that's a small one yes sir I mean it's like a meal for eight that valdano can feed an Ethiopian family of 40 you know what I mean horrific this is not what I would expect in a country in it's worse than a nasty Roadside Diner I feel like I'm eating a flip-flop with mayonnaise Ken the owner looks like a zombie sleep walking towards disaster it's time to get everyone together and see if I can wake Ken up how much money are you losing per month right now about 5 to 7,000 a month and that's on the decline correct if those rooms aren't that busy why are they so disgustingly dirty they they they're dirty because I didn't check them it's almost like we're robbing customers when I arrived you gave your food seven or eight out of 10 yes but the food was Dreadful Seth how long have you been cooking almost 18 years as a chef 18 years in the business are you proud of what you serve personally I don't agree it's Kenny's menu it's on the menu so I want what I want I know what I want you can't hold people's hands in this business if you don't fix this in they've all lost their job I honestly think that Kenny needs somebody to open his eyes so that he can see that everybody that works for him is capable and we're dependable and we're here to help him increase his business and make it successful and nobody scared to hurt him I'm here to help it's impossible cuz you are not helping yourself and it's not as if you're the captain of the Titanic you're the Iceberg yet you haven't stared at yourself long enough in the mirror and actually understood where the issues are you're looking at them good night me Jesus I've had about all I can take for one day it's time to get to bed but based on how nective these rooms are I need to know exactly what I'm sleeping on my black light will reveal any bodily fluids previous guests have left behind start off on the bed oh Jesus Christ that has got to be Sean this is Hotel Hell before my first night sleeping at the river rock in in Milford Pennsylvania I decided to check it out with my black light to make sure there was nothing I wasn't seeing and I was appalled to discover a vast spread of bodily fluid stains has this thing ever been washed people pay to sleep in this bed unfuckingbelievable there is no way I'm sleeping on these sheets tonight luckily I came prepared oh I forgot to turn off the lights oh man that was rough hopefully a Sher will wash away the memory of those awful stains look at this thing me it's like being in Danny DeVito's house a shower come on I feel dirtier now than I did before I got in here freeing I don't think the star or the owner have any idea how revolting it is to be a guest here I want you to come upstairs with me I want to show you something place all of you time for a wakeup call good morning good morning these are the guests that have been staying in the hotel now you've all experienced over the last 24 hours a sleepover and what I'm here to do is to help fix this place I can't do it without your feedback my biggest complaint was this morning when I took a shower um I had water up to my ankles before I got out my shower head I probably showered from here down cuz the shower head hit me about here there was like bugs on the floor and then I was sitting on the bed and then I saw a bug on the door too I have back problems and this morning it was really hard to get out of bed um just cuz you could feel the Springs the big question for me is that on the back of last night's experience who would stay here again a little raise of hands I probably wouldn't come to stay again really no one thank you very much indeed thank you thank you I hope Ken is starting to see how his lack of effort at the in is driving guest away there's one more thing I want to show him if this doesn't wake him up nothing will I'm going to show you something that is pretty horrific come in uh just stand over there please save me glasses on brace yourself Karen oh my goodness I'm disgusting it's awful I don't even like to think of what I'm even looking at it's like a Galaxy this is foul absolutely foul I'm sh shocked a little bit it's disgusting it's truly disgusting the saying this makes me sick to my stomach oh dear I don't know what to say I mean I'm just it it's a horror show it was horrifying I was thinking how many times have this room even been rented without being cleaned for all that to be there Ken you're running a hotel not a brothel it is disgusting start taking responsibility I've discovered some disgusting things at the river rock in horrific food I give that to my dog dead bugs it's like an insect funeral home and I've worked out what the source of all the problems is it's Ken and it's not as if you're the captain of the Titanic you're the Iceberg he's in way over his head and making everyone's life miserable as a result and his incompetence has let the Inn fall into a shocking State it's like a Galaxy it's awful I don't even like like to think of what I'm even looking at this is truly disgusting it's a true slap in the face I apologize to everybody who slept there before that I put you through that I think it's horrible I hope Ken realizes now that there's more to running an inn than just owning an inn this place needs to change and change fast yes need at least just wait to get stuff first up the in needs to be cleaned so it's a place fit for pay guests to stay in I put the whole team to work to clean the in from top to bottom and I'm going to address the worst problem myself hello Madam Hi how are you very well thank you is there any chance I can put this through a wash yes when do you need it by by tonight that's definitely you mind but could you do a sort of extra strong cleaning product it's pretty rancid okay so uh be careful we'll be done thank you bye-bye careful we don't catch anything wow place is looking so fresh while the staff finished cleaning the Inn I want to have a snoop around the kitchen and see if there's any more clues as to how Ken is running this place notes everywhere who writes notes like this why do I have to ask we for the fish to be IED down do not take this sight out do not take my pens by your own if you use this drill replace it or I'll buy a new one with your paycheck bloody hell Charming Ken definitely has issues fluty hell if you eat these cookies take one to your next job interview I mean my God I'm surprised anyone still works here this guy is incredible that's not management this is insane I can't believe Ken is so passive aggressive with his staff I need to talk to him and find out what the hell is going on I come across all these little notes about don't take this if you do take it to your next interview you tell me what's going on I I don't like being taken advantage of I have some hard times with things that they do but why aren't you talking to them why aren't you leading them why aren't you motiv a in them why aren't you getting close to them the secret of any good management is about communication understanding and putting yourself on their level maybe I I look at it as they should be on my level who are you kidding come with me I want to show you something take a seat here Ken thinks he's managing his staff but I think he's bullying them he needs to see how he's making them feel I've set up a monitor in one of the bedrooms and I'm going to force Ken to watch a staff meeting I think this might bring about the change this place desperately needs stay here I'll be back in 5 I came here to help what I'm frustrated about is what I'm discovering I snooped around the kitchen I come across this a cookie jar if you eat these cookies take one to your next job interview we call those Kenny's nasty grams I mean is this a joke is this no that's real I put those notes up because my staff needs reminders for me to tell them to do the simplest task they can come off as degrading but I don't know if they get the hint the any other way what in the hell is going on look at this one don't take my pens by your own I think he hides behind he's afraid of Confrontation it's passive aggressive Seth how does that you feel he causes us all to be discouraged in the job set we have there's so many people here that really know their jobs well but we have become discouraged and when people become discouraged they don't do the things that are necessary there's no gratitude like so when you say to us why why are we like this we're just spiritless he's really just sucked the Soul at every one of us he's just a spirit sucker honestly I've locked Ken the owner of milford's river rock in into a bedroom where he can watch a staff meeting on TV if you eat these cookies take one to your next job interview the staff have told me his management style has destroyed their morale is this a joke is this that's him every day there's no gratitude like so when you say to us why why are we like this we're just spiritless he's really just sucked the soul out of every one of us individually over the period and length of time he's just a spirit honestly amar's comments about me brought tears to my eyes her especially because she's one of my closest friends did hurt me what do you want to see change from him let the people his team do the work that he's hired us to do this place can succeed providing that you stay on track you've got to stand up to him let me go and get him I hope that seeing that finally got through to Ken it's time to reveal to the staff that he was upstairs watching every word wow of what my staff thinks about me it's Awakening it it really saddens me because I would do anything for them and I feel that they don't see that I need to change I uh watched everything you said and and I apologize I never wanted to suck the life out any of you and uh think I control this place but realize maybe I don't need to control you have a good team here and if we are going to move forward you have to give them ownership of their own areas uh Seth yep you've got to get that mojo back and I'm falling back in love with what you've employed to do uh Karen uh you care and that's what being a good in keeper that little Personal Touch mhm you should have a a hold on the inside of this business as sort of filling the place like the in hotel manager so I want you to have that level of responsibility I think what I learned the most was that I need to give people the opportunity to run this place I can't micromanage like I always did I really hope that he backs off and lets us all do our jobs he just has to put the faith in us and I know that our team can accomplish anything I think Ken's warming to the idea of change but I don't feel I've got to the heart I why he looks like a man under such extreme pressure Kenny have you got 2 minutes sure thing I come in come on in there's got to be more to this than money yesterday in many ways I to believe You' you'd given up today we turned the corner we' got to stay on that track I thought I I thought I could troll this place and it didn't work mhm it's not working it seems like the pressure you're under is not just Financial right in order to buy this place I B for my brother I said I think I can really make this work and and the price is Affordable would you help me after we met with the owners he went to the truck and says how much do you want me to write the check out for wow he's my idol and my mother too my mother it wouldn't happen without her help either I said I could move to this Restaurant to this place and the only way I could do it is I need some money from you I needed $50,000 and she also said just take it so both their houses are tied into here so if this place fails you have let them down and yourself this entire place wouldn't be here without my brother and my mother's help I want the business to succeed so they don't have to have a worry I don't want to ever let them down and you can't do it alone yeah I know do you have a girlfriend in here or no no don't take this the wrong way but it needs a it needs a woman's touch yeah it needs a bit of a feminine approach it needs that kind of love no yes it's been kind of rough there's been no lady in my life because I haven't been had a chance to go out there and and even meet or date women I just want to meet that special person and just big deep breath it's the first time I smiled in a while good the River Rock Inn has come a long way from where we started the once filthy Inn is now clean and can the owner has seen the error of his ways I apologize I never wanted to suck the life at any of you but before this place is ready to welcome guests the staff need to understand the true meaning of hospitality this place is definitely on the road to recovery but I think this team needs some training so I've asked a very special friend rames sedani from Caesar's Palace to can actually show them how it's done hi Gordon good to see you how are you well D thank how are you I'm great please take a seat it's so nice to see you it's great to see you so the customer focus is critical isn't it very much and in your mind what are the golden rules on in the first 60 seconds you have to approach a guest with a big smile on your face because I just opens all kinds of doors find little ways to to make a lasting impression on that guest and let them know that their comfort and their enjoyment is your primary objective it sounds simple but it's not that simple is it if you practice all the basics the rest of it will just fall into place it has to be natural people know when you're not being sincere the good news is the team here you know their heart is in the right place but they are clearly lacking training the owner doesn't smile that often so okay all right let me go get the team okay thanks for mesh Kenny we got someone very special I want to introduce you to please come through I'd like to introduce you to a very uh very dear friend of mine please my name is raes raes very nice to meet you he's from Cesar's Palace he's flown in from Vegas I asked raes to come and teach you how to greet customers holy mael he's a guy that runs season Palace coming to teach my staff how lucky of a guy am I he's here to help you and to show you within 60 seconds of those guests arriving through that door what we need to hit First Impressions go wrong they never forget it okay why don't we have a look at what they normally do stop straight away and we restart okay okay stop as soon as you see a guest coming through there you can come out here and reach for the door open the door and have a big smile on your face it look like you just lost your arm here we go bollocks okay put a lot more into it okay it's got to be good afternoon it's great to have you here welcome it was kind of hard I'm going to work to get better at greeting people good afternoon nice to have you here welcome to the river rock in thank you very much stop before he extends his hand out to you you should have extended your hand out to him I feel like I'm being yelled at by a drill sergeant you're out on the stairs Karen your turn Karen you have an incredible smile that was a little nervous Gordon's in the back and he's chanting you know you could do this you can do this you know and give it a pep talk here we go good afternoon I'm Karen Welcome To The River Rock good afternoon my name is James San Filippo I'm here to check in welcome Mr San Filippo come right this way I see that you'll be staying with us for the next week yes ma'am possibly more of it of course that would be wonderful uh we have you staying in our king-size room which is on the second floor absolutely lovely room with a pretty view out the front of the house so that's a nice place to bit nice finally amazing Karen is a superstar she really is that was very well done Gordon helped me realize that I have people that I can rely on and instead of being the Hands-On owner I should be more of the overseeing owner which I really need to be very well done very well done now that rsh has taught the staff how to make the right first impression I'm going to try and help Ken boost his self-esteem which will make him a much better inkeeper Ken meet Barbie Barbie meet Ken nice to meet you nice to meet I've flown in Barbie hatch a Hollywood stylist to give him a new look this one's a little bit too big for you a different shirt maybe while Barbie gets to work on transforming Ken I want to check out the Inn's website and see if that's also in need of a makeup over okay this is supposed to be the Wi-Fi chair and I can't even get any signal one bar there's amazing competition in this town so in order to stand out and sort of be somewhat different you do need a great website my goodness the opening page on the website looks as old and front Piers the interior of the bedrooms I mean so dated it's like it's been put together on a $20 budget shocking he obviously doesn't realize that 80% of hotel bookings are done online today so if you've got no decent website to follow then you're absolutely screwed uh come back to me signal let see it's great it really works you don't have to put on a par you just throw this around your neck you're done let's do it thank you so much you're so welcome Ken's makeover is finished and I'm going to take him out on the town but first let's see what his staff think you're new inke keeper very very nice yeah yes very handsome let's go I'm taking Ken to a local bar I think that meeting the right girl will give him a great confidence boost the sort of positive energy that will light up the river rock and make Ken a pleasure to deal with quite a lively little place take a seat how Dapper does Kenny look look very he does doesn't he Thank you new new DES how could that man still be single sing can he single oh we got to find you a mil we do know someone really do invite her for dinner tomorrow tomorrow at River Rock in yes tomorrow night yes relaunching tomorrow relaunch tomorrow night going to be awesome so can we have a little toast to Kenny finding a girlfriend girlfri to Kenny come on girlfriend it was it was really great Eagle boost I felt like the king boy he really set me up thank you very much if I fail now I'm really a loser big day tomorrow see in the morning that's for she is good night thank you good night honestly I've never seen a man change so much um let's just hope he's not late for breakfast in the morning cheers cheers salute ladies my design team worked through the night to transform Milford Pennsylvania's River Rock in and now it's time to reveal the changes to Ken and his team good morning good morning how are we very good good Seth how are you feeling great great excellent all of you this week have really put so much effort into get this in back on track so I'm greatly appreciative for your efforts it's only fitting okay that we start the relaunch with a proper sign take a look at this it's not the old sign from the old restaurant it's a beautiful sign River Rock in and restaurant the best food and lodging in the Pocono how cool is that that's very cool doesn't it look nice beautiful it's wonderful thank you okay ready to go inside yeah excited let's go come through are you ready it's a beautiful place to live and stay oh my not a place you got to come and die first off we have a stunning color on the walls gone as That Hideous paper so now it's in keeping with a rustic charm and all the bugs are gone too the changes are just incredible I'm I'm a bit overwhelmed by them I'm Blown Away totally Blown Away we replaced that dinosaur TV with a new flat screen guess what it works okay replacing the mattresses stunning linen oh my goodness new table lamps and guess what gone are spunk stains Karen the only Milky Way from the skies above yes Karen it's what do you think I I think it's absolutely beautiful it's still a country in but it's uh country end of the year 2012 let me show you the room next door please this is incredible this is just amazing Gordon just did wonders here oh by the way what I've updated your router okay so you can have Wi-Fi in in the room inside the room oh my God how cool is that amazing hello I'm Blown Away you're Blown Away Blown Away excellent oh wow please come in wow look at this come in come in come in when I first arrived the check-in was so confusing now the guests come in they sit down we offer them A coffee glass of water and then we'll go to actually booking them in online why how cool is that that is amazing now how much do you spend on linen a month a fortune a fortune underneath tablecloths you had these stunning natural tables which were just been hidden at a ridiculous expense focus on the linen upstairs in the room before Gordon was here I just had a restaurant now I have an inn I have a destination I can't wait I'm looking forward to the relaunch tonight we're going to have a lot of fun you like it thank you yeah you like it good man with a new decco and R's expert training hello welcome to the river rock I'm Karen along with a newly inspired Ken nice to see you how you been enjoy your dinner thank you the river rock is in a much better place time to go when I got here Ken honestly that guy was a hopeless inkeeper almost like someone had given up but yeah we've turned him around it's almost like he's sort of he's got his mojo back and now a river rock has every chance of succeeding I tell you what I've seen a lot of Skies but not quite a Milky Way like that me as I prepare to leave guests are arriving for the relaunch and I noticed some familiar faces from the bar last night and as promised they've brought a friend how are you my Dy nice to meet she going to meet oh you're the d a little pee have a little peeve have a little peep First Impressions he looks cute looks cute no guys I can feel a good night coming on W Joey I need three onion soups two fish cakes and fish fingers with Ken trusting his staff and not micromanaging he's able to spend more time on the floor salute my friends leaving time to charm the mil of Milford hello how's everyone tonight welcome and this is hi K nice to meet you nice to meet you follow me voice is come on wake up I was excited to see them she was very pretty I look forward to talking with her here we go ladies I thank you so much salute my first impressions of Ken he looks cute U very gentlemanlike we'll see how the night goes salute ladies thank you very much the Inn is buzzing and Ken has invited some very special guests to see the place at its best and this is my brother oh how are you sir likewise good to see you too and my mother hello Madam how are you how are you very well thank you nice to meet you there's no words to express how proud I am of done it upstairs the guests are loving the new rooms and downstairs they're loving the fresh local menu that Chef Seth and I put together really really good before I can leave there's one last thing I need to take care of have your cell number please not for me for Ken come on thank you amazing listen thank you so much for coming tonight I really appreciate it thank you Ken come here okay now how you feeling I feel wonderful honestly at the beginning of the week I thought you going to sort of almost I suppose fall to the Wayside but you bounced back and I'm grateful for that thank you I'm grateful for you out oh and one more thing K sell number it's for you can't have a better wingman than Gordon Ramsey holy he gave me her number it's in my pocket no more sticky notes nothing let them do it yeah okay God I love you this is the greatest thank you so much Gordon made me realize that I should be less of the Hands-On owner who can't see the forest Through the Trees from here on I'm empowering my staff to make their own decisions and I'm going to support them no more micromanaging for me what a week what a Galaxy me one potato two potatotonight on Hotel Hell I head to a pencilvania in the reception whose delusional owner I want what I want I know what I want has completely neglected it oh look at those bugs cockroach to welcome me on the toilet having a number two way I'm just like I can't believe it and what I discover will make you sick to your stomach un believable has this thing ever been washed I don't even like to think of what I'm this is truly disgusting that's not an in it's a disaster two years ago chef and restaurant Ken PES had a dream he bought the river rock in in Milford Pennsylvania a Charming Town nestled in the stunning Pocono Mountains just 2 hours Dy from Manhattan it was a golden opportunity light Shon of poman had come this way but soon after he got the keys the dream turned into a nightmare I was expecting to reach a certain number on room sales and I didn't hit one10 of that I don't think Kenny has an idea how to run an inn and the few guests that do come are far from impressed there's nothing in the bathroom no shampoo no conditioner soap nothing we have to go out and buy some if I came in I would probably check right back out it was like old it's trying to be cozy but it's not it's hideous if I wanted to stay at my grams I could pack a bag and go stay at my grams I'm not going to a B&B for that if you buy an in you got to step up and be an in keeper we need to fill these rooms we really do facing financial disaster Ken was forced to move out of his house and into the Inn I said Ken you're making the biggest mistake and he moved in and he turned in a miserable man Ken is now 48 Single Living in his crumbling in and hundreds of thousands of dollars in debt the more the hotel fails $2,868 in taxes that are still go the more controlling Ken becomes he just takes everything out on us to make our lives feel miserable just like his you don't feel very good about yourself as an employee kind of chips away at your sense of self I I don't know what's going on I I told you I'd buy a little time so I Ken's down here everybody's walking on eggshell everybody's afraid to do their job they don't want to get yelled at clip come here youself everybody threatens to quit it's a daily event yeah if things don't get better here I'm definitely leaving you know what you really need to grow up and act your age or a 48-year-old man just get the out of of my face the progression of events has just turned it all into a hot mess and it doesn't matter what we do it's just a hot flipping mess River Rock in an American beast wow all right where's the reception right anyone in it's like a hallway not a checking desk unless she's behind there hello hello somebody's ashes are down there bloody hell just my granddad's house hello where's the reception uh this is it basically the reception he should be out in a minute if you like I'll for you thank you very much well hello nice to see you it's nice to see you I'm Karen loan it's a pleasure to meet you feel bit nervous then you know you were nervous yeah honestly because I was just like standing here on my own oh well I'm sorry I apologize for that um it's confusing where's the reception desk it's right here this is the reception desk can I just quickly show you something yes I know I don't mind getting stuck in well oh dear oh dear that is pretty bad yeah that's not very pleasant that's not at all Pleasant uh so would you like to go to your room uh yeah follow me this way okay how old is this place this hotel was built around 1880s I take it was decorated in 18 it kind of looks that way for the first time in the last time it's been a while for the rooms there is a closet over here the special hangers just for me oh yep wow wow wow I think the coat will stay what is that extra extra carpeting we just got new carpeting here okay so it's uh save for repairs I've never had free carpet in my wardrobe before okay just check my view look all those bugs and the blue bottle is stain for the week there's like a little Forest of them down here we give these to your cleaner sorry it's like an insect Funeral Home truthfully in the fall there was like a ladybug problem you bringing an in guest and oh my gosh there'd be like you know 50 bugs in the room and so Ken and I would take care of that to get rid of the ladybugs for the people to stay um now they've died and look at this here I think that's a to welcome me on the toilet having a number two I'm just like I can't believe it look at that never had a cockroach committee welcome me on the John let's get out of here well what else is on this floor well this is the owner's quarters and all these bits of furniture here do people literally sit that seems to work well to for Internet service out here okay so this is the Wi-Fi chair yes it really is I'm going to bear that in mind if I need to check my emails it's very sketchy at best okay far worse than I thought through Gordon's eyes I was like wo it's totally neglected now I will uh I'll unpack and get ready for dinner okay welcome to Milford it's a joke got it go it was horrible the place is filthy filthy my first impressions of the in have been Dreadful at least I can take my mind off things with some TV nothing look at that I knew those shitty hangers would come useful for something come on I can't believe I'm going to miss the Simpsons come on damn this is embarrassing $110 for this hole just the general hygiene cleanliness is just shocking the Wardrobe is full of crap and there's no excuse for dead insects and filth everywhere it's like they've given up and no one knows there's a hotel here because it's just not fit to rent these rooms out for the public I mean look at it if this is what the bedrooms are like God knows what dinner is going to be like so far at Milford Pennsylvania's River Rock in I've discovered outdated Deco bugs Galore look at that I've never had a cockroach committee welcome me on the John and a TV that last worked in 1982 I've heard that the owner is a chef so maybe the restaurant will be the river Rock's Saving Grace okay good to see you nice to meet you and it's Ken isn't it yes sir it's American beastro outside yes is it a classic Beast show is it yes everything made from scratch that's nice you're a chef by trade yes I am are you not in the Kitchen Tonight uh no I'm not working on the line so you've retired from cooking somewhat running the past maybe or I'm running the other side I'm just watching all the food and letting something everything out it's hard to run this whole place by yourself I have so many years of experience I thought that when he hired me he'd be able to let go a little bit knowing that I could get this job done but he just can't seem to let go um and how would you rate the food 1 to 10 s or eight and if I asked you to rate your runes out of 10 what would you give them four or five I'm now myself about dinner let's hope that the food is better than the rooms sure the concept of an American Beast serving fresh local food in a country in makes perfect sense but I can't make any sense of this menu well um so I'm getting a little bit confused cuz we've gone Mexican on the quader we've jumped down to Thailand and then we've gone Italian for the Camari what what American Beast yes sir wow um what would you recommend on the menu we do a house smoke trout I believe that it's a golden trout from uh Northern California comes in Frozen you're recommending that I eat frozen trout from Northern California you know Chef it it it it's it's been only Frozen Once your head is sweating it's a little hot in here so you're dripping it's me I'm sorry I feel like I a leak my B your bold head who puts these ideas together that would be Kenny show okay um so give me a taan players yes sure yeah uh entree dying to see that I'm traveling around the globe in Milford enjoy I'm appalled I was promised an American beastro instead I get a sampling from around the world I was expecting fresh food but I get recommended frozen fish what's going on hereti samp Chef they made in house no they are natural no thank you James wow it's just Frozen crap reheated and how can you make slize of chicken look so Bland I wouldn't give that tie experience to my dog L6 is on the fire too James I'm struggling yes sir where's the chef from is he a local boy yes he is I think left to his own devices he do very well he's very limited on what he can use for ingredient wise because he doesn't do the shopping who does the shopping now Kenny does the shopping so he's almost like cut the balls of the chef yes sure M6 M14 menu at the river rock is pretty much outdated uh it's Kenny's menu it's been here few years I don't agree with the menu but it's he's my boss he pays my my salary and still you get to that point where it just kind of burnt out hi Gordon Amry how are you tough on this one what did you do here I bartend and I help manage Ken's a chef and the chef that's cooking is not allowed to cook his own dishes yeah it's almost like he's sort of cut his balls off well it's kind of what he does with all of us oh really he deflates you strips your confidence won't let you make any decisions executive or otherwise it's crazy and it's it's a glad of micromanagement why' you stay here and I'm a loyal dog unfortunately I'd bend over backwards for him but I'm that Bone's wearing thin valdo that's your Chef Ramsey that might be the golden ticket w thank you thank you Jesus Christ almighty it's like someone's just dropped a T-Rex foot on my plate holy that's Theos honestly and fact that might be a small valdano show oh that's a small one yes sir I mean it's like a meal for eight that valdano can feed an Ethiopian family of 40 you know what I mean horrific this is not what I would expect in a country in it's worse than a nasty Roadside Diner I feel like I'm eating a flip-flop with mayonnaise Ken the owner looks like a zombie sleep walking towards disaster it's time to get everyone together and see if I can wake Ken up how much money are you losing per month right now about 5 to 7,000 a month and that's on the decline correct if those rooms aren't that busy why are they so disgustingly dirty they they they're dirty because I didn't check them it's almost like we're robbing customers when I arrived you gave your food seven or eight out of 10 yes but the food was Dreadful Seth how long have you been cooking almost 18 years as a chef 18 years in the business are you proud of what you serve personally I don't agree it's Kenny's menu it's on the menu so I want what I want I know what I want you can't hold people's hands in this business if you don't fix this in they've all lost their job I honestly think that Kenny needs somebody to open his eyes so that he can see that everybody that works for him is capable and we're dependable and we're here to help him increase his business and make it successful and nobody scared to hurt him I'm here to help it's impossible cuz you are not helping yourself and it's not as if you're the captain of the Titanic you're the Iceberg yet you haven't stared at yourself long enough in the mirror and actually understood where the issues are you're looking at them good night me Jesus I've had about all I can take for one day it's time to get to bed but based on how nective these rooms are I need to know exactly what I'm sleeping on my black light will reveal any bodily fluids previous guests have left behind start off on the bed oh Jesus Christ that has got to be Sean this is Hotel Hell before my first night sleeping at the river rock in in Milford Pennsylvania I decided to check it out with my black light to make sure there was nothing I wasn't seeing and I was appalled to discover a vast spread of bodily fluid stains has this thing ever been washed people pay to sleep in this bed unfuckingbelievable there is no way I'm sleeping on these sheets tonight luckily I came prepared oh I forgot to turn off the lights oh man that was rough hopefully a Sher will wash away the memory of those awful stains look at this thing me it's like being in Danny DeVito's house a shower come on I feel dirtier now than I did before I got in here freeing I don't think the star or the owner have any idea how revolting it is to be a guest here I want you to come upstairs with me I want to show you something place all of you time for a wakeup call good morning good morning these are the guests that have been staying in the hotel now you've all experienced over the last 24 hours a sleepover and what I'm here to do is to help fix this place I can't do it without your feedback my biggest complaint was this morning when I took a shower um I had water up to my ankles before I got out my shower head I probably showered from here down cuz the shower head hit me about here there was like bugs on the floor and then I was sitting on the bed and then I saw a bug on the door too I have back problems and this morning it was really hard to get out of bed um just cuz you could feel the Springs the big question for me is that on the back of last night's experience who would stay here again a little raise of hands I probably wouldn't come to stay again really no one thank you very much indeed thank you thank you I hope Ken is starting to see how his lack of effort at the in is driving guest away there's one more thing I want to show him if this doesn't wake him up nothing will I'm going to show you something that is pretty horrific come in uh just stand over there please save me glasses on brace yourself Karen oh my goodness I'm disgusting it's awful I don't even like to think of what I'm even looking at it's like a Galaxy this is foul absolutely foul I'm sh shocked a little bit it's disgusting it's truly disgusting the saying this makes me sick to my stomach oh dear I don't know what to say I mean I'm just it it's a horror show it was horrifying I was thinking how many times have this room even been rented without being cleaned for all that to be there Ken you're running a hotel not a brothel it is disgusting start taking responsibility I've discovered some disgusting things at the river rock in horrific food I give that to my dog dead bugs it's like an insect funeral home and I've worked out what the source of all the problems is it's Ken and it's not as if you're the captain of the Titanic you're the Iceberg he's in way over his head and making everyone's life miserable as a result and his incompetence has let the Inn fall into a shocking State it's like a Galaxy it's awful I don't even like like to think of what I'm even looking at this is truly disgusting it's a true slap in the face I apologize to everybody who slept there before that I put you through that I think it's horrible I hope Ken realizes now that there's more to running an inn than just owning an inn this place needs to change and change fast yes need at least just wait to get stuff first up the in needs to be cleaned so it's a place fit for pay guests to stay in I put the whole team to work to clean the in from top to bottom and I'm going to address the worst problem myself hello Madam Hi how are you very well thank you is there any chance I can put this through a wash yes when do you need it by by tonight that's definitely you mind but could you do a sort of extra strong cleaning product it's pretty rancid okay so uh be careful we'll be done thank you bye-bye careful we don't catch anything wow place is looking so fresh while the staff finished cleaning the Inn I want to have a snoop around the kitchen and see if there's any more clues as to how Ken is running this place notes everywhere who writes notes like this why do I have to ask we for the fish to be IED down do not take this sight out do not take my pens by your own if you use this drill replace it or I'll buy a new one with your paycheck bloody hell Charming Ken definitely has issues fluty hell if you eat these cookies take one to your next job interview I mean my God I'm surprised anyone still works here this guy is incredible that's not management this is insane I can't believe Ken is so passive aggressive with his staff I need to talk to him and find out what the hell is going on I come across all these little notes about don't take this if you do take it to your next interview you tell me what's going on I I don't like being taken advantage of I have some hard times with things that they do but why aren't you talking to them why aren't you leading them why aren't you motiv a in them why aren't you getting close to them the secret of any good management is about communication understanding and putting yourself on their level maybe I I look at it as they should be on my level who are you kidding come with me I want to show you something take a seat here Ken thinks he's managing his staff but I think he's bullying them he needs to see how he's making them feel I've set up a monitor in one of the bedrooms and I'm going to force Ken to watch a staff meeting I think this might bring about the change this place desperately needs stay here I'll be back in 5 I came here to help what I'm frustrated about is what I'm discovering I snooped around the kitchen I come across this a cookie jar if you eat these cookies take one to your next job interview we call those Kenny's nasty grams I mean is this a joke is this no that's real I put those notes up because my staff needs reminders for me to tell them to do the simplest task they can come off as degrading but I don't know if they get the hint the any other way what in the hell is going on look at this one don't take my pens by your own I think he hides behind he's afraid of Confrontation it's passive aggressive Seth how does that you feel he causes us all to be discouraged in the job set we have there's so many people here that really know their jobs well but we have become discouraged and when people become discouraged they don't do the things that are necessary there's no gratitude like so when you say to us why why are we like this we're just spiritless he's really just sucked the Soul at every one of us he's just a spirit sucker honestly I've locked Ken the owner of milford's river rock in into a bedroom where he can watch a staff meeting on TV if you eat these cookies take one to your next job interview the staff have told me his management style has destroyed their morale is this a joke is this that's him every day there's no gratitude like so when you say to us why why are we like this we're just spiritless he's really just sucked the soul out of every one of us individually over the period and length of time he's just a spirit honestly amar's comments about me brought tears to my eyes her especially because she's one of my closest friends did hurt me what do you want to see change from him let the people his team do the work that he's hired us to do this place can succeed providing that you stay on track you've got to stand up to him let me go and get him I hope that seeing that finally got through to Ken it's time to reveal to the staff that he was upstairs watching every word wow of what my staff thinks about me it's Awakening it it really saddens me because I would do anything for them and I feel that they don't see that I need to change I uh watched everything you said and and I apologize I never wanted to suck the life out any of you and uh think I control this place but realize maybe I don't need to control you have a good team here and if we are going to move forward you have to give them ownership of their own areas uh Seth yep you've got to get that mojo back and I'm falling back in love with what you've employed to do uh Karen uh you care and that's what being a good in keeper that little Personal Touch mhm you should have a a hold on the inside of this business as sort of filling the place like the in hotel manager so I want you to have that level of responsibility I think what I learned the most was that I need to give people the opportunity to run this place I can't micromanage like I always did I really hope that he backs off and lets us all do our jobs he just has to put the faith in us and I know that our team can accomplish anything I think Ken's warming to the idea of change but I don't feel I've got to the heart I why he looks like a man under such extreme pressure Kenny have you got 2 minutes sure thing I come in come on in there's got to be more to this than money yesterday in many ways I to believe You' you'd given up today we turned the corner we' got to stay on that track I thought I I thought I could troll this place and it didn't work mhm it's not working it seems like the pressure you're under is not just Financial right in order to buy this place I B for my brother I said I think I can really make this work and and the price is Affordable would you help me after we met with the owners he went to the truck and says how much do you want me to write the check out for wow he's my idol and my mother too my mother it wouldn't happen without her help either I said I could move to this Restaurant to this place and the only way I could do it is I need some money from you I needed $50,000 and she also said just take it so both their houses are tied into here so if this place fails you have let them down and yourself this entire place wouldn't be here without my brother and my mother's help I want the business to succeed so they don't have to have a worry I don't want to ever let them down and you can't do it alone yeah I know do you have a girlfriend in here or no no don't take this the wrong way but it needs a it needs a woman's touch yeah it needs a bit of a feminine approach it needs that kind of love no yes it's been kind of rough there's been no lady in my life because I haven't been had a chance to go out there and and even meet or date women I just want to meet that special person and just big deep breath it's the first time I smiled in a while good the River Rock Inn has come a long way from where we started the once filthy Inn is now clean and can the owner has seen the error of his ways I apologize I never wanted to suck the life at any of you but before this place is ready to welcome guests the staff need to understand the true meaning of hospitality this place is definitely on the road to recovery but I think this team needs some training so I've asked a very special friend rames sedani from Caesar's Palace to can actually show them how it's done hi Gordon good to see you how are you well D thank how are you I'm great please take a seat it's so nice to see you it's great to see you so the customer focus is critical isn't it very much and in your mind what are the golden rules on in the first 60 seconds you have to approach a guest with a big smile on your face because I just opens all kinds of doors find little ways to to make a lasting impression on that guest and let them know that their comfort and their enjoyment is your primary objective it sounds simple but it's not that simple is it if you practice all the basics the rest of it will just fall into place it has to be natural people know when you're not being sincere the good news is the team here you know their heart is in the right place but they are clearly lacking training the owner doesn't smile that often so okay all right let me go get the team okay thanks for mesh Kenny we got someone very special I want to introduce you to please come through I'd like to introduce you to a very uh very dear friend of mine please my name is raes raes very nice to meet you he's from Cesar's Palace he's flown in from Vegas I asked raes to come and teach you how to greet customers holy mael he's a guy that runs season Palace coming to teach my staff how lucky of a guy am I he's here to help you and to show you within 60 seconds of those guests arriving through that door what we need to hit First Impressions go wrong they never forget it okay why don't we have a look at what they normally do stop straight away and we restart okay okay stop as soon as you see a guest coming through there you can come out here and reach for the door open the door and have a big smile on your face it look like you just lost your arm here we go bollocks okay put a lot more into it okay it's got to be good afternoon it's great to have you here welcome it was kind of hard I'm going to work to get better at greeting people good afternoon nice to have you here welcome to the river rock in thank you very much stop before he extends his hand out to you you should have extended your hand out to him I feel like I'm being yelled at by a drill sergeant you're out on the stairs Karen your turn Karen you have an incredible smile that was a little nervous Gordon's in the back and he's chanting you know you could do this you can do this you know and give it a pep talk here we go good afternoon I'm Karen Welcome To The River Rock good afternoon my name is James San Filippo I'm here to check in welcome Mr San Filippo come right this way I see that you'll be staying with us for the next week yes ma'am possibly more of it of course that would be wonderful uh we have you staying in our king-size room which is on the second floor absolutely lovely room with a pretty view out the front of the house so that's a nice place to bit nice finally amazing Karen is a superstar she really is that was very well done Gordon helped me realize that I have people that I can rely on and instead of being the Hands-On owner I should be more of the overseeing owner which I really need to be very well done very well done now that rsh has taught the staff how to make the right first impression I'm going to try and help Ken boost his self-esteem which will make him a much better inkeeper Ken meet Barbie Barbie meet Ken nice to meet you nice to meet I've flown in Barbie hatch a Hollywood stylist to give him a new look this one's a little bit too big for you a different shirt maybe while Barbie gets to work on transforming Ken I want to check out the Inn's website and see if that's also in need of a makeup over okay this is supposed to be the Wi-Fi chair and I can't even get any signal one bar there's amazing competition in this town so in order to stand out and sort of be somewhat different you do need a great website my goodness the opening page on the website looks as old and front Piers the interior of the bedrooms I mean so dated it's like it's been put together on a $20 budget shocking he obviously doesn't realize that 80% of hotel bookings are done online today so if you've got no decent website to follow then you're absolutely screwed uh come back to me signal let see it's great it really works you don't have to put on a par you just throw this around your neck you're done let's do it thank you so much you're so welcome Ken's makeover is finished and I'm going to take him out on the town but first let's see what his staff think you're new inke keeper very very nice yeah yes very handsome let's go I'm taking Ken to a local bar I think that meeting the right girl will give him a great confidence boost the sort of positive energy that will light up the river rock and make Ken a pleasure to deal with quite a lively little place take a seat how Dapper does Kenny look look very he does doesn't he Thank you new new DES how could that man still be single sing can he single oh we got to find you a mil we do know someone really do invite her for dinner tomorrow tomorrow at River Rock in yes tomorrow night yes relaunching tomorrow relaunch tomorrow night going to be awesome so can we have a little toast to Kenny finding a girlfriend girlfri to Kenny come on girlfriend it was it was really great Eagle boost I felt like the king boy he really set me up thank you very much if I fail now I'm really a loser big day tomorrow see in the morning that's for she is good night thank you good night honestly I've never seen a man change so much um let's just hope he's not late for breakfast in the morning cheers cheers salute ladies my design team worked through the night to transform Milford Pennsylvania's River Rock in and now it's time to reveal the changes to Ken and his team good morning good morning how are we very good good Seth how are you feeling great great excellent all of you this week have really put so much effort into get this in back on track so I'm greatly appreciative for your efforts it's only fitting okay that we start the relaunch with a proper sign take a look at this it's not the old sign from the old restaurant it's a beautiful sign River Rock in and restaurant the best food and lodging in the Pocono how cool is that that's very cool doesn't it look nice beautiful it's wonderful thank you okay ready to go inside yeah excited let's go come through are you ready it's a beautiful place to live and stay oh my not a place you got to come and die first off we have a stunning color on the walls gone as That Hideous paper so now it's in keeping with a rustic charm and all the bugs are gone too the changes are just incredible I'm I'm a bit overwhelmed by them I'm Blown Away totally Blown Away we replaced that dinosaur TV with a new flat screen guess what it works okay replacing the mattresses stunning linen oh my goodness new table lamps and guess what gone are spunk stains Karen the only Milky Way from the skies above yes Karen it's what do you think I I think it's absolutely beautiful it's still a country in but it's uh country end of the year 2012 let me show you the room next door please this is incredible this is just amazing Gordon just did wonders here oh by the way what I've updated your router okay so you can have Wi-Fi in in the room inside the room oh my God how cool is that amazing hello I'm Blown Away you're Blown Away Blown Away excellent oh wow please come in wow look at this come in come in come in when I first arrived the check-in was so confusing now the guests come in they sit down we offer them A coffee glass of water and then we'll go to actually booking them in online why how cool is that that is amazing now how much do you spend on linen a month a fortune a fortune underneath tablecloths you had these stunning natural tables which were just been hidden at a ridiculous expense focus on the linen upstairs in the room before Gordon was here I just had a restaurant now I have an inn I have a destination I can't wait I'm looking forward to the relaunch tonight we're going to have a lot of fun you like it thank you yeah you like it good man with a new decco and R's expert training hello welcome to the river rock I'm Karen along with a newly inspired Ken nice to see you how you been enjoy your dinner thank you the river rock is in a much better place time to go when I got here Ken honestly that guy was a hopeless inkeeper almost like someone had given up but yeah we've turned him around it's almost like he's sort of he's got his mojo back and now a river rock has every chance of succeeding I tell you what I've seen a lot of Skies but not quite a Milky Way like that me as I prepare to leave guests are arriving for the relaunch and I noticed some familiar faces from the bar last night and as promised they've brought a friend how are you my Dy nice to meet she going to meet oh you're the d a little pee have a little peeve have a little peep First Impressions he looks cute looks cute no guys I can feel a good night coming on W Joey I need three onion soups two fish cakes and fish fingers with Ken trusting his staff and not micromanaging he's able to spend more time on the floor salute my friends leaving time to charm the mil of Milford hello how's everyone tonight welcome and this is hi K nice to meet you nice to meet you follow me voice is come on wake up I was excited to see them she was very pretty I look forward to talking with her here we go ladies I thank you so much salute my first impressions of Ken he looks cute U very gentlemanlike we'll see how the night goes salute ladies thank you very much the Inn is buzzing and Ken has invited some very special guests to see the place at its best and this is my brother oh how are you sir likewise good to see you too and my mother hello Madam how are you how are you very well thank you nice to meet you there's no words to express how proud I am of done it upstairs the guests are loving the new rooms and downstairs they're loving the fresh local menu that Chef Seth and I put together really really good before I can leave there's one last thing I need to take care of have your cell number please not for me for Ken come on thank you amazing listen thank you so much for coming tonight I really appreciate it thank you Ken come here okay now how you feeling I feel wonderful honestly at the beginning of the week I thought you going to sort of almost I suppose fall to the Wayside but you bounced back and I'm grateful for that thank you I'm grateful for you out oh and one more thing K sell number it's for you can't have a better wingman than Gordon Ramsey holy he gave me her number it's in my pocket no more sticky notes nothing let them do it yeah okay God I love you this is the greatest thank you so much Gordon made me realize that I should be less of the Hands-On owner who can't see the forest Through the Trees from here on I'm empowering my staff to make their own decisions and I'm going to support them no more micromanaging for me what a week what a Galaxy me one potato two potato\n"