Restaurants Still Open From Season 7 _ TRIPLE FULL EP _ Kitchen Nightmares

**The Relaunch of Zas: A Story of Triumph and Challenges**

It was supposed to be a night like any other at Zas, a popular restaurant in Rondo Beach. The staff had been preparing for weeks, and Chef Ramsey had implemented a two-chef system in the kitchen to improve efficiency and communication. However, things didn't quite go as planned.

As soon as dinner started, Fay, one of the chefs, suddenly shut down and stopped communicating with her partner Brenda. Brenda was taken aback by Fay's sudden silence and tried to reason with her, but Fay refused to respond. "She's so used to working on her own she refuses to talk," Brenda said to Chef Ramsey.

Chef Ramsey immediately took control of the situation and brought Brenda into the driving seat. He encouraged Fay to open up and work together with Brenda again. "I am a boss and I need to take control and bring this place back to life," he told Brenda. "We don't dwell on it, we pick up and move on." The team was quick to respond, and soon they were working together seamlessly.

The kitchen was buzzing with activity as the staff worked to deliver orders quickly and efficiently. Despite the initial setbacks, the team was determined to make the night a success. Chef Ramsey's decision to implement a two-chef system had been met with some resistance from Fay, but it seemed to be paying off.

As the night wore on, Brenda took center stage, working closely with Fay to ensure that orders were delivered promptly and efficiently. "She is responsive again," Chef Ramsey said later in the evening. The team was relieved to see Fay back in action, and they celebrated their success with a renewed sense of camaraderie.

One table that stood out as particularly pleased with the service was Table 9, which had ordered lamb kebab medium rare and Yellow Tail. "We just needed something," Brenda said, referring to the fact that communication had been breaking down between her and Fay earlier in the evening. But once they got things sorted out, they were able to deliver a great meal.

The rest of the staff was also pleased with the service, particularly Table 8, which had ordered two chicken dishes and one lamb dish. "We're getting it right," Chef Ramsey said, referring to the fact that orders were being delivered quickly and efficiently. The team's hard work and dedication were paying off, and it seemed like they were finally starting to get into a groove.

In the end, the night was a success, despite some initial teething problems. Customers were happy with their meals, and the staff had come together to deliver a great service. As Chef Ramsey later said, "I am very proud of all of you." The team's hard work and commitment to excellence had paid off, and it seemed like Zas was back on track.

The evening's relaunch was also notable for the new decor that had been implemented in the restaurant. Customers were impressed by the updated look, which had transformed the space into a beach-inspired paradise. "It's what a beach restaurant should look like," one customer said. The team's hard work and dedication to creating a welcoming atmosphere had paid off.

As the night drew to a close, Chef Ramsey expressed his gratitude to Brenda for stepping up and taking control of the kitchen. "She is a natural-born leader tonight," he said, praising Brenda's performance under pressure. The team was also praised by customers for their excellent service, which had been enhanced by the implementation of the two-chef system.

Despite some initial setbacks, the evening's relaunch had been a success. The team had worked together seamlessly to deliver a great meal and create a welcoming atmosphere. As Chef Ramsey later said, "I am worried about Fay going back to her old ways," but it seemed like Brenda and Fay were finally starting to work as a cohesive unit.

The restaurant's future looked bright, thanks in large part to the hard work and dedication of its staff. As one customer said, "First arrives I didn't think a relaunch at this restaurant was even possible." But with Brenda and Fay working together, it seemed like anything was possible.

In the kitchen, Chef Ramsey had implemented a new system that would improve communication and efficiency. He had also encouraged his team to work together more closely, which had resulted in some excellent results. As he later said, "The way you treat each other is completely different." It was clear that the team's chemistry was improving, thanks to their hard work and dedication.

As the night drew to a close, Chef Ramsey reflected on the evening's events. Despite some initial setbacks, his team had come together to deliver a great meal and create a welcoming atmosphere. "I hope you enjoyed everything ladies," he said, thanking his staff for their hard work. The team was relieved to have made it through the night without any major issues.

Overall, the relaunch of Zas had been a success, thanks in large part to the hard work and dedication of its staff. Despite some initial setbacks, Brenda and Fay were finally working together seamlessly, and the rest of the team was also delivering excellent service. It seemed like everything was coming together at last, and Chef Ramsey's decision to implement a two-chef system had been a resounding success.

**Final Word**

As Chef Ramsey looked back on the evening's events, he couldn't help but feel a sense of pride and accomplishment. Despite some initial setbacks, his team had come together to deliver a great meal and create a welcoming atmosphere. The implementation of the two-chef system had paid off, and it seemed like everything was finally in place.

As for Brenda and Fay, they were working together more closely than ever before. "She is responsive again," Chef Ramsey said later in the evening. It seemed like they had finally put their differences aside and were focusing on delivering a great meal to customers.

The team's hard work and dedication had paid off, and it seemed like Zas was back on track. As one customer said, "I didn't think a relaunch at this restaurant was even possible." But with Brenda and Fay working together, anything seemed possible.

"WEBVTTKind: captionsLanguage: enDenver Colorado known as the mile high city is home to almost 2500 restaurants located just 7 miles from the city center is pant Leon opened in 1985 by Pete and his wife pette I'm from an island in Greece when I first got to the US I was a chef in another place but I wanted to buy a place of my own because my pizza is the best in the whole world I'm h Pete and I own this and we married when we first opened we did have wonderful reviews we just got award after award after award my signature on the pizza is my cross back in the '90s it was busy but my grandfather thinks he's still in the '90s I think my pizza is awesome Pete is stuck in a Time war I've done 200 people man come on but myself that's a long time ago have a slow lunch we used to be backed now we have no customers I cannot pinpoint the reason I've been telling Pete for years we need to change things but he doesn't listen I'm getting some bad feedback on your pizza what are you going to do my food is not the problem my table's saying that it's too soggy too soft on the dough there's got to be something else at that it's nasty like all grease and crust Pont Leon has the worst Pizza in Denver my Grandpa's Pizza is like a white wall tire it's mus that's disgusting God forbid if you said anything about his pizza forget it he'll be like ah you don't know what you're talking about that's pretty bad just shut up your vegy pizzas they're little soggy okay quit quit I want to change things about the place but my father shoots down every one of my ideas it's ridiculous man this is your system really yeah really just shut up I feel frustrated because I want to help my parents but there's only so much that I can do to help them the restaurant does put a tremendous amount of stress on our family we are just making and meet if it keeps up like this I could see us shutting down in year so if we don't get this restaurant going we're going to have to sell our home we're going to have to find jobs and at our age that is not going to be easy we got to make it work or we got to get out of it that's it this restaurant has been my life for the last 28 years I put everything in this place that I ever had if the restaurant fails it will feel like my life was nothing pantelon wow Denver's best pizza that is a bold statement hello how are you hello nice to see you hey Sher I'm excited I'm excited Denver's best pizza that's a big statement first name is po you are the owner co-owner co-owner with Pete where he is oh there he is there he is hello Chef how are sir good to see you where B Italian from I'm not Italian who said that I am Greek oh Greek got you now who's this that's my son I'm J Josh how are Bud good to see you good um let's catch up with you and okay Pete yeah where should we go right here okay we nice to meet you nice to meet you nice meet you hope they don't make an ass out of themselves one thing about Pete that I struggle with is his inability to change it is absolutely hindering things um so you have the best pizza in Denver that's a bold statement congratulations when did you receive that 85 you have the best pizza in town since 1985 that's incredible I think I do well actually I don't think I do I I know I do where did you train in New York now there is a city with great pizzas yes yes but mine is better okay okay great and you opened in 1985 March 10th of '85 it was Monday we opened up you know your dates well for an old boy an old boy you know an old boy is like a Charming old man right how Hands-On is this one completely completely still 7 days a week uh no we're closed two days you Clos two days a week Sunday and Monday I closed uh why you close on Sunday Sunday cuz I want to watch football are you nuts do you have any idea how many pizzas get ordered on a Sunday just in football season we did open that Sunday in ' 86 congratulations at 86 so how has that affected the business closed two days a week Sunday Monday nobody knows when we're open I mean we're closed in the afternoon the russan closes seriously because he has to have his nap he has to have his what nap he has to sleep that's kind of a European thing that you know the cesta deal Russian closes because Pete wants a nap yeah like they do in Greece in England too no no we don't close no you do any delivery no wow yes plus there's another problem the other things you don't listen to anyone I mean you don't listen to me it's like if he starts doing something one way you can't get him off of it she's a princess and controlling M how old is Josh 33 and he must be geared up now to take over the business when you take a back seat somewhere well in terms of what's the plan is he the head chef now no no he still as long as I'm in here I am okay we're talking about pizzas right Denver's best pizza what the heck you laughing about well I'd expect Josh by now yes literally five or six years at the helm why can't you let go I don't know where do you think you're going to let go who knows for the last 2 years I've seen it on a downhill slide and now like a Tuesday night I might have two tables two tables I've seen it with no tables wow nearly 30 years of business have you put money away no no you can't retire no we got into trouble we refinanced our home two or three times this is crazy mhm that's what I feel like wow so I'm going to get up to speed uh with the food I'm dying to taste that pizza uh I know it's late in the afternoon but are you uh you going for a nap or you with us he's staying oh he's staying okay just today okay good I didn't know if it was nap time always nugs me she thinks she knows everything which she doesn't how you go she didn't let me show it won't work Josh come around but let's catch up cuz I've done it for 37 years I think I know what I'm doing I didn't realize things were that tough for Mom and Dad it's actually gotten to a point where I'm I'm embarrassed of the place right I change is the biggest problem you're happy with the pizzas um no wow so the bad oh absolutely it sounds like a very stubborn man yeah I have a lot more ideas has he started to pass the RS over or no seriously no no absolutely why is that I don't know what's going to make him if ever it's always been three more years three more years crazy yeah it is it's been really crazy clearly this family is divided wife pette and son Josh feel that the restaurant is stuck in the past while Pete feels there is absolutely nothing wrong with his food it's time for Chef Ramsey to find out for himself how are you Dy I'm good how are you first name is celestina celesa that's a beautiful name and what do you think the problems are with the rests there's a few different problems um when it comes to Pete and pette they butt heads a lot on how things should be run she wants changes and Pete wants things his way wow anyway let me have a quick look at the menu and um oh there's another letter here everything is homemade we cook for you just like Mama did that's nice to know um done in this order okay um I want to go for a sausage pizza please okay a toasted meatball hero and pizza own K and then uh I'll go for the Linguini of clam as well all righty thank you my dying no problem my God look at the dining room I mean he's got as much atmosphere in here as it is in a hospital room I mean it is sad here's this Pete okie dokie okay I'm not nervous for seph to taste my food let's do this well let's put it this way he's going to go to heaven today how is it the meatball sandwich meatballs I've had that at cat food oh really yeah I want to know where the you were eating cat food long story holy going by poette yes what is that behind your head that's a hologram freaking me out you know what a lot of people are afraid of that that's a clown oh God how long's that been up there oh probably about 15 years whose idea was that that spooky that's mine oh my God God how's the goone really cl's done get it out no it's not I just checked it it's it's done I just checked it like 2 seconds ago it's going to burn in bot get it out that's pretty bad that's disgusting that's disgusting shut up all of you perfect let's go Chef's C Ona okay here's Pete's cousin Jesus do I look like one of the Denver Broncos that can eat this thing it looks huge thank you D he's doing the portions I mean they're hideous how much spilling has he put in there Jesus raw onion poette yes Jesus how much is he putting in there look all that pepperoni I mean the slices of sauce jammed together yeah I've never seen a kzone so full I mean the feelings cold that is hideous I don't like that either I've been wanting to take that calone and fling it like a Frisbee for about 20 years Pete I got some critiques for you are you are you kidding me listen to me damn it the complaint is it's so full it's cold shut up it's going to be a way call for pach see perfect I put my pizza up against anybody in the country no Denver or Colorado in a country that's how confident I am about my P let's go come on okay here we go here's your sausage pizza holy is that ridiculous it's like the pizza that at Denver yeah okay I'll let you take that in thank you man oh my God tripping in Grease the oil the grease coming out of there the oil in there look at the grease that's gross he said it's too greasy just exactly what I I feel oh shut up I don't want to hear honestly the best pizza in Denver I mean does that look like the best pizza trust me I can tell you it doesn't taste good SOA the dough is so thick why I mean it's just like a loaf of bread it's like a baguette in there mhm that's our thin crust that's the thin crust mhm stop wow seriously yeah a lot of people get upset with me for that when they ask for the thin crust and I bring them the thin crust wow you touch that D's raw oh wow it is raw pastry my God what a mess D I'm done all righty I Dreadful okay I'll let him know messy that is definitely not the best pizza in Denver let's getting that right hey Pete he wanted me to show you the dough what's wrong with that pizza he said the pizza was doughy on the inside and greasy it is doughy look really I agree with him too are you kidding me I don't know what the chef is talking about and a lot of people love it I do I eat it don't you guys throw this away leave it I'm are you kidding me what that's disgusting I'm hungry I think seph rams's problem is that he hasn't tasted a classic Pizza before damn is good his taste at all this fancy stuff you know okay here we go the meall hero the meatball hero wow and how do you how would you um I guess you approach that however you feel wow thank you my Dy no problem just visually there's nothing hero looking about that God that's not anywhere near a hero sandwich that looks more like a sloppy joe bad it's all soggy there it's like eating a patch of soaking wet grass after a cow shutle over it we all done with that that is definitely not a hero yeah disgusting there's a type of ER on the menu it's not hero it's zero I'll let him now please do you want to hear Chef's response yes yes he said it's a zero not a hero I don't believe this I have plenty of people that they love my beatball I am very proud of my meatballs and for S Ry to say it was a zero it's very insulting Chef Ramsey has started sampling the menu at pantelon and while Pete claims his food is the best in Denver Chef Ramsey has discovered holy crap it's anything but with gigantic portions greasy pizza and tasteless dishes it's not hero it's zero Josh what are you doing Josh let the let the garlic roast roast you really I'm going to whack you over the head with this damn thing better get really hot before you would have me is this the first time I've done this I don't agree at all with serving anything out of a can it's embarrassing tell you taste this here okay here's Linguini wow wow wow thank you no problem damn I mean that is absolutely Dreadful seasoning Bland like a plate of hospital food and he's just so unappetizing look at that excess water I mean that is disgusting man how's it going it looks like Pete's pissed in my pasta that's bad Jesus Christ or you can see what he was doing right now H you all done with that yeah thank you D no problem that's like one of the worst urine samples you could ever give gross thank you horrible hey Joshua what' he say he was very very not happy with that there were a lot of comments it's ridiculous right now the only person in here that's happier is that stupid clown on the wall that was bad you got to take it man you got to have to take it there's a reason this place isn't doing good right now let's come around okay 37 years since I came in this country I've been working in the kitchens and I know what I'm doing uh I don't know what to say my first time in Denver and quite possibly one of the worst experiences I've ever had first of all the clams were Dreadful I disagree with you seriously yes have you any idea how bad that tasted it's how he's made it for years and years were they canned yeah yeah what why are you lying to me I'm not lying you mention on the menu that everything's fresh and homemade like Mama did it's always fresh made I don't think the ingredients are quite as fresh anymore and then the big disaster my sausage pizza it was Dripping in Grease the dough was so thick parts of it were undercooked I disagree with you about my doll I think I have a gray doll really yes sir this was a thin crust yes sir I mean you need to go and get your eyes tested CU that was not a thin crust I am disagreeing with you I have we are not in 1985 Pete do you think that your father is serving the best pizza in Denver not anymore and do you think your husband is selling the best pizza in Denver no I don't you know there's a huge mistake on the awning cuz I think you just cook me the worst Pizza in Denver I disagree with you can I have two minutes on my own would you mind not at all Peter's extremely set in his way way but he's got to listen to somebody or we're not going to make it you know what he needs this he's right on every damn thing he say Pete you're in denial that's the problem you cannot just continue going through this system of failure that you're just you're not getting anywhere you're just going further and further backwards and it's not making anybody happy it's not giving your wife and your your family a bit of Freedom it's just feeding your ego I don't know what to say you're sinking you're taking everybody else on the boat with you no I'm not the pizza is not good I'm still going to disagree with you I really will I'm sorry but I am I need some fresh air me man I don't think I'm doing anything wrong stop on I've been doing this for 37 years SEF Ramy was a kid when I first started cooking I should know a little bit more than he does he's right on everything he said every thing he said he's right the pizza he and I've been telling you everything that he told you I've been saying the same though I said pipe the crust down it's too much does it take him to tell you that to actually listen or what it's ridiculous the food is it really is what are you crying why are you crying it's frustrating I did the best I could over the years it's not good enough anymore I'm coming out for a minute I don't know you know what I realized that it was like this for many many years and I've been nagging and screaming and carrying on this place either changes or lock the doors oh I I'm done if you don't change do what he says you'll never see me in this place again and I don't give to fly and you know what's what happens to everything I own you'll be here by yourself everybody calm down yeah yeah calm down right I don't think that I need to change now I know what I'm doing Joshua and poet do not understand about running this place I got more experience that they both of them put together so the there you have it after seeing how stubborn Pete was about his food the pizza is not good I'm still going to disagree with you and is claimed that he has the best pizza in the city Chef Ramsey knew he had to do something to finally get through to him we're going to be tasting three Margarita pizzas so we headed downtown it was kind of a little mushy too much cheese to do a little organized research thank you guys I appreciate it now armed with the findings from the taste test morning Chef Ramsey returns to pant Leon's to confront Pete with the results one thing that is very clear I think Pete you have overestimated how good your pizza is I don't think you've ever compared it to what's happening in Denver right now so after my disappointing life yesterday I did a little research in Denver how about all of you stand up and come and stand over here please yeah and here it comes Pete it's now time to really find out how good your pizzas are three pizzas in front of me a b c a is from one of the best restaurants in town B is your pizzas and C is a store-bought local frozen pizza time to put your pizza to the that's right your pieza is B which was your favorite I like the a I'd say a I like the a because it was thin and your least favorite B why be soggy on the crust way too much cheese it overwhelmed everything else felt my heart stop it was too much too much on the crust the crust was soggy it's just not very good okay Pete here's the results in a nutshell 75% of our taste testers preferred pizz Ray from the top local Italian restaurant in second place with 15% of the votes was the store bought frozen pizza and in third and last position was yours with 10% only of the votes yours was the least favorite you're actually beaten by a store-bought frozen pizza get the message wow yeah wow how does that make you feel pette bad but I'm not surprised cuz I've been saying the same thing too much cheese too much crust too much everything I've talked and talked and talked about the same things and I don't see it changing it's really bad it needs to change I think that um in his mind it's always more is better put a lot of ingredients yeah you do I do your pizzas are dated I am very surprised that the results of the video I never thought my wildest dreams that the people of denark Will Pick a frozen pizza over my pizza you have got to understand you are miles away from serving Denver's best pizza that 1991 review behind me is no longer valid we're in a different era you've taken the praise of a local critic it's gone to your head and you have locked in what they said was good and you've kept doing it for nearly 30 years can you three just give me two minutes get some fresh air outside cuz this is important I've got one very important question for you am I willing to change that's the one no you realize like how embarrassing it's been the last 3 years to work for other people while we have a restaurant that's all because of this stuff this I've been in here waiting tables and my knees are shot I'm not going to do it anymore and I'm serious with you I mean I may even leave I am out of here I'm actually ahead to Texas cuz I'm I'm done I've pulled with you I've been your partner you haven't always been mine but I have been yours and I want you now to step up cuz I don't want to lose my home and the few little things that I have I don't want you to Pete are you committed I am you are I am 100% yes sir I am ready to change I am can you yes I hope so Pete is a creature of habit and it's going to be hard for him to change and break habits I want to see it the combination of Chef Ramsay's taste test yours was the least favorite you're actually beaten by a store-bought frozen pizza and ultimatums from his family I'm a even leaves has resulted in a commitment from Pete I am ready to change to accept change but before any physical changes are made to the restaurant or to the food Chef Ramsey wants to bridge the gap between a father and a son here we are with one two three generations working in this business how important is that for you very very so let me tell you something about a unique it restaurant it's in New York it's called Rayos they have been serving quality food since 1896 wow wow and every single night it is packed you cannot get in there Josh how does that sound that's my dream you know what I'd love to take you to Rayos unfortunately it's a little far from here but in 2006 they opened up in Vegas and I can take you both to Vegas oh are you kidding me Che that is exactly what all three of us are doing tonight Rayos is at Caesars and my good friends at Caesar have sent their private plane now wheels up in half an hour what the is going on what what are you doing to me I want to take you for dinner it's unbelievable I can't even think right now about this is going to be a blast are you kidding I'm ready to go to Vegas with Chef Ramsey and my son of course come on come on come on come on bye see you how nice is that to get out of that restaurant how you feeling great to be out of that Resturant Mak sense tonight is about you two catch up with each other and spend a bit of quality time together yeah here's to you both thank you yeah cheers Father and Son Frankie how are you sir good how are you thank you so much abolutely this is Pete Ros thank you come on let's go into our dining room let's go four generations in your family I'm the fourth generation can you give a little insight in terms of how how this happened I grew up under the tutelage of my father and I had to learn how to really become open-minded and willing to communicate in a constructive way and if you have that strong relationship and care for one another that will only reflect in your business and who's really going to pick up on that are your guests if there was a strong key message to Josh stepping up to the plate what would it be truthfully the most important thing is the relationship you have with your dad I agree with Frank that the most important relationship is with my father and I hope my father can see with working together how successful we can become are you ready to try some stunning food yes we are I am so thankful to seph Ramsey to bring over here and open my eyes and my mind I can see why they've been in business for over 100 years absolutely they know what they're doing let's take a lesson from it I'm going to remember this night for the rest of my life one night together in Vegas has clearly brought Josh and Pete together again and while they have been away Chef Ramsey gave the green light to his team to overhaul the decor of the this outdated restaurant so are you all ready to see the next chapter pantelon yes chef yes chef okay great remove your blindfolds oh oh beautiful wow this is gorgeous it is amazing gone is that depressing tacky look of the80s we have completely transform this gorgeous little room it's a restaurant of today it's got that fresh contemporary feel wow you okay look isn't it amazing it is amazing we tore down that dated paneling which was hideous we added fresh coats of paint black and white to give that really nice contemporary Vibe oh my Lord we've had his new cool signs to create that nice fun modern hip Vibe gone to those 25-year-old reviews and that scary clown everybody hated we have pictures of Italy amen stunning family pictures on the wall oh I I love this lets everybody know that this is a family run restaurant this is just unbelievable my very favorite thank you our new restaurant looks amazing to have a hip New York Vibe here in Denver is really cool and it's new but the history is still here come here you man hey you okay do I'm ecstatic about my new restaurant I'm overwhelmed is this awesome oh what this is sweet is the best day in histor P's hands down please take a menu and pass them along to go along with the drastic changes that have been made to the interior I want you all to dive in Chef ramsy has reduced the menu and the portion sizes look at that Caesar how cool oh it's just an easy he's designed a fun contemporary menu that has a modern take on Italian Classics I think is going to love this place it's awesome I just want a quick word with all four of you outside let's go it has been a day of surprises for the family and Chef Ramsey has one more just stay there two seconds okay okay that is sure to increase profits okay okay we're committed we're committed that is your new delivery van donated by my friends at 1 1800 charity cars it's going to let everybody know not just in the neighborhood but in the city that you have the best pizza a knew deliver deliver huh how gorgeous is that isn't it I have a beautiful restaurant now I have a beautiful menu and I have a delivery I'm out of here with everyone anxious to reveal the completely new restaurant if they cut the same they cook the same Chef Ramsey gives some last minute pointers to Pete and Josh one delicious portion of lasagna and one delicious portion of eggplant Palm this is awesome good evening welcome to Pont leonis how are you good how are you they did a lot of changes love the pictures over there that's so great Pete when the order comes on nice loud clear sck it up Josh you follow sink for tonight Chef Ramsey has divided up the work for the Father and Son team you ready yes ready Josh will be working the sauté line all right let's do this while Pete in addition to making the pizzas will be Expediting here's our new menu I'm going to have the on you please wonderful all right ladies did I give you enough time to decide I'm going to get theetta the Bretta thank you you're very welcome ladies please let's go eggplant Farm M you can't just stand there and talk come on Josh get him ready to fire shut up let me do I got my thing stop what else is on that tiet don't just start throwing pizzas in now you don't think I know what I'm doing do you hey Pete how long for 16 what's 16 16 is already gone just is this done or what I don't know I don't know what what happened although dinner service has just begun Pete is already overwhelmed with orders where's this extend damn it buba you're not talking to me man and we're missing times here and is not communicating effectively with Josh I don't even know where the we are listen I want some Harmony in here a little bit Yeah the Father and Son team are confusing each other and almost no food has left the kitchen where's this going I need a table number on this okay lasagna Liu Alka right where's the Liu Alka I don't have that where's the Liu Alka not even started really what the hell are you guys doing put the thing out whatever man stop you you come here urgently now I I I I I want to give up we are now just going so far backwards have we come this far now to give up no table 16th this hasn't gone when a ticket's gone it gets spiked yes chef let's regroup and then we focus on 16 okay let's go in SE is absolutely right I have to take a breath and start doing a ticket out of time table 16 lasagna Linguini vodka Jos coming up right now nice take your time let's go next then I need a neck play parmesan and small mid lovers okay get your assistance going come on you can do it it appears as though Chef ramy's pep talk has done the trick both Pete and Josh are clearly more focused there 16 in they are now able to control the orders and get delicious quality food out in a more organized manner I love that V Pizza Fant Table Three Capal Paran he PL C believe H all right that's my boy you got that small Bianca now we're done small Bianca and we're done I never thought I'd see Pete change I think he's more open to listening and working with his family I very proud of him very much so high five we bed ass tonight woo 61 I can still do it baby tonight we're had a rocky time in the kitchen but we dealt with it you now have a plan pick up the rains and run with it might look after yourself yeah absolutely dig in there by D I love you Chef thank you so much Chef Ramsey really inspired us look after you boys I will and hopefully Pete and Josh can do even better and take it to the next level I've got to go s Ramsey is a remarkable remarkable man I am grateful and thankful to him for coming here and opening in my eyes take care you I love you you old Brit in all my years of doing KY nightmares I don't think I've ever met a more lovable character than Pete unfortunately when I first arrived his heart may have been in the right place but his head certainly wasn't and for almost 30 years the guy was doing the same thing every day despite his business going downhill but I am truly honored to have helped this wonderful appreciative man to finally see the light for Pete's sake I sincerely hope that the panon continues to be successful for generations to come in the weeks that followed Pete remained committed to the standards set by Chef Ramsey J you got and coming up yes I'm ready whenever you are okay and the new menu has already received positive reviews from not only customers inside the restaurant but outside as well here you go keep the change thank you uhhuh have a nice day Redondo Beach California just blocks from the ocean is Zena Flaming Grill opened in 2009 by the aunts and niece team Fay and Brenda for table Egyptian I came to United States at 18 my first experience was a caring truck for 16 years and it was really successful but I always wanted to buy my own restaurant was always my dreamed to have my own business and when the door opened about opening a restaurant with Fay I decided to give her a call since she had kitchen experience and I had management experience when I puted meat somewhere in the grill do not move it I just checked them it's done the reason why this place is going downhill is because of the drama between Fay and Brendan actually all this was on this side these were on this side they're not cooking families don't want to come here because why would you want to come to a restaurant with arguing and stress it's embarrassing oh my God ba is definitely the scary boss here she's the one who pushes people screams at people you guys need to take the meat when the order comes out she'll tell the staff shut up be quiet get out of the kitchen then move move from here stop arguing with me I don't want to hear it zip it move move don't worry about that right now do not move the tickets F needs help but she doesn't want to accept from anybody I know what I'm talking about you guys fade doesn't trust me to run this place the Salah does not think you see me standing here doing nothing she sees me as her niece and not her partner it's a complete joke I'm obviously doing stuff verinda doesn't seem to care anymore I'm going to go sit down in my booth I just want to sleep she's be on the phone how are you tax a friend where is Brenda right now is Brenda's just laziness I want you to be stronger person but that's your personality it's not that I'm not just because I'm not yelling at them and doing it's not yelling I'm not want you to yell you know what F Brenda and my mom have a bad relationship I'll fix it fix what it's correct it's not correct all the problems come from the restaurant you become like so frustrated you're like the hell with it I don't care anymore it's so upsetting this restaurant has put a strain on my entire family I really have to go I'm I'm done nobody understands how much stress I'm under I've borrowed from my parents a little over 60 Grand if the restaurant fails I feel like I would have failed my family but you know what we really need help if I don't smile I going to explode I going to cry the restaurant is my life but it became a burden it seems like it's slipping away and I feel like if this is go I won't have anything left it should never be like this both Fay and Brenda have requested meetings with Chef Ramsey prior to him arriving at the restaurant how are you Brenda right yes he realizes that this is a perfect opportunity to get both sides of the story it's F right hello good to see you good to see you likewise good to see you too it's an honor to meet you well it's uh it's a pleasure seeing you and thank you obviously wanted to reach out and have a word before I went inside the restaurant yes I want to tell you some issues that I have with my business partner my niece Brenda tell me about the restaurant how did it start Fay had this idea and saw a location that she really liked and approached my mom and she said that I would possibly be interested it kind of just took off from there you know and it seemed like it was the right thing to do and are you 50/50 yes we're 5050 Partners right so explain the roles of the restaurant I shop I cook clean you're the chef as well yes wow you're busy so if you cook Shop clean what the hell does Brenda do um basically there's different days where I am serving and there's days where I'm on the line with Fay and it can get a little overbearing back there cuz fa she's definitely a control freak she doesn't have confidence in me stepping into the kitchen and being able to help her out and she was just like no you're not doing it right I sometimes feel like I'm an employee not an eal I have to repare everything for wednes day when I take off every literally everything why can't Brenda prep for her one day running that business independently um she doesn't know she stayed out with friends and she's very tired the kids that tell me when I'm not there we sit in the computer watch TV or watch how does the business run on those nights when your Auntie's not there very smoothly customers are happy with the food definitely things flow easy I feel like it's a disaster how do you know this is a disaster customer come to me and tell me what happens Brenda's cooking in your absence how would you give that out of 10 six six I give myself 10 oh wow if she wasn't your niece would you fire her yes if this wasn't your auntie would you fire her yes how long can the business continue I'm giving myself about a year ready wow our numbers are horrible oh say how much did you put into the business we put about 60 Grand each wow I'm afraid and scared that I will lose this in this time of my life I don't see myself going to work for someone and even get hired I really need Chef Ramsey to change Brenda but I have doubt that anything will change Branda it's not going to change okay I'll see you back at the restroom thank you so much thank you I'll see you back after hearing two completely different stories from the owners about why Zena is failing Chef Ramsey arrives at the restaurant anxious to see where the problems lie so fresh flavorful food 7 days a week and glad it's fresh hello hello hi my name is AAL AAL nice to see you and this is Mark okay this is my son what did you do help around with everything from cooking to busing serving okay seating right well good to meet you uh let me sit down have a goodby to eat get up to speed and I'll catch up after thank enjoy oh boy he likees that a seat on the couch excellent oh sinking down here I feel like I'm back at my grandma's couch why have we got such high couches in such a small restaurant I'm not quite sure I wellow okay um now how long have you been here I've been here for 4 and A2 years so you've been here since the beginning yes the two owners do they run the business together how does that work fisa works here more um more days than br that does oh really yeah aren't they 50/50 Partners they're supposed to be 50/50 but I would say it'll probably be a 75 25 difference oh wow f is definitely the 75% of the work and what does the other partner do BR is more laidback she prefers more talking to the customers instead of being in the back with the kitchen oh so who's the boss the scary boss would be fisa fisa is it Fay or fisa she said to me her name was fa so usually I call her faisa or sometimes when it's busy I'll call her a fa there's people who call her fuu Fufu us to F she's scary she is Hell on Wheels wow they gets busy no matter what it is you will hear yelling in the dining room everything that happens back there our customers see our customers hear everything wow seriously yeah F has an extremely short temper if something goes wrong all hell will break loose how'd you get on with Mark it must be hard when you're working with the owner's son yes if he seees something that's dirty he will leave it for somebody else to take care of is he lazy when it comes to cleaning he doesn't do it full-heartedly that makes any sense so Le a mess for you when you come in the next day yeah oh thank for the Insight I'm going to look at everything and oh wait a minute Mediterranean Beast Road an Exquisite dinning Adventure wow where's Mark Mark oh Mark um he's you ask me for her please thank you he wants to talk to you yes sir I'm you come with him got a little quiz Are you ready for this how do you spell beastro how do you spell beastro b i s t r o uh-huh good and how do you spell dining d i n n i n g so you wrote this menu dining in d i n i n g okay has anyone else mentioned it we have a lot of customers who've um pointed it out to us right um thank you m i what would you recommend we do uh four different dips we'll do hummus Baba give me the four different dips we go for that yeah okay let's go for the father beans the Kiwi roll okay and then let's go for the zena combo plates all right definitely thank you oh you're welcome I'll place your order right now yeah First Impressions place is soulless man Jesus chist it's like dominoes I just keep on coming down why is that why oh Jesus man well are you ready three k b beans and Zena combo let's rock and roll I am very proud of my food and I stand by it it's fresh it's made to or Chef Ramsey is no way he would dislike my food thater is ready just take it out I'm confident our food's good Dam while the owners continue to blame each other for the restaurant's problems thater is ready Chef Ramsey is anxious to taste the food so this is our combination appetizer okay wow why is all that oil on there we usually drizzle the top of our appetizers with olive oil or flood um usually be drizzle but it looks like there's a little extra put on yeah I say could I have a teaspoon please D of course thank you wow you drizzle sparingly with a touch of oil but look at it I've got little swimming pools little mid bathtubs full of oil floating on the side it's gross can you ask Mark very carefully to stop staring at me because he's scary he just stands there and stares okay I have another little dish first to put this oil in please don't oh yeah hey Mark said stop staring at him cuz you're creeping him out you got to be kidding me man it's a little day F oh teaspoon of WR who put the oil on um I'm not quite sure it wasn't back there wow this is the humus my God it's so thin it's just liquid is that normally that runny that the humus I've been told it depends on the Gano Beans really we're going to stop blaming a Bean for the hummus there's times where the hummus will be extremely thin and there's times where the hummus will be overly thick yeah it's not the Bean's fault it's the chef's I feel like I'm always apologizing for the food now don't I'm done with that okay but I'm not a chef it's out of my control who put the oil on top of the appetizer I didn't do the appetizer I did it he said it's a lot of oil it's tradition to put a good amount of oil on hummus so for Chef Ramy not to like it is a shocker to meet I should have made it for him it's a disgusting busing station that looks Dreadful there has to be a much better place to put dirty dishes than that that's bad it's weird how you just drop all those dirties there yeah that's where our dishes go why not just walk 5T and put the dirty plates inside the plate wash I don't know how difficult would it be to walk straight into the kitchen and put them in there not hard at all Chef Ramsey is right but every time I try to open my mouth every time I have a suggestion I basically get told to shut up thank you guys you're welcome rubber beans is ready okay I'm coming to get it beans and who put the Zed on then what's what's the z the Z frena kind of a design looks like someone's puked up on my plate oh come on does that look appetizing to you yeah doesn't look too appetizing it doesn't look appetizing at all no okay thank you no problem that looks like the inside of a diaper I mean it's so bad jeez said she a b look like someone threw up okay D enjoy your meal and um I'm done there dling that one mouth for too much I'll get that out of your way thank you my you're welcome one thing I can confirm it tasted the way it looked Dreadful nope not a winner okay whatever you guys this is crazy I don't agree with Chef Ramsey about some of the items that's a first I will defend my food to Chef Ramsey because I know how healthy and delicious it is Chef Ramsey has only sampled a few dishes but is already questioning the food that looks like the inside of a diaper and owners Fay and Brenda are questioning the feedback food never comes back that's the first people always Rave about our food whatever if you're telling me my food's not good I'd love to see what's good who put that kby back I did they're going to be dry that's why I moved the one it's cooked already kby roll Mark I don't want to Ser me why not so rude should be confident in what you do so these are kby rolls I just tried the dish keep rolls it's a bulgar we shell with a L ground beef and pine nuts in the middle thank you Mr Sunshine fresh uh kind of wow what does that mean she'll I have them like pre for the week like one week ahead cuz it takes so much time in prepping they taste are they frozen huh yeah they're frozen yes sir do you know what it says on the front of the restaurant on the banners outside about the catering no go outside have a quick look okay read it and come back in we'll have a chat damn I know we can't spell let's hope he can read Jesus what did it say care about quality and taste okay great what else did it say begin with f begin with F I didn't read just quality and taste I was just a shamed there's three FS there now read it properly and come back and tell me what it says no problem have a look whatever you say oh man right three FS three FS fresh flavorful food right and you're telling me now my appetizer is frozen cuz we make a bulk at the beginning of the week yeah I just read that literally entering the building so I don't expect anything Frozen thank you wow so your sign out says fresh flavorful food yeah but this is frozen you knew by The Taste K you cannot do it fresh you're not going to like what he has to say I stand by the kibi because we really use good ingredients I don't see in any Arabic home anyone can make them differently the chicken's almost ready it's kind of not cooking on that side I didn't want to burn it it's not burning I need to mark it and it's done if it's done it need to be up the grill well it still needs to get marked it's not overdone it is it's not maybe you should be doing all the cooking then drama for nothing f is over my shoulder micromanaging and just constantly bossing Us in the kitchen there's no time for burning meat I'm just over it all can you take this please that's one item I could stand behind this is oura combo PL thank you though wow instantly you can see it's try slicing in there W and this one is the that's a just a regular uh beef K the meat is just like it's boiled it's just tasteless everything's so overcooked we try to make our meat medium but that looks um medium well well done drier than Mark's personality and the cofa sadly is over cooked and dry it's drier than the Sands around in the pyramids of Egypt that is Dreadful and the chicken is blend is the chicken fresh or is that Frozen the chicken is frozen what a shame who cooked my lunch today might would be a mixture of Fay and Brenda I'm pretty I think they um tag teamed on on the dishes supp your tag team you'd expected to be twice as good but this one's twice as bad uh Dy I'm done wow that's disappointing thank you D wow trust me this has been a huge huge disappointment there's not been one thing that he said he liked not even one I them have let's uh let's come over please wow I don't know where to start ready um f Brenda I'm so disappointed the atmosphere is flat the deco's drab and I'm sat on the corner of a ridiculous cushion opposite a large container of dirty they're never done that before that's what's bothering me today um excuse me um we do that every week I believe you and Vanessa use buckets don't you but don't put the buckets on the floor well it doesn't matter if it's on the floor I don't think that's the issue I think the fact that the buckets in view of the customers they walk inside the kitchen with them but we have been told to use a bucket I always asked you guys to use a bucket so stuff doesn't spill all over the place but we've never said to put it on the floor yeah you use the table or the one of the chair and you take them back inside when they're almost fall but they're still in front of the customers we leave them on the chair put them in the floor I'm a little confused do we leave them on the floor never yes wow but settle that aside I've just had a bad experience and I felt the food was below standard the Homeless was running very liquidly why so much oil on there I have Arabic customers that like loads of olive oil when customers want more oil don't assume that every wants more oil I don't even think it it was olive oil what was that oil in there olive oil it was olive oil wow that must be cheap um what's funny um our product's not cheap your product's not cheap okay so what's so funny well you said it was cheap H it tasted cheap it's not expensive but it's not cheap I'm not going to argue with you but you sit there on your ass laughing your head off thinking it's funny I'm not going to get upset because of what you say no I'm just going to smile about it it's it's your opinion how old are you 26 sir I'd expect that if you're 16 cuz right now Mark is very far from funny can I continue about my lunch for me a cofa when you bite into it it just bursts with flavor this thing was dry beyond belief but this is number one seller this is what my customer eats every time they walk in but F chicken was dry and the beef was dry is that protein Frozen We Buy it fresh I buy it fresh we marinated buy it fresh so there's a system prep freeze and cook I don't know why you think customers would leave their homes to come and eat frozen food I don't have a walk-in freezer and I don't have a walk-in cooler okay so my option is to freeze it then cook it how long have you been functioning like this 18 months two years no it's been like this since day one I'm just wanted to let you know that I don't have the help to to be repair when I need help I cannot cut myself in half half my half here behind the counter and the other half inside but F have you given up no do you want to give up no I have nothing else I can fight by myself what I need help from your family yes so who's not pulling their weight none of them chicken was dry but this is number one seller Fay not only believes that her food is impeccable I need help up she also believes that she is the only one in this restaurant who is putting in a real effort so who's not pulling their weight none of them none of us you don't let anybody help you Brenda what's going on is your auntie on her own she's not on her own she's not she has to have her hand in everything she has to marinate she has to cut that's not true that is true when is the last time you cut the chicken or lamb or beef and you marinate it many many times when many times no that's a lie and you know many times it's not a lie I always stand with you in the back and ask you show me how to do this show me how to do that I always tell you what bring a piece of paper and bend no you don't no you don't you don't say hey come here let me show you how to do this so if I'm ever off you could do it you're not being shown the recipes no um she never ask so she see me she see me when I Mar always go in what can I help almost every time I'm here many times I brought in my laptop and I said let's go through the recipes if she came and tell me I wanted to learn this I would never tell her no I would never tell her always say B I have to do it they can bring a piece of paper and anytime when I'm doing something I'm write what I do that's not true when was the last time you were shown how to cook something never minor stuff in the kitchen seriously like appetizers but that's pretty much it really yes 5 years yes you two don't sound like a niece and an auntie when was the last time your auntie gave you a compliment about something I don't get compliments when she cooks all I hear from the customer is complain because she only no compl when I'm not here just the last week on Wednesday I was off on Thursday a customer walks in just to complain about how horrible the food was when I'm not here never and I'm not saying because you don't take it well from me you tell me I I told you so many time you don't take it well from me when did you tell me when no when the Falafel is dry and was was I got so many feedback that's not true I'm very picky how everything's cooked on the grill that's not true you don't believe me ask the servers the server Cooks the food when you're here most of the time no they don't do you don't cook all the time when she's here no no I want her to answer so I sit on my ass when everybody else is working yes and I tell you find something to do I've offered to cut chicken multiple times for free and I was told that I wasn't allowed to do it but I'm confused you want them to do it but then they say you don't let them do it no they don't want to that is true that's God Hest true that's not true I offered I wasn't allowed to do it I offered to learn I offered to her for free to learn how to cut the chicken and help her during the week I don't want you to be with me in the kitchen no I'm saying you told I don't want you to be with me in the kitchen and that's why I would never tell you do anything I'm afraid that she gets hurt when she's working her regular shift to not even cooking she's hurting herself I don't usually hurt myself I haven't I need a bandage every day a man needs a bandage I've never poked myself with a knife here a man you ask for bandage all the time no I really don't wow in the end it's not my job to cook I don't get paid to cook I don't get paid to do inventory I don't get paid any extra to do anything but as a family we do it just because we care I've done the take inventory I call the inventory I do the bread inventory maybe a few time but not all the time not all the time because I have my own job to do and when I come in and the dining room's dirty my first thing to do is why is the dining room dirty cuz the staff from the night before don't clean really when it comes to cleaning Mark does not do it there's a little bit more lenience don't don't say that don't point fingers cuz that happens I've came right after you swept and I've swept I'm trying to tell you something by far are she does way more of her duties he's not lazy no he's not he's not lazy actually he works a busiest nights he works the busiest nights but when it comes to busing and cleaning and pulling his rope he doesn't pull it Mark does not pull his rope when it comes to his D if you want to start pointing fingers Brenda I was going to keep my mouth shut and not say about anyone when you sit on your phone we're cooking serving and you're sitting negative I'm going to if I'm going to sit down and actually in my mouth when you're here for hours like you always do when you're here for 5 hours yeah no I'm not here for 5 hours you are this impromptu staff meeting has gone from Brenda and Fay pointing fingers at each other now when the f is dry the F was perfect to the blame game with the entire staff there's a little bit more lenience don't don't say that don't finish including face on Mark if you want to start pointing fingers brinda when you sit on your phone we're cook servant and you're sitting negative whatever go ahead walk out like you always do when you're here for 5 hours yeah no I'm not here for 5 hours you are I wasn't going to talk about anybody but okay I'll be yelled at taking food to the third table over there by fza she will scream at me as I'm walking because I I ask you the TV to be off no it has do are different is I have to scream at you turn off the TV because it have some bumping and grinding and whatever is going on on TV and it piss me off because I walk from inside what the American video channel the solution Brenda have to change her shift because I voice my opinion I Chang the shift because you guys constantly bump heads and you constantly get into these great arguments in this open Kitchen in the dining room it's it's in front of customers customer W um I need to see this place working tonight just do what you normally do so I can have a chance of getting up to speed to see how this place functions I'm getting some fresh air what a lunch I'll be back later thank you sir wow I thought the problems were just the food I can't handle this nobody here is perfect nobody here is perfect you just make it seem like when Mark and Vanessa are here it happens when all here you guys don't pull your weight nobody pulls their weight and that's what the problem is wish I wish that we have a camera roll when EML is working here she works are you never are you never do like the way she works her mouth yes I agree but when it comes to her work she goes the extra mile her mouth is what gets her in trouble she's an awesome worker and she needs to know that too tell her I always tell her that you know nobody gets compliments here F nobody I tell her thank you we have a great night thank you have a good night she of course she doesn't tell you I tell her that but she comes back and cry about Saints Amel is not my problem what my problem is is what he said about the food anybody hungry I'm eating my frozen food anybody want to eat frozen food I'm glad you're laughing about it it's not funny ironically the only thing that Fay and Brenda agree on is the food I don't want this to burn because I don't have time to make more it's not going to burn unfortunately aside from their issues with each other that is the restaurant's biggest problem okay are we ready ready or not I have to be ready what can I get excited for you today can I get an order of the fle and a garlic sauce definitely hummus no yeah you got it I'll be right back just explain to me how the line works okay the tickets come out we start to pull whatever meets and uh we start cooking wow okay don't let me stop you okay table one spicy hummus and beef Sharma with Zena I got it Brenda when you do that spicy hummus with more shell that's why I cut these helenes use them please we're giving them spicy hummus spicy whatever H still looks very wry that is this it here yes how often is that made every a few days this is number one seller So within just 2 3 days is finished right that's disgusting this is B that hummus is awful why is it so running the consistency could get better yeah just a little bit sorry for Jud how are we ladies welcome homus how was that plan and running uh my apologies any flavor at all and it was thin thank you fresh food 7 days a week my ass he's leaving I don't think Gordon Ramsey likes us they're complaining about the spicy hus they said it's not spicy I can't believe this Brenda when people ask you for a spicy hmus they want the spicy hum enough I don't need something explained to me three times he's here yay with Chef Ramsey sink so many customers unsatisfied with the same watery hummus that he had at lunch he has returned from a trip to a nearby supermarket I'll show them how good the homeless is with a plan Mom's the Word mom's the word yes are ladies there we are some fresh humors Jens what same for you my apologies sorry way too much he's cleaning tables for that's for you to share that good much better he keeps taking stuff and moving it I don't know what's going on man is working creating a buzz here they're loving it only crap I'm money ass who would have thought that stable hummus would behind the mount how was that very good this is better that flavor Brenda all the chicken is done just give me a second I'm making the damn salad the chicken was just that was nasty I'm sorry about that oh no um no no no no they're ordering complete new entree she said she didn't like it at all what happened to her she said the chicken didn't taste good at all oh really it's dry is it supposed to be minced like that this is exactly the way it's served everywhere I know I never ever have someone return to chicken not complain let's call them a li I never have a complain of dry or overcooked shaera I tasted most of the sh and I know how delicious it is can I go ask them why they didn't like anything or like what their opinion is what you think it's good just this is n what happens before hello ladies how are you today you've sent back everything so I just wanted to come and we just didn't like it what did you not like about the items the chicken Sharma tasted like rubbery okay and this is like vinegary and mushy was the flavor it just wasn't wasn't Forum okay you guys are done whatever all of a sudden people are food critics what they say they thought the Sha was rubbery our Dolmas taste like vinegar never came back before never whatever they don't like it they don't like it wild God help me beef Kebab is it ready ready that ain't me this is the medion no it's raw beef is still cooking for that plate I'll fix it leave it leave it seriously do what you always do I'm fed up with Fay dominating in the kitchen it's really hard to deal with this one's like part of the Rock and I got me that one's raw half of this beef as well half of this beef is raw but these are medium if I cook them more they will not be medium anymore but one of them was raw that's what I'm trying stop commenting on everything please I don't know why you're acting like I'm the one who's doing it I can't handle this why does he quick to jump down your Thro why is that I don't know if you noticed it happens to everybody who comes back here even wow bloody hell a it's really rare you know just go you can just take it I'm good oh je this is supposed to be medium and it's rare let me see M okay that's cooked that is wrong I wasn't talking to you am oh man redo it looks like sh ever serve any night was said for this seriously making me lose it oh my God cling girl flaming mess oh you want us quick that's disgusting we're done how are we how's the food it is Stone Cold yeah I had that for lunch and it wasn't pleasant my apologies thank you the customers have given a very clear verdict on the food at tonight's dinner service so Chef Ramsey decides to move on to an inspection of the rest of the kitchen including the food storage freezers are busy man wow there must be 3 to four weeks worth of prep in there what's that does that look appetizing Mediterranean it's not man this one Ki mix leftovers in a home kitchen no dates my go disgusting God what a mess this stuff has been in there so long it's all freezer burnt any chance of any flavor has gone a bit like the flame on the grill just boxes of meat prepped in bulk they say fr flavored food my ass I say Frozen Frozen Frozen that's gross it's dinner service at Zena it's ra beef is still cooking for that plate I'll fix it leave it leave it seriously oh I want to CR and while Fay and Brenda continue to argue in the open kitchen boxes a m pre in B Jeff Ramsey is uncovering some alarming practices in the back kitchen my God which include a massive amount of frozen food fresh salmon oh frozen salmon well what is that welcome to my Mediterranean Flaming Grill piss of bread bag there's like lamb in there look at that defrosting frozen meat and warm water what a mess chicken schw does this lady really know how to run a restaurant I don't think so the logic has left the building this is too many orders that none of them are gr I said you took all the I took out lamp Okay it's not on a grill well it disappeared can I can I show you something just sure just to talk to you in private sure yes I just want to show you something very quickly what do you walk back there for this was in the sink in a bowl of water we run the water on it to defrosted running hot water on it what does that do it's not hot water I run C the water it's warm on the outside and solid in the middle so when it's different colors like that do you know what that means the meat is coat even before you start turning this into cofa you're screwed one more thing what's this here what are you doing on here I'm defrosting some chicken and why defrosting that I marinated yesterday and I didn't have enough space in the fridge so I put inside the freezer I disagree about the meat freezing the food it doesn't make it go bad I really don't get what he's saying 100% some of those customers tonight the food that came back were the customers right or were they wrong I never since I opened they have that Mitch food came back never I don't think you understand how far you slipped get real I am now you're not why aren't your customers coming back to your restaurant F I don't know they loved my food they loved my smile you're not being honest you're not being honest with yourself and you're not being honest with your customers no I've been honest your customers complaining about the hummus the dips they weren't very excited so I went and made some stay there what is that it's delicious humus can you taste the difference yes the texture now I have a confession to make I actually walked to a store and bought it you need to be 10 times better than store Bo Hummers otherwise what's the point in running a restaurants tonight was a shock to me like wow why everything is coming back there is certain plates I I'm very proud of and he came back but it's not good enough what you're doing is so wrong and unfortunately because you are surrounded by family members you've convinced yourself and them that what you you're doing is right well I'm sorry Flaming Grill it's not extinguished Grill it is and the problems fa are inside do you want this business to continue I feel like I'm hanging by a threat there's no point of running this been praying and tomorrow would be a better day that better day is not coming I'm done I think you understand how far you slipped get real I am no you're not why aren't your C custom coming back to your restaurant F I don't know tonight was a shock to me like wow why everything is coming back there is certain blades I I'm very proud of and it came back but it's not good enough what you're doing is so wrong Flaming Grill it's not extinguished Grill it is and the problems Fai are inside do you want want this business to continue I feel like I'm hanging by a threat there's no point to run in this been praying and saying tomorrow would be a better day that better day is not coming I'm done I just have nothing else I never thought will be such failure I never seen it in that way never I can see this sadness I'm so sorry just St no no please don't be overwhelmed but just answer this for me do you want to continue I do this is all I have I'm just burned out I over work no no but are you 100% sure that you want to continue in this business I do I love what I do tonight it didn't show because I really didn't love the way things were going okay um I'm getting out of here I want you to change your attitude cuz if you can't change what you're doing we have no chance in trying to change this restaurant yes I hope to see you tomorrow thank you sir I honestly have nothing left if I lose here here this is it this is my life and if it doesn't work I don't know what to do you have 2 seconds uh yeah that was rough rough and I'm going to call it as I sit you guys are just going through the motions and when something goes wrong you fall out with your auntie she falls out with you and all of a sudden you then just go back into your own Corners the only people suffering the customers all night long the problems are on the outside problems are the custom us it's never inside and we never ever look objectively and understand how bad we are everyone's walking around in denial it was hard to hear I'm not upset because I'm in denial I'm just upset because because this is the first time we've we've we've encountered this not trying to rub your face in it but tonight three tble started complaining about the humus I ran 100 met up the road I store bought it came back through the kitchen presented it they loved it I'm trying to get that message through to your aunt but when customers think that a store bought hummus is better than what you've just served them and charged them three times the money that's how far we've slipped and you know what it's sad in there it's so sad I I got a question for you deep down inside from the bottom of your heart do you want to seriously continue running this business I definitely do do you yes I do 100% okay I'll see in the morning okay good night good night you need a hug you're okay everything for the best no don't worry we need to make it better you know he's right when it comes to certain points I just I need you to help me here instead of pointing the finger can we come up with a list of things that you could do to improve I think that that's actually great idea go I'm really tired I'm frustrated in fa's mind she thinks that we're the problem and that we make mistakes and that we're the issue but she's the chef she's the prep she does everything and I believe 100% that she won't change and there's no question about it okay everybody clock out and go home I'd love to fix all the problems about my hands are tied Fame has to trust me as a business partner in order for things to change Chef Ramsey knows the only way he can move forward with fixing the restaurant let's come out over here is that he first must find a way to get Brenda and Fay on the same page he begins the day with a staff meeting with the goal of clearing the air last night I saw you Fay burnt out feeling alone isolated and you saw no light at the end of the tunnel I understand after you telling me how hard it is and you're on your own I get all that I got that yesterday but last night I watched everything and you work talk and perform like someone has given up last night I went into the kitchen and just took a few notes there must be three to four weeks worth of prep frozen solid in there little freezer Birds that's supposed to be beef sure do you know in that freezer there's containers stacked this High full of prep you've prepped so far in advance it's freezer burnt then I look at the refrigeration unit in there and it is bedum the fresh stuff is at the front and the old stuff is at the back I honestly don't have all the stuff there you don't this is so difficult I'm not going to embarrass you and bring out the yellow and the rotten parsley okay so you know what's in the back of the fridge yes what I want to talk about this morning is why is it like that lack of help lack of you're freezing it for the lack of help yes F before I can go any further forward let me ask you this do you think that you're the only one that's actually working and prepping in this restaurant yes they can call me a liar if they want to they come here do their shaft I feel like they're here to make their tips and leave right that's that's my honest truth yeah well that's how I feel about them so who is the first person that literally gave up your son um your niece Brenda Brena is that true you sit there in silence I sit here in silence because I know the truth I know that I've stepped up so many times I do but she has other people who offer to do it I try to help but I don't like Amal to be in the kitchen because she cries about everything and little thing and she all day um all day yes she did burn herself with hot water booked herself with knife even myself with KN she's denying this right now because she doesn't let me finish I feel responsible for her asking for bandage all the time and I don't want blood in the food I don't want the drama itself Amal complains about being here after 9:00 she gave me an AR toid face it was 10 but it was her time to go out with her boyfriend waiting for her outside she's this only talk not not do right and when I say that to her she take it as a mean and a biggest be that she ever seen do you trust her I I do she's amazing help she's good worker I'm confused I trust her but I don't trust her does she not welcome help oh not for me whatsoever I think when she's drained she accepts the help but she has to reach that level can I say why why I do that go ahead I hear complaint from Brenda all the time because she wants off she need her time off what Brenda's saying look at Brenda B I tell you when I have a family event to go to and I slip out of here for an extra day I feel guilty and I've expressed that to you so many times I feel guilty what I tell I don't like taking time off and it's because I tell you why and I wanted you to have fun and enjoy family when you're out of here so you don't come with that burden and that look again like you don't want to be here and I don't want you to have that same look either f I didn't have that look reason how many and I am the one who have to carry everything hey wait a minute how many times have I asked you please take an extra time off I tell you can you be able to do things when I'm not here and I do I do anything that you ask me to do you tell me to roast the eggplant and peel it I do because unless I ask you to please let me do something let me help you out unless I do you don't tell me hey come back here and help me how many times 90% of the time I end up with no 9% of the when I have lunch and I have to serve no 99% of this time is done and if it's not done it's because I was busy on the line that's the only time stuff doesn't get done I have many times walked in the back she's like I have a lot of preparation what can I help with I'll put freaking gloves on and I'll pull out a a cutting board and a knife tell me how to do it show me how to do it until we get a phone call and we leave the kitchen never come back I'm so confused I I go through the same stuff you do I mean I'm not sitting here freaking leg over leg doing nothing so why does f have to prep for you when it's her day off because she feels that she needs to season things that she needs to cut things and it has to be done you're cooking you're cooking them it's like you can't trust your family who can you trust it's not a point of trust it's a point of everyone they want their time off so they don't want to be here as much as you do even your physic partner yes wow that's not true that is so not true that's true maybe everybody's assuming assuming that I don't want to be here or she doesn't want to be here nobody wants to be here it's not voiced nothing's voiced there's poor communication I can see that this is crazy any of you any of you showed up an hour earlier just to get your even your own thing going I show up early a lot actually never I have your time card okay you have my time card then you know I'm at least 10 to 20 minutes early here 20 30 40 1 hour earlier because I don't need to be here an hour early because I need to take care of my dining room that is the job that you have given me so I do she take care of the dining room which it looks like this all the time why do you feel so uncomfortable that the night before you take your day off you have to control them with everything that you do why has it got that bad nobody stepped in nobody stepped in sheon US Brenda's offered everybody's offered and she won't teach anybody because she wants to do it when she complains and stuff like that she doesn't allow anybody to do any I even told you bring your damn piece of paper and a pen and write down what I tell you one time two days ago three days ago are you kidding me don't ever use that word with me ever I mean it do not ever use this language with me it's all about my language but you're not listening to what I'm trying to say behind no I'm trying for the last four five 7 years you were here did you ever ask me to come and write things down no but I've come and ask help in the kitchen you can ask her when you ask when you ask I told you to come and bring a piece of paper and pen and write exactly what I'm doing you told me that 3 days ago when we were making statement that the only time time you've ever said anything like that was the only time and I told you do not use that language with me for the second time whatever I've I've offered so many times you've been here four years if you were so smart why you didn't come next to me one day and said you know what I I did I and watch you cut meat and you tell me to shut up and get out no that's not true that's a lie what started out as a staff meeting to clear the air I go through the same stuff you do has erupted into a screaming match between Fay and the staff I even told you bring your damn piece of paper and a b and write down what I tell you one time two days ago are you kidding me with Fay holding on to her belief that no one is committed so they don't want to be here as much as you do yeah yes wow and the staff holding on to their belief nobody wants to help her because she's so critical of the way you do help her that Fay is actually unwilling to accept help from anyone okay stop stop stop stop stop stop don't you want to be consistent yeah of course yeah naturally but what is it that you struggle with to teach them I try oh no I don't think you're trying enough she doesn't have the patience to train somebody if she does she'll show you and then she'll say do it and then if you do it and it's not perfect the way she wants she'll get so frustrated and she'll yell at you to the point where it's just you feel overwhelmed yourself and did I ever do that with you yes that's not true mom is that true she has a hard time trusting people F told me yesterday if you were not family 1 2 three four of you would be fired now yes why can't you trust them to run this business I can prove prove it prove it no you need to prove that you have the trust okay I'm going to agree to something I going to leave everything not done the night before and you walk here and you ask to be serve food and see what you're going to get stop there do you know what it we're going to open for lunch I'd like to see you and you behind the line I'd like to see you and you in the dining room and you are going home okay okay and I will give you feedback on how it went you got 15 minutes let's go 15 minutes you happy with that yes let's go I know I could do this without Fay and I would love for her to see that I am capable of doing this and I can run the show it's your time to shine you okay I'm okay you sure yes this is hard for you very yeah today is going to be disaster I don't feel like it goes the way it's supposed to go when I'm not here now um I want you to jump in here yeah they going to struggle without me I have a confession for you you're not going home ready I'd like you to sit in here and watch carefully cuz I don't think you really know what goes on in your restaurant when you're not there okay listen carefully I will pay close attention to everything you see okay okay good thank you sir I'll see you later thank you so much all right all rightl or Vanessa do someone know how to put the rice cooker on cook no oh my god oh wow my R this is clicking right I'm holding my breast for them we got customers coming in guys hello hi uh welcome to Flaming Grill go ahead and have a SE with you and what can I get Freer I'll do the L FL I'm going to try Thea sandwich can we try the the mat yeah sure first on yeah what is it um a able appetizer okay if you can get the sides for me Mark you got it the first orders are in how we doing on the meats Mark beef is done CA is done one piece of lam should be coming out any minute and without phase micromanagement those potatoes ready and needs to go out all right Brenda working alongside Mark seems to have the kitchen under control this is ready table two hey we go we have your ca beef sha sandwich with onion thank you you're welcome and the lunch service is off to a solid start I need chicken showat started turn around and check Branda because there is Shas sitting there for a while Mark let me know what's ready so we can start dishing chicken's almost ready beef sharma's almost ready the beef maybe 2 more minutes beef with the beef Sharma you have a whole pan it's cooked already come on you guys use the cooked one this chicken is done make sure that showa have no oil in it when you dish it little bit more oh my God go table five really S no it just seems like everything in here is over oil do you want me to just take it h please okay sure uh it's a bit of oil no it just seemed a little bit over oil oil I'm down sorry T 5 does want the kebabs but they don't want to wait 20 minutes for it it's going to be a 10-minute wait okay I'll tell them as the busy lunch service continues with o Fay okay we're getting backed up pressure in the kitchen is clearly mounting make sure your customers are happy guys I no Mark you don't have to say things like that face Sun mark an outspoken server ail I can you I need to make flamy potatoes move that I are beginning to Bud heads go do something don't wor I'll get it done for you when it's thank you we hear you thank you now you have a mouth on you that's unbelievable hey Mark watch your moue relax em so I can't shut up Mark go watch it don't talk to me like that come on you guys go without the staff's knowledge Chef Ramsey is attempting to show Fay that the restaurant can run without her I don't think you really know what goes on in your restaurant when you're not there he has set up a state vehicle for her to observe now you have a mouth on you that's unbelievable oh my God and although Brenda seems to have a firm grip on running the kitchen are those potatoes ready and need to go out with this all right Mark and a Mel have started to bicker at each other I can't shut up Mark go don't talk like that come on you guys you okay yes I swear to God I'm going to shove my foot straight up his goddamn ass mark oh sarcasm needs to stop well called communication Brenda is getting straight to the point with the ma this is really hard for me why is it hard because I put more dedication and more love into this and and Mark is going to yell at me and tell me what to do he's yelling you he's kidding I had parsley in my hand I was sprinkling on I told him I was going to take itl gets very frustrated when someone trying to correct her no no but look at the way Brenda's controlling the situation when can you stop and listen to me when something sits on the counter it needs to go out quickly see Brenda can do it look how tough he asked you what table so we can go out hot and fresh that's Brenda showing that she's capable of being a boss he is here to help you um Brenda seems to be in a charge now I'm proud of her do you want to continue to argue no get this done all right I'm going to start dishing Mark let me know what's ready so we can start dishing almost ready beef Sha's almost ready start dishing brinda table five ready so I have your order all set good job good job guys you ready we'll have a little fun with them now okay sure then you can tell them how proud they are last table gone yes yeah good come over guys please so why don't you just give Fay a little insight to how it went I thought the heat was on for quite a few minutes just because we got slammed with orders but with the communication with me and Mark uh tag teaming on the grill and just communicating across the board one or two uh plates come back but when we put it back out not one complaint I have a confession to make Fay did not go home she was with you because she was sat behind the restaurant in the car park watching everything you did listening to everything you said on a monitor and I think she has something think should like to say to you all I'm really proud of you all there is a few mistakes that we can work on and what did you think of Brenda's performance amazing you're amazing and I feel like I don't tell you enough it's an eye opener for me what I saw today to see how hard you work and I commend you for taking a charge and I did this little exercise for fatal watch to understand how good you are and let me tell you something you clearly passed the test you did and I was you we do have to improve the food right granted yes but for me the relationship was far more important than the food first today is a new beginning okay give me 15 minutes and I'd like to get into the kitchen and start cooking something exciting with the two owners well done all of you I'm really excited that Fay got to watch how we run the place I really do hope Fay starts treating me as a partner and not her niece it's gone on definitely too long and we're ready to move forward I really hop in the future we can agree about staff meeting and we have to address what's bothering us I know now we have to work as a team and I hope that we could move from my obsession with everything being perfect we need to act like a team and we need to strive as a team and I realize it's about time to treat Brenda as my business partner and not only my niece you know I know that we need to fix a lot of things we definitely proved it to Fay that we can do our job we are capable of helping her out when she needs and she just needs to allow us to do it so we'll see what happens you did good job I'm proud let's go you two what is that fresh fish oh it's definitely fresh fish how does it feel awesome here's the thing Fine Fresh sending that message out to your customers is the only message to go ahead so I'm going to do two very simple dishes do a nice Yellow Tail do a nice little trimp Kebab it's a out of this word experience to be taught by Chef Ramsey find the grill and start to Market I am learning that when you said fresh it means really fresh it doesn't mean it's frozen fresh fresh juice in the rice Mak can smell the herbs smells okay and the lemon in there amazing from there my herbs go in and then I've got a little touch of vegetable stock Just a Touch go kind of stock vegetable stock I've poured my heart and soul into this place The Last 5 Years and this is the first time I feel like a equal partner with Fay I'm just going to show you how we play this up if we cook just delicious and fresh and if Brenda will continue to change her work ethics being a business owner I think will make a very strong team amazing so very important you should both know yesterday after my lunch I went around town but I asked just people walking towards me tell me about Zena's Flaming Grill Z's Flaming Grill ever heard of it no damn passed through I've seen it never really stopped have you been I have not nobody's heard of this place man over 3/4 of the people I spoke to they have never heard of Z's flaming girl so I've arranged for a small exclusive spot at the Rondo Pier we're going to tell Rondo that you're here to stay and we're here to relaunch okay okay and we're going to take little Samplers to get the word out there most importantly I want them leaving with Zena's flaming grills flavor okay awesome um get all the team together and we're going to head to the Rondo pair okay yes sir yeah come over guys hi how you feeling feeling good so we're relaunching tomorrow night all right yeah Zena's flaming girl is now flaming hot uh why don't you and I work behind all right yeah and you three can marker the hell out of the new Z's Flaming Grill yeah got it okay let's go let's go let's go let's go you guys hungry come on in enjoy enjoy guys here we go enjoy a delicious shrimp Kebab with a taziki sauce this is definitely what we need right now people that actually live really close or just a few minutes away have never heard about us fling girl appreciation you out we're doing a new launch we'd love to have you in we're by the beach we should let the community know that we are here and we're serving the best of the best enjoy how's it taste excellent honey it's really good delicious anyone for shrimp would you like some I love this excellent we've never done anything like this so I think this is really big to come out here and come to together and be a team we'd love to see you guys it's a new beginning you guys got to come check us out Zena's Flaming Grill is going to be flaming awesome it's going to be awesome what's going on now it's just it's a whole new Zena everything is just finally falling in place the way it should be your motivation to drive that was lacking his back love you the flame is back right is back with the word out to the community about the changes it's Zena Chef Ramsey and his team have just 12 hours to turn a Mediterranean restaurant into a Beachside hangout good morning good morning how are we feeling very excited ready to go crazy are you ready for the new Zena yes we all are no fainting allowed I don't see it on the count of three 1 2 3 welcome to the new zers oh my God it looks stunning I love it wow oh my God oh my God oh it's so beautiful got is that dreary cream color we have given it a fun beachy Vibe it's as beautiful as they are the boo were hideous we have completely opened this space up which has given you another 12 seats this is a completely different restaurant and then we got stalls we're going to take advantage of that bar amazing at the tables you have these stunning put chairs wow wow wow beautiful dinner and flat wear donated by Onida plates bowls knife and forks you name it you've got it you can't imagine how thankful I am for this amazing cool pop art I love it quirky colorful and cool amazing this is our dream come true it is definitely is it couldn't be more perfect it's very hip very beachy and we're ready to unite and get this party going thank you soone you okay I'm very happy okay you're crying I thought you okay I honestly never dreamed about own a place like this my restaurant was really oldfashioned before now it's a beautiful place for people to come in after a day at the beach and enjoy a beautiful beach restaurant now that Chef Ramsay has brought the beach vibe to Zena come line over there he reveals the new tasty Fresh menu to the staff oh wow yummy yummy first off the dips roasted red pepper humus not liquid but a nice textured hummus delicious tabuli parsley scallion Tomatoes lemon juice and classic bulga wheat beautiful and then the lamb meat bu jar serving the pit scallion and Tahini as well wow shrimp Kebab finished with lemon and beautifully served with a pit of bread last night we cooked together that wonderful Yellow Tail again soy potatoes red onions and we serve Grill the fish and scent excited to taste definitely have a really good taste because tonight we're going to relaunch this stunning Mediterranean Grill with a big bag jump in the hardest part is figuring out where to start this is a party in my mouth right now wow you're going to love this if I start liking that we might run low before the customers get here delicious good recipe this new menu is a dream a little bit of it changes makes a big difference we should put these two together watch this I am ready to launch my restaurant tonight I have everything I need now to really serve Rodondo Beach and it will be just a wonderful feeling to have Brenda and I working together as a team hello welcome to the new and improv Z having spread the word in Rondo Beach about the new look and menu at Zena Flaming Grill this looks so good the restaurant is fully booked for relaunch looks like the beach it does look like the beach it's cool were you guys ready to order I'm going to go with Grill local Yellow Tail pleas the Yellow Tail um the zucchini FR I'm sure you ladies will enjoy everything right you ready we're fired up we have the flame back and I have to show you that tonight okay have you warned your husband the Flames back I told him earlier today that he thought I was stucking about something else and I'm sorry keep it clean a family restaurant for goodness sake okay zucchini fritters I'll start that I'm starting the two calamari and the zucchini okay okay good that's set to talk the more talking the better okay okay Brenda crispy calamari and grilled Yellow Tail and what else and shrimp for relaunch Chef Ramsey has set up a new system in the kitchen that has Fay and Brandon working side by side firing up fries beef rice on grill and and so far the plan is working it's yummy so good everything was seasoned perfectly but as the orders start to fly in two calamari and a zucchini FR are coming up okay F Fay has stopped communicating are we good on rice do we need rice fa he talk to Brenda and that's slowing down the delivery of the food hey you know look at me you just stop talking I'm doing it I never talk and work at the same time okay there we are can I please know the status on Table 9 um did you hear me they is so used to having her mindset where she has to do everything hey come on she just needs to understand that it's not just her in the kitchen anymore that it's her and Brenda how far out is Table 9 no want what's going next please Brenda cuz face turned off we got a lamb kebab medium rare and the Yellow Tail let me know if you need something fa she's not even saying anything she's just turned off fa is just not communicating and I just truly hope that we can make it through this dinner without totally falling apart how are we doing F he Fai Fai it's relaunch night at Zena Flaming Grill and Chef Ramsey has implemented a two Chef system in the kitchen how are we doing down there fa where communication is the key B did you get that but shortly after dinner started Fay is shut down and is no longer communicating with Brenda Brenda 30 seconds F has shut down she's so used to working on her own she refuses to talk get out get out she get some she just completely flat silent and flat yeah you're partner than foret you're in the driving seene now yeah get it going please please how we doing F talk to me fa doesn't know how to work with the team Come on talk together yeah let's go she's used to doing everything by herself tell Brenda what you doing there okay R is behind you talk to Brenda but I am an owner and I am a boss and I need to take control and bring this place back to life okay we just need you to respond just because we had few minutes of downfall we all we do is get right back up and and keep going yes all right we don't dwell on it we pick up and move on yes Table Three crispy calamari and grilled Yellow Tail and what else and shrimp shrimp keep it going guys what I need for Table 9 F meatball meatballs are in the oven good news is you're talking more Bak with Brenda taking control and encouraging Fay she is responsive again the two chicken and the one lamb is ready excellent nice table eight excellent and this Duo are now pushing out orders at a much faster rate I like that zucchini FR it's good yeah than you you saved me We Got Each Other's back we're a team I am very proud of Brenda tonight she was my backbone and it was really nice working as a team I hope you enjoyed everything ladies thank you so much thank you count of three Zas 1 2 three Z flame is back God bless you all first of all night one you've achieved a lot it wasn't going to be perfect but let me tell you it's pretty good feedback from the customers what was it I didn't get one bad complaint great I talked to a few of the tables and uh they were really happy they loved the new decor and they said this is what a beach restaurant should look like the look of this restaurant is completely different do you know what else is completely different the way you treat each other I am very proud very proud of all of you Brenda you are a natural born leader tonight you confirmed your partner thank you today she B her weight and she hold my back up she's amazing Chef Ramsey gave me my family back and my restaurant back I finally have the partner I always wish for thank you so much I really appreciate you much best of luck Chef Ramsey has changed our lives and I am worried about fate going back to her old ways well done my darling good job but we'll see what happens one to First arrives I didn't think a relaunch at this restaurant was even possible brender and Fay were completely odds and the staff behind them they had no Direction but unbelievably tonight Brenda and Fay were working side by side in their kitchen my only hope now is that Fay really understands that she's not in this alone wow be by a store bought hummus unbelievable after Chef Ramsey left I'm going to come cross out what I just took out okay baby Sena became a popular spot in Rondo Beach but unfortunately that chicken is not done Fay has taken a step back I want to the chicken because this is the say it's burning that's why and her stubbornness has resulted in Vanessa and AEL leaving the restaurant whatever meatballs are heating up for table six on the positive side Brenda has taken on a more active role it's almost ready excellent and the two owners continue to work on their relationship keep it up you're doing good thank you as well as maintain their new found success we're glad to have you here and hope to see you again thank youDenver Colorado known as the mile high city is home to almost 2500 restaurants located just 7 miles from the city center is pant Leon opened in 1985 by Pete and his wife pette I'm from an island in Greece when I first got to the US I was a chef in another place but I wanted to buy a place of my own because my pizza is the best in the whole world I'm h Pete and I own this and we married when we first opened we did have wonderful reviews we just got award after award after award my signature on the pizza is my cross back in the '90s it was busy but my grandfather thinks he's still in the '90s I think my pizza is awesome Pete is stuck in a Time war I've done 200 people man come on but myself that's a long time ago have a slow lunch we used to be backed now we have no customers I cannot pinpoint the reason I've been telling Pete for years we need to change things but he doesn't listen I'm getting some bad feedback on your pizza what are you going to do my food is not the problem my table's saying that it's too soggy too soft on the dough there's got to be something else at that it's nasty like all grease and crust Pont Leon has the worst Pizza in Denver my Grandpa's Pizza is like a white wall tire it's mus that's disgusting God forbid if you said anything about his pizza forget it he'll be like ah you don't know what you're talking about that's pretty bad just shut up your vegy pizzas they're little soggy okay quit quit I want to change things about the place but my father shoots down every one of my ideas it's ridiculous man this is your system really yeah really just shut up I feel frustrated because I want to help my parents but there's only so much that I can do to help them the restaurant does put a tremendous amount of stress on our family we are just making and meet if it keeps up like this I could see us shutting down in year so if we don't get this restaurant going we're going to have to sell our home we're going to have to find jobs and at our age that is not going to be easy we got to make it work or we got to get out of it that's it this restaurant has been my life for the last 28 years I put everything in this place that I ever had if the restaurant fails it will feel like my life was nothing pantelon wow Denver's best pizza that is a bold statement hello how are you hello nice to see you hey Sher I'm excited I'm excited Denver's best pizza that's a big statement first name is po you are the owner co-owner co-owner with Pete where he is oh there he is there he is hello Chef how are sir good to see you where B Italian from I'm not Italian who said that I am Greek oh Greek got you now who's this that's my son I'm J Josh how are Bud good to see you good um let's catch up with you and okay Pete yeah where should we go right here okay we nice to meet you nice to meet you nice meet you hope they don't make an ass out of themselves one thing about Pete that I struggle with is his inability to change it is absolutely hindering things um so you have the best pizza in Denver that's a bold statement congratulations when did you receive that 85 you have the best pizza in town since 1985 that's incredible I think I do well actually I don't think I do I I know I do where did you train in New York now there is a city with great pizzas yes yes but mine is better okay okay great and you opened in 1985 March 10th of '85 it was Monday we opened up you know your dates well for an old boy an old boy you know an old boy is like a Charming old man right how Hands-On is this one completely completely still 7 days a week uh no we're closed two days you Clos two days a week Sunday and Monday I closed uh why you close on Sunday Sunday cuz I want to watch football are you nuts do you have any idea how many pizzas get ordered on a Sunday just in football season we did open that Sunday in ' 86 congratulations at 86 so how has that affected the business closed two days a week Sunday Monday nobody knows when we're open I mean we're closed in the afternoon the russan closes seriously because he has to have his nap he has to have his what nap he has to sleep that's kind of a European thing that you know the cesta deal Russian closes because Pete wants a nap yeah like they do in Greece in England too no no we don't close no you do any delivery no wow yes plus there's another problem the other things you don't listen to anyone I mean you don't listen to me it's like if he starts doing something one way you can't get him off of it she's a princess and controlling M how old is Josh 33 and he must be geared up now to take over the business when you take a back seat somewhere well in terms of what's the plan is he the head chef now no no he still as long as I'm in here I am okay we're talking about pizzas right Denver's best pizza what the heck you laughing about well I'd expect Josh by now yes literally five or six years at the helm why can't you let go I don't know where do you think you're going to let go who knows for the last 2 years I've seen it on a downhill slide and now like a Tuesday night I might have two tables two tables I've seen it with no tables wow nearly 30 years of business have you put money away no no you can't retire no we got into trouble we refinanced our home two or three times this is crazy mhm that's what I feel like wow so I'm going to get up to speed uh with the food I'm dying to taste that pizza uh I know it's late in the afternoon but are you uh you going for a nap or you with us he's staying oh he's staying okay just today okay good I didn't know if it was nap time always nugs me she thinks she knows everything which she doesn't how you go she didn't let me show it won't work Josh come around but let's catch up cuz I've done it for 37 years I think I know what I'm doing I didn't realize things were that tough for Mom and Dad it's actually gotten to a point where I'm I'm embarrassed of the place right I change is the biggest problem you're happy with the pizzas um no wow so the bad oh absolutely it sounds like a very stubborn man yeah I have a lot more ideas has he started to pass the RS over or no seriously no no absolutely why is that I don't know what's going to make him if ever it's always been three more years three more years crazy yeah it is it's been really crazy clearly this family is divided wife pette and son Josh feel that the restaurant is stuck in the past while Pete feels there is absolutely nothing wrong with his food it's time for Chef Ramsey to find out for himself how are you Dy I'm good how are you first name is celestina celesa that's a beautiful name and what do you think the problems are with the rests there's a few different problems um when it comes to Pete and pette they butt heads a lot on how things should be run she wants changes and Pete wants things his way wow anyway let me have a quick look at the menu and um oh there's another letter here everything is homemade we cook for you just like Mama did that's nice to know um done in this order okay um I want to go for a sausage pizza please okay a toasted meatball hero and pizza own K and then uh I'll go for the Linguini of clam as well all righty thank you my dying no problem my God look at the dining room I mean he's got as much atmosphere in here as it is in a hospital room I mean it is sad here's this Pete okie dokie okay I'm not nervous for seph to taste my food let's do this well let's put it this way he's going to go to heaven today how is it the meatball sandwich meatballs I've had that at cat food oh really yeah I want to know where the you were eating cat food long story holy going by poette yes what is that behind your head that's a hologram freaking me out you know what a lot of people are afraid of that that's a clown oh God how long's that been up there oh probably about 15 years whose idea was that that spooky that's mine oh my God God how's the goone really cl's done get it out no it's not I just checked it it's it's done I just checked it like 2 seconds ago it's going to burn in bot get it out that's pretty bad that's disgusting that's disgusting shut up all of you perfect let's go Chef's C Ona okay here's Pete's cousin Jesus do I look like one of the Denver Broncos that can eat this thing it looks huge thank you D he's doing the portions I mean they're hideous how much spilling has he put in there Jesus raw onion poette yes Jesus how much is he putting in there look all that pepperoni I mean the slices of sauce jammed together yeah I've never seen a kzone so full I mean the feelings cold that is hideous I don't like that either I've been wanting to take that calone and fling it like a Frisbee for about 20 years Pete I got some critiques for you are you are you kidding me listen to me damn it the complaint is it's so full it's cold shut up it's going to be a way call for pach see perfect I put my pizza up against anybody in the country no Denver or Colorado in a country that's how confident I am about my P let's go come on okay here we go here's your sausage pizza holy is that ridiculous it's like the pizza that at Denver yeah okay I'll let you take that in thank you man oh my God tripping in Grease the oil the grease coming out of there the oil in there look at the grease that's gross he said it's too greasy just exactly what I I feel oh shut up I don't want to hear honestly the best pizza in Denver I mean does that look like the best pizza trust me I can tell you it doesn't taste good SOA the dough is so thick why I mean it's just like a loaf of bread it's like a baguette in there mhm that's our thin crust that's the thin crust mhm stop wow seriously yeah a lot of people get upset with me for that when they ask for the thin crust and I bring them the thin crust wow you touch that D's raw oh wow it is raw pastry my God what a mess D I'm done all righty I Dreadful okay I'll let him know messy that is definitely not the best pizza in Denver let's getting that right hey Pete he wanted me to show you the dough what's wrong with that pizza he said the pizza was doughy on the inside and greasy it is doughy look really I agree with him too are you kidding me I don't know what the chef is talking about and a lot of people love it I do I eat it don't you guys throw this away leave it I'm are you kidding me what that's disgusting I'm hungry I think seph rams's problem is that he hasn't tasted a classic Pizza before damn is good his taste at all this fancy stuff you know okay here we go the meall hero the meatball hero wow and how do you how would you um I guess you approach that however you feel wow thank you my Dy no problem just visually there's nothing hero looking about that God that's not anywhere near a hero sandwich that looks more like a sloppy joe bad it's all soggy there it's like eating a patch of soaking wet grass after a cow shutle over it we all done with that that is definitely not a hero yeah disgusting there's a type of ER on the menu it's not hero it's zero I'll let him now please do you want to hear Chef's response yes yes he said it's a zero not a hero I don't believe this I have plenty of people that they love my beatball I am very proud of my meatballs and for S Ry to say it was a zero it's very insulting Chef Ramsey has started sampling the menu at pantelon and while Pete claims his food is the best in Denver Chef Ramsey has discovered holy crap it's anything but with gigantic portions greasy pizza and tasteless dishes it's not hero it's zero Josh what are you doing Josh let the let the garlic roast roast you really I'm going to whack you over the head with this damn thing better get really hot before you would have me is this the first time I've done this I don't agree at all with serving anything out of a can it's embarrassing tell you taste this here okay here's Linguini wow wow wow thank you no problem damn I mean that is absolutely Dreadful seasoning Bland like a plate of hospital food and he's just so unappetizing look at that excess water I mean that is disgusting man how's it going it looks like Pete's pissed in my pasta that's bad Jesus Christ or you can see what he was doing right now H you all done with that yeah thank you D no problem that's like one of the worst urine samples you could ever give gross thank you horrible hey Joshua what' he say he was very very not happy with that there were a lot of comments it's ridiculous right now the only person in here that's happier is that stupid clown on the wall that was bad you got to take it man you got to have to take it there's a reason this place isn't doing good right now let's come around okay 37 years since I came in this country I've been working in the kitchens and I know what I'm doing uh I don't know what to say my first time in Denver and quite possibly one of the worst experiences I've ever had first of all the clams were Dreadful I disagree with you seriously yes have you any idea how bad that tasted it's how he's made it for years and years were they canned yeah yeah what why are you lying to me I'm not lying you mention on the menu that everything's fresh and homemade like Mama did it's always fresh made I don't think the ingredients are quite as fresh anymore and then the big disaster my sausage pizza it was Dripping in Grease the dough was so thick parts of it were undercooked I disagree with you about my doll I think I have a gray doll really yes sir this was a thin crust yes sir I mean you need to go and get your eyes tested CU that was not a thin crust I am disagreeing with you I have we are not in 1985 Pete do you think that your father is serving the best pizza in Denver not anymore and do you think your husband is selling the best pizza in Denver no I don't you know there's a huge mistake on the awning cuz I think you just cook me the worst Pizza in Denver I disagree with you can I have two minutes on my own would you mind not at all Peter's extremely set in his way way but he's got to listen to somebody or we're not going to make it you know what he needs this he's right on every damn thing he say Pete you're in denial that's the problem you cannot just continue going through this system of failure that you're just you're not getting anywhere you're just going further and further backwards and it's not making anybody happy it's not giving your wife and your your family a bit of Freedom it's just feeding your ego I don't know what to say you're sinking you're taking everybody else on the boat with you no I'm not the pizza is not good I'm still going to disagree with you I really will I'm sorry but I am I need some fresh air me man I don't think I'm doing anything wrong stop on I've been doing this for 37 years SEF Ramy was a kid when I first started cooking I should know a little bit more than he does he's right on everything he said every thing he said he's right the pizza he and I've been telling you everything that he told you I've been saying the same though I said pipe the crust down it's too much does it take him to tell you that to actually listen or what it's ridiculous the food is it really is what are you crying why are you crying it's frustrating I did the best I could over the years it's not good enough anymore I'm coming out for a minute I don't know you know what I realized that it was like this for many many years and I've been nagging and screaming and carrying on this place either changes or lock the doors oh I I'm done if you don't change do what he says you'll never see me in this place again and I don't give to fly and you know what's what happens to everything I own you'll be here by yourself everybody calm down yeah yeah calm down right I don't think that I need to change now I know what I'm doing Joshua and poet do not understand about running this place I got more experience that they both of them put together so the there you have it after seeing how stubborn Pete was about his food the pizza is not good I'm still going to disagree with you and is claimed that he has the best pizza in the city Chef Ramsey knew he had to do something to finally get through to him we're going to be tasting three Margarita pizzas so we headed downtown it was kind of a little mushy too much cheese to do a little organized research thank you guys I appreciate it now armed with the findings from the taste test morning Chef Ramsey returns to pant Leon's to confront Pete with the results one thing that is very clear I think Pete you have overestimated how good your pizza is I don't think you've ever compared it to what's happening in Denver right now so after my disappointing life yesterday I did a little research in Denver how about all of you stand up and come and stand over here please yeah and here it comes Pete it's now time to really find out how good your pizzas are three pizzas in front of me a b c a is from one of the best restaurants in town B is your pizzas and C is a store-bought local frozen pizza time to put your pizza to the that's right your pieza is B which was your favorite I like the a I'd say a I like the a because it was thin and your least favorite B why be soggy on the crust way too much cheese it overwhelmed everything else felt my heart stop it was too much too much on the crust the crust was soggy it's just not very good okay Pete here's the results in a nutshell 75% of our taste testers preferred pizz Ray from the top local Italian restaurant in second place with 15% of the votes was the store bought frozen pizza and in third and last position was yours with 10% only of the votes yours was the least favorite you're actually beaten by a store-bought frozen pizza get the message wow yeah wow how does that make you feel pette bad but I'm not surprised cuz I've been saying the same thing too much cheese too much crust too much everything I've talked and talked and talked about the same things and I don't see it changing it's really bad it needs to change I think that um in his mind it's always more is better put a lot of ingredients yeah you do I do your pizzas are dated I am very surprised that the results of the video I never thought my wildest dreams that the people of denark Will Pick a frozen pizza over my pizza you have got to understand you are miles away from serving Denver's best pizza that 1991 review behind me is no longer valid we're in a different era you've taken the praise of a local critic it's gone to your head and you have locked in what they said was good and you've kept doing it for nearly 30 years can you three just give me two minutes get some fresh air outside cuz this is important I've got one very important question for you am I willing to change that's the one no you realize like how embarrassing it's been the last 3 years to work for other people while we have a restaurant that's all because of this stuff this I've been in here waiting tables and my knees are shot I'm not going to do it anymore and I'm serious with you I mean I may even leave I am out of here I'm actually ahead to Texas cuz I'm I'm done I've pulled with you I've been your partner you haven't always been mine but I have been yours and I want you now to step up cuz I don't want to lose my home and the few little things that I have I don't want you to Pete are you committed I am you are I am 100% yes sir I am ready to change I am can you yes I hope so Pete is a creature of habit and it's going to be hard for him to change and break habits I want to see it the combination of Chef Ramsay's taste test yours was the least favorite you're actually beaten by a store-bought frozen pizza and ultimatums from his family I'm a even leaves has resulted in a commitment from Pete I am ready to change to accept change but before any physical changes are made to the restaurant or to the food Chef Ramsey wants to bridge the gap between a father and a son here we are with one two three generations working in this business how important is that for you very very so let me tell you something about a unique it restaurant it's in New York it's called Rayos they have been serving quality food since 1896 wow wow and every single night it is packed you cannot get in there Josh how does that sound that's my dream you know what I'd love to take you to Rayos unfortunately it's a little far from here but in 2006 they opened up in Vegas and I can take you both to Vegas oh are you kidding me Che that is exactly what all three of us are doing tonight Rayos is at Caesars and my good friends at Caesar have sent their private plane now wheels up in half an hour what the is going on what what are you doing to me I want to take you for dinner it's unbelievable I can't even think right now about this is going to be a blast are you kidding I'm ready to go to Vegas with Chef Ramsey and my son of course come on come on come on come on bye see you how nice is that to get out of that restaurant how you feeling great to be out of that Resturant Mak sense tonight is about you two catch up with each other and spend a bit of quality time together yeah here's to you both thank you yeah cheers Father and Son Frankie how are you sir good how are you thank you so much abolutely this is Pete Ros thank you come on let's go into our dining room let's go four generations in your family I'm the fourth generation can you give a little insight in terms of how how this happened I grew up under the tutelage of my father and I had to learn how to really become open-minded and willing to communicate in a constructive way and if you have that strong relationship and care for one another that will only reflect in your business and who's really going to pick up on that are your guests if there was a strong key message to Josh stepping up to the plate what would it be truthfully the most important thing is the relationship you have with your dad I agree with Frank that the most important relationship is with my father and I hope my father can see with working together how successful we can become are you ready to try some stunning food yes we are I am so thankful to seph Ramsey to bring over here and open my eyes and my mind I can see why they've been in business for over 100 years absolutely they know what they're doing let's take a lesson from it I'm going to remember this night for the rest of my life one night together in Vegas has clearly brought Josh and Pete together again and while they have been away Chef Ramsey gave the green light to his team to overhaul the decor of the this outdated restaurant so are you all ready to see the next chapter pantelon yes chef yes chef okay great remove your blindfolds oh oh beautiful wow this is gorgeous it is amazing gone is that depressing tacky look of the80s we have completely transform this gorgeous little room it's a restaurant of today it's got that fresh contemporary feel wow you okay look isn't it amazing it is amazing we tore down that dated paneling which was hideous we added fresh coats of paint black and white to give that really nice contemporary Vibe oh my Lord we've had his new cool signs to create that nice fun modern hip Vibe gone to those 25-year-old reviews and that scary clown everybody hated we have pictures of Italy amen stunning family pictures on the wall oh I I love this lets everybody know that this is a family run restaurant this is just unbelievable my very favorite thank you our new restaurant looks amazing to have a hip New York Vibe here in Denver is really cool and it's new but the history is still here come here you man hey you okay do I'm ecstatic about my new restaurant I'm overwhelmed is this awesome oh what this is sweet is the best day in histor P's hands down please take a menu and pass them along to go along with the drastic changes that have been made to the interior I want you all to dive in Chef ramsy has reduced the menu and the portion sizes look at that Caesar how cool oh it's just an easy he's designed a fun contemporary menu that has a modern take on Italian Classics I think is going to love this place it's awesome I just want a quick word with all four of you outside let's go it has been a day of surprises for the family and Chef Ramsey has one more just stay there two seconds okay okay that is sure to increase profits okay okay we're committed we're committed that is your new delivery van donated by my friends at 1 1800 charity cars it's going to let everybody know not just in the neighborhood but in the city that you have the best pizza a knew deliver deliver huh how gorgeous is that isn't it I have a beautiful restaurant now I have a beautiful menu and I have a delivery I'm out of here with everyone anxious to reveal the completely new restaurant if they cut the same they cook the same Chef Ramsey gives some last minute pointers to Pete and Josh one delicious portion of lasagna and one delicious portion of eggplant Palm this is awesome good evening welcome to Pont leonis how are you good how are you they did a lot of changes love the pictures over there that's so great Pete when the order comes on nice loud clear sck it up Josh you follow sink for tonight Chef Ramsey has divided up the work for the Father and Son team you ready yes ready Josh will be working the sauté line all right let's do this while Pete in addition to making the pizzas will be Expediting here's our new menu I'm going to have the on you please wonderful all right ladies did I give you enough time to decide I'm going to get theetta the Bretta thank you you're very welcome ladies please let's go eggplant Farm M you can't just stand there and talk come on Josh get him ready to fire shut up let me do I got my thing stop what else is on that tiet don't just start throwing pizzas in now you don't think I know what I'm doing do you hey Pete how long for 16 what's 16 16 is already gone just is this done or what I don't know I don't know what what happened although dinner service has just begun Pete is already overwhelmed with orders where's this extend damn it buba you're not talking to me man and we're missing times here and is not communicating effectively with Josh I don't even know where the we are listen I want some Harmony in here a little bit Yeah the Father and Son team are confusing each other and almost no food has left the kitchen where's this going I need a table number on this okay lasagna Liu Alka right where's the Liu Alka I don't have that where's the Liu Alka not even started really what the hell are you guys doing put the thing out whatever man stop you you come here urgently now I I I I I want to give up we are now just going so far backwards have we come this far now to give up no table 16th this hasn't gone when a ticket's gone it gets spiked yes chef let's regroup and then we focus on 16 okay let's go in SE is absolutely right I have to take a breath and start doing a ticket out of time table 16 lasagna Linguini vodka Jos coming up right now nice take your time let's go next then I need a neck play parmesan and small mid lovers okay get your assistance going come on you can do it it appears as though Chef ramy's pep talk has done the trick both Pete and Josh are clearly more focused there 16 in they are now able to control the orders and get delicious quality food out in a more organized manner I love that V Pizza Fant Table Three Capal Paran he PL C believe H all right that's my boy you got that small Bianca now we're done small Bianca and we're done I never thought I'd see Pete change I think he's more open to listening and working with his family I very proud of him very much so high five we bed ass tonight woo 61 I can still do it baby tonight we're had a rocky time in the kitchen but we dealt with it you now have a plan pick up the rains and run with it might look after yourself yeah absolutely dig in there by D I love you Chef thank you so much Chef Ramsey really inspired us look after you boys I will and hopefully Pete and Josh can do even better and take it to the next level I've got to go s Ramsey is a remarkable remarkable man I am grateful and thankful to him for coming here and opening in my eyes take care you I love you you old Brit in all my years of doing KY nightmares I don't think I've ever met a more lovable character than Pete unfortunately when I first arrived his heart may have been in the right place but his head certainly wasn't and for almost 30 years the guy was doing the same thing every day despite his business going downhill but I am truly honored to have helped this wonderful appreciative man to finally see the light for Pete's sake I sincerely hope that the panon continues to be successful for generations to come in the weeks that followed Pete remained committed to the standards set by Chef Ramsey J you got and coming up yes I'm ready whenever you are okay and the new menu has already received positive reviews from not only customers inside the restaurant but outside as well here you go keep the change thank you uhhuh have a nice day Redondo Beach California just blocks from the ocean is Zena Flaming Grill opened in 2009 by the aunts and niece team Fay and Brenda for table Egyptian I came to United States at 18 my first experience was a caring truck for 16 years and it was really successful but I always wanted to buy my own restaurant was always my dreamed to have my own business and when the door opened about opening a restaurant with Fay I decided to give her a call since she had kitchen experience and I had management experience when I puted meat somewhere in the grill do not move it I just checked them it's done the reason why this place is going downhill is because of the drama between Fay and Brendan actually all this was on this side these were on this side they're not cooking families don't want to come here because why would you want to come to a restaurant with arguing and stress it's embarrassing oh my God ba is definitely the scary boss here she's the one who pushes people screams at people you guys need to take the meat when the order comes out she'll tell the staff shut up be quiet get out of the kitchen then move move from here stop arguing with me I don't want to hear it zip it move move don't worry about that right now do not move the tickets F needs help but she doesn't want to accept from anybody I know what I'm talking about you guys fade doesn't trust me to run this place the Salah does not think you see me standing here doing nothing she sees me as her niece and not her partner it's a complete joke I'm obviously doing stuff verinda doesn't seem to care anymore I'm going to go sit down in my booth I just want to sleep she's be on the phone how are you tax a friend where is Brenda right now is Brenda's just laziness I want you to be stronger person but that's your personality it's not that I'm not just because I'm not yelling at them and doing it's not yelling I'm not want you to yell you know what F Brenda and my mom have a bad relationship I'll fix it fix what it's correct it's not correct all the problems come from the restaurant you become like so frustrated you're like the hell with it I don't care anymore it's so upsetting this restaurant has put a strain on my entire family I really have to go I'm I'm done nobody understands how much stress I'm under I've borrowed from my parents a little over 60 Grand if the restaurant fails I feel like I would have failed my family but you know what we really need help if I don't smile I going to explode I going to cry the restaurant is my life but it became a burden it seems like it's slipping away and I feel like if this is go I won't have anything left it should never be like this both Fay and Brenda have requested meetings with Chef Ramsey prior to him arriving at the restaurant how are you Brenda right yes he realizes that this is a perfect opportunity to get both sides of the story it's F right hello good to see you good to see you likewise good to see you too it's an honor to meet you well it's uh it's a pleasure seeing you and thank you obviously wanted to reach out and have a word before I went inside the restaurant yes I want to tell you some issues that I have with my business partner my niece Brenda tell me about the restaurant how did it start Fay had this idea and saw a location that she really liked and approached my mom and she said that I would possibly be interested it kind of just took off from there you know and it seemed like it was the right thing to do and are you 50/50 yes we're 5050 Partners right so explain the roles of the restaurant I shop I cook clean you're the chef as well yes wow you're busy so if you cook Shop clean what the hell does Brenda do um basically there's different days where I am serving and there's days where I'm on the line with Fay and it can get a little overbearing back there cuz fa she's definitely a control freak she doesn't have confidence in me stepping into the kitchen and being able to help her out and she was just like no you're not doing it right I sometimes feel like I'm an employee not an eal I have to repare everything for wednes day when I take off every literally everything why can't Brenda prep for her one day running that business independently um she doesn't know she stayed out with friends and she's very tired the kids that tell me when I'm not there we sit in the computer watch TV or watch how does the business run on those nights when your Auntie's not there very smoothly customers are happy with the food definitely things flow easy I feel like it's a disaster how do you know this is a disaster customer come to me and tell me what happens Brenda's cooking in your absence how would you give that out of 10 six six I give myself 10 oh wow if she wasn't your niece would you fire her yes if this wasn't your auntie would you fire her yes how long can the business continue I'm giving myself about a year ready wow our numbers are horrible oh say how much did you put into the business we put about 60 Grand each wow I'm afraid and scared that I will lose this in this time of my life I don't see myself going to work for someone and even get hired I really need Chef Ramsey to change Brenda but I have doubt that anything will change Branda it's not going to change okay I'll see you back at the restroom thank you so much thank you I'll see you back after hearing two completely different stories from the owners about why Zena is failing Chef Ramsey arrives at the restaurant anxious to see where the problems lie so fresh flavorful food 7 days a week and glad it's fresh hello hello hi my name is AAL AAL nice to see you and this is Mark okay this is my son what did you do help around with everything from cooking to busing serving okay seating right well good to meet you uh let me sit down have a goodby to eat get up to speed and I'll catch up after thank enjoy oh boy he likees that a seat on the couch excellent oh sinking down here I feel like I'm back at my grandma's couch why have we got such high couches in such a small restaurant I'm not quite sure I wellow okay um now how long have you been here I've been here for 4 and A2 years so you've been here since the beginning yes the two owners do they run the business together how does that work fisa works here more um more days than br that does oh really yeah aren't they 50/50 Partners they're supposed to be 50/50 but I would say it'll probably be a 75 25 difference oh wow f is definitely the 75% of the work and what does the other partner do BR is more laidback she prefers more talking to the customers instead of being in the back with the kitchen oh so who's the boss the scary boss would be fisa fisa is it Fay or fisa she said to me her name was fa so usually I call her faisa or sometimes when it's busy I'll call her a fa there's people who call her fuu Fufu us to F she's scary she is Hell on Wheels wow they gets busy no matter what it is you will hear yelling in the dining room everything that happens back there our customers see our customers hear everything wow seriously yeah F has an extremely short temper if something goes wrong all hell will break loose how'd you get on with Mark it must be hard when you're working with the owner's son yes if he seees something that's dirty he will leave it for somebody else to take care of is he lazy when it comes to cleaning he doesn't do it full-heartedly that makes any sense so Le a mess for you when you come in the next day yeah oh thank for the Insight I'm going to look at everything and oh wait a minute Mediterranean Beast Road an Exquisite dinning Adventure wow where's Mark Mark oh Mark um he's you ask me for her please thank you he wants to talk to you yes sir I'm you come with him got a little quiz Are you ready for this how do you spell beastro how do you spell beastro b i s t r o uh-huh good and how do you spell dining d i n n i n g so you wrote this menu dining in d i n i n g okay has anyone else mentioned it we have a lot of customers who've um pointed it out to us right um thank you m i what would you recommend we do uh four different dips we'll do hummus Baba give me the four different dips we go for that yeah okay let's go for the father beans the Kiwi roll okay and then let's go for the zena combo plates all right definitely thank you oh you're welcome I'll place your order right now yeah First Impressions place is soulless man Jesus chist it's like dominoes I just keep on coming down why is that why oh Jesus man well are you ready three k b beans and Zena combo let's rock and roll I am very proud of my food and I stand by it it's fresh it's made to or Chef Ramsey is no way he would dislike my food thater is ready just take it out I'm confident our food's good Dam while the owners continue to blame each other for the restaurant's problems thater is ready Chef Ramsey is anxious to taste the food so this is our combination appetizer okay wow why is all that oil on there we usually drizzle the top of our appetizers with olive oil or flood um usually be drizzle but it looks like there's a little extra put on yeah I say could I have a teaspoon please D of course thank you wow you drizzle sparingly with a touch of oil but look at it I've got little swimming pools little mid bathtubs full of oil floating on the side it's gross can you ask Mark very carefully to stop staring at me because he's scary he just stands there and stares okay I have another little dish first to put this oil in please don't oh yeah hey Mark said stop staring at him cuz you're creeping him out you got to be kidding me man it's a little day F oh teaspoon of WR who put the oil on um I'm not quite sure it wasn't back there wow this is the humus my God it's so thin it's just liquid is that normally that runny that the humus I've been told it depends on the Gano Beans really we're going to stop blaming a Bean for the hummus there's times where the hummus will be extremely thin and there's times where the hummus will be overly thick yeah it's not the Bean's fault it's the chef's I feel like I'm always apologizing for the food now don't I'm done with that okay but I'm not a chef it's out of my control who put the oil on top of the appetizer I didn't do the appetizer I did it he said it's a lot of oil it's tradition to put a good amount of oil on hummus so for Chef Ramy not to like it is a shocker to meet I should have made it for him it's a disgusting busing station that looks Dreadful there has to be a much better place to put dirty dishes than that that's bad it's weird how you just drop all those dirties there yeah that's where our dishes go why not just walk 5T and put the dirty plates inside the plate wash I don't know how difficult would it be to walk straight into the kitchen and put them in there not hard at all Chef Ramsey is right but every time I try to open my mouth every time I have a suggestion I basically get told to shut up thank you guys you're welcome rubber beans is ready okay I'm coming to get it beans and who put the Zed on then what's what's the z the Z frena kind of a design looks like someone's puked up on my plate oh come on does that look appetizing to you yeah doesn't look too appetizing it doesn't look appetizing at all no okay thank you no problem that looks like the inside of a diaper I mean it's so bad jeez said she a b look like someone threw up okay D enjoy your meal and um I'm done there dling that one mouth for too much I'll get that out of your way thank you my you're welcome one thing I can confirm it tasted the way it looked Dreadful nope not a winner okay whatever you guys this is crazy I don't agree with Chef Ramsey about some of the items that's a first I will defend my food to Chef Ramsey because I know how healthy and delicious it is Chef Ramsey has only sampled a few dishes but is already questioning the food that looks like the inside of a diaper and owners Fay and Brenda are questioning the feedback food never comes back that's the first people always Rave about our food whatever if you're telling me my food's not good I'd love to see what's good who put that kby back I did they're going to be dry that's why I moved the one it's cooked already kby roll Mark I don't want to Ser me why not so rude should be confident in what you do so these are kby rolls I just tried the dish keep rolls it's a bulgar we shell with a L ground beef and pine nuts in the middle thank you Mr Sunshine fresh uh kind of wow what does that mean she'll I have them like pre for the week like one week ahead cuz it takes so much time in prepping they taste are they frozen huh yeah they're frozen yes sir do you know what it says on the front of the restaurant on the banners outside about the catering no go outside have a quick look okay read it and come back in we'll have a chat damn I know we can't spell let's hope he can read Jesus what did it say care about quality and taste okay great what else did it say begin with f begin with F I didn't read just quality and taste I was just a shamed there's three FS there now read it properly and come back and tell me what it says no problem have a look whatever you say oh man right three FS three FS fresh flavorful food right and you're telling me now my appetizer is frozen cuz we make a bulk at the beginning of the week yeah I just read that literally entering the building so I don't expect anything Frozen thank you wow so your sign out says fresh flavorful food yeah but this is frozen you knew by The Taste K you cannot do it fresh you're not going to like what he has to say I stand by the kibi because we really use good ingredients I don't see in any Arabic home anyone can make them differently the chicken's almost ready it's kind of not cooking on that side I didn't want to burn it it's not burning I need to mark it and it's done if it's done it need to be up the grill well it still needs to get marked it's not overdone it is it's not maybe you should be doing all the cooking then drama for nothing f is over my shoulder micromanaging and just constantly bossing Us in the kitchen there's no time for burning meat I'm just over it all can you take this please that's one item I could stand behind this is oura combo PL thank you though wow instantly you can see it's try slicing in there W and this one is the that's a just a regular uh beef K the meat is just like it's boiled it's just tasteless everything's so overcooked we try to make our meat medium but that looks um medium well well done drier than Mark's personality and the cofa sadly is over cooked and dry it's drier than the Sands around in the pyramids of Egypt that is Dreadful and the chicken is blend is the chicken fresh or is that Frozen the chicken is frozen what a shame who cooked my lunch today might would be a mixture of Fay and Brenda I'm pretty I think they um tag teamed on on the dishes supp your tag team you'd expected to be twice as good but this one's twice as bad uh Dy I'm done wow that's disappointing thank you D wow trust me this has been a huge huge disappointment there's not been one thing that he said he liked not even one I them have let's uh let's come over please wow I don't know where to start ready um f Brenda I'm so disappointed the atmosphere is flat the deco's drab and I'm sat on the corner of a ridiculous cushion opposite a large container of dirty they're never done that before that's what's bothering me today um excuse me um we do that every week I believe you and Vanessa use buckets don't you but don't put the buckets on the floor well it doesn't matter if it's on the floor I don't think that's the issue I think the fact that the buckets in view of the customers they walk inside the kitchen with them but we have been told to use a bucket I always asked you guys to use a bucket so stuff doesn't spill all over the place but we've never said to put it on the floor yeah you use the table or the one of the chair and you take them back inside when they're almost fall but they're still in front of the customers we leave them on the chair put them in the floor I'm a little confused do we leave them on the floor never yes wow but settle that aside I've just had a bad experience and I felt the food was below standard the Homeless was running very liquidly why so much oil on there I have Arabic customers that like loads of olive oil when customers want more oil don't assume that every wants more oil I don't even think it it was olive oil what was that oil in there olive oil it was olive oil wow that must be cheap um what's funny um our product's not cheap your product's not cheap okay so what's so funny well you said it was cheap H it tasted cheap it's not expensive but it's not cheap I'm not going to argue with you but you sit there on your ass laughing your head off thinking it's funny I'm not going to get upset because of what you say no I'm just going to smile about it it's it's your opinion how old are you 26 sir I'd expect that if you're 16 cuz right now Mark is very far from funny can I continue about my lunch for me a cofa when you bite into it it just bursts with flavor this thing was dry beyond belief but this is number one seller this is what my customer eats every time they walk in but F chicken was dry and the beef was dry is that protein Frozen We Buy it fresh I buy it fresh we marinated buy it fresh so there's a system prep freeze and cook I don't know why you think customers would leave their homes to come and eat frozen food I don't have a walk-in freezer and I don't have a walk-in cooler okay so my option is to freeze it then cook it how long have you been functioning like this 18 months two years no it's been like this since day one I'm just wanted to let you know that I don't have the help to to be repair when I need help I cannot cut myself in half half my half here behind the counter and the other half inside but F have you given up no do you want to give up no I have nothing else I can fight by myself what I need help from your family yes so who's not pulling their weight none of them chicken was dry but this is number one seller Fay not only believes that her food is impeccable I need help up she also believes that she is the only one in this restaurant who is putting in a real effort so who's not pulling their weight none of them none of us you don't let anybody help you Brenda what's going on is your auntie on her own she's not on her own she's not she has to have her hand in everything she has to marinate she has to cut that's not true that is true when is the last time you cut the chicken or lamb or beef and you marinate it many many times when many times no that's a lie and you know many times it's not a lie I always stand with you in the back and ask you show me how to do this show me how to do that I always tell you what bring a piece of paper and bend no you don't no you don't you don't say hey come here let me show you how to do this so if I'm ever off you could do it you're not being shown the recipes no um she never ask so she see me she see me when I Mar always go in what can I help almost every time I'm here many times I brought in my laptop and I said let's go through the recipes if she came and tell me I wanted to learn this I would never tell her no I would never tell her always say B I have to do it they can bring a piece of paper and anytime when I'm doing something I'm write what I do that's not true when was the last time you were shown how to cook something never minor stuff in the kitchen seriously like appetizers but that's pretty much it really yes 5 years yes you two don't sound like a niece and an auntie when was the last time your auntie gave you a compliment about something I don't get compliments when she cooks all I hear from the customer is complain because she only no compl when I'm not here just the last week on Wednesday I was off on Thursday a customer walks in just to complain about how horrible the food was when I'm not here never and I'm not saying because you don't take it well from me you tell me I I told you so many time you don't take it well from me when did you tell me when no when the Falafel is dry and was was I got so many feedback that's not true I'm very picky how everything's cooked on the grill that's not true you don't believe me ask the servers the server Cooks the food when you're here most of the time no they don't do you don't cook all the time when she's here no no I want her to answer so I sit on my ass when everybody else is working yes and I tell you find something to do I've offered to cut chicken multiple times for free and I was told that I wasn't allowed to do it but I'm confused you want them to do it but then they say you don't let them do it no they don't want to that is true that's God Hest true that's not true I offered I wasn't allowed to do it I offered to learn I offered to her for free to learn how to cut the chicken and help her during the week I don't want you to be with me in the kitchen no I'm saying you told I don't want you to be with me in the kitchen and that's why I would never tell you do anything I'm afraid that she gets hurt when she's working her regular shift to not even cooking she's hurting herself I don't usually hurt myself I haven't I need a bandage every day a man needs a bandage I've never poked myself with a knife here a man you ask for bandage all the time no I really don't wow in the end it's not my job to cook I don't get paid to cook I don't get paid to do inventory I don't get paid any extra to do anything but as a family we do it just because we care I've done the take inventory I call the inventory I do the bread inventory maybe a few time but not all the time not all the time because I have my own job to do and when I come in and the dining room's dirty my first thing to do is why is the dining room dirty cuz the staff from the night before don't clean really when it comes to cleaning Mark does not do it there's a little bit more lenience don't don't say that don't point fingers cuz that happens I've came right after you swept and I've swept I'm trying to tell you something by far are she does way more of her duties he's not lazy no he's not he's not lazy actually he works a busiest nights he works the busiest nights but when it comes to busing and cleaning and pulling his rope he doesn't pull it Mark does not pull his rope when it comes to his D if you want to start pointing fingers Brenda I was going to keep my mouth shut and not say about anyone when you sit on your phone we're cooking serving and you're sitting negative I'm going to if I'm going to sit down and actually in my mouth when you're here for hours like you always do when you're here for 5 hours yeah no I'm not here for 5 hours you are this impromptu staff meeting has gone from Brenda and Fay pointing fingers at each other now when the f is dry the F was perfect to the blame game with the entire staff there's a little bit more lenience don't don't say that don't finish including face on Mark if you want to start pointing fingers brinda when you sit on your phone we're cook servant and you're sitting negative whatever go ahead walk out like you always do when you're here for 5 hours yeah no I'm not here for 5 hours you are I wasn't going to talk about anybody but okay I'll be yelled at taking food to the third table over there by fza she will scream at me as I'm walking because I I ask you the TV to be off no it has do are different is I have to scream at you turn off the TV because it have some bumping and grinding and whatever is going on on TV and it piss me off because I walk from inside what the American video channel the solution Brenda have to change her shift because I voice my opinion I Chang the shift because you guys constantly bump heads and you constantly get into these great arguments in this open Kitchen in the dining room it's it's in front of customers customer W um I need to see this place working tonight just do what you normally do so I can have a chance of getting up to speed to see how this place functions I'm getting some fresh air what a lunch I'll be back later thank you sir wow I thought the problems were just the food I can't handle this nobody here is perfect nobody here is perfect you just make it seem like when Mark and Vanessa are here it happens when all here you guys don't pull your weight nobody pulls their weight and that's what the problem is wish I wish that we have a camera roll when EML is working here she works are you never are you never do like the way she works her mouth yes I agree but when it comes to her work she goes the extra mile her mouth is what gets her in trouble she's an awesome worker and she needs to know that too tell her I always tell her that you know nobody gets compliments here F nobody I tell her thank you we have a great night thank you have a good night she of course she doesn't tell you I tell her that but she comes back and cry about Saints Amel is not my problem what my problem is is what he said about the food anybody hungry I'm eating my frozen food anybody want to eat frozen food I'm glad you're laughing about it it's not funny ironically the only thing that Fay and Brenda agree on is the food I don't want this to burn because I don't have time to make more it's not going to burn unfortunately aside from their issues with each other that is the restaurant's biggest problem okay are we ready ready or not I have to be ready what can I get excited for you today can I get an order of the fle and a garlic sauce definitely hummus no yeah you got it I'll be right back just explain to me how the line works okay the tickets come out we start to pull whatever meets and uh we start cooking wow okay don't let me stop you okay table one spicy hummus and beef Sharma with Zena I got it Brenda when you do that spicy hummus with more shell that's why I cut these helenes use them please we're giving them spicy hummus spicy whatever H still looks very wry that is this it here yes how often is that made every a few days this is number one seller So within just 2 3 days is finished right that's disgusting this is B that hummus is awful why is it so running the consistency could get better yeah just a little bit sorry for Jud how are we ladies welcome homus how was that plan and running uh my apologies any flavor at all and it was thin thank you fresh food 7 days a week my ass he's leaving I don't think Gordon Ramsey likes us they're complaining about the spicy hus they said it's not spicy I can't believe this Brenda when people ask you for a spicy hmus they want the spicy hum enough I don't need something explained to me three times he's here yay with Chef Ramsey sink so many customers unsatisfied with the same watery hummus that he had at lunch he has returned from a trip to a nearby supermarket I'll show them how good the homeless is with a plan Mom's the Word mom's the word yes are ladies there we are some fresh humors Jens what same for you my apologies sorry way too much he's cleaning tables for that's for you to share that good much better he keeps taking stuff and moving it I don't know what's going on man is working creating a buzz here they're loving it only crap I'm money ass who would have thought that stable hummus would behind the mount how was that very good this is better that flavor Brenda all the chicken is done just give me a second I'm making the damn salad the chicken was just that was nasty I'm sorry about that oh no um no no no no they're ordering complete new entree she said she didn't like it at all what happened to her she said the chicken didn't taste good at all oh really it's dry is it supposed to be minced like that this is exactly the way it's served everywhere I know I never ever have someone return to chicken not complain let's call them a li I never have a complain of dry or overcooked shaera I tasted most of the sh and I know how delicious it is can I go ask them why they didn't like anything or like what their opinion is what you think it's good just this is n what happens before hello ladies how are you today you've sent back everything so I just wanted to come and we just didn't like it what did you not like about the items the chicken Sharma tasted like rubbery okay and this is like vinegary and mushy was the flavor it just wasn't wasn't Forum okay you guys are done whatever all of a sudden people are food critics what they say they thought the Sha was rubbery our Dolmas taste like vinegar never came back before never whatever they don't like it they don't like it wild God help me beef Kebab is it ready ready that ain't me this is the medion no it's raw beef is still cooking for that plate I'll fix it leave it leave it seriously do what you always do I'm fed up with Fay dominating in the kitchen it's really hard to deal with this one's like part of the Rock and I got me that one's raw half of this beef as well half of this beef is raw but these are medium if I cook them more they will not be medium anymore but one of them was raw that's what I'm trying stop commenting on everything please I don't know why you're acting like I'm the one who's doing it I can't handle this why does he quick to jump down your Thro why is that I don't know if you noticed it happens to everybody who comes back here even wow bloody hell a it's really rare you know just go you can just take it I'm good oh je this is supposed to be medium and it's rare let me see M okay that's cooked that is wrong I wasn't talking to you am oh man redo it looks like sh ever serve any night was said for this seriously making me lose it oh my God cling girl flaming mess oh you want us quick that's disgusting we're done how are we how's the food it is Stone Cold yeah I had that for lunch and it wasn't pleasant my apologies thank you the customers have given a very clear verdict on the food at tonight's dinner service so Chef Ramsey decides to move on to an inspection of the rest of the kitchen including the food storage freezers are busy man wow there must be 3 to four weeks worth of prep in there what's that does that look appetizing Mediterranean it's not man this one Ki mix leftovers in a home kitchen no dates my go disgusting God what a mess this stuff has been in there so long it's all freezer burnt any chance of any flavor has gone a bit like the flame on the grill just boxes of meat prepped in bulk they say fr flavored food my ass I say Frozen Frozen Frozen that's gross it's dinner service at Zena it's ra beef is still cooking for that plate I'll fix it leave it leave it seriously oh I want to CR and while Fay and Brenda continue to argue in the open kitchen boxes a m pre in B Jeff Ramsey is uncovering some alarming practices in the back kitchen my God which include a massive amount of frozen food fresh salmon oh frozen salmon well what is that welcome to my Mediterranean Flaming Grill piss of bread bag there's like lamb in there look at that defrosting frozen meat and warm water what a mess chicken schw does this lady really know how to run a restaurant I don't think so the logic has left the building this is too many orders that none of them are gr I said you took all the I took out lamp Okay it's not on a grill well it disappeared can I can I show you something just sure just to talk to you in private sure yes I just want to show you something very quickly what do you walk back there for this was in the sink in a bowl of water we run the water on it to defrosted running hot water on it what does that do it's not hot water I run C the water it's warm on the outside and solid in the middle so when it's different colors like that do you know what that means the meat is coat even before you start turning this into cofa you're screwed one more thing what's this here what are you doing on here I'm defrosting some chicken and why defrosting that I marinated yesterday and I didn't have enough space in the fridge so I put inside the freezer I disagree about the meat freezing the food it doesn't make it go bad I really don't get what he's saying 100% some of those customers tonight the food that came back were the customers right or were they wrong I never since I opened they have that Mitch food came back never I don't think you understand how far you slipped get real I am now you're not why aren't your customers coming back to your restaurant F I don't know they loved my food they loved my smile you're not being honest you're not being honest with yourself and you're not being honest with your customers no I've been honest your customers complaining about the hummus the dips they weren't very excited so I went and made some stay there what is that it's delicious humus can you taste the difference yes the texture now I have a confession to make I actually walked to a store and bought it you need to be 10 times better than store Bo Hummers otherwise what's the point in running a restaurants tonight was a shock to me like wow why everything is coming back there is certain plates I I'm very proud of and he came back but it's not good enough what you're doing is so wrong and unfortunately because you are surrounded by family members you've convinced yourself and them that what you you're doing is right well I'm sorry Flaming Grill it's not extinguished Grill it is and the problems fa are inside do you want this business to continue I feel like I'm hanging by a threat there's no point of running this been praying and tomorrow would be a better day that better day is not coming I'm done I think you understand how far you slipped get real I am no you're not why aren't your C custom coming back to your restaurant F I don't know tonight was a shock to me like wow why everything is coming back there is certain blades I I'm very proud of and it came back but it's not good enough what you're doing is so wrong Flaming Grill it's not extinguished Grill it is and the problems Fai are inside do you want want this business to continue I feel like I'm hanging by a threat there's no point to run in this been praying and saying tomorrow would be a better day that better day is not coming I'm done I just have nothing else I never thought will be such failure I never seen it in that way never I can see this sadness I'm so sorry just St no no please don't be overwhelmed but just answer this for me do you want to continue I do this is all I have I'm just burned out I over work no no but are you 100% sure that you want to continue in this business I do I love what I do tonight it didn't show because I really didn't love the way things were going okay um I'm getting out of here I want you to change your attitude cuz if you can't change what you're doing we have no chance in trying to change this restaurant yes I hope to see you tomorrow thank you sir I honestly have nothing left if I lose here here this is it this is my life and if it doesn't work I don't know what to do you have 2 seconds uh yeah that was rough rough and I'm going to call it as I sit you guys are just going through the motions and when something goes wrong you fall out with your auntie she falls out with you and all of a sudden you then just go back into your own Corners the only people suffering the customers all night long the problems are on the outside problems are the custom us it's never inside and we never ever look objectively and understand how bad we are everyone's walking around in denial it was hard to hear I'm not upset because I'm in denial I'm just upset because because this is the first time we've we've we've encountered this not trying to rub your face in it but tonight three tble started complaining about the humus I ran 100 met up the road I store bought it came back through the kitchen presented it they loved it I'm trying to get that message through to your aunt but when customers think that a store bought hummus is better than what you've just served them and charged them three times the money that's how far we've slipped and you know what it's sad in there it's so sad I I got a question for you deep down inside from the bottom of your heart do you want to seriously continue running this business I definitely do do you yes I do 100% okay I'll see in the morning okay good night good night you need a hug you're okay everything for the best no don't worry we need to make it better you know he's right when it comes to certain points I just I need you to help me here instead of pointing the finger can we come up with a list of things that you could do to improve I think that that's actually great idea go I'm really tired I'm frustrated in fa's mind she thinks that we're the problem and that we make mistakes and that we're the issue but she's the chef she's the prep she does everything and I believe 100% that she won't change and there's no question about it okay everybody clock out and go home I'd love to fix all the problems about my hands are tied Fame has to trust me as a business partner in order for things to change Chef Ramsey knows the only way he can move forward with fixing the restaurant let's come out over here is that he first must find a way to get Brenda and Fay on the same page he begins the day with a staff meeting with the goal of clearing the air last night I saw you Fay burnt out feeling alone isolated and you saw no light at the end of the tunnel I understand after you telling me how hard it is and you're on your own I get all that I got that yesterday but last night I watched everything and you work talk and perform like someone has given up last night I went into the kitchen and just took a few notes there must be three to four weeks worth of prep frozen solid in there little freezer Birds that's supposed to be beef sure do you know in that freezer there's containers stacked this High full of prep you've prepped so far in advance it's freezer burnt then I look at the refrigeration unit in there and it is bedum the fresh stuff is at the front and the old stuff is at the back I honestly don't have all the stuff there you don't this is so difficult I'm not going to embarrass you and bring out the yellow and the rotten parsley okay so you know what's in the back of the fridge yes what I want to talk about this morning is why is it like that lack of help lack of you're freezing it for the lack of help yes F before I can go any further forward let me ask you this do you think that you're the only one that's actually working and prepping in this restaurant yes they can call me a liar if they want to they come here do their shaft I feel like they're here to make their tips and leave right that's that's my honest truth yeah well that's how I feel about them so who is the first person that literally gave up your son um your niece Brenda Brena is that true you sit there in silence I sit here in silence because I know the truth I know that I've stepped up so many times I do but she has other people who offer to do it I try to help but I don't like Amal to be in the kitchen because she cries about everything and little thing and she all day um all day yes she did burn herself with hot water booked herself with knife even myself with KN she's denying this right now because she doesn't let me finish I feel responsible for her asking for bandage all the time and I don't want blood in the food I don't want the drama itself Amal complains about being here after 9:00 she gave me an AR toid face it was 10 but it was her time to go out with her boyfriend waiting for her outside she's this only talk not not do right and when I say that to her she take it as a mean and a biggest be that she ever seen do you trust her I I do she's amazing help she's good worker I'm confused I trust her but I don't trust her does she not welcome help oh not for me whatsoever I think when she's drained she accepts the help but she has to reach that level can I say why why I do that go ahead I hear complaint from Brenda all the time because she wants off she need her time off what Brenda's saying look at Brenda B I tell you when I have a family event to go to and I slip out of here for an extra day I feel guilty and I've expressed that to you so many times I feel guilty what I tell I don't like taking time off and it's because I tell you why and I wanted you to have fun and enjoy family when you're out of here so you don't come with that burden and that look again like you don't want to be here and I don't want you to have that same look either f I didn't have that look reason how many and I am the one who have to carry everything hey wait a minute how many times have I asked you please take an extra time off I tell you can you be able to do things when I'm not here and I do I do anything that you ask me to do you tell me to roast the eggplant and peel it I do because unless I ask you to please let me do something let me help you out unless I do you don't tell me hey come back here and help me how many times 90% of the time I end up with no 9% of the when I have lunch and I have to serve no 99% of this time is done and if it's not done it's because I was busy on the line that's the only time stuff doesn't get done I have many times walked in the back she's like I have a lot of preparation what can I help with I'll put freaking gloves on and I'll pull out a a cutting board and a knife tell me how to do it show me how to do it until we get a phone call and we leave the kitchen never come back I'm so confused I I go through the same stuff you do I mean I'm not sitting here freaking leg over leg doing nothing so why does f have to prep for you when it's her day off because she feels that she needs to season things that she needs to cut things and it has to be done you're cooking you're cooking them it's like you can't trust your family who can you trust it's not a point of trust it's a point of everyone they want their time off so they don't want to be here as much as you do even your physic partner yes wow that's not true that is so not true that's true maybe everybody's assuming assuming that I don't want to be here or she doesn't want to be here nobody wants to be here it's not voiced nothing's voiced there's poor communication I can see that this is crazy any of you any of you showed up an hour earlier just to get your even your own thing going I show up early a lot actually never I have your time card okay you have my time card then you know I'm at least 10 to 20 minutes early here 20 30 40 1 hour earlier because I don't need to be here an hour early because I need to take care of my dining room that is the job that you have given me so I do she take care of the dining room which it looks like this all the time why do you feel so uncomfortable that the night before you take your day off you have to control them with everything that you do why has it got that bad nobody stepped in nobody stepped in sheon US Brenda's offered everybody's offered and she won't teach anybody because she wants to do it when she complains and stuff like that she doesn't allow anybody to do any I even told you bring your damn piece of paper and a pen and write down what I tell you one time two days ago three days ago are you kidding me don't ever use that word with me ever I mean it do not ever use this language with me it's all about my language but you're not listening to what I'm trying to say behind no I'm trying for the last four five 7 years you were here did you ever ask me to come and write things down no but I've come and ask help in the kitchen you can ask her when you ask when you ask I told you to come and bring a piece of paper and pen and write exactly what I'm doing you told me that 3 days ago when we were making statement that the only time time you've ever said anything like that was the only time and I told you do not use that language with me for the second time whatever I've I've offered so many times you've been here four years if you were so smart why you didn't come next to me one day and said you know what I I did I and watch you cut meat and you tell me to shut up and get out no that's not true that's a lie what started out as a staff meeting to clear the air I go through the same stuff you do has erupted into a screaming match between Fay and the staff I even told you bring your damn piece of paper and a b and write down what I tell you one time two days ago are you kidding me with Fay holding on to her belief that no one is committed so they don't want to be here as much as you do yeah yes wow and the staff holding on to their belief nobody wants to help her because she's so critical of the way you do help her that Fay is actually unwilling to accept help from anyone okay stop stop stop stop stop stop don't you want to be consistent yeah of course yeah naturally but what is it that you struggle with to teach them I try oh no I don't think you're trying enough she doesn't have the patience to train somebody if she does she'll show you and then she'll say do it and then if you do it and it's not perfect the way she wants she'll get so frustrated and she'll yell at you to the point where it's just you feel overwhelmed yourself and did I ever do that with you yes that's not true mom is that true she has a hard time trusting people F told me yesterday if you were not family 1 2 three four of you would be fired now yes why can't you trust them to run this business I can prove prove it prove it no you need to prove that you have the trust okay I'm going to agree to something I going to leave everything not done the night before and you walk here and you ask to be serve food and see what you're going to get stop there do you know what it we're going to open for lunch I'd like to see you and you behind the line I'd like to see you and you in the dining room and you are going home okay okay and I will give you feedback on how it went you got 15 minutes let's go 15 minutes you happy with that yes let's go I know I could do this without Fay and I would love for her to see that I am capable of doing this and I can run the show it's your time to shine you okay I'm okay you sure yes this is hard for you very yeah today is going to be disaster I don't feel like it goes the way it's supposed to go when I'm not here now um I want you to jump in here yeah they going to struggle without me I have a confession for you you're not going home ready I'd like you to sit in here and watch carefully cuz I don't think you really know what goes on in your restaurant when you're not there okay listen carefully I will pay close attention to everything you see okay okay good thank you sir I'll see you later thank you so much all right all rightl or Vanessa do someone know how to put the rice cooker on cook no oh my god oh wow my R this is clicking right I'm holding my breast for them we got customers coming in guys hello hi uh welcome to Flaming Grill go ahead and have a SE with you and what can I get Freer I'll do the L FL I'm going to try Thea sandwich can we try the the mat yeah sure first on yeah what is it um a able appetizer okay if you can get the sides for me Mark you got it the first orders are in how we doing on the meats Mark beef is done CA is done one piece of lam should be coming out any minute and without phase micromanagement those potatoes ready and needs to go out all right Brenda working alongside Mark seems to have the kitchen under control this is ready table two hey we go we have your ca beef sha sandwich with onion thank you you're welcome and the lunch service is off to a solid start I need chicken showat started turn around and check Branda because there is Shas sitting there for a while Mark let me know what's ready so we can start dishing chicken's almost ready beef sharma's almost ready the beef maybe 2 more minutes beef with the beef Sharma you have a whole pan it's cooked already come on you guys use the cooked one this chicken is done make sure that showa have no oil in it when you dish it little bit more oh my God go table five really S no it just seems like everything in here is over oil do you want me to just take it h please okay sure uh it's a bit of oil no it just seemed a little bit over oil oil I'm down sorry T 5 does want the kebabs but they don't want to wait 20 minutes for it it's going to be a 10-minute wait okay I'll tell them as the busy lunch service continues with o Fay okay we're getting backed up pressure in the kitchen is clearly mounting make sure your customers are happy guys I no Mark you don't have to say things like that face Sun mark an outspoken server ail I can you I need to make flamy potatoes move that I are beginning to Bud heads go do something don't wor I'll get it done for you when it's thank you we hear you thank you now you have a mouth on you that's unbelievable hey Mark watch your moue relax em so I can't shut up Mark go watch it don't talk to me like that come on you guys go without the staff's knowledge Chef Ramsey is attempting to show Fay that the restaurant can run without her I don't think you really know what goes on in your restaurant when you're not there he has set up a state vehicle for her to observe now you have a mouth on you that's unbelievable oh my God and although Brenda seems to have a firm grip on running the kitchen are those potatoes ready and need to go out with this all right Mark and a Mel have started to bicker at each other I can't shut up Mark go don't talk like that come on you guys you okay yes I swear to God I'm going to shove my foot straight up his goddamn ass mark oh sarcasm needs to stop well called communication Brenda is getting straight to the point with the ma this is really hard for me why is it hard because I put more dedication and more love into this and and Mark is going to yell at me and tell me what to do he's yelling you he's kidding I had parsley in my hand I was sprinkling on I told him I was going to take itl gets very frustrated when someone trying to correct her no no but look at the way Brenda's controlling the situation when can you stop and listen to me when something sits on the counter it needs to go out quickly see Brenda can do it look how tough he asked you what table so we can go out hot and fresh that's Brenda showing that she's capable of being a boss he is here to help you um Brenda seems to be in a charge now I'm proud of her do you want to continue to argue no get this done all right I'm going to start dishing Mark let me know what's ready so we can start dishing almost ready beef Sha's almost ready start dishing brinda table five ready so I have your order all set good job good job guys you ready we'll have a little fun with them now okay sure then you can tell them how proud they are last table gone yes yeah good come over guys please so why don't you just give Fay a little insight to how it went I thought the heat was on for quite a few minutes just because we got slammed with orders but with the communication with me and Mark uh tag teaming on the grill and just communicating across the board one or two uh plates come back but when we put it back out not one complaint I have a confession to make Fay did not go home she was with you because she was sat behind the restaurant in the car park watching everything you did listening to everything you said on a monitor and I think she has something think should like to say to you all I'm really proud of you all there is a few mistakes that we can work on and what did you think of Brenda's performance amazing you're amazing and I feel like I don't tell you enough it's an eye opener for me what I saw today to see how hard you work and I commend you for taking a charge and I did this little exercise for fatal watch to understand how good you are and let me tell you something you clearly passed the test you did and I was you we do have to improve the food right granted yes but for me the relationship was far more important than the food first today is a new beginning okay give me 15 minutes and I'd like to get into the kitchen and start cooking something exciting with the two owners well done all of you I'm really excited that Fay got to watch how we run the place I really do hope Fay starts treating me as a partner and not her niece it's gone on definitely too long and we're ready to move forward I really hop in the future we can agree about staff meeting and we have to address what's bothering us I know now we have to work as a team and I hope that we could move from my obsession with everything being perfect we need to act like a team and we need to strive as a team and I realize it's about time to treat Brenda as my business partner and not only my niece you know I know that we need to fix a lot of things we definitely proved it to Fay that we can do our job we are capable of helping her out when she needs and she just needs to allow us to do it so we'll see what happens you did good job I'm proud let's go you two what is that fresh fish oh it's definitely fresh fish how does it feel awesome here's the thing Fine Fresh sending that message out to your customers is the only message to go ahead so I'm going to do two very simple dishes do a nice Yellow Tail do a nice little trimp Kebab it's a out of this word experience to be taught by Chef Ramsey find the grill and start to Market I am learning that when you said fresh it means really fresh it doesn't mean it's frozen fresh fresh juice in the rice Mak can smell the herbs smells okay and the lemon in there amazing from there my herbs go in and then I've got a little touch of vegetable stock Just a Touch go kind of stock vegetable stock I've poured my heart and soul into this place The Last 5 Years and this is the first time I feel like a equal partner with Fay I'm just going to show you how we play this up if we cook just delicious and fresh and if Brenda will continue to change her work ethics being a business owner I think will make a very strong team amazing so very important you should both know yesterday after my lunch I went around town but I asked just people walking towards me tell me about Zena's Flaming Grill Z's Flaming Grill ever heard of it no damn passed through I've seen it never really stopped have you been I have not nobody's heard of this place man over 3/4 of the people I spoke to they have never heard of Z's flaming girl so I've arranged for a small exclusive spot at the Rondo Pier we're going to tell Rondo that you're here to stay and we're here to relaunch okay okay and we're going to take little Samplers to get the word out there most importantly I want them leaving with Zena's flaming grills flavor okay awesome um get all the team together and we're going to head to the Rondo pair okay yes sir yeah come over guys hi how you feeling feeling good so we're relaunching tomorrow night all right yeah Zena's flaming girl is now flaming hot uh why don't you and I work behind all right yeah and you three can marker the hell out of the new Z's Flaming Grill yeah got it okay let's go let's go let's go let's go you guys hungry come on in enjoy enjoy guys here we go enjoy a delicious shrimp Kebab with a taziki sauce this is definitely what we need right now people that actually live really close or just a few minutes away have never heard about us fling girl appreciation you out we're doing a new launch we'd love to have you in we're by the beach we should let the community know that we are here and we're serving the best of the best enjoy how's it taste excellent honey it's really good delicious anyone for shrimp would you like some I love this excellent we've never done anything like this so I think this is really big to come out here and come to together and be a team we'd love to see you guys it's a new beginning you guys got to come check us out Zena's Flaming Grill is going to be flaming awesome it's going to be awesome what's going on now it's just it's a whole new Zena everything is just finally falling in place the way it should be your motivation to drive that was lacking his back love you the flame is back right is back with the word out to the community about the changes it's Zena Chef Ramsey and his team have just 12 hours to turn a Mediterranean restaurant into a Beachside hangout good morning good morning how are we feeling very excited ready to go crazy are you ready for the new Zena yes we all are no fainting allowed I don't see it on the count of three 1 2 3 welcome to the new zers oh my God it looks stunning I love it wow oh my God oh my God oh it's so beautiful got is that dreary cream color we have given it a fun beachy Vibe it's as beautiful as they are the boo were hideous we have completely opened this space up which has given you another 12 seats this is a completely different restaurant and then we got stalls we're going to take advantage of that bar amazing at the tables you have these stunning put chairs wow wow wow beautiful dinner and flat wear donated by Onida plates bowls knife and forks you name it you've got it you can't imagine how thankful I am for this amazing cool pop art I love it quirky colorful and cool amazing this is our dream come true it is definitely is it couldn't be more perfect it's very hip very beachy and we're ready to unite and get this party going thank you soone you okay I'm very happy okay you're crying I thought you okay I honestly never dreamed about own a place like this my restaurant was really oldfashioned before now it's a beautiful place for people to come in after a day at the beach and enjoy a beautiful beach restaurant now that Chef Ramsay has brought the beach vibe to Zena come line over there he reveals the new tasty Fresh menu to the staff oh wow yummy yummy first off the dips roasted red pepper humus not liquid but a nice textured hummus delicious tabuli parsley scallion Tomatoes lemon juice and classic bulga wheat beautiful and then the lamb meat bu jar serving the pit scallion and Tahini as well wow shrimp Kebab finished with lemon and beautifully served with a pit of bread last night we cooked together that wonderful Yellow Tail again soy potatoes red onions and we serve Grill the fish and scent excited to taste definitely have a really good taste because tonight we're going to relaunch this stunning Mediterranean Grill with a big bag jump in the hardest part is figuring out where to start this is a party in my mouth right now wow you're going to love this if I start liking that we might run low before the customers get here delicious good recipe this new menu is a dream a little bit of it changes makes a big difference we should put these two together watch this I am ready to launch my restaurant tonight I have everything I need now to really serve Rodondo Beach and it will be just a wonderful feeling to have Brenda and I working together as a team hello welcome to the new and improv Z having spread the word in Rondo Beach about the new look and menu at Zena Flaming Grill this looks so good the restaurant is fully booked for relaunch looks like the beach it does look like the beach it's cool were you guys ready to order I'm going to go with Grill local Yellow Tail pleas the Yellow Tail um the zucchini FR I'm sure you ladies will enjoy everything right you ready we're fired up we have the flame back and I have to show you that tonight okay have you warned your husband the Flames back I told him earlier today that he thought I was stucking about something else and I'm sorry keep it clean a family restaurant for goodness sake okay zucchini fritters I'll start that I'm starting the two calamari and the zucchini okay okay good that's set to talk the more talking the better okay okay Brenda crispy calamari and grilled Yellow Tail and what else and shrimp for relaunch Chef Ramsey has set up a new system in the kitchen that has Fay and Brandon working side by side firing up fries beef rice on grill and and so far the plan is working it's yummy so good everything was seasoned perfectly but as the orders start to fly in two calamari and a zucchini FR are coming up okay F Fay has stopped communicating are we good on rice do we need rice fa he talk to Brenda and that's slowing down the delivery of the food hey you know look at me you just stop talking I'm doing it I never talk and work at the same time okay there we are can I please know the status on Table 9 um did you hear me they is so used to having her mindset where she has to do everything hey come on she just needs to understand that it's not just her in the kitchen anymore that it's her and Brenda how far out is Table 9 no want what's going next please Brenda cuz face turned off we got a lamb kebab medium rare and the Yellow Tail let me know if you need something fa she's not even saying anything she's just turned off fa is just not communicating and I just truly hope that we can make it through this dinner without totally falling apart how are we doing F he Fai Fai it's relaunch night at Zena Flaming Grill and Chef Ramsey has implemented a two Chef system in the kitchen how are we doing down there fa where communication is the key B did you get that but shortly after dinner started Fay is shut down and is no longer communicating with Brenda Brenda 30 seconds F has shut down she's so used to working on her own she refuses to talk get out get out she get some she just completely flat silent and flat yeah you're partner than foret you're in the driving seene now yeah get it going please please how we doing F talk to me fa doesn't know how to work with the team Come on talk together yeah let's go she's used to doing everything by herself tell Brenda what you doing there okay R is behind you talk to Brenda but I am an owner and I am a boss and I need to take control and bring this place back to life okay we just need you to respond just because we had few minutes of downfall we all we do is get right back up and and keep going yes all right we don't dwell on it we pick up and move on yes Table Three crispy calamari and grilled Yellow Tail and what else and shrimp shrimp keep it going guys what I need for Table 9 F meatball meatballs are in the oven good news is you're talking more Bak with Brenda taking control and encouraging Fay she is responsive again the two chicken and the one lamb is ready excellent nice table eight excellent and this Duo are now pushing out orders at a much faster rate I like that zucchini FR it's good yeah than you you saved me We Got Each Other's back we're a team I am very proud of Brenda tonight she was my backbone and it was really nice working as a team I hope you enjoyed everything ladies thank you so much thank you count of three Zas 1 2 three Z flame is back God bless you all first of all night one you've achieved a lot it wasn't going to be perfect but let me tell you it's pretty good feedback from the customers what was it I didn't get one bad complaint great I talked to a few of the tables and uh they were really happy they loved the new decor and they said this is what a beach restaurant should look like the look of this restaurant is completely different do you know what else is completely different the way you treat each other I am very proud very proud of all of you Brenda you are a natural born leader tonight you confirmed your partner thank you today she B her weight and she hold my back up she's amazing Chef Ramsey gave me my family back and my restaurant back I finally have the partner I always wish for thank you so much I really appreciate you much best of luck Chef Ramsey has changed our lives and I am worried about fate going back to her old ways well done my darling good job but we'll see what happens one to First arrives I didn't think a relaunch at this restaurant was even possible brender and Fay were completely odds and the staff behind them they had no Direction but unbelievably tonight Brenda and Fay were working side by side in their kitchen my only hope now is that Fay really understands that she's not in this alone wow be by a store bought hummus unbelievable after Chef Ramsey left I'm going to come cross out what I just took out okay baby Sena became a popular spot in Rondo Beach but unfortunately that chicken is not done Fay has taken a step back I want to the chicken because this is the say it's burning that's why and her stubbornness has resulted in Vanessa and AEL leaving the restaurant whatever meatballs are heating up for table six on the positive side Brenda has taken on a more active role it's almost ready excellent and the two owners continue to work on their relationship keep it up you're doing good thank you as well as maintain their new found success we're glad to have you here and hope to see you again thank you\n"