HUGE Family Arguments At Burger Kitchen _ Kitchen Nightmares FULL EPISODE

"WEBVTTKind: captionsLanguage: eni can't do this i'm sorry it's not fair buddy it's not fair yeah this is the first thing they've asked for danny queen football buddy yeah what the is that man are they treating this like a game is this like a game to them it's like let's see if we can get him to crack tonight i just want to laugh and i want to cry it's just it's safe you know listen i see what you're going through i understand folly now okay it's a disaster i've never seen such a fragmented business my god and the chefs like that they need friends to beat me up i'm gonna take that man it's ridiculous i just i just finally cracked i didn't think this would happen when he's been warning me that it's all just being bottled up and you're just gonna break down here's the sad news now this is your fault and yet you seem to be the only one taking responsibility mum and dad are dreaming you know that i know i know you're feeding their dreams and getting yourself further and further in the you finally realize what's happening so you've now got to take the reins you've got no choice now you have got to stand up on your own two feet and not tolerate this how do i cry come on come on i've got your back because i can see what it means to you thank you that's all i can say thank you you're the only reason i'm staying here i'm telling you thank you do you know why you because you're so sad you actually do pretty much a pretty big heart you do thank you thank you for this you know i've never had someone actually like help you know thank you hang on in there okay after witnessing one of the most dysfunctional restaurants he has ever seen good morning come in come in please take a seat chef ramsay knows it's time for a not so subtle wake-up call first of all i wanted to get you out the restaurant that was important yeah thank you and what's better way to do that than bring you to an amazing little theater and a little show we all like a show right believe me this is quite a show ladies and gentlemen may i present the gelpers good morning wow there's a lot of yelpers chef ramsay and the absolute nerve to reach out to the office they are deliberately attacking my restaurant wow they're the actual yelpers every yelper lies they hurt and damage restaurants by doing this okay alan listen carefully you were 100 convinced that those negative reviews were part of a conspiracy is there a plot against you from yelp to close this business no question in my mind alan there's someone i'd like you to meet this lady is the community manager for yelp katie burbank hi now and i know that you're very frustrated but they're all real we're all real all of our reviews mean something it's feedback for you to use however you'd like hi um i'm a big rooter for you guys i am and i wanted to love your burger so bad like i love burgers and i didn't came in expecting to spend 26 on an amazing burger it uh wasn't amazing i was expecting an explosion of flavor but i pretty much didn't taste anything what i got in the burger was an extremely unflavorful huge piece of meat that had the consistency of a nasty loaf of meatloaf i absolutely detest what's served at your restaurant i'm not like an avid yelper in fact i created the account just to comment on your place because that burger was so disappointing in the end it was a big poo smear of a horrible experience i too signed up for yelp just to write a review and it was the one and only yelp review we have ever written interesting that customers are purposely opening accounts to post a comment wrote a review i received a response from you that basically told me i didn't know what i was talking about and it was essentially my fault that i had a bad review i wrote my review on yelp only to be met with sort of a barrage of emails from you and you told me that you thought we were competition and you told me that you thought we were out to get you at one point you threatened to turn us over to the hate crime division of the lapd instead of saying sorry come back in i will make it better it was kind of an attack and to me it felt like maybe this place is hopeless because they're not taking the criticism like is this place doomed um jen am i keeping you up danny would you like a blanket i was angry at my mom for falling asleep i don't know what she was trying to pull there we've been here 10 minutes and i'd like you to look good but to watch you sit there and snore i think it's the height of bad manners i was incredibly frustrated i thought this is not going to work unbelievable i mean unbelievable they're customers no no no no no you're missing my point completely this is what's driving me nuts every single one of these people here everyone you you you enough enough enough of it this is ridiculous you have to stop caring about yelp he's trying to get you off of this man no i'm not missing the point you are so obsessed with this becoming five stars four stars no it's an arbitrary number man you're concerned about this so much and these people are actually honest they told you that they have a terrible time appreciate it it's ridiculous you make excuses i don't care about you i only care about me no no enough chef ramsay gathered yelpers to prove to the family and to the staff the real damage they have caused for their reputation you were 100 convinced that those reviews were part of a conspiracy and to show alan that this is not a conspiracy no no no no no you've missed my point enough enough enough this is ridiculous and these people are actually honest they told you but they have a terrible time appreciate this is ridiculous you make excuses afraid to talk now especially the way my son blasted me he didn't blast you he just told you that you're worrying about the wrong things okay there's someone i'd like you to meet the owner and the executive chef of the foundry on melrose eric good morning sir era's gonna give a little insight to how he deals with yelp you know one of the things that i think you always have to be very careful of when it comes to yelp is you can't look at these and take them as personal attacks and try to adjust them but then they it's not personal if it was personal they'd come up and tell it to your face you know i get one star reviews i get five star reviews i get the whole board you know even my my grilled cheese sandwich and everybody says best sandwich around people i've really previously said it's the worst sandwich i've ever had and what do i do do i change the grilled cheese no but if 18 people tell me my burger is under seasoned 18 of them are telling me that there's got to be a problem and it's worth looking at and like he said if there's 18 complaints about one particular item trust me we've got it wrong so we move and we change course we take yelp as an advantage to reposition ourselves and we listen to a consensus that's what we do the only thing i ever get wrong on is i don't like unfairness i was focused on that wrongly and i apologize look any review that you get from somebody is feedback and if you're too obsessed about why they're saying it and not what they're saying you're gonna find yourself in trouble thank you chef ramsay maybe i'm obsessed and i'm wrong i agree with you i'll never ever speak about this again and i appreciate it enormously because i hope we can learn from this and improve hopefully something got through to my dad but he's stubborn the guy has a gift of blissful ignorance a gift we have to go back to the restaurant and uh we've got a lot to do i trust you're gonna give us one more go burger kitchen and thank you for your patience this morning giving up your day and to be here thank you so much thank you very much thank you okay let's go now that chef ramsay has gotten through to alan about his so-called yelp conspiracy forget it okay i'm gone from my he now moves on to a much bigger problem of the restaurant there's something else that i need to talk to you all about there is so much tension in this restaurant from this family is extraordinary and the only way this business can move forward is if we clear the air first of all who runs the restaurant who's in charge of the restaurant really by default it seems that i am i don't want to be come on you're serious he went in full control he wanted full control absolutely because exactly he can do whatever that's exactly what i'm saying when is it fire let me ask you this then do not trust daniel i trust him 100 of course whitney believes i don't why don't you trust your father what is the one big reason you don't trust him i don't trust you because of how you opened this restaurant i put in 250 000 you put in 250 000 that's a total of 500 000. dad i never put 250 000 into this so you didn't get permission from your father to sort of look after no no no no no never i wanna be on the paperwork i want evidence of how much i actually own that's why i put it with the account well it's just always the same excuse you know maybe we need a new account danny is getting taken advantage of and he's being worked his ass off and he's not even given a chance to even like feel bad excuse me wendy you don't have a right to be cruel i'm tired of this what are you a weird person constantly you get paid he doesn't wait when do you know what's in the cash register oh what do i get paid prove it don't look go look at the checkbook go and get the checkbook right now i have already get the salary book that sucks man in cash they take from the cash register and then they say they repay themselves this is a constant thing you are a liar i'm not a liar when do you want yourself i have to have you ever thought about giving him anything for the money i haven't done his money you idiot don't you dare lie to me wait wait that's because you're taking it stop attacking you're an outright liar enough ramsay has called a family meeting to clear the air have you ever thought about giving him anything for the money i haven't quite any money you idiot but it's quickly turned into a battle between daniel and wendy you know what that's because you're taking it all and alan and jen you're an outright liar wait wait wait listen to yourself this is someone i love very much and the way you treat her is like and as long as you and dad dislike her and wendy as long as you dislike them this will never charge ever ever ever daniel what do you want no seriously what do you want that's a very good question what does daniel want daniel yeah what do you want no seriously what do you want i want you guys to stop like making excuses and and going back on lies and and trying to win you don't need to win you know you don't need to be right all the goddamn time all you have to admit is that you know all you have to admit is that what you did was wrong what you did was really really wrong danny danny shut up shut up i live in this like depressed world you know and all three of you on the side are just killing me man you're killing me you know you really are you really really are right i cannot do any more a week a day i want to know what you want what do you want so for the sake of the family and the potential business can't you just give him that does he not deserve that now how do i do that when i i don't believe in that how do i you're asking me how you gonna not be civilized don't fight and just learn to walk away we're in a dreadful predicament and it's festered and got so much worse and it's so sad to see a family ripped apart with the viciousness it is not necessary you have to change your ways both of you i got told to get back and read this my book you wrote a book yeah gentle satan but it was about my father that's what my mother called him i stayed up to four o'clock this morning because it's almost like i was living it live yeah i was seeing a re-enact of the same scenario i mean let me read you a few uh extracts he hated being called out on his behavior especially by his son i was caught in a tug of war between my mother and father does this sound familiar yes he didn't listen to anyone else his opinion and he did as he chose in his business ventures the way you describe your father it's exactly the way daniel would describe you and i'm sorry to tell you this but you've got to listen it's a sequel but it's live and it's going on in these four walls yes it is like father like sam i see exactly what chef ramsay has brought up i mean it i was wrong it's irrelevant of everything else but i apologize to both of you with all of my heart i have done the wrong thing if we can't get together we might as well just close the door now that's the smartest thing you've said since i've been through these doors we need to draw a line in the sand forgive and forget and move forward and that's exactly what daniel's asked you to do i will do my best forget the business the most important thing in life is family now maybe we can begin yeah moving forward and focus on the restaurant okay thank you thank you thank you thank you it's hard for a father to do that to admit to a son that he made a terrible mistake and i admitted it i want to freeze this moment because it's the first actually like time that you three of you have actually gotten along for more than like 15 seconds jimmy listen to me i swear on my life i meant every last word every last word of what i meant i believe it there is no question in my mind this day should have happened long ago after what appears to be a major breakthrough with the family jeff ramsey can finally turn his attention to the food so we'll go through and train okay so we know how to cook a burger okay let's do a new classic burger first of all a nice season lightly brush oil and the nice exciting thing about these burgers is freshly ground meat 15 fat so they're full of flavor something your frozen burgers were lacking guys i want you guys to learn everything i feel like i'm learning a lot watching chef ramsay medium rare medium and well done it's going to take all of that information and run the restaurant as best as i can on top and then back okay let's go okay ladies take a slice and dig in the new blend of the special burger with uh chef ramsay's touch that's very nice it's a pretty fabulous burger this is amazing wow so good this is amazing price good too the burger that we had was way better than our old frozen patties that's a classic burger we put on the special in place of the classic tonight but that's just the first step we have a million more miles to walk i know it's just a small change but it's in the right direction okay classic burger the mood is already different for tonight's dinner service just stay intense with the specials daniel is clearly inspired hey chef okay by chef ramsay there's only one person expediting daniel okay do you give an answer yes chef yes yes it made me feel great when uh chef ramsay seemed to have the confidence in me and run things but i really really hope that my parents step aside welcome to burger kitchen okay we are running a special tonight um we're doing a new ground chuck steak blend burger and then it also comes with fries i'm gonna try the special special please two of the classic specials yeah okay order up two specials right now and then our regular stuff a california and an eiffel let's get those onion rings out now played all those fries for the special right now we got three going out perfect you're about to see a miracle took some work come on let's go first first classic south they wanted medium rare yeah thanks to daniel's leadership in the kitchen food is making its way out to the dining room is it special and while chef ramsay special is a hit the natural fight cheddar ground beef is not very good very planned items from the old menu are getting the same old complaints the jalapenos are too spicy no one's gonna put that in their mouth huh all the time you serve like that i know but we got to embrace change now man yeah gotta change gotta change okay jalapeno i'm gonna need you to drop sweet potato fries regular fries what hasn't been made cause there's lots of size oh my god we have no organization no system everything just became a again did you get those onion rings to table 12 ever hello i hope so i'd put them out you put them out i'll take it down your reason uh let me see this system is so up dude so two sweet one fries no one sweet two fries one potato skin one onion ring there we go let's get back on track right now okay onion rings good i need oh perfect while daniel is on his way to reorganizing the kitchen where's those onion rings onion rings on the fly please you just repeated exactly what i said okay alan feels the need to step in and help stay at your position i am stay at your position my dad keeps going back to that same old thing where's the the confidence i want to be confident okay we're missing onion rings for table 12. he's dead he's stubborn and he's unwilling to change it's very infuriating let me pick these two burgers 42. okay table um 42 has been waiting for a very long time just setting their order out if he continues to come back here and ask for onion rings or whatnot i'm done he needs feedback but just rather than going there they've been waiting how long 24 it's just gone she said we've got to kind of get in that spirit of working for each other you know that okay so going in there dropping negatives after negative and then i'm trying i'm really after this i never need to try a different way he's your son he's not your chef he's your son servers servers chef ramsey is right like father like son okay everyone's doing a great job we're getting out much faster than we were last night and i gotta stop it right now because i don't want my son to be like me and in turn pass it on to his child with alan taking a back seat that's it specials are all solved that's all i think we're done daniel pushes the last orders out thank you very much for coming thank you thank you welcome let me say one thing at least that was better than last night yeah from last night yeah um was i proud of tonight no there's still a lot that we need to do yeah green but do you know what that's a great position for you in there because you're in control and you sound and look like an owner okay good job thank you thank you tomorrow we are saying goodbye to the past and we are relaunching this restaurant i got some serious work to do good night i'll see you in the morning thank you okay thank you good night chef after a draining few days chef ramsay's crew works through the night to transform this nondescript restaurant into a trendy la hangout let's go good morning hi good morning let's be honest yesterday we clearly took a big turn for the good today is about saying goodbye to the past and opening the door to the new chapter of the burger kitchen let's go let's go let's go let's go oh wow whoa whoa oh my gosh look at that it's unbelievable welcome to the new burger kitchen let's start off with those amazing new murals on the wall look at them no more ugly green walls no more ugly green walls the atmosphere beforehand was so depressing unbelievable now we have pop art they're hip they're cool and they're very trendy oh incredible this is unbelievable oh my god no more boots this is incredible danny over here is a chalkboard where we can go and have some fun on there we are only as good as our last burger it's interactive you can leave messages that you can recommend wow wow wow wow it's unbelievable i'm so obviously i'm just shocked i am i am i'm very i just it looks great i honestly feel that this place has urban street appeal i sound like a tool saying that but that's the industry you have to look hip and you have to look cool do you feel like you can bring your girlfriends now finally i feel like happy new year it no longer looks like tacky cheeseball 80s disgustingness it looks like a trendy cool restaurant so in keeping with the trendy dining room i want to introduce you to a very cool state-of-the-art unique point of sale system this thing is extraordinary oh my god it's provided by zephyr hardware and it is pos lava it is incredible ladies you're at the table with your wireless touch screen device oh god wow oh that's how you place the order you just piss but it comes up in front of them and the kitchen gets information no more running around with the tickets they're stressing out to hell what in the are all these tickets here this is ridiculous you can swipe credit cards inventory can be checked out against your purchasing you bring in the beers it gets entered in and you get a daily stock take unbelievable you can monitor it from your wireless computer anywhere in the world and no one in your area has this wow wow wow i can't thank you enough i really can't i can't thank you enough man this is don't cry come on don't cry you all right alan you okay yeah yeah you're sure you're fantastic well i just wanted to liven the place up a little bit and bring some some excitement in here over that depressing green wall come on that's incredible it was nice to see if my dao shows some emotion it was he genuinely seemed happy he really actually seemed happy this is incredible this is a hundred thousand times better i just can't wait for people to walk in the door now the burger kitchen has a cool new look chef ramsay has come up with a menu to match i'll take a menu pass them along please have a look at menu number 23. everybody is so nice it's a keeper that looks great it's small it's dynamic and more importantly it is delicious wow right here we go nibbles okay we have sweet potato fries all natural fries parmesan fries and they are hand cut delicious next up we have a vodka battered onion rings delicious for the table vodka batter wow that's a that's a damn good idea wait you taste them burgers let's start off with the classic america we've got that amazing pate 50 fat short rib chuck and a 10 dry age just keep you quiet i'm not touch that recipe let me tell you no it's a great recipe oh my god if he touches it keep your paws off it put your right hand up hi alan will not change the pate i alan swear to god i will change nothing lovely excellent yes yes finally okay we got the most amazing glam burger delicious low in fat and this one's done with a pretty classic tzatziki sauce next to that a western beef pate sharp cheddar delicious fried onion rings and that's so with a very rich homemade barbecue sauce i love this i love this asian persuasion yes asian style beef pate taraki glaze with a delicious asian slaw can we eat i want to eat i want to try this food take a night from forks dive in and enjoy oh the flavors are so good those are freaking bombs those are bombs it's like out of control good wow you'd be stupid this thing is not good it's fabulous oh god just come running here immediately it's one of the best burgers i've ever tasted in my life it's sensational i will never need to change the menu again clearly burger kitchen now has something it never had a sense of hope okay ready but chef ramsay has some important news to share with the staff tough week and as you all know we've been through some major changes and we have made a significant a significant step in the right direction you know that in a year and a half this restaurant managed to sort of self-inflict its dwindling reputation but tonight you have a big second chance it's not only relaunch night but i have filled this restaurant with it's relaunch night at the burger kitchen tonight you have a second chance and the pressure is already on but chef ramsay has some important information to share it's not only relaunch night but i have filled this restaurant with serious bloggers coming to dine tonight yelp tasting table ciao urban spoon serious eat la and blackboard eats this is the night can transform this business all or nothing there's no rehearsal so get real and get a grip we are now getting together an enormous amount of critics all in one night we deliver we're set for life we cannot screw up at all daniel yes anything you want to say to the team here's how it's going to work tonight dad you're going to be behind the bar don't host tonight i'll be expediting mom you can host tonight just okay boys good luck everybody let's go do this guys come on let's do this all right you guys ready make me proud hi how are you welcome to burger kitchen thank you for coming brand new redesign new menu i'm sure you'll have a great time californication all righty how would you like it cooked american classic good choice i can't even believe this is the same restaurant 2011 i know right finally the new pos is fantastic it makes me happy it's going to make me more positive when i see tables can you please stop texting me is it really bothering you uh first order is it your exercise good excellent we have got to step up tonight we got a juicy lucy well we need to just focus on what i told everyone to do first order ready and if they do that i think we'll be doing great fine swine up start taking them come back just come back one by one the kitchen is off to a fast start it was for you and the divine swine and burgers are making their way out to the diners and the early reviews are promising there's your classic there's your western come back for your sauces and come back for your pork and even though daniel has the kitchen running smoothly excuse me danny what we are missing onion rings and house pickles at the bar okay you heard that onion rings and house pickles for the bar allen has left his post at the bar and is back where he is not wanted 31 brownies fast have their onion rings please go away dad please please move daniel wanted me just behind the bar the bottom line is you can't stop me going to mingle with the customers how is everything over here okay okay very good thank you thank you thank you very much thank you i'm an owner i'm not a vegetable i was going to get you another helping someone said you were still hungry man bothering tables and he gets in the way and it's it's too much how is the order coming the view behind the bar behind the bar for this place to succeed alan needs to go you're sure 31. there's no one at 31 bring it back bring it back with me ice cream cookie you got it danny this was for 31 there's no one at 31 there's a 31 that's 31 there four gentlemen please stay at the bar if you see how you miss totally mess things up there's no 31. that's 31. oh daniel is now focused on his father instead of the kitchen two california medium rares where it's done 12's order is that coming up well we don't even have a 12. and unsupervised burgers are making their way out to influential bloggers where's daniel don't come over here okay i'm not i don't know i have to come over to get beer this is a huge night for us and my dad is driving me crazy right now if he continues to get us all off our game then it's really really bad come on guys look what you do to us it's raw slow down and focus it's relaunch night at the burger kitchen and while daniel's attention is diverted to his father stick to the plan food is still managing to go out let me have him fix this one then but unfortunately without daniel's quality control a burger is coming back this is too rare oh look at this come on guys look what you do to us it's raw slow down and focus you see what's important to keep them behind the bar yeah please go away dad please okay fine your dad's so dead set in his way he's not doing any benefit but causing mayhem yeah and it's irrelevant when you're extraditing you're at the helm but what you did to dad is exactly going to do more of that kind of triggered something in me and i said you know what chef ramsay is very very talented he believes in me oh yeah yeah we find that classic america medium rare 43. i really have to take the reins it's the only way the place is going to work i need that pork and asian as fast as possible go with daniel back in control of the kitchen jalapeno for 43 i need my fries my chips and my fried pickles and his father entrenched at the bar orders are correctly making their way to the hungry critics here we go so sorry about that that should be how you like it now and the dining room is full of rave reviews the bread's great so much better there you go boss okay good that's it for tickets then fine tonight we took a major step forward let me tell you that and the burger kitchen is on his way this restaurant can work but we cannot afford to go back our old ways and the minute we do we're screwed jenna daniel has proven to me he has the capabilities of running this place he's amazing thank you chef let him do it with all due respect this is daniel's ration to run and they can only be one leader you cannot interfere and intervene i will not promise i promise my son had always made a good impression with people but chef ramsay saw more than that and more than even i saw that my son could lead and run a restaurant and i'm sorry but this is the best advice okay i can give you all i want to say is this i am thankful to you well i'm grateful everything that's happened because now i feel like we've got a makings of a success and i give it to my son with the greatest joy wow thank you and i know your heart's in the right place wow chef ramsay is right i know that my son can handle it after watching him in the relaunch of our new restaurant that was a job well done because you might have a two minute conversation with daniel please yes of course thank you very much look after yourself yeah okay a few words of advice yeah my father died at 53. i didn't get the chance to say what i needed to say and make up with him before he passed away you may never forget what he did to you but you have to forgive him and you have to move on yeah okay don't forget i want i want but forgive okay yes yes make sense absolutely absolutely i'll do that i believe in you and i i i know i know wow you can't make this a success good luck it felt really good it's every single emotion you could feel when someone of that caliber you know puts that on you and says you can do it thank you thank you thank you thank you wow this is definitely the most exhausting kitchen nightmares i've ever done daniel may have been dragged into the business but right now he's the only one who can save it he has all the tools to make it work he just needs to be left alone to do it 22 menus wow what a week after chef ramsay left there you go guys enjoy allen and jen kept the promise and left the business in daniel's hands danny is in charge i am passing the reign 100 to him under daniel's leadership maryland run this to 21 jalapeno turkey divine swine the burger kitchen is generating a ton of positive buzz in the neighborhood as the go-to place for an awesome burger everything all made in-house chef ramsay did more than anyone could ask for he's saving his restaurant and he saved the relationship i have with my family youi can't do this i'm sorry it's not fair buddy it's not fair yeah this is the first thing they've asked for danny queen football buddy yeah what the is that man are they treating this like a game is this like a game to them it's like let's see if we can get him to crack tonight i just want to laugh and i want to cry it's just it's safe you know listen i see what you're going through i understand folly now okay it's a disaster i've never seen such a fragmented business my god and the chefs like that they need friends to beat me up i'm gonna take that man it's ridiculous i just i just finally cracked i didn't think this would happen when he's been warning me that it's all just being bottled up and you're just gonna break down here's the sad news now this is your fault and yet you seem to be the only one taking responsibility mum and dad are dreaming you know that i know i know you're feeding their dreams and getting yourself further and further in the you finally realize what's happening so you've now got to take the reins you've got no choice now you have got to stand up on your own two feet and not tolerate this how do i cry come on come on i've got your back because i can see what it means to you thank you that's all i can say thank you you're the only reason i'm staying here i'm telling you thank you do you know why you because you're so sad you actually do pretty much a pretty big heart you do thank you thank you for this you know i've never had someone actually like help you know thank you hang on in there okay after witnessing one of the most dysfunctional restaurants he has ever seen good morning come in come in please take a seat chef ramsay knows it's time for a not so subtle wake-up call first of all i wanted to get you out the restaurant that was important yeah thank you and what's better way to do that than bring you to an amazing little theater and a little show we all like a show right believe me this is quite a show ladies and gentlemen may i present the gelpers good morning wow there's a lot of yelpers chef ramsay and the absolute nerve to reach out to the office they are deliberately attacking my restaurant wow they're the actual yelpers every yelper lies they hurt and damage restaurants by doing this okay alan listen carefully you were 100 convinced that those negative reviews were part of a conspiracy is there a plot against you from yelp to close this business no question in my mind alan there's someone i'd like you to meet this lady is the community manager for yelp katie burbank hi now and i know that you're very frustrated but they're all real we're all real all of our reviews mean something it's feedback for you to use however you'd like hi um i'm a big rooter for you guys i am and i wanted to love your burger so bad like i love burgers and i didn't came in expecting to spend 26 on an amazing burger it uh wasn't amazing i was expecting an explosion of flavor but i pretty much didn't taste anything what i got in the burger was an extremely unflavorful huge piece of meat that had the consistency of a nasty loaf of meatloaf i absolutely detest what's served at your restaurant i'm not like an avid yelper in fact i created the account just to comment on your place because that burger was so disappointing in the end it was a big poo smear of a horrible experience i too signed up for yelp just to write a review and it was the one and only yelp review we have ever written interesting that customers are purposely opening accounts to post a comment wrote a review i received a response from you that basically told me i didn't know what i was talking about and it was essentially my fault that i had a bad review i wrote my review on yelp only to be met with sort of a barrage of emails from you and you told me that you thought we were competition and you told me that you thought we were out to get you at one point you threatened to turn us over to the hate crime division of the lapd instead of saying sorry come back in i will make it better it was kind of an attack and to me it felt like maybe this place is hopeless because they're not taking the criticism like is this place doomed um jen am i keeping you up danny would you like a blanket i was angry at my mom for falling asleep i don't know what she was trying to pull there we've been here 10 minutes and i'd like you to look good but to watch you sit there and snore i think it's the height of bad manners i was incredibly frustrated i thought this is not going to work unbelievable i mean unbelievable they're customers no no no no no you're missing my point completely this is what's driving me nuts every single one of these people here everyone you you you enough enough enough of it this is ridiculous you have to stop caring about yelp he's trying to get you off of this man no i'm not missing the point you are so obsessed with this becoming five stars four stars no it's an arbitrary number man you're concerned about this so much and these people are actually honest they told you that they have a terrible time appreciate it it's ridiculous you make excuses i don't care about you i only care about me no no enough chef ramsay gathered yelpers to prove to the family and to the staff the real damage they have caused for their reputation you were 100 convinced that those reviews were part of a conspiracy and to show alan that this is not a conspiracy no no no no no you've missed my point enough enough enough this is ridiculous and these people are actually honest they told you but they have a terrible time appreciate this is ridiculous you make excuses afraid to talk now especially the way my son blasted me he didn't blast you he just told you that you're worrying about the wrong things okay there's someone i'd like you to meet the owner and the executive chef of the foundry on melrose eric good morning sir era's gonna give a little insight to how he deals with yelp you know one of the things that i think you always have to be very careful of when it comes to yelp is you can't look at these and take them as personal attacks and try to adjust them but then they it's not personal if it was personal they'd come up and tell it to your face you know i get one star reviews i get five star reviews i get the whole board you know even my my grilled cheese sandwich and everybody says best sandwich around people i've really previously said it's the worst sandwich i've ever had and what do i do do i change the grilled cheese no but if 18 people tell me my burger is under seasoned 18 of them are telling me that there's got to be a problem and it's worth looking at and like he said if there's 18 complaints about one particular item trust me we've got it wrong so we move and we change course we take yelp as an advantage to reposition ourselves and we listen to a consensus that's what we do the only thing i ever get wrong on is i don't like unfairness i was focused on that wrongly and i apologize look any review that you get from somebody is feedback and if you're too obsessed about why they're saying it and not what they're saying you're gonna find yourself in trouble thank you chef ramsay maybe i'm obsessed and i'm wrong i agree with you i'll never ever speak about this again and i appreciate it enormously because i hope we can learn from this and improve hopefully something got through to my dad but he's stubborn the guy has a gift of blissful ignorance a gift we have to go back to the restaurant and uh we've got a lot to do i trust you're gonna give us one more go burger kitchen and thank you for your patience this morning giving up your day and to be here thank you so much thank you very much thank you okay let's go now that chef ramsay has gotten through to alan about his so-called yelp conspiracy forget it okay i'm gone from my he now moves on to a much bigger problem of the restaurant there's something else that i need to talk to you all about there is so much tension in this restaurant from this family is extraordinary and the only way this business can move forward is if we clear the air first of all who runs the restaurant who's in charge of the restaurant really by default it seems that i am i don't want to be come on you're serious he went in full control he wanted full control absolutely because exactly he can do whatever that's exactly what i'm saying when is it fire let me ask you this then do not trust daniel i trust him 100 of course whitney believes i don't why don't you trust your father what is the one big reason you don't trust him i don't trust you because of how you opened this restaurant i put in 250 000 you put in 250 000 that's a total of 500 000. dad i never put 250 000 into this so you didn't get permission from your father to sort of look after no no no no no never i wanna be on the paperwork i want evidence of how much i actually own that's why i put it with the account well it's just always the same excuse you know maybe we need a new account danny is getting taken advantage of and he's being worked his ass off and he's not even given a chance to even like feel bad excuse me wendy you don't have a right to be cruel i'm tired of this what are you a weird person constantly you get paid he doesn't wait when do you know what's in the cash register oh what do i get paid prove it don't look go look at the checkbook go and get the checkbook right now i have already get the salary book that sucks man in cash they take from the cash register and then they say they repay themselves this is a constant thing you are a liar i'm not a liar when do you want yourself i have to have you ever thought about giving him anything for the money i haven't done his money you idiot don't you dare lie to me wait wait that's because you're taking it stop attacking you're an outright liar enough ramsay has called a family meeting to clear the air have you ever thought about giving him anything for the money i haven't quite any money you idiot but it's quickly turned into a battle between daniel and wendy you know what that's because you're taking it all and alan and jen you're an outright liar wait wait wait listen to yourself this is someone i love very much and the way you treat her is like and as long as you and dad dislike her and wendy as long as you dislike them this will never charge ever ever ever daniel what do you want no seriously what do you want that's a very good question what does daniel want daniel yeah what do you want no seriously what do you want i want you guys to stop like making excuses and and going back on lies and and trying to win you don't need to win you know you don't need to be right all the goddamn time all you have to admit is that you know all you have to admit is that what you did was wrong what you did was really really wrong danny danny shut up shut up i live in this like depressed world you know and all three of you on the side are just killing me man you're killing me you know you really are you really really are right i cannot do any more a week a day i want to know what you want what do you want so for the sake of the family and the potential business can't you just give him that does he not deserve that now how do i do that when i i don't believe in that how do i you're asking me how you gonna not be civilized don't fight and just learn to walk away we're in a dreadful predicament and it's festered and got so much worse and it's so sad to see a family ripped apart with the viciousness it is not necessary you have to change your ways both of you i got told to get back and read this my book you wrote a book yeah gentle satan but it was about my father that's what my mother called him i stayed up to four o'clock this morning because it's almost like i was living it live yeah i was seeing a re-enact of the same scenario i mean let me read you a few uh extracts he hated being called out on his behavior especially by his son i was caught in a tug of war between my mother and father does this sound familiar yes he didn't listen to anyone else his opinion and he did as he chose in his business ventures the way you describe your father it's exactly the way daniel would describe you and i'm sorry to tell you this but you've got to listen it's a sequel but it's live and it's going on in these four walls yes it is like father like sam i see exactly what chef ramsay has brought up i mean it i was wrong it's irrelevant of everything else but i apologize to both of you with all of my heart i have done the wrong thing if we can't get together we might as well just close the door now that's the smartest thing you've said since i've been through these doors we need to draw a line in the sand forgive and forget and move forward and that's exactly what daniel's asked you to do i will do my best forget the business the most important thing in life is family now maybe we can begin yeah moving forward and focus on the restaurant okay thank you thank you thank you thank you it's hard for a father to do that to admit to a son that he made a terrible mistake and i admitted it i want to freeze this moment because it's the first actually like time that you three of you have actually gotten along for more than like 15 seconds jimmy listen to me i swear on my life i meant every last word every last word of what i meant i believe it there is no question in my mind this day should have happened long ago after what appears to be a major breakthrough with the family jeff ramsey can finally turn his attention to the food so we'll go through and train okay so we know how to cook a burger okay let's do a new classic burger first of all a nice season lightly brush oil and the nice exciting thing about these burgers is freshly ground meat 15 fat so they're full of flavor something your frozen burgers were lacking guys i want you guys to learn everything i feel like i'm learning a lot watching chef ramsay medium rare medium and well done it's going to take all of that information and run the restaurant as best as i can on top and then back okay let's go okay ladies take a slice and dig in the new blend of the special burger with uh chef ramsay's touch that's very nice it's a pretty fabulous burger this is amazing wow so good this is amazing price good too the burger that we had was way better than our old frozen patties that's a classic burger we put on the special in place of the classic tonight but that's just the first step we have a million more miles to walk i know it's just a small change but it's in the right direction okay classic burger the mood is already different for tonight's dinner service just stay intense with the specials daniel is clearly inspired hey chef okay by chef ramsay there's only one person expediting daniel okay do you give an answer yes chef yes yes it made me feel great when uh chef ramsay seemed to have the confidence in me and run things but i really really hope that my parents step aside welcome to burger kitchen okay we are running a special tonight um we're doing a new ground chuck steak blend burger and then it also comes with fries i'm gonna try the special special please two of the classic specials yeah okay order up two specials right now and then our regular stuff a california and an eiffel let's get those onion rings out now played all those fries for the special right now we got three going out perfect you're about to see a miracle took some work come on let's go first first classic south they wanted medium rare yeah thanks to daniel's leadership in the kitchen food is making its way out to the dining room is it special and while chef ramsay special is a hit the natural fight cheddar ground beef is not very good very planned items from the old menu are getting the same old complaints the jalapenos are too spicy no one's gonna put that in their mouth huh all the time you serve like that i know but we got to embrace change now man yeah gotta change gotta change okay jalapeno i'm gonna need you to drop sweet potato fries regular fries what hasn't been made cause there's lots of size oh my god we have no organization no system everything just became a again did you get those onion rings to table 12 ever hello i hope so i'd put them out you put them out i'll take it down your reason uh let me see this system is so up dude so two sweet one fries no one sweet two fries one potato skin one onion ring there we go let's get back on track right now okay onion rings good i need oh perfect while daniel is on his way to reorganizing the kitchen where's those onion rings onion rings on the fly please you just repeated exactly what i said okay alan feels the need to step in and help stay at your position i am stay at your position my dad keeps going back to that same old thing where's the the confidence i want to be confident okay we're missing onion rings for table 12. he's dead he's stubborn and he's unwilling to change it's very infuriating let me pick these two burgers 42. okay table um 42 has been waiting for a very long time just setting their order out if he continues to come back here and ask for onion rings or whatnot i'm done he needs feedback but just rather than going there they've been waiting how long 24 it's just gone she said we've got to kind of get in that spirit of working for each other you know that okay so going in there dropping negatives after negative and then i'm trying i'm really after this i never need to try a different way he's your son he's not your chef he's your son servers servers chef ramsey is right like father like son okay everyone's doing a great job we're getting out much faster than we were last night and i gotta stop it right now because i don't want my son to be like me and in turn pass it on to his child with alan taking a back seat that's it specials are all solved that's all i think we're done daniel pushes the last orders out thank you very much for coming thank you thank you welcome let me say one thing at least that was better than last night yeah from last night yeah um was i proud of tonight no there's still a lot that we need to do yeah green but do you know what that's a great position for you in there because you're in control and you sound and look like an owner okay good job thank you thank you tomorrow we are saying goodbye to the past and we are relaunching this restaurant i got some serious work to do good night i'll see you in the morning thank you okay thank you good night chef after a draining few days chef ramsay's crew works through the night to transform this nondescript restaurant into a trendy la hangout let's go good morning hi good morning let's be honest yesterday we clearly took a big turn for the good today is about saying goodbye to the past and opening the door to the new chapter of the burger kitchen let's go let's go let's go let's go oh wow whoa whoa oh my gosh look at that it's unbelievable welcome to the new burger kitchen let's start off with those amazing new murals on the wall look at them no more ugly green walls no more ugly green walls the atmosphere beforehand was so depressing unbelievable now we have pop art they're hip they're cool and they're very trendy oh incredible this is unbelievable oh my god no more boots this is incredible danny over here is a chalkboard where we can go and have some fun on there we are only as good as our last burger it's interactive you can leave messages that you can recommend wow wow wow wow it's unbelievable i'm so obviously i'm just shocked i am i am i'm very i just it looks great i honestly feel that this place has urban street appeal i sound like a tool saying that but that's the industry you have to look hip and you have to look cool do you feel like you can bring your girlfriends now finally i feel like happy new year it no longer looks like tacky cheeseball 80s disgustingness it looks like a trendy cool restaurant so in keeping with the trendy dining room i want to introduce you to a very cool state-of-the-art unique point of sale system this thing is extraordinary oh my god it's provided by zephyr hardware and it is pos lava it is incredible ladies you're at the table with your wireless touch screen device oh god wow oh that's how you place the order you just piss but it comes up in front of them and the kitchen gets information no more running around with the tickets they're stressing out to hell what in the are all these tickets here this is ridiculous you can swipe credit cards inventory can be checked out against your purchasing you bring in the beers it gets entered in and you get a daily stock take unbelievable you can monitor it from your wireless computer anywhere in the world and no one in your area has this wow wow wow i can't thank you enough i really can't i can't thank you enough man this is don't cry come on don't cry you all right alan you okay yeah yeah you're sure you're fantastic well i just wanted to liven the place up a little bit and bring some some excitement in here over that depressing green wall come on that's incredible it was nice to see if my dao shows some emotion it was he genuinely seemed happy he really actually seemed happy this is incredible this is a hundred thousand times better i just can't wait for people to walk in the door now the burger kitchen has a cool new look chef ramsay has come up with a menu to match i'll take a menu pass them along please have a look at menu number 23. everybody is so nice it's a keeper that looks great it's small it's dynamic and more importantly it is delicious wow right here we go nibbles okay we have sweet potato fries all natural fries parmesan fries and they are hand cut delicious next up we have a vodka battered onion rings delicious for the table vodka batter wow that's a that's a damn good idea wait you taste them burgers let's start off with the classic america we've got that amazing pate 50 fat short rib chuck and a 10 dry age just keep you quiet i'm not touch that recipe let me tell you no it's a great recipe oh my god if he touches it keep your paws off it put your right hand up hi alan will not change the pate i alan swear to god i will change nothing lovely excellent yes yes finally okay we got the most amazing glam burger delicious low in fat and this one's done with a pretty classic tzatziki sauce next to that a western beef pate sharp cheddar delicious fried onion rings and that's so with a very rich homemade barbecue sauce i love this i love this asian persuasion yes asian style beef pate taraki glaze with a delicious asian slaw can we eat i want to eat i want to try this food take a night from forks dive in and enjoy oh the flavors are so good those are freaking bombs those are bombs it's like out of control good wow you'd be stupid this thing is not good it's fabulous oh god just come running here immediately it's one of the best burgers i've ever tasted in my life it's sensational i will never need to change the menu again clearly burger kitchen now has something it never had a sense of hope okay ready but chef ramsay has some important news to share with the staff tough week and as you all know we've been through some major changes and we have made a significant a significant step in the right direction you know that in a year and a half this restaurant managed to sort of self-inflict its dwindling reputation but tonight you have a big second chance it's not only relaunch night but i have filled this restaurant with it's relaunch night at the burger kitchen tonight you have a second chance and the pressure is already on but chef ramsay has some important information to share it's not only relaunch night but i have filled this restaurant with serious bloggers coming to dine tonight yelp tasting table ciao urban spoon serious eat la and blackboard eats this is the night can transform this business all or nothing there's no rehearsal so get real and get a grip we are now getting together an enormous amount of critics all in one night we deliver we're set for life we cannot screw up at all daniel yes anything you want to say to the team here's how it's going to work tonight dad you're going to be behind the bar don't host tonight i'll be expediting mom you can host tonight just okay boys good luck everybody let's go do this guys come on let's do this all right you guys ready make me proud hi how are you welcome to burger kitchen thank you for coming brand new redesign new menu i'm sure you'll have a great time californication all righty how would you like it cooked american classic good choice i can't even believe this is the same restaurant 2011 i know right finally the new pos is fantastic it makes me happy it's going to make me more positive when i see tables can you please stop texting me is it really bothering you uh first order is it your exercise good excellent we have got to step up tonight we got a juicy lucy well we need to just focus on what i told everyone to do first order ready and if they do that i think we'll be doing great fine swine up start taking them come back just come back one by one the kitchen is off to a fast start it was for you and the divine swine and burgers are making their way out to the diners and the early reviews are promising there's your classic there's your western come back for your sauces and come back for your pork and even though daniel has the kitchen running smoothly excuse me danny what we are missing onion rings and house pickles at the bar okay you heard that onion rings and house pickles for the bar allen has left his post at the bar and is back where he is not wanted 31 brownies fast have their onion rings please go away dad please please move daniel wanted me just behind the bar the bottom line is you can't stop me going to mingle with the customers how is everything over here okay okay very good thank you thank you thank you very much thank you i'm an owner i'm not a vegetable i was going to get you another helping someone said you were still hungry man bothering tables and he gets in the way and it's it's too much how is the order coming the view behind the bar behind the bar for this place to succeed alan needs to go you're sure 31. there's no one at 31 bring it back bring it back with me ice cream cookie you got it danny this was for 31 there's no one at 31 there's a 31 that's 31 there four gentlemen please stay at the bar if you see how you miss totally mess things up there's no 31. that's 31. oh daniel is now focused on his father instead of the kitchen two california medium rares where it's done 12's order is that coming up well we don't even have a 12. and unsupervised burgers are making their way out to influential bloggers where's daniel don't come over here okay i'm not i don't know i have to come over to get beer this is a huge night for us and my dad is driving me crazy right now if he continues to get us all off our game then it's really really bad come on guys look what you do to us it's raw slow down and focus it's relaunch night at the burger kitchen and while daniel's attention is diverted to his father stick to the plan food is still managing to go out let me have him fix this one then but unfortunately without daniel's quality control a burger is coming back this is too rare oh look at this come on guys look what you do to us it's raw slow down and focus you see what's important to keep them behind the bar yeah please go away dad please okay fine your dad's so dead set in his way he's not doing any benefit but causing mayhem yeah and it's irrelevant when you're extraditing you're at the helm but what you did to dad is exactly going to do more of that kind of triggered something in me and i said you know what chef ramsay is very very talented he believes in me oh yeah yeah we find that classic america medium rare 43. i really have to take the reins it's the only way the place is going to work i need that pork and asian as fast as possible go with daniel back in control of the kitchen jalapeno for 43 i need my fries my chips and my fried pickles and his father entrenched at the bar orders are correctly making their way to the hungry critics here we go so sorry about that that should be how you like it now and the dining room is full of rave reviews the bread's great so much better there you go boss okay good that's it for tickets then fine tonight we took a major step forward let me tell you that and the burger kitchen is on his way this restaurant can work but we cannot afford to go back our old ways and the minute we do we're screwed jenna daniel has proven to me he has the capabilities of running this place he's amazing thank you chef let him do it with all due respect this is daniel's ration to run and they can only be one leader you cannot interfere and intervene i will not promise i promise my son had always made a good impression with people but chef ramsay saw more than that and more than even i saw that my son could lead and run a restaurant and i'm sorry but this is the best advice okay i can give you all i want to say is this i am thankful to you well i'm grateful everything that's happened because now i feel like we've got a makings of a success and i give it to my son with the greatest joy wow thank you and i know your heart's in the right place wow chef ramsay is right i know that my son can handle it after watching him in the relaunch of our new restaurant that was a job well done because you might have a two minute conversation with daniel please yes of course thank you very much look after yourself yeah okay a few words of advice yeah my father died at 53. i didn't get the chance to say what i needed to say and make up with him before he passed away you may never forget what he did to you but you have to forgive him and you have to move on yeah okay don't forget i want i want but forgive okay yes yes make sense absolutely absolutely i'll do that i believe in you and i i i know i know wow you can't make this a success good luck it felt really good it's every single emotion you could feel when someone of that caliber you know puts that on you and says you can do it thank you thank you thank you thank you wow this is definitely the most exhausting kitchen nightmares i've ever done daniel may have been dragged into the business but right now he's the only one who can save it he has all the tools to make it work he just needs to be left alone to do it 22 menus wow what a week after chef ramsay left there you go guys enjoy allen and jen kept the promise and left the business in daniel's hands danny is in charge i am passing the reign 100 to him under daniel's leadership maryland run this to 21 jalapeno turkey divine swine the burger kitchen is generating a ton of positive buzz in the neighborhood as the go-to place for an awesome burger everything all made in-house chef ramsay did more than anyone could ask for he's saving his restaurant and he saved the relationship i have with my family you\n"