gordons mindful eating meditation _ Kitchen Nightmares

The Transformation of The Old Neighborhood Restaurant

In a stunning turn of events, Chef Ramsey's latest transformation project has come to fruition. After months of renovation and revamping, The Old Neighborhood restaurant has emerged from its dark past with a newfound sense of purpose and elegance. Gone are the days of a cluttered menu and antiquated decor; in their place lies a sleek and modern dining experience that is sure to impress even the most discerning palates.

Chef Ramsey's vision for the restaurant was clear from the start: to create a space that was both a nod to the past and a beacon of innovation. He set out to remove all of the outdated elements that had held the restaurant back in the past, replacing them with new and exciting features that would appeal to a modern crowd. From the moment diners step through the doors, they are greeted by a bright and airy atmosphere that is light years away from the dingy, cramped space that once existed.

One of the most striking changes can be seen in the decor itself. Gone is the worn-out sign that once hung above the entrance, replaced instead with a bold and eye-catching "Good Morning" welcome mat. The walls, once adorned with faded photographs and dusty trophies, are now painted a crisp white, providing a clean and elegant backdrop for the restaurant's modern furnishings. Even the tables have been upgraded, featuring sleek and stylish chairs that seem to float above the floor.

But it's not just the decor that has undergone a transformation; the menu has also been given a major revamp. Gone are the days of a 95-item menu that seemed to overwhelm even the most adventurous diners. Instead, Chef Ramsey has opted for a streamlined approach, condensing the menu down to just 20 stunning dishes that showcase his culinary expertise. The result is a menu that is both concise and impressive, with each dish carefully crafted to highlight the chef's unique flavors and techniques.

The kitchen itself has also undergone a major transformation, with Alexa taking charge of the cooking operations for the first time. Chef Ramsey has long been vocal about the importance of delegating tasks effectively, and it seems he's finally put his money where his mouth is. With Alexa at the helm, the kitchen has run smoothly and efficiently, with dishes being prepared and served with lightning speed and precision.

One of the standout features of the new menu is the cheese dip, which has been hailed as a masterpiece by diners and critics alike. Chef Ramsey's take on this classic comfort food is bold and innovative, featuring a rich and creamy sauce that complements the perfect balance of melted cheese and crunchy crackers. The dish has quickly become a fan favorite, with many diners returning again and again just to try it.

The transformation of The Old Neighborhood restaurant is a testament to the power of hard work and determination. From the moment Chef Ramsey set foot in the kitchen, he knew that something had to change. And now, after months of renovation and revamping, the results are nothing short of stunning. With its sleek decor, modern furnishings, and innovative menu, this restaurant is truly back on track.

As diners take their first bites of the new menu, they're met with a symphony of flavors that are both familiar and excitingly new. The Fish and Chips, a classic dish elevated to new heights by Chef Ramsey's expert cooking skills, has won over even the most skeptical palates. And as for Alexa, it seems she's finally found her footing in the kitchen, expertly juggling orders with ease and showing off her culinary chops.

The Old Neighborhood restaurant is more than just a dining experience; it's an event. With its sleek decor, modern furnishings, and innovative menu, this restaurant is truly something special. Whether you're a foodie looking for a new adventure or simply looking for a great place to take your family, The Old Neighborhood has got you covered. So come on down, try some of the delicious dishes on offer, and experience the culinary magic that Chef Ramsey and Alexa have created.

As the kitchen continues to hum along, serving up dish after dish of gourmet goodness, it's clear that this restaurant is truly back in business. With its modern decor, innovative menu, and talented team, The Old Neighborhood has once again established itself as a top-notch dining destination. So come on down, take a seat at one of the stylish tables, and experience the transformation for yourself.

"WEBVTTKind: captionsLanguage: engood evening and welcome to a very special edition of Kitchen Nightmares last year something happened that shocked me and millions of you when I tried to help a restaurant in Scottsdale Arizona I was forced to do something I've never done walk away I went to Amy's Baking Company to help but the owners were incapable of listening there was such a strong reaction to the episode that we decided to give you an update on what's happened since we'll also show you some footage that has never been seen before and we'll hear from Amy and Sammy themselves but first a brief reminder of my wild Journey at Amy's Baking Company it was my first time in Scottdale Arizona and I was really looking forward to helping the husband and wife team of Sammy and Amy with their restaurant Amy's Baking Company just give me the pcela darling if you can all right all right since 2007 Amy had run the kitchen I don't understand this whole substitution thing and Sammy was in charge of the front of house for SE the owners felt that their food wasn't even an issue if anyone tell me that my wife's food is not good I just tell him to leave the restaurant they were looking for validation from me that everything they were doing was right Chef Ram is coming to tell the people how the food is good here in the past they had an ongoing war with online bloggers and customers who were writing negative reviews these reviewers and these bloggers decided to make up lies and say that they ate the food and it was disgusting Amy and Sammy felt that they were under attack and that was the main reason why their business was in trouble the customer is not always right before I arrived the cameras were there to document dinner service at Amy's Baking Company can you make me pad instead of that scissor seriously many of the diners were so frustrated because of the long wait times I've never waited this one pizza while the ones that did have food this really just isn't good were truly disappointed with what they were getting I'll take it but during the course of the evening Sammy and Amy had a really hard time dealing with any negativity from customer twoes is not cooked enough put it again in the in the in the oven sure I'll burn it it became clear that this restaurant what is the problem with it the customer isn't always right the egg is okay if you came to eat to enjoy then you should know what you like to eat sir and there was one particular situation that my crew has never witnessed in the seven years of doing Kitchen Nightmares we're waiting on one it's coming now it's coming now now you keep saying that you've been saying that for an hour look at him he's like where's my pizza really send him home you want to wait you wait you don't want pay what did you have and you off from me do you understand Sammy out you me like this go I'm not kidding me you st stop you have DRS are they for real you pay you look go you if you touch you can tell me I told you you go you you you kiding me right now I'm kidding you not King you I you call the police I take the money no I want the money from him I am calling the police you guys are crazy no he just calling the police I know but you're not touching him get away a little pansy get out of here don't you ever come back here you little weenie keep walking you give me a break my team gave me little detail but told me that it was a rough night at the restaurant this is ridiculous I've never seen anything like this before but as always I wanted to form my own opinions when I arrived I was pleasantly surprised at the nice Decor how clean the kitchen was and how well organized everything seemed to be is this a joke I mean look dates labels sectioned off I even sampled a pretty good dessert this little did I know at that time this wasn't going to be a piece of cake if all your food is as good as it dessert trust me there's something not quite right here during my lunch things started to unravel first I was shocked to learn my waitress Miranda didn't make any tips so where did the tips go that new what yeah I can't believe that I know I try to tell him wow okay gra thank you you're welcome a small s you spoke earlier about the problem with staff yet I just found out something something pretty major Miranda the young girl yeah you don't give her her tips no Sammy you cannot take server's tips then bring me the people who's going to do their job and I don't have to interfere they can take the whole tips for them did you see I already to three orders by myself and sent them already to the you're the owner I'm doing the most of the job I was totally appalled wow then I waited forever for my food I'm going start e my ticket I know you've been waiting when it finally arrived it's just a mess it was a major disappointment do you want me to take that please because it is like eating dry cat food and even though I let Sammy know the major problems with the food I feel it's raw it's Dy he chose not to pass anything on to Amy what's wrong nothing according to Sammy his wife had an issue with criticism I know my wife she she'll get nervous you scared of telling her the truth do you want to tell her come with me you tell her I wanted to know so she check she will know yes she will know anyway I am 75 minutes in and so far I've had a undercooked pizza oh okay I'm going to tell her you're starving I'm going to tell her you're starving okay she'll move okay she'll move I hope so but hours later at the start of dinner service Amy was complaining that she had not received any feedback from what I experienced at lunch so I decided to tell her the brutal truth these are storb crap Frozen RAV they're not crap and they're delicious and I first time I've ever God did you taste it you didn't taste that one again cuz you didn't get the feedback I said they were disgusting but right from the start she didn't consider anything I was saying as constructive I've never had a problem with it oh my God I tried again and again to point out the issues the bun for the beef burger was soggy as anything I have never had a problem with that hamburger ever but everything was either deflected that was drive it's good like that or ignored there's no point in me saying anything to you because you just where it's good like that whatever I felt so frustrated at this point I went into the dining room and hit another wall when I tried to confront Sammy about the tips you think the girls deserve some tips tonight no they get hourly sir the tip that you left the young lady server the owner takes the tips no no no no don't with me yeah I will with you who the you think you are play that night once again there were a number of issues with the food and there were long wait times as well are we used to waiting on something when is that you're spicy is that coming then towards the end of service a food Runner named Katie asked Amy a question 4 B No No 5 b are you sure and Amy lost it you don't need to question me Katie you can go home right now Katie listen to me when I'm speaking to you do not walk away from me you don't work here anymore okay don't start crying why why are you behaving like this come on come on since I'm talking I wasn't doing anything I wasn't doing anything you had an attitude with me don't Don't him please I quit no you're not qu she is qu attitud after a really bizarre dinner service I tried again to have a meaningful conversation with Amy it's become evident that you can't take criticism but Amy remained in denial what I do normally is good refusing to listen to anything I had to say then your freezer is store bought ravioli the sauce is delicious the ravioli we think that they're very good even after a frustrating day I remained committed to helping the restaurant so the next morning I came in with a plan to turn Amy's bacing company around oh come on but they weren't there so I spent the morning talking with disgruntled past employees in the year and a half I was there I saw at least 50 people come and go 50 they were in and out so fast wow what happens when customers complain about their food they get told that they're wrong that you know no we have the best food in the country you're wrong when Amy and Sammy finally arrived he don't very happy I'm exhausted I wanted to confront them with the information I had learned have you not had a turnover of more than 50 people 50 staff can you prove that to me she was wrong 100 or even more than 100 and after a very tense conversation in which we were going around in circles what I have a problem with were the comments you were saying to me last night I'm here to show you what's right and you can't take that I realized that Sammy and Amy were not open even in the slightest to making any changes all that's happened is we have been attacked attacked attacked I mean I don't know what you call this is a restaurant that is in crisis with a delusional owner that can't take criticism so for the very first time I did something I never thought I would do I can't help people that can't help themselves and the right thing for me is to get out of it good luck what you want yeah of course that's what I wanted participating this Wow since the Airing of Amy's Baking Company people were very anxious to express their views in a variety of ways on the internet one of the things that got a lot of attention was this cartoon made by the Jackson Moto company he is my soulmate and we're in this business together we stand strong we have to because there's a lot of online bullies and haters and bloggers they're dirty they're lazy I have issues with customers that are online bullies they bully me bully my husband that's a joke online bullies they're used to eating processed wood chips or used to getting things for free is disgusting but when did this start this guy came in that started this entire online buling I told him I thought he was a loser he was a do you have children well we have three little boys but they're trapped inside cat bodes you look disappointed these are stb crap Frozen Ravi they're not crap and they're delicious and I the first time I've ever okay did you taste it you didn't taste that one this is you guys I make excellent food you all think that you can come in here and say these things are you kidding me this is ridiculous I speak feeling that cartoon was just one example of the meteor explosion that occurred after the Airing of Amy's Bing company but there was a lot more as this 50 seater restaurant went from obscurity to a national phenomenon and became the number one trending story on the internet so there's this restaurant called Amy's Baking Company the owners are n this was the first time in the history of the show he decided this place was beyond hell Gordon ramsy even is like I'm out of here people just could not believe how this couple treated their going and going with the same stuff over and over hundreds of people are turning to social media to voice their am they're on Facebook now just trashing everybody it got uglier and uglier for there there were threats nasty online messages this is what you don't ever do I'm actually not a lot of action on social media memes and jokes photoshops gifts worldwide backl unbelievable to see all of it bubble up online wow it was so crazy the episode of Kitchen Nightmares about Amy's bakon company was a pretty special one because it was the first time Gordon Ramsey walked away from a restaurant wow which is something he never does and it definitely sparked a curiosity people were incredibly interested in this story there were thousands of comments directed at Amy and Sammy basically calling them badet crazy everyone was under the consensus that these people were not particularly normal the problem was Amy and Sammy started responding to these comments as the comments started pouring in Amy and Sammy just kept posting and posting and posting they just attacked everybody and just posted status after status just swearing calling people out on everything and just continuing their cyber bullying what they do best I guess we just sort of kept watching them in a mixture of shock and horror you just want to tell these people no don't don't do that that's a bad idea and the story just went viral people were sharing all different types of content from satirical cartoons think that you can come in here and say these things to YouTube videos meow meow meow meow Clips gifts just type in Amy and everything would come up related to Amy's Baking Company just pages and Pages my write up of Amy's Baking Company meltdown in about 3 days it had reached 3 million views which is the highest traffic post I've ever done at BuzzFeed it became the 21st century version of a water cooler conversation everyone thought it was just the craziest thing it was like covering a breaking news story except instead of politics we were following this little eering Arizona honestly I've never seen something like this before they were just that crazy after the dust cleared Amy and Sammy took to their Facebook and said that it was hacked and that all of the statements that came previously weren't them and it was met with this really hilarious are you kidding me collectively from the internet no clearly you weren't hacked at all I saw the way that they treated people and what they said on Facebook is exactly how they acted in real life there is the phrase no publicity is bad publicity but at the same time if you're not careful the internet can turn you into a sesow and I think that's exactly what happened here the aftermath of the episode certainly took on a life of its own I remember when I first walked in to Amy's bacon company thinking H why am I here the dining room is gorgeous the kitchen is spotless something I'm definitely not used to on Kitchen Nightmares but when Amy gave me a tour of her kitchen things started getting a little strange now this footage has never been seen before take a look so are you the Su Chef yeah yes you can see I'll take you through our line um do we have any uh male chefs no no all F only girls what that because it's too tiny and my wife she want only me to be near her she doesn't want men you know I don't like to bump into there I feel comfortable working with girls because my kitchen is so tiny we bend over we bump into each other the mail chefs their ego is too big and there's it's too little in my kitchen so they leave I show them the door and they don't have my standards they can't Clan like I do there it's like they're doing me a favor this is how we work I mean I work meticulously because my customers deserve it w we have three little boys but they're trapped inside kitty cat's bodies meow Zeta does it like this and sometimes he sticks his tongue out if he wants treats Jade if you if you ask him a question you say Jade he'll actually respond meow he responds like that and Leo he actually talks Leo will sing to you later we'll be heading out to Arizona where our reporter anaria catches up with Sammy and Amy but first let me tell you about some more neverbe seen footage during my lunch at Amy's Baking Company I kept telling Sammy what was wrong with the food but he refused to tell Amy I remember thinking how strange was that that he wouldn't relate anything to his wife but when I came back for dinner service I learned why Sammy never shares any negative comments with Amy because she's completely incapable of taking criticism when was the last time you took criticism from a customer about one of your dishes um the other day I did I had it was a Caesar salad the lady didn't like the Pudo in her Caesar salad but it's on the menu and if they don't like it they can have it without it simple I mean I I've taken criticism do you know what criticism is healthy unfortunately not enough people told you the truth oh God you're crazy there you go dessert starb Frozen Ravi onlyi yet you still don't get it if I could make everything from scratch I would and P the wall over your husband's eyes but you can't do it to me oh my God you're not even prepared to listen to anything that's cuz you're not giving me any constructive criticism talkinging that AR making sense I'm not in denial about anything I've never had an issue before because your husband doesn't tell you no because I know he's scared to he's not scared of me no that man isn't scared of you he's not scared of anybody my husband if there ever is a problem immediately he'll bring it back and let Christine and I know and it's very rare that it happen today you knew I was coming today well I was trying to if you coming to my restaurant I'd make sure every play that you finish is in front of me I was trying to get feedback and no one would give it to me why not I give your husband a number of comments lunch I didn't know nobody would you don't like knowing you don't want to change there is something I want to clear up they asked me to come and help them right now I want to show you something that only ever been seen by myself and the producers of the show it's their submission video oh boy check it out so this is where all the magic happens here we have the walk oh my God it's a mess the biggest problems with this restaurant would be my my husband is too nervous in the front of the house doesn't really have a customer service background in any way shape or form I'm chicken like noad you go go I don't know where to start Sammy needs to be removed from this situation a lot of times I think the customers will probably not come back because of something that Sammy may have said to them like first reaction is just to kind of yell yes there have been a few occasional times that he has had an incident and I myself have had an in a few incidents with customers for not perfect but when people come in and they're not nice to us we're not going to be nice back to them on y horrible things were written about us that were not true I retaliated and I told him what I thought about him I told him that he was a loser and he was a he was a and he wasn't welcome in my restaurant and he's not I have no problem standing up for myself are you can you film him do you see him K they we can what's up we had to stop cuz you were talking that's okay this is the first kitchen I've ever worked in where we're not really allowed to talk to each other stop talking everyone Stop Get out no talking I'm out here all by myself screaming screaming smallest thing can happen it's like the end of the world and then they just kind of feed off each other in order for my restaurant to be open we both have to be here 100% this is our baby hold on a second hold on I'm getting extremely nervous right now because I have so so many things going on back here and I can't remember the questions you're asking cuz as soon as you ask me I'm losing it if you don't come in and spend $100 at least it's like I don't need you spectacular my foot is the best I'm telling you love you you're nice he's crazy he's insane coming up I don't want you to kiss my ass I want you to just shut up the madness continues I'm not afraid of you you're afraid of the truth not me the truth you'll get a full update on what has happened to Amy's Baking Company they're trying to cash in on their notoriety you'll hear from former employees Amy and Sammy thought everyone was out to get them and what recent diners have to say he just said you have to go you have to go you have to go then it's time for an out ofc control sitdown with Sammy and Amy he has no balls he's jealous of my balls this is what he is but first some neverbe seen footage as Chef Ramsey questions Amy about her pizza and what's the base of the uh do the recipe for my pizza do it's a secret okay and people love it I have people tell me it's the best pizza that they've ever had in their life my husband will tell me or customers he he's naughty cuz my pizza today was undercooked so it was raw and I said will you take that back he said I can't talk her in service why is that uh maybe he knew that it would make me nervous if you didn't enjoy the pizza you're your husband and wife yeah yeah it's not as if you're sort of manager and assistant manager okay the quicker you're back to the kitchen with criticism we usually don't have criticism that's the problem you don't have criticism not usually go and tell your wife course sweetheart wife Pizza wake up is undercooked I don't think your pizza was undercooked I checked it and I send pizzas that's my number one selling piz so you did bring it back no I didn't find out and I asked you what was wrong you said you checked it no I checked it when I took it out of the hold on if you let me I checked it when I took it out of the oven just like I do every other pizza and to me it was crispy on the bottom when I cut it it was crunchy so to me it wasn't so draw a line in that that's your version cuz you didn't see it come back my version the dough was wet undercooked in the center okay okay and around the outside there was insufficient garnish so it was just dry I showed it to you you did and the idea come on I did yeah okay but I didn't want to tell no no I said touch that it's not slightly 30 seconds it was so wet it was wet wet well the cheese or something the cheese no how can you attract good staff when you don't give them their tips they deserve my husband pays those girls $9 or $10 an hour do nothing okay they don't deserve those tips if they could work like my husband worked if they could work like my husband works and it didn't require like more people they would get their tips he's told them run like I run and work like I work and can have your tips I am deluded you're right there were so many moments at this restaurant but truthfully there's only so much you can put into a 1hour show here's an unbelievable exchange that I had with Amy over a package of noi s these knock in here no Refrigeration required wow wow wow wow there must be a few chemicals in there do we sell these n I'm sorry we sell these yes those are the that we sell and no Refrigeration required what's in them look at the back and I'll tell you I don't say that they're organic I never did what's in there he said look on the backat like some smart ass answer oh okay yeah he's prepared to charge customers money for that and you get upset cuz they not kissing your ass I'm not upset with you I don't want you to kiss my ass I want you to just shut up and give me a chance to finish my sentence instead of being rude wow wow that's I'm not pissed off cuz you don't bother me if you make me piss off seen it all well we're making everything per order this is you know it's not pre-made we don't have pre-made food we're trying to make everything R yes the are pre-made on the Frozen egg yes they are it's fresh of course we have to freeze it when we drop it in the fryer so the breing doesn't come off we do it like that because I do use those noi yes no py reply yes I care a lot Chef Amy I would like you to understand just something yeah I'm finding it right now it be difficult to understand you one little bit I've got nowhere to go every time I say something to you you just hey my customers love it I'm not going to talk to you right now cuz I have to concentrate on concentrate I will you're the one who just said you want to talk to me I did I wanted to explain to you that I'm not up here you don't even let me speak so there's no point in talking to you try just like my husbands even though my visit to Amy's Bing company was a complete disaster from day one I came back on day two with a plan to turn it around unfortunately I never got to implement it because it became clear that it would be a waste of time I'm sure you're wondering what's happened to the restaurant since I left here with an update is our reporter Anna Garcia thanks Gordon I'm here in Scottdale Arizona talking to local people to get their perspective on everything that's happened since the show aired everything from the social media phenomenon to how it has affected local businesses and I'm going to try and talk to Amy and Sammy but first here's an update on how the restaurant is doing good luck thank you after Chef Ramsey left it was just a dramatic mess thought everyone was out to get them attitude I've never seen in my life they fired everyone told everyone to can do everything on their own the next day I was called and Amy and Sammy begged for me to come back so I did thank you you're welcome Sammy and Amy saw that I had taken $5 tip from my customer and had a huge fit over it and told me that I'm a thief and get out of his restaurant and I threw the money at them and I walked out and told them don't ever talk to me again I'm done with this place a lot of my friends have actually gone there just to check it out because now it's like a tourist site everybody wants to see if Amy was actually that crazy we honestly went in with let's see if the food is really as people say one of our friends ordered a drink got it noticed that there was something floating in the drink it had three fruit flies in it we called Sammy over and he got really upset and he said there are no flies he never even acknowledged that there was anything wrong I said to him we didn't bring flies in our pockets with us and he just said you have to go you have to go you have to go we thought they would kind of wanting to be you know pleasing everybody and wanting to have the customers and you know but they were exactly like we thought they were they're trying to cash in on their notoriety if you go to their website they're selling T-shirts that are printed with lines from the show it's not a classy move but becoming a tourist attraction where they basically make fun of themselves I think it's the only way for them to survive it's definitely turned into a spectacle that if you're in the area you just have to see what it's all about coming up it's like Disneyland for the crazies it's loud he can keep his menu it's intense we don't go down without a fight it's surprising are we being pped it's our exclusive interview with Sammy and Amy I see all the crazy you will hear it all my wife's food is excellent raw and uncensored he was a pale face pansy ass Willow when our reporter Anna Garcia have you changed your policy on the tips pays a visit to Amy's Baking Company I'm not going to stop how then I will be a peny and I'm not a peny she doesn't like to take the criticize she like to take the compliment she can't take criticism she cannot criticism have you noticed when she talks she can't stop because she won't listen so she'll continue pounding her own voice rather than actually listen to criticism but when it's a compliment oh my God it's amazing my dessert but then when it's criticism so what I'm asking why is that ask her that question ask her I have the same problem for that she cannot listen criticis but she she's going to listen she's going to but she's not listening just blank there you she's not listening you know I know I know okay can you make a change make a change so far we've shown you some incredible unseen footage and brought you up to date on what's happened since this episode aired but now it's time to hear from the owners themselves here is our reporter Anna Garcia with Amy and Sammy sit down don't worry don't worry hi Sammy Anna Garcia from Kitchen Nightmares how are you Kitchen Nightmares yes oh good yes can we can can we come in and talk thank you so much thank you I appreciate it may I introduce myself hi Anna Garcia from Kitchen Nightmares very nice to meet you we want to catch up with you and Sammy do you have a few minutes for us give some money or you come what to talk to me I'd love to talk with you no you talk to me and I want money because this time from Kitchen Nightmare I want money you want you guys did make so much money because of us and Gordon Ramsey tried to bury me a life who he wants I will bury him first I will bury in first bury your kitchen nightmare also because you did it on purpose you set me up and this is what you did you try to bury Us Alive life and you didn't do yet and I wouldn't let nobody to do it well will you sit down and talk with us about what happened and everything that's happened Gord to himself because he was not fair he was not fair how was he not fair Sammy not fair because he shouldn't okay because he shouldn't represent us that way I'm going to go against Fox against Gordon Ramsey kitchen nightmare let me show you something it's disgusting so I posted I took a screen Sammy who is he he has no balls he's jealous of my balls this is what he is we were made to look like the most psychotic lunatic people in the universe and after watching Kitchen Nightmares I see all the crazy but I don't see any of the good I know the people that came here were yelpers because I have proof of it they were on Yelp talking about it after they were filming and before they were coming here this is not stuff that I've invented I'm not delusional I'm not crazy yes we are passionate yes we are wild if I came after you you would probably stand up too if I came after anybody else you would defend yourself wouldn't you if you have a family wouldn't you defend it has it been stressful stressful yes has been very stressful we've had people walk through my doors come casually over here like this walk over look at the display case keep going like this and then leave and then my waitress comes up to me now we have waitresses because we had to change our whole procedure because the whole universe thought my husband was stealing the tips so we tried something new I took all of the negative things that Gordon Ramsey said and I tried to improve on it that's why I had him come here people come here to try to set us up because they think it's funny they have a hard on for Gordon Ramsay there was one person he left on this plate and I have it in my office and I have the surveillance camera proof of it he puts a giant rubber cockroach on the plate and left it there left without buying a cake and thought that that was funny we are dealing with that daily it's not going to work here we stood up to Gordon Ramsey we're going to stand up to the world because we don't go down without a fight we had to show the world and every single business owner out there that you have to stand up you cannot let anyone Shake You Down we have a voice he has a voice and it's up to us to stay strong and to show our true product and what we really have to offer here at Amy's big company that's it if this business were to be successful in my opinion you need to clone me three times clone Sammy three times clone me three times and I'll be perfect all the Amy clones would just start like killing off each other they just get so sick of each other like one thing another Amy said like you can't mix two Amy this doesn't go together in a moment I'll share with you my final thoughts on Amy's bacon company but first let's head back to Scottdale and our reporter Anna Garcia who's with Sammy and Amy how was your business affected by what happened in the episode we are completely bombarded by the media by customers by haters by trolls we become the number one tourist attraction for for the summer only it's like Disneyland for the crazies they stand outside and take pictures just because they want to see us when they come in they look at us like they are real and they almost pass out and then they sit down and they try our food and they see who we are as people and they say I can't believe it it's amazing your food's incredible how did this ever happen what's going on here are we being punked but have you been busy because we really didn't find anyone who ever said this place was packed well I'm open for business right now look at how how can I have any normal business when I have this all day long what happened with Facebook with the allegations that you had been hacked every single post that was written calling people and making fun of them for not making money did not come from us we didn't say those things now we are because now you have lit the fire inside of us now when we're calling people little trolls and telling them that they have no balls yes that's us because I think it takes a very special kind of person it's called a unic to be able to call someone and Bully them over the phone or through the internet when you don't know who they are nobody make money because those trolls because Gordon Ramsey told them I'm stealing tips to the people can we talk about that can we talk about the tips I was pretty surprised that the waitresses didn't keep their tips why Sammy because I give him hourly very high I don't give him between $8 to $14 an hour if he's empty like this they still go with money if they wait for the tip they wait like this have you changed your policy on the tip I did change I give them tip so is that something good that came out of the Kitchen Nightmares is that you now no it's no good because they work with the tip and there is nobody here then of course they not going to make money then their own way all of this that's happened and you know have you made any changes to the menu he can keep his menus his menu can keep it for his own what happened to the ravioli are the ravioli still frozen still frozen yes still frozen and they excellent yes and they are excellent Gordon Ramsey also during the filming I asked him I said would you let anybody come into your kitchen and give you the kind of attitude that Katie gave gave me and not fire them he said yeah that to me shows me that he's a pansy if I stand oh you got criticized for using that word Amy the reason I said he was a pansy is because the same reason I call these yelpers and these people that hide behind the computer screen the camel to mafia they are they are pansies they have no balls because if they had balls they would come to my face my husband's face and tell us exactly all the stuff that the lies the slanderous stuff that they say online instead of just hiding behind their computer screen I have said a lot of offensive things but when a person is completely under attack I'm sorry I would love to be nothing but a lady and control my language and not have a severe case of Tourette's Syndrome but this is what's happened to me because of the pressure I called that guy a pansy because he was a pale-faced pansy ass Willow that's exactly what I call him yes I'm going to say things if someone attacks me I'm not going to stop how then I will be a pansy and I'm not a pansy there was a part in the episode where it showed that Samy tries to Shield you from criticism and when Gordon sent back some food Sammy you didn't really want to tell Amy because it's not true because my wife's food is excellent everybody love my w food the reason that he didn't tell me each plate was getting sent back is because he knew that it would Gordon Ramsey was full of Sammy tells everything to me as I tell everything to Sammy we share we don't keep secrets from each other he protects me I protect him people love us because we stand together and we are united yes he and I will fight to the death for each other no doubt you come and you try to attack cuz I'm going to be like a fierce lion I'm going to attack anybody that's coming to try to hurt my husband or my business it has affected your business are you seeing the customers come back something different different people you know different people they they come they they are very happy surprise surpris what Gordon Ramsey say I have enough money to keep my business as long till the stupid people become smart and then they come again to us and they will we are not the ones Gordon represent us we are not at all we are not a villain or gangster or what I am reformed and I I I give up long ago you did say you did say you did say to I'm A Gangster I say it again I will say it again if somebody because I am the one who can go on top of him he cannot go on top of me I can promise you not him and not all his people I can promise you but you did say that Sam I did say it and I will say it again if I have to okay I will say it myself I would like people to understand that first and foremost my husband and I we are united and that's the most wonderful thing in my life we are not psychotic lunatic people that will make you wait an hour and a half for your food and then call the police on you if you don't get it we're not going to scream at you and throw you out unless you come to attack us if you do come and attack us we will scream at you and we will throw you out I think like 95% of the things that are being said about us we sit and we laugh our butts off about it because it's hysterical do you have a message for Gordon Ramsey Mr Ramsey for all the respect that I had for you I ask you now to really put the truth and really give us a chance really give us a chance as small cuz he tried to destroy us he has control these ceras give us chance everybody control over these cameras they edited us I need them to give me a chance obviously the whole world thinks that we're psychotic the way that they Ed he killed you already you think he's going to come he say no the food is good I was joking yeah I think he should do that if he's no he won't do that I me you asking too much he can't he's like he's like he's going to say that and he's going to close his store that's it he's finished he's finished he won do that he will never say the truth of course he will keep it the truth for himself saving restaurants and helping families on Kitchen Nightmares is an incredibly gratifying experience I look forward to every Challenge and I take each Mission very seriously what happened in Scottsdale was actually quite disappointing my team and I had a fantastic plan to help Amy's Baking Company unfortunately the owners had no interest in hearing it good night Denver Colorado known as the mile high city is home to almost 2500 restaurants located just 7 m from the city center is pan Leon opened in 1985 by Pete and his wife pette I'm from an island in Greece when I first got to the US I was a chef in another place but I wanted to buy a place of my own because my pizza is the best in the whole world I'm pette Pete and I own this and we married when we first opened we did have wonderful reviews we just got award after award after award my signature on the pizza is my cross back in the '90s it was busy but my grandfather thinks he's still in the '90s I think my pizza is awesome Pete is stuck in a Time war I've done 200 people man come on by myself that's a long time ago have a slow lunch we used to be packed now we have no customers I cannot pinpoint the reason I've been telling Pete for years we need to change things but he doesn't listen I'm getting some bad feedback on your pizza what what are you going to do my food is not the problem my table's saying that it's too soggy too soft on the dough there's got to be something else look at that it's nasty like all grease and crust Pont Leon has the worst Pizza in Denver my Grandpa's Pizza is like a white wall tire it's mus that's disgusting God forbid if you said anything about his pizza forget it he'll be like ah you know I know what you're talking about that's pretty bad just shut up your veggie pizzas they're a little soggy okay quit quit wi I want to change things about the place but my father shoots down every one of my ideas it's ridiculous man this is your system really yeah really just shut up I feel frustrated because I want to help my parents but there's only so much that I can do to help them the restaurant does put a tremendous amount of stress on our family we are just making an meet if it keeps up like this I could see us shutting down in a year or so if we don't get this restaurant going we're going to have to sell our home we're going to have to find jobs and at our age that is not going to be easy we got to make it work or we got to get out of it that's it this restaurant has been my life for the last 28 years I put everything in this place that that I ever had if the restaurant fails it will feel like my life was nothing pantelon wow Denver's best pizza that is a bold statement hello how are you hello nice to see you hey Chef I'm excited I'm excited Denver's best pizza that's a big statement name is PA you are the owner coowner co-owner with Pete where he is oh there he is there he is hello Chef how are you sir good to see you where B Italian from I'm not Italian who said that I am Greek oh Greek got you now who's this that's my son J Josh how are you bud good to see you good um let's catch up with you and okay yeah where should we go shall we nice to meet you nice to meet you meet you hope they don't make an ass out of themselves one thing about Pete that I struggle with is his inability to change it is absolutely hindering things um so you have the best pizza in Denver that's a bold statement congratulations when did you receive that 85 so youve had the best pizza in town since 1985 that's incredible I think I do well actually I don't think I do I I know I do where did you train in New York now there is a city with gray pizzas yes but mine is better okay right okay great and you opened in 1985 March 10th of '85 it was Monday we opened up you know your dates well for an old boy an old boy you know an old boy is like a Charming old man right how Hands-On is this one completely completely still seven days a week uh no Clos 2 days you close two days a week Sunday and Monday I Clos uh why you close on Sunday Sunday CU I want to watch football are you nuts do you have any idea how many pizzas get ordered on a Sunday just in football season we did open that Sunday in 86 congratulations 86 so how has that affected the business close two days a week Sunday Monday nobody knows when we're open I mean we're closed in the afternoon the Russian closes seriously because he has to have his nap he has of he what NEP Siesta sleep it's kind of a European thing that you know the Siesta deal Russian closes because Pete wants a nap yeah like they do in Greece in England too no no we don't close na no you do any delivery no wow yes plus there there's another problem the other things you don't listen to anyone I mean you don't listen to me it's like if he starts doing something one way you can't get him off of it she's a princess and controll m- how old is Josh 33 and he must be geared up now to take over the business when you take a back seat somewhere well in terms of what's the plan is he the head chef now no no he still here as long as I'm in here I am okay we're talking about pizzas right Denver's best pizza what the heck you laughing about well I'd expect Josh by now yes literally five or 6 years at the helm why can't you let go I don't know where do you think you're going to let go who knows for the last 2 years I've seen it on a downhill slide and now like a Tuesday night I might have two tables two tables I've seen it with no tables wow nearly 30 years of business have you put money away no no you can't retire no we got into trouble we refinanced our home to a three times this is crazy mhm that's what I feel like wow so I'm going to get up to speed uh with the food I'm dying to taste that pizza uh I know it's late in the afternoon but are you uh you going for a nap or you with us he's staying oh he's staying okay just he stay today okay I didn't know if it was n time poet always nugs me she thinks she knows everything which she doesn't how you go she didn't let me show it won't work Josh come around but let's catch up cuz I've done it for 37 years I think I know what I'm doing I didn't realize things were that tough for Mom and Dad it's actually gotten to a point where I'm I'm embarrassed of the place right I change is the biggest problem you're happy with the pizzas um no wow so the bad oh absolutely it sounds like a very stubborn man yeah I have a lot more ideas has he started to pass the rign over or not no seriously no no absolutely why is that I don't know what's going to make him if ever it's always been three more years three more years it's crazy yeah it is it's been really crazy clearly this family is divided wife pette and son Josh feel that the restaurant is stuck in the past while Pete feels there is absolutely nothing wrong with his food it's time for Chef Ramsey to find out for himself how are you Dy I'm good how are you first name is celestina celesa that's a beautiful name now what do you think the problems are with the resturant there's a few different problems um when it comes to Pete and pette they butt heads a lot on how things should be run she wants changes and Pete wants things his way wow anyway let me have a quick look at the menu and and um oh there's another letter here everything is homemade we cook for you just like Mama did that's nice to know um D let's order okay um I want to go for a sausage pizza please okay a toasted meatball hero and piz own Kone and then uh I'll go for the Linguini of clam as well all righty thank you my dying no problem my God look at the dining room I mean he's got as much atmosphere in here as it is in a hospital room I mean it is sad here's this Pete Okie doie okay I'm not nervous for SE Ram to taste my food let's do this well let's put it this way he's going to go to heaven today how is it the meatball sandwich meatballs I've had better cat food oh really yeah I want to know where the you were eating cat food long story holy going by pette yes what is that behind your head that's a hologram freaking me out you know what a lot of people are afraid of that that's a clown oh God how long's that been up there oh probably about 15 years whose idea was that that spooky that's mine oh my God's the really cl's done get it up no it's not I just checked it it's it's done I just checked it like 2 seconds ago it's going to burn in Bottle get it out that's pretty bad that's disgusting that's disgusting shut up all of you perfect let's go Chef's cowone yea okay there's Pete's cowone Jesus do I look like one of the Denver Broncos that can eat this thing it looks huge thank you D what he's doing these portions I mean they're hideous how much spilling does he put in there Jes raw onion pet yes Jesus how much is he putting in there look all that pepperoni I mean the slices of s jammed together yeah I've never seen AEL own so full I mean the feeling's cold that is hideous I don't like that either I've been wanting to take that cowone and fling it like a Frisbee for about 20 years Pete I got some critiques for you are you are you kidding me listen to me damn it the complaint is it's so full it's cold shut up it's going to be a wake up call for Pete perfect I put my pizza up against anybody in the country no Denver out in the country that's how confident I am about my pizza let's go come on okay here we go here's your sausage pizza holy is that ridiculous it's like the pizza that's at Denver yeah okay I'll let you take that in thank you man oh my God tripping Inc Grease the oil the grease coming out of that the oil in there of the grease that's gross he said it's too greasy just exactly what I I feel oh shut up I don't want to hear honestly the best pizza in Denver I mean does that look like the best pizza trust me I can tell you it doesn't taste good so the dough is so thick why I mean it's just like a loaf of bread it's like a baguette in there mhm that's our thin crust that's the thin crust mhm stop wow seriously yeah a lot of people get upset with me for that when they ask for the thing crust and I bring them the thin crust wow did you touch that that is raw oh wow it is raw pastry my God what a mess D I'm done all righty Dreadful okay I'll let him know messy that is definitely not the best pizza in Denver let's get that right hey Pete he wanted me to show you the dough that pizza he said the pizza was doughy on the inside and greasy it is doughy look really I agree with him too are you kidding me I don't know what the chef is talking about and a lot of people love it I do I eat it don't you guys throw this away leave it I'm going to eat are you kidding me what that's disgusting I'm hungry I think seph rams's problem is that he hasn't tasted a classic Pizza before damn is good he's tasted all this fancy stuff you know okay here we go the meatball hero the meat Ball Hero wow and how do you how would you um I guess you approach that however you feel wow thank you my Dy no problem just visually there's nothing here hero looking about that God that's not anywhere near a hero sandwich that looks more like a sloppy joe bad it's all soggy there it's like eating a patch of soaking wet grass after a cow shut over it we all done with that that is definitely not a hero yeah disgusting there's a typo ER on the menu it's not hero it's zero I'll let him know please do you want to hear Chef's response yes yes he said it's a zero not a hero I don't believe this I have plenty of people that they love my meatball I am very proud of my meatballs and for S Ry to say it was a zero it's very insulting Chef Ramsey has started sampling the menu at pantel Leon and while Pete claims his food is the best in Denver shiff Ramsey has discovered hoy it's anything but with gigantic portions greasy pizza and tasteless dishes it's not hero it's zero Josh what are you doing Josh let the let the garlic roast roast you really I'm going to whack you over the head with this damn thing man they'll get really hot before you put them in is this the first time I've done this I don't agree at all with serving anything out of a can it's embarrassing taste this here okay here's the Linguini wow wow wow thank you no problem damn I mean that is absolutely Dreadful there seasoning Bland like a plate of hospital food when he just so una appetizing look at that excess water I mean that is disgusting man how's it going looks like Pete's pissed in my pasta that's bad Jesus Christ or if you could see what he was doing right now you all done with that yeah thank you D no problem that's like one of the worst urine samples you could ever give gross thank you horrible hey Joshua what did he say he was very very not happy with that there were a lot of comments it's ridiculous right now the only person in here that's Happy is that stupid clown on the wall that was bad you got to take it man you got to have to take it there's a reason this place isn't doing good right now let's come around okay 37 years since I came in this country I've been working in the kitchens and I know what I'm doing uh I don't know what to say my first time in Denver and quite possibly one of the worst experiences I've ever had first of all the clams were Dreadful I disagree with you seriously yes have you any idea how bad that tasted it's how he's made it for years and years were they canned yeah yeah what why are you lying to me I'm not lying you mention on the menu that everything's fresh and homemade like Mama did it's always fresh made I don't think the ingredients are quite as fresh anymore and then the big disaster my sausage pizza it was Dripping in Grease the dough was so thick parts of it were undercooked I disagree with you about my dll I think I have a gr door really yes sir this was a thin crust yes sir I mean you need to go and get your eyes tested but that was not a thin crust I am disagreeing with you I have we are not in 1985 Pete do you think that your father is serving the best pizza in Denver not anymore and do you think your husband is selling the best pizza in Denver no I don't you know there's a huge mistake on the aing cuz I think you just cooked me the worst Pizza in Denver I disagree with you can I have 2 minutes on my own would you mind not at all Pete is extremely set in his ways but he's got to listen to somebody or we're not going to make it you know what he needs this he's right on every damn thing he say Pete you're in denial that's the problem you cannot just continue going through this system of failure that you're just you're not getting anywhere you're just going further further backwards and it's not making anybody happy it's not giving your wife and your your family a bit of Freedom it's just feeding your ego I don't know what to say you're sinking you're taking everybody else on the boat with you no I'm not the pizza is not good I still going to disagree with you I really will I'm sorry but I am I need some fresh air okay sir me man I don't think I'm doing anything wrong stop on I've been doing this for 37 years SEF Ramsey was a kid when I first started cooking I should know a little bit more than he does he's right on everything he said every thing he said he's right the pizza even I've been telling you everything that he told you I've been saying the same though I said pipe the crust down it's too much does it take him to tell you that to actually listen or what it's ridiculous the food is it really is what are you crying why are you crying it's frustrating I did the best I could over the years it's not good enough anymore coming out for a minute I don't know you know what I realized that it was like this for many many years and I've been nagging and screaming and carrying on this place either changes or lock the doors oh I'm done if you don't change and do what he says you'll never see me in this place again and I don't give two flying you know what's what happens to everything I own you'll be here by yourself everybody calm down yeah yeah calm down right I don't think that I need to change now I know what I'm doing Joshua and poet do not understand about running this place I got more experience than they both of them put together so there you have it after seeing how stubborn Pete was about his food the pizza is not good I'm still going to disagree with you and it's claimed that he has the best pizza in the city Chef Ramsey knew he had to do something to finally get through to him we're going to be tasting three Margarita pizzas so he headed downtown it was kind of a little musine too much cheese to do a little organized research thank you guys I appreciate it now armed with the findings from the taste test Chef Ramsey returns to pantel Leon's to confront Pete with the results one thing that is very clear I think Pete you have overestimated how good your pizza is I don't think you've ever compared it to what's happening in Denver right now so after my disappointing lunch yesterday I did a little research in Denver how about all of you stand up and come and stand over here please yep and here it comes Pete it's now time to really find out how good your pizzas are three pizzas in front of me a b c a is from one of the best restaurants in town B is your pizzas and C is a store-bought local frozen pizza time to put your pizza to the test that's right your pizza is B which was your favorite I like I'd say a I like the a because it was thin and your least favorite b b why B soggy on the crust way too much cheese it overwhelmed everything else felt my heart stopped it was too much too much on the crust the crust was soggy it's just not very good okay Pete here's the results in a nutshell 75% of our taste testers preferred pizay from the top local Italian restaurants in second place with 15% of the votes was a store bought fro and pizza and in third and last position was yours with 10% only of the votes yours was the least favorite you're actually beaten by a store-bought frozen pizza get the message wow yeah wow how does that make you feel pullet bad but I'm not surprised cuz I've been saying the same thing too much cheese too much crust too much everything I've talked and talked and talked about this same things and I don't see it changing it's really bad it needs to change I think that um in his mind it's always more is better I do put a lot of ingredients yeah you do I do y pizzas are dated I am very surprised that the results of the video I never thought in my wildest dreams that the people of denk Will Pick a frozen pizza over my pizza you have got to understand you are miles away from serving Denver's best pizza that 1991 review behind me is no longer valid we're in a different era you've taken the praise of a local critic it's gone to your head and you have locked in what they said was good and you've kept doing it for nearly 30 years can you three just give me 2 minutes get some fresh air outside cuz this is important I've got one very important question for you am I willing to change that's the one no you realize like how embarrassing it's been the last 3 years to work for other people while we have a restaurant that's all because of this stuff this I've been in here waiting tables and my knes are shot I'm not going to do it anymore and I'm serious with you I mean I may even leave I am out of here I'm actually R ahead to Texas cuz I'm I'm done I've pulled with you I've been your partner you haven't always been mine but I have been yours and I want you now to step up cuz I don't want to lose my home and the FI of things that I have I don't want you to Pete are you committed I am you are I am 100% yes sir I am ready to change I am can you yes I hope so Pete is a creature of habit and it's going to be hard for him to change it and break habits I want to see it the combination of Chef Ramsay's taste test yours was the least favorite you're actually beaten by a store board frozen pizza and ultimatums from his family I may even leave has resulted in a commitment from Pete I am ready to change to accept change but before any physical changes are made to the restaurant or to the food Chef Ramsey wants to bridge the gap between a father and a son here we are with one two three generations working in this business how important is that for you very very so let me tell you something about a unique Italian restaurant is it in New York is called Rayos they have been serving quality food since 1896 wow wow and every single night it is packed you cannot get in there Josh how does that sound that's my dream you know what I'd love to take you to Rayos unfortunately it's a little far from here but in 2006 they opened up in Vegas and I can take you both to Vegas oh are you Shing me Che that is exactly what all three of us are doing tonight Rayos is at Caesar and my good friends at Caesars have sent their private play now wheels up in half an hour what the is going on what what are you doing to me I want to take you for dinner it's unbelievable I can't even think right now about this is going to be a blast are you kidding I'm ready to go to Vegas with Chef Ramsey and my son of course come on come on come on come on bye see you how nice is that to get out of that restaurant how you feeling great to be out of that restaurant Excellence tonight is about you two yeah catch up with each other and spend a bit of quality time together yeah here's to you both thank you yeah cheers Father and Son Frankie how are you sir SE Gordon how are you brother good to see you thank you so much absolutely this is Pete P welcome to Rayos thank you come on let's go to our dining room let's go four generations in your family I'm the fourth generation can you give a little insight in terms of how how this happened I grew up under the tutelage of my father and I had to learn how to really become open-minded and willing to communicate in a constructive way and if you have that strong relationship and care for one another that will only reflect in your business and who's really going to pick up on that are your guests if there was a strong key message to Josh stepping up to the plate what would it be truthfully the most important thing is the relationship you have with your dad I agree with Frank that the most important relationship is with my father and I hope my father can see with working together how successful we can become are you ready to try some stunning food yes we are I am so thankful to SEF Ramsey to bring me over here and open my eyes and my mind I can see why they've been in business for over 100 years absolutely they know what they doing let's take a lesson from it I'm going to remember this night for the rest of my life one night together in Vegas has clearly brought Josh and Pete together again and while they had been away Chef Ramsey gave the green light to his team to overhaul the decor of this outdated restaurant so are you all ready to see the next chapter pantalone yes chef yes chef okay great remove your blindfolds oh oh beautiful wow this is gorgeous it is amazing gone is that depressing tacky look of the80s we have completely transformed this gorgeous little room it's the restaurant of today it's got that fresh contemporary feel wow you okay is it amazing it is amazing we tore down that dated paneling which was hideous we added fresh coats of paint black and white to give that really nice contemporary Vibe oh my Lord we've added new cool signs to create that nice fun modern hip Vibe G of those 25-year-old reviews and that scary clown everybody hated we have pictures of Italy amen stun running family pictures on the wall oh I I love this let everybody know that this is a family run restaurant this is just unbelievable very favorite thank you our new restaurant looks amazing to have a hip New York Vibe here in Denver is really cool and it's new but the history's still here come here you man hey you okay do I'm ecstatic about my new restaurant I'm overwhelmed is this awesome oh what this is sweet is the best day in history of Pon hands down please take a menu and pass them along to go along with the drastic changes that have been made to the interior I want you all to dive in Chef Ramsey has reduced the menu and the portion sizes look at that Caesar how cool oh it's just an easy he's designed a fun contemporary menu that has a modern take on Italian Classics I think Denver is going to love this place it's awesome I just want a quick word with all four of you outside let's go it has been a day of surprises for the family and Chef Ramsey has one more just stay there 2 seconds okay okay that is sure to increase profits okay okay we're committed we're committed that is your new delivery van donated by my friends at 1 1800 charity cars it's going to let everybody know not just in the neighborhood but in the city that you have the best pizza and you deliver deliver huh how gorgeous is that awesome isn't it I have a beautiful restaurant now I have a beautiful menu and I have a delivery I'm out of here with everyone anxious to reveal the completely new restaurant if they cut the same they cook the same Chef Ramsey gives some last minute pointers to Pete and Josh one delicious portion of lasagna and one delicious portion of eggplant Palm this is awesome good evening welcome to pontones how are you good how are you they did a lot of changes I want we love the pictures over there so great Pete when the order comes on nice loud clear tick it up Josh you follow sing for tonight Chef Ramsey has divided up the work for the Father and Son team you ready yes ready Josh will be working the sauté line all right let's do this while Pete in addition to making the pizzas will be Expediting here's our new menu I'm going to have the wild Pizza on you please wonderful all right ladies did I give you enough time to side I going to get the Bretta the Bretta thank you you're very welcome ladies hold pleas P let's go eggplant Farm M you just stand there and talk come on Josh get him ready to fire shut up let me do I got my thing stop what else is on that ticket don't just start throwing pizzas in now you don't think I know what I'm doing do you hey Pete how long for 16 what's 16 16 is already gone just is this done or what I don't know I don't know what what happened although dinner service has just begun Pete is already overwhelmed with orders where's this extend damn it B you're not talking to me man and we're missing times here and is not communicating effectively with Josh I don't even know where the we are listen I want some Harmony in here a little bit Yeah the Father and Son team are confusing each other and almost no food has left the kitchen where's this going I need a table number on this okay lasagna lingu alaka right where's the lingu alaka I have that where's the Alka not even started really what the hell are you guys doing put the thing out whatever man stop you you come here urgently now I I I I I want to give up we are now just going so far backwards have we come this far now to give up no T 16th this hasn't gone when a ticket's gone it gets spiked yeah Chef let's regroup and then we focus on 16 okay let's go in Chef is absolutely right I have to take a breath and start doing a ticket at a time table 16 lasagna Linguini vodka Jos coming up right now nice take it talk let's go next then I need a neck BL paresan and small mid lovers okay get your assistance going come on you can do it it appears as though Chef Ramsay's pep talk has done the trick both Pete and Josh are clearly more focused double 16 they are now able to control the orders and get delicious quality food out in a more organized manner I love that piz so this is fantastic really Table Three cap eggplant Parmesan eggplant par cavalini H all right that's my boy you got that small Bianca now we're done small Bianca and we're done I never thought I'd see Pete change I think he's more open to listening and working with his family family I'm very proud of him very much so high five we bed ass tonight woo 61 I can still do it baby tonight we had a rocky time in the kitchen but we dealt with it you now have a plan pick up the rains and run with it right look after yourself yeah absolutely dig in there my daddy I love you Chef thank you so much Chef Ramsey really inspired us look after you boys I will and hopefully Pete and Josh can do even better and take it to the next level I've got to go Sam Ramsey is a remarkable remarkable man I am grateful and thankful to him for coming here and open me my eyes take you I love you you old bre in all my years of doing Kitchen Nightmares I don't think I've ever met a more lovable character than Pete unfortunately when I first arrived his heart may have been in the right place but his head certainly wasn't and for almost 30 years the guy was doing the same thing every day despite his business going downhill but I am truly honored to have helped this wonderful appreciative man to finally see the light for Pete's sake I sincerely hope that the panon continues to be successful for generations to come in the weeks that followed Pete remained committed to the standards set by Chef Ramsey J you got Al and spaghetti coming up yes I'm ready whenever you are okay and the new menu has already received positive reviews from not only customers inside the restaurant but outside as well here you go keep the change thank you uh have a nice day arvata Colorado 15 minutes from Denver is home to the Old Neighborhood Restaurant owners Alexa and Randy met when they were servers during their college Years they fulfilled a dream when they bought the eery in 1988 almost ready ready as ever my wife and I have owned the restaurant for 25 years and we're here all the time together thank you Randy thank you very much just trying to do my job the business has been declining for probably about 13 years what else is coming back you have all the tickets that you're going to have I believe just go I don't need you here go please off the line but the last 3 months have been really really hard and we don't know really why how are we all doing this evening I don't know what you put this St but it's even a terrible aftertaste I don't think there is a menu in the country that is even close to ours it just doesn't look advertising it's tempor but why where would you put horos in there we have things like a Sedona chicken we have Teriyaki steak we have beef wontons we also have trout parmesan burritos Cajun Catfish Duit all it's really weird still and it's not only the menu that's out of control it's the decor welcome to Grandma's house it's definitely about 40 years out of date my father doesn't throw anything away he's definitely the epitome of a hoarder everything in here is decrepit wallpaper is falling off the wall half of the chairs are broken so it's like sometimes when people sit down they just go down you lost the wheel over there seriously look I think rainy and Lex are just kind of stuck in their old ways I don't think they're willing to really change a whole lot of things they haven't done much in the past 30 years my wife and I are in debt to the tune of about $320,000 if the stress doesn't subside somewhere something drastic is going to give us our relationship this restaurant we can't keep going like this wow Old Neighborhood Restaurant even the sign looks old wow oh Jesus what is that thing you kidding me strange good afternoon how Isa Randy Randy Gordon good to see you Chef nice to meet you lightwise so happy to be here uh what is this what is this this thing here Fiona who is who is this Fiona it has a name she has a name yes come on seriously it's not it it's a she she changes outfits regularly careful she's slippery I know disrespect but you walk into a restaurant you don't expect to see a a mannequin there uh it's kind of my wife's thing oh and these well you know somebody stole her hand oh she's delicate so this is not a joke this is something your wife looks after her mannequin she does okay we have pictures of people with Fiona uh okay right uh why don't you get your de wife and then we have a catch up together right I'll put this thing back sure yeah oh ready man this is really weird on my God jef broke Fiona he wants you to come out here oh no you are kidding me damn hello I'm Alexa Alexa nice to see you nice to meet you likewise um let's sit down at the bar shall we absolutely and catch up um I thought Randy was winding me up because you said that that doll in the window is uh is like a friend of yours yeah she has had a couple of rides in the convertible when I've tried to take her home and put her at peace in the garage and I had to go run an errand first so stop okay uh you've had this place for how long 25 years that we years we both worked here as servers when we were college students at the University of Colorado my oldest one Wy works here part time okay great so in a nutshell um describe the food for me traditional American okay how often does it change the menu it hasn't in a very long time when was the last time you changed the lunch menu the lunch menu several years okay when does the menu change every 3 months every 6 months no more like 8 months to a year eight months to a year once a year once a year and when was the last big change 2 and A2 years ago Randy have you any idea how bad this sounds okay so in 33 years the menu has changed it not many times but it has okay uh right more importantly um what's wrong with the place it's been a real struggle to even stay open but I don't think we'd survive 33 years especially without too much change unless the food was good good glad to hear it um I'm dying to eat where should I sit whereever you'd like what's all that stuff up there antiques antiques wow Randy's hoarding well he's got some serious Decor issues the antique stuff and everything it needss to come down looks like a pile of junk right Lea I'm going to eat let me have a good look at the menu and I'll I'll look forward to catching with you later thank you both thank you hello hello how are you I'm good how are you First's name is Kristen Kristen good to see you I'll be your server today okay great um wow everything so dated it is I mean has anything changed in here no it's I don't think anything has changed since they took over wow I walked in there was a dreadful smell of musty stinky it's musty and where's that smell coming from is it these antiques um I don't know if it's the Antiques if it's the old upholstery if you sit in one of these booths um it smells like someone that hasn't showered in a while serious yeah I'm serious what like someone's smell someone's like like like beo yeah oh yeah you're right Jesus yeah it's pretty bad when I have to set the tables I smell it all the time so they stink they it smells really bad have they been reupholstered no I think this is the original upholstery from 1980 that's a lot of farts in these chairs man and what's with the wheels on the chairs um because it's carpet I think they think it's convenient cuz um is this the menu that is the lunch menu yeah look at the state of it and I had to pick you out the best one that's the best one yeah that's the best one I could find wow and this is this is the this is the dinner menu the dinner menu yep wow Bon crud french onion soup wow New Orleans barbecue shrimp cajan catfish mushin tempura beef Wong tongs we've gone from French to New Orleans to Asian wow Italian flies there flies everywhere where are they coming from Fu that fly won't leave you alone man anyway should I order okay uh let's go for the New Orleans barbecue shrimp thank you okay uh the yakatan sea cullops okay and is there a salmon special today the salmon special today is baked with a d Dijon cream sauce okay yeah let's go for that as well okay D I think we're done for now I'll go turn those into Alexa thank you ERS in Bring It On how are you my name is Wy Wy go say oh the Sun the son yes okay great how long you been here I've been here about 10 years what do you think the big problem in the restaurant is I think the big problem is the the decor have you ever tried to take some of this junk down oh I'm afraid to I'm afraid of what my father might do if I tried to take something down yeah he's kept it up here for 30 years but is it worth anything I doubt it it's like a garage sale that you're staring at eating it oh yeah well good to meet you bud definitely thank you great to meet you good to see you too you too very your barbecue Trump all right my dishes are excellent and if Chef Ramsey doesn't like any of my cooking it will piss me off oh this is barbecue shrimp barbecue shrimp mhm that's a very strange looking barbecue sauce it's a cream barbecue cream sauce barbecue cream sauce look at the color of that is that is it is the shrimp barbecue or is it the sauce that's barbecued it's a barbecue sauce oh I see and why would you sort of coat the lemon and cream it's a collateral damage yeah I'll say thank you D you're welcome mate I wouldn't feed that to the mannequin even she'd managed to throw that up that sauce is hideous and the shrimp was tough as old boots and the Flies are landing on me as opposed to on the shrimp the look on your face doesn't look good no got a really weird texture when a fly bypasses the dish you know it's bad trust me um I'm I'm done with that thank you thanks dmy jeez so what did you say about those um has a weird texture to the sauce he doesn't know why it would be called barbecue people have been coming here for 33 years the food cannot be that bad oh this is your salmon wow this is the special yes with the dill Dijon cream sauce the dill Dijon cream sauce somebody likes cream in the kitchen who is that where all these cream sauces come from I don't know who originally started them but Alexa cooks with a lot of cream W everything's made with heavy cream a we have oh there's the salmon under there cream sauce mhm thank you D you're welcome salmon tastes Frozen some tastes fresh at all it's dry very dry wow I mean it's very old school cream on cream on cream well thank you for ding you're very welcome yeah that wasn't pleasant all right I'll let them know that was hideous he says the sammon tastes dry what come on really he said CREAM again and yeah well everything he ordered has cream but I know wow I would think people would know what they're ordering before they did it but that's whatever I think everything is delicious I wouldn't serve it if I didn't think it was delicious there goes another one God got wallpaper that's terrible what a mess Randy when was the last time we had a coat of paint or I changed the wallpaper when was the last time last wallpaper 5 years ago this this wallpapers 5 years ago no not this one can I show you something sure please what's all this here for and this here dis repair and you pull that table out and you just see all that marking there across the wall like that I this place looks and feels like it's been closed for the last 10 years it's a look that the restaurant has well hopefully before the week is finished I'll get a straight answer here is your Yucatan scallops oh here he is Sir here he is Wy there you go ch and where are the scops inside that boat underneath the peppers and yes excellent thank you you're welcome wow it is absolutely gross wow Dad no seasoning whatsoever and the scallops are just hideous I got to find out why this is called yakatan cuz I don't want to insult those people in Mexico Randy um I'd like to find out why it's called the yakatan season col of dish what's the relation the spice with the Chipotle peppers so why is it called yakatan cuz it's got Spice in it just the name you you just pick the name out the Hat it Bears no relevance to the actual if it does or doesn't I'm not actually 100% sure are you kidding me okay I'm done with that thank you that was gross scallops are overdone and the sauce is Bland that's the way I've been cooking them they look beautiful they were cooked perfectly I know they were getting irritated I like it it's an absolute matter of taste this is just stupid that's the way we cook that's that's it wasn't an off day after sampling some unusual and disgusting food it's got a really weird texture while sitting in a musty bug filled dining room flies everywhere where they coming from Chef ramsy wants to have a little chat with head chef and owner Alexa and her kitchen staff I'm going to get straight to the point I'm seriously concerned um the New Orleans barbecu shrimp I've never known a barbecue cream sauce anywhere yakatan sea scallops no seasoning the scallops were meeky Bland and actually whiter than the actual cream sauce do you he taste anything you're cooking I didn't see anything seasoned I'm sorry I have a lot of pride in I cooked everything there and I really you know a lot of people enjoy the things that we cook right I'm not asking about your pride the question I asked was does anyone taste as they cook so all my food I didn't taste your food you didn't taste my food no but I cook that food all the time I don't know oh so it's just automatic push the button and we're cooking that so you don't think anything needs seasoning I thought I was making good food I don't know why the food is dated the decor is hideous and you sick customers in front of a wall with the lacated wallpaper pealing off you better take a good look at yourself and maybe dust yourself down shake it off I'm freak in the corner there man stop let's go get ready for dinner word has spread that Chef Ramsey is in town hello and the restaurant that is normally not very busy right this way is booked for you sir have a chicken caline okay tonight sh Ramsey will continue to examine the dysfunctional workings of this restaurant uh jeez what's all this here for hello Chef people does anyone actually sit down here they do yes they do you and when you uh when they sit on this do you not think this looks Dr I don't have a better one you don't have a better one how about nothing what is that wow Merry Christmas what is this I mean honestly when was this cleaned not for a long time sure you are in charge of front of the house right I am oh my god there you go that's your car the Joker how fitting is that how old is this chair 20 years 20 years 20 years what kind of message does it send when you have this in the middle of the dining room I mean that does look like it's gone past his cell by day right yes when was the last time it was cleaned I would say a couple years ago oh my God have you seen down there yes and that's acceptable for you that's not clean sir no oh my God you are kidding me oh no what was that looks like a comb looks like a comb oh come on Randy do you think this is funny in front of the customers not at all the crumbs and the down there you're not putting it back there are you no I'll take it out there get it the out here now wash my hands I wasn't totally flabbergast the trash fell out of somebody's pocket somebody didn't see it was there you know I don't feel that bad about that W covering in dust come on God what a mess it's like rat droppies everywhere God this is shocking you keep your dirty shoes under the bonquet they are not mine did the customer die you there holes in the so dirty crusty shoes oh got to wash my hands again man okay onion rings should we fix those or are they already out what's that it's from the steam table it's like a river running through here God look at the state of this stove how old is that stove 33 years old wow I mean I know the restaurant's cool the old neighborhood but the kitchen's an old dilapidated neighborhood yeah what is that is that your wow you are kidding me he sticks it in the prime rib and he sticks it back in there what's that spr hand coating so it doesn't stick a cans coating yes wow my mother's definitely lost her high standards over the last 15 20 years here you go Brandy I know she cares for this place but the passion and the fire that I've seen in her before is no longer there okayy filet fet lamb chops God damn it I probably burned them son of a what is this in here this is the office wow how could anyone work in this mess J it doesn't make sense what the H what why is all this junk old equipment but what's it here for parts once in a while parts so what parts do you take from a 1950s ice machine legs legs and what's this oh there a microwave does it work uh no so what can you take from that then I don't know wow look at the mess it's like you're ho stuff jef Ramsey must think I'm a lunatic for having that stuff sitting back there but I don't really think that I'm a hoarder it's just hard for me to throw things away what's that noise coming from something doesn't sound right in there oh Christ almighty next to cleaning equipment how long's that been there know was not in there yesterday so it died early hours this morning that dry can we come out of there that that died a lot longer than 24 hours ago Matt take it over from Alexa for one minute please I got it have you seen that here I know he has problem with throwing away clearly and are you okay with this then no you're not no it needs to go this is ridiculous I'm trying to get him slowly to get rid of it and to change his ways but he doesn't listen it's problem it's a big issue you're enabling a hoarder you're right it is a problem it's a hoarder I agree and that as an office in there it's a a it's a travesty absolutely horrendous I just got to wash my hands that's all I've done for the last 20 minutes is wash my frecking hands while it is clear to Chef ramsy that Randy is a hoarder what's wrong with that Kristen the baked potato is foaming because there's so much butter on it with the sour cream ni it's also becoming evident that customers are as disappointed with their food as he was earlier today at lunch there whit top came back he says it was tough that's ridiculous I know he didn't like the potato cake either now he decides to see what is lurking in the walk-in fridge what is that my God that stinks that's going off raw chicken and cooked meat I am not impressed they have broken every cardinal rule it's barely an hour into dinner service at the old neighborhood the restaurant is already full of unhappy customers the baked potato is foaming because there's so much butter on it with the sour cream nice and Chef Ramsey has not only made some shocking discoveries in the dining room oh my God but back in the kitchen he has made some frightening discoveries as well what is that my God that stinks it's gone off my God that's disgusting that is off as well salmon and look some dirty picked all the bones out and just left them on the side what a way to run a fridge that's stinks so the hoarding isn't just wash machines and microwaves is old food oh look at the St of this dirty dirty oh wonderful we surviving no what in the is this mud pie on top of scollops man this fridge is littered with this is a horror show Randy can you just get me Lex please for two minutes she's extremely busy right now I'm extremely I understand I get her uh Wy can you stay with me two seconds yes Rel Chef has to have you for a minute right now okay when was the last time this Walkin fridge was cleaned uh Monday Monday can you just step over here two seconds this is the dessert start preparation it's got blood it's disgusting and these lamb chops and what's this satin what is that water yeah water dirty water dirty water you're right and this here what is that fudge from a mud pie fudge from the mud pie that sat on top of a Lego lamp that's dripping with blood you with me the place is littered with everywhere you turn and for me it was bad enough to see the crap in the dining room I didn't expect that Walkin to be festering the way it is go have a look in there now both you walk in there mold crap that was cleaned last week was not cleaned last week and this here can you see that up there I can see that let's get out of here seriously just smell that look at the color of it and the congealed blood and this that's blood from the lamp I've never ever seen a practice this bad and then some dirty takes Bones from the salmon and dumps them on the side I did it you did this I was pulling them out yep I did and you put them back on there I them there and I didn't put them away just touch the temperature of that just touch that the Big Shot for Me Hold the B is sat with this you have raw chicken and cooked meat there's a theme here this place is littered with junk there chairs are caked in and the refrigeration walking is in disarray I stepped one foot into your kitchen and there was a hole in the wall with the meat thermometers gets taken out and stuck inside there's a freezer there there's not even up to the 10 of a fridge let alone a freezer and you've got cooked meat raw meat and desserts glazed in half cooked or Lego lamb blood this is Criminal you have cr contaminated every ounce of ingredients in this kitchen and you you you you see that who is hoarding all this we serve that you use that Wy get in there and stop any other entree leaving and shut it down after witnessing one of the worst kitchens he has ever seen oh my God this is a horror show and stop any other entree leaving and shut it down Chef Ramsey knows he has to put an end to the madness no more Entre I'm sorry take their food away why cuz we're not serving anymore we're about as dirty as a kitchen could be and it's absolutely disgusting we will not be serving any more food this evening oh I'm extremely sorry that's not good I mean this is so up it's so ridiculous the kitchen's infested the office is a mess and on your chairs that you tell me got cleaned years ago comb a candy cane I mean old Kleenex used people wiping their nose and sticking down the side you can't even get clarity in there because you're so festering in crap everywhere both of you should be shamed what did you say to me today that I take pride in what I do where I don't know I am not proud right now we got overwhelmed and it's a hole it's a hole and it's a mess and maybe we should just close it down and lose everything we have cuz that's probably what we're going to do how can I help two individuals that don't even care about what they're doing we do care we care tremendously so why didn't you do anything before I got here we did I can't tell you how many hours we cleaned you cleaned before I got here I threw up my clothes on Monday I was so encased with grease how long how many hours how many days five what the you just need to stop what a mess come here I love you sorry it's going to get better I never thought my restaurant would be shut down can I have a quick word please both you outside it's the worst moment of my life undoubtedly for the first time in a long time I'm not actually too sure what to do right now I want to get out of here please don't we could really use your help the mistakes are so basic we perhaps should not even be in the business that's what I'm scared about I think we can do this we desperately need your help you told me in there that you clean for 5 days before I got here didn't do any good how do I know that you really get it and you really will commit to getting this place turn around I can do whatever you show me stay and help us please I'll do whatever you want we're not going to let you down now it's your chance to prove it to yourselves and me show me okay we will we will out Nick throw the away it was the most mortifying thing I've ever lived through and I have no excuses it's my fault if something isn't right here this is my restaurant I have a lot of pride in I was shown too many things that I did not want to see the problem is I'm the guy who's supposed to see him okay we're not good at what we do we're not even remotely good at what we do we'll get better A lot better spent 24 years here I don't want to close this place down filthy and dirty and not operating and a coffin I don't want it to be a coffin I want it to exist I love you you too after one of the worst days that Chef Ramsey has ever experienced on Kitchen Nightmares yeah what a difference he is pleased with the overnight cleaning done in the kitchen now it looks and smells like a proper kitchen good but he is decided to take matters literally into his own hands in the dining room okay Lexi how you feeling very nervous when I first came to the restaurant I was overwhelmed with the Clutter Randy your inability to get rid of junk sent a message to everyone that cleaning out was not necessary and that has to end today come with me please let's go oh my gosh that was your Resturant that's a lot of trash today it's a groundbreaking day Randy because you are going to get rid of this my husband has a hard time letting go of things and it's easier to just store them and think about getting rid of them later but that later time never came you ready to do this I want to keep the accordion and Dr wy's Scalp Treatment that's got W's name on it what Randy whether you like it or not right now we're moving forward I brought in this truck either store or destroy majority of this stuff you know damn well it's junk let's go all right excellent follow on pick something for Destruction everybody join in Randy no I love it let's go I've had that stuff for 30 years and some stuff in there looked pretty good didn't really want to part with it Randy come around Randy where's the button I want you to do it which one I'm throwing it away I'm not going to get a dime for it oh they Tua oh oh the yes Victory look at that it's probably the greatest feeling in the entire world having Randy actually throw things away let's go guys oh Nick the microwave again one two three and honestly I think he enjoyed it I really think he did should I save the lake Chef you cannot save the legs I think he turned a corner right there's one more Val yes there is Fiona too no Chef I know you guys are close we're not that close are you sure now I'm sure I'm 150% sure it's time go where you belong everybody wave goodbye to Fiona she broke it a million pieces maybe you have changed I think so I didn't think there was going to be any like at the end of the tunnel but in the end I feel like the world's off my shoulders with all that stuff being crushed in the truck that is going to dive in the truck after okay I'll be working on something in the kitchen I want to show you right now follow me please let's go so first of all you'll notice how decluttered the Kon is I've never ever overhauled a kitchen to this extent 65,000 worth of equipment I don't know how you ever lasted a week working in this kitchen with such Dreadful equipment wow there's knobs there's more than knobs I made a very urgent call to our friends at col equip and they came through last minute with brand new kitchen equipment take a look at this stunning range a stunning rapid Six Ring gas burner from thermatech just amazing two full size ovens oh I just want to cook something yeah now extreme right hand side is the broa pressure fryer it's not just a fryer rooa chicken comes out great and is a unique and fast healthy way of cooking the whole system seals in the tenderness and the flavor is retained wow that's St we also replace that Dreadful old fryer with a brand new Imperial Jewel basket fryer look you can see through the grease it's clean you have a brand new prepar now that's chilled everything's working it's all in one piece it's all in one piece put your hands in there feel that that's what you call a refrigeration unit it's the most amazing equipment I've ever seen and it's all so new and Compact and clean the river neighborhood is gone it's absolutely the most incredible day of my life right now she's going to cry again no I'm trying not to it's okay those are good tears you can let those out it's beautiful it's inspiring can't wait you anything new in this kitchen for how long 33 years 33 years that's way too long let me tell you thank you way too long it's beautiful with a clear indication that Randy and Alexa have seen the error of their ways Chef Ramsey continues to push forward with his massive transformation including a new sign good morning good morning please take off your blindfolds W aome so cool there something that was completely dated was That Hideous sign now are you ready for more change yes yes come on in to your new restaurant oh my gosh it smells so good wow how beautiful is this oh my god let's just start off with the booze first rolsted with a stained resistance stunning material does anybody notice the wheels have gone and the new chairs are here I'm really glad they got rid of all the nasty chairs I think it's going to be a great Fresh Start for us and one we really needed please come on down gone is that Antiquated POS system and we have replaced it with a state-ofthe-art brand new unique POS given to us my dinare it's fabulous it's incredible yeah thank you so much old neighborhood's menu was cluttered much like the restaurant take a menu please so Chef Ramsey not only revamped the food but also cut down the menu size dramatically from 95 items to 20 stunning dishes right visually keeping with the decco modern classic fresh and fun I want you to jump in and start eating oh I'm digging in so much better than what we had so delicious the menu just went from four pages down to one and the new food is amazing it's not going back to four pages so good now know that this Landmark restaurant has gone through massive changes in all areas welcome to the new old neighborhood the doors open for the grand reopening how are we doing this evening and with a new system in place okay we are ready an energized Randy and Alexa work to get orders out to the diners okayy one cheese dip get it started three poutines one right away by itself singled out guys why am I coming down here making mac and cheese I can't do everything only 30 minutes into service Chef Ramsey realizes that although Alexa complains about the staff doing little watch out give it to him Matt can play this up she's doing almost no delegating Alexa yes come around 30 seconds I want to show you something very important he's cooking and pling everything there's three guys there by the side got to use them a little bit okay you're in charge all right I got you're not the L absolutely do the chef come on you can do it absolutely I got him helping me right here let's go all right let's go let's PL some of these things up there you go spread the load here we go mashed potatoes need the green beans let's put the uh ketchup on on it good nice and loud so they can hear you salt and pepper and the macaroni and cheese over here please good keep it going Lexi with Chef Ramsey's advice still ringing in her ears off you go Alexa quickly finds her groove grabs a fried chicken out and now is running the kitchen even impressing Chef ramsy well done keep it going yes and the relaunch is a success cheese dip oh my God that so good it's perfect it really is it's a lot of flavor the tier SA it's like a completely new restaurant it's it's incredible well done that's what I want to say to you this restaurant is back it's beautiful has a great menu and overall you should be proud of yourselves don't underestimate that and Alexa for the first time in a long time you were not only the voice but you held the reins in that kitchen I kept it together and I couldn't have gotten here without the help that I've gotten thanks very much appreciate it okay and get the thanks for cleaning that kitchen okay they'll burn less good night good job thank you well done in the last 25 years this restaurant went from being a town Landmark to a filthy disaster and I was seriously worried that these two owners would never change Randy started to impress me when he let go of the past but tonight Alexa really stepped up and showed not only can she cook but she can run a kitchen and I don't think we've ever made a restaurant transformation as big as this one now this may be called The Old Neighborhood but trust me it's a new restaurant back on the road to success who is a mannequin as a friend rest in peace foda wow the new old neighborhood may help you after Chef Ramsey left business at the old neighborhood immediately went on the rise I want to see Fish and Chips first place Alexa has embraced the new menu and has done a great job managing the kitchen as well one rack worth goes down we need another whole rorth in there and we're happy to report she's also done a great job managing Randy who no longer brings any of his junk into the restaurantgood evening and welcome to a very special edition of Kitchen Nightmares last year something happened that shocked me and millions of you when I tried to help a restaurant in Scottsdale Arizona I was forced to do something I've never done walk away I went to Amy's Baking Company to help but the owners were incapable of listening there was such a strong reaction to the episode that we decided to give you an update on what's happened since we'll also show you some footage that has never been seen before and we'll hear from Amy and Sammy themselves but first a brief reminder of my wild Journey at Amy's Baking Company it was my first time in Scottdale Arizona and I was really looking forward to helping the husband and wife team of Sammy and Amy with their restaurant Amy's Baking Company just give me the pcela darling if you can all right all right since 2007 Amy had run the kitchen I don't understand this whole substitution thing and Sammy was in charge of the front of house for SE the owners felt that their food wasn't even an issue if anyone tell me that my wife's food is not good I just tell him to leave the restaurant they were looking for validation from me that everything they were doing was right Chef Ram is coming to tell the people how the food is good here in the past they had an ongoing war with online bloggers and customers who were writing negative reviews these reviewers and these bloggers decided to make up lies and say that they ate the food and it was disgusting Amy and Sammy felt that they were under attack and that was the main reason why their business was in trouble the customer is not always right before I arrived the cameras were there to document dinner service at Amy's Baking Company can you make me pad instead of that scissor seriously many of the diners were so frustrated because of the long wait times I've never waited this one pizza while the ones that did have food this really just isn't good were truly disappointed with what they were getting I'll take it but during the course of the evening Sammy and Amy had a really hard time dealing with any negativity from customer twoes is not cooked enough put it again in the in the in the oven sure I'll burn it it became clear that this restaurant what is the problem with it the customer isn't always right the egg is okay if you came to eat to enjoy then you should know what you like to eat sir and there was one particular situation that my crew has never witnessed in the seven years of doing Kitchen Nightmares we're waiting on one it's coming now it's coming now now you keep saying that you've been saying that for an hour look at him he's like where's my pizza really send him home you want to wait you wait you don't want pay what did you have and you off from me do you understand Sammy out you me like this go I'm not kidding me you st stop you have DRS are they for real you pay you look go you if you touch you can tell me I told you you go you you you kiding me right now I'm kidding you not King you I you call the police I take the money no I want the money from him I am calling the police you guys are crazy no he just calling the police I know but you're not touching him get away a little pansy get out of here don't you ever come back here you little weenie keep walking you give me a break my team gave me little detail but told me that it was a rough night at the restaurant this is ridiculous I've never seen anything like this before but as always I wanted to form my own opinions when I arrived I was pleasantly surprised at the nice Decor how clean the kitchen was and how well organized everything seemed to be is this a joke I mean look dates labels sectioned off I even sampled a pretty good dessert this little did I know at that time this wasn't going to be a piece of cake if all your food is as good as it dessert trust me there's something not quite right here during my lunch things started to unravel first I was shocked to learn my waitress Miranda didn't make any tips so where did the tips go that new what yeah I can't believe that I know I try to tell him wow okay gra thank you you're welcome a small s you spoke earlier about the problem with staff yet I just found out something something pretty major Miranda the young girl yeah you don't give her her tips no Sammy you cannot take server's tips then bring me the people who's going to do their job and I don't have to interfere they can take the whole tips for them did you see I already to three orders by myself and sent them already to the you're the owner I'm doing the most of the job I was totally appalled wow then I waited forever for my food I'm going start e my ticket I know you've been waiting when it finally arrived it's just a mess it was a major disappointment do you want me to take that please because it is like eating dry cat food and even though I let Sammy know the major problems with the food I feel it's raw it's Dy he chose not to pass anything on to Amy what's wrong nothing according to Sammy his wife had an issue with criticism I know my wife she she'll get nervous you scared of telling her the truth do you want to tell her come with me you tell her I wanted to know so she check she will know yes she will know anyway I am 75 minutes in and so far I've had a undercooked pizza oh okay I'm going to tell her you're starving I'm going to tell her you're starving okay she'll move okay she'll move I hope so but hours later at the start of dinner service Amy was complaining that she had not received any feedback from what I experienced at lunch so I decided to tell her the brutal truth these are storb crap Frozen RAV they're not crap and they're delicious and I first time I've ever God did you taste it you didn't taste that one again cuz you didn't get the feedback I said they were disgusting but right from the start she didn't consider anything I was saying as constructive I've never had a problem with it oh my God I tried again and again to point out the issues the bun for the beef burger was soggy as anything I have never had a problem with that hamburger ever but everything was either deflected that was drive it's good like that or ignored there's no point in me saying anything to you because you just where it's good like that whatever I felt so frustrated at this point I went into the dining room and hit another wall when I tried to confront Sammy about the tips you think the girls deserve some tips tonight no they get hourly sir the tip that you left the young lady server the owner takes the tips no no no no don't with me yeah I will with you who the you think you are play that night once again there were a number of issues with the food and there were long wait times as well are we used to waiting on something when is that you're spicy is that coming then towards the end of service a food Runner named Katie asked Amy a question 4 B No No 5 b are you sure and Amy lost it you don't need to question me Katie you can go home right now Katie listen to me when I'm speaking to you do not walk away from me you don't work here anymore okay don't start crying why why are you behaving like this come on come on since I'm talking I wasn't doing anything I wasn't doing anything you had an attitude with me don't Don't him please I quit no you're not qu she is qu attitud after a really bizarre dinner service I tried again to have a meaningful conversation with Amy it's become evident that you can't take criticism but Amy remained in denial what I do normally is good refusing to listen to anything I had to say then your freezer is store bought ravioli the sauce is delicious the ravioli we think that they're very good even after a frustrating day I remained committed to helping the restaurant so the next morning I came in with a plan to turn Amy's bacing company around oh come on but they weren't there so I spent the morning talking with disgruntled past employees in the year and a half I was there I saw at least 50 people come and go 50 they were in and out so fast wow what happens when customers complain about their food they get told that they're wrong that you know no we have the best food in the country you're wrong when Amy and Sammy finally arrived he don't very happy I'm exhausted I wanted to confront them with the information I had learned have you not had a turnover of more than 50 people 50 staff can you prove that to me she was wrong 100 or even more than 100 and after a very tense conversation in which we were going around in circles what I have a problem with were the comments you were saying to me last night I'm here to show you what's right and you can't take that I realized that Sammy and Amy were not open even in the slightest to making any changes all that's happened is we have been attacked attacked attacked I mean I don't know what you call this is a restaurant that is in crisis with a delusional owner that can't take criticism so for the very first time I did something I never thought I would do I can't help people that can't help themselves and the right thing for me is to get out of it good luck what you want yeah of course that's what I wanted participating this Wow since the Airing of Amy's Baking Company people were very anxious to express their views in a variety of ways on the internet one of the things that got a lot of attention was this cartoon made by the Jackson Moto company he is my soulmate and we're in this business together we stand strong we have to because there's a lot of online bullies and haters and bloggers they're dirty they're lazy I have issues with customers that are online bullies they bully me bully my husband that's a joke online bullies they're used to eating processed wood chips or used to getting things for free is disgusting but when did this start this guy came in that started this entire online buling I told him I thought he was a loser he was a do you have children well we have three little boys but they're trapped inside cat bodes you look disappointed these are stb crap Frozen Ravi they're not crap and they're delicious and I the first time I've ever okay did you taste it you didn't taste that one this is you guys I make excellent food you all think that you can come in here and say these things are you kidding me this is ridiculous I speak feeling that cartoon was just one example of the meteor explosion that occurred after the Airing of Amy's Bing company but there was a lot more as this 50 seater restaurant went from obscurity to a national phenomenon and became the number one trending story on the internet so there's this restaurant called Amy's Baking Company the owners are n this was the first time in the history of the show he decided this place was beyond hell Gordon ramsy even is like I'm out of here people just could not believe how this couple treated their going and going with the same stuff over and over hundreds of people are turning to social media to voice their am they're on Facebook now just trashing everybody it got uglier and uglier for there there were threats nasty online messages this is what you don't ever do I'm actually not a lot of action on social media memes and jokes photoshops gifts worldwide backl unbelievable to see all of it bubble up online wow it was so crazy the episode of Kitchen Nightmares about Amy's bakon company was a pretty special one because it was the first time Gordon Ramsey walked away from a restaurant wow which is something he never does and it definitely sparked a curiosity people were incredibly interested in this story there were thousands of comments directed at Amy and Sammy basically calling them badet crazy everyone was under the consensus that these people were not particularly normal the problem was Amy and Sammy started responding to these comments as the comments started pouring in Amy and Sammy just kept posting and posting and posting they just attacked everybody and just posted status after status just swearing calling people out on everything and just continuing their cyber bullying what they do best I guess we just sort of kept watching them in a mixture of shock and horror you just want to tell these people no don't don't do that that's a bad idea and the story just went viral people were sharing all different types of content from satirical cartoons think that you can come in here and say these things to YouTube videos meow meow meow meow Clips gifts just type in Amy and everything would come up related to Amy's Baking Company just pages and Pages my write up of Amy's Baking Company meltdown in about 3 days it had reached 3 million views which is the highest traffic post I've ever done at BuzzFeed it became the 21st century version of a water cooler conversation everyone thought it was just the craziest thing it was like covering a breaking news story except instead of politics we were following this little eering Arizona honestly I've never seen something like this before they were just that crazy after the dust cleared Amy and Sammy took to their Facebook and said that it was hacked and that all of the statements that came previously weren't them and it was met with this really hilarious are you kidding me collectively from the internet no clearly you weren't hacked at all I saw the way that they treated people and what they said on Facebook is exactly how they acted in real life there is the phrase no publicity is bad publicity but at the same time if you're not careful the internet can turn you into a sesow and I think that's exactly what happened here the aftermath of the episode certainly took on a life of its own I remember when I first walked in to Amy's bacon company thinking H why am I here the dining room is gorgeous the kitchen is spotless something I'm definitely not used to on Kitchen Nightmares but when Amy gave me a tour of her kitchen things started getting a little strange now this footage has never been seen before take a look so are you the Su Chef yeah yes you can see I'll take you through our line um do we have any uh male chefs no no all F only girls what that because it's too tiny and my wife she want only me to be near her she doesn't want men you know I don't like to bump into there I feel comfortable working with girls because my kitchen is so tiny we bend over we bump into each other the mail chefs their ego is too big and there's it's too little in my kitchen so they leave I show them the door and they don't have my standards they can't Clan like I do there it's like they're doing me a favor this is how we work I mean I work meticulously because my customers deserve it w we have three little boys but they're trapped inside kitty cat's bodies meow Zeta does it like this and sometimes he sticks his tongue out if he wants treats Jade if you if you ask him a question you say Jade he'll actually respond meow he responds like that and Leo he actually talks Leo will sing to you later we'll be heading out to Arizona where our reporter anaria catches up with Sammy and Amy but first let me tell you about some more neverbe seen footage during my lunch at Amy's Baking Company I kept telling Sammy what was wrong with the food but he refused to tell Amy I remember thinking how strange was that that he wouldn't relate anything to his wife but when I came back for dinner service I learned why Sammy never shares any negative comments with Amy because she's completely incapable of taking criticism when was the last time you took criticism from a customer about one of your dishes um the other day I did I had it was a Caesar salad the lady didn't like the Pudo in her Caesar salad but it's on the menu and if they don't like it they can have it without it simple I mean I I've taken criticism do you know what criticism is healthy unfortunately not enough people told you the truth oh God you're crazy there you go dessert starb Frozen Ravi onlyi yet you still don't get it if I could make everything from scratch I would and P the wall over your husband's eyes but you can't do it to me oh my God you're not even prepared to listen to anything that's cuz you're not giving me any constructive criticism talkinging that AR making sense I'm not in denial about anything I've never had an issue before because your husband doesn't tell you no because I know he's scared to he's not scared of me no that man isn't scared of you he's not scared of anybody my husband if there ever is a problem immediately he'll bring it back and let Christine and I know and it's very rare that it happen today you knew I was coming today well I was trying to if you coming to my restaurant I'd make sure every play that you finish is in front of me I was trying to get feedback and no one would give it to me why not I give your husband a number of comments lunch I didn't know nobody would you don't like knowing you don't want to change there is something I want to clear up they asked me to come and help them right now I want to show you something that only ever been seen by myself and the producers of the show it's their submission video oh boy check it out so this is where all the magic happens here we have the walk oh my God it's a mess the biggest problems with this restaurant would be my my husband is too nervous in the front of the house doesn't really have a customer service background in any way shape or form I'm chicken like noad you go go I don't know where to start Sammy needs to be removed from this situation a lot of times I think the customers will probably not come back because of something that Sammy may have said to them like first reaction is just to kind of yell yes there have been a few occasional times that he has had an incident and I myself have had an in a few incidents with customers for not perfect but when people come in and they're not nice to us we're not going to be nice back to them on y horrible things were written about us that were not true I retaliated and I told him what I thought about him I told him that he was a loser and he was a he was a and he wasn't welcome in my restaurant and he's not I have no problem standing up for myself are you can you film him do you see him K they we can what's up we had to stop cuz you were talking that's okay this is the first kitchen I've ever worked in where we're not really allowed to talk to each other stop talking everyone Stop Get out no talking I'm out here all by myself screaming screaming smallest thing can happen it's like the end of the world and then they just kind of feed off each other in order for my restaurant to be open we both have to be here 100% this is our baby hold on a second hold on I'm getting extremely nervous right now because I have so so many things going on back here and I can't remember the questions you're asking cuz as soon as you ask me I'm losing it if you don't come in and spend $100 at least it's like I don't need you spectacular my foot is the best I'm telling you love you you're nice he's crazy he's insane coming up I don't want you to kiss my ass I want you to just shut up the madness continues I'm not afraid of you you're afraid of the truth not me the truth you'll get a full update on what has happened to Amy's Baking Company they're trying to cash in on their notoriety you'll hear from former employees Amy and Sammy thought everyone was out to get them and what recent diners have to say he just said you have to go you have to go you have to go then it's time for an out ofc control sitdown with Sammy and Amy he has no balls he's jealous of my balls this is what he is but first some neverbe seen footage as Chef Ramsey questions Amy about her pizza and what's the base of the uh do the recipe for my pizza do it's a secret okay and people love it I have people tell me it's the best pizza that they've ever had in their life my husband will tell me or customers he he's naughty cuz my pizza today was undercooked so it was raw and I said will you take that back he said I can't talk her in service why is that uh maybe he knew that it would make me nervous if you didn't enjoy the pizza you're your husband and wife yeah yeah it's not as if you're sort of manager and assistant manager okay the quicker you're back to the kitchen with criticism we usually don't have criticism that's the problem you don't have criticism not usually go and tell your wife course sweetheart wife Pizza wake up is undercooked I don't think your pizza was undercooked I checked it and I send pizzas that's my number one selling piz so you did bring it back no I didn't find out and I asked you what was wrong you said you checked it no I checked it when I took it out of the hold on if you let me I checked it when I took it out of the oven just like I do every other pizza and to me it was crispy on the bottom when I cut it it was crunchy so to me it wasn't so draw a line in that that's your version cuz you didn't see it come back my version the dough was wet undercooked in the center okay okay and around the outside there was insufficient garnish so it was just dry I showed it to you you did and the idea come on I did yeah okay but I didn't want to tell no no I said touch that it's not slightly 30 seconds it was so wet it was wet wet well the cheese or something the cheese no how can you attract good staff when you don't give them their tips they deserve my husband pays those girls $9 or $10 an hour do nothing okay they don't deserve those tips if they could work like my husband worked if they could work like my husband works and it didn't require like more people they would get their tips he's told them run like I run and work like I work and can have your tips I am deluded you're right there were so many moments at this restaurant but truthfully there's only so much you can put into a 1hour show here's an unbelievable exchange that I had with Amy over a package of noi s these knock in here no Refrigeration required wow wow wow wow there must be a few chemicals in there do we sell these n I'm sorry we sell these yes those are the that we sell and no Refrigeration required what's in them look at the back and I'll tell you I don't say that they're organic I never did what's in there he said look on the backat like some smart ass answer oh okay yeah he's prepared to charge customers money for that and you get upset cuz they not kissing your ass I'm not upset with you I don't want you to kiss my ass I want you to just shut up and give me a chance to finish my sentence instead of being rude wow wow that's I'm not pissed off cuz you don't bother me if you make me piss off seen it all well we're making everything per order this is you know it's not pre-made we don't have pre-made food we're trying to make everything R yes the are pre-made on the Frozen egg yes they are it's fresh of course we have to freeze it when we drop it in the fryer so the breing doesn't come off we do it like that because I do use those noi yes no py reply yes I care a lot Chef Amy I would like you to understand just something yeah I'm finding it right now it be difficult to understand you one little bit I've got nowhere to go every time I say something to you you just hey my customers love it I'm not going to talk to you right now cuz I have to concentrate on concentrate I will you're the one who just said you want to talk to me I did I wanted to explain to you that I'm not up here you don't even let me speak so there's no point in talking to you try just like my husbands even though my visit to Amy's Bing company was a complete disaster from day one I came back on day two with a plan to turn it around unfortunately I never got to implement it because it became clear that it would be a waste of time I'm sure you're wondering what's happened to the restaurant since I left here with an update is our reporter Anna Garcia thanks Gordon I'm here in Scottdale Arizona talking to local people to get their perspective on everything that's happened since the show aired everything from the social media phenomenon to how it has affected local businesses and I'm going to try and talk to Amy and Sammy but first here's an update on how the restaurant is doing good luck thank you after Chef Ramsey left it was just a dramatic mess thought everyone was out to get them attitude I've never seen in my life they fired everyone told everyone to can do everything on their own the next day I was called and Amy and Sammy begged for me to come back so I did thank you you're welcome Sammy and Amy saw that I had taken $5 tip from my customer and had a huge fit over it and told me that I'm a thief and get out of his restaurant and I threw the money at them and I walked out and told them don't ever talk to me again I'm done with this place a lot of my friends have actually gone there just to check it out because now it's like a tourist site everybody wants to see if Amy was actually that crazy we honestly went in with let's see if the food is really as people say one of our friends ordered a drink got it noticed that there was something floating in the drink it had three fruit flies in it we called Sammy over and he got really upset and he said there are no flies he never even acknowledged that there was anything wrong I said to him we didn't bring flies in our pockets with us and he just said you have to go you have to go you have to go we thought they would kind of wanting to be you know pleasing everybody and wanting to have the customers and you know but they were exactly like we thought they were they're trying to cash in on their notoriety if you go to their website they're selling T-shirts that are printed with lines from the show it's not a classy move but becoming a tourist attraction where they basically make fun of themselves I think it's the only way for them to survive it's definitely turned into a spectacle that if you're in the area you just have to see what it's all about coming up it's like Disneyland for the crazies it's loud he can keep his menu it's intense we don't go down without a fight it's surprising are we being pped it's our exclusive interview with Sammy and Amy I see all the crazy you will hear it all my wife's food is excellent raw and uncensored he was a pale face pansy ass Willow when our reporter Anna Garcia have you changed your policy on the tips pays a visit to Amy's Baking Company I'm not going to stop how then I will be a peny and I'm not a peny she doesn't like to take the criticize she like to take the compliment she can't take criticism she cannot criticism have you noticed when she talks she can't stop because she won't listen so she'll continue pounding her own voice rather than actually listen to criticism but when it's a compliment oh my God it's amazing my dessert but then when it's criticism so what I'm asking why is that ask her that question ask her I have the same problem for that she cannot listen criticis but she she's going to listen she's going to but she's not listening just blank there you she's not listening you know I know I know okay can you make a change make a change so far we've shown you some incredible unseen footage and brought you up to date on what's happened since this episode aired but now it's time to hear from the owners themselves here is our reporter Anna Garcia with Amy and Sammy sit down don't worry don't worry hi Sammy Anna Garcia from Kitchen Nightmares how are you Kitchen Nightmares yes oh good yes can we can can we come in and talk thank you so much thank you I appreciate it may I introduce myself hi Anna Garcia from Kitchen Nightmares very nice to meet you we want to catch up with you and Sammy do you have a few minutes for us give some money or you come what to talk to me I'd love to talk with you no you talk to me and I want money because this time from Kitchen Nightmare I want money you want you guys did make so much money because of us and Gordon Ramsey tried to bury me a life who he wants I will bury him first I will bury in first bury your kitchen nightmare also because you did it on purpose you set me up and this is what you did you try to bury Us Alive life and you didn't do yet and I wouldn't let nobody to do it well will you sit down and talk with us about what happened and everything that's happened Gord to himself because he was not fair he was not fair how was he not fair Sammy not fair because he shouldn't okay because he shouldn't represent us that way I'm going to go against Fox against Gordon Ramsey kitchen nightmare let me show you something it's disgusting so I posted I took a screen Sammy who is he he has no balls he's jealous of my balls this is what he is we were made to look like the most psychotic lunatic people in the universe and after watching Kitchen Nightmares I see all the crazy but I don't see any of the good I know the people that came here were yelpers because I have proof of it they were on Yelp talking about it after they were filming and before they were coming here this is not stuff that I've invented I'm not delusional I'm not crazy yes we are passionate yes we are wild if I came after you you would probably stand up too if I came after anybody else you would defend yourself wouldn't you if you have a family wouldn't you defend it has it been stressful stressful yes has been very stressful we've had people walk through my doors come casually over here like this walk over look at the display case keep going like this and then leave and then my waitress comes up to me now we have waitresses because we had to change our whole procedure because the whole universe thought my husband was stealing the tips so we tried something new I took all of the negative things that Gordon Ramsey said and I tried to improve on it that's why I had him come here people come here to try to set us up because they think it's funny they have a hard on for Gordon Ramsay there was one person he left on this plate and I have it in my office and I have the surveillance camera proof of it he puts a giant rubber cockroach on the plate and left it there left without buying a cake and thought that that was funny we are dealing with that daily it's not going to work here we stood up to Gordon Ramsey we're going to stand up to the world because we don't go down without a fight we had to show the world and every single business owner out there that you have to stand up you cannot let anyone Shake You Down we have a voice he has a voice and it's up to us to stay strong and to show our true product and what we really have to offer here at Amy's big company that's it if this business were to be successful in my opinion you need to clone me three times clone Sammy three times clone me three times and I'll be perfect all the Amy clones would just start like killing off each other they just get so sick of each other like one thing another Amy said like you can't mix two Amy this doesn't go together in a moment I'll share with you my final thoughts on Amy's bacon company but first let's head back to Scottdale and our reporter Anna Garcia who's with Sammy and Amy how was your business affected by what happened in the episode we are completely bombarded by the media by customers by haters by trolls we become the number one tourist attraction for for the summer only it's like Disneyland for the crazies they stand outside and take pictures just because they want to see us when they come in they look at us like they are real and they almost pass out and then they sit down and they try our food and they see who we are as people and they say I can't believe it it's amazing your food's incredible how did this ever happen what's going on here are we being punked but have you been busy because we really didn't find anyone who ever said this place was packed well I'm open for business right now look at how how can I have any normal business when I have this all day long what happened with Facebook with the allegations that you had been hacked every single post that was written calling people and making fun of them for not making money did not come from us we didn't say those things now we are because now you have lit the fire inside of us now when we're calling people little trolls and telling them that they have no balls yes that's us because I think it takes a very special kind of person it's called a unic to be able to call someone and Bully them over the phone or through the internet when you don't know who they are nobody make money because those trolls because Gordon Ramsey told them I'm stealing tips to the people can we talk about that can we talk about the tips I was pretty surprised that the waitresses didn't keep their tips why Sammy because I give him hourly very high I don't give him between $8 to $14 an hour if he's empty like this they still go with money if they wait for the tip they wait like this have you changed your policy on the tip I did change I give them tip so is that something good that came out of the Kitchen Nightmares is that you now no it's no good because they work with the tip and there is nobody here then of course they not going to make money then their own way all of this that's happened and you know have you made any changes to the menu he can keep his menus his menu can keep it for his own what happened to the ravioli are the ravioli still frozen still frozen yes still frozen and they excellent yes and they are excellent Gordon Ramsey also during the filming I asked him I said would you let anybody come into your kitchen and give you the kind of attitude that Katie gave gave me and not fire them he said yeah that to me shows me that he's a pansy if I stand oh you got criticized for using that word Amy the reason I said he was a pansy is because the same reason I call these yelpers and these people that hide behind the computer screen the camel to mafia they are they are pansies they have no balls because if they had balls they would come to my face my husband's face and tell us exactly all the stuff that the lies the slanderous stuff that they say online instead of just hiding behind their computer screen I have said a lot of offensive things but when a person is completely under attack I'm sorry I would love to be nothing but a lady and control my language and not have a severe case of Tourette's Syndrome but this is what's happened to me because of the pressure I called that guy a pansy because he was a pale-faced pansy ass Willow that's exactly what I call him yes I'm going to say things if someone attacks me I'm not going to stop how then I will be a pansy and I'm not a pansy there was a part in the episode where it showed that Samy tries to Shield you from criticism and when Gordon sent back some food Sammy you didn't really want to tell Amy because it's not true because my wife's food is excellent everybody love my w food the reason that he didn't tell me each plate was getting sent back is because he knew that it would Gordon Ramsey was full of Sammy tells everything to me as I tell everything to Sammy we share we don't keep secrets from each other he protects me I protect him people love us because we stand together and we are united yes he and I will fight to the death for each other no doubt you come and you try to attack cuz I'm going to be like a fierce lion I'm going to attack anybody that's coming to try to hurt my husband or my business it has affected your business are you seeing the customers come back something different different people you know different people they they come they they are very happy surprise surpris what Gordon Ramsey say I have enough money to keep my business as long till the stupid people become smart and then they come again to us and they will we are not the ones Gordon represent us we are not at all we are not a villain or gangster or what I am reformed and I I I give up long ago you did say you did say you did say to I'm A Gangster I say it again I will say it again if somebody because I am the one who can go on top of him he cannot go on top of me I can promise you not him and not all his people I can promise you but you did say that Sam I did say it and I will say it again if I have to okay I will say it myself I would like people to understand that first and foremost my husband and I we are united and that's the most wonderful thing in my life we are not psychotic lunatic people that will make you wait an hour and a half for your food and then call the police on you if you don't get it we're not going to scream at you and throw you out unless you come to attack us if you do come and attack us we will scream at you and we will throw you out I think like 95% of the things that are being said about us we sit and we laugh our butts off about it because it's hysterical do you have a message for Gordon Ramsey Mr Ramsey for all the respect that I had for you I ask you now to really put the truth and really give us a chance really give us a chance as small cuz he tried to destroy us he has control these ceras give us chance everybody control over these cameras they edited us I need them to give me a chance obviously the whole world thinks that we're psychotic the way that they Ed he killed you already you think he's going to come he say no the food is good I was joking yeah I think he should do that if he's no he won't do that I me you asking too much he can't he's like he's like he's going to say that and he's going to close his store that's it he's finished he's finished he won do that he will never say the truth of course he will keep it the truth for himself saving restaurants and helping families on Kitchen Nightmares is an incredibly gratifying experience I look forward to every Challenge and I take each Mission very seriously what happened in Scottsdale was actually quite disappointing my team and I had a fantastic plan to help Amy's Baking Company unfortunately the owners had no interest in hearing it good night Denver Colorado known as the mile high city is home to almost 2500 restaurants located just 7 m from the city center is pan Leon opened in 1985 by Pete and his wife pette I'm from an island in Greece when I first got to the US I was a chef in another place but I wanted to buy a place of my own because my pizza is the best in the whole world I'm pette Pete and I own this and we married when we first opened we did have wonderful reviews we just got award after award after award my signature on the pizza is my cross back in the '90s it was busy but my grandfather thinks he's still in the '90s I think my pizza is awesome Pete is stuck in a Time war I've done 200 people man come on by myself that's a long time ago have a slow lunch we used to be packed now we have no customers I cannot pinpoint the reason I've been telling Pete for years we need to change things but he doesn't listen I'm getting some bad feedback on your pizza what what are you going to do my food is not the problem my table's saying that it's too soggy too soft on the dough there's got to be something else look at that it's nasty like all grease and crust Pont Leon has the worst Pizza in Denver my Grandpa's Pizza is like a white wall tire it's mus that's disgusting God forbid if you said anything about his pizza forget it he'll be like ah you know I know what you're talking about that's pretty bad just shut up your veggie pizzas they're a little soggy okay quit quit wi I want to change things about the place but my father shoots down every one of my ideas it's ridiculous man this is your system really yeah really just shut up I feel frustrated because I want to help my parents but there's only so much that I can do to help them the restaurant does put a tremendous amount of stress on our family we are just making an meet if it keeps up like this I could see us shutting down in a year or so if we don't get this restaurant going we're going to have to sell our home we're going to have to find jobs and at our age that is not going to be easy we got to make it work or we got to get out of it that's it this restaurant has been my life for the last 28 years I put everything in this place that that I ever had if the restaurant fails it will feel like my life was nothing pantelon wow Denver's best pizza that is a bold statement hello how are you hello nice to see you hey Chef I'm excited I'm excited Denver's best pizza that's a big statement name is PA you are the owner coowner co-owner with Pete where he is oh there he is there he is hello Chef how are you sir good to see you where B Italian from I'm not Italian who said that I am Greek oh Greek got you now who's this that's my son J Josh how are you bud good to see you good um let's catch up with you and okay yeah where should we go shall we nice to meet you nice to meet you meet you hope they don't make an ass out of themselves one thing about Pete that I struggle with is his inability to change it is absolutely hindering things um so you have the best pizza in Denver that's a bold statement congratulations when did you receive that 85 so youve had the best pizza in town since 1985 that's incredible I think I do well actually I don't think I do I I know I do where did you train in New York now there is a city with gray pizzas yes but mine is better okay right okay great and you opened in 1985 March 10th of '85 it was Monday we opened up you know your dates well for an old boy an old boy you know an old boy is like a Charming old man right how Hands-On is this one completely completely still seven days a week uh no Clos 2 days you close two days a week Sunday and Monday I Clos uh why you close on Sunday Sunday CU I want to watch football are you nuts do you have any idea how many pizzas get ordered on a Sunday just in football season we did open that Sunday in 86 congratulations 86 so how has that affected the business close two days a week Sunday Monday nobody knows when we're open I mean we're closed in the afternoon the Russian closes seriously because he has to have his nap he has of he what NEP Siesta sleep it's kind of a European thing that you know the Siesta deal Russian closes because Pete wants a nap yeah like they do in Greece in England too no no we don't close na no you do any delivery no wow yes plus there there's another problem the other things you don't listen to anyone I mean you don't listen to me it's like if he starts doing something one way you can't get him off of it she's a princess and controll m- how old is Josh 33 and he must be geared up now to take over the business when you take a back seat somewhere well in terms of what's the plan is he the head chef now no no he still here as long as I'm in here I am okay we're talking about pizzas right Denver's best pizza what the heck you laughing about well I'd expect Josh by now yes literally five or 6 years at the helm why can't you let go I don't know where do you think you're going to let go who knows for the last 2 years I've seen it on a downhill slide and now like a Tuesday night I might have two tables two tables I've seen it with no tables wow nearly 30 years of business have you put money away no no you can't retire no we got into trouble we refinanced our home to a three times this is crazy mhm that's what I feel like wow so I'm going to get up to speed uh with the food I'm dying to taste that pizza uh I know it's late in the afternoon but are you uh you going for a nap or you with us he's staying oh he's staying okay just he stay today okay I didn't know if it was n time poet always nugs me she thinks she knows everything which she doesn't how you go she didn't let me show it won't work Josh come around but let's catch up cuz I've done it for 37 years I think I know what I'm doing I didn't realize things were that tough for Mom and Dad it's actually gotten to a point where I'm I'm embarrassed of the place right I change is the biggest problem you're happy with the pizzas um no wow so the bad oh absolutely it sounds like a very stubborn man yeah I have a lot more ideas has he started to pass the rign over or not no seriously no no absolutely why is that I don't know what's going to make him if ever it's always been three more years three more years it's crazy yeah it is it's been really crazy clearly this family is divided wife pette and son Josh feel that the restaurant is stuck in the past while Pete feels there is absolutely nothing wrong with his food it's time for Chef Ramsey to find out for himself how are you Dy I'm good how are you first name is celestina celesa that's a beautiful name now what do you think the problems are with the resturant there's a few different problems um when it comes to Pete and pette they butt heads a lot on how things should be run she wants changes and Pete wants things his way wow anyway let me have a quick look at the menu and and um oh there's another letter here everything is homemade we cook for you just like Mama did that's nice to know um D let's order okay um I want to go for a sausage pizza please okay a toasted meatball hero and piz own Kone and then uh I'll go for the Linguini of clam as well all righty thank you my dying no problem my God look at the dining room I mean he's got as much atmosphere in here as it is in a hospital room I mean it is sad here's this Pete Okie doie okay I'm not nervous for SE Ram to taste my food let's do this well let's put it this way he's going to go to heaven today how is it the meatball sandwich meatballs I've had better cat food oh really yeah I want to know where the you were eating cat food long story holy going by pette yes what is that behind your head that's a hologram freaking me out you know what a lot of people are afraid of that that's a clown oh God how long's that been up there oh probably about 15 years whose idea was that that spooky that's mine oh my God's the really cl's done get it up no it's not I just checked it it's it's done I just checked it like 2 seconds ago it's going to burn in Bottle get it out that's pretty bad that's disgusting that's disgusting shut up all of you perfect let's go Chef's cowone yea okay there's Pete's cowone Jesus do I look like one of the Denver Broncos that can eat this thing it looks huge thank you D what he's doing these portions I mean they're hideous how much spilling does he put in there Jes raw onion pet yes Jesus how much is he putting in there look all that pepperoni I mean the slices of s jammed together yeah I've never seen AEL own so full I mean the feeling's cold that is hideous I don't like that either I've been wanting to take that cowone and fling it like a Frisbee for about 20 years Pete I got some critiques for you are you are you kidding me listen to me damn it the complaint is it's so full it's cold shut up it's going to be a wake up call for Pete perfect I put my pizza up against anybody in the country no Denver out in the country that's how confident I am about my pizza let's go come on okay here we go here's your sausage pizza holy is that ridiculous it's like the pizza that's at Denver yeah okay I'll let you take that in thank you man oh my God tripping Inc Grease the oil the grease coming out of that the oil in there of the grease that's gross he said it's too greasy just exactly what I I feel oh shut up I don't want to hear honestly the best pizza in Denver I mean does that look like the best pizza trust me I can tell you it doesn't taste good so the dough is so thick why I mean it's just like a loaf of bread it's like a baguette in there mhm that's our thin crust that's the thin crust mhm stop wow seriously yeah a lot of people get upset with me for that when they ask for the thing crust and I bring them the thin crust wow did you touch that that is raw oh wow it is raw pastry my God what a mess D I'm done all righty Dreadful okay I'll let him know messy that is definitely not the best pizza in Denver let's get that right hey Pete he wanted me to show you the dough that pizza he said the pizza was doughy on the inside and greasy it is doughy look really I agree with him too are you kidding me I don't know what the chef is talking about and a lot of people love it I do I eat it don't you guys throw this away leave it I'm going to eat are you kidding me what that's disgusting I'm hungry I think seph rams's problem is that he hasn't tasted a classic Pizza before damn is good he's tasted all this fancy stuff you know okay here we go the meatball hero the meat Ball Hero wow and how do you how would you um I guess you approach that however you feel wow thank you my Dy no problem just visually there's nothing here hero looking about that God that's not anywhere near a hero sandwich that looks more like a sloppy joe bad it's all soggy there it's like eating a patch of soaking wet grass after a cow shut over it we all done with that that is definitely not a hero yeah disgusting there's a typo ER on the menu it's not hero it's zero I'll let him know please do you want to hear Chef's response yes yes he said it's a zero not a hero I don't believe this I have plenty of people that they love my meatball I am very proud of my meatballs and for S Ry to say it was a zero it's very insulting Chef Ramsey has started sampling the menu at pantel Leon and while Pete claims his food is the best in Denver shiff Ramsey has discovered hoy it's anything but with gigantic portions greasy pizza and tasteless dishes it's not hero it's zero Josh what are you doing Josh let the let the garlic roast roast you really I'm going to whack you over the head with this damn thing man they'll get really hot before you put them in is this the first time I've done this I don't agree at all with serving anything out of a can it's embarrassing taste this here okay here's the Linguini wow wow wow thank you no problem damn I mean that is absolutely Dreadful there seasoning Bland like a plate of hospital food when he just so una appetizing look at that excess water I mean that is disgusting man how's it going looks like Pete's pissed in my pasta that's bad Jesus Christ or if you could see what he was doing right now you all done with that yeah thank you D no problem that's like one of the worst urine samples you could ever give gross thank you horrible hey Joshua what did he say he was very very not happy with that there were a lot of comments it's ridiculous right now the only person in here that's Happy is that stupid clown on the wall that was bad you got to take it man you got to have to take it there's a reason this place isn't doing good right now let's come around okay 37 years since I came in this country I've been working in the kitchens and I know what I'm doing uh I don't know what to say my first time in Denver and quite possibly one of the worst experiences I've ever had first of all the clams were Dreadful I disagree with you seriously yes have you any idea how bad that tasted it's how he's made it for years and years were they canned yeah yeah what why are you lying to me I'm not lying you mention on the menu that everything's fresh and homemade like Mama did it's always fresh made I don't think the ingredients are quite as fresh anymore and then the big disaster my sausage pizza it was Dripping in Grease the dough was so thick parts of it were undercooked I disagree with you about my dll I think I have a gr door really yes sir this was a thin crust yes sir I mean you need to go and get your eyes tested but that was not a thin crust I am disagreeing with you I have we are not in 1985 Pete do you think that your father is serving the best pizza in Denver not anymore and do you think your husband is selling the best pizza in Denver no I don't you know there's a huge mistake on the aing cuz I think you just cooked me the worst Pizza in Denver I disagree with you can I have 2 minutes on my own would you mind not at all Pete is extremely set in his ways but he's got to listen to somebody or we're not going to make it you know what he needs this he's right on every damn thing he say Pete you're in denial that's the problem you cannot just continue going through this system of failure that you're just you're not getting anywhere you're just going further further backwards and it's not making anybody happy it's not giving your wife and your your family a bit of Freedom it's just feeding your ego I don't know what to say you're sinking you're taking everybody else on the boat with you no I'm not the pizza is not good I still going to disagree with you I really will I'm sorry but I am I need some fresh air okay sir me man I don't think I'm doing anything wrong stop on I've been doing this for 37 years SEF Ramsey was a kid when I first started cooking I should know a little bit more than he does he's right on everything he said every thing he said he's right the pizza even I've been telling you everything that he told you I've been saying the same though I said pipe the crust down it's too much does it take him to tell you that to actually listen or what it's ridiculous the food is it really is what are you crying why are you crying it's frustrating I did the best I could over the years it's not good enough anymore coming out for a minute I don't know you know what I realized that it was like this for many many years and I've been nagging and screaming and carrying on this place either changes or lock the doors oh I'm done if you don't change and do what he says you'll never see me in this place again and I don't give two flying you know what's what happens to everything I own you'll be here by yourself everybody calm down yeah yeah calm down right I don't think that I need to change now I know what I'm doing Joshua and poet do not understand about running this place I got more experience than they both of them put together so there you have it after seeing how stubborn Pete was about his food the pizza is not good I'm still going to disagree with you and it's claimed that he has the best pizza in the city Chef Ramsey knew he had to do something to finally get through to him we're going to be tasting three Margarita pizzas so he headed downtown it was kind of a little musine too much cheese to do a little organized research thank you guys I appreciate it now armed with the findings from the taste test Chef Ramsey returns to pantel Leon's to confront Pete with the results one thing that is very clear I think Pete you have overestimated how good your pizza is I don't think you've ever compared it to what's happening in Denver right now so after my disappointing lunch yesterday I did a little research in Denver how about all of you stand up and come and stand over here please yep and here it comes Pete it's now time to really find out how good your pizzas are three pizzas in front of me a b c a is from one of the best restaurants in town B is your pizzas and C is a store-bought local frozen pizza time to put your pizza to the test that's right your pizza is B which was your favorite I like I'd say a I like the a because it was thin and your least favorite b b why B soggy on the crust way too much cheese it overwhelmed everything else felt my heart stopped it was too much too much on the crust the crust was soggy it's just not very good okay Pete here's the results in a nutshell 75% of our taste testers preferred pizay from the top local Italian restaurants in second place with 15% of the votes was a store bought fro and pizza and in third and last position was yours with 10% only of the votes yours was the least favorite you're actually beaten by a store-bought frozen pizza get the message wow yeah wow how does that make you feel pullet bad but I'm not surprised cuz I've been saying the same thing too much cheese too much crust too much everything I've talked and talked and talked about this same things and I don't see it changing it's really bad it needs to change I think that um in his mind it's always more is better I do put a lot of ingredients yeah you do I do y pizzas are dated I am very surprised that the results of the video I never thought in my wildest dreams that the people of denk Will Pick a frozen pizza over my pizza you have got to understand you are miles away from serving Denver's best pizza that 1991 review behind me is no longer valid we're in a different era you've taken the praise of a local critic it's gone to your head and you have locked in what they said was good and you've kept doing it for nearly 30 years can you three just give me 2 minutes get some fresh air outside cuz this is important I've got one very important question for you am I willing to change that's the one no you realize like how embarrassing it's been the last 3 years to work for other people while we have a restaurant that's all because of this stuff this I've been in here waiting tables and my knes are shot I'm not going to do it anymore and I'm serious with you I mean I may even leave I am out of here I'm actually R ahead to Texas cuz I'm I'm done I've pulled with you I've been your partner you haven't always been mine but I have been yours and I want you now to step up cuz I don't want to lose my home and the FI of things that I have I don't want you to Pete are you committed I am you are I am 100% yes sir I am ready to change I am can you yes I hope so Pete is a creature of habit and it's going to be hard for him to change it and break habits I want to see it the combination of Chef Ramsay's taste test yours was the least favorite you're actually beaten by a store board frozen pizza and ultimatums from his family I may even leave has resulted in a commitment from Pete I am ready to change to accept change but before any physical changes are made to the restaurant or to the food Chef Ramsey wants to bridge the gap between a father and a son here we are with one two three generations working in this business how important is that for you very very so let me tell you something about a unique Italian restaurant is it in New York is called Rayos they have been serving quality food since 1896 wow wow and every single night it is packed you cannot get in there Josh how does that sound that's my dream you know what I'd love to take you to Rayos unfortunately it's a little far from here but in 2006 they opened up in Vegas and I can take you both to Vegas oh are you Shing me Che that is exactly what all three of us are doing tonight Rayos is at Caesar and my good friends at Caesars have sent their private play now wheels up in half an hour what the is going on what what are you doing to me I want to take you for dinner it's unbelievable I can't even think right now about this is going to be a blast are you kidding I'm ready to go to Vegas with Chef Ramsey and my son of course come on come on come on come on bye see you how nice is that to get out of that restaurant how you feeling great to be out of that restaurant Excellence tonight is about you two yeah catch up with each other and spend a bit of quality time together yeah here's to you both thank you yeah cheers Father and Son Frankie how are you sir SE Gordon how are you brother good to see you thank you so much absolutely this is Pete P welcome to Rayos thank you come on let's go to our dining room let's go four generations in your family I'm the fourth generation can you give a little insight in terms of how how this happened I grew up under the tutelage of my father and I had to learn how to really become open-minded and willing to communicate in a constructive way and if you have that strong relationship and care for one another that will only reflect in your business and who's really going to pick up on that are your guests if there was a strong key message to Josh stepping up to the plate what would it be truthfully the most important thing is the relationship you have with your dad I agree with Frank that the most important relationship is with my father and I hope my father can see with working together how successful we can become are you ready to try some stunning food yes we are I am so thankful to SEF Ramsey to bring me over here and open my eyes and my mind I can see why they've been in business for over 100 years absolutely they know what they doing let's take a lesson from it I'm going to remember this night for the rest of my life one night together in Vegas has clearly brought Josh and Pete together again and while they had been away Chef Ramsey gave the green light to his team to overhaul the decor of this outdated restaurant so are you all ready to see the next chapter pantalone yes chef yes chef okay great remove your blindfolds oh oh beautiful wow this is gorgeous it is amazing gone is that depressing tacky look of the80s we have completely transformed this gorgeous little room it's the restaurant of today it's got that fresh contemporary feel wow you okay is it amazing it is amazing we tore down that dated paneling which was hideous we added fresh coats of paint black and white to give that really nice contemporary Vibe oh my Lord we've added new cool signs to create that nice fun modern hip Vibe G of those 25-year-old reviews and that scary clown everybody hated we have pictures of Italy amen stun running family pictures on the wall oh I I love this let everybody know that this is a family run restaurant this is just unbelievable very favorite thank you our new restaurant looks amazing to have a hip New York Vibe here in Denver is really cool and it's new but the history's still here come here you man hey you okay do I'm ecstatic about my new restaurant I'm overwhelmed is this awesome oh what this is sweet is the best day in history of Pon hands down please take a menu and pass them along to go along with the drastic changes that have been made to the interior I want you all to dive in Chef Ramsey has reduced the menu and the portion sizes look at that Caesar how cool oh it's just an easy he's designed a fun contemporary menu that has a modern take on Italian Classics I think Denver is going to love this place it's awesome I just want a quick word with all four of you outside let's go it has been a day of surprises for the family and Chef Ramsey has one more just stay there 2 seconds okay okay that is sure to increase profits okay okay we're committed we're committed that is your new delivery van donated by my friends at 1 1800 charity cars it's going to let everybody know not just in the neighborhood but in the city that you have the best pizza and you deliver deliver huh how gorgeous is that awesome isn't it I have a beautiful restaurant now I have a beautiful menu and I have a delivery I'm out of here with everyone anxious to reveal the completely new restaurant if they cut the same they cook the same Chef Ramsey gives some last minute pointers to Pete and Josh one delicious portion of lasagna and one delicious portion of eggplant Palm this is awesome good evening welcome to pontones how are you good how are you they did a lot of changes I want we love the pictures over there so great Pete when the order comes on nice loud clear tick it up Josh you follow sing for tonight Chef Ramsey has divided up the work for the Father and Son team you ready yes ready Josh will be working the sauté line all right let's do this while Pete in addition to making the pizzas will be Expediting here's our new menu I'm going to have the wild Pizza on you please wonderful all right ladies did I give you enough time to side I going to get the Bretta the Bretta thank you you're very welcome ladies hold pleas P let's go eggplant Farm M you just stand there and talk come on Josh get him ready to fire shut up let me do I got my thing stop what else is on that ticket don't just start throwing pizzas in now you don't think I know what I'm doing do you hey Pete how long for 16 what's 16 16 is already gone just is this done or what I don't know I don't know what what happened although dinner service has just begun Pete is already overwhelmed with orders where's this extend damn it B you're not talking to me man and we're missing times here and is not communicating effectively with Josh I don't even know where the we are listen I want some Harmony in here a little bit Yeah the Father and Son team are confusing each other and almost no food has left the kitchen where's this going I need a table number on this okay lasagna lingu alaka right where's the lingu alaka I have that where's the Alka not even started really what the hell are you guys doing put the thing out whatever man stop you you come here urgently now I I I I I want to give up we are now just going so far backwards have we come this far now to give up no T 16th this hasn't gone when a ticket's gone it gets spiked yeah Chef let's regroup and then we focus on 16 okay let's go in Chef is absolutely right I have to take a breath and start doing a ticket at a time table 16 lasagna Linguini vodka Jos coming up right now nice take it talk let's go next then I need a neck BL paresan and small mid lovers okay get your assistance going come on you can do it it appears as though Chef Ramsay's pep talk has done the trick both Pete and Josh are clearly more focused double 16 they are now able to control the orders and get delicious quality food out in a more organized manner I love that piz so this is fantastic really Table Three cap eggplant Parmesan eggplant par cavalini H all right that's my boy you got that small Bianca now we're done small Bianca and we're done I never thought I'd see Pete change I think he's more open to listening and working with his family family I'm very proud of him very much so high five we bed ass tonight woo 61 I can still do it baby tonight we had a rocky time in the kitchen but we dealt with it you now have a plan pick up the rains and run with it right look after yourself yeah absolutely dig in there my daddy I love you Chef thank you so much Chef Ramsey really inspired us look after you boys I will and hopefully Pete and Josh can do even better and take it to the next level I've got to go Sam Ramsey is a remarkable remarkable man I am grateful and thankful to him for coming here and open me my eyes take you I love you you old bre in all my years of doing Kitchen Nightmares I don't think I've ever met a more lovable character than Pete unfortunately when I first arrived his heart may have been in the right place but his head certainly wasn't and for almost 30 years the guy was doing the same thing every day despite his business going downhill but I am truly honored to have helped this wonderful appreciative man to finally see the light for Pete's sake I sincerely hope that the panon continues to be successful for generations to come in the weeks that followed Pete remained committed to the standards set by Chef Ramsey J you got Al and spaghetti coming up yes I'm ready whenever you are okay and the new menu has already received positive reviews from not only customers inside the restaurant but outside as well here you go keep the change thank you uh have a nice day arvata Colorado 15 minutes from Denver is home to the Old Neighborhood Restaurant owners Alexa and Randy met when they were servers during their college Years they fulfilled a dream when they bought the eery in 1988 almost ready ready as ever my wife and I have owned the restaurant for 25 years and we're here all the time together thank you Randy thank you very much just trying to do my job the business has been declining for probably about 13 years what else is coming back you have all the tickets that you're going to have I believe just go I don't need you here go please off the line but the last 3 months have been really really hard and we don't know really why how are we all doing this evening I don't know what you put this St but it's even a terrible aftertaste I don't think there is a menu in the country that is even close to ours it just doesn't look advertising it's tempor but why where would you put horos in there we have things like a Sedona chicken we have Teriyaki steak we have beef wontons we also have trout parmesan burritos Cajun Catfish Duit all it's really weird still and it's not only the menu that's out of control it's the decor welcome to Grandma's house it's definitely about 40 years out of date my father doesn't throw anything away he's definitely the epitome of a hoarder everything in here is decrepit wallpaper is falling off the wall half of the chairs are broken so it's like sometimes when people sit down they just go down you lost the wheel over there seriously look I think rainy and Lex are just kind of stuck in their old ways I don't think they're willing to really change a whole lot of things they haven't done much in the past 30 years my wife and I are in debt to the tune of about $320,000 if the stress doesn't subside somewhere something drastic is going to give us our relationship this restaurant we can't keep going like this wow Old Neighborhood Restaurant even the sign looks old wow oh Jesus what is that thing you kidding me strange good afternoon how Isa Randy Randy Gordon good to see you Chef nice to meet you lightwise so happy to be here uh what is this what is this this thing here Fiona who is who is this Fiona it has a name she has a name yes come on seriously it's not it it's a she she changes outfits regularly careful she's slippery I know disrespect but you walk into a restaurant you don't expect to see a a mannequin there uh it's kind of my wife's thing oh and these well you know somebody stole her hand oh she's delicate so this is not a joke this is something your wife looks after her mannequin she does okay we have pictures of people with Fiona uh okay right uh why don't you get your de wife and then we have a catch up together right I'll put this thing back sure yeah oh ready man this is really weird on my God jef broke Fiona he wants you to come out here oh no you are kidding me damn hello I'm Alexa Alexa nice to see you nice to meet you likewise um let's sit down at the bar shall we absolutely and catch up um I thought Randy was winding me up because you said that that doll in the window is uh is like a friend of yours yeah she has had a couple of rides in the convertible when I've tried to take her home and put her at peace in the garage and I had to go run an errand first so stop okay uh you've had this place for how long 25 years that we years we both worked here as servers when we were college students at the University of Colorado my oldest one Wy works here part time okay great so in a nutshell um describe the food for me traditional American okay how often does it change the menu it hasn't in a very long time when was the last time you changed the lunch menu the lunch menu several years okay when does the menu change every 3 months every 6 months no more like 8 months to a year eight months to a year once a year once a year and when was the last big change 2 and A2 years ago Randy have you any idea how bad this sounds okay so in 33 years the menu has changed it not many times but it has okay uh right more importantly um what's wrong with the place it's been a real struggle to even stay open but I don't think we'd survive 33 years especially without too much change unless the food was good good glad to hear it um I'm dying to eat where should I sit whereever you'd like what's all that stuff up there antiques antiques wow Randy's hoarding well he's got some serious Decor issues the antique stuff and everything it needss to come down looks like a pile of junk right Lea I'm going to eat let me have a good look at the menu and I'll I'll look forward to catching with you later thank you both thank you hello hello how are you I'm good how are you First's name is Kristen Kristen good to see you I'll be your server today okay great um wow everything so dated it is I mean has anything changed in here no it's I don't think anything has changed since they took over wow I walked in there was a dreadful smell of musty stinky it's musty and where's that smell coming from is it these antiques um I don't know if it's the Antiques if it's the old upholstery if you sit in one of these booths um it smells like someone that hasn't showered in a while serious yeah I'm serious what like someone's smell someone's like like like beo yeah oh yeah you're right Jesus yeah it's pretty bad when I have to set the tables I smell it all the time so they stink they it smells really bad have they been reupholstered no I think this is the original upholstery from 1980 that's a lot of farts in these chairs man and what's with the wheels on the chairs um because it's carpet I think they think it's convenient cuz um is this the menu that is the lunch menu yeah look at the state of it and I had to pick you out the best one that's the best one yeah that's the best one I could find wow and this is this is the this is the dinner menu the dinner menu yep wow Bon crud french onion soup wow New Orleans barbecue shrimp cajan catfish mushin tempura beef Wong tongs we've gone from French to New Orleans to Asian wow Italian flies there flies everywhere where are they coming from Fu that fly won't leave you alone man anyway should I order okay uh let's go for the New Orleans barbecue shrimp thank you okay uh the yakatan sea cullops okay and is there a salmon special today the salmon special today is baked with a d Dijon cream sauce okay yeah let's go for that as well okay D I think we're done for now I'll go turn those into Alexa thank you ERS in Bring It On how are you my name is Wy Wy go say oh the Sun the son yes okay great how long you been here I've been here about 10 years what do you think the big problem in the restaurant is I think the big problem is the the decor have you ever tried to take some of this junk down oh I'm afraid to I'm afraid of what my father might do if I tried to take something down yeah he's kept it up here for 30 years but is it worth anything I doubt it it's like a garage sale that you're staring at eating it oh yeah well good to meet you bud definitely thank you great to meet you good to see you too you too very your barbecue Trump all right my dishes are excellent and if Chef Ramsey doesn't like any of my cooking it will piss me off oh this is barbecue shrimp barbecue shrimp mhm that's a very strange looking barbecue sauce it's a cream barbecue cream sauce barbecue cream sauce look at the color of that is that is it is the shrimp barbecue or is it the sauce that's barbecued it's a barbecue sauce oh I see and why would you sort of coat the lemon and cream it's a collateral damage yeah I'll say thank you D you're welcome mate I wouldn't feed that to the mannequin even she'd managed to throw that up that sauce is hideous and the shrimp was tough as old boots and the Flies are landing on me as opposed to on the shrimp the look on your face doesn't look good no got a really weird texture when a fly bypasses the dish you know it's bad trust me um I'm I'm done with that thank you thanks dmy jeez so what did you say about those um has a weird texture to the sauce he doesn't know why it would be called barbecue people have been coming here for 33 years the food cannot be that bad oh this is your salmon wow this is the special yes with the dill Dijon cream sauce the dill Dijon cream sauce somebody likes cream in the kitchen who is that where all these cream sauces come from I don't know who originally started them but Alexa cooks with a lot of cream W everything's made with heavy cream a we have oh there's the salmon under there cream sauce mhm thank you D you're welcome salmon tastes Frozen some tastes fresh at all it's dry very dry wow I mean it's very old school cream on cream on cream well thank you for ding you're very welcome yeah that wasn't pleasant all right I'll let them know that was hideous he says the sammon tastes dry what come on really he said CREAM again and yeah well everything he ordered has cream but I know wow I would think people would know what they're ordering before they did it but that's whatever I think everything is delicious I wouldn't serve it if I didn't think it was delicious there goes another one God got wallpaper that's terrible what a mess Randy when was the last time we had a coat of paint or I changed the wallpaper when was the last time last wallpaper 5 years ago this this wallpapers 5 years ago no not this one can I show you something sure please what's all this here for and this here dis repair and you pull that table out and you just see all that marking there across the wall like that I this place looks and feels like it's been closed for the last 10 years it's a look that the restaurant has well hopefully before the week is finished I'll get a straight answer here is your Yucatan scallops oh here he is Sir here he is Wy there you go ch and where are the scops inside that boat underneath the peppers and yes excellent thank you you're welcome wow it is absolutely gross wow Dad no seasoning whatsoever and the scallops are just hideous I got to find out why this is called yakatan cuz I don't want to insult those people in Mexico Randy um I'd like to find out why it's called the yakatan season col of dish what's the relation the spice with the Chipotle peppers so why is it called yakatan cuz it's got Spice in it just the name you you just pick the name out the Hat it Bears no relevance to the actual if it does or doesn't I'm not actually 100% sure are you kidding me okay I'm done with that thank you that was gross scallops are overdone and the sauce is Bland that's the way I've been cooking them they look beautiful they were cooked perfectly I know they were getting irritated I like it it's an absolute matter of taste this is just stupid that's the way we cook that's that's it wasn't an off day after sampling some unusual and disgusting food it's got a really weird texture while sitting in a musty bug filled dining room flies everywhere where they coming from Chef ramsy wants to have a little chat with head chef and owner Alexa and her kitchen staff I'm going to get straight to the point I'm seriously concerned um the New Orleans barbecu shrimp I've never known a barbecue cream sauce anywhere yakatan sea scallops no seasoning the scallops were meeky Bland and actually whiter than the actual cream sauce do you he taste anything you're cooking I didn't see anything seasoned I'm sorry I have a lot of pride in I cooked everything there and I really you know a lot of people enjoy the things that we cook right I'm not asking about your pride the question I asked was does anyone taste as they cook so all my food I didn't taste your food you didn't taste my food no but I cook that food all the time I don't know oh so it's just automatic push the button and we're cooking that so you don't think anything needs seasoning I thought I was making good food I don't know why the food is dated the decor is hideous and you sick customers in front of a wall with the lacated wallpaper pealing off you better take a good look at yourself and maybe dust yourself down shake it off I'm freak in the corner there man stop let's go get ready for dinner word has spread that Chef Ramsey is in town hello and the restaurant that is normally not very busy right this way is booked for you sir have a chicken caline okay tonight sh Ramsey will continue to examine the dysfunctional workings of this restaurant uh jeez what's all this here for hello Chef people does anyone actually sit down here they do yes they do you and when you uh when they sit on this do you not think this looks Dr I don't have a better one you don't have a better one how about nothing what is that wow Merry Christmas what is this I mean honestly when was this cleaned not for a long time sure you are in charge of front of the house right I am oh my god there you go that's your car the Joker how fitting is that how old is this chair 20 years 20 years 20 years what kind of message does it send when you have this in the middle of the dining room I mean that does look like it's gone past his cell by day right yes when was the last time it was cleaned I would say a couple years ago oh my God have you seen down there yes and that's acceptable for you that's not clean sir no oh my God you are kidding me oh no what was that looks like a comb looks like a comb oh come on Randy do you think this is funny in front of the customers not at all the crumbs and the down there you're not putting it back there are you no I'll take it out there get it the out here now wash my hands I wasn't totally flabbergast the trash fell out of somebody's pocket somebody didn't see it was there you know I don't feel that bad about that W covering in dust come on God what a mess it's like rat droppies everywhere God this is shocking you keep your dirty shoes under the bonquet they are not mine did the customer die you there holes in the so dirty crusty shoes oh got to wash my hands again man okay onion rings should we fix those or are they already out what's that it's from the steam table it's like a river running through here God look at the state of this stove how old is that stove 33 years old wow I mean I know the restaurant's cool the old neighborhood but the kitchen's an old dilapidated neighborhood yeah what is that is that your wow you are kidding me he sticks it in the prime rib and he sticks it back in there what's that spr hand coating so it doesn't stick a cans coating yes wow my mother's definitely lost her high standards over the last 15 20 years here you go Brandy I know she cares for this place but the passion and the fire that I've seen in her before is no longer there okayy filet fet lamb chops God damn it I probably burned them son of a what is this in here this is the office wow how could anyone work in this mess J it doesn't make sense what the H what why is all this junk old equipment but what's it here for parts once in a while parts so what parts do you take from a 1950s ice machine legs legs and what's this oh there a microwave does it work uh no so what can you take from that then I don't know wow look at the mess it's like you're ho stuff jef Ramsey must think I'm a lunatic for having that stuff sitting back there but I don't really think that I'm a hoarder it's just hard for me to throw things away what's that noise coming from something doesn't sound right in there oh Christ almighty next to cleaning equipment how long's that been there know was not in there yesterday so it died early hours this morning that dry can we come out of there that that died a lot longer than 24 hours ago Matt take it over from Alexa for one minute please I got it have you seen that here I know he has problem with throwing away clearly and are you okay with this then no you're not no it needs to go this is ridiculous I'm trying to get him slowly to get rid of it and to change his ways but he doesn't listen it's problem it's a big issue you're enabling a hoarder you're right it is a problem it's a hoarder I agree and that as an office in there it's a a it's a travesty absolutely horrendous I just got to wash my hands that's all I've done for the last 20 minutes is wash my frecking hands while it is clear to Chef ramsy that Randy is a hoarder what's wrong with that Kristen the baked potato is foaming because there's so much butter on it with the sour cream ni it's also becoming evident that customers are as disappointed with their food as he was earlier today at lunch there whit top came back he says it was tough that's ridiculous I know he didn't like the potato cake either now he decides to see what is lurking in the walk-in fridge what is that my God that stinks that's going off raw chicken and cooked meat I am not impressed they have broken every cardinal rule it's barely an hour into dinner service at the old neighborhood the restaurant is already full of unhappy customers the baked potato is foaming because there's so much butter on it with the sour cream nice and Chef Ramsey has not only made some shocking discoveries in the dining room oh my God but back in the kitchen he has made some frightening discoveries as well what is that my God that stinks it's gone off my God that's disgusting that is off as well salmon and look some dirty picked all the bones out and just left them on the side what a way to run a fridge that's stinks so the hoarding isn't just wash machines and microwaves is old food oh look at the St of this dirty dirty oh wonderful we surviving no what in the is this mud pie on top of scollops man this fridge is littered with this is a horror show Randy can you just get me Lex please for two minutes she's extremely busy right now I'm extremely I understand I get her uh Wy can you stay with me two seconds yes Rel Chef has to have you for a minute right now okay when was the last time this Walkin fridge was cleaned uh Monday Monday can you just step over here two seconds this is the dessert start preparation it's got blood it's disgusting and these lamb chops and what's this satin what is that water yeah water dirty water dirty water you're right and this here what is that fudge from a mud pie fudge from the mud pie that sat on top of a Lego lamp that's dripping with blood you with me the place is littered with everywhere you turn and for me it was bad enough to see the crap in the dining room I didn't expect that Walkin to be festering the way it is go have a look in there now both you walk in there mold crap that was cleaned last week was not cleaned last week and this here can you see that up there I can see that let's get out of here seriously just smell that look at the color of it and the congealed blood and this that's blood from the lamp I've never ever seen a practice this bad and then some dirty takes Bones from the salmon and dumps them on the side I did it you did this I was pulling them out yep I did and you put them back on there I them there and I didn't put them away just touch the temperature of that just touch that the Big Shot for Me Hold the B is sat with this you have raw chicken and cooked meat there's a theme here this place is littered with junk there chairs are caked in and the refrigeration walking is in disarray I stepped one foot into your kitchen and there was a hole in the wall with the meat thermometers gets taken out and stuck inside there's a freezer there there's not even up to the 10 of a fridge let alone a freezer and you've got cooked meat raw meat and desserts glazed in half cooked or Lego lamb blood this is Criminal you have cr contaminated every ounce of ingredients in this kitchen and you you you you see that who is hoarding all this we serve that you use that Wy get in there and stop any other entree leaving and shut it down after witnessing one of the worst kitchens he has ever seen oh my God this is a horror show and stop any other entree leaving and shut it down Chef Ramsey knows he has to put an end to the madness no more Entre I'm sorry take their food away why cuz we're not serving anymore we're about as dirty as a kitchen could be and it's absolutely disgusting we will not be serving any more food this evening oh I'm extremely sorry that's not good I mean this is so up it's so ridiculous the kitchen's infested the office is a mess and on your chairs that you tell me got cleaned years ago comb a candy cane I mean old Kleenex used people wiping their nose and sticking down the side you can't even get clarity in there because you're so festering in crap everywhere both of you should be shamed what did you say to me today that I take pride in what I do where I don't know I am not proud right now we got overwhelmed and it's a hole it's a hole and it's a mess and maybe we should just close it down and lose everything we have cuz that's probably what we're going to do how can I help two individuals that don't even care about what they're doing we do care we care tremendously so why didn't you do anything before I got here we did I can't tell you how many hours we cleaned you cleaned before I got here I threw up my clothes on Monday I was so encased with grease how long how many hours how many days five what the you just need to stop what a mess come here I love you sorry it's going to get better I never thought my restaurant would be shut down can I have a quick word please both you outside it's the worst moment of my life undoubtedly for the first time in a long time I'm not actually too sure what to do right now I want to get out of here please don't we could really use your help the mistakes are so basic we perhaps should not even be in the business that's what I'm scared about I think we can do this we desperately need your help you told me in there that you clean for 5 days before I got here didn't do any good how do I know that you really get it and you really will commit to getting this place turn around I can do whatever you show me stay and help us please I'll do whatever you want we're not going to let you down now it's your chance to prove it to yourselves and me show me okay we will we will out Nick throw the away it was the most mortifying thing I've ever lived through and I have no excuses it's my fault if something isn't right here this is my restaurant I have a lot of pride in I was shown too many things that I did not want to see the problem is I'm the guy who's supposed to see him okay we're not good at what we do we're not even remotely good at what we do we'll get better A lot better spent 24 years here I don't want to close this place down filthy and dirty and not operating and a coffin I don't want it to be a coffin I want it to exist I love you you too after one of the worst days that Chef Ramsey has ever experienced on Kitchen Nightmares yeah what a difference he is pleased with the overnight cleaning done in the kitchen now it looks and smells like a proper kitchen good but he is decided to take matters literally into his own hands in the dining room okay Lexi how you feeling very nervous when I first came to the restaurant I was overwhelmed with the Clutter Randy your inability to get rid of junk sent a message to everyone that cleaning out was not necessary and that has to end today come with me please let's go oh my gosh that was your Resturant that's a lot of trash today it's a groundbreaking day Randy because you are going to get rid of this my husband has a hard time letting go of things and it's easier to just store them and think about getting rid of them later but that later time never came you ready to do this I want to keep the accordion and Dr wy's Scalp Treatment that's got W's name on it what Randy whether you like it or not right now we're moving forward I brought in this truck either store or destroy majority of this stuff you know damn well it's junk let's go all right excellent follow on pick something for Destruction everybody join in Randy no I love it let's go I've had that stuff for 30 years and some stuff in there looked pretty good didn't really want to part with it Randy come around Randy where's the button I want you to do it which one I'm throwing it away I'm not going to get a dime for it oh they Tua oh oh the yes Victory look at that it's probably the greatest feeling in the entire world having Randy actually throw things away let's go guys oh Nick the microwave again one two three and honestly I think he enjoyed it I really think he did should I save the lake Chef you cannot save the legs I think he turned a corner right there's one more Val yes there is Fiona too no Chef I know you guys are close we're not that close are you sure now I'm sure I'm 150% sure it's time go where you belong everybody wave goodbye to Fiona she broke it a million pieces maybe you have changed I think so I didn't think there was going to be any like at the end of the tunnel but in the end I feel like the world's off my shoulders with all that stuff being crushed in the truck that is going to dive in the truck after okay I'll be working on something in the kitchen I want to show you right now follow me please let's go so first of all you'll notice how decluttered the Kon is I've never ever overhauled a kitchen to this extent 65,000 worth of equipment I don't know how you ever lasted a week working in this kitchen with such Dreadful equipment wow there's knobs there's more than knobs I made a very urgent call to our friends at col equip and they came through last minute with brand new kitchen equipment take a look at this stunning range a stunning rapid Six Ring gas burner from thermatech just amazing two full size ovens oh I just want to cook something yeah now extreme right hand side is the broa pressure fryer it's not just a fryer rooa chicken comes out great and is a unique and fast healthy way of cooking the whole system seals in the tenderness and the flavor is retained wow that's St we also replace that Dreadful old fryer with a brand new Imperial Jewel basket fryer look you can see through the grease it's clean you have a brand new prepar now that's chilled everything's working it's all in one piece it's all in one piece put your hands in there feel that that's what you call a refrigeration unit it's the most amazing equipment I've ever seen and it's all so new and Compact and clean the river neighborhood is gone it's absolutely the most incredible day of my life right now she's going to cry again no I'm trying not to it's okay those are good tears you can let those out it's beautiful it's inspiring can't wait you anything new in this kitchen for how long 33 years 33 years that's way too long let me tell you thank you way too long it's beautiful with a clear indication that Randy and Alexa have seen the error of their ways Chef Ramsey continues to push forward with his massive transformation including a new sign good morning good morning please take off your blindfolds W aome so cool there something that was completely dated was That Hideous sign now are you ready for more change yes yes come on in to your new restaurant oh my gosh it smells so good wow how beautiful is this oh my god let's just start off with the booze first rolsted with a stained resistance stunning material does anybody notice the wheels have gone and the new chairs are here I'm really glad they got rid of all the nasty chairs I think it's going to be a great Fresh Start for us and one we really needed please come on down gone is that Antiquated POS system and we have replaced it with a state-ofthe-art brand new unique POS given to us my dinare it's fabulous it's incredible yeah thank you so much old neighborhood's menu was cluttered much like the restaurant take a menu please so Chef Ramsey not only revamped the food but also cut down the menu size dramatically from 95 items to 20 stunning dishes right visually keeping with the decco modern classic fresh and fun I want you to jump in and start eating oh I'm digging in so much better than what we had so delicious the menu just went from four pages down to one and the new food is amazing it's not going back to four pages so good now know that this Landmark restaurant has gone through massive changes in all areas welcome to the new old neighborhood the doors open for the grand reopening how are we doing this evening and with a new system in place okay we are ready an energized Randy and Alexa work to get orders out to the diners okayy one cheese dip get it started three poutines one right away by itself singled out guys why am I coming down here making mac and cheese I can't do everything only 30 minutes into service Chef Ramsey realizes that although Alexa complains about the staff doing little watch out give it to him Matt can play this up she's doing almost no delegating Alexa yes come around 30 seconds I want to show you something very important he's cooking and pling everything there's three guys there by the side got to use them a little bit okay you're in charge all right I got you're not the L absolutely do the chef come on you can do it absolutely I got him helping me right here let's go all right let's go let's PL some of these things up there you go spread the load here we go mashed potatoes need the green beans let's put the uh ketchup on on it good nice and loud so they can hear you salt and pepper and the macaroni and cheese over here please good keep it going Lexi with Chef Ramsey's advice still ringing in her ears off you go Alexa quickly finds her groove grabs a fried chicken out and now is running the kitchen even impressing Chef ramsy well done keep it going yes and the relaunch is a success cheese dip oh my God that so good it's perfect it really is it's a lot of flavor the tier SA it's like a completely new restaurant it's it's incredible well done that's what I want to say to you this restaurant is back it's beautiful has a great menu and overall you should be proud of yourselves don't underestimate that and Alexa for the first time in a long time you were not only the voice but you held the reins in that kitchen I kept it together and I couldn't have gotten here without the help that I've gotten thanks very much appreciate it okay and get the thanks for cleaning that kitchen okay they'll burn less good night good job thank you well done in the last 25 years this restaurant went from being a town Landmark to a filthy disaster and I was seriously worried that these two owners would never change Randy started to impress me when he let go of the past but tonight Alexa really stepped up and showed not only can she cook but she can run a kitchen and I don't think we've ever made a restaurant transformation as big as this one now this may be called The Old Neighborhood but trust me it's a new restaurant back on the road to success who is a mannequin as a friend rest in peace foda wow the new old neighborhood may help you after Chef Ramsey left business at the old neighborhood immediately went on the rise I want to see Fish and Chips first place Alexa has embraced the new menu and has done a great job managing the kitchen as well one rack worth goes down we need another whole rorth in there and we're happy to report she's also done a great job managing Randy who no longer brings any of his junk into the restaurant\n"