How AI Agencies Can Win Big w/ Zapier Central in 2024

**Canvas: Unlocking System Design and Automation**

As an agency specializing in AI automation solutions, we're always on the lookout for innovative tools to enhance our offerings. Canvas, a relatively new addition to the Zapier platform, has piqued our interest with its potential to streamline system design and workflow visualization.

**Diagrams and System Thinking**

According to our research, canvas is incredibly helpful for diagramming and thinking through system design. As we build complex systems, highlighting the steps of the workflow becomes crucial in communicating with clients. It's a natural extension to integrate tables, chatbots, and classic editors into our workflows, demonstrating how everything fits together.

**Internal Use Cases**

Our team has started using canvas internally for complicated systems, and it has provided valuable insights into how different components interact. We've seen advantages in auditing data across various products on the Zapier platform. Although we're still learning about the product's capabilities, its potential is undeniable.

**Connecting Different Parts**

Regarding our initial concerns about the functionality of canvas, we understand that it's more than just a diagramming tool. It has the capability to connect different parts of your system, such as tables, actions, and chatbots. If you have set up a Zap or an automation process, canvas can help visualize how these components interact.

**Specializing in AI Automation Solutions**

As we explore the potential of canvas, it's clear that there's an opportunity for specialized agencies like ours to focus on specific areas within the AI ecosystem. By doing so, we can provide more tailored solutions to our clients and stay ahead in this rapidly evolving space.

**Conclusion**

In conclusion, canvas has the potential to revolutionize system design and automation. As agencies specializing in AI automation solutions, we see opportunities for specialization and growth within the Zapier ecosystem. We're excited to continue exploring canvas and its capabilities, and we hope that our findings will be helpful to others in this space.

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WEBVTTKind: captionsLanguage: enagencies like yourself I'd love you to get on it I'd love you to implement it with customers and I'd love you to start getting feedback for us we're really innovating we're really changing things I think we're a couple of years at this point into the this revolution how AI can impact automation so I actually think this's this incredible opportunity uh for businesses out there and for our customer base to really adopt Automation and adopt AI oration hello everyone and welcome to the channel we have a special guest today Andy Burman the director of AI at zappia uh this is a conversation I'm very excited to have to discuss Central and how this going to affect us as AI automation agency owners and the kind of new platform we side to see with the no code low code side of things that could replace a lot of the the hard work we're doing on on more custom Solutions uh this was a an awesome opportunity for myself and for the community uh Wade that the CEO of zappy reach out after my recent video talking about Central said hey look let's let's see something up here and now we have Andy front of us so Andy wff it's great to have you yeah it's a pleasure to be here yeah well I don't want to waste one time here so let's just jump straight into zapier Central can you give us a an overview of of what you internally it's up here see it as being um and where it's looking to go um I think a lot of us have our own impressions of playing around with it seeing what it is um but it's definitely more of a hybrid uh than sort of one or the other so give us a bit of a backdown on at zapier We Believe Central is the next evolution in evolving automation for the AI age uh it's available to everyone in a public preview and it's a new AI workspace where customers can build teach and work hand in AI Bots I think if you if you're familiar with what's going on in AI today everyone else is calling these AI agents and these are Bots that you can customize with your business data and they can handle tasks across 6,000 apps and you can accelerate your business they also have access to Dynamic data sources um today that's notion Google Sheets docs um a number of others and air table yes air table that came out this week new addition and new addition and uh coming soon uh you'll see a number one next week and so what those allow you to do is build workflows um off of processes that are stored in your documents or your your databases and really what it does is it puts are customers in the driver's seat to automate even more work with uh their friendly AI Bots well yeah I think uh the very interesting part about Central if no if you're watching list you have you had a chance to jump in and take a look um it's the combination of what we would be used to with gpts and open AI kind of kind of jumping in there and creating these conversational agents you can have knowledge you can have tools but you guys have taken that a step further and and combining what I've always sort of seen as a bit of an issue with with agents in the in the Cent state is that the sort of scheduled backend tasks that don't necessarily need a conversational input you guys have have tied that into the same interface so can you give us a breakout of the human and the loop aspect and sort of trigger when I send a message versus the the sort of more suggestion automation side and why you brought those together into well yeah I think from our perspective is there really isn't these aren't different platforms so I think there's a synchronous use case when you want to chat with information when you want to chat with your data or chat with your knowledge source and then that typically leads to how am I going to automate some process and those processes can happen once a day they can happen once an hour they can happen once a week and we want to enable those workflows for our users and the goal of this is to make it much easier to run complex workflows at Z on zappier and to do that in a much in to get time to Value much faster so really allowing you to get up to speed get a workflow built in in a lot less time than historic than it was historically possible it's up here yeah I mean it's uh it's still kind of hard to explain to people just how much of a big leap this is and and it's the I try to describe zap essential and and sort of the AI glue that's holding this together as some kind of glue it instead of having to pair up the the inputs and outputs of the different steps and your and your when your zap automation it's the AI kind of intelligently being able to pluck and and and pull them into the right field as they go so um what's the the most difficult part of that be you I know the sort of content space and trying to get things working there but uh I much more improvements coming on the on the aiite kind of there's some some speed issues um what are the what's the road map for these next next improvements for for Z Central in the short term well I think it's everything from speed uh to a number of ux improvement to Integrations that you can imagine with a lot more data sources and I don't want to give away all our secrets secrets but I mean we're shipping improvements on a daily and weekly basis right now and it's it's day one that's really where we are for Central today yeah I I mean I think that the most surprising thing for me when as soon as I got in there was the dynamic data aspect which is something that I haven't seen done done anywhere youw of anyone else that who's who's providing Dynamic data options I'm not it's a great question I was hoping you could answer that to me because it's come up like a bunch this week I haven't seen it no that's why I was so shocked when I saw it I said man this is something even for for my my oess which is just sort of the people compar to what you guys are trying to do but we're we're looking at solving this knowledge Bas problem with y High ecosystem in particular um and saying look how can we make Dynamic knowledge basis where it's very easy to manage the information inside of them um and I think that's that's such AAP that you guys now are offering that connection to to Google to notion to air T and things like those to be a to chat with data because if you're having some kind of central uh centralization of of say where the CEO of business or the opsy business can come on and say okay let me let me try to manage a lot of the business from this this point of view uh not having Dynamic data makes the thing completely useless right there like well I've I'm trying to ask questions about my my my sales data from e-commerce store and it's it's not it's not Dynamic it's no point yeah I mean my favorite example is always a salesperson so after they get off the call what it'll end up what you can end up doing is you can compare the competitors mentioned to what's in the what's in a Google doc and the competitors can be added live so a sales manager or somebody else can be constantly adding to this data source and if the salesperson forgets to mention a competitor or it it can then DM them and find the user and this concept of dynamic data sources is really far into the end user because in chat jbt the only thing you can really do is upload a file and now instead you can connect to one anything from to one of your no to notion or a Google sheet and as those data those data source are constantly updated we're running a connection and you can run your automation from that in addition to just chatting with the data and I I think from my from my self- thought developer level of understanding it seems like you guys are taking in uh from my my own playing arounds that you're taking in say she converting to CSV and then putting that into a into a database structure then you're also writing the queries against that so you're doing text to SQL to in query of those different documents right because I tried it off with one and it s of seems a little bit overboard to just deal with one document but as soon as you have lots of different things connected in there it's like okay well this is why they've done it this way they're doing full text seq translation to look up the information at it um the like can database I'm not going to tell you all our secrets but what you can do what you can do is is you can we show you if you if you actually in the product we show you what some of the code is actually running so for a more advanced user you can get a sense of what we're doing okay yeah so yes but I can't say it okay uh anyway for for my w is particular and and our community here we're very much focused on this AI agency opportunity which is something that we've been really pry hot on about this time last year which was I had my own development company and then we started to see that we could delivering custom coded AI Solutions uh we could also deliver the same custom mod chat was typical thing to a selling but with these low on code and no code tools um and that's kind of what all this the this opportunity has been based on and the community we've built here so for for agencies and people are looking to build and Sell Solutions how do you think we can plan our our usage of of central because I know zap is very much intended to It's s the the most friendly on the on the agency side is definitely let's get a set up on the business and the business can manage it so for us as agencies wanting to make the most of the central opportunity uh how can how can we get involved is there anything you'd recommend for us to be a to use it as an agency rather than as a bus themselves so I think for agencies in general what this what central opens up is really vast playground to innovate and offer specialized AI Solutions I think our product is from an agentic workflow product one of the most if not the most F head product in the market and I think what we consistently hear from our customers is this is the type of tooling they want to adopt in the in their company and these and so I see there's a massive opportunity where central as a product today where we are it's a the product launch on MAR on March 6th in public preview and so we are right now we're not monetizing it and we're focusing purely on building the product getting feedback and so agencies like yourself I'd love you to get on it I'd love you to implement it with customers and I'd love you to start getting feedback for us and what you'll see for us over the next couple months is we're really innovating we're really changing things and it's the first time we've ever announced a public preview historically we released things in alpha or beta this is time we're building in public with the community and so I think as an agency there's a lot of opportunity need to help shape our road map yeah noticed it was quite a quite a quiet watch not sure if that was intentional or not but seemed like you didn't want to I mean with anything when you try to build up the scale to deal with thousands and thousands of new users on it it's probably in your best interest to say okay let's just because no one was really talking about it when I put my video out it have been out for a little while so I was like this is can't believe this hasn't we talked about War uh I go back to what you said on the pricing side of things is there anything you can tell us on the pricing side I thought man if this was if I was ready Z year this would be the smartest way to just drive a whole bud more usage to to like charging on zaps on a usage basis so is this exact the kind of play here where it's okay we can make it the easier we can create make it to create this Automation and set up these uh these these apps um the more usage we're going to use and the more R we going to drive so what's the the pricing strategy since you're not monetizing it yet are there it going to be more of just a app based or or some other some other method um I think in everything that we've seen in every every tool that we've seen in AI um it is usage based so I I'm not familiar with anything in the agent space that's not a usage based tool right now because models themselves are usage based and compute themsel and computed self is usage based so aw AWS and say anything from anthropic to open AI to Gemini um I think you'll have to stay tuned to see what the actual pricing model looks like right but I promise you it'll it'll be helping our customers and our agencies Drive value for their customers yeah I was thinking it might have been a uh a case of if you're going to undercut open AI you could say okay we make our money on the on those zaps on the actions um but we can we hey don't worry about the don't worry about the tokens you that's just just a a little great but okay we'll have to wait on that um another key question that everyone seems to be bashing down the door about is uh the option of deploying the Bots you create to other platforms I'm not sure maybe there a lot of my my people who watch my channel they see me putting chat bots on websites and on WhatsApp and on Instagram DMS and things like this is there any plans to allow I know there are some zaps that allow you to send messages uh on a Facebook Messenger bot for for Facebook page um is there anything intended to allow Central to get outside of central which is probably about country children but that's that's questions they'll asking so I think for website zapier has another product called chat Bots um and I I think for embedding in web that's a really good product that I'd recommend your users check that product out I think zappier as a company has always listened to our users and I would sit there and say I would expect there are ways to interact with the bot with other internal tools coming in the future um but again I think as I said with pricing it's anyone today can try it that's the beauty of it and we want your feedback and all you have to do is go to all you have to do is go to to zapier.com Central and you can check out the landing page and take a look at the product and we're learning we're learning from our users this is a new product and it's a new medium and I think we're a couple of years at this point into the this revolution of what AI can actually how AI can impact Automation and so I I would recommend you try it and I'd recommend giving us feedback and from there we're going to implement what our customers want all right you guys you guys heard it right just uh just Smash in the the customer support and we'll get the fees we want maybe if we as a community can s together and just just tell zapia exactly what we need to to make money with our Solutions so uh be nice to our support FKS they work really hard oh don't worry ifone if on this channel is really nice they they leave me lovely lovely comments as well uh compliance and uh gdpr and things like this this is always a question that comes up for agencies in particular saying hey look if I'm going to be selling solutions to uh to people uh a lot of the that the C customer themselves is going to be coming to us and say well okay this AI stuff is really concerning with the the data where it's going anything you can tell us I know sometimes there there's a whole guy for managing this and you might be a little bit heads off because I know it could be a Missy issue but is there anything you can tell us on the side G think so that's uh could could uh get allow us to pass it on to customers and say hey look Eddie bman and and the zapier team said this this is this what they said so I think zapier is one of the most trusted brands in the a automation space and I and you've come to expect a lot from us uh and what I would say is I would expect in the future those exact same compliance data and and such coming to this product today we're in public preview uh we're not training on user data we're very transparent on the landing page and the FAQ of what we what is available today but just be but the reality of this is it's it's an earlier product so we will be building towards all this in the future okay uh well that's that's a lot of the community questions out the way I think it's more important uh or interesting now at this point point in the interview is to talk to you Andy about uh your thoughts as the as the Director of AI zpp here you must have some pretty interesting insights and opinions on on where the space is going um so do you have any any hot takes or any any opinions that you think might be interesting for people to share about the Ari witho space and is it going to be a a Doomer and are going to sort of spir the way into into into chaos or do you think it's going to be more of a gradual approach there's so many different vewing view yes I'd love to hear what you have to say so I I I I'm an optimist so I don't believe it's going to go towards chaos I actually think there's this incredible opportunity uh for businesses out there and for our customer base to really adopt Automation and adopt AI Automation and what I think AI does is it really makes it so much easier to adopt some of these incredibly complicated workflows um I'm familiar with a customer Seiki chat and Seiki spent 20 hours building a one of those 40 step zaps that does multiple model calls um at multiple different time periods to automate a lead funnel which I think is a pretty popular use case and then draft up communication what I see is instead of spending 20 hours on a holiday weekend a customer like Seiki is going to be able to uh get this up and running in significantly less time and I think that's a win for everyone in the room I think what you're going to see from us is we're going to be shipping constantly shipping Cutting Edge AI based automation Solutions that'll be across the core editor the classic editor product and across some of our new products whether it's chatbots or Central or canvas um or tables and interfaces you we're really iterating and we're we're pushing out a lot of products to en to enable our customers and our community to take advantage of what's what's going on in the ecosystem yeah that's uh that's another thing I wanted to touch on is is canvas I have have tried to have a play around but it didn't seem to I love the concept but I'm not I'm not quite seeing it yet so is there anything that I'm I'm missing there it seems like if I could be able to put in a chat Point as a data source and connected from there what's the status of that I know it is a beta uh but is there any any information you give us on on us as agencies selling his AI automation Solutions how canvas might fit into our potential offering in future yeah I I I think what it's very canvas is incredibly helpful for is diagramming uh and and thinking through a system design and then working with and as you're building and as you're building that system highlighting to the customer the steps of the workflow and I think it's a natural extension as you as you start moving all on zappier um to to be able to integrate tables inter interface chatbots uh the classic editor and show the customer that you're working with how does this all play and I think as the products and data we're still learning also but I've started using it internally for incredibly con complicated systems and it gives you a lot of insights into how everything flows together um and so I I only started using it about four weeks ago myself uh but I've seen a lot of advantages to seeing how a system actually can work and and being able to audit some of the data on the zaper system across across a lot of different products yeah so so are you saying it's CU when I was in there it didn't really seem to have much sort of functional F us is it's more of a a diagramming thing as you said kind of like a a zapia figma where I can see everything laid out and how it all fit together or is it intended to actually connect different parts so saying if I have a table and if I have a an actions or I have zap set up and a chat bot okay is that where I can actually connect them or is it still more for visuals around the actually the system themselves it's going it's from it's system design into actually going to Automation and then being able to share this document and keeping your team aligned on basically all all the processes in your AI system if that makes any sense awesome yeah I mean I think part of the key the key questions of this conversation is is is there an opportunity for a zapia specialized agency an AI agency that says look there there the gbt's opportunity I could specialize in creating AI agents over here I could specialize in doing backend automations here but I think what we're seeing with Central as a as a a lure to to bring more people onto the platform is there the opportunity to specialize as as zap your specific agencies as Hal it's whole ecosystem it's what we specialize in and I think that's that's a a completely valid opportunity for people are looking to get into the space and as just said they are shipping incredibly fast and part of this conversation was just to confirm people who are confused or that unsure if you want to go all in on not necessarily all in or even just spend the the week or two that it might take to put some Solutions on these platforms um that it is worthwhile and it's not just another another platform that's coming up um so Edie uh that's been a pleasure talking to you thank you so much for the clarity you've given us on what we can expect from Central and South moving forward uh and I'm extremely excited to share some of the use cases and upcoming video I did a hackathon on my on my free community $1,000 giveaway and we got 20 submissions or so of all these awesome Central use cases so Andy I'll have to flick you a link to that video once it's out um there's some very cool things that people thought up in the community so it's been a pleasure and uh hopefully be talking to you very soon awesome and does the uh giveaway apply to me can I show you what the team's building and we can get $1,000 yeah we might have to run run it back and do another one Andy I I'll flick you an email all right it was a pleasure being on Cheers Andy butagencies like yourself I'd love you to get on it I'd love you to implement it with customers and I'd love you to start getting feedback for us we're really innovating we're really changing things I think we're a couple of years at this point into the this revolution how AI can impact automation so I actually think this's this incredible opportunity uh for businesses out there and for our customer base to really adopt Automation and adopt AI oration hello everyone and welcome to the channel we have a special guest today Andy Burman the director of AI at zappia uh this is a conversation I'm very excited to have to discuss Central and how this going to affect us as AI automation agency owners and the kind of new platform we side to see with the no code low code side of things that could replace a lot of the the hard work we're doing on on more custom Solutions uh this was a an awesome opportunity for myself and for the community uh Wade that the CEO of zappy reach out after my recent video talking about Central said hey look let's let's see something up here and now we have Andy front of us so Andy wff it's great to have you yeah it's a pleasure to be here yeah well I don't want to waste one time here so let's just jump straight into zapier Central can you give us a an overview of of what you internally it's up here see it as being um and where it's looking to go um I think a lot of us have our own impressions of playing around with it seeing what it is um but it's definitely more of a hybrid uh than sort of one or the other so give us a bit of a backdown on at zapier We Believe Central is the next evolution in evolving automation for the AI age uh it's available to everyone in a public preview and it's a new AI workspace where customers can build teach and work hand in AI Bots I think if you if you're familiar with what's going on in AI today everyone else is calling these AI agents and these are Bots that you can customize with your business data and they can handle tasks across 6,000 apps and you can accelerate your business they also have access to Dynamic data sources um today that's notion Google Sheets docs um a number of others and air table yes air table that came out this week new addition and new addition and uh coming soon uh you'll see a number one next week and so what those allow you to do is build workflows um off of processes that are stored in your documents or your your databases and really what it does is it puts are customers in the driver's seat to automate even more work with uh their friendly AI Bots well yeah I think uh the very interesting part about Central if no if you're watching list you have you had a chance to jump in and take a look um it's the combination of what we would be used to with gpts and open AI kind of kind of jumping in there and creating these conversational agents you can have knowledge you can have tools but you guys have taken that a step further and and combining what I've always sort of seen as a bit of an issue with with agents in the in the Cent state is that the sort of scheduled backend tasks that don't necessarily need a conversational input you guys have have tied that into the same interface so can you give us a breakout of the human and the loop aspect and sort of trigger when I send a message versus the the sort of more suggestion automation side and why you brought those together into well yeah I think from our perspective is there really isn't these aren't different platforms so I think there's a synchronous use case when you want to chat with information when you want to chat with your data or chat with your knowledge source and then that typically leads to how am I going to automate some process and those processes can happen once a day they can happen once an hour they can happen once a week and we want to enable those workflows for our users and the goal of this is to make it much easier to run complex workflows at Z on zappier and to do that in a much in to get time to Value much faster so really allowing you to get up to speed get a workflow built in in a lot less time than historic than it was historically possible it's up here yeah I mean it's uh it's still kind of hard to explain to people just how much of a big leap this is and and it's the I try to describe zap essential and and sort of the AI glue that's holding this together as some kind of glue it instead of having to pair up the the inputs and outputs of the different steps and your and your when your zap automation it's the AI kind of intelligently being able to pluck and and and pull them into the right field as they go so um what's the the most difficult part of that be you I know the sort of content space and trying to get things working there but uh I much more improvements coming on the on the aiite kind of there's some some speed issues um what are the what's the road map for these next next improvements for for Z Central in the short term well I think it's everything from speed uh to a number of ux improvement to Integrations that you can imagine with a lot more data sources and I don't want to give away all our secrets secrets but I mean we're shipping improvements on a daily and weekly basis right now and it's it's day one that's really where we are for Central today yeah I I mean I think that the most surprising thing for me when as soon as I got in there was the dynamic data aspect which is something that I haven't seen done done anywhere youw of anyone else that who's who's providing Dynamic data options I'm not it's a great question I was hoping you could answer that to me because it's come up like a bunch this week I haven't seen it no that's why I was so shocked when I saw it I said man this is something even for for my my oess which is just sort of the people compar to what you guys are trying to do but we're we're looking at solving this knowledge Bas problem with y High ecosystem in particular um and saying look how can we make Dynamic knowledge basis where it's very easy to manage the information inside of them um and I think that's that's such AAP that you guys now are offering that connection to to Google to notion to air T and things like those to be a to chat with data because if you're having some kind of central uh centralization of of say where the CEO of business or the opsy business can come on and say okay let me let me try to manage a lot of the business from this this point of view uh not having Dynamic data makes the thing completely useless right there like well I've I'm trying to ask questions about my my my sales data from e-commerce store and it's it's not it's not Dynamic it's no point yeah I mean my favorite example is always a salesperson so after they get off the call what it'll end up what you can end up doing is you can compare the competitors mentioned to what's in the what's in a Google doc and the competitors can be added live so a sales manager or somebody else can be constantly adding to this data source and if the salesperson forgets to mention a competitor or it it can then DM them and find the user and this concept of dynamic data sources is really far into the end user because in chat jbt the only thing you can really do is upload a file and now instead you can connect to one anything from to one of your no to notion or a Google sheet and as those data those data source are constantly updated we're running a connection and you can run your automation from that in addition to just chatting with the data and I I think from my from my self- thought developer level of understanding it seems like you guys are taking in uh from my my own playing arounds that you're taking in say she converting to CSV and then putting that into a into a database structure then you're also writing the queries against that so you're doing text to SQL to in query of those different documents right because I tried it off with one and it s of seems a little bit overboard to just deal with one document but as soon as you have lots of different things connected in there it's like okay well this is why they've done it this way they're doing full text seq translation to look up the information at it um the like can database I'm not going to tell you all our secrets but what you can do what you can do is is you can we show you if you if you actually in the product we show you what some of the code is actually running so for a more advanced user you can get a sense of what we're doing okay yeah so yes but I can't say it okay uh anyway for for my w is particular and and our community here we're very much focused on this AI agency opportunity which is something that we've been really pry hot on about this time last year which was I had my own development company and then we started to see that we could delivering custom coded AI Solutions uh we could also deliver the same custom mod chat was typical thing to a selling but with these low on code and no code tools um and that's kind of what all this the this opportunity has been based on and the community we've built here so for for agencies and people are looking to build and Sell Solutions how do you think we can plan our our usage of of central because I know zap is very much intended to It's s the the most friendly on the on the agency side is definitely let's get a set up on the business and the business can manage it so for us as agencies wanting to make the most of the central opportunity uh how can how can we get involved is there anything you'd recommend for us to be a to use it as an agency rather than as a bus themselves so I think for agencies in general what this what central opens up is really vast playground to innovate and offer specialized AI Solutions I think our product is from an agentic workflow product one of the most if not the most F head product in the market and I think what we consistently hear from our customers is this is the type of tooling they want to adopt in the in their company and these and so I see there's a massive opportunity where central as a product today where we are it's a the product launch on MAR on March 6th in public preview and so we are right now we're not monetizing it and we're focusing purely on building the product getting feedback and so agencies like yourself I'd love you to get on it I'd love you to implement it with customers and I'd love you to start getting feedback for us and what you'll see for us over the next couple months is we're really innovating we're really changing things and it's the first time we've ever announced a public preview historically we released things in alpha or beta this is time we're building in public with the community and so I think as an agency there's a lot of opportunity need to help shape our road map yeah noticed it was quite a quite a quiet watch not sure if that was intentional or not but seemed like you didn't want to I mean with anything when you try to build up the scale to deal with thousands and thousands of new users on it it's probably in your best interest to say okay let's just because no one was really talking about it when I put my video out it have been out for a little while so I was like this is can't believe this hasn't we talked about War uh I go back to what you said on the pricing side of things is there anything you can tell us on the pricing side I thought man if this was if I was ready Z year this would be the smartest way to just drive a whole bud more usage to to like charging on zaps on a usage basis so is this exact the kind of play here where it's okay we can make it the easier we can create make it to create this Automation and set up these uh these these apps um the more usage we're going to use and the more R we going to drive so what's the the pricing strategy since you're not monetizing it yet are there it going to be more of just a app based or or some other some other method um I think in everything that we've seen in every every tool that we've seen in AI um it is usage based so I I'm not familiar with anything in the agent space that's not a usage based tool right now because models themselves are usage based and compute themsel and computed self is usage based so aw AWS and say anything from anthropic to open AI to Gemini um I think you'll have to stay tuned to see what the actual pricing model looks like right but I promise you it'll it'll be helping our customers and our agencies Drive value for their customers yeah I was thinking it might have been a uh a case of if you're going to undercut open AI you could say okay we make our money on the on those zaps on the actions um but we can we hey don't worry about the don't worry about the tokens you that's just just a a little great but okay we'll have to wait on that um another key question that everyone seems to be bashing down the door about is uh the option of deploying the Bots you create to other platforms I'm not sure maybe there a lot of my my people who watch my channel they see me putting chat bots on websites and on WhatsApp and on Instagram DMS and things like this is there any plans to allow I know there are some zaps that allow you to send messages uh on a Facebook Messenger bot for for Facebook page um is there anything intended to allow Central to get outside of central which is probably about country children but that's that's questions they'll asking so I think for website zapier has another product called chat Bots um and I I think for embedding in web that's a really good product that I'd recommend your users check that product out I think zappier as a company has always listened to our users and I would sit there and say I would expect there are ways to interact with the bot with other internal tools coming in the future um but again I think as I said with pricing it's anyone today can try it that's the beauty of it and we want your feedback and all you have to do is go to all you have to do is go to to zapier.com Central and you can check out the landing page and take a look at the product and we're learning we're learning from our users this is a new product and it's a new medium and I think we're a couple of years at this point into the this revolution of what AI can actually how AI can impact Automation and so I I would recommend you try it and I'd recommend giving us feedback and from there we're going to implement what our customers want all right you guys you guys heard it right just uh just Smash in the the customer support and we'll get the fees we want maybe if we as a community can s together and just just tell zapia exactly what we need to to make money with our Solutions so uh be nice to our support FKS they work really hard oh don't worry ifone if on this channel is really nice they they leave me lovely lovely comments as well uh compliance and uh gdpr and things like this this is always a question that comes up for agencies in particular saying hey look if I'm going to be selling solutions to uh to people uh a lot of the that the C customer themselves is going to be coming to us and say well okay this AI stuff is really concerning with the the data where it's going anything you can tell us I know sometimes there there's a whole guy for managing this and you might be a little bit heads off because I know it could be a Missy issue but is there anything you can tell us on the side G think so that's uh could could uh get allow us to pass it on to customers and say hey look Eddie bman and and the zapier team said this this is this what they said so I think zapier is one of the most trusted brands in the a automation space and I and you've come to expect a lot from us uh and what I would say is I would expect in the future those exact same compliance data and and such coming to this product today we're in public preview uh we're not training on user data we're very transparent on the landing page and the FAQ of what we what is available today but just be but the reality of this is it's it's an earlier product so we will be building towards all this in the future okay uh well that's that's a lot of the community questions out the way I think it's more important uh or interesting now at this point point in the interview is to talk to you Andy about uh your thoughts as the as the Director of AI zpp here you must have some pretty interesting insights and opinions on on where the space is going um so do you have any any hot takes or any any opinions that you think might be interesting for people to share about the Ari witho space and is it going to be a a Doomer and are going to sort of spir the way into into into chaos or do you think it's going to be more of a gradual approach there's so many different vewing view yes I'd love to hear what you have to say so I I I I'm an optimist so I don't believe it's going to go towards chaos I actually think there's this incredible opportunity uh for businesses out there and for our customer base to really adopt Automation and adopt AI Automation and what I think AI does is it really makes it so much easier to adopt some of these incredibly complicated workflows um I'm familiar with a customer Seiki chat and Seiki spent 20 hours building a one of those 40 step zaps that does multiple model calls um at multiple different time periods to automate a lead funnel which I think is a pretty popular use case and then draft up communication what I see is instead of spending 20 hours on a holiday weekend a customer like Seiki is going to be able to uh get this up and running in significantly less time and I think that's a win for everyone in the room I think what you're going to see from us is we're going to be shipping constantly shipping Cutting Edge AI based automation Solutions that'll be across the core editor the classic editor product and across some of our new products whether it's chatbots or Central or canvas um or tables and interfaces you we're really iterating and we're we're pushing out a lot of products to en to enable our customers and our community to take advantage of what's what's going on in the ecosystem yeah that's uh that's another thing I wanted to touch on is is canvas I have have tried to have a play around but it didn't seem to I love the concept but I'm not I'm not quite seeing it yet so is there anything that I'm I'm missing there it seems like if I could be able to put in a chat Point as a data source and connected from there what's the status of that I know it is a beta uh but is there any any information you give us on on us as agencies selling his AI automation Solutions how canvas might fit into our potential offering in future yeah I I I think what it's very canvas is incredibly helpful for is diagramming uh and and thinking through a system design and then working with and as you're building and as you're building that system highlighting to the customer the steps of the workflow and I think it's a natural extension as you as you start moving all on zappier um to to be able to integrate tables inter interface chatbots uh the classic editor and show the customer that you're working with how does this all play and I think as the products and data we're still learning also but I've started using it internally for incredibly con complicated systems and it gives you a lot of insights into how everything flows together um and so I I only started using it about four weeks ago myself uh but I've seen a lot of advantages to seeing how a system actually can work and and being able to audit some of the data on the zaper system across across a lot of different products yeah so so are you saying it's CU when I was in there it didn't really seem to have much sort of functional F us is it's more of a a diagramming thing as you said kind of like a a zapia figma where I can see everything laid out and how it all fit together or is it intended to actually connect different parts so saying if I have a table and if I have a an actions or I have zap set up and a chat bot okay is that where I can actually connect them or is it still more for visuals around the actually the system themselves it's going it's from it's system design into actually going to Automation and then being able to share this document and keeping your team aligned on basically all all the processes in your AI system if that makes any sense awesome yeah I mean I think part of the key the key questions of this conversation is is is there an opportunity for a zapia specialized agency an AI agency that says look there there the gbt's opportunity I could specialize in creating AI agents over here I could specialize in doing backend automations here but I think what we're seeing with Central as a as a a lure to to bring more people onto the platform is there the opportunity to specialize as as zap your specific agencies as Hal it's whole ecosystem it's what we specialize in and I think that's that's a a completely valid opportunity for people are looking to get into the space and as just said they are shipping incredibly fast and part of this conversation was just to confirm people who are confused or that unsure if you want to go all in on not necessarily all in or even just spend the the week or two that it might take to put some Solutions on these platforms um that it is worthwhile and it's not just another another platform that's coming up um so Edie uh that's been a pleasure talking to you thank you so much for the clarity you've given us on what we can expect from Central and South moving forward uh and I'm extremely excited to share some of the use cases and upcoming video I did a hackathon on my on my free community $1,000 giveaway and we got 20 submissions or so of all these awesome Central use cases so Andy I'll have to flick you a link to that video once it's out um there's some very cool things that people thought up in the community so it's been a pleasure and uh hopefully be talking to you very soon awesome and does the uh giveaway apply to me can I show you what the team's building and we can get $1,000 yeah we might have to run run it back and do another one Andy I I'll flick you an email all right it was a pleasure being on Cheers Andy but