**A Behind-the-Scenes Look at Micro Center's Knowledge Bar**

As we sit down with Sean and his team at Micro Center's knowledge bar, it becomes clear that this is more than just a place to bring your broken computer for repair. It's an opportunity to learn about the inner workings of technology and get hands-on experience with fixing complex problems.

**Cleaning Up a Messy System**

The system they're working on today appears to have been damaged by dust and debris, which has caused issues with the motherboard and power supply. "It seemed like they had a bad motherboard and bad power supply," says Sean. "So, double so obviously, yeah this had some dust. I mean it wasn't terrible, but it was cool that you cleaned it up for the customer." The team takes a closer look at the system, and Philip points out that part of the problem with the motherboard is the mangled USB headers. "These 2.0 headers two or well maybe 3.0 but yeah they don't look right," he explains.

**A Specialized Cleaning Service**

The knowledge bar has its own cleaning service, which includes a $20 air duster that can be used to blow out dust and debris from the system before it's brought in for repair. "We take care of that," says Sean. "Typically, we don't see systems come in that bad." However, if the issue is more severe, they'll use their own specialized tools and techniques to fix or assemble the computer.

**The Kiosk: A Hands-On Testing Station**

One of the unique features of the knowledge bar is a kiosk where customers can bring their system and test it before leaving. "This is a place where you can bring your own system and hook it up to an HDMI port," explains Sean. "For this monitor here and hook it up to power so you can check to make sure that your system actually posts." This is a great resource for customers who want to ensure their system is working properly before purchasing or upgrading.

**The Knowledge Bar: A Hands-On Learning Experience**

Working at the knowledge bar is like solving puzzles, says Sean. "It's satisfying to have the thing completed and fixed." The team is always on the go, with multiple issues to troubleshoot and fix. Despite the challenges, they're passionate about what they do and enjoy sharing their knowledge with customers.

**A Behind-the-Scenes Look**

The video provides a unique behind-the-scenes look at Micro Center's knowledge bar. From the various tools and equipment used for repair to the specialized cleaning service, it's clear that this team is dedicated to providing top-notch customer service and expert technical support.

**Conclusion**

In conclusion, the knowledge bar at Micro Center is more than just a place to bring your broken computer; it's an opportunity to learn about technology and get hands-on experience with fixing complex problems. With their specialized cleaning service, kiosk for testing, and team of experts, customers can trust that their system will be in good hands.

**Special Equipment**

Micro Center sells air dusters for $20, which can be used to blow out dust and debris from the system before it's brought in for repair.

**Next Steps**

The knowledge bar at Micro Center is always looking for new ways to improve and expand its services. With plans to open a new store in Miami, customers may have more opportunities to experience the knowledge bar firsthand.

**Final Thoughts**

As our time with Sean and his team comes to an end, we're grateful for their hospitality and expertise. We hope that this behind-the-scenes look at Micro Center's knowledge bar has been informative and entertaining.

"WEBVTTKind: captionsLanguage: enI've always wanted to know how the knowledge bar worked now this is Micro Center specialty area where you can have builds assembled for a fee you can have PCS diagnosed you can have data recover they do so much back here and I've just wanted to see the inner workings for a long time thankfully today at the Charlotte North Carolina Micro Center we've got you covered this should be a fun one and hopefully very interesting as well I hope you'll stay with me if you're planning your next PC build then consider checking out our sponsor VIP SCD key there Windows 10 and 11 OEM Keys sell for a fraction of retail and will unlock the full potential of your OS it'll also remove those pesky activation watermarks click the links below to get started today and be sure to use our special offer code skgs for a sweet discount on a variety of options including Windows 10 and 11 Pro and home and more now I want to start things off by explaining the building process so if you let's say head to the BYO section where we are currently and you have an entire system speced out you get all your Parts loaded in your cart and you go to check out you can then bring your parts to the knowledge bar and have them assemble your rig for you and there are multiple levels to this assembly process first off is your PC basic assembly for 150 bucks same day if in by 5:00 p.m. you get installation of all components and you get a post test the only caveat is this has to be either an oem or aftermarket air cooling system so you can't have like a liquid cooler AIO and definitely not you know custom cooling soft tubing and then hard tubing now some of you might might think this is expensive some of you might think this is totally stupid to even have or be you know be offered the fact is a lot of folks would pay and do pay to have these Services perform not everyone knows how to build a system not everyone has the time to build a system and I really appreciate the fact that Microcenter is very upfront about what you're going to be paying for a service like this but of course those aren't the only services offered and you can find more listed on the TVs above the physical front desk for the knowledge bar and what we're going to do now is take you behind the scenes behind the counters to see what goes on and the closed doors back there let's see if we don't get kicked out from doing this here we are it's just one big room and uh they've got a lot of stuff going on in here so let's talk to some folks so Mr sea how you doing man so I appreciate you making yourself available to us I know you guys are probably pretty slammed after the opening got a lot of stuff going on so U my goal here is just to try to kind of get a sneak peek into your process kind of what goes on behind the scenes sure so this was brought in as an attempted build um gentleman bought all the parts here tried to build it at home came back and told us case is bad why case bad pushing the button with the header connected does not turn it on so you got to stick the old screwdriver in and jump it um even after you jump it it does not give us Post wow with or without his graphics card so any number of things can be wrong with this after it left the door oh boy now was this a system uh that he purchased parts for here in store he purchased all the parts here oh okay luckily he's within a return period and you know he can we can always just exchange the parts for no no extra but oh that's nice okay we still have to do the work of figuring out why this isn't turning on and move the stuff over to the new case because the case is definitely not working so you said bad board on this one yeah that is what I'm thinking um swap the ram swap the CPU and maybe I'll take that little SSD out and try again but after all that is said and done I'm also on to test power supply test CPU test everything except that board unless this case is shorting this board in which case it P is really bad now if it ends up being the motherboard like you suspect that usually involves more labor right than just like a simple like cooler swap is is the customer charg the same thing regardless of how in depth that troubleshooting goes diag is a dag is a dag gotcha the it's a flat rate for us to tell you what's wrong with it gotcha and give you a quote on what it's going to take to fix it it could just be a matter of knowing where to whack it and how hard or it could be something like this now could you bring a system that you didn't build with micr Center Parts here to have troubleshot and maybe fixed of course you have like your own table your own line to work on or is it kind of just well these don't have our names on them it's just like you come in you you find a station yeah yeah though we do have our favorites so for this then because you said the parts were purchased here like literally 24 hours ago so he's not going to be charged if the if a part's dead of course he won't be charged for the parts it is a fee for me to invest investigate what parts are bad and rebuild the thing and what's that going to cost him well that depends him this was this is what's called a tier three so is the diag kind of like added on top of what the tier price would be for what the you're doing so Norm there's a diag like that's also has to be there because yeah I'm not just taking the parts out putting in a new case and saying here you go does it work I don't know you about to find out buddy the diag is part of it that's so that we don't do that yeah now when you're testing these components outside say uh do you have kind of like a known working kid of ddr5 ddr4 okay so you've got your own stash on hand oh that's your kid huh that's stickers there I was going to say okay cool really it's um XMP Ram got to say it's really cool seeing these guys work in action live troubleshooting components we do this you know occasionally in the fixer flop playlist but these guys do this day in and day out like this is their sole job so being able to see how others tackle similar problems is super insightful so you've isolated everything down to the board as you suspected got nothing on it still cannot get to buyo so bad boor so would this be treated like an exchange process I guess at that point taken care of at the counter pretty much we will RTV this thing and swap it up for a new one luckily 24 hours ago he didn't even need one of our production plans this is just like a a return it's really is no telling whether or not a bad component took another component out with it well yeah the great thing is too you're going to reassemble it make sure it works here so they're going to have that peace of mind going back home anyway you know one thing I really appreciate about this space is how quiet it is here it's so tranquil and it's it's very loud in the store the store is very busy right now and I know these guys are very busy as well but they still manage to keep this a very calm and collected environment despite all the chaos and parts everywhere it it does really help to have a quiet space to work in and it's really nice that that exists here now I've got Zach here Zach you are the supervisor that right that's correct yeah I'm the service supervisor I'm basically the backend our knowledge manager is more front-end stuff and he does handle some of the more complicated things in in terms of uh inventory adjustment that kind of stuff um that stuff is still stuff that I do but I work more with the text than than than he would on a normal basis gotcha now you have a lot of uh sort of like Cubbies now is this for inventory in and out so all of this stuff is checkin got the label for it it's waiting on us to do either a diagnostic or a repair and then when you get to kind of this area here this is all ready ready for pickup are you uh are you putting this in no I have to use the air compressor okay uh is it that bad take a look at it these fans are kind of kind of gross okay all right now Philips here is going to clean up the system they actually clean rigs as well the front of this one is pretty gross oh yeah you'll notice too what he's doing there is he's holding the fan blades as he's blasting uh the air and that's to keep the blades from over spooling the little compressor here definitely puts mine at home shame I think I need something like this so what we've got going on here is a backup correct yep data backup cool from from one machine to to the new machine gotcha all right you can see uh there's a lot of files to back up that desktop is pretty crowded up there like we know that the front of the house B like a lot of those guys get paid commission but you guys back here like the unsung heroes that work you know behind the scenes keep things going like how how does pay structure work back here all my technicians are on Project pay so it's a fixed rate Plus what they would probably make in commission but as soon as we get enough business they go to What's called performance pay you get paid for every build that you do you get paid for every diagnostic you do you get paid for every diagnostic you check in you get paid for literally everything that you do now Zach I noticed this machine here doesn't have a monitor associated with it the monitor next to it here this is a this is an apple machine I believe that is ma so what's what's this one for then so that is our gillware system so we contract with a company called gillware they are a data retrieval company M much like Drive Savers this machine hooks up to gillware servers at their facility in I believe in in New York we actually create a ticket with gillware plug in a SATA drive they can see that the drive is connected to the machine without any of our input other than that ticket that we first create and then they go through a process of trying to get that data off that drive if it's not readable by us that's something I personally did not know the knowledge bar handles data recovery maybe not directly themselves but the service is pretty streamlined as like I noticed you've got some apple stuff it looks like iMac Pro Mac service stand so you mentioned that you do work on Apple devices um and I guess this is just some of the inventory that you have on hand in case you know battery replacement or something like that it's warranted yeah so this is the more common stuff um some of the you know some of the stuff for the older especially stuff we'll have to order um screens a lot of the times will off to order uh but batteries we keep in stock for for MacBooks a lot of the times but we do everything that an Apple Store does so you can literally go on Apple's website and make an appointment with us it's it's the same thing as making a Genius Bar know that was a thing that's pretty funny actually yeah I mean it's it's it's pretty it's pretty cool not going to lie look at that see Microcenter does Apple using knowledge bar really you got a little mini Genius Bar back here exact awesome we've got we've got a separate check-in desk a little lower one that's um for Apple check-ins so it's like they get their own personalized experience where like they've got that's perfect for an Apple user oh yeah got little special they they get their special attention yeah you know what I mean that's coming from an Apple user by the way viewers it's okay just relax so this side of the store I believe is for the stuff that's incoming right so hasn't been fixed yet yeah okay and do these tags I guess you scan these maybe they tell you what's wrong what's reported by the by the user that's correct so when you pull up this little SV number here in our system called AA it'll tell you all of the check-in notes it'll tell you any technician notes all the information about the customer how to contact them any special requests all that kind of cool stuff now I'm assuming it's a like fifo based system like a first in first out kind of basis there's no like paying extra for like expedited service or anything like that nope we don't take bribes unfortun um so uh now there there are exceptions customer satisfaction stuff does come first and does it matter which technician gets to it first is it kind of just a I I'm open let's work on the next system and it's just whoever picks it up or yeah so we actually have every day on our schedule we'll have a role for a technician it's whichever technician is assigned to say diags they'll come pick up the first in and then they'll mark that they're on that so they get the uh they get the credit for the labor stopped by with Nick here who is actually assembling a rig so this is going to be a PC build and since has an AIO this is what a tier three yes this will be a tier three tier three gotcha okay and Nick was just off camera here testing everything out of the case beforehand one extra thing that they do that I thought was pretty cool was that they actually install Windows correct uh we do yes yeah before it's assembled in the case so they want to make sure everything is working beforehand so that they can minimize downtime having to disassemble if there's a problem once the the rig is together so it's important that they uh manage their time wisely because they have so much going on at the front desk speaking of let's head back out there they have a separate build uh well multiple build stations actually up front as well um doesn't really matter what's going on right it's just if it happens to go back it goes back so uh what we're supposed to actually do is up front are the uh Diagnostics this is that unit that we were dusting out before so it seemed like they had a bad motherboard and bad power supply so wow double so obviously yeah this had some dust I mean it wasn't terrible but it was cool that you cleaned it up for the customer what if it's really bad what if you like you know cockroaches or whatever else if we see cockroaches spiders anything that shows signs of life we hands off immediately we put gloves on we put it in a plastic bag and we tell our customers to come pick up uh their computer so if you do have something like that please check it out before uh bringing it into us we don't want to touch it and you don't want to touch it and we really don't want to touch it right give it a quick dusting or something first you know get blow all that stuff out before you bring it in here we do sell a $20 um air dusters so yeah take one of those up right the actually in the wine if you're checking out you can find a lot of the cleaning stuff right there in the in the queue that's good to note now do you have like a separate cleaning service like if I brought a dirty system which just Dusty no if it's just Dusty and we can get it off with that uh air compressor like we did earlier we we take care of that that's already like uh in the focus um if it's really bad then we we can um but typically we don't see systems come in that bad you can see here Philip found part of the problem with this motherboard it's got mangled USB these 2.0 headers two or well maybe 3.0 but yeah they don't look right another cool area that's technically a part of the knowledge bar is this little kiosk and you've probably already seen this in our Gear Up playlist of season 3 uh more specifically here at Charlotte this is a place where you can bring your own system and hook it up to an HDMI port uh for this monitor here and hook it up to power so you can check to make sure that your system actually posts before you're sent on your way now of course if you let the knowledge bar actually handle the diagnosis if they're going to you know fix or assemble your Rak for you they're going to do this but if you wanted to be Hands-On yourself say you just build a system uh maybe you built it in store maybe you built it right here and you want to test it before you drive all the way home this is a great place to do that I think this is the only store so far that has this sort of kiosk and I hope that it is continued in other stores it came in super handy for us when filming gear up and I have a feeling it'll be the same for others as well and now we've come full circle Sean looks like you're getting things back together now yep bad board and Bad Case Bad Case as well you said front I/O is giving you trouble on this one yeah the front panel is not turning it on is uh connected it to no good board still no Life interesting good on you for finding that out that's always tough when there's multiple issues right if it's not just one thing you're like chasing multiple rabbits in multiple directions so fun though you I'm sure I'm sure you love what you do right the fact for us it's like Puzzles it's so satisfying to have the thing completed fixed and what a way to end the video it's now it's all been fixed going back together I appreciate you Sean thanks for being so cool being on camera it's been a long day but we've gotten hopefully see just starting for some of us that was super fun I I mean personally I've always wanted to know what goes on behind the scenes of a knowledge bar and there's still so much that we didn't have time to ask you know these guys are really busy they all of their cues are are pretty much booked for the day uh and so they're they're having to move some stuff to the next day because they just they have so much to do but uh hopefully you guys enjoyed this one let me know in the comments section below if you want to see something like this again in the future these more behind the scenes videos are always just uh kind of just off the cuff you just have to go with the flow you know try not to interrupt them too much these guys were super accommodating and I'm very much appreciative I think this is going to be our last video here at the Charlotte North Carolina Micro Center I want to thank Micro Center as a whole for being so friendly for being so hospitable to us allowing us to film pretty much everywhere in this store all the employees have been great and hopefully we can do this again soon potentially with the new store opening in Miami my name is Greg thanks for learning with meI've always wanted to know how the knowledge bar worked now this is Micro Center specialty area where you can have builds assembled for a fee you can have PCS diagnosed you can have data recover they do so much back here and I've just wanted to see the inner workings for a long time thankfully today at the Charlotte North Carolina Micro Center we've got you covered this should be a fun one and hopefully very interesting as well I hope you'll stay with me if you're planning your next PC build then consider checking out our sponsor VIP SCD key there Windows 10 and 11 OEM Keys sell for a fraction of retail and will unlock the full potential of your OS it'll also remove those pesky activation watermarks click the links below to get started today and be sure to use our special offer code skgs for a sweet discount on a variety of options including Windows 10 and 11 Pro and home and more now I want to start things off by explaining the building process so if you let's say head to the BYO section where we are currently and you have an entire system speced out you get all your Parts loaded in your cart and you go to check out you can then bring your parts to the knowledge bar and have them assemble your rig for you and there are multiple levels to this assembly process first off is your PC basic assembly for 150 bucks same day if in by 5:00 p.m. you get installation of all components and you get a post test the only caveat is this has to be either an oem or aftermarket air cooling system so you can't have like a liquid cooler AIO and definitely not you know custom cooling soft tubing and then hard tubing now some of you might might think this is expensive some of you might think this is totally stupid to even have or be you know be offered the fact is a lot of folks would pay and do pay to have these Services perform not everyone knows how to build a system not everyone has the time to build a system and I really appreciate the fact that Microcenter is very upfront about what you're going to be paying for a service like this but of course those aren't the only services offered and you can find more listed on the TVs above the physical front desk for the knowledge bar and what we're going to do now is take you behind the scenes behind the counters to see what goes on and the closed doors back there let's see if we don't get kicked out from doing this here we are it's just one big room and uh they've got a lot of stuff going on in here so let's talk to some folks so Mr sea how you doing man so I appreciate you making yourself available to us I know you guys are probably pretty slammed after the opening got a lot of stuff going on so U my goal here is just to try to kind of get a sneak peek into your process kind of what goes on behind the scenes sure so this was brought in as an attempted build um gentleman bought all the parts here tried to build it at home came back and told us case is bad why case bad pushing the button with the header connected does not turn it on so you got to stick the old screwdriver in and jump it um even after you jump it it does not give us Post wow with or without his graphics card so any number of things can be wrong with this after it left the door oh boy now was this a system uh that he purchased parts for here in store he purchased all the parts here oh okay luckily he's within a return period and you know he can we can always just exchange the parts for no no extra but oh that's nice okay we still have to do the work of figuring out why this isn't turning on and move the stuff over to the new case because the case is definitely not working so you said bad board on this one yeah that is what I'm thinking um swap the ram swap the CPU and maybe I'll take that little SSD out and try again but after all that is said and done I'm also on to test power supply test CPU test everything except that board unless this case is shorting this board in which case it P is really bad now if it ends up being the motherboard like you suspect that usually involves more labor right than just like a simple like cooler swap is is the customer charg the same thing regardless of how in depth that troubleshooting goes diag is a dag is a dag gotcha the it's a flat rate for us to tell you what's wrong with it gotcha and give you a quote on what it's going to take to fix it it could just be a matter of knowing where to whack it and how hard or it could be something like this now could you bring a system that you didn't build with micr Center Parts here to have troubleshot and maybe fixed of course you have like your own table your own line to work on or is it kind of just well these don't have our names on them it's just like you come in you you find a station yeah yeah though we do have our favorites so for this then because you said the parts were purchased here like literally 24 hours ago so he's not going to be charged if the if a part's dead of course he won't be charged for the parts it is a fee for me to invest investigate what parts are bad and rebuild the thing and what's that going to cost him well that depends him this was this is what's called a tier three so is the diag kind of like added on top of what the tier price would be for what the you're doing so Norm there's a diag like that's also has to be there because yeah I'm not just taking the parts out putting in a new case and saying here you go does it work I don't know you about to find out buddy the diag is part of it that's so that we don't do that yeah now when you're testing these components outside say uh do you have kind of like a known working kid of ddr5 ddr4 okay so you've got your own stash on hand oh that's your kid huh that's stickers there I was going to say okay cool really it's um XMP Ram got to say it's really cool seeing these guys work in action live troubleshooting components we do this you know occasionally in the fixer flop playlist but these guys do this day in and day out like this is their sole job so being able to see how others tackle similar problems is super insightful so you've isolated everything down to the board as you suspected got nothing on it still cannot get to buyo so bad boor so would this be treated like an exchange process I guess at that point taken care of at the counter pretty much we will RTV this thing and swap it up for a new one luckily 24 hours ago he didn't even need one of our production plans this is just like a a return it's really is no telling whether or not a bad component took another component out with it well yeah the great thing is too you're going to reassemble it make sure it works here so they're going to have that peace of mind going back home anyway you know one thing I really appreciate about this space is how quiet it is here it's so tranquil and it's it's very loud in the store the store is very busy right now and I know these guys are very busy as well but they still manage to keep this a very calm and collected environment despite all the chaos and parts everywhere it it does really help to have a quiet space to work in and it's really nice that that exists here now I've got Zach here Zach you are the supervisor that right that's correct yeah I'm the service supervisor I'm basically the backend our knowledge manager is more front-end stuff and he does handle some of the more complicated things in in terms of uh inventory adjustment that kind of stuff um that stuff is still stuff that I do but I work more with the text than than than he would on a normal basis gotcha now you have a lot of uh sort of like Cubbies now is this for inventory in and out so all of this stuff is checkin got the label for it it's waiting on us to do either a diagnostic or a repair and then when you get to kind of this area here this is all ready ready for pickup are you uh are you putting this in no I have to use the air compressor okay uh is it that bad take a look at it these fans are kind of kind of gross okay all right now Philips here is going to clean up the system they actually clean rigs as well the front of this one is pretty gross oh yeah you'll notice too what he's doing there is he's holding the fan blades as he's blasting uh the air and that's to keep the blades from over spooling the little compressor here definitely puts mine at home shame I think I need something like this so what we've got going on here is a backup correct yep data backup cool from from one machine to to the new machine gotcha all right you can see uh there's a lot of files to back up that desktop is pretty crowded up there like we know that the front of the house B like a lot of those guys get paid commission but you guys back here like the unsung heroes that work you know behind the scenes keep things going like how how does pay structure work back here all my technicians are on Project pay so it's a fixed rate Plus what they would probably make in commission but as soon as we get enough business they go to What's called performance pay you get paid for every build that you do you get paid for every diagnostic you do you get paid for every diagnostic you check in you get paid for literally everything that you do now Zach I noticed this machine here doesn't have a monitor associated with it the monitor next to it here this is a this is an apple machine I believe that is ma so what's what's this one for then so that is our gillware system so we contract with a company called gillware they are a data retrieval company M much like Drive Savers this machine hooks up to gillware servers at their facility in I believe in in New York we actually create a ticket with gillware plug in a SATA drive they can see that the drive is connected to the machine without any of our input other than that ticket that we first create and then they go through a process of trying to get that data off that drive if it's not readable by us that's something I personally did not know the knowledge bar handles data recovery maybe not directly themselves but the service is pretty streamlined as like I noticed you've got some apple stuff it looks like iMac Pro Mac service stand so you mentioned that you do work on Apple devices um and I guess this is just some of the inventory that you have on hand in case you know battery replacement or something like that it's warranted yeah so this is the more common stuff um some of the you know some of the stuff for the older especially stuff we'll have to order um screens a lot of the times will off to order uh but batteries we keep in stock for for MacBooks a lot of the times but we do everything that an Apple Store does so you can literally go on Apple's website and make an appointment with us it's it's the same thing as making a Genius Bar know that was a thing that's pretty funny actually yeah I mean it's it's it's pretty it's pretty cool not going to lie look at that see Microcenter does Apple using knowledge bar really you got a little mini Genius Bar back here exact awesome we've got we've got a separate check-in desk a little lower one that's um for Apple check-ins so it's like they get their own personalized experience where like they've got that's perfect for an Apple user oh yeah got little special they they get their special attention yeah you know what I mean that's coming from an Apple user by the way viewers it's okay just relax so this side of the store I believe is for the stuff that's incoming right so hasn't been fixed yet yeah okay and do these tags I guess you scan these maybe they tell you what's wrong what's reported by the by the user that's correct so when you pull up this little SV number here in our system called AA it'll tell you all of the check-in notes it'll tell you any technician notes all the information about the customer how to contact them any special requests all that kind of cool stuff now I'm assuming it's a like fifo based system like a first in first out kind of basis there's no like paying extra for like expedited service or anything like that nope we don't take bribes unfortun um so uh now there there are exceptions customer satisfaction stuff does come first and does it matter which technician gets to it first is it kind of just a I I'm open let's work on the next system and it's just whoever picks it up or yeah so we actually have every day on our schedule we'll have a role for a technician it's whichever technician is assigned to say diags they'll come pick up the first in and then they'll mark that they're on that so they get the uh they get the credit for the labor stopped by with Nick here who is actually assembling a rig so this is going to be a PC build and since has an AIO this is what a tier three yes this will be a tier three tier three gotcha okay and Nick was just off camera here testing everything out of the case beforehand one extra thing that they do that I thought was pretty cool was that they actually install Windows correct uh we do yes yeah before it's assembled in the case so they want to make sure everything is working beforehand so that they can minimize downtime having to disassemble if there's a problem once the the rig is together so it's important that they uh manage their time wisely because they have so much going on at the front desk speaking of let's head back out there they have a separate build uh well multiple build stations actually up front as well um doesn't really matter what's going on right it's just if it happens to go back it goes back so uh what we're supposed to actually do is up front are the uh Diagnostics this is that unit that we were dusting out before so it seemed like they had a bad motherboard and bad power supply so wow double so obviously yeah this had some dust I mean it wasn't terrible but it was cool that you cleaned it up for the customer what if it's really bad what if you like you know cockroaches or whatever else if we see cockroaches spiders anything that shows signs of life we hands off immediately we put gloves on we put it in a plastic bag and we tell our customers to come pick up uh their computer so if you do have something like that please check it out before uh bringing it into us we don't want to touch it and you don't want to touch it and we really don't want to touch it right give it a quick dusting or something first you know get blow all that stuff out before you bring it in here we do sell a $20 um air dusters so yeah take one of those up right the actually in the wine if you're checking out you can find a lot of the cleaning stuff right there in the in the queue that's good to note now do you have like a separate cleaning service like if I brought a dirty system which just Dusty no if it's just Dusty and we can get it off with that uh air compressor like we did earlier we we take care of that that's already like uh in the focus um if it's really bad then we we can um but typically we don't see systems come in that bad you can see here Philip found part of the problem with this motherboard it's got mangled USB these 2.0 headers two or well maybe 3.0 but yeah they don't look right another cool area that's technically a part of the knowledge bar is this little kiosk and you've probably already seen this in our Gear Up playlist of season 3 uh more specifically here at Charlotte this is a place where you can bring your own system and hook it up to an HDMI port uh for this monitor here and hook it up to power so you can check to make sure that your system actually posts before you're sent on your way now of course if you let the knowledge bar actually handle the diagnosis if they're going to you know fix or assemble your Rak for you they're going to do this but if you wanted to be Hands-On yourself say you just build a system uh maybe you built it in store maybe you built it right here and you want to test it before you drive all the way home this is a great place to do that I think this is the only store so far that has this sort of kiosk and I hope that it is continued in other stores it came in super handy for us when filming gear up and I have a feeling it'll be the same for others as well and now we've come full circle Sean looks like you're getting things back together now yep bad board and Bad Case Bad Case as well you said front I/O is giving you trouble on this one yeah the front panel is not turning it on is uh connected it to no good board still no Life interesting good on you for finding that out that's always tough when there's multiple issues right if it's not just one thing you're like chasing multiple rabbits in multiple directions so fun though you I'm sure I'm sure you love what you do right the fact for us it's like Puzzles it's so satisfying to have the thing completed fixed and what a way to end the video it's now it's all been fixed going back together I appreciate you Sean thanks for being so cool being on camera it's been a long day but we've gotten hopefully see just starting for some of us that was super fun I I mean personally I've always wanted to know what goes on behind the scenes of a knowledge bar and there's still so much that we didn't have time to ask you know these guys are really busy they all of their cues are are pretty much booked for the day uh and so they're they're having to move some stuff to the next day because they just they have so much to do but uh hopefully you guys enjoyed this one let me know in the comments section below if you want to see something like this again in the future these more behind the scenes videos are always just uh kind of just off the cuff you just have to go with the flow you know try not to interrupt them too much these guys were super accommodating and I'm very much appreciative I think this is going to be our last video here at the Charlotte North Carolina Micro Center I want to thank Micro Center as a whole for being so friendly for being so hospitable to us allowing us to film pretty much everywhere in this store all the employees have been great and hopefully we can do this again soon potentially with the new store opening in Miami my name is Greg thanks for learning with me\n"