if thats an INN, i want OUTT _ Hotel Hell _ Gordon Ramsay

The Transformative Journey of the Applegate River Lodge

As I stepped into the newly transformed Applegate River Lodge, I couldn't help but feel a sense of awe and wonder at the stunning makeover that had taken place. The room was fresh, vibrant, and warm, with no signs of the former stains or discoloration that once marred its surface. My gaze wandered to the bed, now beautifully made up with crisp linens and plush pillows, a far cry from the worn and weary state it had been in for years.

The curtains, which had hung on for 16 long years, had finally met their demise, making way for a new era of elegance and sophistication. The carpets, too, had undergone a thorough cleaning, leaving the space feeling revitalized and renewed. Every detail seemed to have been meticulously considered, from the tasteful lamps to the carefully curated furnishings.

As I explored further, my attention turned to the restaurant, where I was greeted by the warm smile of Joanna, who proudly showed me the new menu. The dishes were simple yet elegant, with a focus on fresh, locally-sourced ingredients that allowed each element to shine in its own right. From the roasted chicken with sage and lemon butter sauce, to the wild king salmon with citronel and grilled lemon, every bite seemed to be a celebration of flavor and technique.

But what truly stole the show was the outdoor grill, where guests could gather to enjoy a sumptuous barbecue lunch while taking in the music and merriment. The lodge's new musical endeavors were set to take center stage, with Dusty and Cammy handling the entertainment duties, ensuring that every guest had a memorable experience.

As I made my way through the property, I couldn't help but think of Joanna's words: "This place is going to roll." Indeed, it seemed that every aspect of the lodge was on the upswing, from the music to the food to the very atmosphere itself. It was clear that Richard had given his all to revitalize this beloved hotel, and his efforts were paying off in spades.

As I prepared to leave, Joanna approached me with a warm smile and a promise: "Dusty and Duke are working together, helping Joanna bring in income for the lodge, reducing their debt and paving the way for a bright future." It was clear that this family-run hotel was finally on the path towards success, thanks to Gordon's vision and generosity.

And as I made my final farewell to Joanna and the gang, I couldn't help but feel a sense of gratitude towards Gordon for giving them this second chance. As we parted ways, Dusty turned to me with a hint of mischief in his eye, saying "Duke and Melissa are handling the entertainment, while Cammy is taking care of the meals. It's going to be a wild ride!" I smiled knowingly, aware that I had left behind a family ready to take on the world – or at least, their beloved Applegate River Lodge.

As for Richard's infamous behind, it was safely out of sight, no longer a source of contention and tension. The lodge was finally a place where love and laughter reigned supreme, thanks to Gordon's intervention. And as I hit the road, I couldn't help but feel that this little slice of heaven would continue to roll on, spreading joy and warmth to all who entered its doors.

The days ahead held promise for this revitalized lodge, with plans afoot to turn it into a full-fledged destination resort. Joanna's words echoed in my mind: "We're not going to let Gordon down." The family was united, and their combined efforts would surely make this lodge the stuff of legend. And as I drove away from Applegate River Lodge, I knew that I had left behind a place that would never be the same again – a place where love, laughter, and music would forever reign supreme.

"WEBVTTKind: captionsLanguage: entonight on Hotel Hell I head to a Pennsylvania in why is the reception who delusional owner I want what I want I know what I want has completely neglected it oh look all those bugs cockroach to welcome me on the toilet having a number two way I'm just like I can't believe it and what I discover will make you sick to your stomach unfuckingbelievable has this thing ever been washed I don't even like to think of what I'm looking at this is truly disgusting that's not an in it's a disaster two years ago chef and restaurant Ken PES had a dream he bought the river rock in in Milford Pennsylvania a Charming Town nestled in the stunning Pocono Mountains just 2 hours drive from Manhattan it was a golden opportunity the light sh of bomans had come this way but soon after he got the keys the dream turned into a nightmare I was expecting to reach a certain number on room sales and I didn't hit one tenth of that I don't think Kenny has an idea how to run an inn and the few guests that do come are far from impressed there's nothing in the bathroom no shampoo no conditioner soap nothing we have to go out and buy some if I came in I would probably check right back out it was like old it's trying to be cozy but it's not it's hideous if I wanted to stay at my grams I could pack a bag and go stay at my grams I'm not going to a B&B for that if you buy an inn you got to step up and be an in keeper we need to fill these rooms we really do FY financial disaster Ken was forced to move out of his house and into the Inn I said Ken you're making the biggest mistake and he moved in and he turned get a miserable man Ken is now 48 Single Living in his crumbling in and hundreds of thousands of dollars in debt the more the hotel fails $2,868 and taxes that are still go the more controlling Ken becomes he just takes everything out on us to make our lives feel miserable just like his you don't feel very good about yourself as an employee kind of chips away at your sense of self I I don't know what's going on I I told you I'd buy a little time so I's down here everybody's walking on eggshells everybody's afraid to do their job they don't want to get yelled at clip come here yourself everybody threatens to quit it's a daily event yeah things don't get better here I'm definitely leaving you know what you really need to grow up and at your age you're a 48-year-old man just get the out of my face the progression of events has just turned it all into a hot mess and it doesn't matter what we do it's just a hot flipping mess River Rock in an American Beast way wow all right where's the reception right anyone in it's like a hallway not a checking desk unless she's behind there hello hello somebody's ashes are down there bloody hell just my granddad's house hello where's the reception uh this is it basically the reception should be out in a minute if you like I'll re it for you thank you very much well hello nice to see you it's nice to see you I'm Karen loan it's a pleasure to meet you I'm a little bit nervous then you know you were nervous yeah honestly because I just like standing here on my own oh well I'm sorry I apologize for that um it's confusing where's the reception desk it's right here this is the reception desk can I just quickly show you something yes I know I don't mind getting stuck in well oh dear oh dear that is pretty bad yeah that's not very pleasant that's not at all Pleasant uh so would you like to go to your room uh yeah follow me this way okay how old is this place this hotel was built around 1880s I take it was decorated in 1880 as well it kind of looks that way for the first time and the last time it's been a while for the rooms there is a closet over over here are they special hangers just for me oh y wow wow I think the coat will stay what is that extra extra carpeting we just got new carpeting here okay so it's uh save for repairs I've never had free carpet in my ward before okay just check my view look at those bugs and the blue bottle is stain for the week there's like a little Forest of them down here we give these to your cleaner sorry it's like an insect fun truthfully in the fall there was like a ladybug problem you bring an an in guest and oh my gosh there'd be like you know 50 bugs in the room and so Ken and I would take care of that to get rid of the ladybugs for the people to stay um now they've died and look at this here I think that's a cockroach to welcome me on the toilet having a number two I'm just like I can't believe it look at that never had a cockroach committee welcome me on the John let's get out of here well what else is on this floor well this is the owner's quarters and all these bits of furniture here do people literally sit that seems to work well to for Internet service out here okay so this is the Wi-Fi chair yes it really is I'm going to bear that in mind if I need to check my emails it's very sketchy at best okay far worse than I thought through Gordon's eyes I was like wo it's totally neglected now I will uh I'll unpack and get ready for dinner okay welcome to Milford it's a joke had it go it was horrible the place is filthy filthy my first impressions of the Y have been Dreadful at least I can take my mind off things with some TV nothing look at that I knew those shitty hangers would come in useful for something come on can't believe I'm going to miss The Simpsons come on damnn this is embarrassing $110 for this hole just the general hygiene cleanliness is just shocking the Wardrobe is full of crap and there's no excuse for dead insects and filth everywhere it's like they've given up and no one knows there's a hotel here because it's just not fit to rent these rooms out for the public I mean look at it if this this is what the bedrooms are like God knows what dinner's going to be like so far at Milford Pennsylvania's River Rock in I've discovered outdated Decor bugs Galore look at that I've never had a cockroach committee welcome me on the John and a TV that last worked in 1982 I've heard that the owner is a chef so maybe the restaurant will be the river Rock's Saving Grace okay good to see you meet you and it's Ken isn't it yes sir is this American beastro outside yes is it a classic beastro is it yes everything made from scratch that's nice you're a chef by trade yes I am are you not in the Kitchen Tonight uh no I'm not working online so you've retired from cooking somewhat running the past maybe or I'm running the other side I'm just watching all the food and letting and sending everything out it's hard to run this whole place by yourself I have so many years of experience I thought that when he hired me he'd be able to let go a little bit in now way that I could get this job done but he just can't seem to let go um and how would you rate the food 1 to 10 seven or eight and if I asked you to rate your runs out of 10 what would you give them four or five I'm now myself about dinner let's hope that the food is better than the rooms sure the concept of an American beastro serving fresh local food in a country in makes perfect sense but I can't make any sense of this menu oh um so I'm getting a little bit confused cuz we've gone Mexican on the quader we've jumped down to to Thailand and then we G Italian for the calamari what what American Beast yes yeah wow um what would you recommend on the menu we do a house smoke trout I believe that it's a golden trout from uh Northern California comes in Frozen you're recommending that I eat frozen trout from Northern California you know Chef it it it it's it's been only Frozen Once your head is sweating it's a little high in here sir you're dripping it's me I'm sorry I feel like I a leak in my B your bold head who puts these ideas together that would be Kenny show okay um so give me a taand players yes sir yeah uh entree dying to see that I'm traveling around the globe in Milford enjoy I'm appalled I was promised an American beastro instead I get a sampling from around the world I was expecting fresh food but I get recommended frozen fish what's going on here your Tai sampler Chef are they made in house no they are not no thank you James it's wow it's just Frozen crap reheated and how can you make slice of chicken look so Bland I wouldn't give that tie experience to my dog L6 is on the fire too James I'm struggling yes sir where's the chef from is he a local boy yes he is I think left to his own devices he do very well he's very limited on what he can use for ingredient wise because he doesn't do the shopping who does the shopping now Kenny does the shopping so he's almost like cut the balls of the chef off yes sir M6 M14 menu at the river rock is pretty much outdated uh it's Kenny's menu it's been here for years I don't agree with the menu but it's he's my boss he pays my my salary and still going to get to that point where you're just kind of burnt out hi Gordon hry how are you tough on this one what did you do here I bartend and I help manage Ken's the chef and the chef that's cooking is not allowed to cook his own dis is yeah it's almost like he's sort of cut his balls off well it's kind of what he does with all of us oh really he defl you strips your confidence won't let you make any decisions executive or otherwise that's crazy and it's it's a lot of micromanagement why' you stay here and I'm a loyal dog unfortunately I'd bend over backwards for him but I'm that Bone's wearing thino Chef Ramsey that might be the golden ticket thank you thank you Jesus Christ Al Mighty it's like someone's just dropped a T-Rex foot on my plate holy that's the valano chef honestly in fact that might be a small valdano Chef oh that's a small one yes sir I mean it's like a meal for eight that valdano can feed an Ethiopian family of 40 you know what I mean horrific this is not what I would expect in a country in it's worse than a nasty Roadside Diner I feel like I'm eating a flip-flop with mayonnaise Ken the owner looks like a zombie sleep walking towards disaster it's time to get everyone together and see if I can wake Ken up how much money are you losing per month right now about 5 to 7,000 a month and that's on the decline correct if those rooms aren't that busy why are they so disgustingly dirty they they they're dirty because I didn't check them it's almost like we're robbing customers when I arrived you gave your food seven or eight out of 10 yes but the food was Dreadful Seth how long have you been cooking almost 18 years as a chef 18 years in the business are you proud of what you serve personally I don't it's Kenny's menu it's on the menu so I want what I want I know what I want you can't hold people's hands in this business if you don't fix this in they've all lost their job I honestly think that Kenny needs somebody to open his eyes so that he can see that everybody that works for him is capable and we're dependable and we're here to help him increase his business and make it successful and nobody sced hurt him I'm here to help it's impossible cuz you are not helping yourself and it's not as if you're the captain of the Titanic you're the iceberg yet you haven't stared at yourself long enough in the mirror and actually understood where the issues are you're looking at them good night me a Jesus I've had about all I can take for one day it's time to get to bed but based on how nected these rooms are I need to know exactly what I'm sleeping on my black light will reveal any bodily fluids pre previous guest have left behind St off on the bed oh Jesus Christ that has got to be Seaman this is Hotel Hell before my first night sleeping at the river rock in in Milford Pennsylvania I decided to check it out with my black light to make sure there was nothing I wasn't seeing and I was appalled to discover a vast spread of bodily fluid stains has this thing ever been washed people will pay to sleep in this bed unfuckingbelievable there is no way I'm sleeping on these sheets tonight luckily I came prepared oh I forgot to turn off the lights oh man that was rough hopefully a sh will wash away the of those awful stains look at this thing me it's like being in Danny DeVito's house a shower come on I feel dirtier now than I did before I got in here free I don't think the staff or the owner have any idea how revolting it is to be a guest here I want you to come upstairs with me I want to show you something place all of you time for a wakeup call good morning good morning these are the guests that have been staying in the hotel now you've all experienced over the last 24 hours a sleepover and what I'm here to do is to help fix this place I can't do it without your feedback my biggest complaint was this morning when I took a shower um I had water up my ankles before I got out my shower head I probably showered from here down cuz the shower head hit me about here there was like bugs on the floor and then I was sitting on the bed and then I saw a bug on the door too I have back problems and this morning it was really hard to get out of bed um just cuz you could feel the Springs the big question for me is that on the back of last night's experience who would stay here again a little raise of hands I probably wouldn't come to stay again really no one thank you very much indeed thank you thank you I hope Ken is starting to see how his lack of effort at the Inn is driving guest away there's one more thing I want to show him if this doesn't wake him up nothing will I'm going to show you something that is pretty horrific come in uh just stand over there please three you glasses on brace yourself Karen oh my goodness I'm disgusting it's awful I didn't even like to think of what I'm even looking at it's like a Galaxy this is foul absolutely foul I'm CH shocked a little bit it's disgusting it's truly disgusting the seeing this makes me sick to my stomach oh dear I don't know what to say I mean I'm just it is a horror show it was horrifying I was thinking how many times have this room even been rented without being cleaned for all that to be there Ken you're running a hotel not a brothel it is disgusting start taking responsibility I've discovered some disgusting things that the river rock in horrific food I give that to my dog dead bugs it's like an insect funeral home and I've worked out what the source of all the problems is it's Ken and it's not as if you're the captain of the Titanic you're the Iceberg he's in way over his head and making everyone's life miserable as a result and his incompetence has let the Inn fall into a shocking State like Galaxy it's awful I don't even like to think of what I'm even looking at this is truly disgusting it's a true slap in the face I apologize to everybody who slept there before that I put you through that I think it's horrible I hope Ken realizes now that there's more to running an inn than just owning an inn this place needs to change and change fast yes we need garbage bag at least way to get stuff first up the Inn needs to be cleaned so it's a place fit for paining guests to stay in I put the whole team to work to clean the in from top to bottom and I'm going to address the worst problem myself hello Madam Hi how are you very well thank you is there any chance I can put this through a wash yes when do you need it by by tonight that's definely you mind but can you do a sort of extra strong cleaning product it's pretty Rancid okay so uh be careful we'll be done thank you byebye careful we don't catch anything wow place is looking so fresh while the staff finished cleaning the Inn I want to have a snoop around the kitchen and see if there's any more clues as to how Ken is running this place notes everywhere who writes notes like this why do I have to ask weakly for the fish to be eyes down do not take this sign down do not take my pens by your own if you use this drill replace it or I'll buy a new one with your paycheck blood to Hell Charming can definitely have issues bloody H if you eat these cookies take one to your next job interview I mean my God I'm surprised anyone still works here this guy is incredible that's not management this is insane I can't believe Ken is so passive aggressive with his staff I need to talk to him and find out what the hell is going on I come across all these little notes about don't take this if you do take it to your next interview you tell me what's going on I I don't like being taken advantage of I have some hard times with things that they do but why aren't you talking to them why aren't you leading them why aren't you motivating them why aren't you getting close to them the secret of any good management is about communication understanding and putting yourself on their level maybe I I look at it as they should be on my level who you kidding come with me I want to show you something take a seat here Ken thinks he's managing his staff but I think he's bullying them he needs to see how he's making them feel I've set up a monit in one of the bedrooms and I'm going to force Ken to watch a staff meeting I think this might bring about the change this place desperately needs stay here are we back in 5 I came here to help what I'm frustrated about is what I'm discovering I snooped around the kitchen I come across this a cookie jar if you eat these cookies take one to your next job interview we call those Kenny's nasty Gams I mean is this a joke this no that's real I put those notes up because my staff needs reminders for me to tell them to do the simplest task they can come off as degrading but I don't know if they get the hint the any other way what in the hell is going on look at this one don't take my pens buy your own I think he hides behind he's afraid of com it's passive aggressive Seth how does that make you feel he causes us all to be discouraged in the job set we have there's so many people here that really know their jobs well but we have become discouraged and when people become discouraged they don't do the things that are necessary there's no gratitude like so when you say to us why why are we like this we're just spiritless he's really just sucked the Soul at every one of us he's just a spirit sucker honestly I've locked Ken the owner of milford's river rock in into a bedroom where he can watch a staff meeting on TV if you eat these cookies take one to your next job interview the staff have told me his management style has destroyed their morale is this a joke is this that's him every day there's no gratitude like so when you say to us why why are we like this we're just spiritless he's really just sucked the soul at every one of us individually over the period and length of time he's just a spirit sucker honestly amarie's comments about me brought tears to my eyes her especially because she's one of my closest friends it did hurt me what do you want to see change from him let the people his team do the work that he's hired us to do this place can succeed providing that you stay on track you've got to stand up to him let me go and get him I hope that scene that finally got through to Ken it's time to reveal to the staff that he was upstairs watching every word wow of what my staff thinks about me it's Awakening it it really saddens me because I would do anything for them and I feel that they don't see that I need to change I uh watched everything you said and I apologize I never wanted to suck the life out of any of you and uh I think I control this place but realize maybe I don't need to control you have a good team here and if we are going to move forward you have to give them ownership of their own areas and Seth yep you've got to get that mojo back and I'm falling back in love with what you've employed to do Karen you care and that's what being a good inkeeper that little Personal Touch mhm you should have a a hold on the inside of this business as sort of filling the place like the in hotel manager so I want you to have that level of responsibility I think what I learned the most was that I need to give people the opportunity to run this place I can't micromanage like I always did I really hope that he backs off and lets us all do our jobs he just has to put the faith in us and I know that our team can accomplish anything I think Ken's warming to the idea of change but I don't feel I've got to the heart of why he looks like a man under such extreme pressure Kenny have you got two minutes sure thing come in come on in there's got to be more to this than money yesterday in many ways I started to believe You' you'd given up today we turned the corner we' got to stay on that track I thought I I thought I could control this place and it didn't work mhm it's not working it seems like the pressure you're under it's not just Financial right in order to buy this place I borrowed from my brother I said I think I can really make this work and and the price is Affordable would you help me after we met with the owners he went to the truck he says how much do you want me to write the check out for wow wow he's my idol and my mother too my mother it wouldn't happen without her help either I said I could move to this Restaurant to this place and the only way I could do it is I need some money from you I needed $50,000 and she also said just take it so both their houses are tied into here so if this place fails you have let them down and yourself this entire place wouldn't be here without my brother and my mother's help I want the business to succeed so they don't have to have a worry I don't want to ever let them down and you can't do it alone yeah I know do you have a girlfriend in here or no no don't take this the wrong way but it needs a it needs a woman's touch yeah it needs needs a bit of a feminine approach it needs that kind of love no yes it's been kind of rough there's been no lady in my life because I haven't been had a chance to go out there and and even meet or date women I just want to meet that special person and just big deep breath it's the first time I smiled in a while good the river rock in has come a long way from where we started the ones filthy in is now clean and Ken the owner has seen the error of his ways I apologize I never wanted to suck the life at any of you but before this place is ready to welcome guests the staff need to understand the true meaning of hospitality this place is definitely on the road to recovery but I think this team needs some training so I've asked a very special friend Ramesh sedani from Caesar's Palace to can actually show them how it's done hi Gordon good to see you how are you well on deep than how are you I'm great please Legacy it's so nice to see you it's great to see you so the customer focus is critical isn't it very much and in your mind what are the golden rules on in the first 60 seconds you have to approach a guest with a big smile on your face because that just opens all kinds of doors find little ways to to make a lasting impression on that guest and let them know that their comfort and their enjoyment is your primary objective sounds simple but it's not that simple is it if you practice all the basics the rest of it will just fall into place it has to be natural people know when you're not being sincere the good news is the team here you know their heart is in the right place but they are clearly lacking training the owner doesn't smile that often so okay all right let me go get the team okay thanks fores Kenny we got someone very special I want to introduce you to please come through I'd like to introduce you to a very uh very dear friend of mine please my name is R raes very nice to meet you he's from Cesar's Palace he's flown in from Vegas I asked raes to come and teach you how to greet customers holy mael he's the guy that runs Caesar's Palace coming to teach my staff how lucky of a guy am I he's here to help you and to show you within 60 seconds of those guests arriving through that door what we need to hit First Impressions go wrong they never forget it okay why don't we have a look at what they normally do stop straight away and we restart okay okay stop as soon as you see a guest coming through there you can come out here and reach for the door open the door and have a big smile on your face it look like you just lost your arm here we go bollocks okay put a lot more into it okay it's got to be good afternoon it's great to have you here welcome it was kind of hard I'm going to work to get better at greeting people good afternoon nice to have you here here welcome to the river rock in thank you very much stop before he extends his hand out to you you should have extended your hand out to him I feel like I'm being yelled at by a drill sergeant you're out on the stairs Karen your turn Karen you have an incredible smile that was a little nervous Gordon's in the back and he's chanting you know you could do this you could do this you know and give it a pet talk here we go good afternoon I'm Karen Welcome To The River Rock good afternoon my name is James San Filippo I'm here to check in welcome Mr San Filippo come right this way I see that you'll be staying with us for the next week yes ma'am possibly more of of course that would be wonderful uh we have you staying in our KingSize room which is on the second floor absolutely lovely room with a pretty view out the front of the house so that's a nice place to bit nice finally amazing Karen is a superstar she really is that was very well done Gordon helped me realize that I have people that I can rely on and instead of being the Hands-On owner I should be more of the overseeing owner which I really need to be very well done very well now that rsh has taught the staff how to make the right first impression I'm going to try and help Ken boost his self-esteem which will make him a much better inkeeper Ken meet Barbie Barbie meet Ken pleas nice to meet you nice to meet you I've flown in Barbie hatch a Hollywood stylist to give him a new look this one's a little bit too big for you a different shirt maybe kind of while Barbie gets to work on transforming Ken I want to check out the in's website and see if that's also in need of a makeover okay this is supposed to be the Wi-Fi chair and I can't even get any signal one bar there's amazing competition in this town so in order to stand out and sort of be somewhat different you do need a great website my goodness the opening page of the website looks as old and frumpy as the interior of the bedrooms I mean so dated it's like it's been put together on a $20 budget shocking he obviously doesn't realize that 80% of hotel bookings are done online today so if you've got no decent website to follow then you're absolutely screwed uh come back to me signal let see it's great it really works you don't have to put on a park just thr around your neck you're done let's do it thank you so much you're so welcome Ken take over is finished and I'm going to take him out on the town but first let's see what his staff think your new inke keeper very very nice yeah yes very handsome let's go I'm taking Ken to a local bar I think that meeting the right girl will give him a great confidence boost the sort of positive energy that will light up the river rock and make Ken a pleasure to deal with what a lively little place take a seat how Dapper does Kenny look he does doesn't he Thank you new new new design how could that man still be single sing Kenny single oh we got to find you a milk we do know someone really do invite a dinner tomorrow tomorrow at River Rock in yes tomorrow night yes relaunching tomorrow relaunching tomorrow going to be awesome so can we have a little toast to Kenny finding a girlfriend girlfri to Kenny come on girlfriend it was it was really great Eagle boost I felt like the king boy he really set me up thank you very much if I fail now I'm really a loser big day tomorrow see in the morning that's what she is good night thank you good night honestly I've never seen a man change so much um let's just hope he's not late for breakfast in the morning cheers to cheers to Sal ladies my design team worked through the night to transform Milford Pennsylvania's River Rock in and now it's time to reveal the changes to Ken and his team good morning good morning how are we very good good Seth how you feeling great great excellent all of you this week have really put so much effort into get this in back on track so I'm greatly appreciative for your efforts it's only fitting okay that we start the relaunch with a proper sign take a look at this it's not the old sign from the old restaurant it's a beautiful sign River Rock in and restaurant the best food and lodging in the pols how cool is that that's very cool does it look nice beautiful it's wonderful thank you okay ready to go inside yeah excited let's go come through are you ready it's a beautiful place to live and stay oh not a place you got to come and die first off we have a stunning color on the walls gone is at hideous paper so now it's in keeping with a rustic charm and all the bugs are gone too the changes are just incredible I'm I'm a bit overwhelmed by them I'm Blown Away totally Blown Away we replaced that dinosaur TV with a new flat screen guess what it works okay replacing the mattresses stunning linen oh my goodness new table lamps and guess what gone other spunk stains Karen the only Milky Way from the skies above yes Karen it's what do you think I I think it's absolutely beautiful it's still a country end but it's a country end of the year 2012 let me show you the room next door please this is incredible this is just amazing Gordon just did wonders here oh by the way what I've updated your router okay so you can have Wi-Fi in in the room inside the room oh my God how cool is that amazing hello I'm Blown Away you're Blown Away Blown Away excellent oh wow please come in wow look at this come in come in come in holy when I first arrived the check-in was so confusing now the guests come in they sit down we offer them A coffee glass of water and then we'll go to actually booking them in online how cool is that that is am now how much do you spend on linen a month a fortune a fortune underneath tablecloths you had these stunning natural tables which were just been hidden at a ridiculous expense focus on the linen upstairs in the room before Gordon was here I just had a restaurant now I have an inn I have a destination I can't wait I'm looking forward to the relaunch tonight we're going to have a lot of fun you like this thank you yeah you like it good man with a new decco and R's expert training hello welcome to the river rock I'm Karen along with a newly inspired Ken nice to see you how you been enjoy your dinner the river rock is in a much better place time to go when I got here Ken honestly that guy was a hopeless inkeeper almost like someone had given up but yeah we've turned him around it's almost like he's sort of he's got his mojo back and now a river rock has every chance of succeeding I tell you what I've seen a lot of Skies but not quite a Milky Way like that me as I prepare to leave guests are arriving for the relaunch and I noticed some familiar faces from the bar last night and as promised they've brought a friend how are you my Dy nice to meet you she's going to meet oh you're the D have a little peep have a little peep have a little peep First Impressions he looks cute looks cute nice I can feel a good night coming on Wow Joey I need three onion soups two fish cakes and fish fingers with Ken trusting his staff and not micromanaging he's able to spend more time on the floor salute my friends leaving time to charm the mils of Milford hello how's everyone to welcome and this is hi nice to meet you nice to meet you follow me voice is come on wake up I was excited to see them she was very pretty I look forward to talking with her here we go ladies thank you so much salute my first impressions of Ken he looks cute U very gentleman likee see how the night goes salute ladies thank you very much the Inn is buzzing and Ken has invited some very special guests to see the place at its best and this is my brother oh how are you sir likewise good to see you too and my mother hello Madam how are you how are you very well thank you nice to meet you there's no words to express how proud I am of done it upstairs the guests are loving the new rooms and downstairs they're loving the fresh local menu that Chef Seth and I put together really really good before I can leave there's one last thing I need to take care of can I have your cell number please not for me for Ken come on thank you amazing listen thank you so much for coming tonight I really appreciate thank you Ken come here okay now how you feeling I feel wonderful honestly at the beginning of the week I thought you were going to sort of almost I suppose fall to the Wayside but you bounce back and I'm grateful for that thank you I'm grateful for you oh and one more thing give sell number it's for you can't have a better wingman than Gordon Ramsey holy he gave me a number it's in my pocket no more sticky notes nothing let them do it yeah okay I love you this is the greatest thank you so much Gordon made me realize that I should be less of the Hands-On owner who can't see the forest Through the Trees from here on I'm empower emping my staff to make their own decisions and I'm going to support them no more micromanaging for me what a week what a Galaxy me tonight on Hotel Hell I'm in Oregon trying to save a family run hotel that's way way out of control holy the dad is a stoner hippie I'm not a businessman why are you talking so much I'm going to knock him on his ass and the sons are at each other's throats grow up and turn into a real man you my God and Mom is drowning in debt you owe a million on it yes can I fix a business where they spend more time getting high SM than working it definitely smells of a business that's run by Stoners yeah I know the Applegate River Lodge is located in beautiful Applegate Oregon The Lodges nestled amongst gorgeous Rivers Lush Vineyards and Bast some of the Northwest most stunning views owners Joanna and Richard Davis built the lodge 22 years ago Richard actually designed the the lodge and built it having that much workload a stress is just unbearable once this labor of love was completed Richard decided it was time to take a break and relax for 20 years the couple got divorced so Richard now lives on sight in a hut next to the main Lodge my given name was Richard but at this stage of my life I just go by paw but the Applegate River Lodge it's been a way of life here for my family for about 22 years right now my duties are making sure that the energy that was given to me to Stuart is here on the property at all times and yeah it's pot grab my guitar see where is my guitar while Richard is looking for his guitar back on Earth his ex-wife Joanna is desperately looking for the money to keep The Lodges doors open we could easily lose anywhere from $5 to $15,000 a month just because of lack of business what's going on see I got new reservations coming up what are you doing nothing just screwing it off I actually in my motor home I rented my house out did you need something no I'm just hanging out I don't see the Applegate River lies as a business never have never will all the pressure of running the lodge falls on Joanna's shoulders she had High Hopes her two sons Juke and Dusty would take charge of the business I just totally disagree with what you're doing should be none of your concern there's a big window you don't have anything to do with this godamn restaurant but their constant fighting has gotten in the way my brother and I have a rocky relationship and uh led to fist fights and all sorts of arguments the brothers refuse to work together so dusty runs the restaurant and bar as a separate business I I'll grab you a menu and we can get you something else with his girlfriend and head chef Cammy way too much olive oil on him they turned him back while Duke and his wife Melissa used the hotel's lobby as a concert venue organizing Regular Music nights how's everybody feeling tonight Dusty's a lot more into deadlines and numbers and I'm a lot more into feelings and ideas and Concepts a lot of people say there's too much cos smoke and too much music too much of this and too much of that too much fun that's not my take on it and if that's not enough of a headache for guests trying to sleep Richard holds after hours Jam sessions what time is it 1:1 that music I have had to comp some rooms here at the lodge if it was too noisy for them or they didn't think the room was clean enough e there's spider all over it so gross I've had to cop in quite a few rooms unsurprisingly the Inn is hemorrhaging money dragged down by a co-owner who doesn't treat the lodge as a business and two fighting Sons if I can't get this family working together their business is doomed this Lodge is my life it's a legacy to carry on through generations but the family is so dysfunctional that Gordon's just going to say you know what I can't fix you guys we have to save the business we have to save our family I think Gordon's our only hope my first time in Oregon beautiful countryside I'm on my way to the Applegate River Lodge now if they got a lodge here and they're not making a fortune they must be doing something seriously wrong that is beautiful my goodness me what's that dump and what's that smell are you ready to go back to sleep troop Gastly wow hello it is huge but it's so empty where's all the furniture and where is everybody am I too late wow press the button for the buzz to summon a human with answers you are kidding me just relax I got to do exactly what I'm doing hello it's like this place hasn't been finished off inside hello hello hello where are the guests supposed to sit hey hey hello what are you doing I good I I thought you'd gone no I was uh just hanging out uh sorry I didn't catch your first name Richard Richard but around here they kind of call me PW but po but PW but PW but we're just but Lings all of us Sur around here do you normally run from desk this Bell goes to my room okay and then when music starts coming I turn it over music the music program we're going to do tonight uh says the music there's a band playing tonight yes and then we'll probably jam out later in the butt Hut what is the butt Hut just help me would you like to see the butt Hut uh I'd love to see the butt Hut okay yeah this is where you run the reception from the but Hut yeah wow this is the but this is where me and troopy hang out tr get up smell what is that smell incense they're right here incense that is a strong incense Jesus but that doesn't smell like the smell I've just smelled yeah it's herbs it's a medicinal herb I love herbs especially the freshness of them you can use it for cooking if you want to do a really nice fetuccini okay was it like this yeah it's like a basil wow it has a nice smell to it me that's definitely not basil is this cannabis yes so we smoke by that's what I could smell the minute I came in here yeah what you want me to do is this legal here yes I use a medicinal herb before you put your hands back in that cookie jar do you mind if I see my room it's getting a bit late oh oh I'm no I'm done for a while okay you're done for I medicated you know so how do I get to the room I'll show you this is a first the owner of this Lodge is as high as a kite wow look at this place he probably hasn't even noticed the place has no furniture this is the catlan room catlan room thank you yeah it smells like cattle in here wow what happened to the carpet the dog have an accident you know we party a lot here so you're going to have liquor who knows what's on these carpets right what is that that's just bugs oh bugs bloody hell yeah oh and a crispy dirty long leg that's disgusting and this is your view out here I didn't notice the view because of the carpet my God what a stunning location it's Paradise it truly is yeah I say I mean this place is stunning shame is so filthy Richard so the bedroom's up here right right what in the hell has happened to this carpet I haven't been up there in a while there's more stains on this carpet than inside Hugh hepner's w I told you they party in here no but how I mean how many come look at this car every room's got those stains on them you know and what about the cover on the bed when was that from 1970 you have talked to Joan about that Joan that's your wife ex-wife ex oh damn yeah damn yeah she wants to be a business where she should be it's not a business to me don't ask me finances cuz I would be lying if I told you I knew anything I don't let's catch up later I'm going to unack my bags okay thanks for the update this place is disgusting wow and it's hardly surprising seeing that the owner doesn't see it as a business I need some fresh air he clearly doesn't care about paying guess kids don't do drugs you'll end up like that useless I've just arrived at Oregon's Applegate River Lodge hello the hotel lobby has no furniture it is so bare in here the rooms are disgusting it's like a basil and I've discovered one of the owners is a Carefree hippie it's not a business to me Richard says his ex-wife is the businesswoman here I hope she has a better head on her shoulders hello Joanna Joanna God nice to see you nice to meet you so you're Joanna who was married to Richard yes that you deserve a medal um and what did you do well let's see I check people in I do the banking I mean I'm I'm the only one in the family that's ever you know taken care of the books and made sure that the mortgage payment was paid and why is it all on your shoulders you just sound like the only one who actually in control of this I am the only one always been no he's never even looked at the checkbook I'm really tired I'm getting tired of holding everything up and it's getting old driving through here those Vineyards the mountains I mean you must be making a fortune well you know I'm well I owe 990,000 on this and we lose from $5 to $155,000 a month this is crazy yeah but how can the business not be in profit that's my I I don't know I don't understand no that's that's what I need you for I honestly having seen the lobby and my bedroom yeah I can see why the hotel might be struggling but surely the restaurant must be making money with that view on the river like that well the restaurant is run by Dusty my younger son okay and then Duke and his wife run the music end of the business what percentage of the profits did you get none bloody hell it sounds nuts I know it sounds nuts I just crazy wow I mean look at this place it's like a missed opport Unity beyond belief I mean I that's what everybody tells me everybody say you got a gold mine here and I go well so far I haven't found the gold this place is a patch of heaven so I'm shocked to hear it's not making money I can't wait to hear why Joanna's Sons aren't contributing to the lodgy finances nice to see you first name is you Melissa Melissa G nice to see you too well hello how are you likewise my pleasure good to see you J right yeah so this is set up for the concert yeah I run the sound okay mixing yeah okay great and how much does it to get in it's $15 $15 $15 yeah so out of that $15 charge how much goes to month none none wow let's let's have a quick word outside the place has got a million dollars debts yeah I know and it's and and and I've been sitting waiting and I I can I can relate I think I know what's going on here when was the last time you had a smoke way earlier this after the 20 minutes ago no no no no this morning this morning definitely relieves stress but it definitely smells of a business that's run by Stoners yeah I know Juke isn't taking any responsibility for the lodge hopefully his brother will have a better excuse for not sharing any profits with his mom Gordon wants to meet you hello hello Dusty Dusty uh lucky Dusty by the sounds of things oh yes of course I would say hello hi camia camia nice the chef right yes okay great I'm a very hard worker I think Gordon's going to like me uh so are you making money here yes sir how much money did you make a month uh last month I made about 12,000 wow so you make about 150 Grand a year uh with everything working right yeah and you don't pay a dollar profit to your mother profit excuse me the business is a million dollars in debt you make a shitload of money and your mom gets nothing I was shocked that Dusty makes that much and that bothers me because he should help me out financially known for well that you stand to inherit this business there's still not a penny that goes in to reducing debts and this is your mother correct I've really devoted my life to this place and to be treated like I don't care about my family and don't care about this business it really cut to the core and I have no problem telling him to get the out of here I'd give you a kick with the ass if that was my son I don't understand why the boys are just in it for themselves why can't the business workers one and everybody pull together well you haven't done a damn thing around here I work hard here and I don't see you do thing because you can't take any criticism without wanting to punch my lights out incredible how do you feel about this shut the up both of you it's him he hates me what would you like me to do what would I want to see you grow up and turn into a real man I want to see you like you're a I want to I want to see you be able to go and my God no wonder this place is on its knees you I'm at Oregon's Applegate Lodge and I thought the answer for saving this place was for everyone to work together you can't take any criticism without wanting to punch my lights out but the boys can't even talk to each other this guy tells me he won't even be my brother unless I clear not just the lodge that's falling apart you my God people have heard about my visits and both the hotel and restaurant are booked for the night and right this way guys I feel sorry for all of them hi there come on over here I'll check you in how you folks doing tonight and I'm sorry about the furniture in the lobby they haven't got any please take a seat on the stairs the guests don't look impressed with the hotel and neither do the customers in the restaurant but at least they've got Furniture to sit on here guys oh that's right out of here for you guys oh man okay fire up you got your TR tip I'm not looking forward to going to the dinner service with Gordon um the interaction I had with him beforehand I just know it's going to be a nightmare every okay with him soup was pretty cold and didn't have any salt and then water and potato my apologies potatoes here that is firing off guys and we got cream T strish coming right guys the dog at the table is that normal that the dog does it sit there like that in front of customers yes some request him to stay some call him over yes some customers call the dog over oh yes of course food's that bad while I'm trying to figure out what's wrong in the restaurant guests in the hotel are enjoying the unique charm of the Applegate lch the goober of some kind here you know look at this you got your dry cleaner hangers I just don't to know about the bear though I mean that's kind of oh my gosh where's the TV I hope the restaurant better than the rooms Dam I need that thousand island that goes with this one here um ketchup okay we're gotting ketchup to a ranch and that it'll be a thousand right here okay what was that ketchup in the salad yeah what for for the Thousand Island hell I can't believe this restaurant is making money the guest must be coming for the view because the food is Dreadful this says grilled salmon with pepper but it tastes like you literally just sprinkled it with sugar the salmon is frozen I I'll be more than happy I'll just take that off your down certainly I can't stand to watch another minute of this thank goodness dinner service is almost over because this place is a joke oh dear got 2 minutes I'm embarrassed I'm amazed you're still open there's no standards in here I don't believe that there's no standards you got a river running outside your patio with salmon in it and you're serving frozen salmon where's the standard then what we do here is not you may be able to manipulate your mother but you are not going to pull the wall over my because you're playing at run that's been given to you you haven't actually worked for this have you you grew up here so hey M I want to be a AR restant her this week without your mother in this Lodge you're it's nearly 10:00 when many Hotel guests will be thinking of heading to bed but the music concert is just about to start we've been doing this for 20 years we've been playing music I think Gordon's going to like it this is the noisest hotel ever been oh my God I don't do drugs so never thought I'd see a dancing mushroom but I was wrong know who this is I recognize the smell it's like the summer of love these people are weird but they sure are friendly there we go EXC nice to see you I love you too is this a dream is this happening so are you checking in I'm so sorry welcome to the mad house your room is um up these log stairs right behind you here it's insane how guests are trying to check in over this racket if I had arrived to this I would have gotten on the first plane back home I don't think I'll be able to relax here I can't really escape the sound wow and the longer the music goes on the more guests complain or anything you guys want to come back here you know what it's on me tonight okay we're going to make you happy no matter what okay all right with Joanna giving away rooms for free the LOD is losing money pushing this hotel further into debt hey thank you guys so much for being a part of this how about it one more time for poly rythmics it's way past midnight and with a band finally wrapping up it's time for me to get some sleep before I dive under those covers I'm dying to see what's on top for them that is disgusting I am not putting my head on that pillow ah I just touch that it's like a mosaic of the Sean look at that disgusting oh look at the lampshade look at that how can they charge money for people to sleep in this filth wow this is definitely a night for my sleeping bag right lice out oh come on it's like trying to sleep above a nightclub oh holy I'm going to jump out the window this is crazy for next cleer work oh for God's sake hey Gordon it's my first night at Oregon's Applegate Lodge and there's no way I can sleep over this dread noise I've had enough hey Gord yeah know I'm trying to get to sleep up there we got two seconds yeah je thank you this is insane my god um how on Earth is anyone supposed to sleep with that racket C can you get the family together yeah and can we just have a a meeting together holy I don't know what to say I'm I'm I'm struggling I've never seen anything quite as shoddy as I've experienced today and I I I'm I'm wondering why this place is still open how much money do we make tonight how much money did you make about 1,500 bucks 1,500 how much money did you make tonight uh a couple hundred couple hundred about 500 but with all the noise complaints Joanna had to comp three rooms isn't that right absolutely you two make a profit but your mother loses money it does not make sense nobody said we were sensible people oh we're just blessed people having a million dollars in debt is not blessed first of all you don't understand what you're talking about you're talking business MH you're a businessman where's the bus I'm not a businessman and I'm don't try to teach the people to be business people it's this is our home no one knows the difference between a hotel and a home and does anyone else know how much stress and pressure you're under um you know I do what I have to do to to keep the doors open you know can we just quit talking about money Richard why can't it be financially secure so that both kids we are financially which we are not well you can laugh at this and laugh at that and we just want to make everybody happy man listen it ain't an issue with me you're refusing to look at the issue because you and your sons are taking advantage of Joanna no it's not an issue so why are you talking so much it's not it's straight up everything you say to me I'm just ignore I'm going to knock him on his ass you think I care what you think about me Richard don't don't you go have your cigarette I'll go have my cigarette relax a little bit then we'll come back and then discuss this I'm not going to argue with your father I'm just going to call it as I say it this Lodge needs to be run by a business and when I listen to your mom stressing out about payments and you two going off running your own little businesses because you two are button heads it's a disgrace this has to stop because right now this lady's suffering yet your heads are so far in the sand that no one can actually see the damage you're causing my worst nightmare is that Duke and Dusty never can get on the right page and and I'm stuck till I'm 90 years old trying to run this place and then I die and it's gone I'm not a miracle worker if you want this place to survive you need to come together as a family and run this place as a proper family business it is way past everybody's bedtime I see you in the morning good night fcking hell this place is insane I mean I've never seen such a badly Run Lodge in all my life and the one person I feel sorry for is Joanna everybody else they think it's a big joke I tell you what I'm not laughing with all the parting going on at this Lodge I hardly got a wink of sleep I don't want to stand on that carpet this Lodge is in a dreadful State and I think everyone's blind to it that has to change come on in you okay my Dy yeah uh there's something I want you to understand because I think you're the only one who can actually appreciate some things that's been going on here yeah y will you come up with me what he might be showing me next I don't know how much worse it could get hello everybody hi uh thank you so much for coming this is Joanna she is the owner and these are esteemed guests that have been staying in your Lodge I need to hear the truth and so does Joanna let's start off with you madam please um me and my boyfriend stayed here a few days ago both of us weren't really pleased we were all the way in the Myrtle Suite so we were the closest to the bar and we could hear it like we were next to it uh my apologies uh I'm sorry please Madam sir we got the honeymoon suite and the bathroom wasn't clean so we you know I cleaned it and it just kind of grossed us out the fact you had to clean the room before you tried to relax it's insane Madam please we got into bed and felt something I pulled it up with my foot and it was a pair of underwear dirty underwear oh my God as she I am mortified that is completely unacceptable did you have any interactions with Richard Richard invited us to the back room what in the like the but Hut yes to do what there was marijuana in the back he offered which we did not partake taking guests into the butt room and offer them marijuana it's not a hippie commune it's a it's a large I know I thank you for your time the guest feedback has hit Joanna hard and now she's asked to speak to me alone in you okay my Dy oh I wanted to show you this book it's the building of the lodge and can kind of see what we went through oh wow from the beginning from the beginning yeah wow we built it with our hands we fell the trees we hand peeled the poles we did it all and it's it's an amazing Story how we pulled this together I think if you understand the struggle that we went through to get it to this place you understand why I'm so fired up about keeping it and and having it run wow Top Notch and this is this is sort of ground zero this is where it Ground Zero yeah that's that's the but Hood actually seriously that's incredible and the kids you know they were all here we grew up here they're they're attached to it it means so much to them now I understand I mean it's clearly your your little Paradise but I don't think it's been Paradise for guests but that's all going to change y wow look at that and they lived happily ever after that was my dream and I think that could still happen it is going to happen please let's go and do this okay okay you're back I'll see you shortly okay thank you for that sure now I can see why Joanna loves this Lodge so much and I know that to save this place I need to get her sons talking again clearly their dad's not going to make that happen he's too busy doing nothing come here a minute so I've got to find a way to get these brothers on the same page so can you guys get this thing settled once and for all I can't talk to him though and have him not want to punch me okay I've been being bullied my whole life Gordon what are you talking about you you you really think that you haven't done anything what what have I tell me tell me what I've done tell me what I've said to you that hurts you so bad cuz you said so many things to me you've resented me you've told me I'm a punk you said I'm a white trash tweaker you're living like one I'm ashamed that you're my brother that's a serious statement come on this is horrifying you know go just leave no get the off this property did you guys get along ever was there ever a Time this is horrifying no go ahead just leave no did you guys get along ever get the off this prop was there ever a Time when is somebody going to say it this isn't about my big brother my little brother this is about my mom the hatred has to stop I agree the hatred has to stop yeah if we don't figure this out we're going to lose the lodge I don't want that at all I Dusty why have we let this go on for so long and I love you and I and I don't want to see you hurt ever I'm sorry I'm sorry it's been such a long road with Duke that you know I've just been been praying every day for something to change because it it taxes my mother so much I am so relieved to hear that from both of you you okay yeah now that Juke and Dusty have seen the pain they've caused their mother I believe believe they're going to be willing to put their issues aside to save this piece of paradise this Lodge has so much potential in this beautiful setting it's somewhere I'd love to bring my wife and four kids for a vacation it would be a tragedy if Joanna and her family lost it what an absolutely beautiful place to go for a swim but there's still one problem I need to tackle to make sure this Lodge has a future it deserves it's time to talk business take a seat um Richard there's a business meeting okay you're not really involved running the business okay and I think you need to let these guys deal with the business so I would ask you to disappear okay you're a nice guy you're not going to change and you know what I don't think your family want you to change they lovees you as you are yes okay so I want you to have a a relaxed afternoon cool thank you that's why you're here well I appreciate it I've been talking years you take care okay okay see you Dad thank you Richard right now it's not your time young man and it's not your time do you know whose time it is that's right that's right and she's at the HM but she can't do it without you that's right all the personal you leave when you walk through that door because it's about business now yeah we've never had that you have the possibility of turning this around what have you got to say I just really need you guys both you know I tried for many years to do this on my own but you know what it's time maybe you guys just help out a little more let's get this thing going man let's roll you realize how freaking lucky we are to have this place boys are both of you committed to working together and getting this place turned around yeah I'm in it if you're in it absolutely man as as businessmen and then Brothers once we figure this out we work the other out but we got to be here for Mom okay okay all right love you it just warms my heart to watch the boys Embrace and and to to see that they really want to to work together and to help grow this place again it feels like a waist been lifted off my shoulders right now and and now that we're actually on some sort of a page together I think we can we can really start going somewhere with it I am just like stoked these are tears of joy not sorrow thank God there's a lot more changes coming tomorrow thank you Joanna thank you I thought Gordon was coming here to fix the lodge but he ended up fixing our family which is amazing thank you I'll see you later okay coming up welcome to the new Applegate River Lodge I can't believe it welcome to the new Applegate River Lodge from this day forward we will run this as one business yes there's a restaurant yes it's a music venue but they are all part of the lodge business and they contribute to the overall Lodge finances understood understood good I cannot wait for you to see through those doors you ready yeah absolutely let's go whoa oh my God oh my gosh wow oh nice wow holy smokes wow woo this looks like a lodge wow oh my god when I first got here I had to sit on the floor now your guests will feel warm and very welcomed yes absolutely wow the lobby actually feels like a Lobby now the leather couch is incredible inredible and rocking chairs I mean people can come down in the morning have a cup of coffee they can sit down it's amazing is it gorgeous it's beautiful yeah I love it come over to the reception desk there's something else I want to show you here's the magic oo oh yeah I have given you a stunning brand new hotel management POS point of sale system so now your guest can check in online wow it works in here it works in the restaurants and it's going to tap in to your music as well perfect I love it that system is going to really change everything we do here Gordon has just he's synced everything up and made this one business it's really what this place has needed for so long now would you like to see my room yes absolutely let's go there we go go straight through oh oh cute look at this wonderful oh it's gorgeous oh nice wow oh it smells so good in here too I love it wow so the room is fresh it's vibrant it's warm and I've had all the carpets cleaned so there are no more stains ooh nice I my curtains are gone my 16-year-old curtains that's nice is it beautiful we're nice the disgusting bed wear all gone and with the blinds guests no longer need to stare down a Rich's butthole but but but the cin room looks like a really classy place now I mean the bed the the Furnishings the lamps it's it's not all that funky stuff I had in there for years oh I love it stunning one last thing I'd like to show you at the restaurant are you ready yep yep let's go we've got some exciting things happening there holy moly welcome to the new Applegate River Lodge menu the menu's small the menu is dynamic and the better the ingredients the less that needs doing to them let's start off with the top shall we half a roasted chicken and a lovely Sage lemon butter sauce next to that the wild king salmon with citronel and grilled lemon and then finally 12 oz New York strip stunning I like it it's simple but it's it's perfect now sit down and enjoy oh my God sh you can just taste the freshness this really good night and day I love this menu cuz it's us have we ever had dinner all together it really hasn't happened yeah coming up Richard you will not believe what I've done with your butt Hut oh with the Davis Family ready to work together and the stunning new changes to the lodge I've got one more surprise for the family that will take this hotel to a whole new level this one you're going to love oh that's so cool wow now this is everything you need to put on a mini music festival for your guests oh what I can't believe it here's the exciting news all of a sudden the lodge has four extra bedrooms oh no oh my god wow yeah that's too good wow coupled with a new outdoor grill so the guests can enjoy a phenomenal barbecue lunch while they enjoy the show now the music business The Lodge of the restaurant will work together and all the elements of the business will be making money to help pay down the debt and keep this place open for decades to come I'm completely excited and ready to start doing music outdoors and I think it's really going to be a great way for the lodge and the restaurant and the music to unite wow now Richard you will not believe what I've done with your butt Hut you ready come and see come and see I joking I haven't touched that thing I was you don't want to go in there it's time for the new and improved Applegate Lodge to open to the public while Dusty and Cammy deal with the meals Duke and Melissa handle the entertainment with their combined effort much needed revenue is coming into the lodge and with the music on the outdoor stage the entertainment is far enough away for guests to enjoy their rooms quiet feels like we're away from everything now that the relaunch is a success I've got to hit the road Gordon it's time for you say goodbye it's been A Slice of Heaven A Little Slice of Heaven serious yeah but please do not offer any more guests some of those special herbs already you built this place right now let them have it oh gladly care take care it's been an absolute pleasure bye-bye boys my time is done look after each other and forget the past work with your brother and take some weight off your mother's shoulders yeah this place is going to roll thank you so much Gordon if Gordon didn't come we' we'd be in the same stagnant environment with uh no love and a lot of anger those boys need to know whose boss they will uh good luck thank you so much okay there's just no words that can express how grateful I feel for this awesome amazing experience good night Dy bye-bye I'll be sad to leave this place but I would not be sorry to see the back of Richard's butthole but H but H since my visit to the Applegate River Lodge Dusty and Duke continue to get along and they're helping Joanna get income for the lodge to reduce their debt if you want to get all the trash I'll get all the dishes uh okay this family run hotel is finally running smoothly I feel like this is the first step to taking the lodge into a destination Resort which is what it needs to be we should spend more time together as a family you know yeah Gordon has given us an opportunity of a lifetime and we're not going to let him down I want to thank Gordon for having the love in his heart to come here and put my family back together that's what I want love you love you totonight on Hotel Hell I head to a Pennsylvania in why is the reception who delusional owner I want what I want I know what I want has completely neglected it oh look all those bugs cockroach to welcome me on the toilet having a number two way I'm just like I can't believe it and what I discover will make you sick to your stomach unfuckingbelievable has this thing ever been washed I don't even like to think of what I'm looking at this is truly disgusting that's not an in it's a disaster two years ago chef and restaurant Ken PES had a dream he bought the river rock in in Milford Pennsylvania a Charming Town nestled in the stunning Pocono Mountains just 2 hours drive from Manhattan it was a golden opportunity the light sh of bomans had come this way but soon after he got the keys the dream turned into a nightmare I was expecting to reach a certain number on room sales and I didn't hit one tenth of that I don't think Kenny has an idea how to run an inn and the few guests that do come are far from impressed there's nothing in the bathroom no shampoo no conditioner soap nothing we have to go out and buy some if I came in I would probably check right back out it was like old it's trying to be cozy but it's not it's hideous if I wanted to stay at my grams I could pack a bag and go stay at my grams I'm not going to a B&B for that if you buy an inn you got to step up and be an in keeper we need to fill these rooms we really do FY financial disaster Ken was forced to move out of his house and into the Inn I said Ken you're making the biggest mistake and he moved in and he turned get a miserable man Ken is now 48 Single Living in his crumbling in and hundreds of thousands of dollars in debt the more the hotel fails $2,868 and taxes that are still go the more controlling Ken becomes he just takes everything out on us to make our lives feel miserable just like his you don't feel very good about yourself as an employee kind of chips away at your sense of self I I don't know what's going on I I told you I'd buy a little time so I's down here everybody's walking on eggshells everybody's afraid to do their job they don't want to get yelled at clip come here yourself everybody threatens to quit it's a daily event yeah things don't get better here I'm definitely leaving you know what you really need to grow up and at your age you're a 48-year-old man just get the out of my face the progression of events has just turned it all into a hot mess and it doesn't matter what we do it's just a hot flipping mess River Rock in an American Beast way wow all right where's the reception right anyone in it's like a hallway not a checking desk unless she's behind there hello hello somebody's ashes are down there bloody hell just my granddad's house hello where's the reception uh this is it basically the reception should be out in a minute if you like I'll re it for you thank you very much well hello nice to see you it's nice to see you I'm Karen loan it's a pleasure to meet you I'm a little bit nervous then you know you were nervous yeah honestly because I just like standing here on my own oh well I'm sorry I apologize for that um it's confusing where's the reception desk it's right here this is the reception desk can I just quickly show you something yes I know I don't mind getting stuck in well oh dear oh dear that is pretty bad yeah that's not very pleasant that's not at all Pleasant uh so would you like to go to your room uh yeah follow me this way okay how old is this place this hotel was built around 1880s I take it was decorated in 1880 as well it kind of looks that way for the first time and the last time it's been a while for the rooms there is a closet over over here are they special hangers just for me oh y wow wow I think the coat will stay what is that extra extra carpeting we just got new carpeting here okay so it's uh save for repairs I've never had free carpet in my ward before okay just check my view look at those bugs and the blue bottle is stain for the week there's like a little Forest of them down here we give these to your cleaner sorry it's like an insect fun truthfully in the fall there was like a ladybug problem you bring an an in guest and oh my gosh there'd be like you know 50 bugs in the room and so Ken and I would take care of that to get rid of the ladybugs for the people to stay um now they've died and look at this here I think that's a cockroach to welcome me on the toilet having a number two I'm just like I can't believe it look at that never had a cockroach committee welcome me on the John let's get out of here well what else is on this floor well this is the owner's quarters and all these bits of furniture here do people literally sit that seems to work well to for Internet service out here okay so this is the Wi-Fi chair yes it really is I'm going to bear that in mind if I need to check my emails it's very sketchy at best okay far worse than I thought through Gordon's eyes I was like wo it's totally neglected now I will uh I'll unpack and get ready for dinner okay welcome to Milford it's a joke had it go it was horrible the place is filthy filthy my first impressions of the Y have been Dreadful at least I can take my mind off things with some TV nothing look at that I knew those shitty hangers would come in useful for something come on can't believe I'm going to miss The Simpsons come on damnn this is embarrassing $110 for this hole just the general hygiene cleanliness is just shocking the Wardrobe is full of crap and there's no excuse for dead insects and filth everywhere it's like they've given up and no one knows there's a hotel here because it's just not fit to rent these rooms out for the public I mean look at it if this this is what the bedrooms are like God knows what dinner's going to be like so far at Milford Pennsylvania's River Rock in I've discovered outdated Decor bugs Galore look at that I've never had a cockroach committee welcome me on the John and a TV that last worked in 1982 I've heard that the owner is a chef so maybe the restaurant will be the river Rock's Saving Grace okay good to see you meet you and it's Ken isn't it yes sir is this American beastro outside yes is it a classic beastro is it yes everything made from scratch that's nice you're a chef by trade yes I am are you not in the Kitchen Tonight uh no I'm not working online so you've retired from cooking somewhat running the past maybe or I'm running the other side I'm just watching all the food and letting and sending everything out it's hard to run this whole place by yourself I have so many years of experience I thought that when he hired me he'd be able to let go a little bit in now way that I could get this job done but he just can't seem to let go um and how would you rate the food 1 to 10 seven or eight and if I asked you to rate your runs out of 10 what would you give them four or five I'm now myself about dinner let's hope that the food is better than the rooms sure the concept of an American beastro serving fresh local food in a country in makes perfect sense but I can't make any sense of this menu oh um so I'm getting a little bit confused cuz we've gone Mexican on the quader we've jumped down to to Thailand and then we G Italian for the calamari what what American Beast yes yeah wow um what would you recommend on the menu we do a house smoke trout I believe that it's a golden trout from uh Northern California comes in Frozen you're recommending that I eat frozen trout from Northern California you know Chef it it it it's it's been only Frozen Once your head is sweating it's a little high in here sir you're dripping it's me I'm sorry I feel like I a leak in my B your bold head who puts these ideas together that would be Kenny show okay um so give me a taand players yes sir yeah uh entree dying to see that I'm traveling around the globe in Milford enjoy I'm appalled I was promised an American beastro instead I get a sampling from around the world I was expecting fresh food but I get recommended frozen fish what's going on here your Tai sampler Chef are they made in house no they are not no thank you James it's wow it's just Frozen crap reheated and how can you make slice of chicken look so Bland I wouldn't give that tie experience to my dog L6 is on the fire too James I'm struggling yes sir where's the chef from is he a local boy yes he is I think left to his own devices he do very well he's very limited on what he can use for ingredient wise because he doesn't do the shopping who does the shopping now Kenny does the shopping so he's almost like cut the balls of the chef off yes sir M6 M14 menu at the river rock is pretty much outdated uh it's Kenny's menu it's been here for years I don't agree with the menu but it's he's my boss he pays my my salary and still going to get to that point where you're just kind of burnt out hi Gordon hry how are you tough on this one what did you do here I bartend and I help manage Ken's the chef and the chef that's cooking is not allowed to cook his own dis is yeah it's almost like he's sort of cut his balls off well it's kind of what he does with all of us oh really he defl you strips your confidence won't let you make any decisions executive or otherwise that's crazy and it's it's a lot of micromanagement why' you stay here and I'm a loyal dog unfortunately I'd bend over backwards for him but I'm that Bone's wearing thino Chef Ramsey that might be the golden ticket thank you thank you Jesus Christ Al Mighty it's like someone's just dropped a T-Rex foot on my plate holy that's the valano chef honestly in fact that might be a small valdano Chef oh that's a small one yes sir I mean it's like a meal for eight that valdano can feed an Ethiopian family of 40 you know what I mean horrific this is not what I would expect in a country in it's worse than a nasty Roadside Diner I feel like I'm eating a flip-flop with mayonnaise Ken the owner looks like a zombie sleep walking towards disaster it's time to get everyone together and see if I can wake Ken up how much money are you losing per month right now about 5 to 7,000 a month and that's on the decline correct if those rooms aren't that busy why are they so disgustingly dirty they they they're dirty because I didn't check them it's almost like we're robbing customers when I arrived you gave your food seven or eight out of 10 yes but the food was Dreadful Seth how long have you been cooking almost 18 years as a chef 18 years in the business are you proud of what you serve personally I don't it's Kenny's menu it's on the menu so I want what I want I know what I want you can't hold people's hands in this business if you don't fix this in they've all lost their job I honestly think that Kenny needs somebody to open his eyes so that he can see that everybody that works for him is capable and we're dependable and we're here to help him increase his business and make it successful and nobody sced hurt him I'm here to help it's impossible cuz you are not helping yourself and it's not as if you're the captain of the Titanic you're the iceberg yet you haven't stared at yourself long enough in the mirror and actually understood where the issues are you're looking at them good night me a Jesus I've had about all I can take for one day it's time to get to bed but based on how nected these rooms are I need to know exactly what I'm sleeping on my black light will reveal any bodily fluids pre previous guest have left behind St off on the bed oh Jesus Christ that has got to be Seaman this is Hotel Hell before my first night sleeping at the river rock in in Milford Pennsylvania I decided to check it out with my black light to make sure there was nothing I wasn't seeing and I was appalled to discover a vast spread of bodily fluid stains has this thing ever been washed people will pay to sleep in this bed unfuckingbelievable there is no way I'm sleeping on these sheets tonight luckily I came prepared oh I forgot to turn off the lights oh man that was rough hopefully a sh will wash away the of those awful stains look at this thing me it's like being in Danny DeVito's house a shower come on I feel dirtier now than I did before I got in here free I don't think the staff or the owner have any idea how revolting it is to be a guest here I want you to come upstairs with me I want to show you something place all of you time for a wakeup call good morning good morning these are the guests that have been staying in the hotel now you've all experienced over the last 24 hours a sleepover and what I'm here to do is to help fix this place I can't do it without your feedback my biggest complaint was this morning when I took a shower um I had water up my ankles before I got out my shower head I probably showered from here down cuz the shower head hit me about here there was like bugs on the floor and then I was sitting on the bed and then I saw a bug on the door too I have back problems and this morning it was really hard to get out of bed um just cuz you could feel the Springs the big question for me is that on the back of last night's experience who would stay here again a little raise of hands I probably wouldn't come to stay again really no one thank you very much indeed thank you thank you I hope Ken is starting to see how his lack of effort at the Inn is driving guest away there's one more thing I want to show him if this doesn't wake him up nothing will I'm going to show you something that is pretty horrific come in uh just stand over there please three you glasses on brace yourself Karen oh my goodness I'm disgusting it's awful I didn't even like to think of what I'm even looking at it's like a Galaxy this is foul absolutely foul I'm CH shocked a little bit it's disgusting it's truly disgusting the seeing this makes me sick to my stomach oh dear I don't know what to say I mean I'm just it is a horror show it was horrifying I was thinking how many times have this room even been rented without being cleaned for all that to be there Ken you're running a hotel not a brothel it is disgusting start taking responsibility I've discovered some disgusting things that the river rock in horrific food I give that to my dog dead bugs it's like an insect funeral home and I've worked out what the source of all the problems is it's Ken and it's not as if you're the captain of the Titanic you're the Iceberg he's in way over his head and making everyone's life miserable as a result and his incompetence has let the Inn fall into a shocking State like Galaxy it's awful I don't even like to think of what I'm even looking at this is truly disgusting it's a true slap in the face I apologize to everybody who slept there before that I put you through that I think it's horrible I hope Ken realizes now that there's more to running an inn than just owning an inn this place needs to change and change fast yes we need garbage bag at least way to get stuff first up the Inn needs to be cleaned so it's a place fit for paining guests to stay in I put the whole team to work to clean the in from top to bottom and I'm going to address the worst problem myself hello Madam Hi how are you very well thank you is there any chance I can put this through a wash yes when do you need it by by tonight that's definely you mind but can you do a sort of extra strong cleaning product it's pretty Rancid okay so uh be careful we'll be done thank you byebye careful we don't catch anything wow place is looking so fresh while the staff finished cleaning the Inn I want to have a snoop around the kitchen and see if there's any more clues as to how Ken is running this place notes everywhere who writes notes like this why do I have to ask weakly for the fish to be eyes down do not take this sign down do not take my pens by your own if you use this drill replace it or I'll buy a new one with your paycheck blood to Hell Charming can definitely have issues bloody H if you eat these cookies take one to your next job interview I mean my God I'm surprised anyone still works here this guy is incredible that's not management this is insane I can't believe Ken is so passive aggressive with his staff I need to talk to him and find out what the hell is going on I come across all these little notes about don't take this if you do take it to your next interview you tell me what's going on I I don't like being taken advantage of I have some hard times with things that they do but why aren't you talking to them why aren't you leading them why aren't you motivating them why aren't you getting close to them the secret of any good management is about communication understanding and putting yourself on their level maybe I I look at it as they should be on my level who you kidding come with me I want to show you something take a seat here Ken thinks he's managing his staff but I think he's bullying them he needs to see how he's making them feel I've set up a monit in one of the bedrooms and I'm going to force Ken to watch a staff meeting I think this might bring about the change this place desperately needs stay here are we back in 5 I came here to help what I'm frustrated about is what I'm discovering I snooped around the kitchen I come across this a cookie jar if you eat these cookies take one to your next job interview we call those Kenny's nasty Gams I mean is this a joke this no that's real I put those notes up because my staff needs reminders for me to tell them to do the simplest task they can come off as degrading but I don't know if they get the hint the any other way what in the hell is going on look at this one don't take my pens buy your own I think he hides behind he's afraid of com it's passive aggressive Seth how does that make you feel he causes us all to be discouraged in the job set we have there's so many people here that really know their jobs well but we have become discouraged and when people become discouraged they don't do the things that are necessary there's no gratitude like so when you say to us why why are we like this we're just spiritless he's really just sucked the Soul at every one of us he's just a spirit sucker honestly I've locked Ken the owner of milford's river rock in into a bedroom where he can watch a staff meeting on TV if you eat these cookies take one to your next job interview the staff have told me his management style has destroyed their morale is this a joke is this that's him every day there's no gratitude like so when you say to us why why are we like this we're just spiritless he's really just sucked the soul at every one of us individually over the period and length of time he's just a spirit sucker honestly amarie's comments about me brought tears to my eyes her especially because she's one of my closest friends it did hurt me what do you want to see change from him let the people his team do the work that he's hired us to do this place can succeed providing that you stay on track you've got to stand up to him let me go and get him I hope that scene that finally got through to Ken it's time to reveal to the staff that he was upstairs watching every word wow of what my staff thinks about me it's Awakening it it really saddens me because I would do anything for them and I feel that they don't see that I need to change I uh watched everything you said and I apologize I never wanted to suck the life out of any of you and uh I think I control this place but realize maybe I don't need to control you have a good team here and if we are going to move forward you have to give them ownership of their own areas and Seth yep you've got to get that mojo back and I'm falling back in love with what you've employed to do Karen you care and that's what being a good inkeeper that little Personal Touch mhm you should have a a hold on the inside of this business as sort of filling the place like the in hotel manager so I want you to have that level of responsibility I think what I learned the most was that I need to give people the opportunity to run this place I can't micromanage like I always did I really hope that he backs off and lets us all do our jobs he just has to put the faith in us and I know that our team can accomplish anything I think Ken's warming to the idea of change but I don't feel I've got to the heart of why he looks like a man under such extreme pressure Kenny have you got two minutes sure thing come in come on in there's got to be more to this than money yesterday in many ways I started to believe You' you'd given up today we turned the corner we' got to stay on that track I thought I I thought I could control this place and it didn't work mhm it's not working it seems like the pressure you're under it's not just Financial right in order to buy this place I borrowed from my brother I said I think I can really make this work and and the price is Affordable would you help me after we met with the owners he went to the truck he says how much do you want me to write the check out for wow wow he's my idol and my mother too my mother it wouldn't happen without her help either I said I could move to this Restaurant to this place and the only way I could do it is I need some money from you I needed $50,000 and she also said just take it so both their houses are tied into here so if this place fails you have let them down and yourself this entire place wouldn't be here without my brother and my mother's help I want the business to succeed so they don't have to have a worry I don't want to ever let them down and you can't do it alone yeah I know do you have a girlfriend in here or no no don't take this the wrong way but it needs a it needs a woman's touch yeah it needs needs a bit of a feminine approach it needs that kind of love no yes it's been kind of rough there's been no lady in my life because I haven't been had a chance to go out there and and even meet or date women I just want to meet that special person and just big deep breath it's the first time I smiled in a while good the river rock in has come a long way from where we started the ones filthy in is now clean and Ken the owner has seen the error of his ways I apologize I never wanted to suck the life at any of you but before this place is ready to welcome guests the staff need to understand the true meaning of hospitality this place is definitely on the road to recovery but I think this team needs some training so I've asked a very special friend Ramesh sedani from Caesar's Palace to can actually show them how it's done hi Gordon good to see you how are you well on deep than how are you I'm great please Legacy it's so nice to see you it's great to see you so the customer focus is critical isn't it very much and in your mind what are the golden rules on in the first 60 seconds you have to approach a guest with a big smile on your face because that just opens all kinds of doors find little ways to to make a lasting impression on that guest and let them know that their comfort and their enjoyment is your primary objective sounds simple but it's not that simple is it if you practice all the basics the rest of it will just fall into place it has to be natural people know when you're not being sincere the good news is the team here you know their heart is in the right place but they are clearly lacking training the owner doesn't smile that often so okay all right let me go get the team okay thanks fores Kenny we got someone very special I want to introduce you to please come through I'd like to introduce you to a very uh very dear friend of mine please my name is R raes very nice to meet you he's from Cesar's Palace he's flown in from Vegas I asked raes to come and teach you how to greet customers holy mael he's the guy that runs Caesar's Palace coming to teach my staff how lucky of a guy am I he's here to help you and to show you within 60 seconds of those guests arriving through that door what we need to hit First Impressions go wrong they never forget it okay why don't we have a look at what they normally do stop straight away and we restart okay okay stop as soon as you see a guest coming through there you can come out here and reach for the door open the door and have a big smile on your face it look like you just lost your arm here we go bollocks okay put a lot more into it okay it's got to be good afternoon it's great to have you here welcome it was kind of hard I'm going to work to get better at greeting people good afternoon nice to have you here here welcome to the river rock in thank you very much stop before he extends his hand out to you you should have extended your hand out to him I feel like I'm being yelled at by a drill sergeant you're out on the stairs Karen your turn Karen you have an incredible smile that was a little nervous Gordon's in the back and he's chanting you know you could do this you could do this you know and give it a pet talk here we go good afternoon I'm Karen Welcome To The River Rock good afternoon my name is James San Filippo I'm here to check in welcome Mr San Filippo come right this way I see that you'll be staying with us for the next week yes ma'am possibly more of of course that would be wonderful uh we have you staying in our KingSize room which is on the second floor absolutely lovely room with a pretty view out the front of the house so that's a nice place to bit nice finally amazing Karen is a superstar she really is that was very well done Gordon helped me realize that I have people that I can rely on and instead of being the Hands-On owner I should be more of the overseeing owner which I really need to be very well done very well now that rsh has taught the staff how to make the right first impression I'm going to try and help Ken boost his self-esteem which will make him a much better inkeeper Ken meet Barbie Barbie meet Ken pleas nice to meet you nice to meet you I've flown in Barbie hatch a Hollywood stylist to give him a new look this one's a little bit too big for you a different shirt maybe kind of while Barbie gets to work on transforming Ken I want to check out the in's website and see if that's also in need of a makeover okay this is supposed to be the Wi-Fi chair and I can't even get any signal one bar there's amazing competition in this town so in order to stand out and sort of be somewhat different you do need a great website my goodness the opening page of the website looks as old and frumpy as the interior of the bedrooms I mean so dated it's like it's been put together on a $20 budget shocking he obviously doesn't realize that 80% of hotel bookings are done online today so if you've got no decent website to follow then you're absolutely screwed uh come back to me signal let see it's great it really works you don't have to put on a park just thr around your neck you're done let's do it thank you so much you're so welcome Ken take over is finished and I'm going to take him out on the town but first let's see what his staff think your new inke keeper very very nice yeah yes very handsome let's go I'm taking Ken to a local bar I think that meeting the right girl will give him a great confidence boost the sort of positive energy that will light up the river rock and make Ken a pleasure to deal with what a lively little place take a seat how Dapper does Kenny look he does doesn't he Thank you new new new design how could that man still be single sing Kenny single oh we got to find you a milk we do know someone really do invite a dinner tomorrow tomorrow at River Rock in yes tomorrow night yes relaunching tomorrow relaunching tomorrow going to be awesome so can we have a little toast to Kenny finding a girlfriend girlfri to Kenny come on girlfriend it was it was really great Eagle boost I felt like the king boy he really set me up thank you very much if I fail now I'm really a loser big day tomorrow see in the morning that's what she is good night thank you good night honestly I've never seen a man change so much um let's just hope he's not late for breakfast in the morning cheers to cheers to Sal ladies my design team worked through the night to transform Milford Pennsylvania's River Rock in and now it's time to reveal the changes to Ken and his team good morning good morning how are we very good good Seth how you feeling great great excellent all of you this week have really put so much effort into get this in back on track so I'm greatly appreciative for your efforts it's only fitting okay that we start the relaunch with a proper sign take a look at this it's not the old sign from the old restaurant it's a beautiful sign River Rock in and restaurant the best food and lodging in the pols how cool is that that's very cool does it look nice beautiful it's wonderful thank you okay ready to go inside yeah excited let's go come through are you ready it's a beautiful place to live and stay oh not a place you got to come and die first off we have a stunning color on the walls gone is at hideous paper so now it's in keeping with a rustic charm and all the bugs are gone too the changes are just incredible I'm I'm a bit overwhelmed by them I'm Blown Away totally Blown Away we replaced that dinosaur TV with a new flat screen guess what it works okay replacing the mattresses stunning linen oh my goodness new table lamps and guess what gone other spunk stains Karen the only Milky Way from the skies above yes Karen it's what do you think I I think it's absolutely beautiful it's still a country end but it's a country end of the year 2012 let me show you the room next door please this is incredible this is just amazing Gordon just did wonders here oh by the way what I've updated your router okay so you can have Wi-Fi in in the room inside the room oh my God how cool is that amazing hello I'm Blown Away you're Blown Away Blown Away excellent oh wow please come in wow look at this come in come in come in holy when I first arrived the check-in was so confusing now the guests come in they sit down we offer them A coffee glass of water and then we'll go to actually booking them in online how cool is that that is am now how much do you spend on linen a month a fortune a fortune underneath tablecloths you had these stunning natural tables which were just been hidden at a ridiculous expense focus on the linen upstairs in the room before Gordon was here I just had a restaurant now I have an inn I have a destination I can't wait I'm looking forward to the relaunch tonight we're going to have a lot of fun you like this thank you yeah you like it good man with a new decco and R's expert training hello welcome to the river rock I'm Karen along with a newly inspired Ken nice to see you how you been enjoy your dinner the river rock is in a much better place time to go when I got here Ken honestly that guy was a hopeless inkeeper almost like someone had given up but yeah we've turned him around it's almost like he's sort of he's got his mojo back and now a river rock has every chance of succeeding I tell you what I've seen a lot of Skies but not quite a Milky Way like that me as I prepare to leave guests are arriving for the relaunch and I noticed some familiar faces from the bar last night and as promised they've brought a friend how are you my Dy nice to meet you she's going to meet oh you're the D have a little peep have a little peep have a little peep First Impressions he looks cute looks cute nice I can feel a good night coming on Wow Joey I need three onion soups two fish cakes and fish fingers with Ken trusting his staff and not micromanaging he's able to spend more time on the floor salute my friends leaving time to charm the mils of Milford hello how's everyone to welcome and this is hi nice to meet you nice to meet you follow me voice is come on wake up I was excited to see them she was very pretty I look forward to talking with her here we go ladies thank you so much salute my first impressions of Ken he looks cute U very gentleman likee see how the night goes salute ladies thank you very much the Inn is buzzing and Ken has invited some very special guests to see the place at its best and this is my brother oh how are you sir likewise good to see you too and my mother hello Madam how are you how are you very well thank you nice to meet you there's no words to express how proud I am of done it upstairs the guests are loving the new rooms and downstairs they're loving the fresh local menu that Chef Seth and I put together really really good before I can leave there's one last thing I need to take care of can I have your cell number please not for me for Ken come on thank you amazing listen thank you so much for coming tonight I really appreciate thank you Ken come here okay now how you feeling I feel wonderful honestly at the beginning of the week I thought you were going to sort of almost I suppose fall to the Wayside but you bounce back and I'm grateful for that thank you I'm grateful for you oh and one more thing give sell number it's for you can't have a better wingman than Gordon Ramsey holy he gave me a number it's in my pocket no more sticky notes nothing let them do it yeah okay I love you this is the greatest thank you so much Gordon made me realize that I should be less of the Hands-On owner who can't see the forest Through the Trees from here on I'm empower emping my staff to make their own decisions and I'm going to support them no more micromanaging for me what a week what a Galaxy me tonight on Hotel Hell I'm in Oregon trying to save a family run hotel that's way way out of control holy the dad is a stoner hippie I'm not a businessman why are you talking so much I'm going to knock him on his ass and the sons are at each other's throats grow up and turn into a real man you my God and Mom is drowning in debt you owe a million on it yes can I fix a business where they spend more time getting high SM than working it definitely smells of a business that's run by Stoners yeah I know the Applegate River Lodge is located in beautiful Applegate Oregon The Lodges nestled amongst gorgeous Rivers Lush Vineyards and Bast some of the Northwest most stunning views owners Joanna and Richard Davis built the lodge 22 years ago Richard actually designed the the lodge and built it having that much workload a stress is just unbearable once this labor of love was completed Richard decided it was time to take a break and relax for 20 years the couple got divorced so Richard now lives on sight in a hut next to the main Lodge my given name was Richard but at this stage of my life I just go by paw but the Applegate River Lodge it's been a way of life here for my family for about 22 years right now my duties are making sure that the energy that was given to me to Stuart is here on the property at all times and yeah it's pot grab my guitar see where is my guitar while Richard is looking for his guitar back on Earth his ex-wife Joanna is desperately looking for the money to keep The Lodges doors open we could easily lose anywhere from $5 to $15,000 a month just because of lack of business what's going on see I got new reservations coming up what are you doing nothing just screwing it off I actually in my motor home I rented my house out did you need something no I'm just hanging out I don't see the Applegate River lies as a business never have never will all the pressure of running the lodge falls on Joanna's shoulders she had High Hopes her two sons Juke and Dusty would take charge of the business I just totally disagree with what you're doing should be none of your concern there's a big window you don't have anything to do with this godamn restaurant but their constant fighting has gotten in the way my brother and I have a rocky relationship and uh led to fist fights and all sorts of arguments the brothers refuse to work together so dusty runs the restaurant and bar as a separate business I I'll grab you a menu and we can get you something else with his girlfriend and head chef Cammy way too much olive oil on him they turned him back while Duke and his wife Melissa used the hotel's lobby as a concert venue organizing Regular Music nights how's everybody feeling tonight Dusty's a lot more into deadlines and numbers and I'm a lot more into feelings and ideas and Concepts a lot of people say there's too much cos smoke and too much music too much of this and too much of that too much fun that's not my take on it and if that's not enough of a headache for guests trying to sleep Richard holds after hours Jam sessions what time is it 1:1 that music I have had to comp some rooms here at the lodge if it was too noisy for them or they didn't think the room was clean enough e there's spider all over it so gross I've had to cop in quite a few rooms unsurprisingly the Inn is hemorrhaging money dragged down by a co-owner who doesn't treat the lodge as a business and two fighting Sons if I can't get this family working together their business is doomed this Lodge is my life it's a legacy to carry on through generations but the family is so dysfunctional that Gordon's just going to say you know what I can't fix you guys we have to save the business we have to save our family I think Gordon's our only hope my first time in Oregon beautiful countryside I'm on my way to the Applegate River Lodge now if they got a lodge here and they're not making a fortune they must be doing something seriously wrong that is beautiful my goodness me what's that dump and what's that smell are you ready to go back to sleep troop Gastly wow hello it is huge but it's so empty where's all the furniture and where is everybody am I too late wow press the button for the buzz to summon a human with answers you are kidding me just relax I got to do exactly what I'm doing hello it's like this place hasn't been finished off inside hello hello hello where are the guests supposed to sit hey hey hello what are you doing I good I I thought you'd gone no I was uh just hanging out uh sorry I didn't catch your first name Richard Richard but around here they kind of call me PW but po but PW but PW but we're just but Lings all of us Sur around here do you normally run from desk this Bell goes to my room okay and then when music starts coming I turn it over music the music program we're going to do tonight uh says the music there's a band playing tonight yes and then we'll probably jam out later in the butt Hut what is the butt Hut just help me would you like to see the butt Hut uh I'd love to see the butt Hut okay yeah this is where you run the reception from the but Hut yeah wow this is the but this is where me and troopy hang out tr get up smell what is that smell incense they're right here incense that is a strong incense Jesus but that doesn't smell like the smell I've just smelled yeah it's herbs it's a medicinal herb I love herbs especially the freshness of them you can use it for cooking if you want to do a really nice fetuccini okay was it like this yeah it's like a basil wow it has a nice smell to it me that's definitely not basil is this cannabis yes so we smoke by that's what I could smell the minute I came in here yeah what you want me to do is this legal here yes I use a medicinal herb before you put your hands back in that cookie jar do you mind if I see my room it's getting a bit late oh oh I'm no I'm done for a while okay you're done for I medicated you know so how do I get to the room I'll show you this is a first the owner of this Lodge is as high as a kite wow look at this place he probably hasn't even noticed the place has no furniture this is the catlan room catlan room thank you yeah it smells like cattle in here wow what happened to the carpet the dog have an accident you know we party a lot here so you're going to have liquor who knows what's on these carpets right what is that that's just bugs oh bugs bloody hell yeah oh and a crispy dirty long leg that's disgusting and this is your view out here I didn't notice the view because of the carpet my God what a stunning location it's Paradise it truly is yeah I say I mean this place is stunning shame is so filthy Richard so the bedroom's up here right right what in the hell has happened to this carpet I haven't been up there in a while there's more stains on this carpet than inside Hugh hepner's w I told you they party in here no but how I mean how many come look at this car every room's got those stains on them you know and what about the cover on the bed when was that from 1970 you have talked to Joan about that Joan that's your wife ex-wife ex oh damn yeah damn yeah she wants to be a business where she should be it's not a business to me don't ask me finances cuz I would be lying if I told you I knew anything I don't let's catch up later I'm going to unack my bags okay thanks for the update this place is disgusting wow and it's hardly surprising seeing that the owner doesn't see it as a business I need some fresh air he clearly doesn't care about paying guess kids don't do drugs you'll end up like that useless I've just arrived at Oregon's Applegate River Lodge hello the hotel lobby has no furniture it is so bare in here the rooms are disgusting it's like a basil and I've discovered one of the owners is a Carefree hippie it's not a business to me Richard says his ex-wife is the businesswoman here I hope she has a better head on her shoulders hello Joanna Joanna God nice to see you nice to meet you so you're Joanna who was married to Richard yes that you deserve a medal um and what did you do well let's see I check people in I do the banking I mean I'm I'm the only one in the family that's ever you know taken care of the books and made sure that the mortgage payment was paid and why is it all on your shoulders you just sound like the only one who actually in control of this I am the only one always been no he's never even looked at the checkbook I'm really tired I'm getting tired of holding everything up and it's getting old driving through here those Vineyards the mountains I mean you must be making a fortune well you know I'm well I owe 990,000 on this and we lose from $5 to $155,000 a month this is crazy yeah but how can the business not be in profit that's my I I don't know I don't understand no that's that's what I need you for I honestly having seen the lobby and my bedroom yeah I can see why the hotel might be struggling but surely the restaurant must be making money with that view on the river like that well the restaurant is run by Dusty my younger son okay and then Duke and his wife run the music end of the business what percentage of the profits did you get none bloody hell it sounds nuts I know it sounds nuts I just crazy wow I mean look at this place it's like a missed opport Unity beyond belief I mean I that's what everybody tells me everybody say you got a gold mine here and I go well so far I haven't found the gold this place is a patch of heaven so I'm shocked to hear it's not making money I can't wait to hear why Joanna's Sons aren't contributing to the lodgy finances nice to see you first name is you Melissa Melissa G nice to see you too well hello how are you likewise my pleasure good to see you J right yeah so this is set up for the concert yeah I run the sound okay mixing yeah okay great and how much does it to get in it's $15 $15 $15 yeah so out of that $15 charge how much goes to month none none wow let's let's have a quick word outside the place has got a million dollars debts yeah I know and it's and and and I've been sitting waiting and I I can I can relate I think I know what's going on here when was the last time you had a smoke way earlier this after the 20 minutes ago no no no no this morning this morning definitely relieves stress but it definitely smells of a business that's run by Stoners yeah I know Juke isn't taking any responsibility for the lodge hopefully his brother will have a better excuse for not sharing any profits with his mom Gordon wants to meet you hello hello Dusty Dusty uh lucky Dusty by the sounds of things oh yes of course I would say hello hi camia camia nice the chef right yes okay great I'm a very hard worker I think Gordon's going to like me uh so are you making money here yes sir how much money did you make a month uh last month I made about 12,000 wow so you make about 150 Grand a year uh with everything working right yeah and you don't pay a dollar profit to your mother profit excuse me the business is a million dollars in debt you make a shitload of money and your mom gets nothing I was shocked that Dusty makes that much and that bothers me because he should help me out financially known for well that you stand to inherit this business there's still not a penny that goes in to reducing debts and this is your mother correct I've really devoted my life to this place and to be treated like I don't care about my family and don't care about this business it really cut to the core and I have no problem telling him to get the out of here I'd give you a kick with the ass if that was my son I don't understand why the boys are just in it for themselves why can't the business workers one and everybody pull together well you haven't done a damn thing around here I work hard here and I don't see you do thing because you can't take any criticism without wanting to punch my lights out incredible how do you feel about this shut the up both of you it's him he hates me what would you like me to do what would I want to see you grow up and turn into a real man I want to see you like you're a I want to I want to see you be able to go and my God no wonder this place is on its knees you I'm at Oregon's Applegate Lodge and I thought the answer for saving this place was for everyone to work together you can't take any criticism without wanting to punch my lights out but the boys can't even talk to each other this guy tells me he won't even be my brother unless I clear not just the lodge that's falling apart you my God people have heard about my visits and both the hotel and restaurant are booked for the night and right this way guys I feel sorry for all of them hi there come on over here I'll check you in how you folks doing tonight and I'm sorry about the furniture in the lobby they haven't got any please take a seat on the stairs the guests don't look impressed with the hotel and neither do the customers in the restaurant but at least they've got Furniture to sit on here guys oh that's right out of here for you guys oh man okay fire up you got your TR tip I'm not looking forward to going to the dinner service with Gordon um the interaction I had with him beforehand I just know it's going to be a nightmare every okay with him soup was pretty cold and didn't have any salt and then water and potato my apologies potatoes here that is firing off guys and we got cream T strish coming right guys the dog at the table is that normal that the dog does it sit there like that in front of customers yes some request him to stay some call him over yes some customers call the dog over oh yes of course food's that bad while I'm trying to figure out what's wrong in the restaurant guests in the hotel are enjoying the unique charm of the Applegate lch the goober of some kind here you know look at this you got your dry cleaner hangers I just don't to know about the bear though I mean that's kind of oh my gosh where's the TV I hope the restaurant better than the rooms Dam I need that thousand island that goes with this one here um ketchup okay we're gotting ketchup to a ranch and that it'll be a thousand right here okay what was that ketchup in the salad yeah what for for the Thousand Island hell I can't believe this restaurant is making money the guest must be coming for the view because the food is Dreadful this says grilled salmon with pepper but it tastes like you literally just sprinkled it with sugar the salmon is frozen I I'll be more than happy I'll just take that off your down certainly I can't stand to watch another minute of this thank goodness dinner service is almost over because this place is a joke oh dear got 2 minutes I'm embarrassed I'm amazed you're still open there's no standards in here I don't believe that there's no standards you got a river running outside your patio with salmon in it and you're serving frozen salmon where's the standard then what we do here is not you may be able to manipulate your mother but you are not going to pull the wall over my because you're playing at run that's been given to you you haven't actually worked for this have you you grew up here so hey M I want to be a AR restant her this week without your mother in this Lodge you're it's nearly 10:00 when many Hotel guests will be thinking of heading to bed but the music concert is just about to start we've been doing this for 20 years we've been playing music I think Gordon's going to like it this is the noisest hotel ever been oh my God I don't do drugs so never thought I'd see a dancing mushroom but I was wrong know who this is I recognize the smell it's like the summer of love these people are weird but they sure are friendly there we go EXC nice to see you I love you too is this a dream is this happening so are you checking in I'm so sorry welcome to the mad house your room is um up these log stairs right behind you here it's insane how guests are trying to check in over this racket if I had arrived to this I would have gotten on the first plane back home I don't think I'll be able to relax here I can't really escape the sound wow and the longer the music goes on the more guests complain or anything you guys want to come back here you know what it's on me tonight okay we're going to make you happy no matter what okay all right with Joanna giving away rooms for free the LOD is losing money pushing this hotel further into debt hey thank you guys so much for being a part of this how about it one more time for poly rythmics it's way past midnight and with a band finally wrapping up it's time for me to get some sleep before I dive under those covers I'm dying to see what's on top for them that is disgusting I am not putting my head on that pillow ah I just touch that it's like a mosaic of the Sean look at that disgusting oh look at the lampshade look at that how can they charge money for people to sleep in this filth wow this is definitely a night for my sleeping bag right lice out oh come on it's like trying to sleep above a nightclub oh holy I'm going to jump out the window this is crazy for next cleer work oh for God's sake hey Gordon it's my first night at Oregon's Applegate Lodge and there's no way I can sleep over this dread noise I've had enough hey Gord yeah know I'm trying to get to sleep up there we got two seconds yeah je thank you this is insane my god um how on Earth is anyone supposed to sleep with that racket C can you get the family together yeah and can we just have a a meeting together holy I don't know what to say I'm I'm I'm struggling I've never seen anything quite as shoddy as I've experienced today and I I I'm I'm wondering why this place is still open how much money do we make tonight how much money did you make about 1,500 bucks 1,500 how much money did you make tonight uh a couple hundred couple hundred about 500 but with all the noise complaints Joanna had to comp three rooms isn't that right absolutely you two make a profit but your mother loses money it does not make sense nobody said we were sensible people oh we're just blessed people having a million dollars in debt is not blessed first of all you don't understand what you're talking about you're talking business MH you're a businessman where's the bus I'm not a businessman and I'm don't try to teach the people to be business people it's this is our home no one knows the difference between a hotel and a home and does anyone else know how much stress and pressure you're under um you know I do what I have to do to to keep the doors open you know can we just quit talking about money Richard why can't it be financially secure so that both kids we are financially which we are not well you can laugh at this and laugh at that and we just want to make everybody happy man listen it ain't an issue with me you're refusing to look at the issue because you and your sons are taking advantage of Joanna no it's not an issue so why are you talking so much it's not it's straight up everything you say to me I'm just ignore I'm going to knock him on his ass you think I care what you think about me Richard don't don't you go have your cigarette I'll go have my cigarette relax a little bit then we'll come back and then discuss this I'm not going to argue with your father I'm just going to call it as I say it this Lodge needs to be run by a business and when I listen to your mom stressing out about payments and you two going off running your own little businesses because you two are button heads it's a disgrace this has to stop because right now this lady's suffering yet your heads are so far in the sand that no one can actually see the damage you're causing my worst nightmare is that Duke and Dusty never can get on the right page and and I'm stuck till I'm 90 years old trying to run this place and then I die and it's gone I'm not a miracle worker if you want this place to survive you need to come together as a family and run this place as a proper family business it is way past everybody's bedtime I see you in the morning good night fcking hell this place is insane I mean I've never seen such a badly Run Lodge in all my life and the one person I feel sorry for is Joanna everybody else they think it's a big joke I tell you what I'm not laughing with all the parting going on at this Lodge I hardly got a wink of sleep I don't want to stand on that carpet this Lodge is in a dreadful State and I think everyone's blind to it that has to change come on in you okay my Dy yeah uh there's something I want you to understand because I think you're the only one who can actually appreciate some things that's been going on here yeah y will you come up with me what he might be showing me next I don't know how much worse it could get hello everybody hi uh thank you so much for coming this is Joanna she is the owner and these are esteemed guests that have been staying in your Lodge I need to hear the truth and so does Joanna let's start off with you madam please um me and my boyfriend stayed here a few days ago both of us weren't really pleased we were all the way in the Myrtle Suite so we were the closest to the bar and we could hear it like we were next to it uh my apologies uh I'm sorry please Madam sir we got the honeymoon suite and the bathroom wasn't clean so we you know I cleaned it and it just kind of grossed us out the fact you had to clean the room before you tried to relax it's insane Madam please we got into bed and felt something I pulled it up with my foot and it was a pair of underwear dirty underwear oh my God as she I am mortified that is completely unacceptable did you have any interactions with Richard Richard invited us to the back room what in the like the but Hut yes to do what there was marijuana in the back he offered which we did not partake taking guests into the butt room and offer them marijuana it's not a hippie commune it's a it's a large I know I thank you for your time the guest feedback has hit Joanna hard and now she's asked to speak to me alone in you okay my Dy oh I wanted to show you this book it's the building of the lodge and can kind of see what we went through oh wow from the beginning from the beginning yeah wow we built it with our hands we fell the trees we hand peeled the poles we did it all and it's it's an amazing Story how we pulled this together I think if you understand the struggle that we went through to get it to this place you understand why I'm so fired up about keeping it and and having it run wow Top Notch and this is this is sort of ground zero this is where it Ground Zero yeah that's that's the but Hood actually seriously that's incredible and the kids you know they were all here we grew up here they're they're attached to it it means so much to them now I understand I mean it's clearly your your little Paradise but I don't think it's been Paradise for guests but that's all going to change y wow look at that and they lived happily ever after that was my dream and I think that could still happen it is going to happen please let's go and do this okay okay you're back I'll see you shortly okay thank you for that sure now I can see why Joanna loves this Lodge so much and I know that to save this place I need to get her sons talking again clearly their dad's not going to make that happen he's too busy doing nothing come here a minute so I've got to find a way to get these brothers on the same page so can you guys get this thing settled once and for all I can't talk to him though and have him not want to punch me okay I've been being bullied my whole life Gordon what are you talking about you you you really think that you haven't done anything what what have I tell me tell me what I've done tell me what I've said to you that hurts you so bad cuz you said so many things to me you've resented me you've told me I'm a punk you said I'm a white trash tweaker you're living like one I'm ashamed that you're my brother that's a serious statement come on this is horrifying you know go just leave no get the off this property did you guys get along ever was there ever a Time this is horrifying no go ahead just leave no did you guys get along ever get the off this prop was there ever a Time when is somebody going to say it this isn't about my big brother my little brother this is about my mom the hatred has to stop I agree the hatred has to stop yeah if we don't figure this out we're going to lose the lodge I don't want that at all I Dusty why have we let this go on for so long and I love you and I and I don't want to see you hurt ever I'm sorry I'm sorry it's been such a long road with Duke that you know I've just been been praying every day for something to change because it it taxes my mother so much I am so relieved to hear that from both of you you okay yeah now that Juke and Dusty have seen the pain they've caused their mother I believe believe they're going to be willing to put their issues aside to save this piece of paradise this Lodge has so much potential in this beautiful setting it's somewhere I'd love to bring my wife and four kids for a vacation it would be a tragedy if Joanna and her family lost it what an absolutely beautiful place to go for a swim but there's still one problem I need to tackle to make sure this Lodge has a future it deserves it's time to talk business take a seat um Richard there's a business meeting okay you're not really involved running the business okay and I think you need to let these guys deal with the business so I would ask you to disappear okay you're a nice guy you're not going to change and you know what I don't think your family want you to change they lovees you as you are yes okay so I want you to have a a relaxed afternoon cool thank you that's why you're here well I appreciate it I've been talking years you take care okay okay see you Dad thank you Richard right now it's not your time young man and it's not your time do you know whose time it is that's right that's right and she's at the HM but she can't do it without you that's right all the personal you leave when you walk through that door because it's about business now yeah we've never had that you have the possibility of turning this around what have you got to say I just really need you guys both you know I tried for many years to do this on my own but you know what it's time maybe you guys just help out a little more let's get this thing going man let's roll you realize how freaking lucky we are to have this place boys are both of you committed to working together and getting this place turned around yeah I'm in it if you're in it absolutely man as as businessmen and then Brothers once we figure this out we work the other out but we got to be here for Mom okay okay all right love you it just warms my heart to watch the boys Embrace and and to to see that they really want to to work together and to help grow this place again it feels like a waist been lifted off my shoulders right now and and now that we're actually on some sort of a page together I think we can we can really start going somewhere with it I am just like stoked these are tears of joy not sorrow thank God there's a lot more changes coming tomorrow thank you Joanna thank you I thought Gordon was coming here to fix the lodge but he ended up fixing our family which is amazing thank you I'll see you later okay coming up welcome to the new Applegate River Lodge I can't believe it welcome to the new Applegate River Lodge from this day forward we will run this as one business yes there's a restaurant yes it's a music venue but they are all part of the lodge business and they contribute to the overall Lodge finances understood understood good I cannot wait for you to see through those doors you ready yeah absolutely let's go whoa oh my God oh my gosh wow oh nice wow holy smokes wow woo this looks like a lodge wow oh my god when I first got here I had to sit on the floor now your guests will feel warm and very welcomed yes absolutely wow the lobby actually feels like a Lobby now the leather couch is incredible inredible and rocking chairs I mean people can come down in the morning have a cup of coffee they can sit down it's amazing is it gorgeous it's beautiful yeah I love it come over to the reception desk there's something else I want to show you here's the magic oo oh yeah I have given you a stunning brand new hotel management POS point of sale system so now your guest can check in online wow it works in here it works in the restaurants and it's going to tap in to your music as well perfect I love it that system is going to really change everything we do here Gordon has just he's synced everything up and made this one business it's really what this place has needed for so long now would you like to see my room yes absolutely let's go there we go go straight through oh oh cute look at this wonderful oh it's gorgeous oh nice wow oh it smells so good in here too I love it wow so the room is fresh it's vibrant it's warm and I've had all the carpets cleaned so there are no more stains ooh nice I my curtains are gone my 16-year-old curtains that's nice is it beautiful we're nice the disgusting bed wear all gone and with the blinds guests no longer need to stare down a Rich's butthole but but but the cin room looks like a really classy place now I mean the bed the the Furnishings the lamps it's it's not all that funky stuff I had in there for years oh I love it stunning one last thing I'd like to show you at the restaurant are you ready yep yep let's go we've got some exciting things happening there holy moly welcome to the new Applegate River Lodge menu the menu's small the menu is dynamic and the better the ingredients the less that needs doing to them let's start off with the top shall we half a roasted chicken and a lovely Sage lemon butter sauce next to that the wild king salmon with citronel and grilled lemon and then finally 12 oz New York strip stunning I like it it's simple but it's it's perfect now sit down and enjoy oh my God sh you can just taste the freshness this really good night and day I love this menu cuz it's us have we ever had dinner all together it really hasn't happened yeah coming up Richard you will not believe what I've done with your butt Hut oh with the Davis Family ready to work together and the stunning new changes to the lodge I've got one more surprise for the family that will take this hotel to a whole new level this one you're going to love oh that's so cool wow now this is everything you need to put on a mini music festival for your guests oh what I can't believe it here's the exciting news all of a sudden the lodge has four extra bedrooms oh no oh my god wow yeah that's too good wow coupled with a new outdoor grill so the guests can enjoy a phenomenal barbecue lunch while they enjoy the show now the music business The Lodge of the restaurant will work together and all the elements of the business will be making money to help pay down the debt and keep this place open for decades to come I'm completely excited and ready to start doing music outdoors and I think it's really going to be a great way for the lodge and the restaurant and the music to unite wow now Richard you will not believe what I've done with your butt Hut you ready come and see come and see I joking I haven't touched that thing I was you don't want to go in there it's time for the new and improved Applegate Lodge to open to the public while Dusty and Cammy deal with the meals Duke and Melissa handle the entertainment with their combined effort much needed revenue is coming into the lodge and with the music on the outdoor stage the entertainment is far enough away for guests to enjoy their rooms quiet feels like we're away from everything now that the relaunch is a success I've got to hit the road Gordon it's time for you say goodbye it's been A Slice of Heaven A Little Slice of Heaven serious yeah but please do not offer any more guests some of those special herbs already you built this place right now let them have it oh gladly care take care it's been an absolute pleasure bye-bye boys my time is done look after each other and forget the past work with your brother and take some weight off your mother's shoulders yeah this place is going to roll thank you so much Gordon if Gordon didn't come we' we'd be in the same stagnant environment with uh no love and a lot of anger those boys need to know whose boss they will uh good luck thank you so much okay there's just no words that can express how grateful I feel for this awesome amazing experience good night Dy bye-bye I'll be sad to leave this place but I would not be sorry to see the back of Richard's butthole but H but H since my visit to the Applegate River Lodge Dusty and Duke continue to get along and they're helping Joanna get income for the lodge to reduce their debt if you want to get all the trash I'll get all the dishes uh okay this family run hotel is finally running smoothly I feel like this is the first step to taking the lodge into a destination Resort which is what it needs to be we should spend more time together as a family you know yeah Gordon has given us an opportunity of a lifetime and we're not going to let him down I want to thank Gordon for having the love in his heart to come here and put my family back together that's what I want love you love you to\n"