The Worst Fridges of Season 5 _ Part Two _ DOUBLE FULL EP _ Kitchen Nightmares

**The Journey of Michael and Leoni's Restaurant**

In this article, we will explore the transformation of Michael, the owner of Leoni's restaurant, under the guidance of Chef Ramsay. What started as a struggling restaurant with a lackluster menu and poor service, has now become a highly successful eatery, thanks to Michael's newfound confidence and passion for cooking.

**A Roadblock in the Kitchen**

Just like any business, restaurants have their ups and downs. For Leoni's, it seemed like everything was falling apart. Michael had lost control of the kitchen, sending out orders twice, which not only wasted food but also frustrated customers. The staff was at a loss for what to do, and morale was low. Chef Ramsay, who had been observing from the sidelines, knew that something needed to be done.

**A Lesson in Leadership**

Chef Ramsay took Michael aside and offered him some tough love. He reminded him that mistakes are inevitable, but it's how you handle them that matters. With renewed confidence, Michael rallied his team and refocused on the game plan. This was a turning point for the restaurant, as they began to work together seamlessly, like a well-oiled machine.

**A Newfound Passion for Cooking**

Michael had always loved cooking, but he had lost sight of it amidst the chaos of running the restaurant. With Chef Ramsay's guidance, he rediscovered his passion for food and let that passion shine through in every dish that left the kitchen. The menu was revamped, with new dishes that were not only delicious but also innovative and exciting.

**A Customer Base Eager to Return**

As Michael took control of the kitchen, the staff noticed a change in customer behavior. Diners were coming back for more, raving about the food and service. The restaurant's reputation began to grow, and Leoni's became the go-to spot in Montclair. Customers loved the new menu, which featured dishes like lasagna, chicken parmesan, and shrimp.

**A Newfound Confidence**

Michael had always struggled with self-doubt, but under Chef Ramsay's guidance, he found his voice and confidence. He learned to stay focused and not get bogged down by mistakes. This newfound confidence carried over into other areas of the restaurant, as Michael became a more effective leader and decision-maker.

**The Impact on Customers**

Customers were thrilled with the new menu and service. They loved the attention to detail and care that went into every dish. Donna, a regular customer, raved about her experience, saying that she had never tasted anything like it before. Others echoed her sentiments, praising the food and service for being exceptional.

**A Lesson in Perseverance**

Chef Ramsay's parting words of advice stuck with Michael long after he left the restaurant. "Stay the course," he said. "Don't get discouraged by setbacks or mistakes. Keep pushing forward, and you'll achieve greatness." These words of wisdom resonated deeply with Michael, who knew that he had a lot to learn and improve on.

**A New Era for Leoni's**

With Chef Ramsay's guidance, Michael found his footing as a restaurateur. The restaurant began to thrive once again, thanks to the hard work and dedication of its staff. Customers were happy, and business began to flourish. Leoni's was no longer just a struggling pizzeria but a thriving eatery that was loved by all who entered.

**The Future of Leoni's**

As Michael looks to the future, he is filled with hope and excitement. He knows that there will be challenges ahead, but he is ready to face them head-on. With his newfound confidence and passion for cooking, he is confident that Leoni's will continue to thrive. The restaurant has come a long way since its humble beginnings, and Michael is proud of what he has accomplished.

**A Final Word from Chef Ramsay**

Chef Ramsay's visit to Leoni's had a profound impact on Michael and the entire staff. His tough love and guidance helped them to see things from a different perspective. In the end, it was not just about the food or service but about the people behind it. As Michael looked back on his journey, he knew that he would never forget the lessons he learned under Chef Ramsay's watchful eye.

**The Power of Leadership**

In the end, it was not just about the restaurant but about the people who made it tick. Michael's newfound leadership skills and passion for cooking had transformed Leoni's into a thriving eatery. His story serves as a reminder that with hard work, dedication, and a willingness to learn, anyone can achieve greatness.

**A New Chapter for Leoni's**

As Leoni's continues on its journey, it is clear that Michael has found his footing as a restaurateur. The restaurant has come a long way since its humble beginnings, and it shows no signs of slowing down. With a new menu, improved service, and a renewed passion for cooking, Leoni's is poised to become the go-to spot in Montclair.

"WEBVTTKind: captionsLanguage: enPlainfield New Jersey a middle-class city with a strong sense of community and smack in the middle of town is a soul food restaurant named blackberries run by a one successful caterer named Shelly Withers it's fantastic I had tremendous following it just seemed natural that I would move on to open a restaurant hello why you're welcome and with her mother Mary investing her entire retirement fund into the restaurant Shelley's Dream came true daddy put the check in the bank this afternoon oh okay okay I think it's a parent's responsibility to be supportive of their children I am so happy with the way the restaurant turned down the decor is phenomenal that's not true and blackberries has the best soul food in town no doubt fried collard greens is my favorite I don't know what I'm doing wrong the shrimp was firm that's because I forgot them on the stove perfect location perfect food but where are my customers the problem is Shelly is in denial she thinks that the decor is amazing and the food tastes spectacular I like it but the food is suffering the customers are suffering and the restaurant is suffering the macaroni actually believes that all of her food is better than any chef out there two done two done is perfect she feels this is the way I want it it tastes good it doesn't matter what someone else thinks about it it'd be in my restaurant I'm gonna have it my way I don't want the food to touch I say it every day and if you want it to me anyway right it don't make sense to me Shelley is a super controlled freak to the 110th power these down just get it out what what what system are we following here it's no system we have 16 people working back here and 16 people doing their own system cable five right there in the front where is it please guys it's hot back here why is everybody back up we ain't got no food down here she thinks she knows what she's doing when she's actually has no idea what she's doing tell me what I can do to help I don't I don't understand what's going on and that's brings a lot of chaos here let me see that play she's helping the restaurant to fail even more bad I'm two hundred thousand dollars in debt I'm barely holding on here I got fourteen dollars to my name bro like I tell Shelly it's just not only her at this restaurant's bills because I have sacrificed a lot to make sure that the doors didn't close I believe in the power of prayer I think Chef Ramsey is the answer to her prayers foreign fuzzy little town great location for a restaurant okay hello hello good afternoon welcome to Blackberry thank you very happy to be here wow look at this place somebody having a party no no party we're just having um lunch okay great let me fix you okay to sit over here and this big boy there who's there I'm James James what's your job general manager stop it with a baby face like that you can't be Spanish but get out of here you look about 18 how old are you I'm 30 years old wow amazing aging well and this is Mom Mary Mother Mary yes sir you look great nice what'd you do the cakes the pies the desserts really she's our Baker okay grace here I don't want to be sweating all over him can I kiss him can I give him a kiss and thank him for coming or what yeah everybody how are you doing good to see you're running around you're busy on you I have to be somebody's got to get it done another three years who designed this place I feel like Donald Summer's gonna come through the door that would be Michelle I think that would be me oh I absolutely love the decor and a dance party that's me wow excuse me hi I asked my fiance if I could kiss you he's our manager yeah oh come on sexy right you get arrested for cradle snatching Hey general manager come here get that beard over here you didn't tell me that you're dating the owner excuse me amazing and was it Love at First Bite yeah wow way to a nice heart is a stunt oh man he's a little younger than I am but he's my sexy chocolate let me sit down have a quick look through the menu start ordering thank you thank you for coming Gordon I think I'm gonna say as much as I can okay uh right let's go for uh collard greens that's some other pork chop sounds delicious let's go for some mac and cheese as well please okay the chitlins and desserts how's the red velvet cake delicious okay great very well I think I'm starving we're gonna put your order in excellent all right guys we have our order for Chef all right let's do it I really think that Chef Ramsay is going to say that the food is phenomenal with the pork chop with some math this is not hot that's my favorite foreign oh Jesus what happened was it the fried chicken or the cornbread what when chickens what happens I have no idea I've never seen that before oh oh my god did somebody head but the wall it was shocking to find that it was a hole in the wall with a record on it I was just like oh my God like what the hell is that doing there I've heard about broken records but Jesus Christ okay let's get out of here quick I'm afraid to touch any other records all right here you go oh Charlie is delusional about how fabulous her food is I hate the macaroni and cheese just looks like crap on the plate this is pork chop the smothered pork chop thank you just a little shot on my plate dry isn't there how's your pork chop the pork chop is dry the mac and cheese is way overcooked and very mushy you think of soul food restaurant would Pride itself on cooking mac and cheese but now it's just all is that heated in the microwave no I think they just put it in the oven to warm for our lunch service thank you oh he's saying that the macaroni and cheese is dry and overcooked he asked me have we warmed it in the microwave I told him no it just came out of the oven they may have put it in the microwave for a minute only for a minute though everything is cooked to Perfection there is nothing on that menu that is not perfect okay here we go I'm taking over now five collard greens move it to the middle put an orange tip in the middle that's it how can you actually say this is a Social Restaurant are the collard greens are not tasting like collard greens this is just like pepper soil you know you can't have food tasting like that tell Chef I said to taste those collard greens they're perfect there you go chefs collard greens wow yes okay great thank you very much indeed wow blindness seasoning it's just fried and soggy and Limp uh James what do you think you gotta eat it all together if you eat it all together it should well I did eat it all together it still stayed Bland thank you oh my God what is he saying about our stuff now little blind oh my God collard greens it's great he's crazy where's the chitlins at it's in the microwave they're delicious and we get one out of three we might be all right and this is the chitlins and okra okay let's laughs I mean I know titlets are being testing but should they really stink before I do taste them I'd like to pray to God before I pray that in my mouth in Jesus Jesus you are prayed over we guarantee you that you are not about to succumb to those chitlins Hallelujah you'll be fine I just had to pray over Chef before he ate the chitlins there's no crazy Gonna Save Me on this one oh my God check this shitness I need the toilet excuse me I knew they'd come out quicker than it went in Severance is a mess holy crap are you kidding me oh my god oh they stink oh shall they be taking it lightly and not seriously at all is he in the children's bathroom I'm not sure but I guess the prayer didn't work oh dear dear you're not used to that soul food huh thank you I want to see what's going on oh Jesus thank you wow that is delicious finally some good food wow how do you like this yeah it's delicious well done wow there's a way to the end I've been saved by Mother Mary I've got the red velvet that Mommy makes is gonna be beautiful right because Mommy made it I'm gonna punch him in the face just show me into the kitchen please thank you guys sure will yep the chef is on his way back I'm scared I would I wouldn't I'm scared to bring him here Shelly doesn't listen when Ramsey gets back there in the kitchen we'll see if she even opens up to any suggestions or not Hi how are you nice to meet you buddy pleasure um this is Tyrone nice to meet you Mike was good to see you buddy uh so I just had an embarrassing lunch let's start from the top pork chop dry Bland no seasoning and the macaroni cheese was an embarrassment fried collard greens there's no seasoning everything's just fried so just tasting the oil and horrible the chitlins but the smell of them almost made me want to gag I absolutely do not believe that there's that much wrong with my food who is the head chef here I am show me tonight okay well you think you are the head chef all right as Shelly and the staff prepare for dinner service I thought it was good you know to my stand Chef Ramsay returns and is greeted by an unexpected guest oof what is that bloody hell damn oh my god wow it's just 10 minutes before the doors to blackberries open and Chef Ramsay is greeted by something unexpected bloody hell that have you got a pin yes yeah it moves just by the front door it's by the door no we just had the Exterminator you paid for the Exterminator yeah get your money back okay that's not funny I've got an incinerator outside can you take that no as a general manager do something with it the mouse it was in the entrance as I walked in on the left hand side we always have the Exterminator once a month or for prevention are you serious be careful of mice please show me where you found that at hey it's at the front door oh well where's the front door in your mind I can't believe that I came in the door walked in there saw him bang right there right here do you have it on from are you kidding me what you thought I brought it in out of my pockets yeah I think you did are you are you are you dreaming I arrived the mouse was there never never heard never it was no no never no mouse right here right okay so we have the Exterminator last week they come on regular occasions yes we have an issue with mice that's why you have an exterminator we don't have an issue with most exterminator comes in okay let's let's you know I do a little investigation let's go Dwayne when's the last time you spotted a mouse in here I've never seen one you've never seen one good except that one that was under the steam table that was bad a few months back almost a year back he found a mouse in the front door I'd never been so embarrassed and humiliated in my life this is ridiculous really ridiculous and sad I never seen a mushrooms perhaps you planted that mouth and you were suggesting that I brought it in I was like hmm I put it together like you just for TV's sake maybe I wish you would talk a little bit of sense the TV plus your money where your mouth is in front of your staff I want a meeting upstairs with you and everybody now calling Mike's out of his pockets and stuff yeah everybody keep bullshitting me my mouth it's amazing faster all over this place it can happen it can happen Shelly huh can I have a two seconds please okay uh all of you this is very very important so I was telling you see him like almost like that uh so just look at James for me two seconds I walked in the front door a mouse the mouse that you planted I know they told me but it's okay no it's not okay it's got nothing to do with TV nothing to do with your business in the I am not gonna stand there and even attempt to take that crap from you you can take your restaurant and stick it I am gone I'm out of it you're out of here I'm out of here excuse me go see you later shut it down it's over after discovering a mouse in the restaurant do you have it on the phone and being accused of planting it the mouse that you planted I know Chef Ramsay has had enough take your restaurant and stick it I am gone you out of here I'm out of here excuse me let's go see you later shut it down let's go it's over it is not open could you please shut up I mean it's ridiculous it's ridiculous I have worked tremendously trying to support my child and I don't understand you know it's I I don't understand what's happening today honest to God I don't what I said as far as you doing something like that I don't want to defame your character but it just was I'm lost for words that that happened and it just it just like shocked me and I apologize that's the most sensible thing I've heard you say since I've been here thank you the combination of mother Mary's plea and an apology by James are enough to keep Chef Ramsay at blackberries welcome to blackberries at least for now yes sir this evening will be Tina should be right with you okay and I'm going to get a macaroni and cheese all right ladies let me put this orders in first a lot of shrimp and grits would probably be a shrimp and grit knife got a free burner Wok there is that a pizza oven yeah yeah that's my pizza oven and the wok I love it cheers show you how can you cook soul food in a wok IES soul food supposed to be cooked slowly cooked with love and soul not in a wok Shelly's cooking green beans in a wok cooking rice in a wok cabbage and a wok we're not a Chinese soul food restaurant we don't need a wok okay that's the first of me a Southern food restaurants with a Chinese wok and a pizza oven and you have an oven that doesn't work right there tell me what's working apart from you we haven't had correct broken ovens we don't have to correct stoves the correct fryers grills you know how can we produce really great food if we don't have really great ovens how'd you manage to fry everything in one fry like that very hard a lot of prayer after discovering unusual and dysfunctional equipment in this soul food restaurant Chef Ramsay turns his attention to Shelley and how she runs her kitchen Fried Chicken please how many weight Meats do you need Fried Chicken but I'm gonna call the artists let's get one thing straight okay can you please work on ticket one we are are we I mean I don't understand Shelly has no concept of what it means to actually run a proper functional kitchen washer one ticket at a time I need you to do it that's what I'm doing okay just one just do one that's what that's how I do one just make it and send it that's it make it and send it unbelievable and where's the controller check the system what what system are we following here it's like there's no system I mean this is a joke you try to get one and she wants to argue you down you know she needs to argue down and make it seem like you're the one that's wrong or it can't be running like that but it's not making sense I want you guys off the line just go watch out just back up it's getting ridiculous already it's been an hour and a half but you just kind of want to get up and move how long are you waiting quite close an hour an hour foreign dysfunctional seem to be one person controlling it I Shelly thinks she knows what she's doing when she actually has no idea what she's doing we need a miracle a prayer hands on bending knees because this is going to the shits here we go for a chicken despite the ongoing chaos in the kitchen dishes somehow make their way to the dining room and that's the result you wait 90 minutes and this is what you're lucky to get crazy it's crazy and there's a war zone always ah always welcome to Blackberry what's up Brandon let's see how what a welcome me coming up is her way or the highway when the staff tries to get through to Shelley I have been open-minded she goes from the defensive to the offensive calm down I want you to believe tell me to go I know and then a dinner service Blackberry spirals out of control leaving Chef Ramsay wondering if this restaurant can be saved now you walk away bye goodbye goodbye it's day two at blackberries and Chef Ramsay knows that before he can Implement changes he has to focus on how this restaurant is run and so he starts the day with a staff meeting I want to go round now to identify things that you know that are wrong with the business and things that you'd like to change in the business I think one thing is I've known Shelley we kind of grew up together and she is a control freak if she does not see it being implemented the same way that she would do it she's going to jump in and she's going to take over but is it overbearing is it too controlling yes it's either her way or the highway and it inhibits anyone to show off their skills or what they can do or what they can bring to the restaurant but you have someone that's down your throat constantly and really doesn't know what they're doing they if you were so right obviously the restaurant wouldn't be failing or the situation as it did not but it's a very valid point you've employed some talented individuals okay Porsche Shelley needs to learn how to delegate responsibility can't be Hands-On all the time it creates a problem oh my God chili in all honesty you take somebody out of what they're supposed to be doing and make them do something else and that's one thing you got to realize and that happens more often I think that you talk too much and you know too much that's what makes this so rough the way be quiet time we're in the way everybody has been pushed off their position Dwayne calm down I'm not I wasn't upset I'm asking you to calm down I want you to leave good night honestly hurts the truth hurts just bear with me for two minutes sit down please okay regardless what is wrong with you I made one comment what's become evident is how fragmented we are but that starts from the top Chef Shelly have to learn how to listen everybody tries to communicate with her and support her but if she's going to be stubborn and not listen the doors will close and that would just break my heart I mean tremendously from now on in open honest dialogue got it yes Shelly Shelly I can't hear you I'm listening no we're all together are we going to be open-minded I have been open-minded as far as I'm concerned why do you say that this is not a joke we're in a serious serious position there's no reason why you cannot be open and honest because my I'm 72 years old and I thank God that I've been able to live this long and these are the most important things that I try to project listen to what this gentleman has to say I want to move forward I'm here to help right and the direction is to you Shelley because there's some valuable information that we've just listened to we know you're the boss what you haven't got right now is successful restaurant and everyone in this room including me are here to make that a success but you have to get out of denial agreed I agree I can't hear you I agree thank you only time will tell whether Shelley has really understood what the staff was saying come with me let's go in the kitchen let's get to work but Chef Ramsay has already implemented a drastic change in the kitchen my God oh my God oh my God I called a friend Kelly quit and he arranged for a brand new fire and a state of the art Six Ring burner an amazing convection oven from South Bend incredible um a six bonus stole Tyrone I just can't believe unbelievable I've had it done especially for your baking as well yeah I'm bursting at the seams just I just can't believe it oh man this is awesome it's the walk done there's no way no we can start to move forward cooking on a Chinese walk a what that you cannot cook soul food on we're gonna have a proper system here where's the worm I am definitely going to miss my walk but it's just gonna be an adjustment for me oh I just can't believe this happy Mary father God I just can't thank you enough I'm glad you're happy oh this is just so wonderful this is truly truly a blessing Chef Ramsay is he's unbelievable I truly believe in the power of prayer I prayed so hard that you would come and that you were going to turn this restaurant around I'm just so overwhelmed I thank you so much thank you now that the kitchen has functional equipment okay there's one thing that's missing here as a structure what what system are we following here we're going to work as a team Chef Ramsay appoints a leader tomorrow night my team yes I want you cooking and Expediting yes chef Randy helped Implement a system to help this restaurant run very smoothly from now until forever I'm gonna make something very very simple with you all now just a stunning mac and cheese he also works with the chefs on some new cooking techniques golden brown take a spoon and have a little taste Chef Ramsay has suggestions I'm going to do my best to be as open as I can but I just I don't know we are gonna reopen this session tomorrow night with a system one voice one leader yes and work as a team a system don't change it coming up Shelly I'm coming it's the relaunch of blackberries will Shelley be able to handle the changes and later a surprise ending we have worked our ass off you have to see to believe after the implementation of a new system in the kitchen Chef Ramsay and his team worked through the night to give the dining room a much needed makeover okay good morning excited to see inside oh yeah yes let's go Welcome to the New Black press oh my god well I suppose arrived here there was a cafeteria the menu on the wall and it just lost that into the sea now it's the restaurant gone is the cafeteria you have a wonderful amazing new restaurant brand new tables brand new chairs it's a totally different place yes I promise you they're not your records I am the artwork the absolutely love it the soul is back I'm just so excited and so grateful I'm just overwhelmed Shelly how'd you feel I feel great thank God my middle name's James right now that blackberries has an updated look now for the exciting part the food Jeff Ramsay has created a fresh new soul food menu to match it what we've done is taken some of the dishes and modernize them a little bit give them a bit of a new twist starting off with a black eyed pea fritters delicious barbecue pork sliders wonderful starter entrees fried chicken and waffles with a honey butter I love that a southern meatloaf sandwich done with mac and cheese and a spicy glaze like a really nice rich spicy ketchup man I love it I love it Shelly looked like she was embracing the change very well I'm glad that Chef Ramsey finally broke through to her is that beautiful dig in and have a taste oh my God fried chicken and waffles and blackberries his menu is great wow I think I have a wedding combination here Chef did it food atmosphere we're ready oh that's heaven it's relaunch night at blackberries okay we're about to open we put a structure in place and Chef Ramsay has given them all the tools they need to make this restaurant a success let's go good afternoon welcome to blackberries with the restaurant filling up the Fork Sliders and orders coming in from the dining room okay order in it's now up to the newly appointed leader Chef Mateen to take charge of the kitchen one jerk Wings one shorty one chicken with white meat Fried Chicken white man six minutes Echo thank you good off we go here we go oh thank you let's go with Chef Ramsay's new system in place and the team working together shouting six minutes thank you dinner service is off to a smooth start okay here we go out in the dining room are thrilled with what they are receiving I need shorty hey Dad you okay the restaurant is packed wait till you see it you're not trying to believe it I need an exhale and a shorty right now I'm on the line a little bit tonight Shelly Shelly he was asking for stuff and you're just ignoring him I'm coming okay all right love you Dad you okay let's go please totally disrespectful and a slap in the face to her kitchen team what she's saying is I don't give a damn it's my world and this is the way I'm gonna do it the rest of you who cares how long for my oxtail what what things are going really well at the beginning because they were being executed but then I just don't think Shelley wanted to be there I need an oxtail and a shorty first what she's not in control and if she's not in control she doesn't want to follow it Shelly yeah it's like we just switched off and forgotten why have we forgotten our systems the most important thing about a system is keeping it yes go back to your stations I am the owner for this business and I'm just not taking any from anyone hell no what is this what coin in it I know honey yeah so don't do that you're doing you're going back again we're going back again we're going back to old ways don't touch what he's doing okay you said it's dry was it dry the corner no it wasn't dry it wasn't even done thank you I don't care Chef Ramsay system works is this Shelley that doesn't want it to work so when it's sitting on the side dry now just leave it there what are you talking about I don't know chilling I'm not talking back Shelly now you walk away bye goodbye goodbye is gone bye see you later it's relaunch night at blackberries don't touch what he's doing and as Chef Ramsay tries to keep everything on track Shelly goes off the rails goodbye he's gone and storms out of the kitchen unbelievable what happened they were doing so good yeah Shelly started coming in and picking up bits and just chopping them I asked to stop it and let my team do it and she got really funny ever since then she just switched off so she's closed down Shelly is a crybaby she's not willing to admit that she's wrong and that's pretty sad with Shelley out of the kitchen stop everything you're doing plate this one for me right now Chef Mateen and the staff try to pull it together okay and we're gonna stick it out right now to get the remaining dishes to the hungry diners control the kitchen yes I need right now I need two Fried Green Tomatoes I need that now working okay nice let's go it's easy to waiting to take this out for table one please try it off you go so we're fifty let's go finally maybe a little slow but it's gonna be great with Mateen leading the kitchen and this had a fries open the window now shout out fries good the final entrees make their way out to the dining room are loving the food it's worth the wait he ran so smooth we have the system now this right here is the first day of greatness of many more days to come and I loved it a lot everything was great thank you with the staff completing a successful relaunch Chef Ramsay gathers the group uh okay but there's someone missing where's uh Shelly in the office Shelly can I uh can I talk to you please Shelly Shelly there's no point making yourself look any more stupid Shelly just two seconds not gonna argue he's not coming we don't need it come on Shelly needs to listen to Chef Ramsay you just can't close heirs to someone that's come to help you please really don't have anything to say if you don't need to have anything to say just go outside out of respect for yourself I love my staff well then you want them to walk out on you and you'll have the restroom oh man I'll clean up tonight forget about cleaning up tonight what about the rest of the days oh dear and I'm so ashamed of you that I don't know what to do Shelley we have worked our ass off if you are done close the damn place down let's go with Tyrone I don't believe Shelley deserves all this great help she got I mean someone like me that's been cooking and with the culinary school would kill for something like this opportunity you know it saddens me so much okay I know it's been a rough night but on a personal note I just want to say thank you why because you guys worked your butt off nobody gave up there's something personal about soul food for me I started a small little documentary called Kitchen Nightmares seven years ago and my first ever restaurant was a Soul Food shack that's why I started putting back into the industry and you guys deserve success you did a fantastic job Chef Ramsey he's up there with the best Angels I'm just so delighted and so grateful and we are going to do our part to make him proud of us definitely will make sure that your efforts were not in vain thank you foreign here to teach her and to help her business but she may throw this all the whole system out the window with the whole menu only time can tell can we have 30 seconds please I think this is my office are you asking me seconds at my eyes yes I am okay that just sums it up yeah that's the only thing I haven't changed foreign happy ending tonight why because this week I've met some amazing people mother Mary what a sweetheart and a phenomenal cook Martin that guy has a bright future and he is packed with passion but the fate and the future of blackberries rest in the hands of Shelley and unfortunately Russians do not succeed when they're run by a dictator I planted a mouse is she crazy in the weeks that followed hi nice to see you customers responded well to the changes Chef Ramsay made to the menu and the decor the steak is tender after witnessing the positive reviews surprisingly Shelley embraced all that Chef Ramsay has done for blackberries nice right beautiful I like it cool but Chef Ramsay has opened up a new world for us here at blackberries I'm ready for change it was difficult for me to see that at the beginning but here it is the truth is the light if you guys enjoy Montclair New Jersey an affluent suburban community just 20 minutes from Manhattan in the heart of town sits an Italian Eatery called Leone's opened more than a decade ago by Rose Leone when my mom first off in Leone's in 1996. Leone's was the place to go to if you wanted Italian food welcome to Leone's do you have a reservation people will wait in line to come in I was here eight o'clock in the morning till 12 at night I did everything cooking cleaning inventory Mama treated this restaurant like her child this restaurant was her life about two years ago my mother went in for a routine kidney stone the operation went bad and she went into a coma which was very very difficult and brothers he was Ill it was a bad moment you look around you don't see Rosie there's nothing here and that's what hurts without Mama Rose everybody was just scrambling to make it work literally she said the fish was dry and she didn't like the polenta was soft is that the polenta I got it I got it Michael stepped in and he says he's the boss but doesn't do anything boss worthy he shows up around six walks around hands out of sambuca as long as you're 21 it's my tree watch this little football against dinner you want me okay okay that goes home all right see you later Michael's not taking care of this restaurant so basically I do everything I do ordering I coordinate staff you're supposed to make the way the menu stays Michael does not show any concern about this restaurant and when everybody sees that they do the same they take naps out in the back they play soccer hello after Michael took over the food went to there's no flavor the taste just wasn't there anymore I mean this place used to be good and I'm not happy anymore business nowadays is awful we are very slow last weekend we had 12 to 15 tables on a Friday night and that's that new reservations we got Lizzy There's No Reservations two years later when I come back I almost had a heart attack Everything I seen was dirty so if this is filthy I'm afraid about what the kitchen looks like kitchen out of control that's just crazy disgusting what are you doing they destroyed everything I worked for in my life there was no Management in the restaurant to nothing we owe 1400 for the meat overdue for the past month I eat my goals to make the money but you can live my boat I don't know how can I ask you something Michael you tell me what do you want me to do let me check Ramsay to come in and straighten them out Chef Ramsey it seems to be my if this doesn't work out I will have no other choice but to die foreign seriously yes sir but this is the main entrance right yes sir wow is business that flat that you're watching games and trying to deal with customers at the same time yes it is Chef really yes not bad yes sir wow yeah go outside yes sir and come back in in 10 seconds okay foreign I'll see it myself um busy I'm just trying to find the game it's so important because this is far more important than running my business seriously honestly Michael did you get the message I mean it just a good Impressions the customer's walking in for the first time no terrible Chef Ramsay looked at me in such a way like what is this rodent doing next to a television in a restaurant it was just embarrassing oh my God is that a baby yes I mean they say that there's never an ugly baby I think I just found one but that's not you is it no sir we have one of the worst of course I've ever seen the creepy baby keeps me up at night I don't know what my mother was thinking to be honest with you everything you see every artwork is my mother rice my mother's actually the owner and I was kind of like the general manager until she got sick or everything she got sick yes my mom's name is Rose okay is your mother here yes okay can we meet please please I've been married three times I need number four are you feeling better okay and how long have you been back in the business two months so if you just come back now and how long were you out for some of the vegetables oh really wow I'm sorry um how long do you have the restaurants 14 years in your mind what's wrong with the restaurants what is it everything okay let's get the group together and let's have a little meeting and a catch up and I'd like to hear from everybody so I can get my head around this okay yeah can we get the chefs and uh yeah everybody please Michael yes so this is John John good to see you thank you this is Elizabeth Elizabeth nice to see you and you are I'm Trudy truly right it's lovely name and what'd you do I'm a waitress a waitress and sorry John what'd you do I'm a waiter a waiter Elizabeth Hostess Hostess because I've met the man that was in charge of the TV control Chef Ramsay is going to tear my golden new I would hope that Michael knows that he has a coming but it is Michael so he probably doesn't know that he has it coming okay good um first of all I can't start to even think about turning this place around until I get to the bottom of the issues um who'd like to go first wow Trudy the major problem here is there is no manager there are no nobody in control this restaurant basically the staff is running this restaurant right now I I disagree I believe the problem is is that I believe the decor is a turn off the deck no this is ridiculous she got sick I had to step up to the plate I take care of payroll I take care of ordering and take care of old payables receiving doing the menus wow is that right what would happen if Trudy fell ill God forbid where in the hell would we be I don't know the answer to that Chef I don't know do you want it you don't do you yes I do are you incapable I think I am capable so why have you done it when I see the business not busy it's hard for me to really show passion have you ever had the passion yes I don't think he ever had the past he's never had it wow is that true I don't think so chef I fell into it hoping that Michael somewhere along the lines would learn from me but he hasn't made the initiative my face you gotta add more you want a restaurant desire time it doesn't stop gotta be your life I think the bottom line shift is everyone can do more I think the servers can do more I think the Busboys can do more and the chefs can do more are you here every day except Monday yeah I'm here every day except Monday so you're here six days a week across 36 days a week you're in here you're here what 12 14 hours a day no no how many I worked at internship I'm like uh five to ten five to eleven so five hours a day out of those five hours a night how many of them do you sit down depending on the situation roughly two three so you're on your feet for two hours a day yes holy crap what's the break even per week in this restaurant twelve thousand dollars what we're taking currently a week eight thousand we're losing four grand a week yes sir we're drowning drowns doesn't cover the expense there is obviously because you can't live wow okay I'm gonna have a look around I'm gonna be back in 20 minutes okay so do me a favor just make me one of everything on that menu our menu is 15 pages let's go and I just that's allowed because I knew it was going to look like a freaking Chinese buffet I need one of every person okay on the menu we need chicken parm Jill Palms shrimp parm eggplant parm all the Farms literally one of every pizza please don't forget the sides I think the pizza's top top notch and I think most of the food is outstanding I eat here six days a week don't forget your pizza special too there you go I appreciate it small place more plates more plates in the window okay rice oh my gosh holy crap look at all this food bloody hell I need to get up to speed so I'm going to keep it simple just make me one of everything after a meeting with the staff Chef Ramsay is anxious to get up to speed on the food I need one of every pasta all Farms but when he returns he makes a shocking Discovery yes holy crap a dining room full of food how many items on the menu over a hundred a hundred foreign physically their parents Jesus Christ grab a night before please maybe a bag a sick bag Chef Ramsay I would like to apologize in advance it's everything's just oh where'd you start here what's what this is sweet onion pie pies pie crust looks very dark is that normal there or is he just having an off day the oven gets very hard so have you tasted that how bland is that I think the texture I don't like the tastes you like the taste but you don't like the texture yeah is that Rice that's risotto risotto come on guys I mean do me a favor is that you no sir what don't think so just smell that still inside I don't want you smelling that no no not with your state of health I don't want you back in a coma Taste of them quick ah mine's full of grit little spongy spongy most great they're not even clean yeah are you crunching grits yes yes dirt Sands how do you clean a clam if it's steel you run them under cold water oh I don't even know yeah Lord only knows where those clams came from at least it was just sand that's all I'm saying what is that that's our ribiata why is all the vinegar on there people like that recipe they love it actually oh my God the chilies the garlic I mean that is a disaster next row what the is that what the is it it's chicken in balsamic sauce yeah balsamic production taste it they should come with a watering that will blow your lungs out I mean and whereabouts in Italy is that from I don't know oh come on what is this one there's no seasoning in there everything's blast Bland fish land pasta's Bland it's like a flip-flop look at the garlic in there too much garlic smell of garlic fishing with garlic way too much garlic how many bulbs of Garlic's in there a lot of garlic yeah are they trying to put me in hospital for two years I mean it's bad it is bad I mean honestly give me the chefs out here would you please check my photo even though I think it needs help it's definitely not that bad by eating myself it's not as bad as the chef's head who made this I did it have you tasted it have you ever sat down and tasted your own food sit down without us no no it would happen sit down come on quickly I need you to taste it I know sit down please yes welcome to leonius there we are I knew it is this how does that taste no you're not eating that no no I'm not gonna be responsible putting you back in Hospital Sit down you are not eating that how does that taste how does it taste I don't like for something I don't know you don't like it I don't know how was that it's very vinegary have you tasted your risotto yes I do taste the result but stay there have a little taste yeah just have a taste that with a usually use a knife before have a little taste how does that taste wow it's disgusting and if that's classed as a risotto here in New Jersey dude you've got to get out more what if any dish do you like on these tables nothing at all I said when a chef doesn't like his own food how the do you expect the customer to for me that says it all even your chefs don't like their food you think it's good are you in denial or are you just doing this I'm gonna get some fresh air I'll be back later yeah I'd like to catch a plane out here right now Let's Go Mama looks after discovering early on that Leone's menu is more about quantity than quality Chef Ramsay returns to observe dinner service and news of his arrival in Montclair has spread and the restaurant is busy for the first time in years and for you sir Mediterranean okay hi how are you good how are you and this is my wife Cheyenne Cheyenne oh you're Michael's wife yes well didn't he do well yeah good right um tonight run the place as normal I'd like to see how this thing functions I've tasted it yeah now I want to see how it works take me to the kitchen show me the line please ordering Marcus here's our um prior area salad and desserts okay great and how long have you been here I've been here seven years seven years yes wow okay great um the main problem with the rest of his what and so the main problem is the food the food wow I like the honesty I work here and I try to take pride in my work but I don't think the food is good Michael needs the eye opener pick it out take it out okay yeah here we go all right here we are enjoy dish tasting or anything the batter is kind of flavorless while diners try to digest their food Gordon is having a hard time digesting what he sees in the kitchen what the is that in there is that how he hates it we blast it in the microwave that's very Italian and here what's in here I do yesterday this chicken you do this yesterday so hold on a minute that's cooked chicken and what's that in there I'm here later today so you have the raw Veil next to the cooked chicken come on the cooks are to blame for their part if they make a mistake I could live with that but something about being irresponsible and neglectful there's no excuse look at that crap in here bloody Hells Bells what's that in there is that calamari yeah it comes in definitely fresh though that I know perfect fresh it's frozen you buy this in fresh it is not fresh Columbus here is all Frozen oh Jesus what is that in there what is that I think it's feel shot you think it's feel pretty sure you didn't put it in there no I didn't what is up that looks like meat thrown in a pan but what is it though I don't know it's not labeled oh my God forget the orders for five minutes and come around you Daryl come round don't worry about the cooking for now I've got more issues when's the last time this was organized hasn't been organized oh come on what's that molasses molasses that's been in there since Thanksgiving what it's July that oh my god oh this is raw pork that's not my fault that you serve to me is it no that's uh the old pork that's the old pork where's this one from not Thanksgiving again stuff what mushroom smell that smell it that's older than me smell it yawn that's your sauce Daryl what in the is this oh my God is that flounder exactly almost definitely old it's green smell that it was embarrassing it was mortifying he comes in something that's so easily identifiable and no one noticed smell it how is that possible oh because he's sharing something for two seconds Mama Rose I am absolutely horrified that's from Thanksgiving and that's a slimy vile sticky flounder sour disgusting cream sauce I mean honestly this restaurant has been run like a pigsty you may be resistant to change but what's become very clear is that your resistance to Quality dishwashing and cooked have it done should have been done always all of you come here let's go come here how can we work like that you've got ingredients from last Thanksgiving did you smell the flounder yes did you see the cooked chicken the raw pork the raw veal it's a joke you should be ashamed of yourselves under no circumstances can we continue to serve food shut the place out after discovering disgusting and dangerous practices in Leone's kitchen under no circumstances can we continue to serve food Chef Ramsay has no choice but to shut the place down you're in the dining room now and just apologize get cleaning get it going okay tell him no more service for the rest of the night or just till they're done cleaning what do you think not at all just embarrassed us I'm embarrassed everybody everybody I'm sorry to interrupt you everybody I'm sad to say and embarrassed to say that we're closing down Leone's for the night the food is not up to par it's not what you deserve so I apologize for your convenience I thank you for choosing Leone's but right now some must be bus shut down you shut it down that's it you shut it down sorry guys Leon's never even shut down very embarrassed by him thank you ma'am sorry take care sorry about that ladies I'm feeling disappointment I'm feeling it related telling everyone that they can't eat at my own restaurant can you sit down please that's the most badly practiced kitchen I've ever seen that's where we need yourself no Michael no Michael you let it happen on a daily basis you need to run your business you don't understand hi Kesha not in your mother's eyes you don't have you ever walked into your kitchen and opened the door to your Refrigeration units and call them out now I check but I don't check hard enough obviously what are you talking about oh my stopping man stop it you're oblivious it's happening under your own nose I don't give a because you don't Diana is he lazy yes John is he lazy yes sir Trudy is he lazy yes Mama he is right now we have a room full of individuals that don't believe in your conviction to run this place prove to me and more importantly to your mother and your staff that you are ready to lead got it got it a manager who doesn't manage my God foreign water okay I don't feel like I've given up but I feel like I'm broken I'm angry at myself I think as the boss of the restaurant it was just irresponsible taking his restaurant for myself I don't know I think seeing is believing are you okay Mom yeah come here what's in my head what's the matter oh what's the matter we're gonna turn the ship around for money I'm crushed that I might let her down and I want to make it good but the truth is I don't know if I can turn it around and it's a scary feeling it really is come on get out of there get some rest okay okay after shutting down Leone's Chef Ramsay realizes Michael and his staff need to have their eyes opened and he's arranged something appropriate at an art gallery only half a block away take a look had this amazing exhibition come in look at that what'd you see food what kind of food you see on there what Italian food that's very pleasurable to the eye is it inviting yes yes this is your competition only blocks away from Leones Michael I went to five restaurants this morning lovely thank you I took the pictures and trust me after shooting those dishes I ate everything and they don't only look great wow that was delicious well they taste amazing I was glad that Michael got to see what else was in the neighborhood instead of living in the denial that our food is fantastic your dishes set an impression and they remain in people's memories so let's take a look at these dishes from another local restaurant this restaurant's called that's right Leone is do you recognize the food yes wow I've never seen such an outdated mess in all my life take a look at that and then turn around and have a look at your competition come on Trudy what's the message I'm trying to get across get your together your food is no comparison to what's in the neighborhood I can't believe it but I'm embarrassed to Circle it like that just opened my eyes to the neighboring competition and I think it takes someone outside the family and your friends to tell you how it is today we move in this direction let's get back to Leone's and get started let's go I think it's time for change and I want to be the best Italian restaurant in town with Michael finally realizing how much his restaurant has slipped Gordon's next move is to push Michael to better understand his business when was the last time you cooked anything never and that means working in the kitchen I want you get to watch me now cook a delicious veal chop and a simple capellini but no one to do them with me you don't need to be an amazing Chef to understand when your chefs are going badly wrong use your hearts continue being blindsided by your Brigade and need you to start leading from the helm you start running your business okay you know field chop let's go to be the man of the house I have to take all the responsibility I mean I have to take a kick in the ass that a lot of people depend on me if you follow me every step of the way Touch of olive oil salt and pepper it's cooked on the bone why are we cooking on the bone what flavor right get that pan nice and hot how do you know when the oil is ready I like smoking off there you've got a sear in there wow leave that searing away there's never crossed your mind to come in and cook from time to time sort of no one of those things as the Italian Prince my mother always did the cooking it even as for my mind it is very embarrassing I don't know how different positions in my restaurant I think it's time for change the most important thing is to see you know leave my pride aside I want to do better really nice fear there we go into the convection seven minutes okay come believe me in gently now gently push and pull back nice there we go good let's go check our bill is that ready Chef I want you to tell me for once I want to pull it right now let's go then pull it cooking what Chef Ramsay has given me great confidence in myself and in my restaurant I'm sure I will make some errors but I have to learn it has to come the hard way look at that officially how do they look they look fantastic do they belong in the gallery or the garbage the gallery okay dig in guys please dig in digging digging it just melts in your mouth I love the fact that someone above Michael they had the knowledge she finally pushed him it was very good for Michael delicious John what do you think of the film The View was excellent yeah it's probably the best food that's ever come out of that kitchen the staff when they seen the food they look at me in a different light knowing that I couldn't do the job and I wasn't just a bump on a log that could sit in the front I don't think I've seen Trudy eat or smile in about two years I don't blame it you may recognize him from sat on his ass outside watching television but that guy's gone now we have a new Michael let's go after feeling a little more positive about Michael Chef Ramsay's Team Works through the night to transform Leone's from a sleepy and dated restaurant into a modern Italian Bistro good morning good morning chef today we are relaunching the new leonis are you ready I'm ready let's go come in come in please come in WoW excellent this is the same room wow wow now big deep breath God is the dated salmon color now we have something sort of contemporary we have some Elegance for the tablecloths red and white chairs the new lampshades cool contemporary fabulous God the walls laced with Hideous artwork we use the phrase and put an imprints of Italy very nice as soon as I opened the door it was like a whole different world it's amazing beautiful surrounding that makes you feel like you're in Italy I love that campaign the decor in this restaurant no more love it I have another big surprise this is going to make your life so much easier I have for you the most amazing state of the art point of sale system provided by Zephyr hardware and POS Lavo it is the state of the Arts latest touch screen device each and every dish has been photographed and programmed on there before you've left the table the order is in the kitchen I might have to cry oh my god I've been asking them to get any kind of computer here for years this handwritten stuff has to go and thank God it's finally gone we're like a real restaurant you are like a real restaurant before Gordon Ramsay came here this was an outdated New Jersey restaurant after Gordon Ramsay this restaurant fits right in it's just this modern classic Italian Bistro Taste Of Happiness so oh mama Rose come on in addition to revamping Leone's Decor Chef Ramsay has overhauled their massive and stale menu and replaced it with fresh and Innovative modern Italian dishes these dishes are good enough to go in any Gallery when I seen the food I really was excited the most eye-popping dishes I've seen in a long time it's exactly the first way I felt when I saw you let's start off on the top matters which number and a cherry vinaigrette then yeah fresh crab beautiful I love it when you think of Italian Classics you think of a chicken cacciatore polenta olives mushrooms and tomatoes vibrant fresh it's beautiful a delicious shrimp scampi a roasted pan seared Cod marinator a menu one-third of the size with 45 dishes that can change frequently got it yeah wow everything on the menu because out of this world this food is a complete 180 from what we were serving here before I'm very happy right now I absolutely love all the dishes on this menu and you just could taste the difference of the freshness as soon as it goes in your mouth we're back back in business it's relaunch night at Leone's and after an overhaul of a menu and the decor Chef Ramsay is encouraged by Michael's new attitude and so he expects them to take complete control of his restaurant tonight we're gonna get it done on when you expedite I want you holding the fort together sure yeah finger the castle Yeah we're getting the weeds we get ours we stay here together as a team oh my God yeah I'm nervous I'm excited I got the butterflies but I think it's time for me to make this business run the way it should I know what I can do it tonight we're gonna get it done let's go come on move let's go hi welcome to the new Leones Leone's once a famed restaurant in this community had lost its way this is our menu tonight with news of the relaunch diners are streaming in ready to give it another chance are we ready to order okay what would you like okay Pizza let's go Pizza I'm so impressed by this I adore the PLS just it was really cool I mean the ease of ordering it was incredible and my handwriting is atrocious so this for me is a dream come true appetizers one soup one dollar mod thank you come here buddy this one is that's our new food or Alex yeah okay good how are your first name is Alex good to see you so what's going next we're looking at Table Six okay let's go Michael is off to a good start ensuring quality dish after dish is quickly leaving the kitchen this looks awesome and diners are thrilled with the new menu how does everything look very good okay and everyone's loving it I mean loving it kitchen has hit a roadblock Alex this right here is Table Three as Michael in an attempt to push food out fast has lost control and ascending an order out to a table that has already received its food all right oh come on we're not getting anywhere guys we've already sent the appetizers just shake that was that sex then check six it's not the same table now just check it yeah sending food out twice come on Michael table six and three are eating do you know what you're doing Mike screw it up boy Michael needs to step up to the plate I know it everyone knows except Ramsey if Michael's in the air module I need you to step up stop panicking you're right there's something difficult here I know bring the team together you got it we're at this line have the balls to do it mistakes are gonna happen it all depends on how you handle the mistake John April 10 did they get older appetizers yes they did Alex did you bring this to 19 right and olives in a culinary table 19. I gotta keep it together get my head on straight have confidence in myself and stick to the game plan right now listen I need one part daily one Cod one hour check day and then we'll worry about everything else but that I mean now yes sir come on keep it going we've got to drive the team yes how are we doing on 18. are you coming right okay gotta talk to each other guys okay I want to stay in the window together good right here right here thank you sir table six with Chef Ramsay's encouragement Michael has rallied back okay lasagna lasagna lasagna well lasagna in the window baby beautiful baby food is flowing into the dining room again at a steady Pace no snacks it tastes great and no complaints delicious what did you like about repeat Donna how is everybody out there they're loving it everybody's loving it they're loving it yeah gosh you give me a chicken parm with no home is a shrimp coming with it it's incredible having Michael finally step up he's doing a good job he actually sounds like a boss today that's a first you guys are doing a great job cool looks absolutely gorgeous okay thank you thank you Michael is now working together with us hey guys come on baby one more and the finish line is here they're supposed to fit like that we're looking for that for a long time how'd everything go okay oh my God excellent yeah we're back on the map okay how you feeling good yes yes feedback they love the food the old customers right Mama Rose I thought you're going to bed huh are you happy yeah I'm very happy look after your son I will let him spoil you now you need to sit and relax and go around the corner of a little game of bingo he's good enough to take over yeah it is I was about to see my car being a boss hopefully things work out and be better I'd like a little word with you yes sir okay three important words that right now I need you to remember stay the course if you don't do that we're coming off track and we're going to slip back day by day to our old ways stay the course stay the course Chef I I can't hear you stay the course take a big deep breath and Shout at me Chef in my restaurant I'm gonna stay the course good well done thank you sir good night thank you this was just a phenomenal experience and the thing that changed me the most is Chef Ramsay that's a God's honest truth stay the course you'll get it brother good night good night he believed in me and he said I can do it I truly believe I can do it good job Michael you proud of me yeah thank you very much okay okay you're in good hands I love you wow when I first arrived I saw a lazy owner sat in his Pizzeria watching TV we made a lot of changes not just to the restaurants but to the owner Michael found his voice and finally he's now speaking not just for himself but for his mother wow that baby ugly only days after Chef Ramsay left Alexandria silverware wrap somewhere Michael took his advice to heart and stayed the course here's your bill chop Tara go get it baby ship guys guys if he needs help jump in Franco helped him Leone's is once again a popular spot in Montclair Things Are as for Rose she can finally rest easy knowing that her son is in control and the future of Leoni's looks brightly Because of You Michael's the boss and Leon is the hottest restaurant down you are a lot likePlainfield New Jersey a middle-class city with a strong sense of community and smack in the middle of town is a soul food restaurant named blackberries run by a one successful caterer named Shelly Withers it's fantastic I had tremendous following it just seemed natural that I would move on to open a restaurant hello why you're welcome and with her mother Mary investing her entire retirement fund into the restaurant Shelley's Dream came true daddy put the check in the bank this afternoon oh okay okay I think it's a parent's responsibility to be supportive of their children I am so happy with the way the restaurant turned down the decor is phenomenal that's not true and blackberries has the best soul food in town no doubt fried collard greens is my favorite I don't know what I'm doing wrong the shrimp was firm that's because I forgot them on the stove perfect location perfect food but where are my customers the problem is Shelly is in denial she thinks that the decor is amazing and the food tastes spectacular I like it but the food is suffering the customers are suffering and the restaurant is suffering the macaroni actually believes that all of her food is better than any chef out there two done two done is perfect she feels this is the way I want it it tastes good it doesn't matter what someone else thinks about it it'd be in my restaurant I'm gonna have it my way I don't want the food to touch I say it every day and if you want it to me anyway right it don't make sense to me Shelley is a super controlled freak to the 110th power these down just get it out what what what system are we following here it's no system we have 16 people working back here and 16 people doing their own system cable five right there in the front where is it please guys it's hot back here why is everybody back up we ain't got no food down here she thinks she knows what she's doing when she's actually has no idea what she's doing tell me what I can do to help I don't I don't understand what's going on and that's brings a lot of chaos here let me see that play she's helping the restaurant to fail even more bad I'm two hundred thousand dollars in debt I'm barely holding on here I got fourteen dollars to my name bro like I tell Shelly it's just not only her at this restaurant's bills because I have sacrificed a lot to make sure that the doors didn't close I believe in the power of prayer I think Chef Ramsey is the answer to her prayers foreign fuzzy little town great location for a restaurant okay hello hello good afternoon welcome to Blackberry thank you very happy to be here wow look at this place somebody having a party no no party we're just having um lunch okay great let me fix you okay to sit over here and this big boy there who's there I'm James James what's your job general manager stop it with a baby face like that you can't be Spanish but get out of here you look about 18 how old are you I'm 30 years old wow amazing aging well and this is Mom Mary Mother Mary yes sir you look great nice what'd you do the cakes the pies the desserts really she's our Baker okay grace here I don't want to be sweating all over him can I kiss him can I give him a kiss and thank him for coming or what yeah everybody how are you doing good to see you're running around you're busy on you I have to be somebody's got to get it done another three years who designed this place I feel like Donald Summer's gonna come through the door that would be Michelle I think that would be me oh I absolutely love the decor and a dance party that's me wow excuse me hi I asked my fiance if I could kiss you he's our manager yeah oh come on sexy right you get arrested for cradle snatching Hey general manager come here get that beard over here you didn't tell me that you're dating the owner excuse me amazing and was it Love at First Bite yeah wow way to a nice heart is a stunt oh man he's a little younger than I am but he's my sexy chocolate let me sit down have a quick look through the menu start ordering thank you thank you for coming Gordon I think I'm gonna say as much as I can okay uh right let's go for uh collard greens that's some other pork chop sounds delicious let's go for some mac and cheese as well please okay the chitlins and desserts how's the red velvet cake delicious okay great very well I think I'm starving we're gonna put your order in excellent all right guys we have our order for Chef all right let's do it I really think that Chef Ramsay is going to say that the food is phenomenal with the pork chop with some math this is not hot that's my favorite foreign oh Jesus what happened was it the fried chicken or the cornbread what when chickens what happens I have no idea I've never seen that before oh oh my god did somebody head but the wall it was shocking to find that it was a hole in the wall with a record on it I was just like oh my God like what the hell is that doing there I've heard about broken records but Jesus Christ okay let's get out of here quick I'm afraid to touch any other records all right here you go oh Charlie is delusional about how fabulous her food is I hate the macaroni and cheese just looks like crap on the plate this is pork chop the smothered pork chop thank you just a little shot on my plate dry isn't there how's your pork chop the pork chop is dry the mac and cheese is way overcooked and very mushy you think of soul food restaurant would Pride itself on cooking mac and cheese but now it's just all is that heated in the microwave no I think they just put it in the oven to warm for our lunch service thank you oh he's saying that the macaroni and cheese is dry and overcooked he asked me have we warmed it in the microwave I told him no it just came out of the oven they may have put it in the microwave for a minute only for a minute though everything is cooked to Perfection there is nothing on that menu that is not perfect okay here we go I'm taking over now five collard greens move it to the middle put an orange tip in the middle that's it how can you actually say this is a Social Restaurant are the collard greens are not tasting like collard greens this is just like pepper soil you know you can't have food tasting like that tell Chef I said to taste those collard greens they're perfect there you go chefs collard greens wow yes okay great thank you very much indeed wow blindness seasoning it's just fried and soggy and Limp uh James what do you think you gotta eat it all together if you eat it all together it should well I did eat it all together it still stayed Bland thank you oh my God what is he saying about our stuff now little blind oh my God collard greens it's great he's crazy where's the chitlins at it's in the microwave they're delicious and we get one out of three we might be all right and this is the chitlins and okra okay let's laughs I mean I know titlets are being testing but should they really stink before I do taste them I'd like to pray to God before I pray that in my mouth in Jesus Jesus you are prayed over we guarantee you that you are not about to succumb to those chitlins Hallelujah you'll be fine I just had to pray over Chef before he ate the chitlins there's no crazy Gonna Save Me on this one oh my God check this shitness I need the toilet excuse me I knew they'd come out quicker than it went in Severance is a mess holy crap are you kidding me oh my god oh they stink oh shall they be taking it lightly and not seriously at all is he in the children's bathroom I'm not sure but I guess the prayer didn't work oh dear dear you're not used to that soul food huh thank you I want to see what's going on oh Jesus thank you wow that is delicious finally some good food wow how do you like this yeah it's delicious well done wow there's a way to the end I've been saved by Mother Mary I've got the red velvet that Mommy makes is gonna be beautiful right because Mommy made it I'm gonna punch him in the face just show me into the kitchen please thank you guys sure will yep the chef is on his way back I'm scared I would I wouldn't I'm scared to bring him here Shelly doesn't listen when Ramsey gets back there in the kitchen we'll see if she even opens up to any suggestions or not Hi how are you nice to meet you buddy pleasure um this is Tyrone nice to meet you Mike was good to see you buddy uh so I just had an embarrassing lunch let's start from the top pork chop dry Bland no seasoning and the macaroni cheese was an embarrassment fried collard greens there's no seasoning everything's just fried so just tasting the oil and horrible the chitlins but the smell of them almost made me want to gag I absolutely do not believe that there's that much wrong with my food who is the head chef here I am show me tonight okay well you think you are the head chef all right as Shelly and the staff prepare for dinner service I thought it was good you know to my stand Chef Ramsay returns and is greeted by an unexpected guest oof what is that bloody hell damn oh my god wow it's just 10 minutes before the doors to blackberries open and Chef Ramsay is greeted by something unexpected bloody hell that have you got a pin yes yeah it moves just by the front door it's by the door no we just had the Exterminator you paid for the Exterminator yeah get your money back okay that's not funny I've got an incinerator outside can you take that no as a general manager do something with it the mouse it was in the entrance as I walked in on the left hand side we always have the Exterminator once a month or for prevention are you serious be careful of mice please show me where you found that at hey it's at the front door oh well where's the front door in your mind I can't believe that I came in the door walked in there saw him bang right there right here do you have it on from are you kidding me what you thought I brought it in out of my pockets yeah I think you did are you are you are you dreaming I arrived the mouse was there never never heard never it was no no never no mouse right here right okay so we have the Exterminator last week they come on regular occasions yes we have an issue with mice that's why you have an exterminator we don't have an issue with most exterminator comes in okay let's let's you know I do a little investigation let's go Dwayne when's the last time you spotted a mouse in here I've never seen one you've never seen one good except that one that was under the steam table that was bad a few months back almost a year back he found a mouse in the front door I'd never been so embarrassed and humiliated in my life this is ridiculous really ridiculous and sad I never seen a mushrooms perhaps you planted that mouth and you were suggesting that I brought it in I was like hmm I put it together like you just for TV's sake maybe I wish you would talk a little bit of sense the TV plus your money where your mouth is in front of your staff I want a meeting upstairs with you and everybody now calling Mike's out of his pockets and stuff yeah everybody keep bullshitting me my mouth it's amazing faster all over this place it can happen it can happen Shelly huh can I have a two seconds please okay uh all of you this is very very important so I was telling you see him like almost like that uh so just look at James for me two seconds I walked in the front door a mouse the mouse that you planted I know they told me but it's okay no it's not okay it's got nothing to do with TV nothing to do with your business in the I am not gonna stand there and even attempt to take that crap from you you can take your restaurant and stick it I am gone I'm out of it you're out of here I'm out of here excuse me go see you later shut it down it's over after discovering a mouse in the restaurant do you have it on the phone and being accused of planting it the mouse that you planted I know Chef Ramsay has had enough take your restaurant and stick it I am gone you out of here I'm out of here excuse me let's go see you later shut it down let's go it's over it is not open could you please shut up I mean it's ridiculous it's ridiculous I have worked tremendously trying to support my child and I don't understand you know it's I I don't understand what's happening today honest to God I don't what I said as far as you doing something like that I don't want to defame your character but it just was I'm lost for words that that happened and it just it just like shocked me and I apologize that's the most sensible thing I've heard you say since I've been here thank you the combination of mother Mary's plea and an apology by James are enough to keep Chef Ramsay at blackberries welcome to blackberries at least for now yes sir this evening will be Tina should be right with you okay and I'm going to get a macaroni and cheese all right ladies let me put this orders in first a lot of shrimp and grits would probably be a shrimp and grit knife got a free burner Wok there is that a pizza oven yeah yeah that's my pizza oven and the wok I love it cheers show you how can you cook soul food in a wok IES soul food supposed to be cooked slowly cooked with love and soul not in a wok Shelly's cooking green beans in a wok cooking rice in a wok cabbage and a wok we're not a Chinese soul food restaurant we don't need a wok okay that's the first of me a Southern food restaurants with a Chinese wok and a pizza oven and you have an oven that doesn't work right there tell me what's working apart from you we haven't had correct broken ovens we don't have to correct stoves the correct fryers grills you know how can we produce really great food if we don't have really great ovens how'd you manage to fry everything in one fry like that very hard a lot of prayer after discovering unusual and dysfunctional equipment in this soul food restaurant Chef Ramsay turns his attention to Shelley and how she runs her kitchen Fried Chicken please how many weight Meats do you need Fried Chicken but I'm gonna call the artists let's get one thing straight okay can you please work on ticket one we are are we I mean I don't understand Shelly has no concept of what it means to actually run a proper functional kitchen washer one ticket at a time I need you to do it that's what I'm doing okay just one just do one that's what that's how I do one just make it and send it that's it make it and send it unbelievable and where's the controller check the system what what system are we following here it's like there's no system I mean this is a joke you try to get one and she wants to argue you down you know she needs to argue down and make it seem like you're the one that's wrong or it can't be running like that but it's not making sense I want you guys off the line just go watch out just back up it's getting ridiculous already it's been an hour and a half but you just kind of want to get up and move how long are you waiting quite close an hour an hour foreign dysfunctional seem to be one person controlling it I Shelly thinks she knows what she's doing when she actually has no idea what she's doing we need a miracle a prayer hands on bending knees because this is going to the shits here we go for a chicken despite the ongoing chaos in the kitchen dishes somehow make their way to the dining room and that's the result you wait 90 minutes and this is what you're lucky to get crazy it's crazy and there's a war zone always ah always welcome to Blackberry what's up Brandon let's see how what a welcome me coming up is her way or the highway when the staff tries to get through to Shelley I have been open-minded she goes from the defensive to the offensive calm down I want you to believe tell me to go I know and then a dinner service Blackberry spirals out of control leaving Chef Ramsay wondering if this restaurant can be saved now you walk away bye goodbye goodbye it's day two at blackberries and Chef Ramsay knows that before he can Implement changes he has to focus on how this restaurant is run and so he starts the day with a staff meeting I want to go round now to identify things that you know that are wrong with the business and things that you'd like to change in the business I think one thing is I've known Shelley we kind of grew up together and she is a control freak if she does not see it being implemented the same way that she would do it she's going to jump in and she's going to take over but is it overbearing is it too controlling yes it's either her way or the highway and it inhibits anyone to show off their skills or what they can do or what they can bring to the restaurant but you have someone that's down your throat constantly and really doesn't know what they're doing they if you were so right obviously the restaurant wouldn't be failing or the situation as it did not but it's a very valid point you've employed some talented individuals okay Porsche Shelley needs to learn how to delegate responsibility can't be Hands-On all the time it creates a problem oh my God chili in all honesty you take somebody out of what they're supposed to be doing and make them do something else and that's one thing you got to realize and that happens more often I think that you talk too much and you know too much that's what makes this so rough the way be quiet time we're in the way everybody has been pushed off their position Dwayne calm down I'm not I wasn't upset I'm asking you to calm down I want you to leave good night honestly hurts the truth hurts just bear with me for two minutes sit down please okay regardless what is wrong with you I made one comment what's become evident is how fragmented we are but that starts from the top Chef Shelly have to learn how to listen everybody tries to communicate with her and support her but if she's going to be stubborn and not listen the doors will close and that would just break my heart I mean tremendously from now on in open honest dialogue got it yes Shelly Shelly I can't hear you I'm listening no we're all together are we going to be open-minded I have been open-minded as far as I'm concerned why do you say that this is not a joke we're in a serious serious position there's no reason why you cannot be open and honest because my I'm 72 years old and I thank God that I've been able to live this long and these are the most important things that I try to project listen to what this gentleman has to say I want to move forward I'm here to help right and the direction is to you Shelley because there's some valuable information that we've just listened to we know you're the boss what you haven't got right now is successful restaurant and everyone in this room including me are here to make that a success but you have to get out of denial agreed I agree I can't hear you I agree thank you only time will tell whether Shelley has really understood what the staff was saying come with me let's go in the kitchen let's get to work but Chef Ramsay has already implemented a drastic change in the kitchen my God oh my God oh my God I called a friend Kelly quit and he arranged for a brand new fire and a state of the art Six Ring burner an amazing convection oven from South Bend incredible um a six bonus stole Tyrone I just can't believe unbelievable I've had it done especially for your baking as well yeah I'm bursting at the seams just I just can't believe it oh man this is awesome it's the walk done there's no way no we can start to move forward cooking on a Chinese walk a what that you cannot cook soul food on we're gonna have a proper system here where's the worm I am definitely going to miss my walk but it's just gonna be an adjustment for me oh I just can't believe this happy Mary father God I just can't thank you enough I'm glad you're happy oh this is just so wonderful this is truly truly a blessing Chef Ramsay is he's unbelievable I truly believe in the power of prayer I prayed so hard that you would come and that you were going to turn this restaurant around I'm just so overwhelmed I thank you so much thank you now that the kitchen has functional equipment okay there's one thing that's missing here as a structure what what system are we following here we're going to work as a team Chef Ramsay appoints a leader tomorrow night my team yes I want you cooking and Expediting yes chef Randy helped Implement a system to help this restaurant run very smoothly from now until forever I'm gonna make something very very simple with you all now just a stunning mac and cheese he also works with the chefs on some new cooking techniques golden brown take a spoon and have a little taste Chef Ramsay has suggestions I'm going to do my best to be as open as I can but I just I don't know we are gonna reopen this session tomorrow night with a system one voice one leader yes and work as a team a system don't change it coming up Shelly I'm coming it's the relaunch of blackberries will Shelley be able to handle the changes and later a surprise ending we have worked our ass off you have to see to believe after the implementation of a new system in the kitchen Chef Ramsay and his team worked through the night to give the dining room a much needed makeover okay good morning excited to see inside oh yeah yes let's go Welcome to the New Black press oh my god well I suppose arrived here there was a cafeteria the menu on the wall and it just lost that into the sea now it's the restaurant gone is the cafeteria you have a wonderful amazing new restaurant brand new tables brand new chairs it's a totally different place yes I promise you they're not your records I am the artwork the absolutely love it the soul is back I'm just so excited and so grateful I'm just overwhelmed Shelly how'd you feel I feel great thank God my middle name's James right now that blackberries has an updated look now for the exciting part the food Jeff Ramsay has created a fresh new soul food menu to match it what we've done is taken some of the dishes and modernize them a little bit give them a bit of a new twist starting off with a black eyed pea fritters delicious barbecue pork sliders wonderful starter entrees fried chicken and waffles with a honey butter I love that a southern meatloaf sandwich done with mac and cheese and a spicy glaze like a really nice rich spicy ketchup man I love it I love it Shelly looked like she was embracing the change very well I'm glad that Chef Ramsey finally broke through to her is that beautiful dig in and have a taste oh my God fried chicken and waffles and blackberries his menu is great wow I think I have a wedding combination here Chef did it food atmosphere we're ready oh that's heaven it's relaunch night at blackberries okay we're about to open we put a structure in place and Chef Ramsay has given them all the tools they need to make this restaurant a success let's go good afternoon welcome to blackberries with the restaurant filling up the Fork Sliders and orders coming in from the dining room okay order in it's now up to the newly appointed leader Chef Mateen to take charge of the kitchen one jerk Wings one shorty one chicken with white meat Fried Chicken white man six minutes Echo thank you good off we go here we go oh thank you let's go with Chef Ramsay's new system in place and the team working together shouting six minutes thank you dinner service is off to a smooth start okay here we go out in the dining room are thrilled with what they are receiving I need shorty hey Dad you okay the restaurant is packed wait till you see it you're not trying to believe it I need an exhale and a shorty right now I'm on the line a little bit tonight Shelly Shelly he was asking for stuff and you're just ignoring him I'm coming okay all right love you Dad you okay let's go please totally disrespectful and a slap in the face to her kitchen team what she's saying is I don't give a damn it's my world and this is the way I'm gonna do it the rest of you who cares how long for my oxtail what what things are going really well at the beginning because they were being executed but then I just don't think Shelley wanted to be there I need an oxtail and a shorty first what she's not in control and if she's not in control she doesn't want to follow it Shelly yeah it's like we just switched off and forgotten why have we forgotten our systems the most important thing about a system is keeping it yes go back to your stations I am the owner for this business and I'm just not taking any from anyone hell no what is this what coin in it I know honey yeah so don't do that you're doing you're going back again we're going back again we're going back to old ways don't touch what he's doing okay you said it's dry was it dry the corner no it wasn't dry it wasn't even done thank you I don't care Chef Ramsay system works is this Shelley that doesn't want it to work so when it's sitting on the side dry now just leave it there what are you talking about I don't know chilling I'm not talking back Shelly now you walk away bye goodbye goodbye is gone bye see you later it's relaunch night at blackberries don't touch what he's doing and as Chef Ramsay tries to keep everything on track Shelly goes off the rails goodbye he's gone and storms out of the kitchen unbelievable what happened they were doing so good yeah Shelly started coming in and picking up bits and just chopping them I asked to stop it and let my team do it and she got really funny ever since then she just switched off so she's closed down Shelly is a crybaby she's not willing to admit that she's wrong and that's pretty sad with Shelley out of the kitchen stop everything you're doing plate this one for me right now Chef Mateen and the staff try to pull it together okay and we're gonna stick it out right now to get the remaining dishes to the hungry diners control the kitchen yes I need right now I need two Fried Green Tomatoes I need that now working okay nice let's go it's easy to waiting to take this out for table one please try it off you go so we're fifty let's go finally maybe a little slow but it's gonna be great with Mateen leading the kitchen and this had a fries open the window now shout out fries good the final entrees make their way out to the dining room are loving the food it's worth the wait he ran so smooth we have the system now this right here is the first day of greatness of many more days to come and I loved it a lot everything was great thank you with the staff completing a successful relaunch Chef Ramsay gathers the group uh okay but there's someone missing where's uh Shelly in the office Shelly can I uh can I talk to you please Shelly Shelly there's no point making yourself look any more stupid Shelly just two seconds not gonna argue he's not coming we don't need it come on Shelly needs to listen to Chef Ramsay you just can't close heirs to someone that's come to help you please really don't have anything to say if you don't need to have anything to say just go outside out of respect for yourself I love my staff well then you want them to walk out on you and you'll have the restroom oh man I'll clean up tonight forget about cleaning up tonight what about the rest of the days oh dear and I'm so ashamed of you that I don't know what to do Shelley we have worked our ass off if you are done close the damn place down let's go with Tyrone I don't believe Shelley deserves all this great help she got I mean someone like me that's been cooking and with the culinary school would kill for something like this opportunity you know it saddens me so much okay I know it's been a rough night but on a personal note I just want to say thank you why because you guys worked your butt off nobody gave up there's something personal about soul food for me I started a small little documentary called Kitchen Nightmares seven years ago and my first ever restaurant was a Soul Food shack that's why I started putting back into the industry and you guys deserve success you did a fantastic job Chef Ramsey he's up there with the best Angels I'm just so delighted and so grateful and we are going to do our part to make him proud of us definitely will make sure that your efforts were not in vain thank you foreign here to teach her and to help her business but she may throw this all the whole system out the window with the whole menu only time can tell can we have 30 seconds please I think this is my office are you asking me seconds at my eyes yes I am okay that just sums it up yeah that's the only thing I haven't changed foreign happy ending tonight why because this week I've met some amazing people mother Mary what a sweetheart and a phenomenal cook Martin that guy has a bright future and he is packed with passion but the fate and the future of blackberries rest in the hands of Shelley and unfortunately Russians do not succeed when they're run by a dictator I planted a mouse is she crazy in the weeks that followed hi nice to see you customers responded well to the changes Chef Ramsay made to the menu and the decor the steak is tender after witnessing the positive reviews surprisingly Shelley embraced all that Chef Ramsay has done for blackberries nice right beautiful I like it cool but Chef Ramsay has opened up a new world for us here at blackberries I'm ready for change it was difficult for me to see that at the beginning but here it is the truth is the light if you guys enjoy Montclair New Jersey an affluent suburban community just 20 minutes from Manhattan in the heart of town sits an Italian Eatery called Leone's opened more than a decade ago by Rose Leone when my mom first off in Leone's in 1996. Leone's was the place to go to if you wanted Italian food welcome to Leone's do you have a reservation people will wait in line to come in I was here eight o'clock in the morning till 12 at night I did everything cooking cleaning inventory Mama treated this restaurant like her child this restaurant was her life about two years ago my mother went in for a routine kidney stone the operation went bad and she went into a coma which was very very difficult and brothers he was Ill it was a bad moment you look around you don't see Rosie there's nothing here and that's what hurts without Mama Rose everybody was just scrambling to make it work literally she said the fish was dry and she didn't like the polenta was soft is that the polenta I got it I got it Michael stepped in and he says he's the boss but doesn't do anything boss worthy he shows up around six walks around hands out of sambuca as long as you're 21 it's my tree watch this little football against dinner you want me okay okay that goes home all right see you later Michael's not taking care of this restaurant so basically I do everything I do ordering I coordinate staff you're supposed to make the way the menu stays Michael does not show any concern about this restaurant and when everybody sees that they do the same they take naps out in the back they play soccer hello after Michael took over the food went to there's no flavor the taste just wasn't there anymore I mean this place used to be good and I'm not happy anymore business nowadays is awful we are very slow last weekend we had 12 to 15 tables on a Friday night and that's that new reservations we got Lizzy There's No Reservations two years later when I come back I almost had a heart attack Everything I seen was dirty so if this is filthy I'm afraid about what the kitchen looks like kitchen out of control that's just crazy disgusting what are you doing they destroyed everything I worked for in my life there was no Management in the restaurant to nothing we owe 1400 for the meat overdue for the past month I eat my goals to make the money but you can live my boat I don't know how can I ask you something Michael you tell me what do you want me to do let me check Ramsay to come in and straighten them out Chef Ramsey it seems to be my if this doesn't work out I will have no other choice but to die foreign seriously yes sir but this is the main entrance right yes sir wow is business that flat that you're watching games and trying to deal with customers at the same time yes it is Chef really yes not bad yes sir wow yeah go outside yes sir and come back in in 10 seconds okay foreign I'll see it myself um busy I'm just trying to find the game it's so important because this is far more important than running my business seriously honestly Michael did you get the message I mean it just a good Impressions the customer's walking in for the first time no terrible Chef Ramsay looked at me in such a way like what is this rodent doing next to a television in a restaurant it was just embarrassing oh my God is that a baby yes I mean they say that there's never an ugly baby I think I just found one but that's not you is it no sir we have one of the worst of course I've ever seen the creepy baby keeps me up at night I don't know what my mother was thinking to be honest with you everything you see every artwork is my mother rice my mother's actually the owner and I was kind of like the general manager until she got sick or everything she got sick yes my mom's name is Rose okay is your mother here yes okay can we meet please please I've been married three times I need number four are you feeling better okay and how long have you been back in the business two months so if you just come back now and how long were you out for some of the vegetables oh really wow I'm sorry um how long do you have the restaurants 14 years in your mind what's wrong with the restaurants what is it everything okay let's get the group together and let's have a little meeting and a catch up and I'd like to hear from everybody so I can get my head around this okay yeah can we get the chefs and uh yeah everybody please Michael yes so this is John John good to see you thank you this is Elizabeth Elizabeth nice to see you and you are I'm Trudy truly right it's lovely name and what'd you do I'm a waitress a waitress and sorry John what'd you do I'm a waiter a waiter Elizabeth Hostess Hostess because I've met the man that was in charge of the TV control Chef Ramsay is going to tear my golden new I would hope that Michael knows that he has a coming but it is Michael so he probably doesn't know that he has it coming okay good um first of all I can't start to even think about turning this place around until I get to the bottom of the issues um who'd like to go first wow Trudy the major problem here is there is no manager there are no nobody in control this restaurant basically the staff is running this restaurant right now I I disagree I believe the problem is is that I believe the decor is a turn off the deck no this is ridiculous she got sick I had to step up to the plate I take care of payroll I take care of ordering and take care of old payables receiving doing the menus wow is that right what would happen if Trudy fell ill God forbid where in the hell would we be I don't know the answer to that Chef I don't know do you want it you don't do you yes I do are you incapable I think I am capable so why have you done it when I see the business not busy it's hard for me to really show passion have you ever had the passion yes I don't think he ever had the past he's never had it wow is that true I don't think so chef I fell into it hoping that Michael somewhere along the lines would learn from me but he hasn't made the initiative my face you gotta add more you want a restaurant desire time it doesn't stop gotta be your life I think the bottom line shift is everyone can do more I think the servers can do more I think the Busboys can do more and the chefs can do more are you here every day except Monday yeah I'm here every day except Monday so you're here six days a week across 36 days a week you're in here you're here what 12 14 hours a day no no how many I worked at internship I'm like uh five to ten five to eleven so five hours a day out of those five hours a night how many of them do you sit down depending on the situation roughly two three so you're on your feet for two hours a day yes holy crap what's the break even per week in this restaurant twelve thousand dollars what we're taking currently a week eight thousand we're losing four grand a week yes sir we're drowning drowns doesn't cover the expense there is obviously because you can't live wow okay I'm gonna have a look around I'm gonna be back in 20 minutes okay so do me a favor just make me one of everything on that menu our menu is 15 pages let's go and I just that's allowed because I knew it was going to look like a freaking Chinese buffet I need one of every person okay on the menu we need chicken parm Jill Palms shrimp parm eggplant parm all the Farms literally one of every pizza please don't forget the sides I think the pizza's top top notch and I think most of the food is outstanding I eat here six days a week don't forget your pizza special too there you go I appreciate it small place more plates more plates in the window okay rice oh my gosh holy crap look at all this food bloody hell I need to get up to speed so I'm going to keep it simple just make me one of everything after a meeting with the staff Chef Ramsay is anxious to get up to speed on the food I need one of every pasta all Farms but when he returns he makes a shocking Discovery yes holy crap a dining room full of food how many items on the menu over a hundred a hundred foreign physically their parents Jesus Christ grab a night before please maybe a bag a sick bag Chef Ramsay I would like to apologize in advance it's everything's just oh where'd you start here what's what this is sweet onion pie pies pie crust looks very dark is that normal there or is he just having an off day the oven gets very hard so have you tasted that how bland is that I think the texture I don't like the tastes you like the taste but you don't like the texture yeah is that Rice that's risotto risotto come on guys I mean do me a favor is that you no sir what don't think so just smell that still inside I don't want you smelling that no no not with your state of health I don't want you back in a coma Taste of them quick ah mine's full of grit little spongy spongy most great they're not even clean yeah are you crunching grits yes yes dirt Sands how do you clean a clam if it's steel you run them under cold water oh I don't even know yeah Lord only knows where those clams came from at least it was just sand that's all I'm saying what is that that's our ribiata why is all the vinegar on there people like that recipe they love it actually oh my God the chilies the garlic I mean that is a disaster next row what the is that what the is it it's chicken in balsamic sauce yeah balsamic production taste it they should come with a watering that will blow your lungs out I mean and whereabouts in Italy is that from I don't know oh come on what is this one there's no seasoning in there everything's blast Bland fish land pasta's Bland it's like a flip-flop look at the garlic in there too much garlic smell of garlic fishing with garlic way too much garlic how many bulbs of Garlic's in there a lot of garlic yeah are they trying to put me in hospital for two years I mean it's bad it is bad I mean honestly give me the chefs out here would you please check my photo even though I think it needs help it's definitely not that bad by eating myself it's not as bad as the chef's head who made this I did it have you tasted it have you ever sat down and tasted your own food sit down without us no no it would happen sit down come on quickly I need you to taste it I know sit down please yes welcome to leonius there we are I knew it is this how does that taste no you're not eating that no no I'm not gonna be responsible putting you back in Hospital Sit down you are not eating that how does that taste how does it taste I don't like for something I don't know you don't like it I don't know how was that it's very vinegary have you tasted your risotto yes I do taste the result but stay there have a little taste yeah just have a taste that with a usually use a knife before have a little taste how does that taste wow it's disgusting and if that's classed as a risotto here in New Jersey dude you've got to get out more what if any dish do you like on these tables nothing at all I said when a chef doesn't like his own food how the do you expect the customer to for me that says it all even your chefs don't like their food you think it's good are you in denial or are you just doing this I'm gonna get some fresh air I'll be back later yeah I'd like to catch a plane out here right now Let's Go Mama looks after discovering early on that Leone's menu is more about quantity than quality Chef Ramsay returns to observe dinner service and news of his arrival in Montclair has spread and the restaurant is busy for the first time in years and for you sir Mediterranean okay hi how are you good how are you and this is my wife Cheyenne Cheyenne oh you're Michael's wife yes well didn't he do well yeah good right um tonight run the place as normal I'd like to see how this thing functions I've tasted it yeah now I want to see how it works take me to the kitchen show me the line please ordering Marcus here's our um prior area salad and desserts okay great and how long have you been here I've been here seven years seven years yes wow okay great um the main problem with the rest of his what and so the main problem is the food the food wow I like the honesty I work here and I try to take pride in my work but I don't think the food is good Michael needs the eye opener pick it out take it out okay yeah here we go all right here we are enjoy dish tasting or anything the batter is kind of flavorless while diners try to digest their food Gordon is having a hard time digesting what he sees in the kitchen what the is that in there is that how he hates it we blast it in the microwave that's very Italian and here what's in here I do yesterday this chicken you do this yesterday so hold on a minute that's cooked chicken and what's that in there I'm here later today so you have the raw Veil next to the cooked chicken come on the cooks are to blame for their part if they make a mistake I could live with that but something about being irresponsible and neglectful there's no excuse look at that crap in here bloody Hells Bells what's that in there is that calamari yeah it comes in definitely fresh though that I know perfect fresh it's frozen you buy this in fresh it is not fresh Columbus here is all Frozen oh Jesus what is that in there what is that I think it's feel shot you think it's feel pretty sure you didn't put it in there no I didn't what is up that looks like meat thrown in a pan but what is it though I don't know it's not labeled oh my God forget the orders for five minutes and come around you Daryl come round don't worry about the cooking for now I've got more issues when's the last time this was organized hasn't been organized oh come on what's that molasses molasses that's been in there since Thanksgiving what it's July that oh my god oh this is raw pork that's not my fault that you serve to me is it no that's uh the old pork that's the old pork where's this one from not Thanksgiving again stuff what mushroom smell that smell it that's older than me smell it yawn that's your sauce Daryl what in the is this oh my God is that flounder exactly almost definitely old it's green smell that it was embarrassing it was mortifying he comes in something that's so easily identifiable and no one noticed smell it how is that possible oh because he's sharing something for two seconds Mama Rose I am absolutely horrified that's from Thanksgiving and that's a slimy vile sticky flounder sour disgusting cream sauce I mean honestly this restaurant has been run like a pigsty you may be resistant to change but what's become very clear is that your resistance to Quality dishwashing and cooked have it done should have been done always all of you come here let's go come here how can we work like that you've got ingredients from last Thanksgiving did you smell the flounder yes did you see the cooked chicken the raw pork the raw veal it's a joke you should be ashamed of yourselves under no circumstances can we continue to serve food shut the place out after discovering disgusting and dangerous practices in Leone's kitchen under no circumstances can we continue to serve food Chef Ramsay has no choice but to shut the place down you're in the dining room now and just apologize get cleaning get it going okay tell him no more service for the rest of the night or just till they're done cleaning what do you think not at all just embarrassed us I'm embarrassed everybody everybody I'm sorry to interrupt you everybody I'm sad to say and embarrassed to say that we're closing down Leone's for the night the food is not up to par it's not what you deserve so I apologize for your convenience I thank you for choosing Leone's but right now some must be bus shut down you shut it down that's it you shut it down sorry guys Leon's never even shut down very embarrassed by him thank you ma'am sorry take care sorry about that ladies I'm feeling disappointment I'm feeling it related telling everyone that they can't eat at my own restaurant can you sit down please that's the most badly practiced kitchen I've ever seen that's where we need yourself no Michael no Michael you let it happen on a daily basis you need to run your business you don't understand hi Kesha not in your mother's eyes you don't have you ever walked into your kitchen and opened the door to your Refrigeration units and call them out now I check but I don't check hard enough obviously what are you talking about oh my stopping man stop it you're oblivious it's happening under your own nose I don't give a because you don't Diana is he lazy yes John is he lazy yes sir Trudy is he lazy yes Mama he is right now we have a room full of individuals that don't believe in your conviction to run this place prove to me and more importantly to your mother and your staff that you are ready to lead got it got it a manager who doesn't manage my God foreign water okay I don't feel like I've given up but I feel like I'm broken I'm angry at myself I think as the boss of the restaurant it was just irresponsible taking his restaurant for myself I don't know I think seeing is believing are you okay Mom yeah come here what's in my head what's the matter oh what's the matter we're gonna turn the ship around for money I'm crushed that I might let her down and I want to make it good but the truth is I don't know if I can turn it around and it's a scary feeling it really is come on get out of there get some rest okay okay after shutting down Leone's Chef Ramsay realizes Michael and his staff need to have their eyes opened and he's arranged something appropriate at an art gallery only half a block away take a look had this amazing exhibition come in look at that what'd you see food what kind of food you see on there what Italian food that's very pleasurable to the eye is it inviting yes yes this is your competition only blocks away from Leones Michael I went to five restaurants this morning lovely thank you I took the pictures and trust me after shooting those dishes I ate everything and they don't only look great wow that was delicious well they taste amazing I was glad that Michael got to see what else was in the neighborhood instead of living in the denial that our food is fantastic your dishes set an impression and they remain in people's memories so let's take a look at these dishes from another local restaurant this restaurant's called that's right Leone is do you recognize the food yes wow I've never seen such an outdated mess in all my life take a look at that and then turn around and have a look at your competition come on Trudy what's the message I'm trying to get across get your together your food is no comparison to what's in the neighborhood I can't believe it but I'm embarrassed to Circle it like that just opened my eyes to the neighboring competition and I think it takes someone outside the family and your friends to tell you how it is today we move in this direction let's get back to Leone's and get started let's go I think it's time for change and I want to be the best Italian restaurant in town with Michael finally realizing how much his restaurant has slipped Gordon's next move is to push Michael to better understand his business when was the last time you cooked anything never and that means working in the kitchen I want you get to watch me now cook a delicious veal chop and a simple capellini but no one to do them with me you don't need to be an amazing Chef to understand when your chefs are going badly wrong use your hearts continue being blindsided by your Brigade and need you to start leading from the helm you start running your business okay you know field chop let's go to be the man of the house I have to take all the responsibility I mean I have to take a kick in the ass that a lot of people depend on me if you follow me every step of the way Touch of olive oil salt and pepper it's cooked on the bone why are we cooking on the bone what flavor right get that pan nice and hot how do you know when the oil is ready I like smoking off there you've got a sear in there wow leave that searing away there's never crossed your mind to come in and cook from time to time sort of no one of those things as the Italian Prince my mother always did the cooking it even as for my mind it is very embarrassing I don't know how different positions in my restaurant I think it's time for change the most important thing is to see you know leave my pride aside I want to do better really nice fear there we go into the convection seven minutes okay come believe me in gently now gently push and pull back nice there we go good let's go check our bill is that ready Chef I want you to tell me for once I want to pull it right now let's go then pull it cooking what Chef Ramsay has given me great confidence in myself and in my restaurant I'm sure I will make some errors but I have to learn it has to come the hard way look at that officially how do they look they look fantastic do they belong in the gallery or the garbage the gallery okay dig in guys please dig in digging digging it just melts in your mouth I love the fact that someone above Michael they had the knowledge she finally pushed him it was very good for Michael delicious John what do you think of the film The View was excellent yeah it's probably the best food that's ever come out of that kitchen the staff when they seen the food they look at me in a different light knowing that I couldn't do the job and I wasn't just a bump on a log that could sit in the front I don't think I've seen Trudy eat or smile in about two years I don't blame it you may recognize him from sat on his ass outside watching television but that guy's gone now we have a new Michael let's go after feeling a little more positive about Michael Chef Ramsay's Team Works through the night to transform Leone's from a sleepy and dated restaurant into a modern Italian Bistro good morning good morning chef today we are relaunching the new leonis are you ready I'm ready let's go come in come in please come in WoW excellent this is the same room wow wow now big deep breath God is the dated salmon color now we have something sort of contemporary we have some Elegance for the tablecloths red and white chairs the new lampshades cool contemporary fabulous God the walls laced with Hideous artwork we use the phrase and put an imprints of Italy very nice as soon as I opened the door it was like a whole different world it's amazing beautiful surrounding that makes you feel like you're in Italy I love that campaign the decor in this restaurant no more love it I have another big surprise this is going to make your life so much easier I have for you the most amazing state of the art point of sale system provided by Zephyr hardware and POS Lavo it is the state of the Arts latest touch screen device each and every dish has been photographed and programmed on there before you've left the table the order is in the kitchen I might have to cry oh my god I've been asking them to get any kind of computer here for years this handwritten stuff has to go and thank God it's finally gone we're like a real restaurant you are like a real restaurant before Gordon Ramsay came here this was an outdated New Jersey restaurant after Gordon Ramsay this restaurant fits right in it's just this modern classic Italian Bistro Taste Of Happiness so oh mama Rose come on in addition to revamping Leone's Decor Chef Ramsay has overhauled their massive and stale menu and replaced it with fresh and Innovative modern Italian dishes these dishes are good enough to go in any Gallery when I seen the food I really was excited the most eye-popping dishes I've seen in a long time it's exactly the first way I felt when I saw you let's start off on the top matters which number and a cherry vinaigrette then yeah fresh crab beautiful I love it when you think of Italian Classics you think of a chicken cacciatore polenta olives mushrooms and tomatoes vibrant fresh it's beautiful a delicious shrimp scampi a roasted pan seared Cod marinator a menu one-third of the size with 45 dishes that can change frequently got it yeah wow everything on the menu because out of this world this food is a complete 180 from what we were serving here before I'm very happy right now I absolutely love all the dishes on this menu and you just could taste the difference of the freshness as soon as it goes in your mouth we're back back in business it's relaunch night at Leone's and after an overhaul of a menu and the decor Chef Ramsay is encouraged by Michael's new attitude and so he expects them to take complete control of his restaurant tonight we're gonna get it done on when you expedite I want you holding the fort together sure yeah finger the castle Yeah we're getting the weeds we get ours we stay here together as a team oh my God yeah I'm nervous I'm excited I got the butterflies but I think it's time for me to make this business run the way it should I know what I can do it tonight we're gonna get it done let's go come on move let's go hi welcome to the new Leones Leone's once a famed restaurant in this community had lost its way this is our menu tonight with news of the relaunch diners are streaming in ready to give it another chance are we ready to order okay what would you like okay Pizza let's go Pizza I'm so impressed by this I adore the PLS just it was really cool I mean the ease of ordering it was incredible and my handwriting is atrocious so this for me is a dream come true appetizers one soup one dollar mod thank you come here buddy this one is that's our new food or Alex yeah okay good how are your first name is Alex good to see you so what's going next we're looking at Table Six okay let's go Michael is off to a good start ensuring quality dish after dish is quickly leaving the kitchen this looks awesome and diners are thrilled with the new menu how does everything look very good okay and everyone's loving it I mean loving it kitchen has hit a roadblock Alex this right here is Table Three as Michael in an attempt to push food out fast has lost control and ascending an order out to a table that has already received its food all right oh come on we're not getting anywhere guys we've already sent the appetizers just shake that was that sex then check six it's not the same table now just check it yeah sending food out twice come on Michael table six and three are eating do you know what you're doing Mike screw it up boy Michael needs to step up to the plate I know it everyone knows except Ramsey if Michael's in the air module I need you to step up stop panicking you're right there's something difficult here I know bring the team together you got it we're at this line have the balls to do it mistakes are gonna happen it all depends on how you handle the mistake John April 10 did they get older appetizers yes they did Alex did you bring this to 19 right and olives in a culinary table 19. I gotta keep it together get my head on straight have confidence in myself and stick to the game plan right now listen I need one part daily one Cod one hour check day and then we'll worry about everything else but that I mean now yes sir come on keep it going we've got to drive the team yes how are we doing on 18. are you coming right okay gotta talk to each other guys okay I want to stay in the window together good right here right here thank you sir table six with Chef Ramsay's encouragement Michael has rallied back okay lasagna lasagna lasagna well lasagna in the window baby beautiful baby food is flowing into the dining room again at a steady Pace no snacks it tastes great and no complaints delicious what did you like about repeat Donna how is everybody out there they're loving it everybody's loving it they're loving it yeah gosh you give me a chicken parm with no home is a shrimp coming with it it's incredible having Michael finally step up he's doing a good job he actually sounds like a boss today that's a first you guys are doing a great job cool looks absolutely gorgeous okay thank you thank you Michael is now working together with us hey guys come on baby one more and the finish line is here they're supposed to fit like that we're looking for that for a long time how'd everything go okay oh my God excellent yeah we're back on the map okay how you feeling good yes yes feedback they love the food the old customers right Mama Rose I thought you're going to bed huh are you happy yeah I'm very happy look after your son I will let him spoil you now you need to sit and relax and go around the corner of a little game of bingo he's good enough to take over yeah it is I was about to see my car being a boss hopefully things work out and be better I'd like a little word with you yes sir okay three important words that right now I need you to remember stay the course if you don't do that we're coming off track and we're going to slip back day by day to our old ways stay the course stay the course Chef I I can't hear you stay the course take a big deep breath and Shout at me Chef in my restaurant I'm gonna stay the course good well done thank you sir good night thank you this was just a phenomenal experience and the thing that changed me the most is Chef Ramsay that's a God's honest truth stay the course you'll get it brother good night good night he believed in me and he said I can do it I truly believe I can do it good job Michael you proud of me yeah thank you very much okay okay you're in good hands I love you wow when I first arrived I saw a lazy owner sat in his Pizzeria watching TV we made a lot of changes not just to the restaurants but to the owner Michael found his voice and finally he's now speaking not just for himself but for his mother wow that baby ugly only days after Chef Ramsay left Alexandria silverware wrap somewhere Michael took his advice to heart and stayed the course here's your bill chop Tara go get it baby ship guys guys if he needs help jump in Franco helped him Leone's is once again a popular spot in Montclair Things Are as for Rose she can finally rest easy knowing that her son is in control and the future of Leoni's looks brightly Because of You Michael's the boss and Leon is the hottest restaurant down you are a lot like\n"