SPECIAL EPISODE OF AMY'S BAKING COMPANY _ Kitchen Nightmares FULL EPISODE
Gordon Ramsay's Kitchen Nightmare Experience with Amy and Sammy
During the filming of an episode, I had the opportunity to work closely with Gordon Ramsay, one of the most renowned chefs in the world. As he would soon discover, I have a very different approach to dealing with criticism than what he is accustomed to. When my husband Sammy calls me with some news about the restaurant, and I tell him exactly what I think of it, he doesn't really want to share that plate with me as I don't really want to hear it because my wife's food is excellent, everybody loved my wife's food. He knew that telling me each plate was getting sent back would be like pouring water on a fire and I'm not going to stop how then I will be a pansy and I'm not a pansy.
The reason Sammy didn't want to tell me about the feedback is because he knows that I would react poorly to it. He tries to shield me from criticism, but I'm afraid that's not possible when you're dealing with someone as passionate as myself. People love us because we stand together and we are united. We will fight to the death for each other. No doubt if anyone comes to attack us, I'll be like a fierce lion, I'll attack anybody who is coming to try to hurt my husband or my business.
It's been noticed that after the restaurant closed down due to negative reviews from people on Yelp, customers started returning and were surprised by how good the food was. It showed that people love our cooking, but they only came in when they heard about it online. I believe this is because some of these Yelp users are not honest people who will say anything just to get a reaction out of you.
One thing that really got my goat was when Gordon Ramsay tried to control the narrative by saying that my husband and I were "psychotic lunatic" types who would scream at customers if they didn't like their food. This couldn't be further from the truth. My husband and I are not people who will make you wait an hour and a half for your food, unless you're trying to test our patience. We're not going to throw you out of the restaurant, but we will definitely give you a piece of our minds if you come in here with an attitude.
Gordon Ramsay also made a comment that my wife's baking company was "excellent" and that everybody loved her food. I have to admit that he is right about that, but what he didn't understand is why people were being so cruel online. My husband and I sit back and laugh at some of the things that are being said about us because they're just too ridiculous.
As for my message to Gordon Ramsay, I want him to know that we appreciate all the respect he has shown towards us in the past. However, this latest experience has left a sour taste in my mouth. I want him to really put the truth out there and give us a chance to make things right. If he's not going to do it, then I don't think he should be in the business of helping restaurants and families.
"WEBVTTKind: captionsLanguage: enthe customer is not always right don't come back madam i'll be happy not to see you guys i make excellent sounds don't speak like this i am going to really hurt somebody may 10 2013. you are both nuts i know millions of viewers were introduced to amy's baking company you you all think that you can come in here and say these things oh my gosh what they witnessed don't with me yeah i will with you with the thing was a kitchen nightmares episode unlike any other you you sir you are a restaurant an owner so deep in denial if anyone tell me that my wife's food is no good i just tell him to leave the restaurant you little weenie keep watching and so resistant to change these are store-bought crap frozen ravioli they're not crap and they're delicious oh that chef ramsay did something i think you're too far gone he has never done before the right thing for me is to get out of it he walked out wow and as shocking as that was what followed was equally as shocking hundreds of people are turning to social media to voice their anger in the aftermath of the airing social media went crazy there were threats nasty online messages people just could not believe how this couple treated their customers millions were blogging commenting basically calling them batshit crazy watching and re-watching everyone was under the consensus that these people were not particularly normal there were skits and even cartoons i have issues with customers that are online bullies made about amy's baking company it's getting a little beyond hilarious and to go along with that a media firestorm amy's baking company no soup for you never before has there been a kitchen nightmares quite like this it was like watching a train wreck they were just that crazy tonight a special edition of kitchen nightmares how are you picture nightmares where you will be shocked are we being punked amazed you can pull them all over your husband's eyes but you can't do it to me i want you to just shut up and informed he just said you have to go you have to go you have to go as gordon ramsay takes you back and reveals unbelievable never-before-seen footage i'm not afraid of you you're afraid of the truth not me the truth the sad thing is you don't know the truth you'll see the highlights of some of the public's wild reaction it was just the craziest thing you'll also find out what happened to amy's baking company in the last year they're trying to cash in on their notoriety and you will get to hear from sammy and amy themselves it's like disneyland for the craziest in a special exclusive interview my wife's food is excellent that's all coming your way tonight on a special edition of kitchen nightmares we have to show the world what we really have to offer here at amy's big company good evening and welcome to a very special edition of kitchen nightmares last year something happened that shocked me and millions of you when i tried to help a restaurant in scottsdale arizona i was forced to do something i'd never done walk away i went to amy's baking company to help but the owners were incapable of listening there was such a strong reaction to the episode that we decided to give you an update on what's happened since we'll also show you some footage that has never been seen before and we'll hear from amy and sammy themselves but first a brief reminder of my wild journey at amy's baking company it was my first time in scottsdale arizona and i was really looking forward to helping the husband and wife team of sammy and amy with their restaurant amy's baking company just give me the persona darling if you can all right all right since 2007 amy had run the kitchen understand this whole substitution thing and sammy was in charge of the front of house for a seat the owners felt that their food wasn't even an issue if anyone tell me that my wife's food is no good i just tell him to leave the restaurant they were looking for validation from me that everything they were doing was right chef ramsay is coming to tell the people how the food is good here in the past they had an ongoing war with online bloggers and customers who were writing negative reviews these reviewers and these bloggers decided to make up lies and say that they ate the food and it was disgusting amy and sammy felt that they were under attack and that was the main reason why their business was in trouble the customer is not always right before i arrived the cameras were there to document dinner service at amy's baking company can you make me per salad instead of that caesar seriously many of the diners were so frustrated because of the long wait times i've never waited this pizza while the ones that did have food it was really just anything good we're truly disappointed with what they were getting i'll take it but during the course of the evening sammy and amy had a really hard time dealing with any negativity from customers cubist is not cooked enough put it again in the oven sure i'll burn it it became clear that this restaurant what is the problem with it the customer isn't always right okay if you came to eat to enjoy then you should know what you like to eat so and there was one particular situation that my crew has never witnessed in the seven years of doing kitchen nightmares it's coming now it's coming now now keep saying that you've been saying that for an hour look at him he's like where's my pizza really send them home you want the weight you wait you don't want to pay what did you have and you up from you do you understand sammy you i want the money from him i am calling the police you guys are nice that's calling the police you give me a break my team gave me little detail but told me that it was a rough night at the restaurant this is ridiculous i've never seen anything like this before but as always i wanted to form my own opinions when i arrived i was pleasantly surprised at the nice decor how clean the kitchen was and how well organized everything seemed to be this is a joke i mean look dates labels sectioned off i even sampled a pretty good dessert little did i know at that time this wasn't going to be a piece of cake if all your food is as good as this dessert trust me there's something not quite right here during my lunch things started to unravel first i was shocked to learn my waitress miranda didn't make any tips so where did the tips i go believe that i know i try to tell him wow okay great thank you you're welcome you spoke earlier about the problem with staff yeah i just found out something pretty major miranda the young girl yeah you don't give her her tips no sammy you cannot take servers tips then bring me the people who's going to do their job and i don't have to interfere they can take the whole tips for them did you see i already took three orders by myself and sent them already to them you're the owner i'm doing the most of the job i was totally appalled then i waited forever for my food i'm gonna start eating my ticket i know you've been waiting when it finally arrived it's just a mess it was a major disappointment can we take that please because it is like eating dry cat food and even though i let sammy know the major problems with the food i feel it's raw it's doughy he chose not to pass anything on to amy what's wrong nothing according to sammy his wife had an issue with criticism i know my wife just can't get nervous telling her the truth do you want to tell her come with me you tell her i just wanted to know so she checked selection anyway i am 75 minutes in and so far i've had a undercooked pizza oh okay i'm going to tell her you're starving i'm going to tell her you are starving okay she'll move okay she'll move but hours later at the start of dinner service amy was complaining that she had not received any feedback from what i experienced at lunch so i decided to tell her the brutal truth these are store-bought crap frozen rabbits they're not crap and they're delicious and i the first time i've ever did you taste it you didn't taste that one i can't because you didn't get the fruit back i said they were disgusting but right from the start she didn't consider anything i was saying as constructive i've never had a problem oh my god i tried again and again to point out the issues the bun for the beef burger was soggy as anything i have never had a problem with that hamburger ever but everything was either deflected that was dried it's good like that or ignored there's no point in me saying anything to you because you just where it's good like that whatever i felt so frustrated at this point i went into the dining room and hit another wall when i tried to confront sammy about the tip do you think the girls deserve some tips tonight no they get hourly sir the tip that you left the young lady server the owner takes the tips no no no no no don't with me yeah i will with you who's the thing you are that night once again there were a number of issues with the food and there were long wait times as well are we used to waiting on something yeah when is then towards the end of service a food runner named katie asked amy a question for me no no five feet are you sure and amy lost it you don't need to question me katie you can go home right now katie listen to me when i'm speaking to you do not walk away from me you don't work here anymore okay don't start crying why are you behaving oh my god after a really bizarre dinner service i tried again to have a meaningful conversation with amy it's become evident that you can't take criticism but amy remained in denial what i do normally is good refusing to listen to anything i had to say then your freezer is store-bought ravioli the sauce is delicious the raviolis we think that they're very good even after a frustrating day i remain committed to helping the restaurant so the next morning i came in with a plan to turn amy's baking company around oh come on but they weren't there so i spent the morning talking with disgruntled past employees in the year and a half i was there i saw at least 50 people come and go 50. they were in and out so fast wow what happens when customers complain about their food they get told that they're wrong that you know no we have the best food in the country you're wrong when amy and sammy finally arrives you don't look very happy um i wanted to confront them with the information i had learned have you not had a turnover of more than 50 people 50 staff can you prove that to me the gish was wrong 100 or even more than 100 and after a very tense conversation in which we were going around in circles what i have a problem with were the comments you were saying to me last night i'm here to show you what's right and you can't take that i realized that sammy and amy were not open even in the slightest to making any changes all that's happened is we have been attacked attacked attacked i mean i don't know what to do this is a restaurant that is in the crisis with a delusional owner that can't take criticism so for the very first time i did something i never thought i would do i can't help people they can't help themselves the right thing for me is to get out of here good luck good job yeah of course that's what i wanted to participate in this wow since the airing of amy's baking company people were very anxious to express their views in a variety of ways on the internet one of the things that got a lot of attention was this cartoon made by the jackson motor company he is my soul mate and we're in this business together and we stand strong we have to because there's a lot of online bullies and haters and bloggers they're dirty they're lazy i have issues with customers that are online bullies and be bullying me bullying my husband that's a joke online they're used to eating processed wood chips or used to getting things for free is disgusting but when did this start this guy came in that started this entire online bullying i told him i thought he was a loser he was a do you have children well we have three little boys but they're trapped inside cat bodies you look disappointed these are store-bought crap did you taste it you didn't taste that one this is you guys i make excellent food you all think that you can come in here and say these things are you kidding me this is ridiculous i speak feelings that cartoon was just one example of the media explosion that occurred after the airing of amy's baking company but there was a lot more as this 50-seater restaurant went from obscurity to a national phenomenon and became the number one trending story on the internet so there's this restaurant called amy's baking house owners are nuts this is the first time in the history of the show he decided this place was beyond healthy gordon ramsay even is like i'm out of here just could not believe how this couple treated their customers going and going with the same stuff over and over hundreds of people are turning to social media to voice their names they're on facebook now just trashing everybody it got uglier and uglier there were threats nasty online messages this is what you don't ever do i'm actually you know a lot of action on social media memes and jokes and photoshops gifts worldwide backgrounds unbelievable to see all of it bubble up online wow it was so crazy the episode of kitchen nightmares about amy's baking company was a pretty special one because it was the first time gordon ramsay walked away from a restaurant wow which is something he never does and it definitely sparked a curiosity people were incredibly interested in this story there were thousands of comments directed at amy and sammy basically calling them batshit crazy everyone was under the consensus that these people were not particularly normal the problem was amy and sammy started responding to these comments as the comments started pouring in amy and sammy just kept posting and posting and posting they just attacked everybody and this posted status after status just swearing calling people out on everything and just continuing their cyber bullying what they do best i guess we just sort of kept watching them in a mixture of shock and horror you just want to tell these people no don't don't do that that's a bad idea and the story just went viral people were sharing all different types of content from satirical cartoons think that you can come in here and say these things to youtube videos clips gifs just type in amy's and everything would come up related to amy's baking company just pages and pages my write-up of amy's baking companies meltdown in about three days it had reached 3 million views which is the highest traffic post i've ever done at buzzfeed it became the 21st century version of a water cooler conversation everyone thought it was just the craziest thing it was like covering a breaking news story except instead of politics we were following this little eatery in arizona honestly i've never seen something like this before they were just that crazy after the dust cleared amy and sammy took to their facebook and said that it was hacked and that all of the statements that came previously weren't them and it was met with this really hilarious are you kidding me collectively from the internet no clearly you weren't an act at all i saw the way that they treated people and what they said on facebook is exactly how they acted in real life there is the phrase no publicity is bad publicity but at the same time if you're not careful the internet can turn you into a sideshow and i think that's exactly what happened here the aftermath of the episode certainly took on a life of its own i remember when i first walked in to amy's baking company thinking why am i here the dining room is gorgeous the kitchen is spotless something i'm definitely not used to on kitchen nightmares but when amy gave me a tour of her kitchen things started getting a little strange now this footage has never been seen before take a look so are you the sous chef yeah yes you can see i'll take you through our line do we have any male chefs no no all females not only good why is that yes because it's too tiny in my wife do you want only me to be near her she doesn't want men i feel we're comfortable working with girls because my kitchen is so tiny we bend over we bump into each other the male chefs their ego is too big and there's it's too little my kitchen so they leave i show them the door and they don't have my standards they can't seem like i do that it's like they're doing me a favor this is how we work i mean i work meticulously because my customers deserve it wow coming up oh god you're crazy wow some shocking bonus material that has never been seen until tonight if they could work like my husband works they would get their tips he stole them can you make a change make a chance and later an update on what has happened at amy's baking company since jeff ramsay walked out now it's like a tourist site everybody wants to see if amy was actually that crazy plus our revealing exclusive interview with sammy and amy it's like disneyland for the crazies we have three little boys but they're trapped inside kitty cat's bodies meow zeta does it like this no and sometimes he sticks his tongue out if he wants treats no jade if you aunt if you ask him a question you say jade he'll actually respond now he responds like that and leo he actually talks leo will sing to you later we'll be heading out to arizona where our reporter anna garcia catches up with sammy and amy but first let me tell you about some more never-before-seen footage during my lunch at amy's baking company i kept telling sammy what was wrong with the food but he refused to tell amy i remember thinking how strange was that they wouldn't relate anything to his wife but when i came back for dinner service i learned why sammy never shares any negative comments with amy because she is completely incapable of taking criticism when was the last time you took criticism from a customer about one of your dishes um the other day i did it it was a caesar salad the lady didn't like the prosciutto in her caesar salad but it's on the menu and if they don't like it they can have it without it simple i mean i i've taken criticism do you know what criticism is healthy unfortunately not enough people told you the truth oh god you're good there you go normal dessert store-bought frozen ravioli yeah you still don't get it if i could make everything from scratch i would if you pull the wool over your husband's eyes but you can't do it to me oh my not even prepared to listen to anything because you're not giving me any advice of criticism i'm not in denial about anything i've never had an issue before because your husband no because i know he's scared too it's not scary no that man isn't scared of you he's not scared of anybody my husband if there ever is a problem immediately he'll bring it back and let christine and i know and it's very rare that i tell you today you knew i was coming today well i was trying if you were coming to my restaurant i'd make sure every play that you finished is in front of me i was trying to get feedback and no one would give it to me why not i gave your husband a number of comments lunch time no nobody don't like knowing you don't want to change there is something i want to clear up they asked me to come and help them right now i want to show you something that's only ever been seen by myself and the producers of the show it's their submission video oh boy check it out so this is where all the magic happens and here we have the walkthrough oh my god it's a mess the biggest problems with this restaurant would be my husband is too nervous in the front of the house he doesn't really have a customer service background in any way shape or form i'm chicken like no head you go i go i don't know where to start sammy needs to be removed from this situation a lot of times i think the customers will probably not come back because of something that sammy may have said to them like first reaction is just to kind of yell yes there have been a few occasional times that he has had an incident and i myself have had a few incidents with customers who are not perfect but when people come in and they're not nice to us we're not going to be nice back to them on yelp horrible things were written about us that were not true i retaliated and i told him what i thought about him i told him that he was a loser and he was a he was a and he wasn't welcome in my restaurant and he's not i have no problem standing up for myself are you can you film him do you see him okay we can what's up we had to stop because you were talking that's okay this is the first kitchen i've ever worked in where we're not really allowed to talk to each other stop talking everyone stop get out no talking i'm out here all by myself screaming screaming smallest thing can happen it's like the end of the world and then they just kind of feed off each other in order for my restaurant to be open we both have to be here 100 this is our baby hold on a second hold on i'm getting extremely nervous right now because i have so many things going on back here and i can't remember the questions you're asking because as soon as you ask me i'm losing it if you don't come in and spend 100 at least it's like i don't need you spectacular my foot is the best i'm telling you love you he's very nice he's crazy coming up i don't want you to kiss my ass i want you to just shut up the madness continues i'm not afraid of you you're afraid of the truth not me the truth you'll get a full update on what has happened to amy's baking company they're trying to cash in on their notoriety you'll hear from former employees amy and sami thought everyone was out to get them and what recent diners have to say he just said you have to go you have to go you have to go then it's time for an out of control sit down with sammy and amy he has no balls but he's jealous of my phone this is what he is but first some never-before-seen footage as chef ramsay questions amy about her pizza and what's the base of the uh the recipe for my pizza dough it's a secret okay and people love it i have people telling me it's the best pizza that they've ever had in their life my husband will tell me orca he's naughty because my pizza today was undercooked so it was raw and i said we take that back he said i can't daughter in service why is that uh maybe he knew that it would make me nervous if you didn't enjoy the pizza your husband and wife yeah yeah it's not as if you're sort of manager and assistant manager okay the quicker you go back to the kitchen with criticism yeah we usually don't have credit that's the problem you don't have criticism not usually why can't you go and tell your wife of course wake up it's undercooked i don't think your pizza was undercooked i checked it and i sent pizzas that's my number one selling so you did bring it back no i didn't find out and i asked you what was it i thought you just said you checked it no i touched it when i took it out of the hold on i checked it when i took it out of the oven just like i do every other pizza and to me it was crispy on the bottom when i cut it it was crunchy so to me it wasn't wrong but yeah let's draw a line in that that's your version because you didn't see it come back my version was the dough was wet undercooked in the center okay okay and around the outside there was insufficient garnish so it's just dry i showed it to you and the idea come on i did yeah okay but i didn't want to tell it no it's okay no i said touch that it's not i did that slightly 30 seconds it was soaking wet it was how can you attract good stuff when you don't give them the tips they deserve my husband pays those girls nine dollars or ten dollars an hour you know nothing okay they don't deserve those tips if they could work like my husband worked if they could work like my husband works and it didn't require while you shout out more people they would get their tips he's told them there were so many moments at this restaurant but truthfully there is only so much you can put into a one-hour show here's an unbelievable exchange that i had with amy over a package of gnocchi cindy's knocking here no refrigeration required wow wow wow wow there must be a few chemicals in there we sell these nurses i'm sorry you sell these yes those are the nokia that we have and no refrigeration required what's in them look at the back and i'll tell you i don't say that they're organic i never did what's in there he said look on the back like some smart ass answer oh okay yeah he's prepared to charge customers money for that and you get upset because they're not kissing i'm not going to chat with you i don't want you to kiss my ass i want you to just shut up and give me a chance to finish my sentence instead of being right oh wow that's i'm not gonna stop because you don't bother me to make people let's see well we're making everything per order this is you know it's not pre-made we don't have pre-made food we're trying to make it except for the ravioli yes the raviolis are pre-made i'm the frozen eggplant yes they are it's fresh of course we have to freeze it when we drop it in the fryer so the breading doesn't come off we do it like that because i do use those gnocchi yes could they reply yes i care a lot chef ramsay i would like you to understand just something yeah i'm finding it right now i want to be difficult to understand you one little bit i've got nowhere to go every time i say something to you just hey my customers love it i'm not going to talk to you right now because i have to concentrate on them also try them i will you're the one who just said you want to talk to me dude i wanted to explain to you that i'm not here to say you don't even let me speak so there's no point in talking to you try just like my husband's even though my visit to amy's baking company was a complete disaster from day one i came back on day two with a plan to turn it around unfortunately i never got to implement it because it became clear that it would be a waste of time i'm sure you're wondering what's happened to the restaurant since i left here with an update is our reporter anna garcia thanks gordon i'm here in scottsdale arizona talking to local people to get their perspective on everything that's happened since the show aired everything from the social media phenomenon to how it has affected local businesses and i'm going to try and talk to amy and sammy but first here's an update on how the restaurant is doing good luck thank you after chef ramsay left it was just a dramatic mess amy and sammy thought everyone was out to get them attitude i've never seen in my life they fired everyone told everyone who can do everything on their own the next day i was called and amy and sammy begged for me to come back so i did thank you you're welcome sammy and amy saw that i had taken five dollar tip from my customer and had a huge fit over it and told me that i'm a thief and get out of his restaurant and i threw the money at them and i walked out and told them don't ever talk to me again i'm done with this place a lot of my friends have actually gone there just to check it out because now it's like a tourist site everybody wants to see if amy was actually that crazy we honestly went in with let's see if the food is really as people say one of our friends ordered a drink got it noticed that there was something floating in the drink it had three fruit flies in it we called sammy over and he got really upset and he said there are no flies he never even acknowledged that there was anything wrong i said to him we didn't bring flies in our pockets with us and he just said you have to go you have to go you have to go we thought they would kind of wanting to be you know pleasing everybody and wanting to have the customers and you know but they were exactly like we thought they were they're trying to cash in on their notoriety if you go to their website they're selling t-shirts that are printed with lines from the show it's not a classy move but becoming a tourist attraction where they basically make fun of themselves i think it's the only way for them to survive it's definitely turned into a spectacle that if you're in the area you just have to see what it's all about she doesn't like to take the criticize she'd like to take the compliment she can't take criticism have you noticed when she talks she can't stop because she won't listen so she'll continue pounding her own voice rather than actually listen to criticism but when it's a compliment oh my god it's amazing my desserts but then when it's criticism so what i'm asking why is that ask her that question ask her i have the same problem for that she cannot listen criticism but she's okay good she's going to listen thank you she's good yes but she's not listening just blank there do you know she's not listening no no i know i'm right okay can you make a change make a change so far we've shown you some incredible unseen footage and brought you up to date on what's happened since this episode aired but now it's time to hear from the owners themselves here is our reporter anna garcia with amy and sammy hi sammy anna garcia from kitchen nightmares how are you yes oh good can we can can we come in and talk thank you so much thank you i appreciate it yeah may i introduce myself hi anna garcia from kitchen nightmares very nice to meet you we want to catch up with you and sammy do you have a few minutes for us uh now you can watch to talk to me i'd love to talk with you no you talk to me and i want money because this time from kitchen nightmare i want money you guys did make so much money because of us and gordon ramsay tried to bury me alive who he wants i will bury him first i will bury him person bury your kitchen nightmare also because you did it on purpose you set me up and this is what you did to try to bury us alive alive and you didn't do yet and i wouldn't let nobody to do it well will you sit down and talk with us sami about what happened and everything that's happened to himself because he was not fair he was not fair how is he not fair sammy not fair because he shouldn't talk because it shouldn't represent us that way i'm going to go against fox against gordon ramsay kitchen nightmare let me show you something though it's disgusting so i posted i took the screen sammy who is he he has no balls he's jealous of my balls this is what he is we were made to look like the most psychotic lunatic people in the universe and after watching kitchen nightmares i see all the crazy but i don't see any of the good i know the people that came here were yelpers because i have proof of it they were on yelp talking about it after they were filming and before they were coming here this is not stuff that i've invented i'm not delusional i'm not crazy yes we are passionate yes we are wild if i came after you you would probably stand up too if i came after anybody else you would defend yourself wouldn't you if you have a family wouldn't you defend it has it been stressful stressful yes it's been very stressful we've had people walk through my doors come casually over here like this walk over look at the display case keep going like this and then leave and then my waitress comes up to me now we have waitresses because we had to change our whole procedure because the whole universe thought my husband was stealing the tips so we tried something new i took all of the negative things that gordon ramsay said and i tried to improve on it that's why i had him come here people come here to try to set us up because they think it's funny because they have a hard on for gordon ramsay there was one person he left on this plate and i have it in my office and i have the surveillance camera proof of it he puts a giant rubber cockroach on the plate and left it there left without buying a cake and thought that that was funny we are dealing with that daily it's not going to work here we stood up to gordon ramsay we're going to stand up to the world because we don't go down without a fight we have to show the world and every single business owner out there that you have to stand up you cannot let anyone shake you down we have a voice he has a voice and it's up to us to stay strong and to show our true product and what we really have to offer here at amy's big company if this business were to be successful in my opinion you need to clone me three times clone sammy three times clone me three times and i'll be perfect all the amy clones would just start like killing off each other they just get so sick of each other like one thing another amy said like you can't mix two amy's this doesn't go together in a moment i'll share with you my final thoughts on amy's baking company but first let's head back to scottsdale and a reporter anna garcia who's with sammy and amy how was your business affected by what happened in the episode we're completely bombarded by the media by customers by haters by trolls we've become the number one tourist attraction for for the summer only it's like disneyland for the crazies they stand outside and take pictures just because they want to see it when they come in they look at us like they are real and they almost pass out and then they sit down and they try our food and they see who we are as people and they say i can't believe it it's amazing your food's incredible how did this ever happen what's going on here are we being punked but have you been busy because we really didn't find anyone who ever said this place was packed well i'm open for business right now look at how how can i have any normal business when i have this all day long what happened with facebook with the allegations that you had been hacked every single post that was written calling people and making fun of them for not making money did not come from us we didn't say those things now we are because now you have lit the fire inside of us now when we're calling people little trolls and telling them that they have no balls yes that's us because i think it takes a very special kind of person it's called a eunuch to be able to call someone and bully them over the phone or through the internet when you don't know who they are nobody make money because those thrones ramsay told them i'm stealing tips to the people can we talk about that can we talk about the tips i was pretty surprised that the waitresses didn't keep their tips why sammy because i give them hourly very high i don't know how high between eight dollar to fourteen dollar an hour if he's empty like this they still go with money if they wait for the tip they wait like this have you changed your policy on their chance i give them tips so is that something good that came out of the kitchen nightmares is that you now is not good because they work with the tip and there is nobody here then of course they're not going to make money in their own way all of this that's happened and you know have you made any changes to the menu he can keep his menus right his menu can keep it for his ownership of the ravioli are the ravioli still frozen they're still frozen yes still frozen they're excellent yes and they're excellent gordon ramsay also during the filming i asked him i said would you let anybody come into your kitchen and give you the kind of attitude that katie gave gave me and not fire them he said yeah that to me shows me that he's a pansy if so i stand up for using that word amy the reason i said he was a pansy is because the same reason i call these yelpers and these people that hide behind the computer screen the camel toe mafia they are they are pansies they have no balls because if they had balls they would come to my face my husband's face and tell us exactly all the stuff that the lies the slanderous stuff that they say online instead of just hiding behind their computer screen i have said a lot of offensive things but when a person is completely under attack i'm sorry i would love to be nothing but a lady and control my language and not have a severe case of tourette's syndrome but this is what's happened to me because of the pressure i called that guy a pansy because he was a pale face pansy ass willow that's exactly what i call him yes i'm going to say things if someone attacks me i'm not going to stop how then i will be a pansy and i'm not a pansy there was a part in the episode where it showed that sammy tries to shield you from criticism and when gordon sent back some food sammy you didn't really want to tell amy because it's not true because my wife's food is excellent everybody loved my wife's food the reason that he didn't tell me each plate was getting sent back is because he knew that it would gordon ramsay was full of sammy tells everything to me as i tell everything to sammy we share we don't keep secrets from each other he protects me i protect him people love us because we stand together and we are united yes he and i will fight to the death for each other no doubt you come and you try to attack us i'm going to be like a fierce lion i'm going to attack anybody that's coming to try to hurt my husband or my business it has affected your business are you seeing the customers come back different different people you know different people they come they are very happy surprised surprised what gordon ramsay said i have enough money to keep my business as long till the stupid people become smart and then they come again to us and they will we are not the ones gordon ramsay represent us we are not at all we are not a villain or gangster or what i am reformed and i i i give up you did say you did say to yourself i will say it again if somebody because i am the one who can go on top of him he cannot go on top of me i can promise you not him not honest people i can promise but you did say that i will say it again if i have to okay i will say it myself i would like people to understand that first and foremost my husband and i we are united and that's the most wonderful thing in my life we are not psychotic lunatic people that will make you wait an hour and a half for your food and then call the police on you if you don't get it we're not going to scream at you and throw you out unless you come to attack us if you do come and attack us we will scream at you and we will throw you out i think like 95 of the things that are being said about us we sit and we laugh our butts off about it because it's hysterical do you have a message for gordon ramsay mr ramsey for all the respect that i had for you i ask you now to really put the truth and really give us a chance really give us a chance to give you a chance because he tried to destroy us he has control of these cameras i need them to give me a chance well obviously the whole world thinks that we're psyched the way that they can kill the ordinance you think he's going to come he says the food is good i was joking yeah i think he should do that if he's not he won't do that to me do you ask him too much he can't he said he's like he's going to say that and he's going to close his store that's it he's finished he's finished he won't do that he will never say the truth of course he will keep it he took it for himself saving restaurants and helping families on kitchen nightmares is an incredibly gratifying experience i look forward to every challenge and i take each mission very seriously what happened in scottsdale was actually quite disappointing my team and i had a fantastic plan to help amy's baking company unfortunately the owners had no interest in hearing it good night youthe customer is not always right don't come back madam i'll be happy not to see you guys i make excellent sounds don't speak like this i am going to really hurt somebody may 10 2013. you are both nuts i know millions of viewers were introduced to amy's baking company you you all think that you can come in here and say these things oh my gosh what they witnessed don't with me yeah i will with you with the thing was a kitchen nightmares episode unlike any other you you sir you are a restaurant an owner so deep in denial if anyone tell me that my wife's food is no good i just tell him to leave the restaurant you little weenie keep watching and so resistant to change these are store-bought crap frozen ravioli they're not crap and they're delicious oh that chef ramsay did something i think you're too far gone he has never done before the right thing for me is to get out of it he walked out wow and as shocking as that was what followed was equally as shocking hundreds of people are turning to social media to voice their anger in the aftermath of the airing social media went crazy there were threats nasty online messages people just could not believe how this couple treated their customers millions were blogging commenting basically calling them batshit crazy watching and re-watching everyone was under the consensus that these people were not particularly normal there were skits and even cartoons i have issues with customers that are online bullies made about amy's baking company it's getting a little beyond hilarious and to go along with that a media firestorm amy's baking company no soup for you never before has there been a kitchen nightmares quite like this it was like watching a train wreck they were just that crazy tonight a special edition of kitchen nightmares how are you picture nightmares where you will be shocked are we being punked amazed you can pull them all over your husband's eyes but you can't do it to me i want you to just shut up and informed he just said you have to go you have to go you have to go as gordon ramsay takes you back and reveals unbelievable never-before-seen footage i'm not afraid of you you're afraid of the truth not me the truth the sad thing is you don't know the truth you'll see the highlights of some of the public's wild reaction it was just the craziest thing you'll also find out what happened to amy's baking company in the last year they're trying to cash in on their notoriety and you will get to hear from sammy and amy themselves it's like disneyland for the craziest in a special exclusive interview my wife's food is excellent that's all coming your way tonight on a special edition of kitchen nightmares we have to show the world what we really have to offer here at amy's big company good evening and welcome to a very special edition of kitchen nightmares last year something happened that shocked me and millions of you when i tried to help a restaurant in scottsdale arizona i was forced to do something i'd never done walk away i went to amy's baking company to help but the owners were incapable of listening there was such a strong reaction to the episode that we decided to give you an update on what's happened since we'll also show you some footage that has never been seen before and we'll hear from amy and sammy themselves but first a brief reminder of my wild journey at amy's baking company it was my first time in scottsdale arizona and i was really looking forward to helping the husband and wife team of sammy and amy with their restaurant amy's baking company just give me the persona darling if you can all right all right since 2007 amy had run the kitchen understand this whole substitution thing and sammy was in charge of the front of house for a seat the owners felt that their food wasn't even an issue if anyone tell me that my wife's food is no good i just tell him to leave the restaurant they were looking for validation from me that everything they were doing was right chef ramsay is coming to tell the people how the food is good here in the past they had an ongoing war with online bloggers and customers who were writing negative reviews these reviewers and these bloggers decided to make up lies and say that they ate the food and it was disgusting amy and sammy felt that they were under attack and that was the main reason why their business was in trouble the customer is not always right before i arrived the cameras were there to document dinner service at amy's baking company can you make me per salad instead of that caesar seriously many of the diners were so frustrated because of the long wait times i've never waited this pizza while the ones that did have food it was really just anything good we're truly disappointed with what they were getting i'll take it but during the course of the evening sammy and amy had a really hard time dealing with any negativity from customers cubist is not cooked enough put it again in the oven sure i'll burn it it became clear that this restaurant what is the problem with it the customer isn't always right okay if you came to eat to enjoy then you should know what you like to eat so and there was one particular situation that my crew has never witnessed in the seven years of doing kitchen nightmares it's coming now it's coming now now keep saying that you've been saying that for an hour look at him he's like where's my pizza really send them home you want the weight you wait you don't want to pay what did you have and you up from you do you understand sammy you i want the money from him i am calling the police you guys are nice that's calling the police you give me a break my team gave me little detail but told me that it was a rough night at the restaurant this is ridiculous i've never seen anything like this before but as always i wanted to form my own opinions when i arrived i was pleasantly surprised at the nice decor how clean the kitchen was and how well organized everything seemed to be this is a joke i mean look dates labels sectioned off i even sampled a pretty good dessert little did i know at that time this wasn't going to be a piece of cake if all your food is as good as this dessert trust me there's something not quite right here during my lunch things started to unravel first i was shocked to learn my waitress miranda didn't make any tips so where did the tips i go believe that i know i try to tell him wow okay great thank you you're welcome you spoke earlier about the problem with staff yeah i just found out something pretty major miranda the young girl yeah you don't give her her tips no sammy you cannot take servers tips then bring me the people who's going to do their job and i don't have to interfere they can take the whole tips for them did you see i already took three orders by myself and sent them already to them you're the owner i'm doing the most of the job i was totally appalled then i waited forever for my food i'm gonna start eating my ticket i know you've been waiting when it finally arrived it's just a mess it was a major disappointment can we take that please because it is like eating dry cat food and even though i let sammy know the major problems with the food i feel it's raw it's doughy he chose not to pass anything on to amy what's wrong nothing according to sammy his wife had an issue with criticism i know my wife just can't get nervous telling her the truth do you want to tell her come with me you tell her i just wanted to know so she checked selection anyway i am 75 minutes in and so far i've had a undercooked pizza oh okay i'm going to tell her you're starving i'm going to tell her you are starving okay she'll move okay she'll move but hours later at the start of dinner service amy was complaining that she had not received any feedback from what i experienced at lunch so i decided to tell her the brutal truth these are store-bought crap frozen rabbits they're not crap and they're delicious and i the first time i've ever did you taste it you didn't taste that one i can't because you didn't get the fruit back i said they were disgusting but right from the start she didn't consider anything i was saying as constructive i've never had a problem oh my god i tried again and again to point out the issues the bun for the beef burger was soggy as anything i have never had a problem with that hamburger ever but everything was either deflected that was dried it's good like that or ignored there's no point in me saying anything to you because you just where it's good like that whatever i felt so frustrated at this point i went into the dining room and hit another wall when i tried to confront sammy about the tip do you think the girls deserve some tips tonight no they get hourly sir the tip that you left the young lady server the owner takes the tips no no no no no don't with me yeah i will with you who's the thing you are that night once again there were a number of issues with the food and there were long wait times as well are we used to waiting on something yeah when is then towards the end of service a food runner named katie asked amy a question for me no no five feet are you sure and amy lost it you don't need to question me katie you can go home right now katie listen to me when i'm speaking to you do not walk away from me you don't work here anymore okay don't start crying why are you behaving oh my god after a really bizarre dinner service i tried again to have a meaningful conversation with amy it's become evident that you can't take criticism but amy remained in denial what i do normally is good refusing to listen to anything i had to say then your freezer is store-bought ravioli the sauce is delicious the raviolis we think that they're very good even after a frustrating day i remain committed to helping the restaurant so the next morning i came in with a plan to turn amy's baking company around oh come on but they weren't there so i spent the morning talking with disgruntled past employees in the year and a half i was there i saw at least 50 people come and go 50. they were in and out so fast wow what happens when customers complain about their food they get told that they're wrong that you know no we have the best food in the country you're wrong when amy and sammy finally arrives you don't look very happy um i wanted to confront them with the information i had learned have you not had a turnover of more than 50 people 50 staff can you prove that to me the gish was wrong 100 or even more than 100 and after a very tense conversation in which we were going around in circles what i have a problem with were the comments you were saying to me last night i'm here to show you what's right and you can't take that i realized that sammy and amy were not open even in the slightest to making any changes all that's happened is we have been attacked attacked attacked i mean i don't know what to do this is a restaurant that is in the crisis with a delusional owner that can't take criticism so for the very first time i did something i never thought i would do i can't help people they can't help themselves the right thing for me is to get out of here good luck good job yeah of course that's what i wanted to participate in this wow since the airing of amy's baking company people were very anxious to express their views in a variety of ways on the internet one of the things that got a lot of attention was this cartoon made by the jackson motor company he is my soul mate and we're in this business together and we stand strong we have to because there's a lot of online bullies and haters and bloggers they're dirty they're lazy i have issues with customers that are online bullies and be bullying me bullying my husband that's a joke online they're used to eating processed wood chips or used to getting things for free is disgusting but when did this start this guy came in that started this entire online bullying i told him i thought he was a loser he was a do you have children well we have three little boys but they're trapped inside cat bodies you look disappointed these are store-bought crap did you taste it you didn't taste that one this is you guys i make excellent food you all think that you can come in here and say these things are you kidding me this is ridiculous i speak feelings that cartoon was just one example of the media explosion that occurred after the airing of amy's baking company but there was a lot more as this 50-seater restaurant went from obscurity to a national phenomenon and became the number one trending story on the internet so there's this restaurant called amy's baking house owners are nuts this is the first time in the history of the show he decided this place was beyond healthy gordon ramsay even is like i'm out of here just could not believe how this couple treated their customers going and going with the same stuff over and over hundreds of people are turning to social media to voice their names they're on facebook now just trashing everybody it got uglier and uglier there were threats nasty online messages this is what you don't ever do i'm actually you know a lot of action on social media memes and jokes and photoshops gifts worldwide backgrounds unbelievable to see all of it bubble up online wow it was so crazy the episode of kitchen nightmares about amy's baking company was a pretty special one because it was the first time gordon ramsay walked away from a restaurant wow which is something he never does and it definitely sparked a curiosity people were incredibly interested in this story there were thousands of comments directed at amy and sammy basically calling them batshit crazy everyone was under the consensus that these people were not particularly normal the problem was amy and sammy started responding to these comments as the comments started pouring in amy and sammy just kept posting and posting and posting they just attacked everybody and this posted status after status just swearing calling people out on everything and just continuing their cyber bullying what they do best i guess we just sort of kept watching them in a mixture of shock and horror you just want to tell these people no don't don't do that that's a bad idea and the story just went viral people were sharing all different types of content from satirical cartoons think that you can come in here and say these things to youtube videos clips gifs just type in amy's and everything would come up related to amy's baking company just pages and pages my write-up of amy's baking companies meltdown in about three days it had reached 3 million views which is the highest traffic post i've ever done at buzzfeed it became the 21st century version of a water cooler conversation everyone thought it was just the craziest thing it was like covering a breaking news story except instead of politics we were following this little eatery in arizona honestly i've never seen something like this before they were just that crazy after the dust cleared amy and sammy took to their facebook and said that it was hacked and that all of the statements that came previously weren't them and it was met with this really hilarious are you kidding me collectively from the internet no clearly you weren't an act at all i saw the way that they treated people and what they said on facebook is exactly how they acted in real life there is the phrase no publicity is bad publicity but at the same time if you're not careful the internet can turn you into a sideshow and i think that's exactly what happened here the aftermath of the episode certainly took on a life of its own i remember when i first walked in to amy's baking company thinking why am i here the dining room is gorgeous the kitchen is spotless something i'm definitely not used to on kitchen nightmares but when amy gave me a tour of her kitchen things started getting a little strange now this footage has never been seen before take a look so are you the sous chef yeah yes you can see i'll take you through our line do we have any male chefs no no all females not only good why is that yes because it's too tiny in my wife do you want only me to be near her she doesn't want men i feel we're comfortable working with girls because my kitchen is so tiny we bend over we bump into each other the male chefs their ego is too big and there's it's too little my kitchen so they leave i show them the door and they don't have my standards they can't seem like i do that it's like they're doing me a favor this is how we work i mean i work meticulously because my customers deserve it wow coming up oh god you're crazy wow some shocking bonus material that has never been seen until tonight if they could work like my husband works they would get their tips he stole them can you make a change make a chance and later an update on what has happened at amy's baking company since jeff ramsay walked out now it's like a tourist site everybody wants to see if amy was actually that crazy plus our revealing exclusive interview with sammy and amy it's like disneyland for the crazies we have three little boys but they're trapped inside kitty cat's bodies meow zeta does it like this no and sometimes he sticks his tongue out if he wants treats no jade if you aunt if you ask him a question you say jade he'll actually respond now he responds like that and leo he actually talks leo will sing to you later we'll be heading out to arizona where our reporter anna garcia catches up with sammy and amy but first let me tell you about some more never-before-seen footage during my lunch at amy's baking company i kept telling sammy what was wrong with the food but he refused to tell amy i remember thinking how strange was that they wouldn't relate anything to his wife but when i came back for dinner service i learned why sammy never shares any negative comments with amy because she is completely incapable of taking criticism when was the last time you took criticism from a customer about one of your dishes um the other day i did it it was a caesar salad the lady didn't like the prosciutto in her caesar salad but it's on the menu and if they don't like it they can have it without it simple i mean i i've taken criticism do you know what criticism is healthy unfortunately not enough people told you the truth oh god you're good there you go normal dessert store-bought frozen ravioli yeah you still don't get it if i could make everything from scratch i would if you pull the wool over your husband's eyes but you can't do it to me oh my not even prepared to listen to anything because you're not giving me any advice of criticism i'm not in denial about anything i've never had an issue before because your husband no because i know he's scared too it's not scary no that man isn't scared of you he's not scared of anybody my husband if there ever is a problem immediately he'll bring it back and let christine and i know and it's very rare that i tell you today you knew i was coming today well i was trying if you were coming to my restaurant i'd make sure every play that you finished is in front of me i was trying to get feedback and no one would give it to me why not i gave your husband a number of comments lunch time no nobody don't like knowing you don't want to change there is something i want to clear up they asked me to come and help them right now i want to show you something that's only ever been seen by myself and the producers of the show it's their submission video oh boy check it out so this is where all the magic happens and here we have the walkthrough oh my god it's a mess the biggest problems with this restaurant would be my husband is too nervous in the front of the house he doesn't really have a customer service background in any way shape or form i'm chicken like no head you go i go i don't know where to start sammy needs to be removed from this situation a lot of times i think the customers will probably not come back because of something that sammy may have said to them like first reaction is just to kind of yell yes there have been a few occasional times that he has had an incident and i myself have had a few incidents with customers who are not perfect but when people come in and they're not nice to us we're not going to be nice back to them on yelp horrible things were written about us that were not true i retaliated and i told him what i thought about him i told him that he was a loser and he was a he was a and he wasn't welcome in my restaurant and he's not i have no problem standing up for myself are you can you film him do you see him okay we can what's up we had to stop because you were talking that's okay this is the first kitchen i've ever worked in where we're not really allowed to talk to each other stop talking everyone stop get out no talking i'm out here all by myself screaming screaming smallest thing can happen it's like the end of the world and then they just kind of feed off each other in order for my restaurant to be open we both have to be here 100 this is our baby hold on a second hold on i'm getting extremely nervous right now because i have so many things going on back here and i can't remember the questions you're asking because as soon as you ask me i'm losing it if you don't come in and spend 100 at least it's like i don't need you spectacular my foot is the best i'm telling you love you he's very nice he's crazy coming up i don't want you to kiss my ass i want you to just shut up the madness continues i'm not afraid of you you're afraid of the truth not me the truth you'll get a full update on what has happened to amy's baking company they're trying to cash in on their notoriety you'll hear from former employees amy and sami thought everyone was out to get them and what recent diners have to say he just said you have to go you have to go you have to go then it's time for an out of control sit down with sammy and amy he has no balls but he's jealous of my phone this is what he is but first some never-before-seen footage as chef ramsay questions amy about her pizza and what's the base of the uh the recipe for my pizza dough it's a secret okay and people love it i have people telling me it's the best pizza that they've ever had in their life my husband will tell me orca he's naughty because my pizza today was undercooked so it was raw and i said we take that back he said i can't daughter in service why is that uh maybe he knew that it would make me nervous if you didn't enjoy the pizza your husband and wife yeah yeah it's not as if you're sort of manager and assistant manager okay the quicker you go back to the kitchen with criticism yeah we usually don't have credit that's the problem you don't have criticism not usually why can't you go and tell your wife of course wake up it's undercooked i don't think your pizza was undercooked i checked it and i sent pizzas that's my number one selling so you did bring it back no i didn't find out and i asked you what was it i thought you just said you checked it no i touched it when i took it out of the hold on i checked it when i took it out of the oven just like i do every other pizza and to me it was crispy on the bottom when i cut it it was crunchy so to me it wasn't wrong but yeah let's draw a line in that that's your version because you didn't see it come back my version was the dough was wet undercooked in the center okay okay and around the outside there was insufficient garnish so it's just dry i showed it to you and the idea come on i did yeah okay but i didn't want to tell it no it's okay no i said touch that it's not i did that slightly 30 seconds it was soaking wet it was how can you attract good stuff when you don't give them the tips they deserve my husband pays those girls nine dollars or ten dollars an hour you know nothing okay they don't deserve those tips if they could work like my husband worked if they could work like my husband works and it didn't require while you shout out more people they would get their tips he's told them there were so many moments at this restaurant but truthfully there is only so much you can put into a one-hour show here's an unbelievable exchange that i had with amy over a package of gnocchi cindy's knocking here no refrigeration required wow wow wow wow there must be a few chemicals in there we sell these nurses i'm sorry you sell these yes those are the nokia that we have and no refrigeration required what's in them look at the back and i'll tell you i don't say that they're organic i never did what's in there he said look on the back like some smart ass answer oh okay yeah he's prepared to charge customers money for that and you get upset because they're not kissing i'm not going to chat with you i don't want you to kiss my ass i want you to just shut up and give me a chance to finish my sentence instead of being right oh wow that's i'm not gonna stop because you don't bother me to make people let's see well we're making everything per order this is you know it's not pre-made we don't have pre-made food we're trying to make it except for the ravioli yes the raviolis are pre-made i'm the frozen eggplant yes they are it's fresh of course we have to freeze it when we drop it in the fryer so the breading doesn't come off we do it like that because i do use those gnocchi yes could they reply yes i care a lot chef ramsay i would like you to understand just something yeah i'm finding it right now i want to be difficult to understand you one little bit i've got nowhere to go every time i say something to you just hey my customers love it i'm not going to talk to you right now because i have to concentrate on them also try them i will you're the one who just said you want to talk to me dude i wanted to explain to you that i'm not here to say you don't even let me speak so there's no point in talking to you try just like my husband's even though my visit to amy's baking company was a complete disaster from day one i came back on day two with a plan to turn it around unfortunately i never got to implement it because it became clear that it would be a waste of time i'm sure you're wondering what's happened to the restaurant since i left here with an update is our reporter anna garcia thanks gordon i'm here in scottsdale arizona talking to local people to get their perspective on everything that's happened since the show aired everything from the social media phenomenon to how it has affected local businesses and i'm going to try and talk to amy and sammy but first here's an update on how the restaurant is doing good luck thank you after chef ramsay left it was just a dramatic mess amy and sammy thought everyone was out to get them attitude i've never seen in my life they fired everyone told everyone who can do everything on their own the next day i was called and amy and sammy begged for me to come back so i did thank you you're welcome sammy and amy saw that i had taken five dollar tip from my customer and had a huge fit over it and told me that i'm a thief and get out of his restaurant and i threw the money at them and i walked out and told them don't ever talk to me again i'm done with this place a lot of my friends have actually gone there just to check it out because now it's like a tourist site everybody wants to see if amy was actually that crazy we honestly went in with let's see if the food is really as people say one of our friends ordered a drink got it noticed that there was something floating in the drink it had three fruit flies in it we called sammy over and he got really upset and he said there are no flies he never even acknowledged that there was anything wrong i said to him we didn't bring flies in our pockets with us and he just said you have to go you have to go you have to go we thought they would kind of wanting to be you know pleasing everybody and wanting to have the customers and you know but they were exactly like we thought they were they're trying to cash in on their notoriety if you go to their website they're selling t-shirts that are printed with lines from the show it's not a classy move but becoming a tourist attraction where they basically make fun of themselves i think it's the only way for them to survive it's definitely turned into a spectacle that if you're in the area you just have to see what it's all about she doesn't like to take the criticize she'd like to take the compliment she can't take criticism have you noticed when she talks she can't stop because she won't listen so she'll continue pounding her own voice rather than actually listen to criticism but when it's a compliment oh my god it's amazing my desserts but then when it's criticism so what i'm asking why is that ask her that question ask her i have the same problem for that she cannot listen criticism but she's okay good she's going to listen thank you she's good yes but she's not listening just blank there do you know she's not listening no no i know i'm right okay can you make a change make a change so far we've shown you some incredible unseen footage and brought you up to date on what's happened since this episode aired but now it's time to hear from the owners themselves here is our reporter anna garcia with amy and sammy hi sammy anna garcia from kitchen nightmares how are you yes oh good can we can can we come in and talk thank you so much thank you i appreciate it yeah may i introduce myself hi anna garcia from kitchen nightmares very nice to meet you we want to catch up with you and sammy do you have a few minutes for us uh now you can watch to talk to me i'd love to talk with you no you talk to me and i want money because this time from kitchen nightmare i want money you guys did make so much money because of us and gordon ramsay tried to bury me alive who he wants i will bury him first i will bury him person bury your kitchen nightmare also because you did it on purpose you set me up and this is what you did to try to bury us alive alive and you didn't do yet and i wouldn't let nobody to do it well will you sit down and talk with us sami about what happened and everything that's happened to himself because he was not fair he was not fair how is he not fair sammy not fair because he shouldn't talk because it shouldn't represent us that way i'm going to go against fox against gordon ramsay kitchen nightmare let me show you something though it's disgusting so i posted i took the screen sammy who is he he has no balls he's jealous of my balls this is what he is we were made to look like the most psychotic lunatic people in the universe and after watching kitchen nightmares i see all the crazy but i don't see any of the good i know the people that came here were yelpers because i have proof of it they were on yelp talking about it after they were filming and before they were coming here this is not stuff that i've invented i'm not delusional i'm not crazy yes we are passionate yes we are wild if i came after you you would probably stand up too if i came after anybody else you would defend yourself wouldn't you if you have a family wouldn't you defend it has it been stressful stressful yes it's been very stressful we've had people walk through my doors come casually over here like this walk over look at the display case keep going like this and then leave and then my waitress comes up to me now we have waitresses because we had to change our whole procedure because the whole universe thought my husband was stealing the tips so we tried something new i took all of the negative things that gordon ramsay said and i tried to improve on it that's why i had him come here people come here to try to set us up because they think it's funny because they have a hard on for gordon ramsay there was one person he left on this plate and i have it in my office and i have the surveillance camera proof of it he puts a giant rubber cockroach on the plate and left it there left without buying a cake and thought that that was funny we are dealing with that daily it's not going to work here we stood up to gordon ramsay we're going to stand up to the world because we don't go down without a fight we have to show the world and every single business owner out there that you have to stand up you cannot let anyone shake you down we have a voice he has a voice and it's up to us to stay strong and to show our true product and what we really have to offer here at amy's big company if this business were to be successful in my opinion you need to clone me three times clone sammy three times clone me three times and i'll be perfect all the amy clones would just start like killing off each other they just get so sick of each other like one thing another amy said like you can't mix two amy's this doesn't go together in a moment i'll share with you my final thoughts on amy's baking company but first let's head back to scottsdale and a reporter anna garcia who's with sammy and amy how was your business affected by what happened in the episode we're completely bombarded by the media by customers by haters by trolls we've become the number one tourist attraction for for the summer only it's like disneyland for the crazies they stand outside and take pictures just because they want to see it when they come in they look at us like they are real and they almost pass out and then they sit down and they try our food and they see who we are as people and they say i can't believe it it's amazing your food's incredible how did this ever happen what's going on here are we being punked but have you been busy because we really didn't find anyone who ever said this place was packed well i'm open for business right now look at how how can i have any normal business when i have this all day long what happened with facebook with the allegations that you had been hacked every single post that was written calling people and making fun of them for not making money did not come from us we didn't say those things now we are because now you have lit the fire inside of us now when we're calling people little trolls and telling them that they have no balls yes that's us because i think it takes a very special kind of person it's called a eunuch to be able to call someone and bully them over the phone or through the internet when you don't know who they are nobody make money because those thrones ramsay told them i'm stealing tips to the people can we talk about that can we talk about the tips i was pretty surprised that the waitresses didn't keep their tips why sammy because i give them hourly very high i don't know how high between eight dollar to fourteen dollar an hour if he's empty like this they still go with money if they wait for the tip they wait like this have you changed your policy on their chance i give them tips so is that something good that came out of the kitchen nightmares is that you now is not good because they work with the tip and there is nobody here then of course they're not going to make money in their own way all of this that's happened and you know have you made any changes to the menu he can keep his menus right his menu can keep it for his ownership of the ravioli are the ravioli still frozen they're still frozen yes still frozen they're excellent yes and they're excellent gordon ramsay also during the filming i asked him i said would you let anybody come into your kitchen and give you the kind of attitude that katie gave gave me and not fire them he said yeah that to me shows me that he's a pansy if so i stand up for using that word amy the reason i said he was a pansy is because the same reason i call these yelpers and these people that hide behind the computer screen the camel toe mafia they are they are pansies they have no balls because if they had balls they would come to my face my husband's face and tell us exactly all the stuff that the lies the slanderous stuff that they say online instead of just hiding behind their computer screen i have said a lot of offensive things but when a person is completely under attack i'm sorry i would love to be nothing but a lady and control my language and not have a severe case of tourette's syndrome but this is what's happened to me because of the pressure i called that guy a pansy because he was a pale face pansy ass willow that's exactly what i call him yes i'm going to say things if someone attacks me i'm not going to stop how then i will be a pansy and i'm not a pansy there was a part in the episode where it showed that sammy tries to shield you from criticism and when gordon sent back some food sammy you didn't really want to tell amy because it's not true because my wife's food is excellent everybody loved my wife's food the reason that he didn't tell me each plate was getting sent back is because he knew that it would gordon ramsay was full of sammy tells everything to me as i tell everything to sammy we share we don't keep secrets from each other he protects me i protect him people love us because we stand together and we are united yes he and i will fight to the death for each other no doubt you come and you try to attack us i'm going to be like a fierce lion i'm going to attack anybody that's coming to try to hurt my husband or my business it has affected your business are you seeing the customers come back different different people you know different people they come they are very happy surprised surprised what gordon ramsay said i have enough money to keep my business as long till the stupid people become smart and then they come again to us and they will we are not the ones gordon ramsay represent us we are not at all we are not a villain or gangster or what i am reformed and i i i give up you did say you did say to yourself i will say it again if somebody because i am the one who can go on top of him he cannot go on top of me i can promise you not him not honest people i can promise but you did say that i will say it again if i have to okay i will say it myself i would like people to understand that first and foremost my husband and i we are united and that's the most wonderful thing in my life we are not psychotic lunatic people that will make you wait an hour and a half for your food and then call the police on you if you don't get it we're not going to scream at you and throw you out unless you come to attack us if you do come and attack us we will scream at you and we will throw you out i think like 95 of the things that are being said about us we sit and we laugh our butts off about it because it's hysterical do you have a message for gordon ramsay mr ramsey for all the respect that i had for you i ask you now to really put the truth and really give us a chance really give us a chance to give you a chance because he tried to destroy us he has control of these cameras i need them to give me a chance well obviously the whole world thinks that we're psyched the way that they can kill the ordinance you think he's going to come he says the food is good i was joking yeah i think he should do that if he's not he won't do that to me do you ask him too much he can't he said he's like he's going to say that and he's going to close his store that's it he's finished he's finished he won't do that he will never say the truth of course he will keep it he took it for himself saving restaurants and helping families on kitchen nightmares is an incredibly gratifying experience i look forward to every challenge and i take each mission very seriously what happened in scottsdale was actually quite disappointing my team and i had a fantastic plan to help amy's baking company unfortunately the owners had no interest in hearing it good night you\n"