The Car Guru's Experience with Tesla's Customer Support

The Car Guru decided to paint his winter rims and tires black on his live stream, but things didn't quite go as planned. After recovering from a fall while trying to change out his wheels, he realized that the chrome lug nuts stuck out against the new black rim. To solve this problem, he needed some little black things called lug nut covers. He wanted them right away and decided to give Tesla a call.

When the Car Guru reached out to Tesla's customer support team, he explained that he had a P85 with 21-inch turbines and was looking for lug nut covers. The representative seemed friendly, but the conversation quickly became frustrating. "How am I helping?" the representative asked, which seemed like an odd question. The Car Guru clarified that he just needed the little plastic covers that go over the lug nuts, not the actual lug nuts themselves.

The representative explained that Tesla has a separate part number for the lug nut covers and that they are available for $57 each. However, when the Car Guru asked about the price change from an earlier estimate of $75, he was met with confusion. "We only have nine," the representative said, which seemed like a vague explanation for the price increase. The Car Guru couldn't deal with the uncertainty and frustration anymore, so he decided to end the call.

Determined to find the lug nut covers, the Car Guru turned to his friend Chris, who owned a website selling car accessories. He purchased the lug nut covers from Chris's website, which came out looking nice and complete the look of his Tesla. The Car Guru was happy with the result and thought that the red lip and red headlights on his car looked great together.

The experience with Tesla's customer support had left a bad taste in the Car Guru's mouth, but he was determined to move forward. He announced that he would be removing the remaining modules from his fire battery pack soon and selling some of them to his viewers. The Car Guru hoped that his viewers would like the new look of his car and stay tuned for more content.

The Car Guru reflected on his experience with Tesla's customer support, realizing that it wasn't the most efficient or friendly process. However, he was determined to find a solution and provide his viewers with great content. With the help of his friend Chris, he was able to get the lug nut covers he needed and complete the look of his car.

In conclusion, the Car Guru's experience with Tesla's customer support highlighted the importance of clear communication and efficient processes in customer service. Despite the frustration and uncertainty, the Car Guru found a solution and continued to provide great content for his viewers.

"WEBVTTKind: captionsLanguage: enhey everyone it's car guru here now the other day I decided to paint my winter rims and tires black on my live stream and then subsequently bust my ass when try to change them out anyways after I recovered from that ego crusher and I swapped my wheels over my lug nuts were still chrome and they definitely stuck out against a black rim so I need these little black things called lug nut covers that gave the chrome lug nuts more of a black look now I wanted them that day so I decided to give Tesla a call now remember I haven't spoken to them since I tried to pay for my super charging bill and since they fired about a thousand people either way take a listen at Tesla's new and improved customer support model how am i helping hey how you doing today I have a p85 with 21 inch turbines and I need those little lug nut covers okay I'm just a customer I'm not like a service center or anything I'm just like a regular person okay so do you have them more oh yeah all right cool all right and how much are they and when can I pick them up well um so they're a little bit cool 57 and what makes them well mix them 57 versus $75 exactly like it seems like a oh you know what no no no just to be clear on something I don't need the I don't need the lug nuts to I just need the little tiny plastic covers that go over the I'm sorry wouldn't you no way oh sorry hold on one second hold on we make truffles out here playing games Tessa wants answers oh hello sorry sorry about that you still there yeah hello all right awesome yeah basically what I did was I I painted my rims black and the lug nuts are still Chrome so I wanted to make the lug nuts black - it's like a better look oh all right cool ah thanks uh so I'm gonna head on there pretty soon okay but uh silver cap by themselves you mean you actually have to buy the lug nuts - all right so I have - all right see it there's a separate part number for them that's fine all right I'll head down that's cool I think you owe me 20 $20 oh that's actually not bad why 23 bucks I thought it was like 57 why why the price change well we well we only have nine we have nine hey guys car guru here I couldn't deal with that for too much longer so I ended up getting the nut covers from my friend Chris I'll send the link to the his website my description so I think Dolores came out really nice you know I'm a big fan of that red lip combined with the the red headlights remember these are my winter wheels and tires I don't want you think this is permanent this is just for the winter again but uh she's kind of dirty right now but those uh those covers really really complete the look of the car a quick walk around with the headlights and the whole package I think she came out really nice you know this is like a really nice little look here it sets her apart from other Tesla's this weekend I'm gonna try to another livestream on Saturday night to remove the remaining modules from that fire battery pack I sold a few of them I have a few more for sale so stay tuned for that I hope you guys like Dolores I think she came out pretty nice so far don't forget to Like share and subscribe guyshey everyone it's car guru here now the other day I decided to paint my winter rims and tires black on my live stream and then subsequently bust my ass when try to change them out anyways after I recovered from that ego crusher and I swapped my wheels over my lug nuts were still chrome and they definitely stuck out against a black rim so I need these little black things called lug nut covers that gave the chrome lug nuts more of a black look now I wanted them that day so I decided to give Tesla a call now remember I haven't spoken to them since I tried to pay for my super charging bill and since they fired about a thousand people either way take a listen at Tesla's new and improved customer support model how am i helping hey how you doing today I have a p85 with 21 inch turbines and I need those little lug nut covers okay I'm just a customer I'm not like a service center or anything I'm just like a regular person okay so do you have them more oh yeah all right cool all right and how much are they and when can I pick them up well um so they're a little bit cool 57 and what makes them well mix them 57 versus $75 exactly like it seems like a oh you know what no no no just to be clear on something I don't need the I don't need the lug nuts to I just need the little tiny plastic covers that go over the I'm sorry wouldn't you no way oh sorry hold on one second hold on we make truffles out here playing games Tessa wants answers oh hello sorry sorry about that you still there yeah hello all right awesome yeah basically what I did was I I painted my rims black and the lug nuts are still Chrome so I wanted to make the lug nuts black - it's like a better look oh all right cool ah thanks uh so I'm gonna head on there pretty soon okay but uh silver cap by themselves you mean you actually have to buy the lug nuts - all right so I have - all right see it there's a separate part number for them that's fine all right I'll head down that's cool I think you owe me 20 $20 oh that's actually not bad why 23 bucks I thought it was like 57 why why the price change well we well we only have nine we have nine hey guys car guru here I couldn't deal with that for too much longer so I ended up getting the nut covers from my friend Chris I'll send the link to the his website my description so I think Dolores came out really nice you know I'm a big fan of that red lip combined with the the red headlights remember these are my winter wheels and tires I don't want you think this is permanent this is just for the winter again but uh she's kind of dirty right now but those uh those covers really really complete the look of the car a quick walk around with the headlights and the whole package I think she came out really nice you know this is like a really nice little look here it sets her apart from other Tesla's this weekend I'm gonna try to another livestream on Saturday night to remove the remaining modules from that fire battery pack I sold a few of them I have a few more for sale so stay tuned for that I hope you guys like Dolores I think she came out pretty nice so far don't forget to Like share and subscribe guys\n"