The Struggle is Real: Michael's Journey to Restaurant Success

You have to set that example to the staff, is helping the payroll no he doesn't do any of it, infantry oh jesus so he's not stepping up. We're here at nine o'clock today we swept the floor we mopped the floors he was physically the last one in here honestly and he found TVs across the street he found TVs across the street oh geez so he goes across to the sports bar to watch TV oh no oh yes he's still Michael he's still Michael truly honestly yeah that's so sad you can paint stripes on a horse but that doesn't make it a zebra like just because you gave us a little facelift he's still the same person underneath. I mean we all love Michael but unless he steps up we can destroy, I'm so disappointed he did not stay the course he told me you've left oh my god oh I'm pissed off he needs somebody to tell him what to do right leave it to me thank you, i appreciate the catch-up, i'm hoping that Gordon Ramsay would be able to help Michael and maybe give Michael another cake because Michael needs another kid okay chef today we have a mutton caprice nurse and our only eggplant parmesan wow thank you enjoy sir thank you what a difference what a difference what the is that oh my god the chili's modern clean tasting and are you that involved in the kitchen now yes these are both my dishes so i hope you enjoyed them yeah that is delicious that's good news unfortunately here's some bad news whilst i'm excited about the bus, the business been up 40 delivery's working brilliantly I've just heard from John and Trudy everything you told me about working so much harder is not what they think. My question to you is why me through there, didn't you listen you're not manning up you changed calls the day I left what time do you come in every day 4:35 o'clock Julie's saying sometimes it's 6:30 on certain days shut down every day on any day you got to be here before the staff. How many times have I said that are you scheduling the payroll are you helping out with those no i kept that as it is right now i'm concentrating on the food yeah you cannot concentrate on the food when you rock up at 6:30 in the evening mama rose, i'm sorry but i'm disappointed you have to be tough you need to be a leader you need to be in here before your staff. You need to show that commitment they're loyal members that have been here for a long time they don't hate you they just want a commitment from you, I'm sorry Meloros I'm sure we got work to do I'm not impressed Michael up to now I haven't been saying the course it's very hard to make that in front of my mom I should be more hands-on with the food with the specials with the servers and the overall business chef. I just wanted to tell you Chad I'm sorry there is areas i could really concentrate for more time and i don't want to say it from my mother i don't want to make her any more nervous as she is but i really want to tell you that you are right, i could put definitely more commitment into this restaurant and do a better job I feel like I'm letting it down I know but there's a there's a lazy streak in you when things are going well that's when you got to work harder. Set an example that I've got to work harder than my staff jump back in there and nail it, yes please you have my word, i want to make you proud don't let me down and don't let yourself down and don't let your mother down you're good okay thank you for coming back.

In the following days, Michael kept his promise to Chef Ramsay and was putting in more hours at the restaurant. Only time will tell if he will stick to his word if Chef Ramsay visits again, he's going to see a more committed Michael that's more in tune with his staff. The struggles of running a restaurant are real, and it takes a lot of hard work and dedication to succeed.

The importance of setting an example cannot be overstated, especially when it comes to being the head chef or owner of a restaurant. It is crucial to lead by example and show your staff that you are committed to working hard and putting in the effort necessary to ensure the success of the business. This is exactly what Michael was supposed to do, but he struggled with his own personal demons and let his ego get in the way.

Fortunately, Chef Ramsay stepped in and gave Michael a dose of reality. His tough love approach helped Michael see the error of his ways and made him realize that he needed to step up and take control of the restaurant. With newfound determination, Michael is now working hard to make sure that his staff are happy and motivated, and that the business continues to grow and thrive.

It's a great reminder that success in any field takes hard work and dedication. It's not just about being the boss or having a fancy title; it's about rolling up your sleeves and putting in the effort necessary to get the job done. Michael's journey is a testament to this, and with his newfound commitment, he's sure to see even greater success in the future.

Gordon Ramsay's influence on Michael was also significant. His tough love approach may not have been what Michael wanted to hear at first, but it was exactly what he needed to hear. By giving Michael a reality check, Chef Ramsay helped him realize that he couldn't coast on his past successes and that he needed to step up and take control of the restaurant.

Now, with renewed determination and a fresh perspective, Michael is working hard to make sure that his staff are happy and motivated. He's putting in the effort necessary to ensure that the business continues to grow and thrive, and it shows. The menu has been updated, the service has improved, and the overall atmosphere of the restaurant is now more lively and welcoming.

It's a great example of how hard work and dedication can pay off. With a renewed commitment to excellence, Michael is sure to see even greater success in the future. His journey is a testament to the importance of perseverance and hard work, and it's a reminder that no matter what challenges we face, with determination and a willingness to learn, we can overcome anything.

"WEBVTTKind: captionsLanguage: enas soon as i leave a restaurant i'm always wondering whether or not they stuck to the plan and i know you do also tonight i'm going to show you three restaurants i visited last year and you're going to be surprised at what i found out first up cafe hun in baltimore and the maryland a suburb of baltimore when i first arrived i visited a local radio station to find out restaurant owner denise whiting was at war with the community she had trademarked the term hun which is a cultural icon in baltimore she was threatening businesses with lawsuits the lawsuits i mean it went that far she demanded legal fees from somebody that was making tourist stuff with just the word hun on it after finding out what i was in for i mean she's almost become the auntie hun yes it was time to go to cafe hun and actually meet the owner all right i want everybody's attention could i have everybody's attention but before i made it inside i was face with a giant and i mean a giant pink flamingo holy mackerel wow wow wow i'd hoped that the restaurant wasn't on his last leg as well i desperately needed to hear denise's side of the story the problem is i federally registered the han as a as a trademark people scream at me from across the street just horrible things it's all that bad i mean i was afraid for my life did you not sue anyone i never sued anybody you didn't sue anybody no did you threaten to sue anybody no but denise wasn't telling me the truth i've done my own work before i got here i did i you know you're not being fair now after setting her straight the next step for me was to taste the food then i met my lovely server amanda amanda love the hair thank you beautiful i know boy her hair was wonderful wow look at you they sure do love their hairspray in baltimore the bat is soggy it doesn't stick to the fish sadly the food was atrocious it's like a flamingo turd just landed on my plate it's interesting and then these stone cold shrimp horrible he said the shrimp tasted them they had like a weird aftertaste here like almost tastes like really the refrigerator i don't understand this is perfect perfect trust me they were far from perfect and i could tell already i was gonna have my hands full with denise that night at dinner service this is asparagus all right i'm tired of seeing asparagus different kinds of ways you cut off the ends and you blanch them i could not believe how denise ran her restaurant any turkey on the board 86 the jerky she was 86 in the whole freaking menu 86 biscuits you guys 86 the pot pie after item 86 the catfish i'm after item 86 the french fries i thought she should go to 86 me next 86 the steak we don't have steak oh my god i'm sorry that was a disaster how could you let it go this far after seeing how bad a leader denise was i decided to talk to her staff about her behavior she goes up twin to the girls and tells them they're stupid or she gets up to my face tell her to pick her hair she focuses on a lot of the superficial things she micromanages it was clear that her very loyal staff were deeply affected by her actions it was time to confront denise denise you um you're rude ouch and i'm tired of it denise you're the negative in the restaurant people don't like you they did not hold back but that is exactly what denise needed to hear i'm sorry that i've been a bit overbearing to lose this business would be for me to lose my soul and i can only say that this is the beginning of a new day denise's apology was a step in the right direction but the bigger issue was her relationship with her community so i hatched a plan i've put together a select group of people that i'd like you to hear from okay okay please jump in the car headsets on denise was forced to listen she pushes everyone around she's focused on denise whiting and if you don't like it you're gonna be sorry what would it take for this community to embrace caffe hunt again she has to walk away from the trademark she has to abandon him to it say it was a mistake she does not own it denise had a big decision to make give up the hun trademark or lose your restaurant would she do the right thing i am so sorry for the animosity and the hatred and everything that trademarking a word just a word is done please forgive me that must have taken a lot of courage to say that but you never said you were gonna give the trademark back yes wow this is amazing that's kind of stunning after getting denise's commitment to change we were ready to relaunch cafe hun with a new decor oh my god a new menu that's a workout really good and an owner with a new attitude great job you're doing awesome john thank you johnny beautiful kathy hunt was well on his way to becoming a fixture in the community once again they're fantastic i've been given a great gift and an amazing opportunity and i will be forever grateful thank you thank you have a bloody tough week last year if you wanted to see an angry owner at war with the community then trust me capricorn in baltimore was guaranteed fireworks personally i felt like negotiating a treaty as opposed to fixing a restaurant i'm now back to find out is there peace i'm on my way to meet regan and jojo they're dj's at local radio station these guys really do have their fingers on the pulse in the community and they're going to give you an update to find out how the locals have responded since denise whiting gave up that trademark hun and what's really happening in that restaurant baltimore's mix 106.5 it's joe john reagan in the mix morning show and we've got a special guest this morning as you may have been reading the papers gordon ramsay's back in town yeah we're gonna see what baltimore thinks about cafe hun now hi guys welcome back to baltimore thank you so much likewise good to see you guys see you again i'm so happy to be back now the word on the street cafe hun have we got good news bad news in between good news good news the good news is there's there's not a lot of news okay which is really good for denise so it's not people just violently angry at her at all right there's still people who say she wasn't sincere when she apologized um there's still people who say oh she didn't give up the trademark she did give up the trademark we know that for a fact 100 so there are people that are just aren't going to be won over but i think the majority of people have come around things are back to normal in that neighborhood and everything's going okay um just as importantly the restaurant um has anyone been any feedback my wife and i were there a couple of days ago oh good uh we had the crab cake we had the chicken pot pie it was good right i saw denise there was a resurgence in her that i hadn't seen that was nice to see yeah so are you gonna head over and talk to her yup good to see you bugs good to see you chef gordon ramsay thanks for joining us this morning on the john reagan show excellent good to see you both absolutely that pink fun lingo they haven't got rid of that look at you two welcome back gordon nice to see you well how are you my darling i'm great thank you first of all this place is heavy it's wonderful let's have a little couple of minutes together somewhere quieter let's go over there in the bathroom in the corner wow that is crazy in there and you look great by the way thank you i brought you a little present can i open it please i'm dying to see what you think i thought because you've kept the big one on the outside i'll bring you something a little bit more intimate thank you it's good to see that it just seemed so special made me think he was thinking about me other than when he's here how are you personally wonderful don't get upset i know come on i know i'm just so grateful last time you cried for a different reason i had people scream at me from across the street just horrible things it's gone that bad i mean i was afraid for my life this time you know it's happy cry it's a happy cry i felt like for a whole year and a half i couldn't be part of the community sure and as soon as we did the relaunch i went right to a community meeting that monday and then i just started getting more involved in the community which is music to my ears you know it's like the restaurant is one thing but i know come here come here come here honestly as soon as i rejoined the community i really felt like the weight of the world had been lifted off my shoulders and i could be me again business in general um since i last saw you where are we since the relaunch business picked up about 20 percent excuse me we're still working to regain people's trust and get them coming back again but we've gotten a lot of new people in the door and that's and people that said oh we stopped coming and now we're coming again curious the food the service uh how are you feeling there i've been kind of overseeing things a little bit more but oh no i've been really good because remember last time it was interference it was just negative oh come on really what's this daddy why is it sitting there is this for something listen you look great the russian sounds amazing i'd like you to do something special for me now don't cook me a special i'm dying to taste the food okay brilliance surprise me okay thanks for the compliment chef ramsay i'm dying to ask how's she been looks better but this is real it's a church it's a lot of people to work here now good and she's not coming in nitpicking she's not picking fish festive giving asparagus lessons in the middle of but i search everybody's attention this is asparagus all right you cut off the ends and you blanched them just happened again and i'll have you down oh you're kidding me no she walked away gorgeous she didn't she is she still 86 in things 86 the turkey 86 the french fries 86 the catfish no no no no it's not like that now they don't have a reason to hate her yes it is a lot easier for us good how much has you changed a lot yeah is she's supporting you more she is and she's also staying no more she comes for her she waited girls okay the management got invited home for dinner yeah wow at her house to her house denise is a lot easier to talk to she's more receptive to our comments she's turned it around she really has and what is that it's a guacamole burger guacamole nuts look at that they love the burgers wow that's delicious is it good i get the opportunity to cook for chef ramsay and he really likes it it makes me feel really good ladies and gentlemen i'm so pleased to see the delight on denise whiting's face the fact that not only is she a part of the community again but you as the locals feel part of this restaurant as well incredible thank you i'd like to introduce a very special guest give a warm welcome please baltimore city councilman nick mosby sir good to see you on this day i would like to present you with an official baltimore city resolution in recognition of your selfless dedication and continued support to the community and the city of baltimore wow nick thank you so much thank you i appreciate the recognition really and truly and i know that you know we've had some issues and i really appreciate the fact that i've been given a second chance because not everybody gets a second chance in this lifetime and i'm very grateful to have had the opportunity to work with gordon ramsay and i feel like you've given me my life back and my restaurant back and i i will be forever grateful thank you thank you thank you i really appreciate it i feel like i've earned the right to be happy again i might be crying right now but i'm really happy inside i'm very proud of what you're doing thank you you're welcome thank you take care good to see you okay best wishes thank you bye bye guys let me tell you what really happened here this was a pr nightmare that became a pr miracle and if only denise can always remember to be part of the solution and not the problem then trust me caffeine has a very very bright future in baltimore that is the biggest flamingo i've ever seen in my entire life what a monster south philadelphia home to churellas owned by husband and wife tommy and dina defino shortly after meeting the couple but what's missing from the restaurant we don't know what's missing customers i think our food is better than the area's food around its quality is fresh right and i stand behind our food i could tell they were really in love with their food so what's wrong with the restaurant i don't agree with the way he runs the kitchen there's not enough businesses that's not the issue and his wife was so frustrated with him and their business the issue is you can't better your business the way you're running it we try right away i could tell this man was broken but now i wanted to get to tasting this amazing food thank you thank you wow there's so much feel on here phil cutlet johnny your parmesan field cutlet with roasted peppers ville scallopino bill saltonbocca veal vil sinatra why not add a phil madonna or a veal picelli i mean come on while waiting for my lunch i decided to have a little walk around what's that you are kidding me and what did i discover a full-blown gym oh man what's this guy doing tommy he's in your office yeah that wasn't me it wasn't me there's holes in the wall he's punching some holes in the walls they'll say it wasn't him it was that wasn't me man that wasn't me and that on the wall there that's my golf oh not only was it a gym it was a driving range as well oh he had to shank okay back to the food your sinatra thank you that's dreadful this is chewy okay let's get one thing straight the food was not good that's ghastly what a disgusting combination it's like someone's throwing up on my plate tommy and dina failed to see that i'm still standing by my foot the food was disgusting no i i just knew that was your opinion come on um hello can somebody say denial no i'm not in denial you are going to have to get your head out your ass and it went downhill from there who's putting too much oil i didn't want to go back down felipe no just all swimming in oil and you weren't going to say anything hey tommy throughout dinner tommy avoided the problems that's all right um i think you need to go back in the back and check on your car keep going back there he literally ran away from the problems all right now i'm getting mad and dina had no choice but to step in put it out let's do i don't know what you guys are doing give me table ten and give me the pasta special dysfunctional owners and a dysfunctional kitchen i knew if there was any hope of saving tommy i needed the help of his family hello the double d's dina and danae i came by here this morning to talk about tommy we need to get him back hey take a seat listen i love you i know you love me babe i want you back i want me back too i'm not the same person i was in my whole life you can get that person you got to reach inside tommy and pull it out we want you to be happy we love you we can make great changes but unless you're back let me go to work right now okay i want to fight yeah okay good deena and danae were able to build up his confidence and finally we were getting somewhere tommy was ready for change the next day we relaunched cherella's mom come on let's go tonight guys let's go come on it was now up to tommy to prove to everyone he can run his restaurant how are we looking here are we looking here coming right now table 20. david you follow me table 20. here we go and he did just that we're good in there we're good in there lasagna good job denied great job i'm the boss last year when i came to gorillas in south philly i met a husband and wife team they're about to literally give up on their own restaurant and let me tell you things couldn't have got any worse we had a phenomenal week and made some unbelievable changes we're about to find out if any of them are lasting it's great to be back in south philly i'm on my way to churrellas an italian russian run by tommy and dina defino now last time i was here tommy was so depressed and dina she was just a nervous wreck we made some substantial changes not just the restaurant but the owners as well i'm back to check in and hopefully they've kept up that momentum hello hello wow how are you wonderful good to see you wonderful good to see you are you well yeah you got the best place yeah atmosphere is amazing have you been okay yeah yeah you're quiet you seem calm last time i saw you you were a nervous wreck and it was almost like you hated being here yeah it was very stressful how's the business been twenty percent better wow so twenty percent up which is great use positive how do we take it to the level how do you get it up 40 um i think a liquor license that's what we're working on we've been saving yeah just imagine what the business could do if it did have that liquor license we'll get in there once we get that liquor license we'll be able to be open later we have a happy hour we'll be like set um how's the relationship between you and tommy i don't agree with the way he runs the kitchen you can't better your business the way you're running it i didn't think she felt like that on a scale of one to ten ten seconds seriously good and these confidence is back yeah thank god where is he i think he's down this way once we changed in here let me get it tommy transitions into the new person all right buddy table five we need five and six make the salads up all right how many soups that wasn't me it wasn't me man that wasn't me watch your head okay wow that's a lot better right look at this they're the old marks they're the only what are they they're the old ones oh no no no no promise me i haven't hit nothing um oh that wasn't me they talk about that for sake that ain't a festival it's a boy what do you got a boo it's in there i swear to god come on look perfect i promise she all right you put me out i'll take a larry detective honestly that's a shank you're not pledge pressing that i can do it a couple of times right okay let me see all right i'm gonna do it easy for you look at that okay good good is that good enough you're still in great shape i'm telling you i'm walking the place is buzzing last time i was here it was more than 20 down you're now 20 up um saving for a liquor license yeah so you're putting enough money away each month to save for that i am starting you were still you're still behind i mean you know the electric and the gas and all that goes first but we were up from last year and that's what i look at yeah just as long as we're up it's positive exactly there seems more control less anger are you happier in sight definitely can you see i'm definitely from before i'm emotionally in a way better place way better you need to get back to work that place is full up there it's not easy to find your manhood when things are going bad and he brought that back he brought it back for me come on hi i know are you well well real well place is busy yeah it's been good i actually like coming to work now you do yeah i'm so pleased to hear that tommy looks less stressed is he better yeah he's a lot better oh my god yeah he learned how to take control of his business without letting the business take control of him and that's the biggest change in timing thank you very much you're welcome lasagna that looks amazing and your chicken picada wow tommy sit down that looks fantastic dina take a seat my darling i'm dying to taste this when was this made fresh fresh fresh that is delicious a really really good indeed um last time i was here he was walking around with his head in the sand you were still giving your food 10 out of 10. and i stand behind our food the food was disgusting how are you feeling now i feel the nails 10 out of 10. and i'm happy now and i'm happy because he's happy with tommy and i working together running a business together raising a family together we're more confident together this is the happiest the time i've been because we're able to communicate better and i'm not um sugarcoating anything coming back and seeing exactly where both of you are now it makes me really proud i want you to really succeed so i'm personally going to make a contribution to you both to help get that liquor license seriously we can be 20 up now without the liquor license get that liquor license we're on the road chef ramsey is a great guy and he couldn't have helped us anymore i couldn't possibly have thought but for him to make a contribution towards the liquor license is like just awesome it really is brilliance well good to see you about today yeah thank you chef ramsay coming in here and it's been more of a life-changing experience it's been unbelievable and he really he's 100 behind me which is a great feeling it's a great feeling all right listen keep it up with it yes yeah seriously yes well done thank you thank you about the gospel thank you for here seriously thank you and this easy one and then stop putting those holes in the wall okay take care thank you chef i love you wow i am so surprised i mean i had my doubts about tommy but he has really stepped up and taken the ball by the horns and now he's in control of his business and dina she is completely transformed and as a couple they are united stronger than ever before and i really believe that cherella's now is on his way to being back on top where it belongs montclair new jersey home to italian restaurant leonies run by mother and son michael and rose leone we are 1400 for the meat overdue for the first month you tell me what do you want me to do when i first walked into the restaurant um what's that thing there that's uh my old uh television that i watch all the games on no skins on there yes sir i was absolutely stunned by what i saw do you think that's a good impression for customers walking in for the first time michael just seemed clueless a lazy owner watching telly was bad enough but the decor was just as hideous oh my god is that a baby yes i mean they say that there's never an ugly baby i think i just found one but that's not you is it no sir how are you sweet and then there was mama rose nice i've been married three times i mean number four she was quite a character i can't start to even think about turning this place around until i get to the bottom of the issues the major problem here is there's no manager there's no nobody in control this restaurant i take care of payroll i take care of receiving doing the menus wow paul mumma rose she depended on michael to run the restaurant basically the staff is running this restaurant right now i i disagree but he wasn't running anything except maybe his mouth are you here every day except monday yeah i'm here we go so you're here six days a week across those six days a week you're in here you hear what 12 14 hours a day no how many i work the dinner shift from like uh five to ten five to eleven so five hours a day how many of them do you sit down depending on the situation roughly three so you're on your feet for two hours a day yes holy crap in order to get the whole picture i decided to order the whole menu oh my gosh holy crap how many items on the menu over a hundred a hundred i mean physically the appearance oh come on guys could i have a knife fork please maybe a bag fit bag and while the dishes looked awful there's no seasoning in there everything's blast it's bland it's bland pasta is bland they tasted even worse ah duh it's like a flip-flop are you crunching great yes yes i think it's good you think he's good people like that wrestling they love it actually i had heard enough michael was clearly delusional i'll be back later yeah i'd like to catch a plane out here right now even though i wanted to leave for good i came back for dinner what is that big mistake i think it's veal chef you think it's fail pretty sure it's you didn't put it in there it looks like meat thrown in a pan but what is it though i don't know it's not labeled how could you not know stuff what mushrooms smell that smell it that's older than me smell it i had seen enough the kitchen was so disgusting i had no choice but to shut the face down under no circumstances can we continue to serve food just embarrassed us i'm embarrassed everybody i'm sad to say and embarrassed to say this for closing down leonies for the night has never been shut down very embarrassed by it i'm entering myself i think as the boss of the restaurant it was just irresponsible we're gonna turn the ship around my mother put in almost 20 years of her life in this place her spirit her money i'm crushed that i might look down i want to make good but the truth is i don't know if i can turn it around and it's a scary feeling it really is come on so with michael's eyes finally open we spent some valuable time in the kitchen together touch of olive oil salt and pepper cooked on the bone why are we cooking on the bone more flavor right get that pan nice and hot how do you know when the oil's reaching i like smoke coming off there you've got the steer in there wow that is a oil it just melts in your mouth i think it's time for change and i want to be the best italian restaurant in town for the first time i saw this lazy owner making a positive change and then i knew he was ready to run his restaurant you may recognize him from sat on his ass outside watching television but that guy's gone now you have a new michael let's go with a new modern look a concise menu are we ready to order michael stepped up i'm not only surprised his staff right now listen i need one part deli one card and one horchete and then we'll worry about everything else but that i need now yes sir but his mother too mama rosa are you happy yeah i'm very happy look after your son i will michael proves with hard work he can run leonis three important words that i need you to remember stay the course stay low porsche i can't hear you chef in my restaurant i'm gonna stay the course i'm back in new jersey hoping that he's kept his promise or has he reverted back to his old lazy ways i'm back in montclair new jersey to check on the italian restaurant leonis run by owner mama rose and her son michael last time i was here all my rose wanted was her son to step up and actually run the business it almost didn't happen but we finally turned up the leader time to check in if he's continued to make his mother proud wow this place is busy yes sir love the buzz that's good well let's uh let's step through there and have a little uh catch up i'm very excited to see chef ramsay today and tell him about the progress we've made in the restaurant and all the beautiful changes we have here at leones first things first where's the television that's uh my old television that i watch all the games on seriously i promised you the day you left there was no television here no children in the entire restaurant my word how have you been i've been doing well as soon as you left the buzz around the neighborhood and the food was fantastic right the new dishes flew off the menu good i wake up energized i'm going with the restaurant supply houses buying all the fresh ingredients looking up new recipes trying new things for me and my folks there's a better stronger relationship there i started a delivery campaign you started the campaign yes sir i did a menu mailed them out to the surrounding towns and it's been very beneficial you have been busy so this is a complete revolution you are so much more hands-on now than you ever were before right oh huge big difference name day diana is he lazy yes john is he lazy yes sir i feel like that's it's finally my business and i'm not running my mother's business that's fantastic that's absolutely fantastic and where's the business sitting now uh it's probably up 40 since last time 40 percent you are working hard yes sir still my word this is a new michael energized like unbelievable i mean you are super energized yeah yes what a lovely surprise hello my darling hi how are you great come on i'm a year older you know what you're chasing me at 45 years of age uh michael i'm hungry i shall make you something good thank you have you got two minutes yes absolutely mama rose looks amazing she looks fabulous michael told me he's here first thing in the morning's here lasting at night is he really working that hard he still shows up at his usual time 5 30 65 oh no oh no back to the beginning why is he lying to me maybe he's scared unreal i wasn't until i just heard that take a seat please i had a chat with michael around the corner he told me he's working so hard what time is he coming in he comes in at 6 6 30. that's a plus for him wow wow 6 30 yeah i mean crazy you can't run a business and coming in at 6 30. you have to set that example to the staff is helping the payroll no he doesn't do any of it infantry oh jesus so he's not stepping up we're here at nine o'clock today we swept the floor we mopped the floors he was physically the last one in here honestly and he found tvs across the street he found tvs across the street oh geez so he goes across to the sports bar to watch tv oh no oh yes he's still michael he's still michael truly honestly yeah that's so sad you can paint stripes on a horse but that doesn't make it a zebra like just because you gave us a little facelift he's still the same person underneath i mean we all love michael but unless he steps up we can destroy i'm so disappointed he did not stay the course he told the day you've left oh my god oh i'm pissed off he needs somebody to tell him what to do right leave it to me thank you i appreciate the catch-up i'm hoping that gordon ramsay would be able to help michael and maybe give michael another cake because michael needs another kid okay chef today we have a mutton caprice nurse and our only eggplant parmesan wow thank you enjoy sir thank you what a difference what a difference what the is that oh my god the chili's modern clean tasting and are you that involved in the kitchen now yes these are both my dishes so i hope you enjoyed them yeah that is delicious that's good news unfortunately here's some bad news whilst i'm excited about the bus the business been up 40 delivery's working brilliantly i've just heard from john and trudy everything you told me about working so much harder is not what they think my question to you is why me through there i didn't you listen you're not manning up you changed calls the day i left what time do you come in every day 4 35 o'clock julie's saying sometimes it's 6 30. on certain days shut down every day on any day you got to be here before the staff how many times have i said that are you scheduling the payroll are you helping out with those no i kept that as it is right now i'm concentrating on the food yeah you cannot concentrate on the food when you rock up at 6 30 in the evening mama rose i'm sorry but i'm disappointed you have to be tough you need to be a leader you need to be in here before your staff you need to show that commitment they're loyal members that have been here for a long time they don't hate you they just want a commitment from you i'm sorry meloros i'm sure we got work to do i'm not impressed michael up to now i haven't been saying the course it's very hard to make that in front of my mom i should be more hands-on with the food with the specials with the servers and the overall business chef i just wanted to tell you chad i'm sorry there is areas i could really concentrate for more time and i don't want to say it from my mother i don't want to make her any more nervous as she is but i really want to tell you that you are right i could put definitely more commitment into this restaurant and do a better job i feel like i'm letting it down i know but there's a there's a lazy streak in you when things are going well that's when you got to work harder i set an example that i've got to work harder than my staff jump back in there and nail it yes please you have my word i want to make you proud don't let me down and don't let yourself down and don't let your mother down you're good okay thank you for coming back i believe that chef ramsay gave me a little bit of tough love today because he really does want me to succeed he doesn't want to cuddle me he wants me to keep on driving going forward damn i'm a little surprised to hear michael slip back to some of his old habits and his staff clearly need more help and without more opening up shortly business is continue to grow so my only hope now he steps up and leaves leonies on the path to success but more importantly god bless mama rose in the days that followed michael kept his promise to chef ramsay and is putting in more hours at the restaurant now only time will tell if he will stick to his word if chef ramsey visits again he's going to see a more committed michael that's more in tune with his staff i'm going to make him proud and make this business succeed three restaurants three different stories but so far all on the road to success in the restaurant business you're never out of the woods the good news is they are all heading in the right direction good night youas soon as i leave a restaurant i'm always wondering whether or not they stuck to the plan and i know you do also tonight i'm going to show you three restaurants i visited last year and you're going to be surprised at what i found out first up cafe hun in baltimore and the maryland a suburb of baltimore when i first arrived i visited a local radio station to find out restaurant owner denise whiting was at war with the community she had trademarked the term hun which is a cultural icon in baltimore she was threatening businesses with lawsuits the lawsuits i mean it went that far she demanded legal fees from somebody that was making tourist stuff with just the word hun on it after finding out what i was in for i mean she's almost become the auntie hun yes it was time to go to cafe hun and actually meet the owner all right i want everybody's attention could i have everybody's attention but before i made it inside i was face with a giant and i mean a giant pink flamingo holy mackerel wow wow wow i'd hoped that the restaurant wasn't on his last leg as well i desperately needed to hear denise's side of the story the problem is i federally registered the han as a as a trademark people scream at me from across the street just horrible things it's all that bad i mean i was afraid for my life did you not sue anyone i never sued anybody you didn't sue anybody no did you threaten to sue anybody no but denise wasn't telling me the truth i've done my own work before i got here i did i you know you're not being fair now after setting her straight the next step for me was to taste the food then i met my lovely server amanda amanda love the hair thank you beautiful i know boy her hair was wonderful wow look at you they sure do love their hairspray in baltimore the bat is soggy it doesn't stick to the fish sadly the food was atrocious it's like a flamingo turd just landed on my plate it's interesting and then these stone cold shrimp horrible he said the shrimp tasted them they had like a weird aftertaste here like almost tastes like really the refrigerator i don't understand this is perfect perfect trust me they were far from perfect and i could tell already i was gonna have my hands full with denise that night at dinner service this is asparagus all right i'm tired of seeing asparagus different kinds of ways you cut off the ends and you blanch them i could not believe how denise ran her restaurant any turkey on the board 86 the jerky she was 86 in the whole freaking menu 86 biscuits you guys 86 the pot pie after item 86 the catfish i'm after item 86 the french fries i thought she should go to 86 me next 86 the steak we don't have steak oh my god i'm sorry that was a disaster how could you let it go this far after seeing how bad a leader denise was i decided to talk to her staff about her behavior she goes up twin to the girls and tells them they're stupid or she gets up to my face tell her to pick her hair she focuses on a lot of the superficial things she micromanages it was clear that her very loyal staff were deeply affected by her actions it was time to confront denise denise you um you're rude ouch and i'm tired of it denise you're the negative in the restaurant people don't like you they did not hold back but that is exactly what denise needed to hear i'm sorry that i've been a bit overbearing to lose this business would be for me to lose my soul and i can only say that this is the beginning of a new day denise's apology was a step in the right direction but the bigger issue was her relationship with her community so i hatched a plan i've put together a select group of people that i'd like you to hear from okay okay please jump in the car headsets on denise was forced to listen she pushes everyone around she's focused on denise whiting and if you don't like it you're gonna be sorry what would it take for this community to embrace caffe hunt again she has to walk away from the trademark she has to abandon him to it say it was a mistake she does not own it denise had a big decision to make give up the hun trademark or lose your restaurant would she do the right thing i am so sorry for the animosity and the hatred and everything that trademarking a word just a word is done please forgive me that must have taken a lot of courage to say that but you never said you were gonna give the trademark back yes wow this is amazing that's kind of stunning after getting denise's commitment to change we were ready to relaunch cafe hun with a new decor oh my god a new menu that's a workout really good and an owner with a new attitude great job you're doing awesome john thank you johnny beautiful kathy hunt was well on his way to becoming a fixture in the community once again they're fantastic i've been given a great gift and an amazing opportunity and i will be forever grateful thank you thank you have a bloody tough week last year if you wanted to see an angry owner at war with the community then trust me capricorn in baltimore was guaranteed fireworks personally i felt like negotiating a treaty as opposed to fixing a restaurant i'm now back to find out is there peace i'm on my way to meet regan and jojo they're dj's at local radio station these guys really do have their fingers on the pulse in the community and they're going to give you an update to find out how the locals have responded since denise whiting gave up that trademark hun and what's really happening in that restaurant baltimore's mix 106.5 it's joe john reagan in the mix morning show and we've got a special guest this morning as you may have been reading the papers gordon ramsay's back in town yeah we're gonna see what baltimore thinks about cafe hun now hi guys welcome back to baltimore thank you so much likewise good to see you guys see you again i'm so happy to be back now the word on the street cafe hun have we got good news bad news in between good news good news the good news is there's there's not a lot of news okay which is really good for denise so it's not people just violently angry at her at all right there's still people who say she wasn't sincere when she apologized um there's still people who say oh she didn't give up the trademark she did give up the trademark we know that for a fact 100 so there are people that are just aren't going to be won over but i think the majority of people have come around things are back to normal in that neighborhood and everything's going okay um just as importantly the restaurant um has anyone been any feedback my wife and i were there a couple of days ago oh good uh we had the crab cake we had the chicken pot pie it was good right i saw denise there was a resurgence in her that i hadn't seen that was nice to see yeah so are you gonna head over and talk to her yup good to see you bugs good to see you chef gordon ramsay thanks for joining us this morning on the john reagan show excellent good to see you both absolutely that pink fun lingo they haven't got rid of that look at you two welcome back gordon nice to see you well how are you my darling i'm great thank you first of all this place is heavy it's wonderful let's have a little couple of minutes together somewhere quieter let's go over there in the bathroom in the corner wow that is crazy in there and you look great by the way thank you i brought you a little present can i open it please i'm dying to see what you think i thought because you've kept the big one on the outside i'll bring you something a little bit more intimate thank you it's good to see that it just seemed so special made me think he was thinking about me other than when he's here how are you personally wonderful don't get upset i know come on i know i'm just so grateful last time you cried for a different reason i had people scream at me from across the street just horrible things it's gone that bad i mean i was afraid for my life this time you know it's happy cry it's a happy cry i felt like for a whole year and a half i couldn't be part of the community sure and as soon as we did the relaunch i went right to a community meeting that monday and then i just started getting more involved in the community which is music to my ears you know it's like the restaurant is one thing but i know come here come here come here honestly as soon as i rejoined the community i really felt like the weight of the world had been lifted off my shoulders and i could be me again business in general um since i last saw you where are we since the relaunch business picked up about 20 percent excuse me we're still working to regain people's trust and get them coming back again but we've gotten a lot of new people in the door and that's and people that said oh we stopped coming and now we're coming again curious the food the service uh how are you feeling there i've been kind of overseeing things a little bit more but oh no i've been really good because remember last time it was interference it was just negative oh come on really what's this daddy why is it sitting there is this for something listen you look great the russian sounds amazing i'd like you to do something special for me now don't cook me a special i'm dying to taste the food okay brilliance surprise me okay thanks for the compliment chef ramsay i'm dying to ask how's she been looks better but this is real it's a church it's a lot of people to work here now good and she's not coming in nitpicking she's not picking fish festive giving asparagus lessons in the middle of but i search everybody's attention this is asparagus all right you cut off the ends and you blanched them just happened again and i'll have you down oh you're kidding me no she walked away gorgeous she didn't she is she still 86 in things 86 the turkey 86 the french fries 86 the catfish no no no no it's not like that now they don't have a reason to hate her yes it is a lot easier for us good how much has you changed a lot yeah is she's supporting you more she is and she's also staying no more she comes for her she waited girls okay the management got invited home for dinner yeah wow at her house to her house denise is a lot easier to talk to she's more receptive to our comments she's turned it around she really has and what is that it's a guacamole burger guacamole nuts look at that they love the burgers wow that's delicious is it good i get the opportunity to cook for chef ramsay and he really likes it it makes me feel really good ladies and gentlemen i'm so pleased to see the delight on denise whiting's face the fact that not only is she a part of the community again but you as the locals feel part of this restaurant as well incredible thank you i'd like to introduce a very special guest give a warm welcome please baltimore city councilman nick mosby sir good to see you on this day i would like to present you with an official baltimore city resolution in recognition of your selfless dedication and continued support to the community and the city of baltimore wow nick thank you so much thank you i appreciate the recognition really and truly and i know that you know we've had some issues and i really appreciate the fact that i've been given a second chance because not everybody gets a second chance in this lifetime and i'm very grateful to have had the opportunity to work with gordon ramsay and i feel like you've given me my life back and my restaurant back and i i will be forever grateful thank you thank you thank you i really appreciate it i feel like i've earned the right to be happy again i might be crying right now but i'm really happy inside i'm very proud of what you're doing thank you you're welcome thank you take care good to see you okay best wishes thank you bye bye guys let me tell you what really happened here this was a pr nightmare that became a pr miracle and if only denise can always remember to be part of the solution and not the problem then trust me caffeine has a very very bright future in baltimore that is the biggest flamingo i've ever seen in my entire life what a monster south philadelphia home to churellas owned by husband and wife tommy and dina defino shortly after meeting the couple but what's missing from the restaurant we don't know what's missing customers i think our food is better than the area's food around its quality is fresh right and i stand behind our food i could tell they were really in love with their food so what's wrong with the restaurant i don't agree with the way he runs the kitchen there's not enough businesses that's not the issue and his wife was so frustrated with him and their business the issue is you can't better your business the way you're running it we try right away i could tell this man was broken but now i wanted to get to tasting this amazing food thank you thank you wow there's so much feel on here phil cutlet johnny your parmesan field cutlet with roasted peppers ville scallopino bill saltonbocca veal vil sinatra why not add a phil madonna or a veal picelli i mean come on while waiting for my lunch i decided to have a little walk around what's that you are kidding me and what did i discover a full-blown gym oh man what's this guy doing tommy he's in your office yeah that wasn't me it wasn't me there's holes in the wall he's punching some holes in the walls they'll say it wasn't him it was that wasn't me man that wasn't me and that on the wall there that's my golf oh not only was it a gym it was a driving range as well oh he had to shank okay back to the food your sinatra thank you that's dreadful this is chewy okay let's get one thing straight the food was not good that's ghastly what a disgusting combination it's like someone's throwing up on my plate tommy and dina failed to see that i'm still standing by my foot the food was disgusting no i i just knew that was your opinion come on um hello can somebody say denial no i'm not in denial you are going to have to get your head out your ass and it went downhill from there who's putting too much oil i didn't want to go back down felipe no just all swimming in oil and you weren't going to say anything hey tommy throughout dinner tommy avoided the problems that's all right um i think you need to go back in the back and check on your car keep going back there he literally ran away from the problems all right now i'm getting mad and dina had no choice but to step in put it out let's do i don't know what you guys are doing give me table ten and give me the pasta special dysfunctional owners and a dysfunctional kitchen i knew if there was any hope of saving tommy i needed the help of his family hello the double d's dina and danae i came by here this morning to talk about tommy we need to get him back hey take a seat listen i love you i know you love me babe i want you back i want me back too i'm not the same person i was in my whole life you can get that person you got to reach inside tommy and pull it out we want you to be happy we love you we can make great changes but unless you're back let me go to work right now okay i want to fight yeah okay good deena and danae were able to build up his confidence and finally we were getting somewhere tommy was ready for change the next day we relaunched cherella's mom come on let's go tonight guys let's go come on it was now up to tommy to prove to everyone he can run his restaurant how are we looking here are we looking here coming right now table 20. david you follow me table 20. here we go and he did just that we're good in there we're good in there lasagna good job denied great job i'm the boss last year when i came to gorillas in south philly i met a husband and wife team they're about to literally give up on their own restaurant and let me tell you things couldn't have got any worse we had a phenomenal week and made some unbelievable changes we're about to find out if any of them are lasting it's great to be back in south philly i'm on my way to churrellas an italian russian run by tommy and dina defino now last time i was here tommy was so depressed and dina she was just a nervous wreck we made some substantial changes not just the restaurant but the owners as well i'm back to check in and hopefully they've kept up that momentum hello hello wow how are you wonderful good to see you wonderful good to see you are you well yeah you got the best place yeah atmosphere is amazing have you been okay yeah yeah you're quiet you seem calm last time i saw you you were a nervous wreck and it was almost like you hated being here yeah it was very stressful how's the business been twenty percent better wow so twenty percent up which is great use positive how do we take it to the level how do you get it up 40 um i think a liquor license that's what we're working on we've been saving yeah just imagine what the business could do if it did have that liquor license we'll get in there once we get that liquor license we'll be able to be open later we have a happy hour we'll be like set um how's the relationship between you and tommy i don't agree with the way he runs the kitchen you can't better your business the way you're running it i didn't think she felt like that on a scale of one to ten ten seconds seriously good and these confidence is back yeah thank god where is he i think he's down this way once we changed in here let me get it tommy transitions into the new person all right buddy table five we need five and six make the salads up all right how many soups that wasn't me it wasn't me man that wasn't me watch your head okay wow that's a lot better right look at this they're the old marks they're the only what are they they're the old ones oh no no no no promise me i haven't hit nothing um oh that wasn't me they talk about that for sake that ain't a festival it's a boy what do you got a boo it's in there i swear to god come on look perfect i promise she all right you put me out i'll take a larry detective honestly that's a shank you're not pledge pressing that i can do it a couple of times right okay let me see all right i'm gonna do it easy for you look at that okay good good is that good enough you're still in great shape i'm telling you i'm walking the place is buzzing last time i was here it was more than 20 down you're now 20 up um saving for a liquor license yeah so you're putting enough money away each month to save for that i am starting you were still you're still behind i mean you know the electric and the gas and all that goes first but we were up from last year and that's what i look at yeah just as long as we're up it's positive exactly there seems more control less anger are you happier in sight definitely can you see i'm definitely from before i'm emotionally in a way better place way better you need to get back to work that place is full up there it's not easy to find your manhood when things are going bad and he brought that back he brought it back for me come on hi i know are you well well real well place is busy yeah it's been good i actually like coming to work now you do yeah i'm so pleased to hear that tommy looks less stressed is he better yeah he's a lot better oh my god yeah he learned how to take control of his business without letting the business take control of him and that's the biggest change in timing thank you very much you're welcome lasagna that looks amazing and your chicken picada wow tommy sit down that looks fantastic dina take a seat my darling i'm dying to taste this when was this made fresh fresh fresh that is delicious a really really good indeed um last time i was here he was walking around with his head in the sand you were still giving your food 10 out of 10. and i stand behind our food the food was disgusting how are you feeling now i feel the nails 10 out of 10. and i'm happy now and i'm happy because he's happy with tommy and i working together running a business together raising a family together we're more confident together this is the happiest the time i've been because we're able to communicate better and i'm not um sugarcoating anything coming back and seeing exactly where both of you are now it makes me really proud i want you to really succeed so i'm personally going to make a contribution to you both to help get that liquor license seriously we can be 20 up now without the liquor license get that liquor license we're on the road chef ramsey is a great guy and he couldn't have helped us anymore i couldn't possibly have thought but for him to make a contribution towards the liquor license is like just awesome it really is brilliance well good to see you about today yeah thank you chef ramsay coming in here and it's been more of a life-changing experience it's been unbelievable and he really he's 100 behind me which is a great feeling it's a great feeling all right listen keep it up with it yes yeah seriously yes well done thank you thank you about the gospel thank you for here seriously thank you and this easy one and then stop putting those holes in the wall okay take care thank you chef i love you wow i am so surprised i mean i had my doubts about tommy but he has really stepped up and taken the ball by the horns and now he's in control of his business and dina she is completely transformed and as a couple they are united stronger than ever before and i really believe that cherella's now is on his way to being back on top where it belongs montclair new jersey home to italian restaurant leonies run by mother and son michael and rose leone we are 1400 for the meat overdue for the first month you tell me what do you want me to do when i first walked into the restaurant um what's that thing there that's uh my old uh television that i watch all the games on no skins on there yes sir i was absolutely stunned by what i saw do you think that's a good impression for customers walking in for the first time michael just seemed clueless a lazy owner watching telly was bad enough but the decor was just as hideous oh my god is that a baby yes i mean they say that there's never an ugly baby i think i just found one but that's not you is it no sir how are you sweet and then there was mama rose nice i've been married three times i mean number four she was quite a character i can't start to even think about turning this place around until i get to the bottom of the issues the major problem here is there's no manager there's no nobody in control this restaurant i take care of payroll i take care of receiving doing the menus wow paul mumma rose she depended on michael to run the restaurant basically the staff is running this restaurant right now i i disagree but he wasn't running anything except maybe his mouth are you here every day except monday yeah i'm here we go so you're here six days a week across those six days a week you're in here you hear what 12 14 hours a day no how many i work the dinner shift from like uh five to ten five to eleven so five hours a day how many of them do you sit down depending on the situation roughly three so you're on your feet for two hours a day yes holy crap in order to get the whole picture i decided to order the whole menu oh my gosh holy crap how many items on the menu over a hundred a hundred i mean physically the appearance oh come on guys could i have a knife fork please maybe a bag fit bag and while the dishes looked awful there's no seasoning in there everything's blast it's bland it's bland pasta is bland they tasted even worse ah duh it's like a flip-flop are you crunching great yes yes i think it's good you think he's good people like that wrestling they love it actually i had heard enough michael was clearly delusional i'll be back later yeah i'd like to catch a plane out here right now even though i wanted to leave for good i came back for dinner what is that big mistake i think it's veal chef you think it's fail pretty sure it's you didn't put it in there it looks like meat thrown in a pan but what is it though i don't know it's not labeled how could you not know stuff what mushrooms smell that smell it that's older than me smell it i had seen enough the kitchen was so disgusting i had no choice but to shut the face down under no circumstances can we continue to serve food just embarrassed us i'm embarrassed everybody i'm sad to say and embarrassed to say this for closing down leonies for the night has never been shut down very embarrassed by it i'm entering myself i think as the boss of the restaurant it was just irresponsible we're gonna turn the ship around my mother put in almost 20 years of her life in this place her spirit her money i'm crushed that i might look down i want to make good but the truth is i don't know if i can turn it around and it's a scary feeling it really is come on so with michael's eyes finally open we spent some valuable time in the kitchen together touch of olive oil salt and pepper cooked on the bone why are we cooking on the bone more flavor right get that pan nice and hot how do you know when the oil's reaching i like smoke coming off there you've got the steer in there wow that is a oil it just melts in your mouth i think it's time for change and i want to be the best italian restaurant in town for the first time i saw this lazy owner making a positive change and then i knew he was ready to run his restaurant you may recognize him from sat on his ass outside watching television but that guy's gone now you have a new michael let's go with a new modern look a concise menu are we ready to order michael stepped up i'm not only surprised his staff right now listen i need one part deli one card and one horchete and then we'll worry about everything else but that i need now yes sir but his mother too mama rosa are you happy yeah i'm very happy look after your son i will michael proves with hard work he can run leonis three important words that i need you to remember stay the course stay low porsche i can't hear you chef in my restaurant i'm gonna stay the course i'm back in new jersey hoping that he's kept his promise or has he reverted back to his old lazy ways i'm back in montclair new jersey to check on the italian restaurant leonis run by owner mama rose and her son michael last time i was here all my rose wanted was her son to step up and actually run the business it almost didn't happen but we finally turned up the leader time to check in if he's continued to make his mother proud wow this place is busy yes sir love the buzz that's good well let's uh let's step through there and have a little uh catch up i'm very excited to see chef ramsay today and tell him about the progress we've made in the restaurant and all the beautiful changes we have here at leones first things first where's the television that's uh my old television that i watch all the games on seriously i promised you the day you left there was no television here no children in the entire restaurant my word how have you been i've been doing well as soon as you left the buzz around the neighborhood and the food was fantastic right the new dishes flew off the menu good i wake up energized i'm going with the restaurant supply houses buying all the fresh ingredients looking up new recipes trying new things for me and my folks there's a better stronger relationship there i started a delivery campaign you started the campaign yes sir i did a menu mailed them out to the surrounding towns and it's been very beneficial you have been busy so this is a complete revolution you are so much more hands-on now than you ever were before right oh huge big difference name day diana is he lazy yes john is he lazy yes sir i feel like that's it's finally my business and i'm not running my mother's business that's fantastic that's absolutely fantastic and where's the business sitting now uh it's probably up 40 since last time 40 percent you are working hard yes sir still my word this is a new michael energized like unbelievable i mean you are super energized yeah yes what a lovely surprise hello my darling hi how are you great come on i'm a year older you know what you're chasing me at 45 years of age uh michael i'm hungry i shall make you something good thank you have you got two minutes yes absolutely mama rose looks amazing she looks fabulous michael told me he's here first thing in the morning's here lasting at night is he really working that hard he still shows up at his usual time 5 30 65 oh no oh no back to the beginning why is he lying to me maybe he's scared unreal i wasn't until i just heard that take a seat please i had a chat with michael around the corner he told me he's working so hard what time is he coming in he comes in at 6 6 30. that's a plus for him wow wow 6 30 yeah i mean crazy you can't run a business and coming in at 6 30. you have to set that example to the staff is helping the payroll no he doesn't do any of it infantry oh jesus so he's not stepping up we're here at nine o'clock today we swept the floor we mopped the floors he was physically the last one in here honestly and he found tvs across the street he found tvs across the street oh geez so he goes across to the sports bar to watch tv oh no oh yes he's still michael he's still michael truly honestly yeah that's so sad you can paint stripes on a horse but that doesn't make it a zebra like just because you gave us a little facelift he's still the same person underneath i mean we all love michael but unless he steps up we can destroy i'm so disappointed he did not stay the course he told the day you've left oh my god oh i'm pissed off he needs somebody to tell him what to do right leave it to me thank you i appreciate the catch-up i'm hoping that gordon ramsay would be able to help michael and maybe give michael another cake because michael needs another kid okay chef today we have a mutton caprice nurse and our only eggplant parmesan wow thank you enjoy sir thank you what a difference what a difference what the is that oh my god the chili's modern clean tasting and are you that involved in the kitchen now yes these are both my dishes so i hope you enjoyed them yeah that is delicious that's good news unfortunately here's some bad news whilst i'm excited about the bus the business been up 40 delivery's working brilliantly i've just heard from john and trudy everything you told me about working so much harder is not what they think my question to you is why me through there i didn't you listen you're not manning up you changed calls the day i left what time do you come in every day 4 35 o'clock julie's saying sometimes it's 6 30. on certain days shut down every day on any day you got to be here before the staff how many times have i said that are you scheduling the payroll are you helping out with those no i kept that as it is right now i'm concentrating on the food yeah you cannot concentrate on the food when you rock up at 6 30 in the evening mama rose i'm sorry but i'm disappointed you have to be tough you need to be a leader you need to be in here before your staff you need to show that commitment they're loyal members that have been here for a long time they don't hate you they just want a commitment from you i'm sorry meloros i'm sure we got work to do i'm not impressed michael up to now i haven't been saying the course it's very hard to make that in front of my mom i should be more hands-on with the food with the specials with the servers and the overall business chef i just wanted to tell you chad i'm sorry there is areas i could really concentrate for more time and i don't want to say it from my mother i don't want to make her any more nervous as she is but i really want to tell you that you are right i could put definitely more commitment into this restaurant and do a better job i feel like i'm letting it down i know but there's a there's a lazy streak in you when things are going well that's when you got to work harder i set an example that i've got to work harder than my staff jump back in there and nail it yes please you have my word i want to make you proud don't let me down and don't let yourself down and don't let your mother down you're good okay thank you for coming back i believe that chef ramsay gave me a little bit of tough love today because he really does want me to succeed he doesn't want to cuddle me he wants me to keep on driving going forward damn i'm a little surprised to hear michael slip back to some of his old habits and his staff clearly need more help and without more opening up shortly business is continue to grow so my only hope now he steps up and leaves leonies on the path to success but more importantly god bless mama rose in the days that followed michael kept his promise to chef ramsay and is putting in more hours at the restaurant now only time will tell if he will stick to his word if chef ramsey visits again he's going to see a more committed michael that's more in tune with his staff i'm going to make him proud and make this business succeed three restaurants three different stories but so far all on the road to success in the restaurant business you're never out of the woods the good news is they are all heading in the right direction good night you\n"