The Infamous Moment Gordon Ramsay Was Accused Of Planting A Mouse _ Kitchen Nightmares FULL EPISODE

It's Relaunch Night at Blackberries: A Kitchen Nightmare Come True

The night of relaunch was finally here at Blackberries, and Chef Ramsay was ready to get everything back on track. However, things took a turn for the worse when Shelley, one of the chefs, lost her cool and stormed out of the kitchen. "Goodbye," she said with a scowl. "It's relaunch night at Blackberries. Don't touch what he's doing, and as Chef Ramsay tries to keep everything on track, Shelly goes off the rails." The chef's frustration was evident as Shelley started coming in and picking up bits, distracting the team and causing chaos.

"Shelley started coming in and picking up bits and distracting them," Chef Ramsay explained. "I asked her to stop it and let Martine do it, but she got really funny ever since then. She just switched off." Shelley's behavior was unacceptable, and Chef Ramsay wasn't having it. "Shelley is a cry baby," he said. "She's not willing to admit that she's wrong and that's pretty sad." With Shelley out of the kitchen, the team had to scramble to keep everything together.

"Stop everything you're doing, plate this one for me right now," Chef Ramsay instructed his team. "Chef Mateen and the staff try to pull it together, okay?" The team sprang into action, trying to get the remaining dishes out to the hungry diners. "You've got to push it, yes chef, you control the kitchen," Chef Ramsay urged. "Yes, I need right now, I need two fried green tomatoes, I need that now." The team worked tirelessly to deliver the food, and finally, the first entrees made their way out to the dining room.

The customers were loving the food, and it was worth the wait. "Wonderful, I think you guys are good," one customer said. "It rains so smooth. We have the system now." The team had completed a successful relaunch, and Chef Ramsay gathered them together to discuss what went wrong. But there was someone missing - Shelley. "Where's Shelly?" Chef Ramsay asked.

"Shelley can I talk to you please," he said. "She's not coming back. Come on, Shelley, needs to listen to me. Please, you really don't have anything to say if you don't need to have anything to say, just go outside. Out of respect for your staff. Love my staff well then, you want them to walk out on you and you'll have the restaurant," Chef Ramsay said. Shelley finally spoke up, but it was too late. "We have worked our ass off, nobody gave up there's something personal about soul food for me," Chef Ramsay explained. "I started a small little documentary called Kitchen Nightmares seven years ago and my first ever restaurant was a soul food shack. It's why I started putting back into the industry and you guys deserve success."

The team was overjoyed to hear that they had worked hard and deserved their success. They were grateful for Chef Ramsay's guidance and support. "Chef Ramsay, he's up there with the best," one of the staff members said. "I'm just so delighted and so grateful." The team promised to make sure that Shelley's efforts would not be in vain. But as they looked around at the new and improved Blackberries, it was clear that something had changed.

The restaurant had been given a new lease on life, thanks to Chef Ramsay's expert guidance. The menu had been revamped, and the decor was fresh and modern. "I really wanted a happy ending tonight," Chef Ramsay said. "Why? This week I've met some amazing people, Mother Mary what a sweetheart, and a phenomenal cook." He praised Mateen, who had shown great passion for cooking.

But despite the positive changes, the fate of Blackberries still rested in the hands of Shelley. Unfortunately, Russians did not succeed when they were run by a dictator. It was clear that Shelley's behavior was unacceptable, and she needed to learn from her mistakes. The team at Blackberries was grateful to have Chef Ramsay on board, but they knew that they had a long way to go before they could truly succeed.

In the weeks that followed, customers responded well to the changes made by Chef Ramsay. They praised the food, saying it was tender and delicious. "The steak is tender," one customer said. "Surprisingly, Shelley embraced all that Chef Ramsay has done for Blackberries." It was a new beginning for the restaurant, and everyone was excited to see what the future held.

"It was difficult for me to see that at the beginning," one of the staff members said. "But here it is, the truth is, the light you guys enjoy." They were enjoying their success, but they knew that they couldn't let their guard down. There was still work to be done, and Shelley needed to learn from her mistakes.

The relaunch at Blackberries had been a kitchen nightmare come true. But with Chef Ramsay's guidance and support, the team had managed to pull it together and deliver a successful meal. It was just the beginning of their journey, but they were excited for what the future held.

"WEBVTTKind: captionsLanguage: enplainfield new jersey a middle-class city with a strong sense of community and smack in the middle of town is a soul food restaurant named blackberries run by a once successful caterer named shelly withers hello the gang's all here huh my catering business was fantastic i had such a tremendous following it just seemed natural that i would move on to open a restaurant oh how are you welcome and with her mother mary investing her entire retirement fund into the restaurant shelley's dream came true daddy put the check in the bank this afternoon oh okay i think it's a parent's responsibility to be supportive of their children i am so happy with the way the restaurant turned down the decor is phenomenal i'm not sure if i understand the records and blackberries has to best sold food in town no doubt fried collard greens are my favorite i don't know what i'm doing wrong the shrimp was firm that's cause i forgot him on the stove perfect location perfect food but where are my customers the problem is shelly is in denial she thinks that the decor is amazing and the food tastes spectacular i like it but the food is suffering the customers are suffering and the restaurant is suffering the macaroni actually shelley believes that all of her food is better than any chef out there two done two done is perfect she feels this is the way i want it it tastes good it doesn't matter what someone else thinks about it it'd be in my restaurant i'm gonna have it my way i don't want the food to touch i say it every day and you're doing it to me anyway right it don't make sense to me shelley is a super controlled freak to the 110th power i need you to knock these down just get it out what what what system are we following here there's no system we have 16 people working back here and 16 people doing their own system table five right there in the front where is it please guys it's hot back here why is everybody back here ain't got no food down here she thinks she knows what she's doing when she's actually has no idea what she's doing tell me what i can do to help i don't i don't understand what's going on and that brings a lot of chaos here let me see that plane she's helping the restaurant to fail even more not that many customers though huh things are bad i'm 200 000 in debt i'm barely holding on here i got 14 to my name bro like i tell shelly it's just not only her this restaurant fails because i have sacrificed a lot to make sure that the doors didn't close i believe in the power of prayer i think chef ramsay is the answer to her breads what an amazing buzzy little town great location for a restaurant okay hello hello good afternoon hello welcome to blackberry thank you very happy to be here i'm happy to have you here wow look at this place somebody having a party no no party we're just having um lunch okay great let me see okay i'm sitting over here and this big boy there who's that i'm james james what's your job general manager stop it with a baby face like that you call me management get out of here you look about 18 how old are you i'm 30 years old wow amazing aging well and this is mom mary mother mary yes sir you look great nice what do you do the cakes the pies the desserts really she's our baker okay great lord ramsay is here i don't want to be sweating all over him can i kiss him can i give him a kiss and thank him for coming or what yeah they're about to be our own hey how are you how you doing good to see you you're running around you're busy on you i have to be honest everybody's got to get it done i've only been there oh three years who designed this place i feel like donna summer's gonna come through the door that would be michelle i think that would be me oh i absolutely love the decor and a dance party that's me excuse me okay look at those beautiful boys i asked my fiance if i could kiss you i'm saying he's a manager the woman yeah oh come on sexy right you'll get arrested for cradle snatching hey general manager can i hear you get that beard over here you didn't tell me that you're dating the owner excuse me thank amazing and was it love at first bite yeah wow way too amazing oh man he's a little younger than i am but he's my sexy chocolate let me sit down have a quick look through the menu start ordering thank you thank you for coming gordon okay i'm gonna see as much as i can okay uh right let's go for uh collard greens that smothered pork chop sounds delicious let's go for the mac and cheese as well please okay the chipmunks and desserts how's the bread velvet cake delicious okay great very wealthy i'm starving we're gonna put your order in excellence all right guys we have our order for chef all right let's do it i really think that chef ramsay is going to say that the food is phenomenal with the pork chop put some mac this is not hot just microwave it this is the craziest decor i've ever seen wow another record yep they're all over so first name is eloise oh jesus what happened was it the fried chicken or the cornbread what when chipping what happened i have no idea i've never seen her before oh oh my god did somebody head butt the wool it was shocking to find that it was a hole in the wall with a record on it i was just like oh my god like what the hell is that doing there i've heard about broken records but jesus christ okay let's get out of there quick i'm afraid to touch any other records all right there you go oh now you know that is a pretty plate right shelly is delusional about how fabulous her food is i hate the macaroni and cheese just looks like crap on a plate this is pork chop this mother pork chop thank you looks like someone shot on my plate it's just dry that's bland nothing's seasoned there how's your pork chop the pork chop is dry the mac and cheese is way overcooked and very mushy you think a soul food ration would pride itself on cooking mac and cheese but now it's just all is that heated in the microwave no i think they just put it in the in the oven to warm for our lunch service thank you what's wrong he's saying that the macaroni and cheese is dry and overcooked he asked me how we warmed it in the microwave i told him no it just came out of the oven they may have put it in the microwave for a minute only for a minute though everything is cooked to perfection there is nothing on that menu that is not perfect okay here we go i'm taking over now five collard greens move it to the middle put an orange chip in the middle that's it how can you actually say there's a social restaurant are the collard greens are not tasting like collard greens since they're just like pepper soil you know you can't have food tasting like that tell chef i said to taste those collard greens they're perfect here it goes chefs collard greens wow yes okay great thank you very much indeed wow that's bland no seasoning it's just fried and soggy and limp uh james what'd you think you got to eat it all together if you eat it all together it should well i did eat it all together it still stayed bland thank you my god what is he saying about our stuff now lil blend oh my god collard greens he's great he's crazy where's the chitlins at it's in the microwave they're delicious if we get one out of three we might be all right and this is the chitlins and okra okay chitlets i mean i know chiplets are the intestine but should they really stink before i do taste them i'd like to pray to god before i put any of that in my mouth jesus name jesus name you are blessed we rebuke the spirit of the devil you are prayed over we guarantee you that you are not about to succumb to those chitlins hallelujah you'll be fine i just had to pray over chef before he ate the chitlins there's no praising the same on this one oh my god checklists shitless i need the toilet excuse me i knew they'd come out quicker than they went in chef ramsay is a mess all those chickens are gross i went up holy crap are you kidding me oh my god well they stink shall it be taking it lightly and not seriously at all is he in the children's bathroom i'm not sure but i guess the prayer didn't work oh dear dad you're not used to that soul food huh thank you i want to see what's going on oh jesus so we've got the red velvet mom mary makes all of our desserts my merry yes thank you wow that is delicious finally it's a good food wow how do you like this yeah it's delicious well done wow i had to wait to the end i've been saved by mother mary of course the red velvet that mommy makes is gonna be beautiful right because mommy made it i'm gonna punch him in the face she watches sleep just show me into the kitchen please yes sure well yep the chef is on his way back i'm scared i would i wouldn't i'm scared to bring him here shelly doesn't listen when ramsay gets back there in the kitchen we'll see if she even opens up to any suggestions or not hi how are you nice to meet you i'm team mating good to see you good to see you likewise how are you doing pleasure um this is what's going on nice to meet you likewise good to see you buddy uh so i've just had an embarrassing lunch let's start from the top pork chop dry bland no seasoning and the macaroni cheese was an embarrassment the fried collard greens there's no seasoning everything's just fries so just taste the oil and horrible the chitlins but the smell of them almost made me want to go i absolutely do not believe that there's that much wrong with my food who is the head chef here i am show me tonight okay well you think you are the head chef all right as shelly and the staff prepare for the dinner is good you know to my standard chef ramsay returns and is greeted by an unexpected guest oof what is that bloody hell damn oh my god wow it's just 10 minutes before the doors to blackberries open and chef ramsay is greeted by something unexpected bloody hell that have you got a bin yes yeah the mouse just by the front door huh it's by the door no we just had the exterminator you paid for the exterminator sure get your money back okay that's not funny i've got an incinerator outside can you take that no as a general manager do something with it the mouse the mouse it was in the entrance as it walked in on the left hand side we always have the exterminator once a month for prevention are you serious no work come on guys be careful of mice tell me where you found that out it was at the front door oh where's the front door in your mind i can't believe that i came in the door walked in there saw him bang right there right here do you have it on film are you kidding me what you thought i brought it in out of my pocket yeah i think you do are you are you are you dreaming i arrived the mouse was there never never here never there was no never no mouse right here right okay so we had the exterminator last week they come on regular occasions yes we have an issue with mice that's why you have an exterminator we don't have an issue with mice and exterminator comes in regularly let's let's you know do a little investigation let's go dwayne when's the last time you spotted a mouse in here i've never seen one you've never seen one good except that one that was under the stain table that was dead a few months back almost a year back he found a mouse in the front door i've never been so embarrassed and humiliated in my life this is ridiculous really ridiculous and sad i never seen a mice at home perhaps you planted that uh mouth and you were suggesting that i brought it in i was like hmm i put it together like just for tv sake maybe i wish you would talk a little bit of sense the tv put your money where your mouth is in front of your staff i wanna go meeting upstairs with you and everybody now pulling mice out of his pockets and stuff you gotta chase your responsibilities or something man how are you gonna help me everybody keep bullshitting my mouth in the front what matters it's it's mice infested all over this place it can happen it can happen shelley can i have a two seconds please okay uh all of you this is very very important so i was telling seeing him like almost like that so just look at james for me two seconds i walked in the front door a mouse the mouse that you planted i know they told me but it's okay no it's not okay it's got nothing to do with tv nothing to do with your business in the ship i am not going to stand there and even attempt to take that crap from you you can take your restaurant and stick it i am gone i'm out of it out of here i'm out of here excuse me go see you later shut it down let's go it's over after discovering a mouse in the restaurant do you have it on film and being accused of planting it the mouse that you planted i know chef ramsay has had enough take your restaurant and stick it i am gone you outta here i'm out of here excuse me go see you later shut it down let's go it's over it is not over could you please shut up i mean it's ridiculous it's ridiculous i have worked tremendously trying to support my child and i don't understand you know it's i i don't understand what's happening today honest to god i don't please don't leave no no i'm out of here please because you're exaggerating i'll talk to you can i talk to you yeah i take back what i said as far as you doing something like that i don't want to defend your character but it just was i'm lost for words that that happened and it just it just like shocked me and i apologize that's the most sensible thing i've heard you say since i've been here thank you the combination of mother mary's plea and an apology by james are enough to keep chef ramsay at blackberries welcome to blackberries at least for now your serving this evening will be tina she'll be right all right ladies let me put his orders in first order shrimp and grits would probably be a shrimp and grit knife am i seeing right got a free burner wok there is that a pizza oven yes that's my pizza oven and the wok i love it yeah so show me how can you cook soul food in a wok watch me chef watch me soul food supposed to be cooked slowly so is it cooked with love and soul not in a wok shelly's cooking green beans in a wok cooking rice in a wok cabbage in a wok we're not a chinese sofa restaurant we don't need a wok okay that's the first of me a southern food restaurant with a chinese wok and a pizza oven and you have an oven that doesn't work right there tell me what's working apart from you we haven't had correct broken ovens we don't have the correct stoves the correct fryers grills you know how can we produce really great food if we don't have really great ovens how do you manage to fry whether you want find like that very hard a lot of prayer after discovering unusual and dysfunctional equipment in this soul food restaurant chef ramsay turns his attention to shelly and how she runs her kitchen fry chicken please how many weight means do you need fried chicken machines but i'm going to call the artist you can't call it do your tickets do this let's get one thing straight okay can you please work on ticket one we are are we i mean i don't understand what you're doing walking in a damn circle shelly has no concept of what it means to actually run a proper functional kitchen masha one ticket at a time i need you to do something okay just one just do one that's what that's how i do one just make it and send it that's it make it intended unbelievable and where's the controller the chef the system what what system are we following here it's like there's no system i mean this is a judge if you try to get one she wants to argue you down you know she wants to argue down and make it sound like you're the one that's wrong or it can't be running like that there's no making sense down i want there guys off the line just go watch out just back up it's getting ridiculous already it's been an hour and a half makes you just kind of want to get off the moon how long you're waiting close to hour an hour my first time in here and it's dysfunctional it doesn't seem to be one person controlling it i have the recipe i'm exact oh my god shelly thinks she knows what she's doing when she actually has no idea what she's doing we need a miracle a prayer hands on bending knees because this is going to the shits here we go fried chicken despite the ongoing chaos in the kitchen dishes somehow make their way to the dining room and that's the result you wait 90 minutes and this is what you're lucky to get it's crazy in there huh that's crazy enough always and there's a war zone always uh always walking the blackberry separation that's it yeah what a welcoming coming up is her way or the highway when the staff tries to get through to shelly i have been open-minded she goes from the defensive to the offensive calm down i want you to leave tell me to go i know and then at dinner service blackberry spirals out of control leaving chef ramsay wondering if this restaurant can be saved now you walk away bye goodbye goodbye see you later it's day two at blackberries and chef ramsay knows that before he can implement changes he has to focus on how this restaurant is run and so he starts the day with a staff meeting i want to go round now to identify things that you know that are wrong with the business and things that you'd like to change in the business i think one thing is i've known shelly we kind of grew up together and she is a control freak if she does not see it being implemented the same way that she would do it she's going to jump in and she's going to take over but is it overbearing is it too controlling yes it's either her way or the highway and it enables anyone to show off their skills or what they can do or what they can bring to the restaurant but you have someone that's down your throat constantly and really doesn't know what they're doing if you were so right obviously the restaurant wouldn't be failing on a situation that isn't none but it's a very valid point you've employed some talented individuals okay portia shelly needs to learn how to delegate responsibility she can't be hands-on all the time it creates a problem oh my god shelly in all honesty you take somebody out of what they're supposed to be doing and make them do something else and that's one thing you got to realize and that happens more often than i think that you talk too much and you know too much is it this is bad that's what makes this so rough wait big one time or another everybody has been pushed off their position just dwayne calm down i'm not i wasn't upset to tell you something i'm asking you to calm down i just bear with me for two minutes sit down please okay goodness what is wrong with you i made one comment what's become evident is how fragmented we are but that starts from the top chef shelley have to learn how to listen everybody tries to communicate with her and support her but if she's gonna be stubborn and not listen the doors will close and that would just break my heart i mean tremendously from now on in open honest dialogue got it yes shelley shelly i can't hear you i'm listening no we're are we going to be open-minded i have been open-minded as far as i'm concerned why do you say that this is not a joke your livelihood is on the line i mean you're in a serious serious position there's no reason why you cannot be open and honest because my i'm 72 years old and i thank god that i've been able to live this long and these are the most important things that i try to project listen to what this gentleman has to say i want to move forward i'm here to help right and the direction is to you shelly because there's some valuable information that we've just listened to we know you're the boss what you haven't got right now is successful restaurant and everyone in this room including me are here to make that a success but you have to get out of denial agreed i agree i can't hear you agree thank you only time will tell whether shelley has really understood what the staff was saying come with me let's go in the kitchen let's get to work but chef ramsay has already implemented a drastic change in the kitchen oh my god oh my god oh my god i called a friend kelly quip and he arranged for a brand new friar and a state of the art six ring burner an amazing convection over from southbound incredible oh a six burner stove tyrol i just can't believe unbelievable i've had it done especially for your baking as well oh my god i'm bursting at the seams just i just can't believe it oh man this is awesome it's the wok gone there's nowhere on earth we can start to move forward cooking on a chinese wok a wok that you cannot cook soul food on we have a proper system here where's love i am definitely gonna miss my wok but it's just gonna be an adjustment for me oh my god i just can't believe this happy mary father god i just can't thank you enough i'm glad you're happy this is just so wonderful this is truly truly a blessing chef ramsey is he's unbelievable i truly believe in the power of prayer i prayed so hard that you would come and that you were gonna turn this restaurant around i'm just so overwhelmed i thank you so much now that the kitchen has functional equipment okay there's one thing that's missing here that's the structure what what system are we following here we're going to work as a team chef ramsay appoints a leader tomorrow night my team yes i want you cooking and expediting yes chef ramsay helped implement a system to help this restaurant run very smoothly from now until forever i'm going to make something very very simple with you all now just a stunning mac and cheese he also works with the chefs on some new cooking techniques golden brown take his food and have a little taste chef ramsay has suggestions i'm going to do my best to be as open as i can but i just i don't know we are going to reopen this direction tomorrow night with a system one voice one leader yes and work as a team a system don't change it coming up shelly i'm coming it's the relaunch of blackberries will shelly be able to handle the changes after the implementation of a new system in the kitchen chef ramsay and his team worked through the night to give the dining room a much needed makeover okay good morning excited to stay inside yeah yes let's go welcome to the new black oh look at prince size when i first arrived here there was the cafeteria the menu on the wall and it just lost that intimacy now it's a restaurant gone is the cafeteria you have a wonderful amazing new restaurant brand new tables brand new chairs it's a totally different place yes i promise you they're not your records i love my new restaurant the artwork the tables it's like a dream come true i absolutely love it the soul is back i'm just so excited and so grateful i'm just overwhelmed shelly how'd you feel i feel great oh oh that's right thank god my middle name's james right now that blackberries has an updated look now for the exciting part the food oh wow chef ramsay has created a fresh new soul food menu to match it what we've done is taken some of the dishes and modernize them a little bit give them a bit of a new twist starting off with the black-eyed pea fritters delicious barbecue pulled pork sliders wonderful starter entrees fried chicken and waffles with the honey butter oh i love that a southern meatloaf sandwich done with mac and cheese and a spicy glaze like a really nice rich spicy ketchup oh man i love it i love it shelly looked like she was embracing the change very well i'm glad that chef ramsay finally broke through to her is that beautiful dig in and have a taste oh my god here we go fried chicken and waffles and blackberries this menu is great wow i think i have a wedding combination here chef did it food atmosphere we're ready oh that's heaven it's relaunch night at blackberries okay we're about to open we put a structure in place and chef ramsay has given them all the tools they need to make this restaurant a success good afternoon welcome to blackberries this is a nice looking menu with the restaurant filling up i can't wait to start the fork sliders and orders coming in from the dining room okay order in it's now up to the newly appointed leader chef mateen to take charge of the kitchen one jerk wings one shorty one chicken with white meat fried chicken white meat six minutes echo thank you good off we go here we go thank you let's go with chef ramsay's new system in place and the team working together shelly six minutes from oxtails thank you dinner service is off to a smooth start okay here we go and out in the dining room fried green tomatoes those are excellent the customers are thrilled with what they are receiving look at me i need a knock down shorty okay hey dad you okay the restaurant is packed wait till you see it you're not gonna believe it i need an exhale and a shorty right now and i'm on the line a little bit tonight shelly shelly he was asking for stuff and you're just ignoring him i'm coming okay all right love you dad you okay let's go please all right charlie being on the phone is totally disrespectful and a slap in the face to her kitchen team what she's saying is i don't give a damn it's my world and this is the way i'm going to do it the rest of you who cares how long for my oxtail what what things are going really well at the beginning because they were being executed but then i just don't think shelly wanted to be there i need an oxtail and a shorty first what she's not in control and if she's not in control she doesn't want to follow her silly yes sure it's like we just switched off and forgotten why have we forgotten our systems the most important thing about a system is keeping it yes go back to your stations i am the owner for this business and i'm just not taking any from anyone hell no what is this what who put my coin in it i did to want it to dry out honey shelly yeah so don't do that you're doing you're going back again i don't want it to dry out come here look come here come here look at me i only asked you don't do it yes we're going back again we're going back to old ways don't touch what he's doing okay you said it's dry was it dry the corn no no it wasn't dry it wasn't even done thank you i don't care what it is chef's ramsay system works is this shelly that doesn't want it to work so when it's sitting on the side drying out just leave it there what are you talking about i don't know i'm not talking back shelly now you walk away bye goodbye bye see goodbye later it's relaunch night at blackberries don't touch what he's doing and as chef ramsay tries to keep everything on track shelly goes off the rails goodbye she's gone and storms out of the kitchen unbelievable unbelievable what happened they were doing so good yeah shelley started coming in and picking up bits and distracting them i asked to stop it and let martine do it and she got really funny ever since then she just switched off so she's closed down shelley is a cry baby she's not willing to admit that she's wrong and that's pretty sad with shelly out of the kitchen stop everything you're doing plate this one for me right now chef mateen and the staff try to pull it together okay and we're gonna send this ticket out right now to get the remaining dishes to the hungry diners let's go you've got to push it yes chef you control the kitchen yes i need right now i need two fried green tomatoes i need that now working okay nice let's go can you get wayne to take this out for table one please dwight you know if we go double 50 let's go finally might be a little slow but it's going to be great with mateen leaving the kitchen and he's had a fries up in the window now sorry fries good the final entrees make their way out to the dining room and customers are loving the food it's worth the wait wonderful i think you guys are good it rains so smooth we have the system now this right here is the first day of greatness of many more days to come and i loved it a lot everything was great thank you thank you with the staff completing a successful relaunch chef ramsay gathers the group uh okay but there's someone missing where's uh shelly in the office shelly can i uh can i talk to you please shelly shelley no point making yourself look any more stupid shelly just two seconds not going to argue she's not coming we don't need her come on shelly needs to listen to chef ramsay you just can't close ears to someone that's come to help you please you really don't have anything to say if you don't need to have anything to say just go outside out of respect for your staff love my staff well then you want them to walk out on you and you'll have the restaurant oh man i'll clean up tonight forget about cleaning up tonight what about the rest of the days oh dude and i'm so ashamed of you that i don't know what to do shelly we have worked our ass off you are done close the damn place down let's go tyrone i don't believe shelly deserves all this great help she got i mean someone like me that's been cooking with the culinary school would kill for something like this opportunity you know it saddens me so much okay i know it's been a rough night but on a personal note i just want to say thank you why because you guys worked your putt off nobody gave up there's something personal about soul food for me i started a small little documentary called kitchen nightmares seven years ago and my first ever restaurant was a soul food shack it's why i started putting back into the industry and you guys deserve success you did a fantastic job chef ramsay he's up there with the best angels i'm just so delighted and so grateful and we are going to do our part to make him proud of us we definitely will make sure that your efforts were not in vain thank you shelly had the world's greatest chef in here to teach her and to help her business but she may throw this all the whole system out the window with the whole menu only time can tell can we have 30 seconds please i think this is my office are you asking me for 30 seconds at my office yes i am absolutely not okay that just sums it up yeah that's the only thing i haven't changed i really wanted a happy ending tonight why because this week i've met some amazing people mother mary what a sweetheart and a phenomenal cook mateen that guy has a bright future and he is packed with passion but the fate and the future of blackberries rests in the hands of shelley and unfortunately russians do not succeed when they're run by a dictator i planted a mouse is she crazy in the weeks that followed hi nice to see you customers responded well to the changes chef ramsay made to the menu and the decor the steak is tender after witnessing the positive reviews surprisingly shelley embraced all that chef ramsay has done for blackberries nice right i was so skeptical but chef ramsay has opened up a new world for us here at blackberries i'm ready for change it was difficult for me to see that at the beginning but here it is the truth is the light you guys enjoy youplainfield new jersey a middle-class city with a strong sense of community and smack in the middle of town is a soul food restaurant named blackberries run by a once successful caterer named shelly withers hello the gang's all here huh my catering business was fantastic i had such a tremendous following it just seemed natural that i would move on to open a restaurant oh how are you welcome and with her mother mary investing her entire retirement fund into the restaurant shelley's dream came true daddy put the check in the bank this afternoon oh okay i think it's a parent's responsibility to be supportive of their children i am so happy with the way the restaurant turned down the decor is phenomenal i'm not sure if i understand the records and blackberries has to best sold food in town no doubt fried collard greens are my favorite i don't know what i'm doing wrong the shrimp was firm that's cause i forgot him on the stove perfect location perfect food but where are my customers the problem is shelly is in denial she thinks that the decor is amazing and the food tastes spectacular i like it but the food is suffering the customers are suffering and the restaurant is suffering the macaroni actually shelley believes that all of her food is better than any chef out there two done two done is perfect she feels this is the way i want it it tastes good it doesn't matter what someone else thinks about it it'd be in my restaurant i'm gonna have it my way i don't want the food to touch i say it every day and you're doing it to me anyway right it don't make sense to me shelley is a super controlled freak to the 110th power i need you to knock these down just get it out what what what system are we following here there's no system we have 16 people working back here and 16 people doing their own system table five right there in the front where is it please guys it's hot back here why is everybody back here ain't got no food down here she thinks she knows what she's doing when she's actually has no idea what she's doing tell me what i can do to help i don't i don't understand what's going on and that brings a lot of chaos here let me see that plane she's helping the restaurant to fail even more not that many customers though huh things are bad i'm 200 000 in debt i'm barely holding on here i got 14 to my name bro like i tell shelly it's just not only her this restaurant fails because i have sacrificed a lot to make sure that the doors didn't close i believe in the power of prayer i think chef ramsay is the answer to her breads what an amazing buzzy little town great location for a restaurant okay hello hello good afternoon hello welcome to blackberry thank you very happy to be here i'm happy to have you here wow look at this place somebody having a party no no party we're just having um lunch okay great let me see okay i'm sitting over here and this big boy there who's that i'm james james what's your job general manager stop it with a baby face like that you call me management get out of here you look about 18 how old are you i'm 30 years old wow amazing aging well and this is mom mary mother mary yes sir you look great nice what do you do the cakes the pies the desserts really she's our baker okay great lord ramsay is here i don't want to be sweating all over him can i kiss him can i give him a kiss and thank him for coming or what yeah they're about to be our own hey how are you how you doing good to see you you're running around you're busy on you i have to be honest everybody's got to get it done i've only been there oh three years who designed this place i feel like donna summer's gonna come through the door that would be michelle i think that would be me oh i absolutely love the decor and a dance party that's me excuse me okay look at those beautiful boys i asked my fiance if i could kiss you i'm saying he's a manager the woman yeah oh come on sexy right you'll get arrested for cradle snatching hey general manager can i hear you get that beard over here you didn't tell me that you're dating the owner excuse me thank amazing and was it love at first bite yeah wow way too amazing oh man he's a little younger than i am but he's my sexy chocolate let me sit down have a quick look through the menu start ordering thank you thank you for coming gordon okay i'm gonna see as much as i can okay uh right let's go for uh collard greens that smothered pork chop sounds delicious let's go for the mac and cheese as well please okay the chipmunks and desserts how's the bread velvet cake delicious okay great very wealthy i'm starving we're gonna put your order in excellence all right guys we have our order for chef all right let's do it i really think that chef ramsay is going to say that the food is phenomenal with the pork chop put some mac this is not hot just microwave it this is the craziest decor i've ever seen wow another record yep they're all over so first name is eloise oh jesus what happened was it the fried chicken or the cornbread what when chipping what happened i have no idea i've never seen her before oh oh my god did somebody head butt the wool it was shocking to find that it was a hole in the wall with a record on it i was just like oh my god like what the hell is that doing there i've heard about broken records but jesus christ okay let's get out of there quick i'm afraid to touch any other records all right there you go oh now you know that is a pretty plate right shelly is delusional about how fabulous her food is i hate the macaroni and cheese just looks like crap on a plate this is pork chop this mother pork chop thank you looks like someone shot on my plate it's just dry that's bland nothing's seasoned there how's your pork chop the pork chop is dry the mac and cheese is way overcooked and very mushy you think a soul food ration would pride itself on cooking mac and cheese but now it's just all is that heated in the microwave no i think they just put it in the in the oven to warm for our lunch service thank you what's wrong he's saying that the macaroni and cheese is dry and overcooked he asked me how we warmed it in the microwave i told him no it just came out of the oven they may have put it in the microwave for a minute only for a minute though everything is cooked to perfection there is nothing on that menu that is not perfect okay here we go i'm taking over now five collard greens move it to the middle put an orange chip in the middle that's it how can you actually say there's a social restaurant are the collard greens are not tasting like collard greens since they're just like pepper soil you know you can't have food tasting like that tell chef i said to taste those collard greens they're perfect here it goes chefs collard greens wow yes okay great thank you very much indeed wow that's bland no seasoning it's just fried and soggy and limp uh james what'd you think you got to eat it all together if you eat it all together it should well i did eat it all together it still stayed bland thank you my god what is he saying about our stuff now lil blend oh my god collard greens he's great he's crazy where's the chitlins at it's in the microwave they're delicious if we get one out of three we might be all right and this is the chitlins and okra okay chitlets i mean i know chiplets are the intestine but should they really stink before i do taste them i'd like to pray to god before i put any of that in my mouth jesus name jesus name you are blessed we rebuke the spirit of the devil you are prayed over we guarantee you that you are not about to succumb to those chitlins hallelujah you'll be fine i just had to pray over chef before he ate the chitlins there's no praising the same on this one oh my god checklists shitless i need the toilet excuse me i knew they'd come out quicker than they went in chef ramsay is a mess all those chickens are gross i went up holy crap are you kidding me oh my god well they stink shall it be taking it lightly and not seriously at all is he in the children's bathroom i'm not sure but i guess the prayer didn't work oh dear dad you're not used to that soul food huh thank you i want to see what's going on oh jesus so we've got the red velvet mom mary makes all of our desserts my merry yes thank you wow that is delicious finally it's a good food wow how do you like this yeah it's delicious well done wow i had to wait to the end i've been saved by mother mary of course the red velvet that mommy makes is gonna be beautiful right because mommy made it i'm gonna punch him in the face she watches sleep just show me into the kitchen please yes sure well yep the chef is on his way back i'm scared i would i wouldn't i'm scared to bring him here shelly doesn't listen when ramsay gets back there in the kitchen we'll see if she even opens up to any suggestions or not hi how are you nice to meet you i'm team mating good to see you good to see you likewise how are you doing pleasure um this is what's going on nice to meet you likewise good to see you buddy uh so i've just had an embarrassing lunch let's start from the top pork chop dry bland no seasoning and the macaroni cheese was an embarrassment the fried collard greens there's no seasoning everything's just fries so just taste the oil and horrible the chitlins but the smell of them almost made me want to go i absolutely do not believe that there's that much wrong with my food who is the head chef here i am show me tonight okay well you think you are the head chef all right as shelly and the staff prepare for the dinner is good you know to my standard chef ramsay returns and is greeted by an unexpected guest oof what is that bloody hell damn oh my god wow it's just 10 minutes before the doors to blackberries open and chef ramsay is greeted by something unexpected bloody hell that have you got a bin yes yeah the mouse just by the front door huh it's by the door no we just had the exterminator you paid for the exterminator sure get your money back okay that's not funny i've got an incinerator outside can you take that no as a general manager do something with it the mouse the mouse it was in the entrance as it walked in on the left hand side we always have the exterminator once a month for prevention are you serious no work come on guys be careful of mice tell me where you found that out it was at the front door oh where's the front door in your mind i can't believe that i came in the door walked in there saw him bang right there right here do you have it on film are you kidding me what you thought i brought it in out of my pocket yeah i think you do are you are you are you dreaming i arrived the mouse was there never never here never there was no never no mouse right here right okay so we had the exterminator last week they come on regular occasions yes we have an issue with mice that's why you have an exterminator we don't have an issue with mice and exterminator comes in regularly let's let's you know do a little investigation let's go dwayne when's the last time you spotted a mouse in here i've never seen one you've never seen one good except that one that was under the stain table that was dead a few months back almost a year back he found a mouse in the front door i've never been so embarrassed and humiliated in my life this is ridiculous really ridiculous and sad i never seen a mice at home perhaps you planted that uh mouth and you were suggesting that i brought it in i was like hmm i put it together like just for tv sake maybe i wish you would talk a little bit of sense the tv put your money where your mouth is in front of your staff i wanna go meeting upstairs with you and everybody now pulling mice out of his pockets and stuff you gotta chase your responsibilities or something man how are you gonna help me everybody keep bullshitting my mouth in the front what matters it's it's mice infested all over this place it can happen it can happen shelley can i have a two seconds please okay uh all of you this is very very important so i was telling seeing him like almost like that so just look at james for me two seconds i walked in the front door a mouse the mouse that you planted i know they told me but it's okay no it's not okay it's got nothing to do with tv nothing to do with your business in the ship i am not going to stand there and even attempt to take that crap from you you can take your restaurant and stick it i am gone i'm out of it out of here i'm out of here excuse me go see you later shut it down let's go it's over after discovering a mouse in the restaurant do you have it on film and being accused of planting it the mouse that you planted i know chef ramsay has had enough take your restaurant and stick it i am gone you outta here i'm out of here excuse me go see you later shut it down let's go it's over it is not over could you please shut up i mean it's ridiculous it's ridiculous i have worked tremendously trying to support my child and i don't understand you know it's i i don't understand what's happening today honest to god i don't please don't leave no no i'm out of here please because you're exaggerating i'll talk to you can i talk to you yeah i take back what i said as far as you doing something like that i don't want to defend your character but it just was i'm lost for words that that happened and it just it just like shocked me and i apologize that's the most sensible thing i've heard you say since i've been here thank you the combination of mother mary's plea and an apology by james are enough to keep chef ramsay at blackberries welcome to blackberries at least for now your serving this evening will be tina she'll be right all right ladies let me put his orders in first order shrimp and grits would probably be a shrimp and grit knife am i seeing right got a free burner wok there is that a pizza oven yes that's my pizza oven and the wok i love it yeah so show me how can you cook soul food in a wok watch me chef watch me soul food supposed to be cooked slowly so is it cooked with love and soul not in a wok shelly's cooking green beans in a wok cooking rice in a wok cabbage in a wok we're not a chinese sofa restaurant we don't need a wok okay that's the first of me a southern food restaurant with a chinese wok and a pizza oven and you have an oven that doesn't work right there tell me what's working apart from you we haven't had correct broken ovens we don't have the correct stoves the correct fryers grills you know how can we produce really great food if we don't have really great ovens how do you manage to fry whether you want find like that very hard a lot of prayer after discovering unusual and dysfunctional equipment in this soul food restaurant chef ramsay turns his attention to shelly and how she runs her kitchen fry chicken please how many weight means do you need fried chicken machines but i'm going to call the artist you can't call it do your tickets do this let's get one thing straight okay can you please work on ticket one we are are we i mean i don't understand what you're doing walking in a damn circle shelly has no concept of what it means to actually run a proper functional kitchen masha one ticket at a time i need you to do something okay just one just do one that's what that's how i do one just make it and send it that's it make it intended unbelievable and where's the controller the chef the system what what system are we following here it's like there's no system i mean this is a judge if you try to get one she wants to argue you down you know she wants to argue down and make it sound like you're the one that's wrong or it can't be running like that there's no making sense down i want there guys off the line just go watch out just back up it's getting ridiculous already it's been an hour and a half makes you just kind of want to get off the moon how long you're waiting close to hour an hour my first time in here and it's dysfunctional it doesn't seem to be one person controlling it i have the recipe i'm exact oh my god shelly thinks she knows what she's doing when she actually has no idea what she's doing we need a miracle a prayer hands on bending knees because this is going to the shits here we go fried chicken despite the ongoing chaos in the kitchen dishes somehow make their way to the dining room and that's the result you wait 90 minutes and this is what you're lucky to get it's crazy in there huh that's crazy enough always and there's a war zone always uh always walking the blackberry separation that's it yeah what a welcoming coming up is her way or the highway when the staff tries to get through to shelly i have been open-minded she goes from the defensive to the offensive calm down i want you to leave tell me to go i know and then at dinner service blackberry spirals out of control leaving chef ramsay wondering if this restaurant can be saved now you walk away bye goodbye goodbye see you later it's day two at blackberries and chef ramsay knows that before he can implement changes he has to focus on how this restaurant is run and so he starts the day with a staff meeting i want to go round now to identify things that you know that are wrong with the business and things that you'd like to change in the business i think one thing is i've known shelly we kind of grew up together and she is a control freak if she does not see it being implemented the same way that she would do it she's going to jump in and she's going to take over but is it overbearing is it too controlling yes it's either her way or the highway and it enables anyone to show off their skills or what they can do or what they can bring to the restaurant but you have someone that's down your throat constantly and really doesn't know what they're doing if you were so right obviously the restaurant wouldn't be failing on a situation that isn't none but it's a very valid point you've employed some talented individuals okay portia shelly needs to learn how to delegate responsibility she can't be hands-on all the time it creates a problem oh my god shelly in all honesty you take somebody out of what they're supposed to be doing and make them do something else and that's one thing you got to realize and that happens more often than i think that you talk too much and you know too much is it this is bad that's what makes this so rough wait big one time or another everybody has been pushed off their position just dwayne calm down i'm not i wasn't upset to tell you something i'm asking you to calm down i just bear with me for two minutes sit down please okay goodness what is wrong with you i made one comment what's become evident is how fragmented we are but that starts from the top chef shelley have to learn how to listen everybody tries to communicate with her and support her but if she's gonna be stubborn and not listen the doors will close and that would just break my heart i mean tremendously from now on in open honest dialogue got it yes shelley shelly i can't hear you i'm listening no we're are we going to be open-minded i have been open-minded as far as i'm concerned why do you say that this is not a joke your livelihood is on the line i mean you're in a serious serious position there's no reason why you cannot be open and honest because my i'm 72 years old and i thank god that i've been able to live this long and these are the most important things that i try to project listen to what this gentleman has to say i want to move forward i'm here to help right and the direction is to you shelly because there's some valuable information that we've just listened to we know you're the boss what you haven't got right now is successful restaurant and everyone in this room including me are here to make that a success but you have to get out of denial agreed i agree i can't hear you agree thank you only time will tell whether shelley has really understood what the staff was saying come with me let's go in the kitchen let's get to work but chef ramsay has already implemented a drastic change in the kitchen oh my god oh my god oh my god i called a friend kelly quip and he arranged for a brand new friar and a state of the art six ring burner an amazing convection over from southbound incredible oh a six burner stove tyrol i just can't believe unbelievable i've had it done especially for your baking as well oh my god i'm bursting at the seams just i just can't believe it oh man this is awesome it's the wok gone there's nowhere on earth we can start to move forward cooking on a chinese wok a wok that you cannot cook soul food on we have a proper system here where's love i am definitely gonna miss my wok but it's just gonna be an adjustment for me oh my god i just can't believe this happy mary father god i just can't thank you enough i'm glad you're happy this is just so wonderful this is truly truly a blessing chef ramsey is he's unbelievable i truly believe in the power of prayer i prayed so hard that you would come and that you were gonna turn this restaurant around i'm just so overwhelmed i thank you so much now that the kitchen has functional equipment okay there's one thing that's missing here that's the structure what what system are we following here we're going to work as a team chef ramsay appoints a leader tomorrow night my team yes i want you cooking and expediting yes chef ramsay helped implement a system to help this restaurant run very smoothly from now until forever i'm going to make something very very simple with you all now just a stunning mac and cheese he also works with the chefs on some new cooking techniques golden brown take his food and have a little taste chef ramsay has suggestions i'm going to do my best to be as open as i can but i just i don't know we are going to reopen this direction tomorrow night with a system one voice one leader yes and work as a team a system don't change it coming up shelly i'm coming it's the relaunch of blackberries will shelly be able to handle the changes after the implementation of a new system in the kitchen chef ramsay and his team worked through the night to give the dining room a much needed makeover okay good morning excited to stay inside yeah yes let's go welcome to the new black oh look at prince size when i first arrived here there was the cafeteria the menu on the wall and it just lost that intimacy now it's a restaurant gone is the cafeteria you have a wonderful amazing new restaurant brand new tables brand new chairs it's a totally different place yes i promise you they're not your records i love my new restaurant the artwork the tables it's like a dream come true i absolutely love it the soul is back i'm just so excited and so grateful i'm just overwhelmed shelly how'd you feel i feel great oh oh that's right thank god my middle name's james right now that blackberries has an updated look now for the exciting part the food oh wow chef ramsay has created a fresh new soul food menu to match it what we've done is taken some of the dishes and modernize them a little bit give them a bit of a new twist starting off with the black-eyed pea fritters delicious barbecue pulled pork sliders wonderful starter entrees fried chicken and waffles with the honey butter oh i love that a southern meatloaf sandwich done with mac and cheese and a spicy glaze like a really nice rich spicy ketchup oh man i love it i love it shelly looked like she was embracing the change very well i'm glad that chef ramsay finally broke through to her is that beautiful dig in and have a taste oh my god here we go fried chicken and waffles and blackberries this menu is great wow i think i have a wedding combination here chef did it food atmosphere we're ready oh that's heaven it's relaunch night at blackberries okay we're about to open we put a structure in place and chef ramsay has given them all the tools they need to make this restaurant a success good afternoon welcome to blackberries this is a nice looking menu with the restaurant filling up i can't wait to start the fork sliders and orders coming in from the dining room okay order in it's now up to the newly appointed leader chef mateen to take charge of the kitchen one jerk wings one shorty one chicken with white meat fried chicken white meat six minutes echo thank you good off we go here we go thank you let's go with chef ramsay's new system in place and the team working together shelly six minutes from oxtails thank you dinner service is off to a smooth start okay here we go and out in the dining room fried green tomatoes those are excellent the customers are thrilled with what they are receiving look at me i need a knock down shorty okay hey dad you okay the restaurant is packed wait till you see it you're not gonna believe it i need an exhale and a shorty right now and i'm on the line a little bit tonight shelly shelly he was asking for stuff and you're just ignoring him i'm coming okay all right love you dad you okay let's go please all right charlie being on the phone is totally disrespectful and a slap in the face to her kitchen team what she's saying is i don't give a damn it's my world and this is the way i'm going to do it the rest of you who cares how long for my oxtail what what things are going really well at the beginning because they were being executed but then i just don't think shelly wanted to be there i need an oxtail and a shorty first what she's not in control and if she's not in control she doesn't want to follow her silly yes sure it's like we just switched off and forgotten why have we forgotten our systems the most important thing about a system is keeping it yes go back to your stations i am the owner for this business and i'm just not taking any from anyone hell no what is this what who put my coin in it i did to want it to dry out honey shelly yeah so don't do that you're doing you're going back again i don't want it to dry out come here look come here come here look at me i only asked you don't do it yes we're going back again we're going back to old ways don't touch what he's doing okay you said it's dry was it dry the corn no no it wasn't dry it wasn't even done thank you i don't care what it is chef's ramsay system works is this shelly that doesn't want it to work so when it's sitting on the side drying out just leave it there what are you talking about i don't know i'm not talking back shelly now you walk away bye goodbye bye see goodbye later it's relaunch night at blackberries don't touch what he's doing and as chef ramsay tries to keep everything on track shelly goes off the rails goodbye she's gone and storms out of the kitchen unbelievable unbelievable what happened they were doing so good yeah shelley started coming in and picking up bits and distracting them i asked to stop it and let martine do it and she got really funny ever since then she just switched off so she's closed down shelley is a cry baby she's not willing to admit that she's wrong and that's pretty sad with shelly out of the kitchen stop everything you're doing plate this one for me right now chef mateen and the staff try to pull it together okay and we're gonna send this ticket out right now to get the remaining dishes to the hungry diners let's go you've got to push it yes chef you control the kitchen yes i need right now i need two fried green tomatoes i need that now working okay nice let's go can you get wayne to take this out for table one please dwight you know if we go double 50 let's go finally might be a little slow but it's going to be great with mateen leaving the kitchen and he's had a fries up in the window now sorry fries good the final entrees make their way out to the dining room and customers are loving the food it's worth the wait wonderful i think you guys are good it rains so smooth we have the system now this right here is the first day of greatness of many more days to come and i loved it a lot everything was great thank you thank you with the staff completing a successful relaunch chef ramsay gathers the group uh okay but there's someone missing where's uh shelly in the office shelly can i uh can i talk to you please shelly shelley no point making yourself look any more stupid shelly just two seconds not going to argue she's not coming we don't need her come on shelly needs to listen to chef ramsay you just can't close ears to someone that's come to help you please you really don't have anything to say if you don't need to have anything to say just go outside out of respect for your staff love my staff well then you want them to walk out on you and you'll have the restaurant oh man i'll clean up tonight forget about cleaning up tonight what about the rest of the days oh dude and i'm so ashamed of you that i don't know what to do shelly we have worked our ass off you are done close the damn place down let's go tyrone i don't believe shelly deserves all this great help she got i mean someone like me that's been cooking with the culinary school would kill for something like this opportunity you know it saddens me so much okay i know it's been a rough night but on a personal note i just want to say thank you why because you guys worked your putt off nobody gave up there's something personal about soul food for me i started a small little documentary called kitchen nightmares seven years ago and my first ever restaurant was a soul food shack it's why i started putting back into the industry and you guys deserve success you did a fantastic job chef ramsay he's up there with the best angels i'm just so delighted and so grateful and we are going to do our part to make him proud of us we definitely will make sure that your efforts were not in vain thank you shelly had the world's greatest chef in here to teach her and to help her business but she may throw this all the whole system out the window with the whole menu only time can tell can we have 30 seconds please i think this is my office are you asking me for 30 seconds at my office yes i am absolutely not okay that just sums it up yeah that's the only thing i haven't changed i really wanted a happy ending tonight why because this week i've met some amazing people mother mary what a sweetheart and a phenomenal cook mateen that guy has a bright future and he is packed with passion but the fate and the future of blackberries rests in the hands of shelley and unfortunately russians do not succeed when they're run by a dictator i planted a mouse is she crazy in the weeks that followed hi nice to see you customers responded well to the changes chef ramsay made to the menu and the decor the steak is tender after witnessing the positive reviews surprisingly shelley embraced all that chef ramsay has done for blackberries nice right i was so skeptical but chef ramsay has opened up a new world for us here at blackberries i'm ready for change it was difficult for me to see that at the beginning but here it is the truth is the light you guys enjoy you\n"